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P50 apps closed when resuming from sleep

Q: P50 apps closed when resuming from sleep

I am not sure when this started, but my P50 is set to sleep on AC or battery after x hours of inactivity. It resumes with the touch of the power button, but all apps are closed. I have tried setting power settings to allow for hybrid sleep, but this has not helped. Some posts indicate that maybe apps are closing when resuming from sleep, and not when going into sleep, but i can't seem to find evidence either way. My system has 64gb of ram and 2 512gb PCI SSD. Any suggestions on where to look?

* Search box is your friend * I don't respond to PM if question belongs in forum

Preferred Solution: P50 apps closed when resuming from sleep

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: P50 apps closed when resuming from sleep

Now i suspect the machine is restarting or crashing somehow. I noticed event ID for machine entering sleep, but then event ID 12 - operating system started. Minidump folder has a 0 KB DMP file at that time. Machine was set to restart on blue screen, so tha may be it. I see minidump files from other dates too, but i have never seen a blue screen. More digging.

* Search box is your friend * I don't respond to PM if question belongs in forum

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Hi all, hope this is in the correct forum but mods please feel free to move if not.

I've just been given a new Lenovo Yoga 2 by my work and it's running Windows 8.1 Pro.

However, I've lost work several times now as every time it goes to sleep, when it wakes up all of the apps have closed as if it shut down (the sleep light is blinking when it is asleep)! Is this normal for Windows 8 as I've never used it before and it certainly didn't do this in Windows 7?

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My system was never able to resume from sleep. Tried several things, BIOS settings, settings for power management etc.
Thought it could be related to recovery software or other installed drivers etc.

But now: I replaced my harddisk with a SSD, did a fresh install of W7 Ultimate 64. Removed all possible hardware (tv card, usb devices except keyboard / mouse). Tried fail save options in BIOS and optimized settings as well but no luck.
Got most windows updates in place, installed all the latest drivers from the motherboard and graphics card, latest bios drivers and still getting BSOD.

Who can help me solving this so I can save lots of energy.
Followed the manual to attach zip file with minidumps etc. Please let me know when additional info is required.

Details about what happens:
When I put my system into sleep it goes well. When I try to wake my system:
often nothing happens and I have to shut it down holding start button
or I get back my desktop but within a few seconds I get a BSOD.

If I have seen it well I posted several minidumps, so I hope it is not too difficult to find the ones related to the resume from sleep.
Kind regards,


A:BSOD while resuming from sleep, or not resuming from sleep at all

Welcome aboard

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

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Hi, I've got a Toshiba Satellite Pro A120 (1.5 yrs old; Intel core 2 CPU 2.33GHz; 2GB RAM) with Vista Business (SP1 32bit) and often when I put it to sleep, it will hang or crash on resume forcing me to to do a hard shut down. Sometimes the screen will just be totally black and hang, and sometimes it will get to vista's "resuming" splash screen or even the login screen and then hang/crash. Often the disk activity LED will remain on indefinitely (due to the hang) even though I can't hear any disk activity. As far as I'm aware all my drivers are up to date. I'm just so fed up with loosing documents and personal settings now I've got to do something about it, and from googling, it seems this is a pretty widespread problem but I've not come across a solution that's worked for me - I've even installed the extra KB patch that was meant to fix it.

Also, sometimes when I put it to sleep (fully charged) and not use it for a a few hours, I find that the laptop has lost power during sleep because the battery has been run flat and the ventilation grille feels warm, even though I know that the battery can normally last much much longer on sleep. Is it possible that the computer resumed itself from sleep to hibernate after 200 mins on battery (as my power settings dictate) and then crashed whilst resuming, causing it to drain itself flat (since it my laptop should have entered automatic hibernation on the critical battery warning unless it was unable to respond)? Is this a pow... Read more

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My HP Envy 13 (d008na) laptop doesn't wake up from sleep.  I've run all trouble shooting from HP & Microsoft, done a full system recovery, rolled back to previous BIOS and spoken to HP tech support and the problem still persists.  After sleep, when I open the lid, press the power button or any key, nothing happens except the flashing power button light goes out.  The only way to boot is to hold the power button for 5 seconds and then press again to boot losing any unsaved work. Can anyone help?

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...will not connect me back to internet.
It just says unidentified network and no internet access, solution is to disable and enable my adapter but it gets quite annoying.

I've noticed this before on my bro's laptop but solution to stop it from happening was never found.

I got asus P5Q-Pro p45 chipset and my card is
"Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)" Yep, copied it from device manager .

This problem is recent, been running windows 7600 professional x64 for some time but never had it happen before on this computer, since now.

I haven't really done anything that could affect it, no new drivers, well nothing related to networking at functionality level... except 1 thing from bios.
Changing sleep mode to s3 which I believe is default because everything shuts down, except ram and that stuff to keep it alive.

Obviously, I'm going to try turning it off.
I believe this is not even rare case but I've not seen much discussion on this so... yeah.

A:Resuming from sleep...

I found this

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Well when you put you PC to sleep, its meant to instant resume, right?
Well not for me. I had problems with my PC freezing from sleep, however i think its fix (Not quite sure) Anyway back to my issue..

