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factory reset to 8 update to 8.1 little tip

Q: factory reset to 8 update to 8.1 little tip

Ok people,
just a little tip to get you to 8.1 a bit quicker after a factory restore back to W8.

You do not need the Net framework updates/browser choice or malicious software removal tools KBxxxxx's,
about 25 approx.

Roy

RELEVANCY SCORE 200
Preferred Solution: factory reset to 8 update to 8.1 little tip

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: factory reset to 8 update to 8.1 little tip

Before upgrade to Windows 8.1 from the Windows Store, you do not need to install all Windows 8 updates from Windows Update. You only need to install KB2871389 update, then you?ll be able to install the Windows 8.1 update via the Windows Store. But if you've opened the Windows Store and you don't see the Windows 8.1 update, then you will need to also install KB2917499 update.

Take a look at this post: How to if you have Windows 8.1 update 1 installed

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RELEVANCY SCORE 71.2

I got this today "Your device is at risk because it’s out of date and missing important security and quality updates. Let’s get you back on track so Windows can run more securely. Select this button to get going"

I ran several command prompts including chkdsk,  got  a repair utility to repair registery... etc,  defragmented and everything  I tried every solution found online and  I still  get this error when useing updates.  I even updated my drivers. I tried everything,  s  I even uninstalled my antivirus and tried it again.   I gave up and tried to do a reset  and also tried to whipe everything and do a reset and can not. really odd. 

Any insight will be appreciated.

Also on the microsoft website I saw a security update dated 09/25/2017 ( today)  and when trying to manually update it said it did not apply to my pc.  I own a Dell Desktop all in 1 64-bit operating system Product ID 00325-95873-11633-AAOEM touchscreen 24 inch all in one

A:Windows 10 update issues. Also can not do a factory reset or any kind of reset

This sounds like your system took a hit with phishing-ware or other malware.
Factory reset instructions:
www.dell.com/.../reset-or-reinstall-windows-10-on-your-dell-computer

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RELEVANCY SCORE 66.4

Windows update is stuck at 0%. I reset it to factory settings because I bought from some store that sold used computers. here are the things that I did. 1. I turn metered connections off as I read some problems came up with that still didn't work. 2. I did various things that did not do anything in command prompt like sfc/scannow but it said I had no problems. I tried troubleshooting windows update it shut off bits and other stuff but got stuck while restarting bits. now it is freezing when I try to activate anything in the control panel please help or should I just reset my computer.

A:Windows update stuck at 0% after trying to update it after i reset it to factory

I've found that the first set of Windows 8 updates takes forever to get past 0% Downloading. Just let it go for a couple hours.
 
Someone on Reddit described it as:

New installations of Windows 8 update certain system files in the background. The foreground "update" app can't get a lock on the update repository, so it just hangs until the background updating is done. It usually takes a couple of hours. Just wait it out.

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RELEVANCY SCORE 65.2

Hi I had to do a factory reset on my friends Toshiba and now it wont update. My friend has a Toshiba Satellite Laptop which is a Windows 8.1 64 bit, 4 gig. The reason for a reset was do to constant freezing and video lagging. There were several things that were ocurring. I had done scans to make sure is was not a virus issue before doing a factory reset.

I have checked services to make sure it was turned on.

I tried to upload a snipit to show you the error but for some reason it wont let me download it Argh! It should have downloaded.

Here is the error code on the update page 8024A008
 

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RELEVANCY SCORE 64.4

I'm not sure what has happened here. My daughter has a sony Vaio laptop that came with Home Premium installed. I upgraded it to Professional and it's been working fine for over a year. A few weeks ago it just wouldn't start so inserted the Professional installation discs and did a start up repair which seemed to do the trick. Last night she turned it off, but when she restarted this morning it was as if she had just received it as started up on Home Premium and looks like a factory reset.

I went to system restore and last restore point at 9am this morning so again looks like a completely fresh pc and first restore point is the windows update. Is there any possibilty that both OSs are still present and for some reason it is launching the wrong one? I don't want to go through a full instalaltion etc if not needed. All the data is backed up, but going to take a while.

I am of course concerned this is the second "incident" in a month so is the laptop going thorugh a major meltdown and likely to continue to struggle?

