Ive had my Hp laptop for a good while now and never have i had any problems until yesterday, when I closed my laptop without shutting down (ive done this many times before) putting it into hibernate mode. Today I opened it back up and the screen is total black. All the lights on the keyboard work and the fan seems to be running fine. Ive watched many yotube videos on how to resolved it and followed the tips given such as, linking my laptop to a tv, taking out the battery and just using the charger, I even try switching out the ram. Not sure what to do now any ideas pleaseRead other answers
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-
What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.
I CANNOT seem to do anything else.
However, there are workarounds to accessing the hard drive:
I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.
What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.
I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.
I'm sure this is just a simple software issue real... Read more
I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.
Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.
I just got the new HP Envy a few days ago, and regularly every 30 minutes or every few hours I am getting a black or white screen of death. Leaving the computer on does nothing; though stopping it and restarting has always worked thus far. It is not overheating.Read other answers
In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*
Can anyone help?? Please?
this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.Read other 9 answers
My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation... Read more
First things first update your BIOS it is very old:
BIOS Version: American Megatrends Inc. 1304 , 2/08/2011
Next uninstall the following it is likely doing more harm than good:
Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash
Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Also report the temperatures of your GPU at idle, and when it maxes out during the stress test
Next run prime95 this will stress test your ram/CPU:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTe... Read more
Hi been tying to solve BlackSOD for awhile now, can be very in frequent problem , then at other times, I will get a lots of Blacksod all at once.
PC will fail most of the day for days on end. Then Balcksod stops for while , like right NOW. Today PC booted no problems able to post.
Last night PC would not work at all, for hours. PC was going into a BlackSOD , when staring Windows. or soon after desktop appears.
Here are my specs: All compents where bought in 2011 at PC D.I.Y , store PC D.I.Y then built the PC. , not me :)
OS: win 7 64 bit Home premium , purchased at PC D.I.Y install by PC D.I.Y on the 17/01/2011 or thereabouts, ( reading off invoice).
AGE OF SYSTEM HARDWARE: All components where new when built on the 17/1/2011, or thereabouts.
AGE of OS: OS has not been re-installed since it was first installed, but have re-installed from a backup 12/12/2012 approx. ONCE, to try and stop BlackSOD. which started sometime in FEB/March 2013.
CPU: Intel 17650/3.00Hz/4.8GTs QPI/8M CACHE/LGA1366
GPU: ATI 6950 using ATI 12.10 version using older driver as 13.1 driver Blacksod still happened.
Motherboard: ASUS Sabertooth-X58 LGA1366,6DDR3,SATA3,UBS3,RAID,RMGS-6GBRM
PSU: PWCO-HX-750 , Corsair HX-750 ATX Modular PSU 140mmFAn 80Plus sliver
CASE: Antec 900 Two Black ATX Tower Case, lots of fans
System manufacturer: ?
Exact mode number: ?
How are the temps and voltage readings? If the PC is currently overclocked please reset back to defaults for testing purposes
Boot into the BIOS and post the temp and voltage readings. Usually Under Hardware Monitor,PC Health Status, or similar.
Once you have this info Install HWMonitor and take a screenshot of the program at idle and under load.
There could be a possible problem with the processor that could be caused by heat or voltage, or a bad CPU.
Download and install Prime95 (if you don't already have it installed) and perform the test
-Open Prime95 and choose Just stress testing
-Run each test (Small FFTs, In-place large FFTs, and Blend) for a few hours each to see if there are any errors produced or critical temps reached.
Common Platform Error Record @ fffffa8008925038
Record Id : 01ce475c64645785
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/2/2013 17:42:27 (UTC)
Flags : 0x00000002 PreviousError
Section 0 : Processor Generic
Descriptor @ fffffa80089250b8
Section @ fffffa80089251... Read more
i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help
Do you see the bios splash screen?
Did you ever enter BIOS before, so you know how to do it?
Do you see the win7 animated welcome screen (prior to logon)?
cd repair disc .... you mean this? System Repair Disc - Create
I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:
On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.
In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:
Disable Bios Memory Options such as caching/shadowing
Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)
I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.
