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Unexpected Restart Thinkpad X1 Extreme

Q: Unexpected Restart Thinkpad X1 Extreme

Hi all, last week I got my new ThinkPad X1 Extreme. Unfortunately it sometimes restarts without any notification. The screen will turn black and then the Lenovo sign appears again and the Laptop will boot normal. Does anyone know this problem? Please help

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Preferred Solution: Unexpected Restart Thinkpad X1 Extreme

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


I am seeing issues sometimes when I close my lid and come back to my computer later. It restarts instead of resuming from where I left off. It's really annoying to lose my work setup. I had 93% battery left last time so it's not an issue with too low of a battery. Are there any known issues with resuming? Most of the times it works, but sometimes I open my computer and it starts from scratch without any of my previous windows or work there. Are there any recommended settings to check? I need to minimize this from happening. I opened the computer this morning (~7 AM) and it restarted instead of resumed. I'm pasting some Event Viewer logs here that seem relevant. Some are criticals, errors, warns, and infos. Log Name: System
Source: Microsoft-Windows-UserModePowerService
Date: 3/12/2019 6:27:02 PM
Event ID: 12
Task Category: (10)
Level: Information
Computer: Ultra-Magnus
Process C:\Windows\SysWOW64\Lenovo\PowerMgr\EasyResume.exe (process ID:4944) reset policy scheme from {4fabbc18-ad8d-450e-b9ad-23457a7fedc1} to {4fabbc18-ad8d-450e-b9ad-23457a7fedc1}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Microsoft-Windows-UserModePowerService" Guid="{ce8dee0b-d539-4000-b0f8-77bed049c590}" />
... Read more

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Hi all, After changing some settings in the BIOS (desactivation of some devices: WIFI, Camera, Ethernet, Fingerprint reader...) for troubleshooting a linux issue I had. The laptop now bootloops right after the Lenovo logo with the folowing message displayed for barely a second: "Configuration changed - Restart the system"...It's absolutely impossible to get to the BIOS, I can get to the boot menu via the F12 Key but any option I choose (BIOS, Diagnostics...) gets immediately the same message and it restarts.I got the laptop less than a month ago, it's my first Lenovo. I have to say, my confidence in the brand is not super high right now.Please help me figure this out!

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See subject.  Ever since the BIOS upgrade, the dock no longer crashes.  Two days running now with no problems; prior to the upgrade it would crash routinely when connecting via USB-C.  I had to employ the unsavoury workaround of connecting the laptop to a charger and connecting it to the dock via the USB-A port using the USB-A to USB-C adaptor supplied.  Now I'm connecting via USB-C cable only. In fact, I'd given up on using the dock at all and had it just sitting there.  I decided to give it another go after reading that BIOS v1.19 fixed instances of BSODs occuring when connected to an external monitor (which I did experience now and again when connecting to an external monitor via HDMI i.e. not via dock).    Dock Type : 40AFX1E Type : 20MF 

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Hello, I've been using Thinkpad X1 Extreme for the past 1.5 months. And now speakers(or only right one I believe) started having an issue with crackled/noise sound on high frequencies. It's almost unusable to listen something with speakers because of how painfull it to the ears.  Is there anything possible to do with it to fix it? Or replace internal speaker. Recording with sound:https://www.dropbox.com/s/tjqzczipq45xyh1/video_2019-07-29_15-03-27.mp4?dl=0

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Please help!

I'm at a loss as to what to try next. My system recently started performing unexpected shutdowns (BSOD reboots) seemingly at random, and always when under load.

First noticed when doing Handbrake rips to .m4v files. Sometimes generating a 3GB 720p file would go normally, then doing a 1.2GB 480p rip would case a reboot.

Tried the Windows memory tests -- always passes OK.

Tried the PassMark BurnIn Test 7.0 Standard with default settings and got a reboot within 15 minutes.

Have been monitoring temps via HWMonitor and nothing unusual -- all temps are OK.

