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Windows explorer continuously crashes and restarts

Q: Windows explorer continuously crashes and restarts

Hi Guys,

This issue has been driving me nuts for the past few months and I've found no solution as yet.

Windows explorer (windows 7 Home Premium, SP1, 64 bit OS) will frequently crash with seemingly no pattern (opening directories, scrolling through files, copying files etc) even when running in safe mode. I've tried various malware applications and hard drive
checks, but to no avail.

Event viewer gave the following information after the last crash.


Fault bucket 37536607, type 28
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 6.1.7601.17567
P3: 4d672ee4
P4: ntdll.dll
P5: 6.1.7601.18933
P6: 55a6a196
P7: c0000005
P8: 0000000000050e91
P9:
P10:

Attached files:
C:\Users\Lee\AppData\Local\Temp\WER9E61.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Lee\AppData\Local\Microsoft\Windows\WER\ReportArchive

\AppCrash_explorer.exe_e8a511a56c1e5bc16043c7938535e3ba19635c3d_15f3c294

Analysis symbol:
Rechecking for solution: 0
Report Id: fe0a5468-4ff4-11e5-ad1e-14dae9d36703
Report Status: 0


The .WER report file referenced above contains this info:

Version=1
EventType=APPCRASH
EventTime=130855085367412522
ReportType=2
Consent=1
UploadTime=130855085368342576
ReportIdentifier=fe0a5468-4ff4-11e5-ad1e-14dae9d36703
Response.BucketId=37536607
Response.BucketTable=28
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17567
Sig[2].Name=Application Timestamp
Sig[2].Value=4d672ee4
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18933
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=55a6a196
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000050e91
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
UI[2]=C:\Windows\explorer.exe
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem and try to restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\explorer.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[17]=C:\Windows\system32\DUser.dll
LoadedModule[18]=C:\Windows\system32\DUI70.dll
LoadedModule[19]=C:\Windows\system32\IMM32.dll
LoadedModule[20]=C:\Windows\system32\MSCTF.dll
LoadedModule[21]=C:\Windows\system32\UxTheme.dll
LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\slc.dll
LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_2b27281071eac12c

\gdiplus.dll
LoadedModule[29]=C:\Windows\system32\Secur32.dll
LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
LoadedModule[32]=C:\Windows\system32\WINSTA.dll
LoadedModule[33]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[34]=C:\Windows\WinSxS\amd64_microsoft.windows.common-

controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\comctl32.dll
LoadedModule[35]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[36]=C:\Windows\system32\profapi.dll
LoadedModule[37]=C:\Windows\system32\apphelp.dll
LoadedModule[38]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[39]=C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\ASUSWSShellExt64.dll
LoadedModule[40]=C:\Windows\system32\EhStorShell.dll
LoadedModule[41]=C:\Windows\system32\ntshrui.dll
LoadedModule[42]=C:\Windows\system32\srvcli.dll
LoadedModule[43]=C:\Windows\system32\cscapi.dll
LoadedModule[44]=C:\Windows\system32\IconCodecService.dll
LoadedModule[45]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[46]=C:\Windows\system32\rsaenh.dll
LoadedModule[47]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[48]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[49]=C:\Windows\system32\HID.DLL
LoadedModule[50]=C:\Windows\System32\MMDevApi.dll
LoadedModule[51]=C:\Windows\system32\timedate.cpl
LoadedModule[52]=C:\Windows\system32\ATL.DLL
LoadedModule[53]=C:\Windows\system32\actxprxy.dll
LoadedModule[54]=C:\Windows\system32\ntmarta.dll
LoadedModule[55]=C:\Windows\system32\WLDAP32.dll
LoadedModule[56]=C:\Windows\System32\shdocvw.dll
LoadedModule[57]=C:\Windows\system32\LINKINFO.dll
LoadedModule[58]=C:\Windows\system32\USERENV.dll
LoadedModule[59]=C:\Windows\System32\gameux.dll
LoadedModule[60]=C:\Windows\System32\XmlLite.dll
LoadedModule[61]=C:\Windows\system32\CRYPT32.dll
LoadedModule[62]=C:\Windows\system32\MSASN1.dll
LoadedModule[63]=C:\Windows\System32\wer.dll
LoadedModule[64]=C:\Windows\system32\SAMLIB.dll
LoadedModule[65]=C:\Windows\system32\samcli.dll
LoadedModule[66]=C:\Windows\system32\netutils.dll
LoadedModule[67]=C:\Windows\system32\msiltcfg.dll
LoadedModule[68]=C:\Windows\system32\VERSION.dll
LoadedModule[69]=C:\Windows\system32\msi.dll
LoadedModule[70]=C:\Windows\system32\MsftEdit.dll
LoadedModule[71]=C:\Windows\system32\msls31.dll
LoadedModule[72]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[73]=C:\Windows\system32\authui.dll
LoadedModule[74]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[75]=C:\Windows\System32\ieframe.dll
LoadedModule[76]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[77]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[78]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[79]=C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[80]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[81]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[82]=C:\Windows\system32\normaliz.DLL
LoadedModule[83]=C:\Windows\system32\iertutil.dll
LoadedModule[84]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[85]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[86]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[87]=C:\Windows\system32\thumbcache.dll
LoadedModule[88]=C:\Windows\system32\PSAPI.DLL
LoadedModule[89]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[90]=C:\Windows\System32\UIAnimation.dll
LoadedModule[91]=C:\Windows\system32\MLANG.dll
LoadedModule[92]=C:\Windows\system32\WININET.dll
LoadedModule[93]=C:\Windows\system32\MPR.dll
LoadedModule[94]=C:\Windows\system32\wkscli.dll
LoadedModule[95]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[96]=C:\Windows\system32\SXS.DLL
LoadedModule[97]=C:\Windows\system32\urlmon.dll
LoadedModule[98]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[99]=C:\Windows\system32\WINMM.dll
LoadedModule[100]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[101]=C:\Windows\system32\WINTRUST.dll
LoadedModule[102]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[103]=C:\Windows\system32\mssprxy.dll
LoadedModule[104]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[105]=C:\Windows\system32\mscoree.dll
LoadedModule[106]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[107]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll
LoadedModule[108]=C:\Windows\WinSxS

\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll
LoadedModule[109]=C:\Windows\assembly\NativeImages_v2.0.50727_64\mscorlib\fe6ac93181b40a571892e14bfb9d65f2\mscorlib.ni.dll
LoadedModule[110]=C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\XPClient.dll
LoadedModule[111]=C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\LogicNP.EZNamespaceExtensions.dll
LoadedModule[112]=C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\eCaremeDLL.dll
LoadedModule[113]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll
LoadedModule[114]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System\c7fb84e825f6604d7f4684ab96cbd148\System.ni.dll
LoadedModule[115]=C:\Windows\assembly\NativeImages_v2.0.50727_64\Microsoft.VisualBas#\fa8569b93f90516f26a76a450228a7eb

\Microsoft.VisualBasic.ni.dll
LoadedModule[116]=C:\Windows\system32\shfolder.dll
LoadedModule[117]=C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\log4net.dll
LoadedModule[118]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Configuration\601906ab23313d6f229101b907ab542c

