Over 1 million tech questions and answers.

Black Screen of Death

Q: Black Screen of Death

Ive had my Hp laptop for a good while now and never have i had any problems until yesterday, when I closed my laptop without shutting down (ive done this many times before) putting it into hibernate mode. Today I opened it back up and the screen is total black. All the lights on the keyboard work and the fan seems to be running fine. Ive watched many yotube videos on how to resolved it and followed the tips given such as, linking my laptop to a tv, taking out the battery and just using the charger, I even try switching out the ram. Not sure what to do now any ideas please

Read other answers
Preferred Solution: Black Screen of Death

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

Read other 15 answers

I just got the new HP Envy a few days ago, and regularly every 30 minutes or every few hours I am getting a black or white screen of death. Leaving the computer on does nothing; though stopping it and restarting has always worked thus far. It is not overheating.

Read other answers

In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?

A:Stuck on black screen of death, after blue screen of death

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.

Read other 9 answers

Hi been tying to solve BlackSOD for awhile now, can be very in frequent problem , then at other times, I will get a lots of Blacksod all at once.
PC will fail most of the day for days on end. Then Balcksod stops for while , like right NOW. Today PC booted no problems able to post.
Last night PC would not work at all, for hours. PC was going into a BlackSOD , when staring Windows. or soon after desktop appears.

Here are my specs: All compents where bought in 2011 at PC D.I.Y , store PC D.I.Y then built the PC. , not me :)

OS: win 7 64 bit Home premium , purchased at PC D.I.Y install by PC D.I.Y on the 17/01/2011 or thereabouts, ( reading off invoice).

AGE OF SYSTEM HARDWARE: All components where new when built on the 17/1/2011, or thereabouts.

AGE of OS: OS has not been re-installed since it was first installed, but have re-installed from a backup 12/12/2012 approx. ONCE, to try and stop BlackSOD. which started sometime in FEB/March 2013.

CPU: Intel 17650/3.00Hz/4.8GTs QPI/8M CACHE/LGA1366

GPU: ATI 6950 using ATI 12.10 version using older driver as 13.1 driver Blacksod still happened.

Motherboard: ASUS Sabertooth-X58 LGA1366,6DDR3,SATA3,UBS3,RAID,RMGS-6GBRM

PSU: PWCO-HX-750 , Corsair HX-750 ATX Modular PSU 140mmFAn 80Plus sliver

CASE: Antec 900 Two Black ATX Tower Case, lots of fans

System manufacturer: ?
Exact mode number: ?

A:Black Screen of Death or Black Gaming Screen of Death


How are the temps and voltage readings? If the PC is currently overclocked please reset back to defaults for testing purposes

Boot into the BIOS and post the temp and voltage readings. Usually Under Hardware Monitor,PC Health Status, or similar.

Once you have this info Install HWMonitor and take a screenshot of the program at idle and under load.

There could be a possible problem with the processor that could be caused by heat or voltage, or a bad CPU.

Download and install Prime95 (if you don't already have it installed) and perform the test
-Open Prime95 and choose Just stress testing
-Run each test (Small FFTs, In-place large FFTs, and Blend) for a few hours each to see if there are any errors produced or critical temps reached.

Common Platform Error Record @ fffffa8008925038
Record Id : 01ce475c64645785
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/2/2013 17:42:27 (UTC)
Flags : 0x00000002 PreviousError

Section 0 : Processor Generic
Descriptor @ fffffa80089250b8
Section @ fffffa80089251... Read more

Read other 7 answers

My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation... Read more

A:Black Screen of Death or Black Gaming Screen of Death

First things first update your BIOS it is very old:

BIOS Version: American Megatrends Inc. 1304 , 2/08/2011
Next uninstall the following it is likely doing more harm than good:

Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash
Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Also report the temperatures of your GPU at idle, and when it maxes out during the stress test
Next run prime95 this will stress test your ram/CPU:

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTe... Read more

Read other 9 answers

i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help

A:Black Screen of Death true black no keys work at all!!!HELP

Do you see the bios splash screen?
Did you ever enter BIOS before, so you know how to do it?
Do you see the win7 animated welcome screen (prior to logon)?
cd repair disc .... you mean this? System Repair Disc - Create

Read other 4 answers

Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.

