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Unable To Update Anti-virus And Unable To Uninstall Apps

Q: Unable To Update Anti-virus And Unable To Uninstall Apps

Can someone look at my brothers log?! For some reason his computer can't do an anti virus update and when I go to the add/remove tap it won't let me uninstall certain programs. Also, there are some programs in his add/remove tab that seem weird. Thanks in advance!!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:05:21 AM, on 7/15/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\Grisoft\AVG7\avgcc.exeC:\WINDOWS\system32\ctfmon.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgemc.exeC:\WINDOWS\system32\drivers\KodakCCS.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywayR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.htmlR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.comR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.htmlR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.comR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by ComcastR1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dllO1 - Hosts: idenupdate.motorola.comO2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dllO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dllO3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dllO4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUPO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quietO4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dllO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exeO9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exeO16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dllO16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cabO16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cabO23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exeO23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeO23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeO23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exeO23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exeO23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exeO23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe--End of file - 6266 bytes

Preferred Solution: Unable To Update Anti-virus And Unable To Uninstall Apps

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Unable To Update Anti-virus And Unable To Uninstall Apps

Hi and welcome,

Sorry for delay.

if you still need help, please do the following:

Open Hijackthis
Click "config"
Click "misc tools"
Click "open uninstall manager"
Click "save list...."
Save the list and post the log.

Click bottom "back" button so you are back at main Hijackthis window.
Click "scan"
When done click "save log..."
Save log someplace and post it here.


What happens when you try uninstalling programs?
Which ones out of the list are you trying to uninstall but will not?

let me know also what you have done so far to try & fix the issues.


If it seems I have abandoned you (no reply in ~24 hours) please PM me. My email is flakey and sometimes I dont get reply messeges.

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Hello all,I work as a tech support analyst and support user remotely by taking control through Netmeeting. One of the users has been facing an strange issue.Here is the scenario...Whenever he right clicks any file or folder windows installer window comes up and says "preparing for installation..." stays for a while and goes off. It is very annoying as it would stay for at least a minute or two even after canceling it.Usually we get this kind of issues but we would get Installation File path window also and we select the .msi file path of that particular program and install it. That is all...But in this case we are not getting that file path window so that we can select the .msi file path and proceed.The program is Symantec Anti Virus Corporate Edition and OS is Win Xp.I tried uninstalling Symantec but I could not. I tied installing Symantec to overwrite it I could not. I tried to Install Windows Intaller Cleanup Utility but got administrative privileges error. I gave the user account admin privileges but did not succeed. So, finally I want to uninstall symantec manually or say remove symantec and re-install it.Please help me sorting out this issue...Is there any tool to remove symantec completely?How will I remove it otherwise?Is there any way to correct windows installer entries fro this program?]Thanks in Advance........Moderator Edit: Moved topic to the more appropriate forum. ~ Animal

A:Unable To Uninstall Symantec Anti Virus

Have you read this topic:How To Completely Remove Norton Security Products

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Hello. I have two anti virus protections on my computer system and I thought I had uninstalled one but for some reason its still on my computer and I can not uninstall it. Can anyone help me?

A:Solved: i am unable to uninstall my anti virus protection

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I resized my HD partitions and just generally jiggered around moving and deleting files. WELL!!! After that I couldn't get NAV to run, nor would it unistall, nor remove so I just deleted all the NAV files I could find. I'm now trying to install Norton Sysytem Works but it tells me it can't install the anti virus because a previous copy is installed. I've tried Reg Cleaner and deleted all the NAV in there but there must still be something somewhere. Any help please.

A:(Solved) Unable to uninstall Norton Anti Virus

Do you have any of the NAV services running in the systray? Do an alt+ctrl+del and see if ant services are running there too. If they are, highlight them nad select end task

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For the last few weeks, I (my daughter) has been unable to update her anti-virus program which was AVG Free. She told me of the issue about a week ago and I have been working on it since. She recently moved her computer in her room and didn't really notice that the wireless reception was poor. She needed to adjsut her antennae (802.11n). Unfortunatetly, her automatic updates were failing so her AVG was about 2 weeks out of date.

When I tried to update AVG, I would get a message indicating that update computer was unavailable. I searched the AVG website and found what looked like a solution but it did not work. I tried to download a new version of AVG and install it knowing that it would be the most update. This was unscessful. I unistalled AVG and installed Avast Anti-Virus program. I was also unable to update Avast with an 'update package broken' message.

I next trid SpyBot Search and Destroy (Free). It found a few things as did Avast as the scan ran but it did not fixe the issue.

I next ran MalwareByte Malware product. In the past, this has been successful but this time not so much.

I next ran the Avira boot disk. This was the first time I had used the product. It found no threats.

I next ran Hijack This and this is where I'm at. I uploaded the log file to TrendSecure. I am assuming that you can access it there.

My daughter informs me that a few times the pc has just shut down when she rebooted it. I have also found that I cannot bring up the ... Read more

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I pop onto the computer this morning, and I am unable to download the update from the website, or connect via AVG to get the update.
I was wondering if this is an issue others have been expierencing, or if there is perhaps a problem on my end of things.

My computer was running fine last night before I logged of.

Any help would be appreciated.