\System.Configuration.ni.dll
LoadedModule[119]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Xml

\d09a5530f1283b469957bf146e2f4d65\System.Xml.ni.dll
LoadedModule[120]=C:\Windows\system32\ws2_32.dll
LoadedModule[121]=C:\Windows\system32\NSI.dll
LoadedModule[122]=C:\Windows\system32\mswsock.dll
LoadedModule[123]=C:\Windows\System32\wshtcpip.dll
LoadedModule[124]=C:\Windows\System32\wship6.dll
LoadedModule[125]=C:\Windows\system32\NLAapi.dll
LoadedModule[126]=C:\Windows\system32\napinsp.dll
LoadedModule[127]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[128]=C:\Windows\system32\wshbth.dll
LoadedModule[129]=C:\Windows\system32\DNSAPI.dll
LoadedModule[130]=C:\Windows\System32\winrnr.dll
LoadedModule[131]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[132]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[133]=C:\Windows\system32\Iphlpapi.DLL
LoadedModule[134]=C:\Windows\system32\WINNSI.DLL
LoadedModule[135]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Drawing

\573f67082334b032270d6cbb535db5f2\System.Drawing.ni.dll
LoadedModule[136]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Windows.Forms\73bcdffde8c64d240a6155fb4c716ecd

\System.Windows.Forms.ni.dll
LoadedModule[137]=C:\Windows\system32\wdmaud.drv
LoadedModule[138]=C:\Windows\system32\ksuser.dll
LoadedModule[139]=C:\Windows\system32\AVRT.dll
LoadedModule[140]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[141]=C:\Windows\system32\msacm32.drv
LoadedModule[142]=C:\Windows\system32\MSACM32.dll
LoadedModule[143]=C:\Windows\system32\midimap.dll
LoadedModule[144]=C:\Windows\system32\stobject.dll
LoadedModule[145]=C:\Windows\system32\BatMeter.dll
LoadedModule[146]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[147]=C:\Windows\system32\es.dll
LoadedModule[148]=C:\Windows\system32\prnfldr.dll
LoadedModule[149]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[150]=C:\Windows\system32\dxp.dll
LoadedModule[151]=C:\Windows\system32\Syncreg.dll
LoadedModule[152]=C:\Windows\ehome\ehSSO.dll
LoadedModule[153]=C:\Windows\System32\netshell.dll
LoadedModule[154]=C:\Windows\System32\AltTab.dll
LoadedModule[155]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[156]=C:\Windows\System32\pnidui.dll
LoadedModule[157]=C:\Windows\System32\QUtil.dll
LoadedModule[158]=C:\Windows\System32\wevtapi.dll
LoadedModule[159]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[160]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[161]=C:\Windows\System32\npmproxy.dll
LoadedModule[162]=C:\Windows\system32\Wlanapi.dll
LoadedModule[163]=C:\Windows\system32\wlanutil.dll
LoadedModule[164]=C:\Windows\system32\wwanapi.dll
LoadedModule[165]=C:\Windows\system32\wwapi.dll
LoadedModule[166]=C:\Windows\System32\QAgent.dll
LoadedModule[167]=C:\Windows\System32\srchadmin.dll
LoadedModule[168]=C:\Windows\System32\bthprops.cpl
LoadedModule[169]=C:\Windows\System32\SyncCenter.dll
LoadedModule[170]=C:\Windows\System32\Actioncenter.dll
LoadedModule[171]=C:\Windows\system32\imapi2.dll
LoadedModule[172]=C:\Windows\System32\hgcpl.dll
LoadedModule[173]=C:\Windows\System32\provsvc.dll
LoadedModule[174]=C:\Windows\system32\fxsst.dll
LoadedModule[175]=C:\Windows\system32\FXSAPI.dll
LoadedModule[176]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[177]=C:\Windows\system32\syncui.dll
LoadedModule[178]=C:\Windows\system32\SYNCENG.dll
LoadedModule[179]=C:\Windows\system32\twext.dll
LoadedModule[180]=C:\Windows\system32\imagehlp.dll
LoadedModule[181]=C:\Windows\system32\ncrypt.dll
LoadedModule[182]=C:\Windows\system32\bcrypt.dll
LoadedModule[183]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[184]=C:\Windows\system32\GPAPI.dll
LoadedModule[185]=C:\Windows\System32\msxml3.dll
LoadedModule[186]=C:\Windows\System32\SearchFolder.dll
LoadedModule[187]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[188]=C:\Windows\System32\NLSData0009.dll
LoadedModule[189]=C:\Windows\System32\NLSLexicons0009.dll
LoadedModule[190]=C:\Windows\system32\igfxrENU.lrc
LoadedModule[191]=C:\Windows\system32\igfxsrvc.dll
LoadedModule[192]=C:\Program Files\Windows Sidebar\sbdrop.dll
LoadedModule[193]=C:\Windows\system32\dsrole.dll
LoadedModule[194]=C:\Windows\system32\ACLUI.dll
LoadedModule[195]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[196]=C:\Windows\system32\dskquoui.dll
LoadedModule[197]=C:\Windows\system32\comsvcs.dll
LoadedModule[198]=C:\Windows\System32\wscinterop.dll
LoadedModule[199]=C:\Windows\System32\WSCAPI.dll
LoadedModule[200]=C:\Windows\System32\wscui.cpl
LoadedModule[201]=C:\Windows\System32\werconcpl.dll
LoadedModule[202]=C:\Windows\System32\framedynos.dll
LoadedModule[203]=C:\Windows\System32\wercplsupport.dll
LoadedModule[204]=C:\Windows\System32\msxml6.dll
LoadedModule[205]=C:\Windows\System32\hcproviders.dll
LoadedModule[206]=C:\Windows\system32\DEVRTL.dll
LoadedModule[207]=C:\Windows\system32\DeviceCenter.dll
LoadedModule[208]=C:\Windows\system32\OLEACC.dll
LoadedModule[209]=C:\Windows\System32\appwiz.cpl
LoadedModule[210]=C:\Windows\System32\osbaseln.dll
LoadedModule[211]=C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\LogicNP.EZShellExtensions.dll
LoadedModule[212]=C:\Program Files\WinRAR\rarext.dll
LoadedModule[213]=C:\PROGRA~1\MICROS~3\shellext.dll
LoadedModule[214]=C:\PROGRA~1\MICROS~3\mpclient.dll
LoadedModule[215]=C:\Windows\servicing\CbsApi.dll
LoadedModule[216]=C:\Windows\system32\wpdshext.dll
LoadedModule[217]=C:\Windows\system32\PhotoMetadataHandler.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=37536607/nBucketTable=28/nResponse=1/n
FriendlyEventName=APPCRASH
ConsentKey=APPCRASH
AppName=Windows Explorer
AppPath=C:\Windows\explorer.exe
ReportDescription=Stopped working


Can anyone shed any light on what may be causing this frustrating problem?

Many thnks for any assistance.

