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Newly deployed GPO printers won't print for a few users. Print job immed. deleted from queue.

Q: Newly deployed GPO printers won't print for a few users. Print job immed. deleted from queue.

Just migrated our office to a new Server 2012R2 Print server. about a dozen printers installed via GPO to Windows 7/64 workstations. Mostly HP's running Universal PS driver (6.1), plus the odd Kip plotter and Xerox Copier. For maybe 4 users
out of 30 some, there is a printing problem. When a print job is sent, it appears in the queue and then is immediately deleted. No other indication that anything is amiss. No events fire, no dimming of the icons or exclamation points,
no error messages.
That's the consistent part. There is also some inconsistent (but still bad) behavior I'm finding on the different PCs. For some, deleting and re-running gpupdate will bring the printers back and printing properly, but only for a short time. Sometimes
only one or two printers will print, sometimes not. Sometimes logging in as a different user will install the printers, sometimes no.
I've been fiddling with this over the past few days and gotten absolutely no where. Now I don't know what to look at next. Any idea would be appreciated!


James A. Helfer | COMPUTER SYSTEMS ADMINISTRATOR WTW ARCHITECTS | PITTSBURGH PA

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RELEVANCY SCORE 200
Preferred Solution: Newly deployed GPO printers won't print for a few users. Print job immed. deleted from queue.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 105.6

Whenever I print to the shared printer on my Windows 7 desktop, the print job will just sit in the print queue. If I stop and then start the print spooler, the job will print. It happens from an XP laptop. Print jobs sent from the local Windows 7 computer print just fine.
How can i solve this one ? :(

This issue with some particular laptop running windows Xp and windows 7 Home

A:Whenever I print to the shared printer he print job will just sit in the print queue

So, the Windows 7 Desktop has the printer physically attached to it and it's shared?
And the XP laptop is sharing the printer through the network? If I understand you correctly?
If so, on the XP Laptop, go to Start/Run and type devmgmt.msc and press enter. Are there any devices with yellow flags? Or Under Universal Serial Bus Controllers is there an Unknown Device? Or any listings for the printer? If so, right click it and Uninstall it. Now go to Start/Run and type appwiz.cpl and press enter. In the Add Remove Programs uninstall any drivers or software for the printer. Now,go to Printers and Faxes, and if the printer icons is there, Right click the shared printer icon and Delete it. And Restart the computer. Now when the computer comes back up, go to the printer manufacturers support/download drivers site and type in the model# for the printer and download the driver for the printer for XP and install it. Now, go to Start/Run and type the computer name of the Windows 7 machine (ex) \\ComputerName and press enter. A window should open up with the shared drives on the 7 computer, with the shared printer. Right click the shared printer and choose Connect. This will add the printer to Printers and Faxes again. Right click this printer/Properties and print a Test Page.

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RELEVANCY SCORE 101.6

Earlier this week, our laptop popped up something suspicious, which sent me here. I was assisted, and as far as I know, the laptop was cleaned out. I ran an MBAM quick-scan, ran ATF or something, and an SAS full-scan, and all came back clean. The original topic is here: http://www.bleepingcomputer.com/forums/t/227843/potential-trojan-or-other-problem/I installed Avira Antivir, COMODO (firewall only), and Spybot S&D to monitor the registry in the future. For further malware intrusions, this is likely good. However, since installing S&D, Vista has been giving error messages (ie, "Microsoft HTML Executable no longer working," or "Microsoft NET Command stopped functioning" type things). However, the actions I initiate appear to work, despite these errors.In addition, and the real bugger today!, is the printer will print out a document, but the print queue will not clear that item from the spool, and the printer is useless unless we restart the machine. (Stopping the spool, clearing that folder, and starting it again without a restart does not work.) I figure two things, maybe someone here (I was recommended to come here from that forum) can help:1. something with the S&D registry monitor program messed with some needed files? (I have uninstalled S&D now and only need to clear out the ProgramData folder it has to rid my machine of it completely. Supposedly, there's a backup in there from when S&D was first run?)2. the malware/adware problem that I came here for... Read more

A:Vista giving error messages, print queue will not clear after print

Is the printer VIA USB?

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RELEVANCY SCORE 101.2

Hello,
I wasn't sure where to post this question so I am posting it here. The issue we are having is printing to a networked copier. If we print one job at a time everything works. But if I send multiple jobs all at once and the queue builds up the copier just hangs and the jobs just stay in the queue. The only way to get it going again is to turn the copier off/on. I've updated the drivers for the copier, changed the patch cable on copier and switch, moved it to a different port on the swtich. None of those things did anything. I am actually thinking there is something going on with the copier. Any help would be great. Thanks!!
 