A:Solved: Unable to update AVG Anti Virus

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This was a nasty virus. I would attempt to run windows update but it would give me an error code and told me to check my connection. Norton would not update. Most free AV I could download but not update. When I would do any search on Google or MSN, it would redirect. It would also give me a google page does not exist if I went to a windows download update sit. After 2 days of working on this issue and using every AV I could find, I stumbled across a google group addressing this problem. It said to access this website, http://www.softpedia.com/get/Antivirus/Trojan-Remover.shtml This trojan was nasty but the program took about 5 minutes and cleared it. I didn't even have to go into safe mode. If your having this same issue, give this a shot before reinstalling anything, Hope it helps.

A:Unable to auto update windows/anti-virus won't update?

I am moving this to the Am I Infected forum from the HiJack This forum as no logs have been posted. ~ OB

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I am having issues updating any anti virus software via wi fi or LAN. I have also seen the following popup when doing a restart.CL RC Engine3 Dummy Winidow: QPService.exe - Application ErrorThe exception Illegal InstructionAn attempt was made to execute an illegal instruction,(0xc000001d) occurred in the application at location 0x00988fd9.Click OK to terminate the program.DDS (Ver_2012-11-20.01) - NTFS_x86Internet Explorer: 9.0.8112.16421Run by Paul at 17:20:47 on 2013-02-08Microsoft® Windows Vista Home Premium 6.0.6002.2.1252.2.1033.18.2814.1580 [GMT -5:00].AV: AVG Anti-Virus Free Edition 2013 *Enabled/Outdated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}SP: AVG Anti-Virus Free Edition 2013 *Enabled/Outdated* {B5F5C120-2089-702E-0001-553BB0D5A664}.============== Running Processes ================.C:\PROGRA~1\AVG\AVG2013\avgrsx.exeC:\Program Files\AVG\AVG2013\avgcsrvx.exeC:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\SLsvc.exeC:\Windows\system32\WLANExt.exeC:\Windows\System32\spoolsv.exeC:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\AVG\AVG2013\avgui.exeC:\Program Files\AVG\AVG2013\avgidsagent.exeC:\Program Files\AVG\AVG2013\avgwdsvc.exeC:\Windows\ehome\ehRecvr.exeC:\Windows\ehome\ehsched.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\SearchIndexer.exeC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Pr... Read more

A:Unable to update or install anti virus software.

Hello and welcome to BleepingComputer. I am The Dark Knight and will be assisting you. Please ask questions if anything is unclear.  Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com).There are 3 different versions. If one of them won't run then download and try to run the other one.Vista and Win7 users need to right click and choose Run as Admin.You only need to get one of them to run, not all of them.rkill.exerkill.comrkill.scrIt is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested on another computer and then transfer them to the Desktop of the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.Before proceeding any further the processes that belong to Windows Recovery need to be terminated so that it does not interfere with the cleaning procedure.Double-click on the RKill.exe icon in order to automatically attempt to stop any processes associated with Windows Recovery and other Rogue programs.===Please do not reboot your computer.  Now, please follow these instructions to run ComboFix.exe. Please visit this webpage for download links and instructions for running this tool:http://www.bleepingcomputer.com/combofix/how-to-use-combofix* Ensure you have disabled all anti virus and anti malware programs so they do not int... Read more

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Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:14:48 πμ, on 9/3/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16981)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Roxio\BackOnTrack\Instant Restore\BOTService.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEc:\program files\idt\wdm\STacSV.exeC:\Program Files\Eset\nod32kui.exeC:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exeC:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exeC:\Program Files\COSMOTE\Internet On the Go\AutoUpdateSrv.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Eset\nod32krn.exeC:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wscntfy.exeC:\Program Files\COSMOTE\Internet On the Go\Wilog.exeC:\WINDOWS\system32\ctfmon.exec:&#... Read more

A:unable to access anti-virus pages/update

Hey xalva,Welcome to BleepingComputer Forums! I'm Ltangelic and I'll be helping you fix your computer problem.Take note that I'm still in training, and my posts will have to be checked by an expert. This may cause delays in between my responses, I ask for your patience. Please stick with me until we get your computer cleaned up or it will be a wasted effort on both sides. ;)I'm looking at your log now, and I'll post back with a fix when I'm ready. Thanks for your patience.PS. If I've not been responding, and you wonder why, feel free to PM me and I'll give an explanation.LT

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I noticed on Tuesday that my Norton Anti Virus was not able to connect to Live Update.,aloso couldn't run live updates for Spyware Doctor. I was also being blocked from random websites.I;m running XP and Nortin 2005 Anti virus. After some searching around I discovered 000080>exe as well as ahuin.exe an STflex IE Helper. After deleteing these I was able to connect to previously blocked sites but still no Live update for Norton or Spyware Doctor.Any help would be greatly appreciated. Enlcosed is my Hijack this log.

