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Horrible service by Lenovo's German service center for (Yoga C930)

Q: Horrible service by Lenovo's German service center for (Yoga C930)

Hello everyone. I just had to come to the forums and post this text that I wrote to the survey Lenovo sent me after my initial service case: I sent my brand new Yoga C930 to be checked because of light bleed both bottoms corners of the screen. They received the laptop on January 2nd and on January 7th I asked what the situation was, they told me it was being prosessed. On January 14 I again sent a message to customer service asking for an update since I didn't get any updates unless I asked (which is really bad service). They replied that according to the service center there wasn't enough light bleed. They then sent the laptop back. So for a week the laptop was just laying somewhere at the service center and only after I asked about it did they send it back. When I got it back I noticed the service person had scratched the laptops hard metal hinge. So now I had light bleed and a scratched laptop. He hadn't even used the protective sleeve I had put the laptop in (sleeve came with the laptop). Instead he had forcefully jammed the sleeve in the box and put the laptop in a random plastic bag... At that point the laptop had been gone for a month and now the only way to get a replacement metal hinge is to send it back to Germany AGAIN. I have no idea how long it will take this time, or even if it will be returned in any good condition. I can say I have lost all my trust in the Lenovo service center and I am disappointed that Lenovo does not have any service in Finland for cases like this. At least for consumers like me you don't (Thinkpad might be different, from what I've read. I started college in January and a laptop is required for my studies. This whole mess makes studying for me impossible, since I have no clue how long the laptop will be gone this time. I am beyond disappointed and utterly shocked about the service I've gotten for a laptop that was marketed as premium (with the light bleed isn't actually premium) and which I paid over 1600? for. There is no point for the extra 4K HDR screen I paid for, since the light bleed is so distracting in any darker scenes or pictures. Basicly the reality is now that you have my money, you don't actually care about any quality issues or problems the customer has (speaking of the light bleed here, at least you are willing to change the hinge). It is a very short sighted strategy on your part and I am sure you will see the after effects of that business plan eventually. Your own forums (and many others as well) are filled with customer experiences like mine. You really need to fix the situation in your service center in Germany. Those people could not care less about the customer or the customers product. Sincerely, JussiFinland

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RELEVANCY SCORE 200
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RELEVANCY SCORE 116.8

I have a new Lenovo P50 which was purchased for me by a friend while visiting US. Since the beginning there have been problems with touchpad not working. I took the laptop to Lenovo's authorised service center in Delhi twice, and both times was disappointed because the technician refused to look at the laptop making one excuse or the other. During the first visit, this guy was not sure if P50 was covered under international warrenty in India and wanted me to provide a proof that it was. I got in touch with Lenovo customer support and below is the email response I received.  Hi,

This is in response to your request. We want to inform you that all think products come under IWS. So, your product is also under warranty and you will get services in India.

Your system is having carry in warranty, so please go to service center for any services you required.

Thanks
LenovoI was astonished by this reply, becuase this is something I thought the technician ought to know or could have found out easily without asking me to get this information myself and wasting my entire day. I went to the sevice centre the second time with this email, and this time he drops another set of requirements on me. He wanted the original invoice for the laptop along with a copy of passport of the person whose name is on the invoice, without which he will not even look at the laptop. This laptop was purchased from Amazon US and I had the soft copy of the inovice with me... Read more

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RELEVANCY SCORE 105.2

Hello all,I have a yoga 2 13 laptop which i bought from Amazon.Seems they shipped me a faulty one and by the time i realized it was sort of late .Actually I had started my thesis work and i could not afford the returning back of the laptop.Anyway,the product is under warranty and there is no one i can get in touch for my problem in Lenovo.All service center that i contacted in Germany(I live in Hamburg) are for thinkpad products and not for the yoga.I have also mailed the details to the service center , but donot get any reply from them.Also my screen broke accidently and i want it to be repaired from lenovo.I have accidental insurance so screen change should not be a problem ,but i dont know whom to contact on this matter. Can someone guide me on the same.

























