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Windows Update Issue - Error 80073712 will not update

Q: Windows Update Issue - Error 80073712 will not update

Hi,

I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer.

Any help is appreciated. Please see attached logs and below code

Thanks

Regards




Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FYVQB
Windows Product Key Hash: BiGPTnEmebjLKyvsFO9OMYyy/gc=
Windows Product ID: 55041-008-1336017-86675
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1336017-86675</PID><PIDType>6</PIDType><SID>S-1-5-21-1475206286-3483307550-2892215167</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5E3 Premium</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090202000000.000000+000</Date></BIOS><HWID>6DBA3E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9EF318E47BB0D86</Val><Hash>8I34aR1JZ5HnlLhxyLFCA01XOuw=</Hash><Pid>89388-707-3680297-65647</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-133601-03-2057-7600.0000-3192009
Installation ID: 000595813893201120408283055034983230894564373914592395
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FYVQB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 27/11/2012 14:40:51
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:4:2012 01:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEAeqiGzGwj7kYKgAiFOkNgwvycoqE8GNZXTFg=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
OSFR A_M_I_ OEMOSFR

RELEVANCY SCORE 200
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A: Windows Update Issue - Error 80073712 will not update

Hello habeeb786 and welcome to the forums

Could you follow the instructions here please:

Windows Update Posting Instructions

Tom

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RELEVANCY SCORE 103.6

Hi,

So a little background. I've been unable to get a successful windows update for probably 2 years. Possibly longer. Numerous times I've sat down and spent a few days trying to resolve it and then given up and moved on, but I'm having other issues currently that I'd like to fix and thought I would try and start with this one in case correcting it may help in the other issues.
This is an aging installation, I believe initially installed in 2009
I no longer have the Windows Ult 64 installation disc, so I do not have the recovery options from disc, nor can I re-install
I plan to build a whole new system in the next year (waiting on the new processor families), so I'm trying to stretch this system out until that occurs

I've run SURT
SFC does not work (I believe this is likely the root of my problems). CSI Unable to Query Store Version 0x00000002
Windows Update error 80073712
https://dl.dropboxusercontent.com/u/91154371/CBS.zip

Also. Malwarebytes is scanning my system as I type this, and I ran "CHKDSK C: /R" earlier tonight.

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RELEVANCY SCORE 98

I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed).

Windows update was working fine until maybe June or May of this year.

I have tried a number of hotfixes, several microsoft fixit (automatic normal and aggressive runs), the sfc /scannow in admin CMD mode, and also uninstalled the last ten or so updates. I have also deleted the contents of the /Downloaded Installation Files/ within C:/Windows but that also did not fix the error.

Have also tried disabling my antivirus but that did not change anything, windows update will not self-update at all.

Nothing seems to work. Please help.

Below see a typical update attempt from the log (repeats almost every other day more or less the same.






Quote:
2012-08-27 13:31:58:097 1088 162c AU ## START ## AU: Search for updates
2012-08-27 13:31:58:097 1088 162c AU #########
2012-08-27 13:31:58:103 1088 162c AU <<## SUBMITTED ## AU: Search for updates [CallId = {DC5A4D0A-1B62-43F8-ABF1-BED8250E87B9}]
2012-08-27 13:31:58:580 1088 13d0 Agent *************
2012-08-27 13:31:58:580 1088 13d0 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-08-27 13:31:58:580 1088 13d0 Agent *********
2012-08-27 13:31:58:580 1088 13d0 Agent * Online = Yes; Ignore download priority = No
2012-08-27 13:31:58:580 1088 13d0 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=... Read more

A:Windows Update Self-update Fail Error 80073712

agreed. I am facing a similar problem as you. Help

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RELEVANCY SCORE 91.2

I'm having no luck installing KB2977629 (Cumulative Security Update IE11). I repeatedly get the error 8007371B.

SURT installs with no errors. SFC /SCANNOW runs with no errors. I am uploading the requested screenshots and ZIP file.

Any help would be appreciated.

Thank you!!!!

PS- well, I WAS uploading. My screencaptures upload great, but my CBS.zip fails with "Server error 500".
My zip file is 9.6mb-- over the 8mb limit. What can I delete from the directory to get under the 8mb limit?


Attachment 333111
Attachment 333112

A:Update Error Code 80073712-Cumulative Security Update IE11, Win 7(64)

I've found a way to get the CBS zip uploaded. I divided it into 4 parts. All of the CBS folder's files are included. Sorry I didn't see this earlier.


Attachment 333122
Attachment 333123
Attachment 333124
Attachment 333121

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RELEVANCY SCORE 90

Hello,

I'm hoping this awesome community might help me fix some Windows Update Errors that have been plaguing me for several months. There are 5 updates which will never install, Error Code is 80073712. I've run the Update Readiness tool and sfc to no avail. My restart button has the little "Updates" icon overlay, though restarting never resolves anything and it always comes back afterwards.

Log files are included, although for now I have not included some .cab files which blew up the zip file out of proportions.

Thanks in advance and here's hoping!

A:Windows Update Error 80073712

I've gone ahead and ran SFCfix as well, logs attached.

