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720S Touch-15IKB Laptop (ideapad) More issues introduced after repair!

Q: 720S Touch-15IKB Laptop (ideapad) More issues introduced after repair!

Hi Support, I bought my IdeaPad a month ago. After few days of using i saw a black horizontal line on the screen. I opened a ticket and sent my laptop for a warranty repair. Today i recieved my laptop, and black line issue was fixed. BUT!!!! After the 'repair' two new issues are intoduced!1) This is the craziest to my mind - my screen is assembled with an issue. It is curved in the middle of the screen, and i'm afraid if i push that a place a bit harder my screen will be damaged. Do you have a quality Control service? I cant imagine your engineers have not seen what they done. 2) After repair i can see a backlight bleed on the bottom of the screen. It was not there before, so it's an issue after the repair! I'm totally mad! How come you could make two critical issues from one? I need your help, even if that sounds funny

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RELEVANCY SCORE 200
Preferred Solution: 720S Touch-15IKB Laptop (ideapad) More issues introduced after repair!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 114

Hi, I'm looking at buying this laptop, but i came across a few questions: 1) Can this laptop support up to 32gb RAM as it is mentioned in some youtube reviews? 2) Can this laptop support video through the USB-C port as well, or just data? I'm looking at connecting 2 portable USB-C monitors, 1 through the Thunderbolt port and the other through the normal USB-C port. 3) Is the Thunderbolt port 2 lanes or 4? 4) Is this 4k screen anti-glare as well? 5) How would this 4k screen work connected to 2 FHD portable monitors, in terms of resolution? 6) Is this 4k screen suffering from backlight bleeding as some reviews suggest? Thanks in advance.

A:Lenovo Ideapad 720s 15IKB Touch 4K - specs

Answers to some of your questions: 1) Yes, it supports up to 32GB RAM, however you would need two 16GB 2400MHz DDR4 SO-DIMM modules, which are rather expensive.2) I can confirm, that one USB-C port supports ThunderBolt 3 and DisplayPort 1.2a connection.4) No, it's a glossy panel.6) Most of IPS screens suffers from backlit bleeding problem. It's mostly depends on unit, which you've receive.





------Please don't send me private support requests. If you believe, that I can answer your question, please create a topic and then send me the link.

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RELEVANCY SCORE 103.6

Hello, I would like to know if the thunderbolt 3 lane in lenovo ideapad 720s 15,6" laptop is 2 or 4 lane? I am planning to use the computer with an eGPU in the future, so it would be nice to know. Thanks for the replies in advance. Greetings, Mikael

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RELEVANCY SCORE 91.6

I am looking into the mid-range IdeaPad 720s 15", which ships with 8GB RAM and 512 GB ssd.  According to the psref it has 4GBx2 RAM.  Does this mean that both ram slots are accessable for upgrade, and I could prelace them with two of these 8GB sticks?  Thanks in advance.

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RELEVANCY SCORE 91.6

I am adding a Samsung 960 EVO SSD in the extra M.2 port of an LENOVO LNVNB161216motherboard.The SSD is advertised at 3,200/1,800 MBps speeds. In my M.2 port, CrystalDiskMark reads only about half these speeds, topping out at about 1,800/1,500. Can I find out for nvme ssd PCI Express slot generation??Is it 'PCIe Gen. 3 x 4' Or 'PCIe Gen. 2 x 4' ??  

A:Lenovo ideapad 720S-15IKB

Hi acejjeon,
 
Welcome to the Community Forums.
 
Product specification:
Storage: M.2 SSD / PCIe 3.0 x 4
 
Hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 91.6

Hi all, I recently purchased a Lenovo Ideapad 720s 15" FHD, and noticed something strange on my screen.There appears to be a dark shadow running along the top screen border.Is this an issue that I should be concerned about? The shadow appears in everything that I do, from Powerpoint to Chrome. Is there any way to fix it?The picture attached shows what it sort of looks like.  Any help is appreciated! Thank you!

