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Fake FBI warning, unable to boot in safe mode, please help

Q: Fake FBI warning, unable to boot in safe mode, please help

Hello Bleeping Computer.
 
I'm running Windows 7 Home, 32-Bit
 
This morning I was infected with a fake FBI warning message:
 
"This PC (Windows 7, 32-Bit) is blocked due to at least one of the reasons specified below..." 
 
I powered down, then attempted to reboot in Safe Mode.  It wouldn't restart in Safe Mode, instead it restarted in Normal Mode, the screen went blank white, then redirected to the same fake FBI Warning message.  I'm unable to proceed beyond this fake FBI warning screen.
 
I have access to a clean PC and external USB flash drive, and with your help I'm ready to follow your detailed instructions to remove this infection.
 
Many thanks in advance!
 
ND_Fan
 
 

RELEVANCY SCORE 200
Preferred Solution: Fake FBI warning, unable to boot in safe mode, please help

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Fake FBI warning, unable to boot in safe mode, please help

Select System restore
If you have a previous restore point ,restore it and let me know if you can boot now

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RELEVANCY SCORE 86

Hi everyone

I am having trouble with one of our laptops. I was running a few virus scans the other day as I realized it there was Google Redirections, fake virus security centers, and security center pop ups in the system tray. A fake virus center kept popping up as a program on the computer, and the internet would not work when this was open.

I tried to run more scans but nothing would open, no programs, no task manager, etc. in order to fix this. Nothing was working, so I shut off the computer. This was a big mistake as when I went to turn it on, it will not boot. It goes into an endless reboot state and flashes a blue screen for a second, not long enough for me to read, before it goes back into rebooting.

None of the safe mode options work, and Last Known Configuration option does not work, the computer just endlessly reboots and will not start up. I really need to get this fixed, as we purchased a warranty for the laptop, but they will not work at all.
I have tried everything and nothing seems to be working, the computer will just not boot up.

I burned an ISO of Puppy Linux after reading about this online and I could boot to that from the CD, from there I could see everything was still intact on my hard drive but it still will not boot windows. I thought about getting an external hard drive enclosure to take the stuff from that drive and put it onto another computer until I can get this fixed.

I am running out of things to try and hope someone can help. thank you.

A:Endless reboot, fake security warning, safe mode doesnt work

Could you please tell us what your OS is, main antivirus program , and exactly which scans you were running (have tried to run).That might give appropriate information to know what to suggest for you

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RELEVANCY SCORE 77.6

Hi guys...it's me again. >_<;
So I have this fake security center coming up, telling me to install an antivirus. It looks like windows security center, but it's not because the only option it has it 'enable protection.' I saw a similiar problem someone else had, and tried to follow their instructions, but unfortunately, it involved downloading smitfraud and rebooting in safe mode, but my computer wont do any form of the three safe modes it offers. Furthermore, when I click on a link from google (such as trying to find this forum) it sends me to some off search website (like offprowl). It's never done that before. The only way to get to the actually site is to press cache. ): Also,anytime I try to run SAS the fake security center pops up and exits out of it. I tried the runSAS thing, and that does the same thing after it scans.
...
and it does it with my HJT log.
D:
Thank you so much in advance. I'm sorry. ):
 

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RELEVANCY SCORE 76.8

Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

A:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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RELEVANCY SCORE 74.4

ok, the thing is i had this virus on my pc which i learned after a lot of research required me to boot in safe mode in order to remove it. The problem is, while trying to boot in safe mode several times, my computer just crashes to a blue screen. I then learned that besides pressing F8 there was another way to boot in safe mode by going to "Run" and typing msconfig and booting it manually that way. Unfortunetly, this technique ended in the same crash. By now i realize that it is IMPOSSIBLE for me to boot in safe mode. My one major problem now is, that i CANNOT BOOT IN NORMAL MODE EITHER. I guess by trying to boot in safe mode using msconfig, i've changed my pc's settings to where now, normal mode=safe mode, and obviously, safe mode keeps crashing. As of now i cannot boot my pc AT ALL. I thought there might be a way to recover/fix safe mode by using the windows cd, but i really dont know what to do. i hope you guys can help me out, thanx

A:Unable to Boot in Safe Mode (or ANY mode)

Since you have your Windows CD handy, you can try doing a Repair Install from the Windows Recovery Console.How to perform a Repair/Reinstall (with screenshots)How to perform a repair installation of Windows XP if Internet Explorer 7 is installedLanga Letter: XP's No-Reformat, Nondestructive Total-Rebuild OptionNote: In order to use your Windows CD, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computer?s BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:Changing Your Computers Boot OrderHow to Set AmiBios to Boot from CDROM.If you don't have your XP CD you can download an ISO of the Windows Recovery Console files:Recovery Console ISO fileXP Recovery Console zip fileBurn it as an image to a disk with MagicISO or similar program to get a bootable CD which will startup the Recovery Console for troubleshooting and repair. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please refer to How to write a CD/DVD image or ISO and H... Read more

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RELEVANCY SCORE 74

Recently I downloaded "PC Tools Desktop Maestro 3.0.0.830" and tweeked my system. I can't remember what actually happened but when I tried to restart my PC it kept restarting itself. I tried starting the PC in safe mode but when I select my user account it just hangs with "safe mode" indicated in each corner of a black screen. If I try to select the admin user account, it asks for a password which I do not have. Should I try using the Windows XP CD to boot from or is there another way of fixing this?

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RELEVANCY SCORE 74

Hello! I'm new and would like to ask for help!

My computer is a Dell Inspiron 1520 Laptop
My Operating system is Windows XP

Yesterday I experienced a virus that had downloaded itself onto my computer. It took over my desktop and disabled my windows automatic updates. I was using windows defender and malware bytes anti-malware at the time and they were also disabled. My first thought was to go into safe mode.
Unfortunately, when I selected safe mode during my boot up it would scroll messages and switch to the blue screen of death. Since this option was now useless I booted up with no connection to internet. This at least slowed the program from starting up. I used my system restore to go back to a couple days before the virus showed up. That restart worked and the virus did not take over the desktop anymore. However, my automatic updates were still off and I still could not boot into safe mode. I could use my antivirus programs so I ran scans.