Phthalo

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Windows explorer continuously crashes and restarts

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 102.4

I am at my wits end....my teenagers did something last night and now my windows explorer keeps crashing and restarting in a continuous loop ....all icons and taskbar dissappear every few seconds as this is happening and it is impossible to do much of anything.....with a very quick click I am on firefox, ....I ran avg, Windows malicious software removal tool ( removed trojan:win 32/fake xpa) and tried spybot, but cannot run it for some reason.....I am reasonably knowledgeable about computers, but not quite sure what to do with this one.....I ran hijackthis and will paste it below...any help is greatly appreciated..


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:44:23 PM, on 6/12/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16764)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\hp\kbd\kbd.exe
C:... Read more

A:Windows explorer continuously crashes and restarts

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

Read other 1 answers
RELEVANCY SCORE 94.4

Hi this just started happening today. I'm not sure what happened to trigger it. I have run virus scan and it didn't found any infected files.

Explorer.exe will load when my machine starts up. About every 5-10 seconds, it will close, meaning my desktop blinks off. Another 10 seconds later (or around that) explorer.exe will start again and my desktop will come back.

Eventually, it stops trying to load and the desktop stays off. I can go to task manager and run explorer.exe to repeat the process of having explorer.exe run, stop, run, etc.

I don't receive any error messages when this happens.

This machine has the latest Microsoft updates incl service pack 2.

Any help would be appreciated.

Thanks
 

A:Explorer.exe continuously crashes/restarts

After restarting in safemode and checking event-viewer, I saw the following:

"The shell stopped unexpectantly and explorer.exe was restarted"

I don't know what that means or how to fix it.

Any suggestions?

Thanks
 

Read other 2 answers
RELEVANCY SCORE 82

Whenever Windows 7 starts up I get an error message saying that Windows Explorer has stopped working and that it's checking for a solution. After that Windows Explorer immediately restarts and the error message appears again. It continues restarting itself every 1-2 seconds until I turn the computer off.

The only way to access any program through all the error messages is by using task manager. So far I've tried:
-Removing all programs installed in the last day
-Restoring system settings to the prior day
-Running "sfc /scannow" in the command prompt

A:Windows Explorer continuously shuts down & restarts

Please click on the FirstSteps link at the top left of the page and follow the steps there to post your issue in the malware forums.

Once cleared by the malware folks, feel free to come back here for any remaining repairs that are needed.

Read other 1 answers
RELEVANCY SCORE 81.2

I've had my HP laptop for a week and I've had so much trouble with it it's not funny, and it's not just the vista that's playing up....
All of a sudden Windows Explorer is continuously coming up with a warning saying it has stopped working and restarts, there's no break between the restart and the error. I can't open anything because it gets closed before it opens. I've tried starting it in safe mode but the same thing is happening, I've tried restarting it normally and shutting down for an hour then rebooting, but nothing is working. I don't have the internet connected so i don't have antivirus or adaware software becuase the only way that a virus or whatever can get in is through a flash drive but all my files are scanned a million times by upto date antivirus software.

Help, please?!!!
 

A:windows explorer stops working and restarts continuously

Hi I have the same problem with my Acer Aspire 5520G running Vista Home. it is 8 months old but just started doing the samething today. I have tried to do a System Restore but it says that it is unable to complete.

Any help would be useful.

thanks

Rangerboi
 

Read other 1 answers
RELEVANCY SCORE 79.2

Hey guys, I'm having another problem with my computer. Whenever I try to delete a file, or move it from one folder to another folder I keep getting a message saying that 'Windows Explorer has called an error and needs to close'

After this the whole desktop disappears, the start menu and that entire bottom bar disappears and then comes back up a few minutes later.

It's getting really aggravating, and its not only when I do things on the c drive. I can't even use my flash drives. When I try to delete something from my flash drive it crashes as well. Let me know what info that you need and I will post it up here for you to try to help me.

A:Windows Explorer Continuously Crashes

Please try this workaround (you will need your Windows? XP SP2 CD or an integrated SP3 CD if SP3 is installed).

(In the event that you do not have a Windows? XP CD with SP2,(or SP3) you will need to 'borrow' one from a friend or colleague, as the manufacturer's "Recovery Discs" will not work in this instance.)

Insert the Windows? XP CD in your drive. (Hold down the Shift Key to prevent it from starting.)

Go start > Run ...in the box type in sfc /scannow …please take note of the space between the sfc and the /.

This is the System File Checker...it will scan all the Windows? core system files to ensure that they are in their respective correct places, and if not replace them from the CD.

During the scan you may be asked to Insert the CD, if this happens just go retry and let it do its thing.

One important point: While sfc is running, it is not advisable to do any other work, or have any browsers/programs running on the computer, until the scan is complete. (This process will generally take around 45-65 minutes to complete).

Read other 1 answers
RELEVANCY SCORE 79.2

windows explorere crases continously

this is what i get

Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Exception code: 0xc000041d
Fault offset: 0x000000000002cc2b
Faulting process id: 0x120
Faulting application start time: 0x01cb51c6675f2175
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\explorer.exe
Report Id: ae0be05d-bdb9-11df-a1b6-001fd05affd4

A:Windows Explorer crashes continuously

  
Quote: Originally Posted by raj1402


windows explorere crases continously

this is what i get

Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Exception code: 0xc000041d
Fault offset: 0x000000000002cc2b
Faulting process id: 0x120
Faulting application start time: 0x01cb51c6675f2175
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\explorer.exe
Report Id: ae0be05d-bdb9-11df-a1b6-001fd05affd4


Hello Raj,

Follow this article Troubleshooting Explorer.exe Crashing Issues

Hope this helps,
Captain

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RELEVANCY SCORE 78.4

This started recently; within past 60 days; haven't been able to fix w/malwarebytes or antivirus disc scan or Advanced System Care. I've seen same/similar problem posted before. I've also had Mozilla Firefox do same thing w/in this timeframe. Chrome works fine, but something devious seems to be going on here. Any suggestions???
 

A:Internet Explorer 11 on Windows 7 CRASHES CONTINUOUSLY!!

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RELEVANCY SCORE 77.6

Hi, I'm hoping someone can help before I have to do a fresh install.

I'm running W7 Pro x64 on my laptop and have been since its launch with no issues.

Last night I was working away when I received I notification telling me something had failed to run, I didn't take much notice, clicked OK and continued working. As normal I shutdown the laptop and turned it back on this morning.

The OS seems like its booting as normal but about half way through the startup programs loading I get a message telling me Windows Explorer has stopped working...restart program.

I have no option but to press restart, this starts the same sequence off again and gets to the same point and I get the message again...a never ending loop!

This is the error I recieve which I have had to type in manually as I cannot click on anything, so sorry for any typos.

Problem Signature:

Problem event name: APPCRASH

Application name: Explorer.EXE

Application version: 6.1.7600.16450

Application timestamp: 4aebab8d

Fault module name: Explorer.EXE

Fault module version: 6.1.7600.16450

Fault module timestamp: 4eabab8d

Exception code: c000041d

Exception offset: 000000000002cc2b

OS version: 6.1.7600.2.0.0.256.48

Local ID: 2057

Application Information 1: 9d35

I have spent quite a few hours googling the issue and so far have tried the following,

Scan disk, Repair from the OS disk (no faults found), boot in safe mode (exactly the same thing happens), CCleaner and full reg repair ran, full Malw... Read more

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RELEVANCY SCORE 77.6

I have a similar problem to the one in this thread (http://forums.techguy.org/windows-vista/614625-windows-explorer-vista-keeps-shutting.html) only I'm running Windows 7.