Thanks in... Read more
Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.
[1 - Novice] How to ask for help with a BSOD problem
Hi, thanks for checking my question. I haven't found an answer to my particular situation:
Dell xps m1430 laptop w/vista (32).
It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.
Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)
2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more
Read other 7 answers
Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."
You can attempt to repair this file by putting the winxp cd in etc...
Now when i turn on my computer there is just a black screen showing, with nothing at all on it.
Any ideas anyone?
Thanks very much for your help.
It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.
If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.
Forum example of a successful recovery here:
The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.
So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.
Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.
After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more
having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...Read other 8 answers
I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.
The SFC.exe did not work either.Read other 4 answers
I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/
I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.
ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Thanks for the time, if more info is needed I willl gather it and post it
Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-Read other 19 answers
I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!
Read other 6 answers
While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration
I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.
hugs and kisses,
Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources
Windows 7 Black Screen Of Death Fix
also this http://www.everything-microsoft.com/2009/12/01/windows-7-bsod-black-screen-of-death-freeze-and-potential-fix/
but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.
So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled
Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.
1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL
This PC has been in use for approximately a year.
1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports
I'm at my wit's end. I do not und... Read more
I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.Read other 1 answers
Hello. On my desktop computer that's running Vista I've been getting a Black Screen of Death meaning when I start my computer it gives me a black screen with just a mouse cursor. I can't use control alt delete to open task manager I can't do anything. Starting windows in any of the safe modes gives me the same result. I burned a recovery disc and am able to run startup repair but it doesn't find anything wrong my computer. I can also run command prompt from that menu.
Here's a pretty detailed account of exactly what happened. Hopefully some of it will be of use. If not ignore it:
It started when one of my usb ports stopped working. My mouse was plugged in to it so I had to move my mouse to a usb in the back of my computer. The mouse still wouldn't work however and since this issue has been resolved in the past with restarting my computer I did just that. When my computer started up my mouse worked but I would get a Blue screen of death at log-on. It said service system exception I don't remember what else it said because it flashed by so quickly. At this time I could still run in safe mode. I assumed it was a driver issue as I recently downloaded a update for my graphics driver and it didn't seem to work very well with my system. But, then I read about this startup repair option using google. So I found my recovery disc and run it at startup. Here is where I think my problem started. Apparently the repair tools were not on that disc and it was only for reinstalling win... Read more
Windows Xp Professional. Dell. Intel Pentium 4 HT
I was having an issue with mallware called "Malware Doctor." So I ran Malware Bytes as usual, and after the scan it found 2 Trojans. I removed them and it asked to restart my computer to complete the process. I clicked ok, then when it restarted the normal screen came up then just went black.
I have tried rebooting several times, I am able to hit F2 and F10 and see the setup and boot files. I can also hit F8, but when I make any selection after hitting F8 it either starts again with the black screen or if i select to start it in safe mode I get a bunch of white text saying "multi(0)disk(0)rdisk(0)partition(2)\windows\system32\ntoskrnl.exe" etc...
I have tried hitting ctrl.alt.del with nothing happening.
Please help if you can.
Hi .BC Removal Guide, Malware DoctorIf you have already tried all of the above listed steps for removal...then I suggest following the instructions near the bottom of the link...which begin "If you are still having problems...."LouisRead other 2 answers
I have never had a BLUE Screen of Death, but on wakening from sleep sometimes I get a Black screen with big lettering offering options like Safe Mode and Restart Windows Normally (which I choose) and all is normal.
Apart form having a blue background, what else is on a BSOD?
Let me google that for you
Usually an error code and a short deacription.
I have windows XP home edition. I don't have windows XP setup disk.
We have norton antivirus already installed on the PC. We had a several popups and it was some form of spyware promotion etc. The yellow triangle appeared at the bottom of the taskbar manager. There was some mis-spelling alongside with the yellow triangle stating "allert" etc. The work could not be done due to the generating fake popups. The popups were made to "appear" like genuine windows messages. It was scanned with the norton antivirus and then later it was restarted manually (I know that should not have happened)
I think it was accidently clicked on "no" button. Then after a while, the screen saver picture went blue and then it went all black.
