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XPS 13 9350, stop charging at 80% (plugged in, not charging)

Q: XPS 13 9350, stop charging at 80% (plugged in, not charging)

Hi supporter,
I buy a laptop DELL XPS 13 9350 from Microsoft store (NY) last week. But it stop charging at 80%. I have read all related topics on this forum, but my issue isn't solve. I did: - Update Window- update BIOS ver 1.4.4- BIOS > setting > general Battery Information: health excellent, 80% (Idle), AC Adapter = 45W-Power Management > Primary Battery Charge Configuration: Standard- all step here (www.dell.com/.../SLN296542), except (step 5 & 6).- I ran diognasis test in BIOS: everything passed. What could I do next? Thanks

RELEVANCY SCORE 200
Preferred Solution: XPS 13 9350, stop charging at 80% (plugged in, not charging)

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A: XPS 13 9350, stop charging at 80% (plugged in, not charging)

Today, battery not charging at 70% but if I unplug power cord, it turns off immediately and can not power it on until I plug in. So I must charge battery continually during using. My laptop now becomes desktop!
Check battery heath (F2): "battery must replace". My laptop is OK except battery.
What happened with my new laptop for using 3 weeks?
Thank for your support.

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RELEVANCY SCORE 120

Hi Support,
I have issue about battery with my laptop (Dell Precision M5510). Windows 10.
It stop charging at 45%. Show mess plugged in, not charging.
I try fix with tutorial on youtube
In Bios, I try change to option Standard. Battery infomation Excellent
But cannot fix. Please help.

A:Battery stop charging at 45%, plugged in, not charging

Does the system correctly identify the AC adapter, or does it show "unknown"?  F2 at powerup to check.
Is the battery the original one that arrived with the system?

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RELEVANCY SCORE 103.6

Hi ! Over the past two weeks I've spent my time troubleshooting why my recently (used) bought X240 is not charging the internal battery. Short timeline: 1. Bought used X240 in good condition but with dead internal and external battery - working well when using power supply.2. Came home and tested that thing -> both batteries show "0% - not charging" (with Win10Pro installed) *suprise, surprise*3. Ordered both new internal and external battery.4. External battery came 1.5 weeks ago. Installed it and worked like a charm (Battery 2 (external): X%, charging).5. Internal battery came the day before yesterday. Installed it and did not work -> "Battery 1: 53% - plugged in, charging - Battery 2: 6% - plugged in, not charging)6. Waited the recommended 6-12 hours like it was written in the "manual" to get it fully charged.7. Next morning -> Batterystatus unchanged (see point 5) ... It's stuck at 53%. Though the status says it's charging, it doesn't.8. Simply tried out what's going to happen when I pull the cable of the power supply -> Notebook instant off *hmmm*9. As the external battery was obviously blocked from charging by the internal (as it was not charged), I've taken out the internal battery again and et voila, external battery is charging again.I've tried to remove both batteries and perform the "Magic Trick" (press the main power switch for 30 secs) and I've also pushed the "reset" switch on the backside near the battery. Sadly without any result ;-(... Read more

A:X240 internal battery not charging though "plugged in - charging"

Did you buy Lenovo or aftermarket batteries?  It could be defective

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RELEVANCY SCORE 103.6

i have been using this laptop for 2 years i get it from my friend .

from start it always charges battery upto 56 percent.

and i thought that there is problem in the battery cell and in few months battery backup becomes very short.

Yesterday i bought a new battery for my laptop but it is giving me the same problem which i had with my previous battery.

So this is not battery problem.



Things i have tried



1)Removing battery and uninstalling windows ac adaptor from Device manager.

2)Removing both battery and power Adaptor and pushing the power button for 20 sec if there is any residuel current.



Nothing has worked for me so far.

I would be thankful for your guidance.

Thank you
(I'm running windows 10 X64)

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RELEVANCY SCORE 103.6

Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.

A:Dell laptop not charging..getting message plugged in not charging

  
Quote: Originally Posted by sirisha


Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.


Hi sirisha,

We truly regret for the inconvenience. Please check the link below which would help you resolve this issue:

http://dell.to/12GnZpB

Kindly perform these steps and let us know, so we can advise you further.

