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Infected? Hardware problem? Software problem?

Q: Infected? Hardware problem? Software problem?

The short version of my problem is that at some point after a reboot, certain web pages fail to load.  I'm not sure what the root cause is, at all.  I am running Windows 7 SP1 and was up to date with updates when this started.
 
When it started happening:
Thursday night, the power flickered at my apartment and made my computer reboot.  I figured it was a good a time as any to install Windows updates since I hadn't done that in a while.  After doing so was when I first noticed the problem.
 
The problem:
What happens is after I reboot, at first, everything works fine.  At some time after, some web sites just don't load.  The sites that don't load are consistent (if I reboot and wait, all the same ones fail).  A couple examples are bleepingcomputer.com itself and any of Valve's (the game developer) sites.  It doesn't seem that computer help/anti-malware sites are all not working, since MBAM and AVG's sites work.  Google itself always works and when Googling for info on this problem, I seem to find more sites that don't work than do, once it starts happening.
 
I don't know specifically at what point stuff stops loading.  I tried rebooting then going to read a book for an hour, and it was working when I tried immediately after.  If I reboot and open Firefox with a ton of tabs and start browsing around, it might stop within a few minutes.
 
What I tried:
At first I thought it was my Internet connection or router, but using my phone connected to my own wifi lets me view the pages I can't on my desktop.  I don't have any other devices to test besides my phone.  So, I don't think it's my router or my ISP.
 
The same pages will fail to load in different browsers on my desktop.  So, it's not specifically Firefox, Chrome, or IE.
 
I tried using a USB wifi dongle instead of the onboard NIC I usually use, but the problem still happens.  So, it's not my NIC failing.
 
I tried using telnet to manually fetch pages but it also doesn't work (telnet www.somesite.com 80, then entering "GET / HTTP/1.1" and then "Host: www.somesite.com" but it just sits and does nothing; if I do this immediately on reboot it works as expected).
 
I tried scanning my computer with Adwcleaner, MBAM, and AVG's free scanner, but none found anything interesting.  I tried uninstalling the Windows updates in case they were related, but that didn't help.  (Although KB2884256 doesn't offer to uninstall itself.)
 
I have no idea what's up with this.  I don't know enough to rule out either malware, a software problem, or a hardware problem.  But, nothing finds evidence of malware.  I thought maybe the power flicker might have ended up frying my NIC, but the wifi dongle also didn't work.  If some other hardware was malfunctioning, I'd think the problems would be a lot less consistent and less specific than only some web pages failing to load.  Like, random crashes/blue screens/reboots if it was bad RAM/motherboard/CPU.  The only things left I can think to try are a live CD to try scanning for malware again or just reinstalling Windows.
 
Any ideas on what else I can do to check on the malware angle?

RELEVANCY SCORE 200
Preferred Solution: Infected? Hardware problem? Software problem?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Infected? Hardware problem? Software problem?

Hello knismaps, let's see if we can find something.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Download TDSSKiller and save it to your desktop.
Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
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ADW Cleaner Skip or rerun it.

Please download AdwCleaner by Xplode and save to your Desktop.
Double click on AdwCleaner.exe to run the toolClick on the Scan button.AdwCleaner will begin to scan your computer like it did before.After the scan has finished...
<-insert any special instructions here for what to uncheck OR remove this line if there are none->This time click on the Clean button.Press OK when asked to close all programs and follow the onscreen prompts.Press OK again to allow AdwCleaner to restart the computer and complete the removal process.After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).Copy and paste the contents of that logfile in your next reply.A copy of that logfile will also be saved in the C:\AdwCleaner folder..
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Please download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.
Last run ESET.
Hold down Control and click on this link to open ESET OnlineScan in a new window.Click the button.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.Double click on the icon on your desktop.Check "YES, I accept the Terms of Use."Click the Start button.Accept any security warnings from your browser.Under scan settings, check "Scan Archives" and "Remove found threats" Click Advanced settings and select the following:Scan potentially unwanted applicationsScan for potentially unsafe applicationsEnable Anti-Stealth technologyESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.When the scan completes, click List ThreatsClick Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.Click the Back button.Click the Finish button.NOTE:Sometimes if ESET finds no infections it will not create a log.

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RELEVANCY SCORE 69.6

Okay, right now I'm currently trying to find out whats wrong with a keyboard that is on a laptop, after the computer starts there are some script errors, I don't know exactly what they are but I ran combo fix without safe mode and restarted the scripts went away...and it started working after restarting a couple times it started to work then restarted more the scripts came back and the keyboard stopped, even in safe mode but after five or so minutes the keyboard was able to type again, I checked the device managers and everything is update and no error, I ran a combo fix and have the report if you guys want to see it let me know, Its an HP DV6 series with 64-bit windows 7 OS, I'm stumped I have no idea whats up, I'm ready to just put in the recovery disks and see whats up, but he has like 250 gigs worth of files Games etc, Can I back it up to a hard drive and install go back to where it was normally or can that be a problem?

A:Laptop Windows 7 Problem/Software/Hardware? Keyboard problem

Bump

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RELEVANCY SCORE 69.6

Hi, I'm new here (meaning I just made an account but have been lurking around every time I had computer trouble. This time however, I couldn't find anything that resembles the trouble I'm currently experiencing) and I'm hoping if anyone can help me or tell me if I should just throw my laptop against the wall.

I've had my printer (details and TSG SysInfo below) for over a year now, and never had any trouble with it. A few days ago, I needed to print something but wasn't able to (I can't remember what the error said, it didn't happen again) so I uninstalled the printer and re-installed it by downloading the drivers from the HP website. Pop-up balloon said that it wasn't successfully installed and when I would try to install the driver by going to print management and click on Printers I would get: "An error has occurred on the script of this page. Line: 40. Char: 21. Error: Object doesn't support property or method 'SetPrinterName'. Code: 0. URL: res://C:\Windows\system32\pmcsnap.dll/81". So I clicked on Drivers instead and tried to install the driver there and it said: windows found driver software for your device but encountered an error.