Logfile of HijackThis v1.99.1
Scan saved at 5:43:10 AM, on 6/13/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Iom... Read more

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When I try to do windows update it just keeps saying searching for update, even if I leave it scanning for a day and a half, and if I try to do a Norton anti-virus patch application the computer says applying patch application for up to a day, by then I'm tiered of waiting, and I end up having to turn it off manually because I can't even get Ctrl, Alt, Delete to work. Someone, not from this site, tried to help me and said I had a virus called the Zeus Trojan and wanted to charge me money to fix it, but I don't know if  I believe them, cause they just called me up out of the blue and said I had it after doing one scan, and I not even sure how much I can trust them. Unlike bleeping computer I have experience working with all of you, and I trust your work.
In addition to the Farbar Recovery Scan Tool Result and the Addition Scan I'm going to add the results of what that other persons scan gave me last in the list.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 31-08-2016
Ran by Elizabeth (administrator) on ELIZABETH-PC (08-09-2016 10:59:47)
Running from C:\Users\Elizabeth\Desktop
Loaded Profiles: Elizabeth (Available Profiles: Elizabeth)
Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
====... Read more

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I had the McAffee anti-virus, but I got the dreaded Vista blue screen of death, so i removed McAffee and that fixed the blue screen. About a week ago I noticed that I would constantly be redirected to other websites after entering website addresses in. I attempted to use a trial Kapersky, but I could not get updates needed or updates for Window defender.

I know realize there is a virus and I can't seem to use an anti-virus since I can' get updates and they won't let me run scans. I have ad-aware, but that hasn't show any viruses or trojans. Any help would be wonderful.

DDS (Ver_09-02-01.01) - NTFSx86
Run by Go at 23:17:10.81 on Mon 02/16/2009
Internet Explorer: 7.0.6001.18000
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3000.2004 [GMT -8:00]
============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program... Read more

A:Unable to update Anti-virus definitions/Webpage redirect

I ran Malwarebytes and this seem to have removed the DNS changer virus or trojan that was causing constant internet redirects and stopping me from updating anti-virus definitions.

I did an Ad-Aware full scan and a Kapersky full scan and it came back clean.

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Been asked to post a HJ log as the other forum couldnt help.. http://www.bleepingcomputer.com/forums/topic238096-15.htmlDDS (Ver_09-06-26.01) - NTFSx86 Run by Emma Jones at 18:17:58.40 on 15/07/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.511.277 [GMT 1:00]AV: AVG Anti-Virus Network Edition *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}FW: Trend Micro Personal Firewall *disabled* {3E790E9E-6A5D-4303-A7F9-185EC20F3EB6}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\Program Files\COMODO\COMODO Internet Security\cmdagent.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\Program Files\Windows Defender\MsMpEng.exesvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\WINDOWS\system32\agrsmsvc.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Analog Devices\SoundMAX\SMAgent.exeC:\WINDOWS\system32\svchost.exe -k imgsvcC:\Program Files\TOSHIBA\TME3\Tmesbs32.exeC:\Program Files\TOSHIBA\TME3\Tmesrv31.exeC:\PROGRA~1\AVG\AVG8\avgam.exeC:\PROGRA~1\AVG... Read more

A:Internet real slow and unable to update some anti virus programmes

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I am unable to update any spyware/anti-virus programs. They all fail to connect as though i was not connected to internet. I can access internet just fine. I am able to connect to any website. I am not redirected anywhere. I have run Malwarebytes and super anti-spyware. Malwarebytes found several infections and i was able to delete.

Here is the DDS log:

DDS (Ver_09-10-26.01) - NTFSX64
Run by T E R E at 19:58:23.17 on Thu 10/29/2009
Internet Explorer: 8.0.6001.18828
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.4094.2360 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Program Files (x86)\AVG\AVG9\avgchsva.exe
C:\Program Files (x86)\AVG\AVG9\avgrsa.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrva.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.... Read more

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Recently I downloaded an extranet dialer to connect to the intranet at work from my home pc; however, there was a problem with the installation now I am unable to uninstall. After this I was receiving annoying Norton pop ups telling me that the pc was at risk there was no active firewall I disabled the pop up notify option in security center however the pop ups continued. When I tried a system scan Norton made me update definitions then generated an error stating to uninstall and reinstall Norton. So I uninstall/reinstall Norton Antivirus but encounter an error installing, then pop up states installation failed. Also now I am getting MIM error pop up with music match icon in the pop up.

I have ran lavasoft's adaware and it found 92 critical items, but didn't take any action on them. Instead I have ran haxfix.exe and hjthis below are the logs. Please help.
HAXFIX logfile - by Marckie
version 4.25
Sun 10/22/2006 9:45:34.56

checking for haxdoor
checking for a3d files....
a3d files not found

checking for matching notify keys....
no matching notify keys found

checking for matching services....
no matching services found

checking for matching safeboot services....
no matching safeboot services found

checking for other haxdoorfiles....
Checking for goldun

checking for SSODL keys....
no ssodl keys found

checking for notify keys....
no notify keys found

checking for services....
no services found

chec... Read more

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This Windows 7 32 bit PC will not run or install anything downloaded from any browser and MSE will not launch, I can't uninstall it and everything in its directory is locked and even as Administrator i cannot change the permissions. I went ahead and ran FRST and have posted the logs below. Thanks for any help you can offer.
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 22-06-2013
Ran by Administrator (administrator) on 24-06-2013 11:41:26
Running from E:\
Microsoft Windows 7 Ultimate  Service Pack 1 (X86) OS Language: English(US)
Internet Explorer Version 8
Boot Mode: Normal
==================== Processes (Whitelisted) ===================
(NVIDIA Corporation) C:\Windows\system32\nvvsvc.exe
(NVIDIA Corporation) C:\Windows\system32\nvvsvc.exe
(UPEK Inc.) C:\Program Files\Common Files\SPBA\upeksvr.exe
(Wave Systems Corp.) C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe
(McKesson MIG) C:\Program Files\Common Files\McKesson\MIG\Service\AliUpdate.exe
(TeamViewer GmbH) C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
(Microsoft Corporation) C:\Windows\system32\wbem\unsecapp.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(TeamViewer GmbH) C:\... Read more

A:Unable to access/use MSE or uninstall, cannot run/install any apps from browser.

