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System service exception

Q: System service exception

My computer keeps showing me the blue screen that restarts and says system service exception. It only does it sometimes when I'm in the middle of doing something. It usually shuts off while I'm in the middle of a skype video chat but I don't think that skype is what's messing it up. Please help with this problem, I need it fixed before I take it to college.

Preferred Solution: System service exception

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: System service exception

Closing dup. (apparently accidental).

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For a long time now i have been getting BSOD's, pretty much all of the time from System Service Exception and KMode Exception Not Handled. Sometimes the PC never gets to the BSOD and just freezes up and restarts. This happens at any time whether im doing nothing or on the internet, sometimes it happens before the PC can load up fully. Most of the time though it happens when i am gaming. I rebuilt most of my PC but this still carried on. The parts that i have replaces are the PSU, RAM, Graphics Card and the case as well as adding in 2 extra fans. The temperature stays withing good values. The PC also often gets stuck on the post boot screen where it says "SMART Check Capable and OK" and it will take a few minutes for it to get past this stage and carry on loading, but this doesnt happen not all the time. I have tried diagnosing this myself but i have hit a wall. I ran Seatools and the HDD failed all of the tests, however after checking the fail code this was simply because it couldnt find the serial number. The HDD then passed tests from both CrystalDiskInfo and DiskCheckup. I thought that it was either the HDD or the MB as they are the only components not to be replaced. Since HDD seems to have passed its SMART tests i am inclined to believe it is the MB. PLEASE HELP!!!

example of BSOD's in attachment

A:BSOD from System Service Exception and KMode Exception Not Handled

Hello Perry, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

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Hi Guys,

I'm a composer working on a deadline and have started to experience quite intermittent BSOD's.
It appears to happen at higher system loads.
I'm reasonably experienced in building custom machines (this is my third on), and so far have never experienced issues with them.
This current one is a racked i7 3930K Hexacore on a Sabertooth x79, with 32gb of Ramm and a GTX470.
I'm using Nuendo 6 in 64 bit mode (Cubase's bigger brother) with an RME Fireface 800.
The fireface runs via firewire and has its own pcie card for this.
In addition there is an external G-tech drive connected via Esata.

In the last week I've been having 1-3 bsod's a day..a real productivity killer and I hope someone can help me out. I've used Whocrashed to at least get an indication of what it might be, but I don't have much experience with minidumps.

The only thing that I have noticed is that Windows is attempting a surface scan during startup, which fails due to a 'recently installed software package' I have no idea what that might be.
I've not been able to do a diskchk on C:
Regardless, C: seems to work fine and I've not noticed any issues.

Drivers are pretty much up to date.

I'm attaching a dump, would someone mind having a look and giving me a clue? Thanks in advance!


link to dump:

A:BSOD - Kmode exception and System Service exception

We need a few more files. Please follow the instructions in this thread:
Blue Screen of Death (BSOD) Posting Instructions

Then attach your files here directly using the paperclip icon.
Attachment 280245

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Hello, receiving random different BSODs:



Sony Vaio VPC-EH3J1E

Intel Core i3 2350M @ 2.30 GHz

4.00 GB RAM

Windows 7 Home Premium x64

So far I have tested the HDD with 3 different testing tools (CrystalDisk, SamsungHDDTool, and ToolstarHDD Test. All passed. RAM Test has also passed on a 5 pass run. Mainboard was changed in the Notebook last week under Guarantee. What else could this be? Any help is appreciated.


Laptop, only the power suppy connected. RAM tested with Memtest86+ (7pass) and it passed. Mainboard replaced, Hard drive tested with CHKDSK, SamsungHDDTool, and Toolstar HDD Test. Recovery of the system is not possible because the device is a guarantee case and the customer does not want to lose his data. I am able to boot to the desktop. The bluescreens are sporadic. No new software or hardware has been added to this laptop in the last 24 hours. The customer says that he does not add any external hardware devices to the laptop when he uses it. The laptop is only 3 months old.

I have downloaded and installed ALL drivers from the Sony Vaio support site. After the first restart, I was thrown another 2 BSODs: SYSTEM_SERVICE_EXCEPTION (0x0000003B) and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (0x1000007E). So far the following work has been done on this notebook:

1. Mainboard replaced
2. RAM Test with Memtest86+ passed
3. Tes... Read more

A:blue screen errors "NTFS file system / system service exception

Hello PartyFerret.

According to Carrona.org, STOP 0x00000109: CRITICAL_STRUCTURE_CORRUPTION
Usual causes: Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.

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A few weeks ago I shelled out and built my own system. Since the installation of Win7 Ultimate (64bit), i've been having some system crashes, namely System_Service_Exception(3b) two times, and once Bad_Pool_Header.
I looked at the dumps with windows debugging tools but can't make much of what i'm looking at.

Things i've tried:
Reinstalled Windows
memtest86+ - my first pair of ram sticks were bad. I replaced them, ran the check again, (they were good this time) but BSODs persist.
Updated drivers
Flashed latest BIOS
System Specs:
Intel i3 550;
Gigabyte h55m-s2v motherboard;
ZOTAC GeForce GT 430 PCIe
4GB (two sticks) DDR3-1333
500watt psu
Here are my .dmp files

Any help is appreciated.

A:System Service Exception


Start by installing SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

Run Driver Verifier after that: http://www.techsupportforum.com/foru...ed-473665.html

It is also a good idea to run a couple other hardware diagnostics.

Run Memtest86 again, on all sticks of RAM at the same time and for 7 passes.

Run the Blend and Small FFTs Prime95 tests: CPU - Stress Test with Prime95 - Windows 7 Forums

Run the Short and Long DSTs in SeaTools, for the hard drive.