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RELEVANCY SCORE 102

Hello all,
I need help. I'm pretty frustrated with Dell and I'm hoping there's some resolution I can find here, because the four tech support/customer service reps I've spoken to have been unable to resolve my issue.
I ordered my XPS 13 9350 on Monday July 29th, with 2 day shipping. It arrived on Wednesday, the 31st. I plugged it in, started it up, and began configuring it. Once I got to Windows, I noticed the "Plugged in, Not Charging" status on the batter in the task bar, with a battery of 1%. I did some research and found a number of suggestions, but most of them either A) happened to their laptop after they had owned if for a while and/or B) it would not charge past a certain percentage. I ran a diagnostic at startup and it indicates it cannot detect a battery. The Diagnostics page in BIOS indicates no battery communication (though the stock 45W charger is working fine). BIOS version is 1.3.3, and I know 1.4.4 is out, but Dell requires there to be at least 10% battery to update BIOS and well, I fall about 9% shy of that number. Splendid. 
After this initial investigation I hopped into tech support chat. After some discussion, it was recommended to return the defective device and receive a new one. Annoying, but acceptable. After being transferred around to a number of CSR's I eventually was told I could not return the device for a new one, so I could either send it in to be inspected and fixed which would take 14 business days, or go bac... Read more

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RELEVANCY SCORE 101.6

Hi,
I have a dell xps 12, bought in 2012. Recently the battery stopped charging. The battery shows 0%, so I have to be plugged in to turn the laptop on. When it is on, the battery icon on the task bar says "plugged in, charging" but after a day it is still 0%.
Since then I bought a new battery. Just fitted it, but now the battery icon on the task bar says "plugged in, not charging". Furthermore, when I Fn+F3 to show the battery meter, it says "battery charging diabled". There is no option here to turn battery charging on. Nor is there an option to enable battery charging in BIOS. 
BIOS does show battery performing normally, so does the battery meter (Fn+F3). BIOS also shows AC adapter as 45W, which is the original adapter.
Any help is appreciated!

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RELEVANCY SCORE 101.6

Hey,

I just got my computer back from having the motherboard switched out because of another problem, but now my battery will not charge. The light is on and it says it is charging, but it isn't. Should I attempt a gauge reset or something else?

It is a Lenovo y50, which I have had for 3 months. The battery needs to be unscrewed from the back.
Thanks!
 

A:Says plugged in and charging, but is not charging. Just got motherboard fixed.

If it is not charging maybe the battery is defective.
Did they gave you back the original charger?
Did they install another different motherboard which might use a different charger?
You may need to contact the person who repaired it to find out.
 

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RELEVANCY SCORE 101.6

i bought hp 4530s four months ago and today i have found that it is not charging though it says "plugged in,charging". I have tried several methods like uninstalling Microsoft ACPI-Compliant Control Method Battery but nothing happen... wot might be the problem? plz help me !!

A:hp probook 4530s plugged in,charging but it is not charging

Hello thambu90, i understand that your battery is not charging. Test the battery to make sure that it does not have any problems.Here is a link to a document that will walk you through the steps. Here is a link to a number to call HP if the battery does not charge. Let me know how everything goes. 

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RELEVANCY SCORE 98

I found out yesterday morning that for some reason, the battery on my laptop isn't charging. I'm staying at my mother's house for the weekend and since then the problem has occured. At home, it always charged properly and never gave me any problems.  Could I need a new battery? I've tried going to Device Manager and uninstalling and re-installing drivers and the whole 9 yards, yet the problem still persists. Thank you in advance

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RELEVANCY SCORE 98

HelloHP EliteBook 840 G2The indicator shows: Battery plugged in, chargingbut really the battery not charging - bar doesn't movePlease help, what to do?

A:Battery plugged in, charging - but really not charging

Dear Customer,Welcome and Thank You for posting your query on HP Support ForumIt looks like your Notebook is not charging the Battery, We will surely assist you with this issuePlease perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery iconAfter performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different NotebookNote: If a known good battery is also not charging we need to replace the system boardHow to improve the life of a Battery:1. It is not advisable to use the Notebook when ... Read more

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RELEVANCY SCORE 98

My dell Inspiron 3420 bios version A09 suddenly stopped charging battery , and the power icon show this message(Plugged in and charging) but my battery does not charge.
I tested another charger and another battery but did not help.
Thinking that changing bios might  help,I am trying to change the bios but can't downgrade even i tried /forceit command. 
I can access logic board if for troubleshooting someone could educate me about  voltages of sda, scl and dc jack connector to the board.
Kindly help me.