I have very limited access to the computer due to the constant restarting, although some features can still be accessed by going through task manager. So far I've removed all programs installed the day of the problem and restored my system settings. I've also run a system file checker using the command prompt which failed to detect the problem.
 

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RELEVANCY SCORE 75.6

Hi to all, i have a laptop running Windows 7 Professional. The problem is strange and havent had it on any other Windows 7 machine.

If i click the folder icon on the bottom tool bar (windows explorer) then in the left hand pane expand the C drive then right click on any folder it instantly displays a dialog saying Explorer has experienced a problem and needs to close, windows is
looking for a fix for this problem (cant remember exact wording) then Explorer.exe restarts. This happens on the local C drive and Network drives. 
I though it could be a permissions problem so have taken ownership of all files & folders on the C drive which made no difference, i have removed the laptop from our server / domain and it is still the same / no change.
Can anyone shed any light on this problem or offer any ideas on fixing it? the laptop is only a few months old and is i5 / 4GB RAM Dell machine running Windows 7 Pro SP1 office 2003 Pro, checked for virus & adware & all clean.

A:Explorer.exe crashes when righ click on item in left pane on windows explorer nothing in system logs, explorer.exe restarts.

The faulting module (Fault Module Name: SHELL32.dll) shell32.dll is a Windows system file however the file that is actually causing the crash may be a third party file which from the symptoms
may be a third party context menu handler.
The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:
http://windowsxp.mvps.org/slowrightclick.htm
You could try disabling all non-Microsoft context menu handlers and then, if the problem resolves, re-enable them one at a time to see which one was the problem.
BTW, the error should be logged in the Event Viewer Application log as a Application Error involving explorer.exe

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RELEVANCY SCORE 74.4

After I tried to install Visual Basic 6 (the old edition), I ran a game (Assassins Creed) and when I closed it the explorer.exe process started restarting every 5 seconds. I tried reinstalling SP2, cleaning the registry and scaning for viruses but nothing works. When I restart my PC, everything works OK, but when a program crashes or I play a game, the restarting starts again. I checked in the events list and the following one is repeated constantly:

Origin: winlogon.exe

Success ID: 1002

Description:

El shell se ha detenido inesperadamente y se reinició Explorer.exe.
(shell has been stopped and explorer.exe was restarted)
Para obtener más información, vea el Centro de ayuda y soporte técnico en http://go.microsoft.com/fwlink/events.asp.
(to obtain more information go to: http://go.microsoft.com/fwlink/events.asp.)

I am using WindowsXP service pack 2 (spanish)

Here's my HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:47:16, on 29/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\ARCHIV~1\AVG\AVG8\avgwdsvc.exe
D:\WINDOWS\system32\nvsvc32.exe
D:\WINDOWS\system32\PnkBstrA.exe
D:\ARCHIV~1\AVG\AVG8\avgrs... Read more

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RELEVANCY SCORE 72.8

This happened recently after my sister downloaded something from the internet, and when I opened the folder to transfer it to her flash drive, a notification popped up telling me that, "Windows Explorer has crashed," and then it restarts (not the computer, just explorer. It sort of "refreshes" the desktop), then loads, and then crashes again.

I can still use my laptop normally from adjacent accounts, and when I tried deleting the file (the source of all of this, I'm assuming) it says that I need the permission of my main account, even though this account that I am currently using is also and administrator.

Can someone give me a little help? If there is none to be found I can use this side account for a while until something can be done, but it is incredibly inconvenient.

I am using Windows 7 currently.
 

A:Windows Explorer crashes, restarts, then crashes again

The computer is probably infected with a virus or other malware. Post this in the Virus and Malware Removal forum:
http://www.techspot.com/vb/menu28.html
 

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RELEVANCY SCORE 71.2

Hello I have currently run into a problem where explorer.exe will continuously shut down. The desktop and start menu are gone. I can bring it back up through task manager but it will disappear after a few short seconds. That and Vista has been running slower since this problem occurred. I was wondering if anyone would be able to tell me the source of the problem.

Here is my Hijack This! logfile.

Running processes:
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\PCPitstop\Exterminate\exterminate.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\Taskmgr.exe
C:\Windows\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKL... Read more

A:Explorer.exe continuously crashes

I don't like the process named Exterminate.exe. Unless it's a program you know and trust, terminate it, then open its file location and delete it, and its root folder. If it's a program you know and trust try downloading Ad-Aware 2007 SE Personal or the '08 version if it's out for free use. It will scan your computer for spyware, which is probably what's slowing down your machine.

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RELEVANCY SCORE 70.8

It gets pretty annoying, so I am looking for a fix, here is some more information:
Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: korwbrkr.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 49e03745
Exception Code: c0000005
Exception Offset: 6a797d32
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

I think it has something to do with Korean Typewriter or something. Help is really appreciated. I currently am running with nothing but AVG in my system tray, but I want to run all my programs without it crashing if its possible.

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RELEVANCY SCORE 70.8

Hey guys, I'm new here. Hope you guys can help fix this problem I've encountered many times. Whenever I try to select or view a particular folder or file, my Windows Explorer crashes. This is what I found in Event Viewer:The Details:- System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2012-10-14T10:11:40.000000000Z EventRecordID 359425 Channel Application Computer user-PC Security - EventData Explorer.EXE 6.1.7601.17567 4d6727a7 DivXMFSource.dll 1.0.0.72 4cffcf66 c0000005 0009b890 1044 01cda9f0e1b8c595 C:\Windows\Explorer.EXE C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll 8b51d578-15e7-11e2-8c46-002618833b83Thank you for your replies

A:Windows Explorer crashes and restarts

Did you try uninstalling DIVX software from add or remove programs?Downloadmini toolboxCheckmark following boxes: List last 10 Event Viewer log List Installed Programs Click Go and post the result.

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RELEVANCY SCORE 70.8

Here is the error log from one of the crashes.


Code:
Source
Windows Explorer

Summary
Stopped working

Date
‎18/‎09/‎2010 18:52

Status
Report sent

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: Explorer.EXE
Fault Module Version: 6.1.7600.16450
Fault Module Timestamp: 4aebab8d
Exception Code: c000041d
Exception Offset: 000000000002cc2b
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 9d35
Additional Information 2: 9d352eeb48f756eef3e09921a012e0a8
Additional Information 3: ca2c
Additional Information 4: ca2c069770e7f64d60f91ac290056ba5

Extra information about the problem
Bucket ID: 20355333
It usually happens when I download something, or when I try to play certain games such as CoD 4 but only when I try to connect to an online server. It also used to crash whenever I loged into windows and had nod32 running but I've uninstalled nod and that problems gone.

A:Windows explorer crashes/restarts

Code:
sfc /scannow
fixed the problem for me aswell, thanks

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RELEVANCY SCORE 70.8

I have a problem that started yesterday. Every 30 seconds Windows Explorer (not the browser) crashes, then restarts. I run Xmarks within FireFox, I thought this was the problem because Xmarks as of yesterday asks me every 40 seconds if I want to sync my bookmarks, if I choose cancel, Windows Explorer will crash then restart.

