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Dell XPS 13 9350 - Microphone not working

Q: Dell XPS 13 9350 - Microphone not working

Hi,
I have a new Dell XPS 13 9350 (only a few months old)... I noticed that the Microphone is not working in any applications I try. I have gone through the Dell diagnostic as well as the Windows 10 diagnostics but nothing seems to fix the issue.
I am running the latest drivers (6.0.1.7737) from the Dell support web site.
I have tried to remove the Realtek drivers and go with the native Windows 10 HD Audio Drivers. This did appear to fix the issue, but then I updated the BIOS to 1.3.3 and now it doesn't work again. Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway. I may attempt to role back the bios and see what happens.
I don't believe it is a hardware issue as I have seen the mic working fine with the Windows 10 drivers.
Has anyone else seen this problem or have a solution?
The problem is I don't know if the MIc was working from the beginning. The day I got the laptop I update the drivers from the website right away. I work in IT and always like to have the latest drivers.

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RELEVANCY SCORE 200
Preferred Solution: Dell XPS 13 9350 - Microphone not working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 66.4

I have just installed a clean UEFI Windows 10 on my almost brand-new XPS 13 the touchscreen does not seem to work at all.
I have gone to the support website to auto-detect and download drivers. Went through Dell's diagnostic tool for touch screen, which said it could not detect any touchscreen device. There are no unknown/driverless devices in my Device Manager.
After scouring through many forum posts, I am baffled. Any advice on this issue would be greatly appreciated!

A:Dell XPS 13 9350: Touchscreen not Working on Windows 10

This model is available both with and without touchscreen - check the specifications at support.dell.com to verify your unit does have the touch option.
If it does, and you don't see it upon clean install of WIndows 10, call Dell - the touchscreen is faulty.

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RELEVANCY SCORE 65.6

Hi. I have a new Dell XPS 13 9350. When I connect external monitors via the Dell Adaptor (VGA connection), the monitors remain blank. The adaptor seems to be working, well at least the USB output is. I know that the monitors and VGA cable are working fine. I've updated the Video Drivers and the BIOS.
Any ideas?

A:External monitors not working when connected to Dell XPS 13 9350

This sort of sounds like my problem!
Does yours work if you completely power down the unit, then attach all cables and turn monitor on. Then turn on your laptop? This works for me but is very annoying to have to power down and up just to connect. Wonder if anyone has a solution that works for us both...

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RELEVANCY SCORE 65.6

The right and left click of my XPS 13 9350 touchpad stopped working. The taps still work however
I don't think it's a driver issue. Is there any solution for this? Thank you

A:Dell XPS 13 9350 Touchpad Right and Left Click not working

I have a Dell XPS 13 9350. A couple days ago, the touchpad left and right clicks stopped working. The tap for left click and double tap for right click still work so I'm still able to use the laptop. I just would rather use the the touchpad clicks. I don't think it is a driver issue bbecause the touchpad does work. Is there any solution for this?

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RELEVANCY SCORE 65.2

Dear all,
Wonder if you can help me solve a problem. I have just received an XPS13-9350 from the Outlet last week. It was certified refurbished.
I've tried to connect a VGA monitor to it via a USB-C to HDMI, then HDMI to VGA cable. The HDMI to VGA cable works perfectly on my Inspiron 15. The setup also works if I full power down the XPS13, attach USB-C to HDMI to VGA to monitor, and then boot up. The external monitor then works almost perfectly (with the exception of Netflix's video player which makes it flicker blue - Youtube and local video are completely fine).
What I cannot do is plug in this monitor whilst the XPS13 is on already - which is inconvenient as I move on and off desk a lot, and powering down the computer every time is unhelpful. Oddly, the monitor will also not be recognised if I simply Restart from Windows. I have to fully power down and plug everything in before switching the computer on again.
I have updated BIOS, video card and Thunderbolt drivers since and none of these has solved the problem. My system info is:
DELL XPS13-9350
Windows 10
Core i7-6560U, Intel Iris 540 graphics
8GB RAM, 256GB SSD.

