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Cannot get Thinkpad T460P Fingerprint Sensor to Work

Q: Cannot get Thinkpad T460P Fingerprint Sensor to Work

Hello all, I hope you are doing well I purchased my T460P slightly over a year ago. When it arrived, the fingerprint sensor worked perfectly fine. Then I did a reset of Windows 10 and found that the sensor would not work. I got a error Code 10 in device manager. Some research unearthed the fact that this was a known issue when resetting Windows 10 and the only solution was a clean install. Today, after finding the time to backup all my files, I finally did do my clean install of Windows 10. However, I run into the same issue. After installing all drivers and getting everything to work fine, the fingerprint sensor still shows a yellow exclamation mark in device manager and the error: "This device cannot start. (Code 10)" I made sure to format my hard drive when installing and did a complete clean install with no leftover data from my previous install. I downloaded the latest driver from the support page and have also updated BIOS to the latest version (as of November 1 2017). I'm not quite sure what to do next. I know there is no hardware issue as the sensor was working fine and it was the initial reset that caused it to stop working. The laptop has been taken care of well and has had no falls or knocks. I would appreciate any input and thank you for your time in advance


























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RELEVANCY SCORE 200
Preferred Solution: Cannot get Thinkpad T460P Fingerprint Sensor to Work

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 87.6

Hello Dear Lenovo community.  I need some advice on an issue i have. One of our employees who left has left a T460p for reuse. When i attempted to reimage the machine i was greeted with a request to scan my finger. I am not able to go in to the bios as there is no password. When prompted to enter the bios i enter the supposed password, get a OK sign and enter however i cannot change anything.  This employee left the country and is now living somewhere in the Philipines....   So the question is, how the heck do i wipe this ? Or should i just throw it in the recycling ?Thanks  Cheers!

A:Thinkpad T460p fingerprint lock - help

Good day and welcome to the community.If you're unable to change anything in the BIOS, then there is a supervisor/admin password set. The only way to remove it is to know it. There are no workarounds, backdoors, or master passwords. If the password is not available the only option is to contact Service to discuss a system board replacement.Regards.

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RELEVANCY SCORE 86.8

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 84.8

When I run my finger across the fingerprint sensor, the light is disabled as my finger gets close to the sensor.  Its almost as though it is detecting the change in the light.  I don't know if this is normal, but the end result is that upon swiping a finger, it does not read it and thus cannot be used.  Periodically, the light will stay on and Windows Hello will have no reaction.  Other times, ocassionally, when the finger is rolled to one side, then it flash orange and say it cannot read it. I get the impression that a USB reset is occuring.  Is there any tool to check the fingerprint sensor?  Or does anyone have any ideas?

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RELEVANCY SCORE 84.8

The fingerprint sensor seems to have disappeared off my Thinkpad P51. I've tried to update drivers but when going into the device manager, there is not even a section for biometric devices where the fingerprint sensor would normally be. I checked under all other subcategories and none had anything that looked like a fingerprint sensor. Going into windows settings, under fingerprint sensor the message "We couldn't find a fingerprint scanner compatible with windows hello fingerprint" appears. I then checked BIOS and under fingerprint security settings, BIOS also does not see any fingerprint hardware installed on the device. Any suggestions? There has been no physical damage to the computer and no other indication as to why the hardware would stop working. Since it last worked, the light above the fingerprint scanner has not come on once either. 

A:Fingerprint Sensor Stopped Working (Thinkpad P51)

In the BIOS, under security/I-O Port Access, see if the fingerprint sensor is disabled

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RELEVANCY SCORE 83.6

I've been having trouble with the fingerprint sensor on my Lenovo ThinkPad X1 Yoga laptop (type 20FR) for the last week. It is now completely unresponsive after working just fine for months. In device manager it says "This device cannot start (Code 10)." I've tried disabling/enabling the device form device manager, uninstalling/re-installing the drivers, and wiping stored fingerprints from the BIOS settings. After wiping the fingerprints from BIOS settings and re-programming the fingerprint sensor from the Windows Hello settings menu, it worked for a day, but then the issue with the finger print sensor crashing returned. What do I do?

























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RELEVANCY SCORE 83.6

Hello, When I shutdown my X220, the fingerprint LED is still on ! And I think the fingerprint is still turned on.How can I disable it ? I can't install the Fingerprint Software on Windows 10 ("Windows Biometry Framework must be enabled", when I enable it, this message come back). Thanks a lot...

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RELEVANCY SCORE 82.8

Yesterday out of nowhere my fingerprint sensor just stopped working, doesn't turn on, doesn't show up in device manager, I have disconnected it reconnected it nothing... Lenovo Vantage no drivers... I need to know what is going on. Someone, please help.