When Firefox is closed, Explorer continues to crash and restart, almost every 30-35 seconds. I have Windows 8.1 up to date, with all the latest updates, FireFox is up to date. As of writting this post, Windows Explorer has crashed and restarted (5) times.

A:Windows 8.1 - Explorer Crashes then Restarts

Please following the instructions here..

Link: Blue Screen of Death (BSOD) Posting Instructions

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RELEVANCY SCORE 70.4

This is what appcrash tells me:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: libmplayer.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48516b3f
Exception Code: c0000005
Exception Offset: 00017427
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1031
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

and i got Hijack This in there and managed to output at log:

Code:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:40:56, on 2009.04.08
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\WTablet\Wacom_TabletUser.exe
C:\Windows\System32\nvraidservice.exe
C:\Windows\System32\rundll32.exe
C:\Windows\Philips\SPC500NC\Monitor.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Logitech\Gaming Software\LWEMon.exe
D:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Pro... Read more

A:Explorer.exe crashes continuously during startup

Hi -

The appcrash shows a Vista SP1 Windows Explorer exe crashing, listing the faulting driver as libmplayer.dll, timestamp - 0x48516b3f - which = Thu Jun 12 14:30:23 2008. It belongs to the Combined Community Codec Pack.

The exception 0xc0000005 = memory access violation usually caused by 3rd party firewall product or rogue driver.

I see you have several a/v, a/spyware & a 3rd party firewall. Get rid of Lavasoft Ad-aware - a horrible product to run in Vista. It has caused its fair share of appcrashes & BSODs.

Also installed -

Code:

Spybot Search & Destroy

Sphinx Software - VistaFirewallService.exe

Avira GmbH - Avira AntiVirus PersonalEdition

SpywareGuard

I recommend that you also get rid of that firewall - Sphinx. Re-boot upon removal; reset Windows Firewall to default settings via Advanced tab.

Windows Firewall, Windows Defender (or equiv) & 1 anti-virus program of your choice is all that you want installed. Un-install the others.

I don't know if the codec is bad here or not. I would do the above then see if codec still crashes.

Regards. . .

jcgriff2

.

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RELEVANCY SCORE 70.4

Hi,

I have Windows 8.1 running on my Acer Aspire V3-772G. Windows explorer crashes randomly, and restarts instantly. Various solutions on the internet are for problems where explorer crashes due to a specific task such as accessing some programs. In my case, it is just random and occurs once in a while. Help me out!

Thanks in advance!

A:Windows Explorer crashes and restarts randomly

See this post:

Checking for Updates hangs after Disk Clean Up

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RELEVANCY SCORE 69.6

Hi. Today morning I started my PC and just after the start up Windows Explorer crashed and restarted and then did (and does) the same every 10-15 seconds. I googled the problem and did following steps (not in the same order as below) which didn't resolve the issue:

- restarted few times and switched off PC completely;
- tried to fix registry with Vit Registry Fix;
- did SFC /SCANNOW and it finished with information that some issues couldn't be fixed;
- ran Malwerbytes with no malware found;
- did a full Kaspersky Internet Security scan with no viruses found;
- did a clean boot (all non-windows services were not used) and it still crashed;
- did a diagnostic start up (so only basic windows services were used) and it helped;
- I wanted to do a system restore but Windows doesn't have data on any restores, meaning I probably haven't started the service (doesn't it make it automatically?);

Other info:
- system works fine in Safe Mode and diagnostic start up, thus eliminating issue with external applications;
- when in normal mode and crashing I looked at processes appearing and disappearing and found out that at the crash process the file dllhost.exe disappears then and shortly after appears back (it may or may not be relevant);
- I didn't do any major updates yesterday (only updated Steam platform and installed one new game);
- I can't do perfmon /report as in Safe mode it doesn't display anything and in normal mode I don't have enough time to start the applicati... Read more

A:Windows explorer crashes (and restarts) on system start-up.

Just an update - based on my experience with "fixing" the system, I've decided to back up the data and make a fresh installation (no point in loosing more time on trying to resolve the issue but just spend the time on new system and at least enjoy a faster Windows for some time). Funny though that a year ago I had to do the same due to some dll corrupt file (it was much worse then). I really love Microsoft!

P.S. Thanks for reading this thread, if you think you may add something (so in the future if someone looks for info on how to fix it) feel free to add some advice.

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RELEVANCY SCORE 68.8

Hi all,

So my computer is almost unuseable right now.

When I start my computer, afterputting in my password, it logs on slowly. Folders do not open and nothing open on the run prompt. Computer just freezes.

However other program open, included Google chrome, malwarebytes, etc. Ccleaner doeas have an error, it restarts but then works normally.

I was thinking windows could be corrupted. I wanted to do a repair install, but since explorer.exe doesnt function, the autoplay feature never loads either. I have a bootable USB drive with windows 7. I dont know how to get to the set up file without opening a folder.

I was reading that the repair can't be done on safemode.

I also wanted to rule out user profile corruption. I got a profile thing briefly on there but that went away. I did this. How to fix a corrupt user profile in Windows - How-To - PC Advisor With the intention of opening another account but i got error 0xc0000006.

I tried running sfc \scannow in safemode but that caused the explorer.exe restart and it never opens. When I restarted my computer, i did safe mode with command prompt. That got it to run but its been stuck at 19% for a long time now. It then failed, said could not perform the requested operation. I tried verify only and that has gotten past 19% I turned off the WiFi when it first started acting up and don't have the computer connected to wiresethernet at the moment. Don't know if this matters. The verifyonly gave me this reading. Windo... Read more

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RELEVANCY SCORE 68

Aight... so I'm new here and honestly, microsoft didn't help me out too much sooooooo here it is...


the "explorer.exe" crashes constantly now. I just started having this problem last night and I'm not exactly sure what seems to be the problem. I've tried rebooting the computer, using the task manager to manually restart the explorer too but it crashes anyway. I'm assuming it's a virus... but I've got a report that may have some clues as to what it is. I'm not that computer savvy when it gets in depth like this.

Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: StackHash_0b58
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 0b58
Additional Information 2: f5cadf978a3476b9634ed88c68b40efe
Additional Information 3: e67a
Additional Information 4: 8db362f417064498b56d172eeaf71217

Every time it's crashed, I get this identical report. It tries to restart itself too after submitting a report. I definitely know it has to deal with the Fault Module Name. That has popped up every time as well. Any ideas?

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RELEVANCY SCORE 68

Please help.

Every time that I select the remove option in "Control Panel_Programmes and Features_Uninstall or change a programme", Windows explorer crashes.

A:Windows Explorer crashes and Restarts when removing program in Control panel

Welcome!

How long has this been going on? You may want to try a system restore.

You may also want to do a repair install.

Links are for Windows 7, but works for Vista too.

