Over 1 million tech questions and answers.

Black Screen of Death

Q: Black Screen of Death

Ive had my Hp laptop for a good while now and never have i had any problems until yesterday, when I closed my laptop without shutting down (ive done this many times before) putting it into hibernate mode. Today I opened it back up and the screen is total black. All the lights on the keyboard work and the fan seems to be running fine. Ive watched many yotube videos on how to resolved it and followed the tips given such as, linking my laptop to a tv, taking out the battery and just using the charger, I even try switching out the ram. Not sure what to do now any ideas please

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Black Screen of Death

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 66.4

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

Read other 15 answers
RELEVANCY SCORE 66

In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?

A:Stuck on black screen of death, after blue screen of death

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.

Read other 9 answers
RELEVANCY SCORE 66

I just got the new HP Envy a few days ago, and regularly every 30 minutes or every few hours I am getting a black or white screen of death. Leaving the computer on does nothing; though stopping it and restarting has always worked thus far. It is not overheating.

Read other answers
RELEVANCY SCORE 64.8

Hi been tying to solve BlackSOD for awhile now, can be very in frequent problem , then at other times, I will get a lots of Blacksod all at once.
PC will fail most of the day for days on end. Then Balcksod stops for while , like right NOW. Today PC booted no problems able to post.
Last night PC would not work at all, for hours. PC was going into a BlackSOD , when staring Windows. or soon after desktop appears.

Here are my specs: All compents where bought in 2011 at PC D.I.Y , store PC D.I.Y then built the PC. , not me :)

OS: win 7 64 bit Home premium , purchased at PC D.I.Y install by PC D.I.Y on the 17/01/2011 or thereabouts, ( reading off invoice).

AGE OF SYSTEM HARDWARE: All components where new when built on the 17/1/2011, or thereabouts.

AGE of OS: OS has not been re-installed since it was first installed, but have re-installed from a backup 12/12/2012 approx. ONCE, to try and stop BlackSOD. which started sometime in FEB/March 2013.

CPU: Intel 17650/3.00Hz/4.8GTs QPI/8M CACHE/LGA1366

GPU: ATI 6950 using ATI 12.10 version using older driver as 13.1 driver Blacksod still happened.

Motherboard: ASUS Sabertooth-X58 LGA1366,6DDR3,SATA3,UBS3,RAID,RMGS-6GBRM

PSU: PWCO-HX-750 , Corsair HX-750 ATX Modular PSU 140mmFAn 80Plus sliver

CASE: Antec 900 Two Black ATX Tower Case, lots of fans

System manufacturer: ?
Exact mode number: ?

A:Black Screen of Death or Black Gaming Screen of Death

Hello,

How are the temps and voltage readings? If the PC is currently overclocked please reset back to defaults for testing purposes

Boot into the BIOS and post the temp and voltage readings. Usually Under Hardware Monitor,PC Health Status, or similar.

Once you have this info Install HWMonitor and take a screenshot of the program at idle and under load.

There could be a possible problem with the processor that could be caused by heat or voltage, or a bad CPU.

Download and install Prime95 (if you don't already have it installed) and perform the test
-Open Prime95 and choose Just stress testing
-Run each test (Small FFTs, In-place large FFTs, and Blend) for a few hours each to see if there are any errors produced or critical temps reached.

Code:
===============================================================================
Common Platform Error Record @ fffffa8008925038
-------------------------------------------------------------------------------
Record Id : 01ce475c64645785
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/2/2013 17:42:27 (UTC)
Flags : 0x00000002 PreviousError

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa80089250b8
Section @ fffffa80089251... Read more

Read other 7 answers
RELEVANCY SCORE 64.8

Hi
My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation... Read more

A:Black Screen of Death or Black Gaming Screen of Death

First things first update your BIOS it is very old:


Code:
BIOS Version: American Megatrends Inc. 1304 , 2/08/2011
Next uninstall the following it is likely doing more harm than good:


Code:
Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash
Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net





Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit


Also report the temperatures of your GPU at idle, and when it maxes out during the stress test
Next run prime95 this will stress test your ram/CPU:
http://www.mersenne.org/freesoft/





Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTe... Read more

Read other 9 answers
RELEVANCY SCORE 63.2

i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help

A:Black Screen of Death true black no keys work at all!!!HELP

Do you see the bios splash screen?
Did you ever enter BIOS before, so you know how to do it?
Do you see the win7 animated welcome screen (prior to logon)?
------
cd repair disc .... you mean this? System Repair Disc - Create

Read other 4 answers
RELEVANCY SCORE 63.2

Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Unmountable_Boot_Volume
Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.

