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HIghjackthis log. I am in safe mode because computer screen went blank, everything stopped working

Q: HIghjackthis log. I am in safe mode because computer screen went blank, everything stopped working

Here are my specs and the highjackthis log. I am not sure what is wrong, but Firefox crashed multiple times and then the computer screen went black and nothing would work. Thanks for any help you can offer.OS Name Microsoft? Windows Vista? Home Premium Version 6.0.6002 Service Pack 2 Build 6002 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name MARGARET-PC System Manufacturer Gateway System Model M-6750 System Type X86-based PC Processor Intel® Core™2 Duo CPU T5450 @ 1.66GHz, 1662 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Phoenix Technologies LTD 95.04, 10/29/2007 Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:16:22 PM, on 8/8/2009Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18813)Boot mode: Safe mode with network supportRunning processes:C:\Windows\Explorer.EXEC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhostO2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dllO2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dllO2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dllO2 - BHO: CDelHotkeys Object - {78875F5C-A685-4405-8DC5-D48DC65452B0} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dllO2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dllO2 - BHO: DCA - {B49699FC-1665-4414-A1CB-C4A2A4A13EEC} - C:\Program Files\Upromise\dca-bho.dllO2 - BHO: PDF-XChange Viewer IE-Plugin - {C5D07EB6-BBCE-4DAE-ACBB-D13A8D28CB1F} - C:\Program Files\Tracker Software\PDF-XChange Viewer\pdf-viewer\PDFXCviewIEPlugin.dllO2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dllO2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dllO2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dllO2 - BHO: ToolHelper - {EDC0F17F-F4B7-47e4-B73E-887FAEB376FA} - C:\Program Files\Upromise\upromisetoolbar.dllO3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dllO3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dllO3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dllO3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dllO3 - Toolbar: Upromise TurboSaver - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dllO3 - Toolbar: Delicious Toolbar - {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dllO4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hideO4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exeO4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exeO4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exeO4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exeO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\Windows\system32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exeO4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exeO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exeO4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O4 - HKUS\S-1-5-18\..\Run: [iLike] C:\Program Files\iLike\1.2.14\ilikesidebar.exe /checkforupdate (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [iLike] C:\Program Files\iLike\1.2.14\ilikesidebar.exe /checkforupdate (User 'Default user')O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXEO4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = Q:\140062.enu\Office14\ONENOTEM.EXEO8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204O8 - Extra context menu item: Add to Evernote - res://C:\Program Files\Evernote\Evernote3\enbar.dll/2000O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htmO8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htmO9 - Extra button: Upromise TurboSaver - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dllO9 - Extra 'Tools' menuitem: Upromise TurboSaver - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files\Upromise\upromisetoolbar.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Delicious - {2C887991-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dllO9 - Extra button: Bookmarks - {2C887992-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dllO9 - Extra button: Tag - {2C887993-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htmO9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htmO9 - Extra button: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E9252800} - C:\Program Files\Evernote\Evernote3\enbar.dllO9 - Extra 'Tools' menuitem: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E9252800} - C:\Program Files\Evernote\Evernote3\enbar.dllO13 - Gopher Prefix: O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CABO16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1243049579267O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1248877185235O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cabO16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...524/mcfscan.cabO17 - HKLM\System\CCS\Services\Tcpip\..\{87BE2034-BEC7-43CE-A63E-310BED80B162}: NameServer = 75.116.63.154 75.116.127.154O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dllO18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dllO20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~4\GOEC62~1.DLLO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exeO23 - Service: Sprint Con App Svc (CASprint) - PCTEL - C:\Program Files\Sprint\Sprint SmartView\ConAppsSvc.exeO23 - Service: Google Desktop Manager 5.8.809.23506 (GoogleDesktopManager-092308-165331) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exeO23 - Service: GreenPrint - GreenPrint Technologies LLC. - C:\Program Files\GreenPrint\GPSRHT01.exeO23 - Service: Google Update Service (gupdate1c97d51a91cd5c0) (gupdate1c97d51a91cd5c0) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: Google Software Updater (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: Sprint RcAppSvc (SprintRcAppSvc) - PCTEL - C:\Program Files\Sprint\Sprint SmartView\RcAppSvc.exe--End of file - 11326 bytes

RELEVANCY SCORE 200
Preferred Solution: HIghjackthis log. I am in safe mode because computer screen went blank, everything stopped working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: HIghjackthis log. I am in safe mode because computer screen went blank, everything stopped working

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

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RELEVANCY SCORE 93.2

Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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RELEVANCY SCORE 86.8

Hi,

My computer (Windows XP Home) has recently been afflicted with a number of annoying viruses. Most recently, well the only one I know the name of, was the Antivirus XP 2008 virus. I came to this forum for help on uninstalling, and I utilized the malware program. My computer was scanned, and I thought all of the virus was removed. After doing this I used McAfee to scan for viruses. McAfee found a LOT and after the scan was completed, there were 4 viruses that could not be removed or Quarantined. I shut the computer down ( I needed to go to work) but I was able to do things normally at that time, I thought my problems were solved.

However, when I returned this evening - I turned my computer on, the windows logo appeared, and then it took me to a login screen (which I don't usually need to do). I had no idea what my password would be so I just pressed enter and that seemed to bring success. Unfortunately, after the welcome noise sounded, the screen just went blank and never loaded - NOTHING. I pressed ctrl alt dlt NOTHING. I can't right click either. The hourglass came next to the arrow every once in awhile so i would get excited that something would happen... but again NOTHING.