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RELEVANCY SCORE 104

Hi everyone I wanted to ask for your opinion of what should I do next. The LCD on my Yoga 520-14" started to flicker and to blink few month ago,I went to the local Lenovo service center to get it checked since it is under warranty,And they fixed it, stating that a faulty display cable caused the issue and it was replaced.Unfornetly as soon as I arrived home, I noticed a huge bright spot at the corner of the display which caused by blacklight bleeding.It was much more noticeable with a dark background but still visible with any image,ruining the image quality. Since it wasn't there before,I contacted the local service center and was told by them that the LCD was not installed correctly by the techniciansand I should send it back for them to fix it. This time I went there and spoke to the technician who told me that after they disassemble the display it is impossible to correctly install it again with out backlight bleeding, they will replace the LCD to a new one but unlikely this will fix the issue.When I received the notebook from the service center it was in much worse condition. Now the bright spots became much larger and on every corner, visible with any image that wasn't completely white. Also the LCD was installed loosely and emits cracking sound when pressed around the corners where it is loose. And I am afraid to use it in tablet mode since ... Read more

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RELEVANCY SCORE 94.8

I sent my x230t to depot service center 3 weeks ago. But I didn't get any update for my case. Today, I was waiting 4 hours and talked with lenovo. They said, two part is backorder and can't say estimate date.   The backorder part is keyboard and DC port. this part can purchase ebay or ali express easily. But lenovo doesn't have part. very interesting  I know that if not able to repair or repair, lenovo should send replacement. but agent said "no" After finished the conversation, I read warranty policy and found this. "If the Service Provider determines that it is unable to repair your product, the Service Provider will replace it with one that is at least functionally equivalent. ""If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price. "  I like thinpad product and use only thinkpad. but service is very horrible.

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RELEVANCY SCORE 94.8

Anyone else have issues with customer service giving them a runaround?  Sent my computer in a month ago and repair hasn't been started yet.  I'm at the point where I need to buy a new system as I just can't work without a computer.  I keep calling every few days and they just tell me the parts are in but they haven't had a chance to get to it and will escalate the issue.  At what point am I entitled to a refund?

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RELEVANCY SCORE 91.6

I bought my Lenovo Y700 laptop last December and I started having battery issues around 6 months back. The battery randomly goes to zero even when the charge is at 30-40% and the charger is not connected. The battery of this laptop doesnt last more than 90 minutes even when full charged on moderate use(browsing/reading word docs). First raised this issue with Lenovo around July and did many troubleshooting steps but to no avail. Finally I ended up shipping my laptop to Lenovo depot for a week to get this fixed but even when the laptop was returned from the facility it had the SAME ISSUE!Called the customer care yesterday to ask for a Refund but they denied and asked me to send the laptop back to the facility for another repair. Horrible customer service. How is a customer supposed to keep sending their device back to their centers every other week? Asked the customer service people to escalate this to Customer Relationship team and they denied saying there system wont let them escalate the issue. They offered a warranty extension but then backed out of it saying we can only offer that when you send the device back to us. I cannot send the machine back without having a spare machine as it obstructs my work. This is by far the worst customer service I have ever experienced.

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RELEVANCY SCORE 86.4

First, Im sorry if I'm posting in here wrongfully, the lenovo contact us page doesn't provide a way to contact lenovo. I was told it would be at most $650.00 to repair my laptop, which I was told would take at most 6 days or so. I was charged $695.50 by IBM for the repair automatically, again no way to contact anyone. I sent my laptop in on june 7, and got it back end of july.  My laptop is the x1 yoga, whatever part replacements I got all had on hold delays. I don't expect any sympathy from anybody, but this is kind of ticking me off that I was charged extra for delayed turn around.  I haven't seen the break down of the bill yet, but I have seen the charge on my account. If anyone has a way I can get in touch with lenovo support that would be a big help.

