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PC Unexpected shutdown, then reboots itself

Q: PC Unexpected shutdown, then reboots itself

Toshiba laptop random shut-down about one minute after booting
- PC auto restarts with "DOS window options" ... I chose "Restart"

Windows showed this window (image) ...
Before clicking anything I copied this from the Windows has recovered from an unexpected shut down window

Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 100000d1
BCP1: 000000D4
BCP2: 00000002
BCP3: 00000000
BCP4: 8B3D718B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040415-15069-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Then another another small window "searching for solution (?)" self dismisses
- then all is normal.

I considered lodging this thread on BSOD forum but instructions there emphatically state "only if BSOD"

When I try to open C:\Windows\Minidump\040415-15069-01.dmp ... "Access denied"
- a padlock on 'Mindump" folder
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml ... I dont know what to do with "sysdata.xml

? Fan is running most of the time Core Temps (x2) are both 42?
? Laptop is 2012 model and has never been cleaned internally
? I think I was opening my mozilla browser at the time of the "unexpected shutdown"

Would appreciate any help as this is my only Windows internet PC

----------------------
SPECS:
Toshiba Satellite C665
OS:= Windows 7 Home Premium (32-bit), sp1 (Build 7601) OEM
UI:=Classic Shell Start + Classic Explorer
Windows Indexing = disabled

RELEVANCY SCORE 200
Preferred Solution: PC Unexpected shutdown, then reboots itself

For anything regarding erasing your history and maintaining privacy, I really recommend downloading History Fixer. It deletes all traces of online and offline computer activity including Internet searches, history and chat sessions. Includes a file shredder feature.

You can download it direct from this link http://goo.gl/7JS9gZ. (This link will automatically start a download of History Fixer that you can save to your computer.)

A: PC Unexpected shutdown, then reboots itself

Bump!

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RELEVANCY SCORE 59.2

Greetings Gents


? Windows 7 ultimate
? x64
? it was vista upgraded to 7
? full retail version
? 2009
? 2010
? Intel(R) Core(TM)2 Quad CPU Q9100 @ 2.26GHz
? NVIDIA GeForce GTX 260M
? Alienware M17x
? FLEXTRONICS 19.5 v *12.3 a = 239.85 w

Summery:
out of sudden when i playing mkv or .avi media it stopped working and force me to total shutdown the system. To be precise, I never faced the BOSD; yet I know it the same/equivalent to it. I am seeking your help gents :D

kindly find the attached

thank you & your rapid response is highly appreciated.

A:BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

Hi -

Most of the 11 BSODs list NVIDIA video as the probable cause.

1. Update your NVIDIA video drivers -

Code:

nvlddmkm.sys Tue Mar 16 22:00:40 2010 (4BA037C8)
nvBridge.kmd Tue Mar 16 21:31:37 2010 (4BA030F9)

NVIDIA --> http://www.nvidia.com/Download/index.aspx?lang=en-us

One of the BSODs had a bugcheck = 0x124 = WHEA = Windows Hardware Error Architecture - potential hardware failure

Info on 0x124 --> http://www.sevenforums.com/crash-loc...-what-try.html

2. Remove Daemon Tools/ Alcohol 120. A driver common to both sptd.sys is known to cause BSODs.

3. Update your ESET installation to v4.2.64.12 --> http://www.eset.com/download

You need device driver updates. Alienware Support sends me to Dell Support -

http://support.dell.com/support/down...nConsent=False

4. Update all device drivers - chipset (NVIDIA & Ricoh), audio, network. DO NOT download the NVIDIA Video driver from Dell - go to NVIDIA Support per step #1 above.

Windbg Logs
--> http://jcgriff2.com/dbug_logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.com/dbug_logs/_99-db...riff2_.txt.zip


If BSODs persist after driver updates, run the Driver Verifier --> http://jcgriff2.com/driver_verifier.htm

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 21:36:50.639 2010 (GMT-4)
System Uptime: 0 days 3:49:08.761
*** WARNING: Unable to verify tim... Read more

Read other 2 answers
RELEVANCY SCORE 57.2

Hi

I have seen many posts on various forums describing similar problems to mine, but no solution. Problem is as follows:

Running Windows Home Premium on HP DX7400 core 2 duo, 2gb memory, Nvidia 8400GS Video Card.

Everything runs perfectly, until I shut down.

I click shutdown and system starts to shut down, BSOD and minidump, then automatically reboots and says it has recovered from an unexpected shutdown.

If I ask it to find a solution it sends me off to some Broadcom Bluetooth driver problem and I have no Bluetooth installed. I did have but its uninstalled with Revo.

I have checked the disks, the memory, updated all Vista Updates and Nvidia drivers, Broadcom Ethernet driver.

Nothing seems to fix the problem. Its totally random. Sometimes it shuts down fine and sometimes not. I had XP on this PC initially and it was fine,

On many of the posts it seems to be only Vista Home Premium users who have this problem, I never see it with Ultimate or Basic Users. I also seems to affect many brands and configs, so it seesm to be a Home Premium problem.

Does anyone know of a fix?

A:BSOD on shutdown then recovers from unexpected shutdown

Please try and Reinstall your Blue tooth Driver that is Installed

See the Attachment for more Information

YOU WILL NEED TO BE AN ADMINISTRATOR

Hope This Helps,
Josh

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RELEVANCY SCORE 56.8

I am running XP pro and lately have been getting some unexpected reboots. Here is my HJT log....any suggestions?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOW... Read more

A:Unexpected Reboots

Hi, can you please follow the instructions in this sticky topic, and then post the requested logs?

http://www.techsupportforum.com/secu...ion2-beta.html

Also, creating multiple posts for the same issue is known as "flooding", and is against forum rules. Please take the time to read them.

