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Satellite Z830 - how to replace broken Screen?

Q: Satellite Z830 - how to replace broken Screen?

A careless family member has succeeded in cracking the screen of a fairly new Toshiba z830. It's broken quite badly, so I doubt it will be reparable.

I was wondering if anyone could offer any advice on the best way to go about getting a replacement, bonus points for any information in the Melbourne area.

Thank you

Preferred Solution: Satellite Z830 - how to replace broken Screen?

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A: Satellite Z830 - how to replace broken Screen?

Hello Seamus

There is only one reasonable advice: contact Toshiba service in Melbourne and let them replace the display. I know it will be pretty expensive but, believe me, it should be done by authorized service.

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I bought my Z830 in July 2012.
While I loved using the computer, the screen cracked after 4 months of normal usage.

I have treated the computer gently and have always used a slipskin and computer bag when travelling with it. The crack occurred while the computer had been sitting on a desktop for about 2 months.

I have had about 10 Toshiba laptops/notebooks over the past 15 years and have never had a cracked screen before.

It seems that a cracked screen is not covered under teh Toshiba Warranty, so it is very disappointing.

I would be very interested to know how many others have had this experience with the Z830.


A:Satellite Z830 - screen cracked after 4 months

>I have had about 10 Toshiba laptops/notebooks over the past 15 years and have never had a cracked screen before.

I had 3 different notebooks in the past and never had such issue and from my point of view such issue cannot happens without any pressure from outside?

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My laptop is an Aspire V3-572-326T model, and it currently has a broken LCD Screen and looks like ink is spilled inside it. I was wondering if I can just replace my V3 LCD Screen with any other Aspire V3 LCD Screen with the same resolution of course. But the problem is that it was a touch screen laptop, so would I have to get a touch LCD as well? Or is it ok for me to just get a normal LCD Screen and replace it? The touch thing is working fine by the way.  Also, after the LCD screen broke, my laptop has been having issues booting to windows normally. It goes to the blue screen and gives me the UNMOUNTABLE BOOT VOLUME error and goes to a full black screen but I can see the mouse. I can't get into windows at all and it won't let me use the recovery system or repair. Did the bad LCD Screen cause this or is this just another issue? 

A:Can I replace my broken V3 LCD screen with any oth...

You couldn't use just any Acer screen.Here are a few for your laptop,http://www.ebay.com/sch/i.html?_odkw=v3-572+touchscreen&_osacat=0&_from=R40&_trksid=p2045573.m570.l1... When you get your screen out, post a pic of the tags on the back. 

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My laptop is an Aspire V3-572-326T model, and it currently has a broken LCD Screen and looks like ink is spilled inside it. I was wondering if I can just replace my V3 LCD Screen with any other Aspire V3 LCD Screen with the same resolution of course. But the problem is that it was a touch screen laptop, so would I have to get a touch LCD as well? Or is it ok for me to just get a normal LCD Screen and replace it? The touch thing is working fine by the way.  Also, after the LCD screen broke, my laptop has been having issues booting to windows normally. It goes to the blue screen and gives me the UNMOUNTABLE BOOT VOLUME error and goes to a full black screen but I can see the mouse. I can't get into windows at all and it won't let me use the recovery system or repair. Did the bad LCD Screen cause this or is this just another issue? 

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I am currently in town visiting my parents and their Dell XPS 15z laptop screen is damaged and becoming unusable.
I've never had to replace the screen on a laptop yet but it looks like it's not too hard to do. I've been doing some research and it looks like the replacement screen should be the same as the existing panel to avoid any compatibility issues.
However, I have seen discussion online where people have replaced their screens with a higher resolution screen or even an IPS display when the original was a TN panel.

