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Black Screen of Death

Q: Black Screen of Death

Ive had my Hp laptop for a good while now and never have i had any problems until yesterday, when I closed my laptop without shutting down (ive done this many times before) putting it into hibernate mode. Today I opened it back up and the screen is total black. All the lights on the keyboard work and the fan seems to be running fine. Ive watched many yotube videos on how to resolved it and followed the tips given such as, linking my laptop to a tv, taking out the battery and just using the charger, I even try switching out the ram. Not sure what to do now any ideas please

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Preferred Solution: Black Screen of Death

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?

A:Stuck on black screen of death, after blue screen of death

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.

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I just got the new HP Envy a few days ago, and regularly every 30 minutes or every few hours I am getting a black or white screen of death. Leaving the computer on does nothing; though stopping it and restarting has always worked thus far. It is not overheating.

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Hi been tying to solve BlackSOD for awhile now, can be very in frequent problem , then at other times, I will get a lots of Blacksod all at once.
PC will fail most of the day for days on end. Then Balcksod stops for while , like right NOW. Today PC booted no problems able to post.
Last night PC would not work at all, for hours. PC was going into a BlackSOD , when staring Windows. or soon after desktop appears.

Here are my specs: All compents where bought in 2011 at PC D.I.Y , store PC D.I.Y then built the PC. , not me :)

OS: win 7 64 bit Home premium , purchased at PC D.I.Y install by PC D.I.Y on the 17/01/2011 or thereabouts, ( reading off invoice).

AGE OF SYSTEM HARDWARE: All components where new when built on the 17/1/2011, or thereabouts.

AGE of OS: OS has not been re-installed since it was first installed, but have re-installed from a backup 12/12/2012 approx. ONCE, to try and stop BlackSOD. which started sometime in FEB/March 2013.

CPU: Intel 17650/3.00Hz/4.8GTs QPI/8M CACHE/LGA1366

GPU: ATI 6950 using ATI 12.10 version using older driver as 13.1 driver Blacksod still happened.

Motherboard: ASUS Sabertooth-X58 LGA1366,6DDR3,SATA3,UBS3,RAID,RMGS-6GBRM

PSU: PWCO-HX-750 , Corsair HX-750 ATX Modular PSU 140mmFAn 80Plus sliver

CASE: Antec 900 Two Black ATX Tower Case, lots of fans

System manufacturer: ?
Exact mode number: ?

A:Black Screen of Death or Black Gaming Screen of Death


How are the temps and voltage readings? If the PC is currently overclocked please reset back to defaults for testing purposes

Boot into the BIOS and post the temp and voltage readings. Usually Under Hardware Monitor,PC Health Status, or similar.

Once you have this info Install HWMonitor and take a screenshot of the program at idle and under load.

There could be a possible problem with the processor that could be caused by heat or voltage, or a bad CPU.

Download and install Prime95 (if you don't already have it installed) and perform the test
-Open Prime95 and choose Just stress testing
-Run each test (Small FFTs, In-place large FFTs, and Blend) for a few hours each to see if there are any errors produced or critical temps reached.

Common Platform Error Record @ fffffa8008925038
Record Id : 01ce475c64645785
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/2/2013 17:42:27 (UTC)
Flags : 0x00000002 PreviousError

Section 0 : Processor Generic
Descriptor @ fffffa80089250b8
Section @ fffffa80089251... Read more

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My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation... Read more

A:Black Screen of Death or Black Gaming Screen of Death

First things first update your BIOS it is very old:

BIOS Version: American Megatrends Inc. 1304 , 2/08/2011
Next uninstall the following it is likely doing more harm than good:

Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash
Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Also report the temperatures of your GPU at idle, and when it maxes out during the stress test
Next run prime95 this will stress test your ram/CPU:

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTe... Read more

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i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help

A:Black Screen of Death true black no keys work at all!!!HELP

Do you see the bios splash screen?
Did you ever enter BIOS before, so you know how to do it?
Do you see the win7 animated welcome screen (prior to logon)?
cd repair disc .... you mean this? System Repair Disc - Create

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Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.

