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Lenovo 710s warranty coverage

Q: Lenovo 710s warranty coverage

Hello, I have recently joined the Lenovo family with the purchase of the Lenovo Ideapad 710s. Unfortunately, I have recently noticed bright spot on the screen and I read that it is similar to the dead pixel. I brought it to the customer service and they told me that they do not cover defective pixels under the warranty. However, I recently found a Lenovo web page that claims it's coverage under warranty. https://support.lenovo.com/id/en/documents/ht004254 Does anyone know if it is actually covered or not? Because I don't want to waste another trip to the service centre as it is so far away from my apartment.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo 710s warranty coverage

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RELEVANCY SCORE 86.8

I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.  I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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RELEVANCY SCORE 70.4

My delete key had been wobbly and has now fallen off completely.  Warranty expires in mid-June.  I am travelling in Sweden until July, so warranty will have expired by the time I get back to Canada. 1. Can I get the laptop repaired here in Sweden using my HP warranty?2. If not, since I am reporting the problem before the warranty expires, can I get it repaired in July, after the warranty has technically expired?Thanks.

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RELEVANCY SCORE 65.6

Hi,  My Ideapad 710s which is only like 8 months old is currently with Lenovo for a warranty repair.  The comma key became loose and fell off the keyboard, the little clips on the back were broken so I was wasn't able to clip it back on.  I sent it to Lenovo under my 3 year warranty and now they are refusing to fix it under the warranty.  What can I do about this?  Why would anyone break their comma key on purpose? The rest of the laptop is in perfect condition so it is clear that I have not abused the laptop, every other key is absolutely fine.  Seeing that it was simply a matter of clipping a new key on, I asked Lenovo to just post me one out and I would do it myself. They refused, and made me send it in. I did this, and now they are going to try and charge me for the postage which I didn't want to pay for anyway because the repair was so minor!!!  This will be the last Lenovo product I ever buy if they are so petty and treat their customers so badly over such a small repair that any reasonable person can see is a manufacturing fault.  I am furious about this, and hopefully you guys can give some advice.  Thanks

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RELEVANCY SCORE 57.6

This laptop comes with Windows 10 Home pre-installed.  Is it possible to install Windows 7 in it's place.

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RELEVANCY SCORE 57.2

Okay so I've had this computer less than 3 months and it's given me nothing but problems. Now it refuses to even turn on. The power LED turns on but the screen remains blank. This is an non removal battery type before anyone says remove the battery and use the adapter. I've drained the battery which has worked before but this time when I try to charge it the orange battery LED blinks three times. And still nothing on the screen. Any Lenovo stores are quite far away. Anyone knows what's going on? 

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RELEVANCY SCORE 57.2

Other than online retailers, where can I buy the Lenovo 710s in person in the US? I want to take a look at the laptop and see feel it before I buy it. I live in small town so there's that.

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RELEVANCY SCORE 57.2

Hi, I have Lenovo 710s Plus, which has a usb type-c as far as i saw. I bought a cable usb-c to hdmi, the video is displayed on TV but the sound does not work (i can hear only the sound from the laptop, but not TV). In the sound settings i do not have the HDMI output to select. That could be the issue?

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RELEVANCY SCORE 57.2

I bought this computer today. It has been on my desk the whole day. I see that part of the screen in two different tonalities. Is that normal? Should I go back to the store or I can solve it at home?Thanks in advance 


























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RELEVANCY SCORE 57.2

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RELEVANCY SCORE 57.2

Hello. When I press one of the hotkeys (the functions on the F keys) the icons don't show up on the display. The features still work, but it is hard to identify on/off when I can't see the icon. Windows 10 recently did a big update and I spotted the problem today, but it might be related to that. Perhaps it overrode the drivers. I can't seem to find the driver to fix this is this is the case. Would appreciate any help

A:Lenovo 710S - Hot Key Icons

Yep very possible the update broke the display portion of fuction keys. Have you ran the Lenovo update to see if any of the value added Lenovo software has been updated? 

