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Windows 7 network Printers (2 always going offline) *not SNMP *printer drivers

Q: Windows 7 network Printers (2 always going offline) *not SNMP *printer drivers

I have 100 windows 7 pc's on this network and only 1 pc is having this problem with 2 printers. For 6 months now I have been googling and trying to fix the issues with 2 of her 5 printers showing "offline". All printers are installed
the same way via the server here on site. And only 2 of them are continually having this issue.

I have changed SNMP
All the printers are on a static IP already
I have uninstalled and reinstalled the printers via the server
I manually deleted the ports and reinstalled them manually using add printer/add port wizard
I have deleted the print queue and restarted print spooler on both her machine and my server
I reinstalled the print spooler on the local machine
I updated to the most recent manufacturers drivers for the printers

The printers in question are a Xerox 7800 and a Kyocera 5050 copier/scanner. Al these printers are working and operatin fine on every other machine on the network here even while this one machine is showing offline. I am at wits end with this
issue. We have 2 of us in IT that serve this office and 7 remote offices to the tune of 300 employees (i know, its ridiculous), and I do not have an easy way to just rebuild her machine as we are swamped/this is a production machine/i dont have a temp
machine that I can put her on that will have all the applications she will need. If someone has some magic they can send in a box I would be beyond grateful.

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Preferred Solution: Windows 7 network Printers (2 always going offline) *not SNMP *printer drivers

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


We are having an unsuaual problem all of a sudden printing to networked printers from Windows 7 clients.  XP and Vista clients print as usual. Windows 7 clients say the printers are offline.  I'm sure I was able to print from Windows 7 clients last week.

A:Windows 7 Network Printers Offline

First, I would like to confirm how the printer is connected and what the model of the printer is.
Please update the printer driver to latest version first.
If it does not work, I suggest a System Restore:
System Restore
1. Click the Start Button, type "system restore" (without quotations) in the start search box and press enter.
2. Click "Choose a different point" and click next.
3. Check Show more restore points box.
4. Choose a date before this issue happening, and click Next.
5. Click Finish.
If it persists, try removing and reinstalling this printer:
1. Click Start button and choose Devices and Printers.
2. Right click on the network printer and choose Remove printer.
After that, add a printer again.
 Vivian Xing - MSFT

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Hi I have had this issue for months since downloading windows 10 to my main computer, my laptop, and my prosurface 3. I have tried reloading an hp 209B, dell 1320c and another newer printer yet sold because I couldn't get any of them to work with my devices. Any suggestions. I have removed and tried to download driver again with no results. PLEASE HELP

A:windows 10 cannot download printer drivers on any printers

For the Dell have you tried the Windows 10 drivers from here ? :- http://www.dell.com/support/home/us/en/04/product-support/product/dell-1320c/drivers

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Hi all.

I am trying to use SNMP simulator tools in order to simulate printers but I am facing some difficulties.

My situation:
In my job, I need to prepare computers for the costumers. We install Windows and configure it.
The problem is, when we need to install some printers, we need to plug them to the network.
Otherwise, a lot of these printers won't install (the install shield is looking for the printer on the network to resume the installation).

My goal:
I would like to emulate some printers with SNMP agents. These agents would be running on a server (probably a Raspberry). This would allow me to install printers on computers without having to connect the printers physically to the network.

I already tried Verax SNMP Simulator. The free version only allows to simulate one device. Even with this limitation, I tried it but I am not able to make it work. I copied the SNMP configuration from an existing printer, started an agent with the configuration file of the printer. But the printer is not detected by the install shield and does not respond to SNMP request.
I also tried the free tool SNMP simulator (http://snmpsim.sourceforge.net/) but faced the same issue (the agent runs but does not answer to SNMP request from the install shield).

Does anyone have an idea about how to make it answering to SNMP requests (with Verax or SNMPsim)?
I put the agent listening on 161 port but nothing happens.
Otherwise, do you know any other way to install a network printer without c... Read more

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I recently upgraded my router to a Linksys and Vista has changed both of my network printers' status to "offline"

Both printers are HP - one is a 5150 and the other is a 6480 all in one.

I have been reading solutions but all of them involve changing the port configurations for the printers, but I am unable to do so - it is shaded out because the printer is offline.

Also, I can't find the IP address for either printer - HELP!

Should I just reintall both printers?

I can print to both of these printers from my XP desktop that is the "mother ship" - the problem is my Vista laptop.

Thank you!