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RELEVANCY SCORE 56.8

My computer has unexpected reboots. I cannot tell when or why these will happen. However, if I try to run SFC, or repair console or even defrag, the machine reboots on me. I have unchecked the box on the "reboot system" thing but I still dont't get an error or blue screen it just reboots




Deckard's System Scanner v20070318.32
Run by Krista on 2007-03-21 at 15:08:30
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 4 Restore Point(s) --
4: 2007-03-21 21:08:40 UTC - RP4 - Deckard's System Scanner Restore Point
3: 2007-03-20 21:19:09 UTC - RP3 - Removed J2SE Development Kit 5.0 Update 9
2: 2007-03-20 21:18:23 UTC - RP2 - Removed J2SE Runtime Environment 5.0 Update 9
1: 2007-03-20 20:48:41 UTC - RP1 - System Checkpoint


Backed up registry hives.

Performed disk cleanup.


-- HijackThis (run as Krista.exe) ----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 3:09:48 PM, on 3/21/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\W... Read more

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RELEVANCY SCORE 56.8

I recently purchased an Acer 5740G notebook computer. Windows 7 Home Premium was pre-installed.After only a few weeks of use the machine began to spontaneously reboot. Sometimes this can occur three or more times at intervals of less than 30 minutes and sometimes it can run for more than a day without any observable problem.I have run a thorough chkdsk on the hard drive, run sfc /scannow and five passes of Memtest-86 v3.5. All of these showed no errors or violations. I have also regularly run "Advanced System Care Professional" and "CC Cleaner" (amongst others) to check and repair registry errors, application paths, etc. I can't see any correlation with any application or process. It can happen in the middle of anything I am doing, or when the computer is idle.Below is a copy of the "Hijack This" log and I wonder of it gives any indication of a system or software problem. I will be very grateful for any help with this frustrating problem.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:30:12 PM, on 2/05/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Program Files (x86)\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exeC:\Program Files (x86)\WordWeb\wweb32.exeC:\... Read more

A:Unexpected reboots

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 56.8

I have a problem, my PC dont work normally, I reinstal Windows because he restart from him self several times till he start up, but now he do it again. I test RAM, try stability test everthing is super acept when I whant to turn him on he make problems. Can someone tell me what to do more??????
I have instal Windows 7 Ultimate 64-bit.

A:unexpected reboots

Before installing Windows 7 did you check that all the hardware was compatible by running the Windows 7 Upgrade Advisor here? : Windows 7 Upgrade Advisor - Download - Microsoft Windows

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RELEVANCY SCORE 56.8

For about a week now something strange occasionally happens while I'm using my computer. It suddenly shuts down and reboots completely on it's own.
When it reboots its shows the "Windows was not shut down properly" screen with the "Start windows normally" choice highlighted. I do so and I'm back in business. But I never know when it's going to happen again. Today was the third time during the period I described.
Any idea what's causing these unexpected reboots?
 

A:Unexpected reboots

What version of Windows are you using ? That sounds like a recent version of Windows, like 8 or 10. But you posted in the DOS / other forum? DOS predates Windows 1.0.

Try going into Control Panel > Device Manager and see if there are any yellow icons. If so, see what the error messages says in it's Properties. And try to right click Update the driver.
 

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RELEVANCY SCORE 56

If I try to run SFC, or reinstall XP pro or run trends online virus scanner lately my comp just reboots on me. I am suspecting some form of virus....any thouhgts?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: U... Read more

A:Unexpected Reboots[moved from xp]

Hi whizzkid3

I'll let the malware-experts in the Security forums give you their feedback on the log, they have more experience in HJT logs (they'll give their feedback in your thread over there). I don't see anything at first glance.

Once you get a clean-bill of health from our Security experts:

Try changing a setting: right-click "My Computer", select "Properties", then "Advanced", and in the "Startup & Recovery" section - click on "Settings", then in the "System Failure" section - remove the checkmark from the box "Automatically Restart". If a fatal STOP error is occurring, this will let you see it. Copy it down & post it here.

Also check in your Event logs for errors that coincide with the restarts. Go to the Event Viewer to view the logs - it's in the "Administrative Tools" in the Control Panel (in "Performance and Maintenance" if you have Control Panel set to the category view). To view the details of an Event - right-click it and select "Properties".

Best of luck
. . . Gary

... I noticed that you have had many malware scanners active recently -- have any infections been found recently? If not, what symptoms have led to your wish to reinstall?

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RELEVANCY SCORE 56

About once a day my screen suddenly goes black and the computer commences a reboot. I can find no common factor in either what I'm doing at the time or how long the computer has been running; it seems to happen at completely random times. I don't think it is an overheating problem as it has done it, though rarely, soon after the initial boot up. It has never done it twice in a session, even when I've been working for several hours. To my knowledge I don't have any programs that do updates followed by reboots except those that remind me beforehand. I've had the problem for several weeks. Any suggestions please?

