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Dell Inspiron 15-5555 laptop screen is blank but laptop is working fine

Q: Dell Inspiron 15-5555 laptop screen is blank but laptop is working fine

Dell Inspiron 15-5555 laptop screen brightness is low.almost like screen is black, but we can see the dell logo and windows signing in.What can be the issue?Since the display is touchscreen is there any inverter that can be replaced or the entire LED screen needs to be replaced? What are the steps to diagnose the issue?

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RELEVANCY SCORE 200
Preferred Solution: Dell Inspiron 15-5555 laptop screen is blank but laptop is working fine

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 120.8

I turn on my laptop and the keyboard lights up, optical drive spins up, fan spins up, and nothing appears on the screen. i tried plugging it into my tv but that didnt do anything

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RELEVANCY SCORE 112.4

When I adjust the angle of the screen on my Inspiron 5555, the screen goes black.  Sometimes I get black-and-grey horizontal pinstripes across the screen for a moment before it goes black.  (These stripes replace the video display -- nothing is visible beneath them.)  Initially, this only happened when I adjusted the screen to a certain angle.  Now it sometimes happens simply if the computer is bumped.
The computer is not going to sleep when it goes blank -- if I am streaming a video when it happens, I can still hear the audio.  If I attach the laptop to an external monitor like my TV and set the display to duplicate, the TV display continues to work even when the laptop screen goes blank.
I thought that maybe a cord or wire was getting pinched in the hinge, but if I press the power button to put the computer to sleep and press it again to wake it, the display comes back like nothing happened.
The laptop is about a year and a half old -- I bought it on Black Friday 2015
Anyone have any ideas?

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RELEVANCY SCORE 107.6

My Dell inspiron 3542 laptop speakers are not working,but 3.5 mm jack is working fine.
Please help me out.

A:My Dell inspiron 3542 laptop speakers are not working,but 3.5 mm jack is working fine.

Hello.The problem could be either in the hardware or the software, so you need to test each. Perform the tests below -- it doesn't matter which one you do first.

To test the speakers, perform the Quick Audio Check in the ePSA test. If the speakers fail the test then they have failed or become disconnected. (Click the link for instructions on how to run the test.)

To test the software, switch between the Realtek audio driver and the Windows native driver. [This test assumes that your laptop has the Realtek audio driver. If you get to step 2 and do not see "Realtek High Definition Audio" then go to the Dell support page for your model and download the Realtek driver that Dell provides for the version of Windows that the laptop is running.]
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted,... Read more

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RELEVANCY SCORE 100.8

I'm trying to fix a friend's computer. It's a Dell Inspiron 6000 laptop. I can't give more detailed specs because it's not in front of me. The problem is that after about 30 seconds after powering on, the screen goes dark. It happens no matter what - either a normal boot or a boot straight into BIOS. The screen goes completely dark but the power LED stays lit.

Obviously the problem isn't with the LCD/backlight, because the BIOS screen appears fine, although it doesn't stay on. I don't think the problem is with power either because we were running it off AC and the indicator light on the power supply stayed on. Plus the power LED stays lit and according to the BIOS, the battery is at 100%. It happens to consistently to be a loose wire or bad connection.

I have been checking out the different BIOS options, although it is hard when the screen keeps failing. I don't see anything that could cause this.

My theories, not that I am an expert at all, is it could be some kind of a screen saver or power management feature that keeps shutting down the monitor to save the screen or power. Or a temperature issue. By the way, are screen savers even necessary on a laptop? Or perhaps the problem is with the monitor switching feature - we're going to try hooking it up to an external monitor to see what happens.

So what's going on, and how do I fix it?
 

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RELEVANCY SCORE 96.4

Laptop: Vostro 1520 Dell.

On bootup screen remains black but Hard drive make snoises and clear normal sounds are heard. I presume all else is working but the laptop screen does nothing.

I tried hooking up to an external monitor but it acknowledged an input and said "Monitor going to sleep" then remained blank.

