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Can't log on hp15 with windows10

Q: Can't log on hp15 with windows10

My step mom has a HP15. When she tries to log in it says invalid password. It won't let her change password. Can I reboot this back to factory defaults. OR is there another solution?

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RELEVANCY SCORE 200
Preferred Solution: Can't log on hp15 with windows10

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 50

I upgraded my Dell desktop without issue, but i get the Windows error message 0X0 when attempting the upgrade on my HP laptop.  I spoke with HP support and they acknowledge that this is a known HP issue but unfortunately my warranty expired 24 days ago.  They suggested I try the chat room

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RELEVANCY SCORE 50

Is there any possiblity to lose the recovery if wiping the current Windows64 bit and replacing it with windows32 bit?How to dual both OS'es ?Where to get the windows32bit drivers from ?

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RELEVANCY SCORE 44.4

Since manufacturers already installed Windows10 64 bit, some user needs require to work on Windows10 32 bit platform..Trying to install dual boot without risk the system and the recovery has unknown result till nowSo I thought it might be easier to translate the same OS to the other choice. I mean from 64 bit to 32 bit without losing the built in OS or install a new dual one.Even though. Still will require Windows10 32 bit drivers !!

A:Is there any way to translate Windows10 64 bit to Windows10 ...

Sorry for smart device typoMeant to transfare !!

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RELEVANCY SCORE 40.8

Brightness buttons not working in my new laptop ? hp15 ac024tx. (os- 8.1 & ×64bit). I tried installing some drives! .suggest me the correct driver or send me link or if anything I need to do. Help me!











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A:hp15 ac024tx

Hi, I meant do the other f keys such as those for changing the volume work Ok? In any case, try the following. Download the Intel HD Graphics software package on the following link and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71257.exe When done, download and reinstall the Chipset driver on the link below. http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71260.exe When the Chipset reinstallation has completed, shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. Let Windows fully load, then open your Downloads folder, right click on the Intel HD Graphics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again. Regards, DP-K 

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RELEVANCY SCORE 40.8

i install CPUID CPU-Z on my laptop....after that spd option on CPUID CPU-Z  is totally blamk...no data show either slot 1 or slot 2....how do i find spd data....help me

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RELEVANCY SCORE 40.8

I just can't get it to turn on. Light is on at power supply input. Tried control alt delete don't know what else to try.

A:HP15 will not turn on

Hi @lesiii, Welcome to HP Forums! I have read your post and wanted to help. I understand that you cannot get the laptop to turn on. Please follow the steps on this link to troubleshoot. If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.  Let me know if you need further assistance. If you need further assistance, please provide the product number of your laptop. Regards,

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RELEVANCY SCORE 40.8

Hi i just bought an hp15 on May 20th, I turned it on and set it all up! It came with McAfee spyware, i listened to my father he told me to delete it, so i did, i tried uploading AVG, and it won't show up on the computer is says something about proof of ownership or something, im not good with computers at all, i mainly use my computer for facebook, downloading music, and movies! i really don't do much else! i also just ran superantispyware, and malwarebytes... So if you could please help me figure this out it'd be greatly appreciated! 

A:New HP15 not running like it should

 I use the free version of AVG.  You can download it from here:
http://free.avg.com/us-en/free-antivirus-download
 
 You don't run a minute longer than you absolutely have to without an antivirus program, so get this one or another one ASAP.
 
Good luck.

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RELEVANCY SCORE 40.8

Hello, Re: HP15-ba046na Can someone from HP - UK's Customer Support answer the following "pre-order" questions about the above model. 1. Is it possible to change the Processor in the above noted model from AMD to Intel?2. Is it also possible to "improve" the Warranty Offer on the above noted model to 5 years? - I am seeing on Amazon.co.uk some other models of HP Notebooks where the warranty is being advertised as being 5 years. So, it should also be "doable" to offer a warranty of 5 years on this model (HP15 ba046na) as well...!!! I look forward to hearing from you. Regards,Saeed

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RELEVANCY SCORE 40.8

Ok, I have this computer at home. I've tried 3 different 8gb modules. NONE work. 4gb works fine. What I've tried: DMSCrucialKingston. Just a black screen on boot. Put the 4gb in, works fine. Is there a trick to this?BIOS update?Voodoo?