Do understand that I have no idea what I'm doing whenever my computer doesn't behave as it is supposed to, and everything is done by trial and error; mostly error. For some reason I felt the need to do a chkdsk /f /r which was scheduled on the next restart, b... Read more

A:printer problem? software problem? hardware problem?

Howdy,
Could be the Hard drive has gone faulty. What make and model is this Laptop?
 

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RELEVANCY SCORE 67.6

Yesterday, I came home from work to see that my computer had done a reset on its own. When I turned it on, I found the Win 10 Anniversary update waiting for me. Since then, I have had several crashes with games, and even blue screens.

The BSOD's go by so fast, that I had to turn off the automatic restart just to read the error as STOP CODE: MEMORY MANAGEMENT. Apparently, this means that there is a problem pertaining with my RAM.

A few months ago, I came on here with a similar problem after my PSU blew and I had to get anothr one. I solved that by buying 2 new RAM cards to replace the ones inside. I ran a memory diagnostic which showed no problems, and right now I'm running a system file check scanner as well. If both of these come back fine and there are still problems, I may have to get new RAM sticks.

I have a 2 year warranty on them, so replacing them again would be no problem. However, before I do that, I was wondering if the problem might be my motherboard or CPU as they are the only components still used from the computer from when the Power Supply blew? These would be my 3rd set of damaged RAM cards in a year, and that just strikes me as weird, especially since they are designed to withstand overclocking conditions.
 

A:Unknown hardware problem (possible software problem)

As the computer shut dow/reset for some unknown reason, I'd suspect that unknown event to be related.

Could be power related (ie: power surge or dirty power), power supply (if you are using a non-Tier one model, or possibly the motherboard.

Bottom line, some event occurred which caused this issue and it likely isn't related to previous issues.
 

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RELEVANCY SCORE 67.6

Hi all, I was hoping someone could help me out. I've been having a reoccurring issue with my laptop. The basic issue is that it runs very, very slow - using about 80%-100% of the CPU when a program is open and 30%-50% of the CPU when no programs are open. If I try to restart the computer, it will hang on a black screen between the "Starting Windows" screen and the "Welcome" screen.

The first few times it occurred (July, October, and mid-November) a System Restore from Safe Mode solved the issue. The fourth and fifth times it happened (late November and early December) I had to try restoring to multiple different restore points before it would work again. The sixth time (mid-December) no amount of System Restores did anything. I ended up running the "sfc scannow" command and that seemed to solve it. The seventh time (late December) neither System Restore nor "sfc scannow" did anything. I ended up reformatting and doing a clean install of Windows. That solved the problem for about a week, then last night it started happening again.

I'm a little lost at this point. I've run tests on both the memory and hard drive and they came out fine. I looked through the event logs each time the issue occurred and didn't see anything that seemed likely to cause this. The fact that it keeps reoccurring, even after a clean install, makes me think it's some kind of hardware issue. But the fact that the computer works completely fine... Read more

A:Strange Problem - Not entirely sure whether it's a software or hardware problem

Hello and welcome.Use Process Explorer to provide an overview of your running processes.Download the .zip file and extract to a folder on your desktop. Run program. In Vista/7: Click File > Show Details for All Processes.Click View > Select Columns and check the Command Line box. Click OK.If necessary, continue to use the computer until it displays the undesirable behaviour (lagging, freezes, etc). Immediately switch back to Process Explorer and press the Space Bar to pause updates.Click File > Save As.... Save to your desktop as procexp.txt.Attach (do not copy & paste) procexp.txt to your next reply. Use the forum's "Full Editor" to attach files.Note: Do not unpause or exit Process Explorer unless directed to.==========================================Use Speccy to provide details of your computer's configuration.Download, install, and run After Speccy has finished gathering information, click File > Publish Snapshot In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed. A web address will be displayed, click Copy to Clipboard and paste it in your next post.=========================================

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RELEVANCY SCORE 65.2

I have built serveral computers without much difficulty. My last one is got me a little stumped. Here is my system.
Asus a8v deluxe motherboard
amd 64 3700 2.2GHZ 1mb L2 cache
NZXT-case with 4 fans
Logisys 650 watt power supply
windows xp pro sp2
sapphire 3650 agp 512mb
2-western digital 120gb hard drive in raid 0
Asus Dvd-rw drive
2 gigs of G-skill pc3200


My first two boots when I turn the computer on will boot just about to go to the welcome screen before it restarts. It does this usually twice. By the third time it seems to be warmed up enough not to do it. I am wondering since I went with a cheap power supply, if it might be the voltages. Any ideals? I have already reformatted and reinstalled windows. Got up this morning and started it up. It restarted twice.

A:Is it software problem or hardware problem?

although we don't recommend this brand it should have plenty of power for your system
check for a bios update
run
chkdsk /r on the drives
check if you have scope to increase the ram voltage,the m/board may default to low

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RELEVANCY SCORE 64.4

I am having two problems and I do not know if there related. These have happened since the pc has been built (about 6 months) all parts was new.
Computer specs are listed below any help or ideas would be appreciated. I have been told its the graphics card but I think it could be memory ?. Any advice would be really appericated.
Firstly when I first start the pc, windows loads perfectly, I log on, then when ever I start any programme it begins to start. Then the screen goes all speckle, freezes goes black then crashes. The only option I have is to hold
in button to shut down. When I reboot it runs fine for the remainder of the day no matter how long it is on for. This happens every time I boot up for the first time of the day.

Second problem is if I play any music either in media player, winamp, ITunes, The music plays fine until I try starting another programme then the music really slows down but then returns to normal play. So if I only play music without doing anything else it plays fine
Mainboard : Gigabyte GA-K8N-SLi
Chipset : nVidia nForce4 Driver Version 8.4.2.1
Processor : AMD Athlon 64 3200+ @ 2000 MHz
Physical Memory : 1024 MB (2 x 512 DDR-SDRAM )
Video Card : Nvidia Corp GeForce 6800 GS [NV41.0]
Hard Disk : SAMSUNG (80 GB)
DVD-Rom Drive : SONY CD-RW CRX320EE
Monitor Type : Hercules Prop - 17 inchs
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2
DirectX : Version 9.0c

Frequency : 2000 MHz - (current : 2009.15 MHz)
Support : Sock... Read more

A:Software or Hardware problem ??

