Hello,I've followed some posts on this support forum, regarding if the new Spectre x360 Kaby Lake (Product# W9B13AV_1 http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360-convertible-laptop-13t-touch-w9b13av-1) supports or not an active pen.What we've learned is that this laptop doesn't work with HP Active Pen (Product# T5E12AA#ABL http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen-t5e12aa-abl) and HP Active Stylus (Product# J4R51AA#ABL http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen-j4r51aa-abl), based on some answers from the support team on previous posts, and based on the information contained in this page: http://support.hp.com/au-en/document/c05166879.Some early online reviews stated that there is no support for active pen, Lisa Gade from MobileTechReview said: "The one feature missing from the previous generation is the active digitizer for the optional HP Active Stylus (a Synaptics pen technology). Given how heavily HP has advertised this feature in the previous generation, I'm surprised they removed it. And yes, it's really gone--there's no active digitizer listed in device manager, and I tested both Synaptics pens and Wacom and N-Trig pens just in case they'd switched to a different pen technology. That means you can use your finger or a capacitive stylus like those made for the iPad Air, but not a precise pen with pressure levels and palm rejection."http://www.mobiletechreview.com/notebooks/HP-Spectre-x360-Late-2016.htmSo, Is HP Spectre x360 Kaby Lake built with an Active Digitizer?If the answer is yes, what brand of active digitizer has been used?If this is true, in a hopefully near future, a firmware update may be released to activate pen support, or a new compatible active pen will be released, but if the active digitizer isn't there, there is nothing to do.Thank you for your help.LorenzoRead other answers
I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system
It's worked out well for many of us in the past.
You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)
Has anyone seen / heard information regarding a possible ETA for the new Kaby Lake based Spectre x360 variants in the UK? It's exactly what I'm looking for, and I was really excited about the October release date, only to be disappointed when it came and went and yet it's still not available in the UK I've customized the spec that I'm after on the US store: 13", 1920x1080, Core i7-7500U, 16GB RAM, 512GB NVMe SSD, Win 10 Pro x64 - except of course it's lacking the UK keyboard. Any idea how much longer I have to wait before I can replace my ancient 8+ year old laptop with this laptop of my dreams? Thanks,AlexRead other answers
The computer was purchased on December 10 2016, and on February 11 2017 I presented the fan system error 90B.
The error appears and disappears, I update the BIOS but it is still happening. The equipment is impeccable, so I discard dirt. Also the fan seems to work, and I have monitored the temperature and it has not changeda, although it has warmed considerably since I bought it. But the error still appears. The equipment has warranty but I buy it in USA and I am from Costa Rica.
On the US HP store, the Spectre x360 with the 7th Gen Intel chipset is already available for purchase.I tried calling your sales rep who said he does not know when the new laptops will arrive.Does anyone have any info on when the laptops will be available for purchase?I saw you can already buy the Envy and Pavilion laptops with Kaby Lake, but not the Spectre x360.Any info would be greatly appreciated.Read other answers
I was running an emulator to see if my computer can halndle the output, and now I am here. My screen suddenly went black through some gameplay and will not turn back on. My laptop was charging and I had a USB Type C dongle/ hub connected to it. After my screen went black, I tried pressing the power button to power it back on, but it didn't work. I unplugged all other peripherals and tried the power button again, nothing. I don't mind performing a hard reset, I just need help turning my laptop back on for school. The LEDs don't even turn on when I try to reconnect the charger and the same goes for the LED on the power button. Please help. ThanksRead other answers
Battery issues in laptop.I recently bought a spectre x360 kaby lake which claims battery life upto 15 hours.So i was expecting a minimum battery life of 8-9 hrs.But in real life it is very very poor.It gives battery life of 2.5hrs-3hrs.I am very much dissapointedRead other answers
Hi, So having a bit of a frustrating experience finding a working dock for the new Spectre X360 (Kaby Lake). I need something with PD (power in), HDMI/DVI or DP out (two ports if fine, one up to 4k), and a few USB ports. I've tried a cheap aukey one and though HDMI works it's buggy. I'm now looking at this guy P5Q54UT - HP Elite Thunderbolt 3 Dock 65W but not entirely sure if it'll work. A few pluggable docks specifically mention that HP is not supported or claim HP doesn't support alt-mode (for USB C) and PD 2.0 spec. Any guidance is appreciated.Read other answers
Hello,I would like to buy 2017 model of Hp Spectre x360 15. However, I would like to add Arabic letters to the keyboard.How can I do that?
