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Frozen laptop on 'boot after updates'

Q: Frozen laptop on 'boot after updates'

Update bombed at 98%. Msg displayed ..."Failure configuring Windows Update
Reverting Changes
Do not turn off your computer"
It has been going round and round for days.
I tried turning off the laptop but it just 'boots' back to the same message.
What can I do...?????
Cheers - Arlo

Preferred Solution: Frozen laptop on 'boot after updates'

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Frozen laptop on 'boot after updates'

Hi Arlo,
Welcome to the forums, you could try refresh, reset or a Repair Install.
Reset Windows 8
Refresh Windows 8
Repair Install Windows 8

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Hi, I have an acer 3040 which is running Vista Business. I installed Norton on it and in the process of doing so I had to update the driver for the external DVD Drive (I had Norton 360 on DVD).  I tried and tried to get the external DVD drive to work but I gave up in favour of downloading the trial from Symantec and then entering the code I had on the DVD case.  Then I tried to reboot................................. there was some text about Windows installing updates, the computer turned off and started up again and then - Nothing! Just a message on the screen about the updates not being configured correctly and reverting changes with a stark warning not to turn off the computer - end result after hours of the same message - NOTHING!  Just the same message with no other result as a reward for waiting.  Can anyone help please?

A:Vista Business frozen on boot, updates not configured, reverting changes

Sorry to hear that, do you have a Recovery Disk for Vista?  If so
insert the disk
reboot your system
as its booting up Press F10 or F8 (this is different for each computer, it should give you two options at the boot screen)
Select Boot from DVD/CD and hit enter.  (if a message pops up saying Press any key to continue do it)
This should allow your computer to boot, and give you a few options
Restore, refresh and repair
Here is a link to Microsoft support about using system recovery, what each does, and how to do it.  Click here for the link.
If your DVD drive still will not work you can use the Microsoft DVD to USB tool.  Down load it here.
I will follow this topic for a few days, if you have any questions please ask.  Just allow up to 24 hrs for a reply, we all here help more than one person at a time.
Good luck

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In the update screen (settings-update & security) it shows the following updates are available, and further down the page it shows Downloading Updates 0%. this has been the same figure for about 8 hours and no advance. Not doing any other work on the laptop, so all resources are available.

These are the updates numbers: (mainly for Windows 10 Version 1511 for x64-based Systems)

(KB3182373),(KB3185614),(KB3115462),(KB2597974),(KB3161102), (KB3181403),(KB3150513),(KB3118300)

What can be done to either enforce the updates or get rid of them!

A:Updates frozen

Hi, you will see an extended discussion in this thread (including what I found worked for me after about the 3rd attempt) for the latest several 100 Mb build 1607 update which many found hung.
Cumulative Update KB3189866 Windows 10 build 14393.187 - Windows 10 Forums

There are some ideas there which should also be relevant to you.. Hope you find one that works.

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Every time I get an automatic update my laptop Windows 7 doesn't boot up , system restore unsuccessful . get error D:\$Extend\\RmMetadata\$Txt error code 080070005 HELP.

A:can't boot laptop after updates

Try this website:


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Hi guys,
My computer was doing an update and shut down now upon restart it goes through a working on updates screen and runs to 72% and freezes.
I've tried everything I can not get to a log on Page or anything as this is the first thing that comes up.
Can anyone assist me please?

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So the other day I installed Vista SP1 on my sister's laptop. It wen't through steps 1 and 2, then restarted. However, before it could get to step 3, it went to a black screen and with 251/60... flashing with others things. I tried restarting the computer and it said the computer couldn't boot. I tried the repair thing, but it didn't work. So I reformatted the hard drive and reinstalled vista. The computer was fine. So I decided to run windows update. It downloaded everything and installed it, then restarted. But windows wouldn't boot again. I couldn't even enter safe mode. If I tried to select anything, it would just restart the computer and go to the same screen.

Did the vista updates screw up the computer? Is there anything I can do to fix this?

A:Laptop can't boot windows after installing updates

Try running chkdsk on the hard drive you're installing Windows on, to see if it comes up with any erros. Could be a problem with the boot sector.

