Product K3Y94UA#ABA My battery will no longer hold a charge. I found an instructional video on the HP site showing how to replace the battery, but I can't find the battery for sale anywhere. Sorry if this is the wrong forum, it isn't obvious where this should go.Read other answers
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
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I am trying to replace my battery on my HP Pavilion g7-2269wm laptop. Model is B5Z52UA, )Processor is AMD A8-4500M, 17" screen. I never knew how confusing it is to just try to buy the correct one (may be a user problem...). Can anyone please give me the correct information to purchase a new one? I have ordered two with the help of HP and they are both incorrect. Many Thanks!
Hi,Manual: Page 33http://h10032.www1.hp.com/ctg/Manual/c03593682Specs: http://support.hp.com/in-en/document/c03487531Your laptop came with 6-cell 47WHr 2.2 Ah lithium-ion batteryYou can order either of these HP part:6 cell, 55 Whr, 2.55 Ah, Li-ion battery : 593554-0016 cell, 47 Whr, 2.20 Ah, Li-ion battery : 593553-001Search HP part number here -->HP part store: $80https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZOnline sellers:https://www.amazon.com/HP-Original-Replacement-HSTNN-LB0W-CB0W-DM4-6FF4220BJWA05D/dp/B0080FF8K4RegardsVisruthRead other 1 answers
Hi, My battery doesn't last more than 10 minutes without being plugged in the charger. I think I need a replacement, but I can't find an original battery. Can someone help me to find where I can get a new (reliable) battery for my laptop? I contacted HP and also a couple companies, but it is out of stock everywhere. I am afraid to get a third part one and have a problem in the future. Thanks
@MonicaPerez To better help you we would need the exact model number or product number of your laptop/desktop??? http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108 REORead other 5 answers
I just need to know which battery is best for my laptop. I don't want to get the one that is incorrect and will blow out.
Hi, Part number fof battery for your machine is: 756743-001. Please bookmark the following link for future references: http://partsurfer.hp.com/Search.aspx?SearchText=J9H81UA As you can see: HP store does not stock that part, please try https://www.amazon.com/756743-001-battery-Pavilion-756745-001-756480-541/dp/B01AKA08ME Regards.Read other 2 answers
I am getting error 601 at boot up, and my battery went from working all day one day to less than 10 minutes the next. Error says battery needs to be replaced - but doesn't give a replacement part number. After literally HOURS on the HP site I still don't have one. HELP! I have an HP Pavilion 13-a113cl x360 notebook and just want the part number or similar that I can use to get a replacement battery. Ifound the video on how to replace the battery - just not what to replace it with. TIARead other answers
I'm looking at two possible replacement batteries for my laptop, both from the same company and both showing capatability for my PC. My existing battery is 10.8V, 55W, 5100mAH 1 compatable batt is 10.8V, 48W, 4400mAH The other battery is 10.8V, 71W, 6600mAH Is being over or under the watts & mAH of my existing battery goiung to create any problems?
Hi, Voltage is the main concern. 71W in theory will run longer between charge and 48W will run shorter. Given they are compatible, I would go for 71W battery (probably more expensive). Regards.Read other 1 answers
I have been trying to find out where/how to purchase a replacement battery for my Pavilion 13-b115tu, but so far have been unsuccessful. The Phone Support line told me they couldn't find my computer model number in their system, and Email Support hasn't gotten back to me, despite my receiving an auto-confirmation email with a case ID number. Where can I buy a replacement battery for this computer?