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A4-6300 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 2
RAM: 8136 Mb
Graphics Card: AMD Radeon HD 8600/8700M, 1024 Mb
Hard Drives: C: 199 GB (110 GB Free); D: 248 GB (242 GB Free); E: 15 GB (1 GB Free);
Motherboard: Hewlett-Packard, 2AF6
Antivirus: Avast Antivirus, Enabled and Updated
 

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RELEVANCY SCORE 56

Hi everyone,
I'm watching the forum long time as unregistered user. So now my first post is true when the rough came up. As mentioned in the title I'm experiencing unexpected reboots and sometimes BSODs.
More details about my new (1week old) system

Mobo: GA 890GPA-UDH3
VGA: On board ATI4290 +128GB DDR3 sideport memory
CPU: PhenomII X4 965 BE 3,4 GHz
Memory: Corsair Kit 2x2GB CMX4GX3M2A1600C9 DDR3 1600
PSU: CoolerMaster RealPower620W
HDD1: WD640 SATAIII
Keyboard/Mouse Microsoft wireless desktop 5000


Last week I installed my new components build up the pc and install a fresh new W7 Ultimate 64bit. After OS I installed gigabyte drivers. In the mean time windows update took place. so may be some drivers were already installed from windows update. Afterwards I installed AVASt home antivirus.

Later I experienced my first reboot, one hour after a BSOD and so on...
For the record there were no overclocking setting
After reading some related posts I did the following:

1. Manual setting for the memory timings 9-9-9-9-24 and voltage 1,65V as stated from corsair
2. BIOS update
3. Uninstall AVAST / install Microsoft Essentials
4. Download latest drivers from gigabyte and install them.

Still facing the same at least one reboot or BSOD daily. It is random and not after specific software/application excecution.

Finally I downloaded autoruns+Windows7&Vista and collected related files as suggested in other thread.

I had a business trip so i didnt spen... Read more

A:Bsod and unexpected reboots

I see possible malware involved:
Code:
Event[349]:
Log Name: System
Source: Microsoft Antimalware
Date: 2010-09-27T22:30:28.000
Event ID: 1007
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Raphael-PC
Description:
Microsoft Antimalware has taken action to protect this machine from spyware or other potentially unwanted software.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/Keygen&threatid=2147593794
User: Raphael-PC\Raphael
Name: HackTool:Win32/Keygen
ID: 2147593794
Severity: Medium
Category: Tool
Action: Remove
Status: The operation completed successfully.
Signature Version: AV: 1.91.632.0, AS: 1.91.632.0
Engine Version: 1.1.6201.0
Please check with our Security forum to make sure none remains. Follow these directions: http://www.techsupportforum.com/f50/...lp-305963.html

Install these Realtek drivers: http://218.210.127.131/downloads/dow...&GetDown=false

Enable driver verifier: http://www.techsupportforum.com/f217...ed-473665.html

If the BSODs continue, please follow the BSOD sticky again.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 27 15:58:54.124 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.389
BugCheck 1E, {ffffffffc0000005, fffff800030ac3a4, 0, ffffffffffffffff}
Probably caused by : memory_corru... Read more

Read other 4 answers
RELEVANCY SCORE 56

Windows 2000 occasionally reboots unexpectedly. Any ideas on what the cause might be and how to resolve this issue? My latest Hijack This log is posted here:

Logfile of HijackThis v1.99.1
Scan saved at 10:56:33 AM, on 3/4/06
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\cisvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-L... Read more

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RELEVANCY SCORE 55.6

Friends,

First of all, thanks for being here to offer advice. This problem has been driving me crazy.

About two months ago, my relatively new W7 x64 machine started rebooting without warning. Lately the problem has escalated slightly in that it's also occasionally throwing BSODs, though not all that frequently. Please see the .zip file for all the sordid details. The reboots are the really annoying thing: they seem to have become more frequent recently and can happen three or four times a day now. Sometimes they'll even happen if the login screen isn't touched for ten or fifteen minutes after boot-up.

I started investigating this problem by looking at the minidumps and trying to isolate and remove the more obvious possibilities: a rather elderly Wacom tablet (now uninstalled, though it never caused any trouble before November), a new Lexmark printer (which was added to the system in November, also now uninstalled). The uninstallations have made no difference to the reboots, which continue to happen at unpredictable intervals.

The system is a custom build from Scan in the UK, delivered to me at the end of July '10. The processor is an Intel Core i3 530 2.93Ghz (overclocked to I think 6 Ghz.) on a Gigabyte H55M-UD2H motherboard with 4G of CMX memory, Artic Freezer Pro and Akasa Amberfans. There are two Samsung HDs (500G system drive and 1 T storage drive) and two Optiarc DVDs: everything's in an Antec 300 case with a Corsair 650W PSU. Display adapter is an ATI Radeon HD ... Read more

A:Frequent unexpected reboots & some BSODs: help!

Hello and Welcome. : )


Code:
BugCheck C9, {22e, fffff880047d7818, fffff9802361adc0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\wacomvhid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wacomvhid.sys
*** ERROR: Module load completed but symbols could not be loaded for wacomvhid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

1. Disable Driver Verifier
2. Update Wacom mouse:

wacomvhid.sys Fri Feb 16 12:29:28 2007
WacomVKHid.sys Thu Feb 15 18:10:54 2007
3. Update Intel Management Engine Interface driver:

HECIx64.sys Thu Sep 17 15:54:16 2009

http://www.intel.com/support/detect.htm

If crashes persist AFTER the above updates, uninstall Symantec and install MSE as the replacement.


