Over 1 million tech questions and answers.

Windows 7 black screen and cursor - Graphics card related

Q: Windows 7 black screen and cursor - Graphics card related

Hi all, heres a quick run down of my problem. about a month ago my pc started having errors at bootup. it would get as far as the desktop, then freeze the desktop, allowing me to still use my mouse but i couldnt select anything and the system would hang. After restarting on average about 5 times it would then work and my pc would run perfectly.

about 2 weeks ago i had a blue screen crash that mentioned something about the display drivers. (i was using a radeon 4870) i figured this, with the startup problem must be my graphics card on its way out. one day i started my pc and was greeted by my 1st 'black screen' with cursor and decided enough was enough and took out my graphics card, leaving only the on board graphics (radeon 4250). my pc worked fine for a few days and i decided to try and work out if the problem was software of hardware related so i reinstalled my 4870 card. this immediatly booted me to the black screen with cursor so strait away i took it out again.

so now im back to my on board graphics, however this time the problem has not gone. i am writing this via safe mode as i am still getting the black screen with cursor appear at start up.

ive tried start up repair which says there is no problem, ive tried disabling and uninstalling/re installing the onboard graphics but still the black screen.

anyone have any ideas short of re installing windows? thanks in advance

RELEVANCY SCORE 200
Preferred Solution: Windows 7 black screen and cursor - Graphics card related

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Windows 7 black screen and cursor - Graphics card related

Welcome aboard.

First, you are to clean the dust inside the computer, reseat the ram modules, clean the edges with cotton clothes, Reseat the sata and power cables, update the display driver.

Those actions may change the situation there.

Read other 1 answers
RELEVANCY SCORE 124.4

Hi all, heres a quick run down of my problem. about a month ago my pc started having errors at bootup. it would get as far as the desktop, then freeze the desktop, allowing me to still use my mouse but i couldnt select anything and the system would hang. After restarting on average about 5 times it would then work and my pc would run perfectly.

about 2 weeks ago i had a blue screen crash that mentioned something about the display drivers. (i was using a radeon 4870) i figured this, with the startup problem must be my graphics card on its way out. one day i started my pc and was greeted by my 1st 'black screen' with cursor and decided enough was enough and took out my graphics card, leaving only the on board graphics (radeon 4250). my pc worked fine for a few days and i decided to try and work out if the problem was software of hardware related so i reinstalled my 4870 card. this immediatly booted me to the black screen with cursor so strait away i took it out again.

so now im back to my on board graphics, however this time the problem has not gone. i am writing this via safe mode as i am still getting the black screen with cursor appear at start up.

ive tried start up repair which says there is no problem, ive tried disabling and uninstalling/re installing the onboard graphics but still the black screen.

anyone have any ideas short of re installing windows? thanks in advance

A:Windows 7 black screen and cursor boot - Graphics card related

In Safe Mode I would run "chkdsk /r" from a cmd prompt for "c" drive on the hard drive as this sounds like a hard drive issue.

Read other 4 answers
RELEVANCY SCORE 90

Hi, my video card died this morning so I installed one from a different computer. I have a three year old Dell Vostro 410 running XP Pro. I took out an nvidia G310DE from a different Dell computer and put it into my computer. I managed to get a display so I uninstalled the old ATI drivers, restarted and installed the new nvidia drivers. When I restarted, I got a black screen with a white square cursor after the windows splash screen. I can boot into safe mode with no issues though. I've tried the driver from the nvidia website, the dell CD, and let windows look for drivers. Each time, I get the same result.

I've been at this for the past 4 hours now and can't think of what else to do. Thanks for your help!

A:Installed new graphics card and drivers - Black screen with white box cursor on start up

<<I've tried the driver from the nvidia website, the dell CD, and let windows look for drivers>>

Why would you use the drivers from the Dell CD...which I would think are only for the Intel onboard video?

Did you disable the onboard video in the BIOS settings?

Did you completely uninstall all the ATI software...both via Device Manager and via Add/Remove Programs?

I think I'd take a look at Device Manager and see what's reflected there.

Louis

Read other 5 answers
RELEVANCY SCORE 81.6

Hello,

I have been experiencing problems with Windows 10 ever since I've installed a new graphics card: the MSI Nvidia GeForce GTX 750 Ti. It worked well the very first time. But rebooting gives me a blank screen. I have been able to enter the system once (by clicking the spacebar and entering my password blindly but that does not seem to work anymore) to try and update the driver that came with it. I wasn't able to as I first needed to uninstall the previous one, which required a reboot. I was also able to check under Device Manager / Display Adapters to disable the shared Intel Monitor and enable the GeForce card. As confirming these new settings also required a reboot, I decided rebooting was probably the best option. I should have known better. I'm back to my blank screen and nothing seems to work. I have tried F2, F8, F10, F12, Windows + P + down arrow twice, spacebar, and Ctrl.

Would any of you know how to reboot and enter the system? And what to do next?

Thank you.
Skippy

A:Blank screen + cursor after instelling new graphics card / Windows 10

Possibility the card is faulty. Try reseating the card again and the 6pin Power connector. What Wattage PSU ? Do you get the Manufacturer's logo screen at boot ? What are you using to the monitor HDMI, DVI ? Check that also by swapping cables.