A:Solved: HELP! Vista put network printers offline


I understand that the 5150 is connected USB to "mother ship" computer since that printer does not have Ethernet option.

What about the 6180 ? is it also connected USB to your "mother ship" computer ?

Do you know if both your computers can see each other ?

If no :
- Is your internet working on the laptop
- make sure your workgroup name is the same on both computer to make it easier for you.

If yes :
- Simply delete printers from the computers where it doesnt work and ADD them again.

p.s. I dont see why you keep uising the hp 5150 since the 6180 has way better quality and a cheaper cost/page to operate.

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We're having a weird issue where newly installed images will randomly, once or twice a day, have their print spooler hang. This is across Desktop and Laptop computers. Older installs, from the same image and with the same updates seem to not have the issue.
This started about a week ago. Our print server is a Scientific Linux 7 CUPS server with samba providing windows printing. We use mostly the CUPS postscript driver, though for a few printers we use vendor drivers. We have about 50 print queues we push out
via GPP. Running Windows 7 Enterprise x64 SP1.

Looking at the computer, the print spooler shows as running. All network printers are greyed out. Nothing obvious in the application or system event logs. GPUpdate will fail with "access denied" errors. Restart the print spooler - everything starts
working till next time. We've tried deleting all the printers and re-adding them via the GPP. That works fine, till the next day or so. One weird thing is that re-booting the computer DOES NOT fix the print spooler, you have to restart it as administrator
while Windows is up for it to start working.
I've created a script that will elevate and restart the print spooler and this is a "fix", but obviously we'd like to have the printing keep working. 

Any ideas?

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So I am tasked with getting printer total page counts at the end of each month, and there are ~75 IP printers, all setup in HP WebJet Admin.
I am looking for a way to create a script or make it easier then visiting each printer IP address and going to Usage Page, then recording the page number individually for each one.
Can someone help me with SNMP? I have installed Net-SNMP, Quest Free Network Tools. I have ran some commands attempting to get the info, but I get errors such as Error In Packet No Such Variable Name in this MIB.
I am confused about MIBs. What are they? Where do I store them? Can I get this information from WebJet Admin? I have looked, but don't see any places as to where...
Any help is greatly appreciated!

A:HP Printers/SNMP Get Page Counts

When I enter into command prompt:
snmpwalk -v1 -c public
I get a TON of data back with all the MIB numbers, and the String or Integer = and I found a line that listed the total page count, because I searched and got an exact number match. The line was:
SNMPv2-SMI::mib- = Counter32: 16101
(16,101 is the amount of total pages printed as of today)
So that's exactly what I want, but does anyone know how to only pull that piece of data? Otherwise I get thousands of lines back when I entered that code.

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Add A printer says it is not for USB printers. There appears to be something in its queue because when I turn that printer off I get a printer dialog box error. I cannot purge the queue because I cannot see it anywhere. The spool folder is empty. I've tried stopping the spool service and turning it back on but that didn't work. There is another printer in Printers and Drivers that refers to that specific printer. I added it because I could not access the original driver/printer.

A:USB printer does not appear in Printers and Drivers

Is this a new printer? What make and model? What make and model of PC?

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those problem were discussed here, but separately, and none of the solutions were not helpful. I am posting this again since I think those two problems are connected.

So when I start computer (I will call it comp #1) my network drive is offline just as network printer. Mapped network drive is actually my physical drive D: and it is mapped as Z since I have three comps in my small office and it is used as storage for all comps. When I open win explorer I get my mapped drive crossed with reds. So I have to click on it to wake it up. Second problem is with printer which is always offline and I have to turn off/on his wifi to get it connected again to my comp. Printer is HP officejet 7110 and is connected to the network router using WiFi.

Comp #1 runs win 8.1 pro with all the latest updates. Second comp has the same OS, while third one has win 7.
Both comps #2 and #3 has mapped the same drive as mine comp #1. Interesting is that those two when turned on has printer and mapped drive online. So problem is only with comp #1 that actually has that drive physically in its own system.

A:mapped network drive and network printer offline


I got this advice:

Here is the code:

ipconfig /flushdns (Clear the dns cache)
nbtstat -RR (release and refesh NetBIOS names)
netsh int ip reset (reset ip settings)
netsh winsock reset (Reset Winsock Catalog)

That has solved my printer problem, but offline mapped drive remained as problem.
Today I tested one more thing.

I mapped drive on comp#2. So now on comp#1 there are mapped drives Y: and Z:. Z: is actually map D: on comp#1 and Y is drive on comp#1.

