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Startup Screen Problems!

Q: Startup Screen Problems!

Hello. I am trying to change the image on the startup screen (the blue screen with a graphic of a tower on it)of my Inspiron 15 using windows 8. I have looked at the personalisation control panel, but it only offers me options to change themes, not the startup picture. If anyone knows how to do this, please let me know. My friend has a picture of honeycombe that came with system 8 as his startup screen, but he is away so I cannot ask him how he did it. I'm sure it's obvious and staring me in the face, problem is, I can't see how. Any help gratefully accepted.

Preferred Solution: Startup Screen Problems!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Startup Screen Problems!

Go to Start Screen> (right top swipe) Select settings> Personalize and then click the desired Start Screen background. The change should be immediately noticable. Hope this works for you. Good luck.

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Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.


Forum example of a successful recovery here:


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for the past while now I have been having problems with the window on start up and my speakers on my laptop not working.

1-The problem started out with the speakers when I turned down the volume to nothing while playing a game and then I tried to turn it back up a few weeks later I got no sound out of the internal speakers. I tried all the options in the volume looking for anything muted with no results. I then tried to update the sound card drivers with the same results of no sound out of the internal speakers. I did try head phones as I was told by a friend to do so and I am able to hear sounds and music just fine.

2-After this first issue, I noticed that when starting my laptop I had a smaller then the normal screen when starting up, I also have this same size on my main screen. I have been able to change to a higher resolution to fill the entire screen but if I go any lower then the highest resolution I have a black boarder were the window should be.

I have upgraded to windows XP from windows ME erasing whatever information I could, hoping that a new operating program would solve this problem. But with my bad luck it hasn't changed. If you someone could help me resolve these problems I would be very grateful.

Thank you,


A:Help speaker problems on my laptop and having problems with windows screen on startup

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Hello, starting from about 3 weeks ago I've been having seemingly random black screens on my computer, which causes the screen to die while the computer is still on, forcing me to manually restart it. If I have some form of audio on while this happens it just turns into a looping noise. The computer has also been acting weird during start-up. At random it won't boot, but instead it stops right before the windows logo is about to appear and nothing happens.

? OS - Windows 7
? 64 bit
? This is the original OS
? Full retail
? Age of all system components: some parts are about 2 years old (CPU, mobo etc.) GPU and PSU are less than a year old
? Age of OS installation - the same age as the GPU, about 8 months

? CPU Intel i7 920
? Video Card Asus GTX 580
? MotherBoard Asus p6t-se
? Power Supply - brand & wattage

A:Black Screen, problems on startup

Couldn't find any edit button for my previous post.

Did a system health report as well as a driver verifier, got a bsod during startup after doing that. Thanks in advance for any help I might get! :)

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Hello. I have a Dell Dimension 2400. Recently I wiped the hard drive clean and put windows xp service pack 2 on it. It had no virus protection and when i tried downloading a torrent for basic software it stopped booting. I should also mention that i upgraded the video card but it was workin correctly before the download. Now when i start up my computer it starts running for 10 seconds and then turns off. Then when it starts up again nothing shows on teh screen... ever. No Dell screen or BIOS screen even if i use F2 or F12. It could be an issue with the video card but i have no idea. Help Please?

A:Black Screen. Startup problems

Hello mcspargeslarg

Run the Dell diagnostics


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Been having the problem for a while now and its maybe getting slowly worse? Whenever i start up my computer (from sleep or...off), I have screen problems for about 10-20 minutes (depending on how long it was off for), then it goes away and I have no problems for the rest of the time i am using it. Until it turn it off, then the whole thing starts over again. Problems are as follows:-Pink or green tinted screen on start-up-ghost images (in pink or green)-fades to black/white/grey in a splotchy way that makes me think its a screen issue.-suddenly flashes back to pink/green, then starts fading back to black again. (Notes: I have tried a clean update of my graphics driver a few times. Bios is up to date and memtest freezes when i try it so I'm worried to attempt updating bios. I live in another country in a rural area and have no access to an hdmi cord to test the screen).  memory problem? screen problem? graphics card problem? driver problem? I dunno man, give me a direction. heres a clip of the weirdness:https://drive.google.com/open?id=0BwYD77K7Aek5a0xYNHVFT1p4STg 

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Hi, for some reason my laptop has been crashing on me lately. I have a Windows 7 Toshiba laptop and for a while my computer would just crash and go to this blue screen (I posted an example photo I found from the internet), and this one time when I was starting up my computer, I got this black screen scanning my computer for errors. Now, today is the first time my computer crashed again and used startup repair automatically. What's wrong with my computer and how do I fix this? I've ignored the problem now but the start up repair shocked me.http://i43.tinypic.com/2sadzzl.jpghttp://i44.tinypic.com/2wrffhf.jpg(I didn't take a picture of the startup repair)