So i press the power Button to wake my PC up, and Loads my Gigabyte screen and some other stuff as if i was turning the PC on. Then it goes to the "Resuming Windows" screen for about 5sec. Then it takes me to a blank screen, were it has a while flashing line (sorta like command promt) Then my Monitor goes into No singal for about 30sec. Then it takes me to a blank screen once again with my mouse showing
Doesn't sound like instant resume to me
Forgot to mentition that sometimes i go to wake it up, PC turns on but nothing is on the screen. So i have to Press and Hold the power button until its Sleeping again and the wake it up again.

When i had the freezing Problem, i would sometime get instead resume but it would freeze

A:Delay resuming from sleep

Grr it Happened again

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Long time lurker here, but now have a problem I'm struggling with, so had to sign up :)

Its a MCE, so sleeps a fair amount. Some days, every single resume from S3 sleep, it BSODs (STOP 0A). Sometimes it will run for days...

Minidump attached.

Any clues?


A:BSOD resuming from sleep

Intel DG45ID
Q8200 Core2 Quad
Integrated Intel graphics
1.5Tb HDD on AHCI controller
Blackgold BGT6320 tuner
Hauppauge HVR2200 tuner

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Hi all, I have been having an BSOD error report when resuming from sleep. Sometimes it will work fine, but generally it will start in BIOS giving me the option to start in safe mode etc. Starting normally always works with an error report waiting once windows starts. I tried going back to OEM version which was home premium x64(am using clean install of ultimatex64) via the f9 & back to factory default, but the problem persisted. I've read through other posts that it's often driver related.
Asus UX31E Zenbook
4GB ram
2nd gen i5
And i've reinstalled ultimate. Any help appreciated.

A:BSOD when resuming from sleep

Hello there!

Seems like the crashes didn't produce any dump files. But when search the Event logs and found X64_0x9F_3_POWER_DOWN_IMAGE_athrx.sys which is referring to your Atheros Wireless LAN driver. I would recommend to remove it and download a fresh copy and reinstall it. http://www.atheros.cz/atheros-wirele...et=40&system=5

Log Name: Application
Source: Windows Error Reporting
Date: 2012-08-16T20:00:22.000
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: agr-PC
Fault bucket X64_0x9F_3_POWER_DOWN_IMAGE_athrx.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:

Attached files:

These files may be available here:

Analysis symbol: X64_0x9F_3_POWER_DOWN_IMAGE_athrx.sys
Rechecking for solution: 0
Report Id: 081612-7269-01
Report Status: 0

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Hi all.

I am having a problem with resuming from sleep mode in Vista or rather the mode that puts the computer into a low power state and keeps my session in memory.

This seems to be fine when I do it with any programs open, but if I have no programs, the computer seems to just die, and when I press the power button to revive it, the power button comes on, but nothing happens.

Oh and when I do it with programs open, the power button flashes orange, while if I do it with no programs open, the power button turns off completely.

By the way I have Windows Vista Business with SP1.

A:Problem with resuming from sleep.

I have already tried this, but it still seems to be happening. It seems to be the same problem, so I don't know why it hasn't worked for me.

Thanks anyway for the help.

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Hi guys,

I've had this problem on my Toshiba laptop ever since I upgraded to Win 8 (now 8.1), and I wondered if you could help.

Whenever I resume from Sleep mode, I must wait 15?20 seconds for my keyboard or mouse to respond. I sign in, and the desktop appears, but If I move the mouse or type, nothing happens. That is, until the delay's over?then it all happens. (For example, if I've moved the mouse during the freeze, the pointer now zips around the screen registering all the moves at high speed. That's how I know I can use the system again.)

I thought it might be Avast Anti-virus, which I'd heard could cause freezes. So I switched to another a/v, but it didn't help.

When I restart Windows, I can use Sleep mode a few times before the problem returns. It always returns, though.

I leave my PC in Sleep mode whenever I'm not using it, so this a frequent annoyance. (I've tried Hibernation instead, but the problem still occurs?it just takes longer to reach the sign-on screen.) Thanks for your ideas!

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I just built a new computer recently and everything seems to work fine except for the sleep mode. After it is in sleep mode I will try to resume and the computer will attempt to start up. You can hear the computer starting to work but after 2-3 seconds, everything shuts off. A few seconds later it tries to restart itself, and the same thing happens. Then it does it again and stays on, but it never outputs anything to the monitor.

Another problem affecting this is after the problem above occurs, I held the power button until it turned off and tried to reboot manually. After the computer started, again it would not output anything to the monitor.

The only way I can get the computer to actually work again is to shut it down, unplug re-plug the power cable, and start it back up. After I do that it resumes Windows to wherever it was before it went into sleep mode.

So first question is, is this a software problem or could there be a faulty piece of hardware from when I built it?

Second, if it is software, how would I remedy this?