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My install on Win7 64x SP1 was going fine until the windows update screen. I told it not to set up windows update, but it still wanted to do some setup. It restarted, and now always restarts to a screen saying 'Failure configuring windows updates, reverting Changes', and stays there permanently. How can I bypass this screen?
I already have a Windows installation on another HDD, this one was to be on a partition on a 2nd disk

A:Failure configuring windows updates frozen

Reboot to the Repair Environment, and use the option for System Restore from there.

reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

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Here we go again…few days ago I had a prob with some spyware that was successfully sorted by these fine people here…once it was sorted I thought it would be a good idea to download the critical updates from dear ol Microsoft (even though I’ve had probs with this before) Anyway…I downloaded all the important ones and now my comp (Compaq Presario 700 laptop) has an intermittent freezing problem (freezes solid…only way out is to hold the on/off button down for 15sec), sometimes 5min from boot, sometimes 2 or 3 hours. The weird part is that there seems to be no rhyme or reason to when it freezes, (apart from maybe when it goes under load, downloading files, trying to perform restore, virus checks etc which pretty much mean it will freeze). I did manage to do a HouseCall this morning and everything came up clean so I’m fairly sure it is just a prob with the M/S downloads…the prob is how to keep the downloads & stop the system freezing as well (coz I really, really don’t want anymore of that spyware! plus doing a restore to an earlier point is NOT easy as this thing will freeze halfway through). The following is my setup:-

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Build 2600
OS Manufacturer Microsoft Corporation
System Name NEILS2003
System Manufacturer Compaq
System Model Presario 712EA 470031-056
System Type X86-based PC
Processor x86 Family 6 Model 6 Stepping 2 AuthenticAMD ~1195 Mhz
BIOS Version/Date Phoenix 4.06CJ15, 13/12/2001
SMBIOS Version 2.3
... Read more

A:XP Critical Updates have left me FROZEN! (HJT log included)

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All too often, I have to wait 3+ hours before doing a cold boot due to an install that is frozen.  At times I had to reinstall from a recent backup due to crashes as I cold booted not knowing what this black box was doing. See topic:https://www.lifewire.com/when-windows-update-gets-stuck-or-frozen-2624439 See:  You can tell if Windows updates are stuck if nothing happens on screen for 3 hours or more. If there's any wonder after that long, take a look at your hard drive activity light. You'll see either no activity at all (stuck) or very regular but very short flashes of light (not stuck). So...  how can this so called workstation tell me what is going on internally?  All the user maintenance negates any speed advantage. Is there some Windows 10 secret window that will tell me if I should wait as an install is being done, OR waste time waiting AND NOT BEING PRODUCTIVE. Maybe someone here knows the reason why I cannot see any activity light on the W540 and I gues W541?? Right now, I appear to be stuck at 19% upgrade/install.  

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i have a dual boot laptop dell insperion 1710. dual boot xp and vista on a partitioned disk
last night my battery ran out while it was doing an update for xp.

tried to boot into xp but it would get stuck on the xp emblem.

i can however boot into vista just fine.

im thinking either my MBR was corrupted or my boot ini

any other ideas?

if all else fails i guess i will have to reinstall XP again. and i know that is a pain cause i have to go into dos commands an mess with the bootlaoder.

evrtything is backed up on a external drive.

any help or ideas would really help me out


A:my laptop battery drained out while doing updates, now it wont boot

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I built this computer about a year ago, everything has been fine up until about 3 days ago. All of a sudden now i cant get past the windows boot screen, i make a selection (safe mode, last known good config, or normal) and it immediately freezes on that screen. I have tried to let the time run down but it freezes on 0.

Before it got to this point my computer would freeze from time to time usually when i was asleep or at work and the screen saver was up. I would move the mouse but the screen saver was frozen so i would just reboot. I did disk cleanups, defrag, Removed any scheduled backup tasks, ran spyware/anti virus detection software and removed any settings to turn off hard drive or monitor after any period of time.

I currently have the computer in pieces...i have booted the hard drive in another computer with no problem. At that point i ran a hard drive test where i passed with no issue. I have tried booting the computer with different sticks of RAM in about every combo imaginable (no luck). I have tried running a repair on the OS with the windows disk but never made it far enough to get anything done. I think it might be the motherboard but i am not positive. i am looking for some advice before i go and buy a new board. I have been debating on flashing the bios but have actually never done that before so i wasnt sure. Please Help...

