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Lenovo Yoga 720 13 Pen Multi-touch Issue

Q: Lenovo Yoga 720 13 Pen Multi-touch Issue

Hi all, I have recently purchased the yoga 720 13" and an active pen 1 from amazon. While using the pen, I would usually rest my hand on the screen whilst writing. Occasionally, I would encouter times when the pen strokes would not register and the cursor for the pen would lag. I would have to lift up my hand from the screen to be able to write again. Any help would be appreciated. Thank you.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 720 13 Pen Multi-touch Issue

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RELEVANCY SCORE 85.2

I recently did a Windows 10 update to my Lenovo Yoge Ideapad  11 S on July 16th and now my touch screen does not work. When I check the drivers for my monitor and touch screen I noticed the driver was missing. I cannot get Lenovo or Microsoft to fix this. What else can I do to get that driver back ?

A:Lenovo Yoga Idea Pad Yoga 11 S touch screen issue

Hello Dws520Thanks for using the Lenovo forums.Was this the creators update?
If so, have a look on the following post, this should show if your device has been tested with the update yet:
https://support.lenovo.com/gb/en/solutions/ht503655
 
From what I can see, your unit does not seems to have made the list, which leads me to believe that this will be the cause of the issue, I would recommend that you revert back to the previous version of Windows, and observe if the fault still occurs or not.
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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RELEVANCY SCORE 81.6

Hi I have bought Lenovo Yoga 500 14 i3 six months ago. Several months ago on the left side of the screen appeared ghost touches. This ghosts touches were exactly on one line of the screen, it is about 6 centimetres from right edge. I went to warranty center and they changed the screen. Two months has passed. And exactly in the same screen line touch screen stoped to work. If to put laptop in 360degree mode - everything works ok.Here is the video:https://www.youtube.com/watch?v=6xnz_L_11f8Actually I am begining to want my money back.

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RELEVANCY SCORE 81.6

I've got this problem with my Lenovo Yoga 500 14 ACL: When I start it (Windows 10), the touch screen doesn't work and I have to restart the device to get the touch screen working.I've uninstalled the touch screen drivers, but after a restart the problem stays the same (no new drivers found or installed?).Where can I find the right and latest drivers suiting to this touch screen (Lenovo or Microsoft)?Has anybody an other suggestion what I can try to get the touch screen working from the first Windows-start? 

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RELEVANCY SCORE 81.2

Hi, I have just upgraded to 8.1 and the only issue I have so far is the not working multi-touch gestures function. No more scrolling with two fingers, no more pinching to zoom in and out from the photos, NO MORE FUN  Also the touch keyboard has been very annoying.. It has been popping up all the time when i am using the computer in 90 degree position. Happened since before the upgrade though. Does anyone have an idea? (I don't want to disable it, I use it sometimes!) My poor Yoga, can someone please help :'( Thanks in advance!













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A:Yoga 13 Win8.1 no more multi-touch gestures and touch keyboard pop up all the time with no reason

Does it work if re-intall touch driver?

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RELEVANCY SCORE 80

Hello everybody! The Thinkpad X1 Yoga (2nd Gen) laptop is offered with 3 types of displays, as described by Lenovo:- 14" WQHD (2560 x 1440) OLED Touch- 14" WQHD (2560 x 1440) IPS 10-point Multi-Touch- 14" FHD (1920 x 1080) IPS 10-point Multi-TouchSince the OLED version is not labelled as "10-point Multi-Touch", does this mean it only support "1-point" touch? (Or any number less than 10).Also, does the OLED display support Stylus pens? Thank you in advance!


























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RELEVANCY SCORE 74

Since there is no way to see the X1 Yoga in person and try it out before buying I'm a bit concerned about how it handles the usage of active pen in combination with touchscreen functions. Does it block out any touch input while the stylus in near the display surface? This would be less than desirable since a lot of graphics software and on-screen keyboard shortcut apps require simultaneous use of both.