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RELEVANCY SCORE 101.2

I have an end user that is printing to a networked Xerox printer. When he prints, his print jobs automatically show in the print queue as "paused". This only happens on the Xerox. I had him try doing this with a networked HP in his area and it doesn't happen on that printer.

I have removed and reinstalled his driver and device. It appeared to be working then a few days later, it does the same thing. We've even had Xerox flash the printer and reset their printer software on the machine as well. From what I see, most of his print jobs are mostly from Outlook and/or Word. Any thoughts here?

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RELEVANCY SCORE 100.4

I ran into a very odd issue today that as-is I only have working using a workaround. I have a 32-bit windows 7 machine. The HP 6968 printer is hooked into my wireless router via ethernet cable. I downloaded the drivers and ran the setup on another ethernet connected Vista 32-bit machine and a wireless Win7 64-bit machine. Both print just fine.

On the Windows 7 32-bit machine though, nothing will print. I can successfully SCAN using the printer listed under Devices & Printers so I know the computer is talking to the 6968.

When I do try to print I get a message saying that the job has been sent to the printer. The printer never starts and when I view the print queue nothing shows up. I have tried restarting the spooler service and that does not work either. I also made sure there was nothing listed in the "C:\Windows\system32\spool\PRINTERS" directory which there was not. One odd thing I did notice, is that when I print a file will show in this directory for a second and then disappear.

As a work-around, I set up the 6968 on the Vista machine (which is always on) as a shared printer. I then added this shared network printer from the 32-bit Windows 7 machine that I am having the issue with. On the Vista machine there is the option to "render print jobs on client machine" for the shared printer. When enabled, the Windows 7 machine will still NOT print. It's only after I UN-check this box so that the print jobs from the 32Win7 machine are processed... Read more

A:Hp 6968 won't print yet print queue shows empty

Hi:








  
Quote: Originally Posted by protivakid


I ran into a very odd issue today that as-is I only have working using a workaround. I have a 32-bit windows 7 machine. The HP 6968 printer is hooked into my wireless router via ethernet cable. I downloaded the drivers and ran the setup on another ethernet connected Vista 32-bit machine and a wireless Win7 64-bit machine. Both print just fine.


That's odd. AFAIK, for HP AIOs, one cannot simultaneously use both ethernet and wireless networking.
I think it's "either-or".
I am surprised that you can have both ethernet and wifi enabled on the HP at the same time.
Normally, one would need to disconnect the ethernet to use the wifi, or vice versa.

One *can* use a local (USB) connection + either ethernet or wifi at the same time, though.

I suggest the following for starters:
Disconnect the 32-bit Win7 machine from the HP
Fully uninstall all traces of the HP drivers/software and reboot
Download a fresh copy of the HP drivers/software from the HP drivers/downloads site HEREBe sure to grab the correct drivers/software package for 32-bit Windows 7
There are 2 choices -- the full bloatware package and the "basic drivers"

Reinstall the HP drivers -- make sure you are in a Windows account with Admin privileges when you do; do not connect the computer to the HP until the HP setup wizard prompts you to do so
Perhaps try a USB connection from the computer to t... Read more

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RELEVANCY SCORE 100.4

I ran into a very odd issue today that as-is I only have working using a workaround. I have a 32-bit windows 7 machine. The HP 6968 printer is hooked into my wireless router via ethernet cable. I downloaded the drivers and ran the setup on another ethernet connected Vista 32-bit machine and a wireless Win7 64-bit machine. Both print just fine.

On the Windows 7 32-bit machine though, nothing will print. I can successfully SCAN using the printer listed under Devices & Printers so I know the computer is talking to the 6968.

When I do try to print I get a message saying that the job has been sent to the printer. The printer never starts and when I view the print queue nothing shows up. I have tried restarting the spooler service and that does not work either. I also made sure there was nothing listed in the "C:\Windows\system32\spool\PRINTERS" directory which there was not. One odd thing I did notice, is that when I print a file will show in this directory for a second and then disappear.

As a work-around, I set up the 6968 on the Vista machine (which is always on) as a shared printer. I then added this shared network printer from the 32-bit Windows 7 machine that I am having the issue with. On the Vista machine there is the option to "render print jobs on client machine" for the shared printer. When enabled, the Windows 7 machine will still NOT print. It's only after I UN-check this box so that the print jobs from the 32Win7 machine are processed... Read more

A:Hp 6968 won't print yet print queue shows empty

Hi:








  
Quote: Originally Posted by protivakid


I ran into a very odd issue today that as-is I only have working using a workaround. I have a 32-bit windows 7 machine. The HP 6968 printer is hooked into my wireless router via ethernet cable. I downloaded the drivers and ran the setup on another ethernet connected Vista 32-bit machine and a wireless Win7 64-bit machine. Both print just fine.