Overclocking is all ASUS defaults. CPU-Z reports CPU at 3.34 GHz with 0.946 to 1.2 core voltage. Memory shows DRAM freq. of 800MHz, 9-9-9-27, and NB freq. of 3.3358GHz

Very few hours on this machine (I use this box infrequently -- intended mostly for video editing and After Effects work):

Windows 7 x64 Ultimate retail - clean install less than 6 months ago
24GB RAM -- Windows memory tests always end OK
i7 Bloomfield
ASUS Rampage III Extreme
Corsair Gold EX850 supply
Booting from 250GB RAID 1
Data on 1.4GB RAID 10

All drivers are up-to-date. Security Essentials runs in GB. Also regularly use WinASO, CCleaner and MalwareBytes

I'm attaching the contents of the Windows_NT6_BSOD_jcgriff2 folder as per instructions.



A:Unexpected Shutdowns - Windows 7 64 Ultimate on Rampage III Extreme

2 Kits RMA'd by Kingston after Memtest86 reported failures in multiple addresses.

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Thanks for taking the time to view my post.

I just inserted a stick of Samsung DDR400 PC3200 RAM today and also a new 80 GB WD 7200 IDE HD. I restarted the PC after I installed the RAM and viewed the POST results and I was able to detect the memory.

I then installed the new Hard Drive as a Secondary, restarted and before it was able to go into the XP login screen, it restarted. I was able to go into windows after the first restart and once I logged in, it gave me this message:

BCCode : 1000000a BCP1 : CFDFF120 BCP2 : 0000001C BCP3 : 00000001
BCP4 : 804E7861 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Does anybody know what these error codes mean? It may be hardware related. I have restarted since and have not had any problems.

In the future, will I experience any unexpected shutdowns?



A:Re: Unexpected restart (ONLY once)


Do you have the minidump file it created?

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this is the first time my computer has restarted unexpectedly. no bsod. but I got this error code Error code 100000d1, parameter1 eba49740, parameter2 00000002, parameter3 00000000, parameter4 eba49740. I was think it had to do with memory but I dont know for sure. any help would be appreciated. thank you

intel pentium 4 processor
512 mb memory
vid card geforce mx 420

A:1st unexpected restart

Well, I don't know what the code means, but if you think you're having a memory issue then you might give Memtest86+ a try. You'll have to burn the ISO to a blank CD, and then reboot your computer with the burned CD inside. If you do not receive any red error messages at the bottom half of the video screen, you should allow the program to make seven complete passes (usually over night) . If you do receive red error messages at the bottom of the screen you can stop the program because you'll likely need to replace your memory. Sometimes a broken motherboard can cause the program to find memory faults when there are none. If the computer reboots or freezes while this program is running, you may have something more then just memory issues.

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This happens to me about twice a week. My computer will just automatically restart, and when it comes back up, I get a message that says this:

Computer restarted after an unexpected shutdown. Microsoft Windows detected a possible device failure.

The driver for the display device was unable to complte a drawing operation. Please check with the device manufacturer for a driver update.

Please tell Microsoft about this.

The display driver for Intel(R) 82810E Graphics Controller seems to be responsible for the system instability.

Then you can choose to either "Send Error Report", or "Don't Send".

This doesn't happen when I have a lot of things running, or anything. I might only have 1-2 windows open, and it will still happen. I don't know what's causing it......anyone have any suggestions???? Thanks for any help you can give me!!!!!


A:Unexpected Restart - HELP!

Make sure all your drivers are up-to-date especially the video.

Also, for future reference and troubleshooting.
First you need to get the machine to stop restarting on errors so that you can get a BSOD and error message.
Go to system properties (right click MyComputer > properties) > Advanced tab > under startup and recovery click settings > under System failure make sure "Write an event to the system log" is checked AND that "Automatically restart" is UNchecked. Click "OK" and reboot.

When you get your next BSOD, write down the entire STOP message.
You can post it here for help and/or check it at this resource.

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My computer keeps restarting and I have no clue why it is doing it. It started a few days ago, where you will be working and all of the sudden it reboots. When it comes back up it asks you if you want to start windows normally. I have downloaded core temp it never gets above 45. I updated my bios, and did a scan for viruses with malwarebytes and it didn't find anything. I checked for windows updates but it doesn't need any. Before it was doing it 3 or 4 times an hour. Since I have updated some stuff it does it about once every 30 to 45 minutes. Does anyone know what could be causing this? Thanks for the help.

A:Unexpected Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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This isn't an old computer. I'm running WinXP SP 2, Pentium 4, 512 MB RAM, 3.20 GHz...

