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Lenovo Ideapad 720s-13IKB will not turn on

Q: Lenovo Ideapad 720s-13IKB will not turn on

My IdeaPad, suddenly will not turn on. Pressing the Power button, a led on the button is white for about 4 seconds and then turns off. I experience the same if it's running on battery or AC adapter. The led next to the AC adapter is white when the USB C charging cable is attached. I've tried holding down the Power button for +15 seconds with and without the AC adapter attached. Any ideas for further troubleshooting before returning the laptop for repair? Thanks, -Martin

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Ideapad 720s-13IKB will not turn on

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RELEVANCY SCORE 96.8

Hi,I have new 720s - 13IKB with 8th gen processor and I'm trying to connect HDMI through USB C dock. I have Minix Neo C and iTec(with usb and HDMI). Both are working fine with Samsung S8, Asus Tranformer Pro 3 and Macbook Pro with LCD diplay and projector, but I'm not able to make it work with Lenovo at all. It seems that projector is able to recognise something in HDMI because it take few seconds at HDMI before it ignore it. I updated all drivers. I even tried VGA driver directly form Intel.Is there any known issue with it or any list of supported docks? I found tthat there was some update for Yoga 920 solving similar issue..

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RELEVANCY SCORE 96.8

I bought a Type-c to HDMI adpator. I could connect the Ideapad to a external computer monitor.But when connect to a TV, it cannot detect the TV. I have change different TV and tried different HDMI cables. but it still not work.Any idea what is the problem? 

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RELEVANCY SCORE 95.6

I'm trying to connect my vga screen with my Ideapad 720s-13ikb using USB-C to VGA adapter but it is not working.  It is just nothing happining, windows does not see my monitor. Please help

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RELEVANCY SCORE 95.6

Hello, My 720S is connected to a ThinkPad USB-C docking station. The manual says:When I connect the docking to Port 1 the ideapad gets power (it's charging) but the display connected to the docking does not work.When I connect it to Port 4, the second screen on the docking works fine, but the ideapad doesn't get PD (Power delivery). Does this Port4 support this function? What are the select models? Thanks in andvance for your help. BR Timo

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RELEVANCY SCORE 94.4

Hi all, I just received the laptop mentioned above... and already stumpled other the very fancy soundy fan... it turns on early and it has a nice high frequency noise... very bad. I am used to the Yoga 720 and there a silent mode which was very helpful as it reduced the need of the fan overall (not heavy usage here). 2nd issue: Installed newest bios... and now the CPU is stuck at 1,5 GHZ and below... what the hell? I was wondering how that can be true (red it before in a test), that a bios available for quite some time can have such an issue. Lenovo? I changed power modes, tried own energy plans and so on... stuck at 1,5 GHZ. Best,Andy

A:Ideapad 720S-13IKB: Fan + Bios Update Stuck at 1,5 GHZ

Lots of people are wondering, but seems like Lenovo won't answer this question. Deal breaker for me..

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RELEVANCY SCORE 94.4

I have only had this laptop for a month or so,  but the Thunderbolt usb-c port stopped working. I can still use this port to charge my laptop, but it won't connect to any other devices nor output video to an external monitor. Has anyone encountered this problem before? Does it mean I need to send my computer back for a repair? Thanks.

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RELEVANCY SCORE 93.6

Hi all,Last October I bought an Ideapad 720s 13IKB, and ever since I always had problems with the touchpad. Sometimes it works, sometimes it gets blocked, sometimes even the cursor doesn't show. I've surfed the Internet and tried all the possible solutions:- Checked for any possible update (both Windows' and the Lenovo's driver);- Uninstalled the driver and rebooted the laptop in order to let it find and install the driver by itself;- Tried several types and versions of drivers;- Rebooted I-don't-know-how-many-times the laptop, hoping that things will get better;- And yes, I checked the touchpad is enabled through the F6 button. I don't think it is a hardware problem, since the touchpad sometimes works I'm sick and tired of this problem, since the computer is new and it costed a little fortune and I need it everyday since I use it for work. Any saviour?

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RELEVANCY SCORE 82

Hi, My new Ideapad 510S is not turning on. I have tried everything, however it just don't start. The worst is that I am in Mozambique on a business trip and there is no LENOVO official agents around. How can I get help? Thanks

A:Ideapad 510S 13IKB - I can't turn it on!