I have also taken the panels off and cleaned the inside as well as removing the battery and using just a plug. No luck.
Any help would be neato!
 

A:Dell Laptop Screen Black (blank) but working otherwise.

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RELEVANCY SCORE 95.6

My brother has a Dell Inspiron 5150 , WinXP, which is not working, it either freezes up or goes to a black, dos screen with a blinking cursor that does not respond. I have a feeling it is a hardware problem, but this is beyond my level.

Here is his email describing the problem:
"It's an dell inspiron 5150. if it boots, the cursor will suddenly freeze and not unfreeze. it also just goes black with the blinking matrix/war games dos cursor. the events are not related.

after cold shut down and restart, it may boot up or i may get the blinking cursor.

in a word, my junk don't work"

Any thoughts

A:Dell Laptop not working, blinking cursor on blank screen

Does anyone have a clue about where we should start? Or do you think the laptop is toast?

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RELEVANCY SCORE 92.4

The flickering only occurs when the laptop is charging. It happens when I play games, and I have noticed it happen occasionally when I open the start menu. When playing games, it looks like the flickering may be changing the screen resolution. The flickering does not occur on a second screen when using an HDMI cable. I have installed all of the updates for the device and tried adjusting the screen refresh rate.
Could this be an issue with the power cord?

A:Dell Inspiron 5555 Screen flickering when charging

Hi there, Since the flickering is only local to the notebook and does not follow the HDMI connection (is that even when charging it?) this most likely is an issue with the screen itself or the cable attaching it. However, have you tried updating to the latest BIOS on the system? I know you mentioned updates, but that might be something worth trying first. Best,Brad

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RELEVANCY SCORE 89.2

Hi everyone
Got a bit of a problem which I need help on please:

The screen has gone blank but works on an external monitor, this only started to happen after I let my son use my laptop, he and his friends have connected their iPads etc for films and music...but strangely, sometimes it comes on without any problem when I boot up as normal, so it is still working, this has happened on other occasions I am sure it can be rectified but I don't have a clue really. See below for what I have tried so far:

1. Checked monitor display - it shows the external monitor as the primary display only and I can't seem to get it to display the laptop monitor.

2. Checked the internet for possible solutions but could not properly understand everything to rectify the problem.


3. Could it possibly be anything to do with the amount of memory that has beenused up? (my son has used most of it for his music & films etc.)


Please help

Cheers folks

Kenny Khan
Wales, UK>

A:Laptop Screen gone blank on my Dell M1530 Laptop

Hi and welcome to TSF try page 42 here http://support.dell.com/support/edoc...RU335A01MR.pdf

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RELEVANCY SCORE 88.8

Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7.  Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ?  If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.

A:Dell Inspiron 1545 laptop. Battery plugged in not charging. Can I use adapter from a Dell Inspiron 630M laptop ?

If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup).  If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.

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RELEVANCY SCORE 86

I just laptop on 8th of January 2017. from date of purchase using laptop for 2 to 3 hours suddenly screen goes black and laptop gets restart and this thing is very irritating for me while doing some important work. I'm student from Information technology and i have to working myself 4 to 5 hours on coding stuff. and the laptop keeps doing restart is gonna work for me. Please anybody help me out to fix this problem to get rid of sudden auto restart....
plzzzzz.

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RELEVANCY SCORE 85.2

I have a dell Inspiron 13 7349 laptop running stock windows 8.  I recently updated the display driver to the latest version from the dell support site (based on my service tag).  The driver is Intel(R) HD Graphics family 10.18.14.4414 (dated 2016-03-23).  Since then, each time I try to connect the laptop to an external monitor, or if I try to change the screen resolution, the screen refreshes to a blank page - I can see the mouse pointer, but nothing else.  The solution is to either close the laptop lip and reopen (works 60%) of the time.  The other solution is to restart the laptop (so I lost all the unsaved information).  I have been using/connecting to this same external monitor for at least a year with this laptop on older driver.  Downgrading to the previous driver is not an option because it was causing other more serious problems.  Does anyone know what may be wrong here? It appears to be a driver issue, but I m not sure how to overcome. 