Thanks for any advice

Mike

A:Laptop factory reset after windows update!!!!

If it was factory restored there would be none of her files remaining.

Please post back a screenshot of the maximized Disk management drive map with listings, using Snipping Tool in Start Menu: Screen Shots

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RELEVANCY SCORE 64.4

I am running an HP desktop with Windows 7 Home Premium 64 bit. My machine was used by someone else and came back flooded w viruses. It didnt come with a backup disc and I have my personal stuff backed up on micro sd with adapters so I did a factory reset and all went well except now windows update wont work. I let it run for 24 hours did another factory reset and went straight to windows update. Still wont work. Anyone know a way around this?

A:Problems with windows update after factory reset

I should note I went to windows update problems and it wont let me download the SURT tool. Also windows update is not giving me any errors. It looks fine but it just sits there like its trying to find updates and says last time updated never. Never had this happen.

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RELEVANCY SCORE 63.2

Problem #1 that just happened and has happened since I finished Setting my computer back to factory settings. Even though I have updates set to Automatic Update. A window keeps popping up saying I need to set it that way?? So I click it any way, and that's when a svchost starts to go through the roof.

A:Reset to Factory Settings, Computer wont update + 2 other problems

Standard problem now on clean installs of Windows 7. You should download and install IE11 and .NET 4.6.1 before proceeding. If you do an advanced search in BC for Windows 7 update problems you will see you are not alone. There is a convenience rollup package that has all updates from SP1 to April 2016.

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RELEVANCY SCORE 63.2

Problem #1 that just happened and has happened since I finished Setting my computer back to factory settings. Even though I have updates set to Automatic Update. A window keeps popping up saying I need to set it that way?? So I click it any way, and that's when a svchost starts to go through the roof.
 
Problem #2, that is mentioned about. This svchost, that points back to system 32. Once activated ( how ever it gets that way, other then what I mentioned above ) Then goes sky high, to the point I fear the computer will start to fly off my desktop. It's shot up as high as 1,500,000Ks, and even peaked up near 2,400,000 K while trying to update last night. So I finally just shut the computer down. Because I was afraid to leave it that way over night, or it might just fry my computer period.
 
Which leads to Problem 3, ( which is really problem one but ) where and how this all began. It all began with me being very unsatisfied with the way my computer was running. I was getting Problem 2, among others. But now compared to what I've seen happen since the reintsall? That same svchost was only rising to 400,00 & 560,000 before doing the reinstall. The computer wont update. I've had it running for 6 hours, all the time I've had to keep "ending process" on that svchost. Because those numbers and super high CPU & Memory #s also scare me.
 
This is the 4th time ( 2nd on this machine ) I have done a set back to factory settings on a Windows 7 64 home edition. I did... Read more

A:Reset to Factory Settings, Computer wont update + 2 other problems

Standard problem now on clean installs of Windows 7. You should download and install IE11 and .NET 4.6.1 before proceeding. If you do an advanced search in BC for Windows 7 update problems you will see you are not alone. There is a convenience rollup package that has all updates from SP1 to April 2016.
Please read the following guides.
 
http://www.tweaking.com/forums/index.php/topic,4799.0.html
 
http://wu.krelay.de/en/2016-08.htm

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RELEVANCY SCORE 62.4

Hello,
After a faulty harddrive (one of a RAID 0 array), both of which were replaced by twice the capacity HDDs, I restored from a system image, having changed my RAID Assembly to RAID 1. However I had many problem with my setup, one of which was the complete inability to download anything, whatever browser I was using. I finally bit the bullet and did a factory reset. I used a system recovery disk I had created when I first bought my system, back in Aug 2010. I also decided to relocate my user and Program Data folders using audit mode. All seemed well until I tried to run Windows Update. (Windows 7). It would not run. giving me the error "Windows cannot run Windows update because the service is not running". I checked that both windows update and BITS were running, I renamed the Software Distribution folder and restarted Windows Update, all to no avail. I also ran a scannow which reported corrupt windows files.
How can I possibly be getting these errors after a complete Factory reset? Is it perhaps the fact that Dell Factory reset does not support audit mode to relocate User folders. I have also read that the Intel Rapid Storage Technology drivers may be affecting Windows update. I have run a factory reset before back in Dec 2011 and everything was fine.
Can anybody help me please?