Hi Mperal , 
 
Welcome to the Community Forums. 
 
You can follow the initial power check out guideline (page 21-22) from the hardware manual initially.
Checking probable point of failure such as adapter functionality we hope that a spare one would charge up the battery while the laptop is turned off. Battery indicators should indicate change in status after 1-2 hours being plugged in. 
 
Here is the official service center locator but you may consult with other repair center to verify the cause until you can get back to your location where your inwarranty service would be available.
 
 
Update us how things go.
 
Regards

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RELEVANCY SCORE 80.4

hey, i have the ideapad 720s.its on balanced mode , with default setting , and set to "sleep" while iam not using it.but the laptop keep turning off while in sleep mode for no reason. 

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RELEVANCY SCORE 79.2

I am adding a Samsung 960 EVO SSD in the extra M.2 port of an LENOVO LNVNB161216motherboard.The SSD is advertised at 3,200/1,800 MBps speeds. In my M.2 port, CrystalDiskMark reads only about half these speeds, topping out at about 1,800/1,500. Can I find out for nvme ssd PCI Express slot generation??Is it 'PCIe Gen. 3 x 4' Or 'PCIe Gen. 2 x 4' ??  

A:Lenovo ideapad 720S-15IKB

Hi acejjeon,
 
Welcome to the Community Forums.
 
Product specification:
Storage: M.2 SSD / PCIe 3.0 x 4
 
Hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 78.8

Hi all,I have a couple of months old ideapad 720s running win10. Since a few days ago, I am not able to turn on my pc without the ac adapter plugged in. However, the second I turn on the computer, I can take the plug off an my pc works fine just on the battery. The battery is also charging ok, it just won't start the laptop. I don't recall doing any system/driver/software updates around the time this issue first occurred. Also, my energy managment seems to loose "memory" of my settings whenever I turn off the pc and unplug the ac adapter. If the cord stays in all the time while the pc is turned off, the energy managment settings work just fine. So, it seems like a hardware issue to me, but it's hard to imagine what exactly could be the problem, since the battery is charging. Any help would be much appreciated!  

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RELEVANCY SCORE 78.8

hi i wanna know is that possible to insert a 16g ram  as the manual said only 8g max because i find its kind of slow sometime . thanks

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RELEVANCY SCORE 78

Does anyone have this problem before? Any solution for this?I followed the guide on Lenovo but it doesn't work...Link: https://support.lenovo.com/sa/en/solutions/ht500364I've also tried reinstall the monitor and vga driver...Thank you.

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RELEVANCY SCORE 78

I recently bought a 720s which is supposed to be a semi-pro laptop and pretty good for gaming. But I can't even play agar.io without it lagging and hacking. There's no problem to use an IPad or my old MacBook, so there's nothing wrong with the network. Must be something wrong with this computer, right? Should I just return it?

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RELEVANCY SCORE 78

Hi, I am writing here because i am concerned by an issue that happened to me today. I came home from school where i was working on my laptop, then once i got home i picked my laptop to work again, but i instantly noticed a big crack on my screen going from the top, near the camera, spreading until it reaches the bottom left of the screen. I decided to call the warranty service from lenovo and explained them the situation, but the customer service representative told me that the warranty doesn't cover physical damage and and that i had to send them the computer so a technician decides whether it is my fault or not... I am very concerned by the situation because i am sure that that crack isn't the result of a bad usage of the product from me, i always take care of it and i have it since almost 2 months.  Considering that, i just wanted to know if something similar happened to other people here and what did the technicians decide ? Thanks for your help

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RELEVANCY SCORE 78

Hello, I am posting on behalf of my mom. Similar to some complaints of the Yoga Series her IdeaPad 720s screen is beginning to separate from the panel. Because I seldom ever use her laptop I've not really noticed. While trying to figure out an issue shes been having with some work software (electronic health records), I noticed that the bottom of the panel (in between the rubber seal and hinge area) is slightly exposed and is showing some of the innards of the laptop. She doesn't have the greatest eye sight, so she hasn't noticed. Is anyone else having these issues? Is there a fix or am I going to have to RMA the unit? She's only had the unit for about a month and a half.

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RELEVANCY SCORE 78

So my Lenovo Yoga would start to boot and the light on the side and keyboard would light up, but then it would turn off again. Then it would start to boot up (without the screen actually turning on) and turn off again. It would just cycle through this, so I held down the power button for 10 seconds, and now it does not turn on at all- no lights, no anything. Any suggestions?