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RELEVANCY SCORE 83.6

Hello,
Today I received a brand new 7559 laptop and when I switched it on out of the box, the screen out not display anything but the backlight came on. Since then, I performed the self test for the LCD display and the colours appeared as they should on the screen but nothing else. I attached an external screen via hdmi and the laptop is running as it should, just not appearing on the laptop screen. I've updated drivers and such but no luck so far. Is there any way to resolve this or will I need to return it and wait another week and a half for a new one?
I opened up the back just to see if anything had been moved in transit but it all seems to be ok.

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RELEVANCY SCORE 83.6

Hey, im having some issues. I have a DELL inspiron 5100 laptop and i just recently removed a virus that almost destroyed my hard drive, I got it to work fine but after a few days of use it started to freeze up on the DELL loading screen on the start up, i accidently pressed the F12 key and it took me to a screen with different ways to start up XP, like through the Hard drive or a disk.
i selected to run offthe hard drive and it froze up any help?

thanks

A:[SOLVED] Dell inspiron 1500 laptop freezes after DELL loading screen

hi, after you hit F12 did you see the diagnostics program at all? Ordinarily I would say It may be worthwhile running a scan on the hard drive if you can. But, I see you removed a virus, can you tell me if it was with the help of the antimalware section on this forum? or did you just remove it yourself? I need to know if you are absolutely sure you removed all traces of the virus - if you had the help of a forum they would have given you the "all clear". Have you tried starting in safe mode at all?

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RELEVANCY SCORE 82.8

suddenly my laptop screen has gone blank, though i could hear the windows program opening up. i connected to an external monitor and saw the text and images correctly and from my laptop typing screen. i could use the laptop keyboard again efficiently.I went to appearances and changing the settings did not work.i enlisted the support of an I.T. specialist but he gave up.Also sometimes the resolution goes to its 600x ? settings and will not allow a change but then it does after rebooting.Is this a hardware or software problem ?

A:dell laptop screen has gone blank

If you can use an external monitor, then it sounds like your LCD Screen has gone Kaput.

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RELEVANCY SCORE 82.8

My son has a Dell latitude D531 Laptop but can`t get the screen to work.
The power is working and laptop fully charged ,the Fan is working fine but the screen is completely blank does not turn on or anything.
Could someone help me out as son is driving me Mad
 

A:Dell Laptop screen Blank

If you do not see any image on your screen, you need to check if the backlight of the LCD screen is the problem. Try performing the flash light test, get a flash light and focus it to your LCD screen try to check if you can see a faint image. If you do, then you need to have the backlight or the whole LCD screen replace. Now if you do not see any faint image while using a flash light, try to connect an external monitor to your laptop to check if you can get an image.
 

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RELEVANCY SCORE 82

I have a Dell Inspiron 1525 Laptop with Windows Vista Basic.  Today after plugging in a headphone set both the speaker and the headphone sound stopped working.  I have not changed any audio settings but checked them anyway and nothing was turned off or muted that I could see.  I have tried downloading and re-installing the audio drivers from the Dell support site but when I go to install them I get an error message saying that 'This is not the correct audio driver for this system. The installer will now exit.'
Any suggestions to get the sound working again? 

A:Dell Inspiron 1525 Laptop sound not working

Try using System Restore. Try running the Dell Diagnostics audio tests to rule out hardware failure. See the "No Audio" FAQ for details.
en.community.dell.com/.../19772968.aspx

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RELEVANCY SCORE 82

I have a DELL Inspiron 1501 about 5 years old and CD/DVD player opens and closes but doesn't work when I put a CD or DVD in it. Just spins and trys to read the CD or DVD but doesn't do anything? Does anyone know what the problem could be or what type of troubleshooting I can perform on it?

thank you. I'm new to this site.
 