Crash Dumps:


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\a\Minidump\D M P\DMP\010411-33368-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03202000 PsLoadedModuleList = 0xfffff800`0343fe50
Debug session time: Tue Jan 4 05:27:24.882 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:45.818
Loa... Read more

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RELEVANCY SCORE 55.6

Hi! My brand new T460s (20FAS29T00) running Windows 8.1 Pro with lastes updates from Microsoft and Lenovo, reboots from time to time after I close the lid.I've checked the forums and I found a lot of similira cases for older models but not a single solution for that.

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RELEVANCY SCORE 55.6

Hi

A tricky one for my first post. Using a Dell Inspiron 530 running XP Pro SP2. various unexpected reboots and BSODs, but will focus on one specific BSOD which occurred on July 25.

User, not me, was working with MS Publisher.

Having followed instructions elsewhere on Bleepingcomputer, I offer the enclosed output from MS Windows Debugger:

[codebox]Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini072508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Fri Jul 25 13:27:00.423 2008 (GMT+1)
System Uptime: 0 days 6:03:32.214
Loading Kernel Symbols
..................................................................................................................................................
Loading User Symbols
Loading unloaded module list
............................
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* ... Read more

A:Unexpected Reboots, And Occasional Bsods

Thanks for the dump file, it'll help in narrowing down things. The crash occurred in win32k.sys - a core Windows system file. Although this is where the crash occurred, it's not necessarily the reason for the crash.The parameter c0000005 indicates that the crash occurred due to a memory operation. The actual operation was that it was told to access a memory location that did not exist.The process name that it's associated with is spoolsv.exe. This is the Microsoft Printer Spooler Service and is another critical part of the OS.So, in short, there's a problem with a driver accessing memory that doesn't exist and the print spooler is involved in this. So, I'd suggest uninstalling your printer to see if the BSOD events stop. If they do, then download a new copy of your printer driver from the manufacturer's website and install that.If they don't stop, then it's likely that either remnants of the driver remain (and are causing the BSOD) and need to be removed or that there's a corruption in the Microsoft Printer Spooler Service. If the latter, then we may have to resort to SFC.EXE /SCANNOW or a repair install to correct it.Another option is to enable Driver Verifier (without uninstalling anything), and see if it'll force a BSOD which names the driver (you'd have to perform an analysis of the BSOD event to locate it). To enable Driver Verifier, use this link: http://support.microsoft.com/kb/244617Two important points when usi... Read more

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RELEVANCY SCORE 55.6

I m having trouble diagnosing a problem.
Im using a 3d program on XP. I was experiencing hangups and crashes and when rendering a frame sequence the computer would crash to desktop or sometimes reboot itself or sometimes just say completed when it wasnt done all the frames. IF any ones knows about 3d rendering then you will know that each frame is rendered seperately to make a sequence of completed frames with the color, texture and lighting baked into a single image frame.

I have a feeling it is hardware but it may also be software. or a combination of both.I think it may be hardware because even in WoRD i was having weird things happen like when i went to paste and copy an image to make labels it was pasting the copied image into the cell but it was appearing as a white box only. but if I saved and restarted the program it would then show the correct image file in full color. As soon as I tried to copy and paste the image again it would do a couple correctly but then it would paste these white blank boxes and I would have to restart the program to see them correctly.????weird i know

I have reinstalled the OS to win2000 and that seemed to fixed the hangups and freezes so far when working in the 3D program. But when rendering it rebooted once so far before it was done the sequence. I have turned off the system failure option to reboot when there is a system failure and so far when testing it doesn reboot itself but it will say my render is completed before it gets alll of t... Read more

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RELEVANCY SCORE 54.8

My computer is randomly rebooting and I'm getting random error messages saying something has shut down unexpectedly. Sometimes when the computer reboots I get a message telling me "Windows has recovered from a serious error". The last time it did this when the machine rebooted it came up to Check Disk and ran a scan, which found nothing.

I've scanned with MSE, MBAM and SAS. I have a complete ghost of the system from the 30th of December 2010.

This machine was recently cleaned with help from y'all but it still seems to be a little flaky.

Here's the link to the last thread on this machine;

http://www.bleepingcomputer.com/forums/topic358905.html/page__p__2006020__fromsearch__1#entry2006020

Thanks in advance for the help!

KC

A:Random Error Messages and Unexpected Reboots

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.I would like to get a better look at your system, please do the following so I can get some more detailed logs.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.Download DDS:Please dow... Read more

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RELEVANCY SCORE 54.8

Hello, Im new to theese forums, but I bumbed in here while driving down on the google highway, searching answers for my problem.

So, here is the story of my past week.
I decided to update my old computer a bit and ended up buying a SSD for OS, new mobo, new DDR and a new case.
I did a fresh install of Windows 7 Home Premium 64Bit on the SSD and formatted the old partition that was for the Windows installation.
There we no errors during the install.
Now during gaming or running BOINC, my PC just reboots, no BSOD or anything, like complete powercut and restart.
This leaves no error message to the event messages, except for an error that Windows was shut down unexpected.
Ive tried a whole lot of tips and tricks.
One interesting thing was that the computer had restarted while running memtest86+ in Windows, I wasnt at my computer while it had happened, so I do not know if it said anything.
Ive completed Disk Check before Windows boot, Ive done sfc /scannow and it completed 100%.
Ive upgraded my BIOS to the ASUS Latest, NVidia drivers updated aswell, ive returned the stocksettings for BIOS, made sure that there is nothing there to OC it automatically.
Seems like something happens during load usually.
Atm my computer is running memtest86+ v4.2 USB Boot, gonna make sure if its the memory problem.
During the test, Id like to hear if anyone has any ideas on what to test next if the memtest doesnt bring up any problems.
Thanks beforehand,

- H

A:Windows 7 based custom PC reboots unexpected

1h and 1 pass later, gonna keep it on but doesnt look like memory is the issue here.

