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Do Thinkpad X1C6, X1Y3 get the same level of support from Lenovo as the Yoga C930?

Q: Do Thinkpad X1C6, X1Y3 get the same level of support from Lenovo as the Yoga C930?

It seems that X1C6 receives better support than X1Y3. How about the Yoga C930?

RELEVANCY SCORE 200
Preferred Solution: Do Thinkpad X1C6, X1Y3 get the same level of support from Lenovo as the Yoga C930?

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A: Do Thinkpad X1C6, X1Y3 get the same level of support from Lenovo as the Yoga C930?

Are you talking about calling Lenovo for warranty problems, or this forum? If calling, "Think" products are handled separately, but X1C and X1 Yoga should be the same as each other. If this forum, you are most likely to get the most help on products that are most widely distributed.

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RELEVANCY SCORE 99.2

Hi, I have some questions about this product. Could you please let me know the answers? 1. Is the SSD user replacable?2. For the 1TB version, is the SSD NVMe PCIe 3.0x4 at 32Gb/s?3. Are those two USB 3.0 Type-C ports running independently at full speed?4. It uses the same Intel UHD 620 as the X1 Yoga Gen3. Why it can only drive an external monitor at [email protected] 60Hz while the X1Y3 can drive at [email protected] 60Hz5. Does it use something like S0 or S3 which could cause compatibility issue with Linux?6. What are the differences between the Yoga C930 and X1 Yoga Gen 3?7. Given the same tasks, which one is less nosiy?

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RELEVANCY SCORE 86.8

HiJust installed security patch level 1 June 2017. Unfortunatley the microsoft office pacakge was not fully installed .Tablet is missing WORD app but the rest off office pacakge was installed is there anyway to run the same update again?or revert the firmware. kind regards

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RELEVANCY SCORE 84

I'm attempting to use a 128 GB microSDXC UHS-1 U3 Samsung EVOplus SDXC card. It seems to work only if I keep it under 64GB. Is there any way to extend the range to use 128GB?

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RELEVANCY SCORE 82

Hi, I was using X1 Yoga Gen 3 on a bus. The screen kept shaking. When the bus was on bumpy part of the road, the screen even felt flat on my kees. Is this normal for X1 Yoga Gen 3? Does X1C6 has this problem also? As far as I recall, I did not have such problem with X1E.

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RELEVANCY SCORE 82

Hi, I like Dobly Atmos but X1C6 and X1Y3 do not have it built in. Can I add Atmos to these laptops perhaps through some kind of external sound card?

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RELEVANCY SCORE 80.8

I am interested in playing 4K games with high/highest settings. Which set up is better: X1C6/X1Y3 + eGPU + RTX 2080 or X1E/P1?

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RELEVANCY SCORE 80

Hi, I'm interested in getting the new C930 or C930 Glass. However, my work requires me to use the num lock keys and I wanted to know if there's support for it. Usually in laptops, since we don't have dedicated num keys, they use the keys 7,8,9, U, I, O etc... Does the C930 support it? Thanks 

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RELEVANCY SCORE 78.4

Hi,  We have recently discovered that acording to early adopters X1C6 throttles heavily. Please see this reddit thread for details. We are trying to reach out to as many X1 Carbon Gen6, X1 Yoga Gen3, T480s, T480 owners as we can to get more data on the subject. You can post your results here or in the reddit thread. Hopefully some comment from Lenovo will come once we have anough data to present.  Thank you,Will

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RELEVANCY SCORE 78

I bought my ThinkPad X1 Yoga for around $1600 CAD with 2 years on-site warranty. The Yoga C930 is usually around the same price or more expensive, but the yogadays promotion right now made the base model $200 cheaper even with 2 years on-site warranty. Would you guys say that at $200 cheaper, the Yoga C930 is worth it? It has dual fans and a bigger battery, those seem to be the main advantages. 

