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After CCleaner Missing Itunes file

Q: After CCleaner Missing Itunes file

After running CCleaner I can no longer get Itunes 9.2.1 to run. I have no desire for the lastest Itunes 10. When I click on any Itunes icon, I cannot get it to open. I even re-downloaded 9.2.1 again and hoped it wouldn't lose my music. If offerd a repair option to find missing files and install new ones. That didn't help either. Will installing Itunes all over again cause me to lose my music? Would that do the job or would I have two Itune programs on my computer? It had been several days since I ran CCleaner and the files and original registry were not in the Recycle bin. Not sure if there would still be backups. System restore did help either. I am running WinXP and any help would certainly be appreciated.
Thanks in advance.

Preferred Solution: After CCleaner Missing Itunes file

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: After CCleaner Missing Itunes file

Look in your My Documents folder for a file or files called cc_20101207_072215.reg (the numbers in your file will be different).

These are backups of the registry entries that were deleted by the CCleaner registry cleaner.

If you have one or more of those files, double-click on them and it will merge the entries back into the registry.

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I am using windows XP I get a message saying iTunes can't run because a file is missing and I need to reinstall iTunes. I have done this several times and it still does the same thing. iTunes worked fine until I uninstalled QuickTime.

A:iTunes file missing

Have you tried un-installing iTunes before you try re-installing it?

I believe I read somewhere that QuickTime needs to be installed in order for iTunes to run correctly. Something about QuickTime handling the DRM file protection and encryption/decryption used by iTunes.

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i recently deleted a virus that screwed with my registry, for some reason my itunes EXE file disappeared tried using the itunes repair, did not work, and it wont even allow me to reinstall it it pops the following message during installation.

Error writing to file: C:\Program Files\iTunes\iTune.exe
Verify that you have access to that directory.
Click to expand...

its weird because im the administrator
running XP

A:Solved: Itunes missing EXE file

That problem is consistent with file system errors on the C: drive.
Right-click the C: drive icon and choose "Properties", then click the "Tools" tab.
Click "Check Now".
Tick both options and click "Start".
Click "YES" to allow a sheduled disk check.
Restart Windows to invoke the disk check.

How long it takes depends on the drive's capacity and how much data is on it.

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I have installed iTunes 12.9 version but while opening <g class="gr_ gr_115 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="115" id="115">itunes</g> <g class="gr_
gr_126 gr-alert gr_tiny gr_spell gr_inline_cards gr_run_anim ContextualSpelling multiReplace" data-gr-id="126" id="126">i</g> am getting an error message that the program can't start because <g class="gr_ gr_203 gr-alert
gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="203" id="203">api</g>-ms-win-<g class="gr_ gr_204 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace"
data-gr-id="204" id="204">crt</g>-heap-I1-1.0.dll is missing from your computer. Try reinstalling the program to fix this problem.

I have reinstalled this couple of times but every time it gives me the same error. How to resolve this?

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I run ccleaner registry fix and now my Itunes doesn't work properly, I did everything I red in the forums, and still gives me the "iTunes was unable to load data class information from Sync Services' and freeze up on edit preference, have to close it through the task manager. I have Windows 7 64 bit. I need help

A:Itunes screwed up because ccleaner registry

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I am having trouble with iTunes suddenly. About 5 days ago I installed Ccleaner and ran it. Now when I run iTunes, it seems to be locking up. Using Ccleaner may not have anything to do with it, but I thought it worth mentioning. I did a registry backup when asked by Ccleaner if I wanted to. When iTunes did not work right, I performed the merge option to put those items back, thinking that that was the problem, but it continued. So I uninstalled iTunes from Add/Remove, removed the old download file from Program Downloads, downloaded what ended up being the new version, but it is still not right. It will go to the Music Store page, but after that, the progress bar just sits there and won't go to the links I have clicked. When I close iTunes, I then cannot even reopen it. I reboot, am then able to open it, but have the same problem. I opened Task Manager to see what it was showing. When I close iTunes the CPU usage display at the bottom of the box goes to 100% and in Processes it shows 97 I think it was. It no longer shows in Applications though. And as I said, I cannot open it again without rebooting. I have not tried System Restore yet. It is like the application is locking up. Please help me!!! Thanks!

A:iTunes problem--caused by Ccleaner??