I was just chatting away on MSN then my comptuer restarted by itself. I had both my computers switched on at the time, which are connected to the same powerpoint, but only this computer shut down and re-booted.

After the boot, on the desktop I got the good ol' error sign thus stating:

Error signature:

BCCode : 1000000a BCP1 : C124027E BCP2 : 00000002 BCP3 : 00000000
BCP4 : 805D7C16 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Error Report Contains:

This has happened about 4 times in the past 2 months, and I hardly use the computer. What is wrong... what can I do? I've had the computer for only a total of 3 months or so.

Thank you in advance,

Hi again - About 8 minutes later my computer restarted again by itself. When I got back to the desktop, the Error Report came up again ..

Error Report Contains:


This time just before it restarted, I was loading a page from upstream.tv to watch a live webcam stream on, which loaded Java. An hour ago, I had updated Java. DOn't know whether it's got anything to do with it, but it might.


A:Unexpected Restart

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Heyyyy, Wen i stay on the computer for longer than say...30 mins, i get an unexptected restart, an have 2 turn the whole computer off for bout 10 mins, b4 i can go bk on it agen, otherwise it wont load proply an just keep restartin, sumtimes a blue screen comes up and says IRQL_NOT_LESS_OR_EQUAL 0x0000000A. HELP ME PLZZZZZZZZZZZZZZZ

A:Unexpected Restart

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When I got up this morning I found that my system had restarted itself. I thought it was because of an update. I didn't find anything to indicate an update had been installed.

I decided to check the system event logs to see if there was anything there. There was. Critical error, Event 41. This is power related. I have the BIOS setting for a power interruption set to "Stay Off." However, this was not external.

This is the second time since I installed Windows 10. Windows 7 never did this. Both times I was running a number crunching console application which makes heavy use of the GPU. The CPU drops to around 1.5 GHz when there is no load and this process doesn't use it.

So, I am wondering what the deal is. There is no way to monitor the internal output of the PSU. I can monitor the input line voltage/amperage going into the PSU with a device I have. The input load only rises 20 watts when I am running this process. In a normal transformer system, wattage is a constant. However, a PSU is probably a different story.

I am looking for ideas as to where to start searching for an issue which might cause this.

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While I was playing ZDoom 2.7.1, my computer sometimes restarts unexpectedly (Event 41 Kernel-Power):

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2016-01-14T19:08:55.940831800Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData... Read more

A:Unexpected Restart

Hello joshescue18 Welcome to the Ten Forums!

For this type of problem it could prove to be any number of things such as a failing power supply getting pulled down from a weak cap, the cpu is getting a bit too warm during a gaming session, a drive is showing signs of wear, or if this may be a bug in the game if this is a mod you downloaded by chance from the moddb.com site for Steam?

I tend to suspect it could hardware related however for seeing it cause a full restart over simply freezing up solid on you which would be more typical with mods from the site there as well as with anything Steam driven! For this type of problem where you have provided the information from the Event Viewer I can point you to the appropiate Forum: BSOD Crashes and Debugging however. That will let the crash specialists here at TenF have a go at it!

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I got a Sony Viao with Vista 64x on it, came with the laptop. I had the latop for 2 years now, and this is the first time I am having a major problem.

Yesterday it restarted by itself. When I turn it on, Viao screen comes up and after the screen goes black and white underscore line is flashing. Sort of Ms-dos looking for input.

Windows Recovery Tools are working and all diagnostic tests came back clean. I did chkdsk /f and /r through Recovery Disk - no luck. I did a system restore - did not work. BIOS resetting did not produce any results.

What are my options, thanks

A:Unexpected restart and no start

I ams sorry that you are having problem, perhaps this will help

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD.
Hard Disc Controller must be set to IDE in BIOS and Bios must be set to boot from the CD Boot Priority - Change

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options. Choose an option tht will not cause you to lose your stuff.