A:8gb in HP15 f023/4wm

Kunder. What is the total memory that is installed??? Supports the following system RAM configurations: 8192 MB (8192 MB×1 or 4096 MB×2)6144 MB (4096 MB×1 + 2048 MB×1)4096 MB (4096 MB×1 or 2048 MB×2)2048 MB (2048 MB×1)  One SODIMM non-customer-accessible/upgradable memory module slot (Pentium, Celeron processors)DDR3L-1333 MHz dual channel support (DDR3L-1600 downgraded to DDR3L-1333) Supports up to 4 GB max system memory (DDR3L-1600 MHz module) REO

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RELEVANCY SCORE 40

Hallo , Ik heb een vraag over mijn HP15-ay067nd , kan ik hiervan het RAM geheugen verhogen ? kan dit nergens vinden in de specificaties . mvg andy

A:DDR Ram upgrade HP15-ay067nd

Dear Customer, Two non-customer-accessible/upgradable memorymodule slots (Intel Core processors)DDR4-2133 dual channel support (DDR4-2400 bridgeto DDR4-2133)Supports up to 16 GB of system RAM in the followingconfigurations:?16384-MB total system memory (8192×2)?12288-MB total system memory (8192×1)+ (4096×1)?8192-MB total system memory (8192×1) or(4096×2)?6144-MB total system memory (4096×1)+ (2048×1)?4096-MB total system memory (4096×1) or(2048×2)  Please go through this document: http://h10032.www1.hp.com/ctg/Manual/c05087748   Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 40

Can i use eGPU ?? For my laptop??Any idea how to build it??I see so many video in u tube.. but still not have idea with my laptop..1,the mini port? Should i use from wifi port??I want have as cheap as i can..

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RELEVANCY SCORE 40

I want to install windows 7 but it is saying that reconfigure the boot.wim file to use the flag 9 settings for the first image

A:I want to install windows 7 on my hp15

We need exact model number. From what kind of medium (DVD, thumb drive?) are you trying to install Windows 7. Have you turned off secure boot and enabled legacy boot?

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RELEVANCY SCORE 40

I want to know the detailed specifications of HP Pavilion 15AU007TX. This model is not available on the internet, even on HP website. Model is available in local shops but they dont have detailed specifications. 

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RELEVANCY SCORE 40

Hi, I have problem with installation of win7 ultimate on my new laptop. I changed bios legacy settings to boot from usb port and started the installation but the error occurs. The installation looking for cd/dvd drivers and is not possible to conntinue. I tried with some hints from youtube to solve the issue but without result.Please give me idea how to fix this error.Thank you in advance.

A:hp15 windows7 first installation

Hello rado_hp Just so you know, HP does not support the Pavilion 15 au004nu with drivers for Windows 7. The laptop was intended for Windows 10. You would have to find work arounds / drivers yourself if they exist, from other sources. If the Win 7 disc wont install, its possible a USB bootable might work but I do not give any guarantees that it will.Legacy mode may or may not work with Win7 on your HP. You can download a copy of Win 7 directly from Microsoft if you have the key to activate it. Then use a USB creation tool like Rufus to make the installer.Windows 7 downloadRufus download Let me know how it works out for you.Thanks. 

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RELEVANCY SCORE 40

Hi All I have this laptop for few months and as it is an entry level, it needs to be upgraded.First question is, as it supports 1600mhz memory, will it still manage to run this memory even though it is 2133, I can get it cheap :http://www.corsair.com/en/vengeance-16gb-high-performance-laptop-memory-upgrade-kit-cmsx16gx3m2c2133... he has 2 x sticks and is using 1 and selling the other. The second part is about upgrading the cpu. Can I upgrade the CPU and what CPU can I look for, have no idea where to start. Thanks in advance for the help

A:HP15 memory and cpu upgrades

HI. The upgradable RAM is up to 16 GB, although on some models it may vary 8GB, it would be advisable to run this software and tell you which memory is supported and technical features. http://eu.crucial.com/eur/en/systemscanner The memory you mention may not be compatible, as we speak of memories of gamer equipment. If you also want to update the processor this is not possible, it is integrated (soldered) on the motherboard. http://support.hp.com/us-en/product/HP-Pavilion-13-a100-x360-Convertible-PC/7234922/model/7399004/do... Best Regards.





? I do not work for HP, I volunteer.? To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.? I'm sorry but you do not answer questions privately.

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RELEVANCY SCORE 40

When I try to turn on my laptop the screen stays blank. When the AC adapter is plugged in the light is solid white. When I push the power button I can get a solid white light, an orange light for the hard drive and the light for the wifi is on but the screen remains blank. I have tried all the solutions I can find online. I've removed the battery, reseated the memory, etc. Nothing works. This happened a couple of months ago and I think taking out the battery and holding down the power button to reset worked, but I honestly don't remember now for sure. This laptop was purchased new in Nov. so it's less than a year old. And this has happened twice now. It gets light use at home mainly for email and web surfing. Why would it be having so many problems?