Thanks in... Read more

A:Black Screen of Death/Blue Screen of Death

Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Read other 2 answers
RELEVANCY SCORE 60

Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

Read other 7 answers
RELEVANCY SCORE 60

Hello.

Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.
 

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;307545

Forum example of a successful recovery here:

http://forums.techguy.org/showthread.php?s=&threadid=195985
 

Read other 3 answers
RELEVANCY SCORE 60

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

Read other 8 answers
RELEVANCY SCORE 59.2

I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!
 

A:blue screen of death,black screen,freezing...

Read other 6 answers
RELEVANCY SCORE 59.2

While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,
Amplitude

A:Black Screen of Death during boot, before login screen

hi,

Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this http://www.everything-microsoft.com/2009/12/01/windows-7-bsod-black-screen-of-death-freeze-and-potential-fix/

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

Read other 4 answers
RELEVANCY SCORE 59.2

Problem:
1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

Facts:
1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

A:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

Read other 1 answers
RELEVANCY SCORE 59.2

Hello

I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.

A:Windows 7 Black Screen then Blue Screen of Death

The SFC.exe did not work either.

Read other 4 answers
RELEVANCY SCORE 59.2

So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled
 

A:Blue screen of death, Freezing, and black screen

Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.
 

Read other 2 answers
RELEVANCY SCORE 59.2

I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

Thanks for the time, if more info is needed I willl gather it and post it

A:How do I fix windows blue screen of death and black screen

Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-

Read other 19 answers
RELEVANCY SCORE 58.8

Hi everyone.

i think i have probably made a noob mistake somewhere along the line but i am now very worried about what i might have done to my PC.

I bought a second hand cpu off ebay and the seller had 100% rating so i wasnt worried untill i received the cpu. i opened the parcel to find the chip loose in an envelope with just the plastic casing. no bubblewrap or any protection around it. i cant think of the beating it must have taken in the mail. then i see 2pins in the corner were slightly bent, so i get out the magnifying glass and a tiny pair of pliers and i bend them straight and it slips nicely into place and i lock it down, apply thermal paste and afix a new HSF unit i bought to match the jump in temp of the newer CPU. i boot her up to see nothing but a black screen.

NOW im seriously worried. i do a bit of googling and find i should reset my CMOS. i do that, remove the battery, take out all but one stick of RAM, hold PAGE UP during boot, i tried everything to get into BIOS at least !!! to no avail

so now im sorely disappointed i think i may aswell put my old CPU back in. I do so, reapply thermal paste but put the new HSF unit on, thinking ' at least i have a better HSF now'.
You guessed it !! my old CPU won't boot either now !! so i reset the CMOS again and take out the battery but it's just not happening everything i try is in vain and i am scared i have lost my 'other girlfriend' I am hoping this problem doesnt have any affect on... Read more

A:black screen of death

if anyone comes across this. do not worry i have pretty much assumed that i fried my motherboard. i am buying a new setup
 

Read other 1 answers
RELEVANCY SCORE 58.8

Afraid my laptop may have crapped out. I installed the iCloud control panel for Windows and got a restart prompt. It has happened several times where the screen stayed black after a reboot or coming back from suspend, but it always worked again after a hard restart. Not this time...
Windows won't boot to the login screen regularly OR in Safe Mode. It just stays on a black screen with the mouse pointer. I don't have any boot disks to try either but might be able to make one at work with a little direction. I'm generally fairly savvy but not so much with new OS/BIOS stuff. Chk Dsk actually ran once and found no problems. A few other Windows utilities from the F8 menu also found no issues. Windows Memory Diagnostic Tool is running now - no problems yet.
I was thinking it might be the graphics card (comp has an onboard Intel GPU plus a discrete Radeon card, which had been turned on 24/7/365) but can't find a way to enable/disable them in the BIOS to test. Trying to boot with low resolution or last good config don't work either.
Random note: there were a couple profile IDs that I didn't recognize when I logged in to the F8 menu. Not sure if they might be default ones (ASPNET and HomeGroupUser$)?
Anyone have any ideas? I have a bunch of files I would really like to avoid losing...

A:Black Screen of Death

You can try to retrieve your valued data files by several methods.
 
The simplest (IMO) is to remove the hard drive and connect it as a secondary drive to a working system...then move the files to either hard drive, USB, or other storage.
 
Louis

Read other 3 answers
RELEVANCY SCORE 58.8

So the other day (yesterday) I was using my computer as I do almost everyday and was playing the game WorldofWarcraft then my comp froze, nothing worked, no mouse pointer or anything.

