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Lenovo Y50-70 broken hinge, screen cracked from it

Q: Lenovo Y50-70 broken hinge, screen cracked from it

Hello I have had a broken hinge through my screen for a few months now and wasn't aware that this was a manufacturitng error, can anyone please please please reach out to me and help me out on how to get this repaired? I want to go back to school and need to be able to close this laptop I spent over 1100 dollars on and be able to take it around, I will even pay for shipping and what not I just want it fixed! Please if anyone knows how I can get this fixed please help me out, the website is telling me this is out of warranty but I want to get it fixed for something I had nothing to do with. I can provide pictures and anything else I just really dont want to have this broken screen anymore. Please Lenovo help me out and help me trust your products as this is my first one I have ever purchased and have loved this laptop in every way otherwise! I would love to continue buying your products if you can help me correct this problem I am having, I can provide my email if you dont have it and cellphone contact information as well. Thank you - Zach

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Y50-70 broken hinge, screen cracked from it

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RELEVANCY SCORE 100.8

I have a cracked screen case and broken hinge on HP envy m6 laptop. The right side of the screen case and both the hinge are broken. It first started off with the hinge then that caused the screen case to crack. I need this repaired. I am not able to arrange parts

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RELEVANCY SCORE 98.4

The left hinge casing on my laptop came off and was lost, and the black, plastic case for the screen is cracked and seperates from the screen when closing and opening the laptop. If there is a fix, I need it to be done quickly (I will pay for expedited shipping). I'm not sure if I have a warrantee on the laptop, it was a gift. The laptop is an envy m6. Any help would be appreciated.

A:Cracked screen case and broken hinge on HP envy m6 laptop

Hi @Amonsta5  I just sent you a private message. If you are not sure how to check your forum messages,  this post has instructions.

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RELEVANCY SCORE 98.4

I have a cacked screen case and broken hinge on HP envy m6 laptop. The left side of the screen case and the hinge are broken. It first started of with the hinge then that caused  the screen case to crack. I need this repaired. Please help!!!!  Thanks! 

A:Cracked screen case and broken hinge on HP envy m6 laptop

@mcastro5

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 87.2

The lightly used screen hinge on my Lenovo Y50 just broke, and like many other people, I contacted Lenovo about it. I was told it was "not really a known issue" and that they wouldn't do anything because it's no longer under warranty. I informed the person that a quick search found hundreds of reports of the exact same problem, including on the Lenovo forum, but they refused to acknowledge anything. How disappointing. I will try again to get a more honest acknowledgement of the issue. If that fails, it will certainly be the last computer I buy from Lenovo. I guess that's the only recourse we have. Just buy a different product next time and hope enough people do the same so that the company eventually changes its practices.  

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RELEVANCY SCORE 87.2

Hi everyone, the right screen hinge on my 2014(?) Lenovo x1 carbon snapped off and i was wondering if there was any fix to this? I'm pretty choked about this, hopefully there is some way that i can fix it myself or i can send it in to be fixed for cheap.  Thanks in advance! 

A:Lenovo X1 Carbon Screen hinge broken

Unless you have taken that kind of screen apart before, I suggest professional help.  The panels are fragile and the antenna wires need to be removed and rerun.  All that comes after disassembling the body.  If you do it yourself, I suggest taking a lot of pictures during the process, showing how the wires are run.  On that model, some of the wires run under the motherboard and some over.  Unless you have done it, it is hard to figure out.  The pinch connectors on the motherboard are also easy to break.  There are several threads where people break them, ruining the motherboard

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RELEVANCY SCORE 84.8

Hello,My HP Envy 15t laptop left hinge broke and the left corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. The screw from the lower case are falling off and I am not able to close and open the laptop properly. The warranty is expired on this laptop. Please help.  Thank you in advance.











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A:Left Hinge Broken, Corner of Laptop is cracked and opening.