A:Corrupt windows files after Factory reset and window update won't work

Do the factory reset again but don't mess with the user and Program Data folders. Once that completes, try Windows Update.

If that doesn't fix the problem: Clean Install Windows 7

Follow the instruction in this note (in the tutorial):

I'd also suggest dumping the raid setup. Instead use the 2nd drive for backup.

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RELEVANCY SCORE 57.6

Is there ANY way to find/add/download somehow restore my missing touchscreen driver?  When I first called Toshiba they told me to call Microsoft.  Microsoft told me to download the driver from Toshiba's site.  Toshiba does not offer this
on their site.  I called them back a few times, until the unit is now out of warranty, and Toshiba just refuses to help other than to say sorry.  I would really like the touchscreen functionality back and have tried the factory reset (through recovery)
but that didn't work.  I tried the 'hold the zero key while powering up' but that did not bring up the recovery screen at all.  I'm now up to Windows 10.  There must be some way to get this functionality back.  Thanks for any help!

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RELEVANCY SCORE 57.2

BSOD Still crashes after a factory reset. Attempt to reset the display driver and recover from timeout failed.

I thought a clean factory reset will fix the issue. But it is still has the BSOD. I have uploaded the zip file that contains the dump as instructed.

A:BSOD Still crashes after a factory reset. Attempt to reset the display

Your display driver is outdated.
Update it by following these instructions.

How-To Install AMD Catalyst? Drivers For A Windows? Based System


Code:
fffff880`046e0000 fffff880`04cf7000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Thu Jul 02 18:45:07 2009 (4A4CF223)
CheckSum: 005C2509
ImageSize: 00617000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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RELEVANCY SCORE 57.2

Getting an infinite loading sort of error where my comp goes to HP loading screen, blackscreen, turns off, and repeats. Very annoying and nothing I've seen so far is working. I don't have a disk or drive to use to reload Windows with, and I didn't set any system restore points like an idiot, so I'm stuck here. I'm not that great with computers so any help would be appreciated, thanks.

A:Stuck restarting after failed factory reset, reset still not working

What is the full model number of the HP desktop?

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RELEVANCY SCORE 56.4

Deal All,

I need your kind assistance, we have a RICOH MP 2501SP copier machine, but since yesterday it asks for the username and password (please check the attached photo), could someone please tell me how to factory reset it? we don't have the right username and password.

Note: the recommended username (admin) and password (Blank) is not working

Thanking you all in advance.
 

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RELEVANCY SCORE 55.6

Hi,I cannot log in on the Windows screen. I have a password for Bios. I just need to be able to get into this computer, I bought almost 2 years ago on eBay and have not been able to use it! Please help! I just want to reset this so I can use it.Thank you, Jessica

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RELEVANCY SCORE 55.6

I was having issues with my hp laptop, so I tried a few solutions, none worked , so I had to factory reset my laptop with the help hp tools , whist doing this however I got the message, "windows could not complete the installation. To install windows on this computer, restart the installation. But every time I restart it, it shows up again

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RELEVANCY SCORE 55.6

hi,i wanted to know if hard reset and factory reset are the same things?my laptop won't turn on and i found out that i can hard reset that, but i do not want any of my data on hard disk to be erased. is it possible?(i've shut it down before so there is no data on RAM)thanks in advance.











Solved!
View Solution.

A:are hard reset and factory reset the same thing?

Hi, No, factory reset will bring your machine back to facory status (the time opening the box) byt hard reset won't. Regards.

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RELEVANCY SCORE 55.6

After factory resetting my pc, it was installing windows and i accidentally turned it off. now everytime i turn it on it says i have to click ok to restart as it was turned off during windows installation  when i do it just repeats the same time no matter how many times i click ok and it restarts. please help as my computer is not booting up

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RELEVANCY SCORE 50

I attempted to perform a factory reset on my Compaq Presario CQ56. The system got stuck on 15% for 6 hours. I shut the system down and turned it back on. All that appeared was this message. "AN OPERATING SYSTEM WASN'T FOUND. TRY DISCONNECTING ANY DRIVES THAT DON'T COINTAIN AN OPERATING SYSTEM. PRESS CTRL+ALT+DEL TO RESTART." OTHER THAN THAT I CAN ONLY ACCESS F1 SYSTEM INFORMATION. F2 SYSTEM DIAGNOSTICS. F9 BOOT DEVICE OPTIONS. F10 BIOS SETUP. F11 SYSTEM RECOVERY. I INITIALLY HAD WINDOWS 7 OPERATING SYSTEM
 

A:Factory Reset

How did you start the factory reset ?

