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Internet Explorer 11 stops responding and gives recover webpage error while on outlook.office365.com

Q: Internet Explorer 11 stops responding and gives recover webpage error while on outlook.office365.com

This will occur intermittently, but consistently. If a user is switching between emails or trying to download an attachment, Internet Explorer will stop responding and prompt you to "recover webpage." If you let it go for a few minutes, it may
respond finally, or may not and need to be recovered.
I have tried deleting browsing history and clearing the cache, running IE11 without addons, and fiddling with numerous settings. This only occurs on machines with a certain Group Policy, and the only difference in Internet Options Advanced settings is "Use
software rendering instead of GPU rendering" is checked on the affected machines, but not on my machine, where it works fine (though somewhat slow). Our Group Policy resets the Internet Options settings upon restarting, so I am not currently able to test
if this is the culprit without consulting the network admin first.
I have included the Windows Event Viewer logs for these errors if it helps.

WEP Report:

Sig[0].Name=Application Name
Sig[1].Name=Application Version
Sig[2].Name=Application Timestamp
Sig[3].Name=Hang Signature
Sig[4].Name=Hang Type
DynamicSig[1].Name=OS Version
DynamicSig[2].Name=Locale ID
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[28].Name=Additional Hang Signature 7
UI[3]=office365.com is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
FriendlyEventName=Stopped responding and was closed
AppName=Internet Explorer
AppPath=C:\Program Files\Internet Explorer\iexplore.exe
ReportDescription=A problem caused this program to stop interacting with Windows.

Event Viewer Log:

Fault bucket 3648401571, type 283539371
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 11.0.9600.19081
P3: 5b2525f4
P4: 183d
P5: 131072

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: e5470c39-90da-11e8-8110-f0d5bf856d4d
Report Status: 0

Event Viewer Error:

The program iexplore.exe version 11.0.9600.19081 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: a90
Start Time: 01d424e748d11420
Termination Time: 0
Application Path: C:\Program Files\Internet Explorer\iexplore.exe
Report Id:

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Preferred Solution: Internet Explorer 11 stops responding and gives recover webpage error while on outlook.office365.com

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3839 Mb
Graphics Card: HP RC Mirror Driver, 5 Mb
Hard Drives: C: Total - 701882 MB, Free - 132785 MB; D: Total - 13418 MB, Free - 2368 MB; F: Total - 1907726 MB, Free - 583077 MB;
Antivirus: Microsoft Security Essentials, Updated and Enabled

IE keeps freezing and I get :
'techguy.org is not responding.' then I have to click on 'Recover webpage' This happens just about everytime I use IE, and it has happened 3 times since I have been on this site. How do I fix it? Thanx!

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Ok, we use SCCM and the unattend.xml answerfile for imaging. I have created more than one image in VM and using it for our Gold image. Internet Explorer 11 works fine in the VM prior to sysprep. We sysprep and use the unattend to copy the default profile.
after imaging, on any https pages we get recover webpage constantly. we have reset IE and still the same. It does work without plugins. we find out with flash object enabled it crashes. of course some pages will not work with out flash so this is not an option.
It also works when you run as administrator. we also do not want to set that because we also use the ACL controls and do not want the users to have to click yes every time they launch IE. Any insight would be helpful as we have many reasons to use IE and need
it working properly. we have created a new answer file also with the same results and this seems to be the ONLY issue...


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Hi everyone.

I have a PC running win XP as its O.S. Two web browsers installed on this PC are Internet Explorer and Netscape 7.0. Yesterday, after I uninstalled a shareware called styleXP, I recognized that I have soem problem loading up Internet Explorer. Today, when I turn on my PC, it doesn't work at all....there's no responding when I click on it. However, when I use Nerscape, it works fine. Now I want to use Internet Explorer, what can I do to make it work like before.
Thank you for your help

A:Internet Explorer stops responding

uninstall stylexp, it consumes lots of memory...

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Hi all,

I think i have IE 6 but when i open up a drive or folder maybe like on a spare partition where i work with movies and music. I get a message saying Internet Eplorer has encountered a problem and must close so it closest out my whole "My Computer". Why is it doing that too me? How can i fix the problem? Should i downgrade to an earlier version then 6 or should i upgrade? What my computer have to do with IE? I appericate if someone can reply back ASAP and help me troubleshoot.

A:Internet Explorer stops responding?

