Over 1 million tech questions and answers.

Solved: WMP 11 - XP to Vista - License Update Problem

Q: Solved: WMP 11 - XP to Vista - License Update Problem

I migrated from XP to Vista on a new computer. Vista has WMP 11 bundled. I am trying to update my DRM file to be able to play purchased music on my new computer.

I have followed MSN Support's suggestions regarding security settings in Internet Explorer and get to the final step - "Authorize new computer." When I click on the button nothing happens, but it has tried to process and gives me an error in the information bar that says there was a script error in line 3538 position 9.

Again, I have followed MSN's instructions to the letter. I reported back to them that instructions didn't work and they said they would "keep working on it" - yeah, right!

Please help.

Read other answers
Preferred Solution: Solved: WMP 11 - XP to Vista - License Update Problem

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


A friend installed his copy of XP on my machine many months ago. I already had my own license for XP at that point, but as a matter of convenience at the time, we installed his copy. Now as you know, MS won't supply automatic updates anymore, because they think I have a stolen copy of XP. Technically correct, but realistically, not quite that bad. How do I tell the operating system my correct license code? Will I need to reinstall the OS, or can it be done with less fuss?


A:Solved: How to update the XP license code?

Read other 9 answers

Ok so I have been installing vista 64bit for the last two days completed it a few times and it works perfectly fine I can install programs no problem. Then when I update it (there's like 70 some updates) it does the updates and then I restart it like it says to. When it restarts it installs all the updates and then it goes to the "Shutting Down" which I have waited for about 2 hours and still hasn't shut down. So I restarted it and now it comes to the windows loading screen with the bar scrolling across. I have waited around an hour and a half on this screen and it still wont load. I have tried unplugging all my other hard drives and making sure there's nothing in the drive. I am not sure what to do? Should I wait untill the shutdown screen really does shut down (even though it might take forever)?

A:Solved: Vista 64bit Update Problem

How many of these 70 or so updates are getting installed at this time?

I would limit them to about 10 or less at a time, starting with the older ones first.

Read other 3 answers

Recently, I helped a friend upgrade from a nearly full 120GB SATA hard drive in a Compaq Presario CQ50 laptop to a 500GB SATA hard drive. I used "ddrescue" to move everything from the old hard drive to the new one. After booting the system from the new hard drive, I discovered Windows Vista (32-bit) couldn't perform a Windows Update and issued this message:
Windows Update cannot currently check for updates, because the service is not running. You may need to restart the computer.
Click to expand...

I experienced a similar problem with Windows 7 in this thread. I was going to try a similar solution by looking for updated storage drivers for the system, when I found MS article KB 2730071. This article has a link to a "FixIt" utility which I used to correct the problem. The "FixIt" utility listed Windows Update encountering error 80070057, even though that error didn't appear in any messages I saw.

Anyway, I wanted to post this information in the event it might help someone else. If there are any questions about this specific experience, please post them and I'll answer them as best as I can. The laptop has 2GB of RAM.

"ddrescue" is a data recovery tool I used to do a bit-by-bit transfer of the data from the old hard drive to the new one. After doing the transfer, I used GParted to resize the C: partition to make it larger. There's nothing inherently special about these tools and I used them simply because I had th... Read more

Read other answers


I recently bought a new custom built pc with win xp professional pre-installed.

Shortly after I received the pc I installed a new sound card which i didn't have any problems with (although i did have to reactivate the os due to the hardware change)

Today I wanted to change / replace the icon file shell32.dll. After testing it on an older laptop that also runs windows xp, i felt confident enough to replace the file on the new computer but when trying to restart he pc after the change, i got an error message and system failure saying i would have to restore the original file.

I tried to boot the pc from the windows installation disc, to run a system repair installation. The first part (where copying the new files onto the pc) went fine, but when i got to restart to finish the installation, the process got stuck at 34 minutes left to go.

Out of curiosity i then tried to start the computer. This time i didn't get the original error message, but instead after logging into my account i got the following error:

"A problem is preventing windows from accurately checking the license for this computer. Error code 0x80090019."

after which i would get logged off again.
After reading up on this problem in a couple of forums I found and tried the following:

log into safe mode

start>run, and type
regsvr32.exe regwizc.dll
Click OK and wait for the message that the registration succeeded.