I turned off and pressed F8 to get into safe mode. NOTHING. Basically the only thing i can do on my computer is turn it on and off by pressing the button, and move the mouse around the screen. That's it. Please Help :-)

Thanks so much

A:Computer Loading To Blank Screen + In Safe Mode Too :-(

BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/ Louis

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RELEVANCY SCORE 84

I have recently used Driver Genius to update some drivers and had a power outage while installing the video card drivers. After the power was restored I could not boot normally (it would go blank after the loading screen goes away before the log on screen comes up.) So I boot into safe mode and install the drivers there, and then restart. It worked after about 12 tries.... Now, it will not load normally at all anymore.
While checking the system error logs, I find that (from 9/26/09 - 9/27/09) I am missing quite a few catalog files in the "system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}" directory. I also have many DCOM errors...

See "SysErrors.txt" in attachments
I have also ran chkdsk with many errors (I assume they are)

See "ChkDskOutput.txt" in attachments.

-----------------------------------------------------------------------

Here's another possible culprit... Leftover video card drivers.... While I thought that my nVidia card somehow fried when the power went out, I put my ATI card in and tried to install the drivers for it, but to no avail... Oddly enough, the only way I could get it to work was by manually installing the drivers. While doing an automated install, I received the error message "Severe: Setup did not find a driver compatible with your current hardware or operating system. Setup will now exit."

What could be wrong???

EDIT: I have a strong feeling it has something to do with my video driver... Read more

A:Computer only booting in safe mode... Blank after loading screen on normal restart.

In order for me to boot normally, I must disable my display adapter (ATI) in Device Manager....

I have tried it with both nVidia and ATI cards and I must disable both in order to boot correctly.. I installed them seperatly so there wouldn't be any conflicts.... How am I supposed to get my video card working If I can't enable it...
 

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RELEVANCY SCORE 76.4

Hi and Thanks in advance,
 
Posted before but only two  answered by agreeing with each other that people probably should not run two A/V programs at the same time. Which would have been welcomed news if I had not already stated that that wasn't my problem.   Hopefully I can get a more experienced Tech member on here who actually wants to help as well as having the know how to do so. I know from long ago they are here ;)
 
Issue
Computer was acting funny, McAfee found a Artemis!4890a45350f7 trojan
Computer still acted funny after quarantine. At a later point  I restored it to a previous date
Then Mcafee real time protection no longer worked
Firefox then wouldn't start(XPCOM unable to Upload)
Started in safe mode and was able to install/update Firefox
Mcafee still showed same problem
Deleted Mcafee(deleted from control panel and used Mcafee removal tool so there would be no conflict with new A/V)
Avast would not work(deleted)
Avira would not download
Kaspersky would not finish download
Have tried to get out of Safe Mode several times, does not allow me to do the restore to previous working condition point either.
 
Hopefully some old XP pro can help me(Believe me I want a new computer ;)

A:comp only starts in safe mode after AV stopped working

Am I Infected topic about the same issue http://www.bleepingcomputer.com/forums/t/614797/xp-virus-protection-not-working-possible-artemis/
 
Please do not start multiple topics about the same issue. Doing so is confusing for you, those helping you and can delay/hinder the help process.
 
Help with this problem will be given in the other topic.
 
To avoid confusion, this one is closed.

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RELEVANCY SCORE 76.4

Hi and Thanks in advance,
 
Posted before but only two  answered by agreeing with each other that people probably should not run two A/V programs at the same time. Which would have been welcomed news if I had not already stated that that wasn't my problem.   Hopefully I can get a more experienced Tech member on here who actually wants to help as well as having the know how to do so. I know from long ago they are here ;)
 
Issue
Computer was acting funny, McAfee found a Artemis!4890a45350f7 trojan
Computer still acted funny after quarantine. At a later point  I restored it to a previous date
Then Mcafee real time protection no longer worked
Firefox then wouldn't start(XPCOM unable to Upload)
Started in safe mode and was able to install/update Firefox
Mcafee still showed same problem
Deleted Mcafee(deleted from control panel and used Mcafee removal tool so there would be no conflict with new A/V)
Avast would not work(deleted)
Avira would not download
Kaspersky would not finish download
Have tried to get out of Safe Mode several times, does not allow me to do the restore to previous working condition point either.
 
Hopefully some old XP pro can help me(Believe me I want a new computer ;)

A:comp only starts in safe mode after AV stopped working

Am I Infected topic about the same issue http://www.bleepingcomputer.com/forums/t/614797/xp-virus-protection-not-working-possible-artemis/
 
Please do not start multiple topics about the same issue. Doing so is confusing for you, those helping you and can delay/hinder the help process.
 
Help with this problem will be given in the other topic.
 
To avoid confusion, this one is closed.

Read other 0 answers
RELEVANCY SCORE 76.4

Hi guys, got the vundo.exe Trojan on my computer, was trying to get to safe mode so went through selective startup option and chose safe boot minimal (I think?.) Now the computer is stuck in safe mode and I?ve not go idea how to get back out!!! All I get is a black screen on start up with safe mode in all four corners and a command prompt box. I can only see a few services running on Task Manager. What?s the command to get back to selective startup option!!!! Really want it just to start normally L Thanks a million, Stephen!

A:Safe Mode Blank Screen - Help!!!

You might want to perform a Chkdsk to check for hard disk errors.

http://support.microsoft.com/kb/315265

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RELEVANCY SCORE 76.4

Hi guys, got the vundo.exe Trojan on my computer, was trying to get to safe mode so went through selective startup option and chose safe boot minimal (I think….) Now the computer is stuck in safe mode and I´ve not go idea how to get back out!!! All I get is a black screen on start up with safe mode in all four corners and a command prompt box. I can only see a few services running on Task Manager. What´s the command to get back to selective startup option!!!! Really want it just to start normally L Thanks a million, Stephen!
 

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RELEVANCY SCORE 76

I have here my Mother in Laws C670-14D and its developed an issue whereby when you power up the screen is blank. it does have backlight and you hear the windows startup sound that you get before you login as windows starts up.

I can see the screen if I start in safe mode, in fact I'm using the PC in safe mode as I type this.