I restarted comp#1 and Y: was online while Z: was not.

Interesting that comp#1 connects to mapped drives from another computer, but not to it's own mapped drives.

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Can someone educate me on how network printers work in Windows?Is there only one way of setting these up, or several ways?
Do I have to have a driver for the specific printer on the client? Why can't the material be sent to the server in some device independent format (Postscript??), and converted to printer commands on the server?
Do I have to have a driver for the specific printer on the server? If the driver is on the client, presumably it's talking directly to the printer (using the server only as a means of communication) using the printer's own command codes, so I don't see why the server needs a driver...
Under what circumstances can or can't the client download the driver from the server?
What happens if the client and server are running different versions of Windows, either an older version on the client, or an older version on the server?
What happens if the client is running 64-bit and the server 32-bit, or vice versa?
What happens if there is no driver available for the newer version of Windows (which might be the client, or the server), because the printer is quite old?
Many thanks - Rowan

A:Network Printers and Drivers

These Microsoft articles may help.

Install a printer on a home network


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Hey everybody,
I posted this in the Networking forum, and them realized it might be more appropriate in this one.

I've been trying to add a network printer, with no success. I have a 10/100 switch, all my computers and printers are plugged into it. I have a mostly Mac network, and they all work fine with respect to file & printer sharing. I'm setting up a couple PCs with XP Home, and I can't detect the printers that are plugged into the network. When I go to the 'Add a Printer' wizard, I can't detect any network printers; I can only see the 2 other PC boxes on the network. I then tried the "local printer" option, where I can set up a TCP/IP port to talk to a printer. The problem here is that I don't know the printer's IP address. How can I determine it? (The printer is an HP LaserJet 5M.)


A:Network printers/Printer IP address

Print a Configuration page to find the IP address

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We are migrating from XP to Windows 7 and using USMT offline to migrate user settings etc.
Network printers are migrated but on the users first login if the user tries to set their default printer they receive the following error message:-

"Operation could not be completed (error 0x00000709) Double check the printer name and make sure that the printer is connected to the network."  

The printer is in fact installed and it is possible to print a test print, just not set the default printer.

The issue is resolved by restarting the print spooler (or logging out and back in or rebooting or re-installing the printer) so is only
an issue during the users first login.                                                                                                                             ... Read more

A:Printers "Operation could not be completed (error 0x00000709) Double check the printer name and make sure that the printer is connected to the network."

According to the error message, I assume that the spooler service cannot find out the printer on the network.

You may set the startup type of Printer Spooler service to Manual or Delayed Start for a test.Juke Chou
TechNet Community Support

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I have a HP 2605DN printer connected to a wireless router that is connected to my desktop running XP. It has always worked great. I have a HP laptop running Windows 7 64 that has been configured to use the HP printer wireless through the router. It has worked great until today. It now shows offline and I cannot get to to show online even though I can print from the desktop. I have read some forums about this but I have not seen a configuration exactly like mine that describes a fix.

A:Network Printer Offline

I have now found out that the reason the printer worked from my desktop was because the usb cable was still connected and it was using that to print. Now that the usb cable is disconnected I cannot print from the desktop either.

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Whats up guys,

So basically we have a Network Printer which is ONLINE.

I added that printer locally using the TCP/IP port but the printer comes up as OFFLINE.

Now when i added this same printer to another workstation the same way, it gave me OFFLINE also but i disabled SNMP from the ports configuration and it came online, but on the original workstation, nothing seems to be bringing this printer online.

What do you guys think?

A:Network Printer Offline??

What is the make/model of the printer? Are you using a printer server or does it have one built in?

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Our network printer is offline and we can't fig out why or how to get it back online.
any ideas on getting it back on line??

A:Network printer offline

1) What kind of printer
2) Is there a offline\online button (stupid question I kknow But you'd be amazed)
3) Did you go into the properties and check there? (rclick on the icon/properties)
4) Are htere any print jobs backed up in the queue?

Let me know..

