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Solved: Windows Performance Index reduced?

Q: Solved: Windows Performance Index reduced?

My laptop had a windows performance rating of 3.0 Today it is 2.6 (gaming graphics). How did it happen? The laptop is two months old. Many thanks.

RELEVANCY SCORE 200
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A: Solved: Windows Performance Index reduced?

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RELEVANCY SCORE 70.8

Hello, I am experiencing low performance & Some kind of freezin that dissapears and re- apears. Also, I have a big number of processes running . What can I do.

Thank You in advance
 

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RELEVANCY SCORE 62.4

Hey guys,

Just got a weird scenario.

I have a Toshiba Satellite A300M00 Notebook and got it about a year ago with Vista Home Premium. I purchased the new Windows 7 Home Premium (Full) and did a clean instal.

Now they issues is this. When i was running windows vista my WEI (windows Experience Index) was at an overall 5.0 (knowing that vista's max is 5.9, my laptop was pretty powerful and ran games and other things beautifully).

So knowing that Windows 7 is supposed to increase computer performance, the opposite has actually happened on my system (both by looking at the WEI which is now 3.8 and the performance itself with games in particular being much slower).

I was wondering why this may be the case, i have installed all driver related to the graphics card which is an ATI Mobility Radeon HD3650 512MB Ram. My CUP is 2.5Ghz Dual core, i have 4GB Ram and a 400GB Harddrive.

The windows experience index is as follows. Processor went from about 5.4 to 3.8, RAM went from 5.0 to 4.0, Graphics stayed about the same at 5.2, gaming performance went from 5.5 to 6.1 and HDD went from about 5.2 to 4.9.

The lowest of those being the Processor is the subscore and not only is this rating system different but the performance is actually worse with games, Far Cry 2 i use to be able to run 1,024 x 768 with 2XAA at Very High Graphics nicely (just as an example).

So anyone with any answers would be awsome.

Thanks

A:Windows 7 Performance Index dropped on Laptop

Its just a number that too many folk pay far too much attention to...Enjoy Windows 7..

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RELEVANCY SCORE 62

My computers CPU performance rating had been 5.3. However, recently while playing Oblivion, I started noticing some slowdowns. On a hunch, I did the ratings again and saw that the CPU performance rating has dropped to 4.7, with no hardware being changed. This problem used to happen previously, when for some reason, the CPU multiplier used to go down to 6. I always rectified by resetting it to 8. This time, however, the CPU multiplier has not changed. Can someone please help me out?

My rig:
OS: Windows 7 64 bit
Processor: Intel Core 2 Duo E6420 2.13 GHz
1x2GB DDR2 Ram 667 MHz
1x1GB DDR2 Ram 667 MHz
1GB Geforce 9400GT
Gigabyte GA-G31M-S2L Motherboard

A:windows experience index discrepancy+performance slowdowns

Btw, I was replaying mass effect 2 and there were slowdowns in that game too.

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RELEVANCY SCORE 61.6

Hello guys. Recently I've bought I PowerColor ATI HD 6790 1 GB DDR5 video card. My old one was the 4670 version, though it was from Gigabyte. And oddly enough, my performance seems to have been reduced.

This is my current setup

AMD Athlon(tm) 64 X2 Dual Core Processor 5200+
PowerColor Ati HD 6790 1GB DDR5
ECS GF8100VM-M5
Lc-Power LC 420H-12
Western Digital 500gb Sata2 7200 Rpm 32mb Buffer
3,00 GB RAM
TSSTcorp CDDVDW SH-S203B ATA

What could be causing this and what would be the solution?

Thank you

A:Reduced Performance

No one got a clue?

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RELEVANCY SCORE 61.6

I've had a lot of reduced performance with my system lately, in addition to a lot of windows error messages for some reason. I just un-installed a handful of anti-spyware/malware apps because I had way too many.
Now I'm left with HJT, MalwareBytes (w/ active protection), TuneUp2009, ZoneAlarm, & Spyware Blaster
Is this sufficient protection?
Applications load up much slower and the start is lagged.
Otherwise I haven't had too many issues, a couple crashes few and far between.
Any ideas?
Thanks

GIGABYTE GA-EP45-UD3P LGA 775 Intel P45 ATX Intel Motherboard
Intel Core 2 Duo Wolfdale E8400 @ 3.0Ghz
G.Skill 4GB (2x2gb)
Sapphire 100245L Radeon 4850HD 512mb
Antec Earthwatts 650W PSU

Windows XP Pro SP3
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:36:40 PM, on 10/19/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\GIGABYTE\EnergySaver\GSvr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.ex... Read more

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RELEVANCY SCORE 61.2

Hello,

I use my work PC mainly for developing an application in VB.NET using Visual Studio standard 2008. Up until a couple of weeks ago the system has run perfectly but during the last wee while ive noticed it takes ages to boot. And running even more than one or two applications cripples the machine to the point where your waiting around for 60seconds + for outlook to load.

PC SPEC:
Intel Core2 6400 @ 2.13GHz
2.00GB RAM
Vista Business 64-bit
System rating = 4.9
Anything untoward in this HJT log?


