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Keyboard and Mouse Fail upon windows boot up

Q: Keyboard and Mouse Fail upon windows boot up

Hey all. I have a question. My keyboard and mouse are bouth USB, and every time i restart my comp, they work in dos but once windows boots up they just stop working. If i plug in a PS2 mouse and reboot the computer, they USB devices start to work again. I have all the drivers installed and everything, anyone know why the USB keyboard and mouse would stop working like that?

Preferred Solution: Keyboard and Mouse Fail upon windows boot up

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Keyboard and Mouse Fail upon windows boot up

What model is your motherboard?

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This is not an issue with my hardware. My Macbook Pro works fine for other versions of Operating Systems. I think the takeaway here is to go straight to windows 10. After successfully migrating my physical machine to a VM and installing the latest VMWare
Tools, the mouse works but not the keyboard. I have tried removing the usb controller and devices on both the VM and the windows guest without any luck.

In the interim, my fix is to use VNC to control the guest. I am going to try and upgrade to Windows 10 to see if there is any difference. This is definitely a fault in the drivers on Microsoft's behalf.. 

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An issue Ive been having for weeks has now turned into an even bigger nightmare. Weeks ago I reset Windows 10 (which was working fine before), as a last resort due to an unrelated issue which was fixed. Since the reset I started having daily computer lock ups where the screen would stay on, but the mouse & keyboard would fail & their lights would stop one by one after a minute or so of being frozen. I tried any driver updates I could possibly do and tried many suggestions from other forums (checking cpu temps, cc cleaner and malware scans, disabling avast, system restores), nothing stopped the freezes.

Then suddenly I went 5 days with no freezes, until randomly yesterday out of the blue it happened again. I been suspecting possible AMD driver issues since device manager would not update beyond 15.21, so I tried following some method from AMD website for manually updating to 15.7. I downloaded some AMD uninstaller and ran it in safe mode. When I reboot to finish the procedure, thats when my mouse & keyboard shut off always as soon as windows loads to login screen. They work fine when I hotkey into startup via ESC and in the blue recovery menu with all the restore, refresh, and troubleshooting options. But as soon as I let the pc continue to load windows, they die out. Also F8 does nothing, though F-10 opens HP utility. Im sure some drivers have been deleted or messed up, I cannot find a way to fix the issue without use of my keyboard and mouse. I can do anything ... Read more

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recently bought a tablet and installed the software.. after realising it is only for windows OS 95/98..ater restarting the comp like it asked me to; an error message comes up and gives me 5 or so options like.... restore windows to last good config point... start windows normally (i have to choose this as the keyboard does not work) or safe mode etc..

the usb keyboard which fails does allow me to get into BIOS though, after the first load screen the usb keyboard fails.. leaving me with no choice but to 'start windows normally' which then it freezes on the xp logo loading screen! so i have to problems....

1. how do i get my usb keyboard to work- do i need to buy an old keyboard(would that work ?)

2. what option do i select if i can when getting on the error message screen?

3. any other advice i need?

thanks for your help!

dont forget my usb keyboard fails after 1st load up screen

A:windows xp wont boot after installing software meant for 95/98 OS only- keyboard fail

Boot into Safe Mode. You may have to wait a few minutes until the USB gets recognized. If that doesn't work, try a PS2 keyboard (or USB to PS2 Adapter) Go into the Add Remove programs and Uninstall the software that you installed.

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A few days ago my mouse started getting spotty.
In the middle of whatever I was doing, suddenly it would stop working. It's a laser-mouse, so I could tell it still had power and it's onboard sensor was registering activity, but the cursor would not move.
Reboot. See if it works.
50% of the time it would work. The other half of the time, I'd have to save what I could through key commands and reboot.
Today...keyboard failure.
BUT...only inside Windows. Up until the OS loads, the keyboard works fine. Whatever it is (driver, virus, trojan, etc...) even happens inside Safe Mode so I can't poke around there either.

I'm running XP Professional and I need use of this computer ASAP. I've got a radio show Saturday night and all my playlists, edited tracks and sound events are on this computer.
Please, if you're out there and know what this is about help me.
I really am desperate at this point.

A:Mouse and Keyboard fail only in XP Pro

When this happens, use CTRL-ALT-DEL to bring up Task manager, look at CPU usage.

If its 100% solid, its a matter of some application hogging all available resource so the mouse doesn't get recognised.

Processes tab (Click CPU at top of column to toggle from greatest use to least use) see what is using the resource.

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I built a new computer for my Father in law who lives north of me about 200 miles. It had a K7N2 Delta MSI MO/BO, an Athlon XP 2900 Barton 400FSB, 512 MB 400 FSB, 80 G Maxtor ata 133, DVD Rom Drive with CDR-RW burn capabilties, and a CDrw burner. When taking it from the confines of my test bench to do the instalation at my FIL's I encountered a wild situation. I noticed my H/D was set up as IDE/0 secondary and the DVD player was primary. OOP'S. I set the H/D to cable select and the DVD player to master......Dumb butt. I reset the DVD player to Slave and let the puter re-arrange, but on boot, I had no mouse or keyboard. I booted a couple of times and could get maybe one or the other. I took it back to the H/D being secondary to see if the M & KB would work and they were still goners, I reconfigured the IDE/0 the way it should be and with a couple of boots, they came online. I had no real answer why. The computer has suffered through a modem driver uninstall then re-install to fix dial-up issues. All was well. My FIL left for the big city for 3 days and shut the puter off at the surge protector after a windows shutdown. Upon return, he booted, and had no mouse or keyboard. I had him reboot a few times to no avail. I then had him shut down, unplug the mouse and keyboard, boot up, shut down, plug the mouse and keyboard back in and reboot. All was well.........WHY? I've noticed that with windows XP I have computers that don't turn off the mouse and keyboard... Read more

A:Mouse & Keyboard Fail

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Wife used an online typing program to test/improve her skills yesterday...she swears she didnt download anything. Today my system boots fine but when I get to the XP Welcome screen both keyboard and mouse are dead. I can go into the BIOS and navigate with the keyboard but if I try Safe Mode or Regular Mode for XP I get nothing. I have tried a known good keyboard and mouse from another machine same result. I have reloaded the drivers from the manufacturer disk that they provided...again nothing.

