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XPS 13 9350, stop charging at 80% (plugged in, not charging)

Q: XPS 13 9350, stop charging at 80% (plugged in, not charging)

Hi supporter,
I buy a laptop DELL XPS 13 9350 from Microsoft store (NY) last week. But it stop charging at 80%. I have read all related topics on this forum, but my issue isn't solve. I did: - Update Window- update BIOS ver 1.4.4- BIOS > setting > general Battery Information: health excellent, 80% (Idle), AC Adapter = 45W-Power Management > Primary Battery Charge Configuration: Standard- all step here (www.dell.com/.../SLN296542), except (step 5 & 6).- I ran diognasis test in BIOS: everything passed. What could I do next? Thanks

RELEVANCY SCORE 200
Preferred Solution: XPS 13 9350, stop charging at 80% (plugged in, not charging)

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A: XPS 13 9350, stop charging at 80% (plugged in, not charging)

Today, battery not charging at 70% but if I unplug power cord, it turns off immediately and can not power it on until I plug in. So I must charge battery continually during using. My laptop now becomes desktop!
Check battery heath (F2): "battery must replace". My laptop is OK except battery.
What happened with my new laptop for using 3 weeks?
Thank for your support.

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RELEVANCY SCORE 118.8

Hi Support,
I have issue about battery with my laptop (Dell Precision M5510). Windows 10.
It stop charging at 45%. Show mess plugged in, not charging.
I try fix with tutorial on youtube
In Bios, I try change to option Standard. Battery infomation Excellent
But cannot fix. Please help.

A:Battery stop charging at 45%, plugged in, not charging

Does the system correctly identify the AC adapter, or does it show "unknown"?  F2 at powerup to check.
Is the battery the original one that arrived with the system?

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RELEVANCY SCORE 102.8

Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.

A:Dell laptop not charging..getting message plugged in not charging

  
Quote: Originally Posted by sirisha


Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.


Hi sirisha,

We truly regret for the inconvenience. Please check the link below which would help you resolve this issue:

http://dell.to/12GnZpB

Kindly perform these steps and let us know, so we can advise you further.

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RELEVANCY SCORE 102.8

i have been using this laptop for 2 years i get it from my friend .

from start it always charges battery upto 56 percent.

and i thought that there is problem in the battery cell and in few months battery backup becomes very short.

Yesterday i bought a new battery for my laptop but it is giving me the same problem which i had with my previous battery.

So this is not battery problem.



Things i have tried



1)Removing battery and uninstalling windows ac adaptor from Device manager.

2)Removing both battery and power Adaptor and pushing the power button for 20 sec if there is any residuel current.



Nothing has worked for me so far.

I would be thankful for your guidance.

Thank you
(I'm running windows 10 X64)

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RELEVANCY SCORE 102.8

Hi ! Over the past two weeks I've spent my time troubleshooting why my recently (used) bought X240 is not charging the internal battery. Short timeline: 1. Bought used X240 in good condition but with dead internal and external battery - working well when using power supply.2. Came home and tested that thing -> both batteries show "0% - not charging" (with Win10Pro installed) *suprise, surprise*3. Ordered both new internal and external battery.4. External battery came 1.5 weeks ago. Installed it and worked like a charm (Battery 2 (external): X%, charging).5. Internal battery came the day before yesterday. Installed it and did not work -> "Battery 1: 53% - plugged in, charging - Battery 2: 6% - plugged in, not charging)6. Waited the recommended 6-12 hours like it was written in the "manual" to get it fully charged.7. Next morning -> Batterystatus unchanged (see point 5) ... It's stuck at 53%. Though the status says it's charging, it doesn't.8. Simply tried out what's going to happen when I pull the cable of the power supply -> Notebook instant off *hmmm*9. As the external battery was obviously blocked from charging by the internal (as it was not charged), I've taken out the internal battery again and et voila, external battery is charging again.I've tried to remove both batteries and perform the "Magic Trick" (press the main power switch for 30 secs) and I've also pushed the "reset" switch on the backside near the battery. Sadly without any result ;-(... Read more

A:X240 internal battery not charging though "plugged in - charging"

