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Black Screen of Death

Q: Black Screen of Death

Ive had my Hp laptop for a good while now and never have i had any problems until yesterday, when I closed my laptop without shutting down (ive done this many times before) putting it into hibernate mode. Today I opened it back up and the screen is total black. All the lights on the keyboard work and the fan seems to be running fine. Ive watched many yotube videos on how to resolved it and followed the tips given such as, linking my laptop to a tv, taking out the battery and just using the charger, I even try switching out the ram. Not sure what to do now any ideas please

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Preferred Solution: Black Screen of Death

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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I just got the new HP Envy a few days ago, and regularly every 30 minutes or every few hours I am getting a black or white screen of death. Leaving the computer on does nothing; though stopping it and restarting has always worked thus far. It is not overheating.

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In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?

A:Stuck on black screen of death, after blue screen of death

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.

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Hi been tying to solve BlackSOD for awhile now, can be very in frequent problem , then at other times, I will get a lots of Blacksod all at once.
PC will fail most of the day for days on end. Then Balcksod stops for while , like right NOW. Today PC booted no problems able to post.
Last night PC would not work at all, for hours. PC was going into a BlackSOD , when staring Windows. or soon after desktop appears.

Here are my specs: All compents where bought in 2011 at PC D.I.Y , store PC D.I.Y then built the PC. , not me :)

OS: win 7 64 bit Home premium , purchased at PC D.I.Y install by PC D.I.Y on the 17/01/2011 or thereabouts, ( reading off invoice).

AGE OF SYSTEM HARDWARE: All components where new when built on the 17/1/2011, or thereabouts.

AGE of OS: OS has not been re-installed since it was first installed, but have re-installed from a backup 12/12/2012 approx. ONCE, to try and stop BlackSOD. which started sometime in FEB/March 2013.

CPU: Intel 17650/3.00Hz/4.8GTs QPI/8M CACHE/LGA1366

GPU: ATI 6950 using ATI 12.10 version using older driver as 13.1 driver Blacksod still happened.

Motherboard: ASUS Sabertooth-X58 LGA1366,6DDR3,SATA3,UBS3,RAID,RMGS-6GBRM

PSU: PWCO-HX-750 , Corsair HX-750 ATX Modular PSU 140mmFAn 80Plus sliver

CASE: Antec 900 Two Black ATX Tower Case, lots of fans

System manufacturer: ?
Exact mode number: ?

A:Black Screen of Death or Black Gaming Screen of Death


How are the temps and voltage readings? If the PC is currently overclocked please reset back to defaults for testing purposes

Boot into the BIOS and post the temp and voltage readings. Usually Under Hardware Monitor,PC Health Status, or similar.

Once you have this info Install HWMonitor and take a screenshot of the program at idle and under load.

There could be a possible problem with the processor that could be caused by heat or voltage, or a bad CPU.

Download and install Prime95 (if you don't already have it installed) and perform the test
-Open Prime95 and choose Just stress testing
-Run each test (Small FFTs, In-place large FFTs, and Blend) for a few hours each to see if there are any errors produced or critical temps reached.

Common Platform Error Record @ fffffa8008925038
Record Id : 01ce475c64645785
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/2/2013 17:42:27 (UTC)
Flags : 0x00000002 PreviousError

Section 0 : Processor Generic
Descriptor @ fffffa80089250b8
Section @ fffffa80089251... Read more

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My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation... Read more

A:Black Screen of Death or Black Gaming Screen of Death

First things first update your BIOS it is very old:

BIOS Version: American Megatrends Inc. 1304 , 2/08/2011
Next uninstall the following it is likely doing more harm than good:

Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash
Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Also report the temperatures of your GPU at idle, and when it maxes out during the stress test
Next run prime95 this will stress test your ram/CPU:

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTe... Read more

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i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help

A:Black Screen of Death true black no keys work at all!!!HELP

Do you see the bios splash screen?
Did you ever enter BIOS before, so you know how to do it?
Do you see the win7 animated welcome screen (prior to logon)?
cd repair disc .... you mean this? System Repair Disc - Create

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Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.

Thanks in... Read more

A:Black Screen of Death/Blue Screen of Death

Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem


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Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

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Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.


