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BSOD System Service Exception

Q: BSOD System Service Exception

I have gotten this crash while the computer is idle for a few hours, I come back to a blue screen and have to reboot, which works, but a few days later it happens again, three times so far in this very new system, only about 30 days old, built by a local shop which installed Windows 7 Home Premium, 64-bit and Microsoft Office. I installed Google Chrome, AVG and Adblock. I followed the instructions to obtain a Windows_NT6_BSOD_jcgriff2 folder and a System Health Report, which are attached. Appreciate any help.

Preferred Solution: BSOD System Service Exception

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD System Service Exception

Hello Jim, Welcome to SF!

In these cases my first answer is... use your warranty.

But if you do want to look into things yourself:
1. As a test, please un-install AVG.

Please see these links for uninstalling your AV:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
or here

Ultimate Collection of Uninstallers / Removal Tools for All Popular Anti-Virus Software - Tweaking with Vishal

Then reboot.
Sometimes these uninstallers do not remove all they should out of Registry:
Run CCleaner, both regular and registry.

Next install your preferred AV immediately. You can try Avast! for free until proven stable. AVG is known to often cause problems in W7.

Second; there is no dump file. Dump creation might be off:

To ensure minidumps are enabled:

Dump Files - Configure Windows to Create on BSOD

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

You also have some HP drivers/dll's that I don't recognize. As your system is a custom built one and I have no dump, I can't tell whether they are a problem... Let's remember them and first do the above. Post back any results, please?

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For a long time now i have been getting BSOD's, pretty much all of the time from System Service Exception and KMode Exception Not Handled. Sometimes the PC never gets to the BSOD and just freezes up and restarts. This happens at any time whether im doing nothing or on the internet, sometimes it happens before the PC can load up fully. Most of the time though it happens when i am gaming. I rebuilt most of my PC but this still carried on. The parts that i have replaces are the PSU, RAM, Graphics Card and the case as well as adding in 2 extra fans. The temperature stays withing good values. The PC also often gets stuck on the post boot screen where it says "SMART Check Capable and OK" and it will take a few minutes for it to get past this stage and carry on loading, but this doesnt happen not all the time. I have tried diagnosing this myself but i have hit a wall. I ran Seatools and the HDD failed all of the tests, however after checking the fail code this was simply because it couldnt find the serial number. The HDD then passed tests from both CrystalDiskInfo and DiskCheckup. I thought that it was either the HDD or the MB as they are the only components not to be replaced. Since HDD seems to have passed its SMART tests i am inclined to believe it is the MB. PLEASE HELP!!!

example of BSOD's in attachment

A:BSOD from System Service Exception and KMode Exception Not Handled

Hello Perry, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

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Hi Guys,

I'm a composer working on a deadline and have started to experience quite intermittent BSOD's.
It appears to happen at higher system loads.
I'm reasonably experienced in building custom machines (this is my third on), and so far have never experienced issues with them.
This current one is a racked i7 3930K Hexacore on a Sabertooth x79, with 32gb of Ramm and a GTX470.
I'm using Nuendo 6 in 64 bit mode (Cubase's bigger brother) with an RME Fireface 800.
The fireface runs via firewire and has its own pcie card for this.
In addition there is an external G-tech drive connected via Esata.

In the last week I've been having 1-3 bsod's a day..a real productivity killer and I hope someone can help me out. I've used Whocrashed to at least get an indication of what it might be, but I don't have much experience with minidumps.

The only thing that I have noticed is that Windows is attempting a surface scan during startup, which fails due to a 'recently installed software package' I have no idea what that might be.
I've not been able to do a diskchk on C:
Regardless, C: seems to work fine and I've not noticed any issues.

Drivers are pretty much up to date.

I'm attaching a dump, would someone mind having a look and giving me a clue? Thanks in advance!


link to dump:

A:BSOD - Kmode exception and System Service exception

We need a few more files. Please follow the instructions in this thread:
Blue Screen of Death (BSOD) Posting Instructions

Then attach your files here directly using the paperclip icon.
Attachment 280245

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I got a BSOD with "System service exception (dxgmms2.sys) when trying to play a game, after the first time it happened I ran it a couple more times and got it every time about 5 min in. I opened BlueScreenView and two (errors)? (dxgmms2.sys and ntoskrnl.exe). Just no idea how to fix. If I could get any more info and a fix that would be much appreciated

A:BSOD System service exception

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

5: kd> lmvm nvlddmkm
start end module name
fffff801`21740000 fffff801`22234000 nvlddmkm (deferred)
Image path: nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Sat Oct 03 04:08:52 2015 (560F38B4)
CheckSum: 00ABDFB7
ImageSize: 00AF4000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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Hi guys, having probs with pc crashing, keeps coming up with service system exception?? Tried re-installin windows several times, checked ma ram (all ok) even changed ma internal hd but still gettin the same probs? Pls pls help, its driving me nuts

A:BSOD Service system exception

Sry forgot 2 add ma system details, windows 7 ultimate 64 bit,intel core 2 extreme cpu [email protected] 4gig ram, geforce gtx 550ti, 750 power supply, not sure of motherboard sry. System is 3 yrs old, apart from graf card & power supply which are 6months old. hope this helps? Thanx in advance 4 any help or advice. Gaz

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I got a bsod with this message.

system service exception(kif.sys)

And the SFdebugFiles are attached as instructed.

Thanks in advance.

Attachment 55860

A:bsod : system service exception(kif.sys)

Update drivers in red. Remove Kaspersky with its removal tool (first). Service articles

supersafer64.sys Fri Dec 26 10:19:49 2008 (4954A1B5)
Spotmau Person Safe Driver

dokan.sys Mon Jan 10 13:49:42 2011 (4D2B0066)
Dokan Library driver ( Dokan ? Dokan library ) used to create custom file systems/drivers.