A:Startup Problems/Crashing to Blue Screen

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

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Hi, for some reason my laptop has been crashing on me lately. I have a Windows 7 Toshiba laptop and for a while my computer would just crash and go to this blue screen (I posted an example photo I found from the internet), and this one time when I was starting up my computer, I got this black screen scanning my computer for errors. Now, today is the first time my computer crashed again and used startup repair automatically. What's wrong with my computer and how do I fix this? I've ignored the problem now but the start up repair shocked me.
Thank you for reading.http://i43.tinypic.com/2sadzzl.jpghttp://i44.tinypic.com/2wrffhf.jpg(I didn't take a picture of the startup repair)

A:Startup Problems/Crashing to Blue Screen

Welcome to the Bleeping Computer forum.
To know what is going wrong with your system, we need to collect some basic info. So please follow the below steps.
1 ) Post the full spec or model number of your Laptop\PC
2 )Open C:\Windows\Minidump folder. If there are any files with .dmp extension, zip the entire folder and upload to any free file hosting site like Mediafire - http://www.mediafire.com/
Post the download link to it in next reply.
3 ) Generate a report about your system using Speccy by reading the guide below.
 Post the web link displayed by Speccy in next reply.
4 ) Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/
    Run the tool and only select the following tick boxes.
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files) 

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I am having a few problems, mostly about not being able to start up my desktop Gateway PC...part of this has been going on for awhile, which I overcame, but the other day we had a brownout and my pc went off and will not start up again.

Okay, it is in safe mode and we did some troubleshooting. I tried restarting the computer by setting it for an earlier date when it was functioning, but that failed to help...eventually got to the blue screen that says that it is probably the partmgr.sys file causing the problem...which there is not way to get to to remove ...or is there a way to fix or remove this? The only disk I seem to have is a restore DVD. Will that work and will I not lose anything from my hd? Not sure what to do here.

A while back I could not remove trademanager software which is like a voice client from my computer. It would not uninstall, so I emailed to China and was told to reinstall the software so that the program would be there to uninstall it...through weeks of writing back and forth I still cannot get trademanager out of my computer and it was affecting my startup, so I disabled it and was able to start up okay from safemode for several months. Is there a way to get it out of my computer for good?

I was going to do a system restore several months ago and tried to back up my hd prior to that, but evidentally the computer will not read the CDs I have in order to copy the info onto them...

I would appreciate any information regarding getti... Read more

A:Can't Startup blue screen say partmgr.sys and other problems...

Hi Rachel, welcome to TSF..

by brownout, do you mean power cut or something similar? If so, there is a chance your hard drive has become damaged. I would advise downloading the manafacturer's diagnostic utility so you can test the integrity of the drive. You should be able to download a iso/image file which you can burn to cd and then boot your computer from the disc.

In answer to your question about the restore disc, that may fix the problem is the partition table has been corrupt but you'd also lose all the data you have on the drive...it will in effect, restore it back to day 1.

Removing trademanager shouldn't be a huge problem once we get your system working again...we'll cross that bridge later

We regards to the mic issue, it's probably set to mute in the volume control...and it's usually hiding so you have to go into File -> Properties and ensure it is selected in there. Can't remember if that is the exact steps as i'm using Vista at the mo but have a dig around and if you can't find it, i'll give more precise instructions later but I don't think it's a missing driver issue at this stage as the new hardware wizard would usually pop up.

Hope that helps

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I have an issue with a blue screen error I've been getting when trying to start XP. I have been communicating with some people at another tech support forum but am not receiving the help I need. I have even wiped the HDD with DBAN and still have the problem. Memtest 86 says the memory is fine. The CPU is recognized fine and has been running without a hitch for weeks before this.

Please read the entirety of this techsupportforums post and then post any replies here on the techspot boards:

ANY tips will be appreciated as I am extremely frustrated right now and anything to get me thinking in the right direction would be great.

A:Blue screen problems during startup-- tried EVERYTHING, no results.

i have had this problem and it was the ram timings, usually overclocking results in this bsod

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Hi, I am having lot of problem in booting my windows. I use windows 7 and laptop model is dell Inspiron. The problem started yesterday when I tried to start my laptop it did not boot and showed a boot manager screen with message "Windows has encountered a problem communicating with a device connected
to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing.

Make sure any removable storage is properly connected and then restart your computer.

File: \windows\system32\boot\winload.exe

Status: 0xc00000e9

Info: An unexpected i/o error has occurred "

After this I tried to repair the system using a windows 7 installation cd. When it came on System recovery option screen it did not showed operating system in the option window but I clicked next and it came on the chose the recovery tool screen, I clicked system restore but it showed a message to first select an operating system which was not showing in the previous screen so I clicked startup repair option. Now the system is stuck on " startup repair is checking your system for problems" screen. Many hours have passed by and nothing has happened it is just showing a bar moving in searching for problem bar and doing no progress. Please help me urgently.

A:Startup repair stuck on checking problems screen

Is the Hard Drive seen in BIOS setup when you reboot into it? If not then it has likely failed.

If HD is seen in BIOS setup then run the maker's HD Diagnostic extended CD scan. You can google the HD serial from BIOS to find make, or use Seatools which works on most.