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Could someone please check this and give me some help.. PleaseLogfile of HijackThis v1.99.1Scan saved at 10:01:21 PM, on 3/23/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16414)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Alwil Software\Avast4\aswUpdSv.exeC:\Program Files\Alwil Software\Avast4\ashServ.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\svchost.exeC:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exeC:\Program Files\Alwil Software\Avast4\ashMaiSv.exeC:\Program Files\iTunes\iTunesHelper.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Cookie Washer\aolwasher.exeC:\Program Files\Alwil Software\Avast4\ashWebSv.exeC:\Program Files\iPod\bin\iPodService.exeC:\WINDOWS\system32\wuauclt.exeC:\WINDOWS\system32\wscntfy.exeC:\Program Files\Alwil Software\Avast4\setup\avast.s... Read more

A:Internet Explorer Stops Responding


I can't see anything suspicious here.
You may want to check your firewall settings. By the way, Avast Antivirus contains a lightweight firewall already and I see Zonealarm Firewall installed on top. Keep in mind that this *may cause problems, since having more than one firewall is not compatible.

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Hi,I have posted the log file information that I ran on my laptop. Kindly let me know why my internet explorer is hanging often and saying that it has stopped responding. Please tell me the corrective action also if there is some problem detected.I dont know what more imformation is required to be posted. I have followed the instructions given and I did run the DSS also.Thanks & Regards,NidhiLog file named Extra.txtDeckard's System Scanner v20071014.68Extra logfile - please post this as an attachment with your post.---------------------------------------------------------------------------------- System Information ----------------------------------------------------------Microsoft Windows XP Home Edition (build 2600) SP 2.0Architecture: X86; Language: EnglishCPU 0: Intel® Pentium® M processor 1.60GHzPercentage of Memory in Use: 70%Physical Memory (total/avail): 254.21 MiB / 73.77 MiBPagefile Memory (total/avail): 639.84 MiB / 262.7 MiBVirtual Memory (total/avail): 2047.88 MiB / 1921.27 MiBC: is Fixed (NTFS) - 25.15 GiB total, 6.38 GiB free. D: is CDROM (No Media)\\.\PHYSICALDRIVE0 - IC25N030ATMR04-0 - 27.95 GiB - 3 partitions \PARTITION0 - Unknown - 39.19 MiB \PARTITION1 (bootable) - Installable File System - 25.15 GiB - C: \PARTITION2 - Unknown - 2.75 GiB-- Security Center -------------------------------------------------------------AUOptions is set to notify before download.Windows Internal Firewall is enabled.FirstRunDisabled i... Read more

A:Internet Explorer Stops Responding Often

Kindly advise on the above given issue.


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Everytime I try to watch a video on IE 8, it stops responding. It works fine for just browsing, but stops instantly when watching a video or playing a game. Help!

A:Internet Explorer Stops Responding

Hi there,

Please fill out your System Specs as completely as possible so we can better assist you.

Also, there are dozens of existing threads that address this issue. We encourage you to do a search before posting to ensure you've exhausted other possible solutions.


Windows Outreach Team

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When I open internet explorer it doesnt open and says its stopped responding, when I do a error report it comes up with 0xc0000005 which i have tried googleing but to no avail. I can access the internet by exploring through the my documents adress bar but even then alot of the links on the page dont work.

Any help would be greatly appreciated cos its driving me mad. thanks alot. ZEROKOOL

A:internet explorer -s stops responding

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Hi Orange Blossom!I am having a similar problem also,with my Internet Explorer. but it is not happenning as frequently as trumpetman51 was. I use a hard drive clean up program regularly, About once a week. Or is it once a month, I forget. I also have set for update checks for windows. but i still have this problem. Also other programs are affected too. What could be causing this to happen? I will provide more information later. I will try to get some of the info I think you might need and then post it here. But if there is any info you think you will need let me know and I will try and get it for you. Matt "Grgoffeaston"MOD EDIT: Split from topic HERE ~ stevealmighty

A:Internet Explorer Stops Responding

Hey Matt, how ya' doin' man? trumpetman51 here...I am the one that originally posted this topic...As You know by having read my posts and Orange Blossom's replies, I am no longer having that problem and I am sure that soon you will not be having it either!!Let me start by making it clear to you that I am NOT an official Bleeping Computer Advisor or Moderator or even a Senior Member, however, I would like to make a suggestion that is totally harmless, very easy to do, and COULD help you out!! You can try it or, of course, you can totally just ignore this and delete my message here....it's up to you!! I just KNOW what you are going through and have been there and would like to help if I can so I thought I could make this "first-step" type of suggestion. Everyone at BC has helped me SO MUCH that I feel like it is time for me to REACH BACK and GIVE BACK a little to others if I can!!OKAY??First of all, do you run a LOT of programs that start automatically with Windows? Are you running some type of Anti-Virus Program, and/or Firewall Software? Also, have you ever tried SCANNING your ENTIRE SYSTEM for "MALWARE" with a TRUSTWORTHY SCANNER such as Trend Micro's HOUSECALL? If not, you might want to consider doing that. You woun't be installing ANYTHING PERMANENTLY on your machine....only a harmless but helpful ActiveX browser addon that allows the Scanner to run and scan your system for adware, spyware, malware, grayware and just abou... Read more

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Ever since I`ve instaled Internet Explorer 8 It has given me problems, it stops responding and forces me to shut it down lots of times, to many I think.

