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Fingerprint reader not working when connected ThinkPad Thunderbolt 3 Dock

Q: Fingerprint reader not working when connected ThinkPad Thunderbolt 3 Dock

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 200
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RELEVANCY SCORE 114.4

Not able to get two monitors (Samsung S27E450) plugged into a ThinkPad Thunderbolt 3 docking unit to work with my X1 Yoga (Gen 2).   Montiors connected to docking via DisplayPort cables.   Windows 10 shows the monitors showing up as "Generic PnP" so something is being recognized.  Tried deleting the device in Device Manager, reboot.  Not finding the drivers on the Samsung site.   Any help appreciated. 

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RELEVANCY SCORE 98.4

As mentioned in the subject, I've just connected my new X1 Gen 2 Thinkpad to the Thunderbolt 3 workstation dock and the performance is very laggy. I'm not sure if I need to install a driver. Please advise. Thanks.

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RELEVANCY SCORE 98.4

When my thinkpad x1 yoga 3rd gen is connected to my thinkpad thunderbolt 3 docking station and either automatically or manually entered into "modern standby" state, see this thread, i'm finding that my usb 3.0 / type A port connected jabra speak[er phone] 410 power light stays lit vs turning off as it did with my old x1 carbon 2nd gen onelink pro dock setup.  I have this usb speakerphone device plugged into port 7 / usb 3.0 connector shown in the thunderbolt 3 dock user guide page 6 image which is not an always on usb 3.0 / type A connector like port 6 is so i would have expected it to be turned off in "modern standby" state.  I tried plugging it into the other non-powerd usb 3.0 / type A connector ports on dock, i.e. the two port 9 options, and it made no difference.  Any insights as to what is going on hear and how i address this? 

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RELEVANCY SCORE 94.8

I have a Thinkpad X1 Extreme Gen 1.I love my laptop, its has enough grunt for kids to even play games. I wanted to setup this with docking station.So called up Lenovo asking which docking would be compatible with this. They advised to get 40AN0170AU. Got my dock yesterday and plugged it in.did all the firmware updated BIOS security Level 0 for thunderbolt as advised in User Guide. All seems to be working except two issues. Can't start the Laptop with button on the dock and external monitor not getting recognised. The monitor works fine when I plug it directly to the Laptop but doesn't work via the Dock

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RELEVANCY SCORE 92.8

I have purchased Thinkpad X1 Yoga 3rd generation and have constantly had Fingerprint device problems. The system often did not recognize the device and eventually the device just diappeared in the system.Driver updates and BIOS setting tricks did not work and I could not even see the device in the device manager.So, I searched it on the Lenovo forum and there were several similar cases and apparently simply replacing the Fingerprint device does not always solve the problem. I wrote the problems down when I requested the technical service, and the technician just came with a Fingerprint device. He replaced it but it did not work. And I had to arrange another visit and this time the technician replaced the main board and it fortunately worked, although I had to reinstall all drivers and so on again. I was happy for a while, but the Fingerprinter disappeared again soon.So I requested again the technical service and the technician came and opened up my laptop to replace it. And he realized that he has a wrong Fingerprint device. He just closed the laptop and left. I thought myself okay this could happen.. and stayed for a while without thinking about the Fingerprint device. Later, I requested the replacement again and they answered they cannot replace it and I have to send it in to them which I cannot do soon. And the reason was that they do not replace a part twice - which is contradictory to the last visit of the technician for a second replacement although ... Read more

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RELEVANCY SCORE 91.6

Hi everyone, I have a Thinkpad p52s hooked up to a newly bought ThinkPad Thunderbolt 3 Dock Gen 2 135W (40AN0135US). I recently also purched a second external monitor, and want to operate them through the dock now (with laptop closed)Both monitors are Dell U2518D, and they have a resolution of 2560 x 1440. However, the moment I plug in both monitors, one will only be available at a resolution of 1920 x 1080. What I've tried so far:updated Windows 10updated all p52s driversswitched cables from HDMI to mDPtried all four monitor plugs in the docktried another U2518D monitor (we have more at the office)My laptop screen is only HD so I can't compare it, but when I open the lid I simply have one more HD screen To no avail. One of the screens will always go back to a generic HD display with 30Hz. I'm no expert but I was convinced this shouldn't be a problem with the laptop and the dock? I have the Intel UHD Graphics 620 driver version 26.20.100.6951 installed. I don't know why nVidia does not have any settings about the monitors but again, I'm no expert, and I didn't find anyone else having the same problem. I attached screenshot to show how this monitor is being displayed.

