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Slow Dell customer support: how to get (actual) Dell support?

Q: Slow Dell customer support: how to get (actual) Dell support?

After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

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RELEVANCY SCORE 200
Preferred Solution: Slow Dell customer support: how to get (actual) Dell support?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

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RELEVANCY SCORE 137.2

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

A:call @ dell laptop support 877-773-3202 toll free , hp laptop support, dell laptop service, hp laptop customer service, hp laptop service centre, dell laptop help, dell laptop customer service, dell laptop helpline, hp laptop helpline, dell support

Spam.

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RELEVANCY SCORE 126.4

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

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RELEVANCY SCORE 119.2

 I bought the Laptop Dell about 4 months ago, model : Inspiron 7348.today, i see a problem with my laptop : the powder coating at the left-lower conner was foamed and the color was darker (original color is silver).I think it is dirty.So i clean it and the paint cover was scratched.my laptop was urgIy. have contacted to Dell Support center in Vietnam.But i can not image that They said Dell can not make warranty.I ask him Why ??? He explained to me the issue is made by customer. how they can said that! It is so funny.i wonder whether the issue happen with other Laptop Dell ? and How did Dell support his customer ??? 
Now, I feel angry with Dell.and I also understand Why so many people choose Apple's laptop....

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RELEVANCY SCORE 115.2

Nobody would Help me downgrade my Dell Inspiron from Win8.1 pro to windows 7 pro.

Is it a useless post? 
well, I purchased Dell Inpiron 3542 with Windows 8.1 Pro OEM
and been using it since half a year or so, and now I want to downgrade to windows 7 Pro because that's faster and more comfortable to me.. check this article, yes its free of cost but just for OEMs
support.microsoft.com/.../2832566,
Now I'm wasting 2 hours of my time already while debating with Microsoft customer support as well as Dell Support on phone again and again. and they just won't cooperate at all, whats the matter? aren't us your legitimate customers, now please some one kind enough there to help?
I'l send Express Code or Service Tag in private message, just some one please help me out.

Thanks

A:Is Dell Customer Support so careless to me?

DRZARAK,
You are absolutely correct that your purchase of Windows 8.1 Pro pre installed on your Dell computer gives you the right to 'downgrade' to Windows 7 Pro.   The Microsoft artical that you linked to states that quite plainly.  It is a bit surprising that someone could misinterpret that.
But there is no magic wand that makes this downgrade happen.  It requires that you completely wipe your current installation of Windows and reinstall the new version yourself, followed by all the necessary driver, Windows updates, application software, and your data.  A very time consuming undertaking, more so if you do not do it regularly.  
But that Microsoft article also states "Neither Microsoft nor the OEM is obligated to provide media for the downgrade."  In other words you have to obtain the software media yourself (as well as all necessary drivers that are readily available for download from Dell).  The article also details what to do should your new installation of Windows not automatically be activated (call Microsoft about activation as instructed in the Windows Activation dialog - explain that you are downgrading 8.1 Pro to 7 and they will probably ask for your 8.1 activation code from the sticker found on the PC).
I have two suggestions on how you may want to proceed to rid yourself of Windows 8.1.  The simplest is to upgrade for free to Windows 10.  This 'in-place upgrade' can be done directly over your... Read more

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RELEVANCY SCORE 114

Has any forum member encountered a "stop all activity" order from Financial Services when trying to submit a change of ownership form ? I purchased a relatively new Dell XPS M1530 from a storage unit auction and while trying to assume ownership online, a D-Tech took me all the way to the point of removing the Master P/W then announced a problem w/ Financial Services. Using a landline I contacted them only to have Finance transfer me straight back to Support which said they were transfering me back to Finance who said they would transfer me to T. Support.... at which point I hung up. Any Clues out there ? I have noticed user hpgl posting bios/master p/w and submit the following info in hope theres a chance I too could be helped.
Thankx to all forum users and especially posters who dare to break the bond big industry thinks they have on the personal computers who purchase their products..
Dell XPS M1530
Duo 2.4
3gb
320hdd
service 5TBZ6G1
express 12657547873
 

