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eTicket issue

Q: eTicket issue

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Preferred Solution: eTicket issue

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Is anyone else having or has had an issue trying to submit an eTicket?

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how can i create a eticket. my computer just gave me an error code: WVC007002-UL7A6G, on lenovo solution center and i dont know what to do. the hardware scan gave me the code. i'll appreciate if someone could help me. thanks

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Hi,I tried to used the online support of lenovo, but I didn't find my country on the list!What this means? Thanks

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Hey, I recently put together a PC and I've been having problems with it since. When I initially built it, the specs were:

i7 920 2.67GHz
Asus p6t Motherboard
8gb RAM
500gb Sata II HD
ATI Radeon HD 3870x2 (the card with with 2 GPU's)
500W unbranded PSU
1 added 120m coolermaster fan

Shortly after I started using my PC there was a power surge that knocked the power supply out. I recently got a new power supply. A 650W Silverstone PSU that I thought was more than enough for this. The problem that would occur now is that the computer would restart during games and sometimes while processing/rendering videos in adobe premiere.

When I would enable the 'crossfire' option on my card (to enable both GPU's to work) the computer would no longer just 'restart' the entire screen would hang or the colours would go out of sync shortly after which I'd have to restart the computer. This having happened I assumed the problem was with the graphics card, not the new 650W silverstone I got. I upgraded to a newer card; Asus Nvidia Geforce GTX460 768mb. The specs are now as follows:

i7 920 2.67GHz
Asus p6t Motherboard
8gb RAM
500gb Sata II HD
Asus Nvidia Geforce GTX460 768mb
650W silverstone PSU
1 added 120m coolermaster fan

After upgrading, games like modern warfare 2 will restart in missions that has a lot of smoke, during a standard windows assessment process the computer will also restart.

There is no overheating issue, the te... Read more

A:PC restart during graphic-intensive tasks. PSU issue? GPU issue? Mobo issue?

You've got Asus motherboard, hence the first thing I'll look at considering the issues you are having, is at RAM settings/voltage in the board's BIOS, these should be exactly the same as on RAM packaging, but even that doesn't guarantee that it may not be the issue, so basically you'll need to fiddle around a bit with settings/voltage in case default specs doesn't work.

You may also consider stress testing your graphic card using OCCT (including vRam). Regards

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Hello all and Happy New Year,

Recent problem with a 5 year old HP desktop.

Turn it on it goes through the BIOS and starts up as normal. Once it gets to the Windows 7 introduction screen it freezes. It never makes it to the desktop screen.

What do you guys think? virus? HP problem? win7 problem?

opinions please.


A:Windows 7 issue? Virus/Malware issue? or HP issue? i don't know

Hi test the hardware memtest 86 + for the ram and seatools for dos on the hard drive if they pass ok then you could try a start up repair from your install or recovery disc.
download the pre-built iso zip from here Memtest86+ - Advanced Memory Diagnostic Tool and burn to a disc unzip it first use imgburn The Official ImgBurn Website to burn the iso to disc Guide to using Memtest86+ - Geeks to Go Forums
SeaTools for DOS tutorial

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Ok, I've checked a bunch of sites and seen people with similar issues, but none have exactly the same problems I'm having. I have Windows XP and frequently used ZoneAlarm, Spybot, Adaware and Spywareblaster. HJT did not solve this problem for me.

My computer:
freezes at the log in 80% of the time unless I login in safe mode
if I'm able to log in, safe mode or not, I get a RPC error that says the PC will shut down in 60 seconds 100% of the time
I cannot run/install antivirus because I get a "not a valid win32 application" message
cannot connect to wireless connection and shows error message when the wireless adapter loads (there's a spot for it next to the clock, but the icon's invisible)
sometimes reboots randomly without the win32 app message
sometimes goes to a black screen and then comes back, then showing a "system has recovered from a serious error, please tell Microsoft" message
shows a blue screen at startup saying win32/autocheck didn't work, then finishes startup through the login screen
cannot system restore because no restore points are visible before infection
So far, I've been able to keep the PC running in safe mode occasionally thanks to Run>shutdown -a. The disc drives weren't reading for awhile but I've gotten those to load again. I tried to uninstall my wireless adapter to reinstall, but I get an error message "InstallShield Engine (iKernel.exe) could not be launched. The RPC server i... Read more

A:rpc issue, freezing issue, networking issue... help

Oh boy, that is a lot of issues, it would most likely take less time and effort if you just backed up your data and do a full wipe and reformat.

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Every since windows 10 upgrade i have been having issues with my audio. When i start a video for the first time i will hear crackling and poping noise then it will catch up after i pause the video and play again.  Then the audio slowly goes out of sync.  At first i thought that were my speakers, but it was happening over headphones as well.  I tried the latest version of driver along with switching to the windows 10 generic audio drivers.  Anyone else having issues with this?

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I have a problem with a T7500 tower.
The unit doesn't pass the POST, bringing the solid light 1 and the 1-3-2 beeps code.  I guess I have the S8 code with the light:

It would seem to be a RAM memory issue.  If I remove the RAM in slot 1 and live the 2nd RAM in slot 2, it moves to light 1-3 issue with the same 1-3-2 beep code:
If I move the 2nd RAM in slot 1, I still have light 1-3 code and 1-3-2 beep code.
If I replace the 2nd RAM by the first RAM in slot 1, still 1-3 light code and 1-3-2 beep code.
If I place the 2 RAM in slot 2 and 3, I'm back to 1 light code and 1-3-2 beep code.
Using slot 1 & 3 gives the same light 1 code and 1-3-2 beep code.
Any use of slot 4, 5 or 6 brings the lights 1-3 solid on and 1-3-2 beep code which after reading the documentation seems normal (slot 1, 2 and 3 should be filled first).
However the unit will boot, pass the POST and BIOS if it is not used for few days.
I know that the BIOS is on version A16.
I've tried the Power Supply Diagnostic, which passed successful:

With all that I think it is hardware issue, but I don't understand why I can't succeed the POST with 1 RAM memory.
Or is the problem elsewhere e.g power supply or motherboard?
I'll try the memory test next time I can boot.

