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Flashing desktop, unable to restore, unable to safe mode

Q: Flashing desktop, unable to restore, unable to safe mode

I just recently installed the Windows 8.1 update earlier today. Immediately after the required restart, my computer has not been working properly. As soon as I log on, the desktop flashes back and forth from the desktop picture to the color of the menu background. It flashes back and forth pretty quickly and while this is happeneing I can't perform any functions. When I try clicking on the internet or anything else it is nonresponsive. I tried doing a system restore but after my computer restarted it said the restore was unsuccessful. I tried it again, as well as trying it from a different restore point but neither would work. I then attempted to restart my computer in safe mode but immediately got a pop up saying: "The instruction at 0x35f7649c referenced memory at 0x35f7649c. The memory could not be rewritten. Click OK to terminate the program." After clicking OK, the popup immediately came back and neither clicking OK or pressing the X in the upper right would make it go away and it would just immediatley pop back up and I could not click on anything else while it was up. Also while in safe mode, my desktop shortcuts and desktop picture were again flashing. I'm concerned I have a virus but not exactly sure how I got it or how to fix it. I have Webroot installed and it alerted me to a potential virus a couple days ago but when I tried to fix it, it said something about my product key expiring it and since it wasn't causing my any problems I ignored it. I also have McAfee, but it has not alerted me to anything. At this point, I am not confident I could even access my antivirus to fix the problem. Any suggestions would be greatly appreciated. Thank you!

Preferred Solution: Flashing desktop, unable to restore, unable to safe mode

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Flashing desktop, unable to restore, unable to safe mode

Sounds like incorrect Video driver installed.

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My computer was having a personality disorder so I decided to save all my
files from the hard drive and do a system restore back to the original
factory settings. I don't have the installation disks anymore and would
like to avoid having to order them. When I started the process, the
desktop locked up on me. The keyboard wasn't recognized and I couldn't
mouse to any programs or functions. It didn't even complete it's startup
sequence, and the icons on the right side by the clock never showed up.

So I restarted the computer in safe mode and saved my files. When I tried
to do a system restore from safe mode, I got an error stating that system
restore was disabled and couldn't be enabled in safe mode. I'd have to
restart in normal mode and change the settings. Therein lies the problem:
when I start in normal mode the computer locks up immediately, and
I can't change the settings.

is there any way I can fix this without having to order the cd from Dell?
I can't afford that at all.

Computer is a Dell Dimension DIM2400 desktop with a Pentium 4 2.66 GHz
processor, and 640 MB of RAM. It's running Windows XP Home Edition 2002
with SP3.

A:Unable to System Restore in Safe Mode

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This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?

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Can anyone help? Really feeling desperate here. Win xp home. The only way I can get to my desktop without waiting 25 minutes AND having start button and others freeze up and then taking 5 min for each click, I have to first go to Safe Mode and change sometihng in mcsonfig and then restart.
Then I use Normal Mode and get to my desktop with no problem and nothing freezes BUT I then have to reset all my SERVICES in "Sevices ans applications" since they become disabled each time I use Safe Mode. Note: I made sure to diable all unnecessary servies and use only the startups I need in msconfig.
All very time consuming and debilitating. Then I can get online and everything is fine.
BUT then each time I shut down or restart my computer its the same cycle all over again.
Note: The problem seemed to occur when one day semingly out of nowhere I turned on my compuyer and my logon was apparently corrupted. NO spyware, viruses. Clean machine. When I got to my desktop there was a white screen as oppsoed to blue with an alert to restore my desktop. But when I clicked the restore button notihng happened. Someone told me I may have a corrupt logon name and to set up another which I did and everything wokred fine except for, as I said, when I shut down or restart my computer.
I tried system restore but apparently there are no options/dates to restore back to.
Ive spent 200 hours on this and am ready to throw in the towel. I dont want ot have to resort to a clean reinstall of Winxp but ... Read more

A:Solved: Unable to get to desktop without going to safe mode first

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I have Windows 7 Professional version installed. After it boots up and it goes to Login Screen. I click on user name icon and it tries to look for the password and it comes back to same USDER ID Icon. It goes in a loop.

I tried to book in SAFE mode and same thing happens.
I tried to do SAFE Mode in Command network. It does not go to Command prompt. Goes back to same login screen.
It is running on my Leonovo laptop.