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RELEVANCY SCORE 56.4

Hi, I bought a lenovo ideapad 710S Plus and I keep getting the 'DNS PROBE FINISHED NO INTERNET' error in Google Chrome and the internet does not work in other browsers. I seriously can't figure out the problem! I have reset the laptop/clean wipe and the error still occurs. This is my second replacement and the error is still occurring!! I have installed the latest drivers and the error still occurs. I have also tried manually setting Google/OpenDNS or even my own ISP's DNS but same error occurs. Is it a laptop/hardware problem or is it a software/windows 10 update problem? My brother has a normal ideapad 710 on windows 10 and he does not get this error. I would greatly appreciate any suggestions- thanks! Mod's Edit: System model added to the front of Subject line to improve visibility / clarity. 

A:Lenovo 710S Plus - Connectivity issues?

bump... suggestions welcome

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RELEVANCY SCORE 56.4

This laptop comes with Windows 10 Home pre-installed.  Is it possible to install Windows 7 in it's place.
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

A:lenovo 710S - Downgrade to Windows 7?

h5djr wrote:This laptop comes with Windows 10 Home pre-installed.  Is it possible to install Windows 7 in it's place.Go to the bottom of this page, click "Downloads", enter your model number, and then look to see if you are offered a choice of operating system:  Windows 10 or Windows 7. When I did this for my Ideapad 700-15ISK, I was offered this choice, and was able to download drivers and software for 64-bit Windows 7 (and I have since installed Windows 7 on my 700). If you are not offered the choice of Windows 7, it means that Lenovo is not making available any drivers for your laptop for Windows 7.  You might be able to download the needed drivers from the device manufacturers (e.g. Intel, Nvidia, etc.), but you would have to find them for yourself. -- from CyberSimian in the UK

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RELEVANCY SCORE 56.4

This happened to me after 3 months of use. Default boot Device Missing or Boot Failed. Insert recovery Media...I pressed ok but there are no options for me. Ok I went online to search for solutions.Went into BIOS:1)Reset to set up defaults. Didn't work2)Boot mode changed from UEFI to Legacy Support and priority changed to Legacy First. Didn't work However at information page it states Hard Disk [Not Detected]. I suspect this is the problem. FYII did not drop or abuse my laptop at any point of time, only put into my bag to bring to school. I live in an area where I search for repair centre it came up with none available. Very distraught right now and hope and kind soul can provide me with solutions. Thanks

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RELEVANCY SCORE 56.4

Hi  I am thinking of purchasing a 13" Lenovo ideapad 710s ($1199 model) over a MacBook air. I have been using a macbook air for several years and recently thought of getting a new laptop. Lenovo's 710s seems to be quite good on paper (except the battery life), but I couldnt find any reviews online which can tell me if the laptop is as good as Lenovo projects it to be. If anyone has bought/used Lenovo 710s, can  you guys chime in and let me know if this laptop came on par with your expectations (esp. the battery life)? Thanks

A:Lenovo Ideapad 710s question

hi. Here I leave you computer manual so you can compare, the battery is a consumable device that usually lasts depending on the use that will give the team being new can last an average of 3 hours, you should know that each load you do it is that you take away useful life. https://forums.lenovo.com/t5/Z-Base-de-conocimientos/Optimizando-el-tiempo-de-duraci%C3%B3n-de-la-ba... Manual service:https://download.lenovo.com/consumer/mobiles_pub/ideapad_710S-13ISK_hmm_201603.pdf Regards.



Click on the star to say thanks.Please mark if it solves your problem.No work for LENOVO I volunteer.Good luck with the inconvenience.

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RELEVANCY SCORE 56.4

My ideapad ran out of charge, when I went to charge it the charging light came on . However when pressing the power button neither the keyboard or screen light up . When the charging the light changed to white which means it had charged up to 20% . Very confused on what to do 

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RELEVANCY SCORE 56.4

Hello! For the past 3 months I have been a satisfied owner of an lenovo 710s.However today my laptop started to behave strange: the screen doesn't display anything, nor do the fans run. The laptop is not running even though the power light is still on. I have tried to reboot (pressing power button for 8s) and have plugged the device back to the a/c power chord. The keyboard seems to be working: I can change the keyboard lighting and the caps lock lights can turn off and on. Has anyone had a similar experience, and if so, were you able to fix it? Every reply is welcome!Tjon

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RELEVANCY SCORE 56.4
RELEVANCY SCORE 56.4