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RELEVANCY SCORE 82

Hi i have a Dell inspiron 9400, for some time now my sound has not worked from my speakers on the laptop, but when i plug in headphones i can hear through them so i dont think it is the soundcard. I noticed when I put the headphone jack into the microphone slot and pushed up towards the screen the sound would come out of the speakers. I opened up the laptop to see if there were any visible signs of a loose conection but could not see one. Do you have any suggestions or ideas on this? I tried cleaning the area and checked all visible connections. kind regards, Danny Causer
Dell Inspiron 9400
Windows Vista SP 1 build 6001
Intel Core 2 T7200 @ 2.00 GHZ
2G
ATI Radeon Mobility X1400 128mb
Microsoft High definition audio device
 

A:Dell Inspiron 9400 Laptop speakers not working

Any thoughts yet guys, is there anywhere you could suggest i could get help from?
 

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RELEVANCY SCORE 82

My Laptop Dell Inspiron 5759 is working very slow. When I open a page must wait a lot. I have windows 10 installed. Don't know what happen, please help me with this big problem..Thank you.

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RELEVANCY SCORE 82

Hi everyone

In need of help. Started up my laptop and I am greeted by a blank screen, though the machine goes through the motions of starting up. When connected to an external monitor all works fine, and I have tried changing the inverter, but no luck.

Ran a diagnostic check, and receive the following:

Error Code 0321
Msg: Error Code 2000-0321
Msg: LCD EDID - Unable to access EDID EEPROM

Would anyone be able to restore my sanity, and offer some words of wisdom/guidance?

Would be much appreciated.

Many Thanks
 

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RELEVANCY SCORE 82

On my Dell laptop Latitude D620 running XP. 
I've been getting messages that my Firefox has been running slow. I followed the recomendations last week - clearing cache and stuff like that. I've been better about powering off at night vs. my usual leave it on all the time. 
But yesterday - Tuesday and especially today - Wednesday, the screen has been going blank and or rebooting without cause and or locking up, causing me to power off frequently. So frequently I have to use another computer to post this. 
Before giving up today I ran Super Anti-Spyware, Malwarebytes and Avast Anti-virus. The only program to find anything was the first, and it only found ad-tracking.
 
I found a book USB from a couple years ago when I was here last and booted up to XPud. 
It has stayed on - no problems for the last half hour at the XPud screen, which, by the time I gave up on my Dell, would have been impossible to go for that long problem free.
XPud ran through some stuff and here are the results:
3 lines like this, with the first long number being diff each time
 
[     6.4453031 sd 2:0:0:0: [sdb] Assuming drive cache: =write through
giving up
ximit: No such file or directory (errno2): unable to connect to X server
ximit: No such process (errno3): Server error
sauth:(argv):1: bad display name "(none):0" in "remove" command
sh: no job control in this shell
sh-4.0#
 

A:Dell laptop rebooting and screen going blank -XP

I keep checking back hoping for some response here. 
I'm worried this is a bad indication. 
 
I rebooted again to XPud. After choosing Engish it goes through the routine I mention above. 
 
Today, at eh-4.0# 
I typed cd\
I got
>
I tried c:
but got 
command not found. 
 
Anyone know how to use XPud?

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RELEVANCY SCORE 81.6

I have a Dell Inspiron laptop running WinXP. When I boot it up, the screen is bright but then goes dark immediately after. I can see the desktop, but juct barely. When I close the lid and open it, it momentarily stays bright but then goes dark again. Does anyone have a suggestion for what is wrong and how to correct it? I have the power settings set so that thwe screen never turns off or hibernates and the batter is fully charged (happens when it is plugged in also). Thanks for the help.