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Hi! Found you all by searching altavista! Really nice forums here! Now for my problem...
My office has 4 computers networked together. One of these being an older one that only acts as a residence for our database that we all access. Problem is that desktop 1 had to have windows 98 re-installed. This was done and immediately upgraded to Win98se. The Epson printer that is directly attached to desktop 1 works fine from any computer on the network. But...the HP LaserJet that is attached to desktop 2, is only accessible from desktop 2 and laptop1 and the database server. It finally installed on desktop 1, but is "permanently offline". Whenever I try to put the printer 'online' on desktop 1, I get the message that the shared network resource might not exist and to check the network. Yet it shows up perfectly fine when I browse
the network! Well, everything is set fine. All other aspects of the network are up and running perfectly. I can browse other computers, and they can browse on this one. The other machines can even print to the Epson that is
hooked to desktop 1 and shared. Just that darn LaserJet won't come online to desktop 1. I have checked for viruses, done a clean boot, uninstalled and re-installed the network card, the adapters, everything that I can think of. Ran system file checker and Dr. Watson. Ran setup of Win98se AGAIN. Workgroup name is fine. Computer name is good.
I'm running out of ideas here!!! Any new ones that you can think of f... Read more

A:Network printer-Offline

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our network printer continues to go offline periodically, i can only get it functional again by restoring to an earlier time point. are there any known sources and/or fixes for this problem?

A:network printer keeps going offline

What is the exact error you are seeing? Where are you seeing the error? What exact process are you using to restore printer operation?

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My computer often cannot find my new network printer. It worked great the first few days but now when I bring my computer into the office and try to print, it can't find the printer. Printer is a Canon MF4370dn Multifunction B/W Laser Printer It is connected by cable to 2Wire 2700HG-E Gateway Wireless Router. My laptop connects to the router via WiFi. I have a Toshiba L300 Laptop running Windows Vista x64-bit

A:Offline Network Printer

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Hi folks,

Hair pulling time

Among the three printers in our home network is a Canon All-in One MG6150. It's set up wirelessly and shows as a WSD device. Often (but not always), it's shown as Offline" in Devices and Printers. Sometimes it will show up after about a minute or so and all seems well, but it will then sometimes go off-line again for no obvious reason. When it is up and running, I can find WSD Print Provider in Device Manager. When the printer goes offline, WSD Print Provider also disappears from Device Manager. It will then sometimes re-appear of its own accord (and the printer comes back to life). It happens on both the W7 computers that print to it regularly - one is W7 Pro 64-bit (the more troublesome) and the other is a 32-bit Home Premium. Both are wirelessly connected to the network. The problem seems to have arisen since I changed my Wireless Security to WPA-2, but the wireless network itself works perfectly. Maybe that's the clue - is the printer's wireless dropping out? (But it never did so before). According to my laptops when they are in the vicinity of the printer, the signal strength is shown as excellent.

The third computer that uses this printer occasionally is connected via Ethernet to the router and, as far as I can tell, doesn't seem to have this problem.

Added: Stupid of me - if it were the printer's wireless connection dropping it would fail when connected to from the Ethernet connected computer too. So It's not that.

This is drivin... Read more

A:Network printer (WSD) keeps going offline

I wonder if this has anything to do with it? On Windows 7 icons for WSD devices may show up incorrectly as a different class under Devices and Printers

More thoughts:
A secure WSD device may not work correctly on a computer that is running Windows 7

This may have some value and ties in with the first two, the setting is in the Features part of Control Panel\All Control Panel Items\Programs and Features: How to Solve Problems Related to WSD Devices in Windows 7 | Techgenie

This sounds similar, but I'm not sure, check the OP's solution 6th post down: TMF: Canon MG6150 causing wifi problems / Help with this Blasted Computer!

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I have recently acquired a new laptop and have installed my printer software on it and have linked it via the wireless network, but it shows the printer is offline....what can I do to bring it available? I'm stumped.

Btw, the printer software is also installed on my server and I am able to print from the server, just not my laptop.

A:Network printer offline-cannot change

You have to set up the printer My Network Places so you can see it there.

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Hi there, I have annoying problem with my Vista laptop. I have a brother HL2040 printer which is hooked up to a Dlink router USB printer port. This works well with an old XP laptop and a couple of Macs. However the vista laptop is a pain. What happens is that I can install it fine and print to it. It works well till the computer is switched off or goes to sleep and then the printer goes offline and nothing I seem to do will fix it, short of deleteing the printer and re installing it. As you can probably imagine this is a pain every time you go to print something. Any suggestions? fixes?

A:network printing- printer offline

Go to search
type devices and printer
right click on the printer and troubleshoot.
Make sure it is the default printer.