A:Dell Customer Support/Ownership Change

Surely someone has encountered this situation w/ Dell Financial. As big as they are and as many of us that there are,the chances are atleast 50-50. So I'll ask in a diff'rent way:
Anyone care to share their tips, numbers and or experiences sufferred from DELL with respect to master p/w requests, change of ownership requests and generally any info we as a group may find usefull ? Like,for example,the pertinent info from a live support chat (number codes ) not the entire chat but the meat of the request..

anyway just an attempt to get my post number up and maybe get the info to do it myself. My selfishness shall end with this: I've shorted 6 systems with 100% success and will post my photos and results.

Dell XPS M1530
s/t 5TBZ6G1
e/t 12657547873
 

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RELEVANCY SCORE 114

I bought a used Dell laptop from a reputable vendor, but unfortunately the admin password in the BIOS was set. A week ago I tried asking Dell support if there was a way to remove or access the function.
"Oh yes sir, we can do that!" was their reply. "But you have Business Services, you have to speak with Consumer Services. Here is their number."
The next agent says, "Oh yes, we can do that but you have to speak to the people at Out-of-Warranty Services. Don't worry. This one time service call will be free."
The next agent says, "Oh yes sir. We can do that but you must speak to the Canadian Services group."
The next agent says, "Oh yes sir. We can help you, but you must register online and provide a receipt as proof of purchase, and a picture of your service tag."
I go online, create an account, have my Dell recognized by the website by installing an app, and get the required documents and start all over again.
After going through all the transfers from one agent to another, I find someone that finally seems to be able to help me. I email him the documents. The account that I created seems to be completely inconsequential as they ask me for more registration, and details. We mess around with establishing me as a Dell client for 2 hours (of a day of vacation).
He finally tells me that he has a password that I can use to access the BIOS settings. I reboot and try it, and of course, it doesn't work. Several hours making ph... Read more

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RELEVANCY SCORE 100.8

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

A:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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RELEVANCY SCORE 100.4

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

A:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

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RELEVANCY SCORE 100.4

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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RELEVANCY SCORE 100

I really thought that dell improved, but clearly no!!

You guys just refuse to learn from your past sins.

The SR number is attached, this is for a brand new top of the line XPS 13 machine.
This supposedly super piece of machine had debris in the screen.

While this is bad still acceptable, however what boggles me is the customer support.
I have been reporting this issue and have been pushed from one dell department to another...without anybody helping me.

Why can't you show some customer service empathy and solve my *** issue!!!!!

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RELEVANCY SCORE 97.6

As we know Dell is one of the most reputed Brands in the field of information technology because of it provides high-quality services to its customers. But still sometimes some products of Dell might face some technical issues and due to these type of issues, some important work may get stuck. So if you don?t want to face such kind of situation then contact us we will help in keeping your Dell product Error-free. So for that, you have to dial our toll-free Dell Support Number +1-888-989-8478. For more details please visit our website- https://www.dial2support.com
 

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RELEVANCY SCORE 94.4

Hello
I just swapped out a e5-2603 CPU and installed a e5-1620 CPU in a Precision T5600.  The PC will not boot, and prior to a forced entering to bios setup, it gives a warning/error
"Your dell current power supply does not support the recent configuration changes made .."
My PSU is a 635W - this should be sufficient, yes??
So is the 1620 not compatible with this model?
thanks for any help, david

