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FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Q: FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

RELEVANCY SCORE 200
Preferred Solution: FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your computer is locked screenlocker...contact a Microsoft technicianMicrosoft Help Desk Tech Support ScamMicrosoft Office Activation Wizard Tech Support ScamYOUR COMPUTER HAS BEEN BLOCKED Tech Support ScamWindows has been blocked due to suspicious activity Tech Support ScamYour Windows has been Banned Scam1-844-879-7840 Suspicious Activity Tech Support ScamIf the scam involves unsolicited phone calls from someone claiming to be an employee affiliated with Microsoft or Windows Support advising your computer is infected with malware, not answering any questions and hanging up the telephone is the best way to deal with phone scammers.For more information about how these scams work and resources to protect yourself, please read Beware of Phony Emails & Tech Support Scams...there are suggestions near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem or you allowed remote access into your computer.

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RELEVANCY SCORE 106.8

They ran a command prompt dir/s scan with letters in red. I was told there were many errors and on the bottom line was a line that says my computer was hacked by the koobface virus.
They told me it would cost $300 to repair so I thought it was a scam. I broke the network connection and hung up the phone.
I then ran a command prompt scan with admin rights, the same dir/s scan and saw no warning about the koobface virus..
I then noticed that they had placed two new programs on my computer, Supremo and Show my computer.
I went to add/remove programs and neither were listed.
So thinking they were a virus I jut deleted them and deleted the recycle folder.
I wonder how much of a problem that I caused.
Any advice would be appreciated.

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RELEVANCY SCORE 106.8

Hi all I am looking for a software solution for tech support basically a tech sees a question to ask and answers it and depending on what the answer is it would go to the next step is there anything out there for this? Please Help
 

A:Looking for a Tech Support Software to create for my company

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RELEVANCY SCORE 106

I bought this at Walmart and was unaware of 90 day software warranty.. tech support said probably that. It's very slow booting up and freezes all the time system and hardware check passed. Help please! 

A:Already called tech support..I have run complete hardware & ...

ZebraED  This is just a community forum staffed by volunteers.  HP maintains no official presence here, and we are not authorized to deal with product return or warranty issues. You say you have already spoken to HP Tech Support.  You may contact HP Customer Support, if you wish:  If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck  

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RELEVANCY SCORE 101.2

I gave my older computer to my aunt and uncle (they are in their 80's). I'm not certain of all the details, but this is what I know. They were having some simple issues and needed help. I wasn't available so they got help from an unknown outside party. This person locked up their computer. The operating system has been changed and no known passwords work. I replaced the first computer with another, not realizing how bad the problem was, and they have remotely done the same to it as well. The fake tech person got into their bank account and stole several hundred dollars of their very limited income and they had to change their bank account info. Can I do anything to fix the two computers and what do I need to do to stop this guy from doing this again? How do I keep him out of family and friends smartphones and tablets?
 

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RELEVANCY SCORE 99.2

Interested in finding out how fake telephone tech support scams work? Well, grab a cup or glass of your favorite beverage, and prepare to be educated, entertained, and horrified.
Chances are that you or someone you know has gotten a call from someone claiming to be from "Windows technical support" phoning up to tell you that you "computer has a virus" and offering to remove it for you - for a fee.

See also: What's the best and worst browser for Windows 10?

Now I don't know about you, but I've never had the time (or patience) to play along, so I've always been curious to find out how the conversation pans out.

Well, if you're interested in finding out what happens, grab a cup or glass of your favorite beverage, fire up YouTube, and prepare to be educated, entertained, and horrified.

Troy Hunt, security expert, Microsoft Regional Director and MVP, and the brains behind the Have I been pwned? data breach service, takes the time to show us exactly what happens.
Full Article. Here's how fake telephone tech support scams work | ZDNet
 

A:Here's how fake telephone tech support scams work

Great article and I hate how these people do this kind of thing to innocent civilians by taking advantages of their knowledge. But the main question is how are they able to get the victim phone number? I been received numerous of phone called from these kind of people and the first thing they said is this: " Hi my name is blah blah blah, and we're from Microsoft Technical Department. Our server have received several reports from your computer and based on your reports it show signs your computer been infected with a virus." But good thing is I able to keep them on the phone for 30 minutes and at the end the scammer curse me with profanity words and I replied this: " Thank you for compliment, and you know? I able to keep you on the phone for 30 minutes so you can't scam other 30 innocent people."
 