That's odd. AFAIK, for HP AIOs, one cannot simultaneously use both ethernet and wireless networking.
I think it's "either-or".
I am surprised that you can have both ethernet and wifi enabled on the HP at the same time.
Normally, one would need to disconnect the ethernet to use the wifi, or vice versa.

One *can* use a local (USB) connection + either ethernet or wifi at the same time, though.

I suggest the following for starters:
Disconnect the 32-bit Win7 machine from the HP
Fully uninstall all traces of the HP drivers/software and reboot
Download a fresh copy of the HP drivers/software from the HP drivers/downloads site HEREBe sure to grab the correct drivers/software package for 32-bit Windows 7
There are 2 choices -- the full bloatware package and the "basic drivers"

Reinstall the HP drivers -- make sure you are in a Windows account with Admin privileges when you do; do not connect the computer to the HP until the HP setup wizard prompts you to do so
Perhaps try a USB connection from the computer to t... Read more

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RELEVANCY SCORE 99.6

Hello, Microsoft?
Any updates or real answers to this issue.
My spooler won't stay running, I can't add printers.

Tell me something I haven't already tried!

Tried right click the one printer that appears and click troubleshoot. It finds nothing.
Tried printer diagnostics, it tells me the spooler isn't running (duh) and starts it and thinks that it has solved the problem, it didn't.

Set spooler to restart on all failures, which it does but that doesn't help.
With spooler running I get RPC Call failure message when I try to add a printer.
With spooler not running/failed I get Endpoint Mapper error (duh).


I don't know about you but It's kind of important that I can print things.
Since we can't roll-back or do a restore (thanks a bunch) and I don't want to have to refresh and re-install the 142 Programs (not store apps) that I have, I need a resolution NOW!


Dell Latitude E6520 was running Win 7, did update to Win 8 last year, then 8.1 a few days ago.



On a Domain. Was working fine until update to 8.1. No errors while installing update.

"Mahesh Kumar A replied
on October 24, 2013
Microsoft Support Engineer
Hi Charles,
This issue would be better suited in the TechNet community.
Please visit the link below and post the query for better assistance:
http://social.technet.microsoft.com/Forums/windows/en-US/home?forum=w8itprohardware



Thanks."

A:Cannot print after update to 8.1 : Printers gone : Print spooler keeps stopping : Cannot add printers

Hi had a major panic in experiencing same issue with printer canon 4500 and was ready to uninstall kaspersky but decided might be worth trying the standard troubleshooter and it worked!!!! Went to settings-control panel- printer troubleshoot and spool
all sorted. Hope this helps, rare occasion troubleshoot worked but maybe windows have added a patch to sort since original issues? 

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RELEVANCY SCORE 98.4

I have desktop PC running VISTA Home Premium 32bit attached to a home network with a local HP 1020 LaserJet printer attached via USB. This computer works fine by itself. On the network is a notebook PC running VISTA Home Premium 64 bit. When the notebook sends a print job to desktop, the job sticks in the print queue of the desktop. None of the menu commands on the desktop have any effect on releasing the print job. Print jobs from the desktop and notebook pileup behind the original print job. The only way I know of to print the stuck jobs is to reboot the desktop PC. As soon as I login, all the stuck print jobs start printing???

Does anyone have a fix???

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RELEVANCY SCORE 98.4

I have a constant problem with my HP Deskjet Printer when i cancel the print job, it hangs up on me no matter how many times i press cancel or refresh, it does nothing!
The HP support gave me this solution and it works, but is there a permanent setting that i can use to stop this?
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01072463&lc=en&cc=us

Thank You,
Gary Teresi
 

A:Print Jobs are Stuck in the Print Queue

Update to the latest drivers, or get a new printer if that doesn't help. In my experience, that's one of those "mystery problems" that can happen for a number of reasons, and I've rarely been able to narrow the problem down in a reasonable amount of time. Sometimes it's cheaper to just deal with it or replace it.
 