Malware Bytes Anti-Malware turned up 3 infections.
HKEY_Current_User\software\currentversion\Run\nah_shell
C:\ProgramFiles\MozillaFirefox\chrome\amba.jar
c:\DocumentsandSettings\Kelly\nah_uotm.exe

I cleaned those infections and all seemed well. I tested safe mode and it still boots me into the blue screen of death. I also purchased Windows Live One Care to get more protection on my computer in case I'm still hacked. However, all of my antivirus scans turn up with no problems. I'm starting to think I should do a ctrl+F... Read more

A:Unable to Boot into Safe Mode

Also just tried again after a windows one care scan and have the error messages from the blue screen of death written down now.

PAGE_FAULT_IN_NONPAGE_AREA

and at the bottom it says:

STOP: 0X00000050 (0XC8105DE4, 0X00000001, 0X80537009, 0X00000000)
 

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RELEVANCY SCORE 74

hi;

i seem to have some kind of problem because I keep getting this svchost.exe error popping up. I have run virus scans, spyware scans, etc. but no luck removing it. went online to the virus folks, they sent me a tool to run a startup report, but want it run in safe mode. Everytime I try to boot pressing the F8 key it gives me the option to boot in safe mode, the drivers all list on the screen then it turns off and on again and starts normally. I am really getting frustrated - can anyone help me please.

A:Unable To Boot In Safe Mode

Hello,
The problem you describe could be a corrupted driver. Can you boot the system normally? If so, you can check the event viewer for errors and the device manager for warnings.

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RELEVANCY SCORE 74

Hello All;

Four times previously I've been able to read through the forums and fix it myself, but this time I've got to yell "help".

I dont' remember what I clicked, (some sort of video player) and suddenly the computer became really slow. I realized what had happened soon after. I've run malwarebytes, but it would not let me update, giving an error code of 732(12029,0) It did however find 4 Trojans and quarantined them
Upon reading a little further in the forum, I read to delete MB and download a fresh copy. From your site, and another link to computer geeks, it told me I have no internet connection. I was finally able to find a link on your site which allowed me to download MB, but still am unable to update it.

I have downloaded and run combofix after shutting off all AV.

It will not allow me to boot into safe mode, locking up about half way through.
I cannot go to Malwarebytes.org or Trendmicro.com - it says I have no internet connection which is not true. I'm here.

I would really appreciate some help....I'm thinking Trojan?

Adendum 2/23 10:36am -
Ran SuperAnti-Spyware which found 23 adwares, and Trojan.Agent/Gen-Nullo(short)
I'm unable to update SuperAnti-Spyware, Malwarebytes, or windows updates.

Thanks
460

A:XP-unable to boot into safe mode

Hello ,please try this..SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.Click the Repairs tab.Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.You may be asked to reboot your computer for the changes to take effect.Next run RKill....Then update and run MBAM, but run MBAm in Normal mode.Please download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.

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RELEVANCY SCORE 74

Hello,

My name is Jay,

Yesterday I had a maleware attack (I am sorry I don't remember which "virus scanner" one) I proceeded to shut my computer down and re boot into safe mode. After that I ran malewarebytes and removed everything to the best of my ability. Upon rebooting I am unable to boot back into anything but safe mode, every other boot option just hangs and reboots.

I am writing this from my laptop, since I am unable to connect to the internet via my other pc (network connections deleted).

Windows XP
Prof.
Version 2002
SP 3

Appreciate any help.

Thank You,
Jay

A:Unable to boot into anything but safe mode

I am now able to access the internet on my affected desktop. However I am still unable to boot into anything but safe mode. Each attempt to boot reboots right at the Windows screen then takes me to several options. 3 safe mode options, 1 start windows normally option, and 1 last good configuration option. The only option which brings me to windows is the safe mode choices. The other options simply start the reboot loop.

In addition I am unable to access the windows update page, each time I try to load it on internet explorer I receive an web browser error.

I have no Windows XP disc.

Appreciate any help.

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RELEVANCY SCORE 74

Dear All.

Pls could somebody help me with my HJT log, My laptop seems ok apart from being unable to boot into safe mode.

Logfile of HijackThis v1.99.1
Scan saved at 10:26:39, on 17/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\sony\vaio power management\SPMgr.exe
C:\Program Files\sony\vaio update 2\VAIOUpdt.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Sophos\AutoUpdate\ALMon... Read more

A:HJT Log unable to boot into safe mode?

Welcome to TSF.

We will try and complete this fix in Safe Mode, however, could you please describe to me the method you used for booting into Safe Mode and the make and model of yuor machine?

Please subscribe to this thread to be notified of fixes as soon as they are posted by our Team. To do this, please click the "Thread Tools" button located in the original thread line and selecting "Subscribe to this Thread".

Before you begin, take a read through these instructions and download the programs that I've advised. Save the below instructions in notepad or wordpad, because you also have to work in safe mode without networking support, so this page wouldn't be available then. You should not have any browsers open during the cleaning process unless otherwise prompted.

If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are carrying out the procedures below.

Please allow yourself a few spare hours. Below are instructions for a virus scan(s) that can take longer then 2 hours.

It is also important you don't miss a step and perform everything in the right order!! .

********************************DOWNLOADS********************************

Please download these additional files/programs. Do not run them unless instructed to do so.
Unless otherwise stated, they should be stored in the same directory as the HiJackThis program.

Download and install CleanUp!. ... Read more

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RELEVANCY SCORE 74

Hello,

My name is Jay,

Yesterday I had a maleware attack (I am sorry I don't remember which "virus scanner" one) I proceeded to shut my computer down and re booting in safe mode. After that I ran malewarebytes and removed everything to the best of my ability. Upon rebooting I am unable to boot back into anything but safe mode, every other boot option just hangs and reboots.

I am writing this from my laptop, since I am unable to connect to the internet via my other pc (network connections deleted). Any ideas prior to me manual keying the hijackthis log into this post.

Appreciate any help.

Thank You,
Jay
 

A:Unable to boot into anything but safe mode

I am now able to connect to the internet however I am still locked in the safe boot loop. Listed below is the hijack this log. I have no XP CD to initiate an XP repair. Appreciate any help.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:24:23 PM, on 7/23/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17055)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iTunes\iTunes.exe
C:\Documents and Settings\Joe\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.... Read more

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RELEVANCY SCORE 74

Hi Tech-Guy.

Last posted to you last year on a slow PC - this was my home computer which is working fine thx.

