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MY warranty on X240

Q: MY warranty on X240

Dear All, i have Lenovo X240 which I bought from France two years ago. It's serial number is PF00YEU9. Currently i am in the UAE on an international assignment. I took my laptop to local service dealer for screen replacement for dead pixels but he refused to take the laptop, saying he was.not sure whether the laptop covered under international warranty or not. He asked to to talk to Lenovo customer service at 800035702810, and if they agree, I've to show an email evidence to local dealer that it is covered under international warranty. I tried on this number but it's not responding. I tried to find customer support email but it's not available on lenovo's website. Only one month warranty is left on my laptop and I am not going to visit France in next couple of months. Please advise what to do? regards

RELEVANCY SCORE 200
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A: MY warranty on X240

Anybody please?

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RELEVANCY SCORE 64.8
RELEVANCY SCORE 64.8

Dear All, i have Lenovo X240 which I bought from France two years ago. It's serial number is PF00YEU9. Currently i am in the UAE on an international assignment. I took my laptop to local service dealer for screen replacement for dead pixels but he refused to take the laptop, saying he was.not sure whether the laptop covered under international warranty or not. He asked to to talk to Lenovo customer service at 800035702810, and if they agree, I've to show an email evidence to local dealer that it is covered under international warranty. I tried on this number but it's not responding. I tried to find customer support email but it's not available on lenovo's website. Only one month warranty is left on my laptop and I am not going to visit France in next couple of months. Please advise what to do? regards

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RELEVANCY SCORE 42.8

I bought a Lenov Ideapad 510 15IKB on 14th April 2017. Now I'm facing 2 issues with the warranty registration and warranty upgrade: Issue#1On April 16th I registered the base warranty of my product as it should start from the purchase date of my product. After few email conversations for purchase proof, finally on 3rd May, I received email confirming the base warranty registration of my product. It was starting from 14th April 2017 and ending on 13th April 2018. I checked the same on lenovo website. But few days back when I again checked the warranty status, it was restored to factory warranty (15 Oct 2016 - 13 nov 2017). I don't know why this happened and how this happened. When I contacted lenovo, they said that warranty is updated in their database but how can I beleive when I can't see this on warranty lookup section of the Lenovo official website. I have also attached the screen shot of warranty lookup page as of today (22 June 2017). Issue#2I registered for 2 year warranty extension under Back To School offer (Ticket Number - ADP-BTS-025399) on www.buyalenovo.com and made a payment of INR 999/- on 6th May 2017. On 10th May, i received an email confirming the receipt of payment and in the same email, it was mentioned that warranty certificate will be mailed to me within 7 bussiness day, but till the date I've not received any warranty certificate, I've sent so many emails in last one week, but I didn't receive any reply to any email. I tried to reach the A... Read more

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RELEVANCY SCORE 42.4

We have a case whereby the base warranty was expired end of 2017 (S200 MT10HQ) , but we have the invoice of june 2018.Now the service partner says, sorry no warranty as it have been expired, the warranty does not start from the end users date of purchase.Is there an warranty law for this in the EU or with Lenovo? We had similar cases with HP probooks which all was excepted with the date of invoice and not base warranty.

A:End user warranty starts from Base warranty or end users date of purchase?

Hi,
 
Warranty starts with date of purchase.  You just have to register with Lenovo that you have wrong start date.  I had to do same thing with my niece's laptop.  See below website.  I just had to upload the purchase receipt to get the warranty start date corrected.  Hope the below helps.
 
 
https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-s-series-all-in-ones/len...

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RELEVANCY SCORE 42

sir service engineer told me that your ram socket burns due to heat or power fluctuation  and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions  ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

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RELEVANCY SCORE 42

Hi! I have really stupid situation. I have returned my laptop to lenovo dealer three times. 1. replaced Touchpad and WiFi adapter. 2. Motherboard & Wifi antenna. 3. Service dealer said that it is all correct and need reinsatll windows OS. But I have 7 days remaining warranty,  thats why they canceled repair. Problem is same: KERNEL POWER 41 critical error. As I know it is motherboard defect. It causes laptop shutting down! I happens ~ in month. What can I do? can my laptop pich up for repair/replace/refund from main Europe dealer?Laptop bought in Germany. Im from Latvia. both are EU countries. Also I have bought extra 2 year warranty which also not activated ( very disappointed with Yoga 900s laptop. 