A:Windows 7 unable to get the password prompt when I click on user id Icon. Unable to run safe mode with command


I found several users who had the similar issue as yours, they gave the advices may help you, please refer to the link:

Unable to log into Windows 7, no password prompt on welcome screen:

If the problem still persists, I?m afraid there is something wrong with your Leonovo laptop, you may need to connect manufacturer for further help.

Best Regards,
mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact
[email protected]

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I noticed my BitDefender was not running and sent an email to the company.  They sent me back a response that the licensing code was not valid (after two years) and they had disabled the software (without notifying me).  I downloaded AVAST and immediately started having lots of problems such as unable to shut down, screens freezing.  I unstalled, but the problems continued.  I did a system restore back to the installation of AVAST, but stil having problems  I purchased a new BitDefender, but it will not install.  I tried updating Windows Security Essentials, but it will not install.  I think something has hijacked my internet as it does not come on for a few minutes after I start the computer.  I am unable to start in safe mode to try to install that way.  Please help!

A:Unable to load antivirus; unable to start in safe mode

Exactly...what AV programs are currently installed on this system?
Installing more than one is a known invitation to unpredictable system problems.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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Question Re: XPS 8700 with Windows 8.1.  if computer is no longer able to boot into Windows.
And Restore is not able to correct issue. 
And Refresh is unable to correct issue.
But Dell Backup and Recovery indicates no issues were found and now asks to Reinstall Operating System.
is Installation Restore/Original Image Media required to complete the Reinstallation usind Dell Backup and Recovery?
Alternatively if the Reset My PC option is used is Installation media required?

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Hi there,

When I turn on my computer (running Windows XP), it seems to boot up fine, but a few seconds after the desktop appears, the screen goes black for a few seconds. Then the desktop appears for 4-5 seconds, then the screen goes black. This just reapeats over & over and the computer seems frozen. There is also a little red 'X' hanging out in my toolbar, who looks especially evil. As time passes, the toolbar becomes warbled.

I rebooted my computer in Safe Mode, which works fine & have been trying to fix it from here all day. I tried following the 8 steps to rid/protect your computer from malware/viruses, but some steps can't be completed in Safe Mode.

Can you please help?


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Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

A:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

A:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

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Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


A:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.

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I've had this computer less than a week. It tried to do an update and keeps getting stuck at 12%. Researching online, I've found ways to put it into safe mode but none work. Please help.

A:Stuck in Update mode, unable to get into safe mode

Same problem here... Help!

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Hello Friends....
my friend ask me to check his PC as he has encountered any problem, according to him he turned off the PC properly yesterday but today when he turned on the PC it was not working

when i checked it happens that when you run the PC it shows options for safe mode, safe mode with networking , starts windows normally and run in last good configuration etc

but when i select any of the mode option the black screen disappears and Windows XP startup icon gets displayed on the screen but after loading again system moves back to those safe mode n all other options and again after selection it happens the same... PC not showing the desktop..

Can any one help me in this regard that what the problem could be and how to resolve it?

Thanks in advance

Wajid Malik

A:Unable to run Windows XP on my PC either in safe mode or normal mode

Under this situation, does this mean that your system had crushed and you need to reinstalled your system or repair your system immediately?

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now I am getting this "please choose your boot device " (1: CD rom 2: HDD 3: FDD 4: you name it) instead of a list with safe mode when I press F8 at start up.

now what ? >< how am I suppose to get into safe mode now ?

thank you very much

add: I am using winxp sp2 on a asus mb

A:Unable To Get Into Safe Mode Now ><

Most likely you're pressing F8 too soon and you're getting the boot device selector for the BIOS.

Try pressing F8 the moment that the first Windows screen starts to show - this usually works (although the timing is a bit tricky).

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When I turn on my Dell Inspiron 1525 I get a window error recovery screen,but it will only go back to itself. Unable to launch start up repair. This is for my husband's laptop.

A:Unable to log on or safe mode

Hi and welcome to TSG.
You will need the Vista install DVD - to try a Start Up Repair.
Or have you already tried that?