@Albert5 The hinge issue on the HP Evny is well known to HP and yet they refuse to do much, if anything, about it.  If you're in warranty, they will typically fix it free, no questions asked.  Out of warranty, however, it's like a completely different company.  They will charge wildly varying amounts, from $130 up to $300 to fix thier own design flaw.   Here's a link to a long thread that I started to update others about the issue and my dealings with HP: http://h30434.www3.hp.com/t5/Notebook-Hardware/Defective-Hinges-on-HP-Laptops-Envy/m-p/5378336#M204440 Hopefully, you'll find the info useful.  As further evidence that HP is aware of their own design flaw, the new 17" Envy's have a completely redesigned case with a much better hinge. Good Luck!

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RELEVANCY SCORE 84.8

My Lpatop left hinge is cracked, and it coming out and it lost the screew which holds underneeth.  I hardly open or close the flap so it broken with a minimal use and its obvious that the plastic case was very fragile and weak!!! I can't believe it about a product from HP! I want Hp to look into this issue and fix the problem 

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RELEVANCY SCORE 84.4

LENOVO CUSTOMER SERVICE;COULD YOU PLEASE HELP ME IN ANYWAY; SENDING MY COMPLAINT MENTIONED CITED HEREUNDER OR TELL ME WHAT I SHOULD DO.RECENTLY MY LAPTOP Y 50-70 TOUCH S/N CB35986956 HAS EXPERIENCED BREAKING; DAMAGE, IN ITS  SCREEN LID HINGES. - FORMERLY; DURING THE LAST YEAR, ITS SCREEN HAS BEEN BEING FLICKERED AND BLINKED TO THE EXTENT THAT THE SCREEN DATA TRANSMISSION CABLE (FLAT) HAS BEEN CHANGED AND THE SCREEN ITSELF...- THE ROOT CAUSE FOR WHAT I EXPERIENCED WITH MY LAPTOP WAS HEATING UP OF THE SCREEN AND ITS CABLE DURING ITS NORMAL USE, SO AS SOON AS I HAD RECEIVED IT FROM THE CUSTOMER SERVICE CENTER; HERE IN EGYPT (REDINGTON) THREE MONTHS AGO I BOUGHT CHILL MAT; TARGUS DUAL FAN LAPTOP CHILL MAT, TO  COOL DOWN THE LAPTOP...BUT THE PREVIOUS WALL PAPER STILL APPEARS FOR INSTANT IN ADVANCETHE LATER ONE APPEARANCE...- RECENTLY, FOUR DAYS AGO I GOT MY LAPTOP SCREEN HINGES BROKEN WHEN I TRIED TO CLOSE THE SCREEN LID (THE MONITOR); THE END DAY USE.; AS A RESULT OF HEARING SEVERAL KNOCKING SOUND ARISEN FROM THE SCREEN CABLE DUCT; THE CABLE MIGHT NOT HAVE BEEN ARRANGED WELL DURING THE LAST TROUBLESHOOTING IN REDINGTON SERVICE CENTER THREE MONTHS AGO...BUT I WAS FAR AWAY FROM CAIRO IN WESTERN DESERT I COULD NOT KEEP IN TOUCH WITH THE AGENT CENTER, EVENTUALLY THE HINGE WAS BROKEN AT THE END OF THE WORKING DAY JUST BEFORE COMING BACK TO CAIRO WHERE I LIVE... - IT SEEMS THAT THE AGENT SERVICE CENTER DID NOT ARRANGE THE SCREEN CABLE PROPERLY TO THE ... Read more

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RELEVANCY SCORE 84.4

Lenovo 500s-14ISK 80Q3  screen cover broke off the hinges after couple of moth of normal use.What's the best way to get it sorted? Warranty, epoxy or drill the cover and bolt through the hinges?

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RELEVANCY SCORE 76

I love my Lenovo Y50-70 touch screen, but I need to replace my screen and I don't know which one to buy. Also, my screen doesn't look like any on the You Tube videos. It does NOT have a 1/2" frame running around it. It has a very thin, maybe 18" frame.Anyway, more to the point. How do I determine:- if it is IPS-if it has a 30 or 40 pin connector-highest resolution? (3840 x 2160 or 1920 x 1080) If anyone knows where I can find a video on how to change out my particular screen, please let me knowThanks in advance for any help! Chris

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RELEVANCY SCORE 76

This seem to be a pervasive issue with these computers. I really don't want to risk  investing in more components, I replaced the bottom already since it cracked widen the hinge went. I see videos on the screen replacements and that seems risky if the component isn't an exact match. Where can you reliably get this fixed my son has been dealing with their computer for the past six months since he needed it for school we couldn't afford any downtime.