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I am trying to help someone upgrade their copy of iTunes (I think the version was something like and when I use the built in upgrade utility (via the Help>Check for updates) menu, the download goes through, the upgrade appears to start off fine, but then it gets stuck and says a file it's trying to access is on a resource it can't get to. I did a search for "iTunes.msi" with the Windows search utility and found a few different ones on the hard drive. I tried all of them, manually browsing to each one to select it, but it would always tell me the file I selected was invalid.

I have googled around for solutions to this problem but it seems like something of an unresolved issue Apple doesn't seem to give two s***'s about. There is no "official"/supported solution, as far as I have been able to find. The closest thing I have been able to find was a link to some "Microsoft Uninstaller Utility", which is a long time deprecated program you can't download from Microsoft anymore.

Does anybody know of a better way to solve this problem? I would like to get their software updated while preserving all their music and authorization if possible. Thanks in advanced!

A:Can't upgrade/uninstall iTunes; says iTunes.msi missing

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is this C:\WINDOWS\System32\npkcx.ocx safe to delete? ccleaner found it as a registry problem.

A:ccleaner missing shared dll - is it safe to delete?

If you don't sure, don't delete this. It's easy


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Got a new iPad; tried to connect but the iTunes on my desktop is not up to date; could not get it to update as it says the itunes.msi file is missing or lost. Tried using msicuu2.exe but no go. Found out I need version 3 but don't know where to obtain it safely and what to do from that point on. Any ideas out there? Can't use my iPad until I can connect to a current iTunes app.

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Hey! Hardly ever do I use CCleaner but I was bored and decided to use it. When I went on the registry tab I saw this:

I decided to fix it as I had never paid attention to that ever before (i never had had any problems with it) and basically a lot of stuff stopped working and I had to system restore.

My PC works fine now but those things still worry me as they still show up there, I tried Repairing Visual C++ 2012 and 2013 to their original state but these things still appear. Should I be worried? I know Visual C++ packs are no thing to play around with.
Thanks in advance.

A:Visual C++ files listed as missing in CCleaner regist tab

Welcome to the Forums.

When you do a registry clean it's a good idea to save the backup .reg file when CCleaners offers it. That way you can restore the registry without resorting to a restore point.

I would try an old version of CCleaner to see if it shows the same results for registry issues. I used that all the time and only had one version of CCleaner with a bug. I was so confident in it I stopped saving the .reg backup and got burned. But like you I got out of it using a restore point.

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Hi again.
I just cleaned the laptop HP6710B with Win Xp SP3 on another thread for very slow cpu...yesturday.
The speed is good and the cpu run good.
Was very very very slow before the cleanup.


ORCAD application capture does not start anymore:
Cannot find cdscommon.dll.

- I checked and its there. C:\orcad\orcad_10.0\bin
Went to path windows manager: start\config panel\system\advanced\env path.....
on the window PATH i see CDSROOT value= C:\orcad\orcad_10.0
I have been told i must ad manualy other CDroot for orcad to get to ''bin'' !!!

Did restore to a week ago before any change on my laptop. Nothing changed.
I did ccleaner
Malawarebytes twice
Superantimalaware twice

Then Orcad capture cant start. The other application in the same folder works well: orcad layout.

Any tips ?

A:After ccleaner, Malawa.., superantisp..unable to start application .dll missing

Please do not start a new thread when you already have one running for the same issue.

Please post back to the other thread:


Closing duplicate.

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each time after I use ccleaner, at reboot I get a lost file message :

I made a copy of the file and place it back in the folder each time, but it's not an ideal situation
would anyone know how I can convince ccleaner NOT TO REMOVE this particular file ?
thanks !

A:ccleaner and a lost file

Why do you need a Temp file to stay there?. In CCleaner go to Options click on Exclude and add that file

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I have run c-cleaner 4 times and it won't clean this file.. then I ran Ad-Aware and it said I didn't have any spyware. Also I have AVG antivirus program and it runs once a day and hasn't found any viruses either.. I have Windows XP. I am getting worried that this may be some kind of hidden virus or something because I am getting all kinds of strange emails lately, some of which I did open, but none had attachments... but I send to the spam button on yahoo or delete them.