Did you buy Lenovo or aftermarket batteries?  It could be defective

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RELEVANCY SCORE 101.2

Hello all,
I need help. I'm pretty frustrated with Dell and I'm hoping there's some resolution I can find here, because the four tech support/customer service reps I've spoken to have been unable to resolve my issue.
I ordered my XPS 13 9350 on Monday July 29th, with 2 day shipping. It arrived on Wednesday, the 31st. I plugged it in, started it up, and began configuring it. Once I got to Windows, I noticed the "Plugged in, Not Charging" status on the batter in the task bar, with a battery of 1%. I did some research and found a number of suggestions, but most of them either A) happened to their laptop after they had owned if for a while and/or B) it would not charge past a certain percentage. I ran a diagnostic at startup and it indicates it cannot detect a battery. The Diagnostics page in BIOS indicates no battery communication (though the stock 45W charger is working fine). BIOS version is 1.3.3, and I know 1.4.4 is out, but Dell requires there to be at least 10% battery to update BIOS and well, I fall about 9% shy of that number. Splendid. 
After this initial investigation I hopped into tech support chat. After some discussion, it was recommended to return the defective device and receive a new one. Annoying, but acceptable. After being transferred around to a number of CSR's I eventually was told I could not return the device for a new one, so I could either send it in to be inspected and fixed which would take 14 business days, or go bac... Read more

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RELEVANCY SCORE 100.8

i bought hp 4530s four months ago and today i have found that it is not charging though it says "plugged in,charging". I have tried several methods like uninstalling Microsoft ACPI-Compliant Control Method Battery but nothing happen... wot might be the problem? plz help me !!

A:hp probook 4530s plugged in,charging but it is not charging

Hello thambu90, i understand that your battery is not charging. Test the battery to make sure that it does not have any problems.Here is a link to a document that will walk you through the steps. Here is a link to a number to call HP if the battery does not charge. Let me know how everything goes. 

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RELEVANCY SCORE 100.8

Hi,
I have a dell xps 12, bought in 2012. Recently the battery stopped charging. The battery shows 0%, so I have to be plugged in to turn the laptop on. When it is on, the battery icon on the task bar says "plugged in, charging" but after a day it is still 0%.
Since then I bought a new battery. Just fitted it, but now the battery icon on the task bar says "plugged in, not charging". Furthermore, when I Fn+F3 to show the battery meter, it says "battery charging diabled". There is no option here to turn battery charging on. Nor is there an option to enable battery charging in BIOS. 
BIOS does show battery performing normally, so does the battery meter (Fn+F3). BIOS also shows AC adapter as 45W, which is the original adapter.
Any help is appreciated!

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RELEVANCY SCORE 100.8

Hey,

I just got my computer back from having the motherboard switched out because of another problem, but now my battery will not charge. The light is on and it says it is charging, but it isn't. Should I attempt a gauge reset or something else?

It is a Lenovo y50, which I have had for 3 months. The battery needs to be unscrewed from the back.
Thanks!
 

A:Says plugged in and charging, but is not charging. Just got motherboard fixed.

If it is not charging maybe the battery is defective.
Did they gave you back the original charger?
Did they install another different motherboard which might use a different charger?
You may need to contact the person who repaired it to find out.
 

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RELEVANCY SCORE 97.2

HelloHP EliteBook 840 G2The indicator shows: Battery plugged in, chargingbut really the battery not charging - bar doesn't movePlease help, what to do?

A:Battery plugged in, charging - but really not charging

Dear Customer,Welcome and Thank You for posting your query on HP Support ForumIt looks like your Notebook is not charging the Battery, We will surely assist you with this issuePlease perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery iconAfter performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different NotebookNote: If a known good battery is also not charging we need to replace the system boardHow to improve the life of a Battery:1. It is not advisable to use the Notebook when ... Read more

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RELEVANCY SCORE 97.2

My dell Inspiron 3420 bios version A09 suddenly stopped charging battery , and the power icon show this message(Plugged in and charging) but my battery does not charge.
I tested another charger and another battery but did not help.
Thinking that changing bios might  help,I am trying to change the bios but can't downgrade even i tried /forceit command. 
I can access logic board if for troubleshooting someone could educate me about  voltages of sda, scl and dc jack connector to the board.
Kindly help me.

A:(Redirected) Plugged in, Charging but not Charging

 
As you have a laptop, best to post this in the Laptop Forum here:http://en.community.dell.com/support-forums/laptop/default.aspx Bev.