---

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:03:47, on 10/09/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
C:\Windows\SOUNDMAN.EXE
C:\Program Files (x86)\Kontiki\KHost.exe
C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files (x86)\Razer\DeathAdder\razerhid.exe
C:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\IDE\devenv.exe
C:\Program Files (x86)\RAMBooster.Net\RAMBooster.exe
C:\Program Files (x86)\Razer\DeathAdder\razertra.exe
C:\Program Files (x86)\Razer\DeathAdder\razerofa.exe
C:\Users\andrew\Documents\Visual Studio 2005\Projects\__LATEST__\MyOffice\MyOffice\bin\Release\My Office.vshost.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Windows Live\Toolbar\wltuser.exe
C:\W... Read more

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RELEVANCY SCORE 61.2

It takes about ~4 mintues to boot this laptop, inexplicable CPU usage. Though the usage isn't consistently bad. Today I experienced such taxed resource usage, that simply moving the cursor across the screen had a choppy latent effect. I'd move the cursor, and about 1-2 seconds later, it would move it's position on the screen. I have ran Ad-aware, and Spybot, and they removed only tracking cookies. Trendmicro housecall came up with nothing. Here is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 9:47:57 AM, on 8/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\CISCOS~1\VPNCLI~1\cvpnd.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network... Read more

A:suspiciuosly reduced performance

Does not sound like malware but let's take a perfunctory look

1. Download this file using either of these links

http://download.bleepingcomputer.com/sUBs/combofix.exe

http://www.techsupportforum.com/sectools/combofix.exe

2. Double click on combofix.exe & follow the prompts.

3. When finished, it shall produce a log for you. Post that log & a fresh HJT log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

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RELEVANCY SCORE 61.2

Today I've noticed a significant reduction in my computers performance. I installed a fresh copy of spy sweeper and it came up with 2 pieces of malware

Mal/Generic A
Mal/Keygen C

unfortunately it keeps jamming up so it wont erase them. Any help scanning the system would be much appreciated.

Windows 7 Home Edition, standard HP desktop.

Btw I did install a video card upgrade today, dont know if that could have potentially effected things, but it has been runnning worse since.. went from 256mb integrated to 1gig ATI Sapphire HD4670..

Thanks,

A:reduced performance and possible Malware

Spy sweeper has at last work and cleared the Malware it has found, but the fact that there is any on here worry's me. None should exist.

I would really appreciate help doing thorough malware and virus scans to help optimize performance.


Thanks,
Pete

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RELEVANCY SCORE 61.2

Cry Performance reduced after reinstalling WinXP pro

I have just reinstalled my system (XP Pro) and updated it online to SP2. Authenticated updated and all. I haven't changed any hardware and in fact I reinstalled less software than before.
Since reinstallation and updating, I've noticed considerable deterioration on system performance, reflected e.g. on scroll speed (eg in Firefox and in Word & Excel. For firefox I've checked "smooth scrolling" it's off. Especially Word used to be up to 1page/sec while scrolling with arrow keys, now is down to 5-6 sec/page. Also: normally Word shows the page numbers (lower left corner) changing as you scroll - not anymore in my case. Page numbers remain change only after scrolling stops. Other example is when I move windows on the screen, movement is not spooth but rather jerky.
Any ideas?
My 2.66GHz machine is clean according to avast antivirus, spybot, adaware & adwatch, Netscape's own spyware scanner. Reg mechanic finds no problems. HD (40GB) is error free and cleaned-up and defragmented. Smooth scrolling options are off.
Thanks to anyone who could help.

A:Reduced performance after reinstalling XP

Help with MS Office is another forum, so I can't hep you with Word settings.
As far as your general slowness issue: If it's slower now than it was before the re-install, then you did something different this time than you did previously. Try and think what that might be. I could sit here and guess all week and we might never stumble across it, there's just too many things that could affect performance.

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RELEVANCY SCORE 60.4

Hello,

Week ago I bought new SSD drive. (OCZ Agility 3, 2.15 firmware)
I made fresh install of OS, newest drivers etc.
SSD and my system was working very well but I was disapointed to my SSD-benchmark results. Well I tried to increase performance by updating my motherboard bios. Bios update succeed but it didnt really increase performance of my ssd, new bios reduced writing performance notable. (MOBO = Asus m4a87td/usb, bios v.2001) AHCI is on.

What with that 103424? Shouldnt it be 1024? Previous score over 400 points, now just 300. (disappeared in picture)

Also noticed another problem. I can't boot my comp if I have external drive plugged in.
I just can't change my 1st device boot to agility drive in bios because it's not in the list of boot devices. Well I unplug external drive and its working. Also thought that bios update would fix it but it didnt.

-Valtsu

A:SSD Performance reduced after BIOS update.

Your numbers are lower than most, but I don't know if it would be noticed in real life as opposed to a benchmark.

I think that 103424 is a reference to alignment. If it's evenly divisible by 4, it should be OK--and it is.

Not sure about the BIOS/external drive issue. Was the external connected when you did the clean install to the SSD?

One way or another, I'd make sure all boot files were on the SSD and that it appeared in the BIOS and was bootable, regardless of whether the external was plugged in.

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RELEVANCY SCORE 60.4

Observations and Steps Taken:

IE crashes "on the reg"

Sample Event Log Entries Left by crashes:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 6/29/2006
Time: 6:28:11 PM
User: N/A
Computer: FREDXPS
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module vlsp.dll, version 1.0.0.11, fault address 0x0000443e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 76 6c 73 70 2e in vlsp.
0038: 64 6c 6c 20 31 2e 30 2e dll 1.0.
0040: 30 2e 31 31 20 61 74 20 0.11 at
0048: 6f 66 66 73 65 74 20 30 offset 0
0050: 30 30 30 34 34 33 65 0d 000443e.
0058: 0a .