If HD passes that test, run Disk Check from Win7 installer or System Repair Disk Command Line.

If both tests pass then work through these other steps for Troubleshooting Windows 7 Failure to Boot.

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I have had the Dell Inspiron 2200 laptop for 3 and a half years now and it has developed some serious problems. On start up it takes to a white screen and asks for my hard disk password. I have had it since new and never entered a password and have also acquired the master password from dell and still it will not accept the password. In order to get anywhere I have to press enter three times to get to a black screen with ?F1 to reboot, F2 to setup". Pressing F1 results in a beep then the same line comes up again. I then press F2 to get to the blue screen where all I can do to get past it is to go to maintenance then load defaults then after pressing save and exit it reboots again. Sometimes it will then load the normal windows screen but mostly it takes me back to the start again at the white password screen.

Also whenever I try to download anything or open the disk drive a killer blue screen appears with the message " KERNAL_STACK_INPAGE_ERROR" and "STOP: 0x00000077 (0xc0000185 0xc0000185 0x00000000 0x06bf3000)"

I would really appreciate anyone?s help on how to correct this problem or if I need to replace any parts or the whole laptop as at the moment it is my only computer and I am struggling without it functioning properly.

Thank you for your help, Dan

Dell inspiron 2200
XP professional
service pack 2
version 2002
intel celeron m
1.40 ghz 504 mb ram

A:Help with Dell laptop blue screen and startup problems


You can try the steps there.

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Hey everyone, I am facing some problems with my Lenovo Thinkpad T410. The screen acted as seen in the attached photo. I disassembled the laptop following the service manual, took out the LCD screen out of the cover, connected the screen again and it was acting the same, but system etc. started normally. I ordered a new screen on eBay and put aside the disassembled laptop waiting for the part to arrive. When it arrived, I connected the old screen just to check if the computer itself is still fine and there's where problems have begun. When I start the laptop, the cooling fan runs for a few seconds, then stops for 10s and starts to run again at high rpm. The screen doesn't work. The same is for the new screen. External screen connected via VGA doesn't find the signal.What's wrong, what to do? 

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So I fixed the black screen of death, by unselected a few startup programs(cyberlink services) and disabled UAC as well. I am now able to view all my files, but everything looks like windows 98(I tried to change the theme, but i can't find any now). I can't do a bunch of things(log onto my wireless).

I was wondering how I can fix this, I was thinking of repairing vista startup, unless there is something easier?

When I run msconfig-> services, i hardly have any services(i have 2, compared to about 25 before. I have 0 when i click hide all microsoft programs) which is weird because I only stopped two.

Any help would be very excellent.

edit: it actually looks like its running in safe mode(without the safe mode text on each corner), but i have selected normal start up.

A:Startup problems after fixing Black Screen of death

Hello sp00ks222 welcome to TSF

It sounds as if you selected 'Selective Startup' which allows only the very basic drivers to startup.

Try this

1. Select 'Start' and type 'MSConfig', Press enter

2. The panel should open on the 'General' tab, Select the check box next to 'Normal Startup'

3. Select the 'Boot' tab and make sure nothing is checked in this tab

4. Select 'Apply' and then 'Exit With Restart'

5. Once the machine is rebooted you should be good to go :)

You may have to go into the startup tab later and add on programs you want to start at boot.



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I have a Gateway C 140x with Vista Home Premium. It's only about 1 year old. I've had the hard drive wiring redone once, had the hard drive replaced once, and had my screen tightened because it had about a 1-inch wobble.

I was cleaning up my computer the other night (getting rid of junk I didn't need anymore). When I finally emptied the trash can, everything was running fine. Of course, though, upon restarting, my computer awakened seemingly done for.

When I turn it on, it freezes at the initial Gateway page. Depending on what I do, I get various results...

If I just leave my computer sitting there, it will either stay at the Gateway page, or go to a black screen. Sometimes, if I leave it there even longer, the black screen will come up with something saying:
"PXE-E61: Media test failure, check cable
PXE-MOF: Exiting Intel Boot Agent.
Operating System Not found"
Even though, of course, I know that Vista is on there. If I hit enter to this, it simply tells me the same thing..over and over.

Sometimes if I am quick enough at the Gateway screen, I can hit F2 or F10 and get into the Setup or to the Boot Menu. The Setup doesn't really help me at all. When I hit F10, everything seems to be looking fine except for one thing that says "No TPM or TPM has problem." I'm not really sure if that means anything since I don't remember whether I saw it any other way before, but it seems like a problem.

So, when it says that there are log messages on the... Read more

A:Major Vista Startup Problems: OS not found/White Screen/Etc.