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and Wha... Read more

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Hello. I have got an unexpected pc restart and after that i got dump file. Could someone inspect that. And by the way, sorry that i'm adding it to 3rd sharing website. Just don't have full toolkit to open it clearly.
Here is dump: 050910-16068-01.dmp

A:Unexpected pc restart with dump

Quote: Originally Posted by naTz

Hello. I have got an unexpected pc restart and after that i got dump file. Could someone inspect that. And by the way, sorry that i'm adding it to 3rd sharing website. Just don't have full toolkit to open it clearly.
Here is dump: 050910-16068-01.dmp

This one was probably caused by Atheros L1c PCI-E Gigabit Ethernet Controller. I would re-install it

let us know if you need help



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\050910-16068-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c5a000 PsLoadedModuleList = 0xfffff800`02e97e50
Debug session time: Sun May 9 11:52:15.027 2010 (GMT-4)
System Uptime: 0 days 6:46:06.155
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
****************************************... Read more

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Why is XP shutting down enexpectedly and then restarting automatically from the blue windows screen? It does this often. WHY????

A:Unexpected shutdown and restart

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Hello, I'm undergoing an issue with my computer, Windows 8.1 OS, and I wanted to get a second opinion before I opt to buy new hardware. Currently I think the issue lays with my Video/Graphics Card.
I was playing Diablo 3 and sat idly for about a minute when my monitor went blank and didn't show anything on the screen for a while. I have my computer hooked up via VGA cable to a samsung monitor (secondary) and via HDMI cable for my television (main). I had made no changes to any hardware components to this computer before. I had tried to restart the computer multiple times by power shutting and unplugging the power source. Unfortunately this didn't help and my computer isn't showing up on either monitor. I made sure all cables were connected properly and also tried different cables to see if it might be a faulty line. To no avail the computer will not display on either of the monitors. I am assuming that my graphics card was unable to handle Diablo 3 (not sure why since I've played it countless times before) and that I should get a new graphics card to fix the issue. I don't want to spend my money without having to do so otherwise (college student on a budget), and I wanted to see if anyone else had come across this issue before and steps you took to resolve your issue.
Thank you for your help

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Hi all,
I am using winxp sp2, ie 7,but I regulary find that systenm sutsdown and restarts unexpectedly,I have scanned for virus,malware,spyware, all clean any answers ?

A:Unexpected Shutdown Restart

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.

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Hi mods,

i ran combofix on my win xp pro, after finishing all the stages when the program about to delete the infected files the pc restarted, i run the combofix again and had the same result.

pls. help tnx.

A:combofix unexpected restart

ComboFix usage, Questions, Help? - Look hereYou should not be using Combofix unless instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.Unlike what many people think, Combofix is not a fix-all program that's just "run and done". It is a highly specialized tool that should only be used under the supervision of an expert. It's not an "everyday use", clean-all program.If you suspect malware, please post a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs sub-forum, with a description of the issues you are having and the contents of the log file (copy and paste the contents of the log into your topic, don't attach it). Please note: the Malware Response team are always overwhelmed, and it could take a few days to get your first reply. Just be patient and don't "bump" your topic by replying to it (MRT members are looking for topics with 0 replies...if you reply to your own first, it will appear that you are already receiving help and thus delay receiving actual help). You will also likely be scolded for running Combofix without sup... Read more

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Built a new computer from scratch last night. Installed OS and drivers without a hitch; everything ran smoothly. Yet earlier this morning Windows restarted with an Event Problem screen.

I have the neccessary files for debugging instructed by this website. My system specs are on my profile. This is my first custom pc so any help would be greatly appreciated. Thanks!!

A:New PC Build, Unexpected Windows Restart

Your graphics card driver is the cause

Run a RAM and GPU Test RAM - Test with Memtest86+

Post back with your results.

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

* *
* Bugcheck Analysis *
* *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800869b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880131e39c8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
fffff880`131e39c8 4883ec28 sub rsp,28h






fffff880`060959c8 fffff880`13d47000 : 00000000`00000116 fffffa80`0869b4e0 fffff880`131e39c8 00000000`00000000 : nt!KeBugCheckEx
fffff880`060959d0 fffff... Read more

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Hi there,
I had help here from "pancake" a couple of weeks back and he managed to clear my rig of malware etc. but now I am getting crashes and error messages quite a few times every day. I am not for one moment suggesting that it has anything to do with the repair job as it is no way connected to that at all.

I am running windows XP service pack 2 on an AMD Athlon 1800+; 80GB HD; 512MB RAM rig.