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RELEVANCY SCORE 90.4

I just get my new Ideapad 720s 15IKB last week. And it keeps crashing with Driver_Power_State_Failure. I use the Verifier to test the drivers. Get the following error with AcpiVpc.sys.

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RELEVANCY SCORE 90.4

Hello, I would like to add an additional M.2 SSD to this laptop.  Is an M.2 2280 SSD compatible?  After installing one it is not recognized in AHCI configuration.  Are only nvme SSD drives compatible? 

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RELEVANCY SCORE 90.4

I'm looking for a docking station for Ideapad 720s-15IKB notebook. Can you confirm that ThinkPad USB-C Dock (40A90090eu) is compatible with this notebook ? Has sanyone used this docking station with 720s notebook ?  

A:Ideapad 720s-15IKB docking station

Hi betandwin,
 
Welcome to Lenovo Community!
 
I just checked with Lenovo sales team and they confirmed that it?s not compatible with any of the IdeaPad machine, it?s only compatible with ThinkPad machines. Please refer below mention snapshots.
 

 
I hope the above information helps.                   
 
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
Regards,
Ashish

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RELEVANCY SCORE 90.4

Hello, I've had the Lenovo Ideapad 720s 15IKB with an i5 7300hq and GTX 1050 TI Max-Q design for about a month now, and occasionally use it for gaming. The only game I really play is GTA V, and it runs well on high settings at 60FPS for about 5-10 minutes, and then the CPU power throttles and the game drops FPS down to around 45. I've measured this with ThrottleStop. Temperatures are very manageable according to MSI afterburner and Open Hardware Monitor, far away from thermal throttle (73C/165F on avg). It took me a while and some research to figure out that the CPU was power throttling. Is there anyway to fix this? As far as I can tell, the CPU boosts just fine to around 3.1 (I believe that's the max boost?) and then when it throttles after a couple minutes of gaming, it drops down to around 2.5 or less, and this kills the framerate. This pretty close to being a deal breaker for me (I know this laptop was not made for gaming necessarily, but considering the hardware it has, it should be more than capable). I'm just wondering if there is any fix to keep the laptop from throttling, or at least throttling as much as it does. I am ok with repasting the CPU and GPU if it means higher temps.

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RELEVANCY SCORE 89.6

Yoga 710-15IKB Laptop (ideapad)  80V5   - Ghost/phantom Touch IssueThis issue almost made me crazy. I have try to  find out anyway to solve  but all failed. my english is too poor  so I copied another friend's post becaused we have the same issue and also have the same way try to solve this. thanks bro.Geochamp Dear Community, dear Lenovo People, I have the same problem. It usually occurs after waking up the Laptop from Standby. Sometimes, not always, a reboot helps. What I encounter in detail:- "Ghost Touch" Phenomenon  ,Ghost touch What I've tried so far to fix it: Firmware update: Even though my screen is an LG and is clearly affected, the firmware update program told me it is "not at risk" and wouldn't need an update. So this solution: https://support.lenovo.com/de/de/products/Laptops-and-netbooks/Yoga-Series/Yoga-3-1470/Solutions/HT1... does not work, at all.Updating drivers: I've updated drivers several times with no lasting positive effect on the issue. Win 10 Updates: Seem to have no effect whatsoever, but I figured are worth trying. Lenovo Updates in Lenovo Companion: No effect. Hardware check in Lenovo Companion: Reports no hardware failures. Calibrating Touch and Stylus: No effect. Once it even got worse, but it certainly didn't fix anything... I don't know... Deactivating and reactivating touch screen in the Device Manager: Seemed to help at first, but the issue keeps reoccurring.... Read more

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RELEVANCY SCORE 89.6

Hello, my name is sebastian, I need to know if i can extend the memory ram on my "310 Touch-15IKB Laptop (ideapad) - Type 80TW - Model 80TW0004US". Now it's 8gb and I need to extend to 16gb or 32gb, the laptop has 1 bank to the ram ddr4. thank you

A:Extend ram - 310 Touch-15IKB Laptop (ideapad) - Type 80TW - Model 80TW0004US

Hi smbarrionuevo aka Sebastian,
 
Welcome to the Community Forums.
 