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RELEVANCY SCORE 90

Hello, friends !
I've recently had a problem when I tried to update Windows 7 Professional SP1 32bit on my office computer - no name which is licenced by the way. I have it 2 years already but i've never had such a problem till a month ago. When I tried to update it, I've got a note that I have to install an update to Windows update so I can carry on. I agreed & after I clicked -install- it gave me an error code 80073712.
I've tried with sfc /scannow and I've got the CBS log in the attachment and Microsoft Fixit & Windows Update system readiness tool didn't do anything ! Please, help.

A:Windows update error 80073712

CheckSUR shows the following problems...

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_en-us_9852e82be747a35b.manifest
winsxs\manifests\x86_microsoft-windows-w..date-adm.deployment_31bf3856ad364e35_7.6.7600.256_none_cfe0878a82b8f8cb.manifest
... as well as a number of missing payload files.

SFC shows the following problems...

Code:
Line 2249: 2014-10-04 17:05:22, Info CSI 00000248 [SR] Beginning Verify and Repair transaction
Line 2250: 2014-10-04 17:05:22, Info CSI 00000249 [SR] Cannot repair member file [l:24{12}]"lsi_sas2.inf" of lsi_sas2.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
Line 2251: 2014-10-04 17:05:22, Info CSI 0000024a [SR] Cannot repair member file [l:24{12}]"lsi_sas2.sys" of lsi_sas2.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
Line 2252: 2014-10-04 17:05:22, Info CSI 0000024b [SR] Cannot repair member file [l:32{16}]"lsi_scsi.inf_... Read more

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RELEVANCY SCORE 90

For the past few days Windows update has continued to fail.
I feel like Ive tried everything to resolve this and from what I can gather my only option is to reinstall Windows. But then I spotted this
Windows Update Error 80073712
and thought maybe there was hope.....

I removed YAC, ran Avast and Malwarebytes. Removed a few things along the way.
I have run the SURT and sfc scan a number of times.
I found some corrupt files - tcpmon.ini, utc.app.json, telemetry.ASM-WindowsDefault.json
I replaced tcpmon.ini with a clean version from another computer and gather from other forums that the other two can be ignored for now.

And last night I reset Windows Update components (https://support.microsoft.com/en-us/kb/971058) which looked like it had worked but sadly not.

I've gone round a few circles.....any help would be greatly appreciated

I have attached a compressed CBS.log - the CBS folder seems too large to attach

Cheers
Johnson

A:Windows Update error 80073712

Any one got anything on this one? I see quite a few others with the same error number but not sure if it's the same cause.

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RELEVANCY SCORE 90

Hi, my lap top won't check for windows updates - I get unknown error message 80073712. Can anyone help please? Thanks.

A:Windows Update Error 80073712

Hi and welcome to TSF please read through here http://forums.techarena.in/windows-update/758930.htm

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RELEVANCY SCORE 90

Hello,

I am having trouble with Windows Update on my computer. One update refuses to be installed. Error code is 80073712 (ERROR_SXS_COMPONENT_STORE_CORRUPT).

I've downloaded and executed checkSUR tool and the generated log file is attached. Looks like I have a corrupted manifest file. Anyone knows how to fix it?

Thank you,

Jo?o Pedro

A:Windows update error 80073712

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22705_none_607b179c68f2dba6.manifest
I'll post a fix later for you.

Read other 4 answers
RELEVANCY SCORE 90

My Win 7 PC kept re-installing the same updates over and over. When I looked at the update history, it looked like several updates failed, and then a few days later the five new updates (they came after the ones that failed) started reinstalling themselves over and over. I tried several troubleshooting steps found on various message boards (including all steps at the following: Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2) , and now I can't even see my update history any more.

When I go to Windows update, it still gives error 80073712.

Ran SURT - prompted me to install Hotfix KB 947821, which I did.

sfc /scannow -- Windows Resource Protection could not perform the requested operation

Can't get sfc to run in safe mode either.

I tried repair install of W7SP1 from disk, but it gets to the step where it tries to download updates and then fails saying it needs to download updates and cannot.

Can anyone help me?

A:Windows cannot update - Error 80073712

First time I've ever seen that error in a CheckSUR log!...

Code:
Checking Component Store
(f) CSI Missing Root Key 0x00000002 HKLM\Components\CanonicalData\Deployments
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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RELEVANCY SCORE 90

its always doing this.....i have a toshiba laptop with windows vista home premium and....i want to upgrade to vista sp2 but the error: 80073712 keeps coming...and im stuck on sp1, which makes some programs crash...please help
 

A:windows update error 80073712

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RELEVANCY SCORE 90

Hi,
i'm getting error 80073712 in windows update.
ran sfc /scannow with no problem found
ran CheckSUR and the log shows some problems with 18 manifests
can you please help me with this?

thanks

A:Windows Update Error 80073712

Here's the errors from the CheckSUR log...