A:(Redirected) Plugged in, Charging but not Charging

 
As you have a laptop, best to post this in the Laptop Forum here:http://en.community.dell.com/support-forums/laptop/default.aspx Bev.

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RELEVANCY SCORE 98

Need Help!

The problem started from June 2, 2015 about 4 AM (UTC +8:00 Philippine, Manila)

I open my Notebook that morning to check on my e-mails and bills at gmail but it's not powering up. At first I thought that the battery was slightly drained because I saw my sister still using it at midnight. I asked her if she did not plugged in the charger when it is nearly drained but she said she plugged it and it is still full when she shut it down.

It is Li-ion Battery

I tried plugging in the charger to check whether it still has remaining battery. It powered up.
On the taskbar/notifications/running apps it says 8% Available (Plugged In, Charging).
So to check out the problem, I left it turned off charging for about two hours.

Then after two hours it still says 8% Available (Plugged In, Charging)
What the hell is this?! I asked my self.
I installed an app to check the status of the battery (Battery Bar)
Battery Bar says something like this:
Capacity: 2K of 8K mWh (not sure about this)
Charging: 0 mW
Running on AC
7.9% Available
Something like that.

Summary Notes:
1. Does not power up without Charger
2. It detects the Battery saying 8% Available (Plugged In, Charging)
3. Though Plugged In, Charging it does not charge at all because of 0 mW charge rate
4. It turns off when the Charger is plugged out.
5. It still run even without the Battery (when the Charger was plugged in of course, then a red x mark shows in the notification taskbar battery icon)

Thus:
1. The problem is som... Read more

A:Help!!Battery:Plugged In,Charging(but not really charging)

How old is it? Most likely the battery if you use it a lot on battery power, not plugged in.

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RELEVANCY SCORE 98

I have HP pavilion RT3290 from 2 year,Nowadays i find when i plugge in charger it will charge but after 84% of charging it show plugged in, not charging tag.Simmilearly on bettery system get shutdown when 40%bettery remaining without showing any battery warning  of 7% and 5%.

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RELEVANCY SCORE 98

To whom it may concern.I am in desperate help..... I have tried every solution i have managed to find on the internet but none of them work. I have a HP ProBook 450 G1 Laptop. When plugging the power supply in the batery shows that its charging but it never actually charges but simply remians on at same level.....I have checked the power supply as I have an exact duplicate laptop at my disposal, same with the battery. The battery charges perfectly in the other laptop but not in my laptop. When swithcing the batteries form the other pc it will not charge in my PC. bot both are fine in the other PC. I have removed the battery, checked power supply, un-installed and reinstalled the ACPI-complaint and adapter as suggested by most. I have done what ever solution i can have managed to find but neither have worked but the battery works  just fine when inserting into the other duplicate laptop and charges fine. I have tried to instal or upgrade BIOS settings etc. Nothing has worked for me! Please can someone point me in the correct direction!!!!!! Your assistance is greatly appreciated.

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RELEVANCY SCORE 96.4

Hi,
I have Dell Inspiron N4050 laptop and from 3 months or 6, the battery would not charge but tells me 
"0% available (Plugged in, Charging)" but not charging. I took the battery out and opened it and everything was fine!
Please help me because i need the laptop battery working because i use the laptop for work and i need it
Thanks!

A:Dell Inspiron N4050 Battery says "0% available (Plugged in, Charging)" but not charging

Hi HassanWael,
Thank you for reaching out to Dell Community Forum.
Please boot into BIOS <F2> and check the status of the battery and adapter listed there.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 90.4

I have a HP Probook 4740s laptop. When the laptop is open (ON) and I plug in the power it shows Plugged in, Charging but it does not charge. The only time it charges in  when I have the laptop closed (cover down). I have run the EUFI and systems diagnostics, uninstalled and re-installed the battery drivers in Device Manager and the battery report is fine but the problem still persists. Anyone ever had this issue kindly assist. I don't have any warranty on the laptop.