As indicated in the specification of the hardware manual (page27):
Max supported RAM (OEM recommendation is 12 GB
Slots: SODIMM × 1, on board × 1
 
Since you have a soldered 4 GB ram, you can have another 8GB to replaced the 4GB on the slot for 12 GB.
Can't really vouch for functionality for more than 12GB although third party reseller scanner like crucial may offer something bigger like here. This was also done on by fellow member slikvic24 adding 16GB to his ideapad 310-15ISK.
Always get return options to be on the safe side.
 
If you are ok with adding just 8GB then part number and suitable 8GB OEM ram are listed here along with substitute if you need it.
 
Hope this helps answer your query.
 
Regards
 

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RELEVANCY SCORE 89.6

Hello  My laptop is struck with Attempting Repairs on the screen, what should I do now..?

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RELEVANCY SCORE 89.6

My touchpad input lags a bit  and scrolling is slow and not consistent. However, if I disable the touchpad with F6 and re-enable it, the touchpad becomes responsive and acts "normal", for a whole minute that is. Then it goes beack t o being slow and unresponsive.

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RELEVANCY SCORE 89.6

Had to perform a factory restore with the factory image from Lenovo USB Creator. The Dolby Atmos Gui to change the sound settings is not listed and no matter what I have tried its not installing. The only way to change the settings profile is to go into Lenovo Vantage. Be it as some may find this as a gimmick, I find the utility useful and would like to get it back. Its obvious the authorized factory image for this laptop does not install the same image with the preinstalled apps that came with it.  Any helpful suggestions would be appreciated.

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RELEVANCY SCORE 88.8

Is it possible to charge the notebook via its Thunderbolt 3 interface? Thank you!

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RELEVANCY SCORE 87.6

I have a Lenovo ideapad 720s 15ikb 81ac. I want to connect to external independent monitor. These 2 monitor should extend my Laptop display. How can i do that? My laptop has 2 USB-C port only 1 with Thunderbolt. I tried connecting 2 usb-c to hdmi adapter only 1 monitor works. Is the Lenevo Lenevo USB-C Dock will solve my problem? 

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RELEVANCY SCORE 86

Hi, Did a fresh install of windows and drivers on my 720s after using it for a few weeks. Everything seems to be working except the OSD on the function keys Read through forums and other resources and they say it's connected to the energy management driver. I did install, and reinstalled that but it's just a driver and no software can be seen on the start up menu or list of apps.  Is there something else I need to install to have the OSD working for function keys? Appreciate anyone who can help. 

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RELEVANCY SCORE 82

I recently purchased a new IdeaPad 720s (15) with a touchscreen, and I was curious if there was a pen that was compatible with this device. it's not why I got the laptop, but I thought it would be nice to be able to draw with this device when I needed to, thanks. 

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RELEVANCY SCORE 80.8

So i have been using my new 720S-15IKB Laptop (ideapad) for a while now. Got it in late Jan 2018. Its  perfect in everyway except the touchpad which is driving me bonker! I believe Its running on native   windows precision driver.  So, every now and then the touchpad slows down as if when someone just reduced the pointer  speed and then after a while it fixes itself. Sounds more like dynamic touchpad DPI in play .Have no idea if certain driver or setting is causing  this inconsistent behaviour.  Please let me know if you fixed this by yourself or know of any registry tweaks that might help. I willing to try anytthing at this point. btw this is my replacement unit. The original unit had the exact same issue as well. So i don't think this is strictly faulty touchpad.

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RELEVANCY SCORE 79.2

I just received the message for BIOS Update -10(64), but when i downloaded it, its seems like this bios is for the 310/510-14/15IKB (with touch).However, my laptop is the ideapad 310-15IKB (without touch). So my question is do i still need to upgrate my bios? Thank you in advance for your support. Kmer33.