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RELEVANCY SCORE 66.8

am having a recurring problem with a new computer. I built a new computer in November 2004. The computer specs are as follows:

Athlon 64 3400 processor
MSI K8T neo motherboard
geforce 5500 graphics card
(2) Corsair 512MB pc3200 DIMM's
NEC 16X dvd-r
NEC 16X dvd-rw
Hardrives:
First installation: Seagate 160 GB SATA
Second Installation: Maxtor 80 GB SATA
Windows XP Professional SP2

The problem I keep having is after a month or so, the computer will no longer start. It will get to the Safe Mode options screen and no matter which screen I choose, it goes so far and restarts. Just before it restarts, it flashes a BSOD but only for a fraction of a second so it is unreadable. If I choose Last known good configuration it will at least get to the windows xp splash screen and then restart.

At first I and the IT guy at work thought that it may be a bad hard drive, thus the second installation. He loaned me the Maxtor drive and I reinstalled xp and only minimal other applications. It seemed to work fine until this weekend when it happened again. I have tried reading through Microsoft's support information and have tried more than on of their fixes but to no avail.

Any help would be appreciated.

Thanks
 

A:Windows XP Pro continuously restarts

Try with only one memory chip at a time
 

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RELEVANCY SCORE 66

just discovered this problem yesterday.. I dont think I have installed or done anything new with my computer. Windows 7 loading screen will show as usual but once its done, black screen with cursor in the middle, then right after bsod. I dont know how to post the details of a bsod so if thats necessary just tell me how its done.
 

A:windows 7 bsod restarts continuously

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RELEVANCY SCORE 66

Hello,

Windows shuts down and restarts continuously. i have run the DDS scan, but when I try to attach it, Google Chrome crashes. Therefore, all I can do is paste it:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft? Windows Vista? ?dition Familiale Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 17/03/2009 17:30:39
System Uptime: 26/04/2011 19:16:23 (11 hours ago)
.
Motherboard: Dell Inc. | | 0G848F
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz | Microprocessor | 2000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 134 GiB total, 20.163 GiB free.
D: is CDROM ()
E: is FIXED (NTFS) - 15 GiB total, 6.369 GiB free.
F: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP752: 22/04/2011 03:05:03 - Point de contr?le planifi?
RP754: 24/04/2011 22:48:05 - Installed Dell DataSafe Local Backup
RP755: 26/04/2011 00:53:20 - Point de contr?le planifi?
RP757: 26/04/2011 15:49:23 - Removed AVG 2011
RP758: 26/04/2011 16:01:22 - Removed AVG 2011
RP759: 26/04/2011 16:44:30 - Windows Update
RP760: 26/04/2011 18:52:16 - Op?ration de restauration
RP761: 26/04/2011 19:25:15 - Windows Update
.
==== Installed Programs ======================
.
.
Update for Microsoft Office 2007 (KB2508958)
a-squared Free 4.0
AC3Filter (remove only)
Adobe AIR
Adobe Ancho... Read more

A:windows shuts down and restarts continuously

Hi,

Sorry for the delay in getting to you. Please post a fresh set of DDS logs if you are still in need of assistance.

Thanks

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RELEVANCY SCORE 65.2

I have an HP Pavilion m9040n desktop computer. The operating system is Windows Vista Home Edition. This is a family computer, and back in March, a family member told me that the computer would freeze up every so often. This could be fixed by simply restarting the computer. When I returned home from school in May, I decided to take a look at the computer to see if I could fix the problem. I began by talking to HP Technical Support. After talking with them, they told me the only solution would be to perform a system restoration. Before doing so, I saved all of the files I wished to keep to an external hard drive. Once I performed the system restoration, though, my computer would no longer load Windows properly. And since I performed the system restoration, I cannot open Windows in Safe Mode, because Windows hasn't been configured since the 'restoration.' After arguing with HP for a while, I was told the only solution would be to use a set of recovery discs.

After using the recovery discs, the computer worked great...for about 2 hours. Then the same problem ensued. Now my comuter will not load Windows. Upon starting up, it says that Windows could not be loaded properly and suggests that newly added software/hardware might be the problem. No new software or hardware has been added to my computer. I tried running the recovery discs again, and the system proceeds up until the point of the first restart. Once it restarts, though, Windows will not load and the same e... Read more

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RELEVANCY SCORE 65.2

Hello, hope I've put this in the right place.

Problem: my computer won't restart, on boot up it won't get past the light blue welcome screen, and mostly stops suddenly before that almost like the power cord has been pulled out.

If I try to run from the CD to make repairs (original cd) the same thing happens right at the point files have finished loading from cd, it black screens and restarts.

It will (sometimes) let me start in Safe Mode, but again will black screen and restart if I try any kind of repair - system restore.

I've tried so many things to be honest i've lost track of everything I've done now, I've heard of windows restart loops etc, but this seems worse in that the original CD is not helping.

The computer has performed well for more than two years, and the only thing I can think of that I have done is clean externally yesterday !

I'm wondering if I have a BIOS / CMOS issue. Would appreciate any help / ideas, thanks.

A:Windows 7 black screen and restarts continuously.

Do you have a Linux boot disc to see if the computer will load that? If you have another PC download KNOPPIX - Mirrors burn to a cd or dvd. You may have to change the boot order in the bios. This issue could be anything from an overheating CPU to a deflective power supply or boot hard drive. Booting a Linux distribution and having a look around at least narrows it down somewhat.
Have a look inside and see if the CPU heatsink or cooling fan are bunged up with dust.

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RELEVANCY SCORE 64.4

Hi,
I am trying to install windows xp sp 2 over windows xp on 2 computers and the same thing has happened with each computer.
I get down to 36 minutes left - installing drivers - and the setup restarts. I tried to remove the cd and xp then asks for the cd telling me it needs the asms driver, xp then is directed to search e:\I386. Xp looks for it there then spontaneously restarts again. The setup is in an endless loop going from 39 minutes remaining till 34 then restarting over and over again.
How can I stop this and/or correct this?
I did some research at the microsoft site but I have been unable to make anything work.
Is there anything I can do to stop the setup? to go back the just plain xp? to delete and reinstall xp?
HELP!
This is a microsoft cd with a hologram too.
Thank you, I hope someone can help!

Sandy
 

A:windows xp sp2 setup restarts continuously asms needed

Since the problem is happening on 2 different machines, I would try using a different XP CD.

The only other solutions I could find, all relate this error to a slipstreamed version of SP2.
 

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RELEVANCY SCORE 64.4

First of all, thank you to anyone who is going to help me with this. I have come to this website before to get help with the same computer about 2 years ago and you guys cleared the problem up very quickly! Sadly to say, I am back, and hopefully for the last time.

Okay, right now I am on my laptop. I am having problems with my other computer. It is a Dell, and runs on Windows XP. I have noticed some strange happenings with it over the last few weeks. I've run multiple virus scans on it when I noticed it was acting funny and deleted anything it came up with. I used Ad-Aware SE Personal, and also Spybot Search and Destroy to remove the potential viruses. The next thing I noticed, was that my homepage was always resetting itself to "http://www.bydou.com/" and everytime I would turn on the internet (I use a wireless broadband card), this would be my homepage. I would then change it, but everytime I turned off my computer and came back to it later to get on the internet it did the same thing.

