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Lenovo IdeaPad 320-15AST: keyboard and touchpad not working

Q: Lenovo IdeaPad 320-15AST: keyboard and touchpad not working

The keyboard stopped working then when I went to check the system settings the touch pad stopped working so the laptop looks like it is frozen but the screen is still updating, I just can?t type or move the mouse. I have tried to press/hold the power button but because it is a part of the keyboard it doesn?t work. Please help me!!! I only bought it a week ago today!!!

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RELEVANCY SCORE 200
Preferred Solution: Lenovo IdeaPad 320-15AST: keyboard and touchpad not working

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RELEVANCY SCORE 98

the keyboard and touchpad of my laptop is not working .after my little brother tried to login into the password protected laptop ..using touch screen keyboard .....please help 

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RELEVANCY SCORE 89.2

Hello, I posted as a part of another thread before but decided to make my own thread for this. I have lost my lenovo partition and reinstalled windows 10 on a fresh install.  This has resulted in my trackpad being rendered unfunctional. I have tried all sorts of drivers to try and get it working but alas nothing has worked. I contacted the live support and they just told me to install the Lenovo companion and give that a go with the drivers from that, but it did nothing to help and ended up downloading the same drivers I tried before.   I have the same issues in Ubuntu also and there is no activity when it comes to the pad, the buttons dont work nor does the motion.  I have looked around on the internet and found next to no solutions for the problem I have.    On my device manager I have however one single unknown device, which I have tried to install drivers onto and that doesnt work also, so I have no idea what that could be.   I would like any advice at this point becuase its driving me mad and I am unable to return the laptop due to being currently in another country.   Thanks in advance.

A:Ideapad 320-15AST, touchpad/trackpad unfunctional

Try the F6 button, it worked for me!

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RELEVANCY SCORE 88.4

Hello everybody! Need some help with my IdeaPad 320-15AST. This is Windows 10 on board so I decided to remove it and install Win 7 x64. All is OK except touchpad - it's not working even in a safe mode. I tried many kinds of drivers but there's still no result. This is device I can't install driver on it: I2C Miniport, Hardware ID: ACPI\SYNA2B35 ("this device is not working properly code 31"). Can you provide some correct drivers to this device? I mean - for Windows 7 x64. Thank you.

A:Ideapad 320-15AST, touchpad/trackpad unfunctional - Windows 7 x64

@garett wrote:This is device I can't install driver on it: I2C Miniport, Hardware ID: ACPI\SYNA2B35The hardware id suggests that your touchpad is made by Synaptics.  Unfortunately, Synaptics do not provide drivers directly; they say this: Synaptics' TouchPad device drivers are customized and supported by notebook manufacturers to meet specific driver requirements for their individual products. To ensure the appropriate driver for your device, always use the driver your specific notebook OEM supports.  Lenovo do not support Windows 7 on your laptop, so there are no drivers available from Lenovo for Windows 7. I would suggest using a search engine and searching the internet for the phrase synaptics drivers for windows 7, and then examining the hits to see if any will work for you.  If you cannot find any drivers that work, you will need to use a separate mouse with your laptop (e.g. a Logitech wireless mouse). -- from CyberSimian in the UK

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RELEVANCY SCORE 86

HI, I want it, please, drivers for windows 8 for Lenovo ideapad 320 15AST, thank you

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RELEVANCY SCORE 86

HI, I want it, please, drivers for windows 8 for Lenovo ideapad 320 15AST, thank you

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RELEVANCY SCORE 85.6

Helloi just bought a ideapad 100-15IBY an i was install windows 10 .. drivers and other software after 2 days the keyboard stop working i was connect a usb keyboard ,i was uninstall windows 7 and  install windows 10but same problemis working only screen on off , and luminosity + -i was try a day to fix with all drivers from offficial page dut nothinki was resetting bios in default mode ,, i don;t know what to do 











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A:lenovo ideapad 100-15IBY keyboard and touchpad in ...

the keyboard does not work even in bios i want to mentionate cause i was change the hdd with a ssd 

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RELEVANCY SCORE 85.6

I bought a Lenovo IdeaPad 100-15IBD a few days ago, and after a series of problems that I manage to fix, I woke up this morning to find out that my keyboard and touchpad are not working. Last night (about 9 hours ago) it was working fine. Anyone have any idea how can I fix this?