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RELEVANCY SCORE 65.2

I have removed the original Win10 and reinstalled from scratch Win8.1 Pro on my Dell xps 13 9350. I have downloaded all the possible drivers from the official "Dell driver download" page and run them all in the order suggested. Also the BIOS is updated. However, there are still several devices not recognized: 1. There is no Win8.1 driver for the trackpad. The one of Win10 is not compatible with Win8.1, so the trackpad is currently recognized in the device manager as PS/2-compatible. Moral: the scroll function does NOT work!! 2. Under "other devices" I get two "PCI data acquisition and signal processing controller" icons and one "unknown device" flagging "there are no compatible drivers for this device" 3. After installing the latest drivers (February updates -not sure which one in particular created the problem) I now get also under "IDE ATA/ATAPI controllers" and icon with "Standard SATA AHCI Controller" flagging "this device cannot start. (Code 10)" While I can live with 2. and 3., the issue 1. with the trackpad is VERY annoying, and it would be great if Dell would provide a driver for it (btw., this model is now more than 3 months on the market). PS: the February update seems has fixed part of the problems with the WiFi and with mouse. I could solve them temporarily in January by installing other drivers of another model (Dell xps 15 9550), in particular these two: Communications_Driver_G1... Read more

A:Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues.

Hope this helps for items 1 and 2, not sure about item 3...
For item 1, have you tried using the Windows 7 touchpad driver?  Download link below.  When you run the downloaded Dell Update Package, choose Extract (not Install), and create a folder to extract the files.  Then right click Setup.exe, choose Properties, then click the Compatibility tab, and then check the Compatibility box and choose Windows 7.  This should allow the driver to install successfully.
For item 2, you'll need to install the Serial I/O driver, which isn't listed for Windows 8.1, but you can find it in the Dell Driver Pack for Windows 8.1, link below also.  You'll need something like 7zip to extract the CAB file, but you'll find the driver buried in there.  Once you have the driver pack extracted to a folder, you can go into Device Manager, then right click the PCI Data Acquisition device, then choose Update Driver. Then choose Browse, and point it to the extracted folder and make sure include subfolders is checked.  The driver should then install.
Windows 7 Touchpad driver:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=377D1&fileId=3518195399&osCode=W764&productCode=xps-13-9350-laptop&languageCode=en&categoryId=IN

Windows 8.1 Driver Pack:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DRW70&fileId=3491046975&osCode=WB64A&productCode=xps-13-9350-laptop&languageCod... Read more

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RELEVANCY SCORE 60.4

Dear Friends

I m using DELL VOSTRO, when plugging in MICROPHONE pin it is showing cannot find start up file, Pls help me regarding this matter,

Error Code: -5009 : 0x8000ffff
Error Information:
>Kernel\CABFile.cpp (425)
>SetupNew\setup.cpp (856)
PAPP:IDT
PVENDOR:IDT (IDT - Integrated Device Technology)

A:Dell IDT microphone not working

Are you using the Dell supplied sound driver or a driver from somewhere else? I used to do a lot of support on the Dell forum and we found in most cases the Dell sound driver was required. Non-Dell drivers either did not work or did not work correctly.

You can download the Dell sound driver from www.support.dell.com use your service tag number to access the downloads. If you would have provided the Vostro model number, I could have linked you directly to the correct download.

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RELEVANCY SCORE 59.6

Do these exist in this Laptop to start with? I have had to purchase a separate dock to virtually run everything else that would normally be plugged into the laptop itself. The Laptop does not appear to have its own speakers or Microphone, surely that is not right? I have connected speakers to the dock. surely

A:XPS 13 9350 sound and microphone issues

396456186Do these exist in this Laptop to start with?
Yes. Look at the XPS 13 9350 Specifications document to see the features of that model. Click on "Specifications", the "Audio" to see that it has 2 speakers and a microphone array.
Click on "Views" to see the location of the mic "array" (dual mics).
Go to the XPS 9350 13 Support page/drivers and read the notice about the docking station. You can get drivers by clicking on Guide Me or I just use "Find It Myself", but you have to click on the blue "Change OS" button and select your operating system, in order to get the correct drivers. I would update the BIOS, the docking firmware and/or driver, and the Realtek audio driver.

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RELEVANCY SCORE 58.8

Hi, I recently got a new dell inspirion 3650 desktop. It works fine except that my hesh two wireless' microphone does not seem to work with it. The speakers work fine and I'm sure that the device is connected. I have no idea what to do, please help

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RELEVANCY SCORE 58.8

I have a headset plugged into the microphone jack in my XPS 9560.  The Waves MaxxAudio Pro pop-up appears and I select Headset.  But while I get sound on the headset, sound is not being detected from the mic.  Any ideas on what the issue might be?
This is definitely a software issue, if I remove the drivers then the sound and mic works, but the sound quality seems to not so great.