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RELEVANCY SCORE 99.2

Customer had a hijacker on his computer and he had changed what I'm thinking is the registry so that the fake tech support number is on his taskbar. Wondering if anyone knows how to remove it safely from the registry?

Or where would I find the spot to edit it? Don't want to goof up something on the tray.

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RELEVANCY SCORE 99.2

So I stumbled upon these guys.

http://www.digitaltoast.co.uk/supportonclick-systemrecure-scam

They seemed to be fishy right away, but they kept calling and calling so I eventually let them use this seemingly legitimate logmein123 program thingy.

The guys claimed to be MS employees and they said Windows Live had detected some stuff on my computer. They had some trouble because my computer's regional configuration is set to Spanish and everything is in that language. He tried to change it to US English, then UK English, then Afghanistanian Indian...by then he tried to open IE and I manually shut off my modem so they didn't get do anything. I called MS and checked online. Their phone number is supposed to be a Michigan one, but I'm guessing they're doing some kinda wiring. Anyway, I ran a few scans and cleaned my computer but I wanna see if anything else is missing so here's my log.

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 9:17:41 PM, on 3/5/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Win... Read more

A:A problem after stumbling upon some fake tech support scammers

Would it be better to copy a log while I'm doing safe mode?
 

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RELEVANCY SCORE 97.2

In my E-Mail this morning:
Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

A:Beware this fake Windows BSOD from tech support scammers' malware

Microsoft has sounded the alarm over a fake installer for its Security Essentials, which attempts to trick victims into contacting bogus help centers.

Tech-support scammers have stepped up their technical game, prompting a "severe" warning from Microsoft over new Windows malware that mimics Microsoft's free Security Essentials antivirus, and then displays a fake blue screen of death, or BSoD, with an error message and a suggestion to call a 1800 number that is not a Microsoft support center.








"Real error messages from Microsoft do not include support contact details," Microsoft said on its Malware Protection Center blog, warning of the new threat. It also never asks for payment for delivering tech support.



Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

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RELEVANCY SCORE 95.2

I am helping a friend with a nasty infection.  He received the phone calls from the scam MS support people claiming he had viruses.  Eventually he gave in and let them have control of his computer.  He cut them off before paying but not before they had control.  I took a look at his computer later and found no evidence that there was any lingering problem on his computer, so I assumed that it was just a Teamviewer type tool that they had him download that gave them access.  After removing and running a few malware removal/scanning tools, I pronounced him clean.
 
An hour later he called and said his computer spontaneously logged him out and put a password on his user profile.  the password hint is "Your computer is infected, call this phone number to unlock".  I went back to his place and bypassed the (very real) Windows password lock.  Scanned again, ran TDSSKiller and a few other malware removers again, but suspected that he MUST have done something because this was a clean computer.
 
Didn't have time to do anything else in the past couple days but went back over yesterday.  Spent an hour on the phone with the number that the scammer gave us, trying to figure out if they had a secret back door into the computer.  They did not, and kept trying to get me to install various teamviewer clones to which I gave them the wrong ID once installed, which totally threw them for a loop.  I never actually did allow them in... Read more

A:Wierdest malware ever - windows password changed by evil fake phone tech support

Well, I ran out of patience  I left the computer offline for 24 hours and the infection did not return.  I then connected it for another 24 and by the time I checked in, it had been locked down again.  So it'll be a mystery I'm afraid.

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RELEVANCY SCORE 94.8

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
MICROSOFT TECH SUPPORT SCAM CALL - Microsoft Community)

This is what the Popup said:


Quote:




""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."




So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance program and a player ... Read more

A:Microsoft Tech Support Scam

Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

Registry cleaners(Advanced SystemCare, One SystemCare, etc.) are usually more harmful than helpful. Don't use them.

Our colleague miekiemoes has an excellent writeup here

------------------------------------------------------

See if FRST64.exe will run in Normal Mode.

Please download Farbar Recovery Scan Tool and save it to your desktop.Double-click FRST64 to run it. When the tool opens click Yes to the disclaimer.
Make sure the Addition.txt button is ticked.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply.
------------------------------------------------------

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RELEVANCY SCORE 94.8

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of. 
 