My work pc however has just decided to completely die on me. It is a HP Laptop (HP Compaq nx6125) - specific details of which I am unaware of, but runs Windows XP Professional. This morning, the screen started to go all "fuzzy" and then the PC locked up - so I switched off to re-boot.

I get a black screen (F10 - Setup) where i have a number of options to boot up, including SAFE MODE.

If I do nothing, then after about 20 seconds, the screen goes fuzzy again, and the system re-boots back to the black screen and the process repeats itself.

When i choose SAFE MODE, i get a list of system32 drivers scrolling down the screen. It then stops, the screen goes fuzzy and the PC re-boots back to the black screen.

Is the CPU screwed? or is it the hard drive/video card? I haven't attempted to re-boot from XP CD since I have files on my hard drive which are not backed up (mainly outlook express email from 3 years of project work).

please help if any - donation to follow

thx

mark
 

A:Unable to re-boot even in Safe Mode

I would suggest taking this laptop to your trusted local repair station or shop. It sounds like the power supply and/or battery might be going south or it could be a problem with the LCD screen or video card. A qualified person looking at the computer would be the best course of action to take at this time.
 

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RELEVANCY SCORE 74

Hi, i'm using Windows XP service pack 2 atm.
Currently, my PC only boots in safe mode, i've enabled networking to post here and get some help. Whenever i boot my PC normally, it always asks the option to boot with safe mode/networking/command prompts, even if it's been shut down properly.
I have just got my PC back from a repair shop after the guy finished a "soft repair", not knowing what was actually wrong with my PC in the first place (helpful >_>). It booted normally once, i went to catch up on my TV online and the screen blacked out, gave the "No signal" blue square and stayed black, all while the audio was still playing, occasionally sounding slightly distorted.

I'm not computer savvy like a lot here and any help would be appreciated. My withdrawal symptoms are kicking in

A:Unable to boot (Only in safe mode)

Is this a laptop or a desktop? This sounds like a desktop computer
A computer that blacks out and has the No Signal message on the screen means that there is a problem with either the monitor it may not be screwed in. But if it works in Safe Mode, then the Video driver. Go to the computer manufacturers support/download drivers site, type in your Make, Model # or you Service tag # and download the Video driver for your model.
Better yet, You shouldn't be trying to repair your computer after it was just repaired. Since you just got it back from repair, then take it back and make them fix it until it's the way you want it. If a desktop bring in your monitor too.

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RELEVANCY SCORE 74

Good Evening....

I am currently trying to salvage a Dell 4600 system (XP Home, 512mb DDR Ram) that I thought was well, salvageable.

It was formerly owned by a friend who shared the PC with 2 children. He does not know exactly what caused the damage other than the fact that it was never the same after his adolescent son had an overly indulgent "session".

Anyway, upon powering on, I get the message stating that "Windows did not start properly..." blah blah. If either 'Normal boot' or 'Last known good configuration' is selected, the logo'd boot screen appears and then....nothing (screen is completely black). Selecting any one of the 3 safe modes results in the same thing, only with the words, "safe mode" on a blank (black) screen.

The RAM modules are firmly seated, as is the video card. All cables and plugs appear to be in place and secure. The hard drive activity light on the front panel flickers in the usual manner.

The only thing it is able to do is boot into the Utility Partition. From there I ran the Dell Diagnostic utility (this took over 30 minutes - it extensively tested the CPU, the system board, hard drive, video card, memory - everything) and to my surprise, all the components "passed"...with the exception of the floppy drive. Thinking that this may have been the cause, I disconnected the drive and adjusted the bios settings, but the results were the same.

Suggestions, anyone

 

A:Unable to boot (even in safe mode)

See if you can follow some of the procedures in the enclosed document.
 

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RELEVANCY SCORE 73.2

I have Windows XP Home Edition, Version 2002, which I run on eMachines version T2875. I also seem to have contracted a virus that uses Microsoft Internet Explorer to send pop-ups whenever I'm using Firefox, which is my main web browser. Yesterday, I noticed the virus for the first time, and ran AVG Free and Malwarebytes' Anti-Malware. AVG only managed to catch one infection, which was quarantined. MBAM caught 12 infections, and all were removed after rebooting ... or so I thought.

The virus comes up in my task manager processes as iexplore.exe. Every time it comes up, I end the task, though of course it comes back a bit later. I downloaded ATF-Cleaner and VundoFix with the intention of clearing out all my temporary internet files and running a scan while in safe mode, afterward running MBAM once more in safe mode, and then restarting my computer normally. Once the programs had been installed, I shut down my computer, then turned it back on, repeatedly pressing F8 until I was prompted into the safe mode menu. I chose Safe Mode, and received the message:

Windows could not start because the following file is missing or corrupt:
<Windows root>\system32\hal.dll.
Please re-install a copy of the file above.

My computer then re-booted and went back into safe mode. I chose to run safe mode once more, and was prompted as to whether or not I wanted to run "Windows XP Home Edition" or "Windows (default)". I tried both options, and both times, saf... Read more

A:Unable to boot Safe Mode, IE virus

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RELEVANCY SCORE 73.2

Hello all,

First-of-all, thank you for reading this thread...any help you can offer is greatly appreciated.

I have a Dell Dimension 8400 (circa 2006?). Not used very often. New 1 TB hdd placed approximately 1 year ago. Since it was still running slow (about 6 months ago) with occasional BSOD, took it in to local "tech guy" who added some RAM, "cleaned things up", and replaced XP Home with XP Pro....

Since then, it has been working OK (minor problems not worth mentioning here)...only used for Quicken, Rhapsody, and very light internet surfing...NO questionable websites...have ZoneAlarm firewall and AVAST antivirus...

PROBLEM showed up last night...BSOD...on rebooting, following message comes up...
The instruction at "0x77c47e9f" referenced memory at "0x00000000". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program
Regardless of which option I choose, the computer offers the same message again once or twice. After 8 to 10 minutes, my normal desktop appears. Unfortunately, there is no START or Taskbar. Whether I do anything or not, after 2 to 3 minutes, I get the following message...
System is shutting down...initiated by NT.AUTHORITY\SYSTEM

Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly.
ATTEMPTED SOLUTIONS:
I read that I should do the following ....reboot and press F8...I was given alternative reboot... Read more

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RELEVANCY SCORE 73.2

Hi,

Running an Evesham pc so can't contact them ! Vista was installed as standard.