Could the controller (SouthBridge I believe) be faulty ?
Could the jacks in the back (wires) be faulty?
Thinking of trying a wireless keybd/mouse...would that work?

Running out of ideas....any thoughts/suggestions would be appreicated....thanks in advance

A:At XP Welcome screen keyboard and mouse fail

You can try system restore to before the typing program was used.it might be the program was corrupted or messed up something somewhere or possibly a virus caused a problem.

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I use Windows 7x64 Ultimate - rest of computer specs are in my profile.

My computer fails to use keyboards or mice. I usually use a Logitech Cordless Desktop set, which hasn't given me any problem before. I had just plugged in my cell phone (Windows Mobile 6.1, Samsung Jack) and my keyboard and mouse failed. I tried moving the reciever to a different USB port, and I saw a "this device has malfunctioned and Windows cannot recognise it" bubble pop up.

Stupidly, I restarted the computer, and now of course I can't type in my password to log in, or use my mouse. I have not tried a second keyboard but I have tried a second mouse that I have confirmed functional via laptop.

A little additional information...
My monitor takes a while to turn on - this is normal, but it means I don't see the first BIOS screen usually, it then lists devices connected to the computer (sorry, it flashes by way too fast to be useful) and goes to the windows load screen. However, a few times when restarting it (thankfully, my power button goes to shut down instead of cutting the power), I've seen the first BIOS screen and it took a bit longer than normal to boot up. That doesn't happen every time, however.

Also, a few times I've noticed my mouse moves very slightly - just a few pixels - once it reaches the login screen. I don't know for sure if that's related or not to my trying to plug in either the mouse/keyboard reciever or my second mouse, or if it&... Read more

A:Solved: Keyboard and Mouse fail

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I'm glad to be of some help.
dc3 I have the same problem, what I have to do?
Please some help!
My results are :
MiniToolBox by Farbar  Version: 21-07-2014
Ran by d (administrator) on 25-08-2014 at 02:05:50
Running from "D:\"
Microsoft Windows 7 Ultimate   (X86)
Boot Mode: Network
========================= Event log errors: ===============================
Application errors:
Error: (08/25/2014 01:49:49 AM) (Source: .NET Runtime) (User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get... Read more

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Hi, I hope you can help me.
I had a problem installing SP2 on my machine. I was installling it through a automatic update and when installed, I was asked to reboot. Once the computer rebooted, I had no use of the keyboard and mouse.
As The original install of XP was fairly recent, i decided to re install windows and format the drive too, as i couldn't figure out the problem.
During a fresh install of Win XP Pro, once you get to the Regional Language options(The first set of options on XP setup) the mouse fails to show a pointer and the keyboard fails to work. I have tried reinstalling again and again, but no use, the same problem. I have had a relatively new motherboard in my computer, the keyboard works fine in bios and in the initial blue screens of the begining of and XP install, but once the drive is formatted and Xp is preparing to install, I have no use of the keyboard and mouse, so i cannot continue.

I am a student starting a Diploma in computers in a few days time and need my computer working as soon as possible. If anyone can help, please reply. I have a limited knowledge of computers, so all help will be appreciated.

A:Keyboard and Mouse fail to work during Xp Install

Are your mouse & Keyboard USB or PS2? if they are USB see if you can borrow a PS2 and try that

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Hello all,

AVAST rendered my windows useless by causing it to immediately restart after booting (so I see the 4 color orbs of the windows loading up, then see the blue background where you choose which account to log into then it restarts).

So, after messing around with it for a while I managed to fix the booting process via safemode by messing around with msconfig. It looks like something went right because now the PC boots into the windows login perfectly fine, however, I lost all functionality with my keyboard and mouse. Hence, not allowing me to do anything but stare at the screen or a forced power restart/shutdown. The KB and mouse work perfectly fine during the BIOS phase prior to booting to windows. I bought a PS/2 keyboard today thinking that it might solve the issue (my original KB and mouse are USB) but it did not. I spent a night and morning googling methods but I can't seem to find anything related to my issue and my migraine finally kicked it from frustration.

What can I do to fix this without reinstalling windows? Is there a method to reset what drivers load up? Or maybe reset msconfig startup parameters to default? Another issue I'm having is that I do not have the "repair install" option when I boot with the Windows DVD. This had me stumped all last night but I finally realized that it's because you need to activate the DVD from within the Windows Environment then reboot. That, as I stated, is not possible.

Thank you for your help!

EDIT: Al... Read more

A:Broke booting driver order; Mouse & Keyboard fail to function.

Quote: Originally Posted by Gravitytr1

Hello all,
So, after messing around with it for a while I managed to fix the booting process via safemode by messing around with msconfig. It looks like something went right because now the PC boots into the windows login perfectly fine, however, I lost all functionality with my keyboard and mouse.

So you booted in safe mode and changed some things in msconfig. "normal boot" works as well as I read correctly. Did you use keyboard/mouse to logon? Do you see clock in bottom right of screen? Does it increase a minute each minute?

What did you "mess around" with msconfig?

