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Browsers working in safe mode with networking but not in normal mode

Q: Browsers working in safe mode with networking but not in normal mode

Hi ,

I'm using windows7 32-bit operating system. I have internet explorer 8( it never worked since installation, always shows "No network connection") and Google chrome installed in my computer. I had been using Google chrome which crashed yesterday. I re-installed Chrome and now it says there is no internet connection. In short, I cannot use internet in my computer. Any other browser installed comes up showing the same "No Network connectivity" thing. And then I started the computer in "safe mode with networking" and I could use see that both Google chrome and Internet explorer are working. But they do not work in normal mode. I really don't know what to do to solve this problem. And internet is working as I'm using internet in my mobile using WIFI from the same internet connection.

Thanks you,

Preferred Solution: Browsers working in safe mode with networking but not in normal mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Browsers working in safe mode with networking but not in normal mode

Hi and welcome to SevenForums,
Work you way down this list,
Troubleshooting for win-7,
Post which Security suite you have installed as well,

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My OS is Vista.I am finding problem in accessing net.My net works fine in safe mode with networking and not in normal mode.Please can anyone help me?Do i need to turn ON any service?

Thanks in advance.

A:Net is working with safe mode with networking but not in normal mode..why?

Hi, it could be that something is stopping or preventing your internet connection. You see when your pc boots in normal mode it loads everything and I mean everything. Whereas in safemode + networking it only loads the process and services needed to work or use the machine.

The first thing I would like you to do is go to device manager, hold windows key and press R
then type devmgmt.msc now a window will be displayed and click continue, then expand network adapters, write down what you have installed in your machine and try downloading the latest version.

The other thing you can do is go to msconfig, by holding the windows key located in between ctrl and alt, and press r on the keyboard. Then type msconfig, then go to startup and uncheck everything, click apply and restart. Now if you Internet works it means that there is something loading which is not good or is causing a conflict.

We also want to cancel out Malware so make sure your pc had anantivirus and antispyware and you scan your pc full. Also go to microsoft update and make sure you have the latest updates.


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Hello, I'm hoping someone would be able to help me resolve this so that I can avoid having to reinstall Windows. Here's the situation: my laptop suddenly cannot boot up anymore; it usually hangs when the "Please wait..." dialog shows up with the text "Windows is starting up...", but sometimes it goes as far as the login prompt, then hangs after I enter my credentials and press Enter. When it hangs I cannot even move my mouse cursor. I can only think of two things I did out of the ordinary that created this mess:
I installed the driver for the Turtle Beach AudioAdvantage Micro USB stick audio card before my PC started hanging. However, after I installed the driver I was forced to reboot, and my computer rebooted just fine.
I closed my laptop's lid to put it in sleep mode while MyDefrag (formerly JkDefrag) was running. I have done this in the past without any issues, but this time when I exited sleep mode my computer was hanging, so I forced a reboot. This trouble started after I rebooted.

I am able to boot up in Safe Mode, but not Safe Mode with Networking, which leads me to think that maybe some network related drivers got corrupted. Some more info on my setup:
I have Windows XP Pro SP3 installed (v5.1.2600)
I have Avira AntiVir and Comodo Firewall installed
I am not using Hibernation
Audio: SigmaTel STAC9751
Graphics: Intel 945 GMS
Chipset: Mobile Intel 945 GMS Express
Netcard: Realtek RTL8101L
Wifi: Intel PRO/wireless 3945

Update 1: ... Read more

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I am looking for help 
My windows 7 start in normal mode is very slow.  System is in a loop or is hanging waiting for the hard disk to be free.  The hard disk indicator light is on  all the time ... 
When I start the system in safe mode with networking, the system is fine and nothing is holding the hard disk anymore.
I ran minitoolbox and got the following error indications 
MiniToolBox by Farbar  Version: 20-06-2014
Ran by Toshiba (administrator) on 21-06-2014 at 22:59:54
Running from "C:\Users\Toshiba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
========================= Devices: ================================
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
Name: Microsoft Teredo Tunneling Adapter
Description: Microsoft Teredo Tunneling Adapt... Read more

A:Windows 7 very slow in normal mode, runs fine in safe mode with networking

Could have crap ton of stuff starting up with windows.
perhaps corupt driver or installed the wrong driver.