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RELEVANCY SCORE 90.4

I own dell latitude e6410 and had its bttery replaced bout 4 months ago. the battery did good giving me 4 hrs backup (9 cell). now whe i hover above the battery icon in the taskbar it says 0% available plugged in charging.................but not actually charging i've tried the power button thingy and uninstalling and re installing the battery driver, didn't work for me. what should i do??

A:Plugged in charging but not charging

Update System Setup (BIOS):
https://youtu.be/mWn9YfxtYBo

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RELEVANCY SCORE 90.4

My 4540s recently has problems with battery charging. When I plug in, on the taskbar it says : "Plugged in, charging", however it is not charging. It is not going above 0%. I followed the steps that are here like uninstalling "Microsoft ACPI Compliant Control Method Battery" and then removing battery, holding power button for a minute and then putting back battery and turning notebook on. But it was useless. My laptop still not charging. Please help me with this issue.











Solved!
View Solution.

A:It says: "Plugged in, charging", but it is not charging (454...

Farahim wrote:The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).That is incorrect. Off, as in no color, indicates fully charged. See the image I provided to you in my previous post. If you purchased the battery from a vendor who provides a guarantee, it should be still in warranty since it has been less than a year. Contact them for a replacement.

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RELEVANCY SCORE 90.4

 My note book charges when I shut it down battery shows 100% when I power it back on.  As I use it  the battery drains even though it's still plugged in ?  HELP !

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RELEVANCY SCORE 90.4

I don't know where to post this...
So...
I think theres a problem with my battery
But I don't wanna risk buying a new one. (cost a lot)
So I wanna be sure of what's the problem...

it shows
35% (plugged in, charging) but it never goes up to 36% at all.
But after some minutes...
(plugged in, not charging)
and my battery charge LED indicator is flashing....

I did this Method that I seen here

Battery Charging Is Not Indicated in Vista or Charging LED Does Not Turn On HP Pavilion dv4-1117nr Entertainment Notebook PC - HP Customer Care (United States - English)

But well, it still didn't go up to 36%

Some say that I could just take the battery off the laptop...
and still use my battery charger...
But I don't wanna risk damaging the charger...
If that happens, I have two things I need to fix
And I don't think I can take it.

A:35% (plugged in, charging) then not charging. :|

Hello and welcome. I read those instructions. and from your post, i can assume that you did those steps correctly and are still having issues. To further trouble shoot this , how bout testing what happens when you are running on battery and the charge is waaaaay low. Plug it in and see if it charges. and if it just charges to the one level of 35% . If this happens after it ( battery ) has been run down to a low power state and only charges to 35% , then to me that would indicate a battery issue. So, with that in mind, let battery run down and then plug it in and report back how far it charges back up to. Also, note how long it takes it to run down to a state where you need to recharge it.

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RELEVANCY SCORE 90.4

My flex 1580 is having issues again..... The battery percentage will not go up even when it is plugged in. It's been almost a month now and every "fix" I tried did not work.1) new charger/no2)new battery/no3) battery flush/no4)Microsoft acpi/no5) factory reset/no6) BIOS update/ I can't my battery is at 0%7) factory reset/caused more problemsNow the laptop is extremely slow when loading windows files, and it blacks out frequently (a know issue that got fixed with a BIOS update, but I can't anymore). I haven't been able to work on my laptop at all, and been resorting to my phone.Any other tips? Only had this laptop for 1 1/2 years and I'm supprised it's having issues. 

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RELEVANCY SCORE 90.4

My dell Inspiron 3420 bios version A09 suddenly stopped charging battery , and the power icon show this message(Plugged in and charging) but my battery does not charge.
I tested another charger and another battery but did not help.
Thinking that changing bios might  help,I am trying to change the bios but can't downgrade even i tried /forceit command. 
I can access logic board if for troubleshooting someone could educate me about  voltages of sda, scl and dc jack connector to the board.
Kindly help me.

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RELEVANCY SCORE 88.8

My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

A:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

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RELEVANCY SCORE 88

Is this common? Have had the laptop for only 7-8 months. It started getting real flakey this past week. Charging and then stopped every so often. Yesterday it just flat out failed. I went into the bios to verify. Battery was excellent but wall adapter said unknown.