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I recently got a virus and I cleaned the majority of it with combo fix and decided to go into safe mode to do a full computer scan. I used MSconfig to make it boot into safe mode. When I got to the log on part in safe mode my password didn`t work. I tried the user name "Administrator" and it didn`t work either. I tried both usernames without passwords and it didn`t work aswell. I need to get back to normal mode so I can get rid of the rest of the viruses and I got exams which are in my computer and I need to complete it.. Please help me~

A:Unable to get out of safe mode

You should be able to get to your exams in safe mode, shouldn't you?

We cannot help folks defeat passwords. Against forum rules, for good reason.

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Suebaby41 was helping me with a malware problem and my inability to get into safe mode. She suggested I post here and refer a link to our conversation in the malware area. The problem with inability to get into safe mode starts on page one of the thread and continues to page two where she refers me here. Here is the link. Thankshttp://www.bleepingcomputer.com/forums/t/200342/trojan-horseback-doorsmallxvx/

A:Unable to get into safe mode

Do you have INCD installed on this computer, this is part of Nero.

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I have Windows 7 Home Premium, Intel mother board and CPU. I'm unable to get into safe mode using keyboard (F8 or F5). I have tried with F-lock on and off, no help. When I power off at the surge protector and turn power back on, (reboot) I get the option of safe mode. What in the heck I'm doing wrong.

A:Unable to get into Safe Mode

I do not know what you are doing wrong, but--

Power on you computer and start tapping the SPACEBAR.

let me know the results.

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Can some one help me?

My computer was doing a restart when the power was turned of turned power back on and it went to the page where it says to start windows normally or in safe mode etc, started windows in normal mode computer did what it does then back to the safe mode screen, is there any thing I can do to get out of it?

Thanks DocNeil

A:Unable to get out of safe mode.

Do you have a Windows disk or can you borrow one? What happens when you select safe mode?

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My computer has been very slow lately. I have tried running simple programs from this site to help with virus protection and now my computer is not allowing me to run any antivirus programs, defragmenting or disk clean-up. I can not access system restore at all or program removal; the computer just freezes. I have tried to run it under Safe Mode but this freezes too. I have Windows XP Professional and would appreciate any help I can get.

A:Unable to run safe mode

Some types of malware will target the safe mode registry keys and others used by Windows so you probably have an infection.Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser!Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion.TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refe... Read more

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I'm wanting to do some work under the hood of my new T410s working in 'Safe Mode', but holding down F8 during the restart gives me a "Stuck Key" error message, and then I'm led directly into the BIOS/Start Up editing area.   Any recommends about how to get around this weird little detour?

Go to Solution.

A:Unable to get into Safe Mode

go to control panel - system configuration - boot tab - then tick the safe boot box and restart

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i was asked to load windows in safe mode to run this application coz i have this prob in accessing certain websites. but upon hitting the f8 button i cant get into the menu of the safe mode. it goes into the bios menu and asks me how i want to boot the comuter using wat? is there any way i can boot my computer using safe mode? help!!!

A:unable to log on using safe mode...

sorted it out... i still cant log onto to safe moe.. but got instructions to run smitfraudfix in noram windows...

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This is my grand-daughter's computer.

It is a Compaq Presario SR2037X, running XP Media Center Edition 2005.

When I was called to take a look at it I observed a couple of things that caused me some concern:

1. No power on indication and no fans running.
2. Two keyboards attached, the original PS2 and a newer USB one.

Problem 1 was resolved by replacing and upgrading the OEM PS with a 350 Watt Antec PS.

Unplugged the original PS2 keyboard.

The computer now boots as far as the Compaq Splash Screen, before windows begins to load it displays the following:
Windows could not start because missing or corrupt file....

<Windows Root>\system32\ntoskrnl.exe.

Please install copy of this file...
This appears on a black screen and the computer is locked up at this point. A physical shut-off is the only option.

If I insert my XP-Pro disk it will load far enough to generate the "Press any key to continue booting from CD" when

I hit the space bar a short series of periods (6) appear and then the afore mentioned error message is displayed.

Every resolution I've been given for the ntoskrnl problem starts out with booting into "Safe Mode" which I can not do.

I find myself between a rock and a hard place.

Any suggestions would be greatly appreciated.

Thanks in Advance - Jim
P.S. I also noticed that none of the Splash Screen options (ESC to Boot Menu, F1 for Setup and F10 for System Restore) work either.