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RELEVANCY SCORE 77.6

Hi We've problem with the Yoga C930, that's gets very hot when it's charging, both on the bottom and on the top in front of the soundbar, and we can also feel the heat between the kyes. Is there a known solution to this problem?  It's a new pc, and all drivers are up to date including the BIOS.  Best regard Simon

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RELEVANCY SCORE 76.8

I received this laptop as a replacememt of my defective yoga 720 the 18 October. After somw days of usage I can finally say that I ve got scammed by Lenovo, who sent me a testing unit with so mant problems! - Wacom pen and touch issues (such as ghosting and deas zones)- TouchPad gets disabled and became uselsss until next reboot. It also feels weird and it is kinda loose and imprecise! -KeyBoard acts weird and there is a noticeable input lag that I just can't stand since I am a programmer. -Hibernation/suspend/who knows who causes the impossibility to Wake up my laptop from sleep. When it happens I can only hard shut it down. - I've found some strange stats in the battery report that makes me think that I've received a testing unit with all of these malfunctionnality. My EMEA casw manager does no longee respond to my emails and I am willing to sens back this laptop and receive a refund or a new replacememt ( BUT NO MORE IDEAPAD LAPTOPS). If someone is contact with Lenovo I can send my case number. This is just unfair. Can't trust this Company. Check my YouTube Channel for the linked problems : https://youtu.be/5_daR-j7CQ8

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RELEVANCY SCORE 76.8

i just bought the new c930 (not yoga book but the yoga c930 ) and i installed all upadtes etc but i have not been getting the battery i expected. when i scroll my mouse to the battery bar, it constantly shows around 6-7 hours on full charge. all i am doing is web browsing. Is this normal? i expected to get around 9-10 hours for the web browsing. Also keep in mind i am on better performance so not the best performance or anything. Ya if i lower the performance even more i might be able to get a little more but i dont think thats normal. I dont have the 4k version either just the regular. If this is expected then fine but i am not sure.

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RELEVANCY SCORE 76.8

 This bug deserves more attention than it is currently receiving. It should be pinned in every forum with an affected machine, so that the owners of those machines are aware that it exists. It is currently squirreled away in the T series forum, under the outdated title "T480s - ACPI bug". I have asked that the thread title be updated and received no response. I have to presume that Lenovo did not see my request (in which case, they'll see it now). It would also be nice to get some kind of status update. For example, I am still waiting for confirmation that the patches from the newer thread were sent to engineering (see this message).

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RELEVANCY SCORE 76

Hi, after purchasing my Lenovo Yoga C930 in November 2018 it worked completely fine until 4 days ago. At some point, I started noticing some slight flickers in the form of very thin lines that would span over the whole screen width. I then updated the Graphics Card drivers which solved the problem for two days, then it came back. Since yesterday, there are now some hug screen flickers (similar to this, but a bit less bad: https://www.youtube.com/watch?v=6SIHJYWsFCI ), which are increased if the laptop is on battery mode as opposed to when it is plugged in. I tried to see if there was a difference between the different power modes in battery mode, but it doesn't seem to be the case.All the drivers are up-to-date and I am very dependent on my computer for work, so I would rather not send it in if I can avoid it in any way. Has anyone had this issue with a C930 and managed to get rid of it? System information:Windows 10Intel(R) Core(TM) i7-8550U CPU @1.8GHz 1.00GHz16GB of RAM Thanks in advance for useful feedback!Cheers,Julia

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RELEVANCY SCORE 76

Good day, I just received the Lenovo Yoga C930 and the pen doesn't work. The laptop does't recognize it and there is no way (app or settings menu) to install it, syncronize it or try it. Microsoft Windows 10 pen settings is for the surface pen and the Lenovo Pen settings is for the Lenovo Pen with the top bottom. Nothing for the fancy new pen that is stored in the laptop (not even in the product guide - way to go Lenovo!).  I have been trying to call several times Lenovo technical support and the dial menu is horrible. I haven't been able to reach a technical support representative for the Lenovo Yoga C930. This is the worst service per purchased item prize I have received in my life.  I really hope that someone can help me. This purchase was supposed to be a good experience and so far it is just pathetic. 

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RELEVANCY SCORE 76

Hey folks, I got the Yoga c930 and so far I'm loving it, save one issue--my shift key feels kind of loose (but sticky) and makes a different noise if you accidently hit it the wrong way.  Since it's not a pc-breaking issue, I don't want to have to send it in unless something else goes wrong, but I was wondering if anyone has tried any DIY maintenance on Yoga Keyboards.  I'm worried I might break a clip since even though their are videos for the Yoga 710 on YT, I don't know if they switched up the mechanism for this generation.  It sitll registers the click, so functionally--no issue, but it feels like a defective key that could just completely break out of the blue.                                                              

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RELEVANCY SCORE 75.2

Hi I bought a Lenovo Yoga C930 notebook few days ago, If I put it on the bed for few minutes the heat goes up crazy and the fans are running to the max. Worse than that one of the fans make horrible noise if I shake the laptop, its like it hits something either the cpu or gpu of the plastic base.This is obiviously a manufacturing fault, what do I need to do to fix this?