Any help will be appreciated.

A:T7500 Boot Issue (No POST?) - Solid Lights 1 or 1-3 - Beeps 1-3-2 - Intermittent issue

Hi Joyfik,Thanks for posting.Apologies that your system isn't running as expected.Please perform a Diagnostics test either by pressing F12 at startup or by using the Dell Support Assist, make a note of any errors, and contact Tech Support for troubleshooting and possible resolution.  You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

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The computer's a year old, running XP, and my boyfriend and I have no idea what's wrong with it (it's his). I'd put in hardware support but I don't know which piece of hardware may be corrupted, exploding as we speak, or what.

It began last night. He's done this before -- he has two monitors, one meant for a TV (I believe) and another old computer screen. Normally it runs on the TV one because it's bigger. He switched to the older one to show me how he can adjust the settings so that it's all vertical. That was great and dandy and we didn't expect any issues. He's done it before and it really isn't doing much to the computer.

Later, after midnight, he goes to switch everything back to normal. First, the computer acts like the monitor is there but that it can't do anything -- it tries to go into sleep mode or something. Then I suggest he unplug, shut down, plug things back in normally, and power back up. This appears to work.

I was a bit happy then, until we got to the XP loading screen. It's going... and then after, it flashes, then goes black. Nothing comes up, nothing does anything.

And so the three hour saga of last night begins. We restart, we spam F8, we get into safe mode, he disables Nvidia but can't open the application. Nor does his mouse function in safe mode (I know some don't, but it really doesn't help the situation). I've used my laptop to bring up shortcut keys and we're functioning through everything that way. He restarts after disabling Nvidia, an... Read more

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Whenever I click on a link in google, I get sent to over click and other sites such as <http://www.info.com/gimp?cmp=3770&cb=21&affiliate=13a59019f8461962f782aebbe6e47417> throgh a bunch of sites that have a green globe as a favicon and overclick sometimes.My logs are below. I use Windows XP Home Edition and have the latest Java BTW.DDS:DDS (Ver_09-05-14.01) - NTFSx86 Run by Jonathan at 17:03:23.29 on Fri 06/19/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_14Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.98 [GMT -4:00]AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exesvchost.exeC:\Program Files\Avira\AntiVir Desktop\sched.exesvchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\TortoiseSVN\bin\TSVNCache.exeC:\Program Files\Avira\AntiVir Desktop\avguard.exeC:\Program Files\eMachines Bay Reader\shwiconem.exeC:\WINDOWS\system32\igfxtray.exeC:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exeC:\WINDOWS\zHotkey.exeC:\Program Files\Windows Defender\M... Read more

A:Firefox Redirect Issue (Suspected Rootkit/Backdoor Trjoan Issue)

Hello ArrimanTheKid,Uninstall these old verson of Java, as old veriosn are malware magnetsJava™ 6 Update 4Java™ 6 Update 5Java™ 6 Update 7Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt.Please post the contents of that document.*****************We need to disable your Windows Defender Real-time Protection as it may interfere with the fixes that we need to make. Open Windows Defender. Click on Tools, General Settings. Scroll down and uncheck Turn on real-time protection (recommended). After you uncheck this, click on the Save button and close Windows Defender.After all of the fixes are complete it is very important that you enable Real-time Protection again.Please download Malwarebytes' Anti-Malware from one of these places:http://download.cnet.com/Malwarebytes-Anti...&tag=buttonhttp://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.htmlhttp://www.besttechie.net/mbam/mbam-setup.exeDouble Click mbam-setup.exe to install the application. * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select "Perform Full Scan", then click Scan. * The scan may take some time to fin... Read more

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Hi! I'm hoping someone can help me out here because I'm majorly frustrated at this point.

Regardless of the device I use, I can preview photos on the device and they are the correct color. They are also the correct color when viewed in paint, photoshop, or quicktime windows preview. However, they get fuzzy and green when viewed in a windows gallery or when uploaded to a site such as imageshack. I can open the same file side by side, one in photoshop and one in windows live photo gallery, at the same time, and one will be the right color and the other will be green.

Here are examples. This photo appears blue to me. This one is slightly green and fuzzier. The same file in the same format was used to upload both. What really confuses me, however, is that I viewed the link to the green photo on a different computer, and it looks the same as the blue one. So as far as I know, everyone who clicks on those links is thinking, "But they're the same and you're crazy." Which is arguable depending on the crowd but they really don't look the same to me.

I'm using a Slimline s3220n with Windows Vista Home Edition and NVIDIA GeForce 6150 SE Graphics. This is a fairly recent issue and is, apparently, inexplicably selective. I have played around with saving the files in various formats but it doesn't make a difference, and also doesn't explain why I view the same file in the same format differently depending on what program I use and when I upload it.

Anyone have any idea what'... Read more

A:Photos change color - Is this a graphics issue or an 'I'm losing my mind' issue?

Hello, yes, they looked the same to me, as to why one program shows blue, and another shows green is weird tho.

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The issue is simply everytime I've used Etrust virus scan when in Internet explorer (have to be) I minimize it, and when I bring it to normal it's fine, but minimize it and bring it up when it's in the Java folder it freezes, should I do an individual scan on the Java folder to see if it has viruses or just make it a special do not scan folder and un-click it when scanning?