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RELEVANCY SCORE 78

Hello everyone, I have recently purchased brand new Lenovo IdeaPad 710S-13IKB. It had Windows preinstalled. The problem is that there is no sound from the speakers, headset works fine. I have tried everything, even reinstalling Windows. Downloaded both drivers via Realtek, Lenovo official website, via Windows Device Manager. When something plays, the speakers indicator shows as on 'sound' screenshot attached. I am really lost here, can anyone please give soem advise. I read on some forums that there might be some conflict between Microsoft and Realtek driver versions. Perhaps, the directory to where the drivers are isntalled is not proper. Does anyone has any advice on this issue. I am ready for a remote session via TeamViewer or Supremo if possible as well. Best Regards, Dmitri

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RELEVANCY SCORE 77.2

I'm planning to buy this laptop: http://www3.lenovo.com/us/en/laptops/ideapad/ideapad-700-series/Lenovo-IdeaPad-720S-14IKB/p/80XC0047... But the Wireless on this laptop is 1x1. I wanted to know if I could replace that card with a faster Intel 8265 card. 

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RELEVANCY SCORE 77.2

Issue: While watching videos, screen browser goes black for a few seconds and then recovers. This happens on both Chrome and Microsoft Edge.  Event logs: Event ID: 10016Date/Time: 5/17/2018 7:22:34 PMType: ErrorThe application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID{D63B10C5-BB46-4990-A94F-E40B9D520160}and APPID{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. Event ID: 4101Type: WarningDate/Time: 5/17/2018 7:22:26 PMDisplay driver amdkmdap stopped responding and has successfully recovered. Event ID: 10016 Type: ErrorDate/Time: 5/17/2018 7:22:25 PMThe application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID{D63B10C5-BB46-4990-A94F-E40B9D520160}and APPID{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}to the user LAPTOP-2UTH01U2\mattp SID (S-1-5-21-1962406625-3129079195-99337502-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. Have tried:1. Change TDP value2. Using Windows build 1803 at first, since I thought Windows problem, I roll ba... Read more

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RELEVANCY SCORE 77.2

Hi, I'm looking at buying this laptop, but i came across a few questions: 1) Can this laptop support up to 32gb RAM as it is mentioned in some youtube reviews? 2) Can this laptop support video through the USB-C port as well, or just data? I'm looking at connecting 2 portable USB-C monitors, 1 through the Thunderbolt port and the other through the normal USB-C port. 3) Is the Thunderbolt port 2 lanes or 4? 4) Is this 4k screen anti-glare as well? 5) How would this 4k screen work connected to 2 FHD portable monitors, in terms of resolution? 6) Is this 4k screen suffering from backlight bleeding as some reviews suggest? Thanks in advance.

A:Lenovo Ideapad 720s 15IKB Touch 4K - specs

Answers to some of your questions: 1) Yes, it supports up to 32GB RAM, however you would need two 16GB 2400MHz DDR4 SO-DIMM modules, which are rather expensive.2) I can confirm, that one USB-C port supports ThunderBolt 3 and DisplayPort 1.2a connection.4) No, it's a glossy panel.6) Most of IPS screens suffers from backlit bleeding problem. It's mostly depends on unit, which you've receive.





------Please don't send me private support requests. If you believe, that I can answer your question, please create a topic and then send me the link.

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RELEVANCY SCORE 77.2

Hello, I recently bought the ideapad 720s 15 inch, and I've been having a pretty bad experience with the touchpad. I've been looking everywhere for touchpad drivers to update but I haven't had any luck finding some.  Would anyone happen to have a fix for the touchpad issues?

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RELEVANCY SCORE 77.2

Hey I've got a question about the keyboard in my Lenovo,The keyboard's FN button isn't working and furthermore the button ALT is taking the funcionality of the FN key.Examples:1. FN + any F key = does not work2. ALT + any F key = does the funcionality of the FN buttonSo the FN is switched with the ALT partly because the FN does not work at all!Any help ?NOTE, laptop was bought yesterday

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RELEVANCY SCORE 77.2

does anyone know, what happened to my laptop? and how could i fix it? honestly, this is really annoying because it has happened more than 5 times in a month. Thanks before.