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RELEVANCY SCORE 78.4

Hi,It's my first day with Lenovo, but my touch screen is not working.I tried many options:- update BIOS is not working.- online system update is not working, giving "#ADUPFailed" error.- no "Human ..." apperas in the device manger.appreicate your support.thanks in advance

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RELEVANCY SCORE 76.4

I recently bought an Ideapad 720s, it was working smoothly without any glitches but suddenly one day after a Windows 10 update, it started having issues. First, I could not login, it said my profile was not found and then later when I fixed that my fingerprint as a sign in option does not work anymore. I wasn't facing these issues before the update. NEED HELP!!!
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 75.6

does anyone know, what happened to my laptop? and how could i fix it? honestly, this is really annoying because it has happened more than 5 times in a month. Thanks before.

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RELEVANCY SCORE 75.6

So I received my 720s yesterday. i7-8550U, UHD display, 512 SSD. No good. Backlight bleed on the top and bottom left corners (not horrific, but definitely too much for what is sold as the premium display) and the touchpad is clunky. You press in on either side and it clicks, but then goes in further and makes another click sound and tactile response. Has anyone else had similar problems with this model or a similar 720s? I called Lenovo and explained the problems (and they asked me to email them a picture, which I used lightbleedtest.com to display the issue). They told me that they're gonna send me a new machine, and then once I verify that the issue isn't existent on the new one, I'll send the old one back on a prepaid label. At the very least, I'm happy with the customer service and how they run the return process, but I really expected more with the quality control. Curious to see if there's similar issues that are known -- would rather not have to do a full return.

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RELEVANCY SCORE 74.8

I got this laptop in Jan this year, and basically it's been great except for some strange CPU behaviour which I need answers for...Mine has the following configuration: i7-8550u / 16gb RAM / 512gb PCIe SSD / MX150 SituationOut of the box, when under heavy load / doing stress tests the CPU refuses to go beyond 2ghz on all 4 cores. But in regular use clock speeds on all 4 cores do spike to almost 4ghz sometimes. Basically it seemed quite glaring to me that the CPU wasn't performing as well as it is capable of. Turbo boost was acting strangely. My investigationsTried using throttlestop to fiddle with settings and it looked like turbo boost wasn't fully enabled by default. Throttlestop enabled me to let turbo boost run indefinitely without the 2ghz cap. However over time I noticed that my CPU easily rose to temps beyond 80C (in short bursts) even in regular use. This was with the default TDP limit configured to be 18.75W. So in order to test the system's cooling performance, I did a CPU & GPU stress test at the same time using XTU & Furmark and CPU temps went into the high 90s and caused my system to crash. Same thing happened even after I lowered the TDP to 15W. All of this happened despite undervolting the CPU.  For context ambient temps here are usually ~30C, and regular use temps are perfectly fine at ~40-50C (excluding the above). So now fearing that longevity might be affected cause of consistent heat spikes I have reset all s... Read more

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RELEVANCY SCORE 74.4

I want to know that Samsung 850 EVO 250 GB Laptop Internal Solid State Drive (MZ-M5E250BW) is compatible with my laptop?

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RELEVANCY SCORE 73.2

[Moderator note: Topic edited for clarity.]
 
I just got the 4K Lenovo Ideapd 720s about two weeks ago and today has it has been running the fan on high... or at least so high I can hear it quit well and I am not even using it all all (it didn't use to do this at all until today)... I do have external 4K monitor hooked up to it but the laptop is not in use.... so why is fan running so high for past 2 hours now... is this normal? I took screenshot of CPU usage and included it below... I have very bad luck with electronics I just hope this thing isn't defective!? Thanks for any input!! PS: I don't think fan is running at highest... but it's definfiftely running higher than it ever has for such prolonged time especially when the laptop is not even being used!

A:Why is the fan running so high on my new Ideapad 720s when laptop not even in use??