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RELEVANCY SCORE 94.4

I am very concerned. My laptop is consistently taking forever to start and/or freezing. Is it possible to uninstall anything dell related? Or how do I fix it? I created a system report from the system information module if that would be helpful I can send it. The event log keeps complaining about the Dell applications listed below as reasons it is failing:
This error occurs repeatedly at start up: 
The Dell Foundation Services service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
A timeout was reached (30000 milliseconds) while waiting for the Dell Foundation Services service to connect.
A timeout was reached (30000 milliseconds) while waiting for the Dell Help & Support service to connect.
A timeout was reached (30000 milliseconds) while waiting for the DellDigitalDelivery service to connect.
The DellDigitalDelivery service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
In Applications:
DellUpService.exe
[5] ERROR- FindPartObjects() Lable not matched! Target:WINRETOOLS, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#
[5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#
5] ERROR- [SOSINSTALLER] TRYMOUNT-DELLSUPPORT: mk_dellsupport_lnk can't find DSP! errno=0   at utilities.SymlnkBroke... Read more

A:Dell Foundation Services and Dell Support Software Crashing Laptop

I am no expert here, but it looks like the Update service is looking for a Recovery partition which may hold the WinRE tools.  On my current system, that would be partition 4 but it could be different on yours.  Running the command below in an administrative command prompt should show what partition is configured for the Tools.
reagentc /info
Have you made any changes to your drive configuration?  The reagentc info should show the same partition the Update Utility is looking for.

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RELEVANCY SCORE 94.4

PC: Dell Inspiron 15 3542
OS: Windows 8.1
Problem:  I am unable to download drivers from the dell support website
Dell System Detect has been successfully installed on my PC.  It's icon is present in the system tray.  Inspite of this I am repeatedly getting the message that I need to download and re-install the Dell System Detect software.  No matter how many times I install it as the administrator, I get the same message.  I am unable to accomplish anything on the Dell Support Website. 
I have looked for a problem with the software on my laptop.  Sfc scans do not detect any problems with missing or corrupt windows software.  What else can I do to correct this frustrating glitch?

A:Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

do u have "supportAssist" installed? try using that. and also have u registered ur "service Tag" or "express service tag"
the SupportAssist" can be found by going to start screen and clicking that arrow that takes u to all the apps installed on ur laptop
no, dont work for Dell, just offering suggestions

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RELEVANCY SCORE 94

Dell Support "Assist" just ran without giving me an option to stop, pause, or control in anyway.  It was using nearly all computer resources (I could barely save the word document I had open at the time).  This isn't "assist" more like computer take over.

How can I control the S. "Assist"?  How can I adjust the time between it's runs (currently it looks like monthly)?  After finishing it's scan or whatever it finally closed (cuz it wouldn't close the 20 times or so I clicked the "X").  I then opened it, looking for some results of the scan, and found none.  How can I view results?

Right now, seems like worthless bloatware.

Also, there is not a [New Post] button on the Laptop Forum (at least for me).

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RELEVANCY SCORE 94

I got a DELL Inspiron 7559 in July 2017. The rear left corner is already pulling a part at the seam. It doesn't seem to be the hinge, but it does pull further a part when opening and closing the screen. 
I called DELL support. Even though the computer is only 5 months old, this problem isn't covered under warranty. 
Online, it looks like several other 7559 buyers have experienced the exact same problem. It seems unethical of DELL to have a recurring manufacturing problem and refuse to repair it.
Any suggestions on options to get the split repaired without spending $140? 

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RELEVANCY SCORE 94

Hello Everyone, In Dell XPS desktop 8500 PC, under System, or system info,  the link is showing wrong language?, if you click system and security, then System: On this page, the first tab is 1.Windows Edition, OK second tab is 2: System, OK third tab is 3: Dell Support: Wrong below this dell support is where you can find website: Online Support a blue highlighted and it supposed to direct it to Dell US website, instead it goes to Fr, check this out: www.dell.com/.../frbsdt1 Troubleshooting: I tried the Dell's suggestion to check on the Clock, Language and Region, everything is set to the right one to US.. despite the fact that the info is correct, somehow the support site is wrongly linked, is there a way to fix, any suggestions and steps to resolve this will be appreciated. Thank you