A:O/S Wont Boot Past XP Boot Menu (Frozen)

You might want to try (no for certain) to remove the battery from the motherboard to reset it and then attempt a reboot.

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I was online today when my computer suddenly shut down. I tried to reboot it but when I did an Intel screen comes on with the letters 'EB' in the lower right screen and the computer seemingly is stuck on this screen. Nothing else happens. I have no options to do anything. CTL, ALT, DEL doesnt work. F8 doesnt work. Nothing.

Of note, I am using Windows 7. If anyone can offer me any suggestions, I would greatly appreciate it. Thank you very much!

A:Frozen Boot Up

Hello volbuck1

Here are a couple of things to try

1) Turn the off (Shutdown instead of Restart)
2) Remove any USB devices from any USB ports on the computer

Then power on the computer and see if that changes the boot process.

Try these two things first and also let me know if you have your Windows 7 DVD or a Windows 7 Repair Disc.

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I have seen plenty of posts on this matter however they have all been fixed by methods I have already tried. I have had no problems with my computer til this happened. I shut down my computer like I always do came back and turned it on about an hour later, seen the eMachines logo flash up and then it went to the PCI Device listing and said Boot from cd. I left it sitting there up to an hour and it did nothing. I changed the boot order to Primary -Hard Drive Secondry -CD Rom. Now instead it goes to the same screen and does not say Boot from cd. So then I had the bright idea to insert my Restore disc and I did a restore with a backup, for it to still do the same thing. Next time I did a full restore and it still does the same thing! It will not let me boot into safe mode as it does not give me the option. I have attached a picture of what is wrong it would not let me insert into my picture!

A:Frozen at Boot From Cd


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I know for a fact that this has been covered many times, but from all of the research I've been doing and all of the reading in forums I've not found any solution to my problem.

I had a pc that I built back in 2001 that I still use, but recently got a newer pc that somebody was gonna scrap, the new pc has a slightly faster cpu (2.8ghz) than my old one (1.3ghz).

I installed 2 sticks of ram in the new pc and it worked fine, but I didn't want to use the preexisting ver. of xp on there already (home), so I formated the C partition (all my files were on D) and installed my authentic xp pro. when it finished loading the initial files and got to the FIRST boot (where it shows the windows logo and a loading bar for the first time) it keeps freezing.

I know it's not the disc because I JUST used it in the old pc and it worked fine, I know it's not the ram because i tested that out too (before reinstalling xp)... so now I'm stumped, what can I do to get this new pc loaded?

A:First Boot & FROZEN :(

Did you do a full format or a quick one? All a Quick format does is lay
down a blank FAT and directory table.... If you did do a quick format now it's time do do a full...a Full format truly scrubs the disk from
scratch, rebuilds all of the file structures, and checks to make
sure that everything is copasetic.

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So I'm new here and don't really know tons about computers. I have a HP laptop with windows Vista that recently started freezing when I was running Norton 360 virus scans. It kept freezing around the windows\system32\driverstore\filerepository folders. The Norton techs updated my 360 to v.2.0 but that didn't change anything. I had been downloading songs from Limewire (supposedly a stupid move) and btjunkie. My virus scans came up with no viruses. I came to this website to find some advice and read the sticky about the HJT program and downloaded it to get the log for my post. My computer froze and when I rebooted, it loads to normal mode, but I can't click on any icons and eventually my cursor turns into the loading circle and it freezes because the clock stops counting time. I've tried opening on safe mode and safe mode with networking but those load and freeze as well. So I don't really know what to do because I have a whole mess of files on there that I don't want to lose. Is there anyway I can get it to load long enough to save my files on an external hard drive before having to start anew? Obviously I don't have the HJT log so I'm not sure what other info I could give you. I'm sorry if this is not posted in the right forum, I just figured it was most related to this topic. Also, I'm a Canadian living in South Korea so I'm not 100% sure about being able to see HP techs here.