A:Solved: Etrust Viruscan does not like Java Program folder: not virus issue but scanning issue

Hi, Often the applets stored from Java usage will trigger either a detection or an issue as you are seeing from antivirus scanners.

I'd suggest clearing the Java cache: see the attached screenshot, your version may be slightly different but you should be able to see where to look, and what to do. (The attached pic is from a slightly older version of the Java...the steps below are up to date, though)

Control Panel> (Switch to Classic View)> open Java

Find the Settings tab/button, and open that...then find the Delete Files button and click that.
It's just deleting the temporary files left from Java applet usage.

Then, after clearing the cache, run your scan again and see if it works correctly.

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I just bought a Yoga 720, 13.3 inch from Amazon (USA) - i5, 256 gb SSD, 8 gb RAM.  Its a nice laptop but upon turning it on, the fan noise scared me completely. To add more to the woes, screen couldnt display white color properly. It would show an off white color/yellowish tint - I thought this is a defective one until i read it online that many are facing this issue. I diligently worked with Lenovo Customer Care ( slow and awful) and solved both of these issues in one click !  High Fan Noise: This problem is due to a default BIOS setting that Lenovo ships you with originally when you purchased the product ( go figure why !) Turn Laptop offLeft to the headphone jack is a small pin hole.Press the pin hole and it will show you 4 options. Click BIOSUnder the BIOS - select BIOS thermal temperature mode to " Quiet" Press F10 (save and exit)This will keep fan quiet and smooth ! It worked right away. You dont need to install TP Fan Control at all ! Coloration Issue: White color on screen display was looking off white/yellowish  Turn Laptop offLeft to the headphone jack is a small pin hole.Press the pin hole and it will show you 4 options. Click BIOSPress Fn key first and then F9 ( dont press both together)It will ask for optimal load defaults - select yes and press enterPress F10 (save and exit) You can perfom both the settings in one go while accessing the BIOS set up and not have to do it one by one.Restart the lapto... Read more

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I upgraded to Windows 10 today. I have two issues.

1. I play a game called "Starcraft II" and I have a problem with the game minimizing and maximizing sometimes very slowly, every 5th attempt or so. During this time it takes up to 40 seconds for the game to go through with the maximizing/minimizing process, and ending the task with task manager is not possible.

I have tried messing with MSConfig and reinstalling the game. No luck. Any suggestions?

2. I have an old HDD on my PC installed with windows 7, and on my windows 7 SSD installation I could simply search for shortcuts I placed from my HDD into my SSD. This is no longer possible. Any advice?

Thank you!

A:Windows 10 slow minimizing/maximizing issue & search issue.


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 Attach.txt   6.8KB
  0 downloadsMy computer was infected with the fake program Windows Vista Recovery, I followed the instructions on the removal guide and it fixed the issues with the computer. I downloaded and ran TDSS killer, Rkill, Unhide, and I have Malwarebytes Pro and scanned the computer and removed all infected files that it found, then I also went through my registry and deleted all files on the removal guide that were associated with the fake program. I ran the TDSS killer and nothing was happening, no window, no results, nothing was happening when I open the program. Internet Explorer is redirecting me to sites when I go to google and search and click on a link that have nothing in common with what I have clicked on. Also I am getting random popup windows with out clicking on the internet link on my desktop. I can not enable my protection on Malwarebytes because Windows Security center is saying that My Security Wall is reporting a format that is no longer supported. Thanks for any help. Here are the logs from DDS.

DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Wowa at 17:22:31 on 2011-05-29
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.1790.855 [GMT -5:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:�... Read more

A:Internet Redirect Issue and My Security Wall Format Issue

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

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Thinkpad X1 Carbon 4th Signature EditionIntel i7-6600U16GB RAM - 1 TB Windows 10 Home - Ver 1709Intel Dual Band Wireless-AC 8260Driver is Intel v. When connected to wifi, hibernate and move to a different location with different network and routers, I connect to the router with strong signal, but show "No Internet" and I cannot access the internet. Upon awakening I show as connected to the router with strong signal, but it shows as having "No Internet". If I try to swtich to a different router OR channel it connects and still shows as "No Internet" and I cannot access the internet. Must restart. When I restart, I now have to log in twice. It looks like it works the first time, but returns me to log-in screen where I have to log in again, then it works. In all these cases the only thing I can do is reboot the computer and it connects normally. This means 3-4 reboots per day

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I posted the same on their tech support forum but I'm beginning to think the issue, while it may have been exacerbated by the game Guildwars 2, is likely on my end, but I have a number of suggestions, none of which has worked. Also tried my own stuff.
Anyway, here is what I posted on their own tech forum:
Having a lot of issues getting into gw2…I have bits and pieces of problems others have had in the past, but nothing seems to work, so I’m re-downloading the game, basically. All I want to do is play the freaking game, why does it have to be so much trouble?
Once in awhile I will get that blue and yellow graphical glitch on something. Just more info for diagnosis. If and when this happens, it’s always immediately apparent at character select. However…The biggest problem I have with GW2 is also on login – it either crashes or bluescreens my computer right after clicking play and the client tries to load for 5-10 seconds. For the past few days, 90% of the time it just crashes. If I try to patch after that point, the patcher stops at Downloading 0KB and will not budge from it. Not even to log in. I have to reboot my computer to get it past “Downloading 0KB”.
One post I found said that they started having all these problems after downloading a number of games on Steam (which I have done off and on due to a friend getting me a few gifts) , until their HD shrank down to 30 gigs. Same here, an... Read more