A:Dell XPS 9560 Headset Microphone not working

You should be able to select Headset also and the mic should work.
One thing I noticed, if you have a Playback device in the Speaker Icon Playback devices which shows as just Speaker and not Speaker/Headphones, the mic will probably not work.
If you show that, reload the drivers..

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RELEVANCY SCORE 58.8

I´m out of witt with this: when participating on online video conference call via browser (chrome) application, mic works properly. When making a video call via Skype app (PC version), no1 can hear me. I tried to record sound via windows app an it works. I´ve tried to change all possible settings in skype options but nothing had fixed it. Does anybody know where´s the catch? Using Win7Prof-64bit.
Thank you!
Vasina

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RELEVANCY SCORE 58.8

I have a Dell Studio 1555 laptop with Windows 7 operating system and just recently the built in microphone stopped working on Skype. I purchased an external microphone to see if that would work, and no sound can be picked up. So it sounds like a software issue, but I can't be sure. I went to the Dell website and updated the IDT audio drivers, but there has been no change. Can you help me?

Steve

A:Dell Studio 1555 Microphone not working

Hi steve80,

Does it work in other applications? Voicerecorder for instance?
If it does, you might need to select a proper Output device in the Skype settings, to make sure it's working.

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RELEVANCY SCORE 58.8

Hello,

I sometimes make overviews in virtual machines and technology tutorials on my Mac for YouTube and other video sites, I bought a Dell PP28L laptop yesterday with Windows 7.

There is an internal microphone (2 are listed) but neither seem to detect any audio, the volume setting is on 100, and I have tested both of the listed, but neither work.

I want to do a tutorial on installing Movie Maker 6.0 (Vista version) on Windows 7 easily, but can't do it, because I need to use my voice in the video, of course.

Would like some assistance please, thanks ^^

A:Dell PP28L | Internal Microphone Not Working

PP28L does not return anything on the Dell support site. Do you have another number for this unit? It must be an old machine?

Also, what is listed in the Device Manager, Sounds section? Post a screenshot.
Screenshots and Files - Upload and Post in Seven Forums

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RELEVANCY SCORE 58.8

Hi All,
I have a Dell Precision M4700 and have never had the need to use the internal mic until recently.  However, when I tried to use it, I can not be hear.  The mic test does not record my voice and appears to record what sounds like static.  I have tried updating the IDT driver, uninstalling it, and reinstalling it.  I have also tried using a plug-in mic.  I have run the Microsoft Audio Recording Diagnostic Fix which does not detect any issues.  Any advice would be greatly appreciated.  Thank you!
 
System details:
M4700
OS - Windows 8.1 Pro,
OS Version -  6.3.6900 - Build 6900
Bios - Dell Inc. A14, 8/19/16

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RELEVANCY SCORE 58.4

Hi,
I have bought this soundbar for my new Dell monitor U2515Hc.
All seemed fine until I plugghed my headset into the soundbar.
No problems with the audio jack, but when I plug the microphone all sound stops.
Soundbar only - Soundbar works fine, sound out.
Audio jack into soundbar - Sound out just fine in headphones.
Both audio jack and microphone jack into soundbar - No sound whatsoever.
Microphone jack only into soundbar - No sound whatsoever.
When I check the recording devices, I can see two High Definition Audio devices unavailable (not selectable).
I tried to use Skype and the microphone actually works great, it seems I can use the microphone and get sound out from the sound bar at the same time.
Any help would be really appreciated!
:)

A:DELL AC511 Soundbar, microphone or audio out not working

The ports on the side of the AC511 are audio aux line in and audio headphone out. There is not a microphone port. A microphone must be plugged directly to the computers microphone in jack.

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RELEVANCY SCORE 57.6

TO WHOM HAS DELL INSPIRON 1520 BUILT IN MICROPHONE IS NOT WORKING.

I have Dell Inspiron 1520 and I have issue to built in microphone is not working. I tried to execute the Sigma Tel driver from Dell Driver and Support website but prompted 'Exit Error; Error : Device Object not present, Restart system and run setup. Then, asked Dell support to help and they are not really helpful, after System Restore and drivers upload and finally asked to reformat the laptop........