A:HP envy Hinge Brook and screen cracked

@Broz1965

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 74.8

Hello! I am sorry if I am posting this message but the hinge of my Laptop broke and I am well 1 year after the expiration of my warranty of 2 years. I wanted to know if Lenovo finally recognized the Problem so I will just have to go to the nearest pc center recognized by lenovo and have it free or other solutions. The problem is the same as the other people have found out.

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RELEVANCY SCORE 74

I bought the laptop in April 2016. Started having issues closing the laptop (made grating noise and felt like something inside was crunching) and screen around the hinge sortof came off around March 2017. Was in middle of submitting my PhD thesis so couldn't take it to repair rightaway. A week later, the plastic part outside the hinge broke off and hinge completely came off. Took it to JB HI-Fi on 14th April 2017 and they sent pictures to Lenovo. There are no signs of external damage, laptop has been used and taken care of properly and Lenovo refuses to cover it under warranty. Absolutely unacapptable!! Called Lenovo customer support on 5th May, technician asked for addtional photos of the hinge from all angles to have another assessment. Currently awaiting a call back from that assessment. Looked at other blogs and saw other people having same issues with Lenovo IDeapad 100. Will be reporting the issue to consumer protection affairs as clearly not an issue associated with mishandling or external damage. So frustrating that less than a year and have to deal with this. 

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RELEVANCY SCORE 73.2

Hi, I bought this laptop December 2015 and to my surprise with a very mild usage the hinge has broken about 20 days ago. It is my only laptop and I also work part-time on this. I am really discomforted now. The hinge was always dodgy as it would rock a little but I gave it the benefit of doubt as this happens with quite a lot of laptops but I never imagined that being such a costly laptop, something like this would happen to my laptop. I contacted Lenovo and the assistant said that he will look into the issue and will email me a copy of the issue, but that never happened. I wonder why. I am not sure what else to do than raise a query here. Thanks,Renovatio66

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RELEVANCY SCORE 73.2

I have the hinge issue described in Service # TIP SF15-I0004 and my laptop is 1 month out of service, what are my options?

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RELEVANCY SCORE 73.2

I bought a Lenovo Ideapad U530 at BestBuy in Sunnyvale CA, USA about a year ago.  The right side hinge broke about 2 months ago. I see this as a common problem in these forums. WHen I call Lenovo support they are not able to help & claim that hinge is out of stock & they are no longer repairing these. I need a solution. I feel cheated ; I spent $1000 on a laptop & I cant use it ot get it repaired now.  Sunder

A:Lenovo u530 right side hinge broken

If the touchscreen isn't broken and it's only the plastic attached to the hinge you can carefully drill through the top cover and put a thin bolt or screw.
 
The plastic didn't fit back on so I trimmed it.  It'll void the warranty, but what good is a warranty if no one will honor it?
 
Link to picture/image
 
Link to picture/image
 
Mod comment: Over sized pictures converted to links. Please see About-Posting-Pictures-In-The-Forums
 

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RELEVANCY SCORE 73.2

Hi - new to the forum but I see others have had this problem.  The laptop has suddenly developed this fault (left hand side of the screen/hinge coming away).  We  have had the laptop just over two years (John Lewis purchase so we are over the warranty perioid).  I am trying to find out if it can be repaired and who I should take it or send it to. Have approached local computer company (independent) and a company at this website http://www.lenovorepairer.co.uk/ to see if either can do it and how much it would cost.  Has anyone asked Lenovo directly to do repair and can it be done? There seems to be a general fault which others have experienced and commented on - our laptop has been used very carefully so really disappointed with this fault.  I doubt I would get any joy from complaining to Lenovo but is it worth a try?Any comments and experiences welcome.