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RELEVANCY SCORE 64.4

This is my first post here so apologies if I haven't included enough info, please let me know and I'll do my best - I'm not very tech savvy!

I have a new laptop, a refurbished Toshiba Portege Z30, Windows 7 Pro 64 bit, SSD.

The first problem was the first time I used it that it froze while configuring Windows Updates. Sometimes it freezes/hangs on the shutting down page, coming out of sleep or hibernation mode and sometimes when starting up, after I enter the password. I have force shutdown when this happens and start in safe mode, then restart and it will be ok. If I start Windows normally after a forced shut down it will freeze up again.

On one occasion I closed the lid putting it into sleep mode, put it on charge, came back to it 30 minutes later and the fan was running at top speed and when I ioened the lid there was a black screen.

Another occasional problem is that the clock gadget disappears after starting up. If I right click on the desktop and then on gadgets nothing happens. If I restart the laptop the clock gadget reappears.

More occasionally when it starts up the touch pad does not work. After restart it will work again.

I have reinstalled Windowsto out of box state, from the partition, as advised by the place I bought it from but I still have the same problems. Another worry is that sometimes it gets very hot between the lid hinges, the fan and air outlet is there on the back and I think the RAM is in that area too, could that be significa... Read more

A:Could this be a hardware or software problem ?

I would clean install the OS and see if it will behave. In the meantime try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup

Temps can be significant. You can try watching temps with HWInfo.

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RELEVANCY SCORE 64.4

Hello

My pc suddenly doesn't want to boot anymore. on startup it gives Ntoskrnl.exe missing or corrupt. when i restart, hit F8 and choose last known good config. Then a diff error appears WINDOWS\SYSTEM32\CONFIG\SYSTEM missing or corrupt.

So i deleted partition formatted NTFS Quik, installed sound,display,antivirus
Etc ... Next day same problem.

So deleted partition again formated NTFS SLOW, installed all again, next
day same problem.

Please Help !!

A:Hardware Or Software Problem ?????

found lots of solutions here...

http://www.computerhope.com/issues/ch000646.htm

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RELEVANCY SCORE 64.4

Just bought an ASUS G11CD-US006T with Nvidia GTX980 (Windows 10). Hooked everything up, updated drivers with both ASUS and NVIDIA, and I am having the following problems:

Asus 21.5 inch VE228H monitor appears washed out with very clearly visible artifact effect

HDMI and VGA ports are not detected when they are plugged into either my HD TV screen or my Asus monitor. DVI cable is detected fine with the computer monitor, but has the above mentioned graphical quality problems. I called Asus customer service and they had me reinstall the NVIDIA drivers and update firmware from their website with no effect. Said they don't know what the issue is, to call the store I purchased the computer from because maybe it's a problem with the graphics card.

Can anyone shed any light on whether this is likely a software or hardware problem? I am not sure if I should be requesting a return/replacement from the retailer or try to troubleshoot this more. I really want this computer to work but also don't want to get stuck with a defective unit because I waited too long.

Thanks.
 

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RELEVANCY SCORE 64.4

Hi I am new to the site,
Im unsure is my computers problem hardware or software related. Recently I replaces some old hardware in my pc. I bought a new motherboard, cpu & ram, but re-used the harddrive, psu & cd/dvd drive. Everything turned on but there were problems loading windows from the harddrive, so put the harddrive in my other pc, formatted it and put it back in the older pc to start a fresh installment of win 7. However, once the motherboard screen loads up, it goes black and says loading OS and no bootmng. I changed the cd drive to boot first from bios and now it says to press any key but just stays on that screen. I tried to load vista also and when I press any key the screen goes black and resets to the motherboard screen. I have seen similar forums on this but not exactly like my problem. Any help would be appreciated and I will reply asap. Thanks
 

A:Hardware or Software Problem?

Is your old power supply adequate for your new hardware?

And you shouldn't be booting from the HDD. You should boot from your OS disc and perform a fresh install. You also have to be using commercial OS discs, not burned copies. If it's not a valid version, you can have install problems.
 

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RELEVANCY SCORE 64.4

On my gateway computer I have windows xp, when I turn on my computer it booths to windows xp, once I get the complete desk top up, I click on the I-cons and nothing happens, I also notice in the task bar at the bottom my internet icon and a couple other icons are missing. When I move my arrow around on the screen and try clicking on the icons the arrow stop working and can not move it anymore. Now I can go to safe mode and I can use everything but internet. I try even to set it back to when I first bought it and the disk will not booth up. Can any one help with this please. thanks
 

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RELEVANCY SCORE 64.4

Hi Guys,

Manage to install WINXP Pro SP2. After tat , try to re-start the pc hang on the loading part ? not sure what is wrong now.

Changing ram can work.. then after shutdown cannot work again.

ON and OFF again aslo cannot work. Change card , change hdd , change anything
tat i know aslo now become worst.

The system hang before going to Loading WIN XP Screen.. It hang after the scanning
of hdd, dvd rom..

Anyone know what is wrong now ?
 

A:Hardware Or Software Problem ?

Try just the Basics ....take everything out except Video card, memory and HDD... then see
 

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RELEVANCY SCORE 64.4

I have a 3 week old NEC ND2510A dual layer burner that is no longer reading any type of disk. Windows is still recognising the drive. If I try exploring any CD or DVD the explorer window shows the drive as empty. My dvd player is still reading disks fine. I have made no hardware or software changes. I am running windows XP.
Will this more likely be a hardware or software problem? Can a problem with the OS stop the NEC reading disks?
 

A:Hardware or software problem?

Enner100, when you put a cd or dvd in it, do you hear it spin up? This happened to a friends DVD player and when I ripped it apart, there was a bit of a dust bunny covering the laser.....apparently not seeing anything, it wouldn't spin up. Once cleaning it thoroughly, all works well.
 