I'm trying to narrow down the exact model of the XPS 15z but I don't have access to the laptop at the moment. I'll have the model number in a couple of hours.
Here's what I do know though. The screen is definitely a TN panel and 1080p. There are fairly priced replacement 1080p TN screens available online that I can get expedited and replace before I leave next week. However, I've also found replacement IPS screens for the XPS 15z, which I would prefer to get instead.
What I've noticed in the description of the IPS screens is that they always say 'SLIM' in the title. I know that CCFL backlit screens tend to be thicker than LED backlit screens, so that may be where the 'SLIM' comes from. I would hate to get an IPS display and then find out that it fits loosely/or doesn't fit at all when I try to replace it.
From what I can tell, all Dell XPS 15z 1080p screens are LED backlit, so I'm hoping that... Read more

A:Can I replace my broken TN screen with an IPS panel? (XPS 15z)

Ran the Dell model recognition software on the XPS 15z.
The existing screen part # is 8KNK5, described exactly as:DISPLAY : 15.IN FHD WLED TRUE-LIFE (1920

Also it looks like the top left of the screen turning black is a common issue with the XPS 15z. Laptop is long out of warranty so that's unfortunate.

Any ideas?

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Hi there. My baby threw a mug on my HP Laptop screen and it has gone blank since then. Probably broken. I want to ask how or where I can go fix it or replace it in Leeds, United Kingdom or let me know if I can order a replacement online . Thanks. 

A:How do I replace broken HP Laptop screen

Help us help you. What model laptop is it? We can certainly find the screen online likely for much less than you fear it will be and youtube has very good instructional videos for replacing just about any laptop screen. On most models it is not too hard to do, with some exceptions.  http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108

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My girlfriend just brought her laptop to me and said can you fix this? Looks like she dropped it pretty hard on a corner and the screen is shot, the housing and hinges look good, can anyone offer any adive before i start messing with this laptop. Ive build a dozen or so desktops but have never really messed with laptops. Any advice or help would be greatly aprreciated.


A:Looking to replace broken LCD screen on Compaq 700 series laptop. Any Tips?

Easy to do

Its not a complicated item to change.. You will need a T-9 Torx driver.. Pull the rubber pads off the Bezel.. (all 5 4 small corner and the one long center top) Then the rest is downhill.. If you need a screen I have one here..

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Just got a new Toshiba Satellite Z830 13". Great machine so far! small hard drive though!

I was wondering if, after creating the bootable recovery media, I can repartion the SSD drive in order to get more space.
I got this computer with a 128Gb SSD drive wit 4 partions on it:

1: Recovery partition
2: Hyberanation Partition
3. Primary partion:
4. Primary partition, main partition :

what if I delete Hibernation partition and the smaller primary partition? then I should gain more free space expanding the main one..
HAs anyone ever tried?


A:SSD partitions on Satellite Z830


Generally speaking, after recovery discs creation you can do with HDD and partitions whatever you want. You can even delete recovery partition to get more free space.

After doing this you will not be able to use HDD recovery installation. With other words you will not be able to install original Toshiba recovery image from HDD. Using created recovery DVD you can do it anytime you want.

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Hi All,

Just letting you know that I've uploaded a tear down of a Toshiba Satellite Z830 laptop at:

Opening a Toshiba Z830

I also have some videos realting to other Toshiba products on my playlist at the following link. It has Toshiba hard drives, AIo units and some other laptops.

Let me know what you think of it.


A:Re: How to open Satellite Z830?

That?s all nice what you do but you must also know that many people are not so practiced with notebook disassembling and it can be very dangerous. On these videos it seems to be so easy but due to small mistake some small plastic holder or part can be damaged and broken.

As I can see there is also no antistatic protection. It is also important to say that notebooks with valid warranty should not be disassembled. After doing this warranty is cancelled and if there is some serious hardware damage it will not be repaired and covered by warranty.

Sorry for these critical words but I just think people should know how all this works.

Bye and good luck.

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I plugged my Satellite Z830-10U into power and left it powered on for half an hour and then I saw it like hibernated (screen off). Then it was left for 20 hrs from yesterday plugged into power outlet.. Now it has
its "DC-in" indicator flashing orange, power on indicator is green steadily, the eco indicator is also on and green. The screen is off and it is like the system shutdown.

The problem is that the power botton does not work and pressing it (either for a short or long time) has no
effect. I plug the AC adaptor into power while connected to the computer and I see the battery indicator goes
green and stays green until I unplug the AC adaptor from power outlet or disconnect the charger from

How can I turn it on and get back my files?