I had to do the Hold Power button for 6 seconds to turn off method., Restarted it, then it opened fine. Then I opened WoW and got (don't remember exactly what it said to my annoyance) a error message I think saying it couldn't find the video drivers or something.

So I restarted it again, and then opened WoW, and got a black page with mainly green and blue Vertical lines on it and again at that page, the system froze up.

F**k I said to myself, not good, so 1 more time I turned it off and restarted it, only to find out that Nothing would appear on my monitor, Not only would nothing appear but as its a newish flat screen, it showed me the Message "Searching for Signal" aka no signal, as if it wasn't plugged in (yes I checked, its plugged in).

I wasnt 100% sure where to post this but figured this is a good place to start.

If anyone has any ideas what this could be PLEASE post a tell as im poor and cant afford to buy a new computer.

Specs
Pentium 41.5Ghz
1x 512 Kingston SDRam, 1x (xyz brand) 256Mb SDRam
ATI Raedon 9250 128Mb Video Card
1x 80gig 7200 HD
1x 60gig 7200 HD

(dont know Mobo specs and if ya need any other info Pls just ask and ill try to find it out)

I usually Post on Geeknewz.com but for whatever reason, in the past several months very few people check it... Read more

A:Black screen of Death

well, im going the cheaper route and going to replace my video card, the one Im gettng is a PCI-E card, Im not sure this is the correct one, does anyone know how one checks whether or not this is the correct one,

the new one will be a ATI X1650, and my old, now kapoot one is a ATI Raedon 9250.

Thanks
 

Read other 2 answers
RELEVANCY SCORE 58.8

Hello, was wondering if I could get some help as I am at the end of my knowledge database. I'm running windows 7 pro, pretty suse my husband clicred something he wasn't supposed to and now comp won't boot. Get a black screen with a movable mouse cursor. No safe mode, no task manager, I've tried running start up repair bother from f8 and windown disk and it says it cannot auto repair. Sys restore says no restore points even though I know there are some. Tried sfc /scannow /offbootdir=c:\ /offwindir=c:windows says it found corruption but couldn't fix it. Do not want to do a wipe as I have pictures and such that are irreplaceable. Any help is greatly appreciated.

A:black screen of death

For the SFC scan you ran, did you try /offbootdir=*which ever drive letter is system reserved*? To find this out, open command prompt when you are start up repair or boot from a windows CD, and type diskpart. This will load Disk Management. Then type list volume. It will give you a list of all drives and drive letters. If you boot from a CD you can try doing the drive letter for the CD Rom and see if it can do an SFC scan from the CD. Worth a shot, and a method that has worked for me on occasion.

Read other 8 answers
RELEVANCY SCORE 58.8

Just quickly typing this in safe mode. I updated my malwarebytes and I was told to restart pc (because it had found 18 pup's) which I did. Now after the wellcome screen it fades to black so only the white cursor is seen. This is a real pain and I don't know if the driver has gone again. My next reply will be on my tablet, can anyone offer any suggesstions on what do to please? Am running windows 7.

A:Black screen of death

Hi,
If available, I'd start with the install disk and do a startup repair. The next step will depend on the results of this first step
Keep us posted

Read other 5 answers
RELEVANCY SCORE 58.8

Hey all,

Just a while ago i used windows update feature of windows 7 to download those important/recommended updates which were for my newly installed office 2007. The downloads finished and installed normally but it won't boot pass the windows logo after the restart to finish the updates. There is just a black screen with a underscore flashing. How do i fix this guys?
 

A:I think i just got the Black Screen of Death

Boot from the W7 DVD and do a system restore.

Method 2

http://www.sevenforums.com/tutorials/668-system-recovery-options.html
.
 

Read other 3 answers
RELEVANCY SCORE 58.8

Can someone help me with the steps to alliviate this black screen thanks.
 

A:black screen of death in 8.1

Read other 11 answers
RELEVANCY SCORE 58.8

1st time here so please bare with me
Upon start up recently my computer (Window 8 Asus NoteBook Model: S551L)
-the desktop is black

(No Icons, no task bar and nothing at the side *Only mouse is available*)
For now what im doing to overcome this is open Task manager, end task for the window explorer and then click new task explorer.exe and then my desktop, task bar and everything will show up again. (This is ok but its pretty annoying to have to keep doing it again every time i turn on my computer. so is there a way i can make them standard again like i turn on my com and the desktop and all just show up normally.)

Is there any easy way to like reset this without losing all my files.