Also noticed when plugging in the adapter by itself. The little white light was not coming on. Contacted Dell. Had to do the protocol troubleshooting and they determined it was a faulty adapter over the phone. They are sending a new replacement. I also have a question.

Is it safe to leave the charger plugged in all the time? Or only plug it in when I go to charge the laptop? Btw. Getting back to the adapter. I tried different outlets and surge protectors. Same results. Not working.

But for the heck of it. I tried this morning and the adapter is working again. Crazy. Is it safe to use until Dell sends me the new one? 

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RELEVANCY SCORE 85.6

Hi my laptop today morning had an issue. When I plugged my charger I was not charging and there was no indication of being charged. Even the charging indicator light didn't show up when connected. I tried all the procedures of connecting charger with battery plugged out it didn't boot. And my laptop s updated until today. Any help????

A:Laptop no charging no signs of plugged in when plugged

Hello Remove the charger and the battery press and hold the power button for 30 secs. if in case the unit is not powering on with only the charger then the charging port is faulty, contact hp #hpexpertday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 85.2

Hi, I have a XPS 13 9350 and would like to know if it's possible to limit the charging or stop battery charging? I saw that this is possible with Dell Battery Meter but I can't find the right version for my laptop.
Also, I would like to know if it's possible to make the keyboard backlighting turn off after a longer period of time? Right now, it turns off far too soon after interaction. I saw that this is possible with Dell Quickset but once again, I don't know which is the right version for my system. Thank you!

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RELEVANCY SCORE 83.6

My laptop says it is "plugged in, not charging".I have restarted twice.I have tried using the adapter for another Pavillion Notebook 15, it does not help.I ran the HP Support Assistant battery check, my computer charged whilst the check took place (I got to 3%), the test said the battery was "ok" and finished.  Shortly after the notebook stopped charging again.What should I try next?ThanksC

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RELEVANCY SCORE 83.6

Hi,

I recently got a new HP laptop with Win7 pro installed. When the battery is 95-99% it does not charge. It say PLUGGED in NOT CHARGING.

I got replacement laptop and that also have same issue.
I tried with new AC adaptor and same issue.

I uninstall Microsoft ACPI Compliant Control Method Battery and same issue.

Googled as well and tried but nonthing seems to be working.

Plugged in, not charging on HP Business Notebook
plugged in not charging after Win 7 install
I contacted HP again and they said that some issue might be with system board.
I took 10 days to transfer data to this laptop with all s/w...

Can someone please help me to resolve the issue or suggest whether its hardware issue or Win 7 issue.

Thanks in advance

A:Plugged in not charging

It may be a failsafe to avoid overcharging of the batts, but the fools at HP tech support should have been able to tell you that if it was the case. However with HP outsourcing tech support to India, Roger (I mean Rajah) and his tech support isnt the highest level.

If your lappy batt charges fine when it's totally depleted, I wouldnt worry. And really you shouldnt be topping off a charge at 95-99%... LET IT DRAIN!

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RELEVANCY SCORE 83.6

Help,
When I try to start my Laptop when it is not plugged in to the power it wont start. When I Plug it in and Start it, it works. But on the task bar power icon it says plugged in not charging.
Please Help as tis is becoming very annoying always having to connect to the Power.

A:Plugged in, Not Charging

Restart your computer and replug the charger.

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RELEVANCY SCORE 83.6

Inspiron 5558 .... If i unplug my adapter this laptop doesn't work,even though there is battery...
Did all kind of test like " powercfg -energy -output ...."...updated my BIOS too
Takes long time to start also has display issues like getting stuck if i open my pc ... guessing it is due to the battery or adapter or BIOS problem.
& here's another problem have 0% available & your software only does updates if it has 10% or more battery or something like that...
Would be much obliged if u fix this *** problem?

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RELEVANCY SCORE 83.6

Hello,

I re-formatted my laptop today, and now the battery icon says "Plugged in, not charging" for most of the time. If I remove the battery/powersupply/reinstall driver it works for a minute or so, then goes back to this.

Pretty sure it's software related, as this happened exactly after a windows re-install.

Anyone had an issue like this they can fix?
 

A:Plugged in and not charging

some computers have a thing that if the battery is above a certain percentage, it doesnt charge. this is to preserve the battery health.
 