Thanks in... Read more

A:Black Screen of Death/Blue Screen of Death

Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem


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Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

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Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.


Forum example of a successful recovery here:


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The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!

A:blue screen of death,black screen,freezing...

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I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.

A:Windows 7 Black Screen then Blue Screen of Death

The SFC.exe did not work either.

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I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

Thanks for the time, if more info is needed I willl gather it and post it

A:How do I fix windows blue screen of death and black screen

Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-

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While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,

A:Black Screen of Death during boot, before login screen


Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this http://www.everything-microsoft.com/2009/12/01/windows-7-bsod-black-screen-of-death-freeze-and-potential-fix/

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

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So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled

A:Blue screen of death, Freezing, and black screen

Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.

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1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

A:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

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helllo everyone!!! first post of this forum for me. start this off... YES, i have researched on Google to no avail. That is why i decided to make my own thread. situation: i start up my computer boots up fine, it gets passed my mobo start up (where im able to press delete to go to bios) and gets all the way to where i am supposed to click on my icon to log into windows (it doesn't automatically just log me into my desktop i have to click my icon...im sure there is an option to change it, i never did, stupid i know) besides the point, i DONT see my icon it doesn't get to that point but its right before. My screen is completely black. no cursor no nothing. So i am forced to manually shut down the computer and power it back up....it'll bring up the options like start windows normally, with last known working config, start with safe mode all that. NOW...i am able to go into safe mode....i found system recovery and i set it back to like a month before...nothing. still that dreaded black screen 20 seconds into startup uggggh. what else can i do? i absolutely do not want to do a fresh install of windows. please help!!!!!!!

A:BLACK screen of death

Go in with safe mode,
If you can
and make a clean boot
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
If you work OK then, follow safe boot instructructions to resolve the problem.

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I'm having an interesting situation with a computer I built for a friend.

It happens randomly but if you touch the computer (no noticeable electrical discharge occurs) the screen goes into a reset type black screen, all the fans rev up, and that's it. It stays like this until you either hit the reset switch or power off completely. Once you reset you get the Windows did not shut down properly screen.

At first we thought it might be a faulty CD drive because it was happening when he pushed the CD drive eject button or when he closed the drive. I switched out the CD drive for a new one and when I went to put the side panel back on I touched the body of the case with the panel and it did it. This doesn't happen regularly, I can't recreate the problem. I tried moving wires (the case button pin connectors) and moving the case around, opening and closing the CD drive and nothing.

I put his case on his plastic floor mat and told him to try and avoid touching it until I figure this out.

We haven't tried a windows reinstall or anything software related. He's running AVG free, scan showed nothing. I'm going to get him on Norton 2011 internet security and run a registry check with Registry Mechanic.

Any thoughts?


-LG 22X DVD Burner - Bulk Black SATA Model GH22LS50

-COOLER MASTER Centurion 5 CAC-T05-WW Computer Case

-Microsoft Windows 7 Home Premium 64-bit

-(2) SAMSUNG Spinpoint F3 HD502HJ 500GB 7200 RPM SATA
-(2) SAMSUNG 1TB 7200 RPM

-CORSAIR CMPSU-65... Read more

A:Black Screen NOT of death

That kind of "screams" Hardware. No need to change any drivers. I would check each and every cable for damages (including checking everything between case and outlet for proper grounding) even anything coming from the PSU that isn't connected.

What I can't say from here is, if you guys are charged up statically by an unfortunate combination of carpet/footwear and lack of humidity or if you simply provide a better ground than the cables.
whatever the case...electrical current seems to run ways it's not supposed to and that pulls down your comp.