[and]

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 6/29/2006
Time: 6:34:07 PM
User: N/A
Computer: FREDXPS
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x0003426d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69... Read more

A:IE Crashing & BSOD's & reduced performance

Hello ford66,

I'm not seeing anything malicious in this log and the error messages you posted are related to your Operating system and Wireless Networking Card.

There are however, a few entries we can fix in the log.


From Normal Mode:


Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they exist (make sure you do not miss any)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell4me.com/mywaybiz
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://bfc.myway.com/search/de_srchlft.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell4me.com/mywaybiz
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
Fix all the Logitech O18 entries except the first one--leave one entry intact:
O18 - Protocol: bw+0 - {D2939ECD-BEA3-46F6-B9EF-2732BE9F4E2C} - C:\Program
Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll

Click 'Fix Checked' and close HijackThis.

-----------------------------------

Reboot your system.

----------------------------------

Although the tools and scans you ran previously didn't come up with much, let's double-check and run a scan with Panda and see if it finds anything.

Perform an online scan using Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan"... Read more

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RELEVANCY SCORE 60.4

Hi.i have recently purchanced a Lenovo Yoga-500. it's working perfectly when fully charged and not charging.although when i'm at home and using it while it's plugged to electricity it runs extremly slow.My operating system is windows 10, Specs are i7-5500u 2.40Ghz8Gb Ram, Display system Intel graphics 5500 and Nvidia GT 940M.when the laptop is charging and operaring at the same time the fan runs really slowly, once i remove it from the power source it IMMIDIATLY start running at full speed.Anyone can help me solve this issue please?? 

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RELEVANCY SCORE 60.4

I am reasonably computer-literate, at least to the point of maintaining an efficient and virus free computer to operate at top performance. Inexplicably, my gaming performance on applications which normally achieve steady frames in the 40's and 50's range are completely stuttering around 2-3. My computer is very well maintained, with a commit charge of 123, regularly defragged, registry cleaned, scanned for viruses, etc. I thought that it might be a case of conflicting drivers, and as such updated all of them, with the exception of my BIOS (was going to try but am out of floppy disks). The only other thing that I can think of besides a BIOS conflict is that in the add/remove programs list is a Client Hack 1.9.2d that cannot be removed, nor is it recognized when I do deep scans with kaspersky or bitdefender. it seems unlikely to me that one virus is drastically reducing my gaming performance, its possible that a particular setting on my computer is wrong, but I checked everything I know (including BIOS AGP aperture settings, etc). Please, any assistance would be GREATLY appreciated, as this has been driving me mad as I've been trying to remedy this on my own for the past few days.
 

A:HELP!!Gaming Performance Drastically Reduced- Tried Everything!!

bump
 

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RELEVANCY SCORE 60.4

I have purchased a gaming laptop in august of last year and it has been about 11 months since I've got it. For the first 8 months everything was amazing, i was getting high fps and good performance on all my games. Then about 3 months ago, the performance
went dramatically downhill. I wasnt sure as to why this happened so i restored my whole laptop but to no effect.
Any ideas? Anything helps,
Thank you.

Specs:
Name: Asus GL503GE-RS71 ROG Strix Scar Edition 15.6" Gaming Laptop
CPU: i7-8750H
GPU: GTX 1050 Ti
RAM: 16 GB (Initially 8, I upgraded to 16 about 2 months into buying the PC.)
Memory 1: 500 GB 3.5" SSD
Memory 2: 250 GB M.2 SSD

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RELEVANCY SCORE 59.6

Hi,

This problem has me completely baffeled. I'm not even sure if this is the right forum to be posting in. (If you can suggest a forum better related to topic please do).

Recently I noticed my whole system being slower and more sluggish. Especially playing games. I checked my windows experience index and it had changed from 6.5 to 2.9.

The only scores in the list that have changed signifigantly are my cpu (now at 2.3) and my memory access(2.9).

This happend to me once before about 6 months ago. In the end I updated my dell bios from a10 to a11 and my score went up to 6.5 and my performance was percieveably improved.

Now I dont understand why (what seems like the same problem) has happened again.

I'd be very grateful if somebody could help me figure out why my system has suddenly slowed down so drastically.

Thanks,

dub

A:CPU and memory performance suddenly drastically reduced

Take a look at Task Manager when it is running slow. Look at processes to see what is taking up RAM and CPU cycles.

Does it boot as quickly as before?

I wouldn't expect a BIOS change to improve things.

Look at Resource Monitor to see how much RAM you are using at any particular time.

Have you done any tests of your RAM or hard drive to confirm they are OK?

How confident are you that you have no viruses or malware?

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RELEVANCY SCORE 59.6

 When using 90w adapter with Lenovo W510 the performance is reduced even when the system shows low power consumption (40W).  if you switch to battery - strangely, the performance improves. It is understandable that the performance will be limited (reduced CPU and GPU clock speed) under 90w power supply (to protect the adapter) but it shouldn't be limited immediately.  if I watch a video it doesn't really work with the 90w travel adapter (very very slow) - then I take the power cord out and WOW everything works fine... The bios should be fixed so that the clock limit will kick in only when the power consumption goes up.  otherwise, when you travel with this expensive machine you have to either carry the super heav y 135w adapter or get a performance of a net book.... Does anyone know about a fix?