Hi, I don't know which one you plan to buy but in general, machines will have (pre-built) one of the following keyboards For use in Canada 841266-DB1For use in France 841266-051For use in Germany 841266-041For use in the Netherlands 841266-B31For use in Saudi Arabia 841266-171For use in Switzerland 841266-BG1For use in the United Kingdom and Singapore 841266-031For use in the United States 841266-001 Please wait when machines are available in your country. Regards.Read other 2 answers
Hello, As I've learned the "NEW" 2016 HP Spectre x360 13-w000 (Kaby Lake) does not have a digitizer built-in and thus does not support any Active Pen/Stylus. The only option available is to use some capacitive one. I have a Wacom Bamboo Stylus which performs horribly on my x360. Do you guys have any good suggestion for such a capacitive stylus, which is precise enough for occational note-taking, document marking, etc? Thanks!
Hello crackjackx, Please go through the below compatibility list : http://support.hp.com/au-en/document/c05166879 Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 2 answers
Hello, I got my 2016 HP Spectre x360 (Kaby Lake) laptop a week ago, and it seems the battery life is very underwhelming. I get around 4 hours from mixed usage (browsing/productivity/media). I had the previous gen. Spectre and almost similar tasks got me 8hr+ battery life. I've tried battery testing/calibration etc. suggested in the support pages. Anyone else having similar problems? I want to give the laptop some chance before I replace/return it.Read other answers
Will the spectre x360 13-w0xx Kaby Lake model ever get an active pen or stylus? After buying this product and having it for over 3 months, I do not see the reason you would make this a convertable laptop and not have it pen-supported. Also, is it possible to pair a bluetooth enabled pen to this specific laptop model?
Hi, Please check the following list first http://support.hp.com/au-en/document/c05166879 Regards.Read other 5 answers
Has anyone tried to update to Windows 10 Anniversary update? It's not listed by HP as supported (http://support.hp.com/us-en/document/c05195282), though it's a NEW model. I tried it once before, and that created issues with the HP Recovery Manager, and I reverted back. A few days ago, I got a BIOS update with the "Anniversary Update Comapatibility fix", however HP is yet to update their compatibility list. The incompetent phone support is again proved worthless as they don't seem to have any idea . I don't want to go through with all the hassle of updating and downgrading again, so I'd like to know if anyone has successfully got the anniversary update. Thanks!Read other answers
I have Ubuntu 16.10 installed on Hp Spectre x360 Kaby Lake, I have noticed that on suspending the machine isnt exactly saving power - the battery discharge rate seems to be stable at the idle discharge rate?Morover I have also noticed that the machine was a bit warm after a few hours, which makes me think that the machine was actually on but only the screen was off.Any sugessions on how I can get the same suspend features as in Windows 10?Read other answers
Hello I just bought a new HP Spectre X360 with a elite thunderbolt 3 65w dock. After installing all the drivers everything is working when i connect the laptop to the dock. But the only thing that i cannot get to work is the power button on the dock. It doesnt light up in any colour like it says in the manuel and when i press it, it does nothing. I went to search for thunderbolt options in the bios but it seems there are none there. I updated to the latest bios (f.11) btw. Hope someone can help me with a solution kind regards JelleRead other answers
Hi, I just got the new Kaby Lake (Intel's 7th gen) Spectre x360 and ran it through its paces. It seems to be a solid machine, but there's one serious issue so far - external displays flashing on and off, at least when hooked up with a USB-C Thunderbolt 3 to DisplayPort adapter (this one from CableMatters: http://amzn.to/2gKQrVR. What happens when I connect external monitors (1 or 2-3 via DisplayPort MST) is sometimes they work fine.Sometimes, if I disconnect and reconnect, they start flashing on and off.Sometimes, the whole laptop freezes upon connection (happened twice today so far).And finally sometimes the externals are not working at all - the system detects them, but selecting Extend or anything in multi-monitor mode just reverts back to Single.Oh, and this happens once: http://i.imgur.com/Su9zInD.png http://i.imgur.com/qG9K8yC.png - the external display got stuck in a 640x480 generic mode and would not turn on.As you can see, it's a cluster@$%*. Here's a video of the flickering/flashing (case #2 above): https://youtu.be/OkngFs_h2xk. Both the laptop and the 7th gen Intel chip are relatively new, so I haven't been able to find a thread discussing potential culprits, or fixes from HP. Here's a similar issue with EliteBooks http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/External-Dual-Monitors-and-Lapt..., but I don't know if they're related. I do have a buddy with the same system who's gone through seve... Read moreRead other answers