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First off, PC info


Processor: AMD Athalon AM2 chipset

HDD: Maxtor (not sure of model number or size right off hand)

RAM: Corsair 2GB (2X1GB)

Any Other info upon request


Upon system startup I have full use and control during POST, able to enter bios setup and so forth. Upon Windows loading screen (Windows XP Media Center) keyboard and mouse shut down, light inside optical mouse will flash when button is pressed, otherwise unresponsive. Have tried them in all USB ports including PCI card. Have tried keyboard and mouse on another computer, still working fine. Have tried other mouse and keyboard on problematic machine, same problem. Have checked BIOS settings and all usb options are enabled. Was hoping someone could give me a couple Ideas as to how to fix without slaving drive as I don't normally have time to do this and I want my PC back (it's the wife's thats messed up so she uses mine while I'm stuck with our ANCIENT laptop).

Thank you for your help.


A:USB Keyboard/mouse shut down upon windows boot

Try booting into Safe Mode...does the problem still exist?

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NOTE - i7 processor 3770K, Motherboard is an ASROCK z77 Extreme 6, Ram is 16 gig GSkill Ares, Keyboard is USB Razer Black Widow, Mouse is USB Razer Imperator,

1. turn computer on with windows 7 ultimate cd in the cd drive.
2. I press any key to boot from CD
3. ONCE it reaches the first windows 7 install screen where it says 'languages, input language etc.', BOTH my keyboard and mouse turn off. I know this because there is no reponse and LEDS on both of them turn off.

1. I know 100% it is not my keyboard or mouse, they work fine when I login to windows.
2. I have enabled USB legacy.
3. I have run MEMTEST86 to test my ram - my ram is perfect/no errors.
4. I have checked my CPU temperatures - all 4 cores running at 20 - 27 degrees celsius.
5. I have used an SDD health checker (because my windows is installed on an SDD) - my SDD is 100% healthy.
6. Yes my keyboard and mouse are plugged in, yes I have all other USBs removed
7. Yes my Windows CD is genuine (works on other computers many times).

What could the problem possibly be? The only options i have left are run a CPU test, update motherboard BIOS...

A:Keyboard and Mouse TURN OFF when trying to install windows 7 on boot up

jeezus christ i found the solution - I had to unplug all my unneeded hard drives. I have 1 SSD and 2 optical HDs. I unplugged my optical HDs and booted up again and somehow it worked... my keyboard and mouse work. Why on earth would my optical drives cause my mouse and keyboard to not work... i do not know...

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I was just browsing my WoW guild's website when all of a sudden Mcafee tells me that an update has failed and I need to reinstall Mcafee. I go to control panel, and uninstall it from there. When it is done, I have to reboot. I reboot, go downstairs to get some chili, and come back upstairs, and my computer is stuck on the first screen that appears when I first boot my computer.

My natural response is to click reset, meh, it's a computer, stuff happens. It again freezes. So I'm a bit confused and decide to take out anything that might be random. I took out my flash USB drive and unplugged my ipod and rebooted. This time, it got to a screen that lists some of my stuff, and at the bottom, is the following warning:

Keyboard error or no keyboard present
***** Warning: System BOOT Fail *****
Your system last boot fail or POST interrupted.
Please enter setup to load default and reboot again.

I....am complete at a loss.

System specs:
Intel core 2 Quad CPU 2.4 GHZ
8gb ram DDR2-800
Phoenix - AwardBIOS v6.00PG
NVIDIA GeForce 9800 GTX 512MB
500GB SATA hard drive (only about 1/2 full)
Windows Vista Home Premium 64-bit
chipset is NVIDIA nForce 750i SLI

...I don't know what else to provide. Any help is appreciated!

A:Warning: System BOOT Fail + keyboard error

Have you tried another keyboard?

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Dell Inspiron 530s running XP Pro :- (USB mouse and K/bd) - On bootup the keyboard works to allow access to bios and the mouse lights up. When XP loads to the welcome screen - Neither the K/Bd nor mouse work (No lights on mouse) This is the same in safe mode (which the K/bd allows to be selected)..
Checked in bios and USB is enabled - no other settings I can see for USB.. Tried alternate mouse and K/bd but same problem.
Any any ideas.
I did boot to a BART CD and both K/bd and mouse work. Seems as soon as booting into XP they fail..
Help please - got me beat...

A:Solved: USB mouse and k/bd fail when windows bootup

Did a repair windows installation - Fixed the problem.

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Hi, I really could use some help here. My computer has been acting up of late. when starting it up the keyboard works alright(pressing f8 brings up the bootup options and all) but as soon it reachs the logon page, the mouse dont work, the keyboard just dies. Even pressing the numberlock key doesn't get a response, and honestly I'm stumped. Any ideas?


A:Keyboard& Mouse die on xp boot up

USB keyboard/mouse?

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Problem happened after a shutdown: left off overnight and turned on in the morning. No Keyboard response when "user login window" comes up. No Mouse arrow or any indication one is on the system (a Logitech Trackball is connected). Everything appeared to be working properly the day before. There was (initially) a single shutdown before the power down and power up in the morning when this happened.

Turn on the machine (e-machine, e-machine keyboard), during "boot", there is a screen with the XP logo or some such and a "progress meter" across the bottom of the screen. It gets to about 90%, then pauses for a few seconds and continues to load. (All of that is normal). During the time it is paused and before this , the Caps Lock and Scrool Lock lights will come on and off by pressing the appropriate keys. But when I get to the user login screen, the lights no longer respond to the pressing of the Caps Lock nor Scroll keys, nor can I type in a password.

If I boot to DOS (create DOS disk from different XP system), the keyboard works, but I can't see the harddrive. Use the original recover CD's and boot to command prompt and the keyboard works but I can't see the hard drive.

If it were only the keyboard, then one might think something like mskey.exe was one of the things loaded during the "pause" (mskey doesn't affect the mouse does it?). Is there a way around this other than just doing a complete recovery?


&nb... Read more

A:Solved: Keyboard/Mouse gone on XP Boot - not before

Additional Information:
On re-install, it happened again after severl good boots. Same thing again later after another re-install. Bad hard drive replaced, another re-install and things working o.k. now.

Thus it appears that the only fix was to do a (partial - if possible) re-install.