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I have tried to run IE7 in normal mode and I always get a "The address is not valid" window. I have a good internet connection and Firefox works flawlessly. I do not have connection problems. If I ran IE7 in Safe Mode with Networking, I can bring up webpages with no problems. I thought that upgrading to IE8 would cure the problem but I am still getting the exact same problem. I have tried checking many things and have tried many suggestions that I have found through web searches but nothing works. Please help!

A:Internet Explorer will work in Safe Mode with Networking but not in normal mode

what firewall do you have

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Hi guys, I'm new to the forum and really hoping you can help me :)

My internet has not been working on my laptop, which happened very suddenly 2-3 days ago. The connection is fine on my other computer and phone, so I know its not the internet itself. Even on the laptop, it SAYS the wifi is connected, but its not working. Firefox was instantly crashing, it wouldn't even bring up the browser window. Chrome gives me a "DNS address not found" error for every site I try and IE wont load anything.

I've tried flushing my DNS, using that ipconfig /refresh and /renew thing. I've tried troubleshooting the wifi connection, disabling/enabling it. I ran a Malware Bytes scan and only found a couple of "pup" programs/cookies that have been deleted. Currently running a SuperAntiSpyware scan.

The thing is, I tried using the internet in Safe Mode with Networking and it works just fine! So that means a program or something on my computer is causing it, right? There were issues with my Teredo Tunneling Psuedo-Interface driver the other day, it had a yellow triangle with an exclamation mark, but I did a couple of fixes that I found on help sites and that exclamation is gone now.

Please help, I really want to use my laptop on the internet again ;_;

Oh, and the specs for my comp are:
Lenovo Win7 PC
Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz
Windows 7 - 64 bit operating system

A:Internet works in safe mode w/ networking but not normal mode

In Network and Sharing Center, there is a wizard to troubleshoot connection problems. If that doesn't work, you could "set up a new connection".

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Hi! I'm just a new here, hope someone can help and give advice here. (Sorry if this is not the right thread to start my topic)

Scenario: (this is my first time to encounter this problem)

While playing facebook games last monday, my computer get BSOD and restarts. After booting up on windows, I found out that my internet connection was gone.I tried to restart but still no connection. I use my laptop and other PC to checked if there's internet and yes they are still connected. I restart my pc again and found out after boot up a message box appear says "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your amd hardware"

I did uninstall / install my driver but the message box still prompting after restart.
Still no internet connection.

Anyone experience this?
Sorry for my bad english.

Intel i3 2120
Asrock H61 U3S3
Sapphire 7770 OC Edition
500 WD Blue
4GB Geil DDR3 1333mhz
550w Hec Cougar 80

A:No internet in normal mode but works in safe mode with networking

The first thing i would do is stay in safe mode and run a virus scan.

Also check for a system restore point.

Use your Install DVD. When on the install now screen choose repair in the left side of screen. Select your OS. Then When at the GUI select system restore. Choose a date before all this happened.

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I am working on a computer now that is failing to get online in normal mode. It can get online in safe mode.

I have run and updated adware, ran hijack this, ran Spybot SD, and ran Stinger. Mutliple times for all and now everything checks out like it should. I also deleted several folders that were spy/ad ware. Everything is functioning as it should.

I have also run the msconfig in normal mode to eliminate unnecessary startup items in normal mode and between the normal and safe mode w/ networking, all the processes match up. I have gotten it down to 17 processes in normal mode. Was originally at 75+. Both are now the same in safe mode w/ networking as well as normal mode, 16 running processes.

I have run ipconfig and pulled a valid network address. I have also done a /release and /renew, gotten the same IP, and cannot get online in normal mode.

TCP/IP settings in IE is correct. I have also gone under the Advanced section of IE tools and restored default. No go. I have also deleted the 1394 connection, restarted and it was auto-added to the computer and is functioning properly. Same for the network adapter.