What happened:
 
He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service. 
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/microsoft-tech-support-scam-call/52aac9a3-dca7-46e0-a856-4dba9529680c?db=5&page=2&auth=1)
 
This is what the Popup said:

""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance." 
 
 

 
So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.) 
 
After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed. 
 
Those programs w... Read more

A:Microsoft Tech Support Scam

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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RELEVANCY SCORE 94.8

Hello All,
 
My son just called me saying a window popped up saying something along the lines of "your computer may be infected.  call Microsoft tech support" and then they listed a number to call. Well, my son being the computer savvy expert that he is called the freakin number. He let whomever on the other end log into our computer and then told my son he needs $200.00 to clean it up for us. Could anyone tell me what (if any) damage could have been done?? This is the kids computer, so, as far as i know there is no important login information on it. But it is connected to the house wifi and I just don't know if that could be an issue.
 
Thanks in advance for any help!
 
Emily 

A:Microsoft Tech Support Redirect

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click ... Read more

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RELEVANCY SCORE 94.8

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
MICROSOFT TECH SUPPORT SCAM CALL - Microsoft Community)

This is what the Popup said:


Quote:




""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."




So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance program and a player ... Read more

Read other answers
RELEVANCY SCORE 94.8

My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
http://answers.microsoft.com/en-us/...ca7-46e0-a856-4dba9529680c?db=5&page=2&auth=1

This is what the Popup said:

Quote:
""windows firewall service has been stopped due to virus/adware on your computer. please visitwww.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."Click to expand...

So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance p... Read more

Read other answers
RELEVANCY SCORE 94.8

Curious if anyone has tried this service. Seems like a lot of newbie problems can be fixed here ... and for free.

Get Free Windows PC Tech Support and Malware Removal at Your Local Microsoft Store

What You Can Get For Free

This service is a part of Microsoft?s in-store ?Answer Desk? service. Think of it a bit like the Genius Bar at an Apple Store ? yes, those Microsoft Stores feel very modelled on Apple Stores.
The Answer Desk website allows you to choose a nearby store and make a free appointment. Drop in and a ?Service Advisor? will offer some free services for any Windows laptop, no matter where you purchased it.
Free services include ?extended diagnostics,? ?software repair or support,? ?virus and malware removal,? and ?PC tune-ups.? For comparison, just the ?Virus and spyware removal? costs $199.99 if you go to Best Buy?s Geek Squad instead.
We recommend against using the Geek Squad, obviously. You can service your computer on your own. But, if you do want some professional help, you can get it for free. And, if you have relatives you live near a Microsoft Store and they ask you to help remove malware from their PCs and make it run faster, you can tell them to take it to a Microsoft Store and have Microsoft do the work so you can avoid the frustration and save your own time.

There?s always a catch. Microsoft Stores are retail stores where they want to make money, not service locations operated only for the benefit of their customers. They do offer some paid services,... Read more

A:Microsoft Store Tech Support

It can't hurt to try, but I'd prefer finding support online or having a trusted, tech-savvy friend look at it first. In theory, they should be experts on their own products, so much of it will depend on the particular agent you are dealing with. If I had a relative that I couldn't get to easily, I'd probably suggest it, because the people at Best Buy's Geek Squad are clueless.

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RELEVANCY SCORE 94

The title pretty much says it all. What I have been seeing for some time now is a lot of my clients that click on ads in the right hand advertising panel of the facebook page have ended up with malware on their systems and big warnings on the screen to call a toll free number to fix their system and when they do are told it is Microsoft tech support which it is not and they want access to your system. If you give it to them you are then really in a jackpot of a problem. So just a warning, I tell my clients that it is a good rule of thumb NOT to click on anything in the right pane of their page as you have no clue which ones will cause this issue. Of late mostly the ones about stars dying or having other problems seem to be the most likely ones but I have seen it in others as well. One would think that facebook would do something about these type of things but sadly they are about the almighty dollar and don't seem to care. So every one please watch what you click on facebook. Especially if it seems to good to be true because if so it usually is.

A:The Facebook Microsoft Tech Support Scam.

