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10 outlook.exe processes, outlook 2002 on XP home edition with SP1.

Q: 10 outlook.exe processes, outlook 2002 on XP home edition with SP1.

I happened to check my processes in the task manager and I find 10 incidents of outlook.exe running although I have closed out my outlook program (which is my primary email, NOT Outlook Express). All total they are using about 125,000K of memory. ( I have 1 gig in RAM)

Anyone know why this is?

TIA for any answers.


Preferred Solution: 10 outlook.exe processes, outlook 2002 on XP home edition with SP1.

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A: 10 outlook.exe processes, outlook 2002 on XP home edition with SP1.

Not sure how it got that way without more information but what happens if you simply end those processes.

Then you can open it up again and see if it starts replicating itself. There may be more going on behind the scenes that you are not aware of yet. This might be a good initial test to try.

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I cannot go to a link in an e-mail message,when I click on the link nothing happens.I can click on links on web pages and everything works ok.I must have checked or unchecked something somewhere,but I can't find where.

A:Outlook Express with XP Home Edition


Take a look at this:




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Hey all,
Yes I know I should upgrade to a more recent Microsoft office, but why spend the money when most all of it works fine? The only thing that happens after we switched to Windows 10 Home, is that Outlook asks me for a password when I do a send and receive. Works fine after you enter it , but was wondering if there was a secret to getting around this nuisance, or is it only accomplished by a newer version?
I have went the Compatibility Mode and the Compatibility Troubleshooter route, but no change.
I have a new desktop computer with Windows 10 preinstalled that replaced our Windows XP desktop - won't work in that. Also, have a laptop that was upgraded from Windows 7 Prof. to Windows 10 Prof., won't work in that either.
Used to work fine in our previous Windows XP home desktop.
Any sure fixes out there?

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undefined I need help in Outlook Express 6.0 my e-mail messages do not show a.m. or p.m. in the messages. If anyone can help me I would be most thankful. I am using Windows Home Edition Internet explorer version service pack 1. Thank You

A:Outlook Express 6 In Windows XP Home Edition

Open OE, click on VIEW then under SORT BY click SENT. This might do the trick.


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Hi everyone,

I'm just looking at getting Office 2007 but it's so expensive! It looks like the only version I can afford is the Home and Student edition and I'll probably buy Outlook separately. However, I read that Home and Student edition is not for commercial use, which is annoying as my computer will be used for general home use and small business use. Will I have any problems trying to use Home and Student edition for business?

Then I read something about matching the Outlook version to the Office license, or something like that. Will I be able to install Outlook 2007 on the same computer as the Office Home and Student edition or is there something in the Home and Student software that prevents this?

Thanks in advance,


A:Office 2007: Home & Sudent Edition + Outlook?

I had purchased the Home and Student version as well for the same reason. I already owned Outlook 2003 and was satisfied with it. Both worked well together. I would like to caution you that the Home and Office version is a minimized version of the "big boy" version. It does not support tables as effectively and it is missing a lot of other things. I am a Microsoft fan but I may have to revert to "Open Office" which is free. I'll let you know.

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hi everyone,

I am using windows vista x64 home edition.

installed office 2003 in vista x64 home edition.

my problem is automatically outlook is restarting. what could be the problem.

i reinstalled (repair) my outlook but still i am facing same problem.

help me please

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I need to send an e-mail group list created in Outlook 2002 to a user who has Outlook Express (I think it's ver 5).

I tried exporting it as a .pst file but his computer opened it in Wordpad and garbled everything.

Is it OK to send it as a .pst file? If so, what's the proper way for the user to import the e-mail list onto their computer?

If .pst files aren't the way to go, what is the best export/import process?

A:Exporting an Outlook 2002 e-mail list to Outlook Express

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I have tried to import my .WAB file from Microsoft Office Outlook 2002 to Outlook Express. I used File, Import from within Outlook Express. I select the .wab file to import, and I get a message in about 1/2 a second saying it has been done but no addresses are imported.
Do you have to have both programs open? Is there another way to import addresses into OE?

A:Import Outlook 2002 address book to Outlook Express

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Basically, I need to know if it's possible to import data from outlook 2002 (XP) into outlook 2000. I'm creating a file filled with contacts for a person, they have 2000 and I have 2002.

Thanks for your help!

A:Possible to import outlook 2002 contact data into outlook 2000?