Read other 1 answers
RELEVANCY SCORE 81.2

Hey!
I had some problem yesterday when I was about to turn off my PC for the day, and I got a "regular" old blue screen and a memory dump, which was completed. I restarted the PC just to see nothing was wrong, and it loaded just fine. Turned it off without further issues. Today when I started it up it took forever to get past the Welcome screen (Windows 7, very fast SSD), and when it did there was just a black screen with a mouse cursor I could move. Ctrl-Alt-Del did nothing.
I rebooted a couple of times, same story. Rebooted into safe mode with networking, and it did the exact same thing, black screen, mouse cursor, nothing else. Rebooted into safe mode without network and it loaded up fine. Did some googling on my phone and started with the regular reverting to an earlier configuration, and uninstalled the most recent updates and programs (nothing new was installed yesterday though). Also checked regedit for the value to shell and something else, and disabled a number of startup objects in msconfig. No change. Also ran the starup repair tool in F8 repair thingie and did a chkdsk on boot drive. No change. I then figured the network part of safe mode might be an indicator, and tried to delete the Ethernet adapter in devices, and rebooted into a regular startup. And it worked! I got in, without any network obviously, and Windows immediately installed a driver for my Ethernet adapter. I rebooted again and the black screen was back. So I went back and deleted the adapter again i... Read more

Read other answers
RELEVANCY SCORE 75.6

I was playing Modern Warfare 2, and just after a match had finished, and was changing to the game summary, instead of going to the game summary, the screen was was covered in vertical lines alternating dull yellow and dull green (similar colours in the game summary menus). it stayed like this with the sound in the background still going for like 15/20 seconds. it woudn't allow me to ctrl alt delete, or escape or anything. I believe it had froze. The screen just went to no signal and turned off. I tried resetting the computer, but the screen doesn't come on (i turn the screen on and off and the screen stil goes to no signal). I took out the graphics card and put it back in and the screen still doesn't turn on. I also tried switching the dvi plug to the 2nd one on my card and it still doesn't turn on.

The card is XFX Ati Radeon HD5770. I bought it yesterday, after my original card ASUS Nvidia 8800GTS 640MB was artifacting (2nd time its happend), which is currently being fixed under warranty(2 months left)
The card has been worked fine the last 2 days.

when i try to turn the computer on it doesn't seem to start up like it use to, even without the screen working - there is no beep which usually happens when u first turn it on.

Anyone know what the problem is?

My comuter specs are:
Cpu: Intel Core 2 Duo E6600 (2.4Ghz/4MB/1066FSB/Dual Core)
Mother board: Gigabyte 965P-S3
Power Supply: Antec Neo HE500 500W
Ram:kingston 2GB Kit (2x1GB) 667Mz
Screen: Acer ... Read more

A:Screen not turning on - i believe its graphics card related

Read other 7 answers
RELEVANCY SCORE 75.6

I keep getting this blue screen on occasion for what I think is my graphics card. I had to get a new one after my old one died on me. I have a Dell Inspiron 530 and the graphics card is a Nvidia GeForce 210. The Blue screen reads:

Stop: 0x00000116 (0x8A688008, 0x8ED27AD6, 0x00000000, 0x00000002)

nv7ddmkm.sys -Address 8ed27AD6 Base at EC08006
Date Stamp 4e992973

Thanks! Help me if you can!


Easier to read specifications:

Dell Inspiron 530
Nvidia Geforce 210
Running Windows Vista
32-Bit
Intel Duo Core CPU
4 GB of Ram
Lots of Space on the Hard Drive

A:Blue Screen, Perhaps related to Graphics Card

Welcome
You show BugCode 116. This will help
STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

Read other 6 answers
RELEVANCY SCORE 74.8

This has happened several times in the past few days. I fear my graphics card might need replacing? I've attached the error message below.

I logged in to play World of Warcraft and after a explosion of lines and abnormal colors, the screen went blank and then a blue screen showed up. Upon restarting regularly, I had repeated blue screens. I'm running in Safe Mode now. Thanks for any help, it would be greatly appreciated!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini032011-06.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 116
BCP1: FFFFFA80096FA010
BCP2: FFFFFA600241A110
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

A:Blue Screen - Graphics Card Possibly Related?

Please follow these instructions
Blue Screen of Death (BSOD) Posting Instructions

BC116 is caused by a defective GPU/RAM or PSU
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Test RAM RAM - Test with Memtest86+
Do some stress tests with OCCT
OCCT (OverClock Checking Tool) 3.0.0 download from Guru3D.com

Read other 1 answers
RELEVANCY SCORE 74.8

This has happened several times in the past few days. I fear my graphics card might need replacing? I've attached the error message below.

when i login to play games i can play for like 10mins then the screen goes black and the computer restarts, this doesn't happen all the time sometimes i can play for long time without the screen going black i dunno what happened


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80003086F1F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102213-16848-01.dmp
C:\Users\JAMMILL\AppData\Local\Temp\WER-36332-0.sysdata.xml

A:Blue Screen - Graphics Card Possibly Related?

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Read other 6 answers
RELEVANCY SCORE 74.8

This has happened several times in the past few days. I fear my graphics card might need replacing? I've attached the error message below.

when i login to play games i can play for like 10mins then the screen goes black and the computer restarts, this doesn't happen all the time sometimes i can play for long time without the screen going black i dunno what happened




Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80003086F1F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102213-16848-01.dmp
C:\Users\JAMMILL\AppData\Local\Temp\WER-36332-0.sysdata.xml

A:Blue Screen - Graphics Card Possibly Related?

Post in BSOD Help and Support - Windows 7 Help Forums and read the BSOD posting instructions!

Read other 4 answers
RELEVANCY SCORE 70

I bought a Sapphire HD 7950 graphics card about 2 months ago. Everything worked fine until one day ago when I booted up my computer... everything booted up (Fans Lights & No system beeping) But I was only getting a black screen, with occasional small white flashes. I tried booting with multiple displays and multiple ports (nothing worked). I also tried changing my bios settings also with no luck. (the on-board graphics work fine when the graphics card is removed from the PC) My power supply is a 600W which is more than enough. Again Everything worked fine until that day. I doubt anything is damaged (I handle everything in my PC with extreme care). And yes all of the AMD drivers are installed. I will try to reply to any questions asap, I'm sorry if I don't reply quickly I have a very busy schedule . Any help on this issue would be VERY much appreciated! (Some PC Specs listed below)
Lenovo idea centre K450
600Watt new power supply
Intel® 4th Generation Core? i5
12gb system RAM
Not shure about the motherboard type
 

Read other answers
RELEVANCY SCORE 70

Hi everyone, this is my first post and i hope its in the right place!