The black screen stated "Operating system file is missing".
We tried to get it in safe mode but couldn't.
Then black screen now states "NTLDR is missing".
We can no longer get safe mode at all. We tried using F8.
We really need to get hold of our "my documents" files as they are potentially our work.
What can be done about it? Is there anyway we can get hold of our files to be backed upto USB.
Please let us know...
Try F8 again, try Last Know Good Configuration
If that does not work - time to get your hands on a XP CD and get into the Recovery Console
where you type "Chkdsk /p"
Hi, I am getting a black screen and the only way to get around it is to switch off and back on. It does not occur at the same point each time. The usual sequence is that it fails during start-up a few times then I get a bit further and it fails a minute after I've got my desk top up, then perhaps 10 minutes into using it. Eventually it stays up for quite a while but will still fail after an hour or so. However, if I start in safe mode (with networking) I do not have this problem at all, so I think it is software rather than hardware. I have run AVG free antivirus and scan disc but it made no difference.
Can someone help me please.
check out make and model of the graphics card and go to the site of the manufacturer and see if drivers are available.
if the graphics are on board check out the motherboard make and model and again go to the manufacturer site to download all drivers available for the mother board..
Hello, have a Big problem
Yesterday i booted my pc and eyyyyy only a cursor with black screen
I tried all possible fixes but Nothing worked, all steps in yt, Nothing, running in safe mode, same all f8 tasks tried, can topen? task manager, Nothing im forsted up with it,
Maybe Its because i delayed last ntfs scan but idk...
Please help, i have there to many documents for reinstal it
But i can run in fix the cmd so if can be there any comand to scan ntfs OR kill the black death screen pls replyRead other 3 answers
The only 2 times I have experienced a black screen of death was after having installed a Microsoft update. I'd like to know what is the best way to respond to this situation. I am only aware of one option and that is to power off and power back on again. Is there other options?
A friend I have who works in IT told me that if the logon screen does not reappear because Windows is stuck at a black screen, the update (specifically a security update) may have reset the permissions in HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell key. He says that MS denies that this happens. I assume workarounds get offered if this stuff actually happens, otherwise there is nothing a user can do.
In Safe mode, Windows repairs will revert the update and reconfigure Windows, but if the black screen keeps on happening each time you try that update, is there something that a user can do before trying it again? Teaking com recommends draining the power completely before doing repairs - is this the only option?
I understand that the user gets an error code to help in diagnosing and fixing a problem, but if that does not work and the black screen continues, what should a user do before zipping the CBSlog and Windowsupdate log for analysis here? The tutorials here are great but they do not include what is best to do when the user is staring at a black screen. Are there options?
Yes, thats a black screen, not blue
My problem is that my friend's computer will not load any type of OS. The computer has worked flawlessly for weeks. Then it just stopped. POST reports no errors. I can watch all of the boot procedure until the OS loading is going to happen. (RAM check, IDE check, RAID load, etc) I cannot even get the box to load Windows Startup from the CD...
I have checked the BIOS
I have swapped out the video card with another that works (the one I'm using right now)
I pulled all un-needed hardware's power cable to check for power issues
All fans are working
I can't get into Safe mode w/ F8, so it's not a screen resolution issue
ATI Radeon x1600Pro w/ aftermarket cooling added on to it.
Elitegroup KA3 MVP motherboard
Anyone have an idea?
Have you anouther HDD you can install and format and try installing an OS ?
I am getting frequents black screen of deaths.
Very few times, what I see is Black screen while working on After effects or browsing internet or watching movies, today I got 2 black screen while playing multilayer MW3 and even on Batman.
What it does?
The screen goes black and CPU is running. Keyboard lights goes off.
1 in 10 times I see that whole system gets restarted again.
Graphic driver is latest updated.
CPU temp are 30-34 C idle and 45 C while playing games
Mobo temps around 38 C normal, 50 while playing games.
RAM are okay in MemTest.