Using Windows 7 Home Premium 64bit

A:Problem resuming from sleep

Probably not hardware. A corrupt driver more likely (probably your video driver)

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I've recently started to get occasional BSOD's after resuming from sleep. I'm running Windows 7 Ultimate x64 on a core i7 desktop. As far as I can tell, my drivers are up to date. I ran windows memory diagnostics and 4 passes of memtest86+ 4.0 without finding any RAM errors. Minidump files are attached. Thanks!

A:BSOD's after resuming from sleep

This is a known issue with Windows 7 Users, which is usually related to drivers. In the mean time to some what bypass these BSOD would be to disable your computer from sleeping.

I will assist you further if needed, Simply reply to this thread. I will as well be searching for a possible fix to this issue.

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Hello, I just recently purchased a new Asus UX31e Ultrabook and have been experiencing a BSOD every time my system resumes from sleep. I had this problem on my old Dell XPS that had an SSD as well. Is this a known issue? I reinstalled a fresh copy of Windows 7 rather than deal with the OEM version that left me with a little more than 60gb free on a 128gb SSD.

? OS - Vista/ Windows 7 ? Windows 7
? x86 (32-bit) or x64 ? x64
? What was original installed OS on system? Windows 7 Ultimate x64
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It is a full retail version
? Age of system (hardware) 1 week
? Age of OS installation - have you re-installed the OS? 1 day, yes

? CPU: Core i5
? Video Card
? MotherBoard
? Power Supply - brand & wattage

? System Manufacturer Asus
? Exact model number (if laptop, check label on bottom) UX31e-RSL8

A:BSOD after resuming from sleep

Hi -

"Unknown Image" showing up -


BugCheck F4, {3, fffffa8005931810, fffffa8005931af0, fffff80002d9edb0}
Probably caused by : csrss.exe
BugCheck 7A, {fffff6fc40009938, ffffffffc000000e, a2390860, fffff88001327788}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck F4, {3, fffffa8005933b30, fffffa8005933e10, fffff80002d9edb0}
Probably caused by : csrss.exe
BugCheck 7A, {fffff6fc40006d40, ffffffffc000000e, 8629a860, fffff88000da8000}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 7A, {fffff6fc40006f90, ffffffffc000000e, 116cb7860, fffff88000df293c}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Could be hardware failure.

Run memtest86+ - http://www.techsupportforum.com/2863029-post5.html

Regards. . .





Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\120411-7378-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Dec 4 10:... Read more

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I have a batch file that stops and restarts a service. I'm trying to make a task to run that when the computer wakes from sleep but it doesn't run. On the history it does say the task is completed. If I click run manually it also works.

I have the trigger as:

Begin the task: On an event
Log: System
Source: Power-Troubleshooter

I set it to run only when the user is logged on, if I use run whether user is logged on or not it gives me an error.

A:Need to run a task when resuming from sleep

I don't have a solution but will offer that I've never had success in anything when allowing Sleep and Hibernate to take control so I disable them. But then I use Win7 and Win8.1 on my Custom-built computers, don't know if OEM/Brandname computers will work the same.

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Hi all, this is a post for a friend. She's getting BSOD's when resuming from Sleep Mode.

Here's the data:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 4105

Additional information about the problem:
BCCode: 7a
BCP1: C0604000
BCP2: C000000E
BCP3: 3BCB5880
BCP4: C0800000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

The computer is a HP Touchsmart 500, running x86 retail home premium Windows 7.

I've attached a dump.

A:BSOD's Resuming From Sleep

has she got an ati graphics card?if so tell her to go back to earlier drivers,although i had a windows update for ati today.

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My computer has been really slow after returning from sleep mode recently. I usually use my computer and then just shut it over night and when I use it next, it will sometimes freeze when I click on Google Chrome. Then I will wait for a while and it will continue being slow. So then I try to shut it down and it will freeze at "Logging Off." Then I'm forced to push the button to restart it again. I feel bad doing that every time, but I can't do anything else. I did go through my performance issues on my computer and it says that "Intel Graphics Kernel Mode Driver" and "Windows Driver Foundation - User-mode Driver Framework Reflector" are causing Windows to resume slowly. I don't know if I should uninstall them or what. 

A:slow resuming after sleep

Where did you see these "performance issues" stated?  Can you post the text of what you have read/seen?

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For months I had Win7 installed and running without any incidents; I was using Microsoft Security Essentials. The other day I installed Win8, decided I hated it, and reformatted/installed Win7. This time I tried Avast 7 Free and things looked good for a while until I woke up my PC from Sleep mode then it crashed.

I appreciate the help.

A:BSOD after resuming from sleep

Hi auutumn,

Is this a recurring incident? I did notice it only happened on time in the syslog. Sometimes solitary flukes can occur that can "correct" themselves. Have you been able to confirm that this is a repeated incident when you wake the system from sleep?

As for the crashdump, it reported that the process wininit.exe terminated unexpectedly. Wininit is a temporarily used process that exists to initiate some other processes (primarily the desktop sessions) before it lets others do the rest of the work for the duration of Windows. Typically if something bad happens to it, it's during startup of a desktop session (each user logged on is a desktop session).

The error that caused Wininit to cave in was an I/O error (c0000006), which means something ugly happened between your RAM and your disk (primarily the paging file on your disk). What exactly caused the issue I'm not sure, but it may very well be a hardware problem.