I did hae a similar problem in the past with another Toshiba laptop and that was windows 8, the issue was connected with power save settings but I've tried all of those and no luck. Also tried the remove battery suggestions, nothing has worked.

I'm guessing windows has done an update that is causing this but I'm at a loss and google has turned up nothing.

Running Windows 10 Home edition 64 bit

Any ideas anyone?

Thanks in advance

Steve

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RELEVANCY SCORE 76

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.

http://forums.techguy.org/windows-nt-2000-xp/596146-solved-windows-cant-boot-black.html
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:
AmdK8
Fips
nod32drv

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.
 

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:
http://www.michaelstevenstech.com/XPrepairinstall.htm
 

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RELEVANCY SCORE 75.6

So basically my Nvdia was acting up and a tutorial told me to uninstall the drivers in safe mode and reinstall. but my BIOS menu wouldnt show up so I followed another method using msconfig that manually launched it into safe mode. I didn't realize that it launched in safe mode everytime until you disable it. unfortunately I can't disable it as the computer sends no image to my screen and is blank. so if there is a method to basically force your pc to start in normal mode I could disable the settings and all would be good.

A:Stuck in safe mode with blank screen. need help

Hi, when stuck in safe mode press the ctrl + alt + del buttons together. From the options select "TaskManager" in task manager "new task" type msconfig, go to "Boot" now undo the safe boot option. Restart.

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RELEVANCY SCORE 75.6

Alright guys
 
I am having a few problems with windows 7 and I was wondering if there was anyway to fix it without doing a fresh install.  Before I start I must say that I have not changed any of the hardware so I don't know why I am getting this problem now.  My windows 7 home was working then I loaded up a game to play and it froze so I restarted the machine, now all I am getting is a black screen after the windows logo,,
 
I have even tried to go into safe mode and I get the same problem as above.  I can't even repair it because it doesn't find anything wrong with it..
 
I believe it must have something to do with the display settings within windows itself.. So I am wondering if I remove the display driver and reboot if that will solve it. If so how do I do it through the command prompt in repair mode??
 
Please someone help me

A:Windows 7 Blank Screen, Even In Safe Mode - How To Fix?

Hi I had this problem its Windows Explorer not running, to get it running so you can start sorting the problem open Task Manager Ctrl, shift, Esc, then file, New task type EXPLORER & run (enter) all is then as normal. I changed graphics drivers, No good! Microsoft give registry edits they didn't work!! So i ran a full update from a current version, my original install was win 7 & i had installed sp1 so you must run that version. It was run as an upgrade from the running OS so no data was lost.
 
Others reported that the registry fixes worked  but for me  after several days on & off on this machine I found it to be the best way.

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RELEVANCY SCORE 75.6

Ran Spybot and Adaware.

When I try to boot into SAFE mode, I get a blank screen. Tried to launch explorer.exe from there, but it kept stopping that process.

Logfile of HijackThis v1.99.1
Scan saved at 8:42:08 PM, on 1/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet E... Read more

A:Winfixer got me, blank screen Safe Mode

Hello and Welcome

Please subscribe to this thread to get immediate notification of fixes as soon as they are posted.


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Download this tool and save it to your desktop. Then double click the tool and follow the instructions.

VirtumundoBeGone.exe

When its done, reboot and post the log that is created on your desktop called VBG.TXT in your next reply


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Download and install CleanUp!

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:
Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):Empty Recycle Bins
Delete Cookies
Delete Prefetch files
Cleanup! All Users
Click OK
Press the CleanUp! button to start the program.

It may ask you to reboot at the end, click NO.


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Then, perform an online scan with Internet Explorer with Panda ActiveScan Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Click Scan Now
Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer Once the scan is complete, it will display i... Read more

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RELEVANCY SCORE 75.6

Hi, my computer has had some problems recently

I had redirect issues on Internet Exploer

I reinstalled Internet Explorer 8 and rebooted
When i rebooted the second time, it started up it went to the black screen which asks if you want to start up in safe mode, last known working configuration etc etc. I have tried all options and none of them work, it sounds like it it whirring into action but then it comes back to the black screen.

Can you please help me?

A:Can't get by Blank Screen (Safe Mode, Last known Good etc.)

<<Hi, my computer has had some problems recently...>>

My guess is...your system still has those problems. Mind sharing exactly what symptoms were exhibited by "some problems"?

Louis

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RELEVANCY SCORE 75.6

Hiya all! I have big problems here. First of all, Im trying to troubleshoot a toshiba m45-s169 laptop with windows xp sp2 home in it. The problem was that the screen wouldnt come up until I logged in (you could see a dim image while booting up and an external screen works, so I guess is not the video card nor the inverter since I tried a new one)... so I changed the adapter settings to "auto" and after that I get a blank screen with the backlight on right after windows loading (I can hear the sound when the desktop is fully loaded though). So I try to boot under safe mode but it freezes halfway, still in text mode. I have tried all the options under F8 and none works except Last known good config and normal boot, but I cant see anything. Can anyone help me? Thanks
UPDATE: I took the hd apart and ran a chkdsk from another laptop. It found no errors.
 

A:Blank screen, safe mode freezes

any thoughts?
 

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RELEVANCY SCORE 75.6

Hi, there:
 
My computer is Windows 7 PC and I got a blank white screen at start up.  I try to get to safe mode and safe mode with networking and it automatically shut down.   I was able to get to safe mode with command prompt but it does not have internet access. Since I don't have internet otherwise, it is quite difficult for me to communicate.  I use borrow a phone with data so I can communicate for the time being.  I was suggested to run combofix and saw this forum.  Attached is the log. 
 
Please let me know what I need to do. 
 
Thanks for your help.
 
wlc2wlc

A:Blank screen and safe mode shut down

Hi, there:
 
My apologies.  I saw others providing a DDS log so here it is.
 