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RELEVANCY SCORE 41.2

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

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RELEVANCY SCORE 41.2

My dell xps 15 9550 was purchased with a 3yr extended warranty.  After getting an email offering to sell an extended warranty, I checked the dell warranty status.  Sure enough, no extended warranty appears.  Is this a system problem or do I need to do something.
Thanks

A:extended warranty not showing up in warranty status

Was it ordered from Dell, or from a third party - or puchased through a retailer?

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RELEVANCY SCORE 39.6

Have purchased a netbook HP15AY-078TX bearing S.No. CND6300CVS & product id X5Q23PA#ACJ. Want to check the warranty and extended warranty offers.

A:Warranty & Extended warranty offer

Hello  Verify the warranty status here: http://support.hp.com/us-en/checkwarranty     Extended Warranty :http://www8.hp.com/in/en/support-drivers/carepack-services.html?jumpid=in_r10104_in/en/ps/corp/carep...Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 39.6

Hi, My laptop's manufacturer warranty has expired on January 24 2016. Can I buy extend warranty for my lappy??  

A:Can I extend the warranty after its manufacture warranty has...

Hello, If unit doesn't have any issues right now, yes you can extend the warranty. if there is any issue with the laptop then after repair you can extend the warranty  #hpexpertday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 38.4

As the title suggests - my invoice specifically says 3yrs warranty was purchased with my M3800 in November 2014. I'm now showing as out of warranty after 2yrs
I'm having issues with a screen that was replaced in May/June 2016 and would like a replacement as I believe the unit is faulty. Please can you get in touch to resolve.
Thank you.

A:Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

Hi DModi,
Thank you for reaching out to Dell Community Forum.
please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address along with the invoice copy.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 36

Hello. Is it possible to use FDE in Lenovo X240 via any built in feature (in Bios or another brand software)?Does processor support the encryption directly?How safe is HDD password? Can I remove HDD and plug it in another pc and read sectors? 

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RELEVANCY SCORE 36

My brother got a X240 with a regular 1TB HDD, and I'm looking to help him with upgrading to an internal SSD for the OS/Apps. I first thought it just used a regular mSATA, but it apparently uses a new style called M.2.
 
Unfortunately I can't seem to find any info on what's supported, how large can they be, etc...
 
My local computer store has this for M.2 in 512gb size, would this fit in the X240?
 
http://www.canadacomputers.com/product_info.php?cPath=179_1229_1296&item_id=072253

A:X240 M.2 SSD

Howdy HiVolt,
 
I don't think that one will fit.  There are several different lengths of m.2 SSDs and the one in the X240 is 42mm.  The one you linked is longer than that.
 
Up until recently the highest capacity 42mm part was 128GB IIRC, but I think someone has come out with a 256GB 42mm unit.  [edit] I'm not able to verify that just now.  [more edit] Yes I am.  See post below.
 
Here's their compatibility list.  Please note I have no personal experience with this company.
 
http://www.mydigitaldiscount.com/m.2-ngff-ssd-compatibility-list.html
 
Z.

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RELEVANCY SCORE 36

Hello, Earlier this year I had my laptop repaired due to issues with the touchscreen and mouse. My warranty then expired in the middle of this year. Now the hinges/cover that were removed to replace the screen are failing. (I also noticed that the cover clips were significantly damaged during the repair when it popped off) Do I have any options here to get this repaired? This was something they had to touch to do the earlier repair and something I could not touch under normal circumstances. Does anyone have any experiance with this? I can't find a good way to contact the warranty department due to my warrenty being expired.

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RELEVANCY SCORE 35.6

Just wondering if it were possible to swap a non-backlit keyboard with a backlit keyboard on the x240? If so, what is involved? I know that it was possible for the x230, but wasn't quite sure about the x240. Jeremy













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A:x240 Keyboard

Yes, it's possible.Common question here. For examlpe:http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T440s-Backlit-Keyboard/m-p/1743845#M103650Another laptop series, the same solution. Of course, .pdf files differ.

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RELEVANCY SCORE 35.6
RELEVANCY SCORE 35.6

I recently purchased a refurbished x240 - I am having 2 issues, which I would welcome help with: 1. the areas with buttons on the top and bottom of the track pad also move the cursor - this often causes an inaccuracy, with the cursor moving slightly before or after pressing one of these buttons - is there anything which can do done about this, or is it a design fault? 2. my computer arrived with no internal battery, just a 6-cell external battery - the seller claims that the internal battery only functions if the external battery is a 3-cell, and that there is therefore no point in me purchasing an internal battery - can this be verified? Thanks for your help! 

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RELEVANCY SCORE 35.6

Changed system board and during post get 3 beeps twice then 1 beep. Does anyone know what this means?