To put the comment in context i originally posted this in the "Battery drain when shut-down" forum. Ok, trying to figure out how to get rid of the last 2-4% overnight drain i went through device manager and checked for outdated drivers, i then noticed that the driver for the NVME storage controller was a generic windows driver from 2006, tried to search for a update via device manager and hp's support page but no luck. Then i rememered that back in the old days i used to use driver update tools to fetch the latest drivers for my computer, so i installed iobit driver booster 4 (free) and gave it a spin. Guess what, it gave me a samsung driver from august 2016. Did a reboot and just to make sure it was working as it should, i fired up ATTO and CrystalDiskMark and ran benchmarks. I know what numbers the SSD got before and what reviewers of this machine have gotten, which was about 1700mb/s read and 600mb/s write. This is what i get after i replaced the generic nvme controller driver with the one from samsung:3000mb/s read and 1200mb/s write!!! Im not sure how the new driver will affect battery life or anything, but i figuered i'd let you guys know, i mean that is almost double the performance of the generic windows driver. Try it out if you want guys, run a couple of SSD benchmarks before you install the new driver so that you have something to compare the after results with PS! Don't blame me if your computer explodes or breaks down in any ... Read more
Yes the driver update is likely the Samsung NVMExpress driver update 2.1: http://www.samsung.com/semiconductor/minisite/ssd/download/tools.html I installed it in my Spectre 13 Pro and it updated the Microsoft Standard NVME driver from 2006 to the Samsung NVME dated 12/8/16. Unfortunately my speed increases were not as dramatic but there was an improvement....about 10% on both read and write side. I have the Samsung MZVLV256 aka SM951..M.2 disk and read is about 1500 and write is a bit over 500. I did the same upgrade to my Zbook G3 MWS which has the 512 gig SM951 and this one is giving me fits...read is about 1300 but write shows up as an appaling 9 mbps. Has to be something wrong. Results are just about the same with or without the Samsung NVME driver. Still the Zbook "feels" very peppy. Boot time is good and everything seems to run fine. So not sure whether I should be concerned or not.Read other 1 answers
Considering this new revision has been out for about a couple months now, I am really surprised that no one has posted about this yet. My question is simply exactly as the title says. Does the newest HP Spectre x360 13-w0XX that has the new Kaby Lake i7 support two 4k displays? I know that because of having Thunderbolt 3 ports, it has the right connections to support it. I guess the real question is can the Intel Graphics 620 support that? I know it can support one 4k display, but not seen anything about dual 4k displays. I just recently purchased this lap top, and I love it so far. However 1 of the main reasons I bought it was because it was 1 of very few lap tops on the market with Thunderbolt 3. I think the only Windows laptop that had not only 1 but 2 of them. So if this laptop has the ports to support dual 4k without a graphics card that can, then that will be incredibly disappointing.Read other answers
I'm having trouble with super scratchy/distorted audio on the newest (Oct 2016, 7th gen i7) Spectre x360 (X7V22UA) and am wondering if this is just inherent to the design or if my machine has a hardware problem. When my machine was brand new out of the box, it sounded like the speakers were blown out when playing certain frequencies such as the Windows 10 notification tone. I did the standard troubleshooting, a HP representative asked me to send it in for repair, allegedly the speakers were replaced, but the replaced unit is just as bad. When audio plays at even modest volumes (right now I have it at 36/100), I can feel the laptop vibrating and rattling.I know this is a laptop and I'm not expecting the world's