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RELEVANCY SCORE 91.2

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










Solved!
Go to Solution.

A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 91.2

Hi all, I have a Thinkpad  X1 Yoga 3rd Gen. WIndows Hello works fine with the camera, but I do not see any settings in the Windows Hello Settings app for configuring the Fingerprint reader. The device has a fingerprint reader. I am sure the fngerprint reader worked fine when I purchased the device. I performed a full device reset as I was having issues with battery performance (now cured), but the fingerprint option is still not available. Any thoughts?  

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RELEVANCY SCORE 91.2

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 90.8

Hi,My recently bought P53 can't seem to connect with my ThinkPad Thunderbolt 3 Workstation Dock (Type 40AN) but works fine on my X1E, I've double checked all the connections and nothing is wrong and had also updated the dock firmware to the latest version but still no go when connected to my P53, does anyone faced similar issues? Any help would be appreciated. Rdgs

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RELEVANCY SCORE 90.4

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 90.4

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 90.4

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 90.4

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 90.4

Suddenly my Thinkpad P51 fingerprint reader stopped working under Windows 10 (64-bit). It is gone in the Device Manager too. I have googled and tried everything possible (I/O ports are enabled in the BIOS, reinstalled latest fingerprint drivers from https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-... etc.).I went to the BIOS and tried to reset fingerprint data. It showed (see attachment):No fingerprint reader is attached. I think it is a hardware issue. Any idea? 

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RELEVANCY SCORE 90.4

Hey,I've recently installed windows 7 on my t530 because in win10 I couldn't use fingerprint reader cz there's no suitable driver available.So back on windows 7 I installed all the latest drivers from lenovo support site. Fingerprint Reader works perfectly! Now I got like 180 Updates installed.After reboot my fingerprint reader didn't work anymore. I can open the fingerprint tool but the green led is not glowing anymore.in device manager everything is ok. latest driver installed, detected as biometric device.  also it's listed in system settings.I checked my BIOS settings and clicked on "reset fingerprint data" and also disabled the device and enabled it back.nothing seems to work.. is there any solution? Maybe windows blocked the driver or something i don't know. I've deinstalled the fingerprint software AND the driver in device manager. reboot, and installed all again. nothing.. how can this be?

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RELEVANCY SCORE 85.2

Hello everyone, I recently bought a Thinkpad X1 Extreme and I am now locking for a suitable Thunderbolt 3 dock. Although I've read a lot of posts about various docks I am still a little consfused about which one to choose. It seems like the following ones would all work with the X1 Extreme:1. Lenovo ThinkPad Thunderbolt 3 Dock Gen 2 135W:https://www.lenovo.com/ca/en/accessories-and-monitors/docking/universal-cable-docks-thunderbolt/Thun...2. ThinkPad Thunderbolt 3 Workstation Dock (170W):https://www.lenovo.com/ca/en/accessories-and-monitors/docking/universal-cable-docks-thunderbolt/Thun...3. ThinkPad Thunderbolt 3 Workstation Dock (230W):https://www.lenovo.com/ca/en/accessories-and-monitors/top-tech/Thunderbolt-WS-230W-dock-US/p/40AN023... Please correct me if I am wrong but to me it seems as if the only difference between these docks is that the workstation ones come with two AC adapters each and a special Thunderbolt/Power cable to avoid using two different cables. Or are there any other technical differences? So if I am okay with a two cable solution couldn't I just use the Lenovo ThinkPad Thunderbolt 3 Dock Gen 2 135W and connect it via Thunderbolt while at the same time use my 135W AC adapter to charge the laptop? Thanks a lot in advance.