As for example, I canīt open Adobe`s Flash Player download page, It imidiately stops responding.

Can it be some of my configurations that make the program run like this?

I`ve tryed uninstalling it and installing the most update version of it some times and It still is a mess.

What can I do that can solve this problem?

A:Internet Explorer 8 stops responding to many times

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Good People,

I continue to have issues using any internet browser. I am currently using Windows 7 64 bit RC. I consistantly have issues with internet explorer not responding or crashing. I am attaching the messages I get when this problem occurs, but it really happens with any browser, I have tried Firefox, Opera and Chrome with the same results. Does anyone have any ideas or suggestions. I have tried just about everything that has been suggested, Any help would be greatly appreciated.

Just so you know I have done the following:

Run without add ons, check for viruses and spyware using Malbytes and Avast. Reset internet explorer settings to original state, cleared all temp files etc etc. But I still have the same issues, faulting modules seem to mostly be related to .dll files, either MSHTML.dll or NTDLL.dll or OLE32.dll and stackhash errors.

Below are some of the messages I see in the Reliability monitor....

Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.7100.0
Application Timestamp: 49ee9200
Fault Module Name: RPCRT4.dll
Fault Module Version: 6.1.7100.0
Fault Module Timestamp: 49eea707
Exception Code: c0000005
Exception Offset: 00039bc9
OS Version: 6.1.7100.
Locale ID: 1033
Additional Information 1: 3790
Additional Information 2: 379024954014d8cedb8a861556633711
Additional Information 3: 3790
Additiona... Read more

A:Internet Explorer 8...Constantly stops Responding

Sounds like this is a system file or hardware related problem.

Try running system file checker: Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

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I have an older laptop with an Intel processor and 4GB of RAM running Vista.

I am having issues which seem mainly to be in Internet Explorer and to a lesser extent in other programs as well. There are times when going into Windwos Mail that I get a message at the top of the page that says not responding and then 15-20 seconds later it starts working again. I select an e-mail and again get a not responding message and it takes several seconds to display the e-mail. That also happens in Excel and Word but not as frequently. Almost every page I open in IE I either get a blank page with a message at the bottom that says yahoo.com is not responding or techsupportforum.com is not responding etc and on the right side it says recover. If you leave it the page will usually or at least often display but it takes way longer to load that what it should. Other times the page will seemingly load but as soon as you try to move the scroll bar down on the right you get the same message and the little circle on the tab keeps going around and around. Sometimes they complete loading and work after quite some time and other times you get a message that a long script is causing it to run slow or something to that affect and you are given the option to stop the script. I should have written down these messages as the above is not verbatim. I did run Microsoft's Fix It and it did seem to improve it to some degree but it is still not running the way it should or did. The other sign that something ... Read more

A:Internet Explorer stops responding or runs slow

BUMP, please

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Every since going to IE11 ( and a handful of people complaining about it on a much smaller scale on IE9) our users have been complaining about webpages not wanting to open and getting the error ribbon across the bottom of the browser.  The error states
"msn.com (or whatever the domain is) is not responding."  Then we get a recover webpage button.  Does anyone know what is causing this?  I've tried compatibility view, enterprise mode, resetting IE to defaults, running IE with no-addons,
etc and nothing works and its driving me nuts.  Any help is appreciated.  Thanks

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This has become an increasingly annoying problem for me. I click on a website or my home page and it opens up but then stops responding. In a moment I get a window at the screen bottom that says (for example) "xfinity.com not responding" "Recover webpage". When I click that small window the page refreshes and then almost immediately hangs/stops and in a few seconds I get the not responding message again. Some days are worse than others. I've run Malwarebytes/Norton security and get no indications of problems.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 8
RAM: 16323 Mb
Graphics Card: NVIDIA GeForce GTX 960, -2048 Mb
Hard Drives: C: 1862 GB (1626 GB Free); D: 931 GB (78 GB Free); F: 3726 GB (3013 GB Free);
Motherboard: HP, 2B4B
Antivirus: Windows Defender, Disabled
Norton Security Suite

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I've inherited a Windows 2008 R2 server (no snickering and let's stay on topic please).

It's on a closed, flat network.

There's a webserver elsewhere in this closed, flat network.

All the other hosts in this network can go to the webserver and see the landing page.

EXCEPT the W2K8 box.

On the W2K8 box:

I've turned off IE ESC
Made sure port 8000 is allowed through the Advanced Firewall
Added to
the trusted sites
I can indeed ping
* telnet 8000 just hangs

When I go to, it throws this error, "Internet Explorer cannot display
the webpage"

What am I missing?

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I have been dealing with this issue for months and had to put it aside because of the flu and then some urgent hardware problems.

I'm running Outlook 2010 with about 5 separate POP 3 accounts. I archive regularly and compact after archiving. After a lot of trouble cloning a new C drive to an SSD, Outlook, along with a lot of other software, began acting strangely. Everything has pretty much been resolved except for the Outlook problem.