Hi, Part number for battry is 761230-005. Unfortunately N/A from HP Part store. Please try https://www.amazon.com/Cameron-Sino-Rechargeble-Battery-761230-005/dp/B01DM2ATCQ https://www.amazon.com/Genuine-Original-Battery-761230-005-Pavilion/dp/B01J4AW9J6 Regards.Read other 1 answers
need a replacement battery for pavilion 13 360. went to hp site but cannot find. computer takes a long time to power on and battery does not recharge. did the dianostics
Dear Customer, Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable)Spare part number 761230-005 You may buy it from here : https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ or https://www.amazon.com/13-A010DX-HSTNN-LB6L-760944-421-TPN-Q146-761230-005/dp/B01GH41DB2 http://www.ebay.com/itm/GENUINE-OEM-HP-X360-13-a-Battery-11-4V-43Wh-761230-005-HSTNN-LB6L-/361539654... Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 1 answers
Hi, I'm having trouble getting my battery working. It will randomly guess the percentage of the battery and the computer will shut-down while it says theres 50% battery life. I try the HP support app incuided on my computer to do a calibration, however the battery fail the test. Yes, I did a check on the battery state; it says the battery is fine but I know that is incorrect. Anyway, I want to replace the battery but there is no infomation on how or were I should take it. Any help doing it or is it impossable?Read other answers
Good day, I need to replace my current non-OEM laptop battery and power supply/charger. HP site asks for capacity and I do not see this on the battery or the compartment, is it 0-4999 mAh or 5000 to 9999 mAh??? Also, where is the best place to purchase HP batteries and power supplies? thank you
Where do you live (country)? Assuming USA you can do just fine on amazon.com: (18) Battery:9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-0016-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 90-W HP Smart AC adapter (RC, V, PFC, 3-wire) 609940-00165-W HP Smart AC adapter (RC, V, 3-wire) 609939-001120-W slim AC adapter (RC, V, PFC, 3-wire) for use only on computer models equipped with an Intel processor: 645156-001 https://www.amazon.com/gp/offer-listing/B014GNLB0E/ref=dp_olp_all_mbc?ie=UTF8&condition=all https://www.amazon.com/Original-HP-609940-001-608428-001-608428-002/dp/B01G0LXD6U/ref=sr_1_2?s=elect... If this is "the Answer" please click "Accept as SOlution" to help others find it.Read other 1 answers
I am looking for replacement battery for this laptop serial:C NF9521Z55 product:WA782UA#ABA MODEL:dv6-2173cl The current battery which is dead has the following data on it Nihon HP ? 10.8v, 4200mAh Replace with HP spare 484170-001 can you please suggest the appropriate battery I should be buying, where it is available online or offline in India. Thanks & regardsVnan
Hi, Please try Amazon India http://www.amazon.in/HP-Compaq-484170-001-Battery-Replacement/dp/B003KXQJKY Regards.Read other 1 answers
My HP Pavilion dv7-3028ca laptop needs a new battery. The current battery won't hold a charge, so the machine cannot operate. I had the problem diagnosed by the Geek Squad service at Best Buy. I went to the HP parts website to search and order the replacement but the website generated a message that the replacement battery was no longer available. Help!!! I need to get the laptop up and running again. Do you know where I can order a replacement battery online (e.g a website with the battery in stock)? If the battery has been discontinued, is there a compatible battery on the hp parts website that I can use as a replacement? Thanks for any help or advice you can provide!! Peter
Hi, No longer supplied as you said: http://partsurfer.hp.com/Search.aspx?SearchText=VM246UA Please try: https://www.amazon.com/Battery-480385-001-Compaq-4400-DENAQ/dp/B0031WRF52 Regards.Read other 1 answers
I am looking at options to replace a battery in an HP Pavilion dm-1xxx series laptop, specically dm4-1050ea and dm4-1164nr and dm4-1150ea, but I am confused over battery compatibility. The HP manual, HP Pavilion dm4 Entertainment PC Maintenance and Service Guide (http://www.hp.com/ctg/Manual/c02615687.pdf) gives 9-cell, 93-WH (2.80-Ah) Li-ion : 593550-001 6-cell, 55-WH (2.55-Ah) Li-ion : 553594-001 6-cell, 62-WH (2.80-Ah) Li-ion : 593562-001 so any of these 3 are interchangeable between the -1050ea and the -1150ea ? no, it seems not - read on.... but I see that in the manual for the dm4-1164nr (also the M&S Guide for dm4-1140sa and dm4-1150ea, I now learn), also titled The HP manual, HP Pavilion dm4 Entertainment PC Maintenance and Service Guide (http://h10032.www1.hp.com/ctg/Manual/c03106715), that while the lower rated batteries have the same p/n, the higher rated on is described as9-cell, 100-WH (3.0-Ah) Li-ion : 636631-001 Are these two 9-cell batteries interchangeable, ot not ? They must have physically the same form because they both accept the same lower rated batteries and also have the same elec. spec - 10.8V ? If they not compatible, can I be instructed as to why not ? (eg, they aren't the size, incorrect pin-out, internal resistance too high/low, etc) I see that the maintenance and service manual are split into 10xx and 11xx versions, but question regarding the 9-cell batteries still ... Read moreRead other answers
My laptop is Inspiron 14R (N4010) and the exsiting 48Whr battery is drain very quickly. So I would like to replace new once.I find 90Whr as url below compatible with mine. But I just wonder, Can 90 AC adapter use with 90Whr battery?