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RELEVANCY SCORE 84

Purchased a thunderbolt dock 40AC0135US (135Watt) to use with a new ThinkPad X1 Tablet 3rd Gen to run (2) screens and provide multiple usb ports when in the office. It runs the (2) screens fine but I get an error message when plug the thunderbolt cable into the tablet that the current power supply is insufficient to charge the tablet. Did I purchase the wrong dock to use with the X1 Tablet?

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RELEVANCY SCORE 83.6

Apologies if something similar has been posted, I just can't find the answer. We have a 5th Generation Thinkpad X1 Carbon connected to a Thinkpad Thunderbolt 3 dock. At the moment the display is mirrored using a VGA cable to connect to the dock. What we would like instead is to connect the dock to 2 external monitors with separate content on each monitor and the laptop display blank. I just can't figure out if this is possible, what might be needed, and how! Any help greatly appreciated.

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RELEVANCY SCORE 83.6

Does the Thinkpad P51s support the Thinkpad Thunderbolt 3 Dock? I have the Thinkpad P51s with stock Windows 10 Pro and updated to latest drivers and Windows version and installed the latest Thinkpad Thunderbolt 3 Dock drivers. Attaching the Thunderbolt 3 Dock to the P51s as described in documentation, it charges the notebook, however, noting attached to the dock is recognized. I've tested with attaching USB flash drives, headphones, Ethernet, HDMI, and DP, but nothing is recognized nor are any warnings/errors displayed in Windows. While the Thinkpad Thunderbolt 3 Dock is listed as being compatible with the P51s and T570, the notebook order page does not list the Thunderbolt 3 Dock in any of the accessories lists. Lenovo Sales also confirmed that the Thunderbolt 3 Dock is fully compatible with the P51s.  However, I needed to purchase the Thunderbolt 3 Dock separately from the notebook order. What's going on? Has anybody successfully used the P51s or the T570 with the Thinkpad Thunderbolt 3 Dock? Or is this something I need to wait for full support via a future BIOS/driver update? Or perhaps my Thunderbolt 3 Dock is defective? Thanks,Boris 

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RELEVANCY SCORE 83.6

Hello, all. First time poster. Thanks in advance for anything anyone can offer by way of an answer. My question is fairly direct: Will the Lenovo ThinkPad Thunderbolt 3 Dock Gen 2 135W work with my brand-new P43s Thinkpad? If this isn't the best or right one, which external graphics solution should I go with? I'm looking for some nice "oomph" for gameplay, etc. Kind of an after-purchase decision (sheepish grin). I have 16 gig of RAM and an i7-8565U. Thank you.Glenn

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RELEVANCY SCORE 83.6

Hi, I have  a Thinkpad X380 Yoga. The Thunderbolt 3 Dock will not charge my Thinkpad X380 YOGA, and a message saying that the dock is not providing enough power shows up on my minitor. I wonder if anyone have a solution to this problem. It does not make  sense to have to connect the Thunderbold AND the AC power to the Thinkpad, it should be just ONE Thunderbold cord. 1. My power brick is 135W, 20V-6.75A2. I am connecting the Thunderbolt to throuogh the port on the back of the dock.3. I have went to BIOS  and under power section, "disable the battary for technical service" and pwered it back on. None of the above solutions worked.  