If you tap F11 just after switching on do you get a menu ?

Please use the methods here to find your model details and include the information in your next reply :-
https://support.hp.com/gb-en/document/c00033108
 

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RELEVANCY SCORE 50

why dont the f8 key work to repair my inspiron 1440 i have held it down i have tapped it i have tried the f8 key by its self and also with ctrl key and still nothing
 

A:factory reset

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RELEVANCY SCORE 50

I have an old hp pavilion and I am locked out of it. How do I just rest the whole computer since I can't even get in
 

A:how to do a factory reset

What please do you mean by locked out
Locked out because of a password issue or locked out - it will not boot or if it does will not load windows
 

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RELEVANCY SCORE 50

If I factory reset it and it will be like the first time i started it then i wold like to factory reset it.. but i dont know how. a video tutorial will be better  Please

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RELEVANCY SCORE 50

How do I perform a factory (Win10 Prof) reset, because I have to sell my Thinkpad p50? I would like to erease all personal data but maintain the lenove features? Thank you!

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RELEVANCY SCORE 50

I'm having issues with a MSI CR 600 with windows 7, I saved all my photos and files that I wanted to keep. I then proceeded to do a factory reset and the counter is still counting at just over 600 minutes. I don't have a boot disk for it, I'm just wondering if it normally takes this long or longer? Any help would be appreciated.

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RELEVANCY SCORE 50

So I've purchased a new laptop that has never performed well. HP wants to do a remote wipe & factory reset. I need to save all my files, bookmarks, settings, etc. before we do this. Feel free to talk to me like I don't know what I'm doing, because essentially I don't. How do I back up everything necessary before we wipe this computer clean?
I have an external hard drive available for all the files, pictures, music... but I've never had to back up settings/bookmarks/etc.
If I'm asking a rather involved question or if there's a tutorial or previous post on this topic that I missed, please let me know.
And thank you in advance.

A:To-do before factory reset???

Welcome to Windows Eight Forums, HighCountry.

You have the right idea to back up all important files.

Do you sign into your computer with a MS account? If so, all settings, apps, and Start Screen arrangement will be saved and should be restored upon boot.

So far as Firefox, you may want to post that question here: Firefox

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RELEVANCY SCORE 50

I'm trying g to factory  reset my HP laptop  and it not let me do it can some one tell me how to do it 

A:Factory reset

Shipman,Without describing your product details: model name, product number, pre installed operating system, no one can help you.http://support.hp.com/in-en/document/c00033108Tap f11 as soon as you power on laptop and it'll let you enter Recovery partition in hard drive. Do a factory reset from there.If you've upgraded OS or if your hard drive failed/recovery partition is corrupt, recovery partition won't work.You might need to boot from recovery discs/USB to factory reset in this case (assuming you already created recovery media after first setup of this laptop).Else, you've to order recovery USB for your model from HP in your region.RegardsVisruth

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RELEVANCY SCORE 50

My Toshiba laptop is currently screwed up, and right now, so I decided to try and factory restore it. Normally when I try to start it up, it brings me to the "Windows Error Recovery" screen. I do the "hold 0" thing and I get brought to the screen to choose an operating system, but when I do it just brings me to the "Windows Error Recovery" screen, rather than a warning screen, which is what I'm told should appear.
 