A:Hp15-f211 won't start

That is an existential question. Why is not as important as how to get it working and if it is less than a year old it is under warranty so make a claim submission: http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1471527935921.1123376534.4928...

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RELEVANCY SCORE 39.6

Greetings! I purchased this product just about a month ago, and these issues have been here since it came out of the box. 1) ZOOM increases and decreases on its own, rapidly and sporadically.  Not when I am doing any one thing, no rhyme or reason to it. 2)  I have a keynoard mouse (not external) and it will go MAD opening new pages, scrolling, etc.  (Can the sensitivity be changed?) 3)  My "Y" key does not work half the time.  No visible damage to key...it just misses a beat...always the Y/y. I know many will probably tell me I should have returned the item, but they said that I had return it through HP and I thought I would try to fix it first. I also run rather SLOW and I have nothing added or running that was not out of the box.  U use it primarily for Facebook, searching the web, email.  A rare game of the loaded Candy game.  LOL

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RELEVANCY SCORE 39.6

Hello esteemed experts.
I have a HP15 Notebook: 
HP15 Note book PC Windows 10 version 1511 64 bit i7 CPU 4GB RAM
OS build 10586.545  Product ID 00327-60000-00000-AA059 
HP Notebook - 15 - r100nx (ENERGY STAR) model K1S20EA   Serial NO.  (removed content)
 
The battery was not charging from new so I took it to HP who diagnosed a faulty battery but wouldn't replace it under warranty as the computer was over a year old (bought it from a friend who never even unpacked it).  I replaced the battery with a generic one but the battery status showed 0% ,  2 mins to full charge even after 8 hours charging.  I tried another power adaptor and cables, another wall socket with same results.  I replaced the battery again with a different manufacturer, rechecked it was correct voltage/model number - same result.  When you power on from the mains it (battery status in bottom RH corner of taskbar) shows 0% and 2 mins to full charge, so one of the statements is incorrect.
I ran the latest set of UEFI diagnostics (quick system test) using the F2  at startup method.  The system test shows a faulty battery: 
Battery Check : Primary - Replace (40)
 
FAILURE ID : 64VV7R-835888-XD7V7F-C0A203.  I cannot find this code on the Internet.  I have no other PC to fit the battery to to determine if the battery really is faulty.  I also have no way to charge the battery in another PC or external charger.   Thed... Read more

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RELEVANCY SCORE 39.6

How much ram can be added to this notebook?

A:How much ram can be added to the HP15-af131dx notebook?

HI.  BrandHP/CompaqProduct TypeNotebookProduct Model15-afXXXXXMaximum Memory8 GBMemory slots2 SocketsCPU/ChipsetNA http://www.adata.com/upload/downloadfile/Datasheet-DDR3L%201600%20U-DIMM_R-DIMM_SO-DIMM-20160923.pdf  Memory Two non-customer-accessible/upgradable memory module slots DDR3L-1600single channel support (DDR3L-1600 downgrade to DDR3L-1333) DDR3L-1600 single channel support Supports up to 8 GB of system RAM in the following con?gurations 8192-MB total system memory (8192×1) or (4096×2) 6144-MB total system memory (4096×1) + (2048×1) 1 Category Description 4096-MB total system memory (4096×1) or (2048×2) 2048-MB total system memory (2048×1) Manual service:http://h10032.www1.hp.com/ctg/Manual/c04653881 Regards.

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RELEVANCY SCORE 39.6

I have noticed here on the board that the font size changing on it's own has been a problem for several years.  I too am having the same trouble and have to manually change it several times a day.  I am on facebook a lot and when I am trying to comment on a post or type my own  post is when the problem seems to occur.   Has anyone find a solution to this problem?????

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RELEVANCY SCORE 39.6
A:does my HP15-f272wm have a modem whereby I can fax out infor...

Hi: No, it does not. If you need that capability, the easiest thing to do would be to purchase an external usb fax modem.  

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RELEVANCY SCORE 39.6

Can an optical drive be added to a HP15-g070nr?

A:hp15-g070nr optical drive

Hi, Many thin HP 15 laptops now don't have Optical Drive, a trade off for being ultra light. No, you can't, simply no room for it now. If you wish, you can bay an external Optical drive. Many of them around now, I bought a Pioneer which can burn BD's for arond $100. Regards. 