Thanks in... Read more

A:Black Screen of Death/Blue Screen of Death

Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem


Read other 2 answers

Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

Read other 7 answers


Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.


Forum example of a successful recovery here:


Read other 3 answers

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

Read other 8 answers


I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.

A:Windows 7 Black Screen then Blue Screen of Death

The SFC.exe did not work either.

Read other 4 answers

I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!

A:blue screen of death,black screen,freezing...

Read other 6 answers

While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,

A:Black Screen of Death during boot, before login screen


Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this http://www.everything-microsoft.com/2009/12/01/windows-7-bsod-black-screen-of-death-freeze-and-potential-fix/

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

Read other 4 answers

I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

Thanks for the time, if more info is needed I willl gather it and post it

A:How do I fix windows blue screen of death and black screen

Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-

Read other 19 answers

1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

A:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

Read other 1 answers

So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled

A:Blue screen of death, Freezing, and black screen

Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.

Read other 2 answers

Yesterday I was watching a movie on VLC media player when my whole laptop started freezing randomly, and I had to wait 1 minute until it unfroze, and after that it was slow as sh*t and I couldn't even restart it, it would stay stuck on my desktop wallpaper. Then I just got impatient and removed my laptop battery and unplugged the AC cord. Then I restarted my laptop and I couldn't get passed the BIOS, it just showed a black screen with no cursor or anything.

I tried pressing F8 to enter safe mode but the safe mode screen doesn't appear. I also tried doing a system restore from my BIOS but it would just give me an error saying that the restore point was corrupted. Also, I did drop my laptop about 30 mins before this happened, but it wasn't even a 1 foot drop and it was on carpet, but I'm guessing by this that something inside the laptop got dislocated or something. And yes it was the only time I've dropped it. Also, when you let the black screen on for about 15 mins it goes into System Repair but that doesn't do anything at all.

I wouldn't mind just taking it to the shop and completely reinstalling Windows, but I have about 10gb of music and I seriously don't want to lose it. Yes I know I should have backed it up but I've never had a problem before so I didn't expect this.

I have an HP G60 if that matters at all.


A:How do I fix a black screen of death?

Read other 14 answers

Hello, have a Big problem
Yesterday i booted my pc and eyyyyy only a cursor with black screen
I tried all possible fixes but Nothing worked, all steps in yt, Nothing, running in safe mode, same all f8 tasks tried, can topen? task manager, Nothing im forsted up with it,
Maybe Its because i delayed last ntfs scan but idk...
Please help, i have there to many documents for reinstal it

A:Black screen of death

But i can run in fix the cmd so if can be there any comand to scan ntfs OR kill the black death screen pls reply

Read other 3 answers

I just tried to install a biochemistry tutorial and netter antomy atlas to my pc. Once i peformed the restart I get a promp that says lsass.exe entry point not found. The procedure entry point _resetstkoflw could not be found in the dynamic libary msvcrt.dll. The the same this pops up again only under system.exe. I know that when i tried to install the programs they replaced my msvcrt.dll. After i push ok I get a blank screenand a cursor that is all. The same thing happens in safe mode. Now I just need to replace it with the original one. However I don't have a recover disk to do this. So is there any other way to fix my problem? Is there a way i couls replace it via a flash drive? Thanks guys.

Read other answers

I was using my PC last week, turned it off and when I turned it on on next day, it kept the black screen with cursor only befor showing the welcome message from Windows 7. Ctrl+Alt+Del don't work, Ctrl+Shift+Esc don't work, so I forced turn off. I started my PC again in safe mode and it worked with internet, after a few days, the internet stoped working. I tryed restoring my Windows, my PC restart with the black screen again, I went to safe mode and it gives me a error saying the Windows can't restore.
After a few days I tried going to Windows log and I've found a strange error. And now I tryed to run the system log and it sayed "Event Log is unavailable. Verify that the service is running."
I guess this is the end of the line, I don't want to reformat my PC, but I guess I can't do anything else.