I personally would recommend doing hardware tests, starting with Seatools running all basic tests on the Windows drive, and then at least 7+ passes on your memory with Memtest. Links to the two applications are below.

| Seagate


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Hi all,

I am not able to resume widows 7 (64 bit) from sleep. The screen is just blank, i think the PC has crashed as the caps lock button does turn the light on the keyboard, but there is no BSOD files. My set up is

onboard Nvidia geforce 8200
AMD tripple core
Windows 7 64
compro videomate s350

i believe i have updated all the drivers and have update the bios.
please can someone help, i'm trying to use this as a media center but without sleep the pc takes to long to boot!

A:windows not resuming after sleep

I have exactly the same problem.
Did you try to dissable Asus Cool n Quiet and Q-Fan?

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I've my fingers crossed for my first post, as I've googled my BSOD problem but found that even for BSOD after resuming from SLEEP, there are specific causes. So here i am posting my own specific BSOD problem as i realized this forum is the best place for it.

Ok my problem is I am getting BSOD whenever I put my computer to sleep and if i want to resume it afterwards. I recently performed System Recovery, so my system is fresh and updated. And i really dont have any kind of problem except this one. I've attached GrabAll rar file.

The last BSOD gave me this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 16393

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000002
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF880055AEB67
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
Please i love you all, who are always there to solve problems. You all are really adorable people

A:BSOD after resuming from Sleep

Welcome to Sevenforums.

Your crash was caused by the Huawei MT882 USB router driver(glaui64.sys) which dates back to 2007 and is hence incompatible with Windows 7.

The driver along with the software using it must be either updated or removed. You could also directly use the Ethernet port instead of the USB connection, that will fix the problem. (Using the USB interface with Routers is generally not recommended).

glaui64.sys fffff880`055aa000 fffff300`055bc000 0xfffffa8000012000 0x46289e56 20/04/2007 15:04:54

BugCheck D1, {2, 2, 1, fffff880055aeb67}

Unable to load image glaui64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for glaui64.sys
*** ERROR: Module load completed but symbols could not be loaded for glaui64.sys
Probably caused by : glaui64.sys ( glaui64+4b67 )

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Has any one else experience abnormalities after resuming from sleep? I haven't done anything special with my laptop, most of all the programs on my laptop came from the Asus website.

Whenever my PC resumes from sleep, it refuses to open any application, Asus Smart Gesture crashes, so I lose my ability to scroll/slide to open charm menu, Google Chrome/Firefox similarly crash and refuse to reopen. Even restarting the computer doesn't work, because its stuck on the Restarting page.
However if I hold power button on the case, to forcefully shut it down, the PC will restart within a few seconds and works perfectly.

Device manger doesn't show any errors with drivers, but could there be a problem with the SSD not resuming from sleep?

There were no issues when running Windows 7.

Asus N56VZ
Adata SX900 256GB (the only modification)

I also noticed from day 1 that the hot keys to increase brightness freeze up when you get the higher ones, same goes for the back-lit keyboard, and wireless ON/OFF.

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anyone can check my dump file and find the cause maybe ?

suspecting my sb x-fi my self.


used to be 100% stable my rig but now it bsod sometimes after resuming sleep.

A:bsod after resuming sleep

ASACPI.sys the 2005 version is a huge cause of BSODs

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005)

Update your Marvel Yukon Gigabit/network driver

ASACPI.sys fffff880`04c11000 fffff880`04c19000 0x00008000 0x42476c4c 28/03/2005 06:30:36
Download Malwarebytes
Install, update and run a system scan

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hi all
i have installed a usb pci card and the keyboard that i have plugged into it does not wake the pc from sleep i have checked the settings in device manager and thats set to allow it to turn pc on ,what are the right settings in power management to use i have defult at the moment? or are there any settings i am missing for the pci card?

resolved = the power settings i changed the usb settings not to shut off so i hope thats it

A:Keyboard not resuming pc from sleep

Have you fixed it then?

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I've been getting the BSOD recently when resuming my computer from sleep. I was going to reformat but id like to be able to correct the problem without taking that measure if possible. This problem is recent to the last few weeks.

Besides the BSOD on resume of sleep the system runs awesome

Attached is my BSOD dump & system file collection. The System health report is in the same folder.

Comp Specs
Windows 7 Pro Sp1
full retail version

system is less then 1 year old haven't had problems with it
would like to avoid reinstalling if possible os been on system from the beginning

A:BSOD When resuming From Sleep

Quote: Originally Posted by Huc

I've been getting the BSOD recently when resuming my computer from sleep. I was going to reformat but id like to be able to correct the problem without taking that measure if possible. This problem is recent to the last few weeks.

Besides the BSOD on resume of sleep the system runs awesome

Attached is my BSOD dump & system file collection. The System health report is in the same folder.

Comp Specs
Windows 7 Pro Sp1
full retail version

system is less then 1 year old haven't had problems with it
would like to avoid reinstalling if possible os been on system from the beginning

The most recent one Related to Protexis_Licensing from Protexis Inc. Note: Located in \%Program Files%\Common Files\Protexis\License Service\

There is also an error with disk hardware. I would run chkdsk

IF possible I would remove it. I have zero experience with it.

Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

Do this for each hard drive on your system.

When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

Then reboot and let the test run.

It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

See "CHKDSK LogFile" below in order to check the results of the test.
B- Elevated Command Prompt:

Go to Start and type in &qu... Read more

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This is my first time here so please forgive me (and feel free to correct me) if I'm doing anything incorrectly. I've been Googling this problem extensively, but haven't been able to find a fix.

I'm getting an oddly inconsistent BSOD when my computer resumes from Sleep. But it doesn't happen every time. Most of the time it resumes just fine but every few weeks I get this BSOD. When the error occurs my computer semi-resumes when I move the mouse, but it seems like it goes back to Sleep again after a few seconds of activity. Then it resumes again and this happens back and forth several times until the BSOD appears. Each time it resumes I only have a few seconds of functionality before it goes back into Sleep. Sometimes I can reboot before I get the BSOD, but it inevitably comes up when the computer is in the final stages of shutting down.

The error says:
Stop: 0x0000009f (0x00000004, 0x00000258, 0x85bc4020, 0x8315fb24)

I used the SF Diag Tool to attach the Dump File and I have Win configured for a Kernel Dump, I hope that's okay! Please let me know if there's any info I may have unintentionally left out. Thank you in advance for all of you help!!!

A:BSOD after resuming from Sleep

The BSOD is caused by Display Link USB to video Download.

8d52b6ac 8b801100Unable to load image \SystemRoot\system32\drivers\dlkmdldr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dlkmdldr.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmdldr.sys
Either update it from DisplayLink: Windows Software or uninstall it.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the other USB devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Avast is also failing there.

8d52b5f4 90ea8200 aswSnx+0xa0200
8d52b5f8 9e654474
8d52b5fc 90e4004c aswSnx+0x3804c
8d52b600 91cb3e90 aswSP+0x7e90
8d52b604 8d52b7a4
8d52b608 91cf7a28 aswSP+0x4ba28
8d52b60c 90ea8200 aswSnx+0xa0200
8d52b610 8d52b64c
8d52b614 90e4e7d1 aswSnx+0x467d1
8d52b618 00000004
8d52b61c 90e4e815 aswSnx+0x46815
8d52b620 1db8dc47
8d52b624 90ea82f8 aswSnx+0xa02f8
8d52b628 00000000
8d52b62c 90ea8318 aswSnx+0xa0318
Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.

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I am running a dell inspiron 17r se laptop and every time I try to use my computer after it has been in sleep mode I get a blue screen error message and my laptop automatically restarts. I do not get any blue screens at any other time besides when my computer resumes from sleep. I have done multiple fresh windows 8 installs but I am still getting the blue screen error. When I run the program "BlueScreenView" these are the two messages I receive:

032413-9187-01.dmp 3/24/2013 7:02:08 AM CRITICAL_PROCESS_DIED 0x000000ef fffffa80`13708640 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+7a040 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\032413-9187-01.dmp 8 15 9200 283,112


032413-6140-01.dmp 3/24/2013 5:40:36 AM CRITICAL_PROCESS_DIED 0x000000ef fffffa80`1591b080 00000000`00000000 00000000`00000000 00000000`00000000 win32k.sys win32k.sys+15884080 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\032413-6140-01.dmp 8 15 9200 291,232

dropbox link to minidump files: https://www.dropbox.com/s/n2xt4ipf1p2hh86/032413-6140-01.dmp


I cannot seem to fix this. I appreciate any help! Thank you

A:Windows 8 Crashes only when resuming from sleep

run windows update

d/load and run the h/drive makers diagnostic utility on the h/drive

check for virus infection ect.

run malwarebytes


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I took the plunge and installed Windows 7 Ultimate 64-bit. One nagging problem is that the wired network connection is lost after resuming from sleep mode. Running IPCONFIG shows a status of "media disconnected" for the wired connection. The only way to fix it is to restart the entire computer. I've read posts from others with similar problem on the Microsoft forums, but I haven't found a solution yet. I thought I'd pose it here for the network gurus to mull over.

Things I've tried:
* Updated BIOS to the latest
* Updated drivers to the latest (most recent version is from September 2009)
* Disabled all power management settings on the adapter
* Repairing the connection doesn't work. Windows reports the cable as unplugged.
* ipconfig /release and ipconfig /renew don't work again because the cable is reported as unplugged

The computer is a Dell Inspiron 530 desktop.

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Hello, I have just tried to install upgraded RAM on my computer and have found that I consistently get BSOD on resume from standby (sleep) mode. I have run the WinDbg software to find that the problem has to do with a certain driver but due to my inexperience, I cannot understand the debug log. If someone could please assist me that would be great.

A:BSOD when resuming from sleep after upgrading from 2 GB to 4 GB RAM

We have seen McAfee cause BSOD's on several systems and recommend uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials. How to uninstall McAfee products using the consumer Removal Tool (MCPR)

Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

Do not start the free trial of MalwareBytes, unselect that option when prompted.
Update and make full scans with both separately.