Yes. Export the contacts from your Outlook as a .pst file and import it into thier's

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Ive got an Outlook 2003 using Boss and a Outlook 2002 using Assistant who are having issues with sharing their calendar. The assistant is inputting appointment data into her bosses Outlook 2003 Calendar.

The issue is : The 2002 user puts in a whole day appointment on a given day (say 10/10/2004). When she opens her bosses 2003 calendar, the same appointment is still a whole day, but it stretches across 2 days (in this case 10/10/2004 and 11/10/2004). Both users use common Regional Settings (Australia).

Outlook 2002 user is at Office XP SP3.
Outlook 2003 user is at Office 2003 Pro SP1
Exchange Server 2000 (sp unknown)

Anyone have any ideas for me?

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OS: XP home

I recently re-installed my entire computer, incl. MS Office 2002.
When restoring the .pst files, something went wrong. Maybe I needed to re-install more than just .pst files, maybe it screwed up because I renamed the back-up files?

Either way, the problem is that the Contact folder is not displayed in the Outlook Address Book, and I cannot manage to make it so.
I tried the following:
- Right-clicking the Contacts folder, Properties, Outlook Address Book tab. The checkbox "Show this folder as an e-mail Address Book" is greyed out, so I cannot check it.
- Tools, E-mail accounts, View or change existing directories or address books. Outlook Address Book - MAPI is listed (as only one). When pressing Change..., I get an error message: "This E-mail account cannot be configured. Please run Outlook and choose this profile before attempting to make changes to it." There is only one profile (I had 2 before re-installation, but no longer needed the second).
If I try to Add... an Additional Outlook Address Book, or a Personal Address Book, I get the error message "The account you have added is not fully configured. It might not work properly until re-configured correctly."

Nice, but how to re-configure it correctly??? I prefer not having to re-install the program...

I tried to Remove the listed Outlook Address Book, but then could still not Add... one (same error message), so the originally listed one re-appeared.

What can I do?

A:Solved: Contacts not in Outlook Address Book (Outlook 2002)

Did anyone respond to this 2.5 year old problem with a solution? I have exactly the same problem now and hope there is a solution out there. I'm puzzled and cannot find the solution on the net. Thanks.

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I'm trying to read the e-mails from my old Windows 98 computer on my current Windows XP computer but I haven't been able to figure out how to successfully do this. The e-mail client on the Windows 98 machine was Outlook Express 6 and the one on my current XP computer is Outlook 2002.

I followed the instructions listed on the Microsoft support site (Article ID: 270670) for backing up the data from Outlook Express which left me with a folder of .dbx files (Inbox.dbx, Drafts.dbx etc) which I then burned onto a CD and transferred over to my XP computer. My problem is that now that I've done that I'm not sure how to get Outlook 2002 to import that folder of .dbx files or recognize it. I googled it but didn't find any helpful results other than links to expensive conversion programs. So could anyone here offer any help on the matter? Thanks in advance.

A:How do I import messages from Outlook Express 6 into Outlook 2002?

Update: I realized that Outlook can't open the .dbx files and that Outlook Express has to export them to Outlook. However, when I tried this it only exported the messages in my "Sent" folder and none of the messages in any of the other folders, including Inbox.dbx which is about 500MB in size so I know the messages are in there. Any advice on what to do next?

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Is there a free upgrade to change microsoft outlook 2002 to microsoft outlooke 2003 ?


A:Can Microsoft Outlook 2002 Be Upgraded To Outlook 2003

according to this site an upgrade is not possible you need to buy the newer version for $109.00 USD

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I have been having an ongoing problem with outlook 2002. (windows XP)- After my computer is on for awhile, outlook will not open. In task manager I see multiple instances of outlook.exe running, although the application itself is not list as running under the applications tab. I have to reboot, and then when I click outlook it asks if I want to start in safe mode as it failed to open properly last time. Also when I try to shut down I get the error that outlook.exe is still running, but it will not close on its own ("this program is not responding"). I have done the "detect and repair",created a new user etc...
My other office programs are working fine- could this be related to Norton Internet Security(2003)?
Thanks for any help!

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I'm a Hotmail Plus (is that the right term?) user so I'm paying for expanded service. It's been fine for nearly a year now, but recently, my connection has been shaky - sometimes connecting, sometimes not.