Code:
Summary:
Seconds executed: 1269
Found 18 errors
CSI Manifest All Zeros Total count: 18

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7.manifest
winsxs\manifests\amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.6.7600.320_es-es_84ed48236adf37d2.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_en-us_3cc2c1c213d77748.manifest
winsxs\manifests\amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.6.7600.320_el-gr_84c742d96aefa2f6.manifest
winsxs\manifests\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_he-il_23653c46ed3f803d.manifest
winsxs\manifests\amd64_microsoft-windows-windowsupdate-adm_31bf3856ad364e35_7.6.7600.320_none_92880415bab4fe68.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_pt-pt_2de8c0a7f24ced42.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_he-il_120d353c5f9188bc.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_es-es_3c8e1ea613fe68ed.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient... Read more

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RELEVANCY SCORE 90

Windows update is getting error 80073712 when trying to search for updates.

I followed the instructions and here is the result of the CBS directory.

A:Windows Update error 80073712

CheckSUR shows these problems...

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43.manifest
winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_bc064e3e65514b79.manifest
I'll post a fix protocol a little later.

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RELEVANCY SCORE 90

Hi, I am running Windows 7 Ultimate x64 and I am getting error 80073712 when running Windows Update.


I've tried SURT and SFC scan without success.
Here is my CBS file: Attachment 361062

Any help is appreciated.
Thanks!

A:Windows 7 Update error 80073712

Here's the important bits from the CheckSUR.log file...

Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sr-..-cs_def48d6b183741e5
(f) CSI Payload File Missing 0x00000000 fileinfo.sys amd64_microsoft-windows-fileinfominifilter_31bf3856ad364e35_6.1.7600.16385_none_32a9eccc4afed9ba
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sk-sk_4058ef209e44cbba
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sl-si_3f6b10d89edede9d
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_ru-ru_a13dea73a92ad990
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_nb-no_12e978dfe001d01b
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_nl-nl_1128c41de12dd9f0
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_lv-lv_ceef922ff982b0ec
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_lt-lt_ce2223ab... Read more

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RELEVANCY SCORE 90

Hello, decided to ask here just in case - https://answers.microsoft.com/en-us/windows/forum/all/windows-update-error-80073712-and-80246007/b1d805b7-e0f9-4b65-a594-3890b48f6aa8
PC refuses to update with error code 80073712, what i tried:
- few restarts here and there(including wuauserv and bits services, not just computer itself);
- stop wuauserv, delete "SoftwareDistribution", start wuauserv - haven't fixed the problem;
- "WindowsUpdate.diagcab" - did fix something, but couldn't tackle the main issue;
- "sfc /scannow" - found nothing;
- "System Update Readiness Tool for Windows 7 (KB947821) [October 2014]" - installation successful, haven't fixed my issue;
- "DISM /Online /Cleanup-Image /ScanHealth" - didn't help, CheckSUR.log got bunch of "unavailable repair files" from
'winsxs\manifests\' and few '.mum' from 'servicing\packages\'.
DISM.log indicates "Manifest parsing failed";
- Windows Update components reset(step
4 included) - didn't help, got few RegSvr32 errors on some files.

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RELEVANCY SCORE 90

Windows 7 Ultimate 64 SP1
I?m getting Windows Update error 80073712
I ran the System Update Readiness Tool?did not fix the problem
I ran the Windows Update Diagnostic?did not fix the problem
I ran the Microsoft MrFixIt?It says it found the problem and fixed it but when I check I still have the problem whether I reboot or not.
I ran sfc /scannow?I get Windows Resource Protection could not perform the requested operation (yes, I ran as administrator)
I ran System Restore going back as far as I could...did not fix the problem
I tried using my Windows 7 install DVD but after checking compatibility it tells me: Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.
I tried to deinstall the Windows 7 Service Pack 1 but because of this windows update error it says I?ve never ran Windows Update so it does not show the Windows 7 Service Pack 1 to deinstall.

What do I do now?

A:Windows Update error 80073712

an interesting error in the CheckSUR report...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

According to the CBS log, you've had this problem for some time...

Code:
2013-06-05 08:11:37, Error CSI [email protected]/6/5:14:11:37.378 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-06-05 08:11:39, Info CBS NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

2013-07-01 15:09:08, Error CBS Failed to get offline CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error CSI [email protected]/8/18:15:30:03.524 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-08-18 09:30:03, Info CBS Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error CBS Failed to initialize store parameters with boot drive: and windows directory: [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:31:29, Info CSI 0000000a No store version format f... Read more

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RELEVANCY SCORE 90

Hello all

I was just about to apply an update (KB2993651) 1.8mb. Dated on the 27th of Aug.

Only to receive this message with the following error code 80073712.

I did try the sfc /scannow

Verifcation 100% complete.
Windows Resource did not find any intergrity violation.

But still I am unable to update

What would my next move be?

Thank you.

A:80073712 Windows Error Update

Hello Swizz,

You have most of this covered but could you post everything thats missing from the instructions here:
Windows Update Posting Instructions

Mainly, running SURT (step 1 in above link)

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RELEVANCY SCORE 90

How to fix this error? i tried some simple way. but still it wont get installed. this is the update including KB4459922 and KB4457918. Oct. and Sept 2018 update. please help me. I'm new with this. thank you.