As an update, I got to the screen saying "operating system not found," put the OS disk in, waited a while, then pressed enter. (before it would just tell me "operating system not found"). This time, the CD spooled up, and I got "windows is loading files..." with the white status bar. Then, I got the green running bar with "microsoft corporation". However, the green only went up the bar once. Then I heard the pop/click sound again and it switched to a dead-end blue screen. the screen was blue except at the top there were little chunks of black. In white text it said "***Hardware malfunction"

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This is my logfile. I have Windows XP. I would appreciate any suggestions as to how to fix the "System 32" error messages I get when I start my computer; I also often get the "blue screen" when shutting down my computer and I cannot uninstall HAURI ViRobot Desktop 5.5 due to a "system registry error". I have since installed Kaspersky Anti-Virus 6.0. I have previously installed and uninstalled Norton Anti-Virus, Trend-Micro, Windows One Care, and McAfee in the past, but I can't seem to get rid of all the leftover files even after uninstalling the programs. Any help would be greatly appreciated. Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:39:18 AM, on 8/5/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\Program Files\Hauri\ViRobot... Read more

A:Blue Screen Shutdown, System 32 Startup Error Messages & Anti-virus Program Problems

Hi Squeak81,

If you still need help please post a fresh HijackThis log and I'll be happy to look at it for you.

Thanks for your patience.

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Hi all,

Found this site and was hoping for some help. A couple weeks ago, I turned on my ASUS G74SX-XR1 and the screen never came on. I took out the battery and discharged the static electricity and my computer started up fine. Well yesterday, after coming back from a vacation where I took my laptop with me and used it all weekend, my laptop screen wouldn't come on again. I tried the same method as before and it still didn't work. Troubleshooting it, I found that the backlight wasn't coming on. Graphics card OK. I saw with a flashlight that the computer was running, but it was running Startup Repair. This worried me. I let the computer set for a day and today it starts up fine, backlight and all. But, now my laptop connects to the router, but with no internet access both wireless and wired connections neither at home or at school. Also, some basic startup programs that I've never had a problem with, are now crashing on startup. Can these two problems be related? Or is it an inverter going out and corruption of files?


A:Computer startup problems, now won't connect to internet and programs crash on startup

it depends what programs are failing ... as for the backlight if you can see it with a flash light then it is the inverter board... hook the computer up to monitor start the computer in safe mode and check the windows logs and see what it is thats crashing ....

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One of our computers, running Windows XP, has something wrong. I suspect a virus.

When it turns on, it goes to the Welcome screen and then the BSOD.

Being the knowledgeable chap I am, I tried Safe Mode and it starts up perfectly fine.

Other than that, I have no other information unless you want what the BSOD says.

Thanks for any help.

A:Blue screen of death on startup, normal startup on safemode

24 hours... *bump*

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Upon booting my computer, I'm presented with the option to go into startup repair, or start normally. If I start normally, it loads the logo, but before it gets to the login screen, it crashes to the boot screen. If I select the startup repair option, it shows a loading bar, which completes, but then the screen just goes completely black, no cursor.

I tried to use the disk system repair that Microsoft recommended, but it just shows a blue screen (not a bsod), and just the spinning load cursor. I'm currently writing this from Ubuntu running on livecd from the same computer, running at native resolution (in case it was an issue with the graphics card).

My specs are:
Packard Bell iPower X3.0
Intel? Core? i7 CPU 860 @ 2.80GHz ? 8
ATI Radeon 5570
2x 500GB HDD

A:Crash to bootscreen on startup, startup repair black screen

See if disconnecting the hard disk allows you to boot from the repair disc off your CD/DVD drive. Avoid Static Damage to Your PC when removing the hard disk connection. Also, before removing the hard disk connection, make sure the power is drained from the system by turning off the computer, unplugging it from the wall/surge protector, and holding down the power button for 30 seconds to close the circuit and allow power to dissipate from components.

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I have been having this problem since a week or so. Broni has helped me in malware forum to rule out malware as responsible. My machine is clean and I was refered here for further help.

Here is my problem:

At boot-time, I see windows XP load screen with the progress bar, the progress bar advances to the end and then, the screen turns pitch black and all is see is an arrow cursor I can move around. I thought until yesterday that this was a permanent freeze-up, but if I wait, say, 6 minutes, the black screen disappears and windows then starts normally.

Last week, problem was intermittent, it now happens all the time.

Windows boot-up was fine before.

Please help me.

A:Windows load screen at boot, looong black screen, then normal startup

I had this tons of times with my old XP PC. It is normal if you have a lot of files on the HDD and you have little RAM. How much RAM do you have? What is the capacity of the HDD? And do you have the Windows XP disc? Would you be willing to upgrade the RAM and/or the OS if we must resort to that? Or would you rather just buy a new PC?

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Hi there,

I have been stuck with the above issue for the last couple of days and would appreciate some help asap. In reflecting on the above the comp. is at the point where it is continuously restarting. I was able to insert the installation/required disk it was asking me for earlier and was able to open up to a screen resembling safe-mode. However, I can no longer do this on my own or through "start-up repair".

If it is helpful, in reading the start-up repair screen and seeing, "windows cannot repair the comp. automatically" as well as looking throughthe "problem details" I see recall seeing possible registry errors such as, "rollback registry"

If this can not be fixed or is not a quick fix I am also open to the idea of reseting/reformatting the hard drive but only if I can recover some files using open-source software such as recuva or the like.