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RELEVANCY SCORE 97.2

I have HP pavilion RT3290 from 2 year,Nowadays i find when i plugge in charger it will charge but after 84% of charging it show plugged in, not charging tag.Simmilearly on bettery system get shutdown when 40%bettery remaining without showing any battery warning  of 7% and 5%.

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RELEVANCY SCORE 97.2

Need Help!

The problem started from June 2, 2015 about 4 AM (UTC +8:00 Philippine, Manila)

I open my Notebook that morning to check on my e-mails and bills at gmail but it's not powering up. At first I thought that the battery was slightly drained because I saw my sister still using it at midnight. I asked her if she did not plugged in the charger when it is nearly drained but she said she plugged it and it is still full when she shut it down.

It is Li-ion Battery

I tried plugging in the charger to check whether it still has remaining battery. It powered up.
On the taskbar/notifications/running apps it says 8% Available (Plugged In, Charging).
So to check out the problem, I left it turned off charging for about two hours.

Then after two hours it still says 8% Available (Plugged In, Charging)
What the hell is this?! I asked my self.
I installed an app to check the status of the battery (Battery Bar)
Battery Bar says something like this:
Capacity: 2K of 8K mWh (not sure about this)
Charging: 0 mW
Running on AC
7.9% Available
Something like that.

Summary Notes:
1. Does not power up without Charger
2. It detects the Battery saying 8% Available (Plugged In, Charging)
3. Though Plugged In, Charging it does not charge at all because of 0 mW charge rate
4. It turns off when the Charger is plugged out.
5. It still run even without the Battery (when the Charger was plugged in of course, then a red x mark shows in the notification taskbar battery icon)

Thus:
1. The problem is som... Read more

A:Help!!Battery:Plugged In,Charging(but not really charging)

How old is it? Most likely the battery if you use it a lot on battery power, not plugged in.

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RELEVANCY SCORE 97.2

I found out yesterday morning that for some reason, the battery on my laptop isn't charging. I'm staying at my mother's house for the weekend and since then the problem has occured. At home, it always charged properly and never gave me any problems.  Could I need a new battery? I've tried going to Device Manager and uninstalling and re-installing drivers and the whole 9 yards, yet the problem still persists. Thank you in advance

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RELEVANCY SCORE 97.2

To whom it may concern.I am in desperate help..... I have tried every solution i have managed to find on the internet but none of them work. I have a HP ProBook 450 G1 Laptop. When plugging the power supply in the batery shows that its charging but it never actually charges but simply remians on at same level.....I have checked the power supply as I have an exact duplicate laptop at my disposal, same with the battery. The battery charges perfectly in the other laptop but not in my laptop. When swithcing the batteries form the other pc it will not charge in my PC. bot both are fine in the other PC. I have removed the battery, checked power supply, un-installed and reinstalled the ACPI-complaint and adapter as suggested by most. I have done what ever solution i can have managed to find but neither have worked but the battery works  just fine when inserting into the other duplicate laptop and charges fine. I have tried to instal or upgrade BIOS settings etc. Nothing has worked for me! Please can someone point me in the correct direction!!!!!! Your assistance is greatly appreciated.

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RELEVANCY SCORE 95.6

Hi,
I have Dell Inspiron N4050 laptop and from 3 months or 6, the battery would not charge but tells me 
"0% available (Plugged in, Charging)" but not charging. I took the battery out and opened it and everything was fine!
Please help me because i need the laptop battery working because i use the laptop for work and i need it
Thanks!

A:Dell Inspiron N4050 Battery says "0% available (Plugged in, Charging)" but not charging

Hi HassanWael,
Thank you for reaching out to Dell Community Forum.
Please boot into BIOS <F2> and check the status of the battery and adapter listed there.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 89.6

 My note book charges when I shut it down battery shows 100% when I power it back on.  As I use it  the battery drains even though it's still plugged in ?  HELP !

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RELEVANCY SCORE 89.6

I don't know where to post this...
So...
I think theres a problem with my battery
But I don't wanna risk buying a new one. (cost a lot)
So I wanna be sure of what's the problem...

it shows
35% (plugged in, charging) but it never goes up to 36% at all.
But after some minutes...
(plugged in, not charging)
and my battery charge LED indicator is flashing....