Been taking automatic updates for some time. Foolishly went to download Service Pack 1 yesterday and it's now crashed, won't boot up, even in safe mode, and the only restore point it's offering is the point at which it started installing SP1 so no use.

Going into safe mode suggests loading files but just hangs (2.1/2hrs+) part way through.

I'm also getting an error 0xc0000034 when just booting normally (non-safe mode)?

Any tools out there that will enable me to boot this machine up? or advice you can offer would be greatly appreciated!

Thanks

Jeff

A:vista unable to boot, even in safe mode

is this a laptop
run
chkdsk /r

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RELEVANCY SCORE 73.2

Greetings, recently my computer became infected with the "Antivirus Plus" malware. I followed all of the steps listed in this removal guide, and that seemed to take care of the problem. However, when I started my computer up the next day, I noticed that I was getting several different pop-ups periodically while browsing in FireFox. Some were linking to bogus surveys, while others seemed to be related to something that I had typed into Google as a search. Additionally, I began receiving this error:"Generic Host Process for Win32 Services has encountered a problem and needs to close."With the additional details:szAppName : svchost.exe szAppVer : 5.1.2600.2180 szModName : mshtml.dllszModVer : 7.0.6000.21183 offset : 000733a9 C:\DOCUME~1\Unknown\LOCALS~1\Temp\WER5668.dir00\svchost.exe.mdmpC:\DOCUME~1\Unknown\LOCALS~1\Temp\WER5668.dir00\appcompat.txtSo, I thought maybe if I booted up in safe mode and completed all the steps on the aforementioned removal guide, that would help get rid of some lingering malware that may have resulted from the Antivirus Plus malware (please keep in mind that while I am fairly computer-literate, my knowledge of malware/viruses is rather minimal).Anyway, when I went to boot up in safe mode, after selecting "Safe mode with networking" from the list, I came upon the dreaded BSOD. After disabling automatic restarts upon system failure, I found th... Read more

A:Unable to boot WinXP in safe mode

i've had the exact same experience when trying to boot in safe mode. but my major problem now is that i cannot boot in ANY mode. this is because i tryed to boot in safe mode by going through "run" then "msconfig" and restarting it manually from there. Unfortunately, i had the same results. now when i try to boot in "normal mode", my computer is now stuck on trying to boot in "safe mode". basically, i unknowingly changed my computer's default boot settings, to where now, normal mode=safe mode, and obviously, safe mode keeps crashing

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RELEVANCY SCORE 73.2

Windows XP Home SP2
will not boot into Windows; normal, "last known good config", safe mode all result in re-boot. At one re-boot was an option to disable automatic reboot after failure. I selected this, but the problem persists.

I got into safe mode once, double left clicked on HJT 1.99.1 & the PC rebooted. Now, it will not boot into Windows

Lots of spyware & trojans; diagnosed by slaving HDD into 1 of my computers.

spyware folders include FLEOK

RAM diags passed

HDD diags pending

I harvested the important data to a DVD, when the HDD was slaved into one fo my computers.

Your guidance is appreciated.

B123
 

A:spyware, unable to boot into safe mode

Well, at this point I would recommend a reinstall of your OS. Luckily you were able to hook up the drive as a slave. I would save everyhing on that drive that you NEED into a single folder on the drive that is currently containing your functional OS. Be sure to scan everything in there for malware. Reinstall your OS on the other drive if you need it to function as a bootable drive in another PC.
 

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RELEVANCY SCORE 73.2

Hi, I'm in the [email protected]? here good and proper!

I am trying to run sfc /scannow to try and fix my boot problem but I keep getting "windows resource protection could not start the repair service"

I have found a few threads that mention this but they go off on a tangent and do not deal with what I am facing.

I have the original win8 CD but it has never managed to fix a thing for me, it just says it cannot! I really cannot to a clean install as all of my work files are on there!

Please help!

steve

A:Unable to boot windows 8 or get into safe mode

I also start in x:\sources>

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RELEVANCY SCORE 73.2

Logfile of HijackThis v1.99.1
Scan saved at 5:42:21 PM, on 4/20/2012
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
H:\xampp\xampp-control.exe
H:\xampp\mysql\bin\mysqld.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\user\LOCALS~1\Temp\winiejcxk.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\DOCUME~1\user\LOCALS~1\Temp\winuqsc.exe
C:\Program Files\NetBeans 7.0\bin\netbeans.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Java\jdk1.6.0_18\bin\java.exe
C:\Program Files\Winamp\Winamp.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\YouTube Downloader\YouTubeDownloader.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com/?SearchSource=10&ctid=CT2776682
R3 - URLSearchHook: BrotherSoft Extreme Toolbar - {51a86bb3-6602-4c85-92a5-130ee4864f13} - C:\Program Files\BrotherSoft_Extreme\prxtbBro2.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common ... Read more

A:Unable to boot windows in safe mode

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RELEVANCY SCORE 72.4

Hello guys,

I've been attempting to fix my laptop for the past 4 hours and nothing seems to be working so I thought I would try my luck in this forum. Here's what's going on:

When I turn it on, it loads the compaq screen, then says "windows is loading files".
It then attempts to take me to the startup repair screen, but cannot load the startup repair options and just stays at a blue screen (NOT the blue screen of death).

I am unable to start the computer in safe mode as it gets to the same screen and does the same thing.

I have accessed the boot options screen and loaded windows from the disk in an attempt the repair it that way but I can not restore the computer from an earlier point in time and startup repair does nothing but search for problems for hours with no progress.

Im running windows 7 home edition 32bit
The computer is a compaq presario CQ42

I'm running out of options and would love any help! Re-formatting is not an option I need the information!

Thanks in advance

A:Windows 7 unable to boot in normal or safe mode

system restore: what error?
Boot into recovery environment. Then goto "command prompt"

chkdsk/f c:

Code:

chkdsk/f d:
chkdsk/f e:
chkdsk/f f:
Some of these commands fail because of the fact you don't have a drive called F for example


Code:

diskpart
list vol
exit
give you the drive letters

Any disk errors? Are all errors repaired?

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RELEVANCY SCORE 72.4

Hi all, my name is Greg, several years back I had a problem and it was cleared up here(thanks again) and now I am having problems again.
 