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RELEVANCY SCORE 84.8

Hello everyone,  Can someone please help me with the problem with my Lenovo Ideapad 320-15AST.The fan is always making sound as if there are some installation going on.According to the support website, i tried to update my latest BIOS https://pcsupport.lenovo.com/de/de/products/LAPTOPS-AND-NETBOOKS/300-SERIES/320-15AST/80XV/80XV00MYG... even though i have the same version with different date in January 2018.  I tried to update the BIOS again, but i got the error message "error 182-bios image is equal or older than ROM". Please help me what can i do, to get rid of this problem. I donot have a service center very close to me, so it would be a great help to get a solution here, before i decide to contact the support center.  Thank You.

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RELEVANCY SCORE 82.4

Hi Lenovo Forum Community. I buyed a Lenovo 320 15AST few months back.Specs are =Processor = AMD A9 9420Ram           = 4GBHardDisk   = 1TB I am having issues like lagging in loading single page in Chrome, etc.My system is only using 50% (2GB) Ram because other 50% is shared with gpu memory.Can someone please help me decreasing the shared gpu memory size.

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RELEVANCY SCORE 82

Okay so, I got my Lenovo Ideapad Y500 a couple days ago. Liked it and all BUT when I had my mouse connected into the laptop and then turned off the touchpad, it would not turn back on. The only way I could get my touchpad to work again is by restarting the computer, which is pretty frustrating. I searched this: http://support.lenovo.com/en_US/downloads/default.page?   for ANY drivers/software for the Y500 mousepad and there are none. Can anyone help me fix this problem before I get a refund from this potentially bad purchase? FN + F6 toggles the touchpad on and off and I have tried to turn it on and off, with and without the external mouse connected. Thanks for the help.











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A:Lenovo Ideapad Y500 Touchpad Not Working

My touchpad is virtually worthless. Advise people to stay away from the y500 until (if possible) Lenovo fixes this problem.

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RELEVANCY SCORE 82

Hello, I have purchases this laptop 4 months ago and everything has been working fine. However today when I turned the laptop on, the touchpad was unresponsive. I have not made any system updates, or whatever prior to this malfunctioning. It seems to just have stopped working out of nowhere. I have tried uninstalling the synaptics driver and reinstalling, I have tried older drivers and the newest, also the standard microsoft touchpad driver. Nothing seems to fix it, it is completely unresponsive.Might it be a hardware failure? I appreciate all suggestions.  

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RELEVANCY SCORE 82

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 82

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 81.2

My keyboard and touch pad both stopped working about a week ago. I assumed I needed to update considering I hadnt used this PC in over six months I updated using a USB mouse and keyboard and now nothing works not even the USb mouse/keyboard. Unfortunately I am out of warranty as well if anyone has any solutions please help! I am in urgent need!

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RELEVANCY SCORE 81.2

My lenovo Ideapad 100-14IBD 80RK Keyboard and touchpad not working, can someone help me to fix it?

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RELEVANCY SCORE 81.2

So my windows 10 just updated recently, and that updat makes my laptop restart randomly. i still working on how to fix this problem until my laptop restart randomly again this morning. that restart makes my touchpad not working, idk whyit happened. i already tried updating the driver but touchpad still not working. i also tried to reinstall it (uninstall the driver then manually install it again) and the touchpad still not working.also the touchpad not appearing in device manager or device setting now. can someone help me to fix this problem? thanks!

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RELEVANCY SCORE 81.2

Hi After regular windows 10 update today, the touchpad stopped partially working. For example, scrolling with 2 fingers or zoom in/out are not working any more from the touchpad. How can I solve this problem? Thanks

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RELEVANCY SCORE 81.2

Hey everyone, I have had this computer for almost a year now and have never had this problem. The only way I can use my computer is by using a USB mouse. Keyboard still works and everything. But the touchpad to control the mouse is not working at all. I have tried to turn the touchpad off and on by using the Fn button and F6 but it hasn't worked. HELP PLEASE!

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RELEVANCY SCORE 80.4

The issue has already solved, just writing for thos who might have the same issue. One day when I turned the notebook on, the keyboard and touchpad did not work. Restarting ddi not help.The only thing I put my attention that time was the battery is almost discharged, so I turned the notebook off, closed the lid, and plugged it in. The next day I turned it on, and everything was working.  Another idea on why it happened: when the notebook lid opens and closes, it might switch to tablet mode, so that the keyboad and touchpad are off.