Now, I can't connect at all and I get the following errors:

Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error (0x800CCC0D) : 'The server could not be found.'

Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error (0x800CCC19) : 'A timeout occurred while communicating with the server.'

I did some trial and error work and realized that the problem is with the URL I'm using:


This address must be incorrect because when I put in "http://www.hotmail.com" instead, it allowed me to get through but only once. That means that the issue is not with my Outlook.

Is there another address and is anyone else having issues with the above address?

What else could be wrong?

A:Hotmail and Outlook 2003 (Small Bus. Edition) - NOT Outlook Express

This thread looks pretty old but nobody responded so....Hotmail to Outlook 2003 or above now has a "connector" that you need to download in order for Hotmail and Outlook to sync correctly. Here's the download location for Office Outlook Connector: http://www.microsoft.com/downloads/...B1-DF0A-46E1-AA93-7D4870871ECF&displaylang=en
Good luck.

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I have been having an ongoing problem with outlook 2002. (windows XP)- After my computer is on for awhile, outlook will not open. In task manager I see multiple instances of outlook.exe running, although the application itself is not list as running under the applications tab. I have to reboot, and then when I click outlook it asks if I want to start in safe mode as it failed to open properly last time. I have done the "detect and repair",
created a new user etc...
My other office programs are working fine- could this be related to Norton Internet Security(2003)?
Thanks for any help!

A:Outlook won't open, multiple outlook.exe running in processes?!

Please do post more than once for the same problem. I'm closing this duplicate.

Please continue here:


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I have set the options so that the Outlook Today page is supposed to begin when Outlook 2002 is started. Instead it always opens in the inbox.

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Windows XP Pro SP2
Outlook 2002 SP3

Vista, Home Premium, 32 bit
Office Standard 2007, which was installed as an upgrade.
I did not install Office 2002. During Office 2007 installation, I put the Office 2002 CD into the other optical drive. Office 2002 was NOT installed.

I made the mistake of configuring the email account on the Outlook 2007 account while the computer was connected to the internet. Now, I have many new messages on the Vista computer, which I would like to retain. These messages have been removed from the server.

1. How do I transfer the messages & calendar from the source to the destination?

2. How do I merge the messages in the Outlook 2007 inbox with the messages [ to include those in the inbox of Outlook 2002?

Thanks for your help.


A:Solved: Outlook 2002 to Outlook 2007

In outlook 2007, use File - Impor and Export - Import from another program or file - Personal Folder file (.pst).

Then you point it at a copy of the PST from your old 2002 version of Outlook, copy it over on a CD or DVD or via a network if connected (it will be a large file usually).

You can tell it to not create duplicates etc as you want.

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I have a flat pannel monitor and 1024 x 768 streches the screen. My other computer has the correct resolution. How would I go about doing this? It's a HP Pavilion 513x. Thanks.

A:How do I add a resolution? Using XP home 2002 edition SP3

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Am running Win XP Pro along with Office XP SP2. Just went to the Office XP update site and installed the Excel and Word 2002 Update Oct.16 2002, and the Outlook 2002 Update Jan 22 2002.

Word and Excel still work fine, but Outlook will only start in safe mode, hanging at the splash screen if started normally. I tried the trick of renaming the *.dat files noted in some of the bulletin boards, but tis did not help.

I then un-installed Office XP and reinstalled it to SP2 level without the three patches noted above. Outlook still refuses to start normally.

I seem to recall reading somewhere that there is a "patch to patch the patch" for this problem, but can't seem to find the article again. Have also unsuccessfully searched the web and am now truly stuck!

Since Office seems to have reinstalled itself with all it's old defaults, I assume that the un-install programme does not remove registry entries? Any idea if there is a manual un-install instruction set anywhere - I can't find it at Microsoft.....!

A:Outlook 2002 only starts in safe mode after applying update of jan 22 2002

have you tried a repair,it is in the tools tab
if you want to uninstall and get rid of the registry entries use jv16 from

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I'm having a problem switching from Outlook Express version 6.00.2900.2180 to Outlook 2002. I have installed Outlook 2002 but when I try to open it I get the following error message:

"Cannot start Microsoft Outlook. Outlook requires Microsoft Outlook Express 4.01 or greater. You can install Outlook Express by running IE5Setup.exe from the IE5 folder located on your CD or through the Windows Update website."