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RELEVANCY SCORE 77.2

Hello, I have recently purchased Lenovo 720S-14IKB (Type 81BD). The display color however are terrible. The yellow is the worse overall. There is a yellowish tint on the display. I have updated the BIOS and the power management drivers as suggest from other Yoga topics here from the forum. I have tried to calibrate the display from the Windows color calibration tool and I also tried a custom icc profile. Nothing seems to correct the display. Any suggestions how this can be fixed ?

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RELEVANCY SCORE 76.4

I recently purchased a new IdeaPad 720s (15) with a touchscreen, and I was curious if there was a pen that was compatible with this device. it's not why I got the laptop, but I thought it would be nice to be able to draw with this device when I needed to, thanks. 

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RELEVANCY SCORE 76.4

Hi. My fingerprint scanner worked when I got the laptop November 2017 and then all of a sudden it stopped working.I thought it might have been an update for Windows or problems with the Lenovo Drivers.It showed up on and off in the Device Manager area but always with the Error Code 10 when it did show up.Most if the time it wasnt even on the list.I have done all the steps ive read from unistalling and reinstalling drivers, updating bios, clearing TPM on both windows and bios, Windows In-Place Upgrade,etc.... NOTHINGhas worked. Spoke to Lenovo Live HelpNothing worked they told me to contact Microsoft. Spoke to Microsoft Live HelpNothing worked. They could not get it fixed. Now after a BIOS update that Lenovo suggested it showed up again but now says:Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Pic attached. Then it disappeard again from the Device Manager List! After trying all this....is this what I think it is??Hardware malfunction and I will need to send it back to Lenovo for replacement?? Wanted to hear all your thoughts! errorgone from device manager list 

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RELEVANCY SCORE 76.4

Hello, my Lenovo ideapad doesn't want to start from sleeping mode. I have to turn it of holding start key for at least 10 seconds and then switch it on again. Very frustrating. Please help.

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RELEVANCY SCORE 76.4

Having trouble here would be super grateful for your help. I connected one external monitor to this alptop but failed in connecting a second monitor to it. My Ideapad 720s is a 4k laptop and so are both my external monitors. When I connected the HDMI cable into the USB port on my laptop the monitor was VERY blurry! So I was forced to use this adapter to plug the HDMI into it and the adpater pligged into the USB-C on my laptop. This is the adapter I used: https://www.bestbuy.com/site/j5creat...?skuId=5930600 So that adapter worked to connect one external monitor but I wasn't able to get a 2nd monitor to work sucessfully. I don't know what I'm doing wrong? Thanks for any input!

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RELEVANCY SCORE 75.6

Can someone tell me how to change the Lenovo 720S-14IKB bios / boot logo?Tried to search for a guide, but I didn't find info on how to change the image on this particular laptop model.I want to replace the current image with my own custom image.Thx in advance for any help that will solve my challenge.

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RELEVANCY SCORE 75.6

I have a Lenovo ideapad 720s 15ikb 81ac. I want to connect to external independent monitor. These 2 monitor should extend my Laptop display. How can i do that? My laptop has 2 USB-C port only 1 with Thunderbolt. I tried connecting 2 usb-c to hdmi adapter only 1 monitor works. Is the Lenevo Lenevo USB-C Dock will solve my problem? 

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RELEVANCY SCORE 75.6

Hello, I recently bought the Lenovo 720s - 14" with i7 - 8th gen Intel processor. The laptop is great, but I experience a very noticable moving color banding (see the video)! Has anyone  seen such thing on your 720s or should I repalce mine?Thanks!

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RELEVANCY SCORE 75.6

Hi.About half a year ago, I bought the Lenovo ideapad 720S-14IKB. Since day 1, I noticed this problem where the mouse becomes invincible for a few seconds after I open a new tab in the webbrowser or start a new program. Here is a video of it: https://i.imgur.com/FSR05gs.mp4 Futhermore, after installing the latest BIOS update (4VCN41WW), the laptop has started to freeze for a couple of seconds on me every once in a while.  Are these, things that can be fixed by myself? Or should i talk to the store where i bought it about sending it to repair? I live in Denmark, so I have 2 years warrenty. 

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RELEVANCY SCORE 73.2

Hi all, My brand new 720S-13IKB (Type 81BV) Laptop (ideapad) delays audio for 1-2 sec when playing video files (in various programmes), especially when video file is paused and started again. Weird enough the graphics seem load faster than the audio...(image plays already, audio kicks in 1-2 sec later)
 
I have already updated the drivers for both Intel Display Audio and Realtek High Definition Audio (SST) and performed the latest Windows update. Couldn't find anything helpful on the forum either.
 