Thanks.
wlc2wlc
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 MINIMAL
Internet Explorer: 8.0.7600.17197
Run by Desmond at 18:42:24 on 2013-03-01
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.2.1033.18.3958.3050 [GMT -8:00]
.
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\svchost.exe -k secsvcs
C:\windows\system32\ctfmon.exe
C:\windows\explorer.exe
C:\windows\helppane.exe
C:\windows\system32\notepad.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ca.yahoo.com/
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSCA&bmod=TSCA
mDefault_Page_URL = hxxp://www.google.com/ig/redi... Read more

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RELEVANCY SCORE 75.6

Hey guys,
I've been running through the web searching for an answer be it seems like I can't find it anywhere. I'm kinda desperate cause it's my Girlfriend's laptop and she has a lot of college works on it. So I'd like to avoid formatting it.

Here's the Computer.
Dell Inspiron 1501 (laptop)
Windows XP Pro. SP2
Using RadialPoint Anti-Virus.

Windows XP asked if I wanted to install SP3. I said yes. But It was taking forever. So I left the house leaving the PC on his own. I came back and it was powered off. I don't know why it closed as it was connected on the power supply and the battery doesn't work anymore anyway.

I reopened it, I see the Window's logon screen. But then, all I see is my mouse (which I can move), but nothing else. Caps, num, scroll-locks work. I don't see any icons or taskbar. when I hit CTRL-ALT-DEL, I don't even access task manager to create a new task. Windows key+R doesn't work.

I tried in safe mode, it's the same (Except it is written safe mode on the blank screen). My wallpaper is usally a black screen with nothing on it. So I can't tell you if I really see a Black screen or if it's my wallpaper.

I tried using XP cd Recovery Console, it passes it after I choose C:\Windows\. I press exit, nothing changed. I tried using fixmbr and fixboot on the recovery console, nothing change either.

I don't mind formatting the pc, but I'd like to save some files before and I don't have an External Laptop HD drive. Is there any ways to ... Read more

A:Xp Blank desktop, no task manager or safe mode working.

any thoughts?

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RELEVANCY SCORE 74.8

Hello!
So, my problems:
1. After the XP loading screen, the screen goes blank [but the computer is still working].
2. Safe Mode stops when it comes to mup.sys [I checked over the net how to fix this problem, but there occurs another one]
3. When I inserted the XP cd, it starts loading, it comes to the screen where I can choose between Fresh Copy of Windows, Repair and Exit, and both Fresh Copy and Repair freeze at "Examining ... of disk space"

So, any help would be greatly appreciated!
Thx in advance!
Cheers!
V.
 

A:Blank screen, safe mode and bootable cd problem?

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RELEVANCY SCORE 74.8

When the computer starts up, the HP logo appears briefly, then the screen appears to go into sleep mode. Can't get anything to open up (can't see anything on the screen at all). Tried F8 to enter into safe mode, but that doesn't work either.

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RELEVANCY SCORE 74.8

Hi
Hope you can help, a friend has windows 7 pc 64 bit, windowns won't load, only blank screen, Virus found but unable to delete,
Only way can start windows is in safe mode.
Any help appriciated
Regards
Adam

A:Virus, Blank screen, only start in safe mode

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options.To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand PromptSelect Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the note... Read more

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RELEVANCY SCORE 74.8

ok i was getting help with this another forum but that forum is currently down and the last thing they had my try was to try the last known good configuration if that would boot into windows, well i tryed that and it didnt work, this all started after i used combofix in safemode to remove some virus on my computer and now i cant boot into windows normally so if anyone has any advice please let me know thanks.
 

A:blank screen on boot up but safe mode works

While booted into the safe mode try looking for any error or warning messages in the Event Viewer, which is in Administrative Tools in your Control Panel. You click either application or system on the left side in Event Viewer, then I do click view, filter, then click to uncheck the box for information, apply and ok, so then only warnings and errors will show on the right. Then just double on one of those to open to see the details of it. Maybe try to run the system file checker tool in safe mode too, click start, run, type in this; sfc /scannow , and include that space before the / too.
 

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RELEVANCY SCORE 74.8

First I'd like to apologize in advance if my grammar and typing suck; currently on my iPad since I have no pc at the moment.

Computer info from what I can remember:
Dell XPS 210 running XP media edition sp2(Before said problem below)
3 gigs RAM
500 gig HD
1.8Ghtz intel 2
ATI Radeon x1300 pro

So today after I got home from class I decided to install MS Office 2010. Went for it but an error message popped up telling me I needed to be running sp3(I know it's been a while since I updated). So I do that and say "whatahell ill upload my video drivers too"(hadn't done this n a while too). The sp3 update goes smoothly as far as I can tell but the driver update shoots an error near the end. I'm seriously sorry but I can't remember exactly what it said since its been like 4 hours since this occurred. Anyways I press ok and the video driver update just let's me know I need to restart my pc as well as the sp3 update (no they weren't done at the same time. I did the sp3 first and waited for it to finish before staring the video drive update.).

Before doing this, a bad ache in my stomach came up in my stomach and reminded to make a recovery point in case **** hits the fan. Why do I say bad ache? Some 5 years ago, at separate occasions, a windows update ended in a bsod and a video driver update in the same shoes. They both caused massive data lost and a full reinstall action

So I make the recovery point and restart. Dell logo shows up then... Read more

A:Blank screen after startup - BSOD in safe mode

I've heard somewhere that ATI drivers need to be removed from hardware before installing new drivers. I don't do this. Could this be the problem? Is it fixable?
 

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RELEVANCY SCORE 74

Cannot boot in safe mode or VGA mode or last known good config after installing an Nvidia 91.xx driver upgrade. Graphics card is an Nvidia Ti4200 AGP card. When trying to do normal windows boot it gets as far as the Windows splash screen , then goes blank forever. In a safe mode boot attempt the last line printed to screen is "WINDOWS/System32/DRIVERS/agp440.sys", then it hangs there forever.