Then go to

start>run, and type
regsvr32.exe licdll.dll

Cli... Read more

Read other answers

I have AVG 9 (not free), upgraded from 8.5 a few weeks ago. On Dec. 6 it stopped working - even though my license doesn't expire until Dec. 6, 2010, the license is now shown as expired. Reactivating it doesn't help, copying and pasting from the email I received does nothing.

I uninstalled and reinstalled the program, the license is still showing as expired.

I've gotten no response from AVG at all. Can anyone suggest the next step?

A:AVG 9 license problem - invalid license

Click on this site it may be of some help http://www.avgvirusfree.co.uk/avg_support.htm

Also this one http://www.avg-antivirus.com.au/avg_technical_support.htm

Read other 1 answers

There are two XP installations that have illegal copies of XP on the PCs. When the user goes to the Internet, and tries to pull down the SP2, it gives the error message, not a valid product ID # not to mention not having the Genuine XP sticker / # entered.

With that being said, I recommended they purchase 2 full XP Pro versions with SP2. My question is once we get this, how do I update the product ID# on each of the PCs?

A:Update XP License

IIRC, you'll have to contact MS and they'll walk you through it. Or, do a repair install using the new key/media.

Read other 1 answers

When i did a clean install of a oem version of vista onto my computer there was never any point in the installation process where I was prompted to insert the license key for my copy.

I have been up and running for a few months and it was long ago activated but I have always wondered about why i didn't have to put in the license key while i was installing it.

anyone have any thoughts on this?

A:Vista license key

You don't get a serial number with the OEM version of Vista as it is usually sold with a new PC and you will see that on the front of the CD.

There is a theory getting about that the OEM is lacking in content compared to the "purchased" version but I doubt that is true. Mine has been running fine from Day One and can't complain.

Read other 1 answers

Hi All,
Does anyone know if I'm allowed to install more than one copy of Vista on the same PC, My Vista is the Retail version of Vista Home Premium.
The reason I'm asking this is that I'm not happy with my current set and I would like to reinstall on a new hard drive + I want to set up a lot of other software on my PC, this will take a couple of days to achieve as I don't get a lot of time at home these days due to work commitments but at the same time I need access to my working Hard drive, so it would just be a matter of changing my hard drive (SATA + Power Cable) when needed.

A:Vista License

The simple answer is "no" - not unless you have 2 licenses. The only way you can do it is to install the "old" drive as a slave to the "new" one and copy the data you want off it. The actual Vista installation plus a few other pieces of software should only take you a couple of hours.

Read other 2 answers

So we have some T540 and T530 laptops that were downgraded to windows 7 but they have a windows 8 license. Since these have a Win 8 license can we install windows 10 on them now or will they require buying a license?

Read other answers

I was wondering How many times can you use the License when you buy a full version of Windows Vista Home Premium. It's because I sometimes Fix computers and some of the Computers are very messed up and it's better to reinstall Windows.

A:Windows Vista License

You can use a standard Vista license on one machine at any one time. If you use the software on a second machine it must be removed from the first. However, it is permissible to use the install disk more than once as long as a separate license key is used for each install

Read other 1 answers

A closed thread listed this same issue. Come on, Tech Guy, give us an answer!

While installing CS2 on this new box, I get:
Main file Version
Product_Registry_Parent, and
Product_Registry_Key errors

The original license was for XP Pro. Only Photoshop loaded. InDesign and Illustrator won't. Please help!

A:CS2 license won't install in Vista

Read other 16 answers

Hey guys new here to this forum, and was wondering, I formatted today and almost straight after I used Windows Update to update my OS, upon boot I got a Popup saying Your Windows License has changed, reboot now or Windows will not work, this was the first time I ever got this popup. Before that my control panel would not open aswell seconds before i got this message, everything was fine after reboot though. Basically im trying to figure out why this happened and if this is normal. Thanks guys

Read other answers

Hi guys, thanks for your hard working.

OK guys, I have purchased a new PC... i build my PC myself, everything is new, and NO operative system is installed on it... ( everything is new)

Today, i ordered a (Windows Vista Home Premium OEM 32 bit) ( 100% legally) from a Internet store.

The question is, will this vista and the License code which is included in this package work perfectly on my new PC that haven't ever had any operative system????? and will it be activated....

because, i heard that you must buy new hardware/motherboard to run new OEM licenses.. so i buy my PC and my vista from to different stores.. as i told you i buy my PC from another store which i just told them, what type hardware i want....