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my keyboard and mouse doesnt work when i boot my pc..but when i tried it again and again only my mouse will work but during startup repair it will not function again...whats the problem with my pc?
is it the mouse and keyboard or its inside the cpu ?

pls help me...i need your help pls...
thank u ‼

A:mouse and keyboard not functioning during boot up

If your keyboard and mouse are USB, have you tried plugging them into different USB ports to see if they would work?

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Edit: I'm not using my computer right now. Due the the problem that I can use a mouse or keyboard on my main computer.

I'm not sure that this is in the right place, but here i go.
You see I was installing Microsoft Visual Studio 9.0, but then my keyboard stopped functioning, and so did the mouse. You see when i turned on the computer the boot screen is black. So when I tried another keyboard, my computer could boot, except the keyboard doesn't work. Neither does the mouse. I tried another keyboard and mouse. Nuthin. Please help.
The info i can provide about my computer is.
I run on XP Home Edition
I have Compaq Desktop.

A:Boot, Mouse, & Keyboard troubles

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I have a logitech wave keyboard that is not being reconginzed on boot up. I recieve the error " Cannot locate keyboard or mouse", something to that effect (at work right now, can't remember exactly), so anyway, it hangs,...I plug in a wired board and it boots no problem. Then Logitech wave and Perormance MX mouse work great.
The were purchased separately and run off two separate usb receivers ( haven't been able to unify them in Logitech software yet, but I don't think that's the issue. Drives are current and updated. It should still recognize the keyboard thru the USB card on boot up...So what am I missing???
Thanks in advance for your response...

A:Wireless keyboard/ mouse no go on boot

How are your BIOS settings? Is the BIOS up to date? Are USB devices enabled fully?

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I saw a post by someone else with similar symptoms, but I thought that my problem was different enough that I should create my own thread.

I built my computer, so here are some simple specs:
Motherboard: ASUS A8N-SLI Premium (with all updated drivers)
Memory: 4 x 1GB sticks (PC3200 I think, but definitely all compatible with mobo)
Hard drives: Seagate 120gb (with Windows Installation)
Seagate 500gb (with Ubuntu installation and Windows files)

I was having trouble with Windows suddenly not recognizing my Plantronics .Audio 655 USB Headset as a USB Audio Device ("No Audio Device" in the Sound options under Control Panel). I came across a forum post on some other website with a quote from Plantronics saying to remove various drivers from the Device Manager.

I could only remove a few before I ran into big trouble. I removed HID-Compliant Consumer Control Device (I think that's what it was called), along with HID-Compliant Device (there were multiples of both of them, and they were next to each other in the same category: Human Interface Devices). I should have realized that both my Logitech G15 Keyboard and my Logitech G7 Wireless Mouse were USB devices and would stop working after removing those drivers. Well, I was right.

Apparently, I uninstalled both my USB keyboard and USB mouse. I had just barely begun following the steps from Plantronic (they also said to remove USB Host Controller and another driver that they said would be... Read more

A:Mouse/Keyboard don't work, can't boot!

Since I can't edit my post after 30 minutes, I guess I'll have to double post.

Previously, I could not boot because my PS/2 keyboard must've been out of whack. Using a different PS/2 keyboard and mouse, my computer is mostly operational. However, I am still experiencing USB problems.

Now, my problem is that since I removed the above Human Interface drivers, the whole Human Interface Devices section is missing from the device manager, and any USB ports fail to work at all; even my printer doesn't work.

EDIT: I noticed that there is a "Universal Serial Bus (USB) Controller" under Other Devices in the Device Manager with a to the left of it. The Device Status said: "The drivers for this device are not installed. (Code 28)", so I clicked Reinstall Drivers, and I chose the default USB controller (the only one listed if Show Compatible Hardware is checked). It reinstalled my drivers and now the mouse and keyboard both work again. I guess that solves the problem!

If someone wants to close this thread, feel free. I would recommend leaving it up for anyone else who experiences these problems, though.

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This the second time that immediatly post microsoft update there is a long delay before the mouse and keyboard are operative.
They work for the cmos boot then turn off for 2 or 3 minutes before allowing password for windows.

I had to set my computer to a prior setting last time.

I also notice that when I allow this state to proceed - inevitably I have trouble with my mouse - as though someone else is using it.

Anyone else having this problem?

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Hello all!  First post here, hoping for some help.
One of my secretaries' computers USB keyboard and mouse all of the sudden decided not to work when attempting to wake it up from sleep.  So she was forced to hold down the power button to turn it off and turn it back on.  Its running Windows 7.  Well now on boot up, it stops at a DOS page that says, "The last attempt to resume the system from its previous location failed.  Attempt to resume again?  Option 1)  Continue with system resume  Option 2)  Delete restoration data and proceed to system boot menu."However since the keyboard isn't working, I can't select either one so we are stuck on this page.  Things we've tried: - Tried every USB port on the back and front- Tried different USB keyboard from known working keyboards- Turned completely off, power cable unplugged- Turned completely off, removed CMOS battery to reset BIOS I'm completely stumped.  The only thing else I know to try but can't right now is with a serial port keyboard.  I have a usb to serial converter at home but left it there this morning, naturally.  Any other ideas besides trying a ps2 keyboard?

A:USB Keyboard or Mouse won't work and can't boot because of it

 I'd boot from a repair CD.  If you don't have one, go to another Windows 7 PC, click Start -> Control Panel -> Backup and Restore -> Create a system repair disc.  Use a 32 or 64 bit system to match the problem PC.  Insert a blank CD-R and it'll create it.  Then boot from the repair CD on the problem computer.
Good luck.