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I was wondering if by running Norton and Windows Security Essentials simultaneously (which I was accidentally doing) could that be the reason why my laptop has been 'freezing', meaning the mouse, and none of the keys work. So now I have neither installed, and after doing a system restore, I'm wondering which one I should install, and if one or the other may have caused this issue. Any ideas? Thanks.

A:frozen laptop

hi fafafofo, and welcome to sevenforums,

it's generally a bad idea to have two av's running at the same time.

as to which one to keep, well mse is free and i suppose you've paid for your norton?

why pay for something that you don't use - or conversely, why not use something that you've paid for?

which version of norton is it, by the way?

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I just started up my computer and nothing is responding. The internet connection symbol has the swirly circle on it, and nothing loads. I click on the bar thing at the bottom and it all just freezes. I ran malwarebytes in safe mode and deleted the found files, but it still happens. Anyone know how to fix this?

A:Frozen Laptop

please do not duplicate posts
you have posted in Windows 8 and 7

I have closed this post

so continue here please

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I got on the internet and both Chrome and Edge was not responding for appoximate 10 munites. I tried to close out and it would not let me, therefore, and I tried to restart the laplop. It is now frozen and I don't know who to undo it. It a HP Pavilion x360. Not quite sure what operating system. Have not check it, but it is Window 10. Appreciate your help. e_small-02


Hi,Please try hard reset: http://support.hp.com/in-en/document/c01684768See if the issue is resolved.It'll be useful if you try tapping F2 key as soon as you power on laptop, complete extensive hard drive and memory tests.Do you have recovery media created after first setup of this notebook?What is the exact product number, model name of this notebook?http://support.hp.com/in-en/document/c00033108RegardsVisruth

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Hi, I know you helped my mom get her computer up and running, I have a Toshiba laptop, that always freezes randomly. It worked fine up until about a week ago... I can't do anything, I start a program or a game, or open the internet and it freezes usually within five minutes. I can't do anything to fix it, like move the mouse or press control alt delete. How can I fix this?

A:Frozen Laptop

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I have a gateway laptop and on startup it is freezing up. I get a screen which says Gateway in the middle. Lower left hand bottom it says Press F2 for system utilities. Above lower right hand bar on the sceren it say Bios Setting F2 and Boot Menu F10.
When I press F2 it says wait and nothing happens.

Then I do Ctl-Atl-Delete and nothing happens and still nothing happens. So I turn it of. It turns off.

When I restart this happens again and the same thing happens again and again.

Please help. What can I do?

A:Frozen Laptop

Hello Asterlotus,

Is this a new out of the box Gateway laptop or is it a few years old?

Can you please provide a model number for this computer? There may already be a fix for the problem available from Gateway that we can research.

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Today I was at the library and my XP Home Edition pc froze.  I don't really remember exactly when it happened but I should have expected it after the updates came through on the 11th.  
I don't know if anyone will even want to help me fix an old xp like this as you guys have helped me before.  My hope is that we can get it right at least so that I can keep it around and load Linux.  
From what I remember I was watching some youtube vids to learn how to use Macrium Reflect to back up xp and had downloaded it the day before.  Then I took a break and came back and started pc and all was frozen.  I then ran avast and mbam quick scans in Safe Mode with no infections.  Then I used System Restore to get back up and running.  After this I had some issues running avast and mbam and had to reload them.  I then ran an avast BootTime scan and and the two quick scans again in reg. mode for good measure with no infections.  After this I loaded Fastone Viewer from Library pc onto my usb so I would have a tool for repair.  I then tried to install it and avast detected a virus:  
Infekce zablokovana
Infection: XML: Adware-A [Adw]
I am using it right now even though I probably should not lol.  I am tempted to just go to W7 unless this can be fixed easily.  If it can than I would just go to Linux due to finances and leave it on pc but not using it online.  