greatest sound, but the distortion is really annoying. Is this just inherent to the new x360s or am I just unlucky with my RMA? I've tried updating drivers, BIOS, etc. and the problem persists. Headphones are fine. It's definitely the external speakers on this laptop that are vibrating around.Steps to reproduce:Right click on sound in system trayChoose "Playback devices"Choose the only option, "Realtek High Definition Audio (SST)"Click "Configure"Click the "Test" button that plays three chimes in each speaker.Listen to it rattle.Is this happening to anyone else? Seems like it's identical to the symptoms of this problem, but that's for an older model of the x360 and this new model has different hardware. Also, the old problem was never resolved.&... Read moreRead other answers
So I just got this laptop, and I noticed that it would make a soft but noticeable clicking sound sometimes when I tap it lightly or when I'm scrolling with two fingers. Is this normal or should I exchange it? Thanks!Read other answers
I was noticing severe battery drain on my one month old spectre x360 i7 7500 ssd 512 GB variant. the laptop was taking more than 3 hours to charge and the charge was not holding for more than two and half hours for normal web browsing. It was also discharging at an unacceptable pace while completely turned off. I had updated my BIOS firmware to F.10 and also applied the Sphinx fix as described [url ="http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Battery-drain-when-shut-down-HP...] in post 79 by Senchronize. However, the problem persisted. I decided to do a complete factory reset. Backed up my data and created a USB recovery using the HP support assistant software. However, while applying the factory reset, after the formatting of hard drive stage was completed the programmed returned an errors message "HP recovery manager failed error code=0xEFFFFF23". I tried doing it again and it would return the same error. I did a hardware diagnosis from BIOS and it does nothing. Tried loading a fresh Operating system through an OS bootable USB. The system prepares for install. But when it is ready it install, it fails to see any hard drive at all. I checked the HP support page for this machine to find if there is a SSD driver that I can load during the OS installation. However, I couldn't find the SSD drivers associated with this machine. I bought this machine in USA and currently in India. Will not be going back for few months. I wonder if the warranty will be ava... Read moreRead other answers
So i recieved my spectre x360 in the mail last weekend and it occurd to me at one point that the f9, f10 and f11 function keys (the previous, play/pause and next keys) were not working. I do not remember if they worked before or that they were broken from the beginning They do not work with any music app that is running in the background: spotify, groove music or windows media player. I realy would appreciate any help at this point because this problem has driven me nuts over the last two days.Read other answers
Hello, I purchased a new spectre x360, w013dx model number, from best buy on Feb 11 2017 and I seem to be having an issue that has popped up on this forum, YouTube, and various other Google searches, namely the loose, or more appropriately, the overly noisy and clicky touchpad. I am wondering A) is this a condition that becomes worse, progressively that is, or does it get better over time as the touch pad and other components get "broken in" so to speak, and mate together better, like using lapping compound on machine parts? B) If this is considered an issue, is there a fix for it if I send it in to HP? It is moderately bothersome to me, and in haven't really experienced it before on other laptops. I really like to use the 2 and 3 finger swipes and scroll features, and when I push down on the touchpad without clicking it, it feels loose and there is an audible click when I press down on it. I am coming from and Acer laptop that had an extremely smooth and oversized glass track pad so I may be overly aware because I got used to that one and it was very solid. I do not want to return it and plan to keep it because otherwise it is fantastic, but I have seen other people say this and I will echo it here, this is a 1200 to 1400 dollar device and I want to make sure it is in peak condition because I plan to keep it for at least 2 to 3 years. If someone from HP could respond I would appreciate it. Thank you.Read other answers