For no reason I can isolate, Outlook will suddenly close, giving the message that it had to close and it will now try to retrieve my data. It does so, unless I was in the middle of composing an email - that will be gone! Sometimes, instead of closing, it freezes and says application not responding.

I checked the disk for errors using scan now and it's fine. I've run memtest and it's fine. I've run in safe mode and it just shut down with no comments. In working my way through suggestions on this board, I just ran Sysinternals Process Explorer until the error occurred and went back to normal. In looking at Process Explorer, I'm afraid the actual data is overwhelming to me. However, I'll attach everything I have.

Event Viewer shows Error 1000. General:
Faulting application name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685
Faulting module name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685
Exception code: 0xc0000005
Fault offset: 0x005f6701
Faulting process id: 0x155c
Faulting application... Read more

A:Outlook 2010 stops and says it needs to reboot or stops responding

Hi there, have a look at this tutorial: Outlook - General Troubleshooting Guide for Issues

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Thank you in advance for your help! The problem I am having is on a Dell Inspiron 1520 running XP with SP3 up to date. I have the following McAfee products and versions = SecurityCenter 8.1; VirusScan 12.1; Personal Firewall 9.1; Anti-Spam 9.1; Privacy Service 10.1. All updates are set to automatic and are followed through with. I am posting from another machine.

When opening IE I get an "Internet Explorer cannot display the webpage" error. This initially seemed like a network problem, but I am confident that my connection is good. I get the same error when cabled directly to my wireless router.

The problem started after downloading a free online game. There was evidence of an infection; you would be redirected during a google search to bogus shopping sites. I ran Adaware 2008 and removed what it found, Trojan.BHO generic. At this point I was unable to get IE to open to my homepage. I found infections again when scanning after a restart. Removed them, and still couldn't get IE to open. I did some research and learned I possibly have to disable System Restore to eliminate the infection from hiding there. I didn't fully understand the order in which to disable, restart, scan, re-enable, etc. System Restore is enabled currently.

I've since downloaded and run Malwarebytes and SUPERAntiSpyware. They found registry entries which I cleaned, but I am still having the same results.

Here are my logs per the "first steps" post:

DDS (Ve... Read more

A:Internet Explorer cannot display the webpage error

While waiting for a reply here, I couldn't help but keep digging. Let me add, this has taught me the importance of noting specific infections that scanners find and remove too. While browing around, I saw a thread with the infection name TinyProxy. I recalled removing this infection so I read on. It seems that it had changed my IE proxy settings (Tools > Internet Options > Connections > LAN settings); to use proxy settings. I changed my setting back, and IE now loads to the homepage :)

I've since updated Malwarebytes and it found: Adware.MyWebSearch and Trojan.BHO. I removed these, and then updated and ran SUPERAntiSpyware. It came back clean. McAfee is up to date. Windows Update is current.

Let me know if you'd like me to submit new logs, to give me the all clear.

Thanks for all of your help!


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I'm on a Acer Aspire 5600 laptop with Windows XP. I run Norton 360 (yeah I know it stinks and makes my computer run slow), superantispyware and until today PC doctor antispyware. I think I got a virus from an activex link while trying to get info about gift cards for pogo.com. When I log onto IE, I get the above message. I can log onto the internet with my aol account and ym works too--just not IE. Can someone, please help me?

Here is my hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 2:59:49 PM, on 1/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\WINDOWS\eHome... Read more

A:Internet Explorer cannot display the webpage error

Okay this has gone from bad to worse-- the computer is booting up and after loading Windows shows a white screen and then turns itself off! Please help....

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Please help. I am unable to access a lot of websites - mainly microsoft websites etc. I get the standard: 'Internet Explorer cannot display this webpage' error message, but not with all sites as I am able to use this site for example. I have pasted my hijack this log. Please could you assist?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:03:25, on 21/05/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Garmin\ANT Agent\ANT Agent.exe
C:\Program Files\iPod\bin\iPodServic... Read more

A:'Internet Explorer cannot display this webpage' error message

I still cannot access hardly any websites and I really need to visit a website to complete an essay and I can't...... :-(

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This started about 3 months ago with certain short film clips which was not a problem but now it is growing and covering more types of files. I am studying on line and now the error message comes up with certain audio clips. it is an annoying problem and the help pages on line that address the problem are really worthless.

I want the use of my computer and I need to open these files. I have Windows Vista and Internet Exployer 8. I really need a solution to this annoying problem since when I bought this computer, it came with Vista and it came with Exployer version 8, so now would like to fix what is a growing problem.

How can i fix the error message Internet Exployer can not display this webpage. These are just regular educational lessons from Think Spanish Magazine.

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Hi all
On a particular pc at work, if I browse various sites on our intranet, I get the attached error message when clicking various links.

Any ideas?