Swapped to a known good Nvidia 6600 graphics card. Same symptoms. 6600 card again proves fine back in its own PC.

Am able to get to windows recovery console using Win XP CD. Disabling and re-enabling NVSvc and agp440 services does not help. chkdsk c: /r found some error and fixed them, but no improvement. The service VgaSave is enabled.

Nvidia tech support says there's nothing about their drivers that should interfere with Windows booting into Safe Mode with VGA graphics. But something has screwed that up.

My win XP Pro CD is SP1, but the pc is at SP2 with all latest updates as aof a few days ago. I do have an SP2 Cd from another pc.

If I could just get to the System Restore screen I could fall back to a good restore point, but no display!! Helllp!

Win xp pro sp2
ASUS P4C800-E Deluxe Mainboard
Nvidia GeForce4 Ti4200 graphics card
Intel P4 2.6 GHz CPU
1 GB Ram
Western Digital WDC WD800JD 80 GB SATA HDD
Thermaltake 430W power supply model XP550NP
No onboard video
No pci or other cards installed, just mouse, kybd, two optical drives
 

A:Blank screen even in safe mode after Nvidia driver upgrade

Still no progress. Does anyone have any ideas at all? Need to get my PC back up. Is there a log accessible from DOS or REcovery console that would show what offending file is mising or stopping the boot? Can anyone aim me at a Microsoft article on things like this?
 

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RELEVANCY SCORE 74

I have an eMachine -T3304 running on XP. The screen keeps going black and then open in safe mode. This has been happening periodically, could be hours after boot up or could be right after. Today it's blinking off and on every few minutes. I replaced the monitor thinking that was the problem, but no change. HELP! Thank you

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Sempron(tm) Processor 3300+, x86 Family 15 Model 44 Stepping 2
Processor Count: 1
RAM: 734 Mb
Graphics Card: NVIDIA GeForce 6100, 128 Mb
Hard Drives: C: Total - 90985 MB, Free - 51278 MB; D: Total - 4399 MB, Free - 2778 MB;
Motherboard: First International Computer, Inc., K8MC51G, PCB 1.x, C566186233
Antivirus: System Shield, Updated: Yes, On-Demand Scanner: Enabled
 

A:Boot fine - Screen goes blank periodically then into safe mode

Sounds liek you have an overheating issue. When is the last time you cleaned out your fans? Regooed the processor?

If thats not the cause, then I would say its probably a virus or malware, or the power supply is on its way out.
 

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RELEVANCY SCORE 74

Yesterday I ran Malware Bytes and McAfee because I started to get random pop-ups when I normally do not. Both programs showed no problems. I also cleaned the disk space, which had not been done in a while. This morning, all icons were missing from the screen--it was just a blank black screen, so I shut down by pressing the power button. When I turned the laptop back on and I try to boot in Normal and Safe mode, it will not do so. With Normal mode, it goes to a blank black screen and does not even go to the "Windows Loading" screen. For Safe mode, it begins to list a bunch of drivers, etc, but it seems to get stuck with only half the screen filled with the list and will not move past that point.

I wish I could install HijackThis and run it as it has worked for me in the past, but I cannot even get my laptop to load.

I do not have an XP installation disc, but do have the Recovery Console on my boot up menu. I have tried running ChkDsk, FixMBR, FixBoot but to no avail.

Help!

A:XP will not boot in normal or safe mode--blank black screen

Can you do a CTRL+ALT+DEL and start a new task called explorer.exe?

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RELEVANCY SCORE 74

Dell Optiplex running XP SP3. On boot just goes to a blank (but glowing) screen after the DELL startup screen.

Can get the boot options screen, but trying to boot into safe move it hangs on SR.SYS

Booted into recovery console and ran chkdsk which reported it had found errors. Did fixmbr and fixboot, but still get the same problem.

What to do next?
 

A:Solved: Blank screen on boot, hang on SR.SYS in safe mode

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RELEVANCY SCORE 74

Hello, guys!
Yesterday I've bought a new PC and successfully installed Windows 8.1.
After a few installations of software (vlc, utorrent...) I've had a blue error screen, after that I can't even get into login screen, windows just won't load "an unexpected i/o error has occurred 0xc00000e9"
I've tried to boot from usb with my windows 8.1, but after Asrock logo (sometimes even without it ) it is just a blank screen.
I can't get into safe mode either ( don't know how. F8 won't work ). First time I've managed to do this while booting the same usb, but now it won't work.
I've tried to install windows 10 on usb and oh yes... it booted after almost 2-3 hours of waiting and everything was very slow. I could not install it due to mbr error. Windows sees my SSD and HDD, so they must be fine, right?
So I installed a new copy of windows 10 into my usb ( gpt, fat32 ).
And... now I can't get past black screen after booting. I see basic screen with windows 10 + memory test. I select windows 10 install or recovery tools, I see Asrock logo and... black screen.
Same with windows 7. "Windows is loading files" and then there is just a black screen.
My motherboard is Asrock z170 Pro4s.
Help me please, I don't know what to do.
I am very sorry for my english.
Best,
Erik

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RELEVANCY SCORE 74

Hello, guys!
Yesterday I've bought a new PC and successfully installed Windows 8.1.
After a few installations of software (vlc, utorrent...) I've had a blue error screen, after that I can't even get into login screen, windows just won't load "an unexpected i/o error has occurred 0xc00000e9"
I've tried to boot from usb with my windows 8.1, but after Asrock logo (sometimes even without it ) it is just a blank screen.
I can't get into safe mode either ( don't know how. F8 won't work ). First time I've managed to do this while booting the same usb, but now it won't work.
I've tried to install windows 10 on usb and oh yes... it booted after almost 2-3 hours of waiting and everything was very slow. I could not install it due to mbr error. Windows sees my SSD and HDD, so they must be fine, right?
So I installed a new copy of windows 10 into my usb ( gpt, fat32 ).
And... now I can't get past black screen after booting. I see basic screen with windows 10 + memory test. I select windows 10 install or recovery tools, I see Asrock logo and... black screen.
Same with windows 7. "Windows is loading files" and then there is just a black screen.
My motherboard is Asrock z170 Pro4s.
Help me please, I don't know what to do.
I am very sorry for my english.
Best,
Erik

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RELEVANCY SCORE 74

Hello,
 
I have a friend with an issue, got a ransome ware on his laptop, when i try to restart in safe mode, it auto-reboots, and then goes to a regular start, ending in a completely blank white screen...?
 