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RELEVANCY SCORE 39.6

Hello,I am pretty sure in typing correct administrator password, however, I keep receiving (system disabled) [56073696]Thanks in advance

A:Hp15 system disabled code

@Berber1? Enter   49951218

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RELEVANCY SCORE 39.6

When I try to burn a cd and insert a blank cd, a message pops up to insert a blank cd. It won't read the blank cd.

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RELEVANCY SCORE 39.6

Sister owns a HP15.6 with model number HP-15f272wm with windows 10 intel pentium. She turned on her notebook and a black screen come on requesting her for the administrator pass or power on password. She has no email and never put a password on her notebook. Can you please inform us on what to do, and if possible what is the password for the notebook.

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RELEVANCY SCORE 39.6

I'm looking for Windows 7 64-bit drivers for an HP15-f233wm laptop please....

A:hp15-f233wm windows 7 drivers

Hi: Try the W7 x64 drivers and software from the HP 250 G4 business notebook.   Do not use any of the BIOS or firmware files. You want the chipset and graphics drivers for the Braswell chipset where the different chipsets are specified for the same driver description. https://www.support.hp.com/us-en/drivers/selfservice/hp-250-g4-notebook-pc/7609933

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RELEVANCY SCORE 39.6

I have checked the whole site and there's not a signle driver for my laptop.I just bought an HP 15-ay105ne and thats what i got after spending alot of money. 

A:No drivers available anywhere for my HP15-ay105ne notebook.

Hi,You can use all the drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-15-ay100-notebook-pc/12499456RegardsVisruth

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RELEVANCY SCORE 39.6

My computer (hp15-f033wm) came with 4gb memory and a 500gb hard drive. I'd like to know if I can add memory to this model? 

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RELEVANCY SCORE 39.6

How to reproduce the problem: 1. Turn on the notebook;2. Log in I'd attach screenshots, but everytime I try to 'Choose File' it crashes the page!! The one screenshot I wanted to show was of TaskManager, where it shows that I have 10 instances of Chrome running in the "Background Processes" section - even though I can't start up Chrome 99% of the time, and the other 1% it crashes. The other screenshot I wanted to show was the text of my forum posting that I was typing up when the page froze - that was fun.  At the time, my list was: IE is slow all the time;I can't connect this HP notebook to my HP wireless printer - even though I'm able to connect my iPhone, iPad, Blackberry Priv, Samsung notepad and Chromebook to it. Searching for Windows updates causes the laptop to hang - it just keeps on searching... This has been the worst laptop I have ever purchased. I had the network card replaced under warranty, and spent $65 on online support - which was useless, and now the warranty has expired and I'm left with a PoS. 

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RELEVANCY SCORE 39.6

My hp15 won't power on. There are no lights to indicate power going to computer. I have done the discharge static route.  It was working but I shut down and now it won't turn back on. Please help. My austic son needs for home schooling.

A:hp15 laptop won't power on. no lights

Hi @Zombiemom, Welcome to HP Forums! I have read your post and wanted to help. I understand that your laptop does not start. You can follow the steps on this document: HP Notebook PCs - Computer Does Not Start (Windows 8) Let me know if you need further assistance. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. Regards,

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RELEVANCY SCORE 39.6

I have a HP 15 laptop bearing model: 15-f233wm and (removed content).  The screen for the laptop is damaged.  What is the best method to replace the screen and do you have a replacement screen part number?  The laptop is not longer under warranty.  Thank you.

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RELEVANCY SCORE 39.2

diagramHp15-ba079dxWire diagram for power jack

A:Hp15-ba079dxWire diagram for power jack

Where power jack goes to board the 6 wired are color coded

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RELEVANCY SCORE 39.2

Forgot  administrator password or power on password. System disabled and the code or # is 50476699...please help with a bypass password

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RELEVANCY SCORE 39.2

I have a less than one year old HP15 TS Notebook running Windows 10 -64 bit. I have had the same problem others have described - where my screen flips 90 (or more) degrees. I've figured out how to fix it, but the much bigger question is why is it doing it in the first place. This flipping will happen randomly while we are moving the pointer across the screen to move between websites for instance. Each time it happens there appears to be no identifiable reason. I haven't yet found anywhere to "lock" the screen rotation - it seems all I can do is fix the rotation each time it occurs. Thanks for any assistance.