Make sure driver is up to date
How to Install a Vista Printer Driver | eHow.com

I doubt this, but maybe MrFixit, will live up to his name

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Setup: small home network, 3 WIN XP/SP2 computers and a Brother 5460CN MFP.
On one of the PCs, the printer appears as offline. When it first happened a couple of days ago, a reboot of the computer "solved" the problem. Problem reoccured today, but all tricks failed. The other computers see the printer as online and can print to it. There is net connection (the printer answers to ping from the problematic computer).
I have also disabled the power saving on the network adapter as suggested on one forum, but nothing. I've also power cycled the printer (although from the above description it appears to be ok).

Any ideas ?


A:Network Printer Offline - WINXP

When you right click on the printer in Printers and Faxes and select 'use online' it refuses?

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Following problem :
sometimes a user face the problem, that the mapped network printer is offline. This is only related to this user/pc, other users didn?t have this problem simultaneously. The
problem occurs during the work. After a pc reboot it?s ?fixed?. This problem is sporaic randomly rotating to other users.

Customer environment :

All (roughly 300) PCs are installed with Win7, Server are 2008R2 with AD, three print servers.

Tests and analyse with a user, which has this problem today:
Win7 uptime was 71 h, in the eventlog was no usefull entry. We tried to map another network printer from the same print server and got following message: Printer connection
are not able to established.  0x00000002

Than we tried to map a network printer from another print server, this works successfully. We tested this with several network printers, which used also other device drivers. Nothing changed. Additional we checked the eventlog of the print server, and didn?t
find an entry about this.
After restarting the spooler service on Win7 (admistrator priveleges required, users don't have) the problem was fixed.

questions :
- has someone a suggestion to catch the reason ?
- is someone able to explain, how does the client identify off- or online ?


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Hey guys,

I'm having some trouble that hopefully someone can give me some insight on. I have a networked printer that recently suddenly is offline. It is a Toshiba Estudio 550. It shows offline on all PCs (XP Pro) and for all users. The rest of the printers on the server are functioning just fine.

It is already being "used online" so right clicking and selecting that changes the status to "offline - offline." I can ping the printer's IP, but I cannot telnet into it. However, I can go into IE and navigate to the printer's config page via typing the IP into the address bar. I've cleared the print queue. I have also tried rebooting the controller, as well as shutting the entire printer down for a minute and starting it back up.

Does anyone have any other ideas or some knowledge you can drop on me? My last resort will be to delete the printer from the server and re-add it, but if there's anything else I can try first I am open to ideas.

A:Network printer shows offline

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I,m new to networking so sorry if this is a simple question.

Using a crossover cable to link 2 x PC,s both WIN XP Home, I ran Network Set Up Wizard on both computers enabling file & print sharing on both with the second PC sharing the 1st PC internet connection. Everything OK here.

The Problem:

1st PC can print to the printer, the trouble is with the 2nd PC it shows the printer in Control Panel - Printers and faxes but seems to be offline?

Tried add printer wizard but it shows no printer to choose from.
Right click over printer icon and choose "sharing" most of it is greyed out and I can't edit share name??

Can anyone advise please


Do I need to go back to the 1st PC to configure printer sharing from here?

A:Network Printer Shows Offline

Yes on the pc that the printer is hooked up to you need to go to start setting printers right click on that printer click on sharing. Select share this printer give it a name then apply and ok. Then on the other computer go to start run type in \\ip of pc with printer
then hit enter this will show all things that are being shared out and then double click on the printer and it will install it and add it.

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I am trying to troubleshot a network printer. We had a power outrage ... and its seems that the NIC is dead.

The print test page from with the printer itself works fine.

I can not ping that IP address []

How can I confirm its the NIC for that printer?


A:Network Printer Shows Offline

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Okay. so here is my dilemma. My brother gave me some PC parts because he upgraded his gaming machine. and he built me a desktop PC out of an old tower and parts we both had. I am running an ASUS M3N78-VM Motherboard. I do not have my network adapter drivers installed and cannot get online with it. Luckily I have a laptop which I can come on here with.

I have tried multiple different driver installers. but they all require an online scan to find my drivers, I found one from dell that had the same driver but it said "The Realtek Network Controller was not found. If Deep Sleep Mode is enavled Please Plug the Cable."

Mind you. this computer was built less than an hour ago and I do not have the motherboard CD.