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RELEVANCY SCORE 83.6

Started up my laptop and error message, battery out of memory. Hit enter to resart computer. Went to check on battery level and said plugged in not charging. Not sure what this means and how to fix the issue. I've had the laptop since Febuary 2015 with no issues.

A:Plugged in not Charging

huthut wrote:Started up my laptop and error message, battery out of memory. Hit enter to resart computer. Went to check on battery level and said plugged in not charging. Not sure what this means and how to fix the issue. I've had the laptop since Febuary 2015 with no issues.Means bad battery or bad adapter but if you keep the battery out and it works that means bad battery and you need to contact HP warranty to fix this problem.

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RELEVANCY SCORE 83.6

I recently purchased a new battery for my dell studio 1558 laptop with a windows 8.1 64 bit program. the problem is that when i connect my ac charger it shows plugged in not charging. what is the problem and how can i fix it. 

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RELEVANCY SCORE 83.6

Hey everyone,

I have had my Lenovo Z580 for little over a week and I have been greeted with the well known plugged in, not charging message. I have had this issue on previous laptops that I have owned. However, this problem is slightly different.

Let me begin by explaining how this problem began. I was on my laptop a few nights ago and the battery was being charged and I was quite tired so I decided to shut down the laptop and go to bed. The laptop was charged to around 95% and I thought I would continue to charge it the next day. The next day I put the charger in and soon realised it wasn't charging. I tried all the usual methods of removing the battery, uninstalling the battery from device manager and so on. These methods did not work. So, I went ahead and let the battery drop to around 4%. When letting the battery drop to this level I won't receive the plugged in, not charging message. However, if my battery is at a point between 95/90% and around 15% I will receive the plugged in, not charging message. However, this is where I am confused. If I click the battery icon it will begin charging the battery.

So, it is my understanding there must be some sort of setting somewhere that causes my battery to charge upon the battery icon being clicked.

Has anyone heard of such problem before? and if so, how do I go around sorting such problem?

Thank you everyone.

A:Plugged in, not charging.

Wow really new and weird. What battery plan is it on?

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RELEVANCY SCORE 83.6

I have a hp envy 15 x360 pc laptop windows 10. Battery icon on the bottom right of the screen says "plugged in and not charging.if i keep it plugged in i can use it after waiting a while so that it actually turns on. If i unplug it the laptop will shut off on the spot. I tried everything i can possibly think of, also tried everything said on the forums and as directed by hp support assistant. Last i tried was the battery check. Status was "primary battery unknown"(93). Im at a lost... I need help plsssss!

A:Plugged in but not charging...

Hello @Rjmoralea, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are having an issue with the battery charging, and wanted to assist you!  I see that you already performed the battery test. Try removing and reinserting the battery.  Check to see if you have any updates in the HP Support Assistant.  In particular, try updating the BIOS, using the document here: HP Notebook PCs - Updating the BIOS Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great weekend!

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RELEVANCY SCORE 83.6

I am getting a "plugged in, but not charging" notification.and the laptop only start with direct charging because the battery is dead too.I tried uninstalling and reinstalling the battery driver.but its not working 

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RELEVANCY SCORE 83.6

Asus Windows 8
It is plugged in to charger, but tells me its not charging. I just got this about a month ago. Im a college student so I don't have time for this and I need my laptop for my classes. I've tried resetting the computer, ive tried shutting it down. ive tried looking at battery options. ive looked at the cord for damage and I don't see any, what am I suppose to do? I need it for tomorrow!?
 

A:Plugged in but not charging

Pull the battery from the machine, then reinstall it.
Sometimes this will work.
 

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RELEVANCY SCORE 83.6

Hello, I have a question about my leptop's battary problem. A few days ago, after shut down, my leptop had usual update (Update & Shut down). As I remember, from the next day it has had this kind of battery problem - "Plugged in, not charging". When it is about 85%, it stops charging. I'm sure that my battery doesn't have any problem, but I could't find any solution to solve it. Thank you in advance.