Hello guys.Sorry for my english but im italian ...I bought the new HP Spectre 13 Refresh with Kaby Lake.I have the model with i5-7200U, 8 GB RAM and 256 GB SSD.But the computer is really slow, i see from the Task Manager that the cpu go to 100 % very often and use min 4-5 GB of RAM.Even web browsing is frustrating ( with 3-4 tab open ).I noticed also that the cpu work from 2.50 Ghz to max 2.71 Ghz, when should be from 2.70 Ghz to 3.10 Ghz.Read other answers
Multiple pages on HP's website show the new x360 (Kaby Lake) being used with a stylus. I purchased an active stylus and after being unable to get it to work was told by tech support that the stylus is not supported with the new 13inch Spectre? Are the advertising pages on shop.hp.com incorrect or is there a stylus which works with the new Spectre? The footnotes say that not all hardware works with the Spectre however it seems to be pushing the envelope a little to show someone using the stylus, when apparently none work with this laptop?Read other answers
Anyone know if the new Spectre x360 released in October 2016 supports digitizer pen? HP customer service does not seem to know and none of the early reviews say anything about it. Looking at this particular model:http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360-convertible-laptop-13t-touch-w9b13av-1Read other answers
Not sure if i'm in the right area but it's worth a try. I recently purchased the Spectre x360 w/ Kaby lake i7 and have encountered some difficulty loading Ubuntu. Specifically, no wifi or sound present. Is anyone familiar w/ a means to recognize these functions? ThanksRead other answers
Can someone suggest any third party USB chargers that can work with the new Kaby Lake spectre x360. I need a multi port usb charger from which I can charge both the laptop and my smartphone.Read other answers
Loving my HP Spectre X360 convertible. It's my first touchscreen laptop and it's awesome! So I did some research to find which active pen/stylus would work best and it appears the Dell does. So I bought one - the Dell active pen PN556W. It connects via bluetooth and the buttons work, however I can't draw or do anything else with the actual tip of the pen (I can with my finger). I have a feeling it's because this particular active pen uses the new wacom technology but the HP laptop uses the older synaptics technology - is this right? Is there a fix for this? Otherwise, does this just mean I have to get an active pen/stylus that uses synaptics technology? I would prefer an answer to this question rather than a comment telling me to buy the HP active pen please. Thanks, Rebecca
Hi!, @rebeccabrouse: Welcome to HP Forum !. See ... http://support.hp.com/au-en/document/c05166879 And, this videos ... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3DRL5pqx34... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3Dun1hlfSd... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3DS1I1HyGH...Read other 1 answers
I have a hp spectre x360 model 13-4005dx and its LCD digitizer is cracked.My lab top still has the warranty but the customer service told me it is not under warranty.When I search the web too many people have the same problem. does Hp has any plan to solve this issue? how I can replace the digitizer, I went trough the pdf that you uploaded but there was nothing about changing the lcd digitizer.
Hi @Amir8, Welcome to the HP Forums! I understand from your posts that you are having an issue with your HP Spectre x360 - 13-4005dx Notebook and the cracked LCD screen. The new Panel will come with a display panel cable, microphones, hinges, webcam, and wirelessantenna cables and transceivers if ordering from HP. Other companies should be including these parts. I can not confirm any thing other than what HP does. Here is a link to order HP Parts, if you need it. Just select your Country or Region first. Please get back to me how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Please click the Accept as Solution, to the right of the Thumbs up icon, if your issues is resolved. Thanks.Read other 1 answers
I just purchase a HP Spectre x360 and the HP Active pen from Best Buy. Great laptop but I have noticed that I need to press VERY hard before the pen responds. If I don't press hard, then pen strokes appear very light. When I cross H's or T's the cross doesn't register. If i put the laptop in Tablet mode, then I can get the letters to appear as expected. But when Writing on the screen in regular "laptop" mode or "Tent mode", the letters appear as "chicken" scratch I didn't find any settings for adjusting the Pen's Sensitivity in windows or one note. I would prefer that the pen behave more like a finger. Just more precise.