90W AC adapteraccessories.us.dell.com/.../productdetail.aspx
Hi, I am gonna purchase the new Inspiron 17 5000 (5759). Just wondering if I am gonna change the battery in the future? How can I do that? Or we just can't change it? Thank you for your help!
Please click on link below, hopefully it will be of help:
Inspiron 17 5759 Service Manual - page 14
My W540 is asking me to consider replacing the battery. The original battery is a 57++, 9 cells, 11.1V, 8.96Ah 100Wh, Li-ion00 battery. Searched on ebay, cannot find an exactly the same one. The closest match one is this: Some 9 cells 57++ is 10.8V, 9.21Ah and Li-ion 20 ----- does this one is better than mine original because of its lower V?----- do you have a reliable seller from ebay or amazon to recommend ? From the Battery Maintenance window I found there is a Battery Health Mode feature somewhere. But where I can find it??Read other answers
I have to replace the battery on a toshiba L355-S7915 laptop. Which battery is better? The Toshiba battery or the B-5040H from battery-biz. anyone use battery biz?
Could you provide links?
I think with batteries the big thing is Watt/Hours. (Don't quote me on that tho)
You might be better off using the same battery as the one you had before, simply for the sake of reliability.
It also will depend on what you use this laptop for.
The last few days I've been getting a message on start up on my laptop that my internal battery was weak. The diagnostics I ran confirmed this. I saw the HP replacement battery wasn't reviewed very well on the HP web site so I purchased a Duracell replacement battery. It appears to be working well, except now I no longer have a battery icon in my lower tray so I have no idea what my battery level is. When it gets low, it gives me no warning and just shuts the laptop down. It also doesn't indicate when I am using my power cord. Is there anything I can do to change this?Read other answers
Recently spilled soda on my Laptop KB, it instantly was useless. Replaced KB and all went well,at least with instalation. Now I have all Keys except the M/N/K/I/ and the 2/5 ont the numeric side that refuse to do anything, all others appear to work. Any Ideas as to what the problem could be ?Read other answers
Hi, I have an old HP Pavilion DV7 1240US with AMD Turion X2 processor and an ATI Radeon graphics card. From a while ago the fan won't spin faster when the laptop starts to get hot (specially when gaming). I remember the fan would start spining at different speeds. So I opened the laptop and cleaned the fan and vents, checked "Fan always on" at BIOS, flashed latest BIOS, downgraded to previous versions of BIOS, with same reult. After some research I noticed that maybe the fan would be damaged, so I decided to get a replacement. According to the manual for this model (http://h10032.www1.hp.com/ctg/Manual/c01918142.pdf): FanFor use only with computer models equipped with AMD processors 488885-001For use only with computer models equipped with Intel processors 480481-001 So I should have get the AMD processor fan model (488885-001), but I go the wrong one, the Intel model (480481-001). Would there be any issues if I install this Intel fan instead the AMD one? Considering that my actual fan might be damaged. Thank you!!!