Unsolicited phone calls, browser pop-ups and emails (aka Tech Support Scamming) from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common and prolific scam tactic over the past several years. The scams may involve web pages with screenshots of fake anti-virus software displaying warnings of bogus malware infections, fake ransomware and fake BSOD which include a tech support phone number to call in order to fix the problem. More nefarious scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.If you have not done so already, you may want to read Beware of Phony Emails & Tech Support Scams.

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RELEVANCY SCORE 94

I appear to have multiple viruses wreaking havoc. At first things were just v. slow, then there were a few screen wipeouts and my wireless connection just kept shutting down. Now, I am only able to boot my computer to XP using the Last Good Configuration, must go to the internet directly thru the Verizon DSL box (Linksys Wireless G not working at all), and must disable patch-resistant Sasser popups using Run/shutdown -a before I can get on the web. And once I am on the net, I can browse generally and check yahoo email but can't log in to other password sites (for example, MyEbay) or complete online transactions (for example, purchasing anti spyware software online), and I battle constant pop up ads.

I was on the phone with microsoft yesterday about one virus I identified - Sasser. They had me download two files to fix it - the Sasser Worm Removal Tool (KB841720) and I believe a patch (KB835732) but they didn't work. Tech Support gave up, said I was probably "infested" with other viruses that were preventing these tools from working. Can someone help me?

I've run samples of other anti trojan and spyware and virus hardware - some found nothing wrong with my machine (Trojan Hunter, Panda) - others found multiple issues. Spyware Doctor found 14 infections including Splotchbar, Altnet Software, Rapid Blaster and C-Dilla, among other lesser items and Xoft Spy found a worm and a trojan horse I believe not listed in Spyware Doctor - but I can't get tho... Read more

A:Help - infested? Sasser plus others. Microsoft tech support gives up.

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RELEVANCY SCORE 94

The title pretty much says it all. What I have been seeing for some time now is a lot of my clients that click on ads in the right hand advertising panel of the facebook page have ended up with malware on their systems and big warnings on the screen to call a toll free number to fix their system and when they do are told it is Microsoft tech support which it is not and they want access to your system. If you give it to them you are then really in a jackpot of a problem. So just a warning, I tell my clients that it is a good rule of thumb NOT to click on anything in the right pane of their page as you have no clue which ones will cause this issue. Of late mostly the ones about stars dying or having other problems seem to be the most likely ones but I have seen it in others as well. One would think that facebook would do something about these type of things but sadly they are about the almighty dollar and don't seem to care. So every one please watch what you click on facebook. Especially if it seems to good to be true because if so it usually is.

A:The Facebook Microsoft Tech Support Scam.

Unsolicited phone calls, browser pop-ups and emails (aka Tech Support Scamming) from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common and prolific scam tactic over the past several years. The scams may involve web pages with screenshots of fake anti-virus software displaying warnings of bogus malware infections, fake ransomware and fake BSOD which include a tech support phone number to call in order to fix the problem. More nefarious scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.If you have not done so already, you may want to read Beware of Phony Emails & Tech Support Scams.

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RELEVANCY SCORE 94

WHAT a MONTH! My "new", now 4 mo old system had a bad memory stick which caused sooo many problems that I have had to reformat hard drive, reinstall W2KPro, and start all over! Have been on the line with MS tech support almost constantly for the last 22 days. Bummer! BUT... hopefully this system will operate correctly now...
I use a free auction build/submit software called AuctionSubmit for posting eBay auctions. The eBay "categories" need to be updated or it will not post the built auctions. When I try to update I get a ( run-time error 3315: Field categories can't be a zero-length string ) pop-up box. This program did work on the machine before the reinstall just fine. The other thing that has changed is installing Norton Internet Security software. Is there a possible conflict between the two programs? I really need to get back to work but can't without the Auction Submit. Help!!!
Thanks,
Jan
 

A:Need help after Microsoft Tech Support! Run-time error! @#?&!!!

A lot of AntiVirus, Firewall and other similar software can cause headaches through conflicts etc. The best plan is to shut down such software before installing anything else. Try uninstalling your ebay program, shut down norton, reinstall ebay and then turn norton back on (allow for restarts etc), this may solve your problem. Good luck.

The other possible causes could be that you are running different versions following your reinstall of Windows; ensure all your software's upto date if you can, this tends to result in smoother systems altogether.

Hope this helps.
 