Bob
 

A:Dark Screen in Dell Inspiron Laptop

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RELEVANCY SCORE 81.2

I am using a Dell Inspiron 15 5567, Service Tag: <Service tag removed>. This is a newly purchased laptop (Dec'16).
Now after using this laptop for some time, i came to know that there is some problem with one of my speakers.
Now when i am playing some music files, i am just getting sound from one of the speakers.
I updated all the audio drivers and even checked by changing the music players but still no use.
As i said before, for this laptop there are two integrated speakers. My laptop right side speaker is not working.
Can anyone help me out with this issue...?

A:My dell laptop (Inspiron 5567) right side speaker is not working

Narendranath,Click the link below for troubleshooting sound issues on your computer. Within the link is information to run diags on the sound/speakers.Sound/Audio Problems in Microsoft Windows

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RELEVANCY SCORE 81.2

I have just had the Windows 10 Anniversary update, and have an BSOD issues, This seems to only happen when I plug my Kindle into the USB 2,0 port (I have used the same port and cable to charge my Xperia M2 phone with no problem)
The BSOD says "SYSTEM THREAD EXCEPTION NOT HANDELED" and gives "partmgr.sys".
I'm thinking a Driver problem??
ps. has Dell produced any Windows 10 drivers??

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RELEVANCY SCORE 80.8

Hi everyone, I am having problems with a Dell Inspiron 1501. The screen was doing ok, but it has recently started acting funny. The power button for sleep was pushed on the dell and ever since then the screen is extremely dark but it will display on an external monitor. What could be wrong? Thanks
 

A:Dell Inspiron 1501 laptop LCD screen is dark

sounds like the backlight or the transformer that powers the backlight has gone out
 

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RELEVANCY SCORE 80.8

Hi my new laptop is still within the 1st month warranty so I can swap if I wish.
My question is;
As there's only 1 white spot in the same place since I've purchased it, I don't really mind & happy to keep this laptop, as long as it's not going to grow or cause other problems?  Should I return it or not?
Or is there a long term fix?

Please advise,
thanks

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RELEVANCY SCORE 80.8

I have a Dell Inspiron 1545 Laptop with Windows XP. When I try to start it, it goes to the Dell screen then straight to a Black screen with a flashing dash in the top left. I do not have the CD for my Windows XP. Please help. Thank you
 

A:Black screen on Dell Inspiron 1545 Laptop

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RELEVANCY SCORE 80.8

Alright, my friends laptop is a Dell Inspiron about 3 years old and she said she received a blue screen with error codes, it then restarted and started to load and then it froze during the process.

after that they couldnt get it to turn on, the laptop itself would turn BUT the screen wouldnt.

after a couple hours they managed to turn it on, but it froze again

also the laptop has had issues with the battery/charger

it wont function unless the charger adapter it plugged into an outlet.

if not the screen will go into a dark haze then it would shut off.

maybe this has to deal with it or not, im not sure...

so i tried to put in my windows operating cd, to repair it, but the screen is still black when i insert it. i can here it loaded but i see nothing...


much appreciated
 

A:Dell Inspiron Laptop Screen Display is BLACK!

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RELEVANCY SCORE 80.8

Hi- I have the Inspiron 1545. There is an issue with the screen. It has to be pivoted a certain way for the image to be clear. At certain angles and sometimes spontaneously, it freezes and slowly takes on a gray-white appearance with horizontal lines across the bottom of the screen. Bump it or re-position it, the screen image becomes clear again and you are back in action. It seams this is an issue with the laptop and not the software or anything. Is there a fix for this problem that someone is willing to share?
Many thanks,

A:Dell Inspiron laptop - screen freeze issues

bump

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RELEVANCY SCORE 80.8

I have a dell inspiron 1525 laptop. Its a few years old. Recently the screen has started fading to black after a few minutes of use. I can hook up an external monitor and it works fine. In fact when I plugged in the video cable from the external monitor (even though the external monitor had no power cord and wasn't turned on) the laptop screen popped back up for a couple of minutes and then went black again. There is still a very faint image on the screen but you can only see it if you shine a light directly on it.

I've read that this could be a problem with the invertor or the backlight. I guess the inverter is cheap and relatively easy to replace but the backlight is neither of those.