A:Black screen of death

I've been working with Windows in large scale environments since WinNT and when it a Windows install repeats problems just 'nuke & pave'.

Read other 1 answers

everytime my computer turns on it says system can not store from original...because image corrupt. whats that mean!?!

A:Black screen of death!!

Read other 6 answers


I have two computers, both running WinXP SP2, both having the black screen of death!!):

The first computer is a dell desktop, Intel Pentium iii, GeForce 4200 graphics card, 256 mb of RAM.
this computer is different from the other, I first got the screen of death on this one when i went to the display properties menu and changed the display settings. now everytime i turn on the computer I have to wait like fifteen minutes for the monitor to turn on while the CPU has been running, after the monitor turns on, the computer has skiped the BIOS boot up screen n everything, it just directly goes to the black screen with a movable cursor, no commands will work as I've already tried, and I don't have any WinXP cds.

my second problem is with a dell Inspiron 1000, Intel Celeron, and 256mb of RAM.

this computer has had problems, when it used to boot it will just go to the login screen then just show my desktop after trying to load up, I downgrade its RAM, and put it's original RAM in other computer, but I decided to install a new OS(Ubuntu 10.04) on the Inspiron, so I had to retake the RAM, once I did the computer didnt even ask me to press F1(because of the RAM change), the computer just simply went to the black screen with no movable cursor, but this computer does go to the bios etc. though i've already tried safe mode etc. and no commands work, i have no xp cds, but i do have the ubuntu cd, i would like to boot from but it wont let me!!!! Any help plizzz!!!!

A:Black Screen of death

Start a second thread for the second computer. No one that can help you is going to waste time trying to figure out which computer is which in the middle of the same thread.

On the first computer (and only, for this thread), boot to Safe Mode and select the boot option "Use Last Known Good Configuration". Report results.

Read other 2 answers

Just quickly typing this in safe mode. I updated my malwarebytes and I was told to restart pc (because it had found 18 pup's) which I did. Now after the wellcome screen it fades to black so only the white cursor is seen. This is a real pain and I don't know if the driver has gone again. My next reply will be on my tablet, can anyone offer any suggesstions on what do to please? Am running windows 7.

A:Black screen of death

If available, I'd start with the install disk and do a startup repair. The next step will depend on the results of this first step
Keep us posted

Read other 5 answers

Hi new here and to malware in general.

Laptop is starting up with a black screen, mouse pointer is moving. Nothing else. Ctrl Alt Del and Ctrl Shift Esc do nothing.

This is what Ive done so far.
1. Safe mode: no difference
2. Safe mode with command prompt: Can finally start programs from the command line.
2a. Tried to run superantispyware and received "application failed to initialise properly" error. The same message appears for SpyBotSD.
3. Removed HDD and scanned on another computer as a secdonary drive. No infections with MalwareBytes or superantispyware.

Help would be greatly appreciated.


A:Black Screen of Death

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

Read other 2 answers

I encountered this problem yesterday. Everytime I reboot my computer using the Start menu, nothing loads, and all I see is a blank, black screen and my cursor. Switching it off manually works fine though.

I recently deleted a few files to clear up disk space because I kept getting those annoying notifications, could this be the problem?

A:The BLACK screen of death?

Hi CheezNapkin and welcome to TSF

Apart of our troubleshooting process needs us to boot your computer into Safe Mode to test things. I would like you to start up your computer and when it gets past the BIOS Splash Screen (first load up screen) I would like you to keep tapping the F8 key.

When you get to the Advanced Boot Up Options page I would like you to use the arrow keys to navigate to Safe Mode. Hit enter on Safe Mode and choose the Operating System that has the issue. Log onto your computer as you would normally and post back whether the computer booted up correctly.

Read other 3 answers

Hi I recently started up my desktop and suddenly it was a black screen with only the cursor. There was nothing I can do, can't get into task manager or anything. I tried going into repairs during the startup and tried system restore and the others but no go. Safemode does not work either same black screen issue. We tried putting in a Vista upgrade disk in but after you click on install vista, I receive a message stating "A required CD/DVD drive device is missing. If you have a driver floppy disk, CD, DVD, or USB, please insert it now." I tried downloading the driver file from the hp site and also extracted the setup file which I then put in the usb. But when I plugged in the usb and tried going to that file I still get the message no driver.

