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acer chromebook 13 charging problem

Q: acer chromebook 13 charging problem

hi i have just bought a acer chrome book which hasnt got any warranty left. my chromebook is pretty much brand new the condition is amazing but my chromebook wont charge. now i have researched the problem and it seems like there is a common fault with this model so has there been some kind of recall on these machines as it seems like it is happening to alot of people?thanks mike

RELEVANCY SCORE 200
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A: acer chromebook 13 charging problem

Nope, no recall on them. Remember that when you see a 'lot of people' complaining about something it likely just means that most people don't have anything to complain about and so they stay quiet. The most common charging problem seems to be a poor connection between the charger and the computer. Check to make sure the center post of the socket on your Chromebook hasn't been pushed in. Verify (if you can) that the charger worked fine on another system. Last step would be to check out the internal connection, it's not unknown on laptops for the charging board to be disconnected from the motherboard. If none of those help you might have a battery issue. You mention it's a new unit, but out of warranty, is there any chance it's been sitting with a discharged battery for a significant period of time? The batteries in these things really don't like being discharged past a threshhold...

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RELEVANCY SCORE 92.4

hi i have just bought a acer chrome book which hasnt got any warranty left. my chromebook is pretty much brand new the condition is amazing but my chromebook wont charge. now i have researched the problem and it seems like there is a common fault with this model so has there been some kind of recall on these machines as it seems like it is happening to alot of people?thanks mike 

A:acer chromebook 13 charging problem

Nope, no recall on them. Remember that when you see a 'lot of people' complaining about something it likely just means that most people don't have anything to complain about and so they stay quiet.  The most common charging problem seems to be a poor connection between the charger and the computer. Check to make sure the center post of the socket on your Chromebook hasn't been pushed in. Verify (if you can) that the charger worked fine on another system. Last step would be to check out the internal connection, it's not unknown on laptops for the charging board to be disconnected from the motherboard. If none of those help you might have a battery issue. You mention it's a new unit, but out of warranty, is there any chance it's been sitting with a discharged battery for a significant period of time? The batteries in these things really don't like being discharged past a threshhold...

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RELEVANCY SCORE 80.4

I've had my c720 for a little over 2 years now and an issue just started recently that whenever the chromebook dies and I put it on the charger it doesn't want to turn back on. It used to be i could let it sit(even though the charging LED wasn't on) for a few minutes, open it back up and it would be charging. Now it's been to where i let it sit for a whole day, no charging LED indicator was on. It wouldn't turn on, but when i looked at it the next day the charging LED was on. Opened it up it was fully charged. It's been progressively getting worse every time it dies. I have taken to not letting it die anymore and haven't had anything else happen with it so far. What could be causing this issue? I haven't ruled out the charger yet because it still charges just the device itself not indicating it's being charged or turning on until fully charged. I know it's out of warranty, but around what price range am I looking in repair costs? I love my chromebook and don't want to have to get another or loose my info ): 

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RELEVANCY SCORE 80.4

I've had my c720 for a little over 2 years now and an issue just started recently that whenever the chromebook dies and I put it on the charger it doesn't want to turn back on. It used to be i could let it sit(even though the charging LED wasn't on) for a few minutes, open it back up and it would be charging. Now it's been to where i let it sit for a whole day, no charging LED indicator was on. It wouldn't turn on, but when i looked at it the next day the charging LED was on. Opened it up it was fully charged. It's been progressively getting worse every time it dies. I have taken to not letting it die anymore and haven't had anything else happen with it so far. What could be causing this issue? I haven't ruled out the charger yet because it still charges just the device itself not indicating it's being charged or turning on until fully charged. I know it's out of warranty, but around what price range am I looking in repair costs? I love my chromebook and don't want to have to get another or loose my info ): 

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RELEVANCY SCORE 70

Hi, I have following problem: If I charge my chromebook and have it in sleep mode (e.g. closed lid), it will turn off (crash) after a while. Powerwash hasn't solved the problem.I like to just put the chromebook in sleep all the time.I got it 6 months ago and it started that behavior about one month ago.I would appreciate any help. Thanks,orakeldel

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RELEVANCY SCORE 64.4

Just got my new Acer Chromebook R11 today, and I've noticed that the touchpad only works when its in tablet mode, which is super counterproductive since I would only need to use it in laptop mode, which I can't. Also the screen can't rotate at all, no matter what I do.. Anyone know how to fix these two problems? edit: nevermind, it just suddenly started working

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RELEVANCY SCORE 64.4

I've got a Chromebook that drops all interent connectivity at random times. When I reboot everything is there and working. Seems to happen every 15 to 30 minutes. Doesn't seem to matter what I'm doing - checking email/a drive doc/opening a new tab in the browser, etc...happens no matter what I'm doing.  When I lose internet connectivity the wifi is turned on and I don't see any SSIDs (wireless networks at all). I can't seem to get the Chromebook to see the wireless network that I was connected to again - no matter what I try until I reboot. Then wifi is on, I see all the wireless networks just fine, and I connect to the one I want. It's not the wireless networks as many other machines are NOT losing connectivity to the same SSID - just this one device. This happens at work and at home so it's gotta be something on the device. I powerwashed the device to no avail. I completely recovered the operating system using a usb stick to no avail. I don't think I have any other software options available. Any ideas??????????? I don't want to just throw away the machine. It worked fantastically up until 3 days ago when this started happening everywhere.