A:hp15 laptop screen rotates unexpectedly

Hi @njavery, Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide " First Time Here? Learn How to Post and More". Thank you for posting. I have read your post, and I understand that you are having an issue with the screen rotation. I want to help you. I am not sure why it rotates when you switch website, but you can try to disable the auto- rotation if you do not want the screen rotate:Place the tablet into Pad/Tablet mode.Click the Start  menu and select Settings.Click System.Click Display.Scroll down and toggle Lock rotation of this display to OFF.Let me know if it helps. Click on the "Thumb Up" icon for "thank you". Click on "Accepted as Solution", if your problem has been solved. Regards,   

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RELEVANCY SCORE 39.2

i received this laptop recently and when I bought it the person who had sold it to me told me that they were unable to get into it I ended up being able to reload the operating system and upgrade it to windows 8.1 however on the front of this machine there is a sticker which says, 'CAPACATIVE TOUCHSCREEN" HOW DO I FIND OUT IF "cAPACATIVE TOUCHSCREEN" MEANS THE LAPTOP HAS TOUCHSCREEN CAPABILITIES OR WHAT WOULD I HAVE TO DO IF I WANTED TO MAKE THIS A TOUCHSCREEN WHAT EQUIPTMENT DO I NEED? THANKS  '

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RELEVANCY SCORE 39.2

Warranty expired 02-03-16. Last week when I turned it on it went straight to recovery. Fails at safe mode, startup repair, reset keep my files, reset lose my files. Changed BIOS to boot from Hiren's USB, but on boot leads down rabbit home of DOS directories. IS there any fix or do I purchase recovery media to wipe it and start over? What a LEMON!

A:HP15 stuck in Win 10 Recovery - Can't EVEN Factory reset!

Have you tested the hard drive?https://www.youtube.com/embed/dCG9t5EB-X0 Have you tried F10 at start up to attempt a System Recovery? See the section-Recovery when Windows 10 does not start correctly:http://support.hp.com/us-en/document/c04758961

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RELEVANCY SCORE 39.2

hi, good day all. i would like to purchase  HP15-af008AX APU Quad Core A8(4GB/1TB HDD/DOS/2GB Graphics) Notebook N4F83PA#ACJ 1) the given ram is only 4 gb - is this upgradable to 8 GB ? , how many slots are there ? pre installed ram is 4 gb single or 2 gb double ?2) where can i get a manuel  thanks. arun

A:ram extension for HP15-af008AX APU Quad Core A8(4GB/1TB HDD/...

Hi, From the manual: Two non-customer-accessible/upgradable memory module slotsDDR3L-1600 single channel support (DDR3L-1600 downgrade to DDR3L-1333)DDR3L-1600 single channel supportSupports up to 8 GB of system RAM in the following configurations:? 8192-MB total system memory (8192×1) or (4096×2)? 6144-MB total system memory (4096×1) + (2048×1)? 4096-MB total system memory (4096×1) or (2048×2)? 2048-MB total system memory (2048×1) It uses HP Notebook PC (AMD) manual which shares with HP 255 G4 Notebook PC. First manual on the following link:   http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/7771410/model/8620443/manuals The manual also shows you part number and how to add/replace RAM. Please note: open this machine would void warranty but if it is out of warranty, you can do whatever you want with a riak. Regards.    

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RELEVANCY SCORE 39.2

plz help my hp notebook 15 energystar has a system disabled code of  [I  75320442 ]  windows 10 keeps asking for admin or power on password











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A:75320442 system disabled on hp15-f233

Hi, Enter  60088484 Regards, DP-K

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RELEVANCY SCORE 39.2

Hi. I've tried a ton of things to get past BIOS password just to be able to boot to DVD and nothing has worked.I've tried taking out the CMOS battery, using the admin password generator website to enter the error code after 3 attempts of entering the Administrator BIOS password. Can someone please help me, or at least tell me where the bios jumper is located on the MB so that I can attempt to physically short it or clear it. MB does not say CLR, Clear CMOS, Clear, etc. near the battery (CMOS). Thank you.

A:HP15-1233wm BIOS Password Reset

Yeah it is not a desktop. Nothing as simple as a CMOS clear jumper. The security is in a nonvolatile chip on the motherboard which means the password is persistent through removal of the CMOS battery. However, it is not one of the business models with super-stringent security and if you will post the error code you get when you enter a bad password three times, there are folks here who (I think) can provide a backdoor password to let you through. 