A:Unable to get into "Safe Mode" using F8 key

Hi Jim

That's an interesting situation. There are a few things we can try.

First, it sounds like it might not be responding to the keyboard properly. Have you tried it with the PS/2 keyboard?

The error you are getting indicates that it is seeing a hard drive with a bootable partition on it. The fact that you still get the error with the CD may be because it is not detecting the key press at "Press any key to continue booting from CD" and is proceeding to try to boot from the disk.

The periods you see are usually ntoskrnl.exe beginning to load boot device drivers (one period is displayed for each driver).

This means that NTLDR has already loaded and NTLDR contains the code to detect whether or not the user is pressing the F8 key so that points to a keyboard issue also.

Let me know if the PS/2 works and if it doesn't, does the CAPS LOCK light work on the keyboard when you press the CAPS LOCK key?


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please excuse me for writing in the wrong places. I have a black screen I have tried everything in safe mode nothing is working. I have no start up items in my start up. I cant get out of the safe mode. I know I was doing a scan using trend when I wanted to close it I hit closed and click on safe mode to close. I couldnt get it to stop so I deleted trend. Please I am really slow trying to figure alot of this stuff out I had brain surgery for an anersyum and my spelling isnt good because I cant get it reinstalled. One gentlemen wasnt nice about that. Please some one help me. Please I been at this for 8 hours and dont want to reinstall just got computer bACK.

A:unable to get out of safe mode

can you try restore to a previous time?

System Restore - How to

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hi, i'm unable to get into safe mode, as soon as i log in, it goes to a black screen, won't let me perform any tasks, I have two known viruses



kwinpmdt in my system32 folder ( it won't let me delete it in reg mode and i can't get to safe mode)

what do i do?

A:unable to get into safe mode

Your question may need specialized assistance because of the two virii. Click on the red triangle to mark this as Solved here. Then go to the Malware Removal Forum and post your problem there.

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a couple of evenings ago i loaded a new driver for my sons new Hitaci camera. I was asked to restart the computer and was presented with a blue screen with the following error at the bottom;

STOP: OxOOOOOO7E (OxCOOOOOOO5, Ox8726959F, OxF7C337F4, OxF7C334FO)

it suggests that i enter safe mode but whenever i try to do this i get no further than a scrolling black screen with numerous entries, the last of whihc is...

I hope someone can shed some light on this

A:Help - unable to run safe mode.

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I tried to start in all safe and normal modes. Recieved same response. Computer keeps recycling to start in safe mode but will not start. Windows come on for a second. I am recievinga a message that new software may have caused the problem and I had recently download a purchased disc for a webcam. I also downloaded same disc to my laptop with no problems. Windows vista is on the laptop.
Problem #2.
I had a problem with the laptop not recognizing my dvdrw drive. I had the drive replaced, it worked once and never again. What can I do?

A:unable to start in safe mode

Hi Chercher116,
Boot the sytem with "Last Know Good Configuration" and check.

If that doesn't work boot in command prompt and enter the command "chkdsk C: /f/r" (without quotes " ")

If the Check disk command work for you, than enter the command "sfc /scannow" (Without quotes " "). It might required the Windows XP installation CD.

This should fix. Regarding your DVD RW drive, Check your BIOS ROM to find whether its enable or disable. Also, check whether BIOS detects your DVD drive. If doesn't detects than remove it and check if any pin and other hardware things is damaged. If not, than reconnect while system is on.
Still your DVD drive is not working than call your laptop service provider request for a change of motherboard and DVD drive if its under warranty.

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Hello All;

Four times previously I've been able to read through the forums and fix it myself, but this time I've got to yell "help".

I dont' remember what I clicked, (some sort of video player) and suddenly the computer became really slow. I realized what had happened soon after. I've run malwarebytes, but it would not let me update, giving an error code of 732(12029,0) It did however find 4 Trojans and quarantined them
Upon reading a little further in the forum, I read to delete MB and download a fresh copy. From your site, and another link to computer geeks, it told me I have no internet connection. I was finally able to find a link on your site which allowed me to download MB, but still am unable to update it.

I have downloaded and run combofix after shutting off all AV.