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RELEVANCY SCORE 64.4

i have removed all the malware off my pc but i guest it wasnt the problem why the pc turns off randomly...
it usually cuts out when it starts to sign in to windows.... then i usually have to put it on the last best known configuration that work ....but even sometimes when i do that it still cuts out after a while...

A:Software/hardware Or Ram Problem

hi.personally i would back up all of your important files and do a fresh install of windows using your windows discs or recovery discs that came with the pc or recovery partition.
Its easy for me to say but thats what i would do and i have had to do it a couple of times but once its done you remember what it used to run like when you first bought it.

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RELEVANCY SCORE 64.4

Hi Guys,

I reformating my LAPTOP to winxp . All are good after the next day i try to ON back the
Laptop.. It got error while Loading. Can't even start to WINXP.

Nvm..i re-install again.. and it work good too.. then once i off and try again tml..
it cannot boot again

Anyone know what is wrong ? Hardware or software ?

I done all the updates still got this problem..

Pentium 3 - 600mhz
512mb
40GB
 

A:Hardware or Software problem ?

If you power it off after installing, and immediately power back on and boot, does it work then?
 

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RELEVANCY SCORE 64.4

im running a 1.1 ghz processor

512 megs of ram (2 256's)

10 gig hard drive

rageIIc graphics card

windows xp pro


i built this computer from spare parts from around my house and it freezes all the time...i can be running one program or 10 one day i can run 35 thigns and not even slow down but other times i can be running 2 programs and it freezes. i dont kno whats the problem is but i just know that it is messed up and before im done typing this it will probley freeze...please help

A:hardware or software problem???

Give more details of your PS and all your hardware.

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RELEVANCY SCORE 64.4

This is my notebook spec

Intel(R) Core (TM) 2 solo CPU U 3500 @1.4 GHz 1.4CHz
Ram 3GB
32Bit
Geforce G 105M Cuda 512MB
Vista
Directx 11

Well its only 3month since i brought this notebook and it was all working fine until
2weeks ago when i try to install need for speed: shift
and it some how change my directx....
then i try to play the game but i was too laggy so i uninstalled it

but now i can't even watch a movie with out the short pause in sound and graphic
i can't even play the counter strike condition zero and warcraft 3 with out lagging?

i won't is this got to do with my hardware or software?
anyway of fixing it?

BTW before i had installed Prototype and it change my directx to 9.0c (it was 10 when i brought it) and it was working fine.
but when i install NFS shift it changed to DX 10

and now i update my computer it was DX 11 and the short pause got more frequenly

anyone got this problem?
 

A:Software or Hardware problem?

If your laptop came with a windows vista back-up cd, use it. Be sure to back up important files
 

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RELEVANCY SCORE 64.4

Sometimes when i start my computer ,it use to start giving beeps when windows XP is loaded and it use to give after every 30 to 60 seconds.This procedures continues till the time i donot restart or shut down the computer and start again.What are the possible causes.IS these software clashes or some problem in Hardware.
My specs are 1.1AGhz celeron,128MB RAM and 40GB Harddisk and WinXP Pro.
Please help

A:Is it hardware or Software Problem

It's hardware at 99%.You should look in your motherboard user guide or web site. Motherboard beep when hardware go mad.

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RELEVANCY SCORE 64.4

hi,

my laptop has just developed a big problem. i'm not sure if its a problem with the software or if it has something physically wrong with it though.i was using this afternoon as normal, i put it down for 5 mins while i made myself a brew. when i returned, all the windows and icons had disappeared, leaving just the background wallpaper. it wouldnt let me ctrl+alt+delete, shutdown , or anything. the only thing i could do was press and hold the power button to turn it off. but now when i start up, it gives me the screen with the choice of safe mode or normal mode,then when i select one i get a windows screen with a bar scrolling along for a few seconds then the whole thing turns off and back on againand repeats the whole process over again. it does make any difference which mode i select.

i'm even that bothered about the laptop,but theres loads of work and photos on there that i dont have backed up ( please spare me the lectures on backing stuff up haha)

does anyone know what the problem may be?

thanks for any help
 

A:software or hardware problem??

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RELEVANCY SCORE 64.4

I have the following setup:
emachine T5026
windows XP
1 + gb of ram
form factor tower
mobo 533mhz

My problem is my system boots all the way up until it gets to the windows logo, then it freezes. I try to go into safe mode but it just gives me a bunch of DOS readings. I swopped out the HDD and still does the same. I tried to install XP and it install all the way until it says "windows is starting" and then it freezes at that spot. Tried loading it 4 times with no luck.
Would welcome any advice or suggestions on what need to be done to fix this problem.

A:Hardware or Software Problem?

So you've wiped out the original OS and there is none on there now? Which "windows is starting" are you talking about? The one with the blue background or the one when it is done installing?

Run Memtest86+ to test your RAM for errors
http://www.memtest.org/

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RELEVANCY SCORE 64.4

my laptop has analog devices soundmax drivers. on both winxp and vista the rifht speaker crackles. on the headphones it used to be fine but now the right earphon crackles too. how do i solve it.; are my laptop speakers shot.
 

A:is it a hardware problem or software one?

If your internal speakers and external headphones both produce the crackle then its a hardware problem. And the only solution for a laptop would be an external sound card that connects wither through a USB or PCMCIA slot.
 

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RELEVANCY SCORE 64.4

Hi,
My computer has been randomly rebooting for some months now. The gap between these reboots may be ten days or so down to a day. There is no BSoD and no minidump. I have not been able to link the reboot to any particular activity. I have tried registry cleaners, driver updates, temperature and voltage monitors (although I am not certain of whether they are out of limits, they seem reasonable , and MS memory check. I run Symantec Endpoint Protection and have checked for trojans etc with SuperAntiSpyware and Antimalware.

I have run out of ideas to solve the problem and do not have confidence that board-swapping computer store will be able to sort it at less than the cost of a new PC! So, is it possible to rule out software problems? Help will be much appreciated guys and gals.
 

A:Hardware or Software Problem ....?