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RELEVANCY SCORE 82

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

A:Fingerprint Sensor does not work

#HPExpertDayThese should help:http://support.hp.com/us-en/document/c03718240andhttp://support.hp.com/us-en/document/c03653209Workd for Win 10 too.

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RELEVANCY SCORE 82

Hello everyone. The driver for fingerprint sensor is missing from device manager, lenovo update manager and windows update says everything is up to date. I've tried the validity fingerprint common driver from lenovo website.I've updated the BIOS.I've updated the chipset.I've tried lenovo diagnostics. and the driver is not discoverable. please help. 

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RELEVANCY SCORE 81.2

My fingerprint sensor does not work any longer after update to Win10-64 Version 1607. I am using the latest Win10 build, the latest BIOS Version 1.15 and the latest version of the fingerprint sensor driver (Synaptics Metallica Touch Fingerprint Driver) Version 5.1.311.26 from 14.7.2016. Uninstalling the driver completely and re-installing it helped for one reboot to re-activate it, but this is no stable state, the fingerprint sensor is unavailable after the next reboot. Surprisingly the fingerprint sensor is still offered as a logon option, although iinactive. Soon thereafter there is a message during the final stage of the reboot ('there has been a problem...') and it's completely gone and completely gone. Obviously Win10-64 Version 1607 and the fingerprint driver does not like each other. Any solutions available?

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RELEVANCY SCORE 79.6

When I try to logon; Windows looks like the fingerprint Windows Hello works but it doesn't.  It ask for my pin which doesn't work either.  Only my password works.  I used to be able to use my finger for everything.  Now I can't.  It recognizes my finger but just won't logon.  If I try a different finger it says wrong finger.

Dell XPS 9560
Windows 10 Pro
All updates applied.

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RELEVANCY SCORE 78.8

The fingerprint sensor on my X1 carbon is essentially unusable... Each time the laptop wakes from sleep the sensor does not start up (the green light does not turn on and does not react to any fingerprint). I wonder if the others have the same problem.

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RELEVANCY SCORE 78.8

Although I found different threads for this or a similar issue all offered sultutions do not work for my laptop. After waking up from sleep mode (maybe forth or fifth time) the fingerprint sensor is not activated for Windows login any more (Windows Pro 10, 64-bit). Only a reboot will activate the fingerprint sensor again. I have tried everything together with the Lenovo support:re-installing different driversBIOSPower settings for the FP sensorseveral new installations of Windowsnew SSDnew sensornew motherboardnew laptopwith and without different antvirus softwareI do not have weired software installed or any unusal programs. My collegue has the same laptop except for the i5 instead of my i7 core and he has no problems. He also uses the same set of programs. Does anybody have suggestions how to solve this problem?

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RELEVANCY SCORE 78.8

Although I found different threads for this or a similar issue all offered sultutions do not work for my laptop. After waking up from sleep mode (maybe forth or fifth time) the fingerprint sensor is not activated for Windows login any more (Windows Pro 10, 64-bit). Only a reboot will activate the fingerprint sensor again. I have tried everything together with the Lenovo support:re-installing different driversBIOSPower settings for the FP sensorseveral new installations of Windowsnew SSDnew sensornew motherboardnew laptopwith and without different antvirus softwareI do not have weired software installed or any unusal programs. My collegue has the same laptop except for the i5 instead of my i7 core and he has no problems. He also uses the same set of programs. Does anybody have suggestions how to solve this problem?

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RELEVANCY SCORE 73.6

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 73.2

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working. Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device." OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017) Also windows fingerprint sign-in option is greyed out. Any hints, what can I check?













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A:Fingerprint manager pro no longer recognizing fingerprint sensor (T440s)

Try this:
1.  reboot and then press F1 at "Lenovo" logo to enter BIOS setup
2.  Change to "Security" menu
3.  change to "Fingerprint" item
4.  Choose the option for "Reset Fingerprint Data" - what happens?
5.  Press F10 to save and exit
6.  Try to enroll fingers again - what happens?
 

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RELEVANCY SCORE 72.4

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 70.4

Hello, Since a few days ago, my T460p is switching off the Display randomly (and going into standby), which is really annoying. This does not just happen when booted into Windows, but can sometimes also be seen during boot. I think the issue is caused by a (semi-)broken lid switch as the phenomenom can be perfectly reproduced by holding a magnet just right above the area between the headphone jack and the fan outlets on the left side of the keyboard. I already tested the left side of the display frame with a needle and there is a magnet just above the rubber spacer. This means the magnet would be at the described place bewteen headphone jack and fan outlet when the lid is closed. Since I don't have warranty anymore I would like to replace the sensor/switch on my own. However, I am unable to find a replacement part. So, I was wondering if the sensor may be placed on the audio card (https://download.lenovo.com/Images/Parts/01AV906/01AV906_details.jpg - maybe the component labeled U0101?). Is anyone here able to confirm this? I would like to know that before disassembling my notebook Thanks!