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Disk Check

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Run Memtest... Read more

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Hello Everyone,

I wish someone could help me with this, I bought my laptop a couple of months ago. I keep getting BSOD every time I resume from sleep mode. Thanks in advance.

A:BSOD while resuming from sleep mode.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

Out of 7 memory dumps there were 3 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

The WER section of MSINFO32 shows a lot of Live Kernel Events. These are errors that says Windows doesn't know why it shut down. Most often these are hardware problems, with overheating being the most common. H... Read more

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I just built a new computer and had it running stable for several days with all hardware except the graphics card and a new monitor. After plugging the new video card, I believe the system remained stable, but am not 100% confident since it only survived overnight. After plugging the new monitor (HP z2740w) and connecting via USB crashes started occurring when resuming from sleep.

Attached is the zip file requested in the instructions. If possible, can someone help me look at them? If you can, instructions for how to look at it myself would be really great!

I tried uninstalling the graphics drivers and the problem seems to have stopped for now, so I'm reinstalling to see if anything changes.

Windows 7 Pro 64 OEM (System Builder)
Everything in the machine is brand new except the hard drives.
Installation age is a few days.

A:BSOD Resuming from Suspend/Sleep

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps CPUID - System & hardware benchmark, monitoring, reporting

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

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Hi all,

For the past month or so, I have been getting "Windows recovered from an unexpected shutdown" when turning my laptop back on from hibernate/sleep. Using BluescreenView I get the DRIVER_POWER_STATE_FAILURE error caused by ntoskrnl.exe. From my Googling, it seems that ntoskrnl.exe is just a catch-all for another driver misbehaving, and I can't find out which one it is.

I have updated my onboard graphics, graphics card, chipset, Wifi/ethernet, BIOS, and mousepad drivers with the most updated I could fine, but this problem is still happening. After I updated my onboard graphics + graphics card, the problem seemed to go away for a week, but now it's back. The only difference being the Caused By Address in Bluescreen view says "ntoskrnl.exe+770aa" now versus "ntoskrnl.exe+78a8a" before.

Thanks for your help.

A:BSOD after resuming from hibernate/sleep

The driver to the Qualcomm Atheros AR5B97 Wireless Network Adapter has failed to complete a power IRP within a specific time; and apparently that is causing the BSODs.

fffff880`0319e9b8 fffff880`0514cc54Unable to load image \SystemRoot\system32\DRIVERS\ts_athwx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ts_athwx.sys
*** ERROR: Module load completed but symbols could not be loaded for ts_athwx.sys
the driver is the latest.

Image name: athrx.sys
Timestamp: Fri Mar 06 09:02:23 2015 (54F91FC7)
So there is no adequate reason for it other than a conflict with the driver to ar5416 chip, Atheros AR5008 Wireless Network Adapter Service 7.7 (c:\windows\system32\drivers\ts_athwx.sys).

I think you dont you the Atheros AR5008 now, so uninstall the driver for it, and see how the computer runs.

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Every time my dell laptop is in sleep mode for a while - and there is still plenty of battery left it seems to "resume windows" and it's like a startup. Shouldn't it just ask for my password and be there right away?

A:Windows resuming after sleep mode?

Please fill out your system specs via the option in the user control panel. If you don't know, please download and run this free application:

Speccy - System Information - Free Download

It will tell you all the specs and you can copy them into your account information

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3579 Mb
Graphics Card: RADEON X600 Series, 256 Mb
Hard Drives: C: Total - 238464 MB, Free - 187784 MB;
Motherboard: Hewlett-Packard, 1493, , 2UA11520XF
Antivirus: McAfee VirusScan Enterprise+AntiSpyware Enterprise, Updated: Yes, On-Demand Scanner: Enabled

I keep receiving this system error when my PC resumes from sleep I'll paste the event logs below to see if anyone can make sense of it.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/4/2011
Time: 3:55:10 PM
User: N/A
Computer: AGD-101
Error code 1000007f, parameter1 00000008, parameter2 80042000, parameter3 00000000, parameter4 00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 37 1000007
0020: 66 20 20 50 61 72 61 6d f Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 38 2c 20 000008,
0038: 38 30 30 34 32 30 30 30 80042000
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 30 30 30 30 00, 0000
0050: 30 30 30 30 0000

In Words

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/... Read more

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As above - I just recently did a FRESH installation on a new SSD (crucial M4) of windows 7 x64. previously i have never had this issue before, but currently, whenever I set it to sleep and resume later (doesn't matter how long it has been in sleep mode), it shows the desktop for 3 seconds before it BSOD.

all windows updates and drivers have been installed.

I have attached the relevant minidump files for everyone's analysis here.

hope i could find some help here. thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000287F0C5
BCP3: FFFFF88003892120
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:

A:BSOD everytime after resuming from SLEEP. [win 7 x64]

Considering what you've posted, let's get some more information about your errors.Please follow this procedure: Jcgriff2's BSOD Posting Instructions

Important! Running BSOD_Windows7_Vista_v2.64_jcgriff2_.exe will automatically run autoruns.exe. Make sure they both are in the same location.Do not attach the .zip file to your next post as directed in Step 4. It will be too large and will fail. Upload the file to Mediafire (or another file-sharing site) and copy/paste the weblink in your next post.Use Speccy to provide details of your computer's configuration.