Here is the file that won't clean"

C:\DOCUME~1\Beverly\LOCALS~1\Temp\IadHide5.dll 24.04KB

How can I get rid of this file, and/or find out if it is a virus or spyware? My computer is running a lot slower too.


A:CCleaner won't clean file - is it a virus?

have you tried deleting it normally?

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While updating CCleaner I accidently let this file through GLB108.TMPIs that a bad thing I Googled it and got weird languages

A:While Updating Ccleaner I Got A Weird File

Hello is this an Xp machine? what antivirus/spware tools are installed and have you scanned from Safe mode?

Also do you perhaps have the full path to this file?

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Hello, I have CCleaner installed on my Vista and there's an avi file that it can't delete (from Recycle Bin).

Is it possible to delete it manually?
Thank you in advance.

A:Solved: CCleaner - Unable to delete a specified file

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Thank you ahead of time for your assistance.
I have been previously infected with the IRS government warning virus. I am reasonably comfortable working with malware removal tools, and I thought I had all of the issues resolved. However, CCleaner keeps finding this file, C:\Users\Teresa's Laptop\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M4HTU1IC\clients[1].txt 1 KB. Which when I locate it has literally changed before my eyes. Also, even though it shows as 1KB, the file shows only the number 1, and it disappears and reappears as I watch it.
I have also had a reoccurring issue with my Outlook cache becoming corrupted in this same folder.
I have as yet only found posts alluding to this issue, but no answers, and quite honestly, I am sick of trying to figure it out. I turned in my Tech badge a few years back, we were still using HJK, and I really hope that you can help me resolve this, and the odd things that happen now and then, I am assuming, due to this issue or residue or whatever it is.
Attached please find the DDS.txt file. I will be happy to provide anything else that you require.
Thanks again for your assistance,
Best regards,

A:CCleaner cannot remove file client[1].txt which keeps changing

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).===Download the correct version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The... Read more

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(I'm not sure if this is the best forum for this; moderators, please feel free to move this to a more appropriate forum section; thank you)

My wife has an ASUS laptop running windows 7 home, 64 bit. She noticed it getting slower and slower and I thought let's start by running Ccleaner (latest version). It cleared out a lot of temp files and other assorted junk. Fine. I then let it analyze the registry and it came up with a bunch (sorry for the technical term) of stuff. I didn't see anything jump to mind offhand as being uh-oh, so I pushed the button to start the cleanup. I of course said to save the keys before deleting them and it created a file (cc_20161022_172350.reg) as it usually does. I told my wife not to worry, if something happened we could always merge it back in by right-clicking and choosing "merge". And then something happened to some of her stuff, so I said, "let's just put back everything we cleaned out of the registry and we should be good." No. When she tries to merge it back, she gets a pop up saying she needs admin privilege. Trouble is her account is an administrator account.

Anyone have any ideas why that should happen? Any other way I can merge the file back in? If I logon to my account on her machine (also in theory an admin account) can I merge it in? I don't think that will work, but figured I'd ask.

thanks for any help you can send my way.

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hi, im having trouble with my crap cleaner. it stops while cleaning either windows temp or log files. just locks up and even bombs out my whole system to where i have to restart. tried turning off the temp files and noticed that i need to clean them anyway because it was a substantial amount less and it locked up on the win log files anyway.

was considering uninstalling ccleaner and reinstalling. if i need to a good clean malware free link would be much appreciated because it was either this or gimpshop that came with a intrusive virus like nightmare i dont remember wich.

all i have done latley is download a bunch of games and some software from steam. dont see why that would matter though. also disabled bitdefender for a bit. got over a gig of crap on there and would like to get this going agian so i can make a fresh system restore point. any help would be greatly appreciated.

A:Ccleaner locks up during cleaning [gets stuck on win temp and log file

Get Malwarebytes Anti-Malware free (start the free Premium trial, easy to switch back after 2 weeks)

Try to reinstall CCleaner
and if that fails, try a clean startup Troubleshoot Application Conflicts by Performing a Clean Startup

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I'm sort of at my wits end with trying to solve this problem on my own, so any help would be much appreciated. Recently, I downloaded about 50 or so new songs via limewire. I have never had a problem with this before, and if a file does not play when I download it, I immediately delete it. I played my new music in itunes and had no problems. The next time I went to use my ipod however, a bunch of these songs were distorted (sorry I don't know how to explain it better...try to imagine listening to a song and then getting really loud speaker feedback, or as if the song was "skipping" and making an obnoxious noise while doing so).