I've heard better review for the Dell Active Stylus (the one with aluminum top half). It has worked great for me and I heard it has better sensitivity.Read other 9 answers
It should be an easy thing to do. Contact HP Sales with my computer information, order the accessory I would like to purchase. Turns out, not easy at all. So I'm asking here: does anyone know of an Active Pen that will work with the Spectre x360? I'm hesitant to order one via eBay if there's only a chance that it will work (HP Store and Amazon seem to be sold out.)I contacted HP Sales. Not kidding, below is the transcript of the chat I had with a sales "consultant". To say that she is incompetent is an insult to incompetents. I can't find an email address for support to send this to, either.10/13/20161/17:45 PM Connecting...7:45 PM Connected. A support representative will be with you shortly.7:45 PM Support session established with TANIYA.7:45 PM TANIYA: Welcome to HP Customer Support for Notebook Support. My name is Taniya and I will be your technical support specialisttoday.NOTE: For security reasons, PLEASE DO NOT send credit card information via this chat window. If I need that information from you later, I willlink you to a separate, secure, HP web page to provide your credit card details.7:46 PM Connecting...7:46 PM Connected. A support representative will be with you shortly.7:46 PM Support session established with TANIYA.7:46 PM Elizabeth: Hello. I have a question about which Active Stylus to buy for a Spectre x360.7:47 PM TANIYA: Okay7:49 PM TANIYA: I am sending you links you can check them7:49 PM TANIYA has sent a link: http://h30094.www3.hp.com/product/sku/111... Read moreRead other answers
Same as above. Got that dialogue box and then nothing. 13 inch specter and HP active pen here.
Hi @sirianth, Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More What is the product or model number of your Spectre x360? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What is your operating system? I grasp you are having an issue with the HP Active pen. When I checked the HP Notebook PCs - Compatibility with HP Active Pen and HP Active Stylus chart, it looks like you need the HP Active Stylus and not the pen. If you are unable to return or exchange the pen. please contact HP Support for assistance. Contact HP Support Fill out the online form and follow the prompts. Please let me know how it goes. If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the ?Thumbs Up? below. If there is anything else I can do to help, please be sure to let me know!Read other 1 answers
is there an active pen available for the Spectre 15? many thanks
under support, software & drivers, spectre x360 15t, firmware:http://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ap000-x360-convertible-pc/9256669/model/10193271#Z7_3054ICK0K8UDA0AQC11TA930O2 Titled HP Touch Controller Firmware Uupdate, 1.00,A,1 Rev.A Another posted said to extract the files from the executable (I used winrar, he used 7-zip; I figure any zip app can do it), then run the bat file. Works now!!! I find the Dell stylus much more responsive than the HP stylus.Read other 10 answers
I have been searching for a way to make my HP Active Pen have pressure sensitivity in Photoshop for quite a while. It works in other applications, but I can't get a straight answer on how to make it work in Photoshop from others that claim that it can. Adobe claims I can change a brush's settings, but that does not register. Did HP not design this pen to be compatible or should I be looking into trading my laptop in? Am I missing an update or firmware? EDIT:Here's a video I found of the pen working well with Adobe Illustrator (which is also not working for me).Read other answers
I have recetly purchased this product. I tried a Dell active stylus 750 AAGN with it which did not work with OneNote. Writing with finger works fine. I have read that Dell should work fine, and the problem (at least on spectre x360 15) can be solved by updating a driver or firmware. I was wondering if such a solution exists for the 13 inch model, and if yes, where can I get the driver/firmware from. Thanks
Hi, Why not use http://h30094.www3.hp.com/product/sku/11144407/mfg_partno/K8P73AA or http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen In general, Dell won't support HP products and vise versa. Regards.Read other 2 answers