Last night i turned on my computer for the first time that day, and all seemed fine; windows logo came up with the little loading bar, but instead if loading the desktop, up came a black screen. Funny thing was that windows was working in the background! I read through people having the same problem in these forums, and it turns out its not an overly uncommon problem; graphics card issue. I booted in safe mode, and uninstalled the graphics card and drivers, and when i rebooted it was fine, albiet in low resolution. i downloaded and reinstalled the drivers from my providers site, and when i rebooted i had the same problem. So now i am sitting typing this (the text looks huge on this resolution) and have a simple question. Is the issue here that the graphics card is broken? I hope this isnt the case as it is an onboard card and will cost about $900 for a replacement. My specs are below (i'm a bit of a gumby when it comes to computers so go easy on me

HP Pavillion zd8000 (lappy)
P4 3.2
Onboard Mobility Radeon X600 128MB
XP Pro
 

A:Graphics Card - Black Screen

Do you have the same black screen using an external monitor? If you do, you won't be spending $900 on an on-board video card, you will spend $900 on a new motherboard...

Have you tried to install the graphics driver once more?
 

Read other 5 answers
RELEVANCY SCORE 70

I recently purchased a new graphics card(MSI Radeon HD6450) to hold out before I get my new laptop but whenever I start my computer with it in I get a black display.

Computer
Hp Pavilion p7-1287c

Procesor:
Intel core i5 2400, 3.1 GHz
Cores: 4

Motherboard:
Pegatron 2ac2

PSU:
EVGA 500W

RAM:
8 GB DDR3-1333

Form Factor:
ATX

Slots:
1 pci-e x16
 

A:Graphics Card Black Screen

Have you actually plugged your monitor into the card??
 

Read other 2 answers
RELEVANCY SCORE 69.2

i have just put in a graphics card (asus EN9800gt 512mb hybrid power) and wen i turn it on all i get is a black screen! what could the problem be?
I have a 500w pc and its a very brand new pc with 64bit windows 7 and intergrated grraphics.

also note that the first time i put it in i forgot to put in the 6pin adaptor and when i turned it on it made a big beeping noise. could this have stuffed up the card? becoz wen i remove it, the pc works fine

help please???
 

A:Put in graphics card but only black screen when turned on

Do you get any beeps after turning on your PC?

Also, what PSU do you have?
 

Read other 11 answers
RELEVANCY SCORE 69.2

I have a
Hp desktop
1gb memory
ATI radeon x200 intergrated graohics card
200gb hd
XP SP2
Pentium 4 3.06ghz

This is the problem

I got a used grapgics card- an ati x800xl 256mb. The I uninstalled my intergrated one through device manager. Turned off computer. Installed the new card to my PCI-E slot. Then connected the monitor cable to the new video card slot. Turn on computer and............nothing! Black sceen saying "No signal.

I researched this problem. Went to BIOS then switched cards or slots had a option like "PCI, PCI-E, AGP. Figuring that I installed it onto my PCI-E slot i switched it to that option. But still no start up.

I seems that the intergrated card never goes off. I uninstall it but its still there. Cause when I restart my computer its still enabled.
POWER SUPPLY is 300w of computer. Graphics card is recommended at 300w also


Question

How can I fix this problem so I can get the new card to work?

am I supposed to disable or uninstall the intergrated one? (I uninsatalled it first)

If I disable it and it still dosent work, the new card, can I reinable it cause I don't want to mess up the computer?

Thank you very much

google003
 

A:Black screen when I install graphics card

No video at all even when you first turn on the computer? You have to disable the integrated video through the bios, not the Device Manager
 

Read other 2 answers
RELEVANCY SCORE 69.2

i have just put in a graphics card (asus EN9800gt 512mb hybrid power) and wen i turn it on all i get is a black screen! what could the problem be?
I have a 500w pc and its a very brand new pc with 64bit windows 7 and intergrated grraphics.

also note that the first time i put it in i forgot to put in the 6pin adaptor and when i turned it on it made a big beeping noise. could this have stuffed up the card? becoz wen i remove it, the pc works fine

help please???

A:put in graphics card bt only black screen wen turn on!!

i think ive had this problem before. the beeping sound you heard was I believe the POST telling you that something is wrong with the graphics card. This is expected since you forgot to plug in the power. For me, it turned out that my power supply was a bust. Everything else turned on fine but there was never anything on the screen. Replaced the psu and everything booted up. See if you can find a replacement? Your wattage seems to be fine.

Read other 2 answers
RELEVANCY SCORE 69.2

Hello :) Today I bought a brand new Acer V3-772G laptop that runs Window 8 with a nvida gtx 760m graphics card built in.

Getting home I decided to use Just Cause 2's bench test to find out how the laptop would hold up. After completion and getting a rather low score I noticed it said the graphics card it was running was the integrated Intel(r) HD graphics 4600 card and not the nvidia.

So after some researching and trying out different ways with no results I right clicked on computer, clicked on manage, went to device manager then to display adapter, saw the intel card and the nvidia card so I disabled the intel card in hopes it would force the nvidia card to be used.

Once I did that all windows disappeared, the desktop was still there and I could still access the tile menu/start screen so I restarted hoping it would set everything back to normal and start using the nvidia card. Oh how wrong I was. Upon restart the acer title/logo pops up then disappears as usual but after that I only get black screen, nothing else.

Is there any way to fix this? To re enable the graphics card some how?
Thank you in advance!

A:Black screen after disabling graphics card Help!

