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Fingerprint reader not working when connected ThinkPad Thunderbolt 3 Dock

Q: Fingerprint reader not working when connected ThinkPad Thunderbolt 3 Dock

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 200
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RELEVANCY SCORE 119.2

Not able to get two monitors (Samsung S27E450) plugged into a ThinkPad Thunderbolt 3 docking unit to work with my X1 Yoga (Gen 2).   Montiors connected to docking via DisplayPort cables.   Windows 10 shows the monitors showing up as "Generic PnP" so something is being recognized.  Tried deleting the device in Device Manager, reboot.  Not finding the drivers on the Samsung site.   Any help appreciated. 

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RELEVANCY SCORE 103.2

When my thinkpad x1 yoga 3rd gen is connected to my thinkpad thunderbolt 3 docking station and either automatically or manually entered into "modern standby" state, see this thread, i'm finding that my usb 3.0 / type A port connected jabra speak[er phone] 410 power light stays lit vs turning off as it did with my old x1 carbon 2nd gen onelink pro dock setup.  I have this usb speakerphone device plugged into port 7 / usb 3.0 connector shown in the thunderbolt 3 dock user guide page 6 image which is not an always on usb 3.0 / type A connector like port 6 is so i would have expected it to be turned off in "modern standby" state.  I tried plugging it into the other non-powerd usb 3.0 / type A connector ports on dock, i.e. the two port 9 options, and it made no difference.  Any insights as to what is going on hear and how i address this? 

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RELEVANCY SCORE 93.2

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










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A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 93.2

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 92.4

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 92.4

Hey,I've recently installed windows 7 on my t530 because in win10 I couldn't use fingerprint reader cz there's no suitable driver available.So back on windows 7 I installed all the latest drivers from lenovo support site. Fingerprint Reader works perfectly! Now I got like 180 Updates installed.After reboot my fingerprint reader didn't work anymore. I can open the fingerprint tool but the green led is not glowing anymore.in device manager everything is ok. latest driver installed, detected as biometric device.  also it's listed in system settings.I checked my BIOS settings and clicked on "reset fingerprint data" and also disabled the device and enabled it back.nothing seems to work.. is there any solution? Maybe windows blocked the driver or something i don't know. I've deinstalled the fingerprint software AND the driver in device manager. reboot, and installed all again. nothing.. how can this be?

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RELEVANCY SCORE 92.4

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 89.2

Does the Thinkpad P51s support the Thinkpad Thunderbolt 3 Dock? I have the Thinkpad P51s with stock Windows 10 Pro and updated to latest drivers and Windows version and installed the latest Thinkpad Thunderbolt 3 Dock drivers. Attaching the Thunderbolt 3 Dock to the P51s as described in documentation, it charges the notebook, however, noting attached to the dock is recognized. I've tested with attaching USB flash drives, headphones, Ethernet, HDMI, and DP, but nothing is recognized nor are any warnings/errors displayed in Windows. While the Thinkpad Thunderbolt 3 Dock is listed as being compatible with the P51s and T570, the notebook order page does not list the Thunderbolt 3 Dock in any of the accessories lists. Lenovo Sales also confirmed that the Thunderbolt 3 Dock is fully compatible with the P51s.  However, I needed to purchase the Thunderbolt 3 Dock separately from the notebook order. What's going on? Has anybody successfully used the P51s or the T570 with the Thinkpad Thunderbolt 3 Dock? Or is this something I need to wait for full support via a future BIOS/driver update? Or perhaps my Thunderbolt 3 Dock is defective? Thanks,Boris 

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RELEVANCY SCORE 86.4

I am considering to add a dock station to my Thinkpad P50.I have seen that Lenovo is starting to sell a new shiny ThinkPad Thunderbolt 3 Dock (40AC0135UK).It doesn't seem to be available in the Uk Lenovo Shop but I have a found a distributor who's selling the product.Is the ThinkPad Thunderbolt 3 Dock compatible with Thinkpad P50 ? Thanks

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RELEVANCY SCORE 86

Is the new ThinkPad Thunderbolt 3 Dock compatible with P50? Dock details page (https://pcsupport.lenovo.com/cz/en/solutions/acc100356) only list P51s, but not P50. But P50 claims support for Thunderbold 3. If yes,  can I connect Ethernet LAN over the dock? And what driver I need to install?    

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RELEVANCY SCORE 86

I have a new P51, 64 GB ram, SSD hard drive. Ihave a docking station at work and one at home. The one at home has a 6 TB Seagate BarraCuda pro USB3 drive attached. When I dock the laptop at home, the system will not boot. It gets to the bios boot sceen and stays there until I turn off or disconnect the USB drive. Once I do that, it continues to boot and if I turn the USB drive back on, it works fine. If the drive is my old 1 TB barracuda, it boots normally.  