It will not allow me to boot into safe mode, locking up about half way through.
I cannot go to Malwarebytes.org or Trendmicro.com - it says I have no internet connection which is not true. I'm here.

I would really appreciate some help....I'm thinking Trojan?

Adendum 2/23 10:36am -
Ran SuperAnti-Spyware which found 23 adwares, and Trojan.Agent/Gen-Nullo(short)
I'm unable to update SuperAnti-Spyware, Malwarebytes, or windows updates.


A:XP-unable to boot into safe mode

Hello ,please try this..SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.Click the Repairs tab.Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.You may be asked to reboot your computer for the changes to take effect.Next run RKill....Then update and run MBAM, but run MBAm in Normal mode.Please download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.

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I am using xp sp2. i have a trojan vundo in my system. symantec pro is detecting and deleting it every time i restart my system. they also have a tool to delete the trojan. but for that i need to start in safe mode. that is when i found out the problem. in safe mode the window will not come up, even after waiting considerable amount of time. so i restarted my system in vga mode and hopefully the window started this time. but the tool did not detect vundo. (i also have avg antispyware in my system)
now my problem how to get back the safe mode. and second i have seen a thread here about vundo.
1. is this trojan causing the safe mode problem or it is something else?
2.is there any way to get back safe mode without the trojan being cleaned first.
3. my system has become unexpectedly slow probably due to the trojan.
4.and just few min back there was a warning where my antivirus warned me that the auto protect has been turned off.

A:unable to start xp sp2 in safe mode (plz help me)

You said you tried the tool, was it vundofix? http://www.majorgeeks.com/download4954.html, you don't have to start in safemode to run it. Also, if you can boot normal, you might want to try SUPERanitspyware - http://www.superantispyware.com Also, before you do any of this, go to system properties and turn of System Restore, once clean, you can then turn it back on, if you are using it.

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Dear All.

Pls could somebody help me with my HJT log, My laptop seems ok apart from being unable to boot into safe mode.

Logfile of HijackThis v1.99.1
Scan saved at 10:26:39, on 17/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\sony\vaio power management\SPMgr.exe
C:\Program Files\sony\vaio update 2\VAIOUpdt.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Sophos\AutoUpdate\ALMon... Read more

A:HJT Log unable to boot into safe mode?

Welcome to TSF.

We will try and complete this fix in Safe Mode, however, could you please describe to me the method you used for booting into Safe Mode and the make and model of yuor machine?

Please subscribe to this thread to be notified of fixes as soon as they are posted by our Team. To do this, please click the "Thread Tools" button located in the original thread line and selecting "Subscribe to this Thread".

Before you begin, take a read through these instructions and download the programs that I've advised. Save the below instructions in notepad or wordpad, because you also have to work in safe mode without networking support, so this page wouldn't be available then. You should not have any browsers open during the cleaning process unless otherwise prompted.

If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are carrying out the procedures below.

Please allow yourself a few spare hours. Below are instructions for a virus scan(s) that can take longer then 2 hours.

It is also important you don't miss a step and perform everything in the right order!! .


Please download these additional files/programs. Do not run them unless instructed to do so.
Unless otherwise stated, they should be stored in the same directory as the HiJackThis program.

Download and install CleanUp!. ... Read more

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My name is Jay,

Yesterday I had a maleware attack (I am sorry I don't remember which "virus scanner" one) I proceeded to shut my computer down and re booting in safe mode. After that I ran malewarebytes and removed everything to the best of my ability. Upon rebooting I am unable to boot back into anything but safe mode, every other boot option just hangs and reboots.

I am writing this from my laptop, since I am unable to connect to the internet via my other pc (network connections deleted). Any ideas prior to me manual keying the hijackthis log into this post.

Appreciate any help.

Thank You,

A:Unable to boot into anything but safe mode

I am now able to connect to the internet however I am still locked in the safe boot loop. Listed below is the hijack this log. I have no XP CD to initiate an XP repair. Appreciate any help.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:24:23 PM, on 7/23/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17055)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\iTunes\iTunes.exe
C:\Documents and Settings\Joe\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.... Read more

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Computer was running fine, until recently where it will automatically restart once windows has loaded. My guess is that avast! (a virus program) is causing this, as it has happened to me once before on another computer.

avast! ran fine for a while, then the most recent update arrived and seemed to cause my computer to restart, so I had to uninstall avast! through safe mode.