If you could get to Safe Mode, you could re-enable the onboard graphics.

In some cases, if Windows 8 doesn't successfully start a few times in a row, it will display a screen with alternate boot options - among them an "Advanced Options" tab - which will include an option to start in Safe Mode. Try letting your laptop restart a few times. If it recognises a problem with the onboard graphics, it might produce the Advanced Startup Options menu.

If you don't see that menu appear, you can use a Windows 8 repair disc (USB, CD, or DVD) to boot your computer. It will produce a menu from which you can choose Advanced Startup Options & choose Safe Mode. The Wndows 8 repair disc is not your Windows 8 installation disk, nor is it a recovery disk (such as those provided by your manufacturer). The repair disc starts your computer into the Windows 8 Recovery Environment.

It only takes a minute or two to make the repair disc (literally). From a working Windows 8 PC, press the Windows & R keys at the same time. Then type recdisc. Choose create repair disc, & provide a blank CD, or blank DVD, or USB flash memory drive.
_________________________________________

Apparently, your laptop uses a hybrid type program called "Optimus" that uses both the onboard graphics as well as the discrete nVidia mini-card. The idea is that the onboard graphics handle mundane graphics tasks (to save battery life), and the nVidia kicks in when needed for g... Read more

Read other 4 answers
RELEVANCY SCORE 69.2

I have a ATI/AMD Graphics Card on my Dell Studio 1558, and the chip has become faulty (design fault from manufacturer). Now the screen display is black and does not come on.

Temporary workaround I am using
I plugged in my separate VGA monitor to the laptop and using it, I switched on my laptop, and after the Windows startup logo, the computer would crash and restart (and repeat).

So I managed to get into Safe Mode, and from there, under Device Manager, I roll-backed my ATI/AMD driver to Microsoft Basic Display Adapter. Then I restarted the Laptop normally (not Safe Mode), and the laptop DID NOT crash, it made it to the logon screen and I got in.

Problem:

So now, I have my VGA Monitor plugged in to the laptop and using it, I am able to boot up windows normally.

While the laptop is on, if I unplug the monitor, the Laptop Screen stays black, nothing happens. When I plug it back in, I get this error that says Microsoft Basic Display Adapter is not compatible with your display (I'm assuming it means my laptop screen since it's a Full HD resolution, whereas my VGA monitor is half that resolution.

What I need help with

Is there any other driver I can install apart from ATI/AMD which will allow my Laptop Screen to work? I want to bypass the ATI/AMD Graphics card completely as it's faulty and maybe somehow use Windows one just like the Microsoft Basic Display Adapter is currently doing?

UPDATE: I do not mind using a smaller resolution on my Laptop Screen. I can learn to live... Read more

A:ATI/AMD Graphics Card error, black screen

I don't think a different driver would help with the laptop's screen. It sounds like a hardware problem, especially if, as you say, the chip has gone bad. It looks like the problem exists somewhere between the video card and the laptop screen, but it still allows you to use an external monitor.

You could boot without the external monitor and shine a light on the laptop's screen to see if there is anything there. If there is, that rules out the graphics card. It would be the actual screen backlight that is at fault.

Is there any chance that this laptop is still under warranty?

Read other 3 answers
RELEVANCY SCORE 69.2

I just installed my new 7950, and upon installing the drivers then rebooting back to windows I found that although my screen resolution is listed at 1080p, either my screen or my graphics card isnt doing this properly because I have a black outline, about 2cm thick, all around my screen where the screen isnt displaying anything. Any suggestions? On the nvidia control panel I could stretch/move the screen size to my likings, is this possible with catalyst?

Thanks

A:New Graphics card causes black outline around screen

Ok First off I think you are Using a ATI Radeon card

Also if you installed Nvidia drivers on a ATI device GOD help you it even came on

Can you please do us all a favor and post screen shots of the card box and write down what drivers you installed

This would really help because the way i am reading this you are using a ATI card but you installed Nvidia drivers

7000 series card from Nvidia is Dinasour now

Read other 7 answers
RELEVANCY SCORE 69.2

Hello,
My dad has a nividia geforce graphics card in his computer and a 22 inch benq lcd monitor. Everynow and then when he starts the computer(its becoming more frequent every day),the computer screen is black and when you turn it on it says no signal.even some times when its left idle it does it.I'm guessing its a problem with the graphics card.Ive done all the obvious steps like clean the graphics card, make sure the screens plugged in and update the drivers.

Does anyone know what could cause this??

I will put the specs of dads computer up tomorrow

~Fastboy42~

A:Black Screen.Graphics Card Failure?

Make sure you update the graphic card drivers from the venders site, if you dont know then i can show you where.

Next click the link on my sig and do everything there then reboot. If the problem still exists then go into the bios and set the display to onboard graphics, boot then shutdown the pc and remove the graphics card. Then boot up and see if the problem still happens. If you need help with the BIOS settings then just ask.

NOTE: if you dont have onboard graphics you'll need another graphics card which you can put in instead of the one your using

If after doing all the above its still not working correctly then download http://www.cpuid.com/hwmonitor.php and run it then take a screenshot so we can see all the values and post it here

Read other 22 answers
RELEVANCY SCORE 69.2

Im sorry to trouble you guys, but I have tried everything I can think of and have seen via google.

I tried starting my pc about 3 days ago and I got the windows loading screen up and then it all of sudden went black. To cut a long story short, my pc will not start with any nvidia drivers installed. I have tried a fresh reboot of the OS and all is good until I update the graphics driver.

I have tried re-seating the graphics card, and unplugging everything but it still isnt working.

Please could you advise on what to try next, or is my graphics card a gonner.

Thanks in advance
 

A:Graphics card and black screen on startup

Read other 9 answers
RELEVANCY SCORE 69.2

I deleted all of my old ATI graphics card drivers, and even used a 3rd party tool to whipe out the traces in safe mode after. I then installed my new nvidea GeForce 9800 GTX+ graphics card. I installed the drivers as well as active X.