Lambourn said:


Hi,
My computer has been randomly rebooting for some months now. The gap between these reboots may be ten days or so down to a day. There is no BSoD and no minidump. I have not been able to link the reboot to any particular activity. I have tried registry cleaners, driver updates, temperature and voltage monitors (although I am not certain of whether they are out of limits, they seem reasonable , and MS memory check. I run Symantec Endpoint Protection and have checked for trojans etc with SuperAntiSpyware and Antimalware.

I have run out of ideas to solve the problem and do not have confidence that board-swapping computer store will be able to sort it at less than the cost of a new PC! So, is it possible to rule out software problems? Help will be much appreciated guys and gals.Click to expand...

Bump
.... or asking the question another way, is a random reboot without BSoD or minidump caused by a hardware problem?
 

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RELEVANCY SCORE 64.4

Hello. I recently purchased a used computer with the sole intention of using it for GPS and more specifically, National Geographicís Back Roads Explorer 3D Topo software. The installation/use of the Garmin GPS mapping software was fine; however, when I run the Topo software, Iím able to view a map at a larger scale, i.e., greater than 1:124 scale; however, I am unable to zoom in (the screen stays white where a map should be). My question is this: if my computer is unable to handle the software, how can I determine where it is lacking? The software requirements for the TOPO software is as follows: Windows 95, 98, NT, ME, 2000 or XP; 486 CX/66 MHz PC or higher; 64 MB RAM + 8MB video memory; 2x CD-ROM drive, Monitor supporting thousands of colors. My computer specs are as follows: MS Windows 2000; 5.00.2195 Service Pack 4; Computer: x86 Family 6 Model 8 Stepping; 10; AT/AT Compatible; 261,616 KB RAM. If you require additional information about the computer, which Iím sure you will, please direct me to the appropriate place. Thank you SO much in advance with helping me out! -RW
 

A:Hardware or Software Problem?

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RELEVANCY SCORE 64.4

Using Windows XP Home.
Norton System Works 2006 + Norton Firewall

Computer was built in 2003 with parts I chose.
Motherboard: ASUS A7N8X DDR Motherboard NForce 2
Processor: AMD Athlon XP 2400+ THB OEM Thoroughbred
Memory: 512Mb DDR333 (PC2700)

Just before Christmas the computer failed. Power light came on but would not start up.

Took it into a local shop and he told me the Motherboard had failed and suggested a new one. This seemed like a good idea, as I could upgrade as well.
He fitted the following:
AMD Sempron LE-1100
Asrock AliveNF6g-Vista AM2
Corsair 1gb DDR2 (667)
Aopen 16x DVDRW > This item was required because the new Motherboard would not recognise my original DVD ROM drive.

Got the computer back last Thursday. Switched on and "NORTON" was saying that a full system scan was required. Started the scan at 1PM, it was still scanning at 6:30PM so I stopped it as I wanted to do other things on the computer. Some programs like surfing the net, were OK, others, like Excel, appeared to be a little slow. Started the Norton full system scan at 11:05PM - It was still scanning at midday ! 12 Hours later.
So again I stopped it, as there was obviously something wrong.

Tried running an online test with PC Pitstop. It tells me the computer is fine.
Also tried the windows scan on computer start up. That took 67 Minutes, I think it should only take about 4 to 5 mins.

The obvious answer is to take it back to the shop, but I would at least like to know where the pr... Read more

A:Problem - But is it Software or Hardware

What kind of "Windows scan" on bootup?

Uninstall Norton and things will improve after that.
 

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RELEVANCY SCORE 64.4

Hi folks,

This one has me stumped!

For a while I've been dual booting Vista and Ubuntu without a hitch, though now Vista is screwy and I can't determine whether its a software or hardware issue - or both.

It's much slower to boot at times (I mean to the login screen), it randomly freezes (especially when doing file copy/paste operations), many applications/even windows explorer stop responding, firefox seems to have lost it's extensions myseriously, it's weird.

I've run chkdsk which came up fine (though was over in like a second or two so who knows), tested the RAM as fine from within Ubuntu, I have no viruses or spyware, all drivers are as they should be...the other thing is a DVD burner now won't burn images to disc.

Normally I'd assume the motherboard may have been damaged but Ubuntu still runs flawlessly, except for the DVD burner won't burn from there either - otherwise all is well.

Basically there are two things that could have caused this. Firstly a few nights ago after a windows update Vista rebooted as normal but took around 2-3mins instead of the usual 30 seconds or so.

I recall seeing something about nvidia updates in there, so I'm downloading new drivers now to try that out as a fix. But if they were the problem why didn't rolling back the drivers help?

The other thing is that when I plugged an external HDD into the same wall socket the same night (note: the PC in question wasn't on) it died so it... Read more

A:Problem - Software, hardware or both?

hi try this http://support.microsoft.com/kb/929833
 

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RELEVANCY SCORE 64.4

Greetings everyone I'm not sure if this post is in the right place - not sure if it's a hardware or sofware issue. Popped my first DVD (region 1) into my new computer and it says the region is not compatible and asks me if I want to change the region. Then a screen comes up that shows the region I will be changing it TO, but where it says the CURRENT region, that is blank. Underneath that it says I can only change the region 5 times, so I do not want to mess this up. Is this normal? Any advice as to what I should do? ---Thank you to all the knowlegeable people who help out on here! Princi
 

A:DVD Hardware (or Software?) Problem

Yeah, it's normal. You can only do it 5 times so I don't know what most people do.

There may be a way to make it multiregion but I don't know how. The one I bought was already multi-region, which is why I bought mine so I don't have to worry about these things.
 

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RELEVANCY SCORE 64.4

Hi guys, I need some help in solving something on my computer.

I can currently ONLY use safe mode, and I CANNOT use system restore, nor for some reason can I even turn it on (there is not system protection tab)

Basically if I let the computer to startup normally, BEFORE I can log on the BSOD appears

I turned off the automatically restart option as I could not see the error, it's changed from a 0x0000007 etc to:

STOP: 0x0000007F (0x00000008, 0x8014F000, 0x00000000, 0x00000000)

I've ran memtest86+ and no errors were found,

I've had to change my antivirus to AVG as the previous one cannot load in safe mode.

Any help will be appreciated!