My machine just out of the blue decides to shut down and restart and on restart I get a message saying that it recovered from a serious error. When I send the error report to Microsoft the reply says that the fault is with my anti virus software. I have Avast and it is set to update regularly and does so every day periodically, if missed I take in updates manually.

My Event Viewer, under "Antivirus" in Administrative Tools shows that I have -Event ID 90- source Avast with the following message:
Internal error has occurred in module aswar scan function failed!, function A000010E.

Under "System" in Event Viewer I get a warning of Event ID 51 with the following message:
An error was detected on device \Device\Harddisk1\D during a paging operation.
Also under "System" I have Event ID 7 with this message:
The device, \Device\Harddisk1\D, has a bad block.

The machine seems to run OK until I put a CD Rom in my Rom drive and that is when it decides to restart.

Any help would be very much obliged.
All the best

A:unexpected restart and serious error message

Hi weewend !

Problem is caused by a bad cluster on the drive. I'm not 100% sure but I guess \Device\Harddisk1\D refers to drive D:. Is it a secondary hard drive ?

Go to start => run and type chkdsk D: /R. You'll be prompted to restart the computer and the scan will run at startup.

Would be a good idea to run the manufacturer's diagnostic utility on the drive, what's its brand and model ?

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Hi guys.

My Dell pc has shutdown and restart frequently almost every 10 minutes.
The problem message that i got after it restarts is as follows:-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80082EF010
BCP2: FFFFF88010E3D044
BCP4: 0000000000000003
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
Please help if anyone knows how to solve it. Big thanks.

A:Unexpected Shut Down and Restart frequently

Probably a hardware issue. BCCode 116 is typicly GPU issues. Download the latest gpu drivers for your model. Reset clock settings if you are overclocking. Also, for good measure, run MemTest to check if you have memory issues.
Memtest86+ - Advanced Memory Diagnostic Tool

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In the past 24 hrs, my computer has suddenly shut down, then restarted itself at random, unexpected times. I am a fulltime, freelance writer, and as you can imagine, I am kaput without a reliable computer + Internet.

Computer Info: Dell Dimension 5100 with a Pentium 4; cpu = 3.20 GHz. I run MSWindows XP Home Edition, Version 2002, Service Pack 3.

I've cut & pasted a "Hijack This" logfile below - not sure if you need it or not, but a past tech-help site asked me to do this.

THANK YOU, in advance, for any help or suggestions.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:14:59 AM, on 10/31/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Fil... Read more

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Yesterday my computer froze and restarted itself, for what reason I am not sure (I had a lot going on at the time, it could have been anything). Now, when I try to boot up, I get a BSOD with a

STOP: 0x0000007E (0xC0000005, 0xF7489872, 0xF6D69598, 0xF6D69294)

SCSIPORT.SYS - Address F7489872 base at F7485000

After booting in safe mode I replaced the specified driver with the one from my laptop, with the same result, so I presume the problem is not with the driver. I'm able to boot up in safe mode and safe mode with command prompt, but not safe mode with networking, suggesting to me that the issue is with my network controller.

Any idea what's up?

A:BSOD at startup after unexpected restart

Here's info on your issue. There is a hotfix to be downloaded

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This laptop just came in yesterday. Initially even after installing all the updates, the computer was running rather sluggish and slow compared to my previous 2 year old Asus Laptop, in terms of scrolling through webpages, pdf and responsiveness. Now I've reinstalled Windows 10, some of the sluggishness is gone but on Google Drive and Chrome I still find that it is slower compared to my previous laptop.  Do I have a defective unit? Does anyone else have the same problem?

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This happens virtually everyday on this new computer I got at work.

Suddenly when I'm in the process of scrolling the page using mouse wheel (either browser, or microsoft word document, etc) the screen blinks for a fraction of second, and the whole system shuts down as if somebody pulled the plug out, and then immediately restarts showing dialogue of whether I want to start windows normally or in the safe mode.

I have looked in the event logs but the only thing it tells me there is that there was an unexpected shutdown. The same in that reliability place.

Has anyone come across this, what could be the problem and how I would diagnose it? I cannot replicate it at will, as it only happens occasionally when scrolling, at other times scrolling is fine and does not produce this result.

Many thanks.