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RELEVANCY SCORE 94

TO USERS OF DELL LAPTIOS WITH DELL WEBCAM CENTRAL SOFTWARE:
IF YOU ARE HAVING PROBLEMS WITH THIS SOFTWARE, PLEASE REPLY TO THIS POST WITH YOUR COMPUTER MODEL AND THE VERSION OF THE SOFTWARE THAT IS INSTALLED ON IT.
DELL IF YOU ARE READING THIS FORUM, YOU KNOW ABOUT THE NUMEROUS PROBLEMS YOUR USERS ARE HAVING WITH DELL WEBCAM CENTRAL, WHICH ARE BEING REPORTED IN THE DELL LAPTOP VIDEO FORUM AND ON NOTEBOOKREVIEW.
THE PROBLEMS ARE THE FOLLOWING:

FOR MANY USERS, THE SOFTWARE DOESN'T WORK OR DOESN'T WORK RELIABLY.
ON VERSION 1.40.28, 1.40.38, 1.40.42, 1.40.52, WHICH COMES ON THE M4600, THERE IS AN ANTI-MOTION BLUR SETTING, WHICH IF ENABLED, BREAKS THE WEBCAM COMPLETELY. THE SETTING CANNOT BE CLEARED BECAUSE IT DISAPPEARS! EVEN DEINSTALLING THE SOFTWARE DOES NOT CLEAR THE SETTING.
THERE IS NOWHERE TO DOWNLOAD VERSION 1.40.28, 1.40.38, 1.40.42, 1.40.52 OF THE SOFTWARE ON THE DELL WEBSITE.
THE SOFTWARE IS NOT AVAILABLE IN "MY DELL DOWNLOADS", EVEN THOUGH IT WAS INSTALLED BY THE FACTORY.
THE SOFTWARE IS NOT AVAILABLE IN DRIVERS AND DOWNLOADS.
THERE IS ANOTHER VERSION OF THE SOFTWARE (1.40.05, 1.40.35) WHICH IS AVAILABLE (IF YOU KNOW WHERE TO LOOK FOR IT), BUT IT IS NOT COMPATIBLE WITH THE WEBCAM ON THE M4600. DELL TECHNICAL SUPPORT INSTALLED THIS VERSION ON MY M4600. IT DOES NOT WORK, BUT I COULD NOT COMPLETELY DEINSTALL IT.
THE DEINSTALLATION UTILITIES FOR THE SOFTWARE DO NOT WORK PROPERLY, LEAVING BEHIND REGISTRY ENTRIES, AND FILES IN C:\Program Files (... Read more

A:OPEN CALL TO DELL TO SUPPORT DELL WEBCAM CENTRAL

My computer is a Dell Latitude E6520, with Windows 7 Professional 64-bit edition. I couldn't agree more with the above statement - Dell's "support" (and I use the term loosely here) is practically non-existent.

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RELEVANCY SCORE 94

Yesterday I clean installed the Dell factory image using reset PC. All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version 4.3.7.0) but that was successfully removed 15 minutes later for Dell Data Vault (version 4.3.8.0) ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time  a successful application removal message for Dell data Vault (version 4.3.8.0). is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

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RELEVANCY SCORE 86.4

I keep getting these errors.  I uninstalled Dell Support Assistant, Dell Support Assistant remediation, and dell update services  and reinstalled them all but the errors keep coming back and I have a feeling something important in the winretools and dellsupport partitions are not getting updated.
Does anyone know how to fix this?
Errors for Remediation Service:
[10] ERROR- FindPartObjects() failed to find by both MSFT_PartitionToVolume and find_comp_by_files! #StackInfo#
Errors for DellUpdate Service
[13] ERROR- FindPartObjects() Lable not matched! Target:WINRETOOLS, Current:DELLSUPPORT, Partition:PartitionPos {disk:0, part:6}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#

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RELEVANCY SCORE 86.4

Hi, I own Dell Vostro 2520 with Dell Wireless 1704 802.11 b/g/n. Recently I upgraded my home wifi to 5G. I am unable to connect my Dell Vostro to Wireless as it does not supports 5G. How can I upgrade my Dell Wireless so that it support 5G Wifi connections? Do I need to change my Network Adapter?