Can anyone give me some ideas on what else I could check to try and get online? I have also downloaded and installed Firefox with no positive results.

Everything within the Device Manager is functioning properly. The system is XP Home SP1. I am thinking about upgrading to SP2, but really dont want to do that as I doubt it will help.

Also, I have run the WinSock XP fix... Read more

A:Can only get online in Safe mode w/ networking, not normal mode

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Hello all,

I am having trouble with my fiance's laptop computer with Windows XP Home SP2. I am not able to establish a connection to the internet so I cannot run any of the online scanning tools, however I scanned and cleaned the computer in safe mode with Spybot S&D which was installed on the computer. I tried to download and install via jump drive AVG Free 8 and a current version of SpybotS&D. Unfortunately the installations failed due to the lack of internet connection. I ran Hijackthis and saved this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:48:52 PM, on 7/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...lion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...lion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://bfirst.info/in.cgi?2&key=mobile+home+refinace
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Prog... Read more

A:Cannot start in normal mode or safe mode w/ networking.

Hello skate2him and welcome,

While I see the many infections present on the system, I'd prefer to see a more comprehensive set of logs before I begin.

As noted in the final step (Step 5) of our sticky topic IMPORTANT - Read This Before Posting For Malware Removal Help....

Download Deckard's System Scanner (DSS) to usb stick and transfer it to the Desktop of the infected computer.

What DSS will do:create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review.
DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste th... Read more

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Can't boot into Normal/Safe Mode with Networking, only safe mode...
Good Evening,I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;stopping startup items
uninstalling hardware drivers
removing recent software
running troubleshooters at boot
sfc scan
diagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?Bit of a dead end really, any help would be much appreciatedKind regardsTrevor

A:Can't boot into Normal/Safe Mode with Networking, only safe mode...

It's uncertain what the problem is - although a networking problem does sound likely.
Start with trying a clean boot:
Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
Let us know what happens there and we'll move on from there if needed.

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Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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From last 2 days I am facing constant crash in windows 7 normal mode (Lenovo notebook G580). but when I do boot the pc in safe mode with networking, crash never occurs. I am posting this thread in safe mode only from the same laptop. I have dmp file generated using verifier. and the same with provided exe here. I will try to upload both. I think some driver is causing the crash but can't find which one. please help to resolve this as I hope must not be the hard disk issue.

A:PC working fine in safe mode but crashes (BSOD) in normal mode

Quote: Originally Posted by amitshahc

I think some driver is causing the crash but can't find which one.

The thread title gives the exact impression. And it was a good step to enable verifier.

Now disable verifier.

Then ....
Update the SplitCam product: SplitCam free webcam software for video streaming and adding cool webcam effects

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus (MSC) and the touchpad driver SynTPEnh.
Apply > OK
Accept then restart.
Then run the laptop normally. Let us see any further BSOD crash dump after doing it.

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Hi guys,

I am having this problem since couple of days, my wireless internet connection is working fine i can go in my messenger but i cant browse any websites at all in normal mode.. i tried piniging these websites it comes back fail. but it works totally fine in safe mode, pls pls help me out as I have to study for my exams.

Thanks guys

A:My internet not working on normal mode but works fine in safe mode PLS HELP

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I am using Windows XP home edition with SP3. It was working normally. I used to get a popup "Windows cannot find "syssetup.exe"....When i opened yesterday morning I found it taking longer and never go to the desktop after giving the username and password. It stops at Welcome screen with a msg "Loading your personal settings" and no more response. I followed below steps to trouble shoot the issue.

1.I have tried opening in both "safemode" and "safemode with networking", found its working fine. I ran "msconfig" in safemode and unchecked some unwanted applications(nothing related to windows process) and tried again opening in normal mode.... Not worked

2. My internet works normally in safemode. Found some virus by running antivirus in safemode and cleared all the viruses.

It would be really appreciable if any one could solve my issue..