Solved!

Go to Solution.

A:Lenovo W510 with 90W adapter - Reduced Performance

When using 90w adapter the performance is reduced even when the system shows low power consumption (40W).  if you switch to battery - strangely, the performance improves.
 
It is understandable that the performance will be limited (reduced CPU and GPU clock speed) under 90w power supply (to protect the adapter) but it shouldn't be limited immediately.  if I watch a video it doesn't really work with the 90w travel adapter - then I take the power cord out and WOW everything works fine...
 
The bios should be fixed so that the clock limit will kick in only when the power consumption goes up.  otherwise, when you travel with this expensive machine you have to either carry the super heav y 135w adapter or get a performance of a net book....
 
Does anyone know about a fix?

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RELEVANCY SCORE 59.2

I have a DV6 Hp Pavillion laptop, which was working perfectly up until a few days back. Even though it is a little old, because of my 8GB RAM , 2Gb ATI Radeon and i7 Sandy Bridge it was functioning efficiently until now.
I replaced my battery and charger a year back. The laptop was was also replaced about 2 months ago.

In the last 1 week, I have noticed that my laptop is always heated and overheats even when I play any low graphic games .This I presumed was because of a battery/power issue which caused the laptop to lag/hang. Henceforth, I ran an energy diagnostic test on my system and came up with the follwing results (I will post them below this paragraph).

The diagnostic report shows that there seems to an issue with the ACPI _TSD Object Failed Validation. Can anyone please help with this and tell me how to rectify this issue?
Power Efficiency Diagnostics ReportComputer Name
DESKTOP-F0UVKPI

Scan Time
2016-10-05T19:21:43Z

Scan Duration
60 seconds

System Manufacturer
Hewlett-Packard

System Product Name
HP Pavilion dv6 Notebook PC

BIOS Date
07/20/2011

BIOS Version
F.1A

OS Build
14393

Platform Role
PlatformRoleMobile

Plugged In
true

Process Count
87

Thread Count
1788

Report GUID
{ae83c494-f2b4-4ced-8675-d87455a2afd8}
Analysis ResultsErrorsSystem Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
HDAUDIO\FUNC_01&VEN_111D&DEV_7605&... Read more

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RELEVANCY SCORE 59.2

Hi Team
Ive an older notebook that i still use when needed, but recently it has become  increasingly slower and slower and very temperamental. By this it can take a load of time to load up a page, or any simple task can just hang, to the point i will go start making a coffee! It just seems to some days really struggle to do anything.Whilst not the fastest notebook it has saved my bacon on a few ocassions, i would like to keep it as a spare but dont know why its all of a sudden having issues.
 
The notebook is a Operating System is a Windows Vista Home Basic 32-bit SP2 running an Intel Celeron M @ 1.86GHz Conroe-L 65nm Technology, its RAM consists of  1.00GB Dual-Channel DDR2 @ 266MHz (4-4-4-12), the Motherboard is a Acer Volvi2 (U2E1) and the Hard Drives is a 75GB Hitachi HTS542580K9SA00 (SATA).
The hard drive has been partitioned by the previous owner i assume, as i certainly didn’t do it. It looks like the following
Partition 1
                Partition ID         Disk #0, Partition #1
                Disk Letter          C:
                File System         NTFS
      ... Read more

A:Acer notebook performance dramaticly reduced recently

Hi
 
Yes, low free space on the C drive is a problem here. Experts recommends at lease 15% free space in the OS partition for proper system operation. Other than the free space issue, there might be additional problems in your system such as malwares, failing or old aging hard dive etc. Please try the below steps.
 
Transfer all the data that can be moved from C to D partition. Free up maximum space as you can. 
 
Download and run TFC to clean all kind of temp files.
    
      http://www.bleepingcomputer.com/download/tfc/
 
 Uninstall unused applications.
 
      Open Control Panel --> Programs and uninstall all the software which you never used. They only help to eat hard drive space and slowing down Windows by adding unnecessary services.
 
To detect and uninstall bloatwares pre-loaded by laptop manufacturer, you can use the free program PC Decrapifier.
 
     http://pcdecrapifier.com/
 
 
 Use Microsoft Security Essentials as the antivirus solution.
 
      Most of the third party AV programs are huge resource hogs and known to slow down  systems. Microsoft's own AV program MSE requires very low system resources and works very well with Windows. I highly recommends uninstalling your current antivirus completely and use MSE instead.
 
 http://www.microsoft.com/en-in/download/details.aspx?id=5201
 
Run ... Read more

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RELEVANCY SCORE 58.4

So, I'm at school and I receive a text from my mother stating that she is receiving porn popups and that google results are sending her off to random pages. This isn't uncommon because no one in my family understands computers anymore than your average secretary (no offense, but let's be honest. lol)... That being said, I went over and ran a few scans as I normally do which tends to clean it up fairly well. I begin by running HiJackThis and looking through it's logs and then looking at the startup items...

During this processes, I noticed several suspicious files that definitely did not belong. I then made sure to update the definitions on the current AV installed (BitDefender) and ran a scan with it. Afterwards, I continued to run Malwarebytes AntiMalware and SuperAntiSpyware. All 3 of them came back with results of finding several trojans... After running those, cleaning with them, rebooting, ect.. The popups were gone and the system was operating much more smoothly...