A:Not sure if it's hardware or software problem

STOP: 0x0000007FHave a look at that, have you tried updating your drivers?

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RELEVANCY SCORE 64.4

This is the situation for my pc...When the dvd rom is attached to my pc the computer is okey..And when i get or detached the dvd rom to my pc, my computer keep freezing and keep restarting.. And if i attached the cd rom again, its okey..Can u help my situation plz...Tanx..
 

A:hardware or software problem...

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RELEVANCY SCORE 64.4

Hi Good Peoples,

I am hoping someone will be able to help me please. When I boot my computer (an HP Lap Top) I get the following sequence (in short)

1. Initialising MBA
2. Pre boot execution environment
3. Argon PXE boot agent
4. Media test failure - check cable
5. PXE - E61
Operating system not found.

It started as in intermittent problem and by hitting the power switch again, it would boot into windows; but not anymore.

Many thanks
Ric
 

A:Hardware or software problem?

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RELEVANCY SCORE 64.4

my system crashes (BSOD) while playing a game for 1 min or earlier. regular tasks work perfectly (playing Divx, converting, photoshop etc).

i tested my memory using memtest for several stages. didnt show any trouble.
i thought that the problem is coming from the HDD. tried adding a new hard disk

my system :

AMD sempron 2400+
gigabyte razr motherboard
256mb ddr 400mhz IBM ram (motherboard works at 333)
2 sata hard disks (hitachi 80GB and 250GB)
geforce MX4000 agp 8x 64mb vga
onboard 6 channel audio

i can post full hardware specs if required.

i found the dump file at %SystemDrive%\Windows\Minidump

uploaded it for your reference
http://rapidshare.com/files/3424749/Minidump.zip.html

can someone recommend me a solution ?
 

A:help : serious hardware/software problem

Your first dump shows ntoskrnl.exe (nt+11f05) and the second shows ntoskrnl.exe (nt+19000)!!

Looks to me like ram instability!!!!

You say your ram is 400mhz and your mobo is 333, that could be the cause possibly!?!?!
 

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RELEVANCY SCORE 64.4

Hey @ll im running Vista 32bit . I rectently added X-Fi soundcard and two graphic cards in Sli mode. In Nvidia control panel i switched to Sli , on mainboard that mini card is set to Sli , but there is no difference but that's not all...
I use YoTube ALOT and i've never had any problems before. Now after couple minutes of watching video it freezes and sound is gone. ANY multimedia aplication freezes after that and there is no sound at all !!! It's same with other users accounts . Only thing that hekps is restart and after some time playing... again.
I am veeerry anoyied wiv that !!!
I am beggin u guys - HEEEELPPPP !!!
 

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RELEVANCY SCORE 64.4

my xp software keeps rebooting. i can not get to the start button. the only program i can get my operating system to boot to is f8 or f2 bios every system i try it just start rebooting. is sofware or hardware the problem.
 

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RELEVANCY SCORE 64.4

I had win95 on my computer and it was acting up(screens were coming up at random) also before acquiring the comp. my buddy erased some files that he thought were safe and ended up erasing the cd-rom driver file (I think) anyhow, I decided to format the hard drive and start all over. Now I get nothing when I run the start up disc (I downloaded it). The floppy drive runs only for a few seconds then shuts down. I get no prompts.I have another computer and I tried changing over both the floppy and cd-rom from it to this one and still nothing happens. The cd-rom is a Mitsumi and I tried a Sony. Also when I got the computer, the cooling fan to the power supply was not working, the CPU fan does work though. Should the downloaded version of the start-up disk include all cd-rom drivers, or is that even the problem??
 

A:hardware/software problem

You could use a Win 98 start up disk to get CD support.

I would check the disk on another machine to make sure that it is good..

I have used these files before. http://www.compucheap.com/pages/download2.htm

Got that here http://www.compucheap.com/
 

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RELEVANCY SCORE 64.4

I purchased 2k for my computer a few months back and installed it on a compaq 7478.

A few weeks ago my computer started doing VERY wierd things.
you will be fine then out of no where the computer blue screens reboots then when it reboots it says non_accessible_boot_device.

Sometimes it boots and goes straight into windows and sometimes it just keeps saying inaccessible boot device. I thought it was a heat related problem so I removed the case from the computer and it ran fine for a few minutes then it started the same routine.

I reformatted the hard drive and did a low-level format and reinstalled windows.

That didn't seem to help the problem because it still occurs but at random times.

Any suggestions?? If you need anymore information please let me know
 

A:Not sure if this is a hardware or software problem

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RELEVANCY SCORE 64.4

My computer keeps restarting itself. I have an IBM Netvista 2276 (A20i), with a BCM-IN810P 370 motherboard. I am running Windows ME. I first noticed that about Jan. that my Windows Help, System Information and System restore files were gone. I found an old system info file on the internet and installed it (works). I moved my system restore files from the cabs and got it to work again. But I never got the Windows help to work. Then the power supply fan went out. I replaced the power supply fan (works). The temps using speedfan utility prior to power supply fan change were: Test#1. F1-32C, F2-59C, F3-65C. Test#2. F1-47C, F2-69C, F3-58C. AFTER power supply fan change using speedfan: Test#1. F1-25C, F2-46C, F3-66. Test#2. F1-29C, F2-48C, F3-65C. Computer still restarts by itself. So I entered F1-Bios setup utility, my shutdown temp is 75C. First Bios temp log is current CPU temp 40C, current system temp 30C, CPU and power fan RPM;s were 5532. Second Bios temp log is CPU temp 45C, system temp 35C, fan speeds the same 5532. Speedfan shows a third temp but Bios setup does not. In Bios setup the computer DOES NOT restart, left it in bios for 45 minutes. But upon restarting in normal mode the computer restarts and enters into a scan disk because of an improper shutdown. I have run the computer with the side case off and a fan blowing into it to no avail. I was told by a friend that the motherboard need replacing. I'm wondering if it is a Software problem. ANY IDEAS?? Thanks SY
&n... Read more

A:Hardware Or Software Problem?