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RELEVANCY SCORE 98.4

hi , good afternoon , good day for all , my pc using the network printing , the document is start and printing , but after print finish , in print job still in print queue .

the picture are showing the example problem... the statues is can ignore 

 

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RELEVANCY SCORE 98.4

Dell 948 all in one printer.Files go to printer que but won't print. This started after upgrading the CA virus program. I have tried all their suggestion to fix it but so far no luck.At one point stopping and starting the print spooler allowed file to print,that no longer works. I have upgraded the printer driver and reloaded the printer software. Any suggestion on what to do next? Thanks
 

A:Solved: Print file in queue won't print

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RELEVANCY SCORE 95.2

I'm not sure if I'm posting in the right forum, so my apologies in advance if it's in the wrong place.

I have 2 printers connected 2 a win98 Dell PC and have 2 XP Dell laptops that use the printers. I have had an HP laserjet 5MP and an HP color inkjet 1100 connected to it. The spool time to the 5MP has been normal. When I connected the HP 1100 a year ago, the spool time was very slow and it took a long time to get the print dialogue box to open, but I (ignorantly!) assumed it was the printer and since I don't use it often, just didn't deal with it. I just replaced the 5MP with a HP laserjet 2420 and it is slow, slow, slow to spool, to open a print menu, to open print properties, etc. When I turn print sharing off, it both printers print fine. I'm wondering if the win98 machine just doesn't have the processing speed necessary, but before I buy a print server or get an XP desktop to connect the printers to, thought I'd try to get some insight into the problem.

Thanks for any help!
 

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RELEVANCY SCORE 94.8

Hello,
is it possible to hide a Printjob name in a Print Queue?
For Example: I print a Testpage and insted of the original document name the job is listet in the Print Queue with the name [hidden].
The Print Queue runs on Server 2008 R2 Domain.
Thanks for help :-)
kind regards

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RELEVANCY SCORE 94

hello
At my job our computer users are keep printing black and white print job on color printers because the printer is on their desk and ricoh printer is 8ft away.

I was wondering, if there is a setting or a way to block users to send BW print jobs to color printers. ??

thanks in advance.

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RELEVANCY SCORE 84

I had a PDF Creator on my machine, it worked well until it died. I could not find the same one so I downloaded another one. It works well. But my print queue keeps telling me I have three documents waiting to print, but they are for the PDF Creator that does not exist. I can't delete the print queue because the PDF Creator does not exist.

Thats ridiculous, but how do I escape?

XP Home with SP3.

A:Cannot delete print queue!

I would start by killing the print spooler service at first then restarting it to try and clear the queue Control Panel > Administrative Tools > Services > Right click Print Spooler > Stop Process > Right click and start process again. If that doesn't work then look through your Add/Remove Programs list and make sure PDF Creator is completely uninstalled, if not, remove it completely. If it is still acting up try to remove the PDF Creator printer port. Control Panel > Printers and Faxes > File > Server Properties > delete port for PDF Creator. By doing this you may need to reinstall whatever application your using for PDF's.

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RELEVANCY SCORE 84

I have a HP Deskjet 6127 on a network. A use, cmhill, sent print jobs this morning that all printed fine. The last job she sent, poster, will not clear from the queue so now no one else can print. I've tried purging the queue, restarting the printer, forcing a paper feed, changing the priority - everything I can think of.

Any help?
 

A:Can't purge print queue

Stop and restart Print Spooler in Manage>Services. That should handle it.
 

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RELEVANCY SCORE 84

Situation - New Laptop, Windows 7 Home Premium SP1 connected to HP P1102W via existing wireless network. Printer works fine with other computers on network. New Laptop sees the printer and displays the same printer properties and preferences as displayed
on other networked computers.
No Print jobs reach the queue (Outlook, Word, Quicken, etc.).
Laptop is Dell Inspiron 5574 delivered 11/13/2014 and yes I have installed the latest drivers from HP.
Help.  Where do I go from here???

A:Print jobs not going to queue

Like everything else, the request for Print Test Page did
not go to the queue
You now need to open a second window that shows the printer's queue at the very moment when you click the
Print Test Page butten. Can you see anything flashing past? Attaching a picture (using snippingtool.exe) would help.
You should also carry out these tests:

Turn off the printer.Print a test page (as shown above).Check the folder C:\Windows\System32\spool\PRINTERS. Can you see any files in there?Open the Event Viewer eventvwr.exe and examine the System branch for error messages with the current date stamp.Temporarily connect the printer to your PC with a USB cable, then print some test sheet.

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RELEVANCY SCORE 84

I have a network laser printer attached, i sent 2 documents to the printer, the first one printed fine, the second didn't print but was on the print queue as "printing....".
I gave it 5 minutes then tried to cancel the print to start again - the status changed to "deleting...".
15 minutes later it still hadn't gone and nothing else would print.
I have seen this problem time again in Vista & XP before it, but i can't believe it is still there.  Is there some magic way of clearing the print queue other than restarting my computer?