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While surfing the web ,y internet became slow so i restarted my computer while on the force log off screen my niece force shut down the computer using the physical button.
Now when i turned it back on it went to the acer screen with f2 for set up and f 12 for boot menu. Then the screen with the blinking caret (-) cam on for about 5 seconds then the screen went black , I've waited 30 minutes while looking for fixes , all of them said you needed a disk witch i don"t have because my laptop came pre-loaded with windows 7. I just got this laptop for x-mas. Is there any way i can fix it without the disk? Could i bring it to best buy or geek squad for a fix , can they fix it ? Also i turned it on and off multiple times and one time it beeped over and over with no code then the battery stopped working. Is my brand new Laptop broken?

A:Black screen of death?

Well, let me think.. If you don't have either a recovery CD/DVD or a Windows CD/DVD, you probably have a recovery partition hidden somewhere on the HD.

You are still able to access the boot menu, aren't you?
If so, I'd try using a live CD (e.g. Ubuntu) to try and save any important document on an external USB drive first, then try re-imaging the laptop with the image that (hopefully) is included in a hidden partition on your HD.

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Hi, I am getting a black screen and the only way to get around it is to switch off and back on.  It does not occur at the same point each time.  The usual sequence is that it fails during start-up a few times then I get a bit further and it fails a minute after I've got my desk top up, then perhaps 10 minutes into using it.  Eventually it stays up for quite a while but will still fail after an hour or so.  However, if I start in safe mode (with networking) I do not have this problem at all, so I think it is software rather than hardware.  I have run AVG free antivirus and scan disc but it made no difference. 
Can someone help me please. 

A:Black screen of death - help please

check out make and model of the graphics card and go to the site of the manufacturer and see if drivers are available.
 if the graphics are on board check out the motherboard make and model and again go to the manufacturer site to download all drivers available for the mother board..

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Alright I just got a new PC on Thursday and everything was going well untill Yesterday, I don't know if this is a hardware issue or a issue with my OS or what but as I have been playing World of Warcraft (only time it has happened so far). My Monitor will just go black the No Signal box will pop up and my computer freezes with nothing I can do but hard boot it back. It happened after I was playing for about 4 or 5 hours on sunday and then repeatedly after that point probably within 30 minutes or so of trying again.

Here are my Specs:

Intel Core 2 Duo E8400(3.0GHz)
64 bit Dual Core Processor
6MB L2 Cache
4GB (2x2GB) DDR2 800
500GB SATA-II 3.0Gb/s 7200RPM HDD
NVIDIA GeForce 9600 GT 512MB PCI Express Video Card
Realtek ALC883 Audio
Windows Vista Home Premium 64-bit
ASUS P5N-E SLI Motherboard
NVIDIA nForce 650i SLI Chipset

Anyone have any ideas let me know.

A:Black Screen of Death?

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I just tried to install a biochemistry tutorial and netter antomy atlas to my pc. Once i peformed the restart I get a promp that says lsass.exe entry point not found. The procedure entry point _resetstkoflw could not be found in the dynamic libary msvcrt.dll. The the same this pops up again only under system.exe. I know that when i tried to install the programs they replaced my msvcrt.dll. After i push ok I get a blank screenand a cursor that is all. The same thing happens in safe mode. Now I just need to replace it with the original one. However I don't have a recover disk to do this. So is there any other way to fix my problem? Is there a way i couls replace it via a flash drive? Thanks guys.

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Ok I've been a PC Tech now for 4 years, run my own bussiness, and this one is something I can't figure out. I managed to finally get Vista installed after making an external hard drive into a vista install medium, so it installed, got through all the stuff took about oh 40 minutes. First login after setup is done, bam Black Screen of death. Ran memtestx86 for 4 loops, no errors, ran seatools to test the hard drive no errors. Hardware checks out, its a Windows vista Masterdisk with both 32 and 64bit Windows on it, and has worked for 100's of installs before it.

It's an Acer laptop, Core Duo 1gb of ram, client laptop, and for the life of me this isnt making sense, freash clean load of Vista, hard drive wiped, same issue we where having before the drive was wiped, and i've looked it was definatly wiped, this eludes, me so any advice yall might have, id really appreciate it, I told my customer it would be done by monday morning, and since I work from a home bussiness, my word is my life line for more clients.