The distortion is only present in selected songs from the 50 I downloaded, all of the other 3000+songs on my ipod are uneffected. I tired deleting these files off my computer and re-downloading, didn't work. I tried re-formatting the ipod, didn't work.

My next step was software that checks files for problems and repairs them, I downloaded MP3 Checker, which only found 2 bad files and I deleted them. Still the same problem with the other files.

Next I downloaded MP3Val which scanned all my music for file integrity and fixed all of the files that had any problems. Still this doesnt work.

So finally I go to the apple store and make them give me a new ipod (I have the extended warrenty).

Got the new ipod today...same problem.

So i'm left with music that plays perfect in itunes, several programs saying that I have ... Read more

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iTunes recently did an automatic update and after i restarted my computer and tried to start iTunes I received a error message:-
The program can't start because api-min-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.
I uninstalled iTunes completely in the following order:-
QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support
and restarted the computer and after reinstalling iTunes got the same error message.
I'm running windows 7

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CCleaner found a number of "invalid firewall rules" when scanning my registry for errors. (I did not remove anything from the CCleaner registry scan.) Emsisoft has also been detecting many connection attempts to "the suspicious host" of different names... I've also seen a few messages saying that ATL80.dll is missing. I did try to download the Farbar Recovery Scan Tool from Bleeping Computer, but my system tells me it is malware. So I don't know where to begin, and I greatly appreciate any help you can give me. Thank you!

While waiting, I did a couple of things:

1) I went into safe mode and ran sfc /scannow, and the first results instructed to reboot and then run scannow again, which I did. The second results informed that there were corrupt files which it could not fix. I can post the CBS log here if that would help.

2) I also went to Microsoft and downloaded and ran the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update, as well as the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update. Then I tested one of the items that gave the missing ATL80.dll error (Snipping Tool), and didn't get the error message. But then I re-checked, and the missing ATL80.dll error is coming up again, consistently.

(I've also run bitdefender and ESET online scans, as well as MalwareBytes,Super AntiSpyware, etc, and none are indicating infections, except for the multiple messages ... Read more

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I've upgraded from an old XP computer to a new one running Windows 7, I copied my itunes folder which is nearly 80gb onto a portable drive and copied it into the new pc.

When I open itunes it shows all the albums and tracks but when I try to play it says they're not there. The size of the folder is the same as the old one but when I open any album folder there isn't any music files there. So I looked in the album folders on the old computer and there isn't any in there either, yet if I play a track in iTunes it plays normally.

I'm at a complete loss as to what is going on and would appreciate any help


A:iTunes music gone missing

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I have un-installed and re-installed Itunes like 5 times and cannot get this to work. Every time I try to log on to Itunes I get the following errors:

This application has failed to start because d3d9.dll was not found. Re-installing the application may fix this problem.
Click ok

Then I get this one:
Itunes was not installed correctly. Please re-install Itunes Error 7 (Windows error 126)

Can anyone help? I have purchases that I wanted to put on my Mp3 player and I cannot access them . Thanks in advance.


A:Itunes missing d3d9.dll

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Please Help me. I am having trouble accessing my itunes library. When i try to play one of my songs I get an exclamation point and the following message "could not be used because the original file could not be found. Would you like to locate it?" When I try to locate it I have no idea where to look. Can you please tell me what to do? I have a Mac book Pro.



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I have around 2000 music tracks in iTunes on my PC, but I have suddenly been unable to play lots of them, instead getting an error message, accompanied by an exclamation mark (!) - "The song (xxxxxxxxx) could not be used because the original file could not be found. Would you like to locate it?" My music tracks have been playing just fine up to now, so I don't know what has caused this, nor do I know how to locate/resurrect them. The missing ones are very random, so I would appreciate if someone can suggest a cure for this problem. Thanks.

A:Missing iTunes Tracks

The only reason why that error message would appear is if the files for your missing songs were somehow deleted. To see if the physical files are still on your machine or not right click on each song that won't play & click on show in windows explorer. If the file appears on screen then there's a problem with itunes. If that doesn't work go to edit, preferences & under advanced it will tell you where itunes saves music you purchased or imported from an audio cd. Search that folder for your missing songs & if you can't find them then they may have been deleted & need to be redownloaded from the source you got them from.