Would anyone know by these symptoms what the issue is?

Thanks for your hellp,

Matt
 

A:dell inspiron 1525 laptop screen goes black

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RELEVANCY SCORE 80.8

I have a DELL Inspiron laptop (not sure of the model) but recently (in the last 2 1/2 months) the screen keeps going black it happens nearly everyday now, the laptop's still on as i can hear the background noise and the light is still on. I have turned sleep mode off so it can't be that, and i have to press the on button repeatedly for about 1-2 mins until the screen comes back on, and i then have to log back in.
I'm really worried it's the screen, but ive only had this laptop for 1 1/2 years, surely it can't be the screen in that short amount of time? i hope you can help, and please answer me in lamen terms i am not computer savvy at all!
I'm on Windows 7 if that will help anyone, is there anything that i can do so my laptop will tell me the exact problem? i've tried trouble shooting but it doesnt come up with anything

A:My DELL Inspiron laptop screen goes black but my computer is still on, help!

and welcome to the Forum

Shine a flashlight on the screen and see if you can see the desktop . . if so, the backlight has failed

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RELEVANCY SCORE 80.8

As seen above, my laptop screen has an orange streak that changes location every time I open my laptop. It seems to depend on gravity, like the orange streak has some fluid-like qualities. If anyone has any advice on how to fix this or what it is, it would be greatly appreciated. 

A:Orange Mark on Laptop Screen Dell Inspiron 15

It looks like liquid entered the panel assembly - the only solution is to replace the screen.

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RELEVANCY SCORE 80.8

Alright, my friends laptop is a Dell Inspiron about 3 years old and she said she received a blue screen with error codes, it then restarted and started to load and then it froze during the process.

after that they couldnt get it to turn on, the laptop itself would turn BUT the screen wouldnt.

after a couple hours they managed to turn it on, but it froze again

also the laptop has had issues with the battery/charger

it wont function unless the charger adapter it plugged into an outlet.

if not the screen will go into a dark haze then it would shut off.

maybe this has to deal with it or not, im not sure...

so i tried to put in my windows operating cd, to repair it, but the screen is still black when i insert it. i can here it loaded but i see nothing...




much appreciated

A:Dell Inspiron Laptop Screen Display is BLACK!

Does it work with an external monitor?

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RELEVANCY SCORE 80.8

I picked up a Dell Inspiron 5000e laptop second-hand (Windows ME installed) and I'm trying to get it to work. There are two issues: screen and touchpad. I'm just focusing on the screen for now since I can plug in an external mouse. Here are the symptoms (I think they may all be related):

When I turn the laptop on, the LCD screen will not light up. If I press Fn + F8 to toggle CRT/LCD, the LCD screen will flicker briefly. If I hold a flashlight to the screen, I can still see a very dim image but the backlight refuses to stay on. However, if I plug in an external VGA monitor, then press Fn+F8 several times, the LCD screen will stay on. I can even unplug the ext. monitor and the LCD screen backlight will continue to stay on. I just need to plug in the ext. monitor at some point after power-up to get the backlight to stay on. Or, if I plug in the ext. monitor before power-up, the LCD screen backlight will come on and stay on from the start.
I have to try 3 times before I am successful to boot into Windows ME. The first time, I get Windows ME loading image for about 15 seconds then the screen goes dark (not off -- just black), then the hard drive stops accessing and nothing happens. I restart either with Ctrl+Alt+Del or by holding down power button, then I am given the option to boot into safe mode. I select "Normal" boot (not Safe Mode). The same thing happens a second time. The third time, I successfully boot into Windows. (Other times I booted into Safe Mod... Read more

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RELEVANCY SCORE 80.4

My control panel is empty. I cannot uninstal anything.
win7 ultimate is my OS. DELL INSPIRON M 4040. Ubuntu.
I did scannow in cmd and some corrupt files are there. It was displayed that details of corrupt stored in CBS.log . Bt I dont know how to access that . Please help me out.