Hello, I am interested in a Lenovo Ideapad 710s (ideapad 710s 13)I asked the sales-team in Germany if I can use a USB3.0 to Ethernet adapter with that notebook but they say that is not possible. Can you please confirm this. Is there a way to use an regular USB to Ethernet-Adapter on the 710S or any other way to get a working RJ45-Connektor? Thank you very much Patrick

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RELEVANCY SCORE 56.4

Hi community, I've got Lenovo 710S Plus recently. I read about erratic fan control and I don't know if the problem has been solved, that's it? Unless fixed, I found and issue about BIOS version, explain it: BIOS v2.52 release date: 2017-6-22BIOS v2.03 release date: 2017-6-29 That's erratic versioning name? What's the latest?~~~ [Developers only]Now, about fan control issue, I think is provocated by bad BIOS configuration because this can be fixed overriding registers in charge of fan speed and processor temperature management. Somebody has source code in order to fix it? Thanks and forgive my English level.

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RELEVANCY SCORE 56.4

Brand new 710S out of the box with Windows 10 OEM installed 64bit.  Initial setup and Windows update all ran smoothly.  But a big problem appears when it goes to sleep... it won't wake up from sleep.   I have to power off and power on, sometimes twice to get it back.  I see this is  a common problem with other models but I'm opening this thread here to let community know it's also a problem with this new model too.   

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RELEVANCY SCORE 56.4

Hi,Is there a way to customize the functionality of the Ideapad?s ?Alp?s touchpad?? The 3-finger-multitouch gesture just opens the windows 10 task view. But I would rather be able to navigate through google chrome in a similar way as with my old Thinkpad. RegardsHege1

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RELEVANCY SCORE 56.4

My ideapad ran out of charge, when I went to charge it the charging light came on . However when pressing the power button neither the keyboard or screen light up . When the charging the light changed to white which means it had charged up to 20% . Very confused on what to do 

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RELEVANCY SCORE 56.4

I just bought my 710S plus-13IKB ideapad laptop four days ago and have been facing some freezing issues while watching youtube but it's usually fine once I refresh the browser or close Chrome entirely so I didnt mind them. But just now (like 30 mins ago) it froze and nothing I click or press could work and the screen hasn't unfreeze since then. Im not good with tech stuff so I tried ctrl+alr+del and the novo bios button but both didnt work. Also to be frank, opening applications like folders etc tends to lag a little (or being a bit slow). Not sure if this is a Lenovo issue or Windows 10 issue. Please kindly advise what action I should take. It's really disappointing to see a new laptop being like this. ):

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RELEVANCY SCORE 56.4

So, yesterday the laptop was working fine hardware-wise, it was giving problems every once in a while where the computer froze for a couple seconds and the screen went black, and Firefox glitched out once, but it was fine other than that. I attributed this to graphics driver errors, and intended on reinstalling Windows soon.So fast forward to last night, I watched a movie without issues on the laptop, closed the lid and left it overnight.I take it to class this morning, I open it, and the keyboard and power light are lit up, but the screen is pitch black and won't turn on.I turn it on and off and so on, but nothing. I turn it off, and I connect it to an external monitor, and the external monitor works just fine. I've uninstalled drivers, rebooted the system, updated the BIOS and checked for missing system files to no avail, Windows does not recognize the internal monitor.What course of action should I follow?

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RELEVANCY SCORE 56.4

Hi AllI have just purchased a Lenovo 710s i5 8GB from Amazon UK ,  Is it possible to upgrade the memory to 16GB ? Thank you

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RELEVANCY SCORE 56

Hi there, First of all, please excuse my bad english. I recently purchased a Lenovo Ideapad 710S Plus 13 IKB. Enjoyed it since yesterday as it became to shut down randomly. Sometimes after 2 minutes, sometimes after 20 minutes. I noticed it only happens when it's running on battery.I've read other threads but none of them helped me out. Already tried to turn off fast boot, nothing changed. Also tried to update BIOS but I got an error message saying I'm not plugged in on AC (even if I am).This situation is really getting me crazy, my laptop is only 1 month old. Thanks for your help.