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RELEVANCY SCORE 94

Okay so this is a pretty long story. Anyways I needed C++ Redis 2015 for a program for school to work, It kept failing so I went through the trouble shoots, repairing, deleting, reinstalling, repairing all previous C++ redist versions, restarting computer etc etc Then I went to the next trouble shoot which was to update windows. It would not update even after running the update reset tool and cc cleaner and at this point I was fed up and contacted Microsoft.
After about three hours of the techie screwing around in my pc she says lets try updating to win10. I say fine as long as I can downgrade back to win7. It upgrades, windows updates are working but god win 8/10 on a non touch screen sucks. So I almost immediately switch back to win7 after confirming that windows updates are working and C++ redist 2015 would download without fail. But apparently the techie deleted my catroot folders at some point into her troubleshooting, I stopped paying attention after like 2 hours. This of course corrupted my bios. Which gave me the amazing 0000000X6 Process1_FAILURE_INITIATE BSOD
At this point I had been up like 20 hours and stopped using my brain, she recommends I get into bios and switch the boot options to my Disc Drive and reinstall windows which I knew I wasn't going to do because I have like 100 hours of school work including my dissertation and thesis and 80% of my group project on it and am not willing to lose it. And here lies the problem, after my frustration and exh... Read more

A:Cannot access bios after microsoft tech support

Maybe these tutorials can help:
Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
Fast Boot - Enable in UEFI Firmware Settings for Windows 8 and 10 - Windows 10 Forums

If you can't start Windows or get into BIOS, you could try resetting BIOS by removing and reinstalling the CMOS battery,
Some motherboards also have a hardware reset option, so you don't have to remove/reinstall the CMOS battery.

Your specs show you have a Desktop PC, getting the PC manufacturer or motherboard manuals might help you with BIOS and CMOS reset instructions.

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RELEVANCY SCORE 93.6

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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RELEVANCY SCORE 92.8

Hello! I'm new here. I have a problem with strange BSOD with remote support banner form MS SE tech support in my laptop. Never seen like this before. It looks like compleate fake! But I don't know what to do. I found this site in Google ( look at screenshot - I have exactly the same situation) , but i don't know if i can trust it. Maybe you can help me with providing free solution on how to remove this nasty blue thing.

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RELEVANCY SCORE 92.8

Hello! I'm new here. I have a problem with strange BSOD with remote support banner form MS SE tech support in my laptop. Never seen like this before. It looks like compleate fake! But I don't know what to do. I found this site in Google ( look at screenshot - I have exactly the same situation) , but i don't know if i can trust it. Maybe you can help me with providing free solution on how to remove this nasty blue thing.

A:BSOD with Microsoft Security Essentials Tech Support

Hello and welcome coraz looks like a scam to me and yes too good to be true and clicking on that link doesn't show any net address is http:// ******* it cretainly is not from Microsoft.

So just what have you doe with the link - hopefully haven't downloaded anything. Can you let us know just what you were Googling for??

If I were you I would run these
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

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RELEVANCY SCORE 92.8

Hi
Long story as short as possible.
Just upgraded to full version Windows 10. In the previous 2 tech builds IE stopped working. Error
“ This page cannot be displayed “
Microsoft x 3 Techs 5 hours of remote assistance could not resolve the issue. I had no terminate the connection as was taking too long. Their final suggestion was that they feel there must be some (add-ons) preventing IE from starting.
 
I cannot cover all they did here over 5 hours
However, here are some key areas of trouble shooting done
 
Remediation
Reset Winsock and Network Settings
Reset Proxy Settings
Created another admin account (IE did not run with different user)
Removed Kaspersky Security
Internet options > advanced > restore default > Reset IE settings
All IE add-ons have been disabled within IE settings
Msconfig > turned off all services
 
Has anyone else had an issue like this? I’ve just created and attached a diagnostics scan as this is beyond me level.  
Thanks all

A:IE not working. Microsoft Tech 5 Hours remote support did not fix

Just a second part to this question. 
 
In the attached file diagnostic file. I see the following file .exe 
 
Program: Live Support Chat for Web Site Operator Console - Version: 5.7.3.r15174 by Provide Support, LLC 5.7.3 ("C:\Program Files (x86)\Provide Support\Live Support Chat for Web Site\unins000.exe")
 
Should this be there ?

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RELEVANCY SCORE 92

 check out the transcript...
 