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RELEVANCY SCORE 63.6

I'm using Nero, and it doesn't seem to matter if I am using the wizard to burn a DVD folder off of my hard drive, or even an ISO of a free movie off of the internet, it won't play in my DVD player at home...

Now, it's possible that this might have more to do with the actual DVD player in the living room than it does the burner (which works fine). But I have used the same software (Nero) in the past in the exact same way to burn DVD Video discs to be played on a set top DVD player. And now it won't read them at all.

Suggestions on burning software to try?
 

A:Problem burning with same hardware and software...

I doubt it's the burning software. Have you ever burned any DVD's that worked on the player in question? What make/model burner do you have? What are the symptoms of the failure? Do you use DVD-R or DVD+R media? If you use DVD+R media, have you looked into setting the booktype to DVD-ROM? Here's an article on booktyping: http://www.cdfreaks.com/article/150
 

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RELEVANCY SCORE 63.6

Win 7 HP has developed an extremely vexatious problem!!!

When logging on or typing in Search or typing in Chrome even typing in Word or email.
the number 8 keeps repeating itself continually eg; 888888888888888888888888888888888888888888888888888888888888888888888 etc etc. Even if this key is not being touched at all!

Have tried Kaspersky TDSKiller but it finds no problems, both in normal and safe modes.

Have re-installed the OEM Win7 HP OS, but the issue still annoyingly prevails.

The 8 key is not 'sticky' either on the * button or the numeric keypad.

Has anyone suffered anything so puzzling as this?

A:Virus or Software or Hardware Problem?

Hi, welcome to Seven Forums.

Try another keyboard, is the first thing to do & post back if that doesn't work.

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RELEVANCY SCORE 63.6

Recently I took delivery of a new PC

Intel Pentium 4 540 "LGA775 Prescott" 3.2GHz (800FSB) with HT Technology
Asus P5AD2 Premium 925X (LGA775) Motherboard
Western Digital Caviar Special Edition 200GB 2000JB ATA-100 8MB Cache
AOpen H600A Super Tower 300W PSU
Corsair 512MB DDR2 XMS2-5400 Pro
Windows XP Pro (already owned)

Everything was going fine until I connected to the net for the first time and got a virus that made the pc keep restarting itself and freezing up the net

As a result of this I decided to reformat the hard drive and start from scratch, nothing unusual there yes but as I had never reformatted before I by mistake tried to reinstall Windows via desktop instead of reformatting the hard drive first and that is where the problems began, when I tried to reformat the hard drive like i should have done in the first place my pc kept refusing saying that there were programs already running (the virus I guess)

Now when I try and install Windows via boot up it comes up with the following error message every time that I try and install Windows via boot up

stop; 0x0000007b (0xf898563c, 0xc0000034, 0x00000000, 0x00000000)

This also happens if I change over hard drives so it can't be a hard drive problem, BIOS update has also been installed so that is running normally

So is it a) a faulty XP disc b) a problem with the motheboard c) a system virus

I need to know as it simply won't let me install Windows even after reformat or switching drives
&... Read more

A:Serious problem - is it a hardware fault or software ?

Sounds like the computer is not booting of the CD. You need to go into the BIOS setup when the computer first turns on, usually press F2 or DEL, and find the Boot Order. Make sure the Boot Order has the CD-ROM in the sequence before the hard drive. Then save and exit. Now when the computer starts with the XP CD in the drive it should come up and ask you to press any key to boot off the CD which is what you want to do. Then follow the onscreen instructions. You will probably want to do a new/clean install of XP so you will want to format the drive when asked.

Here's some installation guides:
http://www.michaelstevenstech.com/cleanxpinstall.html
http://www.blackviper.com/Articles/OS/InstallXPHome/installxphome1.htm
 

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RELEVANCY SCORE 63.6

On my laptop, running XP Professional SP2, my "c" key stopped working. I found that if I first press the neighbour key "x" quickly followed by the "c", the "c" appears. Same with "spacebar&c", the "c" works as well. This makes me think that it is not a hardware- but may be a software problem. At the time the fault started, I was busy with a number of new programs. One of these programs produced a trojan horse, which AVG promptly discovered and removed. Spybot did not find any malware.
I initially removed the "C" cap from the key and cleaned the visible area below, with no effect. I then removed the keyboard driver and reinstalled it, no effect. Thereafter I copied the keyboard driver from a good machine (same name and filesize) and installed it, no effect. I also installed an external keyboard, and it worked. Same with the onscreen keyboard - the "c" works normally.
After googeling I found a hint that HijackThis may find the problem. I installed HijackThis and ran a "scan", but my computer knowledge is only average, I honestly don't know what to do with the results, so I left all as it was.
Anyone had a similar problem? Is this a hardware or software problem? Any help is greatly appreciated.

A:"C" key not working - hardware or software problem?

You've done an excellent job of troubleshooting so far and it really sounds like a hardware problem but I understand the thought of going through the trouble (not to mention the expense) of a keyboard replacement only to find that it does not fix the problem

Physically testing the keyboard with common electrical test equipment would be more difficult than replacing it. Here in my shop, I'd try it in a similar if not the same model laptop to see if it still has problems with the 'c' key but I'm guessing that you don't have two of these. We're getting into the realm of removing the keyboard anyway so why not just replace it if you're going that far.

Here is what I think may be the last thing left to test whether or not it is the keyboard without removing it physically.

Get a copy of xPUD. Boot to it from a CD or USB key and you will be running a completely new operating system. See if you still have problems with the 'c' key and if you do, it is probably a physical problem that requires a replacement.

You can get xPUD at
http://www.xpud.org/download.en.html

Basically, it has you burn an image to a cd and then boot the computer from that CD
or
It tells you how to get UNebootin and use that to put the image on a USB key and then you boot the computer from that USB key.

(you do not want to run it from Windows or in a virtual machine for your keyboard test)

If you need more help with this let us know.

Once you boot up your computer u... Read more

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RELEVANCY SCORE 63.6

Hi folks, I'm a long time novice user that tries to be safe on the net, etc, but despite that I've developed a problem on my 3.5 yr old HP pavilion laptop running vista. This all began before Christmas during the night sometime. when I finally got it to boot it installed 'update 3 or 3' which I assumed was a windows update....looked like that screen.