Forum example of a successful recovery here:


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The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,

A:Black Screen of Death during boot, before login screen


Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this http://www.everything-microsoft.com/2009/12/01/windows-7-bsod-black-screen-of-death-freeze-and-potential-fix/

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

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I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!

A:blue screen of death,black screen,freezing...

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I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.

A:Windows 7 Black Screen then Blue Screen of Death

The SFC.exe did not work either.

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So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled

A:Blue screen of death, Freezing, and black screen

Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.

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1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

A:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

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I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

Thanks for the time, if more info is needed I willl gather it and post it

A:How do I fix windows blue screen of death and black screen

Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-

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my dell xps 420 was on and the power went on and now when i turn my computer on all i get is my cursor and a black screen. I can get to the BIOS though. Has anyone got this before and fixed it without replacing any hardware?

A:Black screen of death?

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running windows 10. I keep getting a black screen and nothing works. once in a great while I will also get a screen saying windows encountered and needs to shut down. I've already checked to make sure it's not some kind of malware.

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Hello everyone,
Just recently i got a problem with my pc running windows 7. what happens is, everything works fine to the point where i reach the login screen, i click on my user icn, enter my password and then it loads and i get a blank black screen with only the cursor showing.
what's weird is when i switch my user account and use guest or administrator (i have 3 accounts), i can successfully login and see my desktop and task bar and icons. it's only when i log into my user account that i get this problem.
i have searched everywhere for a solution but with no luck.
someone please help me!

thank you!

A:Black Screen of Death

Hi realnsleo and welcome to SF.
It's just a hunch but it looks like explorer.exe isn't started/crashed due to a possibly corrupted profile.
press CTRL-ALT-Del and check the task list, if explorer exe runs.
If not, in Task manager go to File/New Tasl(Run) and start explorer.exe from there.
If that works, we'll figure out how to fix your probably corrupted user profile.


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Not a blue screen of death, but rather black.

Here's my issue. Shut computer off during vacation. I have a surge protector. Came back, boot up, no go. Boots until windows logo appears, then it just goes black with only the mouse cursor up. Nothing will exit from this screen. CTL-ALT-Del, no go.
1. Rebooted in safe mode and same deal and same black screen before login prompt.
2. Enabled low resolution to verify its not video card. nothing.
3. Entered BIOS and switched to boot from dvd drive with install disc. Went to Start up repair. said it could not fix. here is the readout on the bottom:

Root cause found:
Boot manager is missing or corrupt.
cannot repair automatically
Repair action: File repair
Result: Failed. Error code = 0x15
Time taken = 0 ms

4. Went to system restore: Cannot restore no points
5. Went to system last known image: No images created (my fault) just installed windows like 2 months prior with no issues.
6. Went to command prompt and did a Bootrec /bootfix and Bootrec /rebuildbcd. Nothing, still black screen.

Some background info in case it relates to the dillema. I have windows installed on my E:/ drive and seperate from my data HD (C:/), so I can run a bit faster. But, I still have some old data on the E:/ drive that I absolutely need and subsequently never moved to the C: drive. The E: drive is from my old computer, so I have some important photos and documents I do not wish to lose. So, I'm contemplating reistalling wi... Read more

A:Black Screen of Death??????

have u booted without restart after system failure from 'F8' to get a bluescreen error code?

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Hi I recently started up my desktop and suddenly it was a black screen with only the cursor. There was nothing I can do, can't get into task manager or anything. I tried going into repairs during the startup and tried system restore and the others but no go. Safemode does not work either same black screen issue. We tried putting in a Vista upgrade disk in but after you click on install vista, I receive a message stating "A required CD/DVD drive device is missing. If you have a driver floppy disk, CD, DVD, or USB, please insert it now." I tried downloading the driver file from the hp site and also extracted the setup file which I then put in the usb. But when I plugged in the usb and tried going to that file I still get the message no driver.

Any help is much appreciated!