Any help is much appreciated!

HP Pavilion Elite m9715f
Windows Vista home premium x64
8 GB
AMD Phenom x4 9650 Processor
750 GB Hard drive

A:Black Screen of Death

Hi why are you using a vista disc you could do better with a win 7 disc and run a start up repair

Read other 7 answers

     Hi I recently started up my desktop and suddenly it was a black screen with only the cursor. There was nothing I can do, can't get into task manager or anything. I tried going into repairs during the startup and tried system restore and the others but no go. Safemode does not work either same black screen issue. We tried putting in a Vista upgrade disk in but after you click on install vista, I recieve a message stating "A required CD/DVD drive device is missing. If you have a driver floppy disk, CD, DVD, or USB, please insert it now." I was about to try and download the driver from the hp site and put it in the usb, but I believe I need to have the files in the usb not the setup.exe.
Any help is much appreciated!
HP Pavilion Elite m9715f
Windows Vista home premium x64
8 GB
AMD Phenom x4 9650 Processor
750 GB Hard drive

A:Black screen of death

One option would be to try to do a System Restore from the System Recovery Options.  The instructions below you will create a bootable recovery disc which will eventually take you to the System Recovery Options which includes System Restore.  Disregard the instruction for the Command Prompt, that is for a different issue.
These instructions apply to both Windows Vista and Windows 7.
If your have a Windows Vista or Windows 7 installation disc start with step 2.
Step 1.  Create a Windows Vista or Windows 7 Recovery disc.
Download a legal Windows Vista Recovery ISO image here. 
Download a legal Windows 7 Recoverry ISO image here.
You will need to burn the ISO file to a CD or DVD, please downlaod ImgBurn and install it.
Insert a blank CD or DVD into your CD/DVD drive.
Open ImgBurn, and click on Write image file to disc.

Click on the Browse for a file icon:

Locate the ISO file, and click on the Open button.
Click on the blue arrow to start burning bootable disc.

Step 2.  Place the disc you created in the tray of your CD/DVD drive, close it and reboot the computer.  
Notice:  You may need to change the boot order in the BIOS to make the CD/DVD drive the first device.
At the first screen click on Repair your computer.  

When done you will be presented with the System Recovery Options dialog box,click o... Read more

Read other 1 answers

MainBoard: K7VMM+
Bios: AMIBIOS Version 7.1a
Chipset: VIA KM266 & VT8235

I have a black screen - and its death!
I have built a new system arround a K7VMM+ main board. But when I turn on the computer I get a blank screen.

I have tried to reset the bios using the jumper (JP2), and doing so after removing the batery. I have also tried holding down the Page Up key before I switch the machine on (and also the Insert key).

I am using an Athlon 2000+ processor, but have also tried a 2200+ and 2400+ processor. I am using 256MB of PC2100 RAM.

I can not boot up, or go into the BIOS. There is nothing on the screen at all. The power works fine to other devices (fan turns, power to the Hard Drive), and the entire system works with a different main board. ie all components work except the main board. The monitor and keyboard are also working.

I think there is a problem with the BIOS. Is there some way to reset to the default settings, that I have missed. I have tried everything that I can think of, without any succcess.

Any bright ideas welcome,


A:Black Screen of Death

Read other 11 answers

I am having trouble fixing my black screen of death, I have tried updating my BIOS and tried re-inserting my ram stick. Both method didn't work, I am only able to see what's on my monitor when I connect it to my tv with an HDMI cable. Any solutions for this problem? Answers would be much appreciated. Product number: W8X36UA#ABL

Read other answers

Ok I've been a PC Tech now for 4 years, run my own bussiness, and this one is something I can't figure out. I managed to finally get Vista installed after making an external hard drive into a vista install medium, so it installed, got through all the stuff took about oh 40 minutes. First login after setup is done, bam Black Screen of death. Ran memtestx86 for 4 loops, no errors, ran seatools to test the hard drive no errors. Hardware checks out, its a Windows vista Masterdisk with both 32 and 64bit Windows on it, and has worked for 100's of installs before it.