However, I got another text 2 days later, after returning to campus, that she was getting redirects again and BitDefender kept popping up several alerts about trojans... For insance, when I used that machine to google GMER; it showed the proper results but when clicking on the first result it then redirected me to:
"hxxp://www.njksearch.net/cc.php?id=27946228"

Also, to summarize what MBAM found, it listed Rogue.Spypro, Trojan.Agent, Trojan.FakeAlert, Trojan.Dropper, Exploit.Drop.2, and Ba... Read more

A:Popups, redirects, reduced system performance, and blue screens...

Hello,


Quote:




I should also note that ComboFix results in a BSOD everytime.




While you may see ComboFix being used quite often, and possibly you have used the tool yourself without incident, the tool should not be run unsupervised (as stated in the Disclaimer that is first displayed by ComboFix when you run the tool)

Going forward, I highly recommend you heed such instructions. As explained in Post 2 of our pre-posting topic...


Quote:




Why we don't ask you to run ComboFix from the onset

ComboFix is a very powerful tool which when improperly used may render your machine to a doorstop.

We first need to verify if there's any rootkits present and how they could affect our tools. DDS & GMER are preliminary scans. We use their logs to map our strategy for attack.

With these logs we can determine the infections present & decide whether to deploy ComboFix.




That being said, I'll need a log from another tool. Again, it's important you follow these instructions as given.

Please download aswMBR.exe and save it to your desktop.

Double click aswMBR.exe to start the tool. At this time, select No when prompted to download the Avast database.
Click Scan
Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
You will also notice... Read more

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RELEVANCY SCORE 55.2

Running the performance information takes a while it comes back with a score of ....1. It was 4.3 before going back to Win 7 64 bit.
The diagnosis blames the 'graphics' and 'gaming graphics' , so what can I do to get the index up higher. The machine seems fast enough just this score says otherwise.

A:Performance index is 1, one only!

Sounds like you need to get the correct video driver. The score is what the lowest item is. Since its graphics, it sounds like you didn't install the video driver after reverting.

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RELEVANCY SCORE 55.2

Hi 2 all,

My Windows Performance index is pretty low, 4.8 , caused by my Nvidea GT 620.
The rest of my hardware shows 7.5 average. (32 gig ram, Core I7 3.5 ghz, Samsung SSD)

I always thought that the GT 620 was a pretty power videocard.
But why is my index then so low ?
Could there be more going on ?

As far as i know, i have installed the latest driver for that card.

Best,

Rob.

A:GT 620: Low Performance index ??

Has your ingame performance improved, as i know the index scores can be pretty unreliable.

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RELEVANCY SCORE 54.8

My computer's performance index was 4.8 (limited by CPU), with the RAM performance at 5.6 I believe, while running a total of 2GB RAM. I've subsequently installed 2gb extra RAM (same make, type, etc, so it matches), but now my RAM performance has dropped to 4.0.

Computer specs as follows:

CPU: AMD Athlon 64 X2 3800+
RAM: 4.00GB (4 x Crucial 1GB DDR 400MHz/PC3200 Memory Non-ECC Unbuffered CL3)
Motherboard: Abit AT8-32X
OS: Windows Vista Business 64bit SP1.

Any idea why my performance has now dropped with extra RAM going in, and is there any way I can increase performance again?

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RELEVANCY SCORE 53.6

Before i used to have the high Performance setting, but now its gone! Even when i create a plan its still not there, THe " Xperformance plan is a plan that i created and i cant even delete the plans that i created its soo wierd.

Can someone help me?

Also i am having a problem with the Windows experience index. Before it used to work fine but now when i try to rerun the assessment it gives me this error :

(broken image link removed)

I tried deleting all the files in WINSAT still the same, so i check the log and here is what i found:

6556191 (2420) - winsat\logging.cpp:0815: --- START 2010\7\6 11:47:05 AM ---
6556191 (2420) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent ccae1d4e-fd92-4a2a-85a3-81d05f733143
6556207 (2420) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured
6556222 (2420) - winsat\main.cpp:4474: > IsFormal=TRUE IsMoobe=FALSE.
6556269 (2420) - winsat\main.cpp:4585: Watch dog system enabled
6556269 (2420) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds
6556472 (2420) - winsat\main.cpp:2490: > DWM Running.
6556737 (2420) - winsat\main.cpp:2497: > turning off DWM.
6556737 (2420) - winsat\main.cpp:2470: > EMD service will be restored on exit.
6558313 (2420) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '0129dc05-6f65-41c8-838a-17be04f1ae80'
6558313 (2420) - winsat\main.cpp:2793: > power polic... Read more

A:Help my High Performance setting is gone and error with Exp Index.

Hello Byamba, and welcome to Seven Forums.

You might see if doing OPTION ONE in the tutorial below may be able to restore your "High Performance" power plan.

Power Plan - Restore Default Settings


Your image link for the WEI score issue does not work. You might see if resetting WEI may be able to help for now.

Windows Experience Index - Reset

Hope this helps,
Shawn

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RELEVANCY SCORE 53.2

Dear TSG & co.

I've been working on a huge doc in word (w/images)... Since it has grown (78 pages = 14'600kb), problems.