A:Black Screen of Death

If the problem exists even after a reinstall it points to hardware.
You may want to use this list a as a guide, giving attention to the hardware causes
Roundup of Vista’s Black Screen of Death – Solutions | Burchwords

The last solution, even, in this write up is to reinstall and not many (if any hardware causes)
Did you test the memory? Although memory is not given as a direct cause, in many situations, replacing ram is. Your situation seems unique, however. Here is the memory test.
Download memtest86 and test RAM
Run for 8 passes
If passes try a good stick in each slot for 3 passes
If fails do the same for 8 passes.

Are you are correct describing it as a black screen, it is not a Blue Screen of Death (BSOD)?

I think that you actually had a BSOD, hardware related. I will give you our best write up for a BSOD and hardware.

BSOD or as you describe it black screen here is the method that you should use

I know that on some systems the BSOD is a black screen and some may call it that. Most here, use the term BSOD, want to be sure of what happened.

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Starting yesterday, noticed the BSOD. I have a Windows 10 Dell Inspiron laptop.

At boot up the login screen pops ups and I am able to log in fine but then the welcoming process is extremely slow leading upto the BSOD (nearly as I can still see the taskbar at the bottom but otherwise black screen with no icons and also cannot click or type anything).

I tried to system restore but it failed citing drive errors. When I asked to windows to fix or repair the errors, it freezes and unable to complete the task.

please help,
thank you in advance

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Hello, have a Big problem
Yesterday i booted my pc and eyyyyy only a cursor with black screen
I tried all possible fixes but Nothing worked, all steps in yt, Nothing, running in safe mode, same all f8 tasks tried, can topen? task manager, Nothing im forsted up with it,
Maybe Its because i delayed last ntfs scan but idk...
Please help, i have there to many documents for reinstal it

A:Black screen of death

But i can run in fix the cmd so if can be there any comand to scan ntfs OR kill the black death screen pls reply

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Windows Xp Professional. Dell. Intel Pentium 4 HT


I was having an issue with mallware called "Malware Doctor." So I ran Malware Bytes as usual, and after the scan it found 2 Trojans. I removed them and it asked to restart my computer to complete the process. I clicked ok, then when it restarted the normal screen came up then just went black.

I have tried rebooting several times, I am able to hit F2 and F10 and see the setup and boot files. I can also hit F8, but when I make any selection after hitting F8 it either starts again with the black screen or if i select to start it in safe mode I get a bunch of white text saying "multi(0)disk(0)rdisk(0)partition(2)\windows\system32\ntoskrnl.exe" etc...
I have tried hitting ctrl.alt.del with nothing happening.

Please help if you can.

A:Black Screen of Death!

Hi .BC Removal Guide, Malware DoctorIf you have already tried all of the above listed steps for removal...then I suggest following the instructions near the bottom of the link...which begin "If you are still having problems...."Louis

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Something got deleted from the registry that shouldn't have and now I have a black screen of death. I downloaded a few cleaners for spyware and they messed my computer up more even after uninstalling. It was slow and just too much crap but no viruses...so I thought I'd use a registery cleaner to get rid of what was left. I planned on just formatting my harddrive soon but of course didn't get a chance to backup my files first.
First, I coudln't get past the Windows Log in screen which was in Japanese or something. I could tell because where my user photo should've been was a box with some icon. I clicked it thinking I could at least restart. Wrong. My settings were somehow still intact though, it woud shut off after 10 minutes.
That turned into pic below.
After that, I plugged my my bootable USB, flash drive in, restarted and hae a black screen of death. No lights, no noise, nothing. I unplugged my flash drive and still stuck on a black screen of death and now I can't restart it or anything. There is only one light lit up..a lightbulb..whatever that means but I can't shut it off, I can't do anything. The battery is built-in so I can't do anything about that either. Am I screwed?
Link to exact laptop I have
Asus, Windows 8, i5, 8gb

A:Black screen of death.