I received my HP Spectre x360 - 13t-4200 CTO one week ago as well as a new HP Active Stylus. I purchased both directly from HP. I have tried four times with tech support to help me get the stylus to work. Despite being assured that the stylus in indeed compatible with this laptop, they have not gotten it to work. The only solution they have come up with is to reset the computer to factory settings wiping out everything I have spent hours doing to migrate to this new laptop. In asking them what doing the reset will resolve, they do not know, but that is the fallback answer. I have received so much conflicting and silly information from tech support staff who actually are not famililar at all with the problem. They have updated the Intel video drivers and attempted to install firmware for the 15" Spectre but still no success. Does anybody know the steps to getting the stylus setup? Thanks very much.Read other answers
Hi everyone, I would like to replace the built-in 1TB SSD in my Spectre x360 with a 2TB one (namely, Samsung MZ V6E2 S24 A450BW SSD 960 Evo Nvme) Two questions: 1. Is this possible at all? I mean, is the 2TB compatible with the M.2 slot inside my laptop?2. Is this something I can do myself without losing warranty? (I know how to do it, it's only that I don't want to open the laptop up myself if this automatically voids my warranty). Thanks! /Vjeko
Here is the Manual: Service Manual Yes it absolutely will support the 2 TB NVME M.2. (You must have robbed a bank to buy one). The warranty will be fine as long as you cause no damage in the process. Good luck and post back results please. If this is "the Answer" please click "Accept as Solution" to help others find it.Read other 3 answers
I am having a same issue and still discussing with a HP Customer Support. My warranty will expire in 3 mo and I really need to resolve this issue.I purchased my Spectre, x360 13.3 in OLED model in June, 2017. I also purchased HP Active Pen (the product name is actually HP Active Stylus which is Synaptics compatible. HP compatible table has a wrong picture. Check product manual for each HP Active pen). I does not work at all. I could not send my PC to HP Cust Support because this PC was for my daughter and she needed it while school was on going. I finally sent this PC to HP Customer Support about a month ago. They changed display and main board.Now I need to test this again, which means I have to re-purchase the HP Active Stylus (Synaptics one) for testing. Then I found this posting. If any of HP Active Stylus won't work with my x360 w/OLED display, then I am thinking about filing a complaint to FTC for a false advertisement.Read other answers
hi, i am about to buy the HP active stylus pen on ebay, since no one sell these stylus in indonesia; is the product will be compatible with my laptop (spectre x360 13 4123TU)? many thanks before...Read other answers
How can I use the active stylus with my spectre convertible x360?
Hi, Given they are compatible products, plesae read the following article: http://winsupersite.com/hardware/using-hp-active-pen-hp-spectre-x360 Regards,Read other 1 answers
The HP Active Pen J4R51AA worked fine with my Spectre x360 13 Broadwell. Is is officially supported on the newest generation (Kaby Lake) of this 2 in 1?Read other answers
Hi dear HP friends!I've had a HP Spectre x360 for some time now, and wanted to get an active pen for it, because I would like to use it for the university. So I took to the internet to find out which active pen that worked best for the spectre x360. I saw some videos and recommendations of the Dell active stylus, so I chose to buy it. Unfortunately, when I'm trying to install the driver for the Dell active stylus, it says that the driver cannot work with my device... What should I do?Please help! ThanksBest regardsLasse VossRead other answers
I looked through the help pages for different styluses and the help page to choose one but I didn't find any information on whether or not my laptop is able to use an active stylus or not. Could someone help me so I don't go and waste money on a product that I can't use?
Hi,This is the only HP help document I'm aware of:http://support.hp.com/in-en/document/c05166879See if your specific model is listed in it for compatibility.If it's not, we can only wait till HP updates that document.RegardsVisruthRead other 4 answers