I have tried doing this but when I try it I get an error message telling me that my computer already has a more recent version so the download is not possible. I am using Windows XP and I have the most recent windows updates.

Can anyone please help with this problem?

A:outlook express 6 to outlook 2002

Start> Run> type: regedit and then hit OK. Go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed
Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C} Click on:
{44BBA840-CC51-11CF-AAFA-00AA00B6015C} in the right panel look for:
IsInstalled and make sure that the Data value is set to 1.
0x00000001 (1)

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I seem to recall that there is a major difference in how MS Outlook 2003 stores email versus earlier versions, is that true? And that the databases are not interchangeable? So if I install OL 2003 and want to revert back to 2002, will I be able to convert the data back?

A:Outlook 2003 vs Outlook 2002

I tried that, but was happy to have my Outlook 2002 backup, because I did not succeed. Still, I am not THAT experienced, so maybe it's possible...
Then again, it would be typically MicroSoft to have big brother refuse to recognise little brother.

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I would like to know how to transfer from Outlook Express to Outlook 2002. How to transfer the address book and my account. Also, how to transfer the messages.

Another thing, I don't why but when I try to write a note in Outlook 2002 calender, the keybord doesn't react the same way. Ex: instead of M I get , How can I change this ? Everything is normal when I write a message to someone.

Thank you

A:Outlook Express to Outlook 2002

If i'm not mistaked doesn't outlook prompt you on install on what to import ?

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My original problem with Outlook 2002 doesn't seem to be going away so I think I will just install Outlook 2003. Is there a way to transfer all of the emails, contacts and calendar items from Outlook 2002 to Outlook 2003 on the same machine? Thanx

A:Outlook 2002 to Outlook 2003

I do not have an answer to your question, just wondering if Outlook 2003 is the lastest version of that. Seems old to be the latest version, but since I have never used it, I really do not know.

If it is not, you might want to consider going to the most recent version instead.

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I have been searching for awnsers but only found similar problems but not the same, Heres my story!

I have a windows XP Home Edition Version 2002, We stoped using it in I belive 2005 and then I decided I would set it up... This was in 2010 or 2009 and I got it running. about a month later I was messing with the zoom or resolution or something and it zoomed to the middle of the screen to the point were I was virtually unable to navigate, It took up the whole screen and didnt move so I restarted it and then decided to pack it away... Once again I took it out to find out the screen was damaged and it was StILL zoomed in in 2011 so I pulled out a old moniter (A tube Moniter) and it worked fine except it was STILL zoomed in! And I couldnt figure it out, I tried controll O and I tried Controll And scroll out and I tried to navigate to change resolution and tried to zoom out but couldnt navigate I was going to restore to factory settings but I dont have the disc and I am running out of ideas... Please help

A:Windows XP Home Edition Version 2002 Stuck in zoom!

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I have a Dell Dimension 4300S and I just recently installed Windows XP Home Edition SP1a Version 2002 from the disk I have. When I try to download SP2 and SP3 from Microsoft I keep getting this box that says "Error Extracting". I can't download anything and sometimes when I'm on the internet on that computer it says "Internet Explorer has encountered a problem and needs to close" and I send the error report and sometimes gives me the Blue Screen and starts dumping memory. Also it will not let me on the Windows Update page and the computer will not do automatic updates.

Does anyone know what the problem is? I've reinstalled Windows XP Home Edition SP1a Version 2002 two or three times now and ran repairs from the disk and I still get the same problems.

Let me know if I need to give any specs or anything.

A:Newly installed Windows XP Home Edition SP1a Version 2002 not working right.

Is the Windows XP installation disk a licensed copy and an original one. Or did you download it and or burn a copy of it?

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I can't open Outlook 2003 to get my email and the error message I get says: "errors have been detected in the C:\Users\Sparky\AppData\Local\Microsoft\Outlook\Outlook.pst." THe error message goes on to say to use the "Inbox repair tool (Scanpst.exe)
to diagnose and repair errors in the file." 
I cannot find my outlook.pst nor the scanpst.exe files. 
Got online and tried 4 different suggestions and none worked. Would anyone please have suggestions? I want to upgrade my OS & Office, but don't know if my files will be retained or not. Thank you to anyone who can help. 

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I am stuck in Outlook. I cannot do anything in there at all, I have no idea what is going on. Never had this problem before....can someone please proffer a solution please? Computer & Monitor are new as of July 2016,Tower came with WIN 10 installed.
I will keep this post in my browser, as I cannot receive or send emails, will just keep monitoring the forum.
Thanks in advance....