Thanks in advance.
M. Shams

A:Satellite Z830-10U does not power on

> How can I turn it on and get back my files?
Well, the files are on the HDD?
So you can remove the HDD from the notebook and you can use an external USB to SATA controller /enclosure in order to connect the HDD to another computer.
This would be the easiest way to get the access to the files?

The other story is the notebook power functionality?
For me it looks like its hardware related issue and in such case the unit needs to be checked by service technician? hopefully its not a motherboard because in such case the mobo needs to be replaced and this might be a costly affair?

Is warranty valid?

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What kind of TFT-panel does the Z830 serie have? In the specs it proudly says it has a LED-backlit HD super ultra whatever, but it doesn't say what kind of panel. I fear it's a TN-panel, otherwise it would be pointed out clearly. Still I'd like this confirmed.

I'm kind of hoping for an IPS-panel, since many high-quality tablets these days also feature an IPS-panel, if not OLED.

Toshiba editors, if you're reading this, please also update the specs.

A:TFT-panel in the Satellite Z830

Googling around I found one site with follow information:

13.3 HD 200 LD - FLAT SLIM

Display Panel
Display Type - TFT Color LCD
Vendor - SAMSUNG
Size (Diagonal) - 13.3"(HD)

Resolution - 1366 x 768
Aspect ratio - 16:9
Type of Lighting - Sidelight, LED

Contrast - 300(Min)
Response Speed - Tr+Tf:16ms(Typ.), 25ms(Max.)
Rise -
Fall ?

Viewing Angle
Horizontal - -30~+30 degrees (Min.), -45~+45 degrees (Typ.),
Vertical - -10~+20 degrees (Min.), -15~+35 degrees (Typ.)
Dot Pitch - 0.2148 x 0.2148 mm
# of Color(w/o dither) - Up to 256K Colors
# of Color(w/ dither) - Up to 16M Colors

Brightness Control - Yes (by Fn+F6/F7 and TOSHIBA Power Saver)
Contrast Control ? No

Sorry but that?s all I found about this display.

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I have a Satellite Z830-10U, which I LOVE & have had no issues with since I bought it 4 years ago. Just today, I get a message that there is an issue with the battery & I should replace it. It has now died completely - although still working with mains

I've searched on-line & can't find a replacement. I phoned Toshiba support who said I needed an 8 cell 3200 Altair battery - & gave me the number for "Topaz Support". They are now closed for the weekend (great)!. I did another search on-line, & Duracell sell one for the Satellite Z830 (but doesn't mention the 10U bit) - & their description = Satellite Z830 Main Battery Pack 14.8V 8 Cells 3060mAh.
Is this totally different that 3200 Altair?
I have no idea?

Why am I finding it so hard to find a replacement? The guy at Toshiba said they shouldn't have been made obsolete yet, as it's not that old?

Any ideas please? thanks,

A:Battery for Satellite Z830-10U


The information you got is right. your notebook uses ?8CELL 3200_ALTAIRU? battery.
In my opinion you must not wonder why you cannot find it so easily.

As you probably know, notebook manufacturers offers two types of batteries. Batteries that can be exchanged by notebook owner. For those batteries you can get part number and order it almost everywhere.

Problem is that your machine has specific design and battery is placed under the cover. To be honest you are not ?authorized? to remove the cover on your own because this will cancel your warranty.

Believe me, the best option for you is to make battery exchange with help of authorized service provider. It cannot be so problematic for you to wait few days and clarify all this with Toshiba service, right?

Do not remove bottom cover on your own. Battery itself is also fixed with several screws and connected to the mainboard with small battery connector. Small mistake and you can damage something. Let technicians do this for you.

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A few days ago our screen is displaying pink and some strange lines. Also in the BIOS. An external monitor is working.

Is this a defect with the videocard or with the laptop screens? Zie screenshots.

The laptop is always on the same spot and never moved or closed the monitor. It's less than 3 years old.

Best regards,
Joost Lauwen

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I have just bought a Toshiba Satellite z830-10w. The salesperson climed it should have Intels Widi capability.
I cannot find it in the specifications of this computer.

Before I open the box, can someone tell if this is the case?

mvh cp

A:Does Satellite z830-10w support WiDI


Intel? Wireless Display (WiDi) requires an Intel WLan card.

The Satellite z830-10w has been equipped with the Atheros Wlan card? so WiDi is not supported in your case?