A:XP home stops loading at Welcome Screen in normal mode, but working fine in Safe mode

try using system restore in safe mode...it might help...or try selecting the last known good config that worked...if still not work...try repairing it with you windows xp bootable cd..

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Hi all, my laptop has been acting crazy the past couple of days. First of all, I was watching a movie on it and it just shut down. when I tried restarting it in normal mode i would get to the welcome symbol after what seemed an eternity of loading, but then the screen just went black. when I opened in safe mode with networking, everything was fine. So then I went to msconfig and unchecked the two items i was allowed to. rebooted the system and I could get into normal mode again.

So the problem now is that normal mode is acting like safe mode meaning that the bottom toolbar looks the same as in safe mode as well as any of the other open windows. also, after i tried restarting it again, i get this dialogue when I try to connect to my wifi " the dependency service or group failed to start.".

thanks for any help.

A:normal mode acting like safe mode and now internet not working

also, other hardware is not working such as audio and printers.

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Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help

A:laptop not working in normal mode. Only safe mode works

I have closed all your other POSTs
please only post in one forum
this is considered forum flooding - and will only slow down a response

this site is run by volunteers
and so it may take a while to get someone who knows your issue to answer -
If you need urgent response , then try one of the payfor sites that provide a rapid response or find a local technical support specialist in our area you can take the PC to

Read other 2 answers

Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help

Read other answers

2 days ago my computer randomly froze up when I had a few chrome windows open and a few other applications. The mouse can move around but nothing on the screen is responsive. I figured it was a one time thing and forced shut down and rebooted. It again froze up about 3 minutes later and now every time I use it it freezes from within a few minutes of logging in to up to an hour. Even if I just log in and don't touch anything it will freeze at some point in time. Last night I used it for 6 hours and thought everything was fixed but when I woke up it was again frozen. It also seems to be lagging a little when opening new tabs and applications which it never did. It works fine in safe mode and stayed on for over 24 hours with no problems.

Dell Vostro laptop
3ghz 2GB RAM
250GB HD 50% full

What I have done:

Restored to a date of last week when everything was working - didn't help
Ran updated versions of AVG and Malwarebytes - clean and didn't help
Turned off all start up items in MSCONFIG - didn't help
Turned off all non microsoft services in services in MSCONFIG - didn't help
All the drivers in my device manager seem to be working as I see no exclamation points or anything

I googled around and tried to figure it out on my own but can't seem to figure it out so if anyone has any ideas I would love to hear them. If you need any more information please ask and I will provide. Hope it was clear and concise.


A:XP freezing in normal mode working fine in safe mode

Please check the Event Viewer to see what errors are showing up at these times. Each error has a date and time.Go to Start> Run and type in eventvwr.msc then press Enter.When the Event Viewer opens click on Applications in the left pane. If you double click on an error a description of the error will open. Click on the copy icon, (the copy icon is highlighted with the red square in the picture below), once this is done you can right click and paste this description. Please post the error description/s in your next post in this topic.

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A few days ago, my laptop started acting strangely, like when I opened skype, the program initially would not allow calls and would freeze then eventually would freeze with any use whatsoever, followed by any others that were open, until the only option was to shut down the computer. I have suspected that skype is the culprit, but even when not using it, the same process would occur, except starting with a different program. Even before the computer froze up, I was unable to use Task Manager or System Restore. For task manager, an error box came up that said something like "security tools unable to initialize," but I can't recall the exact words and couldn't do a screengrab.

So I booted up again in Safe Mode with Networking and everything worked fine, though it isn't terribly convenient to have to use it. I ran GMER and MBAM, and the scans came back clean. ComboFix was able to eliminate some problem files when I used it, though, but when I try to boot up into Normal Mode the problem still persists, though at this point I'm reasonably sure that it isn't a virus. I've also gone through Event Logs, and I've seen some reports of memory slowing down, as well as my System Information for Windows saying that BIOS is reporting the wrong values for the memory. Also ran a scan of the system, which reported that there were corrupted files that it could not fix. I have the CBS log, but I don't have the knowledge or experience that I can make heads or tails of it, though I a... Read more

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Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.
So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help

Read other answers

Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help

Read other answers


My Internet is not working in normal but works fine in Safe mode. This weird thing started 2 months back and it's continuing. Its really frustrating. Could some body please help me...