HP Pavilion Elite m9715f
Windows Vista home premium x64
8 GB
AMD Phenom x4 9650 Processor
750 GB Hard drive

A:Black Screen of Death

Hi why are you using a vista disc you could do better with a win 7 disc and run a start up repair

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Yes, thats a black screen, not blue

My problem is that my friend's computer will not load any type of OS. The computer has worked flawlessly for weeks. Then it just stopped. POST reports no errors. I can watch all of the boot procedure until the OS loading is going to happen. (RAM check, IDE check, RAID load, etc) I cannot even get the box to load Windows Startup from the CD...

I have checked the BIOS
I have swapped out the video card with another that works (the one I'm using right now)
I pulled all un-needed hardware's power cable to check for power issues
All fans are working
I can't get into Safe mode w/ F8, so it's not a screen resolution issue

Hardware Rundown:
AMD64x2 5400
ATI Radeon x1600Pro w/ aftermarket cooling added on to it.
Elitegroup KA3 MVP motherboard

Anyone have an idea?

A:black screen of death

Hi asmodeus47

Have you anouther HDD you can install and format and try installing an OS ?

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Everytime I turn on my laptop I get a black screen after the Dell logo pops up. This has been happening for atleast a month now. The last time I got it to completely boot up I ran virus scans, malware scans, and tried doing a restore with all no such luck. The last thing I did on my laptop was create a PowerPoint presentation with no new hardware or software configuration. I took my laptop to my schools IT department and couldn't get it to boot up as well. any suggestions?

The laptop is Dell Studio 1558 with Windows 7 and an Intel Core i3.

A:Black Screen of Death

Does it boot fine sometimes? Can it boot from bootable DVD for example a win7 install DVD?

do you have a win7 install DVD or win7 system repair disk?

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I'm having issues with random freezes (crashes) with my laptop that I upgraded from pre-loaded Vista to Windows 7 Enterprise.

I'm not exactly sure where to begin, and searching the internet brought me to this forum. Any and all help would be appreciated.

A:Black Screen of Death??

I get something like this also. It is a black screen with a blue square in the middle. It says something like dumping memory to somewhere, then shuts off.

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Ok so my friend gave me his laptop so i could fix it but I cant seem to be able to so i need sum help from the community.

Laptop: Toshiba Satellite L305 - s5883
OS: Vista 32 Home

On boot it loads the BIOS then goes onto loading vista. NO splash screen just a black screen with a cursor(active) i can move the cursor around.

1. Ctrl + Alt + Delete (nothing happens absolutely nothing pop up no task manager or login nothing)
2. Booting into safe mode + command prompt (nothing pops up not even the CMD) just the black screen with cursor agian
3. Booting from vista disc (again nothing happens it loads vista then black screen nothing shows up) and yes i changed boot
order to CD first
4. I even attempted to do a clean install with windows 7 (loaded windows 7 no splash screen just a black screen)

Detects hard drive/ram/cpu so i do not believe it is a hard ware issue but i could be wrong.

possibly a corrupt bios? (never delt with this before so if it is could some one give me step by step instructions on how to fix it plz)

so i need your guys help with potential fix can not do a reformat as i can not boot from the discs no CMD or safe mode or task manager :*(

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I am having trouble fixing my black screen of death, I have tried updating my BIOS and tried re-inserting my ram stick. Both method didn't work, I am only able to see what's on my monitor when I connect it to my tv with an HDMI cable. Any solutions for this problem? Answers would be much appreciated. Product number: W8X36UA#ABL

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Ok I've been a PC Tech now for 4 years, run my own bussiness, and this one is something I can't figure out. I managed to finally get Vista installed after making an external hard drive into a vista install medium, so it installed, got through all the stuff took about oh 40 minutes. First login after setup is done, bam Black Screen of death. Ran memtestx86 for 4 loops, no errors, ran seatools to test the hard drive no errors. Hardware checks out, its a Windows vista Masterdisk with both 32 and 64bit Windows on it, and has worked for 100's of installs before it.

It's an Acer laptop, Core Duo 1gb of ram, client laptop, and for the life of me this isnt making sense, freash clean load of Vista, hard drive wiped, same issue we where having before the drive was wiped, and i've looked it was definatly wiped, this eludes, me so any advice yall might have, id really appreciate it, I told my customer it would be done by monday morning, and since I work from a home bussiness, my word is my life line for more clients.