Prior to all of that, the 1st few signs of my computer having some issues is that whenever I would login, there would be a light blue covering over my whole computer screen (All features worked fined except that it required some loading before any of the things I clicked opened which only after awhile, the blue screen would lift and then computer speed were back to normal.)

Extra info would be i've asked answer.microsoft
Did a Clean Boot, SFC scan details of the SFCdetail.txt

2015-01-25 21:49:58, Info CSI 00000509 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate&qu... Read more

A:Black Screen of Death

Read other 6 answers
RELEVANCY SCORE 58.8

I've got this Systemax computer that was handed down to me... It's doesn't boot up, but it tries. When I hit the power button, the fans go, but nothing on the screen at all.

Anyone have any ideas where to start diagnosing the problem?

Thanks,
Mike
 

A:Black Screen of Death?

Read other 7 answers
RELEVANCY SCORE 58.8

Hi, I have a Dell Inspiron 17R. The problem started when my daughter was using it to watch Netflix. The movie froze and so did my laptop. She held the start button down until the computer shut off. When she tried to restart it we got an error message. So went into shift + F8 and did a diagnostic but it came back with no errors. So then I told it to do a fresh install (thinking if any drivers had been corrupted, it would replace them with good ones). It did its thing, and all seemed well. Gave it back to her, she went back to Netflix and locked it up again.. and yes, she hard crashed it with the on button again. Now the screen will not light up unless you keep trying over and over, and even then it only stays lit for a few minutes. I did manage to get it work long enough to see the error code Oxc0000001 (graphics error). I do not have a recovery disc for this (thank you son), and even if I did, I cannot get it to go into bios (either F2 or F12) so cannot make it read from the dvd drive or the usb. I have read a lot of forums and took the laptop apart and removed the cmos battery (left it out for over 15 minutes), when I got it all back together, it still would not let me go into the bios. So, any help would be greatly appreciated.
 

Read other answers
RELEVANCY SCORE 58.8

Hi, bare with me here as I try to explain this as clearly as possible. So yesterday I tried to boot my laptop only to get a black screen, no bios/post, nothing. Power lights come on, fans spin, but that's it.I had tested it down to the point where I was pretty sure it was a GPU/Motherboard issue. It has always run pretty hot so my plan was to do a GPU reflow.However this took a strange turn this morning. After leaving it sitting for 12 hours I tried to boot it up and surprise, it went into post. After that it went to a windows update screen, went to updating 100%, then I got a blue screen of death with the error code "worker thread returned at bad irql" then it restarted. After that straight back to black screen of death and can't get it to post again.This has really confused me as I was sure it was a mobo/gpu issue until this and was all set to perform a reflow today. Now, not so sure what to do.If anyone has some helpful insight into my issue I would very much appreciate it.Ryan.

A:Black Screen of Death

Did you try safe mode?

Read other 14 answers
RELEVANCY SCORE 58.8

I just tried to install a biochemistry tutorial and netter antomy atlas to my pc. Once i peformed the restart I get a promp that says lsass.exe entry point not found. The procedure entry point _resetstkoflw could not be found in the dynamic libary msvcrt.dll. The the same this pops up again only under system.exe. I know that when i tried to install the programs they replaced my msvcrt.dll. After i push ok I get a blank screenand a cursor that is all. The same thing happens in safe mode. Now I just need to replace it with the original one. However I don't have a recover disk to do this. So is there any other way to fix my problem? Is there a way i couls replace it via a flash drive? Thanks guys.

Read other answers
RELEVANCY SCORE 58.8

This is not on my pc directly but it is on my uncle's laptop. He starts the computer and windows loads but right as soon as the window loading screen goes away the screen is all black its as if there is no video card enabled. we have also tried plugging in his monitor from his desktop since he has a laptop connector that allows you to hook a monitor up and display whatever is on the labtop. You can't navigate anything or anything liek that. Any Suggestions?
 

A:Black Screen Of Death!

Read other 16 answers
RELEVANCY SCORE 58.8

I went to turn on my laptop this morning to print out my project before class started. Unfortunately for me, i recieved the black screen of death. This means that i got a black screen with a little white cursor in the upper left blinking. I waited and waited thinking that maybe the operating system would loan eventually; that was not the case. I restarted it and once again i got nothing. Is this a serious problem? and if so how can i fix it?
 

A:Black Screen of Death!

Welcome to TSG....

Do you have the recovery or restore software for this computer?

Also some system specs along with make, model, OS, and service packs installed would be good.
 