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RELEVANCY SCORE 86

For some reason, i can't turn on my new P51 using the power button on the Thunderbolt 3 dock.   I'm sure i've got something hooked up wrong, but thought i'd check here.   Is there a setting in Control Panel (power button) that i need to change?  In order to use my laptop / view from my external monitor, i have to open the lid to the laptop, power on and then i can use the external monitor.  thanks for any help. 

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RELEVANCY SCORE 86

https://support.lenovo.com/us/en/solutions/acc100356 Hello I have the new X1 carbon laptop (5th gen).  I also have two 24 in thinkview external monitors with hdmi/display port inputs. If I buy the above adapter will I be able to run the two external monitors in extended mode so I have can have three different screens  total (laptop screen, monitor_1, monitor_2)?  

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RELEVANCY SCORE 84.8

I have a Lenovo Yoga 720 15" and I'm having issues when connecting my Akitio Thunder3 Quad Thunderbolt 3 4-Bay HDD storage enclosure. I have updated all the drivers for my laptop, Windows 10, and the enclosure, but I'm still having issues. Whenever I connect the Thunder3 all four drives in the enclosure register fine, but then my laptop's touchscreen and fingerprint reader stop working. Restarting while the enclosure is plugged in does not solve the situation. I can get the touchscreen and fingerprint reader to start working again if I power down the computer with the enclosure plugged in, then unplug it, turn on the computer, and then restart the computer again. The minute I plug the enclosure back in, the touchscreen and fingerprint reader stop working. I also cannot plug and unplug the enclosure without restarting Windows. Basically, if I have the enclosure connected (registered properly), then safetly eject it, I cannot get the drives to register if I reconnect the enclosure. The thunderbolt interface registers the enclosure itself, just not the drives. If I restart Windows, then I can reconnec the enclosure and get the drives working properly. Anyone else having this issue? I'm guessing it's a driver issue, but doesn't seem to be any other threads out there about the same issue. I've spoken with Akitio but they said it must be my laptop drivers.

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RELEVANCY SCORE 84.4

I got the Thunderbolt Dock with my Zbook 15 and it will not boot connected to the dock. I have to disconnect the dock, open it up, turn it on and get it booted into windows. Then I can connect the dock and close the lid and my screens and everything work fine. It seems like the Windows will recognize the dock but the Bios doesn't. Please help!!! This is driving me crazy LOL. Thanks

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RELEVANCY SCORE 84.4

I have a bug that is fairly repeatable where when my laptop goes to sleep, the USB ports on the Thunderbolt 3 dock are not active when I wake the computer up. I can unplug the TB3 cable and plug it back in to regain access to the ports. Where can I report this issue?

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RELEVANCY SCORE 84.4

I have recently purchased both of the subject items.  I was informed via chat channels with Lenovo that the graphics dock would work with the X1 Yoga 3rd Gen.  However, upon connection, my Yoga recognizes that a Thunderbolt device has been connected but it does not recognize that a graphics card or USB ports exist.  Thus, my mouse, keyboard, and monitor do not work while connected to graphics dock.  I have downloaded and installed the drivers for the graphics dock but the result is still the same.  Does the graphics dock really work with the X1 Yoga 3rd Gen?  If so, is there a BIOS setting I must address to make this configuration work?

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RELEVANCY SCORE 83.2

I have the Thunderbolt 3 Dock and it is charging up the laptop no issues. The issue is the network part. I have a network cable in the dock, but I am not getting network connectivity on the laptop.

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RELEVANCY SCORE 83.2

In the last month I purchased a Thinkpad X1 Yoga 2G and the Thuderbolt USB C dock. Since the USB C cable that comes with the dock is too short to allow the dock on the right and laptop on the left (in laptop mode), I put the notebook in tent mode and all works fine---except... Everytime I power up from hibernate it starts beeping about once a second and does not stop. I have to disconnect from the dock, flip it to laptop mode (this is where the beeping stops), return it to tent mode, and then plug the dock back in. It seems that Lenovo, like everybody else, is rushing things to market with plans to fix bugs later (maybe). Any thoughts I how to stop the beeping?  The first time it happened I closed all the apps to reboot and it still was beeping. Thanks.

