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Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

Q: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?
Thanks.

Regards,
Derek Tang

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RELEVANCY SCORE 200
Preferred Solution: Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 97.6

I recently got a Dell XPS 13 9360 with a fingerprint reader. It works great, but the laptop needs to be on to work. Under power management for the fingerprint sensor in device manager, I noticed a little check-box labeled "Allow this device to wake up the computer." The box is greyed out, and I can't click it. Is there a workaround or way to make this box clickable?

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RELEVANCY SCORE 90

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 88.4

My Dell XPS13 is now showing "Battery Not Detected" in mouseover of the battery icon. Removing the powercable removes power from the laptop. It was working until today and the device is only 2 months old.
Both the Microsoft AC Adapter driver and the Microsoft-ACPI Battery driver is up to date.  I cannot update the BIOS as no battery is detected but when I check the BIOS it says that the 45W AC adapter is connected.
When I run diagnostics I get the following message at Step 5 (Running Your Tests) "We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver."
Any software suggestions please? I spend a lot of time on trains so only having a laptop that works when plugged into the mains is the equivalent of having a desktop.

A:Dell XPS13 9360 Battery Not Detected

The battery has failed - if you're under warranty, call Dell for a battery replacement.  If you're out of warranty, you can get a repair quote from Dell - or take the system to the shop of your choice to have the battery replaced -- or order a battery and replace it yourself (it's not that difficult to replace, though you'll need a Torx driver to do the job).
www.dell.com/.../how-to-arrange-out-of-warranty-repair-on-your-dell-system

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RELEVANCY SCORE 84.8

Hello Community,I just installed this driver this morning :Driver installation doneBut since then my finger print is not working, i noticed in the windows control panel that there was a little warning sign next to it.I uninstalled it and re-downloaded the latest version on the Lenovo support page, but it does not seems to change anything...Here is the windows control panel and the Windows Hello (also unvailable).Thanks for the help!





My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro

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RELEVANCY SCORE 84.4

 Whenever I plug in any headphone into my laptop I can immediately hear white static noise in the background. This doesn't happen when I play audio through the laptop's own speaker and there isn't a problem with the headphones because I don't experience the same problem on different laptops. Just to be sure I've tried a 5 other headphones/earphone combination from various companies and the white noise problem only ever shows up on the XPS13. I also checked the status of the audio drivers and windows says that they're are all up to date. I bought the laptop around 2/3 months ago and i've had this problem ever since. 

Anyone know how to fix this issue? 

Thank you

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RELEVANCY SCORE 80.8

Hello I recently installed Ubuntu 16.10 on my HP ENVY K212ne and I want to use it as default.( my previuos OS was Win10)I will get this output with "lsusb" command in terminal : Bus 001 Device 002: ID 8087:8001 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hubBus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hubBus 002 Device 005: ID 0a5c:216c Broadcom Corp. BCM43142A0 Bluetooth DeviceBus 002 Device 004: ID 138a:0050 Validity Sensors, Inc. Swipe Fingerprint SensorBus 002 Device 003: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink) WebcamBus 002 Device 002: ID 3938:1080 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hubwhich means that my fingerprint sensor ID is : 138a:0050I tried to use fingerprint sensor , so I searched on the net and found two applications named "fprint" and "Fingerprint GUI" . But my sensor couldn't find  in "Supported readers" :Fingerprint GUI at Launchpad & fprint at Launchpad.How can I find fingerprint sensor drivers ?I should mention that when I bought this laptop , Ubuntu was installed on it as default (but I don't know which version) .

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RELEVANCY SCORE 80.8

I've been using Yoga 720 15 about a week and Synaptics fingerprint sensor worked well. Recently I tried to use it to log in, but there was no sign of Windows Hello working. I tried to look up in settings, but it says that Hello is not supporting on this device. Device manager, however, shows that sensor is fine, no exclamation points or something indicating a problem. I tried to update fingerprint driver, but no use Has anyone faced the same problem?