1) Track-changes was activated by default; seeing this as a potential source of problems, I deactivated in word. However, evertime I save and then open doc on another pc, the track changes reappear & doc is increased to 100+ pages of text & images. I believe this has blocked my pc (ASUS pro5di, windows 7, Office 2010) and corrupted or lost data.

Since starting with this doc, I realized that every time I create a new word doc, it opens as a very narrow page on the left side of the screen. It isn't the zoom: zoom was at 100% and when I increased it, I had to increase to over 200% to read any text.

Any ideas?
 

A:MS Word opening in reduced view - but not reduced zoom!

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RELEVANCY SCORE 49.6

Hi
I have Windows XP. I was getting pop ups for Ultimate Cleaner, Ultimate Defender, Security Alerts etc. I found a previous post that addressed this virus but the response called for the user to post their log after installing Hijakthis. I downloaded Hijack this did the scan and have the log. Can you help me through this? I have removed this with SuperAnti-Spyware but still get the error message C:/WINDOWS/PRIVACY_DANGER/INDEX popping up and my wallpaper does not work.

I downloaded and ran SDFIX both in safe mode and normal here is the report along with HiJackthis report
SDFix: Version 1.109

Run by Ulrika Fechner on Fri 10/19/2007 at 10:14 PM

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFIX\SDFix

Safe Mode:
Checking Services:
Restoring Windows Registry Values
Restoring Windows Default Hosts File

Rebooting...
Normal Mode:
Checking Files:

Trojan Files Found:

C:\WINDOWS\search_res.txt - Deleted

Removing Temp Files...

ADS Check:

C:\WINDOWS
No streams found.

C:\WINDOWS\system32
No streams found.

C:\WINDOWS\system32\svchost.exe
No streams found.

C:\WINDOWS\system32\ntoskrnl.exe
No streams found.

Final Check:

Remaining Services:
------------------

Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabledxpsp2res.dll,-22019"
&... Read more

A:Solved: C:/windows/privacy_danger/index

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RELEVANCY SCORE 49.6

My score is 4,3

Processor 6,9
Memory(RAM) 5,9
Graphics 4,3
Gaming Graphics 5,7
Primary hard disk 5,9

My score after I install lates driver for my graphic card from nVidia

Processor 3,9
Memory(RAM) 4,1
Graphics 4,3
Gaming Graphics 5,9
Primary hard disk 5,9

My question is that why does my processor and Memory score drastically decrease when I only install the graphic cards drivers?

A:[SOLVED] Windows Experience Index

Do you have a laptop or desktop?

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RELEVANCY SCORE 49.6

Hi I just have a question. Right now my Windows experience index is rating 7.5 and I'm more than happy with my computer the thing is 2 days ago I had 8GB ram DDR3 running at 1600mhz and ram index was 7.6. I installed 2 more slots with an extra 8 GB ram and the index goes to 7.7 which seems like a really small increase compared to what it's supposed to be in reality.

Anyways my question is if windows experience index is reliable or(considering reliability isn't at question here) there's another reason why the increase was so small?

A:[SOLVED] Windows experience index

The Highest is 7.9 the lowest is 1.0. It is measured also on read, buffer, bandwidth, and other measurements of CPU, RAM, and others. I believe that the index is not important as long as your rig does the job.

Here is more information. Windows Experience Index - Microsoft Windows
What is the Windows Experience Index?

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RELEVANCY SCORE 49.6

Keeps popping up and background is white screen, please advise.
Log from running Malwarebytes, attached

Everything is running right the only problem is that the background is white and I cannot clear it, and the error message pops up when starting up
Malwarebytes' Anti-Malware 1.09
Database version: 580

Scan type: Full Scan (C:\|D:\|F:\|G:\|H:\|I:\|J:\|)
Objects scanned: 134062
Time elapsed: 40 minute(s), 41 second(s)
 

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RELEVANCY SCORE 48.8

This morning i got on my computer and i saw 15 webpages, and everything was slow
I closed all them out and then noticed a big red screen with biohazard sign and the privacy thing, and when i clicked on it my wallpaper it would take me to a site and download something, but my nortan antivirus detected it and denied access to it.
So i went to the folder and deleted it, the red screen went away.
my desktop wallpaper turned white and i couldnt find a way to get rid of it.
i then turned off my computer and left my home.
i got home and turned on my computer and the red screen came up again so then my friend told me to get spybot and i deleleted some items including the privacy danger thing. but my wallpaper is still messed up and im afraid the adware or w/e malware or w/e would come back. help???

i have a dell ,windows xp

here is my logfile from hijackthis.log:

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\... Read more

A:Solved: file://C:\WINDOWS\privacy_danger\index.htm

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RELEVANCY SCORE 48.8

Can anyone explain this to me.
I have a Dell Inspiron 570 with an AMD Phenom II x 2 560 CPU. Yesterday my add-on video card went belly up so I pulled it out and just plugged back into the onboard video adapter. Long story short, I re-ran the Windows 7 Experience Index and my Graphic scorce went from 6.7 to 4.4 which I knew was going to happen but what I can't figure out is why my Processor score went from 7.3 to 2.9. I rebooted the machine, ran the experience index again and got the same results.
Anyone have any idea what caused the drop in the Processor score.
Thanks.
 