Today, about 20 minutes ago, I tried to get on the computer. This is the major problem. I pressed the button to turn it on and it acted normally up to the Windows XP boot screen (with the blue loading bar), the screen went black after that was done, and I heard my computer restart! Well, this happened continually, so I turned off the main switch, gave it a rest, turned it on again and it did the same thing! It just keeps restarting itself for no reason. Needless to... Read more

A:Computer Restarts Itself Continuously After Windows Xp Boot Screen

Hello kneesock and to Bleeping Computer.Can you boot your computer into Safe Mode? If so, try running your antivirus and antispyware scans there.How to start Windows in Safe Mode

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RELEVANCY SCORE 63.6

I have an older Dell laptop that is running Windows XP. It's been working fine lately, though I've always had problems with it. I just ran a virus/malware check two days ago and cleaned everything up. I haven't used it since then, but today I pressed the power button and waited for it to startup. It goes to the Dell screen, and then to the Windows loading screen. After that, it automatically shuts down, and then restarts itself. It does this continuously. I pressed F8 and tried starting it up using safe mode and all of the other options, but it did the exact same thing. I don't have a Windows XP CD, but after reading a bit, I think that may be the only way to fix it (XP Repair Install).Is there any other solution to this problem, and what could have caused this in the first place?**EDIT**http://support.microsoft.com/Default.aspx?kbid=310396Could this be the problem? I don't have the Windows XP setup CD, so how can I use the Recovery Console to fix this?

A:Dell Laptop Running Windows XP Continuously Restarts After Startup

Contact Dell for a replacement Operating System disk. You'll need it if you go with the repair install, and it'll let you get into the recovery console also.

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RELEVANCY SCORE 62

Heya.

I've been getting frequent explorer.exe crashes.

The eventviewer give this rather unhelpful log.


Code:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: mfc120u.dll, version: 12.0.21005.1, time stamp: 0x524fa0af
Exception code: 0xc0000005
Fault offset: 0x0000000000139655
Faulting process id: 0x73c
Faulting application start time: 0x01d2660c8ccec79e
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\mfc120u.dll
Report Id: fc5b48eb-d344-11e6-99d9-94de80ae7897
Is there anyway to find out whats causing this?

I've run AV scans (malware bytes, + windows defender), nothing was found.

A:Frequent explorer.exe crashes and restarts.

Schedule a disk check: open cmd window and type chkdsk /f

Open cmd window and type sfc /scannow
SFC /SCANNOW Command - System File Checker

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RELEVANCY SCORE 62

My explorer.exe constantly crashes and restarts; however, when I go into safe mode it works perfectly which means it is a driver problem. So I began to use the app, DriverView, to look at all the drivers I have and sure enough I find 3 very suspicious files that are most likely the cause to my problem.They looked suspicious because their file type was listed as unknown and their description was blank.the three files were:dump_dumpata.sysdump_dumpfve.sysdump_msahci.sysThey are said to be located at C:\Windows\System32\Drivers but when I looked there i couldn't find them. I tried scanning for viruses in normal and safe mode using AVG but I found nothing. I then uninstalled AVG and installed Avira. I also scanned in normal and safe mode using Avira but I still found nothing. The virus blockers i used also were updated. For some reason I just can't findi them. I shut down explorer.exe and then i ran HijackThis. don't know if that affected the log. Anyways here it is.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 1:49:48 PM, on 6/30/2010Platform: Windows 7 (WinNT 6.00.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskhost.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\IDT\WDM\sttray.exeC:\Program Files\HP\HP Software Update\hpwuSchd2.exeC:\Program F... Read more

A:explorer.exe crashes and restarts continously.

I decided it was better to just format my laptop. Don't need help anymore

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RELEVANCY SCORE 62

I first noticed that explorer would crash a few weeks ago after I stumbled across an infected .wmf file while surfing the net. I was logged in under my limited account and my anti-virus detected the .wmf but it could not take action, I believe due to the fact I use system restore. I finally was able to delete the .wmf after which I ran several different scans and could not detect anything except Microsoft (R) HTML Application host had been altered (24,576 bytes to 24,064 bytes), so I replaced the file (note: explorer was already crashing before this point). The only time it seems to crash is once in a while when I click on My Document, Control Panel, My Pictures etc...

Logfile of HijackThis v1.99.1
Scan saved at 8:19:13 PM, on 3/7/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my... Read more

A:Solved: Explorer crashes then restarts...

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RELEVANCY SCORE 61.6

Good day, I have a new laptop which has Windows 8. I left it at work one day just screen locked and when I came back and entered my password, I saw that a wireless connection profile had been establihed under the name of "Iphone". I cleaned that profile but after that my laptop started to slow down very much. I reinstalled Windows 8 but the problem stays. Also the update database always crashes and I alwas have to fix it. I tried antivirus and antimalware software bout could not get a result. The machine is so slow on Internet and when I try to open a directory, it takes ages. What should I do can anyone help me? Thanks.

A:Windows 8 update database continuously crashes

Hello

Is your harddrive light constantly flashing, even when doing nothing?

What browser are you using?

Try a different one

Check your harddrive with HDTUNE program from the web.

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RELEVANCY SCORE 61.2

Hello,

Explorer intermittently crashes for some reason and it gets annoying. This is not Windows Internet Explorer, it is Windows Explorer. I'll be copying or moving files typically, or dbl click on a movie or picture file to launch it. It pops up a dialog saying explorer needs to be restarted. When I clik on it it restarts the desktop. What could be causing this?

Thanks
 

A:Solved: Explorer crashes and restarts desktop

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RELEVANCY SCORE 61.2

I have recently had an issue with my computer...when I open my picture files, Explorer "cannot open, file corrupted" & "encountered a problem" and restarts. I have run spyware/malware programs and can find nothing wrong in the logs. What should I be looking for? Is my flash player needing an update, or a newer service pack for Microsoft needed? I am not I.T. savy and am looking for feedback.

Thanks very much!!

A:Explorer crashes/restarts when jpegs are opened

Hi Aliwegner welcome to TSF. Are youreferring to internet explorer or windows explorer? Download XnView Software - Free graphic and photo viewer, converter, organizer and see if they open in a 3rd party program.

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RELEVANCY SCORE 61.2

I have had an on going issues with Vista crashing and then restart, some times it does it so quick that I hardly notice it because it was just the OS restarting not the computer rebooting. The how and why Vista would restart was unknown though I do remember a couple of times I would get a media player error but that was not consistant.

However, now the error is consistant and I can replicate it. On certain files, when I would RIGHT Click on the file to look their property Vista will crash and after scanning itself, restart up. At first I have not paid attention to the files in question but today I noticed that when I went to look at the properties for Gas Powered Games' Dungeon Siege 2, because it crashes every time I try to start it (I just reinstalled the game yesterday and while I ran into an online issue, was able to play the single player version fine but today when I tried to start the game it won't start and crashes).

I did two searches under Vista restarting and Vista restarting when Right Clicking properties and after reading the 75 results, there were a few threads that had very similar issues but they were locked and none of them had an answer.

So, let's try it again, anyone got a clue about this issue?

My system is an ACER, that I keep updated with Microsoft Update and protected by AVG as well as the Microsoft utilities.