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please someone can help me i don't found cmos on the mother board of toshiba z830, when i startup it he tel me to enter password

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I have tried unsuccessfully to connect a projector to the VGA port. The screen dies, and nothing comes on the projector. I can manage to shut down the system by using the 'flag' button and the arrow keys.

However I would like to use my Satellite Z830 with a projector for work, and my husband would like to use it with an external screen.
Any tips?

A:Projector usage with Satellite Z830

I presume projector is off when you connect it to your Satellite, right?

When you switch projector on is in the same moment display on notebook simply black?

One more thing: do you use original preinstalled operating system that you got with your notebook?

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i have a Z830 and i'm really happy with it. But i have a little missing DLL message after booting.
It says: "*there was a problem starting msixvq32.dll The specified module could not be found*"

My question is, where can i find this missing DLL? I know how to switch off the alert with msconfig, but i doesn't solve the problem, it just hides it..

Thanks for your help


A:Missing dll file on my Satellite Z830

Since when this message occurs on start-up?
Have you done anything that can be responsible for this?
Can you identify for which module is this dl file important?

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my name is Stefan.
Today my Z830 stopped working and shut down.
When pressing the power button, the notebook anwers with a blinking code 52h.
This means that there is something wrong with the E5V part of the internal power converter.
How can I locate the switching regulator, which generates the 5V?

Thank you.


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What is wrong with the cooling and fan on my brand new Satellite Z830?! It is totally unacceptable.

The computer has NO programs running bar the desktop and the fan is on! Its loud, buzzing and annoying! The laptop is on my desk so the cooling is not blocked. How did this pass Quality Assurance?!

When I bought the computer it has the most up-to-date BIOS pre-installed: 1.60.

CPU temperature is 50%. Internal System temperature 42%. Fan speed 48%!!!!!

How I stop the fan coming on bar cutting a wire?! There must be an 'off' function somewhere?! Why does the fan continually run at 48%?!

Is this a software fault or hardware fault?!

I'm very disappointed.

A:Re: Cooling fan issue on Satellite Z830

WHY IS THE FAN CONTINUALLY RUNNING AT 48%??!?!?!?!!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!!?!?!!? ?!!??!?!

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I just purchased the Toshiba Satellite Z830 - 10J and am very surprised by the loud fan noise!

I read on other forums that the noise might be louder depending on the device or that a BIOS update might help slowing down the fan activity when the laptop is running idle. Does someone know if there is a remedy to the fan noise?

For me it is really impossible to work with such an ongoing noise!!!

Thank you for your help.

A:Loud Fan noise on Satellite Z830-10J

At the moment don?t think about BIOS update.
What you should try at first is to change ?Cooling method settings?.

Open power profile that you use (probably Balanced) > Advanced power options > Toshiba Power Saver Settings > Cooling Method and change both options to ?Battery Optimized?.

It should reduce cooling fan activity.

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Ever since I first started using my ultrabook, it's extremely wobbly.
While I'm typing random texts it keeps wobbling and it's incredibly annoying.

Placing a folded piece of paper under the front left corner fixes the problem, but it's not a steady solution.
The weird thing is that this problem keeps occurring, no matter where I use my ultrabook
(so it's not about the surface I normally work on, since it's already been on literally hundreds of different tables at the university library).

At first I thought I'd get used to it, but lately I feel like the wobbling has been getting worse.

How should I fix this or can Toshiba fix this?

A:My Satellite Z830-10J is extremely wobbly

What Satellite Z Ultrabook do you mean exactly?

According to you question:
> How should I fix this or can Toshiba fix this?

Don?t know if you can fix it? you can check if the rubbers at the bottom of the unit are placed correctly? but I think if there is something wrong with the notebook?s cover, the Toshiba service should check it.

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Recently my SSD drive failed, I had a spare brand new one so I replaced it. Since replacing it I've been having issues with my battery. The laptop works fine when plugged in, however if I remove the AC plug the laptop will switch off (like unplugging a desktop PC). The battery shows up in device manager, the following is listed:

Microsoft AC Adaptor
Microsoft ACPI-Compliant Control Method Battery
Microsoft Composite Battery

When the AC power is plugged in, the battery says charging and is stuck a 9%, it's been like that for days.