A:Odd memory issue? HD space issue? Also, can't update GPU driver (GW2 crashing)

Unfortunately, though I thought I did, I have no images of the odd cyan/yellow graphics glitch, and I have no way of getting one (google didn't turn up any that looked the same as mine, granted some were similar).
Edit - I also noticed after re-enabling page memory on my primary drive after freeing up some space, that in the error logs, the amount of paged memory in use is for some reason higher. I can't imagine why this is, but maybe I don't understand the process.
*--> System Memory <--*
Physical:   845MB/ 2047MB  41%
Paged:     5375MB/ 7009MB  76%
Virtual:    822MB/ 2047MB  40%
Load: 58%

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Hey, I just got a new motherboard/cpu/smaller case... really nice looking media center edition black case. It all booted up fine, got most the drivers, I have an 80gb HDD on SATA0 and a 320gb on SATA1, 32 bit on 0, 64 bit on 1, Default to 64 bit. It was all working fabulously before, and I fried my CPU, so I decided to go the extra mile for a new mobo and case as well. My 32 bit XP is fine, has all the drivers, everything is tested, USB front and back, front and back audio, and everything else.

On x64 though, it had all the drivers, I even saw it in Device Manager previous to the chaos, and from what I think did it, was GlarysTools or something like that... I uninstalled it, so it has no 'recovery' backup from before. Long story short, I have no device manager that properly works, the console will open, but no devices show, I've done work with it, I've researched and such, and found out that it might have something to do with Plug and Play. I have no 'Plug and Play' service, that could be an issue, though I don't know for sure, but I have Universal Plug and Play Device Host, and SSDP Discovery Service, though both of those are started, and properly working on 'automatic' setting, have restarted the PC numerous times, and restarted the services numerous times with no avail. I also get the message "Configuration Manager: The Plug and Play service or another required service is not available." when double-clicking ANY service. It still goes to the properties prompt,... Read more

A:Windows XP SP2 x64 Plug and Play Issue/Device Manager Issue

Hey again... sorry, I'm very impatient, so I just decided to reinstall everything. So... problem resolved, mods can close the thread.

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I have four computers that are connected at any given time to the home network. I believe have two issues here.

The first, all of the computers connect and surf the Internet at very slow speeds. Sometimes it seems like I'm back on Dial-up. My MacBook (which is my main computer I work from) connects to the Internet with an Ethernet cable directly into the DSL box. Even if I turn the other three computers off in the office I still run slow on the Internet. Any thoughts on how to improve this? My DSL provider says its an issue with our setup. Great thanks for the help!

Second, my Mac overall seems to be running very slow. I have over 14GB of available space so I would not think that the computer is in overload.

Any support would be greatly appreciated.

A:Moving at turtle speed - Internal Network issue or DSL issue?

If you have more than one computer, and all exhibit the same symptoms, it's hard to believe they're all bad.
Pick one that doesn't exhibit any other issues and do this:

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.

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I waited until the last minute (literally) to upgrade from Win7 to Win10. During the wait I kept up with all the Win10 HP blogs. My HP all-in-1 printer works great thanks to the support blog but I am still having difficulty getting my BOSE speakers to sound as they did with Beats on Win 7. I have downloaded and installed the compatible IDT HiDef Audio CODEC driver but the sound quality is still poor. The "Speakers/Headphones" property sound setting is "24-bit, 48000 Hz (Studio Quality)". I would like to adjust the treble/bass settings as before - I want my BOSE speakers back!! Any recent recommendations?Thanx!!  

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Hello, I am was wondering if someone could help me determine if there is an infection with my computer. The most recent issue is that I am getting an "C:\WINDOWS\winstart.bat is offline - it is currently not available (42006)" error on two recent Quick Scans using avast! in the past two days. I've run SUPERAntiSpyware (SAS), MBAM, Spybot S&D, MB Anti-rootkit and have found no issues other than tracking cookies. In addition I had tried to install & run Kapersky's free one-time scanner but was unable to install twice due to "insufficient" permissions and once where the installation stopped during the download phase (some message about " server connection").  Note if I look for the winstart.bat file using Windows Explorer it doesn't show the file even with the option of seeing hidden files yet when I run show-hidden -f it shows the file as being hidden in that location (I.e. C:\Windows\winstart.bat). Note that the only virus issues I have had over the past months have been when ComboFix was compromised with Sality: I believe I isolated that issue as AVG, SAS, SpyBot and CCleaner were able to eradicate most (??) of the issues.
In addition, in the past I have had issues with Chrome which were unusual. The first occurrence was during August last year where the Facebook title of a "Most Visited" tile was a name of person I had not visited recently. If I understand the mechanics properly there is a local name of a tile associated with a screens... Read more

A:Potential Infection - avast! scan issue, Issue with Chrome

Hello as I see others had this same issue with Avast..http://forum.avast.com/index.php?topic=63525.0 The solution is a new topic for a deeper look. Please follow this Preparation Guide and post in a new topic.Let me know if all went well.

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Typing this super quick. As I'm sure, the stupid popup will appear again. When trying to access any websites, a message comes up. It isn't an error message or the "unresponsive script" message. It is different. It has lots of code on it. Probably the url of what it's trying to access. This would normally happen in the background, and the user shouldn't see it.
I googled part of the message, and it mentioned something about a user agent...whatever that is. I just want the message(s) to stop popping up! Any help is much appreciated.
Here is a screenshot of what I'm seeing:

A:Firefox Issue - Constant popup - User agent issue?