Hi there,my name is Marius and I will be assisting you with your Malware related problems.Before we move on, please read the following points carefully.First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.Perform everything in the correct order. Sometimes one step requires the previous one.If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.Post up C:\ComboFix.txt.

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Hello, I am working for a company where we're trying to rollout some new Tablets with Windows 10; as these tablets are to be used with specific tasks in mind and potentially across multiple profiles, it would be ideal if majority of the Apps were removed PC wide. We already have it set in the group policy to disable the App Store and Cortana, and I have found many options online for running PowerShell scripts to remove the apps (Eg. Gett-AppxPackage *zune* | Remove-AppxPackage ) but when I attempt to add the -allusers portion to the code, it continues to only make the changes to the immediate profile. I have tried running this from the admin profile, and a secondary profile (running PowerShell as admin of course) but it continues to only make the change on the current profile, and the changes do not carry over to newly created profiles.

Any suggestions at all would be appreciated, as I am running out of options to try online. If you require any more information to help troubleshoot this, just let me know.

A:Unable to Uninstall Apps Multi-Profile Wide

Hello Imarch and welcome to the forums. have you tried setting the execution policy to unrestricted?

Set-Executionpolicy Unrestricted
When finished you can set it back to restricted which I am sure you would. I don't know if that would help your situation. See if there is anything here that will help. The author of this tutorial may be able to help if you post in that thread. PowerShell PackageManagement (OneGet) - Install Apps from Command Line - Windows 10 Forums

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domain admin accounts are unable to uninstall applications on win7 machines using the following method:

On a machine that is logged in by a domain user

1.) runas CMD with the domain admin account
2.) type appwiz.cpl
3.) select app and uninstall

error: you must be an administrator to remove this applicaton

the account can remove apps when it is logged in as itself, but not from runas.

any ideas?

A:domain admin unable to uninstall apps on win7

Oh and UAC is switched off too.

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Whatever I do to update java 6.0.18 to 6.0.20, I get the same error code:
"1606, could not find network location :. " (It is a stand alone computer, and no network installation.)
I get this message with online update by jucheck
I get it with online update with jxpiinstall.exe
It get it with the offline installer : jre-6u20-windows-i586-s.exe

And even more comprehensible, I get this error message if I try to uninstall Javan6.0.18
(I thought I make a clean installation after, but that is impossible too.)
the update from 6.017 to 6.018 went easy without any manual handling required.

I use: Vista sp2, on a Acer Aspire 5810T

A:unable install update java 6.020, and unable uninstall java 6.018

Hi -

See if Revo can take out ALL existing Java installations --> http://www.revouninstaller.com/revo_..._download.html

Also try the Windows Installer Cleanup Utility --> http://support.microsoft.com/kb/290301

Let Java check your Java installation --> http://www.java.com/en/download/dt_v...s_jre=1.6.0_18

Regards. . .



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Hi, A suspicious SVCHOST.exe just popped into my startup list. I bet it's not the only one causing my sudden computer slowdwon. I attached my HijackThis log and I hope someone gets to help me. Thanks!

A:Malware. Unable to Update any Anti Virus/Malware Program

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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Hello, I consider myself a fairly advanced computer user, but I'm having an issue I'm 99% sure is MalWare related. My laptop freezes CONSTANTLY, sometimes out of nowhere, and sometimes when I walk away for 5 minutes. I have tried numerous times to run AVG, Ad-Aware SE, and both freeze shortly after the scan starts (also tried in SAFE MODE). Now sometimes I can browse the we for hours, but as soon as a start a scan, install, or update, these issues are more common. I am fairly confident that this is not a hardware issue, since I've ran advanced diagnostics on them all, including BIOS. I have a HiJack This Log, and help would be greatly appreciated!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:17:22 AM, on 9/22/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDO... Read more

A:Unable to Run ANY Anti-Virus or Anti-Spyware programs, Comp freezes every 5 minutes.


--sorry, I'm desperate.

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Hello All,I am not able to update my Zone Alarm Internet security suite for some weeks now. I was directed here from the Zone Alarm Forum. Although I can browse through most of the websites, I am not allowed to access Zone Alarm update, Microsoft update. I also tried http://www.malwarebytes.org/mbam.php and also http://downloads.superantispyware.com/down...AntiSpyware.exe but was denied access both on IE and FirexFox.Further Filemon and RootkitRevealer do not work any on my machinePlease help.Thanks

A:Unable to access Anti-virus updates / Anti-spyware website

Thanks guys,
All problems solved Thanks to SuperAntiSpyware.