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RELEVANCY SCORE 86.4
RELEVANCY SCORE 86.4

Hello,i have a 510 with 4gb of memory. I just had to reset my machine because i have not enough memory to run stuff. Only 1.8gb left.( plus creative windows 10 doesn't work on it ). i would like to fit an Ssd and 8gb of memory. i talked to Lenovo asking about an upgrade center. They don't know. Then they ring back asking if I'm happy with the result, I say no. I need a dealer that can do the upgrade. Then I get ignored. I can do it my self but it voids the warrantee.OrI can get one of their dealers to do the upgrade and on the condition they don't smash the computer, my warrantee will continue... but there isn't a dealer ( pc world- possibly but the shop say they don't sell ddr4 ). Any Idears? regards

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RELEVANCY SCORE 85.6

Like stated in the description. the Lenovo Yoga Control Service require 3% out of the CPU, all the time. and the only thing the service does is checking the orientation of the screen, and disable keyboard and mouse when flipped. This is absurd, especially since it drains battery constantly. I hope that this will be fixed eventually, until that time, I will turn the service off and use the computer like a regular laptop.

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RELEVANCY SCORE 85.2

I have got international  warrenty in my  laptop which is still valid . I have got problem in it . Can anyone help me to get lenovo service center in Nepal.

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RELEVANCY SCORE 84.4

Can anyone recommend a Lenovo-authorized service center in the GTA? I was pretty disappointed after my last two Lenovo-authorized service center experiences (Manhattan and Tel Aviv), which were marred by the incompetence of individual technicians. I'd like to find a place that can fix my machine without introducing new problems. I'll go anywhere Toronto for a competent service tech.

A:Recommend A Lenovo Service Center In Toronto/GTA

HiFollow this pagehttps://pcsupport.lenovo.com/us/en/serviceproviderFor better matching choose the product firstly.

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RELEVANCY SCORE 84.4

my friend bought thinkpad for me from usa with international warranty. sadly i losted the purchase invoice. now device troubling with major issues in display screen. the service centre refused my warrantied service. what to do? just 13days warranty left.

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RELEVANCY SCORE 83.2

So theres a white spot appearing on the monitor of my Yoga 720 about 6 months into usage and it's really been an eyesore. I took it to the service center and they claimed that it is an accidental damage (something about putting too much pressure on the screen) and is not covered under warranty? I have never put any strain on that specific part of the computer so I feel like I'm kinda cheated out of warranty coverage by some lackluster excuse. Can anyone offer advice to this use case? This is the most premium/ high end model of Yoga 720 too so that adds toward to the dissatisfaction. I could have gotten a Macbook at this price point.  

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RELEVANCY SCORE 80.8

I recently bought my lenovo yoga in Poland and currently am staying in Israel (for the next few months). The laptop is working (I can see the keyboard lights) however the screen stays black when I turn it on. I do not have any monitor or any other way to check at home what is going on. The laptop is new and still covered by the guarantee. Does anybody know where to go in Tel Aviv with the laptop to have it checked and hopefully repaired? 

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RELEVANCY SCORE 80.8

My lenovo yoga 510 first facced some disk issues around 15th May, 2017  and at that time after online support the same was resolved. There after again on 2nd July, 2017 i faced some issues and Error message was "the drive where windows is installed is locked. Unlock the drive and try again." So i was asked to visit service Center in Ahmedabad. I have handed over the laptop to them and I was surprised to see worst services they have provided. Even the contact no. is constantly switched off any body can try on 9033066024. On saturday, 22nd July, 2017 i received a call to collect the laptop as the same has been repaired from the OS CD provided by me. However, when i visited service center, I was deeply disappointed to note that the same is not repaired till date and they have not receive original OS CD for repairing of hardware. I have provided them the delivery slip as a proof of receipt of the CD. They kept sitting idle on CD for 4 days. Now finally I have received laptop on last saturday after replacement of new hard disk under warranty but without participation of other drives and i am aked to visit again to service center.  This is the worst customer service support from Lenovo and it's authorized service center. I am totally dissatisfied with the product and after sales service. Not only the service center is acting high handedly and but the worst part is Lenovo India is not bothering to respond to repeated queries and online feedback. I am tired tellin... Read more

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RELEVANCY SCORE 80.4

Hi All,
I am a native English speaker, working in Germany. I have a German Windows 7, Home Premium OS on my office desktop. I need to add a user as Logon to Service settings using the following instructions. However, I am not able to translate this to exact German instructions. Could anyone please help me find my way.