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When trying to access my Itunes account/library, I get an error message stating that some of the Itunes files are missing and to re-install Itunes. I do this and it still does not work. I had previously installed Uniblue Registry Booster and I can scan my pc and remove all the bad files it finds and then run the Registry defrag and restart my pc and then I can access Itunes with little or no problem. My question is this: Is it possible that the Uniblue program is causing my Itunes file to become corrupt? I have to run the scan everytime I want to access Itunes. This is very irritating and time consuming and I would like to find a cure for this without having to uninstall Uniblue. After all, I had to pay for the dang thing.

A:Itunes files are missing.

It is very possible that the registry "fixer" fixed your registry the same way a vet "Fixes" a puppy.

Did Uniblue back up the initial changes it made? If so, try restoring that file.

I would uninstall and not use a registry cleaner . . they seldom do anything good, and often do harm.

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My computer has low memory, so I was cleaning out old files, and finally, freeing space with the control panel function that compresses files etc.I restarted my computer, and iTunes opened with this message:I know I didn't delete any parts of the iTunes program, or my library. I'm not sure what caused this! Can I just restore my library using Yamipod?

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I'm trying to open Itunes and it gives me this error (MSVCR80.dll is missing from your computer.  I try to reinstall but same issue.  So I then try to do a factory reset because I haven't done it since getting the pc so why not get a fresh go.  I click the partition that has all that info in it and it will not allow me to.  When the pc was purchased it had Vista on it and I later upgraded to Windows 7.  Dell support said that is the issue that is keeping me from doing a restore.  I did call Dell support and yes I knew my warranty was out but a little fix like this well wishful thinking on my side.   If anyone knows how to fix the itunes problem and let me know how to get the restore taken care of that would be great.  Below is my pc info
Dell Studio XPS 435mt

A:Error with itunes (MSVCR80.dll) is missing

Sorry for the delay guys.  I was able to get mine to work after deleting all apple software off my pc  and the reinstalling.  I didn't do it in any order just the first one I saw and so on.  Thanks everyone. 

Please mark this thread as solved.

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I've been having this problem for 2 weeks now, Every time I tried opening Itunes it would say Itunes can't run because some of its required files are missing. Please reinstall Itunes. Well I've reinstalled it a number of its and it kept giving me the same error message. Then I found a program Revo Uninstaller and I got everything dealing with Itunes and apple off of the computer and then reinstalled it. It worked but once the program was closed it wouldn't open back up and gave me the same error message. Any ideas?

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When you open iTunes, there is a column on the far left cannot be controlled (moved) by using view browser columns. It is a stationary column that contains lists of your songs, your albums and down below it lists all your playlists. Today when I opened iTunes that column is missing. Does anyone know how to get it back. I posted this question to the iTunes community but most of their comments refer to Mac users and most are over ten years old. I don't see any place that I can manuever things to get this back. Thanks to any one who tries to help and special thanks to any one who solves it.

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Recently i deleted the upper and lower filters to try and get my CD drive to work and now i get an error message every time i open iTunes saying that registry settings for importing files are missing. I've tried re-installing iTunes with no success, is there any way to get the upper and lower filters back?


P.S. I'm not sure this is the right category for this, please move it if i've got it wrong

A:iTunes registry settings missing

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Hi there!

I recently installed Itunes on my Laptop. After downloading it went through some actions including playlists. Afterwards all my music which was in MP3 format was missing. This particular folder is still there: just no files in it. When calculating the used sectors on the drive it's also clear that there is more info stored than what is accessible. I have looked for the info as hidden, but to no avail. Does anyone know why this has happened and whether Itunes had anything to do with it? Or should I use some kind of recovery tool and look for the files? (I had purposely not used this drive since the dissapearance)Any suggestions welcome and thanks in advance!

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My operating system

Everytime I connect my iPhone to my PC or click onto iTunes, I get this message:

I uninstalled and reinstalled iTunes twice and the same message appears, so I called iPhone Customer Services and they connected me to Apple and said its something that Apple can only help me with. I wasnt able to download the new software until yesterday, but the operator stayed on the phone with me for just over an hour! It was a really long process but this is what I was told to do:

Control Panel>Add or Remove Programs>uninstall
-Apple Mobile Device Support
-Apple Software Update

My Computer>C: Drive>Program Files>look for any iTunes related folders and delete.