I did this Method that I seen here

Battery Charging Is Not Indicated in Vista or Charging LED Does Not Turn On HP Pavilion dv4-1117nr Entertainment Notebook PC - HP Customer Care (United States - English)

But well, it still didn't go up to 36%

Some say that I could just take the battery off the laptop...
and still use my battery charger...
But I don't wanna risk damaging the charger...
If that happens, I have two things I need to fix
And I don't think I can take it.

A:35% (plugged in, charging) then not charging. :|

Hello and welcome. I read those instructions. and from your post, i can assume that you did those steps correctly and are still having issues. To further trouble shoot this , how bout testing what happens when you are running on battery and the charge is waaaaay low. Plug it in and see if it charges. and if it just charges to the one level of 35% . If this happens after it ( battery ) has been run down to a low power state and only charges to 35% , then to me that would indicate a battery issue. So, with that in mind, let battery run down and then plug it in and report back how far it charges back up to. Also, note how long it takes it to run down to a state where you need to recharge it.

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RELEVANCY SCORE 89.6

I have a HP Probook 4740s laptop. When the laptop is open (ON) and I plug in the power it shows Plugged in, Charging but it does not charge. The only time it charges in  when I have the laptop closed (cover down). I have run the EUFI and systems diagnostics, uninstalled and re-installed the battery drivers in Device Manager and the battery report is fine but the problem still persists. Anyone ever had this issue kindly assist. I don't have any warranty on the laptop.

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RELEVANCY SCORE 89.6

My dell Inspiron 3420 bios version A09 suddenly stopped charging battery , and the power icon show this message(Plugged in and charging) but my battery does not charge.
I tested another charger and another battery but did not help.
Thinking that changing bios might  help,I am trying to change the bios but can't downgrade even i tried /forceit command. 
I can access logic board if for troubleshooting someone could educate me about  voltages of sda, scl and dc jack connector to the board.
Kindly help me.

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RELEVANCY SCORE 89.6

My flex 1580 is having issues again..... The battery percentage will not go up even when it is plugged in. It's been almost a month now and every "fix" I tried did not work.1) new charger/no2)new battery/no3) battery flush/no4)Microsoft acpi/no5) factory reset/no6) BIOS update/ I can't my battery is at 0%7) factory reset/caused more problemsNow the laptop is extremely slow when loading windows files, and it blacks out frequently (a know issue that got fixed with a BIOS update, but I can't anymore). I haven't been able to work on my laptop at all, and been resorting to my phone.Any other tips? Only had this laptop for 1 1/2 years and I'm supprised it's having issues. 

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RELEVANCY SCORE 89.6

I own dell latitude e6410 and had its bttery replaced bout 4 months ago. the battery did good giving me 4 hrs backup (9 cell). now whe i hover above the battery icon in the taskbar it says 0% available plugged in charging.................but not actually charging i've tried the power button thingy and uninstalling and re installing the battery driver, didn't work for me. what should i do??

A:Plugged in charging but not charging

Update System Setup (BIOS):
https://youtu.be/mWn9YfxtYBo

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RELEVANCY SCORE 89.6

My 4540s recently has problems with battery charging. When I plug in, on the taskbar it says : "Plugged in, charging", however it is not charging. It is not going above 0%. I followed the steps that are here like uninstalling "Microsoft ACPI Compliant Control Method Battery" and then removing battery, holding power button for a minute and then putting back battery and turning notebook on. But it was useless. My laptop still not charging. Please help me with this issue.











Solved!
View Solution.

A:It says: "Plugged in, charging", but it is not charging (454...

Farahim wrote:The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).That is incorrect. Off, as in no color, indicates fully charged. See the image I provided to you in my previous post. If you purchased the battery from a vendor who provides a guarantee, it should be still in warranty since it has been less than a year. Contact them for a replacement.

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RELEVANCY SCORE 88

My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

A:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

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RELEVANCY SCORE 87.2

Is this common? Have had the laptop for only 7-8 months. It started getting real flakey this past week. Charging and then stopped every so often. Yesterday it just flat out failed. I went into the bios to verify. Battery was excellent but wall adapter said unknown.

Also noticed when plugging in the adapter by itself. The little white light was not coming on. Contacted Dell. Had to do the protocol troubleshooting and they determined it was a faulty adapter over the phone. They are sending a new replacement. I also have a question.

Is it safe to leave the charger plugged in all the time? Or only plug it in when I go to charge the laptop? Btw. Getting back to the adapter. I tried different outlets and surge protectors. Same results. Not working.