OK, the first thing to check is to see if your data is still on the system.
To do this you'll need a flash drive with a portable (Live) operating system on it that will allow to boot with UEFI support
You'll also probably need an external USB drive to save all your data on.
1)  To shut down the computer, press and hold the button that turns it on.  It may take 30 seconds or more, so be patient
2)  I'd suggest this portable/live operating system drive from it's description (I haven't used it myself as I have proprietary tools at work that I use):  http://www.boot-disk.com/
Boot to the flash drive by rapidly tapping the F8 key (or it can be the Esc key) - or you can use this to set the drive as the first boot option:  http://www.asus.com/support/faq/1008277
The locate and copy the data that you want to save to the external drive (most likely this will be the Users folder on the system's hard drive - that's where most of your personal data is stored).
Also, do you have installation media or a Startup Repair drive?  If not, I'd suggest contacting Asus for recovery media as it may be necessary:  http://www.carrona.org/recdisc.html#asus (link is for US users - others will have to contact the local support center for their manufacturer)

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I have been able to sort this problem out but thought it might be beneficial to others who may have the same issue.
The issue I had was a black screen after logging into my profile on Windows 7. I could only see my desktop in safe mode.
I did several searches and found some resolutions on the internet that did not work. One of my colleagues suggested that I run combofix to see if that would resolve the issue. While setting up the combofix program to run (in safe mode) I got a message stating that I needed to turn off my anti virus software - avast. I could not find any instance of the program running in my task manager, so I removed the program completely and rebooted. Voila - the black screen problem was solved. I could see my desktop again. I have seen quite a lot of people having the same issue as I, so I hope this will help
Anyway I still ran the combofix, and the results are:

ComboFix 13-10-16.02 - normusic 17/10/2013 21:13:11.1.2 - x86
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.2010.912 [GMT 1:00]
Running from: E:\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
c:\program files\DealPly
c:\program files\DealPly\DealPlyIE.dll
c:\program files\DealPly\DealPlyIE64.dll
c:\program files\DealPly\DealPlyUpdate.exe
c:\program files\DealPly\DealPlyUpdate... Read more

A:Black Screen of Death

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===There are still issues to cover.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number). Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depe... Read more

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my dell xps 420 was on and the power went on and now when i turn my computer on all i get is my cursor and a black screen. I can get to the BIOS though. Has anyone got this before and fixed it without replacing any hardware?

A:Black screen of death?

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I just recently encountered my first BSOD. It's not just while doing something in Windows, it's on start up. I have a Toshiba Satellite L305 laptop, running Vista Home Premium 32bit. While starting up, after the Toshiba start up BIOS screen, or whatever it's called, the screen goes black and has a blinking cursor, like so, _, at the top left corner. I've tried everything... I put in my recovery disks (which I got from Toshiba), no go. It loads up then goes back to a blank screen, I've tried pressing F8 to go into Safe Mode, a no go as well. Pressing 0 at start up, nothing. I've tried asking on numerous forums about what is wrong, but I get nothing. Hopefully, one of you guys will have experienced this before or know what is going on and you will be able to help me. My father is going to take the laptop in for inspection at Best Buy tomorrow, so to save us some money, please help us soon. Thank you for your consideration.

A:Black Screen Of Death

Difficult problem to solve, seems to have several causes. Heres one possible fix
0xc01a001d message as sp1 installed..(froze) no movement

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Hello, here is my first post for ask for help here: I have a problem with my Windows 7 Professional X64. I went back from my vacactions and now, when i tried to initialize windows 7, it only shows the "Starting windows" screen, but when it needs to show the user login screen, it shows just a black screen with nothing more. ?Somebody can help me? Its the first time that i have a problem like this. Any help will be thanked

A:Black Screen of Death

Can you access Safe Mode?