Restart computer (the iTunes setup icon was on my desktop so I moved it to the recycle bin).

Download iTunes from Apple website.

After installing, I connected my iPhone to my PC and the same message is still appearing! The phone cut off because the new software updated my iPhone and it had to restart so now I dont know what to do......

A:iTunes - registry settings missing

WOW... I usually get a quicker response......

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Hi everyone,

I recently downloaded itunes 8 to my Toshiba laptop, running Vista, and now the CD drive is missing from the device manager. I have run the service pack 1 update, deleted the upper and lower registry filters, and uninstalled itunes. These are the only fixes I have seen published anywhere, and none of them have worked for me.

The drive is appearing in the BIOS, so I know it's not the drive itself that's the problem.

I can't download any drivers for the drive because it's not in the device manager I don't know what model it is without physically removing it from the laptop. Any ideas/clues for how I can fix this?? Getting very frustrated!

A:Solved: Vista & itunes - CD drive missing

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Running Win7 64bit, latest iTunes (10x), Avast AV, and until recently was running Comodo firewall (read it may cause issues so I removed it - still experiencing issues), and trying to connect to my Airport Express (AX).

Had the AX for quite a few years, no issues. In the last year or so started noticing that when I'd wake my PC the option to select speakers was missing. A reboot would fix. But now (and I don't know exactly when it started) I cannot get the option to appear at all. Tried everything with Comodo and even removed it. Still no option to select. I read on one site that downgrading to 9.x for iTunes has solved it for some, but not all. I'm wondering, anyone experience this and know how to fix? Or have any tips/suggestions?

It really bites having the AX and not being able to stream my music through it.

A:iTunes remote speakers option is missing

Sorry, cant think of what u should do!!

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I am running XP on a Dell machine and am trying unsuccessfully to install iTunes 10 over my existing version I am receiving the message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package "iTune.msi" in the bar below."

I looked back over earlier posts on Tech Support Guy with this kind of uninstall/install problem and it appears that people were originally advised to use the Microsoft uninstall program (which appears to be unavailable now on the Microsoft website.)

At this point, I cannot even use my existing iTunes program. It's missing from my Programs list on the Start menu, yet I can see it in the Add/Remove programs folder under the Control Panel.

This is very distressing to me! Can anyone please help? Thanks very much for your assistance!


A:iTunes installation problem (missing iTune.msi)


remove itunes remove quick time


reinstall if problem continues try install custom when clicking install it says custom or ..... use custom option

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I have about 2000 tracks missing, but I have them elsewhere on my computer. I'd like to add them back, but if I just import them back into my itunes all the playlists that have those tracks in them won't work anymore. Any way to get them back in as the same tracks they were before so that the playlists will continue to function?
Unfortunately the filepaths are very different so I wouldn't be able to just run find and replace in the library.xml. the tags are completely identical, though... there's got to be a way!

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hi all,

i got 2 question -
first, i have iTunes 9 installed on my windows 7 machine...
for some reason when i minimize or restore the iTunes window it doesnt use the aero effect that other windows use....

the second question regards the hibernation option...
when i put my computer into hibernation, instead of getting a bar that shows me the hibernation preparation status i get a black screen with nothing on it...

i appreciate the help!


A:iTunes minimizing effect and missing hibernation bar

Hi, I m not sure about the aero effect for itunes. However, in Windows 7, it wont show any hibernate bar, it just shows a black screen and it goes into hibernation mode.

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I used iTunes to rip all my cds onto an external hard drive a while ago. I then upgraded to the latest iTunes, and having done so, iTunes reimported my music from the relevant folder. However, a huge number of songs (and I'm talking in the thousands here) are missing their artist and album info. I don't understand why this has happened when I used a previous version of iTunes to rip the cds in the first place. I've tried looking at the tags for these songs, but I don't get an option relating to ID3 tags when I right-click, so I can't manipulate that.

The only way I can see me fixing this is to manually important each album and type in the artist/album info. With such a huge number of songs to fix, I really don't want to do this! Suffice it to say I am not going to update iTunes again, ever!

Many thanks for any help you can give.