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RELEVANCY SCORE 73.2

ISSUEThe 720 touchpad and touchscreen are the worst.  This issue started out of the box before I had even gone on line.  When the touchpad does work, the right click/left click distinction doesn't work and I have to use the screen, when it's working, for the long hold until the right click options appear. When the screen is working, the ability to close a window and touching it just the right way is dubious at best.  I've tried modifying sensitivity, etc, in the control panel, but there is no difference.   When both window and touchpad stop functioning, I plug in an old HP mouse I have, but when I'm mobile, this means running the mouse down my leg if I don't have a surface to place my laptop upon.  And it also means carrying a mouse with me everywhere I go.  My line of work is often standing and walking with clients so  not really possible in my line of work.   RETURN/REPAIR OPTIONS AREN'T OFFERED OR ARE NOT PRACTICALTo back up a bit, I attempted to return this to BestBuy, but was four days beyond the allowable return date.  I contacted Lenovo, but it's all about mailing it in or turning the laptop over and being without anything for a few days.  Hard to find those few days.  I've tried to live it, but it's been an enormous killer of productivity, not to mention incredible frustration and some embarrsassing typos.    PAST YOGA BUILD WAS GREAT - WHAT WENT WRONG WITH THE 720?My last Yoga 710 wa... Read more

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RELEVANCY SCORE 72

Hey everybody, I just received my P40 last week as a replacement for another Lenovo device. So far, everything seems to work fine with one exception: When I turn the screen over to the "tablet position", the touch screen and the touch pen show erroneous behaviour.a) As soon as I make the first input with the touch pen, I cannot make any further input with my finger, so the touch input is simply turned off. The Windows setting to ignore touch input when the stylus is used is not active.b) When I try to tap buttons at certain areas of the screen, especially at the upper edge, the cursor of the stylus starts jumping around and shows up at the lower edge of the screen. That means that when I for example tap on the "X" symbol in the upper right corner to close a window, I actually click on some of the symbols in the system tray in the lower right corner. This problem stops occuring as soon as the angle between the two case parts (screen and keyboard) reaches/exceeds approx. 40. It does not matter if Windows is in "Tablet" or "Desktop" Mode. I already tried to manually install another Wacom driver mentioned at https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Wacom-Tablet-Service-for-ISD-Driver-Win... and https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P40-Yoga-issues/td-p/3293985. I had no luck trying driver versions 7.3.3.12, 7.3.4.8 and 7.3.4.13. I would really appreciate your help since this issue makes working in the tablet position... Read more

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RELEVANCY SCORE 66.4

Hi, so i update the software of my lenovo but when it restarted the computer the touch pad was gone, i put my computer on tablet mode or presentation mode and the touch pad does not work anyway, any help or tip you can give me ? i already restarted the laptop twice so i would be really happy if you help me 

A:Lenovo yoga pro 3 touch pad

did you get your touch screen problem solved? I am now having the same issue!  I wish I could return this product! What a lemon!

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RELEVANCY SCORE 65.6

There is ghost touch issue with my Lenovo Yoga 500 and i have tried updating all drivers and thatfirmware(provided for Yoga 3). Is there any soluton for this problem??#Lenovosupportare you providing any similar firmware updated as for Yoga 3 and Yoga 700?

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RELEVANCY SCORE 65.6

In the beginning of the year bought laptop in Poland, where i lived at that time. Then i gifted it to my family at Ukraine and moved to Singapore. laptop is still under warranty, but Ukraine support refused repair because it's only Poland warranty. They are right? 

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RELEVANCY SCORE 64.8

HiI bought my machine a few days ago, the touch screen worked fine than out of no where it stopet responding.The Pen does stiil work. Did I turned it off somehow by mistake?  Thank you!

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RELEVANCY SCORE 64.8

Hi Everyone! I would like to know where I could download the touch screen driver for my Lenovo Yoga 2  Thanks!

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RELEVANCY SCORE 64.8

I have a Lenovo Yoga 720-15IKB ideapad with Windows 10 that is having issues with the touch pad. When moving the cursor around with the touch pad it tends to freeze momentarily until lifting my finger off the touch pad or waiting a second or so. I have updated everything I could including the Bios to version 1.06. I tried to update the driver to the touch pad via the device manager but it says there isn't a new one available (the current driver installed is dated 6-21-2006 version 10.0.15063.0. I have also checked and adjusted the actual touch pad settings with no difference noticed.I have read about several similar issues on other Lenovos such as the 900 and it seemed like they were able to download Symantics touch pad driver updates, but I have not found any touch pad updates from Lenovo yet.Does anyone have a solid fix for this other than returning the computer or restoring completely? Thanks in advance!