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RELEVANCY SCORE 84

trying to open dell help and support.exe'  gets this dialogue box -
After a few attempts, Dell Help & Support failed to connect to the service. Do you want to quit?''

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RELEVANCY SCORE 84

Is this the way DELL Support generally works?
I raised a complaint that my under warranty laptop has some issue. Forget about right action, even after a week I am getting lot of emails saying we will call you to diagnose your issue.
I though DELL support will be good from now I will never recommend anyone DELL laptops if my case is not solved soon.

A:DELL Support :P

How did you contact Dell? Are you sure you actually contacted Dell? Many scams are in placed using fake web sites that will be looking to take your money. If you call or do an on-line Chat with Dell, they will help diagnose the problem at that time. If you e-mail, it's going to take more time.
Here is the phone listing: http://www.dell.com/support/incidents-online/us/en/04/contactus/Dynamic
Here is the Chat Support: http://pilot.search.dell.com/chat%20support

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RELEVANCY SCORE 84

From my research, XMP 2.0 is supported by Intel’s X99 and 100 series motherboards. I do not see any XMP options in our BIOS (I have the XPS 8900) but also read some reports by users here that their ram was automatically overclocked. So I'm under the impression that XMP is enabled by default.
I'm asking this question because I'm interested in upgrading my ram to 2666MHz which is shown compatible on the Crucial website but on Dell's documentation, all I see is 2133MHz.
Could anyone verify this?
The ram sticks I'm planning to upgrade to is Corsair Vengeance LPX 2666MHz C16. I thought about the Corsair Dominator rams because they look cool and price isn't that different with these inflated prices but it would help a lot if someone from Dell or experienced users from the community could confirm my findings.
Thank you.

A:Does Dell XPS support XMP 2.0 (ram)?

Which XPS?
And,
Probably not...

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RELEVANCY SCORE 84

I have a dell computer with Windows XP home. When I recieved my computer, I never recieved my operating system cd. Now, I find that my windows is corrupted and I can't even get into safe mode without a blue screen. I looked up the stop error, and found a microsoft support page with troubleshooting suggestions. Unfortunately, most of them require the use of the Windows XP cd, so I couldn't fix the problem.

I called Dell support, and they told me I am out of warranty. They said that they can only mail me the OS cd if I'm under warranty. I don't understand this because whenever someone buys windows, they have a license to use the OS on a computer. The license allows me to reinstall windows on the same computer. I don't see why a warranty should even be an issue. Am I incorrect? Is my license basically void because my OS is corrupt?

Has anyone heard of this situation? Should I try to go after Dell for that OS cd? The idea that I have to buy a new copy of windows just to reinstall is foreign to me.

A:OS cd and Dell support

No, you are not out of luck. The XP CD, once provided with every Dell, is now available at the time of computer purchase for an additional fee of $10. The CD is irrelevant. If you know someone with a copy of XP Home, you can use their CD.

NOTE: There was most probably a copy of XP on your hard drive and a utility to make your own installation CD, only you didn't know it. If you can still boot to XP, look under All Programs for a Dell provided program. You may still be able to burn a copy of the XP installation CD.

You are licensed to run one instance of XP Home on your Dell computer. When you purchase a copy of XP, you are actually purchasing a product key which give you the right to run Windows XP on one computer (in this case, your Dell).

P.S. - There is a number affixed to your Dell that says "Service Tag." If you ever need to download drivers for your PC, go to Dell's support site and insert that Service Tag number. You will then be directed to the driver downloads for your particular PC.

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RELEVANCY SCORE 84

I upgraded my XPS L701X to windows 10 - I had audio problems so reverted back to windows 7. I still have audio drop outs and stutters. I've given up looking for a fix and want to re-set my laptop to factory config.
I no longer have the original factory disks. How can I get a set of original factory install (windows and Dell drivers etc) that came with my machine in the first place. I had this laptop from new and have it registered with Dell but my warrenty ran out long ago.  I can't seem to find a way to speak to Dell to order a set of disks.any suggestions?