A:Black Screen of Death

If the problem exists even after a reinstall it points to hardware.
You may want to use this list a as a guide, giving attention to the hardware causes
Roundup of Vista’s Black Screen of Death – Solutions | Burchwords

The last solution, even, in this write up is to reinstall and not many (if any hardware causes)
Did you test the memory? Although memory is not given as a direct cause, in many situations, replacing ram is. Your situation seems unique, however. Here is the memory test.
Download memtest86 and test RAM
Run for 8 passes
If passes try a good stick in each slot for 3 passes
If fails do the same for 8 passes.

Are you are correct describing it as a black screen, it is not a Blue Screen of Death (BSOD)?

I think that you actually had a BSOD, hardware related. I will give you our best write up for a BSOD and hardware.

BSOD or as you describe it black screen here is the method that you should use

I know that on some systems the BSOD is a black screen and some may call it that. Most here, use the term BSOD, want to be sure of what happened.

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so i dont know much about computers so no fancy talk thanks.

heres my problem i have a HP computer, windows 7
my computer was walking all fine until suddenly switched it on next day and it says window is loading
but when its done it just have a black screen with a cursor icon that i can move.

ive tried google help and youtubing it but to no avail. because ctrl alt delete dont work when i press it nothing pops up.

i tried system restore but it cant find system restore point. i dont want to reinstall everything if theres any to fix it without that
would be much appreciated

thanks im loosing my mind trying to find out how to fix it

A:<<HELP Black Screen Of Death>>

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I'm having an interesting situation with a computer I built for a friend.

It happens randomly but if you touch the computer (no noticeable electrical discharge occurs) the screen goes into a reset type black screen, all the fans rev up, and that's it. It stays like this until you either hit the reset switch or power off completely. Once you reset you get the Windows did not shut down properly screen.

At first we thought it might be a faulty CD drive because it was happening when he pushed the CD drive eject button or when he closed the drive. I switched out the CD drive for a new one and when I went to put the side panel back on I touched the body of the case with the panel and it did it. This doesn't happen regularly, I can't recreate the problem. I tried moving wires (the case button pin connectors) and moving the case around, opening and closing the CD drive and nothing.

I put his case on his plastic floor mat and told him to try and avoid touching it until I figure this out.

We haven't tried a windows reinstall or anything software related. He's running AVG free, scan showed nothing. I'm going to get him on Norton 2011 internet security and run a registry check with Registry Mechanic.

Any thoughts?


-LG 22X DVD Burner - Bulk Black SATA Model GH22LS50

-COOLER MASTER Centurion 5 CAC-T05-WW Computer Case

-Microsoft Windows 7 Home Premium 64-bit

-(2) SAMSUNG Spinpoint F3 HD502HJ 500GB 7200 RPM SATA
-(2) SAMSUNG 1TB 7200 RPM

-CORSAIR CMPSU-65... Read more

A:Black Screen NOT of death

That kind of "screams" Hardware. No need to change any drivers. I would check each and every cable for damages (including checking everything between case and outlet for proper grounding) even anything coming from the PSU that isn't connected.

What I can't say from here is, if you guys are charged up statically by an unfortunate combination of carpet/footwear and lack of humidity or if you simply provide a better ground than the cables.
whatever the case...electrical current seems to run ways it's not supposed to and that pulls down your comp.


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Hopefully I am in the right forum here. Sorry if I am not.

I ran into a problem the other day. I was playing everquest 2 when i got the infamous blue screen of death. When windows finished dumping the memory, the computer rebooted itself, went through all its bios stuff with out any errors showing that I can see. When it came time for windows to load, nothing came up. I got the black screen of death with the cursor in the upper left corner which blinked a few times then it dropped down two lines where it sits and blinks for as long as I let it. When I went to open up the computer case, the area on the top back of the case was extremely hot (area of the power supply). I open everything up, the usual dust is settled on everything. So I blow and vaccuum everything out, reseat the ram, video card, and cpu. Try it again and same thing, black screen of death. My keyboard is a logitech 5000 which is bluetooth and it won't allow me to get into bios, so my next step there is to get a ps/2 keyboard. But until, then I figured I would post here and see what you guys thought might be the culprit. Hard drives spool up, no unusual beeps from the mobo.