A:CONTROL PANEL NOT WORKING.win7ultimate. dell inspiron m 4040 laptop.

Please follow the Windows Update Posting Instructions and post the requested data

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RELEVANCY SCORE 80.4

Hello,
I have been having issues with my touchscreen. It was working just fine and then it wasn't. I have done everything I could possibly think of including
-restart the computer
- run troubleshoot on the laptop and through dell.com
- reset the computer with files
-reset the computer without files
-checked the BIOS
- reinstall/uninstall the touchscreen driver ( it does not automatically reinstall btw)
-update the driver: it was found that all drivers are up to date on my laptop

Under device manager, the HID compliant touchscreen is greyed out and there is an error code that says "
Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer."
I have contacted dell technical support via phone and could not help me. I am a student who goes out of the United states for school. I was told to give them a call back once I was back into the states. I explained this does not help me as I am at school for another 3 months and I need this laptop for school. But all I got was a please call back.
So now I am unsure of what to do. Has anyone had this problem and was successfully able to fix it? Also I am running windows 10, but it came with the laptop.
Please help!

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RELEVANCY SCORE 80.4

I would like to know if it is possible to upgrade the ram of my laptop to 2133mhz ddr3l ram with substantial performance increase and will it also run in dual channel.
Next question, is dual channelled ram even supported by this machine?

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RELEVANCY SCORE 80.4

Hi, My Dell Inspiron 5555 is not powering on. I have just closed it with out shutting down and tried to power on it after 7 hrs then it is not starting, the Charging LED on the front edge of the laptop is not glowing when the power cable is connected. I have looked up in the google and tried to remove the "static flea", but did not work. This happened few months ago and I tried the same technique, which worked back then. But now it did not work  for the first few times, after 2 or 3 attempts, the laptop turned on only with power cable and battery removed state. Then I properly shutdown the laptop and connected the battery and try to turn it on but it did not turn on. And I did few more attempts to remove static flea, but the laptop is not working. Battery and AC adapter charger both are working with another Dell laptop when switched.

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RELEVANCY SCORE 80.4

Just picked up this Inspiron from a Microsoft store with Windows 10 pre-loaded. I'm trying to install Ubuntu on it and I'm having issues. I've already changed the bios settings that pertain to UEFI and Secure Boot. I'm able to install Ubuntu but upon reboot I get a black screen. If I change the settings back from Legacy to UEFI, Dell's bios kicks in and says that there's something wrong with my hard drive.
Is this laptop "locked" to Windows OS only? Did I miss a setting somewhere? I searched and the Inspiron 5000 series is sold with Ubuntu on it. I've also checked if Ubuntu 14.04 is compatible and it is.
I've called Dell support and all I got was the run around. What should I do? I don't mind returning it and finding something else, but I would like to know why it isn't possible - if that's the outcome.

A:Dell Inspiron 15 5555 and Ubuntu

hi! i stumbled on this while researching potential laptops to buy. Were you able to sort this out? were you able to use windows again? 
w1n78there's something wrong with my hard drive.
This is worrisome and could be an issue with the hard drive itself and nothing to do with the compatibility of the particular laptop specs.
In general, laptop hardware doesn't get "locked" to an OS, especially if you were able to "install" Ubuntu in the first place. It means the hardware itself is compatible.

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RELEVANCY SCORE 80.4

Hello!
I have bought this laptop on december and since then i sometimes encounter a problem: whenever the laptop is plugged in, the cpu randomly gets stuck at 0,96ghz or 1,56 sometimes, and the only thing i can do is to get the battery out while laptop is plugged in and put the battery back in. Sometimes i can just plug out the cable and wait a few seconds and plug it back in and the cpu gets back to its normal frequency, or... sometimes i just have to do these things more than 1 time to get it solved.
I installed the latest bios driver so this isn't the problem...
Thanks !
Specs: Dell Inspiron 15 5555; CPU quad A6-7310 ; 4GB RAM; R5 M335 2GB

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RELEVANCY SCORE 80

Please help me. I always think I am computer savvy until a random crash I can't fix gets me.