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Hey guys ... I've searched the forums and done just about everything that I can do so far to no avail and am at my wits end with this thing.So yesterday for no reason, FireFox just decides to close. Fine, no big deal, but then I relaunched and it did it AGAIN a few minutes later. Then I got the lovely Microsoft Security Essentials error message saying that I had a Trojan in Unknown Win32. Of course, I knew that was a fake, so I tried running my Spybot S&D, but it wouldn't load. Double-click, hourglass, nothing. Suddenly, I wasn't able to launch any anti-anything software, wasn't able to get to my regedit, task manager, nor launch a browser. Eventually, in safe mode, I located the Hotfix. exe, removed it, and the error message went away.However, I'm still unable to launch ANY anti-spyware/malware/virus software. In safe mode, I did actually download, register, and install StopZilla, which found 48 objects and removed them. I rebooted and ... yeah, same thing. Currently looking into getting a refund for that piece of fun.Spybot S&D loads in my systray and does the TeaTimer real time thing that it does, but I can't RUN it for scanning. Also, I have the installer for SuperAntiSpyware, but the nifty Double-Click, Hourglass, Done trick happens when I try to launch that for installation in safe mode OR out of it.In FireFox, I'll find a result for something that looks promising, click on it, and suddenly I'll be presented with another website ... Read more

A:WinXP - Unable to launch/install anti-spyware anti-virus and browser hijacked

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

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While attempting to install counterspy on a friends computer I got the message that says the system administrator has set policies that prevent this installation.I also tried malwarebytes and it refused to install.I'm logged in as the administrator.I also attempted to do a scan with AVG and it disabled itself.I tried an online scan at Trend Micro but I could not reach the website.The browser redirected me to some strange search engine.How should I go about stomping this thing out.

A:unable to install or run anti-virus anti-malware programs

Hi Defraggerman I suggest you post a HijackThis log for examination.A member of the HijackThis Team will walk you through, step by step, how to disinfect your computer.Read the Preparation Guide before posting a HijackThis Log.Please read, and follow, all directions carefullyRun a log, and post it in the HijackThis Logs and Analysis forum.Do not, post it in this topic.Do not, fix anything, yet.A member, of the HJT Team, will help you out.It may take a while to get a response from the HJT Team, because they are very busy. Please, be patient, as these people are volunteers. They will help you, as soon as possible.NOTE:Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.

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i cant seem to uninstall or update my itunes and how can i resolve this issue? 

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Operating System:       Windows Vista Home Premium
Computer:                     Compaq Presario SR5079UK                                          2 gb RAM
Problem:  "Windows Update; Error Code 8000FFFF"   "Unable to uninstall update KB929777"
Solutions Tried:
Disable all Antivirus softwareTry running windows updates, and receive the error message "Error Code 8000FFFF"I have been advised to uninstall update KB929777, when trying to do this I receive a further error"An error occurred, not all of the updates were successfully uninstalled"
I have also tried the above whilst running Windows in safe mode and the same errors are received.
Also tried the following:
Disable all Antivirus softwareAt command prompt; Net Stop WuAuServRename "C:\Windows\SoftwareDistribution"     to     "C:\Windows\sdold"Try installing download update "KB929777" - Unable to installAt command prompt; Net Start WuAuServTry running windows updates and, still receive the "Error Code 8000FFFF"
I have also tried the above in safe mode, however the service "WuAuServ" does not run in safe mode,tried installing the update "KB929777" and receive the error "Installer encountered an error: Ox8007043c. This service cannot be stared in Safe Mode"
I have also tried the following:Removing 1gb of RAM, Re-installing a previous ... Read more

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also, other programs fail accessing micro sd cards. using Malwarebytes pro. I'm running Win7 Pro on an Asus 64 bit machine.

A:unable to update anti-malware realtime scanner, windows update fails

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/617247 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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I'm trying to update my current genuine Windows 8.1 home to Windows 10. Unfortunately it fails no matter what method I use. I've tried everything. I think it's due to the fact that my windows apps are broken. Same goes for windows store and pc settings. Upon clicking any of the above I get an icon in the taskbar but clicking on it does not reveal any window. Also live update for the tiles associated with apps does not work.

I've tried already :

1. Automatic repair of windows store and apps with a dedicated microsoft app. Output : "Can't find ms-windows-store:PurgeCaches"

2. Using automatic registry repair tool called Wise Registry cleaner. Rebooted, nothing changed.

3. Ran 'regedit' and tried to access HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Packages
Unfortunately, folders 'Repository' and 'Packages' did not exist. Author of the troubleshooting guide available here [FIX] Error "ms-windows-store:PurgeCaches" While Resetting App Cache In Windows 8, 8.1 encouraged readers in comments to create these directories if they don't exist. I did so and established the proper permissions.

4. Accessed command prompt as administrator and typed the following chunk of code :
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml" and got the following err

. Output was :
Microsoft Window... Read more

A:Unable to update Windows 10 due to broken apps and store

Doing it through the forced update will fail. First run the DISM fix, DISM - Fixing Component Store Corruption in Windows 8

You can also download the ISO, which will allow you to upgrade from your desktop, by going to https://www.microsoft.com/en-us/soft...load/windows10 Download the tool, which will download the ESD-ISO, which you can then do the install.

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I am supporting a Windows XP SP2 PC and have the error "the installation source for this product is not available. Please verify that the source exists and that you can access it".
I am the local admin and the domain admin. This error pops up when I try to reinstall Office (Office updates fail) or update QuickBooks or Adobe or any other program on there.

What do I need to do to repair the Windows Installer associations for the sources, without using the Installer Cleanup Utility to uninstall everything and reinstall everything?