MIPDISKv564.sys Wed Mar 7 00:21:12 2012 (4F569BE8)

MIPDISKv564.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

MIPDISKPNPv5.sys Mon Mar 19 01:27:38 2012 (4F667D7A)

MIPDISKPNPv5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

MIPFSv5.sys Tue May 1 09:07:24 2012 (4F9F8BAC)

MIPFSv5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

ASACPI.sys Fri Nov 2 02:54:34 2012 (509327DA)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)

ambakdrv.sys Tue Dec 25 09:46:35 2012 (50D967EB)
Aomei BackUpper driver
http://www.carrona.org/drivers/driver.php?id=ambak... Read more

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I've been having problems not only with the occassional blue screen, but also a weird situation where, usually when dealing with video, my display will go black and the computer will reboot or the display/audio will freeze and require a hard reboot. In either case no DMP file is created. I replaced my video card the other day (originally an Radeon 5770, the problems I mentioned above seemed consistent with problems people were having with that card, hence the replacement) and everything seemed like it was running fine, but this problem has cropped back up.

OS: Windows 7 x64, originally installed, not OEM.
System 4 months old
OS less than a week old
CPU: Intel Core i7-860 Lynnfield 2.8GHz LGA 1156 95W Quad-Core Processor Model BX80605I7860
Video Card: ZOTAC ZT-X26E3KM-FSP GeForce GTX 260 896MB 448-bit GDDR3 PCI Express 2.0 x16
MotherBoard: Intel BOXDH55TC LGA 1156 Intel H55 HDMI Micro ATX
Power Supply: XFX P1-650X-CAG9 650W

A:BSOD - System Service Exception.

Two sets of drivers appear to be missing, please check Device Manager to see if there are any device there that are showing problems.
From the perfmon report:



Device drivers are not installed.
Cause: A driver has not been installed for this device preventing it from working properly.
Details: The device driver for PCI Simple Communications Controller has not been installed. This device will not be available until the correct device driver is installed.
Resolution: 1. Try installing the drivers using Windows Update.
2. Install the drivers that are on the installation media that came with the device.
3. Check with the manufacturer for an updated driver.
Related: Explanation of Error Codes Generated by Device Manager

Device drivers are not installed.
Cause: A driver has not been installed for this device preventing it from working properly.
Details: The device driver for PCI Serial Port has not been installed. This device will not be available until the correct device driver is installed.
Resolution: 1. Try installing the drivers using Windows Update.
2. Install the drivers that are on the installation media that came with the device.
3. Check with the manufacturer for an updated driver.
Related: Explanation of Error Codes Generated by Device Manager

More info on these from the MSINFO32 report:


PCI Simple Communications Controller PCI\VEN_8086&DEV... Read more

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I am having an issue with my computer and its been going on for a while now. I notice that everytime i have World Of Warcraft going, I get a blue screen after I play it for a few hours. I dont know whether its an add on not working right or bad hardware, or whatever it could be. Its at any point of the game that this randomly happens. I have all the drivers and bios updated. My system is as follows:

AMD 965 Quad Core Phenom 2
Gigabyte GA-770T-USB3 Motherboard
Corsair 16GB DDR3 1333 RAM
2 x 128GB Kingston Solid State Drives - Striped Mode Raid
nVidia GTX670 Video Card

Im clueless as to what to change....Ill add the mini dump file in here

A:BSOD - System Service Exception


Please take a look at the following link and attach the requested reports.

This will provide valuable info to help diagnose your problem.


Does this only happen when playing games?

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Hello again,
I've reinstalled windows 8.1 since the previous crashes and it was okay for a while. But recently playing a bit more and I get bsod's again. I know I have tunngle installed but we use that to play, I really hope that isn't the reason I get these bluescreens now.

Thanks in advance

A:BSOD system service exception

Hi Catblaster & welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

**************************Sun Mar 29 16:43:25.480 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\032915-22390-01.dmp]

*** WARNING: Unable to verify timestamp for ntoskrnl.exe

*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Windows 8 Kernel Version 9600 MP (6 procs) Free x64

Built by: 9600.17668.amd64fre.winblue_r8.150127-1500

System Uptime: 4 days 18:02:17.416

*** WARNING: Unable to verify timestamp for ntoskrnl.exe

*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Probably caused by : ntoskrnl.exe ( nt+3713e )

BugCheck 3B, {c0000005, fffff800f9c4e13e, ffffd0002a1e2770, 0}

Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800f9c4e13e, Address of the instruction which caused the bugcheck
Arg3: ffffd0002a1e2770, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.



BIOS Version FB

BIOS Release Date 01/16/2013

Manufacturer Gigabyte Technology Co., Ltd.

Product Name To be filled by O.E.M.

... Read more

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Got my first BSOD in quite a while. I just installed Hexagon 2.5 from DAZ 3D and I think that did it but I need help to be sure. Maybe there are drivers that are more current?

Windows 7 Home
64x bit
Original install
2.5 year old system
2.5 year old OS install.

A:BSOD System service exception

I note you have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows

Read other 2 answers

Hello everyone!! I'm back yet again with another BSOD problem. I'm uploading all of my recent BSOD dump files. Please take a look and help me sort out this issue!
The most recent BSOD was titled System Service Exception.

A:System Service Exception BSOD

Quote: Originally Posted by Danwindows

Hello everyone!! I'm back yet again with another BSOD problem. I'm uploading all of my recent BSOD dump files. Please take a look and help me sort out this issue!
The most recent BSOD was titled System Service Exception.

Two problems both video related.

1-Related to CtClsFlt.sys Video Class Upper Filter Driver from Creative Technology Ltd. This was the cause in two of the crashes.
2-Your video driver/card was blamed in the other two. Please re-install newest driver using this method.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper
Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Read other 2 answers

If someone can tell me what files to post here to troubleshoot with that would be amazing.
Specs: i5 4690, 8GB RAM, 2TB HDD, GTX 960, H97 MSI PC-MATE MOBO, Windows 10 Enterprise edition

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BSOD during playing games.
They have started glitching or freezing for 5 seconds and sometimes the screen would turn off.