It's an Acer laptop, Core Duo 1gb of ram, client laptop, and for the life of me this isnt making sense, freash clean load of Vista, hard drive wiped, same issue we where having before the drive was wiped, and i've looked it was definatly wiped, this eludes, me so any advice yall might have, id really appreciate it, I told my customer it would be done by monday morning, and since I work from a home bussiness, my word is my life line for more clients.

A:Black Screen of Death

If the problem exists even after a reinstall it points to hardware.
You may want to use this list a as a guide, giving attention to the hardware causes
Roundup of Vista’s Black Screen of Death – Solutions | Burchwords

The last solution, even, in this write up is to reinstall and not many (if any hardware causes)
Did you test the memory? Although memory is not given as a direct cause, in many situations, replacing ram is. Your situation seems unique, however. Here is the memory test.
Download memtest86 and test RAM
Run for 8 passes
If passes try a good stick in each slot for 3 passes
If fails do the same for 8 passes.

Are you are correct describing it as a black screen, it is not a Blue Screen of Death (BSOD)?

I think that you actually had a BSOD, hardware related. I will give you our best write up for a BSOD and hardware.

BSOD or as you describe it black screen here is the method that you should use

I know that on some systems the BSOD is a black screen and some may call it that. Most here, use the term BSOD, want to be sure of what happened.

Read other 4 answers

I have Windows 7 Ultimate 64bit on my main hard drive, with XP Home SP3 on my second hard drive as a backup. A couple of days ago I had to use system restore in Windows 7, which seemed to go okay until it rebooted and I got the normal welcome screen and then the Black Screen of Death. I have tried all the Advanced Options, Repair your computer Safe Modes etc but every time I end up back at the BSOD. I cannot do a Repair Install as I cannot get into Windows 7.
Has anyone got any ideas on how to fix this?
Thanks for you help.

A:Black Screen Of Death

Quote: Originally Posted by johnp

I have Windows 7 Ultimate 64bit on my main hard drive, with XP Home SP3 on my second hard drive as a backup. A couple of days ago I had to use system restore in Windows 7, which seemed to go okay until it rebooted and I got the normal welcome screen and then the Black Screen of Death. I have tried all the Advanced Options, Repair your computer Safe Modes etc but every time I end up back at the BSOD. I cannot do a Repair Install as I cannot get into Windows 7.
Has anyone got any ideas on how to fix this?
Thanks for you help.

Boot from the dvd and do a repair install from there.

Read other 9 answers

Hello, My sister has a computer with a BSOD (black screen of death). I have tryed opening Task Manager with CTRL-ALT-DEL but it will not work. Besides reinstalling, Any ideas?
It started when Roblox was installed,using Windows 7 Home Premium N

A:Black Screen Of Death.

Did you have any errors installing/using Roblox?
Oh, and it's BLUE Screen of Death, not BLACK

Read other 3 answers

So I'm assuming this is the wrong forum to post this? If that is the case please point me in the right direction and accept my appology. I don't have a "blue screen of death" but rather a "black" screen of idle time of who knows how long these days. This is my problem if it doesn't apply to this help forum tell me where to post it at and upon knowing the right place I will elaborate on the issue. Running Windows Home Premium (x64), on a hp laptop G72 about 3 gigs of RAM, 320 gig hard drive, pentium dual core t4500 at 2.3 ghz and basics installed to keep laptop simple (have more info once i'm in forum I need to be). I start up the laptop it boots fine from what I can hear, Windows animated start op orb does what it does normally, brings me to the log in screen where I have 3 accounts to choose from (2 admin and 1 standard) I log in under my account which is a admin account and then I get a black screen with a movable cursor for what seems like forever! Realistically it's about 3 minutes??? Guessing. Then when it finally does move on from the screen I get normal settings on what is my normal desktop, however it lags bad. takes forever for that crappy hp wireless assistant to turn on. It's getting annoying! I have a past Microcomputer Degree but I bought a PC years back preinstalled with Vista, and hated it and never kept up on OS from vista on out. So I know it's not normal, but this day and age and being out of tune...I need some help please. thanks

A:BLACK SCREEN of death?