A:I am using WIN 10 home 64 bit and Outlook 2016, I am stuck in Outlook,

Don't know, never had this problem. When I googled it, it came up with this:

?using WIN 10 home 64 bit and Outlook 2016, I am stuck in Outlook?? - ??*? Google?

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I have a customer who deleted a contact from her contacts folder (John Doe). There is a person who works for our company also named John Doe. Anyway, when she goes to type in the name for it to autopoplulate the TO field it pulls the address for John Doe at another company. This has been deleted from contacts, but it is still pulling that address. What can we do to make this stop???


A:outlook 2002

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I just recently installed Outlook 2002. I am wondering if it is possible to set up two distinct users within Outlook (similar to the switch identities function of Outlook Express). My husband and I maintain the same profile within Windows, but we do want to maintain separate Inbox/Outbox. I tried setting up two different profiles (from within Control Panel) but it seems that any incoming email goes to both profiles, even though each one is set up using different email account information.

Any advice, or are we heading back to OE?

Thanks much.

A:Outlook 2002

Absolutely possible. You just need to configure Outlook with the Corporate configuration. This will allow you to easily configure multiple profiles with different files etc.

for the details.

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I'm trying to read my office mail. I can get past the login. I can see all my email (read and unread) but when I try to open any of them the screen blinks and thats it. Now I'm using outlook 2000 at work and 2002 at home. Operating system on the exchange is MS 2000 and I'm using xp at home. Is there a simple setting I'm missing?

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Hi There!!

Here's a simple, basic question that I cannot answer:
Is there a way in Outlook XP to just send messages without receiving them at the same time?

Thanks in advance


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My outlook is corrupt. I can't delete emails, my outbox has 3 emails stuck in there I can't move them or delete them. I believe I exceeded the 2 GB of space. Without getting the utility is there a way... maybe going into the registry or a free tool somewhere to do this without deleting outlook and reloading it?

I get the message :The Messaging Interface Has Returned And Unkown Error. If The POroblem Persists Restart Outlook" ...... which does no good... I tried retsrating my computer too to no avail.

A:Outlook 2002

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First and foremost I would like to say that this is a great site!!! (EXCELLENT)

My problem is...
I am trying to use some letterhead that I have stored in my pc under a JPEG Image. I am trying to use this as stationery on Outlook. I have done this but, my stationery is tiled all over the page when I click on "new mail" I just want 1 image. I don't know what is wrong or what I need to do.

Before I posted this question I looked through the forums for the same problems and 1 person had the same problem but, everyone else that responded to the problem uses Outlook Express.

Thank you
Please HELP!!!!

A:Outlook 2002

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We have Word as our editor in Outlook 2002. For some reason. Word hangs when you try to create a new message. Of course when I de-select the option in under Tools-options- Mail Format. Outlook opens without word as the editor. Any ideas how I can resolved this issue?

A:Outlook 2002

Have you checked in Microsoft's troublshooting website. Type "Word stops in Outlook 2002" or something similar and hit enter and it will list all of the fixes for that kind of error.

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I have several people in an area just upgraded to XP Pro with Outlook 2002. Intermitantly there is pop up box about "retrieving information from server 34474". I am sure it is trying to do updates or synching free busy schedule etc. This is not happening on everyone's computer who had the upgrade either.

Is there a switch or option to turn off this notification?

Or is it something else entirely and I am missing the Yacht LOL

Thank you for your assistance

A:XP Pro and Outlook 2002

Has anyone seen anything like this???

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Outlook 2002 I Need Help
I’m having problem with my outlook 2002 (office Xp), I can’t import my contact to my new PC …the thing is every time I go to File – Import and Export – and that open the Import and Export Wizard, the thing is there is nothing on the “Choose an action to Perform” box ???? Please help me!!!!

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I have reinstalled Outlook and have two problems.

1. Is that I have two Contact files and do not know what one to delete.

2. Completes the E-mail Addresses You Begin to Type is not functioning I have check the settings and can not get it to work.


A:Outlook 2002

The two different contacts folders? Are you sure they are not just two outlook bar shortcuts pointing to the same folder? To check, you can go to View -- Folder List and see if there are two listed there. These are the actual folders and not the shortcuts. If they are just two shortcuts, you can safely delete one of the two shortcuts.