Can somebody please help me? while I was online I found a page that said the on board network driver was " Lan: Realtek RTL8211CL." because a person was having the same problem but they had their Motherboard CD because theirs was new.

your help would be greatly appreciated,

A:need network adapter drivers. offline


Look here & download these drivers: -

ASUSTeK Computer Inc. - Motherboards- ASUS M3N78-VM

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Here is my system:

Computer A: Windows XP, two printers attached by USB, both HP - a 5100 and a 6480. Also has a brand new Linksys router and existing Cox cable modem connection. Recently underwent major service (adding RAM and cleaning out viruses). Of interest - two front USB ports now inoperable, but attached printing from rear USB ports works fine.
Computer 1: laptop, windows Vista - wireless printing has been working without issue for two years. Wireless internet connection works great. Recently, both printers' status is "offline" after computer goes to sleep. I can delete printers and reinstall and they work, but then the same thing happens.

Computers 2-4: Mixture of Vista and XP machines for my kids - their wireless network printing works fine.

Any suggestions on how to keep computer 1's network printer status "ready?" Do you think I should reinstall the drivers for both machines?

Thank you!

A:Network printer goes offline when laptop goes to sleep

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Hi I bought a Canot MF4380dn recently and am having the same problem described here:


This isn't a Vista problem as I'm having this issue on the mac.

I often have to manually turn off/on the printer in order to get it to print.

I'm not sure if the energy saver mode is just messed or what.

Thoughts would be appreciated as a new printer should be able to turn itself on when there's traffic through the network.

A:Offline Network Printer - Canon Super G3

First thing I'd check is for a firmware from Canon for that printer. I had a problem with a Canon printer doing the same thing, and new firmware brought it back to life.

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Using an HP Pro 8500 officejet wired/wireless network printer and it keeps going offline for multiple machines both desktop wired and wireless laptop. On XP, Vista and 7 depending on which machines. Even tried motoprint for xoom and cannot hold connection. Fixed IP on printer to and set ports on multiple machines to match and can connect long enough to print a test page. Tried wired to network from printer, tried wireless to network from printer. wrt310n linksys router with no other network problems save the printer.

I'm not a pro but I am fearless when it comes to tapping into the menu settings so even if the solution is in depth I'd be grateful.

Thanks in advance for some assistance in this.

A:Solved: HP 8500 Printer going offline on network

FYI - Tried resetting everything to factory, tried no security, tried WPA with matching passwords, tried pairing the network down to only a wired desktop and a wired printer and still couldn't get it to hold connection.

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I have a network user and before Christmas I installed a new desktop PC with Windows 7 professional for her.

Setup and installation went smoothly until just recently. In the last 2 months, the PC "loses" the printer drivers for our Nashuatec MP 3300 multifunction office printer.

The printer still shows as installed in the Control Panel but the status shows as "Printer: Needs new driver". I then have to install the new drivers from the print server using my admin credentials. The PCthen retains the drivers until the next day when it loses them again.

Does anyone have any ideas?

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We've recently removed 2 printers from our network (a Konica and a HP). Whenever any user EXCEPT 'Administrator' logs in now, they get the below "Connect to Printer" error dialog box. I've made sure to remove the printer from Printers and Faxes, and even the drivers in 'Server Properties' (under the File menu in Printers and Faxes). They're all Windows XP SP3 and rebooted after removal of the drivers.

I even tried Bruce Sanderson's cleanup suggestion. To no avail.

Here's how the error dialog box looks:

Connect to Printer
Windows cannot connect to the printer. Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server. For more information, click Help.
OK Help

I took a look at the suggested registry fix at this techspot discussion but I don't think it applies to our problem.

Anything else to try?

A:'Connect to Printer' errors on login after deleting network printers

I think every client with prior access to these printers will need to Delete Printer and as a Domain Admin, you will need to create the delete.script

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I would like to ask if there is now an update resolving the network printers becoming offline.
I cannot remove-add the same printers again and again specially for the people i support in our office.


A:Network Printers getting "offline"


Any news if Microsoft already have a fix on Network printers who are being forgotten by the PC whenever logged out of the network?

My workaround for this problem is to remove the stored printer and add it again which should not be the case if you do this so many times a week.

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On all of our Windows 8.1 clients, every time a user tries to add a printer using the 'add a printer' wizard, it triggers alerts from our secure network devices indicating that someone's trying to log in to them with SNMP.

We need the failed logon notifications but it's incredibly annoying to get these all the time.

Any way to disable the SNMP scan when adding printers? Windows 7 didn't do this. Nor did windows 8 base as I recall.


A:Disable 'add printer' SNMP Scan

We, too, have noticed this happening, although it isn't specific to Windows 8. We have also observed, and can duplicate, this under Windows 7 SP1.
I'm looking in to how to disable this behavior.