1. Logon to the computer with administrative privileges.
2. Open the ?Administrative Tools? and open the ?Local Security Policy?
3. Expand ?Local Policy? and click on ?User Rights Assignment?
4. In the right pane, right-click ?Log on as a service? and select properties.
5. Click on the ?Add User or Group?? button to add the new user.
6. In the ?Select Users or Groups? dialogue, find the user you wish to enter and click ?OK?
7. Click ?OK? in the ?Log on as a service Properties? to save changes.

I would really appreciate.

Regards,
Jani

A:Logon as Service for German computers

You need Wolfgang (WHS), or Borg to help with this....I'll PM them and ask them to drop by here.

Regards,
Golden

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RELEVANCY SCORE 80.4

I have a lenovo yoga 710 that has a screen flickering problem (just like everyone else on the forums with a yoga 710 because you seem really good at making faulty products) which i sent in for repair in october, it started in april but i never bothered to send it in until the flickering would turn from just flickering to the screen being completely black.I got the laptop back with the screen not replaced or anything (and with the spacebar not working) but the flickering stopped and that was okay by me. just a week afterwards the flickering starts again but i was due for a trip to egypt and had no time to bother with your customer support specially because i needed my laptop and wasn't going to wait 3 weeks without it again.after i was back from the trip a couple of weeks latter i called in to arrange another fix and complain that my screen is flickering again and i'm told that it's been too long since my first repair and that it's out of warranty so there's nothing they can do, so i chose to live with it..it's been a couple of months since then where i hardly use my laptop because of the fact that it hurts my eyes whenever i do, then a couple of weeks ago my screen completely stops working again, with ocassional flickering and a second of working properly. I contact customer support to ask if there's anything they can do. After ages on hold the agent tells me they'll speak to their supervisor and surprise, there's nothing he can do except arrange a paid fix, I ask if i can to... Read more

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RELEVANCY SCORE 80

Have a Lenovo Yoga 2 running Windows 10. Booted up the computer this morning and received the following error message: "Error starting local HTTP service for Lenovo Service Bridge. Please check if one of the following ports is available: 50123, 50124." Couldn't connect the computer to the internet, even though it showed the computer is connected to Wifi. Tried uninstalling service service bridge and it uninstalled successfully I think. Rebooted and then got temporary spuratic internet access for a moment but now it is gone again. Has anyone had this same problem and solved it? Please help. I'm not particularly skilled at Windows troubleshooting so any help and advice you can provide will be much appreciated. (P.S. I have lots of trouble with my computer since upgrading to Windows 10)

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RELEVANCY SCORE 79.6

Hi We've problem with the Yoga C930, that's gets very hot when it's charging, both on the bottom and on the top in front of the soundbar, and we can also feel the heat between the kyes. Is there a known solution to this problem?  It's a new pc, and all drivers are up to date including the BIOS.  Best regard Simon

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RELEVANCY SCORE 79.2

Lenovo, you really let down a loyal Thinkpad customer with 10+ Notebooks since 2005. My T460s with 3 Year On-Site warran has a problem and switches off abruptly when battery 2 elapses instead of switching to battery 1.  I call my local Lenovo Service Partner, they arrange to come and fix the issue. Visit #1: You change the motherboard, it does not fix the problem but creates a new problem: no sound Visit #2: You install a myriad drivers on my system, still no sound, still switches off abruptly  Visit #3: You change motherboard again, fixes sound issue, creates a new issue: screen flickering, the initial issue of power off on switch from battery 2 -> 1 is still not fixed. So I started with a T460s power issue and I have lost 3 business days, my work is being destroyed and what I have now is a T460s with a power issue and a flickering screen. I cannot work and you do not help, you have just destroyed a loyal (circa 2005) customer. What will you do now? Your service partner offered to come and change another motherboard, do you think I have nothing better to do than surrender my life's work in form of my laptop to you to try to install a myriad different motherboards on? 