Appreciate the help

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After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode.

I attached a list of start up services, installs, and scheduled tasks, along with my latest boot log.

Any suggestions?

A:Windows 7: Blank screen on boot up, before login screen; slow startup

Hello and welcome, try this to see if you have something that's going you don't know about. Use the free version.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

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Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

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Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

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i'm sorry but i've had it. so here is what happens:
1. first you should know i had to take my pc to the shop, bought a new hdd and reinstalled windows xp service pack 3
2. I press the power button, windows start loading, sometimes a blue screen appears and if you wait long enough a welcome screen and that's it. Sometimes is goes past the welcome screen, it loads normally and freezes after half an hour. I took it to the shop and it worked fine there. Brought it back home, still blue screen etc. It start normally if i unplug the monitor. Sometimes, if i plug it back in, the monitor start normally, other times it just stays black. i'll give you any information needed, but it will take a while since i don't have the heart to restart my pc this many times. i think in the last two days i've restarted it like 50 times, no kiddin'.

ok. thank you.


AMD Sempron(tm) Processor
1.80 GHz, 512 mb of RAM


Samsung, syncmaster 943sn

Graphic Card

nvidia geforce 210
Also, here are some errors, warnings from the system log:

The NVIDIA Update Service Daemon service failed to start due to the following error:
The system cannot find the file specified.

The DNS Client service could not contact any DNS servers for a repeated number of attempts. For the next 30 seconds the DNS Client service will not use the network to avoid further network performance problems. It will resume its normal behavior after that. If this problem persists, verify yo... Read more

A:Blue screen at startup, freezes at welcome screen, works when monitor unplugged

It seems to me that you might have a bad/dying power supply unit.

How long have you got the computer?

Take it to the shop and let them test it.

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Hello everybody, today my laptop has become blind. Let me explain:

My laptop was purchased in 2007
Alienware m9750
Dual nvidia 7950 go
Dual core 2.0
2 gigs of ram
80 gb harddrive

So here's what happened, today I was watch s movie on netflix when suddenly my screen goes black. Though I had crashed but my laptop was still on and the sound was still going. restarted, and the initial screen was slightly pixellated and garbled. Which has now made my laptop permanent garbled and pixely. After the windows logo. My screen goes black, but I am still hear the windows start up sound. I found that I am able to click on some music files on my desktop that are able to play, so this is a video issue. I reboot in safe mode which works this time figure to disable and uninstall the videocard drivers. I restart and I'm able to use my pc somewhat normally( still garbled). Reinstalled the nvidia drivers then halfway through says: error install failed or something, it happen really fast then crashed, tried restarting atleast 20 times in safe mode but it freezes up after it tries to load partition(1)\windows\system32\drivers\mup.sys

All of the other options for start up(even last settings to work) the screen goes black after the windows logo. I have tried tinkering with the bios but it doesn't help. Its basically being blind using a computer. So I'm wondering if there is anyway to possibly blindly open up command prompt and possibly disable or uninstall the drivers from there, I'm ab... Read more

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Hi there,

I developed a problem with my desktop pc yesterday. I was gaming and the screen began to flicker then the game crashed - citing "rendering device lost". I tried to re-load this again and the same thing happened again, this time with a BSOD. I tried a different game and the same thing occured, took slightly longer though. Given it was late I went to bed.

Today on loading up the sign in screen was flickering lots, I entered my password and was met by a black screen. The computer continued to make fan noises as if it was working, but nothing on my screen. This happened again. On restaring my computer the crash report read

"Blue Screen.
locale ID 2057
BCcode 1a
BCP1 0000000000005001
BCP2 FFFFF7009080000
BCP3 00000000000009ED
BCP4 B00000000

I've looked at the bug dump, but I was silly and did a system restore before this, so there's no bug dump.

The computer starts and runs fine in safe mode and without the graphics card in.

Since I've done a system restore
Cleaned everything again ( was pretty dust free to start)
Uninstalled and re-installed the graphics card drivers
Re-seated RAM and GPU
Done a memory diagnostic on my RAM
None of these have worked.
I've taken the graphics card out and it runs fine with the onboard GPU.

Some specs:
Intel I5 3570K
GPU - AMD Radeon HD 7870
Corsair Vengeance 8GB RAM
Motherboard: Asus P8Z77M pro
PSU -OCZ Core steam 500W

The pc has worked perfectly for 3... Read more

A:Flickering screen at startup - then black screen when I enter password

I found this on my notepad:

GFX 23:56:28.143 Heroes of the Storm (B43571)
GFX 23:56:28.143
GFX 23:56:28.143 Executable E:\Battle.net\Heroes of the Storm\Versions\Base43571\HeroesOfTheStorm_x64.exe
GFX 23:56:28.143 <Parameters> -sso=1 -launch -uid heroes
GFX 23:56:28.143 Parent Executable \Device\HarddiskVolume3\Battle.net\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
GFX 23:56:28.143 Grandparent Executable \Device\HarddiskVolume3\Battle.net\Battle.net.7505\Battle.net.exe
GFX 23:56:28.143 LocalTime 2016-06-16 23:56:28.143
GFX 23:56:28.143 <ComputerUser> Toby
GFX 23:56:28.143 <ComputerName> SPEEDDEMON
GFX 23:56:28.143 <Exe.Architecture> x86_64
GFX 23:56:28.143 <Version> 18.4.43571
GFX 23:56:28.143 <DataBuild> B43571
GFX 23:56:28.143 <CodeBranch> branches/Heroes.18.mid
GFX 23:56:28.143 <CodeRevision> 293141
GFX 23:56:28.143 <Locale.Assets> enUS
GFX 23:56:28.143 <Locale.Data> enUS
GFX 23:56:28.143 <Locale.Install> enUS
GFX 23:56:28.143 <AccountCountry> GBR
GFX 23:56:28.143 ====================================================================================================
GFX 23:56:28.142 DXGI: Available
GFX 23:56:28.267 Resource Cache Override Variable: 0MB
GFX 23:56:28.267 Resource Cache: 2036MB Win64 (8147MB Physical, 13271MB Proces... Read more

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These aren't very important problems, but I'm just curious why this happen after Anniversary Upgrade.
- When I start my PC or when I shutdown/restart, in the log screen there isn't my profile image. Just the generic blank one.
The image is still present when I click on Start button on desktop and in Control Panel. I also tried to set it again.
- I prefer a "blank" lock screen background as I had before, with no panorama pictures or nothing. How can I remove it?

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Before explaining how i got here, i will explain what exactly is happening. When I boot up my computer i see the logo then text saying Preparing Automatic Repair with a loading icon. Then i would get a black screen that would sometimes show a cursor that i can use with the black screen but most times just the black screen. Eventually this black screen ca give way to Diagnosing your PC loading screen that loops endlessly

Okay this started after I downloaded the anniversary edition for Windows 10, the first time i booted up the computer i had faced the AVG Watchdog initialization bug which prevented from accessing the laptop for the few weeks as tried looking for solutions forcing me to eventually uninstall AVG through Safe mode (the only way i managed to was through turning it off and on 3 times as every other way including holding F8 had not worked). After booting up the first time without issue after removing AVG and getting some things done, I turned it off without issue then i faced this new problem which is still plaguing me. I've looked up in forums for a solution but the closest i found was just reinstalling windows and losing everything, does anyone have a solution where i can still keep my data?

A:Can't access startup screen, boot up leads to black screen

Hi Helix935 and welcome to Tenforums.

If it was less than 10 days since this happened, you might have been able to go into Settings>Recovery and rollback from the Anniversary Update. But it's been too long now.

If it's data only that you're needing to save, you could boot the system to Kyhi's rescue media and use File Explorer to copy your data over to an external drive, then perform a clean install, (or reset or refresh from within safe mode).
Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
You will need to reinstall your personal applications after the OS is working again though.

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Bonjour mes amis.

I recently have started getting the infamous black screen of death at my computer's startup, very similar to this fellow user's problem. Basically, Blank screen on boot up, before login screen; slow startup. The black screen lasts at least two minutes on average, before the windows login screen comes up. Everything else runs fine!

I think it might be my antivirus, Bitdefender Total Security 2013, and I've posted on their forums about it, and I've gotten responses from other users saying:

The Black screen issue is known by BD Support till now they have not able resolved that issue.
hope BD 2014 resolves the issue.

And the booting time issue is been solved.

However, I uninstalled Bitdefender and the problem still persisted. I proceeded to uninstall every program i could remember installing before the problem started, so before the start of June. This was painful because I updated all my software, so everything was listed as installed recently.
My startup time after removing all these software is attached below; 156 seconds, compared to before with the speed ranging from 200-500 seconds, with the worst at 472 seconds.

Although this sped about my startup, I still got the annoying black screen issue. I am sure it is a software issue because the black screen is present, but lasts no longer than about 5 seconds when starting in Safe Mode with Networking, and is present even int he low graphics.

What should I d... Read more

A:64-bit - Blank screen on boot up, before login screen; slow startup

Hello mate try some of these Troubleshooting Steps for Windows 7 start at point 15 then do chkdsk Disk Check

The go through the other stuff.