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HI,and hope all is well with the members....i turned my laptop on and received this message... windows could not start because of the following file is missing or corrupt: \windows\system32\config\system..... I am trying not to loose my files, when doing this but if i have to, so be it... i also put the original cd in to reinstall, and repair, and both would not install...pleaseeeeeeee if there is anyone that can get my pc back up and running ...my family and myself would gratefully appreciate it..thank you and GOD BLESS YOU!!! *moderator edit: removed email address and offer to provide phone number. - Queen-Evie* 

A:Black screen of death

I'll report this topic to appropriate helpers.
Hold on...

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I was on my computer and picked up a virus, now instead of my desktop, i have a black screen with absolutely nothing on it, i cannot right click, I have to navigate my computer with task manager. If anyone has any insight on this problem, i would appreciate hearing it.

A:Black Screen of Death


Have you removed the virus yet?

For your info I have asked the mods to move this thread to the Security forum:

System Security - Windows 7 Forums

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After spending about an hour on hold/speaking with a representative at HP, I decided to post here. They wanted a ridiculous amount of money for an extended warranty that I'm not willing to pay just yet.

Last night my desktop was turned on for the first time in about a week or so. I was able to login to my account but never got past that. The black screen with a white cursor popped up. I didn't have the time to really mess with it last night so I just left it up. When I woke up this morning, it had booted up just fine. Everything was In working order so I decided to clean up a little bit. After deleting a few items, I was directed to restart to complete the uninstall.

When my computer restarted, the black screen was back in full force. I'm definitely not an IT person but I have a general understanding. If anyone can help out it would be so very appreciated.

A:Black Screen of Death

First of all, I need to know your Operating system version. If it is Windows 8 then you can make a bootable cd to fix the problem using Windows Boot Genius: http://www.windowspasswordsrecovery.com/windows-boot/ but there is a charge. Let me know about your OS. The black screen of death is different than the blue screen of death. Blue screen means a hardware issue. black means software.

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Last Saturday, my wife turns on the computer and says that when she tried to log in, it would just display a plain black screen.

As I investigated, sure enough, when I log in, I only get a black screen. I can move the mouse freely, but nothing is visible. I have tried the following:
The Prevx fixshell.exe program
Ran malware bytes antimalware in safe mode
CTRL+ALT+Delete & Ran new task: "explorer.exe" and I also tried "C:\Windows\explorer.exe"
I also tried copying a new 'explorer.exe' file from a fresh install of my exact OS from my laptop.
I verified my registry at HKEY_Local_Machine\Software\Microsot\Windows NT\Current Version\Winlogon to make sure 'shell = explorer.exe', but still nothing.

Nothing seems to be working. I can boot into Safe Mode just fine and see everything. But I can't boot into my computer/user normal anymore. I really can't do an OS reinstall right now. Please help!

A:Black Screen of Death - Tried Everything, what now?

Do the following steps in safe mode.Click Start Menu
Right click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Display adapters
Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
Put a tick to delete driver software for the device and click OK
Restart Windows in normal mode

If you continue to have the same problem or other problems, let us know.

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I'm having issues with random freezes (crashes) with my laptop that I upgraded from pre-loaded Vista to Windows 7 Enterprise.

I'm not exactly sure where to begin, and searching the internet brought me to this forum. Any and all help would be appreciated.

A:Black Screen of Death??

I get something like this also. It is a black screen with a blue square in the middle. It says something like dumping memory to somewhere, then shuts off.

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Hey guys,

This is my first post and I really need help. I just purchased a brand new HD for my comp and reinstalled a fresh copy of windows XP home on it. Everything "seemed" to be working fine, but now the system hangs for literally 20 minutes when I boot. All I get is this black screen and then after 20 minutes windows pops up.

The same thing happens during game play. If I exit the game, I get a black screen, the system hangs, and after 20 minutes it comes back on. I have a Radeon 9500 and I tried the newest drivers and it started. I tried older drivers (catalyst 5.5) and it continued. I updated the BIOS and edited the settings for AGP and it worked for one reboot, but the problem came back once I played a game. I have the right monitor installed and everything...but the problem persists!