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RELEVANCY SCORE 73.2

Dear Lenovo team,  Please help me out here. I have Lenovo G40-80 laptop which I had bought roughly an year ago. I had given it for maintainence and cleaning at a lenovo centre. Now the status of this laptop is its screws have started getting loose and the hinge on the right side of screen has come out. I checked it on lenovo international and it is a much more common problem than anticipated. Apparently, there is some issue with design. Please help me here. The laptop is breaking apart and even though it is under warranty, I have been told it is not covered. Please understand that it is not my fault, but according to lenovo's international forum a design fault. Urgently need help!!!

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RELEVANCY SCORE 73.2

My toddler accidentally stepped on my laptop and now the screen is cracked. I'm just wondering what the steps are to get the product or the screen replaced? I currently have an active warranty and an extended one till Feb of 2017. Please and thank you.

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RELEVANCY SCORE 73.2

We have two of this model Spectre x360 15T-ap052nr, model T6T12UA.  Employee closed the lid on a wireless mouse dongle which immediately broke and cracked the screen.  Should I order the part or send it in for repairs?

A:Cracked broken screen

Hi,You need HP part :Part No: 841265-001Description: DSPLY HU, UHD TSAnd it is going to cost you $1113 in US from HP directly.https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=EB22598A5D43497F8F1C8CEA0B5CC987&SearchIn=P...It'll cost you even more in labour charges.Third party sellers online: only one third cost from HP, but you've to confirm whether the part is genuine, with touchscreen digitiser and whole display assembly is there.http://www.ebay.co.uk/itm/142130285530?_mwBanner=1https://www.amazon.com/Topend-841265-001-Screen-Assembly-Spectre-15-AQ012DX/dp/B01MXF41LSRegardsVisruth

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RELEVANCY SCORE 72.4

I've noticed a few posts on this issue (lenovo Y50-70 touch screen hinge breaking).  I bought my laptop via Amazon in July 2015 so it should still be under warranty (even though the tech support website says it is not....it also thinks that the warranty started in January 2015).  I, however, have had zero success with contacting technical support for help (I talked to a representative on the phone; she couldn't help me but said I would be called withing 48 hours.  It has now been 168 hours and I've received no phone call; I also submitted a request via the web 72 hours ago and have received nothing.  And I can't get anywhere with the online "contact us" since it won't recognize the serial number of my machine).  Anyone have a phone number or other suggestions?  At this point, I'm very frustratred with (a) the product and (b) the technical support from Lenovo. 

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RELEVANCY SCORE 72.4

Dear Lenovo Team, I have the same hinge problem with a lot of users already reported here. I have purchased my Lenovo u330 touch notebook in 2014 July in Turkey and it's still under warranty. I've never dropper or caused any other physical damage on the notebook. The left hinge was broken off during the normal usage (by opening the lid). Last week i've sent the notebook to the Lenovo Service Center here in Istanbul, Turkey but they are requesting 300$ for recover, even it's under  the regular warranty. According to the Service Center, it's a user fault. Please help me to understand how it can be a user fault? I though notebooks are designed for mobile usage and they have lids for opening and closing up. If opening a lid is a user fault then i'd expect to see "Use with only open lid, do not touch the lid never ever!" warning in the user manual. My warranty will be expired in a month and i'm still hoping some help on this. Many thanks.

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RELEVANCY SCORE 71.6

Hi All, Lenovo ideapad S510p left hinge broken need cover body. I visited few Lenovo service center but no center has S510P body cover. If someone knows from where I can get it please suggest. Location Pune\Mumbai India. Rakesh

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RELEVANCY SCORE 70

Purchased laptop at Best Buy for a lot only to have it fall apart.  It has been sitting on my desk with a post it that says don't move.  You should expect to have good merchandise from HP without feeling like you purchased a lemon.  When it first happend I searched and found nothing.  Something told me to give it a try again and search and I see hundreds of reports of the same problem UGH! OBVIOUSLY bad design.  There probably is not one person that has this device that has not run into this problem.  The big question is, what will HP do for me.  We have a house full of hp laptops and this one s the only one with this poor failed design.  HELP, Laptop has years of life but can't be used because the hindges/case is falling apart.