He is running Windows 7,
 
Thanks Dave
 

A:Restart in Safe Mode auto reboots to blank screen?

Hello, ddad62.
My name is etavares and I will be helping you with this log.
 
Here are some guidelines to ensure we are able to get your machine back under your control.
 
Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
Please reply within 3 days to be fair to other people asking for help.
When in doubt, please stop and ask first.  There's no harm in asking questions!

 
 
 
Step 1
 
Please download Farbar Recovery Scan Tool and save it to a flash drive.
 
Plug the flashdrive into the infected PC.
 
If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
 
If you are using Vista or Windows 7 enter System Recovery Options. 
 
To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then cl... Read more

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RELEVANCY SCORE 74

I have a Toshiba Satellite C655D laptop running Windows 7 Home Premium. Computer was working like a dream and has been for about a year now, when yesterday I booted up after running Windows update, like always, logged on like normal, only to see a blank screen with only my mouse cursor. Neither Ctrl+Alt+Del nor Ctrl+Shft+Esc work to bring up the Task Manager. I am able to boot into Safe Mode just fine, but of course unable to uninstall the Windows updates to the .NET framework.

I have tried System Restore several times now, both from the Safe Mode and from the start-up recovery options accessed via F8 upon system startup. From the same menu, I have attempted Startup Repair but alas, Windows does not detect any problems (go figure, right? ).

I have ran the Windows Memory Diagnostics Tool to check if my hardware was going bad, and upon completion, it rebooted, once again, to a blank screen after being prompted to log in. Mouse works, nothing else does. Upon pressing Ctrl+Alt+Del I am greeted with the following message after waiting roughly 5 minutes:

"The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch."

^Pressing ESC makes the message disappear along with my mouse, so that I am staring at a completely blank screen.

I am on my friend's MacBook Pro right now, I'm really hoping someone can help, but I mu... Read more

A:Solved: Blank Screen after Windows 7 log on; only Safe Mode works

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RELEVANCY SCORE 73.6

I am using Windows XP home edition with SP3. It was working normally. I used to get a popup "Windows cannot find "syssetup.exe"....When i opened yesterday morning I found it taking longer and never go to the desktop after giving the username and password. It stops at Welcome screen with a msg "Loading your personal settings" and no more response. I followed below steps to trouble shoot the issue.

1.I have tried opening in both "safemode" and "safemode with networking", found its working fine. I ran "msconfig" in safemode and unchecked some unwanted applications(nothing related to windows process) and tried again opening in normal mode.... Not worked

2. My internet works normally in safemode. Found some virus by running antivirus in safemode and cleared all the viruses.

It would be really appreciable if any one could solve my issue..

Cheers!

A:XP home stops loading at Welcome Screen in normal mode, but working fine in Safe mode

try using system restore in safe mode...it might help...or try selecting the last known good config that worked...if still not work...try repairing it with you windows xp bootable cd..

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RELEVANCY SCORE 73.2

Customer reports "FBI virus".  I can't even get that far.  Regular boot goes to startup repair and reports that it can't automatically fix.  Safe mode boot looks like it will boot, but then the computer reboots itself as if to regular mode and then locks up to a blank white screen.  This is the second one I have seen this month like this.  What is it, and how to fix?

A:help- trying to boot to safe mode-then pc restarts & locks to blank white screen

Welcome aboard
 
I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....

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RELEVANCY SCORE 73.2

I have an HP G72 laptop running windows 7 home premium. yesterday when i was on the computer all of a sudden screen turned white and the only button that would work was power button. i held it down and shut off computer. when i turned it back on it goes through the usual boot process up to where i have to enter password for user profile. when i hit enter it will start showing my desktop icons like normal and then just go blank again. when i try to boot in safe mode it goes through the same process except when it starts displaying desktop icons it stops and automatically shuts back down and trys to boot up again in normal mode. if i try to restore it back to a restore point it says there are none available. Any input on what might be causing these problems will be greatly appreciated.

A:laptop boots to blank screen, safe mode wont work

You HDD may be failing. On another computer download the ISO image for Seatools in my signature. Burn the image to CD using IMGBurn also in my signature. Boot off of the newly created CD and run the Short and Long tests on the drive. If either tests fails, the HDD needs to be replaced.

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RELEVANCY SCORE 73.2

Hey guys. The problem first began when i was using google chrome and my laptop just hung and went completely unresponsive. When i force shutdown and restarted it started fine but the next time i opened chrome it hung again. This time the restart in normal mode just went from the windows logo to a blank screen. When i stared in safe mode and ran my avg command line scanner it found 106 infections but wasnt clear on its actions against it. Whenever i run this scan i can start it on normal mode again and seems to function normally but clicking on chrome brings back those problems. when i tried using firefox it slowed down and went unresponsive too. After a few days of normal usage i started getting BSODs quite frequently (usually a few minutes after normal startup and desktop access...and today after happening twice in normal mode ive only been able to see my screen in safe mode. the command line scanner brings the same results. Cant seem to do a boot time scan with avast as it just goes from the windows logo to blank screen. Any advice? 

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RELEVANCY SCORE 72.4

Hello,

I just wanted to say 'thank you' in advance for any recommendations that you can provide.