I have a Dell Inspiron 1525 laptop with XP home sp3. I started having problems when it started rebooting continuosly even prior to logging in. I was able to boot into safe mode but w/o networking (all my devices in the device manager are gone(as in there is nothing there) so also all my networking connections are missing as well)).
I ran the latest Dr. webb with no results and also ran malware bytes numerous times and it keeps finding problems so I fix them, reboot and run again.
I have tried starting windows to last known good startup and that does nothing but reboot and while in safe mode I am unable to revert to an earlier time as it says unavailable.
 
I tried running windows recovery console but it failed and is no longer an option as it is missing now.
 
I am running chkdsk now

A:Unable to boot(auto reboot)except in safe mode

Ok chkdsk came back clear rebooted automatically the rebooted into blue screen saying unmountable_boot_volume followed by a string of nubers OXOOOOOOED(OX8B953108, OXCOOOOOO6, OXOOOOOOOO, OXOOOOOOOO
 
Also each attempt to reboot in safe mode results in a blue screen saying the same thing with a diffferent string of numbers and letters.
I did get into the bios and run the scans there and they all came back clean.
 
GC

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RELEVANCY SCORE 72.4

Hi,

I am facing a major virus problem with my system. Task manager, registry edit and folder options of my operating system got disabled and also I am unable to boot in safe mode. If I press F8 and chose Safe Mode (with networking or any other option), pc is getting restarted again so again I had to start my pc normally.

I downloaded avira and avast and when I tried to install them, installations were being closed at the starting without any prompt messages. While googling, I came to see this forum I had downloaded hijackthis and here is my log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:56:00 PM, on 2/22/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe
C:\Program Files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportServer\bin ... Read more

A:Unable to install antivirus & cannot boot in safe mode

Hello, sundeep38.My name is aommaster and I will be helping you with your log.I apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.If you have since resolved the original problem you were having would appreciate you letting us know If not please perform the following below so I can have a look at the current condition of your machine.Thanks and again sorry for the delay.Please note that I am in the process of my training so it may take a while for me to get back to you, as each of my fixes need to be checked by a coach first.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)In your next reply, please include the following:RSIT Log

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RELEVANCY SCORE 72.4

After I attempted to run a key generator, the exe deleted itself and the problems began. I started receiving the windows alert popups instructing me to purchase bogus antivirus software. My Internet explorer homepage was also hijacked and boots up to www.syssecuritypage.com/ along with a message telling me that it's been infected with [email protected] There's also a system alert in the system tray. The worst part of all of this is me finding out that i'm now unable to boot into safe mode, when i attempt to do this, explorer.exe is automatically closed and when i attempt to boot it, it closes within 5 seconds. Here's my most recent hjt log any help is greatly appreciated.Logfile of HijackThis v1.99.1Scan saved at 11:19:22 AM, on 8/2/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\ewido anti-malware\ewidoctrl.exeC:\Program Files\ewido anti-malware\ewidoguard.exeC:\Program Files\Eset\nod32krn.exeC:\WINDOWS\system32\UAService7.exeC:\Program Files\Webroot\Spy Sw... Read more

A:Ie Homepage Hijacked/ Unable To Boot Into Safe Mode

Hi,We need to make sure all hidden files are showing so please:Click Start.Open My Computer.Select the Tools menu and click Folder Options.Select the View tab.Under the Hidden files and folders heading select Show hidden files and folders.Uncheck the Hide file extensions for known types option.Uncheck the Hide protected operating system files (recommended) option.Click Yes to confirm.Click OK.Jotti File Submission:Make sure all hidden files are showing
Please go to Jotti's malware scan
Copy and paste the following file path into the "File to upload & scan"box on the top of the page:C:\WINDOWS\system32\chkntfs.dll Click on the submit button
Do the same for these files:C:\WINDOWS\system32\mshta.dllC:\WINDOWS\system32\ASEMBL~1\winword.exe Please post the results in your next reply.----------------Can you rename HijackThis.exe to Analyse.exe ?Rightclick Hijackthis.exe and choose rename.Then reboot and after reboot, doubleclick Analyse.exe and post the log it creates in your next reply (this will be a hijackthislog ofcourse).

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RELEVANCY SCORE 72.4

Mates pc is infected with spyaxe, atleast. However when I attempt to put pc into safe mode it restarts in any profile (admin or his) just as the desktop appears. An error message appears and disappears without the chance of reading even the first word. HijackThis log is below:Logfile of HijackThis v1.99.1Scan saved at 20:24:44, on 09/01/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exeC:\WINDOWS\system32\ScsiAccess.EXEC:\WINDOWS\wanmpsvc.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\mssearchnet.exeC:\windows\redirect9.exeC:\WINDOWS\system32\pctspk.exeC:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exeC:\Program Files\HP\hpcoretech\hpcmpmgr.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exeC:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exeC:\... Read more

A:Unable To Boot In Safe Mode And Spyaxe Probs

Hello & welcome to Bleepings.

It's been a while since you last posted the HJT log. If you still require assistance, please post a fresh HJT log.
I'm subscribed to this thread & will receive almost immediate notification once that comes in.

Thanks.
sUBs

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RELEVANCY SCORE 72.4

Hi,

Trying to sort a mates PC who appears to have some form of nasty virus/malware.

First thing I noticed is that I was unable to choose any option in the advanced start up menu other than 'start windows normally'
Running upto date AVG will find a trojan and delete it. I have then turned off system restore and rebooted but only to end up where I started !

Other issues...
1. Internet Explorer constantly points you to bogus antivirus / spyware sites
2. Attempting to navigate to another site is almost impossible (managed to download Mozilla after a long time but will not load.)
3. Desktop background displays Virus Alert (properties for display gives error "system admin has disabled display control panel")
4. Task Manager gives error of "Task Manager has been disabled by your administrator" after ctrl, alt, delete.
5. Start menu gives no list of programs
6. 'VIRUS ALERT!' shows next to time in system tray.
7. Painfully slow performance.

with all the above issues I am unable to download HJT...so whats a guy to do ?

Thanks for looking
 

A:Unable to boot in safe mode / disabled task man..

forgot to mention !

believed to be Win32.NetBooster ?
 