I'm stuck!


A:Internet Explorer on XP error on webpage. Screenshot attached.

When you push okay, what happens?


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Hi. I am new to this forum. I have looked at the first few pages to see if I could find the error problems I am having with my laptop, but havent seen it. And I do not have time to search through 336 pages of errors so I am hoping this one is not duplicated in exact form somewhere else. I don't know much about fixing errors unless windows itself can actually help. I tried that. Here is the problem:I try to sign on--I have a wireless network-Linksys-have had it for 2 years and not one problem ever until today-worked perfectly fine last night--the error message I get is this:"Internet Explorer cannot display the webpage"and then most likely causes, yadyadyada... it is the microsoft site so I know there is no problem with the way I typed it in, or the site itself.Then it says it can be caused by a variety of reasons...so I checked the one it might have been: making sure the https is secure by going to tools, internet options, advanced and checked under security section for the SSL and TLS protocols to be checked. They were.OK... then went to the link "Diagnose Connection Problems" and it took m to "welcome to Network Diagnostics for Windows XP, I clicked Next, then clicked on wireless connection and next, it checked for connectivity and tole me that "windows has detected a problem with the Winsock provider catalog on this computer...would you like windows to reset the catalog to the default configuration? I clicked yes and next. Then it said to ... Read more

A:Internet Explorer Cannot Display The Webpage (and Winsock Error)

In IE under extra it says " reset WEB settings" have you tried that?Furthermore here are some solutions by Microsoft. Have you tried those?Can you ping?? START RUN type cmd in the black box type ping www.google.com(mind the bracket between ping and www) and tell us what is happeningHave you tried to scan with antivirus and/or antispyware programs?

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Hi, this is my first post here and I feel force to post it after reading and trying everything that I found on the web.

Here is my specs:
Windows 7 RC Build 7100
1GB Ram
P4 m (Pretty old laptop)

Anyhow.. here is the deal....

One day out of nowhere as soon as I opened IE8 (Which comes with Windows 7) I received the Internet Explorer cannot display the webpage Error.

This happens every time I try to open any web page! (And I mean ANY)
what id does: it kind of looks like loading for a sec and then either:
1- Displays Internet Explorer cannot display the webpage OR
2- Keep loading forever and show a completely blank page

I tried reseting, uninstall and reinstall IE8 (can do in W7 as Feature), reboot like a zillion times, etc.
Even tried the No-pluggin IE8 that comes on tools.

I had no antivirus at the time this problem appeared. Now I do, I though maybe a virus or something.

What else I re-check:
Correct IP address
Correct DNS Servers

I was forced to install another browser (Wont say which one) and thats where Im posting right now. So yes.. I DO NOT HAVE A CONNECTION PROBLEM.

I run the connection diagnostics and says everything is fine... but still cant load any web page.

I cant think of anything else, does anyone has a clue on whats going on??


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Not sure what is causing it but ever since today my computer has had to be restarted twice because my toolbar freezes, then i can't open any folders or files from my desktop, and can't open task manager.

After having to restart at least 4 times within 2 hours I tried to sleep but couldn't, did a combofix because I just couldn't get over how annoying this was so I attached the log from it.

DDS (Ver_09-10-26.01) - NTFSx86
Run by Tommy at 14:19:49.19 on Tue 11/03/2009
Internet Explorer: 8.0.6001.18828 BrowserJavaVersion: 1.6.0_15
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.3070.1618 [GMT -8:00]

SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\syste... Read more

A:explorer stops responding

I seem to have lost audio now. Some things will work, like music i have downloaded, but sounds like errors and things already on the computer won't play. Videos don't work either. IF I restart I get the same problem that I posted for, forcing me to run combofix, but this time combofix just hung at preparing the log report and wouldn't close. I had access to task manager so I had to end explorer and restart it.Hello Kenai,We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.Thank you for understanding.Regards,The weatherman (Moderator)

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I dont think i am infected with anything i viewed my log and couldnt find anything. Ive done allscans with all of my software and nothing came up. Sometimes, not always when i go into my computer and view folders my explorer.exe says it has stopped responding, send error report or cancel. I view what is wrong with it. I see that when ever it happens its always the same file, but sometimes in a different location, its named appcompat.txt (im pretty sure) help will be appreciated. Heres my HJT log

Logfile of HijackThis v1.99.1
Scan saved at 1:11:43 PM, on 8/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\Program Files\Windows Defender\MsMpEng.exe
E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
E:\Program Files\Norton AntiVirus\navapsvc.exe
E:\Program Files\Norton AntiVirus\SAVScan.exe
E:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
E:\WINDOWS... Read more

A:Explorer.exe stops responding

Log appears clean but let's do a perfuntory scan

Using Internet Explorer, visit http://www.kaspersky.com/service?chapter=161739400

Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database:Extended

Scan Options:Scan Archives
Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Recently when i have been using Vista in have found that the explorer stops responding.
I have scanned my pc for Viruses spyware and adware I also fixed all the registry problems but it still seems to happen.