With Special Regards Arash

A:New Vista OEM license, on New Build PC

It should work no problem.Duker

Read other 2 answers

I see a lot of threads that tend to need to reference it:

WINDOWS VISTA ULTIMATEThese license terms are an agreement between Microsoft Corporation (or based on where you live, one
of its affiliates) and you. Please read them. They apply to the software named above, which includes
the media on which you received it, if any. The terms also apply to any Microsoft
? updates,
? supplements,
? Internet-based services, and
? support services
for this software, unless other terms accompany those items. If so, those terms apply.By using the software, you accept these terms. If you do not accept them, do not use the
software. Instead, return it to the retailer for a refund or credit. If you cannot obtain a refund
there, contact Microsoft or the Microsoft affiliate serving your country for information about Microsoft?s
refund policies. See Microsoft Worldwide Home. In the United States and Canada, call (800)
MICROSOFT or see Microsoft North American Retail Product Refund Guidelines.
As described below, using the software also operates as your consent to the transmission of
certain computer information during activation, validation and for Internet-based services.
If you comply with these license terms, you have the rights below for each license you
acquire.1. OVERVIEW.
a. Software. The software includes desktop operating system software. This software does not
include Windows Live services. Windows ... Read more

A:Vista license agreement.

Also, as I saw in one particularly nasty thread. If you download a pirated version of Windows and use your own CD Key make sure you download this utility from Microsoft and you'll be able to know whether your copy is valid or you wasted your time:


Now to vantim... It can be done. Whether Microsoft likes it or not~~~ Well, That's another story but, I think they'll look the other way. I mean, they got bigger fish to fry. They just want us to be happy, cause this OS is a mess anyhow.

Read other 1 answers

I got a problem when I add ESU windows 7 license to my company laptop with slmgr /ipk command on cmd. The system has popped up an error code : "0xc004f025
access denied the requested action requires elevated privileges" . I don't know this error is mean?

Read other answers

Hi, and thank you for taking the time out of your day to help me with this problem. This problem has made me want to volunteer my own time to help others here (after the appropriate training) because of how much money it has cost me (in terms of time spent away from work) and because of the difficulty in tracing these issues when they become embedded. No one deserves to go through this, and I can imagine someone with a little less experience having even more of a nightmare (and I have no problem admitting how basic my knowledge really is.) Brief history, timeline is iffy, apologies: Desktop PC running Windows 7 Installation (64 bit) from previous owner. Has SSD w/ main install (and games), and another SATA HDD, partitioned w/ another Windows 7 Installation which I thought I had neutered, but perhaps not well enough, and a simple Media partition for anything I'd like to store (gameplay videos, code repos, schoolwork, etc.) My main account has administrator access which I realize is a no-no, so I do intend to fix that once I'm sure I can do so safely. Have had some random occurrences w/ PUPs and AdWare after a long history of no issues. Anticipated that it had something to do with an exploit and began updating anything I could imagine might be expressing a vulnerability. Current Symptoms: Windows does not acknowledge MWB as an AV software. I do have Windows Firewall enabled, and have for the duration of these issues, and for a period preceding it. ... Read more

A:Can't Update Win7, MSOffice Corrupts, Does not Recognize License

Greetings UKHInside and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.
My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.
If you would allow me to call you by your first name I would prefer to do that.
===================================================Ground Rules:
First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounte... Read more

Read other 6 answers

Is it possible to transfer a licence from one OS to the other?

I've phoned Microsoft support before so I wouldn't mind doing that again since I got through to a woman in America who helped me with problems with my Vista License key when I replaced the Motherboard (which was really my own fault for not looking at the label on the case).

From what I can remember it's 2010 Professional Student which came with two licenses, so as long as I would be able to recover the license at some point in the future I would be happy to just install it and use up both Licenses.

A:Transferring 2010 License from Vista to Win 7

Yes you can install Office 2010 on a new version of Windows using the same license.

If its is a license for only one computer, then it must not be used elsewhere.