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RELEVANCY SCORE 68.8
RELEVANCY SCORE 67.6

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 67.6

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 65.2

Hello all - my system updated last night, it took over 30 minutes to do, and this morning when logging into my system I find the fingerprint app is not working at all. I dl'd the app and program and after loading, there was an error message: rnpipe: svr(00000001fusserver) not found I tried dl'ing more software for this to no avail.... Anyone else encouter this issue? There must be other issues of which I have yet to encouter with this update... TIA for your assistance and input. bo1953





T61, 6465, Vista

A:T460p Fingerprint App Not Working After W10 64b Update....

Hi, Not sure if this will fix your problem but did you update your fingerprint software?  After I upgraded to Windows 10 FCU my windows hello camera quit working too until i got my SGX issue fixed. https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-...   





TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 65.2

Dear Lenovo forum, Is this working as intended? I have my computer set to sleep automatically when I close the lid. For example, I go to bed, close the lid, I wake up open the lid and it prompts me to use the fingerprint scanner or to type in the password manually. So I roll / put my finger that is recognized by  the scanner to try and log in, and 9/10 times it does not work. Instead I have to type in my password. But this defeats the whole purpose of me getting the T460p with the fingerprint scanner. The only way it works is if I start it up from sleep, type in my password, then close the lid again, slide/ roll my finger then it works and recognizes my fingerprint. How do I fix this ?? Thanks, P

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RELEVANCY SCORE 64.8

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav
and I have a Lifebook P7230.
Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??
Anyone wishing to help would be most welcome
 

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RELEVANCY SCORE 64.8

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again.  I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

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RELEVANCY SCORE 64.8

I am new to a ThinkPad with fingerprint reader, but not to ThinkPads. Running Windows 7 64-bit. In Windows I installed the Lenovo Touch Fingerprint Software. I enrolled my fingerprints. Windows: It works well with Windows. Instead of logging in to Windows with password I can use the fingerprint. Next to deleting fingerprint data, only option I have in Settings is "Enable pre-boot authentication". Seems when I have this enabled, that windows will automatically log-in (not asking for password or fingerprint) if I used fingerprint to boot-up the computer during boot-time (enabled via BIOS). Boot/BIOS: I am a bit unsure how exactly this is configured via the BIOS. Only when I enable "boot password required" I will be asked to scan my fingerprint (or type the password). I assume it's meant this way. If boot password is disabled, I am not asked for the fingerprint at all. With boot password enabled, and that's strange to me, it would first ask me to scan the fingerprint and when I did so successfully, it will still require the password as well. I first scan my fingerprint, it gets a green checkmark (= success), then it shows the password icon, and next to it a hand which is crossed out, then a moment later I need to enter the password. Is it meant this way? Or should it be password OR fingerprint? Summary of settings (by choice): In Lenovo Touch Fingerprint Software i disabled "pre-boot authetication". This way I still need to ... Read more

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RELEVANCY SCORE 64

I had a lenevo x240 model withoit fingerprint. I bought a new x250 palmrest with fingerprint sensor and installed. I have all the trackpad, keyboard working. I cannot get the fingerprint sensor working. I have investigated different threads like   http://diy.mironto.sk/thinkpad-x240-replacing-touchpad-and-keyboard/ .  I have installed drivers for the fingerprint sensor but i cann't get the fingerprint sensor working.  Any advice  Thanks 

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RELEVANCY SCORE 64

Hi!Here is my first post. it's related to fingerprint sensor. Machine is a T570 "out-of-box" with Win 10 PRO. I ran MS Windows updates then Lenovo updates through Lenovo companion program.I notice after applying proposed fingerprint driver (Synaptics Metallica MOC touch FP driver - V5.2.3515.26)  sensor doesn't work anymore ... To log in I'm forced to use the PIN code or password way. Sensor no longer recognizes my finger. In fact it is the sensor itself that is no longer functional (no light). Obviously before I tried to configure the sensor again but without success ... Using the previous driver through drivers manager, everything works again (5.2.3512)Has anyone had the same problem? Thanks in advanceRegards

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RELEVANCY SCORE 64

Hi all! I just got my 6st gen Carbon X1 - beautiful device, I'm loving it. BUT! Out of the box the fingerprint reader didn't work properly. Kept disconecting. So I updated WIN 10 and installed all the drivers plus the BIOS. Now, under the Device Manager, it just says "This device cannot start (Code 10)". I tried reinstalling the drivers, manually and through Vantage - no go. I keep reading that this turns up as a problem sometimes, but most people solved it through driver reinstalls. Doesn't work here. So, before I return it - any ideas? Thanks.