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RELEVANCY SCORE 64.8

Hi, can anyone help? I cant let my touchscreen work. IT says on the pen and touch "No pen or touch input is available for this display" Please can someone offer a solution. I have tried different workarounds already but nothing works

A:Touch screen of lenovo yoga 300 not working

Hello,
Welcome to Lenovo Community.
In order for the volunteers to help you better and save time, can you add which workarounds you have already tried? That will enable helpers to suggest anything else that you might need to do.
Thank you.

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RELEVANCY SCORE 64.8

I have a Yoga 11s Laptop (ideapad) with windows 8.1, bought it 3 years ago, and the touch screen hasn't workedfor about two week. I've installed touchpad drivers, and refreshed the computer. Installing the drivers did nothing, and the touch screen worked after the refresh until I flipped the screen to use it in stand mode.  Thoughts? Will a factory reset make a difference?  I really need the touch screen for the work I do, and I can't send it out for repairs.

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RELEVANCY SCORE 64.8

I have ben dealing with problems with this touch screen since I got the laptop.  It has been continuously ghosting, while it got better after the June update, it still ghosts without touches, until you start using the touch screen.  When using the touch screen it starts drawing gray lines in between the point im touching and the point its ghosting to (the lines arent always direct). I recently wiped my the drive, reimaged to a backup from april and tried reupdating it.  When I got to the touch screen drivers, I got through the initial setup and told it to open the update when finished but the machine froze.  Now when I try to reinstall, I get to the finish page on the update tools install, have it open the updater, but the program immediately closes.Any help would be much appreciated.

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RELEVANCY SCORE 64.8

Hi,So, this just started happening on my 3 month old YOGA 500 - The touch screen stops working every couple of hours.Each time it stops i go to the Device Manager, and under Human Interface Devices i can't find either HID-compliant touch screen or USB input device.The problem resolves each time after a hard reset (and the devices appear in the device manager), then reappears after 2-3 hours.The system is: Lenovo Yoga 500 14ISK, Windows 10 1511 build 10586.164Any idea what's going on?Thanks,Vlad.

A:Lenovo yoga 500 - touch screen keeps disappearing ...

Hey there, I have a 2 month old Yoga 500-14ISK and I had the same issue. The temporary wokaround for me was to search in device manager under "USB controllers" and when the touchscreen died there would be a USB device with "Device Descriptor Failed" next to it in the USB section. Disabling that device and then re-enabling it would make the touchscreen work again. To completely fix the issue, I had to use a factory reset with the Novo button (pinhole next to the power button) and since then despite wiping the OS of my settings and apps, now I've updated all drivers and such again and I've had no further problems with the touchscreen.

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RELEVANCY SCORE 64.8

My Lenovo Yoga 2 is experiencing ghost touches when I'm not touching the screen which is making it very hard to use. I have tried re-calibrating the touch screen and also tried the firmware update which didn't apply to the Lenovo yoga 2. Both of these didn't help the problem at all! What else can I do to stop the phantom touches happening??

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RELEVANCY SCORE 64.8

For the most part, the touch screen works amazing. However, it is way too sensative, and sometimes when I don't pull my finger off fast enough it will click twice. Another problem is on the edges of the screen, if I put my finger there and hold it, sometimes it will register tons of clicks right where I put my finger (sometimes closing more windows then I meant to close). This doesn't seem to be a hardware problem. Is there any way to turn up the minimum time between taps?

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RELEVANCY SCORE 64.8

Hi. Touch screen on my device is working from time to time. Mostly not working at all. It stops working after suspend/reboot. I can't understand what makes it work again. Sometimes you suspend/reboot again and it starts working, sometimes its not. The reason of this is I2C HID Device with status "This device cannot start. (Code 10) A request for the HID descriptor failed." which is shown in Device Manager. When it doesn't have yellow warning icon - touch is working. What I tried: Windows Troubleshooter. It reinstalls driver. Doesn't help.Remove driver in Device Manager. Doesn't help. It restores automatically.Disable/Enable device. No luck.Install latest Lenovo updates (including BIOS, V.2JCN36WW) via Lenovo Companion. No luck.Install Windows updates. No luck. BTW, Creators update installed.Suspend/Restart. Helps in very rare cases around 1 of 10.


























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RELEVANCY SCORE 64.8

Hello,I have problems with the touch screen of my yoga 500.It works for couple of days and then the touch stops responding.After i run troubleshoot it solves the problem BUT couple of days later the same problem again.  please help!!!