User agent info is identifying information about your browser, system, and region plus a unique identifier that your browser sends to websites it visits. I would try resetting your browser if you don't have settings you are worried about losing by doing that.

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I have an HP M1522 NF multi function peripheral attached to a PC running

Windows 7.

I needed to re install the drivers and software the other day but now it

will only install the printer drivers and not the scanner drivers or any

of the accompaying software?

I have tried deleting as many registry entries as I could find and any

files and folders accept any dll files in the system32 folder beacuse I do

not know which ones to delete and everytime I try and install the new

software from the HP website it almost finishes then I get a Fatal Error


It says that it has found a newer version of the same software please go

to the HP support website for help Fatal Error: MSI.hpp.l Service?

I have posted to the HP forum but have received no replies for quite some

time now?

Any help would ne really apprecited.


A:HP Multi Print/Scan Issue Re Install Issue?

Hello Fool Monkey. Welcome to the Forum.

You don't say what W7 OS you're using (Home, Premium, etc.) or whether the new printer drivers are from CD/DVD or download, or whether this is a USB connection. That info could be important.

You might want to perform a System Restore to a date before you tried upgrading the drivers and deleting files and keys. This is a general rule in making any system changes with me. I always create a restore point before any system change. If I don't like the results I go back, then try something else. The reason for this is that you don't "dig yourself a hole", where one bad change compounds with another, etc etc, and you've got a mess.

It is not unusual for a driver package to not install a "new" scanner driver. That is simply because the one you have on your system is the same as the "new" one. The package will update the (newer) printer driver and that's all. If you try to force older or incorrect drivers into the system you could trigger those errors.

Try this:
Find where the driver files are located on the DVD or download (if it is a zip file) and note the path.
Go to Devices & Printers > Add a Printer (top bar)
Choose "Add a Local Printer" (is it a local printer?) > Next
Use an existing Port > Choose USB001 from the drop down box (is it connected by USB?) > Next
In the Install The Printer Driver Window, navigate to the folder where the printer drivers are stored > Next
Plug in th... Read more

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i have two computers, one of which i am typing this on, the other which is haveing BSOD problems. The BSOD after about 12 mintues of run time. which is why i am having troble getting the mini dumps on the computer. I have no idea what could have caused this but i am sure it is not a ram issue becuase i have checked both my 1 gb sticks and the both work fine. i have more mini-dumps however i can upload them due to space on forum.

A:BSOD issue on Vista (not a RAM issue) will try to include minidumps

here are some of the remaining minidumps.

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Hi guys i've got a problem with my toshiba qosmio g20. I've had it running sweet on xp and i recently upgraded it to vista ultimate lite. It for some reason won't read my graphics card geforce 6600. it says the best driver is already installed for you called standard graphics adapter but thats wrong so i can't play games so im gonna put it back to xp but to do that is a mission. this laptop has raid harddrives so I need to install a driver. so i press f8 or whatever it is(can't remember) to enter the menu thing (this is at the blue screen before you enter the partition menu) it comes up with something like "please enter you manufactuers disk into the A:" but i don't have a floppydrive built in to be able. i've tryed usb floppydrivebut it doesn't read as A: so can use on of them. I've heard about useing nlite to put the drivers in a cd with the rebootstuff but i can't getit to read the drivers too. it was easy enough going to vista as you could insert a flash drive with drivers on it.

Please help me fix this or ill have to take it into a shop and pay them.

A:reboot issue and graphics card issue NVIDIA

Do you have AHCI or RAID as an option to select in BIOS?

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I bought a Windows 10 Asus laptop about a month back and have been running into a few issues. I actually have tried asking the Microsoft tech forums directly but with a lack of responses I feel I need to ask elsewhere.

There are two issues I have here that I'm trying to fix. Neither are laptop breaking at the moment but I'd like to fix them for the purpose of fluidity etc.

First off: I'd like to explain that I managed to find a work around for my touchscreen not working after the laptop went into sleep mode only for a different issue to crop up. I recently noticed that the time my laptop was taking to wake up from sleep wasn't actually it waking up from sleep. . . It restarted the laptop. The laptop goes to sleep just fine but upon opening the lid OR if I leave the lid open and hit a button to wake it up, the laptop takes about 30-40 sec to "wake up" but in reality it appears to reboot the laptop.

Secondly: I've encountered this issue from the very moment I downloaded Mozilla Firefox. The video on fullscreen mode for any site and any streaming agent (Update all addons, drivers, etc.) use to stutter. I worked out a fix where now it lags or stutters now and then. I'm not sure how to remove the issue altogether. I've tried safe mode and fresh installations of firefox but the issues remain. As of now the hardware acceleration is disabled alongside opengl. This issue does not present itself on microsoft Edge on the same sites, videos (Same resolution for the v... Read more

A:Sleep issue + Full Screen Video issue

For your first issue:

The ASUS drivers have been known to cause problems with the Windows 10 sleep process for some systems. One of the ASUS system drivers is an Intel Management Engine driver and this has been known to cause the behaviour you describe. You can temporarily disable it to see if it makes a difference. If it does you can try uninstalling it and allowing W10 to replace it with the generic driver from the Microsoft driver database.

I can't provide any guidance for your second issue, I use Edge and am growing to like it.