Thank you.


MSI K9A2 Platinum AM2+/AM2 AMD 790FX ATX AMD Motherboard
AMD Athlon 64 X2 6400+ Windsor 3.2GHz 2 x 1MB L2 Cache Socket AM2 125W Dual-Core Processor
CORSAIR XMS2 4GB (4 x 1024MB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel Kit Desktop Memory
MSI RX3870-T2D512E OC Radeon HD 3870 512MB 256-bit GDDR4 PCI ... Read more

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Hey, I have a Compaq Presario CQG1 and am using Windows Vista. Two days ago I deleted a couple of files for games I used to have installed on my laptop but have uninstalled, these files were in the program files folder (I mention this because I initially worried this might have been the cause). When I turned off the computer 15 windows updates were automatically installed, the windows updates that occasionally come up on vista.
The next morning when I started up my laptop I had a black screen rather than the log on screen, I restarted it and used system restore which did the restore where it starts it up in the last known working condition or whatever. It then started up properly and quickly. I had to reinstall the updates but afterwards it started up fine again so I thought it was sorted.
However whenever I turn on my laptop now it goes to the black screen and I have to restart it, or wait for ages. I also got a malware virus but my security software noticed it and got rid of it and I am currently running a whole computer scan to see if I have any others. The last time I turned my laptop on I had to restart it twice before the log on screen popped up in normal time. Does anyone know what may have caused this and how I can fix it? I will take it to a local computer shop if I don't find a fix but it would be nice to sort it myself if I can

A:Black Screen of Death

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I am getting frequents black screen of deaths.

Very few times, what I see is Black screen while working on After effects or browsing internet or watching movies, today I got 2 black screen while playing multilayer MW3 and even on Batman.

What it does?
The screen goes black and CPU is running. Keyboard lights goes off.
1 in 10 times I see that whole system gets restarted again.

Graphic driver is latest updated.
CPU temp are 30-34 C idle and 45 C while playing games
Mobo temps around 38 C normal, 50 while playing games.
RAM are okay in MemTest.

I recently tested my system with Performance test with all test and it shows result as 2022.4
What can be the issue of black screens?

I checked my CPU it has black lines.. See images.
I tried to rub it with cloth and it was getting off, is that dust? Will that effect? If yes, then how can I clean it in a better way? Is this CPU is issue?

My system specs:
Mobo: ASUS M4A88T-M
CPU: AMD Phenom II X6 1090T BE
CPU Cooler: CM Hyper 212 EVO
GPU: EVGA GeForce GTX 560 Ti DS Superclocked
PSU: Seasonic Gold X 650W
12gigs RAM

Dump files:

A:Black screen of death.. HELP!

remember my son having black screens playing dayz,turned out to be graphics card,suggest try a different one

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Sorry about the title, just saw alot of BSOD threads, and I guess it was just my attempt at a bad pun.

Anyways, jokes aside, the problem is pretty serious; I'll try to explain it to the best of my abilities, although it's a pretty weird one:

It all started yesterday, while I was watching some videos on my computer when I started to feel a little sleepy. Deciding I was too sleepy to concentrate, I decided to put the computer in sleep-mode so I could pick up where I left off, before going to sleep myself. 6.5 hours later I woke up, and tried to turn it on by pressing a key on my keyboard... no response
tried shaking and clicking my mouse... no response
checked the VGA and tried again... no response
power button... no response.
So I gave up and hard reset the computer, but when I tried to turn it on again (now here is the weird part) it would turn on... put it wouldn't do anything. The fans, the lights, cd-drive, graphics card-fan... all worked (or were at least getting electricity) yet no bios or loading screen or anything for that matter.

Long story short... I've tried pretty much everything, and I know that's a cliched statement-- but I've literally disassembled everything till it was just the Motherboard, Graphics card, and PSU. And I've tried hooking it up to a different monitor, and I'm sure it's not the monitors since both work when hooked up to a different computer. I've even tried reseting the BIOS manually; no avail.

Looking through the net, there aren't many... Read more

A:BLACK screen of death!!!