Is there anything that can be done short of that?

Thanks for any help!


A:Unable to uninstall, update or repair ANYTHING

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Hi all,

I am struggling to install 'Remote Server Administration Tools' on my Win 7, 64 bit Enterprise version.
I have managed to install KB958830 and when I try to enable 'RSAT' from 'Control Panel\Turn Windows features on or off' I get a message 'An error has occurred. Not all of the features were successfully changed'. So, I decided to uninstall KB958830 (RSAT) from the windows update but I get the message 'An error has occurred. Not all of the updates were successfully uninstalled'. It doesn't give me any clue where the problem lies! Any help would be much appreciated!


A:Unable to uninstall win update KB958830

Try uninstall it manually.
1.Create both folders i.e C:\Temp and C:\Sandbox
2.Download RSAT if you don't have and place it in C:\Temp
3.Run cmd.exe with elevated previlliges and type following commands:

cd /d C:\Temp
expand -f:* <full hotfix name>.msu C:\Temp
start /w pkgmgr /m:C:\Temp\<full hotfix name>.cab /up /s:C:\Sandbox

i.e for 64bit these commands would be:

cd /d C:\Temp
expand -f:* amd64fre_GRMRSATX_MSU.msu C:\Temp
start /w pkgmgr /m:C:\Temp\amd64fre_GRMRSATX_MSU.cab /up /s:C:\Sandbox

If it fail too run sfc /scannow command,run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

ans next attache to post all *.log files from C:\Windows\Logs\CBS folder

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Hello Experts,

I am trying to uninstall Windows Update which was done recently in order to fix an issue but when I uninstall it and reboot my system it always gets installed back again. I also disabled the automatic update and deferred it also, I even disconnected my PC from internet and then tried to uninstall it but every time I reboot after uninstalling, these updates always get installed back again especially the security related updates.

Any clues ?

A:Unable to uninstall windows update

Hi synny10rocz,

Welcome to the 10forums.

Try to hide the updates
Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums

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Hello Experts,

I am trying to uninstall Windows Update which was done recently in order to fix an issue but when I uninstall it and reboot my system it always gets installed back again. I also disabled the automatic update and deferred it also, I even disconnected my PC from internet and then tried to uninstall it but every time I reboot after uninstalling, these updates always get installed back again especially the security related updates.

Any clues ?

A:Unable to uninstall windows update

Hi synny10rocz,

Welcome to the 10forums.

Try to hide the updates
Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums

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I recently installed the Anniversary Update and I tested some apps to see if they work. I tried to open Wifi Analyzer and it immediately crashes after opening. After trying to open it multiple times I decided to reinstall. I uninstalled it but my internet went down so I wasn't able to connect to the store. Then I revert to the previous build 10586.545 for personal reasons.

The All Apps list somehow has that app on the list. I couldn't open it and it wouldn't let me uninstall. Once I got internet I went to the store and it says it is installed, but there is no open button.

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Hi there,

At a loss as to what to do now I have a very regularly BSODing laptop, which looks to be down to the installation of KB2670838.

I initially uninstalled a series of windows updates following the sudden onset of BSODs, but it failed to uninstall KB2670838, and after lots of reading, this seems likely to be the cause of the issues.

I'm not so much worried about the BSODs - given the apparent cause documented all over the place -however, what worries / frustrates me is that I can't uninstall KB2670838, with the errror "An error has occurred. Not all of the updates were successfully uninstalled." After scouring google, I have got nowhere in resolving the problem.

I have tried System Update Readiness tool, but this comes back with no errors:


Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-06 21:48
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Seconds executed: 88
No errors detected
Would really welcome suggestions as to next steps. CBS zip attached.

If you need any other sys info, log files, memory dumps etc, please confirm, and I'll send across.

Thanks in advance!


A:BSOD following KB2670838, and unable to uninstall update

Hello and welcome leplop find the date of the update and system restore to before that.

Now in the system restore it might not give you many dates but be patient and do what is in mt pic.

I am assuming that you know where system restore is - sorry but a lot of folks don't

Once you get back to before that point update in bits leaving out that particular one.

Tip never a good idea to download and install updates in large batches

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Hi! I am unable to update malwarebytes and superantivirus, I can't even access their websites to install the updates manually besides that I don't see anuthing bad here in my PC I tried to scan with malwarebytes w/o updates but nothing was found. My issue seems almost the same as the other thread here that MAS_POGI was attending to (unable to install anti-virus). I hope someone can help me on this.