Read other 1 answers

Hey all I have a question, I run a small computer shop and i primarily use Dell Vista Home Premium disks as i work on alot of dells

Is it possible to strip the specific oem info from the disk? or can i use an OEM key with a retail install? The customer will be here at 9 AM which is like ten hours from now. Any and all helpp would be great thanks all

A:Dell Vista Disk with other oem License

AFAIK you can't use an OEM key on a retail install.
You can install the Dell OEM disk on other computers - and then use these steps to remove the Dell branding:

From this link: Remove 'Dell Logo' from System Information - Microsoft Windows Vista Community Forums - Vistaheads

Found out you can also edit:

And the registry keys:

Read other 2 answers

When this system boots up, I get a dialog stating that "An unauthorized change was made to your license." The only options I have are to Validate Online or Close (close returns me to the login screen) I attempt to Validate online, and am told there was either an unauthorized change or a software program on the computer is not currently compatible with Vista. What I've done so far:I've read through and done the recommendations listed (Restarting the Software Licensing service and running Disk Cleanup)Read through and done what was suggested by Microsoft at: http://support.microsoft.com/kb/931699Uninstalled PC Spyware Doctor and a few other non-essential utilitiesran Malwarebytes and Spybot while booted in Safe Mode (found and fixed errors, malware, etc..)Somewhere along the line, I noticed "Rootkit: TDSS" but all the instructions for removing it that I have found depend on booting into normal mode. At this time I can boot into all modes of SAFE MODE, but unable to get to desktop in a normal boot.I really need someone to help me through this issue please.

Read other answers

I was trying to repartition my hard drive with some instructions on this website and through my own fault I completely ****ed it up. some sectors of it are not even readable. I can't even reformat it. I had everything backed up and I ordered a replacement one free from HP.

here's my question: I have a volume licence for vista for work, if I reinstall vista on my new hard drive that is in the same computer will it use up another "slot" in the volume licence?

Read other answers


I have installed on my pc Vista Ultimate, however I am looking at purchasing a new tower, and rather than install Win2k (I skipped XP) on the tower I currently have.

I would like to know if and where in Australia I can purchase two extra keys, one either for this tower or my new one, and one for my partners PC which still has Win2k on it.

Read other answers

So, I installed Windows Vista 32 OEM on a computer. I'd like to format the hard drive and start over. If I install Vista 32 OEM again using the same key, will it work?

A:Question about Windows Vista OEM License

Yes it should work just fine.

Read other 2 answers

Hi all,
on the odd occassion both at my current job and old job when running dell command update and updates are complete, i have found that on some machines, one of the updates seems to de-activate office which then you have to run: cscript ospp.vbs /act to get to re-activate it again (which does work) but why does this happen?

Read other answers

Hi all,

I'm in need of some help.

My stepdads computer stopped applying Windows updates after getting the following error: "Update Windows license and product key tokens failed with 0x80070005."

I've followed various advice and I'm now in a situation where Windows thinks it's unlicensed! I can assure you the PC has been licensed and trouble free for the past three years or so until this happened. I know the computer was taken away to a specialist and they removed some software in my absence, my step dad isn't very computer literate so getting exact information and timings is impossible.

The PC is still working, but this is a blocker to resolving another issue, so I really hope you guys can sort me out.

I've run chkdsk and scandisk, no problems there.

Thanks in advance

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-4QQ73-GRKQB-9CWMC
Windows Product Key Hash: VEXoFnEEk4j7+yOZamK00vMuq8k=
Windows Product ID: 00371-OEM-9306802-91927
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {BDD16561-F386-40F8-8436-A66C654F53C3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7... Read more

A:Update Windows license and product key tokens failed with 0x80070005.

Open an Elevated Command Prompt, and run the following commands

sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S

Copy and paste the results to your reply
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

Read other 1 answers

Installed MS Office 2003 on vista home premium and every time I start one of the programs such as Word, the user license pops up and asks to be accepted. I read that one can go to the folder and start Word with a right click and administrator rights but I can not find Word, Access, Outlook, or any of the other office programs only the shortcut.

Any one have a suggestion or a different solution?

Also removed office 2007 student trial version. Laptop also came with works software. I also have not registered Vista as I can not find where to register it.

A:MS Office 2003 on Vista user license

which verison of office 2003, upgrade cd, full retail version, pro, student/teacher, burn copy cd.

Read other 5 answers

I have a friend who uses a service that you have through which he gives you a license of an unused Windows XP or windows vista license and you give me a license of windows 7 or windows 8 and He pay you for each license. Is like re-using old licenses for
new licenses.

Read other answers

I am constantly getting locked out of my Vista laptop when new Windows updates are downloaded. I have a verified copy of XP Home Premium, but after the changes I get the message that I have to validate again. Then it doesn't validate. Then I do a system restore so that I can get into my computer. I have disabled auto updates so that this won't happen. However, I want to be able to update Vista. Any suggestions on how to fix this problem?