A:Acer Chromebook CB3-111-C670 Wireless Problem

So this happens to all wireless networks you connect to? or just your home network?if it is just one network, i suspect it may be a problem with the Ghz of the network.




If I solved your problem, please click "accept as solution." If you found my post helpful, please click Kudos. it only takes a second, and I would really appreciate it! Thanks!-PMiner

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RELEVANCY SCORE 63.2

Could you please tell me if I can or will I be able to use Google Play Store and Android apps on my Acer C720 Chromebook.Also, can or will I be able to use Google Play Store and Android apps on the Acer CB5-311 Chromebook.

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RELEVANCY SCORE 60.8

I have recently purchased a number of the new HP Chromebook 11's for our school.  Several of them will not charge (light does not come on when plugged in - I've tried multiple chargers so it's not the chargers).  Anyone else experiencing this problem?

A:Chromebook 11 not charging

See this: http://www8.hp.com/us/en/hp-information/recalls.html http://www.androidcentral.com/this-hp-chromebook-11-replacement-charger  

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RELEVANCY SCORE 60

  A couple of weeks after warranty expires, my Chromebook CB3-111 will not charge while plugged in. After reading many on-line forums, I decided to purchase a new battery.  After installation, the problem still persists: battery light remains orange, and battery % icon shows 1% (even after hours plugged in). Is there a need for a new charging cord?  Is there some voltage regulator on board not allowing batter to charge?

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RELEVANCY SCORE 59.6

I've got a friends computer and she says it will charge when its not being used but not whilst being used, when she plugs the charger in the blue power light flashes, but does not charge, can anyone help?
 

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RELEVANCY SCORE 59.6

Wonder if anyone's seen something like this... I just got a new battery for my Acer TravelMate 230, and it seems to be having a wee issue: the battery meter sits at 0% while it's plugged in, until after a couple hours it jumps to 75%, and won't go beyond there. If I unplug the power, it'll run for a good half hour with the meter at 75%, after which it drops to 0% again, although the laptop continues to run for a good hour-and-a-half or more.

The retailer suggested giving it three full charge/discharge cycles... it's on the third charge cycle now, and still sitting at 0% after almost an hour on AC. This doesn't seem right at all. This is the first time I've actually had to buy a new battery for a laptop - is this common?
 

A:Acer laptop battery charging problem?

I betcha' this is a calibration issue...

I can't find where I read it, just the other day, but I'm sure someone here is familiar with the process.

There's also a possibility that it's a counterfeit battery, even coming from a retailer...
 

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RELEVANCY SCORE 58.8

I just bought a new battery for my Acer aspire 5570 from ebay. Its only charges for 20 minutes and windows power management detects it as a Unknown battery, and my Acer power management software says the battery is at 0% and does not go into sleep mode anymore.

Is this a battery problem or a software problem ... my old acer battery is at 50% capacity in about a year now and i really hope this problem is solvable or ill be permanently tethered to a outlet ....

HALP PLEASE
 

A:Acer Aspire 5570 battery charging problem

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RELEVANCY SCORE 58.8

Good Day! For 2 days now, I'm having a problem when it comes to charging my laptop. I'm not sure if the problem is the battery or the ac adaptor, itself. But I think, it's the ac adaptor. Because I have to disconnect and connect again the socket(you can take it off) in my ac adaptor for a couple of times before it start charging continously. I get the same problem everytime I charged my laptop and there is an orange blinking happening when you know it's not yet charging. So I might be correct that the problem is my ac adaptor? How much do you think is the cost of a new ac adaptor?  Thanks! 

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RELEVANCY SCORE 58

I have a Dell Chromebook from my high school, it stopped charging past 10% so I took it to the school tech department and they replaced the battery. That night it still wouldn't charge past the percent it was on when I plugged it in but the battery was going down, so I turned it off and let it charge over night at 46%, in the morning it was at 44%. I took it back to the school and they changed the charger port and now I'm trying to charge it at 14% and it's not charging past 14%. Keep in mind the charge symbol is showing saying that it is charging, please help, I need this for school.