I have followed the 5 steps that were mentioned ..

1) I have Installed AVG recently.

2) Run an Online scan
Could Not complete as I am unable to connect to Internet in Normal mode. I am able to connect Internet in Safe Mode Only.
Unable to run Panda Active Scan in Safe mode.

Step 3) Installing Immediate Protection
Installed Spy Blaster.
Installed IESPYPAD.
Step 4) Update your Operating System
I am on Microsoft XP Home SP2 and IE7.

Step 5) The log files

Deckard's System Scanner v20071014.68
Run by murthy on 2008-08-29 22:03:21
Computer is in Normal Mode.

-- HijackThis (run as murthy.exe) ----------------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:04:42 PM, on 8/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\sy... Read more

A:Internet working Safe mode not works in normal mode

Bump Please.

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Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help

Read other answers

My computer wouldn't boot past advanced options menu for a quite a while. So I was messing around in safe mode running anti virus software an it booted normally finally . But after that I went into add/remove programs and got rid of some stuff and I'm not sure if the internet was working before I did that because I did it right when the computer booted up again. However it does work in safe mode

A:Internet working in safe mode but not normal mode

do a tcp/ip reset

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10

For Windows Vista through to Windows 10
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen )​
For Windows 8 & 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menuu appears - choose Command Prompt (Admin)​
In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
​ReStart (reboot) the machine.

If you receive the message
The requested operation requir... Read more

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I'm using windows 7 64-bit operating system with internet explorer 11, and Firefox. I can use my browsers while in safe mode to upload / download information. However, after starting windows normally the browsers no longer work, that is, when I start IE I get the "This page cannot be displayed" message even though the url is microsoft.com and Firefox give me the Mozilla Crash Reporter form. I've checked the internet connection in network and sharing and see the connection is made; also when I run MS Security Essentials it gets the current updates. So it seems that it is just a browser issue. Thought someone might have an idea of how I can get my browsers working again.

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I have a two laptop a dell inspiron core i5 and an asus laptop. I have a problem on my dell laptop, it is having a hard time connecting to the internet. I have the right ssid and password but it takes too long/slow to connect compare to the asus laptop.
I recently found out that my connection works well when I put it into the safe mode with network option and it doesn't work well with normal mode.
I read that using 'hijack this' would help solve the problem, but I don't know how to use nor analyze it.
Any help is very much appreciated. Thanks!
Here's the copy of the 'hijack this'
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:39:22 PM, on 6/25/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16446)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files (x86)\Mozilla Firefox\pl... Read more

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I have tried the following:

No proxy server is being used (box is unchecked)

All of the drivers appear to be working fine

I have run Hitman, Superantispyware and Malwarebytes (in safe mode). They each detected different problems.

Any other ideas before I take this to the computer shop?

A:Internet working in safe mode but not normal mode

try adwcleaner its free

also resetting ie maybe help

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I am a complete novice when it comes to computers, i know basics but am struggling to get my computer up and running properly. I have a really fast broadband with virgin media but this only works properly on safe mode. whilst in normal mode it comes on and off and takes a long time to load each page. I have heard of HIJACK THIS and downloaded it but am unable to read the log files ect to see what should and shouldnt be there and need help to find out how to find and solve my problem. all i ask is for a little patience as this a new learning experience for myself. hope someone can help.

A:internet only working normally in safe mode and on/off in normal mode.....HELP!

Is your internet the only slow thing or is it your whole computer?If your computer works OK and its just the internet that's slow, run and post a MiniToolbox log as This Topic says to do.If your whole PC is slow/unresponsive, it may be best to start a topic in the Am I Infected? forum.

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Alright this is a family's laptop that is about 5 or even more years old...has windows xp on it dont know the exact one -.-...alright.