The system is Windows 7 enterprise 64bit, the mouse is Microsoft bluetrack technology

A:Unexpected shutdown and then restart, upon mouse scrolling

Are you able to try a different mouse with your system in order to ascertain whether the mouse is the culprit. If your problem persists with a different mouse, then we can rule that out.

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Logfile of Advanced SystemCare 3 Security Analyzer
Scan saved at 12:55:38 AM, on 1/3/2010
Platform: Windows Vista (WinNT 6.0)
MSIE: Internet Explorer v8.0 (8.0.6001.18865)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
C:\Program Files\ViiKiiDesktopPlugin\ViiKiiDesktopPlugin.exe
C:\Program... Read more

A:My log, CPU randomly restart (DCOM terminated unexpected) please help

When I web browsing sometimes in google, it redirect me to a different link and sometimes mozilla firefox randomly pop up a link when I'm running it. Above is my hijacked log. Another question is how come my computer randomly restarts after a message pop up saying DCOM, Plug and Play has terminated unexpected, and host process for windows services stopped working and was closed and the computer must restarts. Is there anyway I can fix this? Please help and thanks a lot.

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Hi all,

This is my first post here so please excuse me if I've posted in the wrong place. I have a very annoying problem that I do not know how to fix. My problem is, my installation of Windows 7 Home Premium 64-bit randomly shuts down without any warnings at all. I'm just typing online, reading emails, chatting with my friends, and all of the sudden my screen goes black, and then I see the BIOS loading screen, and then "Windows has not shut down properly". This happens with no warnings, no Blue Screen of Deaths, or error messages. I have my system up-to-date with antivirus software, Windows Updates, and drivers. I have scanned my system and found no viruses. I've also checked my hard disk for errors and defragmented. I have unchecked "Automatically Restart" with no luck. I have a ASUS UL20A-A1 laptop with a 4GB RAM upgrade: Amazon.com: ASUS UL20A-A1 Thin and Light 12.1-Inch Silver Laptop - 7.5 Hours of Battery Life (Windows 7 Home Premium): Electronics
For the first couple of weeks I had this laptop, I had the preinstalled Windows 7 and never experienced any random reboots. I tried to reinstall using my recovery partition, and then found out it was broken, so deleted it, and used the two recovery dvds to reinstall. Ever since then I have experienced this problem. I've tried reinstalling with the recovery dvds again and again, with the same results. I have contacted ASUS Technical Support as well, since I have a felling that it might be defec... Read more

A:Unexpected restart with no warnings, BSOD, or errors

Quote: Originally Posted by McDougal

Hi all,

This is my first post here so please excuse me if I've posted in the wrong place. I have a very annoying problem that I do not know how to fix. My problem is, my installation of Windows 7 Home Premium 64-bit randomly shuts down without any warnings at all. I'm just typing online, reading emails, chatting with my friends, and all of the sudden my screen goes black, and then I see the BIOS loading screen, and then "Windows has not shut down properly". This happens with no warnings, no Blue Screen of Deaths, or error messages. I have my system up-to-date with antivirus software, Windows Updates, and drivers. I have scanned my system and found no viruses. I've also checked my hard disk for errors and defragmented. I have unchecked "Automatically Restart" with no luck. I have a ASUS UL20A-A1 laptop with a 4GB RAM upgrade: Amazon.com: ASUS UL20A-A1 Thin and Light 12.1-Inch Silver Laptop - 7.5 Hours of Battery Life (Windows 7 Home Premium): Electronics
For the first couple of weeks I had this laptop, I had the preinstalled Windows 7 and never experienced any random reboots. I tried to reinstall using my recovery partition, and then found out it was broken, so deleted it, and used the two recovery dvds to reinstall. Ever since then I have experienced this problem. I've tried reinstalling with the recovery dvds again and again, with the same results. I have contacted ASU... Read more

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my windows server start restarting "unexpected" every night around 2:55 am . I have attached the memory dmp file and here i will post the information from windbg utility :


BugCheck 7A, {c03dcd00, c000009d, f7340d67, 18790860}

GetPointerFromAddress: unable to read from 808a52a0
Probably caused by : memory_corruption

Followup: memory_corruption

2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arg1: c03dcd00, lock type that was held (value 1,2,3, or PTE address)
Arg2: c000009d, error status (normally i/o status code)
Arg3: f7340d67, current process (virtual address for lock type 3, or P... Read more

A:Unexpected Restart windows server 2003

Hi, what did Memtest show you? I read your minidump and it definitively cited memory corruption as your issue just like you posted.