A:How to clear the print queue

To clear printing queue, please follow the steps below.
1. Click Start, click Run, type "Services.msc" (without the quotation marks) in the open box and click OK.2. Double-click "Printer Spooler" in the Services list.3. Click Stop and click OK.4. Click Start, click Run, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.5. Click Start, click Run, type "Services.msc" (without the quotation marks) in the open box.Arthur Xie - MSFT

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RELEVANCY SCORE 84

I was trying to help someone who could not print. The print queue was present and could not be cleared with the usual cancel operations or by uninstalling and reinstalling the printer software.

Any ideas? Do we need to do a repair install of Windows? Could the spooler service be defective?

TIA for any help.

Steve Samson

A:Print queue won't clear

Hi and Welcome to Windows 7 Forum slsmvs The link below should help

Print Spooler Queue - Clear and Reset

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RELEVANCY SCORE 84

I have HP Laptop dv9000, with Windows Vista and HP Printer, Photosmart C7200 series.  I cannot cancel the print queue and therefor printer will not print in normal or test mode.. I have had the computer for over four years without this problem. Any Ideas?











Solved!
View Solution.

A:Cannot cancel print in queue

Hi, From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder. Restart the computer and you should find the document(s) have been removed. Regards, DP-K

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RELEVANCY SCORE 84

Hey all,
My printer won't print. I checked the queue on my computer and I have this file that says "Deleting" but it will not delete or stop, or even cancel. Now before you guys go suggesting stop the print spooling service, I already did that. several times. I also restarted the computer several times. However every time I go to print this one document, it suddenly pops up with 3 identical documents in the printer even though I only told it to print ONE 2 page document. any suggestions as to what may be the cause would be helpful!

A:print queue cannot clear out

How to cancel printing or to delete a print job that is stuck in the print queue in Windows XP

If a pop-up comes up and asks if Microsoft's Fix It should attempt a repair you might consider letting it run.

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RELEVANCY SCORE 84

I have two PCs on which I have installed Win 7 Home Premium. They are both Dell PCs and I have a Dell MFP1600n networked printer plugged into my router. Everything prints fine, but when it's done printing the job won't flush out of the queue. Since it's in the queue, when I reboot both systems, I get another copy of the document. HOW can I get the queue to empty???

A:Win 7 Print Queue won't empty

Hope I can help



Try this



Go to services. Look for print spooler, make sure it is set to automatic

If that is ok

Turn off printer, disconnect from the computer.

reconnect and turn on


If that does not help reinstall and look for new drivers and do step 2 again.

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RELEVANCY SCORE 84

So while working as the print administrator for a large healthcare company, I had a big wig come to me expressing concern over a "vulnerability" with their network printers. So when he right clicks on a network printer on his computer, he selects "see what's printing" and can see the jobs that are in the print queue for that printer that are waiting to be printed. Now keep in mind, most times you can only see this if there is an issue with the printer not printing, such as if it's jammed or out of ink, or if there are too many secure print jobs eating up the printer memory and backing up the print jobs onto the print server.

We have several users who don't understand that after they send these secure print jobs to the printer, they need to go release them in a timely manner so as not to eat up the memory of the printer.

So his issue is, anyone can select "see what's printing" on these network printers and see the jobs sitting in the queue and can delete any print job from there. I have been looking to see if there is an option to turn that off, but so far I cannot locate anything of this nature. Can you disable the "see what's printing" feature?

A:Print Queue Question

Are you certain anyone can cancel somebody else's print job? Or, does that action require admin-level? I'm asking 'cause I want to learn more about this. And, meanwhile, if I run across a utility that might provide an off-switch to that panel, I'll post it here.

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RELEVANCY SCORE 84

The print queue on a win 2k server is requesting authentication from a win xp pro workstation. the queue is being mapped via a logon script. however it matters not whether you do it manually.
this situation is not persistent. It occurs at random times.
 

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RELEVANCY SCORE 84

Suddenly I am having trouble printing everything in the print queue. I can print a few things, then it will lock up. I believe it is in my management level. I have followed my manufacturers suggestions which takes me to my Windows XP. It tells me there are 3 levels for print access and usage, i.e. print, manage print and manage documents. I am obviously in the lowest level now, with no control. I believe my level was changed when Network software was installed when I installed MS Office 2003 Small Business. In a business network scenario, only a 'Manager' would have full control of the print queue. In my situation, it is still a 'stand alone', single computer and printer. I have searched for these controls and can't find them.
 