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RELEVANCY SCORE 83.2

Dell has a problem with some Dell Vostro 200 pc's which involves a black screen just after boot. The advised solution from Dell is to set prefetch to only boot rather than boot and applications. Empty the prefetch folder and in effect not use prefetch as it was designed for Windows XP, Is this a legitimate solution for customers experiencing this problem? I always thought prefetch was supposed to "speed things up". Any suggestions about this? Is Dell just blowing the customers off?

The solution provided by Dell is here: http://support.dell.com/support/top...22D726C3ECAB2516E040A68F5B285FF8&doclang=en#6
 

A:Dell Technical Support

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RELEVANCY SCORE 83.2

I have started to get the following message when starting up:

Dell Support Centre has stoped working, windows will close the program and report if a solution is available.

Nothing happens if I wait for it to close, ditto if I close it myself, I must admit I have never had to use the support centre but wonder what is going on
Vista Home, SP2

A:Dell Support Centre??

Just disable it, if not needed or wanted
Pujutengineered World: How to Disable Dell Support Center Startup

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RELEVANCY SCORE 83.2

Who uses this program? I uninstall it because I do not use it. Are there any benefits to it? Can you use this program to update the drivers?

A:Dell Support Center?

It's just automated updates for your PC and drivers. It's useful.

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RELEVANCY SCORE 83.2

I just ordered a Dell OptiPlex 780 from eBay (I probably got a lemon or a chopped and screwed computer) and I want to order a graphics card to put in it when it gets here. What GPU would be best to put in it? Money really isn't a problem.  

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RELEVANCY SCORE 83.2

Received a 7275 today but cannot get the resolution to increase to 2560x1080 on my external ultra-wide. Unplug the HDMI and plug it into my old laptop. 2560x1080. The maximum resolution in the advanced settings are 1920x1080. Help.

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RELEVANCY SCORE 83.2

My Store and xbox stopped working.  So I clicked on Dell Help.  Got message it stopped working but no way to fix.  I had seen online that sometimes "store" stopped because of Win 10 updates.  I removed the latest update and rebooted.  I got back Store and Xbox but not Dell Help. I still says "failed to connect to the service".

A:Dell Help & Support not work in Win 10

wholyn,
It is possible the site was down. Did you try rebooting and trying again to connect?  Have you performed any Dell Updates to see if that will resolve the services? If not, try the Dell Updates..

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RELEVANCY SCORE 83.2

I have a DELL Studio XPS 1640 Laptop running Windows 7 - 64 bits. I am using Firefox instead of Explorer. I cannot run DELL Support Center because it looks for IE and I am not using this software. Anyone know how to fix this problem.

A:DELL Support Center

Hello,

Did you disable IE or something? Try turning it back on, and see if the problem goes away.

Hope this helps,
~Jonathan

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RELEVANCY SCORE 83.2

I just finished a two-day marathon that started with McAfee Techmaster and migrated to Microsoft Support.  8 1/2 hours on Sunday, 2 hours today.  The latest Windows 10 Update apparently had some problems, resulting in the disabling of the Start icon, Cortana, Notifications Icon and more.  McAfee could not figure it out apparently, and the first online, chat Microsoft IT support person totally failed after nearly four hours of effort.  Another couple of hours on the phone with another Microsoft IT expert looked like a success until I encountered another glitch this morning with my Outlook Contacts being missing and some kind of restore function returning them but then I could not sign back into the computer.  So, the last person I spoke with resolved that problem, and the laptop seems to be operating normally.
My question is whether or not Dell Support personnel are trained and have access to Microsoft command codes, etc. to remedy Windows 10 problems?  If not, I am beginning to think that a person needs multiple support contracts to handle all the various problems encountered by PCs and Windows Operating Systems - as opposed to Apple.
If I am correct, I would need the following tech support contracts:
Microsoft for Windows 10; Dell for Dell-specific problems; McAfee for security-related problems, and maybe someone else to deal with "all the rest"?
If someone could clarify this issue, it would be appreciated.  I paid for a four-year... Read more