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I performed an upgrade to windows 10 and had some difficulty with usb ports and my blu-ray drive not working. I then decided to restore back to previous OS. The restore brought me back to Windows 10 again(possibly the upgrade version) and my blu-ray drive seemed to be working. I still had trouble with the usb ports so I decided to switch back to Windows 7. In doing this, my wireless keyboard and mouse stopped working. I tried a usb mouse and keyboard but this didn't work either. Are there any solutions?

A:keyboard and mouse not working at boot up

Do you have a restore point that is prior to your attempt to upgrade to Windows 10?

If so, I would suggest that you attempt to restore to that. I can do no better than that. I too attempted to "upgrade" to Windows 10 but have had to return to my previous OS.

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I couldn't quite find a forum that was a good match for my question, so I went with General. Hope I'm in the right place.

Win 7 Home Premium 64 bit SP-1.

There is a cloning program that I use and really like called EZ Gig IV. It's made by Apricorn. I know there are a million free programs out there, and I've tried a lot of them, but this one is so simple, and really meets my needs. So.. would appreciate avoiding recommendations to change programs. Thanks.

They just updated their software version with some bug fixes and enhancements, and now their Boot CD no longer recognizes my USB keyboard or mouse. I've even tried swapping them with other brands. Oddly, it works fine on my wife's PC. Slightly different model computer, but same HP and OS.

Their last version of Boot CD worked fine. Also, their updated program works fine within Windows. It's just the updated Boot CD v4.3.5

EZ Gig allows free downloads of their Boot CD if 2 forms: 1) A bootable file (made once the program is running in Windows) 2) an ISO file. I've tried both with same issue. Here's the link: http://www.apricorn.com/products/software/ezgig.html

I spoke with their Tech Support and was told there is nothing that can be done. Perhaps true.

I have no experience in this area, but am hoping there is a way to use their ISO file and somehow combine it with a Windows 7 file that would provide the drivers, or whatever is missing, and make the thing see my keyboard and mouse. I've heard some things about W... Read more

A:Boot CD not recognizing any mouse or keyboard

If you want to go with the WinPE option, here is one of the easier video tutorials.


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i'm really lost. i just disconnected my computer last night (worked fine then)...just about an hour ago i went to hook it back up again. started it up...just after it detected all my drives...i got one of those error beeps. (keyboard one i believe)...then it continues on...the lights on the keyboard even do that typical flashy thingie....then does the usual cdrom boot check...then i get another error beep....then my screen goes black...and it waits till i press a key (i think) because when i've hit ctrl it moves on to load windows2000...then when it gets to the "press ctrl-alt-del to login" screen...nothing works...the keyboard doesn't respond (the caps light won't even come on)...and plus there is no cursor...

pretty poor grammer and even english in that description...so i hope someone is able to decode it. i would really appreciate any help!

thanx in advance..

A:{RESOLVED} - not detecting keyboard or mouse at boot up.....

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Ever since I built this computer a few weeks ago, the first time I boot it up I'll get a stop error while starting Windows. Upon restarting, I have no keyboard or mouse control when Windows attempts to repair the problem. I've found that if I restart it enough, eventually keyboard/mouse control comes back, I can decline the system repair, and on the next reboot it boots normally. Subsequent restarts work fine, and even if I shut it down for several hours it will boot up fine. I've yet to boot normally on the first boot of the day , however.

I've run Prime95 blend test for several hours and had no errors.
Typically the bug check code is 0x000007e, and the affected driver is ntoskrnl.exe.

Any help is greatly appreciated.

A:BSOD on first boot, no keyboard/mouse control

Welcome to Seven Forums.

Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Sat Sep 21 23:15:19.788 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:06.584
BugCheck 1000007E, {ffffffffc0000005, fffff80002c92045, fffff88002ea4588, fffff88002ea3de0}
Probably caused by : ntkrnlmp.exe ( nt!KeWaitForMultipleObjects+1cd )
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Fri Sep 20 05:40:08.878 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:08.675
BugCheck 1000007E, {ffffffffc0000005, fffff8800420bec0, fffff88003ec76b8, fffff88003ec6f10}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProfilePerformanceTick+728 )
PROCESS_NAME: csrss.exe
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Fri Sep 20 05:38:05.729 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:53.525
BugCheck 24, {1904fb, fffff8800274e798, fffff8800274dff0, fffff880012e0de0}
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+1a0 )
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Fri Sep 20 01:07:57.016 2013 (UTC + 6:00)
System Uptime: 0 days 0:06:24.812
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For some reason, the Windows launch time is being delayed by my keyboard and mouse? after the initial boot. it goes to the windows 7 opening screen, but doesn't do the loading animation immediately. 10 seconds later my usb keyboard and mouse go off, and then it loads as usual with the animation. This never use to happen with my old PC even the same OS - windows 7 64bit Home premium - they would turn off immediately and boot.

Is there anyway to make the usb devices shut off earlier?

I also have 2 external usb hard drives (used them in my old computer aswell), but they don't shut off during windows loading so I don't think it is to do with them.

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The heading say's it guys...
At what stage after I boot should the keyboard and mouse start? When I switch on my PC I get this screen...
AMIBIOS © 2011 American Megatrtends Inc.
ASUS P8H61-M LE/USB3 ACPI BIOS Revision 4501
CPU: Intel ® Core ™ i7-2600K
CPU @ 3.40GHz SPEED: 3400MHz
Total Memory: 16384MB (DDR3-1333)
USB Devices Total: 0 Drive, 0 Keyboard, 0 Mouse, 5 Hubs
Detected ATA/ATAPI Devices...
NO Keyboard Detected
Press F1 to run SETUP     
How am I supposed to do this, if there is no keyboard detected? 
My keyboard and mouse don't kick in until just after I see the 'Starting Windows (animated flag screen)'. Which isn't much good, if I want to enter the BIOS!

A:At what stage after I boot should the keyboard and mouse start?