During my first gaming session with the new card, it randomly cut to a black screen and the fan started to spin at a pretty high rate. (Fan on graphics card)

Anyone have any clue what I can do here?


(First time posting by the way, so be gentle)
 

A:Black Screen after installing new Graphics card

System Specs (MB, CPU, Memory, PSU, OS)?
Are you running two monitors?
Have you considered the possibility of adjusting the screen refresh rate?
Do you have anything overclocked?
Are you generating any minidumps?

More information would be helpful.
And I am sure someone here can help you track down the issue...
 

Read other 1 answers
RELEVANCY SCORE 69.2

Hi there,
I'm a bit of an amateur at this but I'm having a bit of a problem with my project computer it's an older Mac Pro 5,1 that I have upgraded the Ram, CPUs and also installed Windows 10 on to. Yesterday I was installing the drivers for my new graphics card when the computer crashed and the screen went black. So after a few minutes I decided to turn it off and on again however it powers on but is no longer displaying an image. I've tried swapping my old graphics card back in but it still has the same problem. Any ideas would be appreciated.
Thanks
 

Read other answers
RELEVANCY SCORE 69.2

I just swapped my graphics card this morning to a new asus nvidia GeForce gt630 when I installed the drivers off the cd after restarting the pc I realised the drivers did not support windows 8. It loaded up to a black screen an stopped, I have since been forced to try to restore and it is now stuck on black screen with blue windows logo with no indication it is doing anything I have restarted the pc and put the old graphics card back in, but it is still stuck on a restore, I bought downloaded windows 8 pro online so do not have it on a reboot cd.
Please help

A:Graphics card install black screen

I have now got it into safe mode ..

Read other 4 answers
RELEVANCY SCORE 69.2

Hi guys, I've done a fair bit of looking into this but I can't get a definitive answer. I recently bought a Gigabyte GeForce 750 TI OC Edition to go with my computer, knowing it would fit in the case. But ever since I've tried to install it, it has been a nightmare. It fires up, fans whirring and all but all I get is the HP BIOS screen, no imput commands and 3 quick beeps then it goes to an entirely black screen with a blinking underscore in the top left hand corner. From what I've read around I have to enable Legacy mode in BIOS, but since my computer is running the HP 7.07 BIOS I can't find that it even remotely supports Legacy mode. Then I've read that some HP MoBo's cannot effectively run a different graphics card due to age/restrictions. It doesn't sound like a power issue as I've already upgraded the PSU with no issues. I'd just love an answer to what exactly is the issue because it's driving me nuts and I'm pretty much ready to sell the card at this point. IF I have infact bought a non-applicablegraphics card, could you recommend one that would ACTUALLY work? Thanks again.

A:New graphics card shows black screen

The HP 3300 SFF shipped with Win 7, and a BIOS that is not upgradeable to UEFI standards.Look here at the new MSI cards that offer Legacy and UEFI.

Read other 1 answers
RELEVANCY SCORE 69.2

Hey I'm not sure where to start but a while ago I bought a desktop and a monitor and they are

Desk Top:
Newegg.com - Acer Aspire AX1420-UR10P (PT.SG9P2.003) Desktop PC Athlon II X4 645(3.1GHz) 4GB DDR3 500GB HDD Capacity NVIDIA GeForce 6150 SE Windows 7 Home Premium 64-Bit

Monitor
newegg.com/Product/Product.aspx?Item=N82E16824009256

But the graphics card that came with the computer sucked, it simply doesn't support 3D games.

So I went ahead and bought this graphics card:

Graphics Card:
Newegg.com - GIGABYTE GV-N520SL-1GI GeForce GT 520 (Fermi) 1GB 64-bit DDR3 PCI Express 2.0 x16 HDCP Ready Low Profile Ready Video Card

Here note that the maximum power my computer has is 220W but the graphics card needs at least 300W for it to run

So I bought this power supply unit:

Power Supply:
Newegg.com - Antec VP-450 450W ATX 12V v2.3 Power Supply

Here's the story:

After I bought my computer and the monitor I bought the graphics card. It took me a while to figure out how to install it, but I worked my way out and installed it. So I followed the general guide to installing graphics card, remove driver first, install card, (the computer didn't have a card so the pci slots were empty) then I started my computer and tried to install the new driver with the disc that came with the graphics card. The first time it went so well that I thought it's gonna work, but after a while the screen suddenly goes back and on the top right corner it says "VGA then DVI... Read more

Read other answers
RELEVANCY SCORE 69.2

Graphics Card = Nvidia 6600
Computer = Shuttle XPC Barebone (SS56G v2)
Motherboard = Shuttle FS56 V2
OS = Windows XP SP2

Well I took apart my computer and put it back together about 3 times and after the third i turned it on and the screen was black straight away as soon as i pressed the ignition button. (the other times I turned it on it was fine).

I have determined that it is the graphics card because I plugged the monitor into the motherboard VGA port and it worked like normal. I have tried taking out the card and cleaning the port.

I went into Device Manager and under other devices it says: "VIDEO CONTROLLER (VGA COMPATIBLE)" but it has a exclaimation mark by it. And when i go into the properties of it it says: "THE DRIVERS FOR THIS DEVICE ARE NOT INSTALLED (CODE 28)". But i cannot install the drivers with the cd I have and i cannot use hardware update wizard.

My CD ussually identifies the card and the installs the drivers, but this has not happened and at the top where it says what the card is it says "NO SUITABLE DRIVERS".

I have had the same problem before but i didnt know what the problem was and I gave it to a shop to sort out so i dont know what exactly is wrong.

Can someone please tell me what to do?

Much Appreciated!!!!!!!!!!!!!!!!!