Read other 3 answers
RELEVANCY SCORE 58.8

hello,

new to here, ok sorry for the confusion i had good old internet explorer just close every window on me while writing this problem. so i am trying to install windows 7, everything goes fine...i get to the last check mark and it is completing installation, then my screen goes black. Just BLACK. it's the computer problem of my life, i can't even begin to know what the real problem is. windows support says it's probably a hardware device.

i am unfortunately running vista right now, and i have ran Ubuntu on this desktop without any problems. it is a custom build, so i know enought to put it together, just not enough to know the fine details of the drivers world. so i am stumped. i have let the Black screen sit for hours and nothing happend (to make sure it was or was not installing) i have to reset, if i do and let it boot normally, i get a windows logo and then black screen again. if i go into safe mode, it will tell me windows cannot complete installation and needs restart, thus looping over and over. i am going to try using another copy of win 7 to see if my disc is corrupted, otherwise i really have no idea. any help would be great.

oh and my specs are
intel core duo wolfdale 3.0 ghz
8 gigs DDR2 ram (4 currently as i was told to take some out might help)
(2)GIGABYTE 9800GTX+ graphics SLI(i have used drivers from CD and from internet no joy)
WD 500 GB hard drive
EVGA 750i SLI Mobo

A:Win 7 64 bit Black screen of death?

I have no idea whether or not your problem is similar, but someone on the forums recently solved a black screen problem of their own:

http://www.sevenforums.com/crashes-d...ws-screen.html

Read other 6 answers
RELEVANCY SCORE 58.8

Im having trouble with this computer, pretty much at every step, it went from a simple upgrade of the motherboard and processor to upgrading processor, mb, memory, and case. Heres some details, i purchased a mb, cpu and memory of ebay off ebay, it guarenteed the mb worked fine...it got here and the processor was shot, it still booted but once windows started loading, it froze, then i checked bios and it was running at 186 degrees...so i tossed the processor and the fan. I got a upgrade of the processor from AMD XP 1600+ to 2100+ and a new fan. Put it in and black screen of death (nothing at all). I removed the SCSI cables and removed the memory to see if i got any beeping from the internal speaker but nothing at all...the motherboard doesnt have on board video, so im using a AGP expansion card for that...any suggestions?

Ive also took out the new processor and put the old one back in and i still get nothing. I also realized that BIOS needed to be flashed to use the new processor, but i havent done that yet...
 

Read other answers
RELEVANCY SCORE 58.8

I encountered this problem yesterday. Everytime I reboot my computer using the Start menu, nothing loads, and all I see is a blank, black screen and my cursor. Switching it off manually works fine though.


I recently deleted a few files to clear up disk space because I kept getting those annoying notifications, could this be the problem?

A:The BLACK screen of death?

Hi CheezNapkin and welcome to TSF

Apart of our troubleshooting process needs us to boot your computer into Safe Mode to test things. I would like you to start up your computer and when it gets past the BIOS Splash Screen (first load up screen) I would like you to keep tapping the F8 key.

When you get to the Advanced Boot Up Options page I would like you to use the arrow keys to navigate to Safe Mode. Hit enter on Safe Mode and choose the Operating System that has the issue. Log onto your computer as you would normally and post back whether the computer booted up correctly.

Read other 3 answers
RELEVANCY SCORE 58.8

Hello,

Last Saturday, my wife turns on the computer and says that when she tried to log in, it would just display a plain black screen.

As I investigated, sure enough, when I log in, I only get a black screen. I can move the mouse freely, but nothing is visible. I have tried the following:
The Prevx fixshell.exe program
Ran malware bytes antimalware in safe mode
CTRL+ALT+Delete & Ran new task: "explorer.exe" and I also tried "C:\Windows\explorer.exe"
I also tried copying a new 'explorer.exe' file from a fresh install of my exact OS from my laptop.
I verified my registry at HKEY_Local_Machine\Software\Microsot\Windows NT\Current Version\Winlogon to make sure 'shell = explorer.exe', but still nothing.

Nothing seems to be working. I can boot into Safe Mode just fine and see everything. But I can't boot into my computer/user normal anymore. I really can't do an OS reinstall right now. Please help!

A:Black Screen of Death - Tried Everything, what now?

Do the following steps in safe mode.Click Start Menu
Right click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Display adapters
Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
Put a tick to delete driver software for the device and click OK
Restart Windows in normal mode

If you continue to have the same problem or other problems, let us know.