A:Vista Unauthorized License Change messages

Read other 15 answers

I have Toshiba Satelite A300 laptop.

Key sticker is damaged and so i do not have complete license key.
At the beginning I changed partition structure and I lost partition with windows image (installation package).

I need to reinstall system and by the way I am going to change system architecture to 64-bit (i do not know why but 32-bit system was preinstalled on 64-bit laptop).
I have DVD with the system but without key license i cannot do anything.

I talked to Microsoft support and they directed me to Toshiba because Toshiba bought license from Microsoft and only Toshiba knew which key had been assigned to my laptop.

Microsoft representative also said that Toshiba was obliged (by some agreement) to provide buyer with license key assigned to particular laptop.

Toshiba don't have any representatives in Poland - they closed Polish office recently.
Does anybody know how i can contact Toshiba effectively?

Best regards

A:Satelilte A300 - Vista License Key for Recovery


> I need to reinstall system and by the way I am going to change system architecture to 64-bit (i do not know why but 32-bit system was preinstalled on 64-bit laptop).
>I have DVD with the system but without key license i cannot do anything.

If you want to switch from 32bit system to 64bit system, you have to purchase disk with the Windows system.
Toshiba notebooks are preinstalled with Toshiba image (this is not stand alone Windows OS). The Toshiba image contains the Windows OS, Toshiba driver, Toshiba software, tool, utilities and 3rd party software. The system in such image is already activated and there are no serial keys for activation. The serial key you found at the bottom of the unit belongs to the OEM version and it does not work in connection with other system.

If you need to reinstall such Toshiba image and don?t have the recovery medium (you could create such DVD in the past using preinstalled Toshiba Recovery Disk Creator software) you can order this here:

Read other 5 answers

"To keep your system stable, you must go online and validate that your software is genuine."

That error message comes up on boot up, with 2 options;

Validate online (which takes me to http://www.microsoft.com/genuine/ which doesn't let me validate it anywhere!)
Close (which logs me off).

There are no other options, the Start menu doesn't appear, I don't have a taskbar - the only things that I can get to launch are that error message, and Google Chrome (which comes up when I click validate online).

I've Googled the message, and it looks like I've installed a programme which caused this (Tune Up Utilities!), but I have not way of uninstalling it!

Basically - help!!!

Thanks in advance;


A:An Unauthorized Change Was Made To Your License... [Vista]

Read other 8 answers

I'm getting now this error now after 1 year
We been using VDI-Windows 7 for more  than a year , suddenly we got this message

Can please advise what wrong in VDI image ?
Observation :
> office and Windows OS is NOT immediately activate through KMS

> delay of 1 to 2 minutes before successfully activated the windows / MS office  

Error :
License Status: Additional grace period (KMS license expired or hardware out of tolerance)
Windows Script Host
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-1033-7601.0000-0602015
Installation ID: 008975677433059582065751136626964085574702997444417101
Partial Product Key: HVTHH
License Status: Additional grace period (KMS license expired or hardware out of tolerance)
Time remaining: 43200 minute(s) (30 day(s))
Remaining Windows rearm count: 3
Trusted time: 18/1/2016 3:45:43 PM
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.


Read other answers

Windows 7 pro is OEM with License key built-in on board by Supplier. And this license probably oem shared one , and can not be dug  out from the computer. Recover CD installed with package is windows 8 pro without license nor.

Can I use a purchased windows 10 pro license install in this computer ?  Won't be duplicated license ?  If valid , how to removed the windows 7 pro on board license please ?

Read other answers

Our company buy almost 6 months ago the Microsoft Action Pack that includes Visual Studio 2013 with online login to Access the program.  A few days ago I started having this error message and I cannot access the application anymore. 
Any advice on how to fix this?  I already contacted the MSDN support and they ask me to create a topic in this forum for help.  Or they will have to ask me for small fee($$$) to resolve their problem.

Read other answers

Why do I have to get the a hard drive from the manufacturer in order to use a vista OEM license key?

A:Why do I have to get the a hard drive from the manufacturer in order to use a vista OEM license key?

Does this key come on a lap top or desktop computer produced by Dell, Gateway, Lenovo, or other?

Read other 5 answers

I do have a Vista OS in my computer. I understand it can not be uppgraded right away to Windows 10. But my brothers hardware was damaged badly. He had Windows 10 in that computer. Is it possible to use that lisence?