If you can't see the POST, it's probably a hardware problem.
Check the coolers (both CPU and video) to see if they are adequately powered, that their fans are working, and that there's nothing clogging the coolers.

The most likely component causing this type of problem is the video card - so try another video card. DON'T buy one unless you can return it for a full refund. We're just throwing parts at the problem until we can figure out what it is.

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I have been able to sort this problem out but thought it might be beneficial to others who may have the same issue.
The issue I had was a black screen after logging into my profile on Windows 7. I could only see my desktop in safe mode.
I did several searches and found some resolutions on the internet that did not work. One of my colleagues suggested that I run combofix to see if that would resolve the issue. While setting up the combofix program to run (in safe mode) I got a message stating that I needed to turn off my anti virus software - avast. I could not find any instance of the program running in my task manager, so I removed the program completely and rebooted. Voila - the black screen problem was solved. I could see my desktop again. I have seen quite a lot of people having the same issue as I, so I hope this will help
Anyway I still ran the combofix, and the results are:

ComboFix 13-10-16.02 - normusic 17/10/2013 21:13:11.1.2 - x86
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.2010.912 [GMT 1:00]
Running from: E:\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
c:\program files\DealPly
c:\program files\DealPly\DealPlyIE.dll
c:\program files\DealPly\DealPlyIE64.dll
c:\program files\DealPly\DealPlyUpdate.exe
c:\program files\DealPly\DealPlyUpdate... Read more

A:Black Screen of Death

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===There are still issues to cover.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number). Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depe... Read more

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I just tried to install a biochemistry tutorial and netter antomy atlas to my pc. Once i peformed the restart I get a promp that says lsass.exe entry point not found. The procedure entry point _resetstkoflw could not be found in the dynamic libary msvcrt.dll. The the same this pops up again only under system.exe. I know that when i tried to install the programs they replaced my msvcrt.dll. After i push ok I get a blank screenand a cursor that is all. The same thing happens in safe mode. Now I just need to replace it with the original one. However I don't have a recover disk to do this. So is there any other way to fix my problem? Is there a way i couls replace it via a flash drive? Thanks guys.

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Computer has problems after log-in, nothing loads except for a taskbar without a start button. Using ctrl-alt-del, can access the options given and attempt to turn off or restart but just hangs at the screen saying "shutting down." The hijackthis log is as follows:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:50:38 PM, on 1/1/2012Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v9.00 (9.00.8112.16421)Boot mode: Safe mode with network supportRunning processes:C:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\PowerISO\PWRISOVM.EXEC:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exeC:\Windows\SysWOW64\rundll32.exeC:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Trend Micro... Read more

A:Black screen of death

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about y... Read more

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This may seem wierd but in my case it is urgent!

Recently I was notified by Windows that I need to run a CheckDisk for C: drive. I dont knw y but this happened! Scanning and repairing C drive: 54% and got stuck there. So i did a force restart and this came "Preparing Automatic Repair" and then "Repairing disk errors. This may take over an hour" but after around 50mins nothing happened and the HDD light was dead. So force restarted it. And the scanning and repairing came again. But this time it finished to 100% booted up and mouse pointer came up. But if I move it, it stays for sometimes and then disappears. And if do this again the same thing happens. If i press Caps Lock or Num Lock it stays on for sometime and then turns off. HDD light blinks. But a black screen. I tried to boot into Advanced Repair *and correct it. But unfortunately no system restore points or anything. I tried restarting the ChkDsk but it corrected some parameters but no use. Booting into Safe Mode also failed because of the mouse pointer automatically hiding

Please help me




Windows 10 enterprise N

Intel corei7

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I've been fighting over 2 weeks now with this problem and after hours and hours of struggle I decided to look for a help.
I will be detail as possible and hope there is someone who can help me through this to fix the problem I have.

First here are my specs:
Intel i7 M620 2.67GHz
4.00GB RAM
Windows 7 Ultimate 64bit
GeForce GT 330M (1440x900)

My problem is rather deadly and I have no idea where it's coming form.
I'm getting a random black screen of death where the screen goes black and the computer completely freezes. I know the computer has frozen because my friends on messengers like MSN or on Steam client displays me as offline.