Did you get just the fan or the fan and heatsink unit? If the fan will fit you could put the Intel fan on the original heatsink.Read other 1 answers
This seems like a basic question but I cannot find the answer. I have a 'HP Pavilion Notebook15-ab292nr (Touch)'. I want a replacement fan. I go to any site for replacement parts, and they are talking about Pavilion G4, G5, G7, etc, and then sub-numbers after that. I cannot figure out what 'Gx' mine is, or if I am somehow in some other set of hardware. Question - how do I figure out my 'Gx' number, and / or how can i find a replacement fan? thanks much -
The manual on page 56 shows Part # 806747-001 for the replacement fan.The manual also has detailed removal/replacement instructions. You can buy from HP Partsufer or you can Google the part # to find other sources. If you found my answer helpful please say thanks by clicking on the Thumb's Up icon. If my answer solved your problem please mark it as the Accepted Solution. Thanks!Read other 2 answers
anyone -- Disassembly & replacement instruction for the cpu fan for a hp dv7 ??
Can you post the exact Model number of your notebook?This information is available on Service and Maintenance Guide, which is available support Page for your notebook model.Read other 9 answers
what type of fan do I need for a hp pavilion dv7 notebook pc; product = xw397av; [personal information removed]; i7 2630qm
@stardisplays Welcome to HP Forums, this is a great place to get support, find answers and tips,Thank you for posting your query, I'll be more than glad to help you out As I understand you want to replace the CPU Fan and require the type of fan compatible with the DV7,I will be able to provide support, although, it would be a limited support as HP doesn't recommend replacing the fan on your own as it may impact damage upon other parts, Nevertheless, to answer your question: 640903-001 (This is compatible with your series) You could also find your parts on the HP Parts store: Click here Let me know if you need any further assistance,Happy to help,Regards,Read other 1 answers
I HAVE A PAVILION DV7 4051NR FOR PARTS, MY QUESTION IS: CAN I USE PAVILION DV7 HARD DISK IN MY PAVILION DM3? P/N IS: 0A725, 5V, 800mA DC, SATA 3.0 GB/S. CAN I USE IT IN MY PAVILION DM3? AND WHAT BENEFITS I CAN HAVE DOING THAT. MY PAVILION DM3 IT'S UPGRADED TO 6 GB/S. PLEASE TELL ME IF YOU NEED MORE INFORMATION.Read other answers
I need a new battery and can not find it on the parts list on the HP site. On the battery there is a tag that indicates, REPLACE WITH HP SPARE 776622-001. This number does not come up in the parts list. Appreciate any help.
Hi!, @Daverg: Welcome, to HP Forum !. The battery of your notebook, is ...Part No: 776622-001Description: 3 CELL BATTERY 31WHr 2.8AH LI LA03031DFRohs: COMPLY_2.05You can purchase from ... https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ http://www.ebay.com/itm/New-Battery-for-HP-15-F200-15-F210CA-15-F240CA-776622-001-2600mah-4-Cell-/18... https://www.amazon.com/BTExpert®-776906-001-14-w001la-776622-001-LA03031DF/dp/B00SS7EG84Read other 1 answers
I'm having trouble finding the replacement battery for my laptop. When I search for my model number in the HP replacement parts store, there is no laptop battery listed. The sticker on the battery says:REPLACE WITH HP SPARECT: 6DWNK01BB5Y0UTCan anybody help me here??Read other answers
I am trying to figure out if this laptop is affected by the battery recall and if it isn't I'm looking to order a new battery to replace the old one but I'm not sure which one to by. I can't find this model number on the HP battery replacement page/website.Thank you!