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RELEVANCY SCORE 84

i want new print queue feature

thats save the print queue items of last one week,

ie we want to reprint something we goto ex-print queue and print from there

instead of opening the word or any other program and then clicking on the print icon

this way we can reprint the file that we printed from the usb or dvd but didnt save it on our computer

A:save the print queue

Option 2 of this tutorial tell you how to manipulate the print spooler queue - but instead of deleting the entries you could try to copy them. Then you can reset them at a later time.

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RELEVANCY SCORE 84

So while working as the print administrator for a large healthcare company, I had a big wig come to me expressing concern over a "vulnerability" with their network printers. So when he right clicks on a network printer on his computer, he selects "see what's printing" and can see the jobs that are in the print queue for that printer that are waiting to be printed. Now keep in mind, most times you can only see this if there is an issue with the printer not printing, such as if it's jammed or out of ink, or if there are too many secure print jobs eating up the printer memory and backing up the print jobs onto the print server.

We have several users who don't understand that after they send these secure print jobs to the printer, they need to go release them in a timely manner so as not to eat up the memory of the printer.

So his issue is, anyone can select "see what's printing" on these network printers and see the jobs sitting in the queue and can delete any print job from there. I have been looking to see if there is an option to turn that off, but so far I cannot locate anything of this nature. Can you disable the "see what's printing" feature?

A:Print Queue Question

Are you certain anyone can cancel somebody else's print job? Or, does that action require admin-level? I'm asking 'cause I want to learn more about this. And, meanwhile, if I run across a utility that might provide an off-switch to that panel, I'll post it here.

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RELEVANCY SCORE 84

Hello, 
We're running the following system :
Celeron J1900/4GB ram/64GB SSD and Windows 7 Pro 64Bit.
The system has a Static IP (192.168.159.5) and the printer are POS printers (Thermal printers from Sewoo).
Printers are all set to static IP's 192.168.159.51.
What happens is this : At some random moment the print queue halts for a random printer.
When i click 'restart' on the printjob that's stuck it just goes on like nothing happened.
And it happens at least once every evening.
We have no clue what is causing this issue, also this issue only occurs at that location.

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RELEVANCY SCORE 84

I run Windows XP Pro on my desktop and Home on my laptop. I have both of them hooked up via a USB hub to a Samsung B&W laser printer model ML-1210 and an HP color inkjet printer, model deskjet D4100. Both printers work fine from both computers, with one infuriating exception!

Whenever something clogs up the print queue, I can NEVER NEVER NEVER delete the offending document! I click on the little printer icon on the task bar and open up the offending printer and select the document that isn't printing and NOTHING HAPPENS! I get the "deleting" message on the screen, but the document never gets deleted!

Just now, I unplugged the entire HP printer, and still no help! Now, I'm trying to print another document, but of course it won't print, because the ^(&()^*(&&)(&ing document I'm trying to delete won't delete!

Which software is screwing me up? Windows? Or one of the printer drivers? I don't know which software is running whenever I click on the printer icon and select a doc to delete, so I don't know which vendor to be mad at most! Moreover, I have no clue how to fix the problem since I don't know whose software is causing it! But, as you can surely tell, IT PISSES ME OFF!
 

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RELEVANCY SCORE 84

Hia,

I work as technical support for a small charity who have a variety of PCs for use by elderly groups in care homes. There is a recurring problem that has stumped me since I started working here. The problem is that the printers will sometimes stop printing when there is more than 1 item in the print queue but will continue to print normally when the print queue is cleared. Most of the computers have the same EPSON D68 photo printer connected with a USB cable, so I thought it may have been an issue with that printer or the USB connection but another computer with a different printer (I don't have the model at the moment, I think it's HP and connected via USB) is reporting similar problems.

Although it is quite easy to work around this issue by clearing the print queue, this is really too complex for our users to deal with and there is no good reason for why the printer stops working through the queue.

Commonly what is happening is that a users will press the print button in something like IE twice, causing 2 items to spool to the print queue. Most of the time both will print normally but occasionally neither will print and all subsequent jobs sent to the printer will just stack up and to the user it appears that it's broken. The printer will be switched on and will have been printing fine just before and the print queue will state "Printing..." in the status for the top job. To fix all the user has to do is to "clear all documents" fro... Read more

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RELEVANCY SCORE 83.2

I cannot delete a document from the print queue on a networked HP printer. I think I caused the problem by turning off the printer mid-job because the cartridge was dry, but now that doc. is keeping everything from printing. I have stopped the print spooler and gone to C:\WINDOWS\system32\spool\PRINTERS. Someone told me there would be document files then and I could then delete them, but there are no files.
What else can I do.

Many, many thanks in advance.