A:Laptop frozen

Please run these for me
Please download MiniToolBox   to desktop and run it.
Checkmark the following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)
Please download AdwCleaner by Xplode and save to your Desktop.NOTE : Please close or save all work, as the computer will be Rebooted
Double-click on AdwCleaner.exe to run the tool.Vista/Windows 7/8 users right-click and select Run As Administrator.
Click on the Scan button. (only once)
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
If you see any which you do not want removed, remove the check mark next to it.Next: Click on the Clean button (only once) to remove the selected items.
You will receive a message telling you that all programs will be close so that the infections can be removed.
Click on OK, and then OK again to confirm the reboot.
When cleaning process is complete a log (AdwCleaner[S0].txt ) of what was removed will be on your desktop.
Please copy and the paste this log in your next post.
A copy of all logfiles are ... Read more

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For the last couple of months my laptop has been freezing, by this i mean i cant do anything and i have to restart the computer using the power button. Recently it has got worse and worse to the point where it freezes on the windows screen meaning i cant even access my desktop at times and also as soon as i insert a USB stick. I feel its a hardware problem as ive completely formatted the laptop numerous times and the problem is still persisting.I had a blue screen about a week ago and it said at the top "USB Faulty" so i feel that one of the usb ports is not working right.

Is there anyway i can eradicate this problem my self or is the best way to get it repaired at a computer store. Also how do i identify that its definitly the usb drive because it also freezes when a pen drive is not inserted, it does it at random times.

Computer Specs

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 1909 Mb
Graphics Card: Intel(R) Graphics Media Accelerator HD, 730 Mb
Hard Drives: C: Total - 225255 MB, Free - 182524 MB; D: Total - 12914 MB, Free - 2143 MB; E: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 1425
Antivirus: AVG Anti-Virus Free Edition 2013, Updated and Enabled

Any help will me greatly appreciated



A:Frozen Laptop

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My computer is stuck on the windows screen.

A:Laptop frozen

Hi and Welcome to TSF!

Do you have the Windows XP CD?

Can you boot into Safe Mode?

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I have an advent laptop with windows 7. When I turn it on, it starts up as usual and then goes to the advent screen and then another screen which gives me the option to either "Launch startup repair (recommended)" or "Start windows normally". Whichever one I select, the same thing happens. It comes up with the normal login screen but not with the user picture or name, just the blue background. I have tried rebooting and waiting for over 15 minutes but it won't change from that blue screen. The mouse still works but there is nothing to click on. I have also tried pressing F8 at the advent screen but none of the safe mode options etc. work. Please help, I want my laptop back!

A:Laptop frozen before I even log in?

Quote: Originally Posted by Abbie

I have an advent laptop with windows 7. When I turn it on, it starts up as usual and then goes to the advent screen and then another screen which gives me the option to either "Launch startup repair (recommended)" or "Start windows normally". Whichever one I select, the same thing happens. It comes up with the normal login screen but not with the user picture or name, just the blue background. I have tried rebooting and waiting for over 15 minutes but it won't change from that blue screen. The mouse still works but there is nothing to click on. I have also tried pressing F8 at the advent screen but none of the safe mode options etc. work. Please help, I want my laptop back!

Try the following link for a possible solution;


Sometimes the symptoms you are experiencing indicate a hard drive failure.


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I have a Dell Inspiron 1521 laptop using windows vista. Now when I turn on the computer, it goes to the screen for the user log on and is frozen from there. I can move the mouse, however, nothing is "clickable". I have shut down and rebooted quite a few times to no avail. Any ideas??

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Have just acquired a GigabyteM61SMES21 Desktop loaded with win/7/pro and after making a dvd install disc,i decided to try it out,so pressed f12 and brought up the boot menu,only to find that I could not shift up or down to select drive and even escape was frozen. Would greatly appreciate help with solving this problem!! apart from this issue everthing seems to be working properly..many thanks to all  who reply.

A:frozen boot menu

Hi, oldbod. How and where is the dvd installer created from? Can you press keys such as caps lock and check if they lit on keyboard? Other things that could also cause frozen issue related to your problem is a keyboard on USB or PS2 depending on your current interface use, a power supply, faulty RAM module, etc.. Do you happen to know if the problem is existent during or before acquiring the desktop?

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Dell 5150, Pentium D, Windows xp
A friend has abandoned this computer and I'm wondering if I should just wipe the hard drive and start over.
The computer boots through the windows start up screen, but then freezes with an error code dialog box titled:
services.exe -Bad Image
The message says:

The application or dll c:\windows\system32\mmmzoyuh.dll is not a valid windows image. Please check this against your installation diskette.