A:Explorer Crashes and then restarts when Right Click on Properties

Are you sure its not just Windows Explorer crashing? I don't see how the OS could restart but not the computer. Try typing sfc /scannow into your start menu. This will check you system files and repair them if they are indeed damaged.

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RELEVANCY SCORE 61.2

Hello,

After days of troubleshooting via trying resolution methods from various forums, I finally have to submit a help topic, because I am out of ideas short of re-installing windows.

explorer.exe crashes whenever I do one of the following items:
- Right click on desktop to see display properties; the right-click menu never comes up; explorer just crashes. (I can get to the display properties fine through control panel.)
- Open up Start/Programs and enter an application sub-menu. Explorer doesn't crash until the sub menu opens, sometimes instantly, sometimes in a few seconds.
- Hovering over an icon on my desktop. Explorer does not crash when hovering over shortcuts, only when I hover over a file sitting on the desktop.
- Trying to open My Computer. A window opens up and the flashlight appears momentarily, then explorer crashes, which also closes the window.
- Trying to browse files via Start/Run or through Task Manager. Explorer crashes after several seconds, regardless of which drive or directory I am browsing. There may be an additional pattern there too as the time it takes explorer to die varies, but I have yet to determine a pattern if there is one. For Start/Run, the window closes, for task manager, sometimes the window freezes when explorer crashes and restarts, and the task manager icon in the task bar never goes away until I pass over it with my mouse.
- Trying to open up administrative tools from the control panel. Other controal panel options ... Read more

A:explorer.exe crashes and restarts at specific times

I forgot to mention, I'm running XP SP3.

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RELEVANCY SCORE 61.2

HI, I had no problems this morning, but after I put some videos from my camera onto my computer,and then tried to upload them to youtube, I couldn't do it. Internet Explorer kept closing and restarting everytime I tried to upload. So I went to firefox, same problem, then to chrome, same problem. Finally I decided to just go to the video on my computer and show it to someone, I went into the picture folder, and then Explorer closed and restarted. It happens all the time, where I can't even get to open a file. I ran the SFC and got a SFC detail sheet. I think some file is corrupted. Can someone help me? I am going to post the SFC details so someone can give me a starting point to work on this. Thanks
SFC details:
2012-03-05 16:28:57, Info CSI 00000006 [SR] Verifying 100 (0x00000064) components
2012-03-05 16:28:57, Info CSI 00000007 [SR] Beginning Verify and Repair transaction
2012-03-05 16:29:04, Info CSI 00000009 [SR] Verify complete
2012-03-05 16:29:05, Info CSI 0000000a [SR] Verifying 100 (0x00000064) components
2012-03-05 16:29:05, Info CSI 0000000b [SR] Beginning Verify and Repair transaction
2012-03-05 16:29:12, Info CSI 0000000d [SR] Verify complete
2012-03-05 16:29:13, Info CSI 0000000e [SR] Verifying 100 (0x00000064) components
2012-03-05 16:29:13, Info CSI 0000000f [SR] Beginning Verify and Repair transact... Read more

A:explorer crashes and restarts when I am in the picture file

Quote:




Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired




Can you play the file on the camera? It looks like the files you copied over from the camera are corrupted. Delete the ones you have and try to save the files from the camera again. Make sure the file plays on your computer before deleting off of the camera, or uploading to YouTube.

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RELEVANCY SCORE 61.2

Hello,
I am trying to run a few different repairs but they all require me to right click and then run as admin. My problem is that if I right click any Icon or desktop anything explorer crashes and restarts. I can not find any way to give myself admin access. I am the admin of the computer and logged in under my account but it does not matter what account I log in under it always crashes. Is there any other way to run the CMD sfc /scannow?
Thanks

A:Problem- Right click on anything and explorer crashes and restarts

Hello Dave84 Welcome to the Seven Forums!

You can start up the System File Checker tool at the Start>Run command line. (refer to image attached)

That won't require any right clicking on anything. You could even add the Takeownership option to the right click menu but will need to first repair the present Windows installation since this sounds like one or more system files are corrupted.

The other thought on this is a possible malware infection leaving you with corrupted files like the explorer.exe sheil file used by Windows Explorer as well as the Computer desktop icon for browsing drives.

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RELEVANCY SCORE 61.2

Hello,

So for the past month or so, explorer.exe has been crashing continuously. It happens on several occasions...

-Most notable when I first boot up Windows 7, it crashes and restarts in an assiduous manner, for maybe 10-15 times until it stops suddenly and starts working again

-When accessing files which force explorer to open, e.g. when I open a document, open the 'My Downloads' folder, and such locations (the crashing and restarting scenario occurs in every situation)

I haven't found a solution as of yet. I even tried ending the process in Task Manager and running it again... with the result of it continuing to freeze and restart even after I run it form Task Manager, until as usual, it suddenly stops crashing and starts working again.

Is there any possible solution to this which doesn't involve any type of System Restore/OS wipe?

Thanks in advance.

P.S. PC is defragged, registry and junk files cleaned using CCleaner and Disk Cleanup, issue still persists. SpyBotS&D cannot detect any malware, and ESET NOD32 cannot detect any viruses or infections either.

A:explorer.exe crashes and restarts when certain actions are performed

This is usualy caused by a bad file filter installed in explorer. And you can usualy trace it down to what type by noticing what files are in the folders you are opening.

Unless this happens at the default "libraries" or "Computer" entries as well...

Can you shed any light on where it does and maybe does not crash?

Did you install anything (Codecs, Office programs etc) just before this started?

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RELEVANCY SCORE 61.2

Hello Hope all is well there.

My problem is that Explorer crashes every single time I click on a folder or try to open something from the desktop that is inside a folder.

Im not sure what is causing this problem, any suggestions?: 4-dontkno

A:Explorer Crashes/Restarts when i click on any folder

Hello, welcome to TSF..

do any of the folders concerned contain .AVI files? Does the same happen for all users on your PC and also in Safe Mode?

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RELEVANCY SCORE 61.2

Hi all,
I am having a list of problems like control panel not opening,explorer crashes and restarts every now and then. I have installed DDS and Combofix...I have given their respective logs below.
 
Please help me to get rid of this thing that makes my pc useless.
Thanks in advance.
----------------------------------DDS----------------------------------
 
dds.txt
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 9.0.8112.16450
Run by HP at 11:37:14 on 2013-05-27
Microsoft Windows 7 Home Basic   6.1.7601.1.1252.91.1033.18.3998.2252 [GMT 5.5:30]
.
AV: Microsoft Security Essentials *Enabled/Outdated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Outdated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\sys... Read more

A:EXPLORER CRASHES AND RESTARTS, SHELL32 IS THE CULPRIT

Please help me :-(

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RELEVANCY SCORE 61.2

Seem to be having an issue all of a sudden. not sure how to fix it or even what might be wrong. when i right click on a disk drive in a file explorer it crashes then restarts. if your not sure what i mean i did screencap the experience and uploaded it here http://www.screencast.com/users/Otak...5-be8172d0205b

Any help with this issue would be greatly appreciated.

A:File Explorer crashes and restarts on right click

ummm.... why did i get moved tot he general discussion?

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