But for the heck of it. I tried this morning and the adapter is working again. Crazy. Is it safe to use until Dell sends me the new one? 

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RELEVANCY SCORE 85.2

Hi my laptop today morning had an issue. When I plugged my charger I was not charging and there was no indication of being charged. Even the charging indicator light didn't show up when connected. I tried all the procedures of connecting charger with battery plugged out it didn't boot. And my laptop s updated until today. Any help????

A:Laptop no charging no signs of plugged in when plugged

Hello Remove the charger and the battery press and hold the power button for 30 secs. if in case the unit is not powering on with only the charger then the charging port is faulty, contact hp #hpexpertday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 84.4

Hi, I have a XPS 13 9350 and would like to know if it's possible to limit the charging or stop battery charging? I saw that this is possible with Dell Battery Meter but I can't find the right version for my laptop.
Also, I would like to know if it's possible to make the keyboard backlighting turn off after a longer period of time? Right now, it turns off far too soon after interaction. I saw that this is possible with Dell Quickset but once again, I don't know which is the right version for my system. Thank you!

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RELEVANCY SCORE 82.8

HI, I HAVE BEED HAVING PROBLEMS WITH THE BATTERY I PLUGGED IN THE CHARGER AND IT SAYS THAT ITS NOT CHARGING, I HAD STARTED AND ON THE SCREEN IT APPEARED THAT MY BATTERY WAS HAVING PROBLEMS AND THAT I NEEDED TO GO TO A PAGE, WHICH I DID. ALSO, I HAD RESARTED IT AGAIN AND PRESSED     F2    AND TRIED TO  ANALYZE THE BATTERY AND IT SAID THAT I HAD TO WAIT FOR 3 OR 4 HOURS WHICH I DID AND IT DID NOT WENT MORE THAN 1% . I TRIED TO ANALYZE IT FROM THE HP SUPPORT AND THE HP BATTERY CHECK AND IT DID NOT GAVE ME ANY SOLUTION.  I DID EVERYTHING, I CHECKED MY CHARGER AND IT IS WORKING PROPERLY I HAVE LIKE 10 MONTHS WITH MY COMPUTER AND THE CHARGER IS NOT DAMAGED, THE LIGHT THAT INDICATES THE PLUGGED IN IS WHITE IT IS NOT RED. MY COMPUTER DOES NOT WORK IF I UNPLUG THE CHARGER  I DONT KNOW WHAT ELSE TO DO BECAUSE MY COMPUTER DOES NOT HAVE THE BATTERY TO TAKE OUT AND DO SOMETHING ELSE, I THINK ITS BECAUSE IS INSIDE OF THE COMPUTER AND I HAVE TO TAKE THE SCREWS TO LOOK FOR THE BATTERY, WHICH I DONT WANT TO DO THAT :/  PLEASE WHAT I CAN DO IF THE BATTERY DIAGNOSTIC DOES NOT WORK EITHER

A:PLUGGED IN NOT CHARGING

HiTry this: Disconnect ACShutdownRemove batteryConnect ACStartupOpen Device ManagerClick the plus (+) sign next to Batteries category, right-click All of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it?s ok if you only have 1 of these listings).Click the plus (+) sign next to System Devices.Right-click the ?ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.ShutdownDisconnect ACInsert batteryConnect ACStartup

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RELEVANCY SCORE 82.8

Disconnect AC
ShutdownRemove batteryConnect ACStartupUnder the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select UninstallShutdownDisconnect ACInsert batteryConnect ACStartup   
I have done all the steps but an issue is same not resolved.
Microsoft <g class="gr_ gr_135 gr-alert gr_spell gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="135" id="135">ACPI Compliant</g> Control Method Battery automatically get installed when
I startup.
can you help me regarding another way to <g class="gr_ gr_332 gr-alert gr_gramm gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" data-gr-id="332" id="332">solution</g> or any driver for Windows 7 which
I use in Lenovo <g class="gr_ gr_214 gr-alert gr_gramm gr_run_anim Punctuation multiReplace" data-gr-id="214" id="214">G50-80.</g>

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RELEVANCY SCORE 82.8

 All of a sudden my x360 will not charge the battery while plugged in. It recognizes that it is plugged in but says not charging. I have shut it down hoping it would charge while turned off but no luck. Please help! Thank you! 