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RELEVANCY SCORE 54.8

I can't believe that this kind of service exists for free... You must be a very generous group of people!!

I am using a Sony VAIO (VGN-NR498E), with Vista SP1, and Kaspersky Internet Security. KIS has not detected any malware today, although a few days ago, utorrent.exe was identified as "Trojan.generic," and I uninstalled and deleted the file. Additionally, my online banking password was changed last night (There is a small chance that I just forgot what it was, since I've been changing all of my passwords lately.. but I don't believe that is the case). I have only had this loptop for a couple weeks. I got it because my last one was infected with something and I couldn't even start Windows, within only 2 days of it beginning to act funny (I suspected a keylogger)..

Following are my HijackThis log and DSS main.txt (extra.txt attached):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:28 PM, on 7/15/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Sony\VAIO Wireless Wizard\AutoLaunchWLASU.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelp... Read more

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RELEVANCY SCORE 54.8

Hi,
I have no idea what is going wrong.
The model is an Acer Aspire One netbook (10.1 D270).

After a few minutes, it just reboots. This happened recently.

How can I diagnose the problem?

I can see nothing strange in eventvwr.

I would like to try some diagnosis before I try the shotgun trial-and-error approach (system restore, reinstall windows, change hardware).

memory diagnostic and disk checking (the tools that run with a restart) returned no errors.

Any suggestions?

I understand that I haven't provided much info, but I'm not sure what to provide.

There is no BSOD.

I don't believe a minidump is created either.

Temperature is within expected bounds (no higher than 45)

Also happens in safe mode.

Also, the RAM is not original, I'll try replacing the original chip.

If it turns out to be the RAM, what tool/s should I use to verify its integrity?
Also, there is no CD drive. So I need a USB boot utility if anything but the standard windows test (which I ran only with default settings).

A:Win 7 Starter, unexpected reboots, very quick after startup

Hello Silmeria .... though it is not a BSOD, still I'd suggest you to post it following the Blue Screen of Death (BSOD) Posting Instructions. The files obtained this way will help us to have a closer look to the issue.

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RELEVANCY SCORE 54.4

This started 2 days ago and has happened 5 times since then.  There have been no warnings/errors/BSOD, just random shut down as if it was an unplugged desktop (laptop with full charged battery).  After crash, reboots to options of safe mode as system did not shut down properly.
 
The specifics: 
 
This is a Dell Inspiron 5737, only 7 months old
 
OS is Windows 7 64 bit Home Premium
 
Everything is updated
 
I have run all system diagnostic utilities available, including CHKDSK, with no errors reported and no issues anywhere
 
Dell tech support lied to me yesterday and told me they fixed it by unchecking the "Automatically Restart" box under "Startup and Recovery" and telling me it was an issue with a windows update that caused the crashes, yet the same thing happened again this morning, so apparently they didn't fix anything and just installed a couple of Dell optimization programs, each triggered AVG warnings and have since been removed.
 
If anyone can tell me what is going on here and how I can remedy this problem I would greatly appreciate it.
 
Thanks...
 
Here is a MiniToolbox report just compiled :
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by TMoyer (administrator) on 11-10-2014 at 15:34:07
Running from "C:\Users\TMoyer\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
======... Read more

A:Unexpected shut down and reboots, no BSOD or any other errors/warnings

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 53.6

Hi

My problems began a while back and I thought I had beaten them but maybe I didn't clean everything as well as I thought.

I frequently run low on hard disk memory on the partition where my OP is located and I have been moving things around between disks to free up space. The PC is often slow and I have presumed that this is a memory problem, however I'm often in the middle of running a program (especially Ad-Aware and Spybot) when the machine reboots spontaneously. I had to run GMER 8-9 times before I got a log.

So herewith my files as instructed:


DDS (Ver_09-03-16.01) - NTFSx86
Run by SD at 10:07:42.32 on Tue 28/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.736.107 [GMT 10:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Pr... Read more

A:Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

Hello Snowflake101,

I'm not seeing anything in your logs. If you still require assistance, run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.


2. To optimize scanning time and produce a more sensible report for review:Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.



Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

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RELEVANCY SCORE 52.8

hello again, i havent been here for a while (which is a good thing, it means my computers been running good...lol ) im not sure what specs of my computer you need. but i will tell you my problem :D. ok my laptop was closed (and on) but when i went to open it, i noticed for some reason my laptop shut down on its own, so i turned it on (and no my battery didnt die ) but after i turned it on i got this message
Windows has recovered from a unexpected shutdown
Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004007BB0
BCP3: FFFFF800041E54D8
BCP4: FFFFFA8004BA75A0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040712-16894-01.dmp
C:\Users\mandy\AppData\Local\Temp\WER-57860-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

i have no clue if this is something to worry about. my laptop is just over 6 months old. i havent changed any software. i havent downloaded anything new recently(just updates). it has only happened once but im worried its hardware problem or something. i appreciate your h... Read more

A:unexpected shutdown

If it doesn't happen again, don't worry about it.

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RELEVANCY SCORE 52.8

OK so my problem is this - Rather Randomly, if I shutdown my computer, when I re-boot it goes to a blue screen with tons of writing on that I never have a chance to read and then goes into repair mode. When its done it says 'Windows recovered from an unexpected shutdown'.