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RELEVANCY SCORE 71.6

Hi Expert,I have a Lenovo IdeaPad laptop Z500 which is getting BSOD and the error is Driver Verifier Detected Violation, so I need to boot in safe mode to troubleshoot but I am unable to boot to safe mode. Having tried f8, fn+f8, shift+restart and f4 all not working even with external keyboard. Windows 8.1 here, there is a one key recovery but it will remove all but data, the laptop don?t come with CD or USB. Appericate if anyone can assist me on.Thanks

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RELEVANCY SCORE 71.6

my computer is having alot of problems. every program i run brings up an bad image error

example - firefox.exe - Bad Image
The application or DLL C:WINDOWS\system32\kelinepe.dll is not a valid Windows image. Please check this against your installation diskette

when i run spybot it says it cannot delete some files because they are in use but my computer wont let me restart in safe mode. it gives me the option to, then a bunch of script fills my screen then im right back at the part where it gives me the option for safe mode but it never works. my explorer.exe constantly fails and i sometimes have to reboot it manually using cmd.exe Also i should mention that i do not have my windows xp disc so havent been able to try to reinstall.
If anyone could lend me some help, it would be greatly appreciated
 

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RELEVANCY SCORE 71.6

Hello everyone,

This is my 1st post in this forum so please bear with me.

I'm a novice and need urgent help please

My Laptop :
=========
Dell Inspiron N4010
OS : Windows 7 SP1
Dual Boot ( Ubuntu )

My problem :
==========
1) Gave my laptop to one of my friends and got infected with Blaster32 worm or some malware.
2) Tried to remove the worm/malware using msert.exe d/led from microsoft website in safe mode.
3) It identified around 18 infected files and I guess removed them too.
4) Restarted the PC and started browsing the internet, but it again popped up and said you are
infected with Blaster32.worm n so on.
5) After this my laptop has stopped booting into normal, safe, safe with command prompt, etc.
6) Then I tried to restore windows using the Startup recovery ( Advanced Option ) to one of the earlier restore points but I'm unable to do so coz it says "Failed to restore successfully...could not extract AGM.dll file".
7) Now I'm unable to boot windows in any mode!
8) I don't even have a recovery CD ( from Dell or any other )
9) However I since my laptop is dual boot ( Ubuntu ), I can d/l and read all my files of windows if needed.

Waiting for help desperately.

Regards,
Rahul

A:Unable to boot windows even in safe mode due to Blaster32 worm

Hi, rbisawa. You don't have the Blaster Worm. Rather, it is a rogue (fake) called "Spyware Protection".

Please see this tutorial for the Microsoft Standalone System Sweeper.





Quote:
This will show you how to update and use the Microsoft Standalone System Sweeper Tool to create a 32-bit or 64-bit Standalone System Sweeper bootable CD/DVD, USB flash drive, or ISO file to help you start an infected PC and perform an offline scan to help identify and remove rootkits and other advanced malware. In addition, Microsoft Standalone System Sweeper can be used if you cannot install or start an antivirus solution on your PC, or if the installed solution can’t detect or remove malware on your PC.


Next, I suggest the following additional steps:

If you cannot start the computer in Safe Mode with Networking, try downloading the following files to another computer and transferring them to your machine.

1. Please download rkill from one of the following links and transfer to your Desktop:

One, Two,Three or Four
Double-click rkill to run.
A command window will open then disappear upon completion, this is normal.
Please leave rkill on the Desktop until otherwise advised.
Do NOT restart your computer after running rkill as the malware program(s) will start again.

Note: If you you receive security warnings about rkill, please ignore and allow the download to continue.

2. Please transfer Malwarebytes' Anti-Malware to your desktop.

Doubl... Read more

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RELEVANCY SCORE 71.6

My PC has been infected with 'Internet Security' and i have followed all the steps on
http://www.bleepingcomputer.com/virus-removal/remove-internet-security-2012 but have not successfully got my computer back.

I located the virus files and rename to virus and virus2.

I then ran:
FixNCR.reg
tdsskiller.exe -> can't load driver -> does not find a rootkit infection
Malwarebytes anti-malware -> 38 days old version as i cannot access internet -> found and remove internet security (log attached)
Spyware doctor -> failed to set up due to lack of internet. starts automatically when booting up the PC.

they seem to have stopped 'internet Security' however i cannot connect to the internet, cannot enable mcafee, cannot boot on safemode (get blue screen saying i should check my computer for viruses or recent changes), cannot do system restore to a previous date. I suspect some sort of stubborn rootkit infection.

Please help me to remove this virus.

outputs from dds.txt:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by SanchezPrieto Family at 0:47:17 on 2012-02-02
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1425 [GMT 11:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k ... Read more

A:Infected with 'Internet Security' and unable to boot on any safe mode

Hello al345 and welcome to BC.

Sorry about the delay, do you still need help?

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RELEVANCY SCORE 71.6

Hello, i have some sort of malware located on my computer that i can't get rid of. My symptoms are: google search results being redirected to random advertising websites; occasional pop-up exclaiming i have a virus, and should download there bogus software; and unable to reboot into safe mode (i get a blue screen)I've ran sybot S&D, malwarebytes, ad-ware, super-antispyware, and norton anti-virus 2010, w/ no success. i'm running Windows XP v2002, and using Google Chrome browser; here are my latest logs, including a hijack this log:Malwarebytes' Anti-Malware 1.41Database version: 3270Windows 5.1.2600 Service Pack 312/1/2009 6:44:34 PMmbam-log-2009-12-01 (18-44-34).txtScan type: Quick ScanObjects scanned: 120462Time elapsed: 10 minute(s), 29 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 1Registry Values Infected: 1Registry Data Items Infected: 1Folders Infected: 2Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:HKEY_CLASSES_ROOT\BitDownload (Trojan.Swizzor) -> Quarantined and deleted successfully.Registry Values Infected:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\rhcjenj0e9ea (Rogue.AntiVirusXP) -> Quarantined and deleted successfully.Registry Data Items Infected:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search\Local Page (Hijack.SearchPage) ->... Read more

A:google searches being redirect, unable to boot in safe mode

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

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RELEVANCY SCORE 71.6

I have a Sony VGC VA1 running Windows XP Pro Media. When I switch on I get the blue screen saying a problem has been detected. Various error codes beginning 0x000, but these seem to change. Unable to start in safe mode and unable to recover from recovery discs. System tries and recognises the recovery disc, but ends up back at the blue screen. Please has anyone any ideas what I can try next. If so would be eternally grateful, but please bear in mind I am a complete beginner. Many thanks in advance
 