Read other 9 answers
RELEVANCY SCORE 58.8

hello, i recently installled windows 7 64bit pro,it has been working fine till today when i unistalled some sound codecs ,so i restarted the pc but when it gets past the windows symbol it just goes black with the mouse pointer?,i cant get into task manager either,so no mater what i press on the keyboard nothing happens(the keyboard is working thou ie press the cap locks on or of and the light goes on or off,so i turned the pc off and restarted pressing f8 ,went to safe mode but it does the same thing loads the drivers then just goes to a black screen with the mouse pointer?,so then tried the repair but it came back with nothing wrong?,then tried system restore but when it is just starting to do it it comes up with rstrui.exe application failed the instruction at 0xfbb0584d reference memory at 0x00000008 the memory could not be read? is there anything i can do or is it a clean install
thanks in advance mark.

A:black screen of death help please

I have the exact same thing going on right now. Did you ever find a resolution, short of a complete rebuild, to your BSOD.

Read other 3 answers
RELEVANCY SCORE 58.8

HI,and hope all is well with the members....i turned my laptop on and received this message...
windows could not start because of the following file is missing or corrupt:

\windows\system32\config\system.....

I am trying not to loose my files, when doing this but if i have to, so be it...

i also put the original cd in to reinstall, and repair, and both would not install...pleaseeeeeeee if there is anyone that
can get my pc back up and running ...my family and myself would gratefully appreciate it..thank you and GOD BLESS YOU!!!

Also i am willing to give my phone number if it would be easier....

A:BLACK SCREEN OF DEATH

Do you have your Data backed up?

Read other 5 answers
RELEVANCY SCORE 58.8

Hello,

I am having terrible problems with what seems to be only occuring in my Incredimail program. Every time I open an email/click a link/edit settings...etc., my pc reboots itself. I am using Windows XP Home as my OS. Here is my HJ log just in case it's not just Incredimail. I have totally uninstalled and then reinstalled Incredimail and it is still occuring:

Logfile of HijackThis v1.99.1
Scan saved at 9:37:41 PM, on 6/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\MultiAppNT.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\AOL\1133319488\ee\AOLSoftware.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\progra~1\yahoo!\YCentral\YahooCentral.exe
C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Muiltme... Read more

A:Black Screen Of Death

Read other 14 answers
RELEVANCY SCORE 58.8

Sorry about the title, just saw alot of BSOD threads, and I guess it was just my attempt at a bad pun.

Anyways, jokes aside, the problem is pretty serious; I'll try to explain it to the best of my abilities, although it's a pretty weird one:

It all started yesterday, while I was watching some videos on my computer when I started to feel a little sleepy. Deciding I was too sleepy to concentrate, I decided to put the computer in sleep-mode so I could pick up where I left off, before going to sleep myself. 6.5 hours later I woke up, and tried to turn it on by pressing a key on my keyboard... no response
tried shaking and clicking my mouse... no response
checked the VGA and tried again... no response
power button... no response.
So I gave up and hard reset the computer, but when I tried to turn it on again (now here is the weird part) it would turn on... put it wouldn't do anything. The fans, the lights, cd-drive, graphics card-fan... all worked (or were at least getting electricity) yet no bios or loading screen or anything for that matter.

Long story short... I've tried pretty much everything, and I know that's a cliched statement-- but I've literally disassembled everything till it was just the Motherboard, Graphics card, and PSU. And I've tried hooking it up to a different monitor, and I'm sure it's not the monitors since both work when hooked up to a different computer. I've even tried reseting the BIOS manually; no avail.

Looking through the net, there aren't many... Read more

A:BLACK screen of death!!!

If you can't see the POST, it's probably a hardware problem.
Check the coolers (both CPU and video) to see if they are adequately powered, that their fans are working, and that there's nothing clogging the coolers.

The most likely component causing this type of problem is the video card - so try another video card. DON'T buy one unless you can return it for a full refund. We're just throwing parts at the problem until we can figure out what it is.

Read other 6 answers
RELEVANCY SCORE 58.8

What's Up,

I was doing some homework on my desktop when all of a sudden the screen went black. I tried holding the power button down to see if that would shut it down but it didn't work. I unplugged it from the wall for 5mins and that didn't work either. The system is only 1 year and 1/2 old. I called and talked with the geek squad and they are wanting to charge me $100 just to look at it. A buddy of mine told me that my video card may need replacing. I have a Gateway GT4010; 1G RAM. Hawaii is very expensive, Help?
 

A:Black Screen Of Death

Read other 10 answers
RELEVANCY SCORE 58.8

Hi,

I've been fighting over 2 weeks now with this problem and after hours and hours of struggle I decided to look for a help.
I will be detail as possible and hope there is someone who can help me through this to fix the problem I have.