If your keyboard is connected via usb switch to the ps2 port (do this when the system is OFF) and boot. Enter the bios and look for a setting that says "usb at boot" or something similar. Enable that option, save the change and reboot. Shut down the system and switch the keyboard back to usb (or, if you prefer, you can leave it connected to the ps2 port)

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I have a new Dell Inspiron 2350
windows 8.1
for the last week or so the usb wireless keyboard and mouse do not work when the system is booted or after coming out of deep sleep mode. I have to unplug the usb dongle and plug it in again for them to work.

I have already checked the powering saving settings for these devices, and it is disabled.
There is no setting in the bios that I can see which would cause this.
I have re-installed the drivers.
I have tried different USB port.
Dell have even replaced the keyboard and mouse and batteries, same problem.

Anyone got any other ideas?

A:usb keyboard and mouse not working after boot or sleep

Check your Bios settings to make sure that Legacy USB is on. Also there are issues still to this day with Dell computers and Windows Sleep mode. Did you install any manufacturer software for the keyboard? Make any changes to USB device management in Devices or in the Power Profile?

It does help to know the manufacturer & model of the USB keyboard and mouse. That way if someone else is having issues and sees this thread. They can hopefully see a solution if we find one.

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There is a problem with Windows,it doesn't start and I get a blue screen error.I want to repair it with Windows Vista dvd,or maybe reinstall Windows.The problem is,when I boot from Vista dvd,mouse and keyboard don't responding.I have tried it with usb keyboard and mouse,but they didn't work,have tried with ps/2 keyboard and usb mouse with ps/2 adapter,but again neither of them worked.I was able to use them when I booted from Vista dvd before,but sometimes having the same problem.But sometimes after 2 trying,sometimes after 10 trying I was being able to use the mouse and keyboard when booted from Vista dvd.If Vista start screen(while booting from dvd) passed slowly,I was able to use the mouse and the keyboard.But when it passed fast,they were not working.And now,it is passing quickly and unfortunately mouse and keyboard doesn't responidng.I have tried booting from Vista dvdmore than 30 times,but no they are not responding.

About the Vista not booting from hard-drive problem,it started when I did an error while installing new graphics card drivers months ago.At first Vista gave me a blue screen everytime I try to boot Vista,even when I tried repairing it with Vista dvd.Then I did a few things,and the problem reduced to rarely-sometimes giving a blue screen..All the options(including safe mode) in boot menu of Windows(from harddisk) don't work,they all respond with a blue screen error.So I think I should reinstall Windows to solve the problem completely... Read more

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Let me start out from the day before when my computer was working fine after I came back from work, I left my computer on for the night (normaly do this leaving on some apps running so they can finsh there job). Skip foward to the next day, I come back from work and found my brother saying the computer was acting funny that day (current day) saying that the Keyboard, Mouse, and Monitor won't boot up when he turns on the computer. I have to give it a few reboots till it starts to work again.
Please help.

AMD64 X2 Dual 4200+
2.20 GHZ, 1.5 GB of Ram
Geforce XFX 8600GT 256MB
Acer AL1916 ASD LCD Monitor
Nexxtech NKB Keyboard
Logitech Optical Mouse

A:Keyboard, Mouse, and Monitor boot problems

does it work in safemode? maybe try a system restore to a restore point just prior to the problem.

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So my keyboard and mouse are completely usable in the bios and during boot, but once the windows login screen opens up, there is a 30+ second delay before the keyboard and mouse become active. This doesn't appear to be a freeze or lag of any type, just like the keyboard and mouse hasn't been recognized yet. I have a printer and several external drives connected to my computer's USB ports, so I tried unplugging everything but the keyboard and mouse. The time goes down to about 5 seconds, however, the last few times I've tried, there was about a 10 second wait for the mouse to work after the keyboard worked. With only the mouse and keyboard plugged in, I feel this must be either 1) an issue with drivers loading or 2) a specific issue with my USB drivers. Here's what I've done so far to try and troubleshoot. Not sure what to do next.Used google (couldn't find anything that looked related enough to try)Unplugged everything but keyboard and mouse from USB ports - Decreased lag time to 5-15 secondsenabled boot logging, checked file for drivers not loading (attached)Checked bios for legacy USB enabled (it was)Double checked AV software (only MS Security Essentials and Malwarebytes installed, malwarebytes does not run any processes unless I start it up)Having multiple USB devices plugged in upon boot should not delay the usability of my keyboard and mouse. There must be some reasonable explanation.System Specs in signature

A:Keyboard and Mouse unusable for 30 seconds after boot

Hi Andrew

I don't have a solution but I actually need some help on this issue and was wondering if you could answer some questions for me.

I did a service call today for a frozen unbootable Windows 7 computer. When I got it to reboot, it had the 30 second pause for the keyboard and mouse like you described. I noticed there was some trouble with installing some recent Windows updates and once I fixed those, it seemed to work fine.

Here are my questions....

Did you hear any weird sounds from your computer before this happened like a USB device was being connected when one wasn't?

Do you have any recent Windows updates that are listed as having trouble being installed?
(You can usually see them by clicking the Windows Orb in the lower left corner (was the START button in XP) and type in
view reliability history
and that will show you recent failed update installs for the date that you first had this problem.)


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I've recently took apart and cleaned my pc plus i popped a new processor in, everything fine until i went to re-install the logitech wireless mouse. XP boots normally except for the fact that the keyboard and mouse drivers wont load at all, so I can't even get to msconfig to do a clean boot. I have Xp PE and the keyboard and mouse work fine in that as well as the bootable Knoppix o/s/. So the question is can I change the msconfig manually and set up a clean boot? Is there anything else I can check?

Many thanks


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Alright I've tried basically everything I could think of with this. I've unplugged and plugged my mouse and keyboard in every single USB port, I've tried to log into safe mode, and I've booted from a bootable USB and CD and even on new partitions they still won't work. I just upgraded my motherboard + CPU from an I5 3450 to an AMD Ryzen 5 2600. At this point I'm just desperate and don't know what to do.