I recently tested my system with Performance test with all test and it shows result as 2022.4
What can be the issue of black screens?
I checked my CPU it has black lines.. See images.
I tried to rub it with cloth and it was getting off, is that dust? Will that effect? If yes, then how can I clean it in a better way? Is this CPU is issue?
My system specs:
Mobo: ASUS M4A88T-M
CPU: AMD Phenom II X6 1090T BE
CPU Cooler: CM Hyper 212 EVO
GPU: EVGA GeForce GTX 560 Ti DS Superclocked
PSU: Seasonic Gold X 650W
This could be caused by a power related problem.
This could be the power supply - power levels dropping below the minimum requirement.
Do you have a multimeter you can use?
This could be a motherboard problem - one part of the Power Logic Circuit that is malfunctioning.
Check all you cables from power supply to motherboard for positive connection.
A test: unplug the lead from your computer case power switch and reset switch from the motherboard and run it without those for a while. You can start the PC by briefly touching the 2 leads on the power switch pins with a screwdriver.
This could be a problem with a failing component - causing a short circuit that resets the system.
The most likely suspect is the video card, only because the symptoms happen during video tasks.
The quickest and easiest way to diagnose or eliminate the graphics card from the equation is to borrow a known good card and test the system with that.
But it could be any other attached component too.
The black marks on the processor pins looks like corrosion, but that could be normal, especially on an older motherboard. The key is if the pins are relatively smooth it is OK, but if the corrosion creates a raised surface, or can flake off, then it can become a problem.
As always, the more information you can give on what the system is doing when these problems happen the better we can understand what is happening. And telling us the results of the tests above can help narrow down the possible causes.
I'm running vista sp1 on an alienware m9750 laptop. Until recently I've had no problems with it, but this past week I've been having a strange problem. After logging on, vista fades into a black screen with a mouse pointer and nothing else.
Strangely ctrl-alt-delete still works and I can bring up the task manager and go back to the login screen as normal, though I can't seem to start any programs from the task manager like some other black screen sufferers have done.
I can log in normally if I restart the machine a couple of times. The only other thing I've noticed is that when the problem occurs there is a lot more disk activity when I log in or shut down.
I've investigated some of the many "black screen of death" reports on the net, but none of the solutions they propose seem relevant to my problem (being instructed to change registry keys back to default values, when mine are normal. etc).
I've tried doing a system restore and it did nothing except screw up some of my program installations.
I'd appreciate any information that could help.
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After turning on my pc , there is a CHKDSK that is launch , on normal days I dont let it continue but this time i let it finish the job. When the chkdsk was over the pc rebooted , but after rebooting I'm getting a black screen with a cursor instead of the welcome menu, I can't launch the taskmgr or another thing.I tried the safe mode and recovery options like restoring the system , checking the disk with cmd but still have the same problem. What should I do please ?
Hi, and welcome to TSF, try a repair from the install disc or flash drive Start your computer from a Windows 7 installation disc or USB flash driveRead other 4 answers
Have Dell PC XPS 410, Windows 7 64 bit.
1. Turned computer on
2. BSOD appears with some system info
3. ending with a request for a password,
4. this is a first time since acquiring the computer in 2007,
5. typed some of the password used in the passed and present,
6. when tried to type, no letters would appear, just a blinking cursor
7. what should I do so that I can sign on and gain control of my computer?
I was on my computer and picked up a virus, now instead of my desktop, i have a black screen with absolutely nothing on it, i cannot right click, I have to navigate my computer with task manager. If anyone has any insight on this problem, i would appreciate hearing it.
Have you removed the virus yet?
For your info I have asked the mods to move this thread to the Security forum:
System Security - Windows 7 Forums
I was using my PC last week, turned it off and when I turned it on on next day, it kept the black screen with cursor only befor showing the welcome message from Windows 7. Ctrl+Alt+Del don't work, Ctrl+Shift+Esc don't work, so I forced turn off. I started my PC again in safe mode and it worked with internet, after a few days, the internet stoped working. I tryed restoring my Windows, my PC restart with the black screen again, I went to safe mode and it gives me a error saying the Windows can't restore.