It tells me, when I can get anything up, that I have a security problem and the security center needs attention. In safe mode, which is the only thing I can get up now, I click on the security icon in the task bar and try to turn on and it tells me it can't turn on. Nothing will run for any length of time before the laptop craps out. so can't run virus scan etc. (AVG, Zonealarm, adaware, spybot are on this thing)

Ran 'Logfile of Trend Micro HijackThis v2.0.2' which I see by the heading for this forum is not supposed to be posted here, however at the end of that thing nothing was checked and nothing was 'fixed', so clueless about its usefulness I guess.

Any ideas about what I should do next? Is there anyway I can tell from what direction my problems are coming? I sorta doubt it is hardware issue, because it will still do 'something'. At first I thought the windows update caused a problem with os however not sure about that now either. I'm diligent about downloads however other novice users (friends) tell me it's probably a virus.

Any thoughts appreciated.

Lynnie

A:hardware, software, or virus problem??

Additional Info:

Startup utility will not work, cycles endlessly and in fact I left that running for an entire day once without any luck.

Windows restore point will not work. I 'restored' to the furthest back restore point that I could find without success.

Thanks in advance for your help!

Lynnie

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RELEVANCY SCORE 63.6

I have an Epson Perfection 1650 that I've used for regular photos and film/slides. I've never had any problems until now. Today when I removed the inner cover inside the scanner lid, then proceded to scan 4 slides in the slide holder, the choice of TCU was not there to choose. The light did not go on in the middle of the lid. I've looked for help but had no success as "help" did not recognize my problem. This has not happened before, as the TCU choice always was there to choose and the light went on when I removed the inner panel and had the slides in place. Hope someone can give me an idea what went wrong. Thanks, lilart
 

A:Solved: Hardware or Software problem?

I made a mistake. The acronym for the slides is TPU. So sorry! lilart
 

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RELEVANCY SCORE 63.6

Bought a Dell L521X more than a month ago and I am having problems. I am running Windows 7 Professional. This has happened to me once already. And it just happened recently. When I am browsing the Internet or doing anything, the computer gets stuck. I cannot do anything. Mouse doesnt work. CTRL+ALT+DEL doesnt work. It is just frozen. Only thing I can do is a hard reboot. I don't mind doing that but what If I am doing something important and this happens, I do not want to do a hard reboot at that time. I've had frozen screens before but usually pressing CTRL+ALT+DEL and waiting for a minute or two solves problems. But in this computer, it doesnt work when its frozen. I need to know if it has something to do wit software or hardware.

A:Unsure if its a Software or a hardware problem

Download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop
Using Windows Vista or Windows 7, you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

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RELEVANCY SCORE 63.6

Hardware or Software problem?

--------------------------------------------------------------------------------

I have an Epson Perfection 1650 that I've used for regular photos and film/slides. I've never had any problems until now. Today when I removed the inner cover inside the scanner lid, then proceded to scan 4 slides in the slide holder, the choice of TCU was not there to choose. The light did not go on in the middle of the lid. I've looked for help but had no success as "help" did not recognize my problem. This has not happened before, as the TCU choice always was there to choose and the light went on when I removed the inner panel and had the slides in place. Hope someone can give me an idea what went wrong. Thanks, lilart
 

A:Solved: Software or Hardware problem?

Please stay with one thread per issue, closing duplicate to: http://forums.techguy.org/hardware/689223-hardware-software-problem.html
 

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RELEVANCY SCORE 63.6

Hey!

My computer is pretty old but I maintain it decently so it works fine. However, recently, it started having a problem which I have no clue about how to solve. What happens is that at some point the monitor will say the computer is off (so just as if I had turned the monitor on without turning the computer, it says "no signal") however the computer seems to be on. The power light is on and most of the time the fan is working when this happens.

Once it happens - it just stays like that forever unless you do something to it. This has been going on for many months now. Recently it has gotten so bad (Like at the moment, I'm scared it will turn off so I am saving this as I write this post.)

I would assume it is a hardware problem but maybe there is some software problem involved too? Additionally, while I usually do maintain my desktop pretty well, I haven't really updated and cleaned it in a long time. I would appreciate some help in making it go faster. First and foremost I'd like to solve this computer-is-on-monitor-says-its-off problem.

Thank you in advance. This forum is so great. Whenever I have some issue which I cannot find the answer online, I can just come here and personally inquire and get excellent responses. Thanks!

Sincerely,
Frustrated user
 

A:Computer Problem - Can't tell if it's hardware or Software (or both)

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RELEVANCY SCORE 63.6

OK not sure if this is posted in the right place or not.

Since yesteday morning I have been getting the blue screen of death on my PC. My daughter was using the PC when it first rebooted and it happened about 10 tens after that, then it seemed to be OK and I managed to use the PC for the rest of the day without any problems.

Switched it on again this morning and the same thing has been happening all morning. Its working OK at the moment but know it won't be long before it goes off again.

One thing I noticed a few times before PC reboots is a message from my ZoneAlarm security advising of a virus but its not on screen long enough for me to see what it is or do anything to it in any way.

When I got the PC up and working yesterday I ran ZoneAlarm antivirus/spyware and nothing showed up. I also ran AVG antivirus and spyware, again nothing showed up.

I tried System Restore yesterday when it first happened but that failed each time I tried to do it.

There is one piece of software that I have been trying to remove from the PC but can't remove it in safe mode and every time I try to remove it when logged on in normal mode the PC crashes.

I have limited computer experience so any advice or guidance would be helpful.

Thank you

A:Virus Or Hardware/software Problem?

What Windows Version do you have?What was the last thing your daughter doing just before the PC rebooted and Blue Screen of Death?Have you tried re-installing Zone Alarm Security?Can you read the error message and description in the Blue Screen Of Death or is the PC rebooting so fast that you are not able to read? If so follow this advice (If you're running Xp) to disable auto-reboot: http://www.tweakxp.com/article36976.aspxAlso, what is the name of the software that you are unable to remove in safe mode/normal mode?

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