My sister has been using it and says she has never done anything to it...which i dont believe but anyways this computer will not boot up what so ever...everytime you power it on it goes to the screen that says unexpected error software/hardware problem yada yada yada...and then it gives you the options of boot in safe mode, safe mode networking, safe mode command prompt, last known good configuration...and none of those will work...we do have the recovery disks to wipe it but are trying to find a better way if possible...and when you try to load into any of the safe mode choices it stops at multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys...will stay at that for about 5-10 mins and then just turn off...if you try to just do normal mode or last known configuration it just acts like it loads with the windows and the little green loading bar then shuts off...the more i type the more i think the harddrive is toast but im new and learning so i probably could be wrong. Just looking for suggestions =)

Oh and this pc will run very hot...so if its a hardware issue i would not be surprised.

A:HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

I'm heading to work now ill be back later tonight so just post suggestions and i will try them. =)

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Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

A:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Just recently started to get BSOD in normal mode, error was registry error. Systems run fine in safe and safe w/networking. I have run chkdsk, anti-malware, CCleaner to fix registry issues, and have not detected any virus. I am lost. Can you help me?
Thank you

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this is the previous thread i had posted and at the advice of the helper i am posting here now 

A:all browsers crash even in safe mode with networking...

One way to try and resolve the issue is to:
1) Reset the CMOS/BIOS to factory defaults, and then
2) run diags on both the RAM and the hard drive.
IF it passes both tests, then
3) backup your stuff (in Safe mode) and
4) re-install the Operating Systerm from scratch.
If the computer still doesn't operate correctly, more than likely there are failing/failed and/or incompatible hardware problems somewhere.

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I'm not sure what is going on. I haven't tried much but I'm not very good with BSODs.

Minidump is going to be posted and so is msinfo32...

Help is vastly appreciated.

One attachment is a minidump other is msinfo32.

Edit : A little more info, this happens after typing in my password to boot to desktop. Pool Corruption shows up in one of the minidumps, but not this one or the other two. I think it has to do with drivers but I'm not certain.

A:Computer BSODs in Normal, Fine in Safe Mode+Networking

If I posted something wrong please let me know. I didn't see the post about that other program to run till i had already posted. Regardless it wont let me run it. D:

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Hey people, I hope you can lend me a hand.

As the title suggest, I've got a problem with the internet. I found a similar thread in which the problem was found to be Norton, so I followed the steps and removed it using the remover tool but it was to no avail.

I have also looked at the processes on msconfig in safe mode and applied them in normal but this wasn't successful. I also read it could be a problem with the IPSEC Services, which I have now disabled but the problem persists.

Just wondering if you had any ideas and if I need to post any screenies etc.


A:Internet Fail in normal, fine in safe mode with networking

Just to be sure,
this is what you did
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
and the computer did not work properly.

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OK, so I got some kind of malware/virus where i kept getting the same "important security alert" pop-up every time I clicked on something. So, I ran a system restore thinking that it would take care of it. Well, it didnt. On top of that, after I completed the system restore, my internet browsers now only work in safe mode. I definitely have an internet connection and when I try to run the automatic troubleshooting it says there is nothing wrong with the connection. After that, I downloaded Super AV and malwarebytes and ran them. They found a ton of stuff and I got rid of it. Still, my internet browsers would only work in safe mode. So, I looked on this forum and read about a clean startup. So i used msconfig, hid all the microsoft processes and disabled all the remaining applications. Still, no internet browser. Then, I read having two anti virus applications can cause this problem. So, I uninstalled my Norton 360 that had long since expired. Nothing. Uninstalled Super AV and malwarebytes. Still nothing. I have no idea what it could be. If someone could give me some guidance I would really appreciate it. Ive surfed every forum I could find and tried everything that my level of computer expertise allowed. Now Im at the point that I don't want to screw anything up.