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RELEVANCY SCORE 75.2

Having used this for a few weeks, the speakers had always been quite loud. But not sure why suddenly they have become quiet soft, despite being on 100% max volume (with or without Dolby Atmos). Checked all the usual windows settings, everything is on 100%.  Any suggestions?  Speaker drivers: Realtek Semiconductor Corp. 21/06/2018 6.0.1.8472   

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RELEVANCY SCORE 75.2

There is a reverberating sound when the sound of the speakers is incresed. Very frsustrating since the speakers were one of Lenovo's unique selling propositions for this laptop.Another problem is the noisy fan which seems to work non-stop although no other program is working besides the browser and the bottom is quite hot. Nothing like the reviews I have watched. 

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RELEVANCY SCORE 75.2

Hi, I would like to set my c930 monitor to 1920x1080 instead of native 4k, in order to optimize battery life and to use an external full hd monitor as dual monitor without resizing/zooming issues. All is working, but I notice an issue on laptop monitor. It seems that using a full hd resolution instead of native 4k, the image quality is poor.... Do I need to set special configuration?

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RELEVANCY SCORE 75.2

Hello, I've problems with the Wifi card. From time to time the wifi card is not recognized correctly and it gets the yellow exclamation mark in the device manager and says the device could not be started. I tried the latest driver of Lenovo website and the latest of Intel website. Same problem. If it hppens I have to reinstall the driver and reboot multiple times and plug in and out the power (I didn't find a proper way to fix it) and suddenly it is working again for some days. I suppose Energy saving/hibernating problems but I'm not sure. I'm just afraid that my new device is having a hardware defect ;-( Does anyone else have similar issues?Any idea how to fix it? Thanks in advance,Michael

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RELEVANCY SCORE 74.4

this laptop has usbc so which is the best docking station to get with this laptop that will support dual external monitor setups? i have the dell s2718d

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RELEVANCY SCORE 74.4

How can i hook this up to a  external monitor? does usb c to usb c work to connect to monitors usb c port? i tried this and monitor doesnt recognize it. doesnt make sense. usb c to hdmi does power monitor but how come usb c to usb c doesnt work and cant get detected by monitor?

A:lenovo yoga c930 usb c port ? can it power a external monitor?

I don't have a C930 and you don't say what kind of monitor you have, but the 2 USBC monitors I have used need a separate power supply connection.

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RELEVANCY SCORE 74.4

Brand new computer. Just got the usb-c to hdmi cable, but couldn't connect to my dell monitor.I tried to reinstall the video card, and reinstall bios drivers from the lenovo website. But all didn't work!I can connect to my monitor through wifi, though. Just can't through the usb c cable. Does anyone know how to fix it?

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RELEVANCY SCORE 72.4

After just 20 charge cycles(I have just run reset) does 8% wear seem excessive in 4 months?  

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RELEVANCY SCORE 72.4

Hi, After scanning my HDD on linux with this command : sudo smartctl -q errorsonly -H -l selftest /dev/sda I get this output :sudo smartctl -q errorsonly -H -l selftest /dev/sda
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
Failed Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
5 Reallocated_Sector_Ct 0x0033 001 001 050 Pre-fail Always FAILING_NOW 16376

Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed: unknown failure 90% 7882 0I can't install an OS on sda because it's blocked in read/write. So I'm looking for a  HDD low  level formater(iso or software)  in Linux or windows for my  Lenovo think pad t410(serial number : R8L4H40). Thanks 

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RELEVANCY SCORE 72

Hi. My keyboard stopped working out of the blue, and whenever I open the laptop it goes into tablet mode. Switching to laptop mode does not fix the keyboard issue. Any help?

A:Lenovo Yoga C930: Laptop switches modes randomly, sometimes thinks it's shut and just goes black!

Problem seems to have fixed itself, but I'm still worried.It's like something is making the laptop confused. Sometimes it doesn't know if it's in tablet mode, laptop mode, or closed. There's been times where the screen just shuts off, and I need to close and open the laptop again to get it to work. In fact, it was this that caused the issue in the first place.Is there anything that might be causing this system confusion?