Oops should have mentioned this one too start at point 7 - option 3 Optimize Windows 7[2]=Performance Maintenance

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Hi all !
i have a problem with my pc , it randomly freeze at startup getting me black, white or distorted screens . after 1 min the pc reboot and all go normal.
this problem can come 2 or 3 times at the same time.
after the pc finish his reboot it get me an error
like this : Firma problema:
Nome evento problema: BlueScreen
Versione SO: 6.1.7601.
ID impostazioni locali: 1040

Ulteriori informazioni sul problema:
BCCode: 116
BCP1: FFFFFA800B26C010
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
and if i go on operative center it get me this :
Firma del problema
Nome evento problema: LiveKernelEvent
Versione SO: 6.1.7601.
ID impostazioni locali: 1040

Ulteriori informazioni sul problema
BCCode: 117
BCP2: FFFFF8800F6579C8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
ID bucket: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Informazioni sul server: 9e4f5a19-5833-40b9-9f92-05c83b20360d

here are the information that i see in the bsod post introduction

.OS -windows 7
.its an assembled pc by me and i ve installed original win 7
.Full reatil version
.the system have ~ 1 week .. i have upgrade it from an old one created by me 1 year ago
.the OS has ~ 1 week ( i have re intsalled it after the upgrade)

cpu--> i7 2600K ... Read more

A:BSOD (black screen and windows startup screen freeze

Ok 116 error is caused by your Graphics card.
First thing to do is update your drivers from the NVIDIA website.

If BSODs continue Try HDD tests,
download gpu-z to check if your card is getting too hot, also is there lots of dust in the card?

Do you overclock your video card?

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I t takes approximately 5 minutes from the time I start my computer to get to the Windows startup screen. Checked for malware and viruses and system appears to be clean. I am using an HP e9270f with 8 Gbs of ram and Windows 7 Home Premium. Can anybody help me with this problem? Get tired staring into space while waiting to start Windows

A:Long delay from opening screen to Windows 7 startup screen

What all is being started at start up?

What AV programs are you running?

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Hey, first time posting here, so sorry if this is the wrong section or anything.

Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes). Afterwards the login screen will appear as normal.

When I log in, the desktop appears quickly, but when I try to start any programs, like my browser, they are slow and freeze often (usually I can run programs with no problem when the desktop appears). Sometimes the laptop will hang every three seconds. It takes a bit of time before the programs and the laptop run like normal.

I've tried several things without success:
-Uninstalling and reinstalling graphics drivers (I've never updated my drivers because no updates are ever available for my driver; is that normal? My laptop is about two years old)
-Defragging hard drive
-System Restore (I don't seem to have any restore points)
-Clean bootup
-Startup repair (or whatever that first F8 option is called)

A:Blank screen on boot up, before login screen; slow startup

Welcome to Seven Forums Tienjt.

You can run this SFC /SCANNOW Command - System File Checker and post back with results.
Below my sig is a link to MalwareBytes, download the free version, update it, and run a full scan.

Have you installed anything new, hardware or software? Sometimes OEM's don't/won't have driver updates.

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Usually POST screen would show up first with a laptop company logo, but now Windows 7 startup appears first instead.

Then, the Windows 7 startup screen freezes immediately.

What's the problem? Motherboard or corrupted BIOS?


A:No POST screen, straight into Windows 7 startup screen, and freeze

Try a BIOS reset first.
Shut off the computer, remove the power supply, remove the laptop battery. Then press and hold the POWER button for about 30 seconds. Then put everything back together and boot.

See if that gets you the boot screen.

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I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

Quote: Originally Posted by alexsmom2009

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

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... after 15 minutes of hanging in that weird startup screen, considering whether to hard reboot or not, it went into start repair (still there now)...

To make a long story short, I suspected something wrong with my hard drive due to a software giving me an i/o error, after some research (I am not knowledgable when it comes to computers), I ran chkdsk, when I woke up it was still running as it should be (in the process of 'replacing bad clusters' for certain files... so there was something wrong alright) and was at 28%.

After leaving my computer for ten minutes, I found my computer had gone to a black screen and seeing as I was reluctant to do a hard reboot, I waited it out and it moved to a windows safe mode startup screen... but only the big cursor and standard background was present, nothing else (see attached picture). After ten minutes it went to startup repair, which has been running for the past half hour.

What has happened during the ten minutes I was away and chkdsk was still only at 28%, why did the subsequent events unfold as they did? What can I do now??

A:chkdsk ran 8 hrs, then black screen, then weird startup screen, then..

Hello Kayron can you still get into safe mode did you say? If so go in and run sfc /scannow

SFC /SCANNOW Command - System File Checker

if that doesn't run then maybe you have a hardware problem.

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Hello, I'm not sure why i have such long start up screens, or what information you may need. But after my blue screen i log back into windows 7 RC and this shows up:

Windows has recovered from an unexpected shutdown

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7057.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800030471C5
OS Version: 6_1_7057
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

A:Long Startup screen and Blue screen every 2-3 hours

We need the dump - otherwise try Who Crashed:

Resplendence Software - WhoCrashed, automatic crash dump analyzer

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So I turned off my computer today with shutdown and install new updates. This was the last thing I could do before my computer now won't start.

When I then restarted my computer I got to the screen where you log on to your windows with password. There was no box to input my password and then my screen started to blink. I restarted and the same thing happened. I tried starting my computer in safe mode, but the same thing kept happening. I tried to startup repair and recovery from a selected date but this did not work: startrep.exe stopped working and got error messages that it couldnt find files to go back on (somthing about it not finding the files on a spesific adress).

So now i am stuck with an unfixable computer, and I really dont want to wipe it either, nor do i know much about the recovery disk or how to make one.