 

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RELEVANCY SCORE 90

Hi,

When I try to manually run Windows Update I get the following error: Windows Could not search for new updates (Screenshot attached).

I have Update set to run each night, the same three updates run, two install and one fails. (screenshot attached)

I have downloaded and run the SURT for my system.

I have tried to run sfc / scannow but get the following error: Windows Resource Protection could not perform the requested operation.

I have attached the log files.

I've previously tried the Microsoft Fixit Tool (no success) and have tried to Repair Windows from the disk (aborts while trying to download the latest updates)

Any information would be greatly appreciated.

A:Windows Update error 80073712

I don't recall ever seeing this error in the CheckSUR log

(f) CSI Unable to Query Store Version 0x00000002

but it relates to this error in the CBS log
NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
and
Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)

It's highly likely that the only solution is going to be a repair install - and possibly even a clean install.

This problem has been present since at least November - so a System Restore is not a good idea.

Back up your data to external storage, and then attempt a repair install.

Repair Install

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RELEVANCY SCORE 90

Hi!

Working on a client's computer and SP1 update gives error 80073712. After going through diagnostic steps, I have determined that

I am in need a specific .manifest file from the winsxs\manifests folder. This one:
x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64.manifest

I have run CheckSUR and the log says this is the file that it's having trouble with (CSI Zero Length) replacing. So I will place it in the CheckSUR temp folder, re-run CheckSUR and I should be good to go. I just need that specific file!

Can someone see if they have this file and share it with me? Thanks!

A:Windows Update SP1 error 80073712

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)


I will NOT answer request for specific files, on the simple basis that well over 50% are misguided.

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RELEVANCY SCORE 90

I get the following message when I try to run windows Update:

"Install new Windows Update software"

When I hit install now, i get error 80073712

Upon running Windows Update readiness tool checksur.log shows 6 unfixed errors...

I have tried resetting the WU system, to no avail.. (reset_windows_update_full.bat)
SystemRestore is not really an option, this problem is an issue since a while...

sfc /scannow returns

Cannot repair member file [l:24{12}]"sdengin2.dll" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

How can I fix this w/o a reinstall?

Kind regards,

Maurice
---------------------------------
System Info:

Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 10/27/2011 10:55:53 AM

Board: Gigabyte Technology Co., Ltd. Z68X-UD3H-B3
Bus Clock: 100 megahertz
BIOS: Award Software International, Inc. F12 03/20/2012

3.30 gigahertz Intel Core i5-2500K

16368 Megabytes Usable Installed Memory

NVIDIA GeForce 9500 GT [Display adapter]

c: (NTFS on drive 0) 578.22 GB 433.69 GB free


Dual boot with Linux Mint

A:Windows Update error 80073712 - how to fix...

Tried this:

Go to Administrative Tools/Services, and stop the Windows Update service. Then go to the folder c:/Windows/SoftwareDistribution and delete all of the files and folders. Then go back to Services and restart the Windows Update service which will recreate all of those folders again. Then manually run the Update Service and everything should work.

No difference...

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RELEVANCY SCORE 90

I was searching an update when immediately goes to a red X. Readiness tool don't work. Bottom 2 get green. None of the Microsoft forums give a specific solution. SFC scanner won't work, Windows Resource Protection can't perform.

A:Windows 7 Update Error 80073712

G'day wolfsxs997, and to BC.
 
The update you were searching.....was it KB2919355   ??

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RELEVANCY SCORE 90

I get this error when trying to install SP1 update for Win 7 HP x64.

A:Windows Update Error 80073712

The CheckSUR log shows the following summary...

Code:
Summary:
Seconds executed: 640
Found 166 errors
Fixed 160 errors
CSI Manifest Missing Total count: 4
Fixed: CSI Manifest Missing. Total count: 4
CSI Manifest and S256H Do Not Match Total count: 1
CSI Missing Component Key Total count: 6
Fixed: CSI Missing Component Key. Total count: 6
CSI Missing Pinned Component Key Total count: 6
Fixed: CSI Missing Pinned Component Key. Total count: 6
CSI Missing Deployment Key Total count: 2
CSI Missing Identity Total count: 23
Fixed: CSI Missing Identity. Total count: 23
CSI Corrupt Identity Total count: 4
Fixed: CSI Corrupt Identity. Total count: 4
CSI Missing C Mark Total count: 31
Fixed: CSI Missing C Mark. Total count: 31
CSI C Mark Deployment Missing Total count: 2
CSI Located Replacement: Invalid (S256H) Total count: 13
CSI F Mark Value Wrong Total count: 1
Fixed: CSI F Mark Value Wrong. Total count: 1
CSI F Mark Missing Total count: 91
Fixed: CSI F Mark Missing. Total count: 91
CBS Registry Error Total count: 1
Unavailable repair files:
winsxs\manifests\amd64_system.data.oracleclient_b77a5c561934e089_6.1.7600.16385_none_800ff37184f818a9.manifest
There are a large variety of errors there - much more than we normally see. It makes me wonder what could have caused them all.
I suspect that the root cause is a problem with RAM.
You need to test your RAM with MemTest86+ - RAM - Test with Memtest86+ - run at least 3 full passes... Read more

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RELEVANCY SCORE 90

Recently my laptop has had an issue with Windows Update. I'm getting the error code 80073712. I've run the Windows Update Troubleshooter but it cannot fix the issue. I've run the system update readiness tool, and it installs "Hotfix for Windows (KB947821), but it hasn't helped my issue. I've tried sfc /scannow, but I get the message "Windows Resource Protection could not perform the requested operation"

Previously, I had tried to run a couple tools I found somewhere called "Reset_Windows_Update_History" and "Reset_Windows_Update_Full" but they didn't seem to help either. I cannot remember where these came from.