It doesnt show any error messages before the reboot to indicate its had some kind of problem, only when its restarted. I get the 'Check online for problems' box after its fixed itself but even if I click yes to look nothing happens.

The only problem is in that I dont know why because whenever I do shut down the PC I do the Start Menu > Shutdown procedure and the Computer then shutsdown as it should & there is no indication of a problem until its restarted.

Its been happening for the last 4 weeks on and off and apart from the Techguy SySInfo tool I havent downloaded and installed any new programs, Vista updates have been installed as and when they are available. The only new info thats come in are Patches & Fixes for SW:tor.
I used the Tech.guy SysInfo to generate this:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz, x64 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 3326 Mb
Graphics Card: NVIDIA GeForce 8800 GTS, 640 Mb
Hard Drives: C: Total - 600238 MB, Free - 385773 MB;
Motherboard: Packard Bell BV, MCP73PVT-PM
Antivirus: avas... Read more

A:Unexpected Shutdown.

In order to keep the blue-screen up long enough for you to read (and post at least some of what it says) you need to disable the automatic restart feature:

Open Control Panel & set it to Classic View.
Double-click the icon labelled System.
In the left pane, click Advanced System Settings.
In the Startup & Recovery section, click Settings.
Where it says Automatically restart. click inside the little box to remove the tick.
Click OK to save and close the dialog box.
Click OK to close the underlying dialog box, then close the Control Panel window.

Now, next time a blue-screen even is encountered, it will stay on the screen for you to read it's contents.
Please post what you can, in particular the capitalised error message at or near the top, together with the error codes.
 

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RELEVANCY SCORE 52.8

Hi
I am running Windows 7 ultimate and I'm getting blue screen shut downs. The computer is usually at idle and it shuts off and tries to restart but the boot device changes. I have to select the drive manually that contains the operating system to reboot.

I've swapped out almost everything and it still does it. The error log looks like this

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 87E71510
BCP2: 8FBE4FF8
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031311-19968-01.dmp
C:\Users\BJ\AppData\Local\Temp\WER-62125-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
The Software Protection service has completed licensing status check.
Application Id=55c92734-d682-4d71-983e-d6ec3f16059f
Licensing Status=
1: 022a1afb-b893-4190-92c3-8f69a49839fb, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 436cef53-8387-4692-bb4a-9492cd82260e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: 57a232fe-0931-48fe-9389-e4586967c661, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8, 1, 1 [(0 [0x00000000, 1,... Read more

A:Unexpected Shutdown

Have you run diagnostics on the hard drive?
 

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RELEVANCY SCORE 52.8

From time to time my system (Vista64) shuts down - when IDLE - for no reason.
WIndows restarts and says: Windows recovered for an unexpected shutdown... error report send.

How to debug? Note that the system is idle; only background processes are running.

What I've done sofar:
- Ran extended memory test: no problem
- Disabled power saving settings (as I suspected a problem going into hibernate/sleep). No effect.
- Disabled all "user based processes" as Picasa, Google indexing, CPU-temp watcher etc..
- Removed all USB sticks (no readyboost anymore)

No help. I leave the system idle and 10minutes to 2hours later; bang; shutdown
Note also that the system never chrashed when I'm actually working.

So, not a severe issue but I feel intellectually challenged to get the thing under control.
Any idea's on how to proceed further?
Alfred

A:Unexpected shutdown

Try looking in schedule task. A task may be running when the computer is idle for a time limit.

Try looking in your error logs by;

Left Click on Start Menu.
Right click on Computer and choose manage.
Click on the event viewer.
You now have loads of options to try and pin down what is happening.
Expand the error tab.
Look for things in the last 24 hours.

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RELEVANCY SCORE 52.8

Hi,

I am using windows 7 ultimate, for the past few days i am getting an unexpected shutdown. I don't know what should be reason. I think there was a problem in BIOS setting was not updated. So i updated BIOS setting also. Please find my system information.

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
OS Manufacturer Microsoft Corporation
System Name ADMIN-PC
System Manufacturer INTEL
System Model DG31PR
System Type X86-based PC
Processor Pentium(R) Dual-Core CPU E5300 @ 2.60GHz, 2600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. PRG3110H.86A.0071.2010.0318.1704, 3/18/2010
SMBIOS Version 2.4
Windows Directory D:\Windows
System Directory D:\Windows\system32
Boot Device \Device\HarddiskVolume1

See the highlighted line showing that BIOS setting also updated. What else i need to do to resolve this issue.

In my action center there was one message , please find below ;

Consider BIOS upgrade

Microsoft is unable to determine the exact cause of this error. However, this problem was most likely caused by an error in your computer’s random access memory (RAM). RAM is the main internal storage area the computer uses to run programs and store data.
During the crash analysis, we noticed the basic input/output system (BIOS) version on this computer does not match the specifications for the central processing unit (CPU), also known as a processor, that is installed on your computer. This can occur when a newer processor is installed on... Read more

A:Unexpected Shutdown

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RELEVANCY SCORE 52.8

Hey Guys ! Good day !
First time post here xD

Can someone help me how to fix my computer ? The problem is when I done reinstalling windows 7 on my computer, it start to shutdown unexpectedly unlike the old times. I dunno why ?
BTW, my computer still don't have driver yet. Is that the reason why ? or its my problem in power supply ?
 