This is my HijackThis log file
is there anything in here that could cause the explorer to stop responding.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:44:12, on 20/07/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16643)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin... Read more

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I've never run across this before.

On our small business server, we need to access our credit card processing webpage. EVERY time we access this page and log in, the internet goes down on the server and it can't load any webpage. This ONLY occurs on our server. Accessing our provider's webpage on any other machine works fine. The only way to solve the issue is to physically unplug the ethernet cable, restart the computer, and plug it back in.

Could this be a virus?

We are running windows 7 64x.

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In order to get Outlook 2003 to work I have to reboot and get the warning that because Outlook stopped responding last time it will open in safe mode, which it does. I do what I have to do (check emails, send emails etc), then I close it. After which I can't open it from tray or shortcut Icon. I used to get the warning on re-boot that "cicerouiwndFrame" is not responding and have to end now. I altered Outlook's hand recog ability and the warning stopped (google on cicerouiwndFrame). Now I get "OutlookFbThreadWnd" which has no google response.
System OS W2000, P4 , 520M Ram
Outlook & Office2003 on ADSL, WinFax Pro in fax sharing client to local LAN

Any ideas

Is this the right foruum?

A:Outlook 2003 stops responding

Outlook has never operated properly since re-installation. Previous problems seemed to go away when I addressed the cicerouiWndFrame "issue" and when I disabled DCOM (which disabled my fax so I enabled it again). Now I cannot move from folder to folder without Outlook hanging, nor can I send an email to another folder ("add to junk mail") Similar problems anyone? Is there an ISSUE with Outlook2003?


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Gidday all,

I'm getting quite annoyed at the problems that I think Explorer is causing.

Things generally run fine until I open Explorer if I need to copy files etc.

Most times, but not all the time, it will stop repsonding and i need to end the task in task manager. The rest of the system works without problem.

I have attached a Hijack This log file. Even when the log file opened (txt format) it stopped resoponding and I had to use Task Manager to close the log file.

Can anyone help please?



Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 12:54:58 PM, on 12/09/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton Save and Restore\Agent\VProSvc.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WIN... Read more

A:Windows explorer - stops responding

Start > Run > eventvwr.msc >> Copy and Paste Some of the Recent Errors for Both "Application' And 'System'

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Hey guys, here's a problem. A PC at work is running really strange. Every time you right click anywhere it causes the "Windows Explorer Has Stopped Responding" error and restarts it. When I ran Task Manager this is what it came up with. Seems strange.

A:Windows Explorer Stops Responding

Check the Explorer shell extensions -

ShellMenuView - Disable/enable context menu items of Explorer
ShellExView - Shell Extension Manager For Windows

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New Sony VAIO with preloaded Vista Home Premium. Frequently Explorer hangs and I get message that Vista will restart explorer.

Running MS Windows defender and AVG Virus along with Vista Firewall. No problems noted. The following is from event log. There are many entries like this.

The program Explorer.EXE version 6.0.6000.16386 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 1618 Start Time: 01c799444b9346c2 Termination Time: 78

Also the laptop did not come with a vista cd, it is preinstalled and in a hidden restore volume if I wanted to loose all my programs and customizations the system can be restored to original state, I would like to avoid a drastic step like that for this annoyance.

I will appreciate any help suggestions in this regard.

A:Explorer Stops Responding - Vista

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I have this problem and have discovered many, many others do also. They explain it in different ways but the basic problem is the same. The problem seems to be in the Vista operating syatem. The Windows Explorer stops responding and must be closed and restarted.
In my case I go on line and all is well for a while. I have two pages open and I go back and forth between them by clicking on the taskbar. Then suddenly when I put my cursor on one of the items on the taskbar all I see is the activity symbol and nothing happens. when I double click on the item I get the message that the Windows Explorer isn't responding. I then have to close the Windows Explorer program a reopen it. However I haven't lost anything I've been doing.
Restarting Windows Explorer again gives me the ability to use the taskbar to go between pages for a while and then the whole thing go bad again.

I've searched all over and found this problem of windows explorer hanging and failing to respond is exceptionally wide spread.

Has anyone heard of a solution? I suspect not.

PS: I've done a complete reload of Vista using the CD provided with the computer, no change. I've also run System File Checker, no change. My computer is a Toshiba and Toshiba has less knowledge than I do about the software.


A:Windows Explorer stops responding!

hi you cold try running chkdsk http://searchenterprisedesktop.techtarget.com/generic/0,295582,sid192_gci1276029,00.html#

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(First Post) Other people here have the same problem, and I got the info on how to create a dump file. The system has 20GB so I had to manually change memory settings for the create regular dump (instead of minidump) to show up. The system never created one however, I think because it never really crashed to the Blue Screen (with white fonts). Mine just gives the error, stops responding and restarts the explorer.exe caused by ntdll.dll - how do I show you guys the dmp?