As far as the autocomplete feature, see if this helps.


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Outlook 2002 received but will not longer send

A:Outlook 2002

Well, your problem is obvious.


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I have started to recieve the error message "The operation Failed" when doing a manual send/receive in Outlook 2002. No other clues i'm afraid.

any help gratefully received

A:Outlook 2002

See this post


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I recently had to reformat my hard drive on my Inspiron 5100 and now I am unable to restore my archived contacts and calendar to synchronize with my Pocket PC. Is there a way to print out this archived list so I have something to go by in reinputting the info in my calendar/contacts? Any suggestions would be appreciated!


A:Help with Outlook 2002...

Have you reinstalled the Pocket PC software? I think it's called ActiveSync. If so, when you try to sync, are you getting any error messages? If so, please post their exact wording here.

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I am trying to import some of my old pst files and unfortunately I had put a password on one of them. I have tried all of my passwords that I can think of, but I'm not suceeding.....does anyone know if there is anyway to get around that? I had just figured out a way to bypass a NO ACCESS folder....so I am thinking there has to be a way to get around my file.

Thanks for any help.

A:Outlook 2002

Do not post in multple areas, it is against forum rules and makes your problem difficult to solve if those trying to help can't see what others have offered as suggestions for a solution.

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Just installed Outlook 2002, when I send an email how to I get the BCc field to show?
In old Outlook you just hit view and there was a button there for it, 2002 doesn't even have anything for Bcc in help¿


A:Bcc in Outlook 2002


Try this:

How to Reveal the "Bcc" Box in Outlook 2002

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As an administrator in Outlook using Exchange server, you have th ability to open other users' folders. I would like to know how to clear the list of others' folders that I have previously opened. There are too many in the drop down and I want to clear them and cannot find a way.

A:Outlook 2002, XP

Well, please use the following to clear the folders.as below
Do you often set up meetings for the same set of people? The Calendar group schedule in Microsoft Outlook® makes it easy for you to see the combined schedules of a number of people or resources at a glance.

You can create and save multiple group schedules, each showing a group of people or resources. For example, one group schedule might contain all employees in a department. Another might contain all conference rooms in a building.

To create a group:

Click Calendar on the Folder List (or in the Outlook Shortcuts bar).
Click Schedules in the Advanced toolbar.
In the Group Schedules dialog box, click New.
Type a name for the new group schedule, and then click OK.
In the dialog box that appears, click the Add Others button, and then click either Add from Address Book or Add Public Folder.
Select the names or the public folder, and then click Save and Close.
To view the group calendar, select the group schedule you want to view, and then click Open.

Put Outlook Notes on Your Desktop
From Brian Lema, Nepean, Ontario, Canada

In Microsoft Outlook® version 2002, notes are the electronic equivalent of paper "sticky" notes. You can use notes to jot down questions, ideas, reminders, or anything you would write on note paper.

To create a note in Outlook:

On the File menu, point to New, and then click Note.
Type the text of the note.
To close the note, click the × in the upper-right corner of the ... Read more

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I cannot find the tab for "leave e-mail messages on the server" in Outlook 2002 while using exchange server. If Outlook is using a pop3 server I know to go to tools>e-mail accounts>view or change existing e-mail accounts>change>more settings>advanced, and it is right there but in outlook using exchange server, it isn't there?? A little help please...

A:Outlook 2002

The mail is always on the server unless you delete it so what would be the point of checking the box anyway? If you are using PST files or offline folders(no need to on Exchange) I can see this might be an issue.

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Hi. My father-in-law's email acct is with AOL. He wants to start using Outlook 2002 instead of AOL's email facility. I set him up according to the AOL instruction (also double checked with Microsoft to make sure the instructions jived and they do). However, when he clicks on the AOL acct in Outlook, a dialog box pops up requesting his AOL password. Sometimes he has to enter it several times before the dialog box closes and the emails list. When he wants to send an email, the same dialog box pops up and stays up even when the pw has been entered. The email he wants to send ends up in the outbox and not sent.

I googled the internet and know that MS had some bugs with retaining the password. So, I downloaded the Office patches and now he has the latest SP on his Outlook. But, the problem persists. Any idea on what is wrong? Thanks.

A:AOL and Outlook 2002

Try this fix from Microsoft Support.

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