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RELEVANCY SCORE 35.6

I'm looking for a repository for old wireless drivers for the X240. We need to run some tests with old drivers vs. new but I can't find them to download.Thanks.

A:Old drivers for X240

Hello and welcome,
 
I don't have a direct answer but there may be a way to finesse this.
 
Just did some poking around in the Win 7 wifi drivers.  Using the 64-bit Win 7 Intel driver,  I copied the link to the latest and replaced the "version" part of the link with an older version extracted from the readme.
 
I was able to download nz0wh0w 2016/05/10 by modifying the link to the latest version.
 
Does that or similar get you what you need?
 
Z.

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RELEVANCY SCORE 35.6

Hello, In short, fn key does not work in lenovo x240 with latest bios update (2.35). I can swap fn and ctrl keys, and then function keys works via the ctrl key, but the fn key does not work as ctrl. I think this problem is OS independent (tried w10, w7, ubuntu). I have tried installing older bios for this model from the following page:https://support.lenovo.com/es/en/olddownloads/ds035950 But I can only install a few of the newest ones, as the older ones report that they are not compatibles with my system (though the readme says w7-w10 compatibility). No luck with any of the ones I could install. I also tried the hotkey features integration from here, no luck either:http://support.lenovo.com/es/en/downloads/ds029026  This question has been answered a gazillion times, but ill do it one more time as there is no solution posted anywhere. Examples:https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X240-Fn-Key-not-responding/m-p/1551442/highli...https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X240-Fn-key-not-working/m-p/1844428/highlight... Cheers and sorry for cloning this question one more time (I'm sure you can smell my desperation).

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RELEVANCY SCORE 35.6
RELEVANCY SCORE 35.6

Hi,I have the following problem. The 'Fn' key is not working. When I press 'Fn+Esc' to enable the FnLock, nothing happens. But when I switch the 'Fn' and 'CTRL' key in the BIOS, I can press 'Ctrl+Esc' to enable the lock (small green LED on the 'Fn' key is on). But then the 'CTRL' functionality (now on the 'Fn' key) is not working anymore. The shop where I ordered the Laptop already replaced the keyboard but this didn't help. Does anybody have the same problem and can help me? Thank you. Additional information:- I ordered the Laptop in Germany, but with an US keyboard layout (the Shop replaced the german keyboard with an english one)- I updated the BIOS when I received the Laptop (below the BIOS information): BIOS Information    Vendor: LENOVO    Version: GIET72WW (2.22 )    Release Date: 03/25/2014    Address: 0xE0000    Runtime Size: 128 kB    ROM Size: 16384 kB    Characteristics:        PCI is supported        PNP is supported        BIOS is upgradeable        BIOS shadowing is allowed        Boot from CD is supported        Selectable boot is supported        ACPI is supported        USB legacy is supported  ... Read more

A:X240 Fn-Key not responding

exact same problem here. waiting for an answer, because it kinda sucks.

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RELEVANCY SCORE 35.6

Servicing a X240 laptop, m/n 20AMS0G10F, came in because of no AMT option available in the bios. Called Lenovo Tech Support, case#304TQ58, and replaced the system board. When laptop first powered on noticed AMT option was available, set the time and date, rebooted and ran the Maintance Disk ver 1.86, after input of the s/n and m/n rebooted the laptop and AMT option is now gone.Called Lenovo Tech Support again and was told to replace the board again, replaced the system board, powered the unit on and checked, AMT option was present, input the time and date, rebooted and ran the Maintance disk again, input s/n & m/n, reboot and again the AMT option is gone.Any AMT experts out there? Any way to bring this option back? HELP! Have another that had the board replaced, has AMT now but afraid to run Maintance disk. 

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RELEVANCY SCORE 35.6

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RELEVANCY SCORE 35.6

Hi, We are experiencing issues with our x240-x260's Win 7 64-bit laptops Windows 8.1 and up seem to be ok so far The CPU is reaching 70 degrees and even goes up to 75 degrees in one case we have seen so far We have checked the task manager and the CPU looks fine, everything is appearing normal (CPU levels are average not high at all). Memory is also looking fine. Battery is also dead between an hour or 2 as well. Has anyone else experienced this issue? Thanks

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RELEVANCY SCORE 35.6

I?m unsure if I?m doing the right thing here, never posted anything like this before. The X240 laptop I have was working yesterday, and I put it to sleep so I could continue working later. However now it won?t turn on at all, except the lights over the F1 key, F4 key, and Fn are on. It wasn?t plugged in, but this has never happened before. I?ve also taken out the battery in a myriad of different methods people have suggested online but there?s been no mention of the lights still on.  If if I could get some help, that?d be great. I don?t know much about computers.