I could really use the help here. ANy suggestions will be throughly appreciated! Thanks!

A:The BLACK screen of DEATH! Need help!

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I was using my computer this evening, when it suddenly started shutting down. Realizing that earlier in the day I was getting prompts that my computer needed to be restarted so that updates would install, I realized that must have been what was happening. The computer restarted, installed the updates, then I believe it restarted again. It went to a black screen where it looked like it was loading drivers (which I have seen recently after other updates). I don't know if it was then or not, but I know the computer shut itself off, much like what would happen if it were overheating. I know overheating was not the case in this instance, as I had only had the computer on for a few minutes. When I tried to restart the computer, nothing happens. All the lights come on, and it sounds as if it's starting up, but no windows screen, no BIOS, nothing, so I can't even start in safe mode. I am thinking I have a botched update, but I don't know what I can do, if anything to fix the situation. Can anyone provide any help (or hope)?!!

I think my Vista is Home Premium 32 bit. The last software install I did was Firefox 5, but that has been over a week ago.

A:Black Screen (of death?)

Hi you might try a start up repair http://windows.microsoft.com/en-US/windows-vista/Startup-Repair-frequently-asked-questions

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1st time here so please bare with me
Upon start up recently my computer (Window 8 Asus NoteBook Model: S551L)
-the desktop is black

(No Icons, no task bar and nothing at the side *Only mouse is available*)
For now what im doing to overcome this is open Task manager, end task for the window explorer and then click new task explorer.exe and then my desktop, task bar and everything will show up again. (This is ok but its pretty annoying to have to keep doing it again every time i turn on my computer. so is there a way i can make them standard again like i turn on my com and the desktop and all just show up normally.)

Is there any easy way to like reset this without losing all my files.

Prior to all of that, the 1st few signs of my computer having some issues is that whenever I would login, there would be a light blue covering over my whole computer screen (All features worked fined except that it required some loading before any of the things I clicked opened which only after awhile, the blue screen would lift and then computer speed were back to normal.)

Extra info would be i've asked answer.microsoft
Did a Clean Boot, SFC scan details of the SFCdetail.txt

2015-01-25 21:49:58, Info CSI 00000509 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate&qu... Read more

A:Black Screen of Death

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Was working on the laptop when all of a sudden it blue screened. I was unable to copy down the code before it reset, but once it turned back on, the desktop is black. This happens right after I login. The taskbar is still there but there is no start button. I can boot into safe mode and its works ok. I've checked the event viewer and the main thing seems to be saying: The driver detected a controller error on \Device\Ide\IdePort0.

HP dv4t-1400
Windows 7 64-bit

Thanks in advance

A:Black Screen of Death?

If this is recent, you might want to try the System Restore option through the Windows safe mode.That should restore any changes that is causing this problem.

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Hi, I posted on a already started topic so my apologies if I've repeated.  Mod Edit:  Deleted that post, topic at http://www.bleepingcomputer.com/forums/t/567383/computer-help-forum-black-screen-of-death-help/ - Hamluis
I'm having the same problem. I have a Sony Vaio running Windows 7 64 bit and I'm unable to boot up to the normal desk top screen. It just ends up a black screen, with only the mouse curser showing.
I've tried booting in safe mode, no success, I've tried booting from cmd promt which only takes me back to a few days ago to restore, no joy ether. I've read various solutions on how to fix this but again it's a negative! Having been recommended to your site I'm now hoping you can help.
All the Best,

A:Black screen of death

Can you boot into Safe Mode with Command Prompt?

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Hi I recently started up my desktop and suddenly it was a black screen with only the cursor. There was nothing I can do, can't get into task manager or anything. I tried going into repairs during the startup and tried system restore and the others but no go. Safemode does not work either same black screen issue. We tried putting in a Vista upgrade disk in but after you click on install vista, I receive a message stating "A required CD/DVD drive device is missing. If you have a driver floppy disk, CD, DVD, or USB, please insert it now." I tried downloading the driver file from the hp site and also extracted the setup file which I then put in the usb. But when I plugged in the usb and tried going to that file I still get the message no driver.