If someone can help, I'm grateful, of course.

A:Can I use license of Windows 10 of broken computer to upgrade my Vista

If it was a purchased Retail Edition yes. If it was a factory OEM install no. What was the original OS on that now dead PC? How was windows 10 installed on it?

Read other 2 answers

OK here's a quick breakdown of what happened.

My friend and I both bought refurbished Gateway laptops from tigerdirect.com that had Windows Vista preloaded. When SP1 came along, I did a manual download on my laptop, then copied the install file to my friend's laptop and updated that as well. A while after, he began getting a message telling him that the computer's copy of Vista was a pirated copy. I took his laptop, backed up his documents in safe mode, and ran a factory restore. I then did the SP1 update the right way through Windows Update, and it locked out even worse than before, not even allowing access to safe mode. On top of this, the serial number on the bottom of his laptop that has the Vista License number on it tore off partially. The serial number is still intact.

I've sent an email to Gateway about this, I have the date of purchase, a copy of the invoice from tigerdirect, and he has his credit card number used to purchase the laptop originally. Is there anything I can do to save this computer without buying a new OS for him? If it comes to that I may just try to find a copy of XP Pro since Vista is not that great, but I'd like to avoid that if possible.

I have an email into Gateway about this, but haven't heard back yet, and they want to charge $60.00/ hour for phone support.

A:Gateway laptop thinks Vista license is bootlegged

you may try microsoft and see what they have to say on the license issue

XP may be a problem, if you cannot get XP drivers for all the hardware devices on the laptop - I have seen this problem a lot rcently

Read other 3 answers

Hi folks,
I am working with a company (that I have actually worked with for over 10 years on a consulting basis) and we are auditing our Microsoft Windows Server and server product licenses and preparing to upgrade Windows Server products.  We have ran into a snag, where the former System Administrator left the company a few years ago, however it was understood that the information regarding the VLSC was transferred to another partner in the company.  A new Systems Administrator has taken over, and we have determined that we do not have this information, including a Microsoft account username and password to access the VLSC and our Windows Server 2008R2 product keys, license agreements, SKUs, and downloads.  Unfortunately, the situation became took a turn for the worse about three months ago when the partner that had this information passed away.  No one at the company has access to this login information.  I currently administer most of their licensing, and have access to their much of their licensing information, download, product keys, etc., but I am clearly missing some very important ones.  I called Microsoft and they were of no assistance.  Since I am an administrator on the network, I can create a mailbox that the VLSC was probably originally registered under, however the VLSC says that Microsoft account is not even valid, not even prompting for the password.
I have a mailbox on their Exchange Server for their domain to prove I am ass... Read more

Read other answers


This machine is a very common model in my environment and I have done many fresh windows installations using the OEM license key without issue. however, on this particular machine, it reports it cannot activate because it cannot contact the KMS for activation.
Again, to clarify, this is the OEM product key that has been automatically pulled over from UEFI and NOT a MAK/KMS key.

I've run diagnostics as typically requested for this type of issue and can provide any additional information you might need. Any help you can offer would be greatly appreciated!!

The failure event:

Log Name:      Application
Source:        Microsoft-Windows-Security-SPP
Date:          11/2/2015 10:21:03 AM
Event ID:      8198
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Temp-PC
License Activation (slui.exe) failed with the following error code:
Command-line arguments:
Event Xml:
< Event xmlns="http://schemas.micr... Read more

Read other answers

For some unknown reason update KB937287 keeps wanting to install over and over again. After update and reboot Vista OS is telling me update successful. I've installed it 4 times without realizing what was going on. Everytime now when I go check for updates KB937287 keeps popuping up.

A:Vista x64 update problem

Found the work around here
Download details: Update for Windows Vista for x64-based Systems (KB937287)

Read other 1 answers

I had a message to say 27 updates due. I clicked install. Now I have the message..updates were not con figured correctly.Reverting changes. This has been on screen for a long time. What can I do?

A:vista update problem

Wait. Stopping it could have bad results. I'd wait at least a day before turning the machine off. It may not boot again, so I hope all your backups are recent.

Read other 1 answers

Apparently my computer ran MS Update and downloaded the updates and installed them this morning. Upon restarting I am now locked out of the computer. When trying to get on (as adminstrator w/password) I get "The user profile service failed to log on. User profile cannot be loaded." I can sign on as a regular user but not as administrator, so I am unable to enter most areas. Any corrective action I have attempted asked for the password and it would appear the computer no longer accepts the password...HELP!