A:Thinkpad Thunderbolt 3 dock not charging Thinkpad X380 YOGA

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RELEVANCY SCORE 82

I have a Lenovo Yoga 720 15" and I'm having issues when connecting my Akitio Thunder3 Quad Thunderbolt 3 4-Bay HDD storage enclosure. I have updated all the drivers for my laptop, Windows 10, and the enclosure, but I'm still having issues. Whenever I connect the Thunder3 all four drives in the enclosure register fine, but then my laptop's touchscreen and fingerprint reader stop working. Restarting while the enclosure is plugged in does not solve the situation. I can get the touchscreen and fingerprint reader to start working again if I power down the computer with the enclosure plugged in, then unplug it, turn on the computer, and then restart the computer again. The minute I plug the enclosure back in, the touchscreen and fingerprint reader stop working. I also cannot plug and unplug the enclosure without restarting Windows. Basically, if I have the enclosure connected (registered properly), then safetly eject it, I cannot get the drives to register if I reconnect the enclosure. The thunderbolt interface registers the enclosure itself, just not the drives. If I restart Windows, then I can reconnec the enclosure and get the drives working properly. Anyone else having this issue? I'm guessing it's a driver issue, but doesn't seem to be any other threads out there about the same issue. I've spoken with Akitio but they said it must be my laptop drivers.

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RELEVANCY SCORE 81.2

I am considering to add a dock station to my Thinkpad P50.I have seen that Lenovo is starting to sell a new shiny ThinkPad Thunderbolt 3 Dock (40AC0135UK).It doesn't seem to be available in the Uk Lenovo Shop but I have a found a distributor who's selling the product.Is the ThinkPad Thunderbolt 3 Dock compatible with Thinkpad P50 ? Thanks

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RELEVANCY SCORE 81.2

Is it possible to charge the batteries of a ThinkPad P53 and P72 with a ThinkPad Thunderbolt 3 Dock with USB-C?

A:Charge ThinkPad P53 and P72 with ThinkPad Thunderbolt 3 Dock with USB-C

No, it is not possible to charge either system through the USB-C port. You must use the supplied PSU for the laptop via the slim power port.

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RELEVANCY SCORE 80.8

I have a new P51, 64 GB ram, SSD hard drive. Ihave a docking station at work and one at home. The one at home has a 6 TB Seagate BarraCuda pro USB3 drive attached. When I dock the laptop at home, the system will not boot. It gets to the bios boot sceen and stays there until I turn off or disconnect the USB drive. Once I do that, it continues to boot and if I turn the USB drive back on, it works fine. If the drive is my old 1 TB barracuda, it boots normally.  

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RELEVANCY SCORE 80.8

Is the new ThinkPad Thunderbolt 3 Dock compatible with P50? Dock details page (https://pcsupport.lenovo.com/cz/en/solutions/acc100356) only list P51s, but not P50. But P50 claims support for Thunderbold 3. If yes,  can I connect Ethernet LAN over the dock? And what driver I need to install?    

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RELEVANCY SCORE 80.8

For some reason, i can't turn on my new P51 using the power button on the Thunderbolt 3 dock.   I'm sure i've got something hooked up wrong, but thought i'd check here.   Is there a setting in Control Panel (power button) that i need to change?  In order to use my laptop / view from my external monitor, i have to open the lid to the laptop, power on and then i can use the external monitor.  thanks for any help. 

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RELEVANCY SCORE 80.8

https://support.lenovo.com/us/en/solutions/acc100356 Hello I have the new X1 carbon laptop (5th gen).  I also have two 24 in thinkview external monitors with hdmi/display port inputs. If I buy the above adapter will I be able to run the two external monitors in extended mode so I have can have three different screens  total (laptop screen, monitor_1, monitor_2)?  

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RELEVANCY SCORE 80.8

  Hi:   I have a new Thinkpad X1 Gen 7 for 2 months now and am quite happy with it.  However, I have a problem, I can't seem to figure out:  When the laptop is connected to Lenovo Thunderbolt dock, it cannot boot; It just gets stuck at the Bios Lenovo logo.  But if I remove the thunderbold cable from the dock, reboot and reconnect the cable after Windows is booted, every device connected to the dock work fine.  I have update all the drivers and firmware to the latest versions.   I have Premium support and the technician think the motherboard is defective and suggested that I change the motherboard.  Somehow, I doubt that this is a problem.  Does anyone have the same problem and/or a solution?   Thank you in advance,  

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RELEVANCY SCORE 80.8

I got the Thunderbolt Dock with my Zbook 15 and it will not boot connected to the dock. I have to disconnect the dock, open it up, turn it on and get it booted into windows. Then I can connect the dock and close the lid and my screens and everything work fine. It seems like the Windows will recognize the dock but the Bios doesn't. Please help!!! This is driving me crazy LOL. Thanks