The cursor arrow is visible, but is frozen.
Same thing happens in Safe Mode, Safe Mode w/ Networking and Safe Mode w/ Command Prompt.

Any suggestions?

A:computer frozen after boot

You should re format the disk.OK I figured that out and I'm doing that now.Good. Hope it goes well.Thanks.

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I have a problem. I have a USB keyboard that came with my Dell Dimension that is about 3 years old. When I start my computer and am trying to press f8 to change the boot order, it doesn't do anything even though the lights on my keyboard are lit up. This also happens when I shut down my computer without clicking shut down, and it comes up saying "Do you want to start windows normally" in which case I have to sit there for 20 seconds since I can't use my keyboard to select it. I have already tried trying a different keyboard but the same thing happens.

I hope I am clear. Any help would be greatly appreciated.

A:Keyboard Frozen during boot up

You could try using another USB Port. is the usb connected to the pc or is it on an external powered USB Hub.? the reason I ask is Hubs can cause problems if too many devices are attached and no extra power is used to power the extra ports. If the ketboard lights up its getting power but the settings in bios could be messed up too. then you need to tell bios to use US Keyboard.

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I have a custom built computer with an Intel core 2 quad, Asus P5Q MB, 4GB mem, Seagate 500 GB drive, using Win XP Pro, SP3. It's been working fine, but suddenly this morning the dreaded window opened that starts "We apologize for the inconvenience......etc." Then lists several possible ways to start Windows, including "Start Windows Normally". However, the screen is frozen - non of the arrow keys do anything, everything is frozen - nothing happens,

Any ideas?

A:Can't boot into Win XP-computer frozen

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Hey, My names Mr_LeE,

ive just purchased a new pc, and it seems to be having a weird booting screen problem..

it gets to the screen b4 the hdd scanning, although i dont think its the hdd's that are the problems.

first it saids

bla bla 256mb gfx card g force,

then continues to the intel main processor intel core CPU stats 2.40GHz(266x9)

it then testes the ram saids ok,

then the options at the bottom of the screen appear..

<DEL> BIOS setup / Q Flash <F9> Express Recovery <F12> Boot Menu

then it just freezes there :S..

i cant press anything on the keyboard or anything.. i just thought mabe i could just go in the bios and it would be fixed but it seems to be frozen or something.. zzzz

if anyone could help, id be greatly appreiated !

thanks for reading


A:Frozen On Boot Screen? help

[-Steve-] said:

Have you tried to rest the BIOS (CMOS), this is a good place to start. To do this first remove the main power cable from the power supply. There is a jumper on the motherboard that will clear the CMOS, the manual will explain how to use this jumper. Alternatively if you cannot work this out leave the main power cable unplugged and remove the battery from the motherboard. The battery should be removed for at least 10 seconds.Click to expand...

im trying it now mate

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Hi: I got a bootup problem on my X1 Carbon 4, with Windows 10. After I press the power button, the Lenovo Logo show up, then the light of F1, F4 and CapsLock turn on, and then frozen with black screen.  The only solution is press the power button 4 seconds to force shut down, and then power on agian.The notebook always can boot up at  the 2nd time, and never happen during restart. This problem happen only if I shutdown at night, and during the first time boot up at next morning. I already try to turn off the secure boot, but it doesn't help. Does anyone has the similar issue? Thanks.

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Hi my laptop has frozen at the opening page and will not move

A:Solved: Frozen Laptop

try booting into safe mode

as it boots tap f8
you should see a menu
see if it will at least get to that

post make and model
any changes recently?

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As soon as I turn power on it shows black screen with blue "hp" circle in middle and won't do anything else.

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My laptop seems to be freezing many times. It didn't use to before. It mainly happens when google Chrome goes slow. The Alt Ctrl Del as well as the Alt Shift Esc do not work. The mouse still work but I can't seem to use the Windows button or right click to go to task manager.

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I started experiencing an issue today which renders my laptop unusable.

It's an Acer aspire 5742 running Windows 7.