Agent
 

A:graphics card problem, Black screen

There should have been a cd with the graphics card, try that!!!
 

Read other 7 answers
RELEVANCY SCORE 69.2

I recently built my new computer and have been having problems with the graphics card. My computer runs fine on my i5 graphics but I want better graphics so I purchased a Saphire Radeon 7850. When I plugged it into my motherboard and plugged in the power I then turned on the computer. Everything was working fine. The fans on the graphics card began to spin. and I could here windows being booted. The problem was the screen was black. Nothing was showing up and my monitor went on sleep mode. I turned off my computer and un-plugged in the power sorce of the graphics card and tried to turn on the computer and it worked fine. The monitor worked and everything was good. If anyone could help it would be greatly appriciated!
 

A:Black screen when graphics card plugged in

Did you plug the monitor cable into the back of the actual graphics card, or is it still in the motherboard port?
 

Read other 12 answers
RELEVANCY SCORE 68.4

Okay i have a lenovo ideacentre K330B machine type 7747
cpu G630 2.7
6gb ram
integrated graphics intel hd 1000
i installed a cougar cmx 1000watt because i got a killer deal on it
and i install a gigabyte radeon 7950
i have tried everything i know that i can do for this i have tried looking into my bios and no option to for the pcie also tried booting into safe mode and disabling my integrated graphics through device manger i am having trouble finding a bios update for my motherboard but once i plug the power to my graphics card and try to boot up its just stays on a black screen and the its displays no signal but once i unplug the power my computers works as normal so i figured maybe i bought a messed up card put it in my buddys computer and boom works like a charm can someone please give me advice on something i can do without having to buy another motherboard..

A:Installing Graphics Card No signal just black screen

Use your intel HD 1000 and install the drivers for the card.

Read other 1 answers
RELEVANCY SCORE 68.4

I have all working parts (already checked) I have had pc for 10 months and all of a sudden when I left the room my screen froze so I restarted my pc and it did not display. So I eventually identified the issue and I have been trying everything to get the graphics card to work but it still has a black screen PLEASE HELP ME IM DESPERATE
 

Read other answers
RELEVANCY SCORE 68.4

Im running Windows 7 dual monitor setup (BENQ BL2411). Which were working fine i replaced a faulty graphics card which was an Nvidia 520 GT 1 screen was connected via a DVI cable and the 2nd was connected via a VGA cable.
I changed the graphics card to an Nvidia 750Ti this does not have a VGA connection so i have bought a Displayport cable to use on 1 screen and mantained the DVI on the other.
I have checked that i have the latest driver for the card.
All im getting on the Displayport connected screen is a black screen.
When i go into the screen control panel the 2nd screen is being recognised.

Any Help would be much appreciated!

Thanks in advance

Read other answers
RELEVANCY SCORE 68.4

My card runs fine without the drivers. With drivers installed, I get a black screen on Windows 7 after 20 seconds. Anyone know what this could be?

My onboard video runs just fine as well.

My card is an HIS Radeon 6950 HD.

A:AMD Graphics card gives black screen after updating drivers

try re installing the drivers first.

Read other 1 answers
RELEVANCY SCORE 68.4

Currently running a radeon 6850 and decided to upgrade to the Nitro R9 380, when I took my old card out and replaced with the 380 I only get a black screen and the power save mode message on my monitor. I cant figure out the onboard graphics thing because my 6850 is the only thing I see under device manager and in advanced bios there is no setting to disable onboard graphics. I installed the drivers that came with the 380 off of the disc and that didnt help either ...anyone know what I am doing wrong? Baby step walk me through the process because Im somewhat a novice these days lol, my other graphics card continues to work when I plug it back in so its got to be a driver issue unless my motherboard cant handle the new card which I find unlikely

Read other answers
RELEVANCY SCORE 68.4

http://support.hp.com/us-en/document/c03381888 (This is my pc) I just installed a new graphics card a PNY GTX 650 2bg and on start up it does 6 beeps and shows nothing on the screen. I have tried switching boot BIOS, then Best Buy(Geek squad) Tried scamming me into buying a new motherboard saying I shocked mine when I installed the card, but when I put my old card in it will start up normally even though it will crash all the time cause it's damaged. I have just been running around into loose ends and it's driving me insane to find an answer to my problem please help me.

A:6 beeps on start black screen new graphics card

Hi: if your PC came with W8, you need to change 2 BIOS settings when you install a non-HP video card. http://support.hp.com/us-en/document/c03653200 If it didn't then I don't know what the problem could be (other than a defective new video card).

Read other 8 answers
RELEVANCY SCORE 68.4

Hi,

I recently turned on my laptop for it to constantly arrive to a black screen just before I select the user login. I read some instructions on a different forum stating that I need to log in to the computer via the safe mode and un install my display driver which is Intel(R) HD Graphics, I did this which enabled me to get back onto my original login but at a price.

My driver now says that it's VGA, My screen resolution has changed, every app I use crashes constantly as well as any videos/films I play they crash, skip every minute or so.

Yet if I update the driver I end up back at square one, the black screen.

My laptop is an Acer Aspire 5742 with Windows 7.

I've also tried the windows recovery which crashes.
Any help would be much appreciated,

Craig

A:Black Screen death-Linked to Graphics Card!

Welcome to the forum.

Please fill in your computer specs on this link:
http://www.sevenforums.com/profile.php?do=extra

To know your system specs, just use speccy, download link below:
Download Speccy 1.17.340 - FileHippo.com

OR:
Click on the start | Search bar |
type System info

That shall show give you your system specs.

Then follow steps mentioned in this tutorial:
Troubleshooting Windows 7 Failure to Boot

This thread may also give you some information
Why is my screen black when I start Windows 7?

Post back on how far you get.