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RELEVANCY SCORE 83.2

We purchased a new X1 Carbon 6th Gen with the new Thunderbolt 3 Dock Win 10 1803 and have had all kinds of problems. Bad enough to consider other brand alternatives. All Lenovo drivers are current, we updated the firmware and drivers for the dock. With that we still have the following problems and dont know how to resolve them1. The network connectivity from the dock to laptop with USB-C loses connectivity on occasion. Also when the user shuts off the laptop, comes back and turns the laptop on, no network connectivity is re-established. The only way to fix this is to unplug the USB-C cable and plug it back in. Sometimes that will lock up windows and we have to do a hard shut down and start of the laptop. 2. Running the display out from the dock is not always reliable. The monitor will turn off randomly. To bypass this issue we have to just plug the monitor directly into the laptop. 4. Occasional random bluescreens with a stop  code DRIVER_VERIFIER_DMA_VIOLATION. This error is related to bad drivers.Are we missing something. Is there anything we have to set in the BIOS to resolve these problems? I've been reading up on this dock and a lot of people are having problems with this dock and carbon 6th gen laptops

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RELEVANCY SCORE 83.2

Hello, I recently at work got the possibilty to recieve a thunderbolt 3 docking station. But as you may know there is no port for thunderbolt on a T460S. My question is, is it possible to make it work through some sort of adapter? Thank you in advance!

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RELEVANCY SCORE 83.2

What is the proper way to undock a T480 from ThinkPad Thunderbolt 3 Dock?Based on previous laptops I was expecting some sort of "undock" button, i.e., to safely remove hardware... Thanks in advance.BR

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RELEVANCY SCORE 82.8

x1 yoga 2nd gen notebook.product # 20JDA01UAUAll latest system updates installed. I have created a disk password in the bios for security purposes. This works fine, except that when the laptop is docked, I cannot use an external  usb keyboard to enter in the bios password at all.. If I do not have a disk password, I can use the keyboard in this configuration to enter and manage the bios itself. Everything else works fine in this configuration when using Windows 10 Pro. How do I overcome this? 

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RELEVANCY SCORE 82

My Lenovo thinkpad S1 Yoga 12 20DL0066ZA does not want to boot up when it is connected to the Dock and the network cable is connected. My Yoga has the latest Bios update: 1.30 and firmware update: 10.0.55.3000And I also have the latest drivers for the dock: V11019 and firmware: 2.33.000 Unfortunately there is no Network settings in BIOS > Config to disable UEFI IPv4 Network Stack Enabled or UEFI IPv6 Network Stack Enabled. In BIOS > Startup > boot  I have disabled PCI LAN ( it has 2 sub headings - LAN (0050B68AC40A) -IPv4 and LAN (0050B68AC40A) -IPv6) Can some help?

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RELEVANCY SCORE 81.6

I'm going to admit off the bat that the only reason I've signed up for this forum is to bring light to lenovo's incredibly poor customer support.  I had a brand new P52s that would overheat whenever it was plugged into the Lenovo Thunderbolt 3 dock.  Timeline of the issue and order of events are shown below.  Note that I did the best I could at matching up the days with the events, but there were so many calls and so many people/departments that I spoke with that I can't even remember them all.  It is my hope that somebody at Lenovo actually cares about their customers and will get this case resolved.
 
Issue Timeline (dates/order of events not exact but are close? I am going by memory for the phone calls and trying to recall the best I can):
2/3/18 ? Ordered via order number 4291186449
3/6/18 ? Received laptop
3/20/18 Service ticket 405W34J ? I believe that this was the original ticket for the overheating issue, but I?m not 100% sure.
4/3/18 Service ticket 405Z3GW 4/3/17 I believe this is one of the overheating complaints that I filed.  If it is the one I remember, the technician wanted me to update all my bios.
4/3/18 Service ticket 405Z3SM ? Updating BIOS did not solve issue.  Technician immediately stated that this meant the system board was shot and needed replacement.  I asked for them to log in to the machine remotely to do further diagnostics, but they refused.  They sent me a box to send the laptop to the Lenov... Read more

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RELEVANCY SCORE 79.6

I have a problem on my hp probook 450 G2 notebook pc and  operating system is windows 8.1 64bit.Please be good enough to help me.I love this technology but i don't no how to use it.several times i been trying. Please Help

A:The Fingerprint reader is not connected

now it is oksolved

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RELEVANCY SCORE 79.6

I have a problem on my hp probook 450 G2 notebook pc and  operating system is windows 8.1 64bit.Please be good enough to help me.I love this technology but i don't no how to use it.several times i been trying. Please Help AS SOON as possible

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RELEVANCY SCORE 79.6

I am a newbie, I am not able to use fingerprint reader. Can someone help me with the right driver and software to make my fingerprint reader work.I have HP Probook 6460b Windows 7(64 Bit). I tried many drivers but I cannot see the biometric devices option in device manager.Thanks in advance.