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RELEVANCY SCORE 35.6

I would like to add NFC Module to my X240 20AL which originally does not have NFC on it.I found "04W3800 Foxconn 20792S NFC module without antenna" in the FRU list, but as it says, it is "without antenna". And I can't find any FRU for NFC antenna.Does this module needs an antenna to be purchased seperately. or it works fine if I just purchase the module 04W3800 and install it?

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RELEVANCY SCORE 35.6

Dear all, I need information to make sure about SSD that compatible with x240. In my country there are too few brand and type of SSD, I found PLEXTOR M5 Pro Xtreme 512GB with SATA III & 7mm thickness. Is the SSD compatible to x240 (SATA interface & operational)? Thanks a lot for your help. Best regards, Wong 













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A:x240 SSD compatibility

Hi Wong,
 
Welcome to Lenovo Community!
 
As per your query we understood that your query is about SSD compatibility on ThinkPad X240.
 
We regret to inform you that the ThinkPad X240 will support maximum up 256GB SSD SATA3 drive.
 
For complete details on all the hardware specification please click here.
 
Hope this helps.
 
Best regards,

Hemanth Kumar






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RELEVANCY SCORE 35.2

I am looking for a speaker system under $50, and was looking at two different sets. The logitech X230 and X240. I noticed that the X230 has a more powerful subwoofer and satellite rating. The X240 is more expensive, but IS that because of better sound or just the ipod dock? I have an ipod so that would be helpful, but I definately don't want to sacrifice any sound quality.
Thanks
 

A:Solved: X230 vs. X240

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RELEVANCY SCORE 35.2

bought a refurbished x240 online (India). On powering it on I see that it says battery #1: Not present. From what I've read some models ship without internal batteries, but I haven't been able to check if my model should have it or not. Model is: Machine Type Model: 20AMS0SQ1APS: External battery works fine, and shows up as battery #2

A:x240: Battery #1: Not present

Hi Madhukar, 
 
Welcome to Lenovo Community! And happy to have you here.
 
As I understand that you are looking for the query regarding Internal Battery for your x240
According to MTM it has internal battery. Below are few internal batteries for your model

45N1109  Panasonic-SANYO 3cell 
45N1773   Panasonic Rogue Integ 3cell 

 
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 Cheers,
Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 35.2

the laptop currently has a 4g stick.  when an 8g stick in installed the laptop does not boot, no Lenovo splash screen.  the RAM works in another pc.  upgrading the BIOS to the latest version did not help.

A:x240 will not boot when upgraded to 8g

It is safest to use sticks that have Lenovo FRU stickers on them.  Most are compatible, but some are not.  You need DDR3L (low-voltage) RAM.  1.5V sticks will not work.  Also avoid those with the name "value" in them.

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RELEVANCY SCORE 35.2

My dad gave me lenovo thinkpad x240 20AMS3XP0K, it was a secondhand laptop.Does this computer have keyboard backlit feature ? Thank you

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RELEVANCY SCORE 35.2

I am faceing with a problem with my x240 thinkpad. I want to boot it up but it didn't. I noticed strange sounds, it was the hdd. I've tried to boot it up with a new one and enter the bios. It was stuck on the lenovo screen for a few minutes without any response, after it dissappeared and it showed up an icon requesting a password or code I guess. Please help me!
x
 
Mod's Edit: updated model information in Subject line and moved post to the correct forum
 

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RELEVANCY SCORE 35.2

Hi guys My X240 suddenly shut down and doesn't power on any more. So I've google what to do...  What I've tried so far (without success):Pressing the power button for more that 60secPressing the reset button on the back for 60secRemoving the battery and tried to power on with an attached power adapterDisconnecting the BIOS battery for multiple hours (over night)Removing and reattaching RAMWhat makes me wonder:When I push the power button the following keys light up for half a second at the same time: FN, F1 & F4I'm wondering if this is some kind of "debug code". Googled for it and read the manuel. Found no information. I was using Lubuntu on my X240 for over a year without any issues. It shut down last week so I don't think it's an UEFI related bug as this bug is older and the X240 seems not to be affected.  Do you have any idea what else I could do? (no, I don't have a warranty any more  ) Off topic:(I'm not that lucky with Lenovos. Bought a T61p some years ago which broke due to a bug on the NVidia GPU. Using a T430s right now which runs quite well. Now I've got a broken X240. Thinking to buy a X280... Lenovo marketers tell me that Lenovos are used even at space and for military purposes. I'm not sure if I would even commute to work with a Lenovo any more. Considering my Moms noname notebooks runs without any issues for many years. Seriously, as I've searched for a solution for my X240 problem I've got the impressio... Read more

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RELEVANCY SCORE 35.2

Hello,I have Lenovo X240 with two discs 500GB HDD SATA 6Gb/s with additional mSATA SSD 24GB . Computer is running very slow and I would like to upgrade disc to SSD. Can anyone give me piece of advise what would be the best option?- change the HDD for SSD and get rid of the additional SSD- keep HDD as a storage and replace mSSD?- or is it time to change computer?Thanks!  