Please be educated that the corruptions are programmed in such a way that their activities are not identified so it might seem like there is no issues ,but they constanly multiply and might crash
the system without any warnings
 
this was in response to I can format and reinstall for free.
any idea how they can get away with this

A:fake microsoft support?

This has become very very common unfortunately. I received one of those a while back. I like to screw with them and give them a clean VM to connect to and watch how they try state I am infected.

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RELEVANCY SCORE 92

For some reason, I wasn't able to do a Windows update yesterday.  I tried to get in touch with Microsoft Support by going to their website, but was only able to find online support but no phone number.  I did a Google search and found a number from the results page and called it.  This was a scam company pretending to be Microsoft. (When I later got suspicious, I called back and found out their name was "Vtech support" located in India).  They told me I had a virus which is why I couldn't update.  They had me log on to a site to give them remote access to my computer, then did an autorun scan which they told me showed my computer was infected with viruses.  They said they needed to check on my warranty and asked my name, phone number, and address, which I gave them.  Then they came back and said that my warranty had expired and I needed to purchase an additional warranty for 190 dollars.  At this point I became suspicious and hung up. 
 
So, I'm freaking now.  I gave these scammers my personal information, plus gave them remote access to my computer.  I've done the Norton Power Eraser scan, along with Microsoft's virus scan and they both came back clean.   Malware byes turned up 38 PUP files which I removed.  I'm wondering what I shoudl do.  I'm thinking about reformatting my whole computer but really don't want to do that.  Was wondering if anyone could look over a Hijack log and see if there's a... Read more

A:Fake Microsoft support got me

Hello Robb and Welcome -
 
I do understand that a lot of this is "after the fact" and you know that you may have had personal details already stolen, if there were many on your computer.
 
These links are used more as warnings, but I would ask you to change all passwords on your computer and also contact any banks etc that you deal with. Most of the damage has been done, and can not be reversed, but the details below are to help you clean up. You can follow all this up yourself, and redo computer / bank / other passwords you may use.
 
Often people will make a personal report to police, just to cover themselves if any future incidents occur, and questions are asked. Please remember that this is a business for these people, and the Fake $190 request may have been their target (many people do pay it) ... $190 is a lot to many Indian people so often that is their aim.
 
 Phone Scamming.

Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license...Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes...Do not trust unsolicited calls. Do not provide any personal information.

 
Avoid tech support phone scams: What you need to knowDon’t fall for phony phone tech supportAvoid s... Read more

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RELEVANCY SCORE 92

I got a pop up that was loud and wouldn't let me close it saying, "your computer has been infected call Microsoft" and I did because I turned it off and it was still yelling st me when I turned it back on. I gave the tech remote access and he said I had a tiny something trojan virus. Well I didn't fall for paying, got off the phone, held power button down and turned computer off. Am able to use it fine now with no more warning but am I safe after giving the remote access? I was on the phone for about 30 mins while he was going around to different areas in my computer telling me what all of the "problems" were.

A:Gave remote access to a "Microsoft tech support" am I safe?

It wasn't Microsoft, it was a scam.   I suggest you have a look here and create a new post asking for assistance to ensure your computer has not been compromised .

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RELEVANCY SCORE 92

I got a pop up that was loud and wouldn't let me close it saying, "your computer has been infected call Microsoft" and I did because I turned it off and it was still yelling st me when I turned it back on. I gave the tech remote access and he said I had a tiny something trojan virus. Well I didn't fall for paying, got off the phone, held power button down and turned computer off. Am able to use it fine now with no more warning but am I safe after giving the remote access? I was on the phone for about 30 mins while he was going around to different areas in my computer telling me what all of the "problems" were.

A:Gave remote access to a "Microsoft tech support" am I safe?

It wasn't Microsoft, it was a scam.   I suggest you have a look here and create a new post asking for assistance to ensure your computer has not been compromised .