I know my computers getting older and it does have a few problems it just needs continuous maintenance, any help would be appreciated because I won't be able to buy anything until I can get a job.

Attachment 291197

EDIT: This might help,

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800032ad19c, 0xfffff88007598030, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 102613-35053-01."


Hi Pheoxy.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus (you may keep dual monitor program and fences .
Apply > OK
Accept then restart.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight. If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there i... Read more

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I hope someone can assist me here. My new computer is just out of warranty and dispite trips to the tech support at the store where I purchased it, I'm still getting BSOD.

I have an AMD Athalon quad core Processor 2.80GHz
4.00 GB RAM
64 bit OS
Windows 7 Pro

While under warranty I was getting BSOD crashes - 1st time the tech guys diagnosed problems with one of the cores and updated the BIOS. This solved the problems for a couple of months, then the BSOD started up again. 2nd time in the shop they found bad sectors on the hard drive and fixed them. Less then a month has passed since I got my computer back and again with the BSOD.

The crashes occur at random, sometimes when I'm working with the system, sometimes when it is sitting idle, not in use. I installed BlueScreenViewer and it is consistantly coming up with the crashes being caused by either Ntfs.sys (varying addresses) or ntoskrnl.exe (always at 70740).

I'm hesitant to take my computer back for tech service and end up paying for nothing and I'm hoping someone here can shed some light on what is wrong with my system and what steps I would need to take to fix it.

Let me know it additional information is needed and thanks.

A:Win & BSOD - System Service Exception

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I am getting a BSOD while doing absolutely nothing at all. I used to have this issue when i had overclocked and fiddled with the timings on my ram, but i hadn't had it for 5 days with the machine being constantly on. I just got it again and I am sick of dealing with this without knowing what it actually is. I don't know how to troubleshoot these things, my knowledge is slightly above basic.

Here is what I know, I recently replaced my ram, and the tech support told me that my motherboard didn't like to have it's settings changed. When i did, i got overclock errors and it crashed. He suggested that i relax my timings to 8,7,7,20,2t, or 8,8,8,24,2t and see what happened. I didn't see the necessity of testing this as stock settings seemed to be working just fine.

my specs are as follows
foxconn Blackops motherboard
Wolfdale e8500 processor
HD 4850 gfx card
ram = Patriot Viper 4GB 240-Pin DDR3 1333 (PC3 10666) Dual Channel PVS34G1333LLK

running Vista ultimate sp1.

attached is the minidump from my last crash.

Other info, I have run memtest extensively and have gotten 0 errors on 9 passes, with 3 different settings for timings and voltage.

Can anyone tell me what the problem could be? I would be most appreciative.

A:system service exception BSOD

Update, here is some more info if it helps.

These are all the event viewer ID numbers from the errors around the time of the crash.


hope it helps

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Hi everyone, as a computer geek normally I'd try and solve it myself but in this situation I'm lost so I'm asking for help.

Now basically I'll run through how these problems occur. My laptop is Acer AO725 with Windows 8 64 Bit and I upgraded to a Sandisk 128GB Pulse SSD where I cloned the old HDD to this and I got 8GB RAM. Before the upgrade I didn't notice this problem but I only had it for a few days. After the upgrade, everything was running fine for about a week until I switched to using Firefox from IE10 and had to disable Protected Mode in flash or else it'll run buggy and slow. Then couple of hours into using Firefox I got my first BSOD which was System Service Exception and I noticed I had Youtube on at the time so I guessed it must be Firefox and flash being buggy. I thought it was a one off so I just carried on after the reboot, then on the following night the BSOD System Service Exception came back again. So I reverted back to using IE10 and then boom another BSOD showing System Service Exception an hour into using IE10 again. Then I realised that I forgot to turn Protected Mode back on for flash so I did that and it was all good for about 2-3 days until the BSOD came up last night which is System Service Exception again. So now I'm completely lost, I ran the WMD test twice and it passed so I doubt its the RAM. I used Bluescreen view but couldn't make any sense for it so could someone have a look at my logs please. The only drivers I've installed was the GPU driv... Read more

A:BSOD Another System Service Exception

I"m sorry that I missed this post.
Please reply back if you still need help. I'll reply after work today (after 3pm Eastern time in the US).

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Hi 7Forums,

I hope I can get some assistance on decoding a .dmp log.

Some background:
I've recently been getting some BSODs, I built my computer roughly three years ago, and clocked it at 4.0ghz with the neccessary volts. I had tested it when I oc'd initially and it was stable in prime for 8 hours no problem, back then I also ran memtest and the ram passed easily.

So recently i've been unable to figure out why i'm getting BSODs. I've attributed it to the fact that it might be because my computer is beginning to age and I have a relatively aggressive overclock. However, even when downclocking and watching the CPU temps, there doesn't seem to be a problem. I've also taken the time to rebuild my PC with new artic silver TP.

I've attached the my latest .dmp log with this post in the hopes that someone might be able to open it and give it a look. I'm having some trouble installing the debugging tools for some reason, but will surely figure that puzzle out later on!

Thank you very much and I appreciate you!

P.S i've compressed it into a zip because I can't upload .dmp files, sorry for the trouble!

A:BSOD System Service Exception

BugCheck 3B, {c0000005, fffff960002cdf35, fffff88009862150, 0}

Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )

Followup: MachineOwner
A single crash dump is not enough to debug a stop 0x3B. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

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Hello, my friends. Posting here because I desperately need someone to check my dump files to see why my netbook keeps crashing on me a couple times every day. It's only happened while using Google Chrome or Windows (File) Explorer.

I would have more dump files, but I accidentally deleted them with CCleaner (remembered to turn off that checkbox now). But I still have two from crashes today.

I'm running Windows 8 on an Acer Aspire One AO725-0687 Netbook with an AMD C-70 APU and 2 GB RAM.