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RELEVANCY SCORE 52.8

hi i have been getting that message for that past few days it happens at random times when i leave the computer idol here is the message is gives me

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 00000007
BCP2: 00001097
BCP3: 0855000D
BCP4: BCA6DB78
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\120910-39125-01.dmp
C:\Users\freakkk\AppData\Local\Temp\WER-52775-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
hopefully someone can help
 

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RELEVANCY SCORE 52.8

Hello,
okay i need some serious help. i just bought my laptop a week ago and its constantly shutting down and saying that windows has experienced an unexpected shutdown and then when i click the button that says check for solution it doesnt do anything. \i just want to know if theres anything i can to fix this by myself rather than taking it in.
please get back to me asap, preferably by email as i only have 6 more days before my 14 day guarantee is up!!

A:unexpected shutdown

Gather the mini dumps in c:\windows\minidump and also run msinfo32 save as an NFO file. Also run Belarc - save as mht file - click on the link below my sig - but this has to be emailed to me as it contains prduct key code info.

See my PM for my email.

Regards. . .

jcgriff2

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RELEVANCY SCORE 52.8

Sometimes my PC shutdown immediately after starting.Then I am unable to start it again by pressing power button.In the meantime one keyboard indicator light remains active.after temporary withdraw & reactivation of the main power source PC starts by pressing power button.Then it say's that window didn't shutdown properly.I couldn't find the problem,why it is occurring?If there is anyone who knows the solution,please help me.

A:Unexpected Shutdown

Run this SF Diagnostic Utility using the Grab All button and post the zipped file as per the instructions. Allow time for it to complete--Up to five minutes. This will give us some insight into the "PC" and provide the system and event logs. It should also include any dumps that were produced. Without that, guessing is just a shot in the dark.

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RELEVANCY SCORE 52.8

Laptop shutsdown unexpectedly

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RELEVANCY SCORE 52.8

My desktop computer started to randomly crash, not very often at first but then the problem escalated so that I can't stay on it for anymore than 5 minutes before it crashes.The problem had happened for a while, then I restored my computer to system defaults and the problem is still occuring.It doesn't crash in safe mode. I was hoping that somebody could help me out and give me an idea of what I'm dealing with.Here's the error diagnosis that I was given:Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA8007FD5038 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1Files that help describe the problem: C:\Windows\Minidump\102212-28672-01.dmp C:\Users\Hunter\AppData\Local\Temp\WER-40497-0.sysdata.xml

A:Unexpected Shutdown

Try this out, Open up your command prompt as administrator - and type this in sfc /scannow

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RELEVANCY SCORE 52.8

I had a reboot problem & the Event Logs show an unexpected shutdown. But how can the PC write that there was a shutdown to the Event Logs since there was no power to do so?

A:Unexpected Shutdown ?

simple .... only writes when the system come back on !!!

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RELEVANCY SCORE 52.8

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
012912-39296-01.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: d1
BCP1: 0000000000000044
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880068D68C1
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0xD1_athrx+5c8c1
Server information: 15a51d0e-e599-41cb-b5e9-8ce019cfb721

A:Unexpected shutdown - Not sure the cause

Hello ppfollyout and welcome to Seven Forums. Sorry to hear you're having issues with your Vaio. Some experts will be along in just a while but in the meantime a few questions.
Do you remember what you were doing just before the BSOD?
Have you installed any new programs recently?
Have you been able to restart your computer since the shut down and if so, are you having any issues now?
What security program are you using?

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RELEVANCY SCORE 52.8

i get really annoyed when i wake up and turn on my pc. then suddenly it appears as someone had shutdown my pc

i get an unexpected shutdown because of some bluescreen..

but i dint do anything

what could be the problem? please help me. i spent quite a bit of money on this pc

A:Unexpected shutdown HELP

We would be happy to help but we need more information:

1.) When did this start happening?
2.) What has changed in your system lately? Hardware or software?
3.) Do you have all driver updates/bios updates installed?
4.) Bluescreen as in blue screen of death?
5.) Do you use any "optimization" software?

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RELEVANCY SCORE 52.8

When it goes into Standby/hibernate, unexpected windows shutdown occurs.

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RELEVANCY SCORE 52.8

Hi

I keep experiencing problems when i turn on my pc, sometimes it loads fine and then turns off automatically on its own. My system does not have any spyware viruses or other malicious form of infection. The PC no longer turns on as it says that a system file used to load the system is corrupt. I attempted to re-install windows XP and while i was in the middle of set-up the PC shut-down again. I have no idea of what the problem is but i can no longer turn on my pc properly because there is no operating system installed and when i attempt installation it turns off

any answers would be greatly appreciated.

as you may realise im using a different pc to ask the question

Many Thanks

Jamie

A:Unexpected Shutdown

post your system specs including the power supply details,from the label on the side of the supply
if you can get into the bios,post the voltages and tempretures it lists under hardware monitor,or something of similar wording

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RELEVANCY SCORE 52.8

Hello!
I have a Vista Home Premium 64bit HP Pavilion dv2000 laptop.

I don't really shut it down much, I just put it to sleep all the time. For over a year, it worked fine.

Recently though, instead of going to sleep, it just freezes and restarts by itself, and I get a message saying "Windows recovered from unexpected shutdown" ... it does that every other time I put it to sleep, and sometimes when it's asleep OR on hibernate (with fans off and everything; sleep also has fans off), it just spontaneously freeze-restarts - so it doesn't look like it overheats.

I tried updating everything I could think of and uninstalling random crap, but it didn't help..