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RELEVANCY SCORE 79.6

Greetings, Everyone!I'm new to this forum. Please help me. I have Lenovo Ideapad 300s 11IBR, i bought it about 2 years ago with windows 10 home preinstalled.Everything was fine, until last month its touchpad and keyboard won't responds after 6 hrs in use (from 9AM to 3PM). Then i shut it down, hope that it will fix the problem. In 9 PM on that day, i turn it on, everything was fine, then in log screen it suddenly shut down. I tried to turning it on again after a few minutes, still, it's keep on shutting down itself.After several attempts, it's finally back to normal, but the keyboard and touchpad still not functioning. I decide to use external wireless mouse and On-Screen-Keyboard to login. I check the device manager, there were no issues displayed. I check the issues with LSC, every test was passed and no problem found. I update everything in device manager, update my windows to the latest version, but the problem still occurs. I check the BIOS, and the keyboard works normally inside the BIOS. In the next day, I decided to restore my windows and clean the drive. Now the problem gone for a while.But then the problems happend again after i shut down my laptop for about an hour. It randomly shutting down and the touchpad/keyboard won't work, plus, the system says 'battery not detected' in notification area. My laptop not even connected to any kind of network before, so there's no update installed that cause the problem.&nbs... Read more

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RELEVANCY SCORE 79.6

My Ideapad has Alps touchpad which was working fine before the Windows 10 falls update. Suddenly one fine day the two-finger scrolling and right-click button stopped working. I have tried the One-key Recovery and reset the laptop to how it was shipped(with windows 10 installed), but the issue has not resolved. I have seen someone posting about the similar issue where changing the registry value has resolved the issue, but the solution or exact registry values were not provided. If anyone has come across the similar situation and has the solution for the same, please reply to this thread. Thanks.

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RELEVANCY SCORE 78.4

As you can see there are multiple problems that have come up in this notebook. I recently reinstalled windows 10 to solve some other problems. The installation went perfect and afterward everything seemed to work fine. When my wife turned it on the blue BIOS screen came on (as it did before the installation) and I was unable to use the touchpad, mouse or arrow keys to move the selection. I rebooted and it started up fine only the keyboard did not work. I had to use the onscreen keyboard to log in. Once inside, sometimes the keyboard works and sometimes it doesn't. I've tried using the f6 to toggle the touchpad on but it didn't work. The keyboard is touch and go and now the blue screen BIOS sometimes comes up when the computer is started. Any suggestions would be appreciated. I've searched for solutions and haven't been able to find anything that works to solve these problems. I've uninstalled the drivers and rebooted for a fresh re-install of the drivers but that only temporarily fixes the problem. Thank you.

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RELEVANCY SCORE 78

Hello I bought a Lenovo E51-80 for my mother in law a few weeks ago.  I updated the Drivers and Windows, removed some of the Levono software, installed various software and then following the install iTunes and iCloud, then restarted, and the Keyboard and Touchpad stopped responding, apart from the Brightness Hotkeys and another Hotkey. When I put the PC into Safe Mode, the keyboard worked fine, but when I booted into Windows again it didn't.  I also tried Bios, but there wasn't any options relating the Keyboard and Touchpad.  I then did a System Restore to a point before I installed iTunes and this got it working again. It has since happened again a number of times, and I though it might have been a Windows Patch or something I installed, but I'm not so sure now and it seems to happen following a restart, and more frequently following a install and restart. I have also reinstalling the Driver for the Lenovo pointing device, but this didn't work, and each time, the system restore gets the Keyboard and Touchpad working again. Any help would be greatly appreciated. 

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RELEVANCY SCORE 78

I have a Lenovo Yoga 700 14ISK (ideapad) with Windows 10 64bit, whose keyboard and touchpad are refusing to work.Everything else seems to be running smoothly except for these. I initially was getting by via the on screen keyboard until I began borrowing an external wireless one. The following is what I knowReset to factory settings did not work.Optimizing OS in BIOS is enabled already (enabling this was suggested by Lenovo Support)THE ARROW KEYS WORK IN BIOS (??!???!?)An external keyboard works (I have used two different Logitech keyboards and both work)Before I sign in, FN+Space seems to work thus (re)activating my backlight. Once I sign in, it stops working.There's no updates for the keyboard driver.I have already tried to uninstall the driver, restart the laptop, and allow it to reinstall the driver.Disabling ymc did not help.F6 does not re-enable the touchpad.I tried a couple button combinations I've seen around for people disabling/enabling keyboards, but none worked. (Willing to try more though!!!) Any ideas? I thought it may be a hardware problem, but since the arrow keys work in BIOS; I'm not confident that this is the case.