Included in the attachment are two dump files from the crashes. The BSOD mentions it as being a SYSTEM_SERVICE_EXCEPTION, and the Action Center once claimed that one of the crash occurrences was caused by the AMD video driver and that there was an update available to fix the problem (though I have the latest driver version for it as far as Acer is concerned because AMD doesn't even publish the drivers for the Radeon HD 7290 on their website). Other than that the only thing the action center has told me is that the reliability curve graph took a nose dive. I did re-install the AMD drivers just to be sure.

Only software I know of having installed before the crashes started occurring was a program called Desktop Restore that saved the position of desktop icons on Windows 7 but apparently didn't work with Windows 8, so I uninstalled it today. Also installed before the crashes started was Quicktime Player and the Windows SkyDrive program that adds the Skydrive folder to the Windows Explorer Libr... Read more

A:BSOD System Service Exception

Hi and welcome to the forums.

The BSOD is caused by your Wireless Network Adapter Driver (Broadcom 802.11 Network Adapter wireless driver).

I did a quick Google search but couldn't find the updated Windows 8 driver on the manufacturer's website.
Perhaps you can check in Windows Update if the updated drivers are available for you.

Bugcheck Analysis:

You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

FAULTING_MODULE: fffff80205884000 nt


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`0753ef31 488b01 mov rax,qword ptr [rcx]

EXCEPTION_RECORD: fffff88000b73798 -- (.exr 0xfffff88000b73798)
ExceptionAddress: fffff8800753ef31 (bcmwl63a+0x000000000005bf31)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff88000b72fd0 -- (.cxr 0xfffff88000b72fd0)
rax=fffffa8002e0b9a0 rbx=fffffa8002f2b6c0 rcx=00fffffa8002e5e0
rdx=0000000000000000 rsi=000000000000252a rdi=00000000deadbeef
rip=fffff8800753ef31 rsp=fffff88000b739d0 rbp=fffff88000b73ae0
r8=fffffa8004cb56f0 r9=0000000000008509 r10=0000000000000014
r11=fffffa8002f2ba98 r12=0000000000002546 r13=fffffa8003b76996
r14=fffffa8002e3a010 ... Read more

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Hi everyone. I am hoping i can get to the bottom of what causing this issues on my computer. I started having this BSOD 2 weeks ago. At first they were very infrequent thus I wasn't paying much attention to them. But as they began happening once every two to four days, I decided to check online for this issue. And came across your forums.

Following a thread of someone who was having the same problem i did do the driver verifier, but all it did was run until it got to driver problem in the booting process and then freeze the computer. Where i had to restart and try again only to Freeze at the same spot or so i think. After 3 reboots i tried to do safe mode to turn Driver Verifier off and found the Windows 8 wouldn't let me go to Safe mode and my only option at that point was to do a System Recovery. Which I did and decided to let it be.

The Computer has kept Crashing/Freezing at odd times, whether i am playing WoW or if i am just watching a movie it will do just that out of the blue.

Today it was the last draw. I work from home creating websites and while i was working it just froze giving the System Service Exception Error. In trying fix the problem i ended up having to do another System Recovery.

This has me very worried. I have attached SF zip file. I just hope you guys find the solution.

Thank you.


A:BSOD: System Service Exception

No replies from here, thus i decided to try it fix it myself with a reformat of the c drive. I also had a new CPU, Motherboard and Memory installed and in a few days i am bound to get SSD. Everything was going great after the re-install of Windows 8 until this morning when i got the following BSOD Error:


I dont know what is causing this from a new install but am attaching the SF file. Hopefully i will get reply this time

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I had a BSOD and the system is super slow now.I'm attaching the minidump files here...
This is what i got from who crashed ur system...Thanx for the quick help.....
On Tue 12/25/2012 10:56:54 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122512-21481-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003213B05, 0xFFFFF8800BDF8B50, 0x0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

A:BSOD system service exception

Hello Sachi ... the latest dump you have uploaded is of 20/10/2012 ... and that is a driver power state failure. Analyzing that dump may not help you properly, still ....

Get rid of intel rapid storage.
Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "Disc Drives" by clicking on the triangle in front of it.
Select one item under it, right click, uninstall.
Continue the process for all items under "Disc Drives"
Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
Do some USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including ... Read more

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Just this morning, I've gotten two of these. I'm sorry, but at the moment I just have the dump file on hand, so I don't have the exception codes on hand....unless this happens again. For the record, I just migrated Win 7 to a new SSD drive, and I never got this BSOD until after I did so. Any help is appreciated. Thanks.
edit: Noticed the .dmp would not upload. Figures. Attached are the sysnative zip and perfmon zip. Apologies.

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Hello. I keep getting BSOD messages whenever i alt tab out of games. Any idea whats causing it? I have several dumps 2500k P8p67 16gb Ram DDR3 2x 6950 crossfire windows 7 64bit ultimate

A:BSOD System Service Exception

Rt64win7.sys Fri Jun 10 02:33:15 2011 (4DF1BAAB)
Update your Realtek drivers - Realtek

atikmdag.sys Wed Nov 09 21:52:46 2011 (4EBB3C7E)
Update your video card drivers - ATI Radeon

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests



Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 14:58:04.599 2012 (UTC - 5:00)
System Uptime: 0 days 0:06:05.770
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 11/30/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed: 3300
CurrentSpeed: 3300
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 14:51:21.642 2012 (UTC - 5:00)
System Uptime: 0 days 0:16:08.438
Probably caused by : ntkrnlm... Read more

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I keep on getting this error all the time. I tried running your SF Diagnostic tool in Safe mode because I cant get to windows without getting this error. If I am lucky sometimes it loads to Windows but for 10 mins or so and I get this error. Even when I restore to Factory I get this error in the checking video performance screen and Welcome screen. I have attached the required files. Please help.


A:Bsod's system service exception.

Naheed, your crash dumps are not saying anything precisely. But lots of possibilities are there.

Disable RAID. Then run the computer normally. Let us see the further BSODs.

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Today I have had a few instances of the BSOD stating a System Service Exception. I have tried to do a system restore as there was a windows update last night but It keeps failing to restore at all restore points (even in safe mode).