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RELEVANCY SCORE 64

I have a 3 month old L460; the fingerprint sensor has been sketchy from day one - I often had to select ?alternate log in?, and then return to the fingerprint log in to get it to work.  But tonight it refuses to read the sensor at all.  And since I never actually set up a log in password, I can?t get into the machine to check drivers, etc.  Any suggestions??

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RELEVANCY SCORE 64

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.  PLEASE HELP!!!!HP Envy user

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RELEVANCY SCORE 64

The sign in options settings are not showing an option for fingerprint set up or even the Windows Hello setup option. I have installed the validity fingerprint sensor driver but even then the problem is same.

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RELEVANCY SCORE 64

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner  and do needful .
Divesh Gupta
[edited]
 

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 64

I recently refreshed my pc which led to unistalling of my fingerprint sensor of my laptop.!!! Now I am not able to find the driver for my fingerprint sensor. Any help will be highly appreciated.!!!On the uninstalled apps the information about the driver is as follows:Validity WBF DDF-Validity Sensors, Inc.-4.5.228.0

A:Fingerprint sensor for my laptop.

@R_Chauhan? System Website Driver Support Pages:HP ENVY Notebook - 15-k112tx Find the Validity Sensor Driver in CategoryDriver - Keyboard, Mouse, and Input Devices > Validity Fingerprint Sensor Drive sp72143.exe (26.0 MB) Full Information and Download:Validity Fingerprint Sensor Driver  When you see a Post that helps, inspires, provides fresh insight,or teaches you something new, click the Thumbs Up on that Post.Fixed / Answered? Click that post Accept as Solution to help others find Answers. 

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RELEVANCY SCORE 64

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks
 

A:Omnipass Fingerprint Sensor

Also, Windows defender wont open.
I tried updating my symantec antivirus and this message came up saying something is corrupted??? :
The following Symantec products and components are installed on your computer.
> Avenge MicroDefs25 SavCorp10
> LiveUpdate
> Symantec AntiVirus Corporate Client

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (2 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 4), product up-to-date.
Downloading catalog file (4 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been aborted:
> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).
Reason:
LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

LiveUpdate session is complete.
 

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RELEVANCY SCORE 64

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.     The driver is also updated.  

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RELEVANCY SCORE 64

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R 











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A:Fingerprint sensor is not detected

Hi Cimenta,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.
 
Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.
 
Hope this helps! Do post back if issue persists.
 
Best regards,
Mithun.




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 64

Has anyone been able to figure out how to get the fingerprint working after windows 10 upgrade on the Elitebook 8740w?

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RELEVANCY SCORE 64

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working

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RELEVANCY SCORE 64

I have a ThinkPad T460s and recently the fingerprint sensor stopped working. It would not light up at the log in screen. I removed the saved fingerprint and tried to re-add it but after it I put in my pin, it does not prompt me to input my fingerprint. It the cursor just spins. At that point I reinstalled the drivers and ran the latest windows updates. Still the same issue in addition to another. Now I also have the option to remove a fingerprint, when I click remove, it does nothing. I have updated every system driver as well as BIOS. I have removed fingerprint data from the BIOS. I have tried enabeling and disabling Windows hello from Group Policy. I tested it on a seperate user account and it is working on that account. Any help would be appriciated, I can provide further detail if needed.

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RELEVANCY SCORE 64

My fingerprint sensor stopped working on my Lenovo X1 Yoga 3rd Gen, I re-installed the drivers but didn't work. On the device manager it doesn't appear. It al happened after an win10 updated

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RELEVANCY SCORE 63.2

Hello, when I install the Touch Fingerprint Software V 1.00.11 on my T460p running Win 764, it requires a drive C:\ for install. Software works if I have a drive C:\ but I intend to have WIN 10 on C:\ and WIN 7 on D:\ entirely separated fromn each other, so made C:\invisible for WIN 7. The driver install and other software worked well, just the Touch Fingerprint Software responds with: "The drive / UNC-path cannot be used; please choose another folder" ??Thank you in advance 

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RELEVANCY SCORE 63.2

I have two week old X1 Yoga (20FQ) and the fingerprint sensor seems to work very unstable. It worked fine for a while and and suddenly in Windows 10 login it didn't work at all. It seems to read multiple times as when I put my finger close to sensor it immediately gives "Too many failed attempts" message and asks to login with PIN-code. I removed the device and re-installed the latest drivers from Lenovo support page and it worked again for two days. And now again I cannot login using fingerprint sensor. As the issue was resolved for couple of days with reinstalling the device, it might not be a HW-issue. Is there any good diagnostic tools available or is there a place to change the sensitivity of the sensor? Many thanks in advance for all the help!

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