Support appreciated, thanks!
 
 Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 72.4

Does anyone have any experience with IOC on any Lenovo device? I have a 720S-13IKB that is supposedly fully compatible with the IOC platform, but I've tried to uninstall/reinstall IOC and I can't get any prompt or anything to use the technology for login on PayPal or Google... I've tried to do the Google security key setup for 2FA and it won't recognize IOC as a device.
 
Is there something I'm missing??
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 72.4

Hello all, I have a problem with my Thunderbolt 3. I had to do a clean install of windows 10. I used the built-in function of windows 10. And did a hard reset, so no bloatware survived. After the reset everything worked well, but the thunderbolt software did not install itself, like the rest did. I downloaded the driver and software from the support page for my device. (here: https://pcsupport.lenovo.com/nl/nl/products/laptops-and-netbooks/700-series/720s-13ikb-type-81bv/81b...). But after this it still doesn't work..! I think I'm missing the firmware part.(Like this for the thinkpad x1 carbon: https://support.lenovo.com/nl/nl/downloads/ds120382) It looks like this:How it should look Print Screen Thunderbolt SoftwareI contacted Lenovo support here in The Netherlands but he said I had to do a reset. I know this isn't gonna work, because it'll just reset itself to standard Windows. And then i still don't have the firmware..Anybody an idea or know where I could maybe get the firmware?

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RELEVANCY SCORE 65.2

I have a pretty new ideapad, bought maybe 2 months ago, and for some reason it's not turning on. It was working fine the night before but now when I press the power button the light turns on and sometimes it sounds like it booting up but then stops halfway through. The screen remains entirely black through it all. I've tried removing the battery and restarting it but that didn't help at all. Anybody have any clue what I should do?

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RELEVANCY SCORE 64.8

Hi, Interested in buying the 720S 14 with 8th gen intel cpu and MX150,  but I can't find one to actually hold in my hands and get a feel for. I have seen other models in the 300 and 500 series and wondered if any of them are a close match for the 720s 14 in looks and build. This is in the UK if this makes any difference. Many thanks in advance Manco  

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RELEVANCY SCORE 64.4

I was using my laptop this morning, closed the lid, and went on to use the wifi from my phone (my wifi is weird in that I can only have one device connected at a time. I don't think this is relevant, but who knows?)When I went back to my laptop and opened the lid, it didn't start up from hybernation. I noticed that the battery light was blinking orange, so I plugged it in. Now the battery light comes on as white (which means charging but not critical battery life.)But when I push the power button, nothing at all happens. The power button usually glows when it's powering up, but now it doesn't do that. Nothing at all happens, except for the glowing white light aignifying charging when it's plugged in.Also, I notice that when it is plugged in, and when I press and hold the power for some time (10-20 seconds) the charging light will stop glowing for a bit. But beyond that, nothing happens: no fans, no sounds, nothing. This is one of the worst times for this to happen, since I have so much to do on my computer.Thanks in advance for reading this, and thank you for any help you can give.

A:Lenovo Ideapad u430 won't turn on!

Seems like possibly a hardware issue. Best way I see you can deal with this is contact support. You can submit a warranty claim, live chat, or schedule a call back at support.lenovo.com. 




I'm a Lenovo advocate, part of the Lenovo INsiders program. I'm a volunteer; I don't work for Lenovo.

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RELEVANCY SCORE 64.4

I have an Lenovo Ideapad 100s but it won't turn on. I´ve tried the procedure below but it don't work.1. Unplug the charger / adapter. 2. Press and hold the Power Button for 15 seconds. 3. Plug in the charger / adapter and try powering up the system to see if the problem was resolved. I tried many times. What do I have to do?!

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RELEVANCY SCORE 64.4

I charged my ideapad100s last night and forget to remove the charger. I only removed the charger in the morning. The thing it doesn't tourn ON but the power light is ON.


























15081461453801596618206.jpg ?3146 KB

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RELEVANCY SCORE 64.4

Hello. I recently got the Ideapad 2 in 1, but I was using it a couple moments ago, I closed it, opened it later and it won?t start. The power light is on, and if I charge the computer it lights up too, but the screen is completely black. My battery is built in, so I can?t do a hard restart. What can I do?

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