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RELEVANCY SCORE 58

I have a Dell Chromebook from my high school, it stopped charging past 10% so I took it to the school tech department and they replaced the battery. That night it still wouldn't charge past the percent it was on when I plugged it in but the battery was going down, so I turned it off and let it charge over night at 46%, in the morning it was at 44%. I took it back to the school and they changed the charger port and now I'm trying to charge it at 14% and it's not charging past 14%. Keep in mind the charge symbol is showing saying that it is charging, please help, I need this for school.

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RELEVANCY SCORE 55.2

When powered on, my chrome book has no display, And all I see is the blue power indicator light blinking repeatedly with no pattern (about two times per second) if I hit ESC plus refresh plus power I get the " Chrome OS is missing or damaged" message. I have done the recovery process twice and although it says that it has recovered successfully, however, when it tries to restart, it goes right back to having no display and the blue power indicator light blinking. If I have the charger connected the orange charging indicator light blinks at the same rate. This all started approximately 24 hours ago, it was working fine before then.

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RELEVANCY SCORE 55.2

My Acer CB 11 will not turn on. Both lights are blue, indicating it is charged and powered on but nothing comes on the screen and it does not sound like it is on. I have removed the battery and plugged it back in. I have tried ESC + refresh + power. Any other suggestions? I'm a teacher and really need this CB for my classroom. 

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RELEVANCY SCORE 55.2
RELEVANCY SCORE 55.2

l need to know if i can connect the printer to my acer chromebook? 

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RELEVANCY SCORE 55.2

Will the new Acer Chromebook 14 be fanless? 

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RELEVANCY SCORE 55.2

Will the new Acer Chromebook 14 be fanless? 

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RELEVANCY SCORE 55.2

Hello all, I'm looking to buy a Chromebook 14 and I live in the UK. I'm able to buy one from a Dutch website for ?375, but that's a fair bit more than the retail price of $299 - not to mention that I'm a little concerned about it being trustworthy. Additionally, this would have an American keyboard, which would be an issue - I need my British layout! There don't seem to be any vectors for me to get my hands on a UK Chromebook 14. Can someone please tell me I'm wrong, and point out where I can get one? Thank you very much!

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RELEVANCY SCORE 55.2

Will the new Acer Chromebook 14 be fanless? 

A:The new Acer Chromebook 14

Hi ahe,
 
I haven't had a chance to get my hands on one yet, but Im very confident that this will have a fan. There is no mention of a fanless design in the literature that was released with last weeks announcement.
Cory

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RELEVANCY SCORE 55.2

When can I buy thé New acer chromebook 14 in France ?

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RELEVANCY SCORE 55.2

My processing is too slow.  If i have a few windows open it can be very slow. Can i add gig to speed it up?  I also have the cursor jumping around when I type and sometimes lose things all together that I type. This is the same problem I have with another Acer lap top with Windows. Regards,Carmel 

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RELEVANCY SCORE 55.2

Hello all, I'm looking to buy a Chromebook 14 and I live in the UK. I'm able to buy one from a Dutch website for ?375, but that's a fair bit more than the retail price of $299 - not to mention that I'm a little concerned about it being trustworthy. Additionally, this would have an American keyboard, which would be an issue - I need my British layout! There don't seem to be any vectors for me to get my hands on a UK Chromebook 14. Can someone please tell me I'm wrong, and point out where I can get one? Thank you very much!

A:How can I buy an Acer Chromebook 14 in the UK?

Same here! I'm keeping an eye on this URL: https://store.google.com/product/acer_chromebook_14

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RELEVANCY SCORE 55.2

I have an Acer Chromebook and like it alot.

However, all of a sudden the backspace key doesn't work correctly even when first logging in.

I searched around and found that you can click "space+enter+backspace" all at the same time and it fixes it but just until the next time I logon.

Does anyone know what the issue could be?
 

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RELEVANCY SCORE 55.2

When can I buy thé New acer chromebook 14 in France ?

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RELEVANCY SCORE 54.4

the trac pad on my Acer C 710 Chromebook has stopped working has anyone else with this same Chromebook have these same issues 

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RELEVANCY SCORE 54.4

My chromebook one day got stuck on the developer screen, then another day it just turned off. When I try to power it on, the power button turns blue for about ten seconds with a black screen and the just shuts off again. Is the hardrive dead? Can I fix it? Please Help!

A:Acer Chromebook C7 won't turn on!

You may try the recovery steps in the below mentioned weblink Reinstall Chrome OScreate a recovery USB drive or SD card reinstall the Chrome OS with a USB Recovery Flash Drive  Click the Kudos to say ?Thanks? for helping! select "Accept Solution" if your issue is resovled.      

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RELEVANCY SCORE 54.4

  My 12 year old daughter is getting a CB3-131-C3SZ for Christmas. I've read online that it is listted as one of the Chromebooks that will soon be able to connect to the Android Store for apps. Does anyone know if it can connect now or when it will be able to connect?