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RELEVANCY SCORE 70

Any help / tips on this? System fully updated.... I am not finding a pattern for it.... It happened once to me like five weeks ago, but not again. Suddenly happens every time after Lenovo BIOS update followed by two days ago the Windows 10 system update. So I am attributing it to it and to a BIOS vs. OS conflict of some sort. This is also because it does not seem to be a hardware problem... it can work [almost] perfeclty well for hours and without any screen alteration [flickering] and then just flicker the next day on start up / boot and will continue to flicker. And when works well, I move the screen and it does not alter ... does not flicker... really strange if it were due to a hardware problem. Anything to due with heating/cooling? unlikely, but eventually works with only a low brightness band and in these cases when screen working like that [without major flickering] it does not alter for hours. Thus when having been working for a certain period of time [without sleep], it does not flick(er)... I know there is another thread, but it says on low brightness..... and this happens in any possible screen resolution and brightness combination. All checked so far without any success.....  ThinkPad X1 Yoga 2ndProduct Number: 20JES16Q00BIOS: N1NET42W 1.29Microsoft Windows 10 Pro - 10.0.17134.1 

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RELEVANCY SCORE 69.2

I posted a similar question earlier and people referred me to the Yoga (much appreciated).  However, I was interested in the 2.6 lb carbon version with touch screen capabilities.  Asus has a Spin 7 model that is very good at 2.65lb, but I miss the red mouse toggle in the middle of the keyboard and Asus's track pad was designed too large....causing unintended tapping.  The Yoga, while nice, is heavier than I was looking for.  The 14 inch screen is about 3.3lb? the 12 inch at 3? I thought that some of the earlier Thinkpad Carbons had touch screen and was hoping they would make a return soon.  Thanks,

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RELEVANCY SCORE 68

I bought a Thinkpad Pan Pro for my thinkpad yoga 15 20DQ001LUS.  But it does not work.  According to this page: https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Lenovo-Systems-That-Support-Pens/ta-p/3... should work. I am running Win 10 10.3 17134.345. 

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RELEVANCY SCORE 67.6

Hello everyone. I just had to come to the forums and post this text that I wrote to the survey Lenovo sent me after my initial service case: I sent my brand new Yoga C930 to be checked because of light bleed both bottoms corners of the screen. They received the laptop on January 2nd and on January 7th I asked what the situation was, they told me it was being prosessed. On January 14 I again sent a message to customer service asking for an update since I didn't get any updates unless I asked (which is really bad service). They replied that according to the service center there wasn't enough light bleed. They then sent the laptop back. So for a week the laptop was just laying somewhere at the service center and only after I asked about it did they send it back. When I got it back I noticed the service person had scratched the laptops hard metal hinge. So now I had light bleed and  a scratched laptop. He hadn't even used the protective sleeve I had put the laptop in (sleeve came with the laptop). Instead he had forcefully jammed the sleeve in the box and put the laptop in a random plastic bag... At that point the laptop had been gone for a month and now the only way to get a replacement metal hinge is to send it back to Germany AGAIN. I have no idea how long it will take this time, or even if it will be returned in any good condition. I can say I have lost all my trust in the Lenovo service center and I am disappointed that Lenovo does not have any service in... Read more

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RELEVANCY SCORE 67.6

Hi all, I have a ThinkPad S3 Yoga 14 (specific model number 20DNA00R00). Very happy with it, especially since I put an SSD in. Anyway, my kids are now interesting in using with and got talking about using the touchscreen with a style / pen (i.e. ThinkPad Pen Pro) I found this article https://support.lenovo.com/us/en/solutions/acc100178 It says, for the "ThinkPad S3 Yoga 14 (Type 20DN)"  that "Only supported models that are shipped with a notification flyer, stating that ?This system supports Active Pen.?" will work. I really cant recall if my system had the flyer. Does anyone know if there could be more detail anywhere? Its link finding a needle in a haystack.  Any info greatly appreciated. Thanks, Steve 

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RELEVANCY SCORE 67.6

Hello, my Brother recently gave his TPY 14 to me, he never use any Pen or stylus with it. I want to make sure whether my TPY 14 support Active digitizer or not. Type numer : 20DM-A011ID, i already check on http://psref.lenovo.com/Product/179, but there's no result. If it turns out that my TPY 14 does not support active digitizer, would it be possible just to replace the LCD Screen with the new one ,that support active Digitizer??Thank You

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RELEVANCY SCORE 67.2

Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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RELEVANCY SCORE 66.8

Bought the latter and considering the former as a second A/C adapter. Does anyone know if it would work? I expect it to, but just looking before I leap.