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RELEVANCY SCORE 83.6

My laptop battery had drained and then I went on holiday and since being home it displays either "0% available (plugged in, not charging)" or "0% available (plugged in, charging)". Both times it isn't actually charging. As soon as the AC adapter is unplugged the device shuts down due to it being out of charge.  I have been reading many solutions online and none have seemed to work like uninstalling Microsoft ACPI-compliant control method battery and rebooting the computer- I've tried this several times with and without the battery in and neither attempts have proven successful. The AC adapter is working fine as the laptop boots up without a battery with just the cable perfectly well. Does anybody have any solutions for me to be able to charge my battery? 

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RELEVANCY SCORE 83.6

While connecting ac adaptor charging starts for 2 seconds ang gets white light. Without connecting adaptor i cant start laptop and as soon as the adaptor is unplugged laptop shuts down.while connecting ac adaptor it displays "0% available(plugged in, not charging) ".Please share any suggestion asap.  Thank you.

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RELEVANCY SCORE 83.6

I am more than a bit annoyed.

I got this HP pavilion "entertainment PC" last September so i could get back to school. I upgraded to Windows 7 In Late November and really started to used the computer in January. I began to notice two things. 1) Even though it was a so-called "Entertainment PC," The battery life when not connected is at 20 minutes at best when viewing media, and around 40 when not. 2) When the AC adapter is plugged in, the battery will not charge. Instead, I get a message stating "Plugged in, not charging"

I have tried turning the pc off , waiting and then turning it back on.
I have tried removing the battery, waiting, and then putting it back in
I have tried removing the battery drivers, and lettign the system restore them automatically, upon restarting.

The last solution worked for a few moments, the charge went u to 40, then 45 % then it suddenly stopped charging again.
Now nothing I do will get it to charge. I contacted HP Customer Service. Their solution is to send me a new battery, but only After i give them my Credit card number so they can hold it. I am under warranty they refuse to assist me without me paying them and I cannot afford to.

Is there anything I can to do fix this problem on my own? i don't like being bent over, and that was why I Stopped dealing with DELL, but it looks like i am getting the same crap from a different company. At least my Dell Desktop has lasted the last 9 years without catastrophi... Read more

A:Plugged in, Not Charging

Hi Kuru, To me its a duff battery and it has to go. Its only going to get worse and worse until it holds no charge at all. You said "but only After i give them my Credit card number so they can hold it."
Can you please clarify that they wanted you to pay for the replacement battery or the cost of sending it to you ?

Perhaps they might think you are not telling the truth so you can get a new battery and sell on. In taking CC details they can charge you for a new one if you don't send back the old one ?
Unless the battery is excluded from the guarentee, not sure about US consumer protection laws
But if they just want postage then you might like to reconsider. Please clarify.
 

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RELEVANCY SCORE 83.6

Hello! I have a dell inspiron 7537 laptop running windows 10 home. I have issues with either battery or something else.. My power cord is connected but its not charging the battery.I have tried every trick on the internet but no cookie so far. I've had the same problem with the same laptop before but then formatting my PC solved that issue. Then this problem suddenly appeared again. Biggest problem for me is that i cant play any games anymore because my laptop is not running on full power due to not charging. At least thats what I think. Games ran perfectly before. I thought maybe removing the battery will help me to play at least but instead, my laptop shuts down when i run ANY game on my drive. For me its not acceptable. I've been a fan of dell laptops for 8 years now, this is my third one that ive bought brand new. I really hope that there is a solution for that, otherwise I'm forced to change teams :S Any help?

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RELEVANCY SCORE 83.6

Our laptop is a Dell Latitude E6520, and runs on windows 7. When the battery icon is opened it says "plugged in, not charging". The battery is brand new. Do you know how to fix this?

P.S. Sometimes i can get it to charge, but if unplugged it becomes slow and will not charge again for awhile
 

A:Plugged in, not charging

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RELEVANCY SCORE 83.6

I just installed anew battery and also the power pack and cord. I keep getting the message 0% available "plugged in, not charging.  What can I do to fix this?

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RELEVANCY SCORE 83.6

I purchased a Dell Inspiron 15 5558 at the end of December. Within the past couple of weeks, I received notices that my computer was not charging and that my AC adapter was unidentified, I tried all of the diagnostic tests offered  the Dell website but they said that everything was fine. Is this a software or hardware issue What is the next step?

A:Plugged in, Not charging

It's hardware - a bad adapter or bad DC jack or mainboard.  Start by calling Dell to arrange warranty service.

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