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I have 24 desktop computers running windows 7, 3 servers running windows Server 2008 STD and 15 servers running windows Server 2008 R2 STD. All of them have the same problems with SNMP service.  I am using SNMP monitoring software which
polls information every 2 minutes using SNMP. All of these computers stop responding to SNMP GET messages after a while, this can be hours or days eventually SNMP will stop responding. The only way to fix this is to restart SNMP service or restart computer.
I have looked at windows system logs and see the same message on all of my computers :
Event 1501, SNMP. The SNMP Service encountered an error while setting up the incoming transports.\n The IP transport has been dropped out.
I have googled this type of problem, there was a bug in Vista and 2008 server with the same Event ID.
KB967800 article is explaining the same symptoms what I am having. Unfortunately I can't apply those hotfix to my computers because I am running different OS versions.
Any suggestions? 

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Hi guys,

Kind of annoying problem here... I have an HP LaserJet 1200 hooked up via USB to a Mac that is running 10.5 (Leopard). For the printer's first 5 years or so everything was great. I could get new computers set up to print to the printer with no troubles, until recently.

Recently, I upgraded my computer to Windows 7 and wanted to get the printer working again. I attempted to install the printer using the HP LaserJet 1200 PCL 6 printer drivers. It connected to the printer alright, but every time I printed it came out with a PCL XL Error: "Error: UnsupportedProtocol" instead of my document.

Now, every time I try to connect a new computer (Windows 7 or Windows XP, doesn't matter) the printer automatically installs the PCL 6 driver for the printer... which always prints out an error instead of the document I want. I can't find a way to manually choose the driver when I'm adding it because it's a network printer, not one that's locally hooked up.

I tried installing the PCL 5 driver manually, but the printer still ONLY wants the PCL 6 driver that gives me the errors. I tried to go to "Server Properties" while in Printers and Faxes to roll back the PCL 6 driver, but Windows can't find a driver to roll it back to.

Now, if I physically hook the printer up to the computer via a USB cable, it installs the PCL5 Driver and it works... but that's only when it's plugged directly in.

I'm extremely frustrated a... Read more

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Connected an ME to an XP. Printers on the Xp. I can print, but if I check the printers in Control Panel, it tells me that they are offline.
I downloaded new driver, now I totally can't access the printer property, although it now says ready!!!!
Most programs can print, exception is PrintShop.

Thanks Tech Guys!!

A:printers offline!!

delete the reference to the printer on the client pc ( not the one hosting the printer) and recreate

if that fails remove the printer from the host and the client pc and re install on both

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We have Dell Latitude E5500 laptop computers, a network router and a Panasonic DP-3010 copier/printer/fax machine.

Things have been working well for months -- except a while ago I lost my ability to print. So, I found an application whereby I typed "RUN" and then "services.msc", found the print spool, hit the right click and choose restart. That worked and things were OK for months.

Over the weekend, we all lost our ability to print. All of our printers are now "offline," and the above application does not work.

None of us are "computer literate."

Can anyone help us?

Thank you in advance,


A:All Printers are Offline

Could you give us some system specs and include what router you have...
Are they connected wirelessly or via cable?
Did you have an automated updtae of your printer driver?

Let us know and we'll see what we can do for you...
Sorry we were slow to react but some people are off on holidays I think...

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I meet a problem with the way I add  printers at work :
- everything is fine on windows 8.1 and windows 10
- but printers added on older versions (win xp to win 7) are going offline after reboot or spooler restart.
I add printerss this way :
rundll32 printui.dll,PrintUIEntry /if /f "%Pilote%" /b "gespage_%printername%" /r http://cups_serverl:631/printers/%printername% /m %Imprimante%
Of course each variable is fulfilled with appropriate values, it works right after script execution but printers go offline after spooler restart (and can't go back online).

By the way, a printer added through wiard works fine.
Can you help me please? What don't I do right?
Thanks, Johnny

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I currently have two printers connected to my wifi network, however both of them were showing as offline (despite being on and connected).

I have tried disabling SNMP, I tried installing a windows update, which another site said fixed their problem, and I've tried restarting both of them, as well as my computer, I have deleted them from devices and printers as well as their drivers and am trying to reinstall them - They're now not showing up when the wizard searches for them. I have entered their IP addresses in to attempt to connect to them manually, however that hasn't worked either. I have downloaded the drivers from their websites to try and reinstall them too.