Anyway, this is what works for me.

1) Download the Sigma Tel driver from Dell Support Drivers page and save it in Desktop
2) Shutdown your computer
3) Start your computer and press F8 at the Dell Logo page
4) Select Safe Mode (not others)
5) Proceed to work on Safe Mode
6) Right-click the Sound icon and activate the Sound icon
7) Select Recording device.
8) If still not working, then execute the Sigma Tel driver that saved in desktop

then, shutdown the computer and start as normal, you may see the system able to detect the built in Microphone then.

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RELEVANCY SCORE 57.2

After upgrading from Windows Vista to Windows 7, the internal microphone on my DELL Inspiron 1525 does not work. When checking in the Control Panel > Sounds, the only device options are for the external microphone connection to the jack... Please help!

A:DELL Inspiron 1525 Internal Microphone Not Working After Windows 7 Upgrade

Hi vinnyspice,
 
According to Dell's website, this laptop's drivers are only for Windows Vista. You contact Dell and see if there is any update available.
 
In the meantime, try downloading and installing the chipset driver and the sound card driver for Windows Vista and see if the issue can be resolved. You can download
them
HERE.
 
Also, run Windows Update to see if it helps.
 
Regards,
Linda
 
 

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RELEVANCY SCORE 54.4

Hi everyone,
So, my computer uses my built-in microphone instead of my headset's (a Razer Kraken Pro - in case this is helpful information) for sound recording and chatting in games. I have followed recommended procedures throughout the web, but none of them seemed to help me in any way. Can someone assist me? 
Cheers,
     Victor Hofstetter

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RELEVANCY SCORE 52.8

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

A:dell xps 9350 ssd

I've seen Samsung xx1 drives and Lite-on drives in these systems -- you won't know until you receive the system.  There are people who've reported running the 950 Pro in this model.  Yes - the NVMe drives do outperform AHCI or standard PCIe drives, but even standard SATA drives are impressive performers. 

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RELEVANCY SCORE 52.8

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

A:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

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RELEVANCY SCORE 52.4

Hi,
i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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RELEVANCY SCORE 52

Hello All!
Has anyone experience with the Aukey USB C Hub: 
https://www.amazon.de/gp/product/B06XGWD2VT/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

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RELEVANCY SCORE 52

Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

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RELEVANCY SCORE 52

I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

A:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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RELEVANCY SCORE 52

Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

A:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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RELEVANCY SCORE 52

I have a Dell Vostro 1500, running 32-bit Windows 7. It came with Vista, but I upgraded to Windows 7 a couple months ago, which I think is causing the issues I'm experiencing. According to whoever I'm speaking with, the sound for the microphone built in to my webcam fades in and out and gets really loud randomly. In an attempt to solve this, I bought an external microphone which also does not work.

The sound driver is the SigmaTel High Definition Audio CODEC, version 6.10.0.5614. When I tried to update it through Windows 7's update driver software it says I have the best version for my system, but I still suspect that this could be what is causing the problem. I can't seem to find a better driver though.

Any ideas?

Thank you

A:Built-in Webcam Microphone and Microphone Line-in Not Working

Got the same problem with a Dell Vostro 1500 microphone line-in not working. I can't help I'm afraid; I am just posting here so I get notified of any responses.

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RELEVANCY SCORE 51.6

Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

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RELEVANCY SCORE 51.6

Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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RELEVANCY SCORE 51.6

Hi,
I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

A:Dell XPS 13 9350 QHD - Adaptive brightness

Hi SOCEIR,
Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
Cheers,
AJ

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RELEVANCY SCORE 51.6

So, my ultimate goal is to connect a Firewire 800 device (medical instrument) via thunderbolt. I got my hands on two Apple thunderbolt adapters, first a TB 3 to TB 2, and then a TB 2 to Firewire 800.

When I connect the TB 3 to TB 2, Windows says "Try improving the USB connection" and it links me to this page. Opening the thunderbolt software shows no connected devices. I have the latest drivers that I am aware of, software package version 16.1.47.275. I have BIOS version 1.4.10. I have disabled the thunderbolt security in BIOS and enabled the boot related thunderbolt options.

What else can I do? Thankful for help!