However on this new computer, pressing, tapping, holding F8 during the boot sequence doesn't let me get to safe mode. I can either enter the BIOS, or a small screen with "select boot device" comes up, where my options are FDD, CD ROM or HDD to load first. Which doesn't help me at all.

All I would like to know is suggestions on how to get the computer to boot in safe mode.

Any help would be appreciated.


Windows XP - Service Pack 2
Dual Channel 512Mb Kingston RAM
Pentium 4 3.0GHz 630
Asus P5GDC-V Deluxe Mobo
Asus 128Mb 6600GT TD PCIE

A:Unable to start in Safe Mode

Hey what's up, I'm new here...

I don't know how much time you have when your desktop is loading but, here's another way:

Start-Run-type msconfig-BOOT.INI tab-Check SAFEBOOT-select Minimal if it isn't already selected.

Just wanted to say, make sure you CPU fan is running. I had 2 cases last year where the CPU fan was clogged with dust, and the other wasn't even plugged in to the motherboard. If your CPU is overheating, your computer can restart while the desktop is loading or at other random points

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Entered safe mode a few months ago no problem. Using Windows 8 Pro.

Tried to get into safe mode today but have a problem.

I have tried all the various permutations to get into safe mode (ms config, start up options etc.).

This is what happens: I use MS Config or one of the other ways (tried them all!) to get into safe mode. The computer seems to be booting into safe mode when I get a blue screen (not BSOD) which pops up and very quickly disappears, and then the computer reboots normally (into Windows 8). The screen says something like 'Windows has encountered a problem and needs to restart'. I am not totally sure as it is too quick!

Any thoughts?

A:Unable to enter Safe Mode

Originally Posted by lafargeotte


Entered safe mode a few months ago no problem. Using Windows 8 Pro.

Tried to get into safe mode today but have a problem.

I have tried all the various permutations to get into safe mode (ms config, start up options etc.).

This is what happens: I use MS Config or one of the other ways (tried them all!) to get into safe mode. The computer seems to be booting into safe mode when I get a blue screen (not BSOD) which pops up and very quickly disappears, and then the computer reboots normally (into Windows 8). The screen says something like 'Windows has encountered a problem and needs to restart'. I am not totally sure as it is too quick!

Any thoughts?

Restart your PC then hold the shift key whilst hitting F8, click "see advanced repair options then troubleshoot, then advanced options, then windows start up settings. Click restart then you will get a list of options select thge one you want and you should be good to go!!!

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Have not been in here for some time but due to what happened today (2nd time this month), I find myself compelled to do so. Stumbled on a now archived thread ?http://www.vistax64.com/vista-genera...e-mode-fubar.? and am finding myself in the same boat. I too have a Dell Inspiron, a (530) PC and have been experiencing the same problems mentioned in this thread ever since I got my machine about four years ago. It?ll slow waaaaay down very unexpectedly and eventually freeze up for no reason to the point where a normal shutdown is impossible. Today it did do a very, very slow shutdown but as usual on restart, all I got is the blinking dash in the upper left corner and also as usual F8 to put it in safe mode will not work. Luckily I got a generic boot disk which allows me to do a system restore but the time that takes, about 1 ? hours really gets to be a pain in the butt. This machine has done this ever since I got it, about 3-4 a year, lately more frequently. When not in trouble I can put it in safe mode just fine but when it does have problems it?s impossible to do so. Happens whether or not while I?m on the Internet in IE or Firefox or just on the system. When I choose repair option from the boot disk it tells me there?s no problem and system started just fine but it won?t do so. Always have to revert to restore from a previous point in time and it never, ever will let me get into safe mode while there?s a problem. With the security systems I got installed (avast, co... Read more

A:Unable to get into safe mode when there is a problem

Lets see if we can get your computer to perform faster.
Here are my suggestions, see if you can start with the clean boot. That would help a lot
Here are my solutions to freezing, and an excellent article, which I hope is of some help
Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Check memory with memtest86
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
Try a clean boot
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.
Test in safe mode, does it still happen?
Try with clean boot..

I think the problem slows you down so much that you cant get into Safe Mode.
This will also be of great help
Speed Up the Performance of Vista

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Good Evening....