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RELEVANCY SCORE 80

When I run my finger across the fingerprint sensor, the light is disabled as my finger gets close to the sensor.  Its almost as though it is detecting the change in the light.  I don't know if this is normal, but the end result is that upon swiping a finger, it does not read it and thus cannot be used.  Periodically, the light will stay on and Windows Hello will have no reaction.  Other times, ocassionally, when the finger is rolled to one side, then it flash orange and say it cannot read it. I get the impression that a USB reset is occuring.  Is there any tool to check the fingerprint sensor?  Or does anyone have any ideas?

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RELEVANCY SCORE 80

Windows has stopped this device because it has reported problems. (Code 43)

location : Port_#0001.Hub_#0003

Unknown USB Device (code 43)
For the past few weeks or so one of my USB controllers seem to have been malfunctioning. but it was working fine a month ago ,before that i fully recovered my notebook by pressing f11 using hp recovery manager but i lost my finger print sensor as malfunctioned then i tried to clean reinstall windows 7 home premium 64
bit , and activated again using the genuine product keys . all drivers updated but not with fingerprint reader . if i remove the ribbon cable of fingerprint device from the zif connector then i see no more this error in device manager . if i again insert the cable in to that zif connector , then after power on i see the same error in device manager .
uninstalling the Unknown Device through Device Manager does absolutely nothing if any device is plugged in to USB. Doesn't matter which device, the device itself will continue working but Windows will try (and fail) to reinstall whatever driver it thinks is missing, so the Unknown Device comes back straight away.

A:unknown device fingerprint sensor issue

Hello salluhassan, I worked in an HP call center doing support on HP laptops I have seen this work on different problems from malfunctioning keyboards, USB ports, fingerprint scanners and laptops that refuse to power on. In fact it is the first step in a lot of HP's logic flows. This does not work every time nor does it solve all issues but it's worth a shot. HP refers to this as a hard reset, remove your battery unplug your A/C so no power is going to the NB hold power button down for 30 sec reconnect and power back on.

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RELEVANCY SCORE 79.2

I have bought a laptop Latitude E5450 with ubunto OS, i have changed it to MS Windows 7 Pro 64 bit, I can't download DigitalPersona Fingerprint Suite, so I can't use the fingerprint sensor.

what Can I Do?

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RELEVANCY SCORE 76.8

I have a Dell Studio 1558 laptop, It developed a fault recently. Although I had set the touch pad to "Off", because I prefer to use a mouse. It suddenly refused to stay off, and I had to keep manually switching it off.
I was also getting a text box, asking if I wished to uninstall the driver. I did uninstall the driver, thinking the touch pad would stay off.. But no... Now it stays on.
I have tried to reinstall the driver , but it fails for some reason.. Is there another way to switch the touch pad off..
Any help you can offer would be very appreciated, as i was unable to get help from Dell.
 

A:Dell Synaptics Touch pad

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RELEVANCY SCORE 75.6

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



... Read more

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RELEVANCY SCORE 74

I have a dell inspron 15 series 3000 with intel i5 5th gen processor. I had a problem with the touch-pad driver software installed on the machine so, I decided to uni-install it and re-install. But when I try to re-install, I get an error saying an updated version is already installed.....
I think it has not uni-installed properly. Can anyone help me? Please.

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RELEVANCY SCORE 74

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working. Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device." OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017) Also windows fingerprint sign-in option is greyed out. Any hints, what can I check?













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A:Fingerprint manager pro no longer recognizing fingerprint sensor (T440s)

Try this:
1.  reboot and then press F1 at "Lenovo" logo to enter BIOS setup
2.  Change to "Security" menu
3.  change to "Fingerprint" item
4.  Choose the option for "Reset Fingerprint Data" - what happens?
5.  Press F10 to save and exit
6.  Try to enroll fingers again - what happens?
 