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RELEVANCY SCORE 92

Windows Tech Support Phone Number 1-800-723-4210 USA and Canada
Microsoft Windows 10/8 Technical Support Phone [email protected] For windows vista /7/8/10 The technical support @18007234210 easytoreachMicrosoftWindows For windows vista /7/8/10 [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone [email protected] Microsoft Windows vista /7/8/10 Technical Support Phone Number The technical support @18007234210 is easy to reach The technical support @18007234210 is easy to reach Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone Number @18007234210 Microsoft Windows Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows Technical Support Phone Number @18007234210 Microsoft Windows Technical Support Phone [email protected] Microsoft Windows vista /7/8/10 Technical Support Phone Number @18007234210 Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows Technical Support Phone Number Microsoft Windows10/8 Technical Support Phone [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows Technical Support Phone [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows Technical Support Phone Number Microsoft Windows 10/8 Technical Support Phone [email protected] Microsoft Windows... Read more

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RELEVANCY SCORE 92

Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number tech support phone number1-800-723-4210 Microsoft office 365 tech support phone number1-800-723-4210 Microsoft tech support phone number for windows 8 Microsoft windows 7 tech support phone number Microsoft 365 tech support phone number1-800-723-4210 Microsoft word tech support phone number Microsoft office tech support phone numbers contact Microsoft tech support phone number1-800-723-4210 Microsoft tech support phone numbers 1-800-723-4210Microsoft tech support number Microsoft windows 8 tech support phone number Microsoft phone number tech support phone number for Microsoft tech support windows tech support number windows vista /7/8 tech support phone number1-800-723-4210 acer tech support phone number skype tech support phone number office 365 tech support phone number tech support number1-800-723-4210 tech support Microsoft phone number office 365 tech support phone number ... Read more

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RELEVANCY SCORE 91.6

I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now! I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

A:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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RELEVANCY SCORE 89.2

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) CPU B800 @ 1.50GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 2
RAM: 1899 Mb
Graphics Card: Intel(R) HD Graphics Family, 821 Mb
Hard Drives: C: Total - 223012 MB, Free - 175898 MB;
Motherboard: Acer, HMA51_HR
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled.
 

A:Microsoft Office 2010 starter\Tech Support Guy System Info Utility version 1.0.0.2

The last I heard the Office Starter version was a OEM install only.
Where did you get your copy to install?
 

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RELEVANCY SCORE 88.8

Hello Everyone!

I have came across something that has been getting on my nerves the past month. I work at a small IT store and we have been getting a lot of calls about this pop-up. What it does is it pops up a block saying computer is infected and you have to call this random number to get it fixed. The number is never the same. I have found there are a lot of junk programs that are installed. For example, Optimzer Pro, Cross Browse, PC Tuner to name a few. I have also noticed that most of the computers DNS servers get set static. Current computer i am working on is set to 81.218.119.5 and 82.163.142.130.

I have done some research and find that every DNS i see goes to Israel. I have been removing the infection by running multiple tools. Malwarebytes, Hitman Pro, Adwcleaner, Superantispyware and resetting all the Browsers, but it has been coming back on occasion. I also have been uninstalling the LAN and reinstalling with a newer driver because seeing a DNS get set static by a bug is something i have never seen before.

Wondering if you guys have any suggestions. It has happened on windows 7 and windows 8 computers.

Thanks

A:Fake Certified Microsoft Support Phone Number Pop-up

Similar ransomware has been around a while. Maybe there is new onslaught of it at the moment.

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RELEVANCY SCORE 88.4

hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

A:tech support in need of extra support

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RELEVANCY SCORE 85.6

Microsoft Windows Technical Support Phone Number 1-800-723-4210
Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical... Read more

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RELEVANCY SCORE 83.6

I have an HP Pavilion Laptop, Windows 7-64bit.
My WMP11 does the following:
1. It clones music titles...even in front of my eyes.
2. Music files disappear.
3. Titles are now assuming wrong names even though content remains.
4. My music files come from my Music Library. Those have not changed or cloned..

5. I deleted WMP11 and re-installed...but all the above errors returned.
6. My Library files are skewed. Music is mixed with Video and with Documents and all around. Why? I dunno.
7. My music library is around 25GB; but it changes with the losses mentioned in #2 above.
8. I tried RealPlayer but their format leaves a lot to be desired by me. Also, it keeps requiring Flashplayer and no matter how many time I download it, it asks for it again.
9. I am 80 years old, not very computer savvy and I'm blessed with Parkinsons. Music is my hobby.
10. HELP.....PLEASE!
 

A:Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7

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RELEVANCY SCORE 83.6

Hi,
I have just deleted @BIOS because I just read where it has no known benefit, I did this because my system is running is slow .