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RELEVANCY SCORE 82.8

 I pressed the on button on my laptop and nothing happened, so I assumed the battery was low and plugged it in to charge. I'm just doing my work and i notice that the battery icon is empty when it should've been fully charged long back. I hover my mouse over it and it says 0% available (plugged in, not charging). I was so confused because this has never happened before and I've had my laptop for about a year now. The light next to where you insert the charger was white and was blinking. I pulled it out and my laptop immediately shut down. I plug it back in and it turns red, and a few seconds later white and then starts blinking again.I've checked for solutions everywhere but I couldn't find anything that works. This is a real inconvenience as I'm unable to take my laptop to school. Please help! Thank you.

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RELEVANCY SCORE 82.8

While connecting ac adaptor charging starts for 2 seconds ang gets white light. Without connecting adaptor i cant start laptop and as soon as the adaptor is unplugged laptop shuts down.while connecting ac adaptor it displays "0% available(plugged in, not charging) ".Please share any suggestion asap.  Thank you.

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RELEVANCY SCORE 82.8

I purchased a Dell Inspiron 15 5558 at the end of December. Within the past couple of weeks, I received notices that my computer was not charging and that my AC adapter was unidentified, I tried all of the diagnostic tests offered  the Dell website but they said that everything was fine. Is this a software or hardware issue What is the next step?

A:Plugged in, Not charging

It's hardware - a bad adapter or bad DC jack or mainboard.  Start by calling Dell to arrange warranty service.

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RELEVANCY SCORE 82.8

I have been experiencing this issue for a few weeks now. The battery icon indicates my percentage of available battery and then "plugged in, not charging". I have gone through all forums and tried the following:- Uninstalling the Microsoft ACPI Compliant Control Method Battery, then shutting down and searching for hardware changes to reinstall. When I click uninstall, it starts uninstalling, then stops, removes it, but this doesn't help.- Updating the battery drivers and the adapter drivers.- I ran a battery report to see if there was an issue with the battery (my laptop is 2 years old) and it came out clean.- I have tried to run the battery fix in the HP troubleshooter, but it comes back with "battery current status unknown".- I have refreshed the whole laptop, deleting and reinstalling everything.All the HP fixes on your webpage is only for removable batteries, while mine is integrated and I would have to pick apart the whole laptop to get it out. Of course I have also checked that there are no issues with the charger itself and that there is no smell of burnt plastic etc. in any of the parts.Hope someone can help as a last resort before handing it in to tech repair.

A:Plugged in, not charging

Hi, Youre on the right track you just need to follow the steps PROPERLY. Note:  Do it the right way..  1. Go to Device manager and uninstall Microsoft ACPI Compliant Control Method Battery 2. Turn your computer off completely 3. Unplug the AC Adapter 4. Unplug the Battery 5. Press and hold the power button for 15 secs 6. Put the battery back in 7. Put the charger back in 8. Turn your computer off Your computer should be working right now For your reference: http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Hp-envy-laptop-battery/m-p/57212... If your using a solid state battery just skip 4 and 6..




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Hello, I am not sure if this is in the right section but...

Recently my laptop's battery indicator has said "plugged in, not charging" at random times. It is at random times as I said and it does charge and can hold a charge. The battery check was fine. I am at a loss at what to do. I have an HP G60 235DX. HP wants me to send it out because they believe it's the needle inside the laptop... I'm not so sure of this. They didn't seem to understand what I was saying nor even try to.
 

A:Plugged in, not charging.

Hi pinta, and welcome to TSG.

The problem may be that the laptop is sensing that the AC adapter is plugged into the computer but sometimes there is no voltage coming through the connection.

The "needle" the support person was referring to might be the center pin of the power jack on the laptop. Its solder connection inside the laptop may be broken and intermittent or it is not making good contact with the plug from the adapter.

EDIT: If the power jack in the laptop is on its own small circuit board, it may use small round needle like contacts to plug into the main board. An intermittent connection through one of those pins might also cause the fault message.
 

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RELEVANCY SCORE 82.8

i have plugged in my laptop but its not charging. it shows 0% available (plugged in,not charging)

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RELEVANCY SCORE 82.8

I have problem with my battery of laptop.it don`t charging when i connect the AC Adapter in socket it give white LED light of power when the laptop is on when i check the icon of battery in right side of display "plugged in , not charging "i notice when the laptop turn off the LED light of power turn from white to orange. so i need to know if there is solving for my problem if no. i need to know if this problem affect the battery life.