P. Nielsen
 

A:Solved: Print queue problem

Usually if you delete the document, stop and then restart the print spooler, and then try delete again, it works.

I have also had good luck with clicking delete and then turning the printer off and on while its still trying to delete. That will sometimes kill it immediately.
 

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RELEVANCY SCORE 83.2

Tried all ways I can find on internet to clear the print queue of my vista laptop trying to print to a networked printer.

New install, never printed succesfully but installation was problem free until,
The usual test page will not print and never can be cleared from queue.
Another file in the queue is then blocked to print but any file after the first test page will delete.
Clear queue usual ways first.
Then try:-
Stop spooler, Delete .SHD and .SPL files, restart spooler
Uninstall, reinstall driver, all restart, off/on etc, file pops up again as in process of being deleted but never does.
If try from start/printers/right click/cancel all documents/yes gives 0x000005 Access Denied.

Any other ideas would be greatly appreciated.
Thanks in advance
Mal Vicars.
 

A:Vista print queue 0x000005

http://www.online-tech-tips.com/computer-tips/how-to-forcefully-clear-all-jobs-from-a-print-queue/

works on mine
 

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RELEVANCY SCORE 83.2

I am running Win 7 Pro with 4gb or memory.

In the last few days something has changed and when I try to print a txt or word doc file. It will not print, but sends the file to queue. It has only been a few days since I last used the printer.

The printer is a Samsung ML-1610 that I installed the the Vista drivers for Win 7. It has been working perfectly up until now.



In the Device Manager there are no driver errors showing but at the same time no printers are shown either. I have no idea if printers ever showed.



Here are the printer options which have never been changed since I initally installed the drivers.



One thing that is also weird; I have Win XP Pro installed on a second hard drive which I can boot into. It does exactly the same thing.

Since the last time I used the printer I can only think of two things that may have caused this problem.
I installed Xilisoft Video Editor (seems to work fine) and also installed about 35 fonts. I installed the fonts by copying them and pasteing into Windows Fonts Folder.

If anyone has a clue I would appreciate some help.

A:Print file ends up in Queue

Open the start menu and click devices and printers , see if your printer is there, if it is right click it and there should be an option to trouble shoot . go for it!

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RELEVANCY SCORE 83.2

I have bought a HP Photosmart C4480 all in one printer a couple of months ago. I can scan, copy,print test page, print diagnost page, scan to my PC but it will not print documents, they get stuck in the print queue. I have uninstalled and reinstalled the software 4 or 5 times already with the CD or without to no avail. I went to HP's web site and tried to download "critical update for an unresponsive state" and I got a window saying it was unsuccessfull because it took longer than it should.( I've tried that at least 3 times) I tried changing drivers, Ive tried different wall outlets, cleaned the contacts on the print cartridges and tried most everything suggested online without success. Any suggestions? I have a Dell Dimension C521 running WinXP Home Edition Service PAck 3
Computer: AMD Sempron[tm] Processor 3400+ 1.8GHz 1.43GB of ram with about 71% of free space.
Can anybody help? thanks.
 

A:document stuck in print queue

Click " Print Diagnostic Utility " at http://h10025.www1.hp.com/ewfrf/wc/...:3&lc=en&dlc=en&cc=us&lang=en&product=3418705
 

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RELEVANCY SCORE 83.2

Hi,
Got a new hp 2605dtn on ebay printed great in duplex. Then starts giving me problems. I've contacted Hp downloaded drivers etc but problem remains.I'm trying to print a brochure its 7.6mb in size. In the print queue it starts as 7.6mb then grows and ends up as 70.9/105mb.I'm completely lost. Anyone any ideas
Thanks
Gandydancer
 

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RELEVANCY SCORE 83.2

We have a user who is running windows 2000, and we have a number of printers the one this problem always happens to is an HP Laserjet 5500 colour printer. This has not been set up as the users default printer.

Every now and then, a pile of documents print as if by magic to this printer, if you look at his print queue, there are literally hundres of his documents all with different submitted dates, and we have no idea how they are ending up int he queue and printing.

I would have expected if there was a problem they would print to his default printer, but they always print to this one.

Any help would be much appreciated, as we have no idea what is causing this. He is not sending them manually, they are also often emails.
 

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RELEVANCY SCORE 83.2

I'm perplexed.....I have a print queue holding up any printing on my HP 5600 series printer. I've tried "cancell all print jobs" and even tried to delete the printer ( I can't because there is a queue) I just cant get rid of the queue (Remote Downlevel Document) Any ideas will be appreciated !
 