In Facebook the settings have altered so I cannot access the title part of frames to click on or the bottom of friends list to see the content,

Also the pages in general have this stupid advertising called Discovery that keeps coming up across the bottom of page

Also there is advertising that keeps coming up over the images of items for sale, this is adverting similar items
Can you please advise how best to get rid of this unwanted advertising and correct other issues please.
Thank you
 

A:Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7

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RELEVANCY SCORE 80

Hi,

Sorry in advance if this is in the wrong group. I could finger out where else to post my question.

I have been asked at work to talk to an IT support company to look after out IT.

We have a mix of WinXP and Win7 PCs and Laptops, a Server 2003 and a few network printers.

Before I start call people, what 5 questions do you think I shoud ask them, to make sure they are capable of doing the job?

Thanks for you're help.

A:IT Support Company - What do I need to ask

I'd ask them if they are primarily phone support or do they also offer on-site support.

Are they available 24/7, if not how much per hour is a late night call out charge.

Does the cost of hiring the company include scheduled maintenance (some companies do, some don't)

What are their backup policies, this is an important one. (Do they keep the backups off site and secured)

What security policies would they wish to implement should they get the contract.

How long is the contract.

Whom else do they work for. Do some digging on them as there are a few not-so-good ones out there.

That's a few questions, but if it were my company, I'd really grill them as IT Support is crucial to most companies.

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RELEVANCY SCORE 78.4

I have installed an Prescott 3.2Ghz 478 pin CPU on my Giga-byte 8S661FXMP-RZ motherboard.

The CPU temp is 55C at idle and gets upto 65C when under load. I'm using the Stock HSF.

I went to the Intel site (http://www.Intel.com) to try and find what the threshold temp of this or anyother Prescott is supposed to be. After filling out the request form, i recieved an automated e-mail with a number of search results from thier database. But when i click on any of the links I get this " connection refused to server.iad.liveperson.net" So on the bottom of the e-mail there's a link that says"Escalate So i click that and get the same error message.

So i send an e-mail to "support.intel.com" to explain what i want to know. and get an e-mail back saying to go to their Web Page and send a request from there. Just going round in circles.

So if anyone can answer my query to Intel ( about the temps ) i'd be grateful.

cheers
linuts

Prescott 3.2ghz skt 478
giga-byte 8S661FXMP-RZ
1Gb ddr400
2x120Gb hdd
128Mb agp video
Sony dru 700A dvd
Liteon dvd reader
WinXP pro
 

A:Intel's so called support

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RELEVANCY SCORE 78.4

I need someone to offer phone support for a web hosting company. I will provide the knowledge base and more specifics for the selected individual(s). You simply need to take support, customer service and sales calls and provide an effective answer for the customer. Thanks.
 

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RELEVANCY SCORE 77.2

What do I use to remove mall where from my Windows 8 PC. ?
 

A:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

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RELEVANCY SCORE 77.2

I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

A:Tech Support Guy!!

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RELEVANCY SCORE 77.2

So, like most people should, I use an ad blocker. Also, like most people should, sites that you enjoy or visit a lot, you should contribute to them. This can be easily done by turning off your ad blocker for that one particular site. I did that for Tech Support Guy and the ads were still blocked.

I'm using Firefox and I started disabling some of the privacy features that I use. I disabled Tracking Protection and the ads appeared. Great.. or so I thought. There isn't anyway to disable tracking protection on a particular site. Technically, you can, but it's session based. After I close FF and start it back up, it doesn't keep my individual preference for TSG.

I wasn't sure if FF by default enabled Tracking Protection or not. I mean, if it is enabled by default, then EVERY guest user that visits TSG on FF is not seeing ads, meaning TSG is missing out on a lot of profits.

So on another computer, I completely removed FF and downloaded a fresh, uncustomized copy. Tracking Protection is enabled by default, but oddly, I now saw ads on TSG. Back to the drawing board.

I started customizing this fresh install of FF and after enabling Never Remember History, I no longer had ads. So it appears that this isn't one feature of FF blocking ads on TSG, but 2. If I disable one of the features (doesn't matter which), ads appear. It's only when BOTH features are enabled that ads disappear.

So my question is how can I allow only ads on TSG without havin... Read more

A:Ads on Tech Support Guy

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RELEVANCY SCORE 77.2

Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

A:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

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