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RELEVANCY SCORE 56

Dear Lenovo Community, I've just bought my Lenovo Ideapad 710S two days ago. Bought the highest-end configuration with 16GB RAM + 512GB PCIE SSD. I got to say I'm absolutely in love with the form factor and its performance. I decided upon this laptop mainly because of its portability and the combination of 16GB RAM + 512GB SSD at less than $2k. DesignAt 1.1kg, it is really light - I can hold in up effortlessly with one arm. At home, I use a Dell monitor (U2715H) which is almost borderless; looking at 710S's edge, it is equally slim and is key to making it look stylish. The matte screen display has very crisp, clear text and is very comfortable to look at. PerformancePerformance wise, there is no complain. It lives up to what it's spec-ed on paper. Every application and operation (e.g. startup, shutdown, boot from sleep) loads at breakneck speeds thanks to its PCIE SSD. I've yet to try running more intensive software e.g. the Adobe suite but at this rate, it looks promising thus far. AccuType KeyboardAt first, I thought the flat keys have really little travel to bottom-out but as I spend more time typing on it, I gradually grew to like the keyboard. It's well spaced-out, typing on it can be very accurate. Key travel is reasonable for faster typists. Only thing is the placement of backspace, enter and shift button at the right side needs some extra time to get used to it as I find they placed more to the right than it is on comm... Read more

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RELEVANCY SCORE 56

this is a problem?i buy ieadpad 17/8/2017and get this problem on 19/8/2017i go back to the shop yesterday, they tell me it is not a problem . it is normally cause high performance CPU. may i trust them?should i claim new one or return?thank you for every informaion and advice.i'm new for LENOVO.

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RELEVANCY SCORE 56

Hey!I've got a Lenovo ideapad 710s and i would like to attach 2 monitors with the laptop. I googled a bit and found out that theres a dock but only for ThinkPad's?Does any1 know the solution for this?

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RELEVANCY SCORE 56

Hi there! I have a Lenovo Ideapad 710S that has really bad sound quality all of a sudden.When plugging in headphones the sound works great, but unplugging them makes the speakers on the laptop sound tinny and very low. It kind of feels like when you walk past people with earplugs that has full volume on. That "distant" sound. Almost as if my own headphones is still plugged in and lays beside my laptop or something.I've tried searching for a solution to this issue, without any luck at all. Can someone tell me what or how the problem may be solved? Maybe the speakers is bad and needs to be replaced, or can it be software issues?

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RELEVANCY SCORE 56

this is a problem?Please help me, i really want to know that "Is it normally? or need to fix?"  i buy ieadpad 17/8/2017and get this problem on 19/8/2017i go back to the shop yesterday, they tell me it is not a problem . it is normally cause high performance CPU. may i trust them?should i claim new one or return?thank you for every informaion and advice.i'm new for LENOVO.

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RELEVANCY SCORE 56

I just bought Lenovo Ideapad 710s last week, 5th June 2016 to be exact.I noticed that after I shut down the laptop, eventhough the screen is off, the USB-wired mouse is still lited.There's no light on the keyboards, nor the power signal light. What could be the problem here?

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RELEVANCY SCORE 56

Hello everyone!I tried to install a BIOS update in my notebook, (yes I checked for the compatibility, it is compatible to mine: 710S Plus - 13IKB) but after the reboot from the installation the notebook got stuck in Automatic Repairs being prepared black screen and it just wouldnt change, after an hour or two I concluded that it was in a loophole and restarted it, now it only shows the lenovo logo and a windows blue screen shows up with the error: inaccessible boot device, I also cant enter my BIOS settings, it simply ignores the keys that I'm pressing. please help!!!

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RELEVANCY SCORE 56

Hello everyone!I tried to install a BIOS update in my notebook, (yes I checked for the compatibility, it is compatible to mine: 710S Plus - 13IKB) but after the reboot from the installation the notebook got stuck in Automatic Repairs being prepared black screen and it just wouldnt change, after an hour or two I concluded that it was in a loophole and restarted it, now it only shows the lenovo logo and a windows blue screen shows up with the error: inaccessible boot device, I also cant enter my BIOS settings, it simply ignores the keys that I'm pressing. please help!!!

