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Lenovo Legion Y520 Keyboard issue

Q: Lenovo Legion Y520 Keyboard issue

Hello, I'm an owner of Y520 that I bought less than a month ago and in the past few days, I have been experiencing a strange keyboard issue. At seemingly random times, several random keys will become completely unresponsive.The keys will work fine all day except for a few minutes here and there. For example, my 'e' 'g' 'h' '8' '9' and 'FN' keys just stopped working for about 3 minutes, now they are obviously working fine again. Sometimes it's for more than a few minutes and can be a nuisance.I've also noticed sometimes holding the key down for a while will fix it. I'm wondering if there's some sort of fix that I can try when this happens so that I don't have to take it to an authorized service center.Furthermore, I've noticed that there are more people having the same issue with the same keys as there are videos about it on Youtube. I bought my laptop in Europe but currently live in Canada so I am a bit worried if it is possible to find an authorized repair center. Thanks for any help.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Legion Y520 Keyboard issue

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RELEVANCY SCORE 112.8

Where can I find information on the keyboard layout, specifically about the "highlighted" keys (w,a,s,d, and \ with red bar, 7 w circled Y)? I'm assuming they have special functions. I couldn't find anything in the manual or searching online. Thanks

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RELEVANCY SCORE 104.8

I have the Legion Y520 -15kbn  Model name 80WK i7 16 gig ram and Nividia 1050ti 4gig gragjhics card. I bought to us VR headset my question is the HDMI port off the Intel grapghics or the Nividia 1050ti??? If its not off the Nividia GPU then it VR will not work. Before I am not able to return system and pull my hair out trying to get VR to work. I know its a very technical question not easy  but need an ansewer. Thank you.

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RELEVANCY SCORE 95.2
RELEVANCY SCORE 94.4

Hello all. I am about to buy the Legion Y520-15IKBN. It's the i7-7700HQ, GTX 1060  version. I have 2 questions though before I buy it.  1. I have a Seagate Barracuda 5TB 2,5" HDD, a Samsung 960 Evo NVMe 500GB and a HyperX Impact 16GB DDR4-2400 laptop RAM. Can I install them on this model or if I open it it will void the warranty?  2. The laptop comes with no OS. I have Windows 10 on my desktop PC. Since Windows are connected to the Outlook account (I think), will I be able to install and activate them on the laptop or I have to buy new? Thank you very much for any answers

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RELEVANCY SCORE 94.4

Hi, I've recently bought this laptop and I'm already getting an error message upon booting up.This one: I have ran sfc /scannow in cmd: However, the error upon booting up still persists. What should I do next?  

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RELEVANCY SCORE 94.4

Everytime i charge my device to 100%The battery FULL CHARGE capacity seems to degrade a littleBtw, my laptop is only couple months oldThe battery report : https://drive.google.com/open?id=1XB2Xoj88xx1fXaV_vKE4J45g3Q0YUz8_

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RELEVANCY SCORE 93.6

My lenovo legion Y520 touchpad isn't responding at all, it is working fine for the first 1-2 hours when i use it, then suddenly it stops working for no reason at all, it got fixed everytime i restart the laptop, but it's too troublesome when im doing some work, here's some weird thing :1. When i go to the setting, the touchpad didn't have any option available but the touchpad sensivity,2. On the device manager the ELAN pointing device is up and running3. On the mouse properties it also says that the smartpad is enabled, but it didn't respond, not even the left-click and the right-click4. Everything else is working normally, Fn+F6 shows that the touchpad is on or off but the touchpad isnt responding when it was turned onI tried googling but couldn't found any similar problems to mine, i hope some experts could help up, thanks in advance! Edit : Im currently using windows 10

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RELEVANCY SCORE 93.6

Durante la noche lo dej descargando una cosa mientras lo tena conectado a la corriente, al despertarme lo apagu y a medioda ya no responde, no se enciende ningn led y el botn de encendido no hace nada, qu puedo hacer?