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Hello, last week on Friday I closed my laptop and went home, after opening the lid to start working, my laptop didn't boot up. So I force shutdown it (holding the power button for like 20 seconds), after pressing the power-on button, the laptop didn't boot up, instead it started going in a loop, the keyboard backlit started turning on and the fans started, but after 2-3 seconds it powered off automatically, and again powered on automatically with the same behaviour (keyboard backlit and the fans started turning on), this went on and on, until I pressed the button on the back of the laptop, now, when I turned on the laptop, it started w/o any problems. On Saturday when I wanted to wake up my laptop again, it didn't, this time I did the same as above, so forced shut it down, and pressed the power on button, but this time, it didn't turn on, even when I pressed the button on the back of the laptop, and the laptop still has the same behaviour as above. I opened the laptop and changed the RAM slots: nothing  has changedI opened and changed the hard drives, and even took one of them: nothing has changed The laptop doesn't even show the Lenovo sign when I power on the laptop.And I can't even access BIOS. And interestingly my guarantee ended one day before this happened (on Thursday!) Any help would be great. Thanks a lot

A:Thinkpad X1 Extreme Won't Boot Up

Are you under warranty?  If yes, call support.

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I recently purchased a X1 Extreme and was hoping for plug and play eGPU via thunderbolt 3. However, the Akitio Node (+ 1080 ti) does not even power on when I connect the thunderbolt 3 cable to the port. Both the Lenovo Vantage  + Windows Update states my firmware + drivers are up to date. 

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I just got my new Thinkpad in and wanted to install a second drive with Linux on it.  The bios sees the drive and I've already installed the OS on it but when I chose it it won't boot.  It just keeps booting to the primary drive with WIndows 10 on it. Can anyone tell me if the WD SSD drives won't work for some reason in this computer?  The drives are listed as supported for the X1 I know.  Seems strange it would work in the X1 and not the X1 Extreme. Thanks, Glenn

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Hello .....I plan to buy a Thinkpad X1 Extreme.... and upgrade the SSD and memory later... Can i do that?I did it with my actual thinkpad T450S... i bought with 4 Gb Ram, 1 Hdd ... and add 8 Gb Ram and a M2 SSD by myself...Thanks 

T400, 2764-CTO, Win-Ultimate, Intel T9400, RAM 3 Gb, 160 Gb, Ati 256 Mb.T60,T40

A:Thinkpad X1 Extreme Upgrade

Good day.
Please see page 51 of the HMM: https://download.lenovo.com/pccbbs/mobiles_pdf/x1p1_x1_extreme_hmm_en.pdf
Memory modules and SSDs are listed as CRUs. Looks like only the bottom cover needs to be removed to access them.
Hope this helps a bit.

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I think this is a simple question but no amount of research I have done in the forums has provided a clear explanation....is the Active Pen 2 just the next generation of the Thinkpad Pen Pro or is something else going on here. Trying to figure out which pen to spec with a couple of X1 Extreme's and I just want to confirm that the Active Pen 2 would be the latest and greatest??

A:X1 Extreme - Thinkpad Pen Pro vs Active Pen 2

Think I might have found my answer in a somewhat obscure Lenovo Pen document: https://support.lenovo.com/us/en/solutions/ht500011 D. ThinkPad Pen Pro  (also known as Active Pen)An active penRequires one AAAA batteryThe largest size pen availableAlways housed externally of the systemCan be stored with an external holder accessory that attaches to the USB portMouse-click input

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Hi I bought a X1 Extreme last week and it's driving me nuts already. The notebook simply does not charge. When I plug-in the power adapter, Windows says that the power supply is plugged-in. But the battery status doesn't change, in both ways (it's not charging but also not discharging). It just stays at the current charging status for hours. I also have Lenovo dockingstation "ThinkPad Thunderbolt 3 Workstation Dock 170W" and it's the same problem. After a research on the internet, I found the following article which actually helps, but only for a single charge. But as soon as I unplug the power supply again, I have to reboot again, turn of the battery in the BIOS and reconnect the power supply again. https://stebalien.com/blog/fix-for-lenovo-x1-carbon-not-charging/ The drivers are all up to date (installed via Lenovo System Update application). Does anybody suffer from this issue aswell? Thanks for your help!