A:Trying to Do Factory Reset

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RELEVANCY SCORE 50

I have a Dell Inspirion N5110 that I received from my son-in-law that I would like to re-set to "new factory" and have everything that is on the computer erased. I don't want to have his personal files on the computer, not my business to snoop. The computer came with windows 7 home premium installed. I have since added SP1 to it. Is there some way to use the original factory image that I downloaded from Dell to do so that would included the SP1 pack? Would creating another image work? I have a complete back up of the computer.
Thanks
Rick 

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RELEVANCY SCORE 50

I am a college student and I recently bought an Acer Aspire R11 Notebook and I am now having problems... My student data files are on a flash drive, I went to put it in last night and it wouldn't respond... I tried the flash drive in the computer at my school and I was able to see my files... Tonight I came home and I tried again and yet again it said "flash drive not responding". So I was going to factory reset the computer and googled how to do it. I have windows 8 so I have tiles like an iPhone. I clicked on the settings tile and it just stalled with the logo on the screen and will not open.. I have tried many times to open settings and just keeps stalling. I have 2 presentations due in a couple of days with no other way to do them. So please if you could help, I would greatly appreciate it.
Thank you
Cassandra Hill
 

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RELEVANCY SCORE 50

How to factory reset to my laptop.
Windows Hang, BSOD Errors, Display Problem at once..
Laptop-Toshiba c640

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RELEVANCY SCORE 50

How do i factory rest my HP Compaq dc7900 small form factor without having a start up disc..it's having some issues and I think it would be best if I just reset it back to the beginning..any one have any suggestions

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RELEVANCY SCORE 50

Help..   I don't know why it won't  can u guide me through g this please

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RELEVANCY SCORE 50

I have acquired a Lenovo ideapad Win 8 from my son which I would like to restore to factory settings. He does not remember ever having a recovery disc. Is there a way without one?

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RELEVANCY SCORE 50

I am having some issues with my desk top computer and I was woundering if my model comes with a FACTORY RESORE POINT to put it back to when i first turned it on when I brought it.I have saved and deleted all files and pictures and other staff and then I have uninstalled all programs I have installed sinse I brought it.Now I am unable to find factory restore point and I hope it has one. Can any tell if it comes with ( FRP) and how to do it. Thanks to all MICHAEL

A:FACTORY RESET

Hi, Michael: See if the info at the link below is of help to you... http://support.hp.com/us-en/document/c04758961

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RELEVANCY SCORE 50

I just reset my Windows 7 Acer Aspire 5742Z laptop to factory reset which I have never tried before.  Everything seem to go without a hitch, but when I looked to see if the Product Key was entered, as I was never ask about it during the factory reset.  I noticed the product key that was installed was not the same as the product key printed on the bottom of the laptop.  Could you please tell me if this is okay, that it will work alright?  I tried to get information on YouTube (I?m a complete novice with computers) and I notice there was a lot of videos on how the change the product key, will I have to change the product key that was installed to the one stamped on the bottom of my laptop.  And advice would be really appreciated.

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RELEVANCY SCORE 50

hii have a dell laptop and it is full of stuff the kids have put on it theres only 1% disc space left it seems to be full of downloads music the music is duplicated on the desktop anyway and i dont want the downloads
 

A:factory reset

Factory reset?
Are you wanting to do a factory recovery.....put the pc in same condition as when new?
 

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RELEVANCY SCORE 50

Hi, Can anyone tell me how to factory reset a Aspire F5-571-320G? Neighbour has not got a system image and need a clean slate after removing ransomware. TIA Kevin

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RELEVANCY SCORE 50

Problem started a few months ago with message imminent Hard Drive failure.I have swapped out the factory installed Seagate 500GB Hd for a WD 1TB HD and also bought recovery discs from the link on the HP website.To date I am getting anything ranging from error code: 0xe0ef000e to hard drive of the computer is smaller than the original shipped HD. The recovery process cannot continue.Several times have got to a point where I seem to be making progress but then after numerous prompts to insert the recovery discs and supplementary discs it throws the disc out.All I'm trying to do is take the desktop back to square one with bigger storage space.please help

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RELEVANCY SCORE 50

About a year ago I gave this computer to my son who was about to start school, now that i have it it is filled with viruses and i cant remember the administrators password. the email i have registered to the computer is no longer available, is there a way for me to factory reset my computer?

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RELEVANCY SCORE 50

Hey everyone. Just need to know how to reset my lenovo 100s ideapad. Brand new and decided to not take the password I put in initially. I've tried control alt delete. Holding down the power button. Can't figure it out and everyone wants $100 to tell me...
 

A:Factory reset!