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RELEVANCY SCORE 79.6

Upon login, it says to connect a fingerprint reader. In Control Panel > Biometric, it says the device cannot be found and to insert it or install drivers. Worked fine for many years until a few days ago after installing a bunch of Windows updates. No idea what to try. Don't seem able to find installable drivers.

A:Fingerprint reader not connected

Geeezus... I'm an IT guy so I kinda gotta know what I'm doing but this was a mess. I uninstalled and reinstalled a bunch of software, mostly Dell, changed a bunch of settings in the Embassy Security Center and BIOS. Finally got it to work but unfortunately I have no easy steps for future searchers to follow cause I changed a lot and don't really know what did it.  One thing that just happened was in the Device Manager, I uninstalled a device that simply wouldn't start, called "Dell ControlVault w/ Fingerprint Swipe Sensor" which kept erroring with "This device cannot start (Code 10)", which forced Windows to find and use another driver that works. New name of the device is "Control Vault w/ Fingerprint Swipe Sensor", loosing the Dell brand name and instead identifying itself with Broadcom. Perhaps that did, I'm not sure. All I know is that it finally works now.

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RELEVANCY SCORE 79.2

I have read a lot and tried updating the firmware - nothing works.When I put the laptop in the docking station - it does not recognize the monitar and also says AC power is not connected when it is. Help appreciated!

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RELEVANCY SCORE 79.2

Hi, Everyone. Got me a nice little x270 to replace my old x201.  Happy enough with the machine, but getting it connected to my accessories (monitor, keyb, mouse, ethernet) is a bit of a chore. This machine appears to have a "proper" dock port on the bottom.  Is there a compatible ultradock available for the model 20HN x270?  By proper - I mean, Not USB.  A nice dock I can simply drop the machine into when I'm at the home office.. Thanks!

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RELEVANCY SCORE 78.8

Hi, I have downloaded the required fingerprint drivers for Pavilion dv6 laptop, but still after the installation process, there is a dialog box saying, fingerprint reader is not connected. How to connect the reader to the driver? Please help me in this regard for solving the above mentioned query. Waiting for your valuable reply. Make it as soon as possible. Thank You. Dr Bharat Prakash

A:Fingerprint reader for Pavilion Dv6 is not being connected w...

Hello, Can you provide the model information please so we can better assist you?  HP Notebook PCs - How Do I Find My Model Number or Product Number?http://support.hp.com/us-en/document/c00033108 





I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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RELEVANCY SCORE 78.8

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










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A:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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RELEVANCY SCORE 78.4

I used System Upate to install the latest Lenovo Power Management Driver 1.67.14.05.  After this, I've noticed that my external speakers which are plugged into the Thunderbolt Dock pop whenever there is some sort of audio/video on the screen right as it loads or after leaving a web page even if no video/audio is actually playing.  This also occurs outside of just webpages, with an application that gives me audio notifications, there's a subtle pop before the sounds plays as well. I isolated the issue down to the Thunderbolt Dock only.  If I plug my speakers into the laptop directly and use the built-in Realtek HD Audio, no issue at all.  Something changed with regards to how audio is output through the dock and/or with this latest Power Management Driver update.  It's actually very annoying the popping sound that the speakers make, especially when they're turned up loud.  I tried some old solution that was Windows 10 specific with changing the minimum processor % while plugged in to 100% instead of the default of 5% in the power settings but that didn't help at all.  I'm pretty confident that this latest driver is what introduced this new issue. Anyone else experiencing this same issue, feel free to comment.

A:P52s -After Newest Power Mgmt Driver, Speakers Make Popping Noise When Connected to Thunderbolt Dock

Also, to clarify, the speakers are Logitech Z623 using the 3.5mm input.

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RELEVANCY SCORE 77.6

It appears the my computer is not recognizing that the fingerprint reader exists. when I try to log in to the software it just tells me that "The device is not connected to the computer, please insert the authentication device" What do I need to do to caibrate this?

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RELEVANCY SCORE 77.6

I also reintalled and update the software from the website. And I have check the status of fingerprint reader in BIOS.  Thanks,

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RELEVANCY SCORE 77.2

If I put my computer in "Sleep" mode and turn it back on, I can never get the dock to work again. I have tried to upgrade BIOS and drivers as described in several posts, but it doesn't work. The only working solution is to restart the computer. Has anyone got the same problem?