When replacing the SSD, I didn't touch anything else (well not that I know of), and made sure I was touching the SD slot (to ground any static). I'm not sure if that is the issue.

The ultrabook is just over a year old, and the battery was perfect before this.

Any help would be greatly appreciated.

Many thanks,

A:Satellite Z830 - battery issue

In my opinion on this Satellite has different design and construction so such exchange should be done by authorized personal only. On this virtual way we cannot say much. Who know what is wrong there.

In my opinion it must be tested with another battery and just on this way you can see if the battery is troublemaker or anything else. I?m afraid you need professional help with this issue. Contact nearest Toshiba service and let them check battery and power supply electronic.

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I would like to know how I can replace my PC (Satellite Z830-10T) in Japan.

Two years ago I bought the PC in UK and now I'm living in Japan.
The battery of the PC is now running out and not recharged any more, so I think I need to replace the battery.
Then, I asked to Toshiba support in Japan to replace the battery but they declined my offer, because they deal with only products sold in Japan.

Could anyone tell me how I can replace the battery of my PC in Japan?
Do I send the Customer Center in UK? If so, what is the address? How does it cost?
Or, it might be necessary to think to replace the battery by myself. In that case, could anyone tell me what the battery product number is?

Thank you in advance.


A:Satellite Z830-10T - Battery Replacement

It is not easy to give you a good advice what you can do. Problem is that your notebook must be disassembled and this should be done by authorized personal only.

Maybe you can order battery from UK and ask ASP in Japan to exchange it. It should not be problematic. I can just imagine that they have problem to order original parts.

Try to order it in UK or maybe you have someone who can do this for you and send it to you.

Check also similar thread - https://forum.toshiba.eu/showthread....llite-Z830-10U

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Hi, did anybody try to upgrade Z830 BIOS.
After I re-booted I get a message to insert an original Windows disk, but Z830 does not have optical drive and furthermore I do not have Windows disk, since it came pre-installed?

I went back to the store and they plugged USB optical drive with an OEM Windows version and I got into my ultrabook, but a day later I got the same message to insert an original Windows disk after a re-boot without me even trying to upgrade BIOS, so it seems that BIOS upgrade did not work the first time!

Why would BIOS upgrade ask for an original Windows disk? Any thoughts? Thaks!

A:Satellite Z830 BIOS upgrade


Please try this:
Power up the unit and press F2.
This should allow you to access the BIOS.
In BIOS press F9 this will set the BIOS default settings. Press F10 to save the changes.
Now boot up the unit.

If you will not be able to boot up the Windows. Try this:
Power up the notebook and press F8.
Now you should see an Advanced boot menu.
Here choose Repair my Computer -> HDD recovery.

HDD recovery will start the recovery procedure without the usage of any disks.
This will help you to set the notebook back to factory settings.

Hope this can help you.

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i have a toshiba z830.

like we can read here: https://bugzilla.kernel.org/show_bug.cgi?id=40722

"The GTF0/1 is not defined anywhere, but referenced in _SDD control method. When this control method gets run, it will access the GTF0/1, and that caused a run time namespace look up error, and that also caused the control method's execution failed. But I think this will not affect your SATA device, it should function correctly, right? What the BIOS people tried to do here is to set NCQ autosense feature for the drive."

it's seem to have a problem.

any fix soon


A:Satellite Z830 - Update BIOS soon?

Sorry mate? maybe you understood something wrong? this is user to user community.

Regarding the link and possible bug:
You posted a link to an Linux OS page / kernel bug tracker?

As far as I know the Linux is not supported by Toshiba.

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This evening I bumped my computer screen as I rested it down (not too hard, but it slightly slipped from my grip).

The laptop appears to be functioning okay other than an issue with the screen. About 3 quarters of the screen is not working, it is just white background, with colourful streaks, and a large diagonal black line.

Is this likely to be simply a broken screen, that could be solved by replacing the screen itself? I am waiting to order a new screen but I don't want to spend the money if the problem is likely to be something else..

Also I've been told it's relatively easy to replace the screen yourself. I've done minor repairs on laptops/pc's in the past (new keyboard/track pad). I don't have warranty/insurance and can't afford a pro. Is it something I should be able to do myself?