The BSOD happened while watching videos, so it maybe a hardware problem? I have checked and my graphics card is up to date.

The PC seems to be running fine now but I am not running any videos..

Help to resolve this will be greatly appreciated

TSG SysInfo:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 4094 Mb
Graphics Card: NVIDIA GeForce GTS 250, 512 Mb
Hard Drives: C: Total - 710400 MB, Free - 414082 MB;
Motherboard: Foxconn, G31MX Series
Antivirus: avast! Antivirus, Updated and Enabled

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Hi Everyone,

Another BSOD is a great way to start the week. About 30 seconds after i logged in and while i was opening my everyday programs (outlook, one note, sling player, internet explorer, etc.) i get a blue screen that says "system service exception".

Any help isolating this issue would be great. All the blue screens lately have been really frustrating. Ironically i never had one with Vista.

Thank you,

A:BSOD system service exception

Here is the most recent blue screen. The frequency is increasing.

Any and all help is appreciated.

Thank you,

System specs.

1x GIGABYTE GA-EP45-UD3P LGA 775 Intel P45 ATX Intel Motherboard
2x G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel
1x Intel Core 2 Quad Q9550 Yorkfield 2.83GHz LGA 775 95W Quad-Core Processor Model BX80569Q9550
2x PNY VCQ295NVS-X16-DVI-PB Quadro4 NVS295 256MB 64-bit GDDR3 PCI Express 2.0 x16 Workstation Video Card
1x Western Digital Caviar Black WD5001AALS 500GB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive
1x Western Digital Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive
1x Sony Optiarc 24X DVD/CD Rewritable Drive Black SATA Model AD-7240S-0B
3x ASUS VH222H-P Black 21.5" 5ms HDMI Widescreen Full HD 1080P LCD Monitor

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I've recently been getting a BSOD about 3x times a day, so, i stuck a new HDD, installed Windows fresh (dual booted with another copy of Windows 7) - updated fully, etc.. and it happens again - the amazingly vague Microsoft messages indicated win32k.sys however, not really sure.

I've attached a memory dump, if anyone could take a look, it would be much appreciated! Can't for the life of me figure why all this is happening all of a sudden.


A:BSOD - System Service Exception, 3b

If you've reinstalled Windows and still have errors - it's most likely a hardware or a compatibility problem.
To check compatibility, look up your hardware and software at this link: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

Try these free hardware diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Then, if the above tests pass, I'd try these free stress tests:

FurMark download site: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- se... Read more

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Good day to all,

I'm new to this forum. I intentionally registered in this forum because I have experienced successive BSODs with my pc recently.

I experience it randomly especially when I play games like batman arkham asylum, assassin's creed 2, etc.

I have reinstalled the driver of my Gpu (HD 5870) many times hoping that it would fix the problem.
My OS is Windows 7 64bit.

Please do help me because I don't know what to do

A:BSOD System Service Exception

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Stop 0x124 is caused by a hardware error
Stop 0x124 - what it means and what to try

BugCheck 124, {0, fffffa8004cf34e8, 0, 0}

Probably caused by : hardware

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It showed up today when i want to play The Sims 3. It wasn't like this last week when i play the game. I have upgrade my graphics card driver and it doesn't seem to be the problem. I have attached the mini dump. I really appreciate your help.

A:BSOD System Service Exception

The memory dump blames core Windows files, which is probably not the cause.
Unfortunately, the Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE/NTKRNLMP.EXE/NTKRNLPA.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Read other 1 answers

Hey everybody, thanks for taking the time to read this.

I recently did a fresh install of Windows 10 Home on my home build after getting a new SSD. Since then I've been dealing with pretty consistent System Service exception BSODs. A few times I got DPC_WATCHDOG_VIOLATION BSODs, which I used WhoCrashed to diagnose, and identified my Ethernet card driver as the issue. I uninstalled that and the DPC_WATCHDOG_VIOLATION BSODs seem to have stopped, but the System Service Exceptions have not. I tried briefly using Driver Verifier to identify any other issues with drivers, which caused BSODs pointing to Scsiport.sys. I did a bit of research but could not figure out where to go from here. The Scsiport.sys driver verifer BSODs should be the ones that happened on 4/7/16.

The crashes happen under various circumstances, ranging from full idle to under load playing games, and during moderate load with netflix and other random web browsing tasks.

I attached the .zip made with the program provided on the BSOD posting guide.

Thanks for the help!

*edit*: I forgot to mention I've been having thermal issues as well. Nothing that has manifested itself in a lockup or crash as far as i can tell; however my system tends to run hot. 50C idle and 70C under load (gaming etc.). I'm planning on replacing my cpu cooler but dont have the cash to right now.

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Recently after adding new RAM. I've been getting some random BSOD System Service Exception messages. They usually pop up right after startup (from shutdown or hibernation). Its quite sporadic...sometimes it happens a few times in a row, other times its days between them. I'm wondering if its the RAM (only thing i've changed since the BSOD started happening) and if theres anything that can be done short of not using it.

Heres the message i've been getting and i've included the dmp file.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960001A1509
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

A:BSOD System Service Exception

Ram would be the obvious thing to check first, i would check ram settings in bios timings/voltage/frequency to make sure they are set correctly
I personally believe its best to manually enter this info rather than having it set to auto as sometimes it will not auto set properly, is new ram the same make/speed etc as the original ram as if not that may cause some issues, if they are rated at different speeds then you will need to set it to run at the speed of the slowest ram

Also try downloading and running memtest to check the ram for errors, more info here Memory Diagnostics i would recommend running this for minimum of 5 passes or overnight if possible as sometimes needs multiple passes before errors are found

Hope this helps

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Hello All,

I must say, I am at my wits end and am really hoping that the wonderful folks here at TenForums are able to help.

My computer frequently, yet seemingly random, BSODs. The error it throws on the Blue Screen is "System Service Exception" with no numbers, or anything other than that.