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RELEVANCY SCORE 64.8

My touchscreen cracked- but I bought a $200 insurence policy from Staples, which is where I purchase my computer (and I will NEVER do that again and I don't recommend it). The policy covered accidental damages, such as a cracked screen, but after jumping through hoop after hoop to file a claim, Staples called me saying that they won't fix it becuase it's too expensive, even though I bought insurence. They offered a refund for my computer, but I refused because I adore my Yoga.      I'm really hoping someone can point me in the direction of a third party repairer, or even somewhere where I can buy a replacement touchscreen and have someone like Geek Squad install it. Any suggestions?

A:Replacement Touch Screen for Lenovo Yoga

Get the refund for the computer and buy yourself another yoga. I would even request for the old machine back, make a OKR image. Then nuck reformat the hdd and give it back to staples for a full refund. Once done, restore the new yoga with the image you made.

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RELEVANCY SCORE 64.8

A while ago, i disabled the touch screen but i didnt need it, and now that i want to enable it again i can't find the HID-compliant touch screen. What should i do?

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RELEVANCY SCORE 64.8

Can I use the Admonition Jot Touch PixelPoint on the Lenovo yoga 500 series?

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RELEVANCY SCORE 64

Sometimes when I login to my computer, the touch screen will not work at all. Even when I search for touch screen calibration, it does not show up. But if I close the laptop and reset it, it'll work fine. It's incredibly annoying to have to reset it everytime and it can't be good for the computer, right? How do I fix this?

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RELEVANCY SCORE 64

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 64

Hello everyone, I have tried different solutions but do not work.Strangely when before making the loging to windows, the toucscreen works and allow me to write by the virtual keyboard, but after making access to windows, the touch screnn no longer works? Someone conscious solution? Thank you

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RELEVANCY SCORE 64

hello thanks for your time two days ago touch screeensays no pen or touch for this deviceit gives yellow mark on device manager on usp devices, failed to describe itselffailed to work with system restoreupdated and reinstalled drive many timesetcany advice pleasethanks in advance 

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RELEVANCY SCORE 64

Hello, This is my first time posting, so please bear with me. A few days ago, the touch screen completely stopped working. I am also unable to rotate the screen. Navigating to the Device Manager, I see three I2C HID Device drivers, but one of them has a yellow triangle with an exclamation mark in it. When I click on it, I see the error: "This device cannot start. (Code 10) A request for the HID descriptor failed." Disabling it does nothing, neither does uninstalling it - when they are reenabled or reinstalled, the error persists. There are no drivers that can be updated, and there is no way to roll back to a previous driver as I never updated these due to there being no problems. I assume this is a hardware issue, but I am not sure how to verify this or if there is anything else that can be done.  I have had quite a few problems with this machine, sending it out twice for the same problem and having the same problem occur for the third time (the power button does not work), but I am hoping this is something that is fixable.  Thanks! 

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RELEVANCY SCORE 64

After a launch of updates including the BIOS update from Lenovo Vantage, my touch screen stopping working all of a sudden, as the screen does not react to the pen. When going in tablet mode, the mouse cursor does not dissapear and the screen still does not work. I restarted the laptop a few times but the problem continues to persist. When I went to touch screen & pen info, it said that "no pen or touch screen display is available for this display." It never said this before and I still have Windows Ink available. This is the best laptop that I got for college until this happened, and I am hoping that Lenovo and/or Microsoft comes up with a fix quickly as possible. I really need help with this becuase I just got this laptop and I don't wanna think that $1099 was a waste of money. Any help is appreciated. Thank you.

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RELEVANCY SCORE 64

Hey guys, I've been getting this error recently,basicly, Touch screen is working "well" except for when I get to a specific 1 cm part of the screen for instance: -------------------------------------------|  working                        | not working |          ||                                         |                        |          ||                                         |                        |          ||                                         |                        |          ||                                         |                        |          ||                        ... Read more

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RELEVANCY SCORE 64

ok so as the title says when i change the volume by touching the volume icon and lowering the slider up or down a sound is played on the background indicating the current volume level which i find annoying  ps: this only happens if i used this particular method to change the volume.

A:lenovo yoga 900 volume change by on screen touch

My Yoga 900 of course has that same loud BING! when you adjust the volume using the slider, which I will admit is annoying.  But then I checked and my Dell desktop does as well when adjusting the volume slider using the mouse. In both cases you get the heading "Speakers (Realtek High Definition Audio)" when you bring up the volume slider, so it would seem to be a feature of the Realtek Audio driver.  So the question is, can you find an alternate audio driver, one without the BING!?