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DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORKInternet Explorer: 11.0.9600.17207Run by Eric at 19:29:57 on 2014-07-20Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.3581.2840 [GMT -5:00].SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}.============== Running Processes ===============.C:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\Explorer.EXEC:\Windows\system32\ctfmon.exeC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\System32\svchost.exe -k secsvcsC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Windows\System32\cscript.exe.============== Pseudo HJT Report ===============.uURLSearchHooks: Splashtop Connect SearchHook: {0F3DC9E0-C459-4a40-BCF8-747BD9322E10} - C:\Program Files (x86)\Splashtop\Splashtop Connect IE\AddressBarSearch.dllmWinlogon: Userinit = userinit.exeBHO: Splashtop Connect VisualBookmark: {0E5680D1-BF44-4929-94AF-FD30D784AD1D} - C:\Program Files... Read more

A:all browsers crash or dont open even in "safe mode with networking"

Hello and Welcome on board ,my Name is Machiavelli and I will assist you with your problem.If you booted into safe mode on your computer then print my instructions!I'm in the 'Malware Staff Team' and will provide you with advice:To remove Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do. just ask me! Please stay in contact with me until the problem is fixed.Below are a few tips:Removing Malware is usually very difficult.We need to search and analyse a lot of files. As this is done in our free time, please be patient especially if I don't answer every day!Please follow these instructionsIf you don't follow the instructions your computer may crash. If you fix your PC by yourself, this can be very risky!Please stay in contact with me until your problem is resolvedAs Malware may not be totally removed in one session or in one day, please stay in contact with me until the problem is resolved.Please don't run any other tools without consulting with me as this can complicate finding and removing all MalwareDon't run any tools while I'm fixing your PC. That is counter productive and again, will only complicate finding and removing all Malware!Read my post completelyIf you don't do so, you may make mistakes that could result in your System crashing by your own ... Read more

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Hello, earlier today I started having this problem which has been annoying me all day! My web browsers (IE9 and GoogleChrome) say they cannot connect to the internet. This happens with any webpage. This even happens with a local address for my Router! This problem doesn't happen when the computer is in Safe mode with networking. It also doesn't work with a clean boot. I for sure know I am connected to the internet, because I CAN USE SKYPE!!! Any ideas? Please HELP! My firewall is disabled, I have no proxies in the lan settings, I have no viruses, I removed some earlier with MalwareBytes. I've also tried WinSockFix without success. I AM GRATEFUL TO WHOEVER CAN HELP ME WITH MY ISSUE, THANKS IN ADVANCE!

Computer specs:
Windows Vista Home Premium 32 Bit
Intel(R) Pentium(R) D CPU 3.00GHz 2.99 Ghz Proccessor
Service Pack 2

A:Browsers only work in Safe mode with networking HELP!!! Windows Vista

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

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Hi I tried to boot up my Windows 7 laptop Dell xps today and all goes well then all the icons disappear nothing works in normal mode
I can also boot in safe mode and all icons are there and everything seems to be as normal

Looks like the system is corrupted any ideas please

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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Hi all,
after scanning my computer with Avast my browsers have stopped working in normal mode but they're still ok in safe mode. I've been having a bit of bother in the last while: computer running slow and CPU usage constantly near 100% even when I'm not running any app at all. Things improved a little since I started using Advanced SystemCare but feeling that something was still strange, I run Avast and here I am.
Please help. Thank you.

Here's my HijackThis log file:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:00:42, on 22/12/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G ... Read more

A:All browsers only working in safe mode

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My PC will freeze about 1 minute after normal boot but will work flawlessly in Safe Mode, albeit not being able to use most applications like Windows Media Player. It will freeze regardless of logging in and out of any accounts. I even tried making a new account to see if there was a conflict with just my main account, though, to no avail.

^----This poster seemed to have had the same problem as I but I have tried all the methods posted in this post.

I have a:

Pavilion g6 Notebook PC
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
Processor Count: 4
RAM: 3562 Mb
Graphics Card: AMD Radeon(TM) HD 6520G, 512 Mb
Hard Drives: C: Total - 457944 MB, Free - 333087 MB; D: Total - 14730 MB, Free - 1639 MB; E: Total - 4055 MB, Free - 1124 MB;
Motherboard: Hewlett-Packard, 169B
Antivirus: Norton Internet Security, Disabled

I would just like to add that my grapics card has been acting up, occasionally giving me a BSOD and causing the computer to perform a physical dump of the memory whenever it happens. Most recently, this scenario happened again but I had happen to be downloading files using uTorrent so I don't know if that may be one of the problems or not. Whether or not it was, I unistalled uTorrent but nothing has changed.