Hmm, you can try typing "msconfig" in the start menu and go to the startup tab then disable as many unnecessary programs as you can, excluding your Anti virus.

Read other 2 answers

I was installing some updates for XP and I had to do it over three days because it took so long on dial-up but dsl has not reached my area yet. After it was downloaded/installed I was playing some music on the windows media player when all of a sudden the screen went black. I have played this same music for months so I don't think that it was the cause. I can try to boot-up, but all I hear is the fans going. The monitor show "no signal, going to sleep". I would like to know before I take it to the shop if this is that infamous black screen of death. Would it be worth it to get it repaired? Any info on the subject would be appreciated.

A:Is this the black screen of death?

Read other 16 answers

hello, i recently installled windows 7 64bit pro,it has been working fine till today when i unistalled some sound codecs ,so i restarted the pc but when it gets past the windows symbol it just goes black with the mouse pointer?,i cant get into task manager either,so no mater what i press on the keyboard nothing happens(the keyboard is working thou ie press the cap locks on or of and the light goes on or off,so i turned the pc off and restarted pressing f8 ,went to safe mode but it does the same thing loads the drivers then just goes to a black screen with the mouse pointer?,so then tried the repair but it came back with nothing wrong?,then tried system restore but when it is just starting to do it it comes up with rstrui.exe application failed the instruction at 0xfbb0584d reference memory at 0x00000008 the memory could not be read? is there anything i can do or is it a clean install
thanks in advance mark.

A:black screen of death help please

I have the exact same thing going on right now. Did you ever find a resolution, short of a complete rebuild, to your BSOD.

Read other 3 answers

Hey, I have a Compaq Presario CQG1 and am using Windows Vista. Two days ago I deleted a couple of files for games I used to have installed on my laptop but have uninstalled, these files were in the program files folder (I mention this because I initially worried this might have been the cause). When I turned off the computer 15 windows updates were automatically installed, the windows updates that occasionally come up on vista.
The next morning when I started up my laptop I had a black screen rather than the log on screen, I restarted it and used system restore which did the restore where it starts it up in the last known working condition or whatever. It then started up properly and quickly. I had to reinstall the updates but afterwards it started up fine again so I thought it was sorted.
However whenever I turn on my laptop now it goes to the black screen and I have to restart it, or wait for ages. I also got a malware virus but my security software noticed it and got rid of it and I am currently running a whole computer scan to see if I have any others. The last time I turned my laptop on I had to restart it twice before the log on screen popped up in normal time. Does anyone know what may have caused this and how I can fix it? I will take it to a local computer shop if I don't find a fix but it would be nice to sort it myself if I can

A:Black Screen of Death

Read other 6 answers

So the other day (yesterday) I was using my computer as I do almost everyday and was playing the game WorldofWarcraft then my comp froze, nothing worked, no mouse pointer or anything.

I had to do the Hold Power button for 6 seconds to turn off method., Restarted it, then it opened fine. Then I opened WoW and got (don't remember exactly what it said to my annoyance) a error message I think saying it couldn't find the video drivers or something.

So I restarted it again, and then opened WoW, and got a black page with mainly green and blue Vertical lines on it and again at that page, the system froze up.

F**k I said to myself, not good, so 1 more time I turned it off and restarted it, only to find out that Nothing would appear on my monitor, Not only would nothing appear but as its a newish flat screen, it showed me the Message "Searching for Signal" aka no signal, as if it wasn't plugged in (yes I checked, its plugged in).

I wasnt 100% sure where to post this but figured this is a good place to start.

If anyone has any ideas what this could be PLEASE post a tell as im poor and cant afford to buy a new computer.