I have attempted a number of things to resolve, but as of yet, no success. Ive run MemTest a few times at boot, all good there. I disabled or uninstalled a some drivers, applications, services etc that I thought may be causing the problem, but no success there either.

Anyway, I really like this computer when its working and would really hate to have to get a new one and am hoping that the collective genius here at TenForum and pinpoint the problem so I wont have to replace everything. Thanks in advance for any assistance.

I have attached my recent log as per the forum instructions, and additionally added my system info for reference.

Thanks you!

DESKTOP-DQ56031-Fri_11_18_2016__81915_35.zipSystem Info.txt

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I've gotten two of these BSODs this morning. I have just migrated Win 7 onto a new SSD drive, and its only now, with that having been done, I'm getting this. I assume it has to do with the video card driver causing conflicts (according to system info's conflicts list), but I really don't know. I have also gotten one "irql not less or equal" BSOD. They seem to occur randomly, nothing strenuous happening during those episodes. Any help is appreciated.

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I randomly get BSOD System Service Exception, but i have fresh install windows. why i get this BSOD

A:BSOD System Service Exception


Reports indicate a possible issue with the windows installation. Please post this report before we begin: Windows Genuine and Activation Issue Posting Instructions

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As the thread title says, this isn't the first time I've encountered this problem. However I was sick of having various blue screens and computer crashes I decided to do a fresh Windows installation on a brand new hard drive. Basically, I installed everything i need from the previous hard disk. I didn't do a backup just took out those files i need and changed to a new hard drive. Everything was working fine until i got the blue screen. I updated everything from windows update except service pack 1 as it keeps giving me errors. I'm unsure if it's due to hardware or driver issue. Please take a look and give me some advice. Thanks!

Is Windows 7 . . . - x86 (32-bit) or x64 ? x64 - the original installed OS on the system? Win7 - an OEM or full retail version? Full Retail - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? ~2 years? - What is the age of OS installation (have you re-installed the OS?) Fresh

A:BSOD : System Service Exception

Quote: Originally Posted by socker


As the thread title says, this isn't the first time I've encountered this problem. However I was sick of having various blue screens and computer crashes I decided to do a fresh Windows installation on a brand new hard drive. Basically, I installed everything i need from the previous hard disk. I didn't do a backup just took out those files i need and changed to a new hard drive. Everything was working fine until i got the blue screen. I updated everything from windows update except service pack 1 as it keeps giving me errors. I'm unsure if it's due to hardware or driver issue. Please take a look and give me some advice. Thanks!

Is Windows 7 . . . - x86 (32-bit) or x64 ? x64 - the original installed OS on the system? Win7 - an OEM or full retail version? Full Retail - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? ~2 years? - What is the age of OS installation (have you re-installed the OS?) Fresh

Well you took the problem from the old system to this one when you installed Norton on it. It is the cause of them

I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - Free Antivirus for Windows
You should also update to SP-1 asap.
Learn ... Read more

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Since a bit more than two months it starts occurring at irregular intervals blue screens with the bug check string system service exception (netio.sys).
I couldn't find a solution in the internet. Because I read something a driver problem, I started to update a couple of them, but nothing went better. I run the sfc /scannow without any indicated fault..
The bluescreen happens obviously total ramdomly. No heavy load were running
The laptop was bought in November and it happens a very few times first in December and more often in Januar.
I opned the new thread because also the similar described problems didn't fit to mine.
If anyone has an idea, (s)he would be very welcome!


A:BSOD: system service exception (netio.sys)

This seems to be an error being caused by Firefox.

PROCESS_NAME: firefox.exe

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The BSOD usually happens a few minutes after receiving a crash in FL Studio (FL.exe)

System info..
? Windows 8
? x64
? First OS installed on HD was Windows 7 (now freshly formatted to 8)
? Full retail version
? Over a year (hardware age)
? Several months, reinstalled once more (OS installation age)

CPU: AMD FX-4170 Zambezi 32nm Technology
Video Card: 1024MB NVIDIA GeForce GTX 560 (ASUStek Computer Inc)
Board: Gigabyte Technology Co., Ltd. GA-970A-D3 (Socket M2)
RAM: 8.00GB Dual-Channel DDR3 @ 671MHz (9-9-9-24)
BIOS: Award Software International, Inc. VERSION: F9



The attached dump is of the SYSTEM_SERVICE_EXCEPTION (3b) bugcheck:


An exception happened while executing a routine that transitions from non-privileged code to privileged code.

This bugcheck is generally related to a video driver issue.

On the stack in your 3B however, I am seeing the following:

fffff880`12111c00 fffff800`61725f67 : fffffa80`06f1bb00 00000000`ffffffff 00000000`00001000 fffff800`00000000 : nt!RtlRaiseStatus+0x18
fffff880`121121a0 fffff880`015dbace : fffffa80`07f014c0 fffff880`00000000 fffffa80`07f01440 fffffa80`0be5b200 : nt! ?? ::FNODOBFM::`string'+0x13490
fffff880`12112220 fffffa80`07f014c0 : fffff880`00000000 fffffa80`07f01440 fffffa80`0be5b200 00000000`00000000 : emusba10+0x18ace
fffff880`12112228 fffff880`00000000 : fffffa80`07f01440 fffffa80`0be5b200 00000000`00000000 fffffa80`06c2e010 : 0xfffffa80`07f014c0
fffff880`12112230 fffffa80`07f01440 : fffffa80`0be5b200 00000000`00000000 fffffa80`06c2e010 00000000`00000001 : 0xfffff880`00000000
fffff880`12112238 fffffa80`0be5b200 : 00000000`00000000 fffffa80`06c2e010 00000000`00000001 fffff880`015c344d : 0xfffffa80`07f01440
fffff880`12112240 00000000`00000000 : fffffa80`06c2e010 00000000`00000001 fffff880`015c344d fffffa80`06c2e010 : 0xfffffa80`0be5b200
emusba10 = E-MU USB-Audio 1.0 Driver. Check for an update here - E-MU Systems - Emulator X3, PCIe & USB Audio/MIDI Interfaces, Keyboards

If not available, remove the software using this driv... Read more

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Hi there... I hope you can help me...