A:Solved: Hardware & Windows 7 Experience Index

After a little more digging around, this is what I have discovered.
The processor is only running at 800 MHz (200 MHhz with a multiplier of 4 even at 100% CPU usage) it SHOULD be running at 3.3GHz (200 MHz with a multiplier of 16.5). I checked the BIOS on the system and AMD Cool and Quiet is "enabled" but since it is a Dell, there are no other adjustments available. Voltage to Vcore is a steady 1.44v.
The only other add-on piece of hardware is an ATI Radeon HD 4650 video Card. I replaced the Power Supply about a year ago with a 400 watt unit.
Anyone have any ideas or suggestions about this problem???
 

Read other 3 answers
RELEVANCY SCORE 48.4

I upgraded my RAM, when I went to check new Windows Experience Index base score, it shows that it is unrated. When I click the "Unrated Link", the "rate and improve your computers performance" screen does not have a "Update my score" link. Went to Microsoft communities to try and solve it, found a post with the same problem, but no solution. Bet one of you can help!
 

A:Solved: Windows Experience Index base score

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RELEVANCY SCORE 48.4

My Rig:

Intel Quad Core i7 920 @ 2.66ghz
Windows 7 Ultimate 64bit
Western Digital x2 500gig 7200rpm in Raid 0
8 Gigs DDR3 RAM @ 1600mhz per stick
XFX GTX 285 @670core/2500mhz memory
Antec 1200
Coolermaster V8 Cpu Cooler

Why is my windows experience index so low for the hardrive?
 

A:Solved: Windows Experience Index Lacking on Hardrive?

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RELEVANCY SCORE 48.4

So, for the past few days my pc has been running slower compared to normal and I've had no ideia why. Today, I went into Performance Information and Tools and, to my surprise, it said new hardware had been detected (I have never changed my pc's hardware) and that I should run the Windows Experience Index evaluation again (something I sometimes do and that has kept the same scores ever since buying the pc). To my surprise, my RAM score fell from the previous score of 7.3 to 5.5!

Does anyone know what might be behind this? I suppose whatever is causing this is also the reason my pc has been slower lately.

Any help would be highly appreciated
System specs:

Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (Score 7.3)
4GB RAM (Score 7.3)
NVIDIA Geforce GTS 250 (Score 7.0)
Windows 7 64-bit
 

A:Solved: Windows Experience Index RAM score dropped from 7.3 to 5.5!

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RELEVANCY SCORE 48.4

I have a HP pavilion elite m9000t

i have been having troubles with performance issues because of freeware, so I uninstalled the freeware on my computer.

initially my lowest subscore was 3.4, and by removing freeware and removing some startup applications, i only was able to raise the score by a tenth of a point, to 3.5.

I have a very good graphics card, a Nvidia GeForce 8400GS

i have 2048 MB RAM, plus about 2.2 more GB virtual memory (paging file)

I have about 90 GB left on a 320 GB hard drive,.

My graphics should be doing fine because i only have a generic computer monitor, no LCD or anything.

My graphics card has an HDMI port on the back, so i assume that it should be able to handle a simple VGA monitor quite well, yet vista says the subscore of aero performanc is only 3.5.

i would think it should be at least 4.0, if not higher.

Does someone know why this is so low for the hardware I have?

A:[SOLVED] Windows Experience Index Subscore lower than it should be?

someone?

Read other 12 answers
RELEVANCY SCORE 48

Hi. I recently got a bad malware virus on my PC. I managed to remove most of it through some free programs onthe internet, but I still have the white background, and the error message "cannot find file:///c:/windows/privacy_danger/index.htm

Please HELP!!!!

Here is the log file
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:55:38 AM, on 5/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Aliant\Aliant Security Services\Fws.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Documents and Settings\Andrew\My Documents\andrew's stuff\software and downloads\iTunes\iTunesHelper.exe
C:\Program Files\Aliant\Aliant Servicepoint Agent\ASA.exe
C:\Program Files\Aliant\Aliant Sec... Read more

A:Solved: cannor remove file:///c:/windows/privacy_danger/index.htm

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RELEVANCY SCORE 46.8

Hey guys,

I'm running a Dell Inspiron 15 with an AMD A6-6310. I was watching a youtube video on how to speed up my boot process and system and I accidently reduced the amount of cores over here:

2014-11-29_0932 - protrader10's library

And now I can't select it back to 4 cores as that's what I think it was originally.

Here is another screen shot of the cores/cpu's that i can see:

2014-11-29_0936 - protrader10's library

and

2014-11-29_0937 - protrader10's library

Please help guys I can tell my laptop has slowed down quite considerably. Thanks for any help!!

Cheers
Jake

A:[SOLVED] Help please!! I have accidently reduced cores/cpu's...

Uncheck the number of processors and max memory boxes in the advanced boot options menu.

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RELEVANCY SCORE 46.8

I have DVD +RW discs that are on their second recording. I did a full-erase on the discs before re-recording on them. They are originally rated at 16x burn. On the second recording, I can only burn at 4x. Is this normal? I cleaned off felt pen markings with isopropyl alcohol; could that have damaged the disc? Thanks.
 

A:Solved: Reduced burning speed

Possibly. Have you tried to use a new one?
 

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RELEVANCY SCORE 46.4

Ok, so my laptop was running fine until i restarted it. Then it seemed to be running in a 16 bit mode, it has 6 processes running (but it says 22), I cant right click, and the internet will not work! Nothing is working! I have restore disks but I want to see if anyone has a solution to this crisis.