It freeze-restarts all the time, I don't know what to do with it at all. I would really appreciate any input or experience with this kind of situation.
edit24569i27: I had the same problem many months ago, but I updated stuff and it stopped freeze-restarting. I really don't know what I did though.

Thanks,
Julie

A:Unexpected Shutdown

Please provide this info: Blue Screen of Death (BSOD) Posting Instructions
Although you may not have seen BSOD's, there is a chance that they are occurring. Also, the information from the reports will be helpful even if there aren't any BSOD's.

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RELEVANCY SCORE 52.8

the past couple of days my pc has been acting funny the most noticeable problem is my pc well just restart while i am doing something. i am about 99.9 percent sure there is no viruses or other issues of that kind becaus i have avast anti virus and elite antikey logger running at all times i have preformed mutliply boottime virus scans and nothing shows up if i could any help or idea on what to try next it would be greatly appreciated and allso i am almost shure it aint any program either because it has shutdown in differnt programs


thanks, Nick

A:unexpected shutdown

Is Microsoft updates enabled and allowed to download and install updates automatically. Sometimes, it will download em, install em, then bring up a pop up asking you to restart and there's sometimes a time limit within which, if you don't select anything, it will restart itself automatically.

This could be one reason, but it's not very common to come across it.

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RELEVANCY SCORE 52.8

I recently updated Mozilla Firefox (just this week). Ever since, my computer has shut down randomly several times each day, every day since. It is always when I have left it for a while and I come back and it's shut down, waiting for my password to restart. It isn't off, just in restart mode. It shuts off every night when I put it in sleep mode so when I come back in the morning I have to restart instead of just waking it, and it shuts down during the day when it is not in sleep mode. I tried to uninstall the most recent update but it wanted to uninstall Firefox instead. Not sure what to do.

I have a Dell Inspirion about 4 years old, running Windows Vista 32 bit. I use Firefox exclusively although IE is installed. I don't run any complicated programs at all and use Kaspersky for my anti-virus, which seems to work perfectly.
 

A:unexpected shutdown

Welcome to TSG.

I would download the latest version of Firefox again, Then uninstall the one that seems to be the problem, and install the newly downloaded version. Something might have gone wrong with the previous update, it happens.

Also, first I would make a "System Restore point" before doing anything.
 

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RELEVANCY SCORE 52.8

Hello Bleeping Computer folks, I have a question.
 
When I check Event Viewer, I saw an "Unexpected shutdown" error, although the shutdown was performed properly (using Shut down from the Start button).
 
Can somebody explain this? I use Windows 7 Ultimate.
 
Thank you.

A:Unexpected shutdown?

Unexpected shutdown error messages appear automatically in Event Viewer...anytime that Windows reboots from an unexpected situation...whether the cause be heat, hardware, software, malware or whatever.  Anything that causes an unplanned reboot while working in Windows...will result in this message.  Loss of power to the system will also be among potential causes of this message being noted.
 
I suggest looking at all the other errors reflected in Event Viewer to try to find clues.  Another source would be any data reflecting BSOD situations.
 
Louis

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RELEVANCY SCORE 52.8

goodmorning from a cold and snowy England,

I'm getting unexpected shutdowns + BSOD

this is a self build PC
64bitWIN 7
from retailer which I installed

System and OS are about 9Months

Regards

Matt

A:unexpected shutdown

Remove any Acronis True Image software


Code:
BugCheck 50, {fffff8a021b2ece8, 0, fffff80002c9539b, 2}

Unable to load image \SystemRoot\system32\DRIVERS\tdrpm251.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpm251.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm251.sys

Could not read faulting driver name
Probably caused by : tdrpm251.sys ( tdrpm251+4c72e )

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RELEVANCY SCORE 52.8

Hi,

I was using my laptop for general browsing, when all of a sudden, it turned off. At first, I tried turning it back on, but it wouldn't, so I plugged in the charger and it turned on. It then reported that windows hadn't shutdown safely etc.

The thing is though, I checked the battery levels after re-starting, and it was at 25%. I have set my power options so that the laptop goes into hibernate when the battery is at 10% and at Do Nothing when it is at 25%.

So please can someone explain what happened?

A:Unexpected Shutdown

No one can tell you what happened, but we can offer educated guesses.
The first cause would be overheating. Do you know what the temps of your computer are during load.
Did you have a BSOD, did the screen turn blue?
http://www.almico.com/speedfan.php

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RELEVANCY SCORE 52.8

The unexpected shutdown has occurred a number of times. It seems to be an ongoing problem that needs to be addressed. I received this message:
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057

Files that help describe the problem (some files may no longer be available)
Mini010612-02.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: a
BCP1: A5E1F670
BCP2: 00000002
BCP3: 00000000
BCP4: 8241E6F2
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 2423465e-2b6d-4ebe-a873-7763c0c5a592

A:Unexpected Shutdown.

Welcome
You had a BSOD, the shutdown was required so that a report could be written, please post the report
Blue Screen of Death (BSOD) Posting Instructions

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RELEVANCY SCORE 52.8

When going to play a DVD the PC will do what its supposed to do by way of making the noises of the disc drive it will open the CyberLink programme in whch the DVD's are played on and even sometimes play the DVD for a few minutes but then it will just shut down the programme. Its almost like its just given up on trying to play the DVD. It doesn't give any warning or messages about whats just happened.. its a good laptop but one of the main things I use it for is DVD's!! Please help I'm no good with technology and would appreciate any advice which could be given. 

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