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Apart from waiting a lifetime for these parts to appear on ebay, can anyone suggest where I can purchase replacement hinges to attach my screen onto my laptop again as there is nothing wrong with the laptop in any other respect.


A:Broken screen hinges on Satellite Pro M30


Usually all compatible parts can be ordered from the Toshiba Authorized service partner in your country.
The guys should be able to provide the right hinges.

To find the right ASP please check this page:
http://eu.computers.toshiba-europe.com -> Support & Download -> Find an Authorized Service Provider


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Hi I today replaced a broken screen on toshiba satellite c50-b-14h and the most strange thing that i have ever seen happened. So here is goes. Everything is connected correctly BUT when i power on the laptop i dont see post screen, or toshiba splash screen or uefi but i wait a little the os loads up and everything works find. The screen works in OS but not in bios. Its like the bios i missing drivers for the screen or they cant co-operate to set up resolution. But windows does open correctly. i ve tried to change bios display options via system setup (toshiba tool) , if i set to vga, i can see the bios in the external screen . If i choose auto or system lcd only i see nothing. Is there any work-around to fix it ? .

thx in advance

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I recently bought a Satellite z830, of which I am very happy.

Since my job requires it, I wiped the hard drive and installed Ubuntu linux instead of the default Windows installation.
I now wish to upgrade the BIOS to the latest version, but unfortunately it is available as a windows-only .exe

Is there any way to upgrade the BIOS version using only Ubuntu?

Thanks you

- Chris

A:Satellite Z830 - BIOS upgrade on Linux?

Since the Toshiba European driver page provides just an Win-based BIOS update version, you will need a running Window OS in order to update the win-based BIOS. :(

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I have been using a USB mouse for a few weeks and touchpad has always been operational. A couple of days ago the touchpad has stopped working. No issues are raised in the device manager so that pointed me to the on/off buttons for the touchpad. But pressing the dedicated button and fn F9 have not changed anything.

Really confused but think I am missing something really obvious as I cannot think of an initiating event so assuming some magic button will bring the touch pad back to life.

All help gratefully received...

A:Satellite Z830-10U - Touch Pad has stopped working


What happens if you disconnect the USB mouse?
Can you use the touchpad again?

From my point of view the usage or installation of external USB mouse has affected the touchpad functionality? I cannot say for sure why and what happens exactly here but I read in different forums about similar issues and sometimes the usage of USB mouse caused the touchpad problems.

For example: in my case the touchpad did not work with connected USB mouse? I was very confused but found a solution? in my case the option ?disable touchpad when USB mouse is connected? was checked and this disabled the touchpad.

You can find this here:
Control panel -> mouse -> last tab (advanced) -> Advanced settings button

A friend of mine could not use the touchpad because it was disabled in BIOS.
This is worth to check too?

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I have recently purchased a refurbished Satellite Z830 and I am trying to load my own photographs into the display background: I am attempting to load them to Windows/Web/Wallpaper/Toshiba, but I am barred from access. i have created a new file under the Wallpaper file, but i cannot access that either.

Where do i go and to where can I upload my own background photos?
Richard B

A:Cannot upload background photos on my Satellite Z830

I presume you want to load some pictures and use them as slide show for the desktop background, right?

If yes open windows explorer and copy all pictures to Libraries > Pictures.
Click with right mouse button on the desktop and choose option Personalize > Desktop background.
As Picture location choose ?Picture Library?. Select your favourite photos, define picture position and changing time. After doing this confirm with ?Save changings?.

That?s all. Please test it.

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When I do a suspend to ram during the night, battery can lost 20%... don't think is really normal.

How much charge do you lost during the night?


A:Satellite Z830 - Suspend to RAM -> battery drained

Even when notebook is OFF battery will lose the capacity so it is ?normal?.
How many percent will battery lose is different and not the same on all notebook models.

To be honest if you use notebook on battery power supply it is logic to me that during the night you use hibernation and not stand-by mode. Stand-by mode is for short period of time only.

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Hey, I bought a Toshiba Satellite Z830-10w. It is a fine ultrabook.
I wonder if the motherboard supports more than 6 Gb ddr ram.