Every time i boot up it loads normally until i reach the desktop where the HDD indicator light stays on constantly and i cannot open most of my programs. I can open some basic programs like notebook, but even then they take a long time to open.

I am able to boot in safe mode. I tried a virus scan with advanced system care from safe mode, but during the scan i got a blue screen error and my laptop shut down. I wasn't able to take note of what the error said.

Any help would be appreciated.

A:Laptop frozen at desktop

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If necessary, download and run the tools in Safe Mode with Networking: Restart your computer.
After hearing your computer beep once during startup, but before the Windows icon appears, start pressing the F8 key.
In some systems, this may be the F5 key.
Instead of Windows loading as normal, a menu should appear.
Use the up arrow key to highlight Safe Mode with Networking and press 'Enter'.
Login on your usual account.

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I just started up my computer and nothing is responding. The internet connection symbol has the swirly circle on it, and nothing loads. I click on the bar thing at the bottom and it all just freezes. I ran malwarebytes in safe mode and deleted the found files, but it still happens. Anyone know how to fix this? Also, I tried to do a system restore but there are no restore points so I'm pretty much out of luck.

A:Solved: Frozen Laptop

Hi, first try a Startup Repair.

Sometimes it may take running a startup repair (3) separate times with restarting the computer after each time before it fully fixes the startup issueClick to expand...

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Hi,  I bought my laptop a few days over a month ago and every once in a while it freezes and becomes unresponsive, I end up having to power off by holding the power button down and starting it again.  Does anyone know why this is happening and how I can prevent this ? I am a bit scared because my desktop computer a few years back had the same problem after getting it fixed and eventually stopped working. (Additional note)- I took the wireless mouse from that (^) desktop and used it on this laptop around the first week and I think thats when It first happened (since got rid of it but it's still been happening) , might have nothing to do with it though. WHat should I do ??  Thanks in advance !

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I ordered a new laptop from HP. It was suppose to arrive this Fri. This morning (Thur) I found it on my front porch. Checking FedX I found that they delivered it Wed. That means it been sitting outside for two days at 21f. Would this cause a problem with the laptop? I haven't opened it yet. Waiting for the box to get to room temp. Also Fedx said that I signed for the package when I didn't.

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I have a Compaq Presario 3045US that freezes on occasion for no apparent reason. Mouse, keyboard will not function, unable to shut down, have to pull power and reboot. Don't get any error message and no repeatable process although watching dvds does seem to cause it to happen more often. Anybody have any ideas?

A:Compaq Laptop Frozen

Not really sure but perhaps the CPU is overheating? I had a similar problem on a desktop a while back, seemed to just stop completely when watching DVD's or playing games.

Check the fans are all running and they are clear of ay obstructions. Apart from that im at a loss

Mike Bedford

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Acer 4420 laptop, turn on, screen lights up with "ACER" on screen, task bar on bottom of screen says Press F2 to enter Setup. I press F2 and it changes to Entering Setup but nothing happens after that. Fan is running, I have tried pressing F8 as soon as I start it nothing. I have tried alt. F8 and nothing. I have tried Control, Alt, Delete and the screen goes blank. I have removed battery, pressed "on" switch for 15 seconds and then reinstalled battery and it makes no difference. I don't have any discs for this laptop. The operating system is Vista. When I press the on button to start, and have my hand resting on the unit near the fingerpad I can feel something running but only for a few seconds. ACER support says its out of warranty and will not help.

Any help is appreciated. Thanks, John

A:Acer laptop frozen

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Hey, today i bought a new laptop.
Im currently setting it up and everything was going smoothly until it finished. It rebooted, started up and then started 'Configuring System' this finished then rebooted. Then did the same thing, then it did it again. Now its frozen on the 'Configuring System' screen.

I have a Toshiba Satellite a500 laptop. It's OS is Windows 7 - x64

Anyone know why/what to do?

A:New laptop frozen on config - Win 7 x64

Quote: Originally Posted by Mattchooo

Hey, today i bought a new laptop.
Im currently setting it up and everything was going smoothly until it finished. It rebooted, started up and then started 'Configuring System' this finished then rebooted. Then did the same thing, then it did it again. Now its frozen on the 'Configuring System' screen.