A:Dell Support for Windows 10

Extended warranties are only for Hardware failures, not software. Get software support for the windows 10 operating system from Microsoft. The MS Community forum is a good place to get help from MS and other users. http://answers.microsoft.com/en-us/windows

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RELEVANCY SCORE 83.2

Hi Y'all. I'm back with another family problem. My mom has a Dell computer and yesterday began getting the message Virtual Memory low. I visited her today to see if I could fix it....Discovered when she reboots the "wallpaper" comes up after the log on but not only is she getting the 'VM Low' message she is also getting:

1. "A problem is preventing Windows from accurately checking license for this computer. Error Code 0x800705aa." And

2. "User Init.exe - Application Error - The application failed to initilize properly. (0xc00012d). Check OK to terminate the application." And

3. "Taskmgr.exe - Application error /same message as User Init.exe/".

So I tried for two hours to get assistance at Dell and NEVER got to talk to a person. No icons appear on her desktop and there is no Start button. I F-8'd a bunch. I tried:

1. Tried to take computer back to "last known good configuration"
(no change happened)

2. safe mode
(same wall paper but no icons nor Start button)

Does anyone have any suggestions. I couldn't get into Bio's......not that I'm an expert anyway but my XP hard drive crashed and I found this out by going into bio's.....maybe it's different on DELL!

I think I'll have to just reload her OS. Tell me if this is the right way and if I'm leaving any steps out.

1. Turn off the computer and when it starts to reboot, put in the CD.
2. Hit any key when promp... Read more

A:I NEED A Dell Support EXPERT

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RELEVANCY SCORE 83.2

Hi all,

You have been very helpful in the past, so just wondered your thoughts on Dell Support 3?

I've started getting pop-ups from Dell offering me this service.

I've gained a bit of insight into it via on-line, but nothing really conclusive.

I'm of the opinion that if it ain't broke, then don't fix it, but i stand to be corrected and Dells package may be fantastic for all i know?

Anyway if anyone can offer advice i would be most gratefull.

Regards

Tim.
 

A:Dell Support 3, yea or neigh?

If it's free OK, but if you have to pay for it I wouldn't bother, you'll get better support from Tech Support Guy
 

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RELEVANCY SCORE 83.2

my Inspiron 5547 back cover is broken after end of warranted time.i contract to dell support in thailand.but i cannot buy / get service because- they cannot open sell part / service without Service Tag or Express Service Code- they cannot open sell part / service for out of warranted device in Saturday or sunday- they not have store of store that have part - him think no part store for replace - him tell no my notebook informational no detail of warranted but i can open your website and get more detailed Inspiron 5547 Service Tag: 
<Service tag removed>
Express Service Code: 
<Express service code removed>
Ship date: October 02, 2014 Country: Thailand PrintService Start date (GMT time zone) End date (GMT time zone) STANDARD TECHNICAL PHONE SUPPORT October 02, 2014 October 03, 2015 POW (Parts Only Warranty) October 03, 2015 January 04, 2016 NBD (Next Business Day on-site) October 03, 2015 January 04, 2016 COMPLETECOVER COVERAGE PROGRAMME October 03, 2015 January 04, 2016 ProSupport for IT Tech January 04, 2015 January 04, 2016i unknown why dell thailand is working on bad process. in my experience from other brand. dell thailand make very bad thinking to your brand.

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RELEVANCY SCORE 83.2

can't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing ?
 

A:Dell Help And Support Center

Start, RUN, type Services.msc and hit enter.
look for the "help and support" service and start it. see if that helps.
 

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RELEVANCY SCORE 83.2

Somehow, dell support software was deleted from my Dell 570 Inspiron Windows 7 software. I have tried several times to download but keep getting error messages that there is no software. It was working a week ago until I had to do a system restore. I have searched the net but cannot find an answer to reinstalling. Can anyone help me.
 