What's the complete model number of that laptop?
What's the exact serial number on it?
What country was it purchased in?

http://support.lenovo.com/us/en/

--------------------------------------------------------------
 

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RELEVANCY SCORE 50

I bought my wife a new laptop and my grandson set it up. We have subsequently tried to log on but it doesn't recognise the password as remembered. It says to reset the p/w but you can't do that without logging in to the system. Probably the best solution is to do a factory reset and start again. How do you do that please? 

A:Factory Reset

Wally559903 Hello;Allow me to welcome you to the HP forums!To factory reset your laptop, while it is booting, hold down the F11 key. That will invoke the HP Recovery Manager, and using that, you can do a reset.However, if you want to RETAIN what you have, there is another way -- to reset the password ... Sorry, we're not allowed to tell you how to bypass the password ... but ... if you Google for Trinity Rescue Kit, you will be lead to a site where you can download an image file from which you can burn a CD. They might also have USB images -- don't know for sure.If you get a lot of results, then go to the MajorGeeks site -- that is trustworthy.Once you have this, you have a choice of media to create:1) If you can boot from CD, download and install ImgBurn and use the Write Image to Disk option to create a bootable CD.2) If you can boot from USB, download and install RUFUS and use the option to create a bootable USB stick from the ISO file.Once you have made the boot media, boot your PC and use the option to BLANK the password.After that, you should be able to login to the PC -- and then, set a new password.Good Luck

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RELEVANCY SCORE 50

i format my laptop and install win 10can i recovey my laptop to first time i open 

A:factory reset

sorry i want to recovey to win 7 and recovey my programes from hp like hp support assistanahmed000 wrote:i format my laptop and install win 10can i recovey my laptop to first time i open 

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RELEVANCY SCORE 50

I did an F8 to do a factory reset. There is no Factory Reset Option available.
No OS disk provided to me by Dell.
My warranty has expired.
Dell said they can do the factory reset and no longer provides disks, if I bought a one year warranty for $250.
Is there any way to do this using MS Dos? 
I see my system showing there is a recovery section.
Thanks.

 

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RELEVANCY SCORE 50

Hi i have a "Gericom 1st supersonic PCI E KN1 series laptop" and been having major problems with it,
i was just wondering if there was a factory reset button on it anywhere? and if so where?
 

A:Factory Reset?

you can do factory reset of the laptop, by disconnecting CMOS battery(while laptop turned off and if main battery and charger disconnected too) and reconnecting it again. if you wish to remove password you can try this procedure, but in 99% cases it won't help.
 

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RELEVANCY SCORE 50

How do I factory reset

A:Reset factory

Hi,What is your computer and its Operating system ? Did you downgrade/upgrade your machine ? To help us answer question quicker, please read this:   http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/bd-p/HelloRegards.

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RELEVANCY SCORE 50

I am gonna cut to the chase:
i have clean installed windows 7, updated Bios, my bios boot configuration are reset, i have asus k55a and an OEM recover parition and after the clean install i can`t use f9 (as it shown in this site ) and i can`t use my oem parition i am sure it`s there as show in the screenshot so can anyone help me? i need factory reset because my warranty has expired lol
Thanks in advance

A:I want to factory reset!

Quote:
i need factory reset because my warranty has expired lol


If warranty is already expired, why do you need a factory recovery ? ( when everybody usually want a clean install ). I am at a loss here.

In a MBR partitioned disk, giving OEM Recovery partition the "Active" mark can be used to kick start the recovery process. However GPT partition scheme changes everything and this old trick won't work anymore. If the installation image inside the "Recovery" partition is in "WIM" format, you may be able to manually restore the OS from it.

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RELEVANCY SCORE 50

My partitions and boot manager have been messed up. I have a recovery sector on the hard drive, a set of 5,cds and a windows 8 USB recovery. One error I get is the boot configuratio data is missing or contains errors, another is The drive where windows is installed is locked.I have tried all the relevant commands via the console to unlock the drive and rewrite the boot sector with no effect.Windows recovery can't proceed. I have tried Disc 1 and 5 but they will not boot up.Hp recovery tells me it can't find a backup. How can I get the system to do a factory reset (no boot  config data/ partition?) 

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