A:m6 hidges broken, screen separating from case, bezel cracked

@BluePWC

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 69.2

Recently one of the screen hinge broke on this laptop. The laptop is functional but when I open the screen the left side hinge is visiblity out of place and the left side back case cracks open. Anyone knows what options I have to get this fixed?

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RELEVANCY SCORE 69.2

HI, I have never dropped, damaged, or done anything to cause my right hinge on my HP Envy to break. It happened about a year after I purchased the laptop and is now out of warranty. Please advise..

A:Right Screen Hinge Broken

@mavrick1234

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 68.8

Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

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RELEVANCY SCORE 68.4

Hello, I have a 2013-2014 , can't remember the exact year without going and pulling the receipt. However, over the last year I have been having a bunch of issues with the hinge holding the screen to the computer. I took it to a shop and when they took it apart they said the hinge is busted inside and I would need to replace the screen. I am wondering if I can just buy a hinge and replace that??  Thank you! 

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RELEVANCY SCORE 68.4

Hi everyone one, I am looking for advice/help. I bought this laptop (m6-n010dx) less than 2 years ago. I am so careful with my belongings, and this computer hasbeen babied. The left hinge blew out and now there is a big crack in the glass all around the hinge! I had to disable my touch screen because it is so messed up.  I asked my local repair guy and he said it is a very common issue, but the charge would be horrifying to repair. I am so disgruntled. I love HP, and have always bought their products. I am a bit of a brand snob!  Is there anything I can do?  Thank you all in advance. 

A:Hp Envy Broken Hinge + Screen

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 68.4

Hi I have an HP Envy 17-j130ea with the same issue as thousands of others, The left screen hinge is breaking and causing damage to the screen and body plastics which i understand is a common fault with these laptops and wonder who to contact to get an out of warranty repairMany thanks andy

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RELEVANCY SCORE 68.4

The hinge on my computer broke last night all of a sudden. Nothing has happened to the computer; I've never dropped it, nothing has hit it, nothing has happened that should cause it to break. When it broke, the screen fell forward and it cracked the screen. I have looked everywhere on this website for someone to contact about how to get it fixed but all I can find is a link to FedEx to begin a service order. Has this ever happened to anyone else and does anyone know how much it would be to get it fixed? Is it worth it to ship it to Lenovo or would it be better to take it to a local repair person? Unfortunately the warrenty ended about six months ago.

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RELEVANCY SCORE 67.6

Hello, 
 
I have the same exact problem. My warranty expired a couple of months ago. Even so, it would have been terribly in convenient for me to sent my laptop out and wait weeks on end to repair a problem that seems to just be a design flaw. The broken hinge has caused the entire bottom right corner of the sceen to break away. Please advise on options.
Thank you

A:ENVY m6-1178sa Broken screen hinge help

Hi @echoltiv ,
 
I have sent you issue to be escalated and do check your private message when a HP employee reaches out to you.Best,Russ




I worked for HP.

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RELEVANCY SCORE 67.6

Right hinge of my envy m6 is broken in a way that the two side covers of my lid separate when I close the lid. It's the same problem as requested by many others. I rely on my laptop for my work and cannot afford to send it for repair for a week. Any help would be appreciated. 

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RELEVANCY SCORE 67.6

My notebook have a problem with the screen hinge. the hinge is broken and need replacement but my warranty is over. How can I solve this problem? 

A:HP ENVY TS 15 Notebook PC screen hinge broken

It can be repaired at a shop. That should save you some expense.

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RELEVANCY SCORE 67.6

The screen hinge on the left side broke on Monday, and when I try to close the screen, it appears that it is bending the screen frame.  So I'm going to leave it open temporarily, for fear of ruining the screen.  Could someone at HP please be in touch with me about the options for dealing with this?  Otherwise the computer is fully functional, except that it is no longer portable, since I can't close the screen. Thanks!  