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Hi there,
I initiated transfering a domain I have to a new host.  Still in the 5 day window before the transfer actually happens.
I should be able to edit the site (not developed yet, just parked). 
Renamed the nameservers to point to the new host.
Everyone can connect to the site, but me.
I was unable to connect to the new host cpanel unless I use the host's direct link.  If I use the site link, I'm redirected back to the old host's homepage. 
If I try to connect to the site directly, I always receive a redirect or loop error message - on all browsers.
I have tried clearing out the cache and deleting cookies.  No joy.
I have uninstalled and reinstalled a browser - no joy 
I have tried other computers on my home network - all have the same issue.
Even tried my Iphone on wifi, same problem.  Off wifi, no problem connecting.
Everyone else can connect to the site, without issue.
I can ping the site via command prompt without issue.
I powered off/on the router - no joy.
I powered off/on the modem and router - no joy.
I used a computer hardwired into the router - same issue.
I connected one computer directly into the modem - same problem.
If I use a proxy server, I can access the site.  Otherwise, I get the error message:
The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that... Read more

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I am trying (in vain) to issue a net start command "net start - "C:\Program Files (x86)\uTorrent\utorrent.exe", on the command line. The error message is "the filename, directory name or volume label syntax is incorrect". I believe the 3 details are correct, as i am looking at the utorrent.exe file right now, which is sitting on that path. The only issue i can think of is that, since i am running win7 64bit, there nay be some sort of problem with the "(x86)" bit in the path name.

Any ideas?



A:net start command line issue - 64bit issue?

Hello Andy,

If you were just wanting to run the utorrent.exe file, then you would just need to use either command below to do so instead. The net start command is for services instead.

"C:\Program Files (x86)\uTorrent\utorrent.exe"



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Hello forum,
So I just updated my Nvidea graphics card, and for some reason after restarting my laptop, in order to install these files to the system, the "System Thread Exception Not Handled" Blue screen error flashed on my screen, and later redirected me to an automatic repair screen, which attempted to fix this issue.
I ended up restarting the laptop on safe mode, uninstall my Nvidea graphics card and completely reinstall it from scratch.
But for some reason it keeps giving me the same error each time I restart my laptop.
After some research online, apparently there's an issue with Avast and Nvidea?
You will find attached the SF Diagnostic Tool grab all option files needed to view the issue at hand.
Any help would greatly be helpful.
Many are saying that I've not been installing the corrent drivers, but that's not possible, as it's directly from the MSI website (GT70 0NE) linked to the official Nvidea website, saying that the driver includes my graphics card (680M).
While other people are saying that maybe Avast is causing some issue towards the graphics card?
I have the Avast 2014 Professional Antivirus.
Laptop Specs:
Windows 8.1
MSI Dragon Edition 2, GT70 0NE, Intel Core i7-3630QM CPU @ 2.40 GHz 64 bit
Intel HD Graphics 4000
Any help would greatly be appreciated, I'm currently running my laptop without the nVidea Graphics Card Drivers, and seems to be fine so far.

A:BSOD Graphics card issue/Avast Issue?

This appears to be a duplicate topic
The other one is here: BSOD System Thread Exception Not Handled Error/Nvidea Card

I responded to the other one.
You may want to PM a staff member to have this one deleted (to prevent confusion)

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Hello I bought new battery for my laptop 4530s. In HP support assistant I ran HP battery check test and the results showed my battery was not discharging even when it is fully discharged to 0 percent and I was running my laptop with AC adapter. Plus it didn't show that it was charging either.The AC adapter is not charging the battery and the laptop works fine when only connected with AC adapter. I tried hard resetting and under the device manager Microsoft ACPI reinstall method but it didn't work and still I am unable to charge the battery. I read on some forums and also tried to update my BIOS, but surprisingly during the BIOS update through USB and only AC adapter plugged in, on the BIOS update page it was written to connect external power eventhough only source that was connected was AC adapter. The problem is with my AC adapter or BIOS or charging circuitory please guide? An early response in this regard will be highly treasured. 

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Hi everyone,

I'm currently working on a Dell Dimension 9150 and I have a couple of problems.

Firstly, when the PC boots up, there are squares / dots on the monitor similar to the following picture:

Secondly, I have tried to re-install Windows XP twice, and if I leave the CD in it boots into Windows - but if I remove the CD and reboot the computer it says 'no boot device available'.

Any ideas / comments would be very much appreciated.

Thank you :)

A:[SOLVED] Graphics issue / Hard drive issue? Help!

Also, I've just run the hard drive diagnostics and it looks like the hard drive is fine - so not quite sure what's up with it

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In Win 8 and 10  task scheduler configuration management tool run automatically and consuming the more cpu usage and memory and stuck the computer system.

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The old adage of "when you're in a hole, stop digging" seems highly appropriate for me. I got a virus/malware issue from an exe file I, rather unwisely, ran. I couldn't run MalwareBytes software or seem to access any websites. Iused an uninfected PC to find a solution on some antivirus forums and using a couple of their ideas I cleaned my PC...so I thought. I have used SuperAntiSpyware, Vundofix, RemoveIT, SDFix. I cannot use or access Malwarebytes Software, Kaspersky, AVG or even the SuperAntiSpyware in "normal" mode - I have to load it in Alternate.

When I cleaned the PC it said I had a virus file which was deleted and several infections upon reboot I seem to be "clean" for 20 or 30 minutes before it starts acting up again.

I have attached the log below....

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:21:01, on 2009-02-23
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\Program\Hp\HP Software Update\HPWuSchd2.exe
C:\Program\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\syste... Read more

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dear TSF specialist
I have windows xp
in the last day I encounter some problems when tring to use windows installer (i.e. when I install/uninstall programs)
sometimes (not allways) this message appears

Windows Installer:
the Windows installer Service could not be accessed.
This can occur if Windows Installer is not correctly installed. Contact ...

please help
thank you
niv jokop

I just might add that I recently sent a post on another issue
slow startup , no sound, no internet, classi
but after trying a system restore I think most of the issues are solved (I have internet access for example!)
but this windows installer issue is valid (also I guess there are other minor problems)
I tried attach a TSF_XP_Support.zip file from today (if needed )
(embarrassing I couldnt upload the TSF_XP_Support.zip using ie or firefox ) (so Ive added to the title "(and upload issue)" Ill try to send the attach later from differnrt computer
thanks again

A:[SOLVED] windows installer issue (and upload issue?)