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RELEVANCY SCORE 64

Hi, the touch display of my X1 Yoga is not working properly anymore. Strangly, the pen works fine but touch is working very restircted.  What works: Switching between applications, some regular clicks (e.g. in the explorer). What is not working: Scrolling is not working at all. Clicking in internet explorers (e.g. Chrome and Edge). What I did so far: - System update- Lenovo update- Driver updates Thank you for any help. Best regards, Tobias

A:Lenovo X1 Yoga (2gen) - Touch not working but pen works

Finger touch and pen seem related, but they are handled separately.  It could be a hardware problem.  Do you have warranty remaining?

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RELEVANCY SCORE 64

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 63.6

Hello,Yesterday my touch screen in my Lenovo Yoga 720 stopped working with finger touch. It, however, still works with pen.I've tried to disable/uninstall HID driver, updating Windows, updating Lenovo with Service Brigde, safe boating, normal booting Windows nothing helped.Could you please provide me some sort of advice how to turn on my touch screen again? It is a laptop I've bought 3 months ago and I need to rely on it.Many thanks

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RELEVANCY SCORE 63.6

Hi there! Need help. Obviously. Hope people still look at this fourm... I have a Lenovo Yoga 3 1470 Laptop. Its...a few years old AND it is out of warrenty (so please no recommendations for sending it into Lenovo Repair Service). It is running the Windows 10 update, though it initally came with Windows 8.1  A few days ago I factory reset the computer to wipe it of all files and such. When the reset was finished it updated and reloaded itself with Windows 10. Everything seemed fine at first... HOWEVER, the touch screen is not responding to anything. I can fold the laptop into tablet mode, the physical keyboard will shut off but it will not respond to touches by any means. The Pen & Touch information in windows settings says that Pen & Touch are not available for this device. I have checked the drivers and the HID-Compliant Driver is NOT THERE (it was at first but it was greyed out and gave me a code 45).  Tent mode also doesn't work. I can flip the computer over, and Auto -Rotate will appear on the screen but the screen never flips. I have searched high and low on Google and Lenovo but perhaps I am missing something, a driver update or ...anything. Help would be great great greatly appreciated. Just to recap:-Lenovo Yoga 3 1470-Fresh Factory Reset-Windows 10 64-bit-Touch Screen Not responding-Tent Mode Screen Not Rotating-HID Touch Screen Driver Missing *EDIT: Just realized I made a similar post like 2 months ago...wow. I do... Read more

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RELEVANCY SCORE 63.6

Hi everyone, Windows recently did a big update which messed up quite a few things I had set up on my laptop. Ever since then whenever I turn off the touch screen using device manager, it comes back on the next time I turn on the laptop. I prefer to keep touch screen off and use the pen, because the touch screen make taking notes with the pen really frustrating. How do I keep the touchscreen off without having to go into my devices every time I use my laptop? Thanks for the help!

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RELEVANCY SCORE 63.6

I dropped my computer and cracked the corner of the screen.  It is shattered into little bits and is currently being held together with a lot of tape. I would like to know if I can replace the broken LCD with a one that doesn't have touch screen capabilities because it's an expensive part that I rarely use.  If I can, what kind do I need? Thanks in advance.

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RELEVANCY SCORE 63.6

Hi everyone, Windows recently did a big update which messed up quite a few things I had set up on my laptop. Ever since then whenever I turn off the touch screen using device manager, it comes back on the next time I turn on the laptop. I prefer to keep touch screen off and use the pen, because the touch screen make taking notes with the pen really frustrating. How do I keep the touchscreen off without having to go into my devices every time I use my laptop? Thanks for the help!

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RELEVANCY SCORE 63.6

I got a new Lenovo Yoga 520 notebook a few days ago - initially everything was working fine, however now when I switch it into tablet mode the touch screen is completly unresponsive. I have done all the Lenovo system updates and windows 10 is up to date.  Has anyone experienced a simular issue and knows how I can fix this? Its still under warranty but I would prefer to try and fix myself if possible.

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RELEVANCY SCORE 63.6

I bought recently lenovo yoga 720, the touchscreen was working using my finger but it stopped and now its only responding to my active pen only. I tried to reset my computer settings and still it didn't work. can someone help me to fix this issue? thank you

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