A:iTunes: artist and album info missing

I would check the files again with a tag editor like Mp3Tag to see if the data is there or not. If the Artist and Album tags are still there then you should be able to rebuild the iTunes library.

If the tags are missing you might be able to update the tags from the filenames with Mp3Tag if you have a consistent file naming convention.

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I recently installed internet explorer 10 and it was so buggy that I reverted back to IE9. Unfortunately, afterwards although everything else seems to be okay, when I opened itunes, although I still have my music listed in there, I no longer have my podcasts or my playlists. I do have everything on my ipod nano. Everything is also still showing up in windows explorer music file but I can't seem to get it back into itunes. Dragging, syncing, reseting is not responding. Apple has been no help. Any assistance appreciated.

A:Solved: Itunes missing podcasts and playlists

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Hi, something strange is happening with my iTunes taskbar icon.

Sometimes when i mouse over it will show me player control icons (prev, play, next) but a lot of the time it won't. It seems to be completely at random, irrespective of what's or what song is selected in iTunes.

Does anyone have any idea why this might be?


A:iTunes taskbar player controls missing

Have you downloaded "iTunes helper" or something similar?

Download this;


and run a FULL scan. If it finds anything, post the log here.

Regards....Mike Connor

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I ran hijack-this on my laptop today and I get a lot of errors when I post on this site http://hjt.networktechs.com/parse.php and check to fix them and they keep coming back. I have heard this was a common somewhere on the web? I don't think it is .., am I wrong? Please help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:58:39 PM, on 9/6/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Norton Utilities 14\RMTray.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Steam\steam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Progra... Read more

A:Windows 7 64bit unable to file missing file in Hijackthis log file

It's doubtful those files are missing. More likely a bug still present in HijackThis where it cannot correctly enumerate some entries, so it gives a (file missing).

I would not put any faith in online analyzers such as that one. Much better to use these online databases


There's nothing wrong with any of those entries. Please leave them alone.

Analysis logs are only to be posted in this section of the forum, not General Security. I've moved it here.

I see no sign of infection in those logs. If you think the machine is infected...

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, not here. I currently have as many open malware removal assistance topics as I can effectively handle.

If you have trouble with one of the steps, simply move... Read more

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Unable to download iTunes on my computer.  Showing message missing MSVCR100.dll.  Using Windows 10.  How to fix this issue.  Thanks

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Error shows up every time I install, that I need to reinstall or repair the ITunes because there is a component that is requried and is missing error 42404.  No matter I try to reinstall  or repair it with a new one downloaded from "Update Checker" this shows up I think I tried everything to rid of this, maybe I haven't please help.  Thank you.

A:ITunes is Missing a component That is required. Error 42404

Try getting the latest version herehttp://support.apple.com/downloads/#itunes

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Cleaned out My Pictures and must have deleted somthing ITunes needs to sync photos on my PC to Nano. If I download ITunes again will my library be ok. Music syncs fine.

A:Syncing photos ITunes to Ipod s/ware missing

I suggest exporting the library to a file, just in case. Then download and reinstall itunes again to reinstall the components.

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Hi guys,

There are 2 issues I am trying to resolve at the moment one which has been ongoing and triggered a clean reinstall to try to resolve and the other that has occurred since the install.


I am having trouble playing HD files in iTunes. Playback is stuttering and freezing during HD playback but not SD. Previously it was both but now the SD files are playing without incident. CPU is being taxed to 100% during playback. New memory module has been installed due to faulty one being identified after reinstall of OS.

I am running alienware m15x (first version, so coming up on 3yrs) with windows 7. Although the computer is getting on the components are still nearly top of the line performance wise. There is a blueray drive installed and other HD audio therefore I would be very confused to see it was the specs that were the problem here. See end of post for specs. Please let me know if you think they may be causing any issues.


After the reinstall I moved all my iTunes purchases to an external hard drive to prevent loss. However I have noticed that Lost Season 3 is only showing up as Lost in the TV Show Library. I have tried manually managing the iTunes folders and creating a new library but neither has resolved the issue.

Does anyone know how edit the files info through the library files, it appears they can be opened in a web browser but I couldn't find the right place to edit.

Alienware m15x Ripley model
OS: Win7 64-bit.
iTunes: 64-... Read more

A:iTunes stuttering issues/ missing info on files

Please close thread.

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