My computer was infected with the "Brave Security" spyware removal program last night. The small red icon with a white 'x' popped up in the right hand toolbar displaying a warning message, the Task Manager was disabled, the computer slowed down considerably, I had trouble connecting to the Internet and the desktop wallpaper changed to a black background with a"Your Computer is in Danger" warning in the lower right hand corner.

I didn't realize that this infection was an entire 'program' so I tried to fix it on my own (before I ran across this website). I managed to uninstall the "Brave Security" program from the Program files and I also ran the Microsoft Anti-spyware program which detected and removed some of the Trojans and spyware files.

Just to be safe, I did a search on the Internet and I found the following website: http://www.pchell.com/support/spyaxe.shtml. I followed the first recommendation to download the following programs on to my desktop, extracting and install them.
SmitRem by NoahdFear - Tool to remove Spyaxe, SpySheriff, PSGuard, WinHound, and other issues
Ewido Anti-Malware - Highly recommended anti-malware, anti-spyware program
HijackThis 1.99.1 - Essential tool for finding spyware, virus, trojan, and other problems
CCleaner - Free tool for removing temporary files, cookies, history, and... Read more

A:Brave Sentry - Spyware... Safe Mode reboot results in a blank screen

For an easier way to get to safe mode go to
http://www.snapfiles.com/get/bootsafe.html
dl bootsafe and install to your desktop.
Double click on the Bootsafe icon and you will see all the options tapping PF8 would give you.
 

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RELEVANCY SCORE 72

A few days ago, my laptop started acting strangely, like when I opened skype, the program initially would not allow calls and would freeze then eventually would freeze with any use whatsoever, followed by any others that were open, until the only option was to shut down the computer. I have suspected that skype is the culprit, but even when not using it, the same process would occur, except starting with a different program. Even before the computer froze up, I was unable to use Task Manager or System Restore. For task manager, an error box came up that said something like "security tools unable to initialize," but I can't recall the exact words and couldn't do a screengrab.

So I booted up again in Safe Mode with Networking and everything worked fine, though it isn't terribly convenient to have to use it. I ran GMER and MBAM, and the scans came back clean. ComboFix was able to eliminate some problem files when I used it, though, but when I try to boot up into Normal Mode the problem still persists, though at this point I'm reasonably sure that it isn't a virus. I've also gone through Event Logs, and I've seen some reports of memory slowing down, as well as my System Information for Windows saying that BIOS is reporting the wrong values for the memory. Also ran a scan of the system, which reported that there were corrupted files that it could not fix. I have the CBS log, but I don't have the knowledge or experience that I can make heads or tails of it, though I a... Read more

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RELEVANCY SCORE 71.6

hi - this old dinosaur has been a good workhorse - but has suddenly packed up.  I'm wondering whether its the motherboard which needs replacing or is there any other troubleshooting to locate the component at fault. forced a hard reset, and have reset memory and hdd.look forward to your responses. thanks

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RELEVANCY SCORE 68.4

OK, so when I try to boot up Windows XP, when its at the windows loading screen with the Windows logo, the bar under it the blue thing will move for about 6 or 7 times and then just freeze and stop. Then I restart the computer and choose to boot in safe made which is the only mode that works.

This is the second time this has happened,
the first time it happened through safe mode I got the Windows Xp.iso
image from microsoft.com, and then used a product key locator to find it on my pc because I do not have the windows xp boot discs but my original copy of XP is legit, I just lost the disks.

It is about 2 weeks or so later and the same problem, just this time when i try to use my product key every time it says that it is invalid.

I have tried system restore but it doesnt help.
I also tried the Windows Product Key Updater Tool, but it doesnt work in safe mode.

I wouldnt mind having to restore the computer to factory conditions, but the only thing is that i dont want to lose my WoW data.

Is there a way to completly remove everything from my computer except WoW and all the stuff the computer needs to run itself?
or to help me with this product key stuff?
or just any other way that you feel would help?

Whatever the problem may be I really need if a solution because safe mode sucks.

Please if anyone can help it would be greatly appreciated.
 

A:Computer only working in safe mode

I've never heard of a "Windows Xp.iso image from microsoft.com." Send me a Private Message with a link showing that it's legitimate and I will reopen this thread.
 

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RELEVANCY SCORE 68

Hi ~
I am not sure if this should be posted here or in Malware....but here's my story....

About 4 days ago, I turned on my computer which went from Windows Bios screen to Blue Screen with the following Stop Error:

0X0000000A (0X00000000, 0X0000001C, 0X00000001, 0X804E1BF8)

I thought this was a 'random' happening until I questioned my 13yo son about it and he admitted that he had downloaded some application and when he went to run it, it went right to the blue screen and he couldn't do anything else. so i hoped that if I went to Safe Mode and he deleted this application,our problem might be solved. However, I cannot even enter Safe Mode!! Just keeps going back to the blue screen!!

My panic heightened when I realized that the reading my son is to do at his cousin's wedding tomorrow is on the computer - not yet printed!!! I had so hoped that if I could at least use Safe Mode, that I could get in there to print it off!!

If there is anyone out there who can help me, I would appreciate it soooo much!!!

Thank you !!
 

A:Windows XP Corrupt? Blue Screen..Safe Mode Not Working...

You mentioned in your other thread about the blue screen that you cannot get into Safe Mode either. Is this still the case? You might be able to restore operation by doing a repair install if you have a Windows install disk. Do you have one?
 