I've attached my CBS logs and screenshots of the error in Windows Update, and the dialog box that comes up after I run the Windows Update Troubleshooter.

Thanks in advance,
Mike

A:Windows Update Error 80073712

Did they come from this site maybe? Otherwise look here: Windows Update - Reset

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RELEVANCY SCORE 90

I know this is a PC forum, but I am at a loss other than calling Microsoft for this update problem that has been ongoing for almost a year now, so I'm hoping you can help. This 2008 R2 SP1 server fails to install any updates anymore. It used to be hit or miss, some would install and others wouldn't, but then it started failing on pretty much all updates, including just trying to update the Windows update components. The error code is 80073712. I want to send you the WindowsUpdate.log file along with the results of the checksur utility when I last ran it in May, but I'm currently getting an error when trying to upload the attachment to this ticket - 500 - Internal server error. Please let me know if there is another way to get the logs to you.

Just so you know, I haven't ran the checksur since May, but there isn't a newer version available, and it came back with the same results as the previous tool always did. Just 2 things that it finds, but never fixes. I thought maybe I could find them in the registry of another machine and copy them over, but that didn't work, the values were the same in the registry of both machines. I have also ran the sfc scan in the past and it doesn't find any problems. Below is the text of the checksur log in case I can't get the attachments to you today:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-05-19 12:50
Checking Windows Servicing Packages
Checking Package Mani... Read more

A:Windows Update Error 80073712

I just noticed the file size limit for a zip is 8MB. My CBS.zip was 13MB. There were 5 cbspersist_.cab files all with dates in August. I will moved a couple out to get my filesize down. Let me know if you need the other cab files and I will upload them separately.

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RELEVANCY SCORE 90

Hi All,

I am new to this forum and facing issues with windows updates. I have windows 7 ultimate 32 bit and the windows update are failing with error 80073712.

As per the steps defined in the forum, below are my details:
1. System Update Readiness Tool (SURT): I ran "Windows6.1-KB947821-v32-x86.msu" . looks like it ran successfully. gave no errors. Attaching the logs for your review.

2. SFC Scan: ran SFC as an admin and its failing with "Windows Resource Protection could not perform the requested operation."

3. Windows Update Error Codes: screenshot attached.

4. Log collection: All logs attached.

Plz let me know if you need additional information. Thanks for looking.

A:Windows Update error 80073712

From your CheckSUR log...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
This probably indicates a major corruption of the COMPONENTS registry hive.
Have you attempted a System Restore back a few days??


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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RELEVANCY SCORE 90

Hi , I have Windows update Error 80073712 ( i try to install KB2790113 and KB2726535 )

I try Microsoft Fix it , I try Windows Update Reset Component ( batch and manually ) .

I search for the Pendingfile.xml (some thread i read) but i dont find it ( I show hidden files )

When i try the SFC /Scannow I got a message they have some files cannot be repair .

Here the CheckSUR log

I cannot paste the log here they are too long so here the pastebin

CBS LOG - Pastebin.com

I dont know how to repair this files or replace , i hope someone will can help me
I scan for virus and spyware and get off all nasty thing found (toolbar )

I Have a Windows 7 Home Premimum 64 bit , SSD for primary HardDrive , I7 2630QM

Thanks in advance and sorry for my english

A:Windows update Error 80073712

Hi - and welcome

That's a lot of problems!
I make it 53 for a first fix - and almost certainly more to come later.

This will take some time - and may not work at the end because of other factors which the CheckSUR tool doesn't cover.

Back in about an hour, if I'm lucky - tomorrow, if not.

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RELEVANCY SCORE 90

Windows updates have been failing for months now. Error code 80073712 is the most common error code and the one I got when I tried updating today. Sometimes there have been other error codes as well but yesterday I tried running every fixit type program I could find reference to in the Microsoft Windows 7 suite and perhaps they have helped a bit. sfs/scannow ran with no errors. I attach a CBS zip file although I created it just before running the dates again so I hope it is ok. I see this error had come up a lot in the past and has been solved with help but couldn't see recent posts on it.

Well it seems the CBS.zip file is not attached because when I try to attach it I get a message saying there is a security token missing and to contact the (forum I assume) administrator. I have done so and await a reply from him.

Any help greatly appreciated.

A:Windows Update error 80073712

Security token missing? That's a new one on me!
Try uploading the files to a fileshare site (OneDrive or DropBox preferably) - then post a link to them in your reply.