One weird workaround that I did by accident is to just copy and paste any file (I usually just ctrl+c and ctrl+v a file in the desktop then delete it). Then it seems to not have this looping episode (at least for this one Optiplex system). I just started this on a couple Precision systems - not sure if the same bandage will work... might be related to Outlook 2007 (it's the first thing opened after logging in). All three have Windows 7 Pro. Please let me know what other info is needed.

Thank you.

A:Explorer.exe stops responding ntdll.dll


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I havent figured out why this happens since I reinstalled Win7.

This only happens when I am going through the control panel. Here is what happens:

If I have to uninstall a program, I will go to programs and features and click programs and features and explorer will just freeze then if I keep clicking, I get "This program is unresponsive - Close, Restart, etc" I always choose restart it and it reloads fine.

The same things happens if I go to System or pretty much anything in the control panel.

Does anyone of any idea why this happens?

A:Windows Explorer Stops Responding

Hi nealj121,

How recent is this problem? Did Control Panel ever work? If it did, try a System Restore.
System Restore

Also try the SFC/SCANNOW command to see fix any corrupted system files.
SFC /SCANNOW Command - System File Checker

If nothing else works, try a repair install.
Repair Install

Could you also fill out your System Specs? It will make it easier for us to diagnose the problem. Is your computer your own build or did you buy it from a retailer, for example Dell?

Hope this helps,

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I have seen this problem in 5 different compuers lately. some with XP Home, some with PRO.

Usually when windows starts, the desktop aperas with or without the shortcuts and icons, and then nothing respondes. The only way to finish the startup and start working is by killing explorer.exe and running it again.

When opening the task manager, there is no task in the list, and no proccess with high cpu.

Sometimes not after startup, everything get stuck again (the mouse can move), and the solution is the same.

I formatted and reinstalled genuine win on two of those computers, but it keeps happen.

Any ideas?

A:explorer.exe stops responding on startup or later

In task manager is verslcid.exe running and hogging cpu?

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For the last week or so I have been having problems with Windows Vista Home Premuim SP2 at random times I will get a message saying windows explorer is not responding. This can happen at anytime. Does anybody know how to fix this problem? I have all the latest OS updates installed as well.

A:Windows Explorer Stops Responding

Anyone know why this might be happening?

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I was browsing the internet and suddenly Windows Explorer stops responding, it sends information to Windows about the problem and then restarts. Okay so that's fine, it happens. Then it happens again, about 30 seconds later, still restarts. This doesn't affect me browsing the internet on Mozzila, but what is causing this. It hasn't happened the third time yet.

A:Windows Explorer stops responding.

This is your second thread in one day, I think you might have a virus - have you done any scans recently?

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reports that it is a suspected keylogger. The explorer.exe would sometimes restart, but sometimes it would just not start so I would go through the task manager.
Much appreciated for some feedback. Kaspersky and Malewarebyte and Kaspersky dont report anything.

A:Explorer.exe stops responding and Kaspersky...

Does RKill catch anything running? If so, run an updated MBAM scan immediately after running Rkill.http://www.bleepingcomputer.com/forums/topic308364.htmlsuspected keyloggerCould you give some details?

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"After a lot of research, I had read that the ISO file that the user firstly burnt may have had a corrupt file in it and that file was causing Windows Explorer to crash and restart a number of times.

If you purchased the disk kit from Microsoft you need to do a system repair, this WILL NOT get rid of your programs and files!!! It has worked for me and hopefully it will work for you.

If you have no disk you can try to burn the disk again and then do a repair, I dont know if this will work but its worth the try to get rid of this annoying problem.

I hope this solution works for you as its worked for me, good luck."

A:Explorer Stops Responding and Restarts


Sorry, it just did not crash for a while but has done it again! Im out of ideas, can anyone please HELP?

I ran Event View and got this information but its different:

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bdfbe
Exception code: 0xc000041d
Fault offset: 0x0000000000001221
Faulting process id: 0xe0c
Faulting application start time: 0x01ca57cc2dd25380
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 89ddf440-c3bf-11de-8ab6-001e900aaf4a
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: comctl32.dll, version: 6.10.7600.16385, time stamp: 0x4a5bde67
Exception code: 0xc000041d
Fault offset: 0x0000000000130ab5
Faulting process id: 0x320
Faulting application start time: 0x01ca57cc24f19f00
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_fa645303170382f6\comctl32.dll
Report Id: 67a7c680-c3bf-11de-8ab6-001e900aaf4a

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000374
Fault offset: 0x00000000000c6cd2
Faulting process id: 0xe04
Faulting application start time: 0x01ca57... Read more

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Hi, im running windows vista and ive got a strange problem. I have 2 hard drives, My C: which is 250G and my K: which is 500G. Well every time i go to my computer or even get on anything it says windows explorer stopped responding. Im sure this is a problem with the drive because it happened after i got a blue screen. So i went to the recovery options and clicked on system restore and an error pops up that says theres an error with the C: drive. And when i do tests on the drive it says everything passed and there is no error??? so my questions are this:

1) Why does windows explorer stop responding when i open up a file
2)How do i fix the stop responding error?
3)What is causing the blue screens and how do i stop them.