I have a Toshiba Satellite a500 laptop. It's OS is Windows 7 - x64

Anyone know why/what to do?

Hi and welcome Matt

Can you try booting into safe mode (F8 at boot) let us know if you can

Do you have a win 7 dvd or a restore dvd that came with the computer?


Ken J+

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I have a Windows XP Laptop that is almost a year old, I've been using it alot recently and it's been working great! But For the past three days I've tried to start it up and the moment it gets to the welcome screen it stays there and doesn't move. I'm not sure if the screen is frozen because I can still move the mouse around or if it's moving very slowy. I shut it off twice manually ( You know not shutting down) could that be whats wrong with it, or is it a more serious issue?

A:My Laptop is frozen What's wrong with it?

See if you can get into Safemode

How to Start in Safemode

1. Restart your computer.
2. Before the windows logo you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3. Select the option for Safe Mode using the arrow keys.
4. Then press enter on your keyboard to boot into Safe Mode.
5. Do whatever tasks you require and when you are done reboot to boot back into normal mode..

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My HP laptop got frozen and i had to take out the battery to restart it. I had lost my previous ACER laptop in this same way.
It starts from here and goes up to start restarting all of a sudden and then getting completely dead. It seems to be a HW prob.

Someone please check my logs etc to find the real issue. I am nervous.

PS: No new software was installed and no virus is there.

A:My laptop was frozen..plz help..i don't want to lose it

One of our members will come by shortly to help. In the meantime try downloading your files, again, they re not here.

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Thanks in advance,

I have a refurb Dell XPS 630i that is frozen in the boot up process. After I had a program lock up (Media Monkey, specifically) I restarted the computer and got to the Dell screen where the option appears to press F2, etc. to enter BIOS or setup and the computer locked up.

Running Vista with 6gb ram. No new hardware/software installs that I am aware of.

Turning the computer off and on again results in the computer starting up at that exact same place. Not before - not after. Tried to boot up from cd. Will not boot from cd; starts and freezes in the exact same place. Removed the hard drive as I needed access to the data and was able to use an adapter and retrieve all of my documents and files. Got a new motherboard and installed it and replaced the hard drive. Same thing - starts in the exact same place and is frozen. Removed all the sticks of ram and got the beeps that indicate no ram. Installed one stick and had the same results - frozen in time. Installed a different stick - same thing.

Any ideas/guidance would be appreciated.

A:Dell XPS 630i frozen on boot up

Since you replaced the Mobo, it would likely be that some piece of hardware connected to it is the culprit.

Have you tried booting without the hard drive, or the optical drive connected?


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running windows xp....on dell desktop.......
boots up to desktop screen but curser stationary and keyboard not funtioning
Keybourd is wireless and all appears connected as lights on.
Mouse is usb and this working well when used on another machine.
I am not knowledgable enough to fathom out the problem so if there is some kind patient techie person to assist me I would be very grateful.

A:Solved: curser frozen after boot up

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eMachine 6216 being reimaged, rebooted to frozen eMachine splash screen, won't POST,
No F keys respond. CMOS battery pulled, replaced: same thing.

Update: Pulled HD power, can enter BIOS setup, even boot a disk. This supposedly means HD is bad, however HD will start up when slaved to another PC.

Swapped cables with known-good OD which had just booted disk, HD still blocks POST, freezing at Emachine screen.

Solution: Next I swapped in a known-good HD and it started up so I knew prob had to be limited to the HD. But since it started up in the other machine it didn't seem to be a bad HD. Could it be that HD (boot) code might be blocking this BIOS from even POSTing? I wanted to test this so slave the HD again to the other machine and Cleaned it with Diskpart.

Sure enough when returned to the eMachine it allowed BIOS to post, so I booted installer and reinstalled 7. Since it was during reimaging that this boot code apparently futzed the BIOS the image is getting deleted. And I thought I'd gotten a copied image to reimage over the network - wrong!

A:Frozen BIOS Boot screen

Fascinating stuff Greg.

So the question that pops into my head is: what is the bios reading from the hard drive that could be affected by a disk image?
I was unaware that the BIOS could/would read any data from the drive. I was under the impression it only read the info from the firmware.

To the laboratory Igor!

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