Pentium 41.5Ghz
1x 512 Kingston SDRam, 1x (xyz brand) 256Mb SDRam
ATI Raedon 9250 128Mb Video Card
1x 80gig 7200 HD
1x 60gig 7200 HD

(dont know Mobo specs and if ya need any other info Pls just ask and ill try to find it out)

I usually Post on Geeknewz.com but for whatever reason, in the past several months very few people check it... Read more

A:Black screen of Death

well, im going the cheaper route and going to replace my video card, the one Im gettng is a PCI-E card, Im not sure this is the correct one, does anyone know how one checks whether or not this is the correct one,

the new one will be a ATI X1650, and my old, now kapoot one is a ATI Raedon 9250.


Read other 2 answers

Hello, was wondering if I could get some help as I am at the end of my knowledge database. I'm running windows 7 pro, pretty suse my husband clicred something he wasn't supposed to and now comp won't boot. Get a black screen with a movable mouse cursor. No safe mode, no task manager, I've tried running start up repair bother from f8 and windown disk and it says it cannot auto repair. Sys restore says no restore points even though I know there are some. Tried sfc /scannow /offbootdir=c:\ /offwindir=c:windows says it found corruption but couldn't fix it. Do not want to do a wipe as I have pictures and such that are irreplaceable. Any help is greatly appreciated.

A:black screen of death

For the SFC scan you ran, did you try /offbootdir=*which ever drive letter is system reserved*? To find this out, open command prompt when you are start up repair or boot from a windows CD, and type diskpart. This will load Disk Management. Then type list volume. It will give you a list of all drives and drive letters. If you boot from a CD you can try doing the drive letter for the CD Rom and see if it can do an SFC scan from the CD. Worth a shot, and a method that has worked for me on occasion.

Read other 8 answers

I have had my new Dell Studio 15 Laptop for under a week. Earlier today, after it updated, it took a while to log in, so I restarted and it was fine. Then, about 20 mins ago, I start, log on and get the Black Screen of Death. I safe moded and did a system restore. It is on now, but I am afraid to shut it off. Any advice?

Btw, I am not tech savvy, so...bare with me.

A:Black Screen of Death


Originally Posted by degausser_

I have had my new Dell Studio 15 Laptop for under a week. Earlier today, after it updated, it took a while to log in, so I restarted and it was fine. Then, about 20 mins ago, I start, log on and get the Black Screen of Death. I safe moded and did a system restore. It is on now, but I am afraid to shut it off. Any advice?

Btw, I am not tech savvy, so...bare with me.

OKAY, so Windows checked and said that:
Problem Event Name: Blue Screen
OS Version: bunch of numbers
Files that contributed to it:
a minidump TODAY...wth?
and 2: users/my name/appdata/local/temp/wer-515729-0.sysdata.xml

Please translate that into English.

Read other 1 answers

First of all, I hope this is the correct section to put this in. For the past 4 days, I have been trying to fix my computer but I am stumped. My computer is running Windows 7 Professical 32 bit. On Sunday night, I turn on my computer. It starts up like normal, until screen where it asks if I want to boot into Startup Repair (Recommended) or Start Windows Normally. I think nothing of it and just start it normally. After I select that, it reboots and goes back to that boot screen. Naturally, I just let it run Startup Repair. I let it run overnight and in the morning I find my computer with a black screen and movable cursor. I didn't think much of it, so I rebooted and the black screen persists. I look up possible solutions for this (I later found out this problem is called the a Black Screen of Death or KSOD) but have failed to discover a solution.

The following are all the solutions I have attempted:
CTRL+ALT+DEL = nothing
CTRL+SHIFT+ESC = nothing
SHIFT = nothing
Above key combinations with all safe modes = nothing
Safe Mode = black screen with cursor
Safe Mode w/ Networking = black screen with cursor
Safe Mode w/ Command Prompt = black screen with cursor
Last Known Good Configuration = black screen with cursor
Low resolution boot = black screen with larger cursor
Startup Repair = Could not fix problem automatically
System Restore = Could not find restore point
System Image Recover = Could not find image
Windows Memory Disgnostics = nothing
SRC Scan = Unable to scan and says... Read more

A:Black Screen of Death

Some more trouble shooting here: How to Fix a PC Which Won't Boot: 7 steps - wikiHow

Read other 6 answers

Hello. On my desktop computer that's running Vista I've been getting a Black Screen of Death meaning when I start my computer it gives me a black screen with just a mouse cursor. I can't use control alt delete to open task manager I can't do anything. Starting windows in any of the safe modes gives me the same result. I burned a recovery disc and am able to run startup repair but it doesn't find anything wrong my computer. I can also run command prompt from that menu.