First here are my specs:
Intel i7 M620 2.67GHz
4.00GB RAM
Windows 7 Ultimate 64bit
GeForce GT 330M (1440x900)

My problem is rather deadly and I have no idea where it's coming form.
I'm getting a random black screen of death where the screen goes black and the computer completely freezes. I know the computer has frozen because my friends on messengers like MSN or on Steam client displays me as offline.

It's not frequent, but it seems it appears randomly WHILE I'm using Photoshop CS4 or RIGHT AFTER my video player, KMPlayer, plays a video file (The video shows for a second and my computer goes into the black screen of death).
Since it's quite random and it doesn't happen for the most of the time, so I cannot reproduce them to try new things such as playing a song to see if it stops immediately.

However, I realized a similar issue occurs when I try to play a few PC games.
I own about 350 Steam games, and I've tried about 200 games and here are the few games that suffers from the similar issue:

Audiosurf - ONLY HAPPENS on pro modes. When the level loads and the camera view moves to the player, there is a shutdown blink and the computer stops. No sound.

Worms Reloaded - HAPPENS ON RANDOM. Black Screen of Death.

Alien Breed 2 - ALWAYS HAPPEN... Read more

A:Black Screen of Death

No one knows?

Read other 1 answers
RELEVANCY SCORE 58.8

Upon the completion of the filling of my 500GB my system ceased to boot. The exact verbiage IS: "internal hard disk drive not found. to resolve this issue, try to reseat the drive. No bootable devices --strike f1 to boot, f2 for setup utility, f5 to run on board diag..." The system is an Inspiron 1720 Dell. Any other specs may be requested. Thank you for your help.

A:Black Screen of Death???

This worked for one person........ BOOT BCD Error 0xc00014c | Windows Secrets Lounge

Read other 3 answers
RELEVANCY SCORE 58.8

Hi after my computer boots it gets stuck on a black screen with a mouse cursor in the middle. I have been researching and reading for a solution but have not found one that works for me. I can't boot into safe mode or even safe mode with command prompt so i cant do any registry fixes which some people suggest. Iv also tried last known good configuration but that didnt work either. ctrl + alt + delete doesn't work either. iv tried doing a clean install and using the windows diagnostics and recovery toolset version 6. but they havnt worked either after the loading files bar the KSOD comes back again, it is like the computer cannot read the discs or it wont boot from them. Please does anyone have any solutions that i may try? Thank you very much for your help in advance.

A:Black screen of death

If your motherboard has integrated graphics, enable them in BIOS. Also check if the gpu is properly positioned. If not, buy a cheap 9400GT and exchange it for the card you currently have to test out the motherboard.

Read other 4 answers
RELEVANCY SCORE 58.8

HI,

I am getting frequents black screen of deaths.

Very few times, what I see is Black screen while working on After effects or browsing internet or watching movies, today I got 2 black screen while playing multilayer MW3 and even on Batman.

What it does?
The screen goes black and CPU is running. Keyboard lights goes off.
1 in 10 times I see that whole system gets restarted again.

Graphic driver is latest updated.
CPU temp are 30-34 C idle and 45 C while playing games
Mobo temps around 38 C normal, 50 while playing games.
RAM are okay in MemTest.

I recently tested my system with Performance test with all test and it shows result as 2022.4
http://s29.postimg.org/icsp0avav/Untitled.png


What can be the issue of black screens?

I checked my CPU it has black lines.. See images.
I tried to rub it with cloth and it was getting off, is that dust? Will that effect? If yes, then how can I clean it in a better way? Is this CPU is issue?

http://s28.postimg.org/74qwvz9h9/DSC_0003.jpg
http://s28.postimg.org/eainyfikd/DSC_0007.jpg


My system specs:
Mobo: ASUS M4A88T-M
CPU: AMD Phenom II X6 1090T BE
CPU Cooler: CM Hyper 212 EVO
GPU: EVGA GeForce GTX 560 Ti DS Superclocked
PSU: Seasonic Gold X 650W
2 HDD
12gigs RAM

Dump files:
http://1drv.ms/1nL0qVj

A:Black screen of death :( Help!

This could be caused by a power related problem.

This could be the power supply - power levels dropping below the minimum requirement.
Do you have a multimeter you can use?

This could be a motherboard problem - one part of the Power Logic Circuit that is malfunctioning.
Check all you cables from power supply to motherboard for positive connection.
A test: unplug the lead from your computer case power switch and reset switch from the motherboard and run it without those for a while. You can start the PC by briefly touching the 2 leads on the power switch pins with a screwdriver.