I have ASUS 1215B and I installed Windows 8 2 times on it.
When first time I installed Windows 8, I always get BSOD which caused by ntoskrnl.exe (when I checked on BlueScreen Viewer) and I can't get calculating of Windows Experience Index.
From The First time, I think :
1. Maybe my ram was bad. I checked it with memtest86+ and I got no errors.
2. Maybe my hardisk was bad. I checked it with HDD Regenerator and HDD Tune and I got the same result no errors.
3. Maybe I have wrong patch for activation windows and watermark remover, because I think it related to ntoskrnl.exe, so I install again for the second time.

At second time, I can get calculating of Windows Experience Index and I get BSOD not as often as before.

Sorry for my bad english...

A:(please help) system service exception bsod on windows 8

Can Anyone Help Me Please??
I Just Want To Know How Cause My ASUS 1215B still get BSOD.

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OS: Windows 7 x64
Age of system: 1 year average
Age of OS Installation: 1 week

CPU - Q9550
GPU - ATi Radeon 4870 Golden Sample
RAM - 4GB DDR3 (2x2GB)
MB - Asus Striker II Extreme
PSU - Hiper, 650W


Recently my system started crashing, entering a state where the displayed image remained static, any sound played stopped (actually, the last 1 second played kept repeating itself over and over) and stopped responding to mouse/keyboard input.
After a couple of crashes like that (where the system would stay indefinitely in this state) BSODs started to appear at ~1minute after the crash, concerning a System Service Exception as displayed on the title.
I'm quite lost, having tried everything I could think of but still having no lead on the cause of the problem though I'm quite sure it isn't hardware oriented since I have a second pc where everything works flawlessly.

Any help would be greatly appreciated :)

A:BSOD System Service Exception on win32k.sys

*bump* Anyone please?

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Well I recently reformatted my computer and I have narrowed down the problem to my Ati display driver.. whenever i update to the latest ATI driver and restart my computer it gets the bsod System Service Exception and atikmdag.sys and the only way to get back on is to run in safe mode and uninstall my ati drivers.. I have 2 ati radeon HD 5800's running on crossfire
i also took the "tests" when i uninstalled my display adapters because i cant access the internet through safe mode.
ive tried everything from reformatting again to updating my bios i am in desperate need of help would love if someone could fix this instead of me going to the geek squad tommorow
Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64
- the original installed OS on the system? windows 7
- an OEM or full retail version? oem
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 1 year
- What is the age of OS installation (have you re-installed the OS?) 1 day

A:BSOD System Service Exception atikmdag.sys

These crashes were caused by memory corruption (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in &... Read more

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I've had this crash twice in the past couple weeks. At least, the first one was 03b--not sure if it was win32k.sys, or a system service exception.

I keep my computer on 24x7. I have installed the latest updates from MS.

The first time I was playing Diablo 3. The screen went black and then came back several times over an hour or so. I believe I had quit out of the game entirely, and was maybe opening Chrome, when I got the crash.

The second time a video I was watching with VLC media player just finished, and full screen was going back to windowed mode.

I realize the screen going black most likely indicates a problem with the video card or driver, but it is possible that is a separate issue--I also use the HDMI output on my video card to watch movies and listen to music on my home theater system, and I often see the picture go out and come back there, as well. However, it is only recently that I've seen it happen on my main monitor.

I am overclocking almost all my components, but have had this overclock work stably for 2 years or so now. (Core i7 920 overclocked to 3.9 GHz, video cards (2 GTX 460 1GB cards) overclocked as well, but not terribly much.) The system is stable in all games that I've played, and in various stress tests. I've run memory tests at various points with no errors found, though not recently.

I did recently install beta drivers for my video card as recommended for playing guild was 2, as the latest release drivers aren't working properly ... Read more

A:BSOD 03b system service exception win32k.sys

Welcome aboard, morik!

We need some more information. You post it again, following the http://www.sevenforums.com/crashes-d...tructions.html .

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I am having a small BSOD issue. I got my first error last night - stating some issue with my RTKHDA driver - to which, I downloaded and installed the update. (R2.66)

No issues.

Figured, I'd update my video card drivers while I was at it (285.58)- no issues.

Then today, I go to quit playing Left 4 Dead, (I had played Arkham city, Left 4 Dead 2 and Dead Island yesterday and today - no issues whatsoever) - and as soon as I hit quit - Bam! BSOD :

Win32k.sys - System Service Exception

Hoping to get some help in a couple of areas:

1. Figuring out the cause of the BSOD errors
2. Advice on how to identify, and update my drivers as easily as possible
3. Finally, fixing the errors.

I am attaching a copy of each of the mini dump files (2), as well as an updated copy of my dxdiag (txt and xml versions) in order to help facilitate my requests.

Any help would be appreciated.

PC History:

- Brand new motherboard / cpu / hdd last xmas
- 2 Brand new sticks of ram added a month ago


XION Power 1000w PSU
AMD Phenom II Black 3.2g Quad Core
12G GSkill Ram
Mainboard - Asus M4A89GTD Pro
HDD - WD Caviar Black SATA3 640G
GPU - BFG GTX 260 896OC (Factory OC)



1st BSOD error occurred when exiting a game (Blacklight Retribution)
2nd BSOD error occurred when exiting a game (Left 4 Dead 1)

2 different errors (first was a IRQL not equal or less, 2nd was a system service exception - driver updates to audio and vi... Read more

A:XP SP3 x64 BSOD - Win32k.sys System Service Exception

You should let Windows Update find the drivers for you first. I always update my Nvidia video drivers from here:

You should too. As long as you run Windows Update regularly and you see no yellow exclamation points in the device manager, you shouldn't worry about drivers at all. While you are at it, check here for some info and instructions concerning minidumps and BSOD's:

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, 64 bit
Processor: AMD Phenom(tm) II X4 955 Processor, AMD64 Family 16 Model 4 Stepping 3
Processor Count: 4
RAM: 3580 Mb
Graphics Card: ATI Radeon HD 4250, 512 Mb
Hard Drives: C: Total - 1907626 MB, Free - 1480054 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-880GM-UD2H
Antivirus: Microsoft Security Essentials, Updated and Enabled
PSU: WinPower 750w

Hello, I built this PC about 3 years ago now and it has always been breaking down and failing on me. One of the first issues I had with it was random crashing, which was due to a faulty hard drive. Other issues have been random BSODs and freezing which always occurs. I have replaced the hard drive, tried running without a graphics card (which I am still not using), bought a new CPU cooler and case fans and bought a new case to make sure that heat was not an issue.