Hi, 593553-001Battery (Primary) - 6-cell lithium-Ion (Li-Ion), 2.2Ah, 47Wh (MU06047) http://partsurfer.hp.com/Search.aspx?searchText=XG996UARead other 1 answers
I have a hp pavilion dv6-3040us Entertainment Notebook. The battery wasn't holding a charge anymore so I used it plugged in. It would charge but die if unplugged with 5 mins. I ordered a replacement from the partstore.com thru Best Buy. The rep used the suggested replacement hp spare part number from the back of my original battery 593554-001. The original has the date 2010/06 the replacement has 2015/10. I put the new battery in and am using the laptop now plugged in but the power has a red x and says No Battery Detected and isn't charging. Please help! Thanks!Read other answers
My battery no lomger holds a charge. Been searching for a place tp by a replacement on-line. When I got thtrouh to HP with the model number, I got a response that the bettery was not yet available for purchase. Where is a person to go if you can't get the part from the PC Manfacturer?
Hi, What is your machine ? Must be 20-xxxxx, not just 20. I believe only a very small number of this type of machines around and no availavle at Part store http://partsurfer.hp.com/Search.aspx?SearchText=E1E99UA nor Amazon https://www.amazon.com/722298-001-HP-ENVY-Internal-Battery/dp/B01CISAVJQ Well, you have to wait or try eBay http://www.ebay.com.au/p/722298-001-HP-Envy-Rove-AIO-20-k014us-11-1v-4350mah-Battery/1127886075 http://www.ebay.com/itm/722298-001-Genuine-HP-Rove-Tablet-Li-ion-Battery-RV03XL-722237-2C1-/30178577... Regards.Read other 2 answers
Hi there ,
I need to buy a replacement battery for my HP laptop, it's completely dead. When I unplug the electricity it goes off in less than 4 minutes.
Been reading on the internet that it is better to stick to the original, although expensive better quality and therefore performance.
Been on the website of HP and this laptop model is too old, they don't have the part anymore.
Do any of you know which company's make good laptop replacement batteries ?
Preferably in Europe as the costs of shipment may be expensive ?
Thanks for any help on this
I found a new one on Ebay for $11.50 for an HP Probook I redid.
Same as you HP no longer carried replacements.
I'M SIMPLY TRYING TO FIND OUT IF THE BATTERY IN MY COMPUTER CAN BE REPLACED EITHER BY ME OR A DEALER??? SOUND SIMPLE BUT NNNOT!!!
@DIANE1B1 To better help you we would need the exact model number or product number of your laptop/desktop??? http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108 REORead other 1 answers
Hi. My battery is my old HP notebook is getting really bad and is at below 10% capacity. So i want to buy a new battery.However i can't find anywhere they are selling it, not online or on the HP sites such as partsurfer etc.Where do i find a battery?
Dear Customer, BatteryDescription Spare part number8-cell, 59-Wh, 2.00-Ah, Li-ion battery 593548-0016-cell, 62-Wh, 2.80-Ah, Li-ion battery 602410-001 You can order the part from HP parts store using the link below. Or purchase the part from any computer store. Link: http://hp.care/2eyb3Bh or https://www.amazon.com/HP-593548-001-Battery-58Wh-4000mAh/dp/B007L4MB8M Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 1 answers
my laptop battery is not giving backup. My laptop gets shut down even at 40% battery. My laptop is in extended warranty period. So, am I eligible for replacement of my battery by hp free of cost.
Hello Shubhamkr, Battery warranty is one year from the date of the unit purchase. Request you to please contact HP and have it replaced under warranty terms and conditions. Contact HP Verify the warranty status here: http://support.hp.com/us-en/checkwarranty Try these steps : Testing and Calibrating the Battery (Windows 10)http://support.hp.com/my-en/document/c04700771Testing and Calibrating the Battery (Windows 8)http://support.hp.com/us-en/document/c03325217 Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 1 answers
I need to find a replacement battery for my HP Pavilion dv7-4273us Entertainment PC. Searching online has not found an exact match. is an exact match important? or where I can locate a duplicate battery? Tag on battery says : Replace with HP Spare 593550-001 the ones I find have different voltage than the original, does that matter?