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RELEVANCY SCORE 78

Hi! It seems to be a physical problem in my Yoga 2. If I press in some areas of the space bar, of the buttons or the touchpad, they won't work. In some other areas, it will. Can that be cleaned? Do you think of other solutions? Thanks!

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RELEVANCY SCORE 78

Hello, I have been using Windows 10 on my lenovo ideapad z580 for some time and everything worked fine but yesterday after restarting the laptop the keyboard and touchpad are not working at all. I tried to run automatic update in Device Manager for both (Standard PS/2 keyboard, and synaptics SMBus touchpad) but it is saying that there are already installed the right drivers. I also tried to uninstall them and restart the laptop but it did not work. Maybe I need to install them manually, but are there any drivers for Windows 10? Thank you

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RELEVANCY SCORE 78

My keyboard is not working at all. None key is functional, repeate: none!!!An external usb keyboard works fine.Do you think it could be a driver problem or its a hardware problem? Thanks.

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RELEVANCY SCORE 78

Hello, i powered up my ideapad today which has been asleep for a few weeks and the keyboard doesnt type anymore, even an external keyboard plugged into a USB port didnt work, only the on screen keyboard allowed me to do anything.
I have tried rebooting, checking the drivers ect, even googling.
Im not sure where to go from here, im a bit technical but not great on this stuff.
Any help is appreciated, thanks.
 
 
Moderator comment: Subject and text edited to correct system type.

A:Lenovo Ideapad S10-3 Keyboard not working

It appears my Wifi adaptor is affected too, cant seem to turn it on anywhere........

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RELEVANCY SCORE 78

I have a 100S-14IBR and a few days ago I realized that the keys with the interrogation function do not work, both keys do not work when before they worked, I would like to know some solution, thank you.

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RELEVANCY SCORE 77.2

what to do to get lenovo touchpad and keyboard working again? i've spent days researching and reaching out for support without any progress. neither neither touchpad nor keyboard work in bios, upon bootup , in mint or in live cd of mint.

neither touchpad nor keyboard working when doing this:
Fn + F8 touchpad lock/unlock
Fn + F6 keyboard lock/unlock
bios has only one setting related to touchpad+keyboard which ws for enabling function hotkeys , i disabled, rebooted = no chg, re-enabled, rebooted= no chg
lenovo livechat would not offer support as is linux .. just said to intall windows synaptics driver
can't find linux synaptics touchpad keyboard drivers
booting into livecd of linux mint kde2
(other live cd;s not booting up ... grub not recognizing them? "live cd's" i tried where i booted .iso from usb: minino, #! , tahr puppy ... none would boot except linux mint so tried mint 18 xfce , 2 kde &couldn't get touchpad or keyboard to work

thanks for your help
 

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RELEVANCY SCORE 77.2

Hi all community i have a problem my keyboard and mouse touchpad are no longer working i have washed them with water they are no longer responding my concern is does the mouse touch board sensor can be repaired or replaced? I know the keybord is gone it need to be replaced but what about the mouse touchpad sensor ? Its a Lenovo T520 THANKS IN ADVANCE.

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RELEVANCY SCORE 77.2

I have the exact same problem is another user on the forum here. I installed arch linux on my N22 last week. I put the laptop down yesterday, came back to it later, and now the keyboard doesn't work! I'm almost positive it's a hardware problem with these laptops but if anyone has info that would be great.
 

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RELEVANCY SCORE 76.8

Hi ... It's been since yesterday that the keyboard of my Lenovo Ideapad 320-15 years ago worked, it works in the bios. I tried a windows downgrade from 1803 to 1709 with a format without solving. In windows it tells me that the drivers are adequate. Do I have to bring it for assistance?

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RELEVANCY SCORE 76.8

This laptop is about 5 months old. While I was browsing the web suddenly the keyboard isn't working. Because of that, i tried to restart my computer. And for some reason, a Novo Button Menu showed up. I tried to press enter (because it is already highlighted on Normal Startup) and it wont. Then I remembered that my keyboard isn't working! I don't know what to do. I tried to press the power button to shut it off but nothing happened. Please help me! This is the first time i have problems in this pc. I don't know what to do..