Download, install, and run.After Speccy has finished gathering information, click File > Publish Snapshot.Click Yes. A web address will be displayed. Click Copy to Clipboard and paste it in your next post. Include your computer's manufacturer and model number, if you haven't already.Please download MiniToolBox and run it.
Checkmark following boxes:
List Installed ProgramsClick Go.
When the scan is finished, a text file will open in a Notepad window.Copy the entire contents of the Notepad window, and paste in your reply.
Result.txt will be saved in the same directory the tool is run.

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So this is the first time I've ever had a BSOD whilst running on stock clock speeds. I just resumed the PC from sleep when it happened. I've uploaded the file as instructed. Hoping some folks can assist.

Additional info - I took out my RAM modules a couple of days ago to test another module, which ended up working fine. When I plugged both modules in the first time, I got a no POST. After some retries of plugging them back in, it eventually POSTed.

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Just upgraded to windows 10 on a 2011 Dell XPS l502x.

? OS - Windows 10 x64
? What was the original installed OS on the system? Windows 7
? Windows 7 came pre-installed
? Approximate age of system (hardware) - 4 years
? Approximate age of OS installation (if you know) 3 days for win 10
? Have you re-installed the OS? no

? CPU - 2 gen i7
? Video Card NVIDA 525
? System Manufacturer DELL - XPS l502x

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Hi everyone,

I have a sony vaio laptop running windows 7 home premium.

Basically, when the laptop sleeps OR hibernates and then wakes up again, my chrome browser does not work. When I click on a bookmark or type in a link it just keeps loading forever. sometimes it will give up, sometimes not. when i open a new tab, the default page (ie with my most common sites visited) takes forever to show up or does not show up at all. This only happens when the browser is not working. Its not an internet problem as I am able to use skype and utorrent. I have tried using IE and it also does not work when chrome is not working.

This problem has been occurring ever since I bought the laptop, but it only happens intermittently (ie not every single time). I cannot figure out anything associated with it happening or not happening.

Any suggestions of what to try?



A:Chrome not working after resuming from sleep

hi katie and welcome to the forums

i have had little problems with chrome what version are you using?

have a look on there help forum you can post your own to http://www.google.com/support/forum/...ampaign=chrome

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I have a new problem with my laptop which I had never had in the 3 years previously, whether it ran Windows 8, 8.1 and then 10.

Usually, when I go to bed at night I close my laptop screen and it goes into sleep. I then wake it up the next day without any issues.

But last week I upgraded my laptop's hard disk drive to an SSD and now if I close my laptop lid or put it into sleep mode, and then try and wake it the next day, it comes on, but nothing comes on the screen. I know it is on, as I can hear the fan whirring and also pressing the power button puts it back to sleep. But the display is completely blank. I then have no option but to hold the power button for 4 secs to power down the machine. Which is hardly ideal and means I lose anything I was doing when I closed the lid.

Oddly enough, if I put the laptop in sleep mode by closing the lid and then wake it a few minutes later, it does come on perfectly normally like before. The problem seems to be if the laptop has been in sleep for hours (i.e - overnight when I go to bed) and then when I press a key to wake it, it doesn't come back on.

Any ideas? Thanks

A:Laptop not resuming from sleep after HDD-to-SSD upgrade

You could generate a sleep study report and post it here in code tags so we might be able to see what is happening.
Go here for the tutorial: Sleep Study Report - Generate in Windows 10 - Windows 10 Forums

To post in code tags, select all of the report and copy it to clipboard, the click the hash(#) in the editor toolbar above and then paste the report in the middle.

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I installed Windows 7 Professional and everything works fine accept that my laptop crashes everytime i try to continue my work from sleep. There is no BSoD, and the sleep part works (the light indicating it works fine).

I have Windows 7 Professional (build 7600), Acer Aspire 5720Z.

Tell me what more info you need and I'll post it.

Thank you!

A:laptop crashes when resuming from sleep

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Hi all,

My windows media centre machine is causing me a few problems. I can send it to sleep but when it wakes the screen stays black and after a few minutes a get a BSOD with DRIVER_POWER_STATE_FAILURE as the error. I have tried unplugging all usb and external devices but the fault continues. I have also updated my bios to the latest version.

I am uploading my dump file now to onedrive

Machine is

ASrock 870 Extreme 3 R2
Amd x6 1090t
8GB 1600 Ram
3 Sata hard drives
1 SSD Ocz solid.

Any help will be greatly appreciated. Thanks

A:BSOD When resuming from s3 sleep state


Memory Dump

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My Win8 machine crashes when resuming from sleep. This used to happen only intermittently, and I assumed it was just a feature of Win8 and I put up with it for a while. But now it happens every single time the laptop goes to sleep, and I'm losing lots of unsaved info and it's quite aggravating.