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RELEVANCY SCORE 90

1. System Update Readiness Tool (SURT)
Installation Complete I attached the CBS folder
2. SFC Scan
C:\Windows\system32>SFC /scannow
Beginning system scan. This process will take some time.
Windows Resource Protection could not perform the requested operation.

3. Windows Update Error Codes
Error(s) found:
Code 80073712 Windows Update encountered an unknown error.

Tried Microsoft Fix it and Windows Update Readiness tool.
This is my CheckSUR.log any help would be greatly appreciated.

A:Windows Update Error:80073712

Please provide all the information requested in the
Windows Update Posting Instructions

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RELEVANCY SCORE 90

Hello all,

I am new to the forums so just want to say a quick hello and please excuse my lack of prior involvement.

I have been having this 80073712 update error when trying to update windows. Two files in particular are failing to install: KB2446710 and KB2478662 which I assume are playing a part. I have tried to install these from Microsoft's website without any success.

I have attached the CBS file.

I would be extremely grateful if anybody could kindly provide me with some much needed assistance, it would be extremely appreciated.

A:Windows Update Error: 80073712

CheckSUR appears to have crashed - without reporting what crashed it...

This appears to be the root problem...

Code:
2015-02-27 18:11:28, Info CSI 0000000a Component store has dirty flag; cannot create transactions against it at this time.
2015-02-27 18:11:28, Error CSI [email protected]/2/27:18:11:28.557 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(3070): Store corruption detected in function CCSDirect::CreateTransaction expression: 0
RegistryCorruption on resource [40]"\Registry\Machine\COMPONENTS\\StoreDirty"[gle=0x80004005]
2015-02-27 18:11:29, Error CSI 0000000c (F) HRESULT_FROM_WIN32(14098) #234# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80073712]
2015-02-27 18:11:29, Error CSI 0000000d (F) HRESULT_FROM_WIN32(14098) #232# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2015-02-27 18:11:29, Error CSI 0000000e (F) HRESULT_FROM_WIN32(14098) #231# 1768616 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80073712]
2015-02-27 18:11:29, Info CBS Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-27 18:11:29, Info CSI [email protected]/2/27:18:11:29.939 ... Read more

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RELEVANCY SCORE 90

A couple of weeks ago I got error messages from Security Essentials when restarting a PC (Win7/32, SP1). I could not uninstall the program using the Control Panel, so I used the FixIt-utility from Microsoft.
This made things worse.
I am not able to run Windows Update anymore (error code: 80073712 ? Windows could not search for new updates).
There are no system restore dates going back before I started having the problems two weeks ago.
When running sfc /scannow (as admin) I get the following error message:
Windows Resource Protection could not perform the requested operation.
Tried the same function using the Win 7 (SP1) install disk. Get the following error:
There is a system repair pending which requires reboot to complete.
Restarted several times with the same results.
Since SFC was not working I tried to do a repair install. During the compatibility check I got this message:
Windows needs to be restarted so necessary changes to system files can be made before continuing.
I have tried several reboots and also checked for a pending.xml file. Nothing.
Any suggestions/ideas? It is a standard PC I use for Office apps.

A:Update error 80073712, SFC not working, cannot update Win7

Hello asiaviking and welcome to the forums

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

dism /image:C:\ /cleanup-image /revertpendingactions
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.
Can you also post the requested data please?

Windows Update Posting Instructions

Tom

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RELEVANCY SCORE 89.2

Hello,

I honestly don't know how long Windows Update has been like this on my system, I only noticed just the other day when trying to install Visual Studio Community 2015.

The error code for the update is: 80073712



The behavior of Windows Update is the same every time I open it after leaving it alone for a while:

1. I open Windows Update. It tells me there are some updates I should install (10 important, 2 optional).

2. I click Install updates. It takes about 30 seconds, then I see "The updates were successfully installed" with a green check and everything. Cool.

3. I close it then re-open Windows Update. Now says "Check for updates for your computer" with a red X. Not as cool.

4. I click Check for updates. About 10-20 seconds later it says "Windows could not search for new updates" and shows the error code 80073712.

5. I close the window and can repeat from step 1 indefinitely.



- I downloaded and installed the System Update Readiness Tool already.

- Running sfc /scannow in elevated command prompt simply shows Windows Resource Protection could not perform the requested operation. Nothing in the CBS log. Zip file of CBS folder (C:\Windows\logs\CBS) attached below.

CBS.zip

-It may help to know I have Service Pack 1 of Windows 7.



Help would be much appreciated. I would like to install several programs that seem to require a more updated version of Windows. Let me know if you need anything else from... Read more

A:Windows Update Error Code 80073712

Hi Xombifier,
Have you used a clean up utility, or registry cleaner.
Can you also
Check Windows update i would like to to know when you last successfully updated.?
and if you have a restore point prior to that date.
Roy

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RELEVANCY SCORE 89.2

Hello,

Having a single issue with Windows Update. I have never had an issue with Windows 7 updating until this KB, i have even updated other items that show up but this just doesn't stick.

I am trying to update Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2972211)

When I update I receive:

The only optional update i have listed is for my builtin video card and it doesn't work either(no big deal).

When I run the SFC Scan I receive:


I would love to upload my CBS folder but it says it is too large to upload even after zipping.(any tips appreciated).