Read other 1 answers
RELEVANCY SCORE 68

Hi, please i need help.
i just installed some updates on my windows 7 Dell Laptop, which the updates includes: Microsoft Essential and i updated my vlc. later on i did restart and after welcome screen i just saw my laptop black out with mouse cursor. i thought it will just be for
some minutes or maybe due to some changes i just did. but it was all like that for more than 30 mins. it was so really frustrating, i wanted to browse to do some work i couldn't do anything again i have to stay awake for two hours shutting the laptop down
and booting again still  the same thing.
after on i tried to boot in safe mode, which was successful but i realized that some of my softwares would not open, i shutdown again to boot to normal windows thinking maybe is because i boot in safe mode. it was so worst in normal windows. still on black
screen but it didnt last long for 15 mins and the desktop background came up. i was happy  but still my softwares like browser, corel and some other apps will not open, i decided to uninstall the vlc again, but showing me you dont have sufficient permission
to access the application please contact your computer administrator. i was just helpless.
the screen task bar atimes turned to white if i restart the windows or shut it down and put it on again. but windows media player works perfectly i can watch film and i can scan with the Microsoft Essential. i checked the settings to see maybe is the Microsoft
Essential i downloaded that deni... Read more

Read other answers
RELEVANCY SCORE 68

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

Read other 4 answers
RELEVANCY SCORE 68

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.
 

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

Read other 13 answers
RELEVANCY SCORE 68

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

Read other 1 answers
RELEVANCY SCORE 67.6

Hello,

I'm from belgium so sorry for my bad english. Here is my config:

Alim: ANTEC Neo HE430
MB : ASUS P5LD2
GC: MSI Geforce 7900gs (fanless)
Ram : 2*1 Go Corsair
Pro: Intel Core2Duo 6600
2*HDD SATA 250Go
Windows XP SP3

My problem:

I've just format my computer and re install windows xp. All is ok but when i try to install the graphic drivers from the nvidia site (ver 195.62), my graphic card is seen as Geforce 7900 GTX :-(
I also try with the old cd drivers from MSI and same problem...
I also try to take off the card from the computer and replace it... no change

So I think that is not so bad and that i m able to work with this config... but the other problem is:

When i reboot my computer (windows -> restart), my screen still black when the pc reboot. I can hear the windows startup sound.... I think that my computer boot normally but without the graphic card :-(
When i trun off the PC and turn it on, screen came back and windows appear...

My question is :

Problem with drivers ?
Problem with graphics card ?
Problem with motherboard ?
Problem with alim?

Thank you to have read me and maybe answer...

Renaud
 

Read other answers
RELEVANCY SCORE 67.6

Hi everyone,

I have a 2 year old system that was working perfectly with the following specs:

OS: Windows 7 64-bit Ultimate SP1
CPU: Intel Core i5 2400, 3.10 GHz
RAM: 4 GB Single Channel DDR3 821 MHz
Motherboard: ASUS P8P67LE
Graphics Card: Gigabyte - GV-R685OC-1GD
HDD: 932GB Western Digital WDC WD1002FAEX-00Z3A0

Suddenly one day when I was using the computer normally, the screen went black... There was no cursor, no desktop and Ctrl+Alt+Del didn't do anything. I hard rebooted, it started up fine and the windows logon screen appeared. However, as soon as I typed in my password and hit enter, the screen went black again, no cursor, no desktop and unresponsive. Sometimes some funny gray lines would appear on the screen but otherwise it was black.

I looked extensively for answers on this forum and it seemed to be essentially the same problem as described here (Black screen of death in Windows 7 64-bit Professional) so we used Stevan23's post as a troubleshooting guide. We tried virtually everything on Stevan23's list that was relevant to my system, and just like his experience, we never saw the black screen in safe mode.

My partner and I both have identical systems (identical hardware, except he runs a Linux OS), so I was able to test my graphics card in his system. Exactly the same thing happened, i.e. computer starts up ok but the screen goes black after the bios screen and never loads the desktop.

We also tried his identical graphics card in my system; it's working fine ... Read more

A:Black screen of death in Win 7 64-bit Ultimate - Graphics Card Issue?

  
Quote: Originally Posted by imoani


Hi everyone,

I have a 2 year old system that was working perfectly with the following specs:

OS: Windows 7 64-bit Ultimate SP1
CPU: Intel Core i5 2400, 3.10 GHz
RAM: 4 GB Single Channel DDR3 821 MHz
Motherboard: ASUS P8P67LE
Graphics Card: Gigabyte - GV-R685OC-1GD
HDD: 932GB Western Digital WDC WD1002FAEX-00Z3A0

Suddenly one day when I was using the computer normally, the screen went black... There was no cursor, no desktop and Ctrl+Alt+Del didn't do anything. I hard rebooted, it started up fine and the windows logon screen appeared. However, as soon as I typed in my password and hit enter, the screen went black again, no cursor, no desktop and unresponsive. Sometimes some funny gray lines would appear on the screen but otherwise it was black.

I looked extensively for answers on this forum and it seemed to be essentially the same problem as described here (Black screen of death in Windows 7 64-bit Professional) so we used Stevan23's post as a troubleshooting guide. We tried virtually everything on Stevan23's list that was relevant to my system, and just like his experience, we never saw the black screen in safe mode.