A:Can't delete/cancel a print queue

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RELEVANCY SCORE 83.2

In any MS Office program things sent to the print queue will print but are not subsequently erased from the print queue (the way it previously worked) so the same things keep getting printed unless I open the printers and faxes window and cancel all documents in the queue. This started when a new printer was added to the wireless network but it happens even when I use printers previously available.
 

A:Print queue won't erase after printing

Printer Properties - Advanced - Uncheck keep printed documents.
 

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RELEVANCY SCORE 83.2

Ok I can not get this print job out of the queue. I moved a printer and told everyone to stop printing while I did and of course no one listened. So now I have one job that I can't delete.

The things I have tried on both the PC that the user was logged into;
1. I went to both the PC that the user was logged into highlighted the print job hit "Delete"
2. Went to services and stopped and restarted the print spooler
3. When to the cmd line and did a net spool stop and restart
4. Unplugged the printer and print server for over 24 hours
5. Reboot all PCs involved a bunch of times
6. Deleted the printer from the PCs
7. Went to the spool folder to clear it out but it was empty

Note I did all the above with variations of rebooting PC, printer, and Print server. The print server is a small netgear with a assigned IP address. This is day three and a big POA. Any suggestions.
 

A:Solved: Help I can't clear a print job from the queue?

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RELEVANCY SCORE 82.4

I am encountering an error when printing to my Epson POS receipt printer in Windows XP. Documents sent to print show up briefly in my print queue, then disappear. The printer is on, connected, and has no error messages or lights. The print queue shows the printer as ready. All other printers are functioning correctly. I have followed the instructions in XP's printer troubleshooter to no avail - documents printed from command prompt and Notepad appear briefly, then disappear.
 

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RELEVANCY SCORE 82.4

Hi!

I'm hoping someone here has some better ideas - I'm pretty tech savvy and this one has me totally defeated.

I have a home business and I use a wide format printer, an HP Deskjet 510c that was working great via a small print server running on a Raspberry Pi until 2 days ago. I was experiencing some lag with a software program that is specific to my business and my husband decided he would be helpful and "fix" it. He has no idea what he did but now I can't print to this printer even when it's directly connected to my PC.

I am not having any issues printing to the other printer, a wireless standard-size laser printer.

Jobs just don't show up in the queue at any paper size other than 8.5 x 11 when the printer only has a 42" roll, not 8.5 x 11 sheets. There seems to be no way to tell it that it contains a roll because when I select the correct paper size from the print dialog box, it simply doesn't put the job in the queue. The printer itself is set up for the roll and knows the roll is there. I can get it to print a test page or a single line of text from notepad, provided I tell it the media size is 8.5 x 11, which it then prints on a 42" x 11" strip of paper without protest.

What we've tried:

1. Uninstalled and reinstalled driver. Printer no longer has drivers on HP's website so apparently husband found one on some 3rd party site (sigh).

2. Updated all relevant software and windows updates

3. Disc... Read more

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RELEVANCY SCORE 82.4

I have two computers one with Windows XP which is networked through a hub to a Windows 98 computer. I have a printer connected directly to the Windows XP computer. The printer works fine off the XP computer. Now the Windows 98 computer can see the printer. It does show up in the printers window from the Start menu and the little symbol underneath does indicate it is networked. However, when I try to print a file from the 98 computer, a little window opens up on the 98 screen idicating that it is printing, but nothing prints. The file remains in the printer queue. Any ideas on how to get the printer to work from the Windows 98 computer?
 

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RELEVANCY SCORE 82.4

You get the jist by the title. I am just trying to help a friend with their computer. I'm sure its a simple fix but this one document just wont delete... it says its being deleted but never really does. This stupid document is blocking up the printer and i need to print some stuff.
 

A:document in print queue wont delete

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RELEVANCY SCORE 82.4

My print queue keeps filling up with an unknown document. The document is added every 2 minutes when anyone is logged on to Windows. I ran 3 different virus scans that showed no infections. Need help, I'm stumped.

A:print queue filling up with unknown document

Try reinstalling the printer.

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RELEVANCY SCORE 82.4

Printer (Lexmark X2600) used to work fine. Now computer is sending print jobs to the print queue but nothing gets printed until I shut down the computer. Then everything in the queue prints out. The machine and printer belong to a puter-phobic friend of mine. The CPU is a fairly cheapo "emachine", several years old, w/Windows 7.
Thanks!

A:Printer won't print queue until I shut down computer

Hello June, and welcome to Seven Forums.

You might see if clearing and resetting the printer queue may help in case it may be corrupted.

Print Spooler Queue - Clear and Reset

Hope this helps,
Shawn

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