I did some research on the forums but I did not find a solution exept for wipe. I hope someone knows somthing more than me and is able to help and fix my problem

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I am running Windows XP Professional Edition SP3 and the issue is on startup after the Windows loading animation the screen goes totally black with no cursor in sight.

This happened after a power cut when the computer suddenly shut down.

I can run it in safe mode.

I can run another Windows XP Professional installation that I have on my PC (same HDD) and that works with no issues.

I used system restore (24 hours) and it starts up after that, but then after restarting it will not work. Same applies for when I did a system restore from 1 week ago.

All help is appreciated!


A:Black Screen on Startup (Before Login Screen)

Any thoughts before I go and format the system?

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I was able to transfer the hard drive to another HP laptop I have and it started fine and installed the drivers for it on startup...

The problem happened yesterday after gaming for a while, restarted the computer and BSOD came up after the black windows starting screen. I could get in with safe mode but only for a few moments before the computer just automatically shut off, like someone just pulled the power to it...

I checked with BlueScreenView on this computer and saw bug check string SYSTEM_SERVICE_EXCEPTION bug check code 0x0000003b which according to microsoft is "linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code."

If someone could look at the files and hopefully some ideas how to fix it, would be great thanks

A:Help please - Blue screen after windows startup screen


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I've been using Windows 10 for just over one year. For some reason the Lock Screen/Sign-in screen shows three users. All three are me in three iterations. I find also that when trying to save some excel and word documents I receive messages saying that i am not allowed to save to this folder or that folder. I am able to save to the desk top and then drag and drop the document into the folder that I need to place it in. I know that this must have something to do with "permissions". Not sure how to fix that. One of the accounts that shows up is the initial account that I created back when hotmail.com was around. Any ideas/advice on these issues? When i updated to Windows 10, pretty certain that i followed all of the instructions, although that has been over 1 year now. Thank you in advance...cheers and beers to all!

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I've scoured the interwebs - including dozens of threads here - trying to find the solution to my problem. I'm trying to fix a Dell Dimension 3000 that was handed off to me. It appears to have no upgrades or replacements whatsoever. I don't have any info leading up to the issue.

The windows start screen loads, then the monitor goes blank. My first thoughts were: bad onboard video adapter or bad drivers. F2, F8 and F12 do nothing. Well, F8 and F12 gave me a split second glimpse at the generic "keyboard failure" message, minus the last line prompting for F1 to continue or F2 to run the diagnostic test (before turning blank). And pressing F2 at the start up changes the text at the top right corner of the screen to "Entering Set Up", but it will still immediately go blank.

I put a ps2-to-usb adapter on the keyboard and tried moving it to a USB port. That did resolve the "keyboard failure" message from popping, but that's all. I added a pci video card (GeForce 6200). That didn't resolve anything. I checked the CMOS battery. It was dead, so I replaced it, which also did nothing. I have an XP start/repair disc, but can't boot from anything but the HDD, so that's useless. I assume switching out the motherboard would be a fix, but I'd like this done sooner than it would take to order a motherboard. Any suggestions/insight would be greatly appreciated.

A:Screen goes blank after startup screen

The motherboard would cost you a fortune. Trash it!

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Is there any way to change the XP welcome screen background to another picture. I tried finding it on the net, and most of them ask me to download the program but upon installation, i am asked to install bundled software together... no no for me

Other way is to registry edit if i m not mistaken. If there a website that offer full explanation on how to do it


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my daughter shut down her pc only to start it again with a different welcome screen instead of the xp screen with the little pictures and her name where she enters her password she gets a square box with her full name (not the one that used to be) and a place for her password she enters her password but everytime it tells us it is wrong. even when i start in safe mode this little box still comes up. cant do ctrl+alt+delet twice thing does not work so now we are stuck does anybody have and anwsers would be much appreciated.

A:Startup screen

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I added a second hard drive to my system this week. Now when I boot I get a dos screen for a couple of seconds that displays a Storage Manager message. It discplay information about my old drive and my new drive and says they are both non-Raid disks.

After the display, everything starts and runs as it should. This is an HPE-180t running Windows 7 64 bit.


A:DOS Screen on startup

so, what is your question?

No, you can't turn it off to my knowledge, nor do you want to as you may want to get to that screen if you ever decide to use raid.

it is part of the Motherboard and BIOS. Your Mobo has built-in RAID controller.

You can ignore it.

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I have reinstalled Win7 after a software-related crash. Windows is working fine after the reinstall, except for the boot sequence. On startup a black screen displays giving me the option to start Win7 or run a memory check. There are two Win7 entries one below the other but only one is selectable (this looks similar to the typical boot into safe mode type of screen). Win7 automatically starts after 20 seconds or so if neither of the Win7 selections are selected.

My question is, how do I bypass or remove this bootup screen and start immediately in Win7 as normal?


A:Startup Screen

Hello asuspete, welcome tom Seven Forums!

In the Windows start menu search box type msconfig at the boot tab is there more than one Windows 7 entry?

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