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Just a quick question I have looked at the specs of the new X1 Extreme Would like to know if it is fitted with a WWAN 4G LTE card? X1 carbon has always been a business laptop , and if the X1 Xxtreme doe not have the WWAN facility it kinda defeats the purpose of a versilte extreme on  the go  business laptop.? Any idea>  

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I have a Thinkpad X1 Extreme (20MFX002US) on order.  It has one of the two M.2 SSD bays not used.  I was hoping I could add a second drive.  They are expensive so I thought I'd better check first to see if it will work in this machine before I order it.  I am NOT doing RAID with the second drive.  I just want the machine to recognize it for added storage.  This is running Windows 10.  Here is the drive I was considering:Samsung 970 PRO Series - 1TB PCIe NVMe - M.2

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 My new X1 Extreme hangs every few days. It locks up HARD, so that the only way to restart is to hold the power button down until it turns off.I've updated all the drivers, but one:The U630 Intel video driver will not install. It complains that it can't install on this operating system (Windows 10). Has anyone else had this problem & found a solution? (more concerned about the lock-ups than the Intel driver) I also updated the BIOS recently, but that didn't help. 

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Hi everyone, I've just add a RAM module (ballistix sport lt bls16g4s26bfsd) to my X1 Extreme laptop and I have a 'problem' with the frequency of the RAM.Its a 2666 Mhz capable RAM module but it shows as a 2400 Mhz in the task manager.I've read that I have to use xmp profile in the Bios to set the frequency of the RAM module but I can't see option for that in the Bios..Any idea on how to set the frequency of the RAMat 2666 Mhz ? Many Thanks Narek 

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Getting all the possible BSOD errors on my NEW (replaced) X1 Extreme. That's disgusting considering I've paid around 3000 for the top configuration. I had this as a replacement because the previous one had screen issues, WiFi card non working etc  I'm totally sending this in for refund this time and I'm probably going for a different brand this time!

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On my new Thinkpad X1 Extreme, I can't activate Bitlocker "automatic mode" as it should be with Windows 10 Pro 1809.I have a fully operational TPM 2.0: But as shown in system information, it's due to "Un-allowed DMA capable bus/devices(s) detected": With Vantage, I made a full update of the system, so I belive BIOS and everything is up to date. Is there a way to correct what Windows thinks is a DMA threat ? Somethink else to update ? Thank you. 

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I have a thinkpad X1 Extreme with the i78850h, 32gb ram and 1tb storage(Samsung MZVLB1T0HALR-000lL7). I'm thinking about purchasing the Samsung 970 Evo 2tb pcie nvme sdd to replace the 1tb the system came with, but I'm wondering if 1tb is the maximum the system will recognize or will it be able to recognize a 2tb ssd? Thank you, Clay

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I'm a web developer and have an X1E FHD and need a monitor to go with it.  I tried the ASUS MB16AC but it's just not as bright and dynamic as the FHD - colors aren't even close, seemed dim and washed out (did try adjustments).  Anyone know of a monitor (portable preferred) that would match the X1E-FHD?  I would settle for non-portable.  Thanks! 

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I purchased an X1 Extreme (4K) a few months ago. I have run into a few issues and was hoping I could get some advice. For reference, I have observed these issues across multiple different Windows versions, GeForce driver versions, and Lenovo BiOS versions. I am happy to answer any follow-up questions in the comments. 1.When I have hybrid graphics enabled, I have observed significant stutter when scrolling in applications such as Google Chrome, Spotify, and more, especially when opening PDFs in Chrome. Turning off hybrid graphics resolves fixes this, but I was wondering if there was another option I had other than compromising my battery life by disabling hybrid graphics.2.When I keep the TrackPoint enabled, it occasionally begins moving the cursor on its own and keeps going for a few seconds, with no apparent way to regain control until it stops. While I can fix this by just turning off the TrackPoint, I enjoy using it and would like to know if there is a different solution to this issue. Thank you in advance!

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