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RELEVANCY SCORE 73.2

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 72

I miss the "middle click" dearly!
Is there any chance to assign this instead of e.g. "Cortana", or any 3/4-finger gesture?
I'm considering to search for compatible Synaptics drivers, because I'd also like to adjust some other aspects of this TP. Any comments on this?
Furthermore, are there any ideas on TP-care, so it does not look that(!) worn out, even when just barely used yet?
Regards, Parky

A:XPS13, 9360 - Touchpad

Greetings,Thanks for writing to us.We do not have an option to assign middle click using Cortana or 3/4 finger gesture. We regret to inform you that we do not have Synaptics driver to provide additional settings on Touchpad.You can use Touchpad as normal. If you think that Touchpad would worn out due to normal usage, you can use external mouse.

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RELEVANCY SCORE 71.2

Hello,
I had been using the TB16 dock with my XPS13 Linux laptop, no issues.  Everything is perfect.
I upgraded my BIOS to 2.1.0, and now the USB keyboard and mouse (through TB16)  stop working after a few seconds. 
If I unplug and plug them in the TB16, they work for a few seconds, then stop again.
To use them, I have to connect them directly to the computer USB ports.
I have a monitor and speakers in the TB16, and they are still working fine.  Ethernet connection is fine.
Perhaps TB16 needs an update now?  Has anyone else run into this?

A:XPS13 9360, BIOS 2.1.0, TB16

If you scanned this forum you'd notice that there has been an outbreak of dock USB problems since the recent batch of BIOS updates for a number of XPS and Precision laptops. No official comment from Dell so far...
Some report fixing the issue by rolling back to an older BIOS. For others it didn't work. Disconnect the dock before attempting.
There were a few suggestions that the recently released updates to the Thunderbolt driver and TB16 firmware must be applied as well, maybe also the ASMedia USB driver. When doing this, one should check if the update actually worked. No idea how this goes on Linux.

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RELEVANCY SCORE 71.2

When docking with the lid closed, I sometimes get unexpected results. For example, my external monitor will remain at the same resolution as the laptop (150% character size) or sometimes it will scale to what it should be (100%). When it doesn't scale down and uses the same display settings as the laptop, the resolution is still 1920x1080 but everything on screen is huge.
When opening the lid and closing it back again, it often resolves the issue and my external monitor goes black for a second and turns back on with the proper settings.
My question is, what settings should I use for the close lid. I currently have sleep for all of them. Should I select leave on when closing the lid?
Second question: When I dock my XPS, should the lid be open or closed or does it even matter. I just find that if I dock when the lid is open and then close the lid, the monitor resolution is ok. When docking with the lid closed, the monitor sometimes doesn't scale down as explained above.
Just a note that I did install all the drivers and bios explained in the article about how to troubleshoot the TB16 - 
Thanks

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RELEVANCY SCORE 71.2

Does anyone know if the FHD version of the new XPS13 with 8th Gen Intel I7 8550U processor still has CABC (content-adaptive brightness control). I believe a fix was issued for previous UHD models but that it could not be applied to FHD models.
Wondering if the latest FHD model still has this 'feature' ?

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RELEVANCY SCORE 71.2

hello,

coming from an old macbook pro (mid 2012 model) i find the trackpad/cursor really slow even when on max settings. Is there a way to make it faster? its really annoying being so slow!

A:XPS13 9360 slow mouse

Start > Settings > Devices > Mouse & Touchpad.  On the 9360 you may also have to click "Additional mouse options" there, but somewhere you'll see an option for how quickly the cursor moves.