I am currently trying to salvage a Dell 4600 system (XP Home, 512mb DDR Ram) that I thought was well, salvageable.

It was formerly owned by a friend who shared the PC with 2 children. He does not know exactly what caused the damage other than the fact that it was never the same after his adolescent son had an overly indulgent "session".

Anyway, upon powering on, I get the message stating that "Windows did not start properly..." blah blah. If either 'Normal boot' or 'Last known good configuration' is selected, the logo'd boot screen appears and then....nothing (screen is completely black). Selecting any one of the 3 safe modes results in the same thing, only with the words, "safe mode" on a blank (black) screen.

The RAM modules are firmly seated, as is the video card. All cables and plugs appear to be in place and secure. The hard drive activity light on the front panel flickers in the usual manner.

The only thing it is able to do is boot into the Utility Partition. From there I ran the Dell Diagnostic utility (this took over 30 minutes - it extensively tested the CPU, the system board, hard drive, video card, memory - everything) and to my surprise, all the components "passed"...with the exception of the floppy drive. Thinking that this may have been the cause, I disconnected the drive and adjusted the bios settings, but the results were the same.

Suggestions, anyone


A:Unable to boot (even in safe mode)

See if you can follow some of the procedures in the enclosed document.

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I am unable to start in Safe mode, will only give Bios setup screen.

All started with black screen and floating "input not supported"

Please help

A:unable to start in safe mode


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Hi all, I was looking for information on why windows won't start in safe mode and happend on a post from this site (thread closed though). After reading it, I attempted to follow the instrutions givin about using recovery console. After entering "fixmbr" I recieved a caution message that this could potentually damage the partion and render all partitions inaccessable. "fixboot says it will rewrite a new boot sector. My question is should I continue with "fixmbr" and 'fixboot"? and will this reformat the HDD?
I'm trying despratly NOT to reformat and lose all my info on this HDD.

(long story as to how and why I'm at the point I am)

can anyone help???

A:Unable to start in safe mode

First, see Troubleshoot: Windows Won't Recognize Your USB Hard Drive

As to fixing your hard drive... when you say it won't boot into safe mode are you saying the computer fails to boot? or just where during the boot into safe mode process does it fail?

As fixmbr only makes sense if disk failing on bootup.

Fixmbr only rewrites the Master Boot Record. (Corrupt MBRs are often the reason a disk won't boot up). Rewriting the MBR doesn't overwrite your data. (but is still wise to back it all up first)

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My name is Jay,

Yesterday I had a maleware attack (I am sorry I don't remember which "virus scanner" one) I proceeded to shut my computer down and re boot into safe mode. After that I ran malewarebytes and removed everything to the best of my ability. Upon rebooting I am unable to boot back into anything but safe mode, every other boot option just hangs and reboots.

I am writing this from my laptop, since I am unable to connect to the internet via my other pc (network connections deleted).

Windows XP
Version 2002
SP 3

Appreciate any help.

Thank You,

A:Unable to boot into anything but safe mode

I am now able to access the internet on my affected desktop. However I am still unable to boot into anything but safe mode. Each attempt to boot reboots right at the Windows screen then takes me to several options. 3 safe mode options, 1 start windows normally option, and 1 last good configuration option. The only option which brings me to windows is the safe mode choices. The other options simply start the reboot loop.

In addition I am unable to access the windows update page, each time I try to load it on internet explorer I receive an web browser error.

I have no Windows XP disc.

Appreciate any help.

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Whenever I try to start Windows in safe Mode, it fails to start, and suggests that I run Start Up Repair. I've run Start Up Repair, but that doesn't fix the problem. This only happens when I try to boot up windows in Safe Mode. It starts in normal mode with no problems. I have Vista.Edit: Moved topic from Windows Startup Programs Database to the more appropriate forum. ~ Animal

A:Unable to Access Safe Mode

From BleepingComputer Tutorials -?How to boot into Windows Safe Mode - Added instructions for VistaPlease be sure that these are the directons that you are using for Safe Mode -Thank You -

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I scanned using my Norton (this is my home computer - built by a friend) and it said I had a virus (downloader) and instructed me to reboot in safe mode using the "prescribed" method of going to start/run/msconfig and clicking on the boot tab and then reboot in safe mode. Well...only problem is my password didn't work to log in! So, now I need to get out of safe mode to reboot regularly to get to my stuff (next time I'll reboot using F8!!!). How do I do this? If I use F8 to get to the options of booting and try to boot normally, it STILL goes to safe - nothing I have done seems to work. So...how do I reverse this???? My computer is locked and I am unable to get in!!!!! Get around a password?