A:unable to update anti-malware/spyware

I've downloaded Combo-fix, installed and ran the application then a log came out and this is what's there:

ComboFix 09-08-07.09 - brokenblades 08/09/2009 1:22.1.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.3327.2784 [GMT -7:00]
Running from: c:\documents and settings\brokenblades\Desktop\Combo-Fix.exe

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

c:\documents and settings\brokenblades\Local Settings\Temporary Internet Files\_tm176.tmp
c:\documents and settings\brokenblades\Local Settings\Temporary Internet Files\stb06759.tmp

((((((((((((((((((((((((( Files Created from 2009-07-09 to 2009-08-09 )))))))))))))))))))))))))))))))

2009-08-09 07:21 . 2009-08-09 07:21 -------- d-----w- c:\windows\Sun
2009-08-08 10:34 . 2009-08-08 10:34 -------- d-----w- c:\program files\NVIDIA Corporation
2009-08-08 10:34 . 2009-08-08 10:34 151552 ----a-w- c:\windows\system32\nvRegDev.dll
2009-08-08 10:02 . 2009-08-08 10:02 0 ----a-w- c:\windows\popcreg.dat
2009-08-08 10:02 . 2009-08-08 10:02 0 ----a-w- c:\windows\popcinfot.dat
2009-08-08 09:59 . 2008-11-20 19:19 9200 ------w- c:\windows\system32\drivers\cdralw2k.sys
2009-08-08 09:59 . 2008-11-20 19:19 9072 ------w- c:\windows\system32\drivers\cdr4_xp.sys
2009-08-08 09:54 . 2009-08-08 09:54 -------- d-----w- c:\documents and settings\brokenblades\Application Data\Apple Computer
2009-08... Read more

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None of the anti-malware programs I have will update and in many cases I am being redirected when I try to access their websites or I get an unable to connect message. Occasionally I get fake alert pop-ups (windows has detected a system infection run anti-spyware now etc.) tomorrow I am going to transfer an updated version of MBAM from another computer and run that to see if it turns up anything. Right now all my programs say nothing is found but they haven't been updated in weeks due to this problem, I am at the end of my knowledge so any advice at all is greatly appreciated. Thanks for your time.

A:unable to update anti-malware programs

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. Other types of malware may delete the main mbam.exe executable file during installation or when attempting to perform a scan which results in various errors. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware for using Rkill or downloading a renamed version of mbam.exe. Do not reboot after running Rkill. Immediately after running this tool, you need to perform your scan with Malwarebytes Anti-Malware.Note: You may have to make repeated attempts to use Rkill several times before it will run as some malware variants try to block it. If you get an alert that Rkill is infected, ignore it. The alert is a fake warning given by the rogue software which attempts to terminate tools that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.

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While downloading tool to help me download video, VLC was downloaded to my computer. When I go to Add/remove its not there. I think a virus is on my computer because when I try to load task manager I get an error message that says task-manger is not a valid windows image and that I need this against my installation disket.

A:Virus/Unable to uninstall VLC

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:29:08 PM, on 8/22/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\WINDOWS\System32\wltrys... Read more

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Since starting to run Windows 8.1 a couple of weeks ago I have been unable to open iTunes, Getting the messages. 'The program can't start because MediaToolbox.dll is missing form your computer. Try reinstalling the program to fix this problem' & 'iTunes was not installed properly. Please reinstall iTunes. Error 7 (Windows error 126)'.

When I try to uninstall iTunes I get this message 'The feature you are trying to use is on a network resource that is unavailable. Click OK to to try again or enter an alternate path to a folder containing the installation package 'iTunes6464.msi in the box below'

I have no idea what to do to resolve either problem. I'm not very technical so very simple language would be greatly appreciated.

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Let's start with I'm a complete noob, but I'm smart and I know how to Google stuff...

I've tried SO many threads and techniques to fix this, but I'm unable to, this has been a VERY deep rabbit hole I've traversed and can't find my way back out.

Let's start at the beginning...

I stopped auto installing updates because I had issues with doing so in the past, so my windows updates stacked up for a bit. (I know, I suck!)

I started installing them all last month and found 4 that would not install, a couple of them seem to be serious and my friend recommend I get them fixed.

I've run sfc /scannow it NOW shows no validation errors. But there were errors the first time.Windows Resource Protection did not find any integrity violations.
I've run dism and it tells me the store is repairableC:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /ScanhealthDeployment Image Servicing and Management toolVersion: 6.3.9600.17031Image Version: 6.3.9600.17031[==========================100.0%==========================]The component store is repairable.The operation completed successfully.

I've run /startcomponentcleanup:\WINDOWS\system32>Dism /Online /Cleanup-Image /StartComponentCleanupDeployment Image Servicing and Management toolVersion: 6.3.9600.17031Image Version: 6.3.9600.17031[==========================100.0%==========================]Error: 1168Element not found.

I've run DISM and it tells me it can't find the source, C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Res... Read more

A:DISM unable to repair, unable to uninstall KB3022345

I followed KYHIs directions and was able to get DISM to use the source pointed to: http://www.eightforums.com/network-s...tml#post512897

The zip file RESTOREHEALTH v2.ZIP has been renamed to IMAGE_HEALTH.zip and is available here:


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FRST logs...Let me know what to remove
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:17-02-2016
Ran by raul (administrator) on RGWORK (17-02-2016 11:42:04)
Running from C:\MalwareCleanup
Loaded Profiles: raul (Available Profiles: raul)
Platform: Windows 8.1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Softex Inc.) C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\NisSrv.exe
() C:\Program Files\Hewlett-Packard\SimplePass\opvapp.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Microsoft Corporation)... Read more

A:Laptop unable to upgrade to Win 10 and unable to uninstall some items

Hi TheSentinel,

Please do the following,Uninstall some programs:
We need to uninstall some unwanted/unneeded programs.
Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:WSE_Astromenda
Google Chrome Packages
Search Protect
After completing uninstalls, please manually reboot your machine!    If you get the message like: An error occurred while trying to uninstall, just press Yes.    If you are unable to uninstall all programs, please inform me, but continue with other steps.  Scan with Zemana AntiMalware Free:
Turn off the real time scanner of any existing antivirus and firewall programs while performing scan
Please download and install Zemana AntiMalware Free
Double-click software shortcut on the desktop and follow the prompts to install the program .
If an update is available, click the Update now button.
At the end Click Settings > Advanced > ''I have read the warning an wish to proceed anyway'' Click
Auto Launch > Untick the box next
Scan type > Smart scan (Default)
Close all open files, folders and browsers
Click scan now ''Run as Administrator'' and a threat Scan will begin.
When the scan is complete, Press report and send me report.