After a few days I tried going to Windows log and I've found a strange error. And now I tryed to run the system log and it sayed "Event Log is unavailable. Verify that the service is running."
I guess this is the end of the line, I don't want to reformat my PC, but I guess I can't do anything else.
I've been working with Windows in large scale environments since WinNT and when it a Windows install repeats problems just 'nuke & pave'.Read other 1 answers
I have two computers, both running WinXP SP2, both having the black screen of death!!):
The first computer is a dell desktop, Intel Pentium iii, GeForce 4200 graphics card, 256 mb of RAM.
this computer is different from the other, I first got the screen of death on this one when i went to the display properties menu and changed the display settings. now everytime i turn on the computer I have to wait like fifteen minutes for the monitor to turn on while the CPU has been running, after the monitor turns on, the computer has skiped the BIOS boot up screen n everything, it just directly goes to the black screen with a movable cursor, no commands will work as I've already tried, and I don't have any WinXP cds.
my second problem is with a dell Inspiron 1000, Intel Celeron, and 256mb of RAM.
this computer has had problems, when it used to boot it will just go to the login screen then just show my desktop after trying to load up, I downgrade its RAM, and put it's original RAM in other computer, but I decided to install a new OS(Ubuntu 10.04) on the Inspiron, so I had to retake the RAM, once I did the computer didnt even ask me to press F1(because of the RAM change), the computer just simply went to the black screen with no movable cursor, but this computer does go to the bios etc. though i've already tried safe mode etc. and no commands work, i have no xp cds, but i do have the ubuntu cd, i would like to boot from but it wont let me!!!! Any help plizzz!!!!
Start a second thread for the second computer. No one that can help you is going to waste time trying to figure out which computer is which in the middle of the same thread.
On the first computer (and only, for this thread), boot to Safe Mode and select the boot option "Use Last Known Good Configuration". Report results.
Yesterday I was watching a movie on VLC media player when my whole laptop started freezing randomly, and I had to wait 1 minute until it unfroze, and after that it was slow as sh*t and I couldn't even restart it, it would stay stuck on my desktop wallpaper. Then I just got impatient and removed my laptop battery and unplugged the AC cord. Then I restarted my laptop and I couldn't get passed the BIOS, it just showed a black screen with no cursor or anything.
I tried pressing F8 to enter safe mode but the safe mode screen doesn't appear. I also tried doing a system restore from my BIOS but it would just give me an error saying that the restore point was corrupted. Also, I did drop my laptop about 30 mins before this happened, but it wasn't even a 1 foot drop and it was on carpet, but I'm guessing by this that something inside the laptop got dislocated or something. And yes it was the only time I've dropped it. Also, when you let the black screen on for about 15 mins it goes into System Repair but that doesn't do anything at all.
I wouldn't mind just taking it to the shop and completely reinstalling Windows, but I have about 10gb of music and I seriously don't want to lose it. Yes I know I should have backed it up but I've never had a problem before so I didn't expect this.
I have an HP G60 if that matters at all.
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Alright I just got a new PC on Thursday and everything was going well untill Yesterday, I don't know if this is a hardware issue or a issue with my OS or what but as I have been playing World of Warcraft (only time it has happened so far). My Monitor will just go black the No Signal box will pop up and my computer freezes with nothing I can do but hard boot it back. It happened after I was playing for about 4 or 5 hours on sunday and then repeatedly after that point probably within 30 minutes or so of trying again.
Here are my Specs:
Intel Core 2 Duo E8400(3.0GHz)
64 bit Dual Core Processor
6MB L2 Cache
4GB (2x2GB) DDR2 800
500GB SATA-II 3.0Gb/s 7200RPM HDD
NVIDIA GeForce 9600 GT 512MB PCI Express Video Card
Realtek ALC883 Audio
Windows Vista Home Premium 64-bit
ASUS P5N-E SLI Motherboard
NVIDIA nForce 650i SLI Chipset
Anyone have any ideas let me know.