Have you tried installing the most currently up to date Windows Installer?


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I am at my absolute wits end with this. I have built many computers but never run into anything so persistent or destructive to my sanity:

Almost exactly 1 year ago I built a computer, here is the original configuration:

5-7year old case (exact name/manufacturer unknown, is gone now)

Apevia ATX-AS680W power supply (680w) - carried over from old build

Gigabyte GA-990FXA-UD3 motherboard

AMD FX-8350 Black Edition Vishera 8-Core 4.0 GHz

G.SKILL Ares F3-1866C10D-16GAB (2x 8gb ddr3 1866)


WD D50 01AALS-00L3B2 (500gb standard HDD) - also carried over from old build

Running windows 7 ultimate 64bit

Computer is built, runs fine, no issues for (if I recall) at least the first few months. One day it shuts down randomly. No power down, no BSOD, no power surge, no extreme load, no extreme heat, no freeze, screen artifacts, nothing that would give a clue, it simply instantaneously (almost faster than pulling the plug) ceases to be on. I search for error logs, check wiring, check PSU, seating of cards, etc, install CPUID HWMonitor to watch heat, etc. Issue does not repeat itself for days, then happens randomly again. Over the course of a couple of months it recurs constantly, but never for a "reason", there's no power issues, no loose wires, not based on heat, not based on load, not based on specific software or anything I can find.

So assuming it's a PSU issue, I replace the PSU, it now has a Corsair GS700 700w p... Read more

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Chemist has been kind enough to help me in the virus/trojan sub-forum and has given me the all clear.

I have a couple of other issues with my laptop if anyone has the time to help.

I have windows 7 installed on my laptop. (Let me know if more details and which are needed, if any)

1. I think Aero has stopped working. Saw some error message which went away pretty quick but now my background is set to fill colour and won't let me change it to anything else. Aero itself must be working as if I click Alt + Tab, I can still skip through the programs in use by me (which I believe is an aero function?)

2. When I start up my computer or restart, I see the following message:

Catalyst Control Centre
Host application has stopped working
Microsoft is checking for a solution to this problem.

It stays for about 5-10 secs and then disappears. I haven't noticed anything else stop functioning (and admittedly this error has been showing for some time but I haven't been able to find any solutions by browsing the web) but if there is a fix/error, would be great!


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I am on a Dell Inspiron 1100 and when I boot the system, most of the time, I get an error before the BIOS loads that reads as follows:

"The Device in the system modular bay cannot be identified. It may not be completely inserted or may have some other problem. Please read and complete the following steps.

1. Press the device completely and firmly into the bay.
2. Press the ESC-key -- wait for the system to power down.
3. Press the power button to retry detecting the device."

My BIOS version was just recently updated as I ran into the problem to BIOS Revision A32. I called Dell Technical Support and the support told me to remove the optical drive and reinsert it. I did as told. I booted the system up and before the BIOS loads, bam, error once again. The technical support didn't even know what to do. The support said that I may have a failing mobo. Now, how would one go about seeing if their mobo was failing? I'd really love to check this before actually going to purchase another mobo, Hell, purchasing a brand new computer or building my own considering I am sick of Dell's erroneous electronics.

A:Dell Inspiron modular bay issue/boot-up issue

You should first try a second hard drive with a full install. That usually fixes the problems with the 1100, 1150, 5100m, 5150, and 5160 which all seem to have the same problems.
Remember that this optical drive is fragile, and has a history of failure. New models are available with DVD RW that are quite reliable, on eBay. They range from $72 to $85 to $89 to $95. If you are good with tools, you can get the generic one, then revise the hardware to make everything fit just fine.

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I have a Bizhub 362 copier with built in network scanner and it has been working fine up until one day last week. It gives me an error message stating that it cannot find the destination address using IP or Host Name, although I can navigate to that directory from my workstations.

Also, two of my workstations cannot connect to the server using the host name but can connect just fine using the IP address of the server.

Server: Windows Server 2008 R2
Workstations: Windows 7 Professional

Any help would be greatly appreciated

A:Solved: Network Scanner issue / ?dns issue

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OK so I hope this can be a quick fix and thanks for your help.

* Randomly computer didn't start, get something telling me that the ci.dll file is missing or corrupt and error 0xc0000098

* safe mode and last know good configuration both result in bsod

* Tried a few things, disconnect all other drives (2 raid HDD, and one normal HDD that I used to have windows on before switching to current SSD)

* Tried putting the installation disk in but it does not recognize the drive under any circumstance, can't find the drivers under "load driver"

* Tried a few other things on this site like bootrec.exe and and checkdsk or something, either I didn't do them right or they didn't work

* Now I get an message "Reboot or select proper boot device or insert boot media in selected boot device and press a key_"

I'm not a computer noob but this is beyond me. I hope someone can give me a hand, I appreciate all the help I can get!

Oh and sorry if this isn't the right category it looked like the best option.

A:Boot issue, 0xc0000098 ci.DLL file issue

Have you tried put your windows drive on another computer?