This could be a problem with a failing component - causing a short circuit that resets the system.
The most likely suspect is the video card, only because the symptoms happen during video tasks.
The quickest and easiest way to diagnose or eliminate the graphics card from the equation is to borrow a known good card and test the system with that.
But it could be any other attached component too.

The black marks on the processor pins looks like corrosion, but that could be normal, especially on an older motherboard. The key is if the pins are relatively smooth it is OK, but if the corrosion creates a raised surface, or can flake off, then it can become a problem.

As always, the more information you can give on what the system is doing when these problems happen the better we can understand what is happening. And telling us the results of the tests above can help narrow down the possible causes.

Read other 9 answers
RELEVANCY SCORE 58.8

Something got deleted from the registry that shouldn't have and now I have a black screen of death. I downloaded a few cleaners for spyware and they messed my computer up more even after uninstalling. It was slow and just too much crap but no viruses...so I thought I'd use a registery cleaner to get rid of what was left. I planned on just formatting my harddrive soon but of course didn't get a chance to backup my files first.
First, I coudln't get past the Windows Log in screen which was in Japanese or something. I could tell because where my user photo should've been was a box with some icon. I clicked it thinking I could at least restart. Wrong. My settings were somehow still intact though, it woud shut off after 10 minutes.
That turned into pic below.
After that, I plugged my my bootable USB, flash drive in, restarted and hae a black screen of death. No lights, no noise, nothing. I unplugged my flash drive and still stuck on a black screen of death and now I can't restart it or anything. There is only one light lit up..a lightbulb..whatever that means but I can't shut it off, I can't do anything. The battery is built-in so I can't do anything about that either. Am I screwed?
Link to exact laptop I have
http://www.amazon.com/Asus-Q502LA-BBI5T12-15-6-Inch-Touch-Screen-Laptop/dp/B00LU42R3I
Asus, Windows 8, i5, 8gb
 
 

A:Black screen of death.

OK, the first thing to check is to see if your data is still on the system.
To do this you'll need a flash drive with a portable (Live) operating system on it that will allow to boot with UEFI support
You'll also probably need an external USB drive to save all your data on.
 
1)  To shut down the computer, press and hold the button that turns it on.  It may take 30 seconds or more, so be patient
2)  I'd suggest this portable/live operating system drive from it's description (I haven't used it myself as I have proprietary tools at work that I use):  http://www.boot-disk.com/
 
Boot to the flash drive by rapidly tapping the F8 key (or it can be the Esc key) - or you can use this to set the drive as the first boot option:  http://www.asus.com/support/faq/1008277
The locate and copy the data that you want to save to the external drive (most likely this will be the Users folder on the system's hard drive - that's where most of your personal data is stored).
 
Also, do you have installation media or a Startup Repair drive?  If not, I'd suggest contacting Asus for recovery media as it may be necessary:  http://www.carrona.org/recdisc.html#asus (link is for US users - others will have to contact the local support center for their manufacturer)

Read other 1 answers
RELEVANCY SCORE 58.8

First of all, I hope this is the correct section to put this in. For the past 4 days, I have been trying to fix my computer but I am stumped. My computer is running Windows 7 Professical 32 bit. On Sunday night, I turn on my computer. It starts up like normal, until screen where it asks if I want to boot into Startup Repair (Recommended) or Start Windows Normally. I think nothing of it and just start it normally. After I select that, it reboots and goes back to that boot screen. Naturally, I just let it run Startup Repair. I let it run overnight and in the morning I find my computer with a black screen and movable cursor. I didn't think much of it, so I rebooted and the black screen persists. I look up possible solutions for this (I later found out this problem is called the a Black Screen of Death or KSOD) but have failed to discover a solution.

The following are all the solutions I have attempted:
CTRL+ALT+DEL = nothing
CTRL+SHIFT+ESC = nothing
SHIFT = nothing
Above key combinations with all safe modes = nothing
Safe Mode = black screen with cursor
Safe Mode w/ Networking = black screen with cursor
Safe Mode w/ Command Prompt = black screen with cursor
Last Known Good Configuration = black screen with cursor
Low resolution boot = black screen with larger cursor
Startup Repair = Could not fix problem automatically
System Restore = Could not find restore point
System Image Recover = Could not find image
Windows Memory Disgnostics = nothing
SRC Scan = Unable to scan and says... Read more

A:Black Screen of Death

Some more trouble shooting here: How to Fix a PC Which Won't Boot: 7 steps - wikiHow

Read other 6 answers