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RELEVANCY SCORE 70.4

Hi, all. Bought a new Dell XPS13, (9360). Wanting to start with a clean machine, I'm trying to wipe the drive and install Windows 10 from a USB. But I am receiving an error message each time I try: A media driver your computer needs is missing.  When I get to the window that asks "Which type of installation do you want?" I select Custom, and when it proceeds to the next page, "Where do you want to install Windows?", the message appears "We couldn't find any drives. To get a storage driver, click Load driver." Then, when I do that the next page says to insert the installation media containing the driver. If it helps, I also tried using another USB drive, (one is a 3.0, the other is a 2.0), and tried in both USB ports on the laptop. Also shut off Secure Boot option in the BIOS. Same results. . .keeps asking for the storage driver. 
I'm stumped.  I did this last year with another new XPS13, (9350), and it was fast and easy.  Any ideas what I'm doing wrong?  Thank you.

A:New XPS13, (9360), Unable to do a clean install

You need to have the Intel RST (NVMe) driver on a flash drive -- when indicated, pause the install and load the driver.  Then the drive will be seen by the installer.
Look in the drivers section under Serial ATA.

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RELEVANCY SCORE 70

Greetings everyone.
For approximately one month I have experienced problems with the touchpad of my laptop.
I randomly get a Code 10 in the I2C HID Device (a request for the HID descriptor failed). It renders the touchpad unusable or sometimes it just limits its functionality (like scrolling with two fingers and other gestures). I have already tried all available versions of the Intel Serial IO Driver and made a hard reset of the computer with no success. 
At the present time all drivers have been updated and Windows 10 is in its build 16299.19.
Could it be a hardware issue? Thank you very much in advance.

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RELEVANCY SCORE 69.6

Hello,I would like to submit my problem installing the Intel HD Graphics 620 card driver.Here is the situation and history:PC DELL XPS13 with Intel I7-7500 7th gen processor, integrated graphics Intel HD Graphics 620. Windows 10 Pro OS license.Everything works fine except the graphics card.I tried to install drivers from DELL (several versions including the latest 22.20.16.4771).Each time Windows indicates a problem of activation of the graphics card and puts the device KO (Windows stopped this device because it presents problems. (Code 43)).I uninstall the drivers and use the default Microsoft driver.
DELL thought of a hardware problem and changed the motherboard, same result.
In short I am a little dry now on the options to solve my problem.Your ideas are welcome.Thank you in advance !

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RELEVANCY SCORE 69.6

Hi,
I have both version of XPS 13 9350 and 9360.
I fully charge the battery to 100% and then shutdown the computers and turn it off. 
If I start them again after 2 days I have lost ca 10% of battery charge - only 90% charge left, although they were completely turned off (no standby!) ....
After a week without turning on, I lose 20-25% of charge. As written without working on the XPS 13. 
I also have a Dell Latitude 7280 from work and it loses only 4% charge within a week. This seems normal in my opinion.
The battery was exchanged for the 9350 by Dell but this have brought nothing. Something drains battery on the two XPS when switched off.
Someone have an idea or can even report how it is with you?

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RELEVANCY SCORE 69.6

Is anybody able to play 3D files in native MVC frame packing format to 3D TV or projector Kaby Lake Dell XPS13 3960?
What drivers and USB-C to HDMI adapter do you use?

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RELEVANCY SCORE 69.2

Hi guys, I hope someone can help me out here. 
I've just purchased a new XPS 13 and it's great except for one issue - hibernation is happening too quickly from sleep. 
I've already tried all the power management settings to no avail.
I have set my "hibernate after" setting to 720 minutes. But even after 30 minutes of sleeping, the laptop will automatically go into hibernation mode. 
Is there something overriding my "hibernate after" settings? 
I have also switched off the Cortana override in power settings:

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RELEVANCY SCORE 69.2

I've purchased a Dell XPS 13 9360 and I've had problems with the video flickering.  It happens about every 5-10 minutes for about 5 seconds.
I've spent probably 30-40 hours trying to resolve the issue and I'm pretty fed up with it over the last 2-3 months.  I didn't notice it enough to decide ultimately to get my money back but it is too late.