Hello,
If you have anything configured for automatic updating (especially Windows) or have automatic scanning scheduled (anti-virus?) that may be what is happening.

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RELEVANCY SCORE 72.8

I have my laptob for about a year now and not too long ago, my usb ports except for one suddenly stopped working. They give power to the devices, but there is no detection towards the devices. I checked the device manager and there are no yellow exclamation marks. The "allow windows to turn off device" feature is also turned off in device manager. The disable selected sespend registry is on (1) and my power management settings is set that it wont turn off my usb's and as well my drivers are up to date and i have no virusses on my pc (I scanned three times with iobit malware fighter pro). Yet all my usb's exept for one usb does not work. Please help, i have been having this problem for weeks. Thank You

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RELEVANCY SCORE 72

I ordered this laptop a few months ago from Amazon and from the start it had some malfunctions like mouse glitches and speaker glitches while playing sound. I said ok I can live with that. Then progressively it started to get slower, then a few days ago the screen would suddenly turn black, so I would have to force shut down. And restarting has a 30% chance of success, if it doesn't freeze mid start-up. McAfee is newly installed and always scanning for viruses, but I can't do a full scan now without the laptop freezing and quiting. I don't know if it's a problem from windows 10 or the laptop. Maybe both. Can someone please help and advise what to do. Thank you.

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RELEVANCY SCORE 72

Hi, I have a brand new Ideapad 310 touch-15ikb. wifi-speeds are crazy low. ethernet speeds are about 55mbps download/70mbps upload, WIFI SPEEDS 5mpbs download/40mbps upload.upgraded the wifi driver, and updated to the latest windows 10 and everything, could not figure out what is wrong. Run Lenovo diagnostics for wireless, showing everything OK.  I m literally sitting next to the router, but not working. on my other devices such as iphone, and ipad i have up to 45mbps wifi speeds. Thank you very much.

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RELEVANCY SCORE 72

Hello,The problem: I have a problem when I open new tabs in Chrome. The cursor jumps a bit, and becomes a new icon (bad pixel rate), and the cursor will not click on anything before the loading is finished. This is very irretating when browsing in Chrome. Anyone who can help me?

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RELEVANCY SCORE 70.4

back light issue..This is new laptop and i see this from day1.Could i get it replaced? as this is not the standard i expected from lenovo.and i dont feel it as a perfectly finished product.


























20170707_204215.jpg ?3320 KB

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RELEVANCY SCORE 70.4

hello , im just curious about my laptop with i5-7200u cpucan i change the cpu or upgrad it or its impossible ?thanks in advance

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RELEVANCY SCORE 70.4

I PURCHASED A LENOVO 320E LAPTOP AND UNDER A WEEK...1. THE PLASTIC BODY TENDS TO MAKE CRACKING NOISES WHEN A LIITLE BIT OF HEAT IS EMERGED (while playing any games/charging).2. THE LAPTOP LID BEACAME A LIITLE BIT NOISY DURING OPEN/CLOSE.3. MOUSEPAD IS RATTLING/LOOSE BUT FULLY FUNCTIONING.4. THE FRAME AROUND THE SCREEN HAVE GAPS BETWEEN THEM.ARE THESE ISSUES NORMAL.?DOES THESE ISSUES CAN BE FIXED UNDER WARRANTY?HELP!

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RELEVANCY SCORE 69.6

Recently purchased ideapad 510-15IKB Laptop with Intel i7-7500 CPU. Cooling fan is constantly running and very noisy. Updated the BIOS. Anyone else encountered this problem? Please share solution to this issue. Is Lenovo aware of this problem?

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RELEVANCY SCORE 69.6

 Serial Number: PF0KUMFHMachine Type Model: 80SV00FEIHLenovo Ideapad 510-15IKB Lenovo Ideapad 510-15IKB ram upgrade I did a crucial.com system scan and result is attached as screenshots.Also did a speccy test to understand system ram. Attached screenshot 2. Can some good soul help me understand: How many slots I HaveI think I have 8GB now. Is it in one slot? Is one slot still free?What should be best upgradation ram size to maximize performance and feasible?Kindly help.