It's not frequent, but it seems it appears randomly WHILE I'm using Photoshop CS4 or RIGHT AFTER my video player, KMPlayer, plays a video file (The video shows for a second and my computer goes into the black screen of death).
Since it's quite random and it doesn't happen for the most of the time, so I cannot reproduce them to try new things such as playing a song to see if it stops immediately.

However, I realized a similar issue occurs when I try to play a few PC games.
I own about 350 Steam games, and I've tried about 200 games and here are the few games that suffers from the similar issue:

Audiosurf - ONLY HAPPENS on pro modes. When the level loads and the camera view moves to the player, there is a shutdown blink and the computer stops. No sound.

Worms Reloaded - HAPPENS ON RANDOM. Black Screen of Death.

Alien Breed 2 - ALWAYS HAPPEN... Read more

A:Black Screen of Death

No one knows?

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So the other day (yesterday) I was using my computer as I do almost everyday and was playing the game WorldofWarcraft then my comp froze, nothing worked, no mouse pointer or anything.

I had to do the Hold Power button for 6 seconds to turn off method., Restarted it, then it opened fine. Then I opened WoW and got (don't remember exactly what it said to my annoyance) a error message I think saying it couldn't find the video drivers or something.

So I restarted it again, and then opened WoW, and got a black page with mainly green and blue Vertical lines on it and again at that page, the system froze up.

F**k I said to myself, not good, so 1 more time I turned it off and restarted it, only to find out that Nothing would appear on my monitor, Not only would nothing appear but as its a newish flat screen, it showed me the Message "Searching for Signal" aka no signal, as if it wasn't plugged in (yes I checked, its plugged in).

I wasnt 100% sure where to post this but figured this is a good place to start.

If anyone has any ideas what this could be PLEASE post a tell as im poor and cant afford to buy a new computer.

Pentium 41.5Ghz
1x 512 Kingston SDRam, 1x (xyz brand) 256Mb SDRam
ATI Raedon 9250 128Mb Video Card
1x 80gig 7200 HD
1x 60gig 7200 HD

(dont know Mobo specs and if ya need any other info Pls just ask and ill try to find it out)

I usually Post on Geeknewz.com but for whatever reason, in the past several months very few people check it... Read more

A:Black screen of Death

well, im going the cheaper route and going to replace my video card, the one Im gettng is a PCI-E card, Im not sure this is the correct one, does anyone know how one checks whether or not this is the correct one,

the new one will be a ATI X1650, and my old, now kapoot one is a ATI Raedon 9250.


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Windows Xp Professional. Dell. Intel Pentium 4 HT


I was having an issue with mallware called "Malware Doctor." So I ran Malware Bytes as usual, and after the scan it found 2 Trojans. I removed them and it asked to restart my computer to complete the process. I clicked ok, then when it restarted the normal screen came up then just went black.

I have tried rebooting several times, I am able to hit F2 and F10 and see the setup and boot files. I can also hit F8, but when I make any selection after hitting F8 it either starts again with the black screen or if i select to start it in safe mode I get a bunch of white text saying "multi(0)disk(0)rdisk(0)partition(2)\windows\system32\ntoskrnl.exe" etc...
I have tried hitting ctrl.alt.del with nothing happening.

Please help if you can.

A:Black Screen of Death!

Hi .BC Removal Guide, Malware DoctorIf you have already tried all of the above listed steps for removal...then I suggest following the instructions near the bottom of the link...which begin "If you are still having problems...."Louis

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Starting yesterday, noticed the BSOD. I have a Windows 10 Dell Inspiron laptop.

At boot up the login screen pops ups and I am able to log in fine but then the welcoming process is extremely slow leading upto the BSOD (nearly as I can still see the taskbar at the bottom but otherwise black screen with no icons and also cannot click or type anything).