A:blue screen of death unable to boot in safe mode

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RELEVANCY SCORE 71.6

I've been having issues with my computer for awhile now, and when I finally tried to do something about it, my computer will not run some anti-spyware programs, will not allow me boot in safe mode (if I try, I click boot in safe mode, and the computer just reboots and brings me back to the same screen to ask how I want to boot over and over again), and every link I click redirects me to a completely different web site (Only typing in the actual web address will get me to where I need to go.. sometimes). Also, a box comdes up every 2-3 minutes saying that an error has occurred and internet explorer will have to shut down without me ever attempting to open a web browser.
DDS (Ver_09-12-01.01) - NTFSx86
Run by Administrator at 15:17:38.92 on Fri 12/04/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1564 [GMT -6:00]

AV: System Defender *On-access scanning enabled* (Updated) {F8168FE3-A71A-44DC-8AAE-F8CBE60C87CC}
FW: System Defender *enabled* {BA3614BB-2B1A-49FB-B050-4A54162CB0AB}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system... Read more

A:Computer unable to boot in safe mode/Internet issues

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 71.6

Wondering if anyone else is having this problem, with XPS Desktops--  no responsive F2 or F12, no boot to usb or safe mode, all advanced start up options give a blank screen.   Unplugged all drives,  took out CMOS battery, still no bios.   Thanks for any help!  (so far Dell support unable to resolve)

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RELEVANCY SCORE 71.6

I have the dreaded Vundo trojan, which is what got me into this mess in the first place. Hopefully someone can assist with helping me get out of my Catch-22.....

I have Windows XP....

1. Ran MSConfig
2. Under boot.ini tab, I checkmarked SAFEBOOT
3. Rebooted computer
4. PC boots with limited graphics ability, which I expected.
5. I click on my user icon
6. Windows begins to start, but nothing is displayed on the screen with the exception of a few white characters and a couple of labels that say "Safe Mode"
7. The only thing that I can get to happen is if I CTL-ALT-DELETE I get the Task Manager.
8. Because of steps 1 & 2, I'm unable to boot Windows in normal mode

Questions:

1. Is there some way to get Safe Mode to work?
2. How can I undo what I've did in steps 1 & 2 without accessing Windows?

A:Safe Mode doesn't work, and now unable to boot in Normal

Hello dfreeze and welcome to BC.If you can get back to Task Manager, go to the Applications tab and click New Task. Type in msconfig.exe and uncheck Safeboot. On the screen where you choose Safe Mode (get there by pressing F8 as you turn the computer on (or restart) until you see the menu) is one of the options Last Known Good Configuration? If so try that.

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RELEVANCY SCORE 71.6

Hi. I had encountered a serious problem. My computer had suffered from many kinds of viruses and my 1st use nod32 but the antivirus can't detect them. And then, I changed my antivirus to kaspersky internet security. It detected them but can't disinfect or delete them. Whenever I try to run a full scan on my computer, the kaspersky stuck. I put exclusion on the files that the kaspersky stuck on scanning it but they are too much. It's stuck on scanning it on my computer but when I scan it on kaspersky online scan, the file is clean. I decided to boot into safe mode using the msconfig method. As a result, I can't even boot into safe mode and I see a BSOD with this error : STOP: 0x0000007B (0xF741B84C,0xC0000034,0x00000000,0x00000000)

Now I cant even boot into the window as I already tick /SAFEBOOT in the boot options. Everytime I switched on the computer, it automatically boot into safe mode. I tried the select the option Startup with Last Known Good Configuration but it never works out. Before this, I also ran a error-checking on my Local C disk but the problem still persists.

I tried to repair it using xp disc. But the window can't detect my hard disk. I modified my BIOS settings and finally repair it at Microsoft Window XP Recovery Console. This is the link that I used to follow http://tech.icrontic.com/articles/repair_windows_xp/

However, this whole thing didnt work out for me. It just added another OS selection in the OS menu during startup. The OS name is exactly ... Read more

A:Unable to boot into safe mode [recommended to post here by Security]

Hope one of these helps
http://support.microsoft.com/kb/324103

http://pcsupport.about.com/b/2009/01...een-errors.htm

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RELEVANCY SCORE 71.6

Hello, I have a weird issue which started earlier this year. I believe it was adware/spyware/malware that started it all. Anyways my computer is a Gateway GT5056 with Windows XP PRO SP3 AMD Athlon 64 X2 Dual Core Processor 3800+, 894MB RAM, NVIDIA GeForce 6100. Randomly why surfing the net, watching vids on youtube or playing online games the computer will freeze. Sometimes with or without the blue screen of death. I also can not boot into safe mode because Mr. BSOD shows up. The freezes are occasional and occur maybe once or numerous times a day. I restart it and works fine until it freezes again. Everytime I restart the computer, about 10-15 mins after reboot, I hear the infamous error gong with no error messages. I have a HJT log if anyone can decipher it. Thanks again for any help you would recommend. EDIT: Removed HJT log, symptoms described are all common symptoms not indicative of malware ~ Hamluis.

A:Random Freezes, BSOD and Unable to Boot into Safe Mode.

I have a few questions...it's now Novemeber...when is "earlier this year" as far as these symptoms beginning?What is the BSOD error message when attempting to boot into safe mode?FWIW: Freezing is often a symptom of overheating, among other things.Let's try this...download/install BlueScreenViewDouble-click BlueScreenView.exe file.When scanning is done, Edit/Select All...then File/Save Selected Items.Save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content and paste it into your next reply.Louis

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RELEVANCY SCORE 71.6

I own a gateway notebook as my secondary machine but since I sold my workhorse it should be my main machine this week before I buy a couple new macs and transfer this buddy to my mom, as of this morning I tried to wipe off the ATI HD3200 driver and update it as the scaling options were not showing up but after I got the old driver off I tried rebooting the system and started to have problems, now I can only boot in safe mode and it shuts down abruptly after some time (does not come back up if I don't press the power button), I used driver sweeper to get rid of the old driver.

Help would really be appreciated!

A:Unable to boot off safe mode and the machine shuts down abruptly.

Can you go back using Restore Point before you use Driver Sweeper. I got a feeling that removed needed drivers. You could also go back farther than that.