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RELEVANCY SCORE 78.4

I received this laptop as a replacememt of my defective yoga 720 the 18 October. After somw days of usage I can finally say that I ve got scammed by Lenovo, who sent me a testing unit with so mant problems! - Wacom pen and touch issues (such as ghosting and deas zones)- TouchPad gets disabled and became uselsss until next reboot. It also feels weird and it is kinda loose and imprecise! -KeyBoard acts weird and there is a noticeable input lag that I just can't stand since I am a programmer. -Hibernation/suspend/who knows who causes the impossibility to Wake up my laptop from sleep. When it happens I can only hard shut it down. - I've found some strange stats in the battery report that makes me think that I've received a testing unit with all of these malfunctionnality. My EMEA casw manager does no longee respond to my emails and I am willing to sens back this laptop and receive a refund or a new replacememt ( BUT NO MORE IDEAPAD LAPTOPS). If someone is contact with Lenovo I can send my case number. This is just unfair. Can't trust this Company. Check my YouTube Channel for the linked problems : https://youtu.be/5_daR-j7CQ8

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RELEVANCY SCORE 78.4

i just bought the new c930 (not yoga book but the yoga c930 ) and i installed all upadtes etc but i have not been getting the battery i expected. when i scroll my mouse to the battery bar, it constantly shows around 6-7 hours on full charge. all i am doing is web browsing. Is this normal? i expected to get around 9-10 hours for the web browsing. Also keep in mind i am on better performance so not the best performance or anything. Ya if i lower the performance even more i might be able to get a little more but i dont think thats normal. I dont have the 4k version either just the regular. If this is expected then fine but i am not sure.

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RELEVANCY SCORE 78

Please help me with advice,my laptop did not turn on,after sending to German Authorised Service Provider from HP , on the 8th day they has writed to me about a lot of damages with unknow liquid, although during 7 days before they could not find any traces from the unknown liquid,i am sure, that before i had sending the laptop to ASP from HP there was not any liquid damage.and the fact that 7 days the technician did not see any traces of liquid and on the 8th. they have writed about a lot of damages : Motherboard, LCD cabel, touchpoint, keyboard(this is important) with traces of liquid damages.Yesterday i found out, that technician had changed the keyboard from the laptop with issue withkeyboard from the laptop that belong to my assistant. and before the laptop with issue was sent both keyboards were functioning.And this message about not functioning, with liquid damages keyboard .First,Keyboard that was installed on another laptop that works good, with both of keyboards,Second,on the keyboard, that was send unlikely with broken laptop, was found the same liquid, that had damaged Mainboard ans lot of internal devices, but the keyboard belongs to another laptop other user, and was functioning before delivery to Service Provider,third ,i have at the moment the keyboard that belongs really to broken laptop and i am ready to provide it to check whether the keyboard has the traces of any liquids, but i am sure there is not any .i could assert that the laptop had not any liquids dam... Read more

A:German Authorised Service Provider required money for mythic...

p.s. To all my asks to provide the photos  was received the answer: " sorry , corrupted connection, we shall try tomorrow again"

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RELEVANCY SCORE 78

Hi , I have Lenovo Z 580 Ideapad.3 months back its fan stopped working. So i visited an authorized service centre located at Gurugram. http://business.google.com/website/devmohini/Since my laptop is out of warranty , they told me that the fan need to be replaced and charges will be applied. They said that they will order the part and let me know when my laptop will be ready . Few days back, they called me and asked me to pickup my laptop.I went there and checked my laptop , its fan was working . I paid the full amount. They gave me the receipt But they didn't provide me the Fan's warranty card or anywhere the warranty was mentioned in the receipt. They didn't even told me when the warranty of the Fan they replaced , was gonna expire.But now after 2 & half months , the Fan stopped working again . I went again and showed them my laptop. Now they are saying that the Fan panel need to be changed again & since the Fan's warranty is expired , I have to pay the full charges again. I am so angry and irritated at them right now . I have serious doubt that they lied to me and cheated on me. They just resolved some minor issue but charged me the full amount of Fan in the first place . & now they are doing the same thing again. They are such conman. I am so disappointed with Lenovo service. I tried the customer care but everytime they give me some other number to contact someone else. I contacted couple of times but given no proper explanation or solution regar... Read more