Second time, Drudge's site has crapped me out... Dell Laptop, Inspiron b130. Blank black screen, no sounds, blinking cursor. It is completely frozen here. I have tried it all: unplugged and taken out the battery with the power button hold-down, f2 and f12 boot sequence rearrangement...

How can I restore to a day ago? I am pretty sure that was what I did last time Drudge's site bit me.

I HAVE to have @#$% done for crucial work tomorrow! Please, my friends, help!

Thanks a million in advance.
 

A:Dell laptop blank screen with blinking cursor! At wits end!!

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RELEVANCY SCORE 79.6

Hi everyone, so here is the problem I am having.
I have Dell Inspiron 15R 5537 laptop with touch screen windows 10 home,but from last few days my touch screen is disapear and not working in device manager no HID touch input found,
Can anyone back this up? Does anyone have anything else I can try?

A:Dell Inspiron 15R 5537 laptop touch screen not workingwindows 10

Thank you for your message.Was there any recent software changes or Windows update done?Run a touchscreen calibration by following the below steps.a. In the start screen Search box, type calibrate.b. Touch or click Calibrate the screen for pen or touch input in the list of programs.c. Touch or click the Calibrate button.d. You will be asked to touch the crosshair on the screen each time it moves across or down the screen.e. Touch or click Yes to save the calibration data.f. Touch or click OK.If you have the latest bios version, please run a hardware diagnostic by following this link http://bit.ly/2fJuGXB  & check if the touchscreen works fine.For better assistance, please click on my Dell username & send a private message with the service tag, registered name & email address.

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RELEVANCY SCORE 79.6

Help please

when I switch on the laptop it freezes on the bios loading screen, nothing happens

any help would be appriciated,

Dell Bios revision A16

Thanks Telfie
 

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RELEVANCY SCORE 79.6

Edit - Solved. I had to delete all the partitions (instead of installing over an existing Partition) before reinstalling Windows.

I have a laptop with a similar problem to this.

Dell Inspiron (Windows 7 installed).

On startup, a similar error message to this:
Intel UNDI, PXE-2.1 (build 083)
Copyright (C) 1997-2000 Intel Corporation

This Product is covered by one or more of the following patents:
US5,307,459, US5,434,872, US5,732,094, US6,570,884, US 6,115,776 and
US6,327,625

Realtek PCIe FE Family Controller Series v1.19 (08/10/09)Click to expand...

Things I tried:

1. Hardware diagnostics (both the short and "full" tests). No problems found.

2. Loading windows disc (sent from dell) and doing startup repair. Doesn't find any problems.

3. Using command prompt and using all the bootrec commands including following instructions on Microsoft website on how to rebuild the MBR, etc.

4. Doing a system restore to an earlier date.

5. Pressing F8 or ctrl + F11 - Doesn't work.

6. Finally, attempting to reinstall windows.
When reinstalling windows, I picked the partition with the biggest space (where the OS was installer formally). After reinstalling, the computer restarts and nothing happens (still a black screen with the vague message above regarding PCIe FE Family Controller series).

Tried formatting again (the partition) and formatting again, same problem (windows restarts and acts like windows install didn't go through).

Anyone have any ide... Read more

A:Solved: Dell Inspiron Laptop (Boot to Black Screen)

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RELEVANCY SCORE 79.6

I have a dell inspiron 1545 lap top and I forgot my administrator password so this white and grey screen comes up asking for my system password or my admin password i have all the cds for my computer and also have the receipt if that information helps how can i fix this with no tech experience?

A:inspiron 1545 dell laptop white and grey screen

Hi and welcome to TSF unfortunately we cannot help with password issues as it is against forum rules http://www.techsupportforum.com/misc.php?do=showrules contact the computer maker they may be able to assist you

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