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RELEVANCY SCORE 80

I have a X1 7th (20QD) and a 40AN0135CH Thinkpad Thunderbolt 3 Dock Gen. 2. From time to time when I plug it into the docking station a message pops up saying that the dock does not provide enough power to charge, but it's the provided 135W charger hooked on to it. I can then shut down the laptop, press the reset button on the lower side of the device for 10s, denn boot up again and it works fine. What's a fix for that annoying behavior? I bought into the expensive lenovo ecosystem so I dont have to deal with annoying stuff like that, but here we are...Cheers!

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RELEVANCY SCORE 80

The Thunderbolt dock is advertised as being able to use multiple 4k displays. I have one 4k display connected via displayport, yet max resolution available is only 1080/60. I have the lid closed on the P1 and only one 4k display connected.  Apprecaite any help. thanks 

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RELEVANCY SCORE 79.6

Lenovo P1 (20ME) running Windows 10 1803 does not connect to mapped network drives on log on.  After  log on, mapped network drives show as not connected (red x) but when selected, will connect.  Issue does not occur when ethernet cable is connected directly to the laptop.  This is causing an issue for users running automated programs. 

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RELEVANCY SCORE 79.6

I have a P52 and a Lenovo Thunderbolt 3 Dock Workstation Gen2 On the dock I have 2 Dell U2415 connected via a DisplayPort cable and a microsoft wired keyboard. When I lock the computer, the monitors turn off after a few seconds. Usually any key press or mouse move wakes up the monitors so I can login to Windows 10. The problem I have is that since the last firmware update 3.1.64, the screens don't always wake up when I press a key. A workaround to nudge the screens to wake up is to switch off one monitor, then switch it back on when the other screen wakes up. Another workaround is to press the dock button which puts the computer to sleep, then wake it up after a few seconds. Clearly both workarounds are not ideal and I would like this problem fixed. Note that I had the same problem when I bought the dock with the original dock firmware 3.1.53 and the problem was solved when I upgraded to version 3.1.61.  I have tried installing firmware 3.1.61 as I had the files around but the installer will not let me downgrade. Is there a way to force a downgrade to version 3.1.61 or is there another way to fix this problem? Thanks

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RELEVANCY SCORE 79.6

Hey Everyone, Hope someone here can help out.We've deployed ~60 of the 6th Gen X1 Carbon's (20KG Model Type) with the Lenovo Thunderbolt Dock (40AC Type)We've used Lenovo System Update to install all system and dock updates.When we've docked the computer the thunderbolt dialogue appears and we select always connect.Everything works for our users for about a day, then they complain that their computer isn't charging, their screens have gone black or are flashing, or the computer starts making device disconnect/reconnect sounds while the thunderbolt icon flashes in the taskbar repeatedly. All symptems persist after a reboot. We've been working around this by going into the BIOs and disabling the built in battery, Then plugging into the dock and powering on the computer from there. So far we've only had 1 user experience a recurrence (We haven't ruled out user error)I'd like to know if there is fix, beyond the "disable internal battery" solution. Thank you in advance for any insight you can offer.

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RELEVANCY SCORE 79.6

My Lenovo thinkpad S1 Yoga 12 20DL0066ZA does not want to boot up when it is connected to the Dock and the network cable is connected. My Yoga has the latest Bios update: 1.30 and firmware update: 10.0.55.3000And I also have the latest drivers for the dock: V11019 and firmware: 2.33.000 Unfortunately there is no Network settings in BIOS > Config to disable UEFI IPv4 Network Stack Enabled or UEFI IPv6 Network Stack Enabled. In BIOS > Startup > boot  I have disabled PCI LAN ( it has 2 sub headings - LAN (0050B68AC40A) -IPv4 and LAN (0050B68AC40A) -IPv6) Can some help?