My partner and I both have identical systems (identical hardware, except he runs a Linux OS), so I was able to test my graphics card in his system. Exactly the same thing happened, i.e. computer starts up ok but the screen goes black after the bios screen and never loads t... Read more

Read other 3 answers
RELEVANCY SCORE 67.6

Hello everybody,
I have a Dell XPS 13 9350 with an Intel HD Iros 540 graphics card.
Every worked nicely until an automatic update turned my screen black. After reinstalling Windows 10 from scratch, I discovered that with the generic graphics driver provided by Windows the screen works, but any specific driver for my card turns the screen black. I tried, with no success, in this order:

All the versions of the graphics driver found on the Dell website

20.19.15.4531, A07, 29 Dec 2016
20.19.15.4483, A06 07, Sep 2016
20.19.15.4454, A05 29, Jun 2016
20.19.15.4390, A04 14, Apr 2016
The latest driver found in the Intel website (15.45.16.4627)

None of these works. As soon as any of these drivers are installed, the screen turns black. Upon reboot, the screen stays black in the login screen.
The only fix I found so far is to remove the driver completely, and use the default graphics driver of Windows. I also had to disable automatic driver updates, otherwise the screen would turn black again upon reinstallation of the driver.
What are my options? Is there any diagnostic information I can provide that can help me troubleshoot the problem? I am a Linux user and I know very little about Windows.
Thank you in advance for any help you can provide.

Read other answers
RELEVANCY SCORE 67.6

Hi, My father in law has problem with his z510 laptop. He has changed two things in BIOS.  He remember that he turn on securtiy boot and choose discrete GPU. After that screen is black. I've tried to help him with dissasembly parts and finding reset cmos but I didn't find it. Maybe someone can help me with that problems? Thanks in advance for any helpDariusz  

A:Black screen on z510 after bios changes (discrete graphics card)

Hello, I am having the same problem on Z510. How did you solve your problem ?

Read other 1 answers
RELEVANCY SCORE 67.6

I've been having some weird oddities with my computer as of late. Completely at random, my screen will go black (for around 3 - 5 seconds) before eventually coming back on again and I'm noticing some weird, small, white horizontal lines randomly appearing across my monitor for about half a second, then disappearing. At first, I thought I was seeing things... but a friend of mine can back me up on this.

It seems to start and stop randomly, but I think it's getting worse. Often, the screen will go black, come back on, and then the process repeats several times before it seems to settle down back to normal again. The white lines appear while the computer is doing this, but not when the screen has gone back. They dot all around the screen, it's very hard to describe them... it doesn't look good, anyway.

I am convinced this is not my monitor. I have a funny feeling it's my Nvidia GTS 250 graphics card bugging out. I've checked the fan and the temperatures and all seems fine. I've re-installed the drivers and it still happens. I've dusted and re-inserted the card, no dice. It seems to happen completely at random and it's bugging me.

Has anyone had a similar problem before, or might have a clue what is causing this? I was planning on upgrading my machine in March anyway, but I was hoping my GPU might last a little longer (I've had it for two years or so now.)

Cheers.
 

A:Is my graphics card dying? - Black screen, odd white lines.

I'd be interested to know what your fps benchmark is. evga oc scanner is good. I have dual 460 gtx and the benchmark is around 95 fps. When I installed these in a new board my screen would go black when I paused for anything i.e. to agree to a download. I get a small vertical line loading a game but it didn't worry me for some reason. My benchs are ok, not impressive. After 2 or 3 restarts it hasn't frozen since. If your temps are good and it benchmarks ok I don't know enough and I'm not confident enough to answer questions. Somebody will help you. They put up with me. This is the best forum I've been on yet.
 

Read other 3 answers
RELEVANCY SCORE 67.6

Hello,
I have an emachines 370 with the Trigem IM845GL motherboard and Windows XP Home SP2 installed. This has the onboard graphics chipset (Intel 82845GL graphics memory controller hub). I recently installed an ATI Radeon 9250 PCI graphics card to get better graphics performance. This achieved the performance increase I needed, but after installing the new card, the system consistently took about 3-4 minutes to boot up and be useable after going through POST. There was also the same delay when using the "switch user" function.

I thought this delay might be caused by some internal conflict between the new ATI card and the motherboard onboard graphics. So I tried at first disabling and then uninstalling the onboard graphics through Device Manager/Display adapters, leaving the ATI card as the only adapter. On restarting, everything worked OK, but I still got the same slow boot problem as before.

Next step was to check the BIOS settings. This is a Phoenix BIOS. Under the "Advanced" menu, there is an option to set the primary video adpter to "PCI" or "Onboard". When I had initially installed the ATI card (i.e. before uninstalling the onboard graphics), I changed this to "PCI", but subsequently found that setting to this or "Onboard" didn't affect the signal output through the ATI card. So, after uninstalling the onboard graphics (probably foolishly), I tried changing the the setting back to "Onb... Read more

A:emachines new graphics card, now black screen, no POST, no BIOS

trljcl said:



2) Clear the CMOS via the motherboard jumpers to reset to default settings - but not sure what this will do.Click to expand...

You should perform this step, but remove the Radeon PCI card first.

The Clear CMOS jumpers are precisely for this kind of mischief- to return BIOS to a known/working state in case the system can't get to or complete it's POST tests.

Once you've cleared the CMOS, you'll need to immediately go into the BIOS setup screens and redo all your settings, date, time, HD's, etc.etc.

At that point, you may reset video to PCI (disable onboard) and re-insert your Radeon. With any luck, Windows will boot and the drivers will still be intact and working.

As far as the pause you are describing before the BIOS fun.. did you install .NET and Catalyst Control Center version of the ATI drivers? These are very likely the cause of your pause/longer boot time and user switching.
 

Read other 4 answers
RELEVANCY SCORE 67.6

Not sure where to put this, as I haven't gotten help in other forum parts, so I am putting it wherever I think it might work. Please help me, kudos to you if you at least try.
Computer model: Lenovo Y700
Microsoft 10
6th gen i7 processor
It has 2 graphics cards:

NVIDIA? GeForce GTX 960M 2GBNVIDIA? GTX 960M 4 GB GDD5
​16 gigs RAM

Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much. Perhaps a graphics card issue?
Apps I had installed:
SteamTeam Fortress 2OperaChromeFirefoxWar ThunderHeroes and Generals
I hadn't messed with any settings.

Read other answers