Have some here tried with an 8 Gb RAM block Regand flemming

A:Satellite Z830 - I wonder if the motherboard supports more than 6GB memory

>I wonder if the motherboard supports more than 6 Gb ddr ram.

The chipset is responsible for the RAM
So you have to know if the chipset would support the 6GB RAM,.

The Z830-10w supports the Mobile Intel(R) HM65 Express Chipset and it should support 8GB RAM

From my knowledge the unit is equipped with one 2GB internal RAM which is NOT removable.
You can upgrade ONLY one slot?
So one slot can handle 4GB RAM and in such case the 6GB RAM are supported.

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i need some help... I have a new Z830-10J. During the first
setup the Notebook crashed and rebooted. I always get
the error

"The computer restarted unexpectedly or encountered
an unexpected error. Windows installation cannot proceed. To install
Windows, click "OK" to restart the computer, and then restart the installation."

After the restart i get the same error again and again... Pushing F8 does not bring
the repair options. Every option (Safe Mode, Debugging and so on) only leads to the
same error.

What can i do?

Best regards,

A:Satellite Z830-10J stucks in a installation loop

meanwhile i have an bootable USB stick with win7, but the
repairoptions does not find a backup to repair... but i see
3 partiions, besides the normal system theres a backup and
a boot partition.

Im going to download the Win 7 Home Prem. trial version and
will install that one. Do you think i am able to "restore" the system
after the installation? Otherwise the whole software from tohsiba
is lost :(

Message was edited by: ltkrogoth

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I've recently bought a Toshiba Satellite Z830-10 from PC World UK. I'm experience constant electric shock when my wrist touch the laptop body while charging with the adaptor. No problem when it is on battery.
Does anyone having similar problem?

After some research on the internet, there are some report about laptop with metallic casing when the manufacturer supply with 2 pin plug which does not have earthing.

Other company have replaced their problematic laptop with 3 pin plugs for all their customer. My adaptor is indeed with 2 pin plug.

Could the shock by lack of earthing in this case similar to Dell problem?

A:Satellite Z830-10 - electric shock while charging


I would really recommend contacting the Toshiba authorized service partner in your country to check the parts and to fix this issue.

A friend of mine is an Z830 owner but as far as I know he did not experience any similar issue.

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After changing almost every option in the BIOS, I came to this forum, and found a solution, that doesn't work for me.

The u-book refuses booting all I tried. USB-Stick and -DVD in every port, BIOS all that can be changed.

Finally I forgot the USB-2,5-HD to connect prior the reset and: voila, it works. Acronis initialized the drives later on, so I can attach it, after the Satellite agrees in booting external device.

The other thread was closed, although my solution isn't mentioned. That's why I created this one.

A:No External Boot on Satellite Z830-10J - SOLUTION

I have Satellite U940 without optical disc driver and construction of my notebook is pretty similar to your Satellite Z830.
I got my machine with preinstalled Win8. After recovery media creation (USB) I used my external USB ODD to install my own Win7 64bit version using original Microsoft installation disc.
After SATA driver load I?ve installed Windows successfully. External USB ODD was recognized properly and everything worked OK.

Only thing I?ve changed was secure boot option in BIOS.

Anyway, thanks for your posting.

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I see that Satellite Z930 is on the Toshiba list of supported upgrades to windows 10, but no sign of Z830. I have a Z830-10U and trying to decide whetehr to take up the free upgrade to windows 10 before it runs out in July 2016. Has anyone done it successfully?

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Hi All, I have an occassional issue where upon waking my Z830, the screen will go black, the computer restarts, and I get the "Windows did not shut down properly" screen.

It only happens occassionally, but I believe with the following sequence of events:
1. Put computer to sleep by closing the lid
2. Wake computer by opening the lid

Once I restart using the "Start Windows normally" option, all is fine.

Anyone else experiencing this?? I love this laptop, so hate to think it's having any issues already!

A:Issue with Satellite Z830 restarting upon wake

> It only happens occassionally, but I believe with the following sequence of events:
> 1. Put computer to sleep by closing the lid
> 2. Wake computer by opening the lid

Does this happen if access the sleep mode in other way? for example by clicking on Start button and choosing Sleep?
Does this happens with hibernation mode too?