I have Windows XP SP 1


A:Need to reverse safe mode - unable to log in


do you have your xp disk?

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I suspect I have a virus. Had zonealarm until last week. Got ZA update which would never complete, so eventually removed ZA with their clean program, got Norton Internet Security. It would install and appear ok until rebooted (with 1 exception). After reboot, icon would not be in sys tray, and desktop icon and start all programs version would fail with incorrect parameter. Windows Security Monitor still thought Norton was active. Went thru many Norton removals and reinstalls with their support, and no fix yet. Today I decided that this may be a virus problem, not a Norton problem.
The 1 exception - after Norton install but before reboot - I could click on desktop icon for Norton and all would work ok. Then I would leave system for several hours and try the icon again, it would then fail, as would the start all programs version. The sys tray icon was still there and would work. On reboot, the sys tray icon vanished and no way to access Norton.
After rebooting, lost access to internet with browsers. Sometimes one browser would work - chrome or IE, other times no browser would work. I can access internet with safe mode and that is how I am running now.
At the moment, I have run Norton Removal Tool twice in safe mode, have downloaded and run Malwarebytes from desktop, and attempted to run TDSSKiller from desktop (in safe mode). It always fails with the microsoft message ... has encountered a problem and has to close.
Update - ... Read more

A:TDSSKILLER.exe unable to run in safe mode

No longer have original problem, which was that Norton Internet Security wouldn't stay installed, vanished on a reboot, though not gone according to Windows Security Center. I did a lot of things, no smoking gun as to cause of  problem. Had to reset windows security center by deleting repository. Ran MalWareBytes antispyware, but got no hits. Ran Windows Malicious Software Removal Tool, no hits. Ran MalWareBytes rootkit beta tool, abended most of time with blue screen and windows error msg requiring reboot. Once it listed off about 6 items - no names, but cleanup step wouldn't run, had to reboot. Manually went thru Documents and Settings --user-- application data and deleted anything related to virus software, did same thing on regedit. Most of this in safe mode with networking. Finally ran Norton Removal Tool again, and then the Norton install. The install installs a working system as always - problem is at reboot time. This time I did a full system scan with Norton before rebooting. Left the system up overnight with Norton Internet Security panel showing. System rebooted itself due to an Adobe Acrobat update, and Norton continued to work. I rebooted several more times and still worked. I ran ccleaner and registry cleaner, but after reboots and Norton appeared to be ok.
Looking at the DDS reports when I reported this problem, vs the one I run now when things are fine, the only clear difference is that in the WORKING system, there are now disabled device manager e... Read more

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I have a FBI moneypak virus (ransomware virus) on a Dell OptiPlex GX280, 80GB, Intel Pent4, 1GB memory, XP OS, Service Tap# H121671. I am able to log on the PC but when I try to go into safe mode it gives me (Logon Message: The system could not log you on. Make sure username and domain are correct, then type your password.) I am the administrator and i am able to login normally but not in safe mode is it because the virus disable safe mode? does anyone have any ideas?

A:Unable to logon safe mode

sry that was suppose to be 80GB HD and Service Tag #

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What am I doing wrong? I have Windows XP SP2. When I get the blue screen that says Press F2 for Setup, etc... I push F8 to go into Safe Mode but the computer continues to load Windows. I've tried this several times. Help?

A:Solved: Unable to get into Safe Mode...

try again...reboot and after about 5 seconds ...start tapping the F8 key about once per second...it may take several trys to work...also can try tapping the F5 key...that sometimes works

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How can I reach advance mode setting screen where we have all safe mode options right from my desktop screen. For some reasons I have tried all the function buttons on top of my keyboard, ctrl button and delete button, but none of them worked out. So do we have any other way to reach to that option

A:unable to access safe mode ?

Start>Run> type msconfig and click ok. There are some safe booting options there.

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