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so i dont know much about computers so no fancy talk thanks.
heres my problem i have a HP computer, windows 7
my computer was walking all fine until suddenly switched it on next day and it says window is loading
but when its done it just have a black screen with a cursor icon that i can move.
ive tried google help and youtubing it but to no avail. because ctrl alt delete dont work when i press it nothing pops up.
i tried system restore but it cant find system restore point. i dont want to reinstall everything if theres any to fix it without that
would be much appreciated
thanks im loosing my mind trying to find out how to fix it
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Bios: AMIBIOS Version 7.1a
Chipset: VIA KM266 & VT8235
I have a black screen - and its death!
I have built a new system arround a K7VMM+ main board. But when I turn on the computer I get a blank screen.
I have tried to reset the bios using the jumper (JP2), and doing so after removing the batery. I have also tried holding down the Page Up key before I switch the machine on (and also the Insert key).
I am using an Athlon 2000+ processor, but have also tried a 2200+ and 2400+ processor. I am using 256MB of PC2100 RAM.
I can not boot up, or go into the BIOS. There is nothing on the screen at all. The power works fine to other devices (fan turns, power to the Hard Drive), and the entire system works with a different main board. ie all components work except the main board. The monitor and keyboard are also working.
I think there is a problem with the BIOS. Is there some way to reset to the default settings, that I have missed. I have tried everything that I can think of, without any succcess.
Any bright ideas welcome,
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after houres searching and trying I can't figure out this problem...
And I'm hoping someone of you can help me out
I'm stuck with the "Black screen of death".
I get the black screen with the white arrow that I can move, but I can't do anything else.
I've already tried the following:
- ctrl + alt + del to open task manager and open explorer.exe (no luck)
- ctrl + shift + esc (no luck either)
- Used my Vista cd to "repair my computer". (No boot problems found)
- Ran a checkdisk -r and -f from the repair console (nothing changed)
- Used the commando bootrec /FixMbr + /FixBoot + /BuildBcd (nothing)
- checked my RpcSs in the regedit.
- changed my Logs map to Logs_bad and created new Logs map (c:\Windows\System32\winevt)
- Tried to boot in safe mode (the same problem as standard boot)
- Put the HDD in an external case and checked on virusses (nothing there)
- Changed the permission to everyone (HDD in external case)
- Used GParted Live to see if the correct partition was flagged with "boot". (was so)
- Tried system recovery to a point back (it says there were no points, while I created a few a while back)
And that's about it...
I've found some other options to try, but all the others require that you can get task manager running.
Does anyone have an idea what I can try next ?
Beside reinstalling my complete system ?
Thanks in advance
And sorry about my bad English...
Here is a solution from our own Corrine
Black screen of death
I have had for 3 years laptop Fujitsu-Siemens Amilo PI 2540 running Windows Vista 32bit /preinstalled and regulary updated/ with AVG antivirus. Never had any problem until recently.
I got BSOD, but before I was able to read it the screen dissynchronized and laptop freezed. I forced to shut it down, then switched it on again. Windows gave me option to start it normaly and so I chose. Everything worked fine for a couple of hours and it happened again. This time before screen dissynchronized I caught a glimpse of following: "Windows shuts down to prevent loss of data. A program tries to modify video driver...".
I restarted laptop as before and used old rescue point. It worked for a a few hours and then again - dissynchronized BSOD, so I restarted it again /by same procedure as before/ and went to Advanced Start Up section where I ran diagnostic. When I hit Windows Memory diagnostic tool screen went black.This time screen stayed black even after restart./Could not even enter bios but according to HDD light and sound PC tried to start up./
I connected another screen to laptop and it was also very disynchronized and I was not able to see anything.Forced laptop to shut it down disconnected battery, RAM, HDD and after a while reconnected and tried to run it. Again black screen.
After at least 50tries of forced switched off and on with black screen, Pc started + screen worked and I was able to get into safe mode with networking.I checked PC with 4 /... Read more
Blue Screen of Death (BSOD) Posting Instructions
Hello, My sister has a computer with a BSOD (black screen of death). I have tryed opening Task Manager with CTRL-ALT-DEL but it will not work. Besides reinstalling, Any ideas?