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I just formatted my new z830( awesome ), cancelled all the partitions an installed a clean W7 copy.
All worked perfectly fine.

But.... I forgot to create the recovery DVD so I can't go back to the factory settings.
Have this voided my warranty in any way? I hope the hardware will still be guaranteed....

Thanks in advance,


A:Does HDD format void warranty on Satellite Z830?

>Have this voided my warranty in any way?
No. I just hope you have registered your new notebook.

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my Z830 should have a SSD capacity of 128 GB (according specification).
If I open the property of C: it shows me only only 97.6 GB.
What is wrong? I would like to have the full 128 available.

Thanks and best regards

A:Satellite Z830 - SSD 128GB capacity incorrect

> What is wrong? I would like to have the full 128 available.
Nothing is wrong. On your SSD is not saved OS only. There is saved recovery image too.

Open disc management, check SSD partitions structure and let us know if 128 GB are there.
Full available? You will never have whole 128GB available.
What you can do is to read user?s manuals document, create recovery discs and after doing this you can remove partition with recovery image and so increase available SSD capacity.

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Dear customer support,
dear users,

The following problem occurs with my Toshiba Satellite Z830-10 K.

I am using a Toshiba Dynadock via USB 3.0 in order to connect to a LG monitor with 1920 px. The graphics works fine here. Also, when I first used the ultrabook without the Dockingstation everything was fine. However, since I am using the dockingstation I have a graphics error on my screen when I am using the ultrabook without (!) the dockingstation.

I attached a screenshot and a picture:

What happens is that directly from the booting phase onwards the screen shows several white lines on the right hand sight of the display. Some disappear, most stay.

However, the area where these lines occur is limited towards the middle of the screen.
Consequently, I cannot work with the last right hand 3 cm of my screen.
What causes this problem?

Interestingly, on the screenshot everything is fine, however on the picture you can see the real result.

I have the most recent graphics driver installed.
Any ideas?
Hardware or software problem?


A:Satellite Z830-10K - Graphics error using Dynadock U3

Hmmmm..... it is not easy to say what the problem can be.
Try please to check http://www.displaylink.com/support/downloads.php and maybe you should install latest driver offered on this page to see if the problem persist.

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I have an ultrabook z830 and the webcam is not working since W10 upgrade. I have tried installing the webcam application software from toshiba and also the one supplied with the laptop but when I try to run it it just says webcam initialization failed please restart application. I have uninstalled and re-installed a few times. The webcam worked fine before W10 upgrade. Can somebody please point me in the right direction for the correct webcam drivers. I have tried many without success.


Message has been edited: subject changed from Portege Z830 to Satellite Z830

A:Satellite Z830 - webcam not working since W10 upgrade

hmmm somebody has changed my title to portege z830 instead of ultrabook z830

I dont believe my laptop to be a portege

when I list my part number in the drop down menus it shows me this

Satellite Z830

I cant find the words portege anywhere on my laptop

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I am running a Z830-10M with an external monitor. I want to close the laptop lid but use the internal speakers, but when I close the lid, the speakers stop sounding!

How do I fix this?


A:Satellite Z830-10M speakers turn off when lid is closed

I assume your notebook goes into sleep mode when the lid is closed.

In such case you have to set the option ?Choose what closing the lid does? to nothing

This can be found in control panel -> Power Options -> in the left column

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im going to upgrade my wireless chip in Z830-11H (pt22le) to enable intel WiDi. Before ordering a new chip i'd like to get a certainty about which Intel Chips that support WiDi are supported by my system? Right now i have Atheros AR9002WB-1NG, which otherwise works quite well, except missing widi, and im just tired of not being able to use it since my LG tv supports it!

So please help me out! Which one of these cards can i use?


I would rather get one of the newer models but which ever works will do.

Thank You so much in advance to anybody who takes the time to help me out!

A:Upgrading wireless chip in Satellite Z830-11H to get WiDi

As far as I know such upgrade is not supported so I don?t think anyone here will be able to help you with right information. I mean, such info can be offered by Toshiba service if they know it.

As you probably know hardware upgrade is very limited and except HDD or RAM other kind of hardware upgrade on mobile machines is not supported.

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