Fully patched, updated devices > Stock, unrooted: Verizon Samsung Galaxy Note9 | Unlocked HTC U11 || LineageOS, rooted: Verizon Samsung Galaxy S5 || Windows 10 Pro: Lenovo Flex 5 (15") 81CA | Lenovo ThinkPad L380 Yoga

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RELEVANCY SCORE 66.8

New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

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RELEVANCY SCORE 66.8

 I am buying a monitor for a ThinkPad X1 Yoga (3rd Gen) and am considering the LG Ultrafine 5K Display. The ThinkPad X1 Yoga (3rd Gen) Specs state "Max resolution: [email protected] (USB Type-C)", but I have not seen this information confirmed anywhere, and the Intel specs for the i7-8650U CPU HERE seem to contradict the Lenovo Specs and quote a "Max Res [email protected]". So my question is: can someone confirm whether the ThinkPad X1 Yoga (3rd Gen) can support 5K displays via the USB-C cable? Thank you.

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RELEVANCY SCORE 66.8

My 1 year old X1 Yoga 2nd Gen Laptop (ThinkPad) - Type 20J displays the message 'Your PC or mobile device doesn't support Miracast' when I look under the 'Connect' option.   Is this a hardware limitation or is there some software that I need to install?   Machine Type Model:20JDCTO1WW 

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RELEVANCY SCORE 66

I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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RELEVANCY SCORE 65.2

Hey all, Just got my X1Y3 yesterday and loving it. Upon trying to take out the pen, I couldn't remove it with normal or slightly-higher-than-normal force. I didn't want to pull too hard at risk of damaging internals. Googled the issue, seems like others have had the issue in the past, with the resolution being unscrew the back and see if you can get the pen out that way, lo and behold, got the pen out and it worked without issue. Tried putting the pen back in through the side and can't get it out again. Upon inspection it looks like the internal latch is catching the lip right near the end of the pen. Contacted support and they said my computer was out of warranty (but I bought it last week and got it yesterday...). They're supposedly working to fix that right now, which they will then attempt to figure out my pen situation. I just wanted to see if anyone else had this issue before. Thanks!

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RELEVANCY SCORE 64.8

Hello, i would like to know which CPU this laptop supports (list). I found some info about cpu on forum, but there is no complete list of CPU support. I tried to use lenovo support with automatic detection, but it failed (no model in base). I have Lenovo think pad SL 510, 2847-CVG, S/N: LR-29H04, 11/01. I kindly as you for the help. Is T9900 or I7 620M supported (im thinking on upgrading cpu on one of this)? i found detail specifications (https://pcsupport.lenovo.com/si/en/solutions/pd004286) about my laptop, but im not sure is they are correct about cpu (different voltage- i7 55W, T6670-35w- now installed). Thank you for your help!                            

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RELEVANCY SCORE 64.8

Is this thinkpad pen pro comptabile with this Thinkpad Yoga 15? Pen: 4X80H34887Thinkpad: 20DQ0037SP  

A:Lenovo Thinkpad S5 Yoga 15 - Thinkpad Pen Pro

Pen: 4X80H34887Thinkpad: 20DQ0037SP  

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RELEVANCY SCORE 64.4

Hi,I have a Lenove Yoga Thinkpad 12 laptop from a few years ago. I want to geta UltraWide (21:9) external display, but I am not sure if this is supported by the laptop. The processor I have is Intel Core i5-5200U, and the onboard processor is theIntel HD Graphics 5500. The specific UltraWide Resolution I want to run is 2560 X 1080. In the information about this graphics card, which supports total pixel count above what I need (https://ark.intel.com/products/85212/Intel-Core-i5-5200U-Processor-3M-Cache-up-to-2-70-GHz-). However, Intel told me that manufacturers sometimes puts limits on this, and that I need to ask Lenovo directly. I only have HDMI output, not DisplayPort. I read that HDMI 2.0 is required forUltraWide (not sure if that is correct?) and I can't find information on whetherthe HD 5500 support HDMI 2.0 or just 1.4. Will my laptop support an UltraWide external monitor @ 2560 x 1080? 

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