Any help is much appreciated!

HP Pavilion Elite m9715f
Windows Vista home premium x64
8 GB
AMD Phenom x4 9650 Processor
750 GB Hard drive

A:Black Screen of Death

Hi why are you using a vista disc you could do better with a win 7 disc and run a start up repair

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I have Windows 7 Ultimate 64bit on my main hard drive, with XP Home SP3 on my second hard drive as a backup. A couple of days ago I had to use system restore in Windows 7, which seemed to go okay until it rebooted and I got the normal welcome screen and then the Black Screen of Death. I have tried all the Advanced Options, Repair your computer Safe Modes etc but every time I end up back at the BSOD. I cannot do a Repair Install as I cannot get into Windows 7.
Has anyone got any ideas on how to fix this?
Thanks for you help.

A:Black Screen Of Death

Quote: Originally Posted by johnp

I have Windows 7 Ultimate 64bit on my main hard drive, with XP Home SP3 on my second hard drive as a backup. A couple of days ago I had to use system restore in Windows 7, which seemed to go okay until it rebooted and I got the normal welcome screen and then the Black Screen of Death. I have tried all the Advanced Options, Repair your computer Safe Modes etc but every time I end up back at the BSOD. I cannot do a Repair Install as I cannot get into Windows 7.
Has anyone got any ideas on how to fix this?
Thanks for you help.

Boot from the dvd and do a repair install from there.

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Hi everyone.

i think i have probably made a noob mistake somewhere along the line but i am now very worried about what i might have done to my PC.

I bought a second hand cpu off ebay and the seller had 100% rating so i wasnt worried untill i received the cpu. i opened the parcel to find the chip loose in an envelope with just the plastic casing. no bubblewrap or any protection around it. i cant think of the beating it must have taken in the mail. then i see 2pins in the corner were slightly bent, so i get out the magnifying glass and a tiny pair of pliers and i bend them straight and it slips nicely into place and i lock it down, apply thermal paste and afix a new HSF unit i bought to match the jump in temp of the newer CPU. i boot her up to see nothing but a black screen.

NOW im seriously worried. i do a bit of googling and find i should reset my CMOS. i do that, remove the battery, take out all but one stick of RAM, hold PAGE UP during boot, i tried everything to get into BIOS at least !!! to no avail

so now im sorely disappointed i think i may aswell put my old CPU back in. I do so, reapply thermal paste but put the new HSF unit on, thinking ' at least i have a better HSF now'.
You guessed it !! my old CPU won't boot either now !! so i reset the CMOS again and take out the battery but it's just not happening everything i try is in vain and i am scared i have lost my 'other girlfriend' I am hoping this problem doesnt have any affect on... Read more

A:black screen of death

if anyone comes across this. do not worry i have pretty much assumed that i fried my motherboard. i am buying a new setup

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I've had my dell studio 15 laptop for about four months now. The only problem I've been having with it is that the screen tends to go completely black when I run too many tabs and doing a bit too much at once. Sometimes the laptop makes a really loud buzzing noise. Sometimes it just goes black and I would have to restart the laptop. I am most definitely sure that the sound is coming from the internal parts of the laptop. There are also times where I watch a video on firefox and my screen freezes up for a few seconds and returns me back to normal but the video is green, the audio still working. Anyone know what my problem is?

A:Black Screen of Death

Several things to check
I will give you a memory test
Download memtest86 and test RAM

In addition
Go to device manager and make sure all graphic and sound cards are up to date and have no yellow warning markers.

From a previous post on freezing
Blurry screen
Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Check memory with memtest86
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
Try a clean boot
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.


This seems like a lot, but go slow, ask questiions and you will be up and running.

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