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RELEVANCY SCORE 68

home built (older)
xp pro sp3
amd 1800
nvidia nForce 3-250 mobo
ATI Radeon 1650 AGP video


Only things changed were bootskin and Deer Drive game added. It froze on the next boot up then nothing but black screen. The HD seems to be working hard LEDs and fans run but nothing seems to be able to start such as monitor or keyboard/mouse. Therefore I can't get into a bootup screen to get in safe mode or anything for that matter. No recovery disk. Any suggestions or questions ? BTW the monitor works fine on other PC

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RELEVANCY SCORE 67.6

I am having serious computer issues! My desktop has been freezing a lot as of late. As in mouse freezes screen freezes, no task manager, manual restart. Well just as I was about to back it all up tonight. I am using windows media player and firefox and all of the sudden the computer starts to restart itself. Once it reboots it goes to the vaio screen where it freezes. I am actually used to this because it happens whenever I try and restart with my external hd attached. so I hard restart again, disconnect the external, and then it passes the vaio screen goes to the pentuim 4 screen, goes to a black screen with a little cursor that skips down a few bars, i hear the drive whirr up when it should load up to the windows xp loading screen, but then it stops and the screen goes blank. If i try and go into safe mode by pressing f8, it says please select boot device and gives me a choice of :

SM-SONY DVD RW DW-D18A

1ST FLOPPY DRIVE

PM-WDC WD2500BB-98FTA0

none of which do anything. I can't seem to get the normal boot where it asks me for safe mode. Please, help would be GREATLY appreciated.

A:Computer won't boot! Safe mode not working!

Hi Hacked2Pieces and welcome to TSF !

Insert a retail XP CD (you can borrow one for this purpose) and enter the BIOS to change the boot order to CD-rom first. The computer will boot on the XP CD. Press 'R' at the first screen to access the recovery console. If needed select your installation of windows and enter the password (press enter if no password). From the c:\windows\ prompt type chkdsk c: /R

What's the exact model of your Sony Vaio ?

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RELEVANCY SCORE 67.6

Hi there, ive recently bought my new PC and everything was going fine until tonight, i was playing a game and the BOOM computer turned itself off like that.

When i tried to turn it back on again all the noises of it booting up would happen, the fans would whirl, the lights came on etc etc ad then it would die again, this wouldlast for about 3 seconds, id repeatedly try to turn it back on, and eventually after pushing the power button around 10 times or so (also holding it down) would turn itself on again.

Now the log and etc you see when you turn it on (the blackscreen n writing etc ^_^) << sorry i am a terms-noob xD would now say floppy disk (40) failed or something. i didnt even know i had one/that i came with it, could this be reffering to something else?

So then i hit del. and go into setup check the PC Health option which gives me the statistics of my CPU/fan and temperature etc, and it all checked out fine, as i originally thought it overheated, i was using it continuously for about 12 hours or so and the day before that. But it turned out ok.

Hitting F8 would not get me anywhere and i couldnt get onto that screen. Now id get past that and onto a Windows detected an error this could be because of software/hardware message, and then am given the options of Safe mode, safe mode & network, last known working config and start windows normally ( i am using Vista Premium).Also a message on the top would say 1. try putting the vista disc in to repair it ... Read more

A:Safe Mode Not Working/Computer Not Booting Up

anyone have any ideas? hehe.. im dying a little bit inside.
Please help if you can!!

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RELEVANCY SCORE 67.2

I cannot boot my XP machine

In safe mode it also says safe mode in white text in each corner and shows windows build details at the top.

I have trying going back to previous good config - same problem

A normal boot just leads to a black screen with a movable mouse arrow - no sign of a login screen.

I have tried a recovery reinstall from a an XP pro CD from another computer - this took about 40 minutes and went through all the steps normally (with normal graphics displayed duting the reinstall) but after finishing the same problem is still there.

Only now the windows build info in sfae mode reports SP1 (originally didi not as the computer was supplied with XP before SP1)

I am at a loss to know what to do to get the machine wordking without a refomat of the hard disk, whcih will destroy all my data, and my partners stuff too - mostly not backed up, as usual...

Please help

Thnaks,

Sandy
 

A:Cannot boot XP Pro, same problem in safe mode, black screen with working cursor

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RELEVANCY SCORE 66.8

I recently built my own computer about 1-2 months ago. Everything has been wonderful up to this point. I turned off my computer for the night and the next day when I booted it up, the screen looks as if it is in safe mode. The screen is completely blurry with green, purple and pink pixels everywhere. I have searched google and nothing really comes up (partially because I think my explanation is not the greatest, but not sure how to state it beside it looks like it is in safe mode).

Has this happened to anyone or anyone know of a way to fix this? I have checked the fan on my card (evga gtx560 ti sc) and it seems just fine. Any help would be appreciated.

Thank you.
 

A:Computer Screen looks like it is in Safe Mode

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RELEVANCY SCORE 66.8

Hi

Someone told me this is going to be a hardware problem? Just in case not, and it is software related, please direct me to the right person? I am also currently running the thread for some bad trojan I picked up

Trj.ZPACK.GEN

at the following url: http://forums.techguy.org/virus-other-malware-removal/954912-trj-zpack-gen.html

There are hijack reports there, as well as dds.scr logs.

Today, I tried to boot up my PC. It flashes the usual Acer boot screen, the cursor flashes at the top left corner, as always and then nothing...blank.

In safe mode, the last line before boot-up freezes:

multi<0>disk<0>rdisk<0>partition<2>\windows\system32\drivers\iojtcgwf.sys

I have tried the option of "last configuration of functional settings" and nothing.

My battery seems to have been fried (only ever gets to max 70%) and I thought it might be due to a power surge. To check, I let it run down last night, to recharge it this morning and see if it would charge fully. I was watching a tv series on vlc, and everything was functioning as "normal" apart from the usual issues the trojan would dole out...I was completely surprised and utterly disappointed to find that this morning I have NO computer at all, while I have been patiently waiting for the team to help me axe this damned virus. I want to scream.

PLEASE HELP ME?!
 

A:Blank screen after Boot screen, no boot up in safe mode either

I HAVE posted this new problem in the original thread. I have not heard from Cookiegal since Friday?
 

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RELEVANCY SCORE 66.8

i have windows home xp edtion on parkard bell.in safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no joy.so i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.
 

A:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.
 

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