Here is the .zip file created after I ran SF Diagnostic Tool. (attached)

Thanks a lot

A:Crash when resuming from Sleep. Sometimes there is a BSOD.

...and I assumed it was just a feature of Windows 8

Bwah hah hah!!!

Only 102 Windows Updates installed. Most systems have 150 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). Do this (and test for further BSOD's) before trying any hotfixes that may be described below.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.

These devices have problems in Device Manager. Please uninstall them (right click on them and select "Uninstall") then reboot and check to see if the errors are resolved.

USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.

WAN Miniport (Network Monitor) #2 ROOT\MS_NDISWANBH\0001 This device is not working properly because Windows cannot... Read more

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Hello, everyone. I came across this forum while searching for a solution to my BSOD problem. Usually I can fix things myself, but this has me stumped. Your help is much appreciated.

I don't know how much of this is relevant, but I will include everything that has happened leading up to my problem.

I got a new monitor (Dell 2007wfp) and hooked it up to via VGA cable. I ordered a usb cable for it, and a DVI cable and then I went out of town for two weeks and completely unplugged all electronics including my computer. When I got back I installed the new cables, plugged everything back in, and the computer wouldn't start. The light on the PSU was flashing. I re-seated the PSU and then it came on just fine. Now every time my computer tries to resume from sleep I get a BSOD with the error "Bad_Pool_Caller".

I have included the files requested in the instructions.

Again, thanks for any help you may be able to give me.

My specs are listed on my profile.

A:BSOD when resuming from sleep. Bad_pool_caller

Related to hssdrv.sys Hotspot Shield Routing Driver from AnchorFree Inc. yours is 2 years old. Reinstall newest available or remove.

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I have blue screens about every fifth or so time I wake my computer from sleep mode. I've attached my zip from the SF Diag Tool

A:STOP 0xc4 when Resuming from Sleep

Tried out a little DIY Dump debugging, looks like it's an NVIDIA thing. (I'd appreciate if anyone could verify that for me). Trying out a Driver uninstall, sweep, and clean install.

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In the last 10 days I got several BSOD REFERENCE_BY_POINTER. It does not always happen but I couldn't find any patterns so far except that every time it occurred, the machine was resuming from sleep.

I tried to read & analyze the minidumps with WinDbg but I'm not very familiar with it and the only thing I figured out is that it blames mountmgr.sys for the mess. I've attached the collected information.

Any advice about how to get rid of it is welcome.


A:BSOD REFERENCE_BY_POINTER when resuming from sleep

 Clean bootTroubleshoot Application Conflicts by Performing a Clean Startup
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:How to Change, Add, or Remove Startup Programs in Windows 7

Remove Kaspersky as a test, and replace with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:SFC /SCANNOW Command - System File Checker
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics
Double click and open my computer.
Right click on desired drive and hit properties.
Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:


Upload a screenshot of your h... Read more

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Whenever i turn the computer on after it has been asleep the sound will not play. It will not play in WMP 11 or in itunes 8. It also says that the test for the sound cant play. Then when you go into the sound control panel it says no audio devices are installed. I have installed the newest driver I could find and it still does it. The thing is, if I restart (the computer) the sound works fine. Or if i install the driver it works fine until the computer goes to sleep.

I have vista Home Premium x64 (service pack 1), AMD Phenom Quad, Nvidia 9800GT video card, Asus M2N-SLI 560 Nforce motherboard, 4 gigs of ram, and the built in sound card is a c-media cm6501. If you need to know more let me know.



A:No sound after resuming from sleep mode

Sounds like the drivers for your sound are not loading when the computer resumes from sleeping.

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Please somebody help me. I've already updated my video card drivers and th problem persists.

I have Windows 7 Ultimate 32 retail
Last Instalation of OS 1 month
Laptop 2 months

Thank you very much....

A:BSOD after resuming from sleep/hibernate

Hi, msansone; and welcome to the forums. I looked at five dumps and all five blame RTSTOR.SYS for the crash.

RTSTOR.SYS Wed Oct 24 22:08:17 2007 - Realtek High-Speed USB Media Card ReaderRealtek

This driver is way out of date. Try to update it from Reltek. If you cannot update the driver, uninstall the card reader; it is obsolete and not compatible with Win 7.

I also find two other obsolete drivers loaded on your system. Older drivers can and do cause BSOD's with Win 7. Update these drivers.

sisagpx.sys Wed Jan 24 02:01:26 2007 - SiS NT AGP Filter belongs to SiS (R) NT AGP Filter for Windows XP by Silicon Integrated Systems Corporation. This is an XP driver. Update this driver http://www.sis.com/download/

srvkp.sys Thu Mar 20 07:22:12 2008 - SiS VGA Driver Managerbelongs to the software SiSkp or SiS (R) WindowsXP Display Manager by Silicon Integrated Systems Corporation. http://www.sis.com/download/

Take care of these three drivers, reboot and let's see how your system does.

Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82811000 PsLoadedModuleList = 0x82959810
Debug session time: Wed Nov 3 11:38:16.296 2010 (GMT-4)
System Uptime: 0 days 0:54:56.980
Loading Kernel Symbols
................................................................. Read more

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