A:dell support center

Closing dup. Please do not start multiple threads on the same topic. Two of us have replied to your other thread. The ball is now in your court.
 

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RELEVANCY SCORE 83.2

Hi Rishi,
does that mean that if I have a processor that supports 16GB RAM I could upgrade my RAM? My exact model is Intel Core i5-2520M and according to this site processors.specout.com/.../Intel-Core-i5-2520M 16gb RAM is supported
Regards,
Matteo

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RELEVANCY SCORE 83.2

I find it frustrating that there aren't any actual manuals for my laptop, but I thought, at least, that the Help & Support application would be able to give me answers. 
However, every time I try to start it, I get the following:
"After a few attempts, Dell Help & Support failed to connect to the service. Do you want to quit?''

I've ensured that I have the most up-to-date version, I've reinstalled, I've tried everything I can think of, but no joy.  I did see another person ask this question over a year ago, but the reply was very difficult to understand (grammatically, not technically), so I am hoping someone else can give me some ideas.

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RELEVANCY SCORE 83.2

I've purchased 2x8gb TEAM TED38G1333C9-SBK memory banks and managed to install them but my notebook failed to boot (4 BIOS beeps). After some research I found that this model supports max 8 GB (2x4) unless Sandy Bridge i5 cpu should work fine with 16. After second try the system have been running successfully for one day with 16 GB but then failed to boot again (after hibernation). Has anyone upgraded his dell 3350 to 16 gb (I found few success stories on internet)? Is DELL planning to make BIOS update to fix this issue? Any useful information will be appreciated.

A:Dell 3350 16 GB RAM Support

Hi,
Could you confirm if the system is Vostro 3350?
Thanks & RegardsManshu S#iworkfordell

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RELEVANCY SCORE 83.2

hello i heard Wan n bluetooth consume lot of battery.
that's why i disabled those drives
after that dell support center warn that disabling device affect the system
does it true ?

another offtopic issue
does it's urgent to update my win7 os.
does updating os slow down pc ?

thanks in advanced bro

A:about dell support center

Disabling Services does nothing to conserve energy unless you have a ruwaway Process that is hogging your CPU which requires troubleshooting in other ways.

You should keep Win7 fully updated for best security and performance. Optional Updates will help keep your drivers current and can also be trusted and useful.

Use the Win7 firewall with a free lightweight AV like Microsoft Security Essentials or Avast 6.

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RELEVANCY SCORE 83.2

The Irish and UK Dell support website is down. When logging in with my product code I get:


Error: 500 Server Error
Application Init Error. We are unable to display the requested page.

This has been like this for the last week.

A:Dell Support website down

Hi,We’re listening. We did check and the website is loading now. There might have been a temporary outage due to maintenance. We request you try accessing the website now. You can also try a different browser.

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RELEVANCY SCORE 83.2

I am returning the Dell described below. Decided to do that on or about Sept.23 and I began applying to Dell for their RMA number. The timing of my ordering and then receiving the Dell was an almost impossible time. I am blessed with the C.O.P.D. disease and a head cold began to make it's presence known---and how it did!! Still have it and you never want the combination of these two "killers" to hit you together. I began to have my anxiety depleted when I could not get in touch with Dell; or rather no contact with any sympathetic soul and in fact, it was pretty much just the opposite. Support in India is strictly for no one. Well, they got my Scotch/Irish anger burning and I didn't give up---it was like not being able to contact anyone at Dell Support. I really and truly felt helpless; it was like no one was home.
Dell kept saying that I had 21 days to return the computer and I had among the several items in the computer box this one page of printed info with Dell logo in several places so I scanned it and sent it attached to one of my many emails to anyone at Dell I could find a name for. Today, I got my answer. Who ever approved it said he(?) was making an exception and gave his approval. Don't really see how an exception was made when the "letter" I scanned and sent to them clearly said 30 days and in which I was well within the boundary. I did threaten Dell with letting PCMag and Smart Computing know about their lack of support and commu... Read more

A:Dell and their lack of support

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