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RELEVANCY SCORE 82.8

I have an HP running window's 10. I just recently noticed my battery is not charging. The message says plugged in not charging. I don't think it's hardware related but not sure. any suggestions?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6036 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 694071 MB, Free - 631081 MB; D: Total - 19745 MB, Free - 2025 MB;
Motherboard: Hewlett-Packard, 218F
Antivirus: Windows Defender, Disabled
 

A:Plugged in not charging

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RELEVANCY SCORE 82.8

Ok heres the wrap up.

My dog ate my Keyboard, and mouse while they were plugged into my laptop. i took the laptop outside came back inside and saw that he ate my battery charger. I bought a new charger the first one was faulty had to bring it back now i have one but it isnt charging my laptop it keeps power it just doesnt store any in the battery im only at 8% and it wont charge anymore past that but if i unplug it i will lose battery power... How do i enable it to charge again or it it a malfunction with the hardware?

ASUS F3KA
1gig ram
1.9 x2 AMD
windows vista....
 

A:Plugged in, not charging

Sounds to me like the dog has damaged the lappy as well as your battery charger or that the battery has died of natural causes. Best to take it to a qualified tech and get him/her to test the battery/charging circuitry. See if you can get hold of another battery (borrow one) and test the system with that. At least then you will be able to rule out some of the possible faults. Does the lappy run properly when the charger is connected?
 

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RELEVANCY SCORE 82.8

The usual problem of battery "plugged in and ot charging".. Only thing is that this is an inbuilt battery and non removable! So cant use the normal method as posted out on forum for same category.I have 1+1 year warranty on this product and interestingly the battery started showing this problem just as soon as warranty for battery expired. Want to know is someone else faced this issue too! and what's the solution.  

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RELEVANCY SCORE 82.8

My 5 months old Dell XPS 15 was running low on battery and when I plugged in my charger I saw the message: "plugged in and not charging". I contacted Dell Support but I'm wondering if there is something I can do in the meantime?I already tried to update my bios in the hope that would help but my battery is at 7% at this moment and Dell doesn't allow a bios update when battery percentage is below 10%.

A:XPS 15 plugged in, not charging

Hi BDVTJE,
What is the exact system model? 
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
Ensure you back up all imp data on the system and then force the BIOS flash if required - http://dell.to/2hnhjs4
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Test with another adapter and battery first, if the adapter fits in loose, then replace the dc port, if nothing works, then the motherboard might be at fault.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 82.8

Hi,My laptop is "HP ENVY 15 Notebook PC" with "windows 10" and it shows the problem "0% available (plugged in, not charging)" from last week, whenever i disconnect the charging wire it shutdowns at once. Someone plese help me out.Thanks.

A:0% available (plugged in, not charging)

Dear Customer, Welcome and Thank You for posting your query on HP Support Forum It looks like your Notebook is not charging the Battery, We will surely assist you with this issue Please perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery icon After performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook Note: If a known good battery is also not charging we need to replace the system board How to improve the life of a ... Read more

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RELEVANCY SCORE 82.8

plugged in but not charging. please give me a solution.

A:plugged in but not charging

my laptop have zero percent charge.

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RELEVANCY SCORE 82.8
A:Plugged in not charging.

Are you able to use the notebook with the power adapter plugged in? Is your noteboook still in its warranty period?Check your warranty status Here.

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RELEVANCY SCORE 82.8

Hello! Recently my adapter burned due to being exposed to water. Anyway, I contacted the Hp parts store and ordered the replacement adapter. However, when I plugged it in it shows that it is charging  then suddenly it stops and it says (Plugged in, not charging). I ordered the adapter's replacement that was mentioned on my old adapter. I have no idea what could be causing the problem!Please help!  











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A:Plugged in, not charging

@Salmaa

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 82.8

My battery indecator on my task bar is saying "plugged in and not charging". My AC port is also flashing on and off in no particular pattern. This is what i've tried with no availe: Hp battery diag comes up as unknown Swapping out for a different batteryDischarge by removing battery and AC, hold power buttonUninstall ACPI CCM Battery3 Different chargersBIOs update

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