Here's a pretty detailed account of exactly what happened. Hopefully some of it will be of use. If not ignore it:
It started when one of my usb ports stopped working. My mouse was plugged in to it so I had to move my mouse to a usb in the back of my computer. The mouse still wouldn't work however and since this issue has been resolved in the past with restarting my computer I did just that. When my computer started up my mouse worked but I would get a Blue screen of death at log-on. It said service system exception I don't remember what else it said because it flashed by so quickly. At this time I could still run in safe mode. I assumed it was a driver issue as I recently downloaded a update for my graphics driver and it didn't seem to work very well with my system. But, then I read about this startup repair option using google. So I found my recovery disc and run it at startup. Here is where I think my problem started. Apparently the repair tools were not on that disc and it was only for reinstalling win... Read more

Read other answers


I am having terrible problems with what seems to be only occuring in my Incredimail program. Every time I open an email/click a link/edit settings...etc., my pc reboots itself. I am using Windows XP Home as my OS. Here is my HJ log just in case it's not just Incredimail. I have totally uninstalled and then reinstalled Incredimail and it is still occuring:

Logfile of HijackThis v1.99.1
Scan saved at 9:37:41 PM, on 6/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Common Files\AOL\1133319488\ee\AOLSoftware.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Muiltme... Read more

A:Black Screen Of Death

Read other 14 answers

Hey everyone!

hoping that you guys can help me.

When I turn on my DELL LATITUDE D600 laptop the dell screen comes up and the white bar loads... perfect.

Then the XP screen comes up and the little blue squares run accross the screen about 10 times... good to go.

This is where it messes up, the screen goes BLACK, but I can still hear XP running. I formatted my computer and re-installed XP twice. It runs XP during the innitial install, but once I turn off or restart the machine, I get the black screen again.

If anyone has any idea what is causing this and how I can fix it, Id really appreciate it. You can email me directly at [email protected]

Thanks everyone!

A:Black screen of death!

Read other 6 answers

Hi AAAAAAAAAArgh running windows xp professional, on boot up pc seems to load ok right upto logo screen , no strange beeps or noises but the screen turns black , can still see the arrow cursor and can move it but cannot see anything else on screen . Tried F8 works ok to get safe mode screen up can move up and down the headings with arrow keys to select any heading , tried various but the same happens just a black screen . tried loading recovery cd that came with the Mesh Matrix PC nothing happens . The actuall pc sounds fine but its about to go through the window can any body guide me through this , PLEASE . Martin

A:Black screen of death

Just a thought but, canu get into bios and check the vid to see if is being regonized at all or if thier are additional setting, kinda sound like my issue
refer to my post!

Read other 3 answers

Alright I just got a new PC on Thursday and everything was going well untill Yesterday, I don't know if this is a hardware issue or a issue with my OS or what but as I have been playing World of Warcraft (only time it has happened so far). My Monitor will just go black the No Signal box will pop up and my computer freezes with nothing I can do but hard boot it back. It happened after I was playing for about 4 or 5 hours on sunday and then repeatedly after that point probably within 30 minutes or so of trying again.

Here are my Specs:

Intel Core 2 Duo E8400(3.0GHz)
64 bit Dual Core Processor
6MB L2 Cache
4GB (2x2GB) DDR2 800
500GB SATA-II 3.0Gb/s 7200RPM HDD
NVIDIA GeForce 9600 GT 512MB PCI Express Video Card
Realtek ALC883 Audio
Windows Vista Home Premium 64-bit
ASUS P5N-E SLI Motherboard
NVIDIA nForce 650i SLI Chipset

Anyone have any ideas let me know.

A:Black Screen of Death?

Read other 6 answers