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RELEVANCY SCORE 93.6
RELEVANCY SCORE 92.4

Since i formated my pc ... the system Win 10 can't recognize  the video card 1050TI .looks like my system does not display the dedicated graphic card? My laptop would disable all external video cards leaving the one othe chipset working.?? please i need help

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RELEVANCY SCORE 92.4

My Lenovo Y520 is facing this very weird issue, I am sitting nearly 6 feets from my Wifi router to which network both my phone and my Lenovo machine are connected to. But Internet speed test (tested on fast.com  on phone gives me a 40Mbps speed while on my Legion Y520 gives a measly 1 Mbps at a stretch. What could be going on?

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RELEVANCY SCORE 92.4

So i bought this laptop about a month ago. All was fine untill few days ago. Now under any load (the less load, the more you hear it) - coolers make low db noise, its the similar noise as some PSU makes.What i want to know, how this cooler is named, so i can order another one and replace. Its annoying af :/

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RELEVANCY SCORE 91.6
RELEVANCY SCORE 91.6

Hi, i would like to ask for your help. Symptoms started about 2weeks ago:1. Even though i clicked on "shut down" it went to sleep mode.2. 1 week ago all of a sudden i couldn't turn the laptop on, as my friend recommended i cleaned cooler and it worked.3. After few days the same situation happened, can't turn the laptop on, i tried every solutions..  If i plug the charger the led lights. Tried NOVO button, won't work anything.. 

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RELEVANCY SCORE 91.6

Hi all,I've recently purchased a Lenovo Legion Y520 which had Windows 10 pre-installed on it.I wanted to install Linux on SDD as the main OS. I wanted to move windows installation from the SDD to HDD.So i backed up the windows partition with a third-party tool then formated the SDD completely including the recovery partition.I talked to merchant technical support and they told me that the license for windows is obtained with the motherboard serial but the recovery tool would guarantee restoring everything including driver updates & Lenovo useful softwares.I want to know where can i get an official image for the recovery partition in case i wanted to install windows again on the SDD without the previously created image.Thanks in advance.

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RELEVANCY SCORE 91.6

Regarding my issues here. I've the Lenovo Legion Y520 i5 4gb ram 1tb hard disk gtx 1050. Its start when i was surfing the net, and it stuck and i have to force shut down it. Second it happened during idle. It just freezing and i have to force shut down it again and up until now it keep on freezing during boot up (lenovo y logo). Even when i was trying to go to system recovery and it stuck there too. I just can access to bios menu only. Trying to start it to the windows menu is impossible. Really disappoint in this product, i only had it for 3 months and it acting up like this. And its my first lenovo product. 

A:LENOVO LEGION Y520 FREEZING DURING START UP AND EVEN DURING SYSTEM RESTORE

I can't even access to the safe mode option. It always stuck at boot up (lenovo y logo). All my work were in my laptop. This is the second time i had issues with this laptop. First the hdd usage almost 100% all the time. The service center replace my unit with the new one. And this, freezing during start up. Seriously Lenovo?

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RELEVANCY SCORE 90.4

I updated the BIOS yesterday and after using it today, i realised that the laptop was heating up, even though i wasn't playing any games. Just watching some videos on youtube using Microsoft Edge. The bottom side of the laptop, the one below the keyboard, felt hotter than usual. Same for the part right above the fan, one where the power button is. Never had an issue before the update as it never used to get hot enough for me to feel it unless I was playing a heavy game. It only gets better if I use the extreme cooling feature, but that shouldn't be the case for regular browsing. Could this BIOS update be the reason for my laptop heating up? Please help. 