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RELEVANCY SCORE 51.6

hello!
I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

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RELEVANCY SCORE 51.6

Hi,
I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:
1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: 
2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.
3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.
Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.Any pointers appreciated!
Thanks,Ben

A:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support. 

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RELEVANCY SCORE 51.6

My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

A:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

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RELEVANCY SCORE 51.6

Hello,
After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

DESIGN CAPACITY
55,997 mWh

FULL CHARGE CAPACITY
53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains


AT FULL CHARGE

AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY

ACTIVE
CONNECTED STANDBY


2016-06-24
-
-

-
-
2016-06-25
6:57:48
-

7:19:00
-

Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

BIOS
1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

A:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).

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RELEVANCY SCORE 51.6

A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

A:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
www.parts-people.com/index.php
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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RELEVANCY SCORE 51.6

Hello, I am having trouble recently with my dell xps 13 9350. The computer starts up from OFF fine, however if I try to wake up the laptop after closing the lid or pressing the power button quickly (which in both cases causes the laptop to sleep) all i get is a blue screen with a loading wheel. The computer does not wake up and must be restarted by holding the power button for over 4 seconds. 
I have had this computer for two months and this is the first issue I've had with it. Hoping someone can help me resolve this issue. Thanks!

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RELEVANCY SCORE 51.6

Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...
 

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RELEVANCY SCORE 51.6

Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

A:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

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RELEVANCY SCORE 51.6

Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

A:Dell XPS 13 (9350) Screen Flicker

Hello, 
I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!

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RELEVANCY SCORE 51.6

I know the screen is working because I can access the BIOS on startup, and I can see the Dell Logo with the rotating dots when it begins the startup, but when it should be showing the Windows 10 login screen it's just black. I've tried typing my password to see if I get any feedback after logging in but nothing happened. Tried running the diagnostic test, nothing. Not sure if this is fixable or I'll have to get it fixed under warranty. 

A:Dell XPS 13 9350 Black Screen

If I'm reading you correctly, you power on the system, you quickly start tapping the F12 key continuously but there wasn't no boot menu to run the diagnostic tool on the system?

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RELEVANCY SCORE 51.6

Kind of an info post & a question.
My new Dell XPS 13 9350 touchscreen started to intermittently fail & within a day or 2 it completely gave up. I also noticed that there was no touchscreen device in Device Manager (under HID section) nor any mystery USB devices there (an Internet search reckoned it could be a power problem). I did notice though that under USB Devices section there was a mystery device that said "Unknown USB Device (Device Descriptor Request Failed).
Called Dell Support who informed me that since it was purchased from a UK retailer I wasn't eligible for Dell support! So I called PC World...
They took me through a step which I'd already tried (uninstall & reinstall mystery USB devcie) but this time it worked - touchscreen appeared in HID section & mystery USB device vanished. Hung up the phone, moved laptop then the touchscreen failed again. This time, on loading Device Manager, it was unusable. Device Manager kept refreshing over & over again, but I did have time to see that again touchscreen had vanished from HID & the mystery USB (with same message) appeared in USB Devices. This time though the USB device would vanish & then the screen refresh.  
A bit more Google searching revealed that a touchscreen is effectively a mini USB device & I wondered if the issue I was having was due to an intermittent connection. It would explain the constant refreshing of Device Manager since it was like something being conne... Read more

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RELEVANCY SCORE 51.6

I've recently been looking into buying an eGPU Enclosure such as the AKiTiO Node or the Razer Core. I've updated all the firmware and now I am running Thunderbolt Software Version 16.1.47.275. The Node and Core both specify that the computer needs to both have Thunderbolt 3 (which I have) and be compatible with external graphics. What does this mean? I have Thunderbolt 3, so wouldn't it be theoretically possible to run external graphics provided the firmware was up to date?
So in summary, my main question is this: Will/can the Dell XPS 13 9350 be able to use eGPU enclosures over Thunderbolt 3 now (or in the future if there is firmware updates being planned)?

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RELEVANCY SCORE 51.6

When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

A:Dell XPS 13 QHD+ 9350 Heat Problem

Hi SILAPINBENZ,
Download and reinstall the video drivers from the support site - http://dell.to/1UiTOks
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system - http://dell.to/21y9GPi
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.

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RELEVANCY SCORE 51.6

Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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RELEVANCY SCORE 51.6

Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma. 
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob

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RELEVANCY SCORE 51.6

Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

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