I've run the diagnostic tool, and it apparently failed.  A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished.  I declined opening the device up and wanted to get my money back.  Apparently this test always fails unless the computer is plugged in apparently.  I found this out after the technician left...good I didn't let him replace a non-related part!
I've realized my 30 day return window has passed.  Gulp! That's after spending a few hours here and there trying to resolve the issue. Now I have a machine with an issue that is going to take plenty of hours to diagnose.
I've updated the BIOS, updated the Video drivers, to no avail.  I've now engaged Dell Chat support, who has stepped me through the entire process of doing this all over again.
At this point, I've asked for an escalation.  Normally this has been easy in the past, but I'm being forced to step through a repeat of the troubleshooting process which I've already accomplished
At the end of the day, I'm serious... Read more

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RELEVANCY SCORE 69.2

I want to buy xps 9360,but worried this issue.....
It really can fix the issue????

threadposts.org/.../Dell-XPS-13-9360-Kaby-Lake-Coil-Whine-Issue.html

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RELEVANCY SCORE 69.2

I am planning on buying the dell xps 13 9360 (Kaby lake) FHD. I've heard that the dell xps 13 has an adaptive brightness issue that persists for many user and Its seems that Dell has provided a fix for the QHD version of the laptop but the fix for the FHD. Or has the issue been completely fixed on the dell xps 9360 FHD? Thanks.

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RELEVANCY SCORE 68.4

Here's the video, so you can see what I'm talking about. Basically, XPS 13 9360 QHD, has this issue when in a dimly light room, the brightness will be automatically set to the max, and won't be changed by either bios settings (you can adjust brightness level there for battery/AC), latest driver settings, or by keyboard keys.

It'd work normally, but then it'd start going bonkers, but then it'd go back to functioning normal.
Or just stay at max brightness.
I tried disabling DBC, installing latest graphics driver from Dell website, or Intel website using this method, installing latest bios, and other recommended drivers, disabling sensor monitoring service in "services.msc", didn't help.

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RELEVANCY SCORE 68.4

I've heard that people are still experiencing coil whine on their Dell XPS 13 9360 laptop. Has there been any fixes to this problem?

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RELEVANCY SCORE 67.6

I recently purchased the XPS 13 9360 (Kaby Lake) and have been using for a couple days.
I've noticed coil whine in the form of static sounds coming from the left side of the laptop, near the power connector.
There is very minimal noise when the laptop is on battery, where the noise is audible when your ear is next to the keyboard.
However, when connected to the power outlet the static becomes quite audible at a normal viewing distance. The static occurs frequently (especially when scrolling).
I tend to work in quite spaces with little ambient room noise, as I am easily distracted.
Is there a solution to resolving this coil whine issue? I feel like at this price point this should not be an issue (especially since is was well known in the earlier models).

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RELEVANCY SCORE 67.2

Hi guys, I was trying to mess around with the touchpad driver on my new bought xps 13.
I tried with the latest driver on Synaptics website, but it didn't help much.
Then I found a driver on dell website that turned out to be a firmware update. Its for the 2015 version xps 13 so its outdated. I tried it anyways, and then the touchpad stopped working.
Right now the device manager cannot even detect my touchpad, and the firmware version shows from firmware update software changed from 2xxxxx to unknown.
It would be much appreciated if someone can give me the latest/compatible touchpad firmware for dell xps 13 9360. The executive file called SynReflash.exe, and it comes with mup file and package file.

A:Wanted:XPS 13 9360 Synaptics Touchpad Firmware

I have the same problem. the touchpad is still visable in the device manager but under the tab " View -> show hidden devices" I contacted dell support trough e-mail but only got the question how it happened.
I hope to get the firmware to and hope they fix the problem so not more people make the same mistake.

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RELEVANCY SCORE 65.2

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav
and I have a Lifebook P7230.
Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??
Anyone wishing to help would be most welcome
 

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RELEVANCY SCORE 65.2

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again.  I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

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RELEVANCY SCORE 64.8

I have a Dell Latitude E6400 running Windows 7 Pro.  The fingerprint scanner works perfectly using the Embassy Security Suite and I log on to Windows daily by swiping my fingerprint.  The problem I have is that in Control Panel, there is no "Biometric
Devices" section, my fingerprint scanner is listed as a Control Vault device in Device Manager, not as a biometric device.  Any way of me getting this scanner to be seen as a Biometric Device too?