A:HP Envy M6 1125dx Screen Hinge Broken

@larrybrower

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 67.6
RELEVANCY SCORE 67.6

Hi, I am hoping for assistance with repairing or replacing the screen hinge on the right side of my laptop.  When I open the screen I can see the actual laptop body splitting.  Looking inside the screw hole I can see broken black plastic and and hear something moving inside when opening/closing. The computer is only about 15 mo old, so it is out of warranty, but since it's my secondary laptop I would have expected something as basic as the hinge to last a lot longer than this!   Does anyone know if HP is able to send me a free replacement part that I can use to fix it myself? Thanks in advance,Matt

A:HP Envy right side screen hinge broken!

Hi @matt167698, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 67.2

My HP ENVY TouchSmart 15 Notebook PC screen hinge ,the part which connects to the keyboard, one side is broken. I am looking for spare part and fix it. Any HP branch close to San Antonio TX. My email: [Personal Information Removed]
. pls let me know.  thanks.

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RELEVANCY SCORE 67.2

Same porblem as all the others. The bottom left corner of the case has broken off leaving the hinge intact and hanging.  I see this is an HP QC issue as there are thousands of complaints yet few good resolutions posted..,

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RELEVANCY SCORE 67.2

I've seen some similar posts for slightly older laptops, but I've got a hinge issue with my g7 2240us, bought in December 2014. The left hinge seems to have come loose, and a tab with a screw that is part of the hinge now pushes up on the casing of the laptop about half an inch high.  Not to mention the laptop will not fully close.  Any suggestions?

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RELEVANCY SCORE 67.2

I purchased a HP Pavillion G7-2246NR Laptop with a 17.3 inch screen from Office Depot on Nov. 26, 2012.
 
The computer worked great until about a month ago when the left hinge seemed to be coming loose.  All I use this computer for is to surf the net at night while we watch TV so it rarely gets used.
 
Now the hinge has completely came out of the case and it has apparently  caused damage to the power button.  The computer will not power up at all.
 
I certainly believe this computer that I rarely use should have lasted more than a year and a half.  Is there a recall or some sort of free repair for these clearly defective units?
 
Please contact me for a solution,
 Sybil [Thank you for visiting the HP Support Forums. I am sorry to inform you that your post has needed some editing to remove personal information.]

A:Broken Left hinge on HP Pavillion G7-2246NR 17.3 screen

Hello @SFKervin , Welcome to the HP Forums! I understand the hinge has broken on your notebook and it no longer turns on. It's possible that the chassis has separated preventing the power button from making contact with the power button board below. The simplest solution would be to replace the hinge. You can find detailed instructions on how to replace the hinge here: HP Pavilion g7 Notebook PC Maintenance and Service Guide on page 57. You can order a replacement display hinge kit by searching the part number 682746-001 and the display hinge covers with part number 682747-001 (if needed) online from many retailers like Amazon, eBay, or the HP Part Surfer web store. Regarding any recalls you can see a list of active recalls for HP on the following website: Replacement programs and product recalls. Hopefully this helps!

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RELEVANCY SCORE 67.2

In 2012 my mother and I both purchased the HP Pavillion g7 17.3 in screen laptops at different times. She purchased hers from Office Depot and I purchased mine from Walmart. About 2 months ago her laptop stopped closing properly and we noticed that the left hinge had dislodged from its intended position. A few weeks later her screen started to go out as well. We replaced the top cover and fixed the hinge but the screen is still unresponsive.  Two days ago, I noticed that my laptop started having the same problem and I find it very odd that both computers purchased from different locations and same "Pavillion g7" have the same casing malfunction. I have done a lot of research on this issue and there have been quite a few people with the same issue with their computers. Why has there not been a recall on this issue or at least HP should offer customers replacement parts for the known problem. I am very disappointed because I have always had HP laptops and printers but if the quality of these products are like this now, I may have to switch to a different brand. I hope someone can figure out what is going on and help with this situation.  Thanks

A:Broken Left hinge on two HP Pavillion G7 17.3 screen laptops

@Allibug05 
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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RELEVANCY SCORE 67.2

I purchased in 2014 and just noticed my left hinge has broken. It seems the plastic molding that held it in place broke. Now my screen wont turn on. I've read countless forums now to understand that this is a very common problem with HP. What can I do to solve this problem?

A:Broken hinge - Screen not working Pavillion G7-2240us

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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