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RELEVANCY SCORE 76.8

Hi, the latptop is only about 2.5 months old now... 3 weeks ago randomly the keyboard's keys on the laptop itself stopped working. No clue why, Ive checked drivers, did a reboot, tried safe mode, etc... It's only on the laptop itself. The keys that work are tyhg caps lock num lock and maybe a couple others... Ive never spilled anything on the laptop nor have I ever dropped it. I was in love with this laptop for the price I paid for it at Best Buy until the keyboard stopped working on it... It just randomly happened and I'm not sure why. The keys don't appear to stick or anything like that... (normal keystrokes just nothing happens in result of clicking them) I am using a keyboard plugged into it right now... I really need to get this fixed and I'm very upset at the fact it happened just 2 months after the purchase... So that cancels out my bestbuy 1 month warranty right there. I really can't deal with this much longer considering the fact that I was planning to use this laptop for my work.. If I can't get a simple easy fix I will have to find something new somewhere else... sorry to say. Praying for an easy solution/fix.

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RELEVANCY SCORE 76.8

Hi,I just got a new computer and the keyboard and trackpad isn't working. I have disinstalled the diver a couple of times and restarted it but it still isn't working. In the device manger section, and it says that it is working and plugged in even when it isn't. Does anybody know how to fix this? It is brand new and I need a computer!! Thanks in advance! 

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RELEVANCY SCORE 76.8

Hello I got this new laptop a month ago, so it said that is has a backlit keyboard, I Tried using Fn + space but it won't work. 

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RELEVANCY SCORE 76

HelloI have been playing Counter-Strike 1.6And the keyboard stopped working fullyBut the mouse kept workingThis problem was repeated more than onceI turn off the power button and then I turn it to work againPlease help me

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RELEVANCY SCORE 76

Hi, I have a fairly new (3 month old) lenovo ideapad 320 laptop. Yesterday the keyboard completely stopped working. I have attached a remote keyboard to log on and type this. I have updated windows and lenovo. I have gone into lenovo solution centre and completed all hardware scans etc. I have rebooted numerous times. I have done everything that the forums recomend but no fix. The only thing I haven't done in open up the back and remove the battery  and turn the computer off and on, as that does not seem like something easy and I am worried I will break something. This is extreamly frustrating and hoping that someone can tell me what to do?kind regards Y

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RELEVANCY SCORE 76

So i was playing games in teh laptop then suddenly the keyboard stopped working. I restart my laptop and there is this NOVO Menu i press enter but it didnt work due to the keyboard problem. So i did a hard reboot. After that logging in and stuff the keyboard works fine. So i decided to play games again, but it happened again! I restart it but this time there is no NOVO Menu. So i logged in again keyboard works fine but again it doesnt work in a couple of mins. Now i was playing games, keyboard doesnt work THIS TIME my pc crashed due to a problem called DRIVER_POWER_STATE_FAILURE . Any solutions please let me know thanks!

























DRIVERPROB.jpg ?103 KB

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RELEVANCY SCORE 75.2

Hi everyone, I spilled water over my laptop about one week ago. At first, the keyboard was working perfectly, but the next day, some keys were connected (when pressing one, it would display 2 characteres). After some time, those keys that were connected, stopped working at all. It hasn't changed since then.  I am living in USA but my laptop was bought in Spain (it has spanish keyboard), and Lenovo US told me that they can't fix it here, I would have to send it to Spain, which is really expensive.  Is there any other way to fix it? I read online that water can't damage the keyboard, but it has been broken for 1 week, so I don't know if I have been unlucky. Also, the laptop works perfectly with an USB keyboard. Thanks.

A:Lenovo ideapad 700-15ISK keyboard not working after spilling water

Water can certainly damage the keyboard.  There are 2 layers of conductive film and water gets inside.  That seems crazy that they cannot get a Spanish keyboard in the U.S.  I would try to get a second opinion.

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RELEVANCY SCORE 75.2

Hi,For your information, almost everyone says it's working by "fn+space" but for my laptop it was "double space", i don't know why.Anyway, backlight was working fine until yesterday. Fan started to get loud so i took my laptop apart and cleaned the fan. The noise is gone but backlight stopped working. Capslock, numlock lights and fn key are working, i do not know if there is a correlation. I read almost every topic about the issue but none of them helped.

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