It started when Roblox was installed,using Windows 7 Home Premium N
Did you have any errors installing/using Roblox?
Oh, and it's BLUE Screen of Death, not BLACK
This may seem wierd but in my case it is urgent!
Recently I was notified by Windows that I need to run a CheckDisk for C: drive. I dont knw y but this happened! Scanning and repairing C drive: 54% and got stuck there. So i did a force restart and this came "Preparing Automatic Repair" and then "Repairing disk errors. This may take over an hour" but after around 50mins nothing happened and the HDD light was dead. So force restarted it. And the scanning and repairing came again. But this time it finished to 100% booted up and mouse pointer came up. But if I move it, it stays for sometimes and then disappears. And if do this again the same thing happens. If i press Caps Lock or Num Lock it stays on for sometime and then turns off. HDD light blinks. But a black screen. I tried to boot into Advanced Repair *and correct it. But unfortunately no system restore points or anything. I tried restarting the ChkDsk but it corrected some parameters but no use. Booting into Safe Mode also failed because of the mouse pointer automatically hiding
Please help me
Windows 10 enterprise N
I was doing some homework on my desktop when all of a sudden the screen went black. I tried holding the power button down to see if that would shut it down but it didn't work. I unplugged it from the wall for 5mins and that didn't work either. The system is only 1 year and 1/2 old. I called and talked with the geek squad and they are wanting to charge me $100 just to look at it. A buddy of mine told me that my video card may need replacing. I have a Gateway GT4010; 1G RAM. Hawaii is very expensive, Help?
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I am having a major problem on my primary PC. I am currently on an old PC.
I use 2 PCs together networked. The PCs are side by side on my desk with each having it's own monitor. I use windows Vista on the newer Pc and windows XP on the older -- the one I am currently on. And I use a program that allows me to use one mouse and keyboard for both computers. It's called Synergy.
The problem is that sometimes when I watch full screen video on the Vista machine the synergy seems to cause Vista to crash if I am not careful. well.. I wasn't careful enough apparently. So when my PC crashes I usually use system restore to go to an older restore point and this fixes the problem. well this time system restore says there are no restore points for some reason. And when I try to boot in normal mode or safe mode there is a black screen and my mouse pointer is there and that's it. So I have no choice other than to restart and try again and I have the option of either going into recovery -- system restore - or "boot menu" and that is it.
Does anyone know of some other way I can get the system restore to work and revert to an older restore point?
I have tried the different Black Screen of Death fixes I have seen doing a google seach -- such as registry edits but they didn't work.
Also, I did have an issue recently where whenever windows update updated my PC it was causing a crashing problem and I would have to go to a previous restore point. So I had to disable Window... Read more
I've been fighting over 2 weeks now with this problem and after hours and hours of struggle I decided to look for a help.
I will be detail as possible and hope there is someone who can help me through this to fix the problem I have.
First here are my specs:
Intel i7 M620 2.67GHz
Windows 7 Ultimate 64bit
GeForce GT 330M (1440x900)
My problem is rather deadly and I have no idea where it's coming form.
I'm getting a random black screen of death where the screen goes black and the computer completely freezes. I know the computer has frozen because my friends on messengers like MSN or on Steam client displays me as offline.
It's not frequent, but it seems it appears randomly WHILE I'm using Photoshop CS4 or RIGHT AFTER my video player, KMPlayer, plays a video file (The video shows for a second and my computer goes into the black screen of death).
Since it's quite random and it doesn't happen for the most of the time, so I cannot reproduce them to try new things such as playing a song to see if it stops immediately.
However, I realized a similar issue occurs when I try to play a few PC games.
I own about 350 Steam games, and I've tried about 200 games and here are the few games that suffers from the similar issue:
Audiosurf - ONLY HAPPENS on pro modes. When the level loads and the camera view moves to the player, there is a shutdown blink and the computer stops. No sound.
Worms Reloaded - HAPPENS ON RANDOM. Black Screen of Death.
Alien Breed 2 - ALWAYS HAPPEN... Read more
No one knows?Read other 1 answers