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RELEVANCY SCORE 64.4

I have a ThinkPad T460s and recently the fingerprint sensor stopped working. It would not light up at the log in screen. I removed the saved fingerprint and tried to re-add it but after it I put in my pin, it does not prompt me to input my fingerprint. It the cursor just spins. At that point I reinstalled the drivers and ran the latest windows updates. Still the same issue in addition to another. Now I also have the option to remove a fingerprint, when I click remove, it does nothing. I have updated every system driver as well as BIOS. I have removed fingerprint data from the BIOS. I have tried enabeling and disabling Windows hello from Group Policy. I tested it on a seperate user account and it is working on that account. Any help would be appriciated, I can provide further detail if needed.

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RELEVANCY SCORE 64.4

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

A:Fingerprint Sensor does not work

#HPExpertDayThese should help:http://support.hp.com/us-en/document/c03718240andhttp://support.hp.com/us-en/document/c03653209Workd for Win 10 too.

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RELEVANCY SCORE 64.4

I recently refreshed my pc which led to unistalling of my fingerprint sensor of my laptop.!!! Now I am not able to find the driver for my fingerprint sensor. Any help will be highly appreciated.!!!On the uninstalled apps the information about the driver is as follows:Validity WBF DDF-Validity Sensors, Inc.-4.5.228.0

A:Fingerprint sensor for my laptop.

@R_Chauhan? System Website Driver Support Pages:HP ENVY Notebook - 15-k112tx Find the Validity Sensor Driver in CategoryDriver - Keyboard, Mouse, and Input Devices > Validity Fingerprint Sensor Drive sp72143.exe (26.0 MB) Full Information and Download:Validity Fingerprint Sensor Driver  When you see a Post that helps, inspires, provides fresh insight,or teaches you something new, click the Thumbs Up on that Post.Fixed / Answered? Click that post Accept as Solution to help others find Answers. 

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RELEVANCY SCORE 64.4

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R 











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A:Fingerprint sensor is not detected

Hi Cimenta,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.
 
Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.
 
Hope this helps! Do post back if issue persists.
 
Best regards,
Mithun.




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RELEVANCY SCORE 64.4

Hi!Here is my first post. it's related to fingerprint sensor. Machine is a T570 "out-of-box" with Win 10 PRO. I ran MS Windows updates then Lenovo updates through Lenovo companion program.I notice after applying proposed fingerprint driver (Synaptics Metallica MOC touch FP driver - V5.2.3515.26)  sensor doesn't work anymore ... To log in I'm forced to use the PIN code or password way. Sensor no longer recognizes my finger. In fact it is the sensor itself that is no longer functional (no light). Obviously before I tried to configure the sensor again but without success ... Using the previous driver through drivers manager, everything works again (5.2.3512)Has anyone had the same problem? Thanks in advanceRegards

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RELEVANCY SCORE 64.4

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner  and do needful .
Divesh Gupta
[edited]
 

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 64.4

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks
 

A:Omnipass Fingerprint Sensor

Also, Windows defender wont open.
I tried updating my symantec antivirus and this message came up saying something is corrupted??? :
The following Symantec products and components are installed on your computer.
> Avenge MicroDefs25 SavCorp10
> LiveUpdate
> Symantec AntiVirus Corporate Client

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (2 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 4), product up-to-date.
Downloading catalog file (4 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been aborted:
> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).
Reason:
LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

LiveUpdate session is complete.
 

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RELEVANCY SCORE 64.4

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working

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RELEVANCY SCORE 64.4

Has anyone been able to figure out how to get the fingerprint working after windows 10 upgrade on the Elitebook 8740w?

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