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RELEVANCY SCORE 56

I pressed power on and the power led at the side is lighted up but the usual lenovo logo doesnt appear whatsoever nor the start up screen asking for my password. The whole screen just remains black and I have no idea what to do. My laptop is only less than 2 months old.. please help!! Really sad abt this since the laptop is so new ):

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RELEVANCY SCORE 55.2

Lenovo Ideapad 710S's ACPI driver just got updated on 14 Sep 2016. However, I can't get it to install. Its installer closes immediately upon launch, similar to the cases here: Lenovo G580 Windows 10 ACPI Driver not installing and Y500 ACPI driver not installing. ACPI driver: Laptops-and-netbooks :: 700-Series :: 710S-13isk - Lenovo Support (SG) -Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (32-bit, 64-bit) ... Any advice is greatly appreciated.

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RELEVANCY SCORE 55.2

Hi, since I got my Ideapad 710s everything has been running smoothly, however, in the last month or so whenever I load something the mouse cursor disapears. If I go into settings and set the mouse pointer again it will appear as normal when something is loading, but within five minutes will go back to disappearing.  Another problem that started slighlty before that was that the night light (blue light filter) setting refused to turn off between 9pm and 6am, even when it said it was turned off. Now it is turned off, but won't turn on.  In general there has been lots of little settings malfunctions just like this, which while not laptop breaking, are increasingly annoying.  Any suggestions? 

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RELEVANCY SCORE 55.2

Hi,Iv'e had the 710s for about two weeks. At first i would get about 5 - 5.5 hours of work time from it. But yesterday the battery started draininig very fast, and i'm now getting about 2.5 hours of work time. Iv'e not installed anything new or made any special changes. Any idea what this could be?

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RELEVANCY SCORE 55.2

Hello everyone, I have recently purchased brand new Lenovo IdeaPad 710S-13IKB. It had Windows preinstalled. The problem is that there is no sound from the speakers, headset works fine. I have tried everything, even reinstalling Windows. Downloaded both drivers via Realtek, Lenovo official website, via Windows Device Manager. When something plays, the speakers indicator shows as on 'sound' screenshot attached. I am really lost here, can anyone please give soem advise. I read on some forums that there might be some conflict between Microsoft and Realtek driver versions. Perhaps, the directory to where the drivers are isntalled is not proper. Does anyone has any advice on this issue. I am ready for a remote session via TeamViewer or Supremo if possible as well. Best Regards, Dmitri

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RELEVANCY SCORE 55.2

Hi, since I got my Ideapad 710s everything has been running smoothly, however, in the last month or so whenever I load something the mouse cursor disapears. If I go into settings and set the mouse pointer again it will appear as normal when something is loading, but within five minutes will go back to disappearing.  Another problem that started slighlty before that was that the night light (blue light filter) setting refused to turn off between 9pm and 6am, even when it said it was turned off. Now it is turned off, but won't turn on.  In general there has been lots of little settings malfunctions just like this, which while not laptop breaking, are increasingly annoying.  Any suggestions? 

A:Lenovo Ideapad 710s cursor disappearing and other malfunctions

Hi there, Frevans                       -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Just to verify, did you encounter this issue the first time you setup the PC or you just encountered this lately?
 
If it's just lately, can you try one of the following?
 
Disable "hide pointer while typing" under Control Panel (large icon view) > Mouse > Pointer Options Tab and enable "Show location of pointer when i press CTRL key"
  - Link to picture
 
Uninstall the Touchpad Driver (ELAN or Synaptics) under Control Panel > Programs and reboot. Upon logging back in, Windows will use a generic touchpad driver. Try to observe the mouse pointer behavior and observe (you can always re-install the touchpad driver by navigating to D:\Drivers\Touchpad or by downloading the driver from the lenovo website).
 
Boot in Safe Mode with Networkingand observe the mouse pointer behavior. If all goes well, perform a clean boot and observe. If same problem, perform a System Restorein safe mode to undo any possible updates that was installed on the system (ensure that you make a backup copy of your files).
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as ... Read more

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RELEVANCY SCORE 55.2

The Built-in micrcophone does't seems to detected by IdaPad 710s Plus. Installing the latest drive "Realtek High Definition Audio" driver  from Lenovo website doesn't slove the issue.  

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