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RELEVANCY SCORE 77.6

Good day, I just received the Lenovo Yoga C930 and the pen doesn't work. The laptop does't recognize it and there is no way (app or settings menu) to install it, syncronize it or try it. Microsoft Windows 10 pen settings is for the surface pen and the Lenovo Pen settings is for the Lenovo Pen with the top bottom. Nothing for the fancy new pen that is stored in the laptop (not even in the product guide - way to go Lenovo!).  I have been trying to call several times Lenovo technical support and the dial menu is horrible. I haven't been able to reach a technical support representative for the Lenovo Yoga C930. This is the worst service per purchased item prize I have received in my life.  I really hope that someone can help me. This purchase was supposed to be a good experience and so far it is just pathetic. 

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RELEVANCY SCORE 77.6

Hey folks, I got the Yoga c930 and so far I'm loving it, save one issue--my shift key feels kind of loose (but sticky) and makes a different noise if you accidently hit it the wrong way.  Since it's not a pc-breaking issue, I don't want to have to send it in unless something else goes wrong, but I was wondering if anyone has tried any DIY maintenance on Yoga Keyboards.  I'm worried I might break a clip since even though their are videos for the Yoga 710 on YT, I don't know if they switched up the mechanism for this generation.  It sitll registers the click, so functionally--no issue, but it feels like a defective key that could just completely break out of the blue.                                                              

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RELEVANCY SCORE 76.8

Right,  So when last home in the US I bought a brand new Lenovo C930 (the 2018 version with an i7, 1TB ssd and the standard 1080p screen). I purchased the lenovo specifically because of reliability and durabilitiy issues I had been having with a similar Acer. However upon moving to Southeast Asia, where I will be working for the foreseable future, I noticed several severe problems.  The sakers rattle. Badly. On mid to high volume the built in speakers are not usable unless I press down on the front of the laptop. Um. Not acceptible.The thing crashes when touched. It is so sensative. I got a crazy stuck pixili screen when I tried to flip the display around the first time. If I bump the table its on (even setting down a mouse to hard) the thing crashes. If I pick it up, it crashes. If I set it down it crashes. Basically useless as a laptop or mobile device. It just crashs and crashes and crashes and has to be hard reset over and over and over.I contacted Lenovo and of course their once standard international warranty is now no longer standard. Half the reason I purchased the **bleep** thing is because of Lenovo's reptuation for global tech support and warranty support. Apparntly that died in 2018. So now I have a nearly $2,000 laptop that cannot be used as intended, and the tech support guy was less than helpful. Like literally he was just like well you would have to come back to the states to have it fixed. That's not an option for atleast the next 12 ... Read more

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RELEVANCY SCORE 76.8

Hi I bought a Lenovo Yoga C930 notebook few days ago, If I put it on the bed for few minutes the heat goes up crazy and the fans are running to the max. Worse than that one of the fans make horrible noise if I shake the laptop, its like it hits something either the cpu or gpu of the plastic base.This is obiviously a manufacturing fault, what do I need to do to fix this?

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RELEVANCY SCORE 76.8

There is a reverberating sound when the sound of the speakers is incresed. Very frsustrating since the speakers were one of Lenovo's unique selling propositions for this laptop.Another problem is the noisy fan which seems to work non-stop although no other program is working besides the browser and the bottom is quite hot. Nothing like the reviews I have watched. 

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RELEVANCY SCORE 76.8

Hi, I would like to set my c930 monitor to 1920x1080 instead of native 4k, in order to optimize battery life and to use an external full hd monitor as dual monitor without resizing/zooming issues. All is working, but I notice an issue on laptop monitor. It seems that using a full hd resolution instead of native 4k, the image quality is poor.... Do I need to set special configuration?

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RELEVANCY SCORE 76.8

Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

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