A:Windows 7 Reduced To Nothing!

download Malwarebytes'Anti-Malware (free version) and do a full scan and see if it finds anything.

scrooge

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RELEVANCY SCORE 46.4

Hi everyone!

I'm facing a strange situation here and would appreciate your comments and ideas!

I have a small LAN of 4 PCs.
2 PCs running Windows 7 Ultimate, 1 PC running Windows XP SP3 and 1 PC running Windows Vista Ultimate.

Until now all 4 PCs had no problems at all as far as networking/internet connection speed is concerned.
For the LAN we were using static IPs (i.e. 192.168.1.XXX) and everybody was enjoying a nice downloading speed.
Recently we moved to a new ISP and from the very first moment, the download bandwidth of the 2 PCs (running Vista and XP) was suddenly reduced from (actual) 5 Mbps to 100 Kbps while the upload bandwidth remained unchanged at 800 Kbps for all 4 PCs as it always was!!
I tried also setting the TCP IP of the computers to automatically get a dynamic IP, but there was no change in the downloading speed.
Is there any idea of what may have reduced the download bandwidth for the the Vista and the XP computers??

Any ideas/comments would be much appreciated!
 

A:Solved: Download bandwidth suddenly reduced

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RELEVANCY SCORE 46.4

Hi

Whilst watching different video files, a problem popped up out of the blue. I couldn't open videofiles. The error message is: "no supported format or not the right codecs". I could however open these video files in VLC, but the quality is poor. The images are grainy.

I installed the K-lite FULL codec pack, which enabled me to open the files with WMP but the image is black and if I jump forward in the file I get the same error message. VLC is still grainy. Media player classic came with the codec pack, and although it can play the files, this also has poor quality images.

Help would be much appreciated.

Thanks,

A:[SOLVED] WMP won't play vids, and reduced quality in VLC

Hello when installing K-Lite did you choose the option 'Create File Associations for Windows Media Player'. If not then it will have created them for Media Player Classic which would be a reason why it still doesn't play with WMP.

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RELEVANCY SCORE 45.6

   Dear team, 
   i want to reduced brightness in my laptop model dell ins pron 3551
so please help me  as early as possible  

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RELEVANCY SCORE 45.6

Hello

I got an intermittent problem where all my opened windows will be reduce instantly while I drag fast one of them across my screens

My system use 4 monitors driven by two Nvidia graphic card. I don't loss anything because my application are still running in background.

When the problem do occur, all I see is my desktop icon. I need to select every application to put them back on screen

Look like the graphic card can't be fast enough and it triggered to close all window.

Anyone has experience that?

Windows and graphic card drivers are updated.

Martin

A:All windows reduced instantly: What could cause that

Windows 7 has a feature (Aero Shake) that allows you to minimize all other windows if you take one and move it back and forth rapidly. Is that what is happening?

You can disable it by seeing this tutorial.

Aero Shake - Enable or Disable

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RELEVANCY SCORE 45.6

Hi

I have a huge problem with a laptop.
It is running Win XP SP3.

The TaskBar in the bottom is white-ish, and nothing shoews up on it.
The Windows-button doesn?t work.
I cannot copy or paste or anything like that inside WinXP.
Internet Explorer won?t start.
There is no internet connection (it looks like all those protocols have been removed from Windows.
Outlook Express can start, but cannot open already downloaded mails.

I have tried to follow instructions on this site on what to do before posting, but have run into some problems:
I have managed to copy the dds.scr and the gmer.exe to the computer from a memory-stick (via the Command Prompt (DOS))

I have been able to run GMER.EXE, but DDS.SCR will not run. I have however been able to run HighjackThis.

Therefore I have attached the results from GMER and HighjackThis.

I hope very much that somebody will be able to help me.

Thanks in advance
Nick

A:[SOLVED] help with computer without internet connection + very reduced functions in W

BUMP, please

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RELEVANCY SCORE 45.6

First discovered this problem because I was unable to connect to a particular web site that was functional according to a friend that I was talking to on the telephone while trying to connect.

Problem: Network UPLOAD speed is randomly reduced from 2Mb to 600Kb while download speed seems unaffected (Abt. 30 to 50Mb). First eliminated the router, modem and cables as suspects working with ISP tech support. CAT 5 cabling to router and cable modem. Then I discovered that another machine on the network did not have this problem. I then discovered that disabling the network and re-enabling the network cured the problem.....temporarily.
Downloaded and installed latest NIC driver from MB web site. No solution. Downloaded and installed latest NIC driver from Realtek web site. No solution. Updated MB BIOS. No solution.

MB= Asus M5A97 EVO
CPU: AMD FX-4100
OS: MS Windows 7 Professional 64-bit SP1 (Latest updates)
RAM: 8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-28
NIC on MB Realtek PCIe GBE

Disabled TCP/IPV6. No solution.
I suspect it is one of the "Advanced" settings for the Realtek PCIe GBE, but I don't know what they do.
Anytime I disable and re-enable the network adapter my upload speed returns to normal. I haven't been able to isolate a particular action that causes the slow-down.
The attached pics show speed test, before and after disable - re-enable network adapter. Same server.
Any Ideas ?
 

A:Solved: Network upload speed is randomly reduced

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RELEVANCY SCORE 45.6

The two tools collect a large amount of data. However, how to map the data to the issues on the PC? For example, when a video freeze or mouse frame freezing problem occurs, how to locate the issue by using the data collected by the tools?

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