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Hey all,

So I had an email go out to all my contacts from one of my emails titled "my girlfriend's video.." The email had a video, and a messaging saying the video was very exciting and they should take a look. Naturally, I went to run my anti-virus (Anti-vir) and spyware protector (Ad-Aware). When I went to update Ad-Aware, it told me that I wasn't connected to the internet. I tried to uninstall Ad-Aware, and re-install, but it would not allow me to uninstall or manually delete. (no process for it running in task manager) Virus scan was ok, and the non-updated ad-aware I ran came up with 1 object that it deleted. Am I ok now, or should I be looking deeper?

Thanks for the help,

A:Email sent to all contacts/unable to uninstall or update Ad-Aware

1. What email program are we talking about here?
2. Is the message present in "Sent" folder"?

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Windows is giving several error messages wanting me to download the XP Security Center software. The errors keep opening up the XP Security Center and running a scan which finds trojans and other stuff. Tried to download and run AVG and Spybot, but neither will run. Spybot installed, but AVG would error out before install was complete. Tried to run HiJack This and it will not run either. At this point I can't really think of anything else to do. Any help would be appreciated.

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Hello, first post here. I've got a really annoying problem on my hands. I'll try to keep this short and concise.

I have what I believe to be a spyware problem. It has gotten to the point where my internet's being affected by spyware. My internet is now noticeably slower, and one of three things will happen whenever I try to visit any page:

1) I will connect to the page
2) The page will fail to load ("Unable to connect")
3) If I am clicking on a link through a google search, first I will be directed to a completely different site, where then I will click on back and then the link again, and it will do either 1) or 2).

The really annoying part comes when I try to update my anti-spyware: Both Ad-Aware and Trend Micro (Housecall) both fail to update as a result of internet connectivity. AVG states that it's fully updated, but since it hasn't found anything, I'm having doubts.

I haven't installed anything in-between when my internet was fine, and when I first noticed these problems, as far as I know. I'm using Vista Ultimate, with Service Pack 2.

If anyone can help me, please do. If you need additional information, I would be happy to provide it. I HAVE asked for help elsewhere, but I never received any. So please, any help would be greatly appreciated.

A:Slow Internet/Unable to update anti-spyware

Hello Let's try getting in like this.Reboot into Safe Mode with Networking How to enter safe mode(XP)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode with Networking using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. >>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
If nothing happens or if the tool does not run, please let me know in your next replyDo not reboot your computer after running rkill as the m... Read more

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I have something on my computer that is doing some pretty nasty things. I started noticing things when it started redirecting my Google searches. I tried to run Malware Bytes and ComboFix but whatever I have shuts them down after a few seconds and then refuses to let me open them again. Microsoft Security Essentials can no longer be activated and I am getting odd prompts from my Firewall asking to unblock certain programs that were, previously, standard issue.

I have even tried running malware removal in safe mode and can't get anything to work.

Please help.

A:Really bad Malware and possible virus - unable to uninstall

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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I play a lot of PC games, and in one particular game, I have been having a graphical glitch. This is apparently related to the Windows KB2670838 update, and many people on various forums have solved the problem by removing this update.
I first tried removing the update from 'Programs and Features -> Installed updates', but get an error 0x80073701 'referenced assembly not found'.
Instead I tried to uninstall using the command prompt 'wusu', then tried again in safe mode, and even tried uninstalling IE10, the apparent cause for this update in the first place.
None of these attempts have succeeded for one reason or another, and I wondered if anyone has any help?

A:Unable to uninstall windows update KB2670838, error 0x80073701

Rsstn welcome to SevenForums

when you ran wusa /uninstall /kb:2670838 did you run it inside an Elevated Command Prompt ?

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

then type

wusa /uninstall /kb:2670838 and press <ENTER>

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When I try to uninstall my old version of Java via Add/Remove programs it uninstalls all the way through, but at the last moment comes with the following message: Internal error 2330 . 23 C:/programs files/java/jre1.5.0_02/bin/client.

I cannot find anything about this on the web? Do you have any suggestions?

Thanks, KoosHopeloos

A:Unable to uninstall Java 5 update 2: internal error 2330. 23


Thats a Windows Installer error.

"Internal Error 2330: Error getting file attributes: [3] GetLastError: [2]"

Which version of Windows Installer do you have?

You can go into C:\Program Files\Java and delete that folder. It will delete the software from your computer as long as its not running.

Then if you download the latest update 10.. jre 1.5.0_10, it will overwrite the necessary keys and you should be fine.

Latest Java Runtime Environment: J2SE(TM) Runtime Environment 5.0 Update 10 has been released
Latest Flash version (if you don't yet have it): Flash has been released

See if that helps

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