Both printers are showing up as connected on my router and I can ping both of them, but I'm unable to get them to show up anywhere, or print to either of them.

I'm using Widows 10, a TP Link router and the printers are a Brother MFC-J6520DW and a Canon Selphy CP1200. Both have worked previously, they have had this issue before, but usually doing something above has brought them back online. Not this time though and it has been over a week.

Thanks for any help.

A:Two different printers are showing as offline

Not sure if this will help, but I had similar problem with HP printer and the tech recommended going into the printer menu and turn off IPv6. It worked.
Sent from my iPhone using Tapatalk

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When printing a Word 2010 document using File>Print, the default printer's name is shown with a drop-down list of other printers recognized by the computer. Many of these no longer exist, having been replaced by newer printers, but their names remain, labeled Offline. I've accumulated 7 such phantom printers and can find no way to remove mention of them. Any ideas on how to remove them from the list?
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) CPU E3400 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 2013 Mb
Graphics Card: Intel(R) G41 Express Chipset, 782 Mb
Hard Drives: C: Total - 465551 MB, Free - 378697 MB; D: Total - 11285 MB, Free - 1058 MB;
Motherboard: FOXCONN, 2A8C
Antivirus: Norton Internet Security, Updated and Enabled

A:Solved: How can I delete offline printers?

Start Menu then Devices and Printers. Put the mouse over the phantom device and under the menu select Remove Device.

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I had two networked printers installed and working.  one Officejet 7200 and a LaserJet 3390.  Today when trying to print, I received a message that printers were not found.   I tried adding printers again, and when I found the printers, regardless
of if I tried to add them using existing drivers or asked find the driver I get a "unable to install printer.  Operation could not be completed error 0x000003fa

A:Lost Printers can not Add Printer WIndows 7 0x000003fa

Hi, thank you for posting here.
At first, please make sure the driver for these printers are supply with Windows 7 or not.

And 0x000003fa maps to ERROR_KEY_DELETED - "Illegal operation attempted on a registry key that has been marked for deletion." A fairly guess would be
that something in your registry got corrupted.
Perform a  System Restore first.
 Also check disk.  If not work, try completely removing the printer driver and then reinstall.
You can refer:
Install a printer
Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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I'm having a printer issue with a client. Essentially on a certain machine every couple days all their printers "disappear". I go in and check the print spooler and it shows offline. The fix I found is as follows:

1) Click Stop on Print Spooler

2) Click the Start Button, type "%WINDIR%\system32\spool\printers"

3) In the open window delete all files in this folder

4) Restart Print Spooler

This seems to fix the issue for a few days, but inevitably the problem crops back up. We can keep doing this, it's a fix, but not a solution. Based on the symptoms can anyone help me figure out with the remedy it going to be on this?

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I have a Desktop and Laptop running Win 7 SP1 and I use Thunderbird on the desktop and Firefox on both. I have 2 Brother printers that are used with both as well as with a Win 8.1 laptop used by my wife. I have the Comcast router/modem combo (installed 4-5 months ago).

My desktop is a custom built quad CPU that is about 1.5 years old and has been working great except for about 6 times during the past year when it refused to wake up after sleeping. Each time I had to manually kill the power and restart.

Two weeks ago I noticed one day that my desktop would not connect to the printers. About the same time I noticed that links in my portal page (Yahoo.com) would not work and could not connect to any other website from a bookmark or typed entry. I also noted that links contained within Thunderbird emails also would not work and banners and some other images that were referenced but not embedded would only display as blank boxes. But, the emails can be sent and received.

I went through the usual reconnect sequence for one printer and even though it indicated it was connected, I still could not send a print job from the desktop. However both laptops were still able to print to at least one of the printers. I called Brother and after they remotely did a few things they were stumped and took a look at some of my system files and told me they suspected a trojan horse was in my desktop and had turned off many system applets. Brother put me in touch with a software/networking trouble... Read more

A:Internet links don't work & printers offline

My first suspect would be a security application. What firewall or security suite is, or ever was, on the problem system(s)?

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I'm trying to figure why this keeps happening and how to get my printer offline. I've gone to Print Management, right-clicked on the printer (under the 'All Printers' list), went to 'Properties', and have no idea what to do next. I've looked at similar questions
on your Tech support page and it looks like there are answers but no helpful ones. Everyone seems to be having issues with Windows 8 and their printers being offline. Please help!

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i have installed Windows embedded pos ready 7 on the system and i have enable the EWF after restart system  printer is  offline

could you please help me out.

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