A:510-15IKB Laptop (ideapad) ram upgrade

second screenshot added.

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RELEVANCY SCORE 69.6

Hello friends,I bought a Lenovo notebook a couple of days ago and installed a Sandisk SSD replacing the original 1 TB Western Digital harddisk. I installed Windows 10 and then from the Lenovo webpage i installed the required drivers etc. And with the first restart the system did not boot and poped out a epairing disc notification. But no matter what i tried disc was not repaired.Anyway i reinstalled windows 10 and after installing the drivers once again the same thing happened. I suspect intel rapid storage drivers are causing this. But have not done any trial and error attempt yet. Any of you faced such an issue ? Thank you 

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RELEVANCY SCORE 68.8

Hello, my laptop is Ideapad 510-15ikb and for some reasone for the past couple of weeks it keeps on going into lock screen although im using it.this is not about my lock screen not screen saver settings. I updated all my drivers but came short of understanding what the issue is.sometimes it goes black > lock screen after 5 minutes of not touching mouse, and sometimes it lasts 10 seconds to go black > lockscreen. Do anyone know about this issue ?Is there a way to fix this ?ty

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RELEVANCY SCORE 68.8

Hi thereI bought a Lenovo laptop (Lenovo ideapad 520-15IKB )And as it?s known there was no operation system to start my journey as it?s the first time for me to use Lenovo productsAnd I was surprised when I installed windows 7 as there was no drivers for my new laptopAnd I searched everywhere on the internet and the result was big failureKindly advise me with the link  to get these drivers ( mouse , keyboard , USB ports etc )Ps I am not aware with windows 10 as I am not a professional in computers and I am a normal userBest regardsRafatCairo - egypt is my location
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 68.4

Hello. I am based in the UK and the hinge of my U410 Touch is broken as per the video athttps://www.youtube.com/watch?v=yEc7MseKdJs I have sent the laptop out for repair back in January.According to parcelForce, the item was delivered to them on the 12th of January.The repair centre in Germany acknowledged reception of the item a couple of days later. I was told by the UK call centre that they need to order a part but since then, no progress or news. It has been more than a month now and I am really concerned as this is the only one Laptop I have. I have asked to escalate the case many times but I have not got this issue resolved. Pleease, is any one from Lenovo able to assist?The call centre cannot help. They keep asking me to wait for news... My Lenovo customer ID is: 1606698771 Thank you very much. Arcadius.

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RELEVANCY SCORE 68

I bought this new laptop 510-15IKB Laptop (ideapad) - Type 80SV I can't find the optical drive in my lap. Optical drive slot is available but there is no eject button on it. 

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RELEVANCY SCORE 68

Hi!A few months ago I bought this laptopLaptop Lenovo IdeaPad 310-15IKB procesor Intel® Core? i7-7500U 2.70 GHz, Kaby Lake?, 15.6", Full HD, 8GB, 1TB, DVD-RW, nVidia GeForce 920MX 2GB, Free DOS, SilverIs it possible to uprade it to 12gb of ram? I don't know why, but the first time I check the offer on that site, it said that it has available slots for more ram :/

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RELEVANCY SCORE 68

Is it normal for the computer to be electrified in these species?

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RELEVANCY SCORE 68

bilgisayar?m?n ?u an itibariyle onar?m durumunu detayl? bir ?ekilde göremiyorum. seri numaras?ndan arama yapt???mda lenovo bdh diye bir site üzerinden onar?m? devam etmektedir diyor. detayl? i?lemlere nereden ula?abilirim. ald???m ilk günden beri problem ya??yorum. HD %100 kullan?m veriyor ve ses geliyor. lenovo ve microsoft uzaktan ba?lant?larla çözemediler sorunumu. ?u anki i?lemleri detayl? takip etmek istiyorum.

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