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RELEVANCY SCORE 39.2

Hello Community, appologies in advanced if this appears a little off, it is my first post here. Here is the following set up I want. My Laptop only came with ONE HDMI out, no VGA out and no DVI or any additional Video port.For my set up in my home office I need at least a second output to run my two monitors .My basement setup controlls a little mor and I need dual monitors and a port to duplicate the last screen to my projector.I could run my laptop as one screen and the other one duplicates the projector, but that would be inconvenient.I spotted two universal HP docking station to plug in the USB 3.0 port, but the first seems to be to weak for my purposes. Option 1:https://www.amazon.com/HP-3005PR-USB-Port-Replicator/dp/B008KMDVPQ/ref=sr_1_2?ie=UTF8&qid=1474938242... Option 2 :http://store.hp.com/us/en/pdp/business-solutions/hp-zbook-200w-thunderbolt-3-dock-p5q61ut-aba But Option 2 seems very buggy, but has enough ports. If not something from HP, I might have to go with a competitor :https://www.amazon.com/Dell-Display-UltraHD-Universal-D3100/dp/B00O0M46KO/ref=sr_1_9?ie=UTF8&qid=147... Please help with advices. Thank youB     

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RELEVANCY SCORE 39.2

driver power state failure I am at a campground where internet is sporadic.  Everytime it drops and my laptop goes into sleep mode, it freezes.  Nothing will work.  I cannot get it to turn off.  I cannot do a soft reboot with control alt del.  The only way I can get it to work again is to unplug it from power and take out the battery for 30 seconds and then voila it starts and the internet is back.

A:hp15 win10 locks up when going to sleep when wifi is not con...

Help us to help you by posting the following information. 1.  The complete Model Name. or Product Number. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.  

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RELEVANCY SCORE 39.2

Hi I have a new HP15-AH150S A notebook and for the first few days I was able to log onto the Internet via wifi. However for the last few weeks it is not allowing me to log on at all. It is not even picking up my wifi connection/signal. I know there is not a problem with my wifi as all my other devices in the house work perfectly fine. I have also try to connect it via an Ethernet cable and it still does not work. it is now switching my wifi connection off and when I try to switch it back on it just switches itself off.  I I have been through the process of updating my device manager but it is telling me the most uptodate device manager us installed. Also it often freezes the screen when I open network settings.  I can can not see a wifi button on my keypad. i think the problem may have occurred after I purchased and downloaded Microsoft Offuce but I can't be sure. i have only had the laptop since 8 August 2016 and have only been able to use it for about 4 days!  Any my help would be appreciated, before I return it and exchange it for anther make! ?

A:Wifi connection problems with my new HP15-AH150s A

Sorry I meant to say I've updated the network adaptor not the device manager! It tells me the adapted is up to date. thanks j

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RELEVANCY SCORE 39.2

Is video card in hp 15-d017tu MBR type or GPT(UEFI) type











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A:What is video card memory in hp15-d017tu and is it of MBR or...

 I had a video card installed embedded in my new laptop   but after formating my whole MBR hard drive and installing new UEFI partition type windows 10 system no Intel driver detect my video card

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RELEVANCY SCORE 39.2

I want to increase ram of my hp15 r014tx to 16gb , ram-ballistix by crucial , is it possible to do so please advice8*2 combination

A:I want to increase ram of my hp15 r014tx to 16gb , ram-balli...

Yes you have an i5 processor so this from the Manual applies to you: Supports dual-channel memory Supports up to 16 GB of system RAM in the following configurations: ? 16384-MB total system memory (8192×2) Your Service Manual See p. 76. Memory upgrade is very hard to do. It requires you to remove the motherboard.  This video would be helpful. It shows a similar model with 1 RAM slot and yours has 2, but the steps will be the same.  https://www.youtube.com/watch?v=ryYrCMvXBrk You need DDR3L-1600 SO-DIMM memory.  8-GB (PC3L, 12800, 1600-MHz) 693374-005 https://www.amazon.com/Kingston-Technology-1600MHz-PC3-12800-KVR16LS11/dp/B00CQ35HBQ/ref=sr_1_1?ie=U... Crucial Ballistix is performance or gaming memory which you do not really need and will not make the laptop any faster. The memory should be like the amazon.com offering I have posted. Post back with questions if any of this is unclear.  If this is "the Answer" please click "Accept as Solution" to help others find it.   

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RELEVANCY SCORE 39.2

Hp 15 battery failed and now it will not boot. Msg says selected boot image could not authenticate. Ran test and hard drive failed. Have had computer for 16 months. Bought new. Any ideas? I did not get any discs with it so I have no OS to install if I need a new hard drive

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