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RELEVANCY SCORE 85.2

Hi, i see that these notebooks are in different categories, is there any difference between them? Im about to buy one and i wanna know more about it

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RELEVANCY SCORE 83.2

Debasmita from LENOVO threatening me that she will see how my issue will get resolved if I don?t listen to her. Lencare ID# C180312002 || S/N# PF0VK59K || SO# 7008546861 I purchased my laptop four months? back and on March 7th I registered a complain of Laptop Screen is dead and if I connect to HDMI port to another screen it works. The engineer visited to my place on 10th March and replaced the display screen, while opening the laptop the screen packing was loosen up even after my request the engineer kept saying nothing will happen to the new gaps which were formed after display screen replacement. After few hours of service, the screen started flickering again and got completely dim, now the display works sometimes and sometimes it won?t.I register the complaint again on display screen, they sent an engineer after two days and opened the laptop again to check the same display issue, engineer not only opened display Screen but also back panel of the laptop.The display screen issue he confirmed the display will need to replace with one cable and Basel, total three parts. He took pictures of screen frame gap and noted the same in service slip that the laptop packing is gone off and will require new packing. After he went off I observed that now my laptop?s touch pad light has switched off completely.There was only one issue with display but LENOVO service support has introduced few more issues now 1-  DISPLAY ISSUE was introduced - Reason (Auto... Read more

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RELEVANCY SCORE 82.8

Hey,I really need some help with the following issue: Details:HW: Y520 with 16GB RAM, GTX 1060, SSD (GPT) + HDD (MBR)SW: Win10 pro - including latest updates. On GPT based SSD and in UEFI mode.BIOS: latest one is loaded Problem:In short; The FIRST boot each day is unsuccessful, but the SECOND right after the failed attempt is always successful. More details:This also happens, if I switch the notebook on after not using it for a few hours, like 3h<So during the first attempt the notebook is just freezing and and I have to press and hold power button. The last thing I can see is the lenovo logo and the stopped spinning circle animation. Notebook doesnt react to ctrl+alt+del.The strange thing is that right after these 1st attempts the 2nd boot attempts are always successful, windows10 loads in and no problem after that. What I already checked:-Windows event viewer: There are no records from the failed boot, I guess because windows is not even loaded.-Drivers: All drivers are installed-BIOS: I didnt see any related setting. The OS was installed in UEFI mode and bios is set this way (UEFI)-I run all the quick and deep hw diagnostics test on lenovo support page - No issues.-Win10 reinstall: Even after a clean install the freezes are still happening. Installed win10 twice but no change, still freezing.What causes the freezes!?If needed I can make a video as well.Thanks in advance!

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RELEVANCY SCORE 77.2

Y 520 Legion lenovo - Keyboard not red but white and must be a UK keyboard.  is the keyboard not supposed to be RED? please help me- i am really afraid i got a patato  Warranty Status:Under WarrantyProduct Information:Legion Y520-15IKBN Laptop (Lenovo)

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RELEVANCY SCORE 76.4

Sorry, I've bought an legion y520 with only hdd, can I add ssd m2 without lost warranty? I bought and live in Italy

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RELEVANCY SCORE 76.4
RELEVANCY SCORE 75.6

Hi, ich hab ein Problem mit meinem neuen Laptop. Es handelt sich um den Legion Y520. Er kam ohne Betriebsystem, deswegen habe ich alles selber aufgesetzt. Jetzt habe ich immer wieder Bildruckler. Egal ob beim Gaming oder beim Videos schauen oder beim Scrollen auf Internetseiten. Immer wieder hngt das Bild fr eine halbe Sekunde. Die Treiber habe ich alle von der Lenovo-Webseite heruntergeladen. Da es sowohl beim gaming als auch beim normalen Betrieb auftritt und der Laptop hier unterschiedliche Grafikkarten verwendet, denke ich, dass es etwas anderes ist... vll Windows? Hat Jemand eine Lsung fr mich? Bin fr jeden Hinwei dankbar.  

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RELEVANCY SCORE 75.6
RELEVANCY SCORE 75.6

I need to find a copy of BIOS 4KCN23WW for the Y520-15IKBN.  Can anyone help me with this?

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RELEVANCY SCORE 75.6

I took the backcover off my laptop to clean it from dust and then i tried to turn it on, but the keyboard is just blinking. I cant even get into the boot menu. Sorry for the bad English.

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