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RELEVANCY SCORE 54.4

I fell asleep listening to a talk on Youtube (1 hr long) and when I got up the next day, the screen has many parallel colored lines on the left half of the screen, plus what looks like a black inkspot.  Have I totally wrecked my Chromebook? I can faintly see the icons on the bottom right.

A:I just got an Acer Chromebook 11. I left it on ove...

Have you tried to reboot it? if screen issues are still there after a reboot, probably is an hardware issue. you can try to do a power wash just to reset it to factory and check about issue:http://acer.custhelp.com/app/answers/detail/a_id/27685/~/power-wash-command-for-chromebook

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RELEVANCY SCORE 54.4

Anyone else with a chromebook R13 have a slight rattle in the trackpad, not much but just enough to notice. Here a video of what I'm experiencing.  https://www.youtube.com/watch?v=ABqP3W5Fias&feature=youtu.be I'm not actually performing a click in the video, this is just tapping on the trackpad. 

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RELEVANCY SCORE 54.4

download Norton antivirus, but was told it wasn't supported. How do I get protection on this tablet? Is it secure enough to go on to banking sites?  Thank you.

A:I just purchased a Acer Chromebook 11 CB3-111. I'v...

Chromebook are one of the most safe OS at the moment, so you don't need an antivirus, at least if you only install applications from google play.

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RELEVANCY SCORE 54.4

I have a 3 month old Chromebook and all of a sudden the backspace key is messed up. It doesn't work even at the login screen. I searched around and found a temp solution. Hold space, enter and backspace at the same time for a few seconds. However after I shutdown and start up later it happens again.

Any thoughts?

Sent from my XT1032 using Tapatalk
 

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RELEVANCY SCORE 54.4

Hello, I have just received my R13 and I would like to ask if it can be upgraded on hardware level? Speaking about RAM and SDD of course. Many thanks for any help and tips in advance, Martin

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RELEVANCY SCORE 54.4

I should like to buy this chromebook but it appears that the only processor available here fitted to this laptop is the N3050, which is dual core and hardly an advance on the N2840 of older chromebooks such as the Toshiba Chromebook 2. In the US, apparently, it is available with the quad core 3150. Can any body tell me when this will be available in the UK? Thanks

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RELEVANCY SCORE 54.4

I have tried to connect my smartphone to Chromebook with a usb cable to download pics with no success.  It does nothing. Thank you

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RELEVANCY SCORE 54.4

To get spell check on your acer chrome book go to advanced settings, languages, add the language you want and to right click on spell check. Doesn't work on all sites including this one. Sucks 

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RELEVANCY SCORE 54.4

my 15: acer chromebook keeps shutting down and requiring me to reboot and then "restore" why is this and what can I do?

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RELEVANCY SCORE 54.4

I should like to buy this chromebook but it appears that the only processor available here fitted to this laptop is the N3050, which is dual core and hardly an advance on the N2840 of older chromebooks such as the Toshiba Chromebook 2. In the US, apparently, it is available with the quad core 3150. Can any body tell me when this will be available in the UK? Thanks

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RELEVANCY SCORE 54.4

I Have just purchased Acer chromebook r11.  The chromebook recognises an sd card when inserted but file manager shows the sd card icon with an X and says not Available.  Is this a file manager problem and is an there an alternative  App. I would like to download photos from Google DriveJohnL 

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RELEVANCY SCORE 54.4

It is a blank screen and yes it is charged. Having trouble fixing it. I have a Mac computer and I try to download the BIOS firmware and it will not let me. Help!!

A:acer 1 chromebook not working

If nothing will come on the screen, I suggest contacting Acer tech support in your region to look into repair options.




Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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RELEVANCY SCORE 54.4

My chromebook one day got stuck on the developer screen, then another day it just turned off. When I try to power it on, the power button turns blue for about ten seconds with a black screen and the just shuts off again. Is the hardrive dead? Can I fix it? Please Help!

A:Acer Chromebook C7 won't turn on!

You may try the recovery steps in the below mentioned weblink Reinstall Chrome OScreate a recovery USB drive or SD card reinstall the Chrome OS with a USB Recovery Flash Drive  Click the Kudos to say ?Thanks? for helping! select "Accept Solution" if your issue is resovled.      

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RELEVANCY SCORE 54.4

I have had my chromebook plugged in for 24 hours, no lights and no charge.  What should I do?

A:My Acer Chromebook 11 CB3-111 won't change

Sorry to hear your Acer system is not powering on.  If there are no lights or fan noise when you plug it in and power it on, it could be a bad AC adapter. If the AC adapter does work but is not charging the system or powering it on, we would recommend repair. If your system is under warranty you can call the technical support line for assistance. If you are out of warranty you can request a repair by going to https://customercare.acer.com/customercare/. 

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