I tried to system restore but it failed citing drive errors. When I asked to windows to fix or repair the errors, it freezes and unable to complete the task.

please help,
thank you in advance

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I've actually cried about this now (embarrassingly) because I have so many important files on my computer, but here's the gist of it:

My Problem: One day, while I was happily using my computer, I left it alone for just a few moments, just a few, to tend to my sister's needs. The screen then turned dark, because that is my screensaver, none. That is, I thought that was merely the case, as I returned to sit back and slide my mouse around to bring back my desktop's view... Strangely enough, it remained that way. I figured it was stuck in its screensaver, so I shut down my computer and booted it back up. It goes through the regular routine, shows the large, silvery "e" to show that it's an eMachine, and then black again. It won't even let me start. I'm afraid here, I don't want all the documents, pictures, and various data I've collected for several years to be out of my reach forever.

What I've Tried So Far:
Holding F8 at startup/F11 at startup: I've tried various safe modes, Last Known good Configuration, and Starting Windows up Normally. I haven't tried the other options, such as "Enable Boot Logging" or whatever else is listed, because I'm not sure what they'll do. If anyone can tell me what they will do, that'd be helpful as well... Such as Directory Services Restore mode, Debugging Mode, VGA mode, you get the idea...
Rebooting (countless times)
My father tells me he's tried unplugging all the cables and plugging them back in again, but I never... Read more

A:Black Screen of Death

Do you have another PC you can use? If so I would put your harddrive into that PC to back up the info (make sure you put them on seperate IDE channels to avoid any possible colissions). That way at the very least you do not loose your data, even if you end up reinstalling windows.

As for the repair, start by entering your BIOS and seeing if your BIOS will recognize your harddrive. If it doesn't recognize your harddrive then you can assume that is the problem. Otherwise, if none of those advanced options work you will likely need to start from the recovery console. This will require your windows CD to access. You will need to boot to the cd and press r at the first prompt to repair using the recovery console. From the recovery console start by running chkdsk...type the code below

chkdsk c: /r

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I have a Windows Vista SP1 64-bit with 8GB RAM and 2 ATi Radeon 3850's CrossFireX; Anyways, I have a program called System Mechanics, you've all probably heard of it before, it's a great program for cleaning up your hard drive and defragging your memory. However, I ran it last night and told the program to automatically restart the computer when it was finished, after it finished and restarted I was greeted with the atrocious Black Screen of Death with a Cursor though it isn't blinking and I can move it freely, however there's nothing I can do with it considering the bottom task-bar is nonexistent and the entire screen is black.

I've tried some of the solutions, I can't even do the CTRL+ALT+DELETE to get into the Task Manager and manually start explorer.exe; Help me please. The only sort of reaction I can get from the system is to get Stick Keys to pop-up when I hit the shift-key five times. I am very confused. I have no external Hard Drives hooked up to it and there are no thumb-drives connected via USB either. I'm a thoroughly stumped here. Please help me.

A:Black Screen of Death

Hi and welcome,
Can you at least boot in to Safe Mode as described here: http://windows.microsoft.com/en-GB/windows-vista/Start-your-computer-in-safe-mode ? Someone may then be able to try to help you further.

Unfortunately it's too late for now to tell you that reg cleaners/boosters are not well thought of here at TSG, but for the future here's why: http://library.techguy.org/wiki/Registry_Cleaners

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I have tried so many ways to fix my computer. The most common method to fixing the black screen of death seems to restarting from a recovery point but my comp doesn't have any :(. can you help?

A:Black screen of death

Restart the computer and press F8. In the Advanced Boot menu (Safe Mode etc) choose Repair Your Computer. If you have a Windows DVD you can also boot from the DVD and choose Repair Your Computer.
You also can download the ISO image of Seatools in my signature. Burn the image to CD using IMGBurn. Also in my signature. Boot off of the newly created CD and run the Short and Long tests on the HDD. If either test fails, the HDD needs to be replaced.

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Hi new here and to malware in general.

Laptop is starting up with a black screen, mouse pointer is moving. Nothing else. Ctrl Alt Del and Ctrl Shift Esc do nothing.

This is what Ive done so far.
1. Safe mode: no difference
2. Safe mode with command prompt: Can finally start programs from the command line.
2a. Tried to run superantispyware and received "application failed to initialise properly" error. The same message appears for SpyBotSD.
3. Removed HDD and scanned on another computer as a secdonary drive. No infections with MalwareBytes or superantispyware.

Help would be greatly appreciated.


A:Black Screen of Death

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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