Thank you so much and god bless

(ps. it happens when i open up any file, my first drive, second drive, or even just a document, so i dont think its a hard drive failure because my information is still there and it happens on both of them)

A:Windows Explorer Stops Responding!!!!

Googling found other users in Vista with the same problem . I have copied their solution below.

Go to

c:\documents and settings\<profilename>\local settings\application data\microsoft\windows

Rename that folder to "windows_old"

Then log out and log in to the profile that's having the issues. When you log into that profile, it will recreate that windows folder. And Viola.

You will need to be logged in as a different User. When you log back in under the orginal user Windows will recreate the renamed file

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Hi, I keep getting a message that windows explorer stops responding. I just had a new hard drive installed and downloaded AOL and other software, such as Microsoft office. Paradoxically, I can get windows explorer to load. How can I fix this problem of getting this message. Thank you.

A:Windows Explorer stops responding

Hi -

Try these 3 for Explorer.exe crash info -

START | type view | "View all Problem Reports" | 2x-click on line item for additional crash info

2. Reliability Monitor -
START | type perfmon /rel

3. Event Viewer -
START | type eventvwr.msc | Custom Views | Administrative Events

Did you install Windows 7 onto the new HDD?

Regards. . .



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Lately when I try to click anywhere in the Windows bar at the bottom of my screen, I get the "Windows Explorer has stopped responding" window.

Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Hang Signature: 7ce1
Hang Type: 128
Waiting on Application Name: svchost.exe:AudioClientRpc
Waiting on Application Version:
OS Version: 6.0.6002.
Locale ID: 1033
Additional Hang Signature 1: 9224369711237709974176f646a5196a
Additional Hang Signature 2: 3607
Additional Hang Signature 3: 76bb4323b453f4f8bf75599c6d50c88d
Additional Hang Signature 4: 7ce1
Additional Hang Signature 5: 9224369711237709974176f646a5196a
Additional Hang Signature 6: 3607
Additional Hang Signature 7: 76bb4323b453f4f8bf75599c6d50c88d
The only solution that works is to have it check for a solution and re-start the program. I've run Malwarebytes, Windows Defender, and the Windows Malicious Software Removal Tool, as well as my McAfee scan. They've all come up empty. I'm looking for any other possibilities.

A:Windows explorer stops responding

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Open device manager - any yellow or red symbolsl?

3) Does the system work properly in safe mode? If so, let's try a selective startup:

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

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Greetings all and thanks for taking time to hear me out.

I have a Toshiba A205-S7464 Laptop running Windows Home Premium. A while back, I completely reformatted my laptop using the Toshiba-provided restore disk. I reinstalled all of my programs and add-ons, and the computer went on. The reason I reformatted the computer was due to an issue I was having with Explorer.exe.

When I installed SP1 the first time, I started getting and error with the program when it stopped responding with increasing frequency to the point that I could no longer perform any file operations. Thus, I reformatted the computer. Three months from that date and a day after I reinstalled SP1, I am getting the same error.

This occurs at completely random times. It does not occur when I am running a certain program, nor at a point when I am using a lot of resources. I will be browsing, writing, etc. and I will click the Orb to access the start menu and It will report that explorer.exe has stopped responding. If you need any more information such as hijack this logs, hardware configuration, or program info, please tell me. Thank you in advance for any help you may be able to provide!


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I havent figured out why this happens since I reinstalled Windows 7.

This only happens when I am going through the control panel. Here is what happens:

If I have to uninstall a program, I will go to programs and features and click programs and features and explorer will just freeze then if I keep clicking, I get "This program is unresponsive - Close, Restart, etc" I always choose restart it and it reloads fine.

The same things happens if I go to System or pretty much anything in the control panel.

Does anyone of any idea why this happens?

A:Windows Explorer Stops Responding

System file checker might help solve this.

To run in XP:
> - Click on Start
> - Then Run
> - Type cmd.exe and hit enter

In the command prompt, type sfc /scannow

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At random times, windows explorer on my windows 8 computer stops responding. When it stops responding I try to restart it in task manager. Then my desktop restarts and the then everything disappears except for my open tabs and the color of my desktop. But all of my applications are Gone. I can't access anything. I then restart and everything is back to normal.

A:Windows explorer stops responding

I just had that when i installed Stardock Fences for windows, i guess it was not compatible with my Start 8 application.

I removed it and no more problems..

Do you have a desktop enhancement installed?

What were the last couple programs that you installed?

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