A:Vista Update Problem

Problem solved...Can you believe I got help from Microsoft.
I couldn't use the normal recovery point because I was shut out as Administrator. Here is the answer:
1. Start the computer by using the Windows Vista DVD.
2. After starting from the DVD drive, when the "press any key to boot from CD or DVD" message is displayed on the screen, press a key.
3. Waiting for the CD to load Windows files.
4. Choose your language settings, and then click next.
5. Click "Repair you computer".
6. Select the operating system you want to repair, then click next.
7. Click on system restore. Wait while the system is restored.
8. When the system restore opens, click nect.
9. Select a restore point before installing the update/service pack or an early date when the computer was working properly.. Then click next.
10. Click next and finish to start the restore.
11. When the notification pops up, read the notification and click yes to begin system restore.
12. Should be able to log in after the restore is complete.

Read other 1 answers

Hey guys I just got a new computer and I installed windows vista ultimate 32bit, everything worked fine, until I installed new updates... There were 73 important updates and 42 non-imporant, I installed only important ones. Well computer worked fine and then I shut it down and got a message: "Installing update x/73..." and after it installed all 73, it stated to shut down; "Shutting down...". It stayed there for about 3hours and then I shut it down with computers power button (by holding it down for about 5seconds) because it was 3am an I had to go to bed. Well when I woke up I started my PC and I got error report, there were plenty choices,
3 different kinds of safe mode boot ups, last working boot up settings, or normal boot up. I chose normal. Well then the load up screen with the green load.. box? opens and it stays there for like 5minutes, same happens with the "Welcome" screen and after that with "Configuring updates" screen. Finally when windows is on and I'm logged in, I notice that whole windows/computer lags like hell. Every 2 seconds I get a lag spike. It's impossible to do anything, even writing this message is something so ******* retarded. So before updates everything worked fine but now I get lag spikes between every 2 seconds. Any help?

A:Vista Update Problem

Use szstem restore from WinRE (METHOD I) System Restore - Undo

Read other 1 answers

i recently brought a dell xps m1330.
i went on holiday that night and i left it updating and the laptop was then turned off, and when i returned this message is shown on screen:
Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1. Insert your Windows installation disc and restart and restart computer
2. Etc
3. Etc

and then after insterting the disc and activating it there is still nothing


A:vista update problem *HELP PLEASE*

I am having the same problem had to reload the disc I got with the computer worked first time then crashed again and hangs at "please wait" or start up repair.
I have downloaded a new system file and will burn it to disc and try again, as I think that the disc I got with my computer only uses the files in the system repair, i.e. the ones that are corrupted, if it works I will let you know

Tried new downloaded boot disc and the computer is still stopping at the blue/green screen with PLEASE WAIT....
I am now fed up waiting and will un-ceremonously drop the computer from the second floor window onto the concrete I doubt that will work but it will make me feel better!!

Read other 2 answers

Hi all,

Whenever I try and download the Dreamscene preview update, it downloads fine but it won't install. I get the error code: 8007000D. All other Vista updates work fine.

I have had a search on Google and Microsoft and there is little of use there, I was wondering if anyone knew the problem and a fix for it?

Thanks in advance.


A:Vista Update Problem

What version of Vista are you running?

I believe Dreamscene only runs on Ultimate, but I could be wrong.

Read other 4 answers

Ok so ever since September 11th (ironic huh?) I can't even open up my Microsoft Word 2007 without a message popping up saying I have no available memory to open it up. I have never had this happen before. I have noticed that every day since September 11th my computer has had to update every single night. I just began thinking earlier today that maybe the updates that it has been doing was possible effecting the memory usage. So I look through the update list and I noticed it was downloading the same update since that day. I could possibly understand if maybe it was a different file for the same program but it was the same exact one. Here is a screenshot:

I have also went to the Installed updates option to try and remove any of them that were installed and there is no update whatsover in the list so I don't know what to do. I need Microsoft Office for my schooling so I need some help with this asap.

A:Vista Update Problem


Read other 4 answers

every time I try to install updates via windows updates, I keep getting error code 80240016.Can anyone help on this issue?

A:vista update problem

You need to turn off user account control in the control panel in user accounts

Read other 3 answers