Edit: The mouse and keyboard work in the BIOS, they just don't work when Windows loads up (even the numpad light goes off)

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Please Help Me...I have a HP SlimLine DeskTop w/OEM Vista (Basic). It's about 3 years old or so (sorry that is all the details I have right now - I am posting this from work). My husband was using the computer Saturday but kept getting a bunch on internet explorer errors (common for us - we have Time Warner Cable). No big deal - he shut it down. Sunday I try to boot it up. Get to my desktop, everything seems fine - then screen gets all pixelated/mosaic looking. No Mouse. I shut it down, start it up again. This time I get to the blue screen that asks start normal, safe, etc. But the screen again goes weird. No mouse. Shut down, start it again - this time it goes to some kind of "Start-Up Repair" but then goes to a black screen & does nothing. So I shut it off again. I give up at this point & just leave it off until yesterday. I go to boot it up - green lights flicker across keyboard then go off, green light on tower flickers then goes out. Screen remains black. No keyboard, no mouse, no beeps, nothing, but I can hear the fan running. It's like it's trying to boot up but not making it very far. I haven't opened it up yet - I'm a bit of a novice when it comes to hardware. Does anyone have any idea what the problem is or what I should do. I don't have any recovery discs or anything - but I don't even know if that would work anyway. Before this happenned there were no updates/virus. Please help - I'm lost. Thank you in advance.

A:Won't Boot, Black Screen, No Mouse/KeyBoard

Might be a BSOD,follow these instructions
Blue Screen of Death (BSOD) Posting Instructions

You can try this to be able to boot
Create a Recovery Disc

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When I switch on this machine, nothing happened, the monitor was in power save mode, keyboard and mouse were not light. There are no POST beeps or flashes, the network port has no light too. I can hear the fans running normally The display has no signal at any time so could not know what messages were showed. I've followed the steps suggested in this forum but the situation remian unchanged. All these happened after I did a data migration from an INTEL SSD(OS) to a samsung 850 EVO SSD.  

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Hey guys! trying to recover from a system crash here.. One of the issues was me not being able to install/uninstall microsoft antivirus, since it seems some files were deleted which it needed. I tracked that issue to yet another issue what windows installer could not start, which suggested me to check if it was enables in Msservice.exe, which I couldn't start either.

After some googling, I found a fix on MS website, which moved some dll around and asked me to reboot PC. After doing so, it stopped recognizing my keyboard and mouse (both usb) at the login screen, they are completely dead even thou they work on boot and in bios (and are detected in bios).

I tried to restoring to the point before the "fix", but same issue. Any ideas what I can do? I have recovery CD, but repair ain't helping, nor does safe mode. Windows 7, 64 bit.


A:Keyboard/mouse works on boot but not login

Have you checked your system for any Virus's and Malware...these are known to do what your experiencing. Have you run a registry cleaner to clean and remove any left over strings that aren't needed or used, which can cause some problems with the un-install/install of software.

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Well yesterday I had left my computer on (logged in on Windows 7) and when i got back the computer was in a continuous boot sequence (starts to boot, then after about 4 seconds shuts down and then over and over again). I reset the power from the back and turned it back on and it started up but with a different boot screen (Dynamic Energy Saver Quad6 Screen lol) and not the "black" one that normally comes up. It happened again last night and I think it happens when I leave my computer logged on in Windows 7. The weird thing was that after I reset the power from the socket (which stopped the loop) and turned it back on, it had me still logged on as a user and everything was like it was before I had left (basically like hibernate, except that hibernate is disabled on my computer..)

Well anyway I managed to get rid of the "new" quad6 boot screen that kept coming up, and got my original "black" one up. I did this by fiddling around in BIOS with 1-2 settings which I can't remember at the moment. But I have noticed now after this incident my mouse and keyboard are not detected UNTIL the login screen comes up, which means I can't select the OS i want to boot (because i cant select it with keyboard so it automatically boots windows 7) nor can I boot in safe mode..

How can I resolve it so that mouse/keyboard is detected as soon as the computer is started, like it was before.

Help would be really appreciated!

A:boot loop / keyboard+mouse undetected

hi could you run a repair or restore

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Hi there,

I've recently built a new rig and I've had continuous problems trying to boot. I have two HDDs and one SDD. It seems when the two HDDs are plugged in, i can sometimes boot ok, and most times i get:

Windows failed to start. A recent hardware or software change might be the cause.

Status: 0xc000000e

Boot selection failed because a required device is inaccessible


Please select a boot device, or something to the affect.

I've updated to the latest bios on my new mobo ( Gigabyte z97x SOC Force ) and ive done a fresh install of windows several times on the SDD. I also ran crystal disk to check health on the SDD and it came back healthy.

It seems mostly my boot problems are linked to plugging in the two other HDDs, though I've no idea why this would be, and how to fix it? Is it a motherboard problem or a HDD problem?

Any help greatly appreciated.

A:Windows boot fail: Boot selection failed because a required device is


Please post a screenshot of "Disk Management" as per this guide - Disk Management - Post a Screen Capture Image

( Make sure all disks are plugged ).

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it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-d...me-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here

A:fail to boot, welcome screen followed by black screen W/ mouse

One of the Forum experts prepared this troubleshooting tutorial for failure to start issues. Try doing each step in the order given rather than jumping around because each step builds on the previous step(s). The tutorial is time consuming but has helped many.

Troubleshooting Windows 7 Failure to Boot

If still having problems he also prepared this general troubleshooting tutorial.

Troubleshooting Steps for Windows 7

And if all else fails you can do a clean install. The first tutorial is if you have a self built machine and the second if you have a factory installed operating system.