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RELEVANCY SCORE 35.2

I have lenovo thinkpad x240 with MTM 20AMS36W0Z.Does this computer have keyboard backlit feature ?

A:Backlit keyboard x240

Hello and welcome to the CommunityFactory configuration of this laptop features a keyboard backlight. The space bar should have small flash icon.

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RELEVANCY SCORE 35.2
RELEVANCY SCORE 35.2

How do to use SIM Card here in X240? My company laptop have simcard tray, but i dont know how does it works.Please help me. Thank you.













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A:Thinkpad X240 sim card

jarmonwhaim,in order to install sim card just insert paper clip into the tray hole. For more details refer the laptop User Guide.Be sure your laptop has wwan option (wwan card installed)

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RELEVANCY SCORE 35.2

Hello, My X240 screen suddenly have a straight line on the left side of the screen and I already tried to change the LCD cable/LCD panel but it still not change. hope it is not caused by the MB issue. Please advise how to fix it.....  


























image1.JPG ?480 KB

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RELEVANCY SCORE 35.2

Lenovo, is it possible to put the X250 Trackpad in the X240, replacing the Clickpad with one that has real buttons? The Clickpad absolutely sucks and I can't believe I now own the one generation of ThinkPads that have this abomination. I'd like to replace it without having to buy a whole new laptop.










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A:X250 Trackpad in an X240?

Hello XThinkpadUser, I am very sorry, but I advice You to forget this idea. There are most likely going to be some imcopatibilities in BIOS, and if not so, then some differences with the shape of the keyboard / trackpad connector. Plus you would need to replace the whole keyboard bezel. My opinion is based on the same glitch with old X200 and X201 - many people asked if X200 can be backwards upgraded with touchpad - it can be definitely not (afaik). Nobody can mark your question as impossible until first X250's arrive, but in your case I would hurry selling your X240 unit. Sooner you do it, you will get more paid for it... (believe me, you have my best sympathy, but I am in much more huge trap - what shall I my X220 change for?? :-) ) Regards,skrble

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RELEVANCY SCORE 35.2

Hi, I have a thinkpad x240 and when i play music by bluetooth I hear lot of noise. Not is the audio straming is cabled.I updated drivers and tried (with no success) to instal the realtek software. it says my os is not supported (but it should...it's win7 64bit).Any suggestions?thanks!

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RELEVANCY SCORE 35.2

Hi my x240 suddenly started to show error 1802 although i never touched the networkcard. dont understand it.tried updating bios but didnt work, now i want to get the networkcard out, so i can atleast use it without internet connection.My Problem is that the Users Manual recommends to deactivate the internal batterie bevor performing any actions on the notebook. But I cannot enter the BIOS to do so. when starting and pressing F1 or Enter to go to the BIOS. The Error 1802 occurs and all i can to is power off..now what can I do? is it sufficient to open the base cover and immediately disconnect the battery connector without disabling it in the BIOS or do I risc damaging the notebook? Thanks alot for any help

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RELEVANCY SCORE 35.2

Hello Each time i press space bar key, there is a very small delay before space appears on screen. So i make a lot of typing errors. Computer is X240, BIOS is 2.16, every driver is up to date. Windows is 8 PRO. It does the same with Windows 7 so i think it's a software issue. Lenovo E420 had that before and problem was fixed by a BIOS update.













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A:Space bar key delay on X240

Hi,
 
Welcome to Lenovo Community Forums!
 
Try this. Go to control panel -> Keyboard. Change the repeat delay to short and repeat rate to fast.
 
Try in different applications like Word/Notepad and in different browsers like Mozilla/chrome and check if the space key behaves in a similar way.
 
Best regards,
Mithun.





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RELEVANCY SCORE 35.2

Hi  Looking to replace the palmrest on my X240, seen both one for an X250 - Expensive or a cheaper one from an X260 both with finger print I know from searching the X250 part FRU 00HT390 will fit but can someone advise if part FRU 01AW440 will? Thanks Jeff

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