Hello, This is the exact replacement of your previous one - PART NUMBER- 593550-001And also mentioned on the battery itself Replace with HP Spare 593550-001 Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 8 answers
Need help getting product number to order replacement battery. Search has been useless.
@tcg1989 I've bought replacement batteries for my HP DV6 laptop, and using the HP part number on the existing battery, I had no problem finding several online laptop parts suppliers that had the battery available. If you run HP Support Assistant, it will provide the option to see the components in your laptop, and the detailed product number will be listed. Once you have the laptop product number , you can use this link to get the battery part number: http://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/mo... If there is a replacement number, as in a newer version of the battery, that parts page for your PC will list it.Good LuckRead other 1 answers
HiI have ran a battery check on my device and the battery has definitely stopped working/dead. I have searched everywhere on the HP site but I can't find the correct replacement battery for my device. Can anyone tell me where I can get a battery and how much does it cost please?Thanks
@leepeach The part number is 787521-005 http://www.ebay.com/sch/i.html?_from=R40&_sacat=0&_nkw=787521-005&_sop=15 Your manual here. http://h10032.www1.hp.com/ctg/Manual/c04491261 REORead other 1 answers
I just bought a new Dell Latitude E5250 online and the battery is dead. Where can I buy a genuine Dell battery replacement?
Thank you for writing to Dell Community Forum.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell
I need to replace batteries in my two notebooks but cannot find these products in the HP online list. The two are: 1) Notebook model G72 602SA battery XF133EA and 2) Notebook model G56-106SA battery XM667EA.Are these batteries no longer available and, if that is the case, are there alternatives? I do hope someone can help?
Hi,Manuals,G72: http://h10032.www1.hp.com/ctg/Manual/c02623152G56: http://h10032.www1.hp.com/ctg/Manual/c02657369Compatible battery's part number listed for both G72 & G56 is the same:6-cell Li-lon, 2.20 Ah, 47 Wh 593553-0016-cell Li-lon, 2.55 Ah, 55 Wh 593554-001Available to order here:https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=7E962966FAD44D15A70D272ADCF6815C&SearchIn=P...3rd party sellers:https://www.amazon.com/HP-Laptop-Battery-lithium-Ion-MU06047/dp/B00E9SY078https://www.amazon.com/HP-Original-Replacement-HSTNN-LB0W-CB0W-DM4-6FF4220BJWA05D/dp/B0080FF8K4RegardsVisruthRead other 1 answers
Recently my battery for my laptop has died and needs replacing.I have searched over the internet for cost effective offical HP replacement parts, but being in the UK nobody has one.I have found a possible replacement on the India site but they wont ship to the UK.The battery i need is VI04 notebook battery.Any help?
@JamesS93? A few on Ebay.UK. http://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR0.TRC0.H0.TRS0&_nkw=756743-... The HP part number is 756743-001 REORead other 1 answers
I have a Toshiba with a 10.8v 4800 mAh battery. I ordered a replacement and received a 11.1v 5200 mAh battery that the company said is OK as a replacement.
Will there be any problem with using this battery.
I had problems with logging in and it gave me a completely different user name and password so this may be a duplicate post
That should be OK. Since most batteries on Laptops are designed specifically to PHYSICALLY FIT the diverse shapes, I would be surprised if you could get a poor one providing you steer clear of the "cheap Chinese knock offs".
When I start my Notebook 630 laptop, screen says Battery performance is low & then it says to replace my battery.So what it means??? What should I do??? Can you tell me how much it guys.....
Hallo 930211 Thanks for joining the HP forum, I would recommend you to this website link: http://partsurfer.hp.com/ where you will need to type in your Product name/number or your serial number. When take what country you are from and press on search. It's should find a list of parts you can buy to this computer with a price also. ThanksRead other 4 answers