My hard drive was making weird noises that didn't sound healthy at all, and I was advised to do a defrag and full chkdsk to fix the problem. I ran the chkdsk overnight, and when it had finished, it had completely destroyed my OS. I had to rebuild the boot.bcd (I can't remember what it was called) in order to access the operating system, and then I decided to just reinstall Windows and format the hard drive because the majority of Windows had corrupted. So, I reinstalled Windows. I installed all my drivers from the websites and all was fine, until I started gett... Read more

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I had worked with someone on another BSOD issue and thought that I was home free, but it turns out I am not. I've attached a new dm log for review. Any help is always great appreciated!

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My issue is that my computer gets a BSOD several times per day, mostly after my PC has been idle for some time doesn't matter if it's turned off completely or just put into sleep mode.

I posted a thread here before and got some help, but then I stopped recieving help with the issuses still on going. Before it was just twice per day, now it's more. What the person did to help me was telling me to use Memtest 86 and let it run to 10 passes, I updated the Realtek ethernet driver, I also changed my Nvidia drivers following the intructions provded on this forum to perfom a clean installation.

I later stress tested my graphics card using Furmark test and let it run for 30 min, the first time I used the test it crashed around the 20 min mark so I redid the test and this time without any issues.

So far I have recieved two messages when the BSOD occured, it's mostly been System Serivce Exception. But after I ran sfc.exe /scannow I got another message stating IRQL_NOT_LESS_OR_EQUAL.

As I finish typing this, it has now crashed 3 times, but this time without a BSOD. Then screen just froze, the sound stop and is just making a weird constant noise, the one you usually hear when your PC freezes.

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Hello all, i was getting BSOD for graphics card failure, TDR Failure, and Watchdog Failure. Now im not gettting that, but im getting system service thread exception. I ran the Scannow and here is what i got. I do not know where to go from here. I JUST WANNA PLAY DOTA 2!! ugh.

A:BSOD system service thread exception

Hi kbenton10 & Welcome to the forums ^_^,

Kindly follow the below instructions and upload the ZIP File with your next post -
Blue Screen of Death (BSOD) Posting Instructions
Also, see if your problem is resolved by following the below blog post of mine -
TDR Fix (For AMD & NVIDIA Users) - OMG Debugging!!!
Let me know how it goes ^_^

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I'm not a computer techie but I can usually follow instructions when troubleshooting. But I can't seem to find out how to fix this BSOD.

About three weeks ago I had my first SSE and received the "Technical Information" number of: ***STOP: 0x0000003B (0x000000001D, 0xFFFFF8800000000, 0xFFFFF88003EBD150, 0x000000000000000).

The BSOD's have occured in regular mode and in Safe Mode. There was also a period of two weeks where there were no errors at all. There have been zero hardware changes in the past 6 months. I did upgrade from Vista to W7 and I increased my HDD from 320 to 500GB.

I am using an HP dv5 that I have had for around 3 years. It's a Core Two Duo and I have had it to near capacity recently and the moved a bunch of music, photo's, video's to an external HD.

The most recent software installations was about three months ago. I was using some audio editing software (Adobe Audition 1.5 and then later installed Cubase LE5). Both of these have worked fine but now they both hang up if I'm trying to use one or the other.

Yesterday I was able to use the Adobe program for more than an hour. When I finished my mix I shut it down, only it wouldn't shut down. I used all the tricks (okay, Task Manager, right-click and close) to close it but to no avail. I powered down and then a couple of minutes later I restarted it. Boom... BSOD. About ten minutes ago I attempted to open Cubase. It would not get past the "initiating BAIOS" phase and is doing the s... Read more

A:BSOD 000003b System Service Exception


You need to update these old drivers,

HpqKbFiltr.sys fffff880`05da1000 fffff880`05dad000 0x0000c000 0x46770377 19-Jun-07 1:13:11 πμ
ckldrv.sys fffff880`04287000 fffff880`04292000 0x0000b000 0x47dea065 17-Mar-08 7:46:29 μμ

iaStor.sys fffff880`0108c000 fffff880`0119a000 0x0010e000 0x4805479b 16-Apr-08 3:26:03 πμ
enecir.sys fffff880`05dbc000 fffff880`05dd8000 0x0001c000 0x48bfaece 04-Sep-08 12:47:58 μμ
agrsm64.sys fffff880`06c4c000 fffff880`06d88000 0x0013c000 0x492730a0 22-Nov-08 1:05:20 πμ
RimSerial_AMD64.sys fffff880`031f3000 fffff880`031fac00 0x00007c00 0x492addcd 24-Nov-08 8:01:01 μμ
Rt64win7.sys fffff880`05d51000 fffff880`05d83000 0x00032000 0x49a65b0d 26-Feb-09 12:04:13 μμ
RTSTOR64.SYS fffff880`06c00000 fffff880`06c16000 0x00016000 0x49cb360e 26-Mar-09 11:00:14 πμ
GEARAspiWDM.sys fffff880`05dd8000 fffff880`05de5000 0x0000d000 0x4a1151c0 18-May-09 3:17:04 μμ
How to update drivers? Read this Best way to update drivers for free?

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