Try these steps:
SFC /SCANNOW : Run in Command Prompt at Boot

Startup Repair Infinite Loop Recovery

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I'm new to the forum but have a problem that I want make the right decision on. I play Aces High II which is a flight simulation game. It may not be as hard core as Battlefield 3 but they do keep upgrading to high res graphics. My computer is a prebuilt Dell Studio XPS 8000. Intel i7 core 860 processor @ 2.8GHz. Graphics card a Nvidia geforce GTS 240. 8 Mb memory, Windows 7 home premium os. Now that said I am experiencing stutter sometimes while i'm playing. My fps go from 60 which is where it should be to 10 or less. I,m not sure if this is the game card or a lousy connection to the game server as we do get discoed sometimes. The computer is a year and a half old and don't remember experiencing this before that much. Any advice would be greatly appreciated. I'm not against getting a new card and probably need new power supply.

A:GeForce GTS 240 issue or gaming server issue?

What resolution are you playing at? What is your budget for your upgrade?

Its your gpu more than likely

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My friend is having a problem with Canon 600 printer. It will only print color and not black. We've just replaced a new cartridge of black and it is still not printing in black. We want it to print all colors. Before replacing a new cartridge the old one was dried up. What could be the problem? Could the cartridge be damaged or the print nozzles may be clogged? What should I do?

A:Resolved Sound issue but not Printing issue

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Hi Techguys

There's uncommon problem been going on with close to be retirement PC as I've did few updates earlier as I rarely used till I need it.

When I turn on the PC since long time and its running as normal and Windows has informed that updates are available for update so I agreed on all update and close down. When next time I load the computer the POST and windows logo booting as normal but after that the resolution of screen looks quite standard than I expected and my keyboard and mouse were unresponsive. I decided to go in Safe Mode and sometimes that failed as same result and after few attempts, it would got in me through. I restored PC back to before update and its running fine till update comes on. Accepted it and its starting doing the same resolution and keyboard / mouse being unresponsive.

This time I have decided to shut the PSU for few sec like 3 second then turn on and then press power button and the PC runs fine, This has been going for few time but now it seems to be back to normal. Im unsure if my computer has this problem ongoing as I plan to put this PC in resignation and setting as KMV switch and using my new built up PC but have concerns for my old PC which is over 10 years but still ongoing and healthy with regularly service same as the cars. (change CPU/Heatsink glue) and keeping dustfree and reguarly maintaining. The Malwarebytes Anti-malware come out all clear.

Any suggestion?

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I got a new laptop in july. It's a Dell inspiron with Windows 7 Home Premium 64-bit, an AMD Phenom 2 triple core processor, 6GB RAM, and a 640GB Hard Drive. While i'm on my laptop a process called ping.exe starts and after a little while it starts to use all of my CPU. I found a temporary fix by suspending the process from the resource monitor but it has started to restart itself sooner than it did when i first started doing this. I've done a little research and found that ping.exe is a normal process but that what it's doing is completely abnormal. I was going to try and delete it but my task manager said it was in my sysWOW32 file so I was afraid to mess up my system. My other issue which my be related is that whenever i search for something on google and click on a link it redirects to random sites. And just a note I have some experience removing viruses and malware but not on Windows 7.

Help would be very appreciated.
Thanks in advanced.

A:Ping.exe issue and google redirect issue.

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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My specs are as follows:
AMD Phenom(tm) II X6 1035T Processor (6CPUs), ~2.6GHz
AMD Radeon HD 6800
400GB 7200RPM HDD

My computer has run pretty well for awhile now. Over the past months it hasn't gotten progressively slower or anything, but as of late I've been trying some newer games with higher specifications (Natural Selection 2, Firefall Closed Beta are examples), and I've been having an extremely odd stuttering issue that makes the games unplayable.

When I'm in game, my computer does NOT stutter when I'm standing still. In fact, my framerate is pretty good. Not amazing, but consistently above 30FPS. If I run forwards, it's fine. Backwards, fine, Side to side is fine as well. BUT, the second I start moving my mouse to rotate my character around quickly, my game will stutter and turn into a slideshow, as if it's taking awhile to load the graphics behind me or in front of me. I CAN move my mouse slowly and turn around that way without it stuttering, but the second I start moving my mouse quickly it devolves into a slideshow.

One VERY odd remedy to this issue is that whenever somebody is desktop sharing with me through Teamviewer, the stuttering seems to subside almost entirely for the time that we're connected. But the second he disconnects and it tabs me out of game, and I click back in, the stuttering starts up again.

I have attempted the following:
Swap out GPU
Running apps in compatibility mode / administra... Read more

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Hi all. I'm not sure where to start with this issue, it's bit spread out but it all started while I was gaming and the game froze and then the computer crashed. The freezing happened every once in a while, but the crashing had never happened. During the restart I see this... And then when windows tried to start up, I got a blue screen and then it rebooted once again.
Determining that this was an issue with the bios, I resetted the CMOS. No change. So I flashed the bios with the newest update. Again, no change. I was able to boot my computer in safe mode with no issue though. So I figured it must be a driver issue. I started by removing my graphics driver for my 8800GT and rebooted. It was able to start up Windows fine, but the stuff in that image above still occured. I then tried to install the drivers located on the NVIDIA website instead of using Window's driver. But I got a message saying that I'm not using Windows 7 or Vista and as such I cannot install (but I am using Windows 7 Pro). So I tried using the Window's auto driver install and when I restart, I am unable to load Windows normally. So I'm really puzzled now because right now I believe it's a driver issue, but I can't install any other driver than the one Window's installs. Also if I am able to get a driver installed, how would it relate to the above image? Thanks for any help, and if more information is needed please let me know.

A:8800GT Driver issue? Or maybe its a bios issue.

hey did you reboot in safe mode and review everthing in that area and or install the drivers in there as well

how about system restore? i try not to but sometimes have to

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