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RELEVANCY SCORE 79.2

We have standardized our deployments to ThinkPad X1 Yogas, and in many case including this one, they are the second generation model. Because of the performance, we use the Thunderbolt 3 Dock, purchased directly through Lenovo. This setup is not unfamilar to use as we have deployed over 40 workstations in the same configuration. This morning, our team received a call stating that an end-users monitors weren't working. Upon reviewing, we found that the dock wasn't being recognized by the laptop, although the connection was there because it was charging the laptop. We went through the normal "rinse and repeat" steps of ensuring that the thunderbolt cable was connected to the correct ports on both the dock and the laptop, removing the connection, removing the power, rebooting the computer, reintroducing the dock, etc., but to no avail. We remove the dock from known devices hoping that it would spark it to recognize a new device, but it didn't. We removed the Thunderbolt Software completely, reinstalling it, and then reconnecting the device, and still, nothing. Our devices are set to automatically install critical and security updates both through Lenovo Vantage and Windows Updates, but, the only change made between the time it was working and the time it stopped working wasn't relative to the dock. To be sure, we rolled back the updates, then rolled back farther, but it still didn't resolve the issue. We then followed through with installing all Windows and Lenovo updates: ... Read more

A:ThinkPad X1 Yoga 2nd Gen & Thunderbolt 3 Dock Not Connecting

Hi scsh4, You didn't mention dock firmware. There was a recent update with quite a few fixes and changes. Note the install instructions, it's not the usual:
https://pcsupport.lenovo.com/us/en/downloads/DS506115

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RELEVANCY SCORE 79.2

Hey Everyone, I'm having an issue where my dock is somehow affecting my monitor's ability to display at its native resolution. My monitor 1 is "dumbed" down to display at 1920 x 1080 and it refuses to let it display at its native resolution.Do I need a different dock? Thanks,Condor90 Current specs: Laptop: T480 20L5Version: 10.0.017134Thinkpad Thunderbolt 3 Gen 2Firmware: V10011Monitor 1: LG Ultra HDResolution: 3840 x 2160Monitor 2: LG FULL HDResolution: 1920 x 1080Monitor 3: T480 screenResolution 1920 x 1080

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RELEVANCY SCORE 79.2

I have a bug that is fairly repeatable where when my laptop goes to sleep, the USB ports on the Thunderbolt 3 dock are not active when I wake the computer up. I can unplug the TB3 cable and plug it back in to regain access to the ports. Where can I report this issue?

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RELEVANCY SCORE 79.2

Hi!Windows 10 Pro (1909). Just got new devices named in subject. Today was informed about two issues. I hope You can shed some light.(1) When laptop is connected to dock (might be in sleep) then dock-connected keyboard and mouse seems to working, but external display not attached.(2) When to restart laptop while in dock it get stuck on start screen (a?la ?if you want to interrupt normal start ??.Yes, laptop and dock BIOS and FW?s and drivers should be in order, including Windows is up-to-date.Any ideas?More thanks, Alar.

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RELEVANCY SCORE 79.2

Hi, I have a user with a T490s and a new ThinkPad Thunderbolt 3 Dock Gen 2.  The T490s does not seem to recognize that the dock is plugged in.  It is working as a "charger" but on reboot, it gives "The connected AC charger has a lower wattage...." error. I installed the dock driver from this page:  https://support.lenovo.com/us/en/downloads/DS505148 I updated the BIOS on the T490s and all other software is up to date.   I'm using the thunderbolt port but have also tried to use the USB C charge port. From what I understand, the power light should change to white when the T490s and dock are connected. Any ideas on what to do?

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RELEVANCY SCORE 79.2

Just got myself a second thinkpad, a X380 as the HDMI port wont support a widescreen from LG, i bought myself a Thunderbolt 3 dock. But I can't get the dockingstation to work. Is this because it's not comptable according to lenovo? The Thunderbolt controller is also not aways found, i have to manualy use the driver file which is able to detect the driver which is provided with the driver from intel. Ones opened, the thunderbolt controller is visible in the thunderbolt software. But no connection with the dockingstation. Is this because it's not comptable according to lenovo? 

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