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RELEVANCY SCORE 77.2

 Hello all, I am a solutions architect trying to solve an issue which I have never heard of before. Though others users are having this same issue, my experience has been different then what they have seen. First,The following are the Security options for Thunderbolt devices as per user guide

No Security: Allow Thunderbolt devices to be connected automatically.
User Authorization: Allow Thunderbolt devices to be connected after user authorization.
Secure Connect: Allow Thunderbolt devices to be connected with a saved key that has been approved by the user.
Display Port and USB: Allow only DisplayPort-compatible devices and USB devices to be connected. Thunderbolt devices are not allowed to be connectedI don't think this is entirely true or at least does not apply properly each time. My scenario:T480, T580, or Yoga x1 3rd genImaging with a standalone MDT environmentDevices come pre-configured from Lenovo with Thunderbolt 3 Security Options set to "User Authentication" Installing all the drivers in the latest SCCM driver packs that Lenovo offers - though the x1 3rd gen driver pack was missing on the site this morning. On some devices, this security option seems to do absolutely nothing. MDT uses the local "Administrator" account to perform post-OS items. I'd say about 75% of the devices reach their destination and the user logs in for the first time as a user, not an admin, and the dock functions properly; monitors/mice/keyboard/etc. work. 25% of ... Read more

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RELEVANCY SCORE 77.2

The thunderbolt dock was working.  I was gone for a week.  Came back and plugged laptop into dock.  No longer works.   The dock will charge the laptop, but none of the devices are recognized. Drivers are up to date.

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RELEVANCY SCORE 77.2

I just installed the latest set of drivers. The dock still does not connect to my XPS 15- 9550.
This process has gone on for two months.

A:Thunderbolt TB15 Dock still not working

Return it. No amount of software/firmware updates is going to make this device good. It has several hardware issues.

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RELEVANCY SCORE 77.2

Everything is working except - no sound via monitor.  Have updated audio drivers,  Suggestions??

A:Yoga X1 ThinkPad thunderbolt LG Monitor Connected via DisplayPort - No Sound

You might need to enable it. 
 
With the monitor connected, turned on and displaying your computer's desktop:
 
Right click on the speaker icon in the taskbar and select "playback devices." 
 
In the white area of the dialog box, right click and make sure both "show disabled devices" and "show disconnected devices" are both checked.
 
Right click on the various playback devices to make sure they're all enabled. 
 
If you start something with audio, you should see the little green "meters" bouncing on one of the devices. Right click that device and set it to default.

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RELEVANCY SCORE 76.8

I am trying to find the fingerprint reader part # for a first gen X1 Carbon.  Type 3443 (34XX).

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RELEVANCY SCORE 76.4

After a long series op updates and firware upgrades we still encounter much trouble with the HP Thunderbolt Dock's Recently (7-2-2017) we installed a new HP ZBook G3. We always reinstall our ZBook G3's with a 'clean installation' of Windows 10 and the required HP Drivers. After adding de required software on this laptop our nightmare begins... Unable to attach usb keyboard or mouse on the Thunderbolt Dock and after rebooting a few times even windows crashes.Once you detach the dock,the coputer will eventually start again and will work as it should.Any attempt to unload update drivers and reinstall have no effect. After contacting HP support we received a link Troubleshoot Thunderbolt 3 Dock.In this document they descrbe a specific order in which to install you drivers. Since we already tried this in all our previous problems with the dock, i was getting somewhat despirate...Untill yesterday where i stumbled upon a message on the HP forum including the use of Citrix Client Software which happens to be so in our case. After a clean installtion of Windows 10 and installing the drivers in the required order like described in the Thoubleshooting documentation the Zbook and thunderbolt dock both work fine.Then i installed the citrix receiver 4.6 software and al my troubles were back after a reboot. I removed the Citrix Client and now everything works perfectly. The next challence is to get Citrix working again........... Read more

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RELEVANCY SCORE 76.4

I have an HP Zbook Thunderbolt 3 dock on my HPZbook G3.  I recently updated the BIOS and firmware to the latest version to fix other "dock" issues.  Am now at the latest for both.  The dual monitors and ethernet over the Thunderbolt 3 work, but none of the USB ports are active. I'm certain the USB ports work, becuase they used to work prior to the BIOS and firmware update.  Neither keyboard, mouse, or USB memory work in the dock. I've tried going to HP support and installing any of the updates with USB in it, but it hasn't worked.  I have a workaround--just plugging in to the notebook directly, but would like to get my dock fully functional. The Device manager doesn't show any devices with issues.  I'll try to update, but I don't know which one to look at. 

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