Thanks in advance,
~Fan

A:Windows Update KB2972211 error 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

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RELEVANCY SCORE 89.2

Hi,

I am not able to check for updates.

When I attempted to run SFC, I got a message "Windows Resource Protection could not perform
the requested operation".

Please help!

Attachment 364331

A:Windows update error code 80073712

This is likely te source of your problem...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
... from the CheckSUR.log file.

Your CBS data is very old- the latest date in the log file is 18 May!!


Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

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RELEVANCY SCORE 89.2

Hi guys,

I am a new comer here. I am Indonesian so I hope you guys could understand my english.

So I am trying to update my windows but it keeps failing and reporting me with error code 80073712

I try to run the sfc /scannow but it doesn't work. It says:

"Windows Resource Protection could not perform the requested operation."

I try to run the Windows Update Readiness Tool Windows6.1 KB976932, it does not work.

The txt files at %windir%\logs\cbs\checkSUR.log reporting this:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-05-27 18:33

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Root Key 0x00000002 HKLM\Components\CanonicalData\Deployments

Summary:
Seconds executed: 44
Found 1 errors
CSI Missing Root Key Total count: 1

What does that mean? How to fix this thing?

Finally, I keep on searching for the fixes but some sites telling me to just do a repair install of my windows 7.

I try to do it, but somehow it doesn't want to continuing the process

"Setup can't continue. Restart computer and restart setup. When prompt try selecting getting latest installation updates"

FYI, i got my Windows 7 free copy from my campus, it called Dreamsparks or something likethat.

I hope any ... Read more

A:Windows Update Fail Error 80073712

The CheckSUR error is a fairly major one! Unless we get lucky, the chances are that you'll have to do a repair install to fix this.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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RELEVANCY SCORE 89.2

When I run Windows update I get the error 80073712. I also am getting errors when running the SFC scan. Says that it found errors but could not repair them. Attaching CBS log for review. I have tried to repair and do what I can but it is time to ask for help. Any help is greatly appreciated and thank you in advance!

A:Windows update failing error 80073712

I have run the System Update Readiness Tool (SURT) and still getting same result.

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RELEVANCY SCORE 89.2

Hey Everyone, new member here!

I've been reading this forum for years, but never had the need to ask a question myself until now... I'm hoping anyone can help me figure out what the heck is

wrong with my computer... I simply CANNOT use Microsoft Update! This has been the case for about a year I think, and I have never found a solution to it

and I have tried everything I read online and nothing will fix it....

Details:
- Windows 7 Home Premium 64bit
- Sony Vaio VPCF127FX (3 years old)
- Bitdefender Total Security 2013
- Disabled windows firewall/anti-virus/defender
Problems:
- When trying to 'check for updates', I always get this error:
And error occured while checking for new updates for your computer. Error(s) Found: Code 80073712
- Cannot Install Internet Explorer 9!!
Things I've tried:
- My computer cannot run/execute SFC utility in prompt. It always gives this error:
Windows Resource Protection could not perform the requested operation.
- I've tried Microsoft Fix it and it finds no problems
- I've tried the latest 'System Update and Readiness Tool'
- I'm confident it has nothing to do with bitdefender. Even so, I've disabled it and removed it to see if it was an issue and this problem is the same.

- Checking Windows Event Logs Gives This information:
Version=1
EventType=WindowsUpdateFailure
EventTime=130086362343763871
Consent=1
UploadTime=130086362344075871
ReportIdentifier=b749991f-94ce-11e2-8a62-544249158cdf
Response.BucketId=720737087
Response.BucketTable=5
R... Read more

A:Windows Update Error - 80073712 (For Over A Year!)

have you tried running SFC from safe mode. I never run it in normal mode.

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RELEVANCY SCORE 89.2

Hi,
I have the error code 80073712 when trying to apply only updates KB3020369 and KB3020370.
I tried first the sfc /scannow command as admin but I forgot what it did so I retried running it afterwards and it told me to restart the laptop to fix something so that's what I did but the error remained there.
Then I retried running the command again and it found nothing.

So I searched the forums and microsoft websites and I downloaded the System Update Readiness Tool and it prompted me to install the Hotfix for Windows (KB947821) but it hanged at "Installing Hotfix for Windows (KB947821) (update 1 of 1)... " so I waited for half an hour then closed it. I retried doing it again, and it installed successfully, I restarted my laptop but the windows error was still there. I retried running the tool and it showed me the same thing that it want to apply the KB947821 hotfix so it did but then the windows update error was still unresolved.

I didn't attach the CBS log files because they're huge and one of them is really huge and it gets bigger with time and it gives me an error while copying it but I attached a screenshot of the folder.
Any help would be appreciated.
Thanks.

A:Windows Update Error Code 80073712

Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data

If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)

Pleasealso post the C:\Windows\windowsudpate.log file

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RELEVANCY SCORE 89.2

Hi,

I noticed the other day that my Windows 7 Professional PC had not had any Windows Updates since the end of August, so became curious as to why. On checking Windows Update, it came up with the error code above, and would not install any updates.