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RELEVANCY SCORE 71.6

Edit: Scratch that, I'll just return to my first topic on techspot. You may close this one, sorry for any confusion, I get impatient.

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RELEVANCY SCORE 71.6

Hi
 
Our works PC was infected with a trojan virus, I'm sorry but I'm not able to remember the name. This came to light when we were unable to do a windows update and found various services turned off (Defender/Firewall etc.) We also had several popups appearing. Only when my boss asked me to investigate did the true nature of the horrors come to light. Sadly this had been left far too long in this state.
 
After managing to get Security Essentials to run it identified a trojan. Removing option didn't seem to work so on "Offline" full scan was performed. Upon completion the PC now refuses to boot in either Safe Mode or Normally.
 
Following a Google search I found a similar thread and got as far as running FRST.exe before realising that any fix would be specific to that problem
 
I have run both FRST.exe and DDS.com in repair mode command prompt and although I may have jumped the gun I attach both log files 
 
 

A:PC unable to boot after virus removal in either normal or safe mode

Hi there,the "offline" scan seems to have removed a bootkit but it wasn't thorough enough to delete all parts of it. There is still a remnant present that renders a machine unbootable. Let's try to fix this.Can you boot into normal mode again after the following fix with FRST in Recovery Environment?Please download this attached
 fixlist.txt   424bytes
  6 downloads and save it on the same flash drive as FRST.Plug in the flash drive to the infected computer, enter the System Recovery Options and open FRST.Press the Fix button.When finished, a log file (Fixlog.txt) is saved on the flash drive.Please copy and paste its contents in your next reply.

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RELEVANCY SCORE 71.6

Hello and thank you in advance for your help,
 
I have a fairly new computer running Windows 7 64 bit. I took some time away from home recently, and when I got back, failed to update Java as expediently as I should have. Earlier this week I ran a scheduled Microsoft Security Essentials scan, which turned up three detected items:
 
Exploit:Java/CVE-2012-1723
Trojan:Win32/Alureon.GD
Exploit:Java/CVE-2013-0431
 
I promptly removed the three items (MSE reported that they were successfully removed), and started a scan using Spybot-SD, followed by another full scan by MSE. Neither of these showed any threats. At this point, I also made sure that my versions of Java and Adobe flash were up to date.
 
However, since then, I've noticed perioidic slow-downs while internet browsing using Firefox. Yesterday, several alerts popped-up in 10 minute intervals stating that a process was blocked from attempting to access the internet. Unfortunately, I did not take a screen shot, or record the exact message. However, I do remember that each process was listed as a long url with seemingly random strings of alphabetic characters.
 
At that point, I did another full scan by MSE, which did not detect any items. I then downloaded Malware Bytes: Anti-Malware, updated the definitions, unplugged my ethernet cable and disabled my firewall/MSE, and then ran Malware Bytes. However, no items were detetected.
 
After enabling my firewall/MSE and reconnecting my ethernet cable, ... Read more

A:IE running unexpectedly in background. Unable to Boot to Safe Mode

These are typical Java Exploit infections, or outdated versions.http://www.java.com/en/download/help/testvm.xml << Test your Java Version here.There has been several updates, and it needs to be Version 7 Update 25. All old versions Must be removed from Programs and Features.You can also update while at the link provided - Download Security Check by Screen317 from HERE* Save it to your Desktop.* Double-click SecurityCheck.exe* Follow the onscreen instructions inside of the black box.* A Notepad document should open automatically called checkup.txt; please post the contents of that document.Note: If any security program requests permission to access the Internet, allow it to do so. Thank You -

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RELEVANCY SCORE 71.6

Hi XP Pro freezes during AVG virus scan and it also hangs when I try to reboot in Safe Mode.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 07:00:53, on 18/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Lexmark 2200 Series\lxbvbmgr.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Lexmark 2200 Series\lxbvbmon.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\WINDOWS\system32\fxssvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.eircom.net/
R1 - HKLM\Software\Microsoft\In... Read more

A:XP Pro freezes during virus scan, unable to boot in Safe Mode.

Hello and welcome to TSF

Hijackthis Uninstall List

* Start HijackThis
* Click on the Config button
* Click on the Misc Tools button
* Click on the Open Uninstall Manager button.
* You can click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad into your next reply.

Also post a new Hijackthis Log.

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RELEVANCY SCORE 71.6

So.. My computer has been running slow, or getting to the point of running slow. I at first thought it was a nearly full hard drive, so I deleted some files, and games off of my machine. Then it started to speed up a bit. Until recently, I moved into the basement of my Dad's house due to being a poor college student, and my step-mom getting those dreaded cats that make me cough and sneeze.

I've gone through numerous assumptions. I've updated my video card and other drivers. I've reseated everything, reapplied some of that silver CPU stuff onto my CPU and heat sync. I thoroughly cleaned the interal bits of my case to get arid of dust. So I'm at a bit of a roadblock. I am getting Bad_Pool_Header errors, random errors that are in hex, and a rare flrmgr.sys crash.

I've also experienced heavy screen tearing to the point where my screen looks like a delicious ice cream cookie sandwich, and it freezes.

So in my dilema I finally decide to turn to you, since I think some of the people here have assisted me before. So I'm running my own custom built computer, no fancy alienware or gateway brand on it.

I'm scanning with the BSOD viewer at the moment so I'll have that up and attached shortly, or posted directly into this thread.

A:Random Crashes, BDOD and Unable to boot into Safe Mode

Check all the components in your computer to make sure that they are securely fastened.

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RELEVANCY SCORE 71.6

I am unable to run some anti virus/spyware programs. I cannot boot into safe mode. The system reboots. Last blue screen said something about a process thread crucial... That is all I could read before system restart. When I open GMER I get an error upon the program opening saying gmer.exe has encountered a problem and needs to close. I have ran spybot, and adaware and use avg. I am at a loss where to go from here. Please help. Thanks in advance for your time and effort.DDS (Ver_10-03-17.01) - NTFSx86 Run by Brian Norton at 6:49:56.12 on Mon 07/26/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1535.342 [GMT -5:00]AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\Program Files\Microsoft Security Essentials\MsMpEng.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Fi... Read more

A:Unknown infection unable to run GMER or boot into safe mode

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you let... Read more

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