I appreciate any assistance!

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About two months ago my HP Pavilion 6654y Win7, 8GB, etc.,
started running extremely slowly in Normal Mode. It takes several minutes to respond to mouse clicks, etc.
Basically, it just hangs. But it runs "ok" for a minute or two while still rebooting.

In Safe mode it runs just fine.
I've tried everything I can think of to narrow down the problem, to no avail,
including numerous scans such as AVG, Malwarebytes, Trend Micro Housecall.
Installed UnHackMe to check for rootkits. Even got Reimage and ran it several times.

I've used CCleaner to clean things up, and also to clear out Startup programs
and disable most scheduled tasks, as follows,
(though it is confusing to me since I still see some of the process when started up in Normal Mode):

Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run KillProcess Orange Lamp Software Solutions "C:\Program Files (x86)\KillProcess\KillProcess.exe"
Yes HKCU:Run HydraVisionDesktopManager AMD "C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe"
No Startup User Stickies.lnk Zhorn Software C:\PROGRA~2\Stickies\stickies.exe
No Startup User OpenOffice.org 3.3.lnk C:\PROGRA~2\OPENOF~1.ORG\program\QUICKS~1.EXE
No Startup User 1-Click Answers.lnk Answers Corporation C:\PROGRA~2\1-CLI... Read more

A:Win7 fine in Safe Mode, extremely slow responses in Normal Mode.

Please run Minitoolbox and include the List Installed Programs. Check HP desktop if it comes with a diagnostic test within windows or BIOS utility for memory sticks and hard drive and try running the complete test. Please post back if there are no such features as they would be provided. Try also doing some house cleaning for some dust and bunnies to make sure thermal events is not contributing to the problem.

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Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 2549 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 112971 MB, Free - 52348 MB;
Motherboard: TOSHIBA, IAKAA
Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled

I can no longer see my external monitor. I have hooked it up because my laptop monitor no longer has a functioning backlite/

In the past when this happens I used system restore, but now when I try that it says there is no restore point.


A:Solved: External monitor black in normal mode but visible in safe mode

The external monitor toggle was somehow unset. fn f5 fixed it.

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I need some help please as I do not know where to start.

I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work.

Now, it's happened again without me doing a Windows Update and I cannot get into safe mode.

I am really sorry but I cannot even follow the BSOD instructions to run a diagnostic tool because I literally cannot get into anything to run the diagnostics.

Can anyone offer me advice?

A:Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load

We can offer the best assistance if you would upload the following information

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I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.

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OS : WIndows XP SP3
My computer (actually on loan from my mother in law!) is taking ages to start and when it does, it is very slow to respond and even freezes. Eventually an Avast alert pops up and tells me it detected a rootkit called "Catchme". I didn't try to delete it, I don't know if I should have or even if Avast was right.
The PC was already slow when I first got it. I ran Malwarebytes before and it found a trojan.agent that was apparently deleted. I also ran JRT that found bad things too (tell me if you need the log).
When I run in Safe mode, the PC seems OK, more responsive.
Anyone to help me?
Thank you.

A:PC slow in normal mode, OK in safe mode, Catchme rootkit detected by Avast?

I turned PC on this morning, it was still very slow to start, but the Avast message about the rootkit didn't come up this time! PC was still slow to respond though.
I decided to run AdwCleaner (saved on to USB key from my laptop and copied then on to the PC) just to see and it found 9 "bad" registry keys. I cleaned them and restarted the PC as prompted. PC seems a bit faster to repond now. I also ran Malwarebytes (quick scan) which didn't find anything.
Still think something is not right, can somebody help me check for rootkit or anything else please? Thank you

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