I checked the installed updates and there was one relating to Windows Defender KB915597, but I have since been able to download a more recent one from Defender itself after I disabled AVG.

I have perused the web at length to try to resolve this but still no luck, I have tried:-

1. Re-setting the Windows Update components
2. Running Windows6.1-KB947821-v33-x64.msu
3. sfc /scannow
4. chkdsk /f /r
5. Updating Windows from my MESH CD but it kept saying it could not install a newer Windows version
6. I then followed some steps running DSIM.exe from the CMD window

I have done as requested in your posting instructions and enclose my CBS.zip file. I also added my Belarc Advisor html file, and a Word document with screenshots in, in case they helps. I have had to remove the CbsPersist_xxx.cab files to get the zip file below 8Mb in size, but please let me know if you want me to send them separately.

I must advise that I have run some Registry Cleaners on this PC, and whilst investigating this issue, it seems the general consensus is not to use these. So I won't be anymore!

Look forward to hearing from someone, and thank you in advance for your help.

Cheers

Tim

A:Persistent Windows Update error - 80073712

try the following link and see if it helps ya out any:

Windows Update fails with error code 80073712 - Microsoft Community

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RELEVANCY SCORE 89.2

Hello,

I am working on a friends laptop and I am running into a wall. I am hoping someone here could possibly help me. To begin this is an HP Pavilion dv6 laptop running Windows 7 Home Premium 64Bit. The issue I am having is that I cannot run Windows Update no matter what I try. Initially I was receiving error 80004005 when running Install Update, but after SURT the error changed to 80073712. Both errors directed me to the same solutions and nothing seems to work.

I had been looking for answers and found these forums which directed me to Windows Update Posting Instructions. I went through all the steps and am still experiencing the same error 80073712 when attempting Windows Update.

Log and Screen Shot

Thank you to anyone willing to help because I am just flat out lost. =)

Don

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RELEVANCY SCORE 89.2

Hi,

I've had this update issue going on for few weeks: Code 80073712.
Log files are attached.
Thank you.

Kind regards,

A:Windows update error code 80073712

Here's the errors from the CheckSUR...

Code:
Unavailable repair files:
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35... Read more

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RELEVANCY SCORE 89.2

When I try to seek for updates in Windows Update, I get the error code 80073712. I have tried many solutions, like the System Update Readiness Tool from the microsoft website, but nothing helped.

A:Windows Update error code 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

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RELEVANCY SCORE 89.2

Hi Guys,

I've recently been having this update error code which i cant find out how to fix.
i have already run the sfc /scannow that has said nothing that has been disturbed, and also installed system update readiness tool for x64 "Windows6.1-KB947821-v34-x64.msu" was the file not sure if there are other versions, but after doing those it hasnt helped so i thought someone would know how to fix this.

i have attached my logs if they are required.

thanks in advance

A:Windows Update error Code 80073712

You have these problems showing in the CheckSUR scan...

Code:
Summary:
Seconds executed: 340
Found 127 errors
CSI Manifest Failed Catalog Check Total count: 1
CSI Payload File Missing Total count: 116
CBS MUM Corrupt Total count: 10

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_11.2.9600.17914_none_1630a909a76a65d6.manifest
servicing\packages\Package_104_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_105_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_106_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_107_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_108_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_51_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_52_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_54_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_79_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3072630_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_104_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_105_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_106_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_107_for_KB3067505~31bf3... Read more

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RELEVANCY SCORE 89.2

Hey So I've tried my hand in everything i can from windows update fix, windows.net fix, and so on. I was close to my solution from this:

Corrupt Windows Update KB3074543
But Noel's one drive file "neeaa.zip" does not exist

I've tried sfcscannow and still to no avail.

So the main problem is I cannot update KB3074543 and when i shutdown the computer it constantly tries to update something before completely shutting down. Please help.

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RELEVANCY SCORE 89.2

Originaly I had the same 3 updates continually installing everytime I logged on. They were sucessful in update history but kept comming back. I ran the system rediness tool, but it didn't help. I ran the microsoft fix it soultions for windows update normal then aggressive. Now I get this error while checking for updates. I tried to run sfc /scannow and then sfc /verifyonly but get the following error: windows resource protection could not perform the required operation. I also tried to install the latest service pack got the following error: error_sxs_componet_store_corrupt(0x80073712).
When I look at programs->installed updates nothing listed, also when I look at programs->turn on/off windows features nothing listed.
Thanks for the response.

A:Windows update not working error 80073712

Service pack update problems are difficult to solve. Do you have your win 7 DVD?Your system readiness tool log should be hereC:\Windows\Logs\CBS\CheckSUR.log Post the contents of the log

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RELEVANCY SCORE 89.2

Hello to all. This is my first thread here in SevenForums. I have three updates that aren't installing. All of them report to as error code 80073712

PS don't suggest anything like repair install or a reinstall of Windows. This PC doesn't belong to me.

System Restore is turned off and no restore points are available for storage reasons.

Thanks to all who will help!

Attached: CBS.log and the photo of the three updates.

A:Windows Update Error Code 80073712

We need full data...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Read other 9 answers