Clean Install Windows 7

Clean Reinstall - Factory OEM Windows 7

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The company I work for received the first of our M700 desktop workstations, and I'm currently trying to network boot our first user-ready unit in order to capture the image for future deployment via WDS. However, when I try to boot the M700 from the network to the Capture Wizard, the mouse and keyboard won't work. Everything else--display, ethernet, etc.--seems to work fine. I've downloaded the SCCM driver packages from Lenovo and added them to the boot image, but to no avail. I still land on the Capture Wizard menu, unable to interact with it. We've successfully used the WDS Capture Wizard with other Lenovo workstations, namely the M73. Any advice? EDIT: I should add that the keyboard and mouse work fine in the BIOS and Network Boot menus. They only fail after Windows loads from the Network.

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My operating systems are:
Windows 7 Ultimate 64-bit (Default OS)
Windows 8.1 Pro 64-bit


Mouse and keyboard stop working at the logon screen (usually even sooner at Starting Windows loading screen) when switching from Windows 8 to Windows 7. But when you switch from Windows 7 to Windows 8, they still work but not vice versa. They don't work at the Windows 7 installation menu either when booting from Windows DVD.

I have tried:Unplug mouse and keybaord. Nothing.
Plug-in another keyboard. Still nothing. It' s like they are being turned off immediately I plug them in.

Known temporary fixes:
1. Turn of PC and disconnect the power cable. Put the cable back in and start the PC. Mouse and keyboard are now work again. If you switch OS again you have to repeat these steps.
2. Go to the BIOS settings and change default settings related to USBs. Like USB Support to "Full Initialization" (default: Partial Initialization). Save changes and restart PC and they should work again.

How can I fix it so that mouse and keyboard always work when booting to a different OS?

A:Dual Boot - Keyboard and Mouse NOT Working after switching OS

I got it fixed. The problem was related to USB 3.0.

Solution was to change Intel xHCI Mode from "Smart Auto" to "Auto" (or just disable it) under Advanced - USB Configuration. So it will not use USB 3.0 during the boot.

Note: Also make sure that Legacy USB support it set to Auto or Enabled.

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After graphics problems and a Blue Screen error I ran the Recovery Console from the XP CD and followed the proceedure on Microsoft's site (Article ID 307545) which repairs a corrupted Registry.

This seemed to work OK in that the Blue Screen no longer occurs but after bootup I am left at the opening screen with non functioning mouse and keyboard.

I have run the diagnostics program from the Dell Resources CD which suggests all is OK with the system and where the mouse and keyboard work OK.

I have tried booting into 'safe mode' and a 'boot to last known good configeration' with the same result - no keyboard or mouse function.
Self evidently I can do nothing in windows to rectify this, or indeed perform the backup that I now am desperate to undertake (as Dell's answer to the problem to to completely reinstall the operating system).

I know that the computer is not simply locked as I have tried inserting an autorun CD and this functions OK (until manual input is required).

Functioning device drivers must exist on the harddrive as the problem only arises after the Windows part of the boot sequence.

Is there a way I can locate and copy files in the DOS mode (after loading the Recovery Consule from the XP CD) to correct this and get me into Windows?

My computer is a Dell Dimension 9150 running Windows XP Professional (SP2) with 4G of RAM
Two RAID SATA hard drives set up in Stripe 0 configeration.

Any and all help will be gratefully received.
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A:USB2 wireless Mouse & Keyboard not recognised after Boot

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HI all;

This is my very first ever post to this forum, so please bear with me....

My Dell Optiplex GX620 pc (Win XP SP3, 4gb RAM, 128GB SSD, integrated video and sound) after working just fine for the past 5 years suddenly decided to stop recognizing my USB keyboard and mouse. Thinking that possibly they may have gone south, I switched both components but got the same results.

To make a long story short, here's what I've attempted:
Swapped both keyboard and mouse
Reset the BIOS to factory default
Removed then replaced the CMOS battery to bring the unit to hard reset
Booted from XP CD and attempted to run the recovery console, but keyboard stopped functioning when the XP setup, blue DOS screen appeared with the three choices ("enter" for install, "r" for recovery console and "f3" for exit)
Removed and tested each memory DIMM individualy, in the Dell, to make sure it may not be a RAM problem.
As you may have noticed, above, the keyboard works fine during POST and in the BIOS, but not once any other DOS or GUI appears. At the XP logon screen, I cannot operate either the keyboard or the mouse...

Doing a search on this forum, I did find a similar issue posted by Nick77777 back in June of 2010. But, in his case the mouse functioned properly; keyboard only was frozen. The problem occured after he had run some software, which is not the case here; this pc worked fine, but then was not used for about a month, if that means anything.

In ... Read more

A:Keyboard and mouse frozen at boot; unable to logon

Good luck.
I was helping another person with a Dell in August or September with the same issue. As soon as windows loads, the keyboard and mouse no longer work. We never did get it working.

Just to rule out a window problem, I had him boot a linux live CD/DVD. The keyboard and mouse did not work in linux either.

If you know how to burn an ISO, download linux, burn it to a CD or DVD depending on the size, fire it up and see if the keyboard and mouse work.

This test
Booted from XP CD and attempted to run the recovery console, but keyboard stopped functioning when the XP setup, blue DOS screen appeared with the three choices ("enter" for install, "r" for recovery console and "f3" for exit)Click to expand...

leads me to believe that the issue will persist in linux.

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I have just recently built a new PC which seemed to be running fine but after installing a few games and drivers for a wireless keyboard and mouse I found that on the next boot up the keyboard and mouse would not respond.

I then tried to use my old wired keyboard and mouse to see if that would work but this wasn't getting recognized either, after a few re-boots the wired keyboard and mouse worked but has left me wondering what has caused this to happen.

Is there a common cause for the mouse and keyboard to just not respond?

Finally, for no reason what so ever Windows XP is now asking me to enter a password every time I boot up the PC.

Is there away to remove it?


Why would it just start coming up?



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