If you get more BSODs, upload a full jcgriff2 report: http://www.techsupportforum.com/foru...ta-452654.html

...Summary of the dumps:


Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Mar 7 16:10:50.070 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:25.506
Probably caused by : dxgkrnl.sys ( dxgkrnl!DMMVIDPN::~DMMVIDPN+238 )
PROCESS_NAME: csrss.exe
SystemProductName = H55M-S2V
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Mar 7 17:13:14.132 2011 (UTC - 5:00)
System Uptime: 0 days 0:47:26.568
Probably caused by : Pool_Corruption ( nt!ExFreePool+780 )
PROCESS_NAME: iexplore.exe
FAILURE_BUCKET_ID: X64_0x19_3_nt!ExFreePool+780
SystemProductName = H55M-S2V
???????????????????????... Read more

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My computer BSODs every morning. The screen lasts for about two seconds, then the computer reboots and runs fine for the rest of the day.
All I got from the error screen was Ox3b before it restarted this morning. I'm terrified that it's going to die on me before I'm done with this semester of college. That is all the info I know how to give to you, if you need more just tell me how to get it.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4043 Mb
Graphics Card: Intel(R) HD Graphics Family, 1797 Mb
Hard Drives: C: Total - 456692 MB, Free - 373970 MB;
Motherboard: Alienware, M14xR1
Antivirus: Microsoft Security Essentials, Updated and Enabled

A:System Service Exception

Please go to c:\windows\minidump. Copy the files there to the desktop and then compress them and upload them here for review.

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I have been experiencing Blue SOD frequently (at least once per week, sometimes daily, occasionally 2 x a day) randomly since November 2016 , usually while working thru wireless VPN.  The shutdown is only a few minutes and system comes back up.  I have had several computer techs service with no success - after service will not experience issue for about a week, then it returns.  I work from home and this is extremely disruptive!  Can anyone assist me with a solution?  Thanks! 

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I'm not sure if this is the right forum so sorry. I keep getting system service exceptions, and it seems kinda random, like I had two today so far, but none yesterday. I have no idea how to fix it.

A:System Service Exception


these are the files it said it would send to microsoft

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I know this is a kommon problem and there are other threads on this. But, as every problem is also individual, I still dare to post.

Until yesterday my computer worked fine. I played Skyrim, then read my e-mails using Firefox and then turned the computer off and went to bed. In the morning I turned the computer on and it didn't start. Instead, it ran system repair. After that, it didn't start again - it got to the Windows 7 opening screen, then computer went silent for a moment (not the screen, but hard drive), and threw me back to the start screen of computer. I pushed F8 and ran the last known good configuration. Nothing. I ran again system repair and after that last known good configuration. Now it started. I was able to use the computer for half an hour, just reading e-mails and listening to music using Windows Media Player and reading a text on Word, when suddenly everything froze. Completely - so completely that I had to use restart button on the computer, Cntrl+Alt+Del didn't help. It hasn't happenede like that never before!
After pushing restart-button the computer got to the Windows, I could already see my backround picture, when I suddenly got the blue screen saying the infamous words SYSTEM_SERVICE_EXCEPTION etc. Well, I did let the poor thing to restart again, run system repair again, try to use the last known good configuration again, but at least three times in a row I got this bloody system service exception.
Then I was out of ideas, turned the thing ... Read more

A:System service exception

I notice that I made a double post by accident. Could someone please delete one of them?

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I just got a new computer about 2 weeks ago with windows 8.Eveything was fine until today when i started getting blue screen error messages stating "system service exception" and it automatically restarts my computer.It's already happened 5 or 6 times today.Anyone know how i can resolve this annoying problem?

A:System Service Exception

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Twice or more a day my HP Pavilion (m9300t) crashes and gives me a bsod saying "System Service Exception." Thinking it might be heat related, I opened the case and shoot a fan in, which helped for a day or so. Running Vista x64 Home Premium. Original Installation for the software. 4GB of RAM. Hardware purchased in Sept 2008.

I've attached the two files per "BSOD - Posting Instructions"

Any insights or suggestions welcome--and thank you.

A:System Service Exception 03b

Hello I will look at your minidump files in just a minute..

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So about 1-2 days ago my laptop crashed with System Service Exception. At first I thought it was because of a game I was playing through VM (I had to VM Windows 7 coz it won't run well with Windows 8) but then even after I give up on it it was still happening. Its either every hours or seem to be very time it get to a half hour the system would crash with the same error.

Just had a crash while typing this and I check my event log, almost all crashes happen around when close reached xx:30 (within like 1s) That or i happen to turn on arou nd xx:30 so its crashing almost exactly 1hr after system turns on.

I'm running windows 8.1, hardware is asus ROG g751jt, i7 core, 16gb ram, 500gb ssd and 1tb hdd, gtx970m.

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I've had my laptop for three days now and it keeps restarting every 5 minutes. Google Chrome will stop working and stop responding and close down when I'm surfing the web. Every time it restarts it shows a blue screen with the error messages "system_service_exception" and "kmode_exception_not_handled" I've already done a system recovery and reset it to its factory settings but it won't stop restarting and freezing up on me. I'm considering sending it back in to have HP fix or replace my laptop, but first I wanted to post my question to see if anyone has any helpful advice. Thanks. 

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While playing games I keep getting a blue screen labeled'System Service Exception'. It happens every time I'm in a game, but is random on how long until it does, sometimes right away, other times 30-40 mins.

I attached the "minidump" below. Thanks in advance for any help.

A:'System Service Exception'

Welcome to SF.

First please update your System Specs


In the line at the top of “www.SevenForums.com” you will see UserCP.
That is an abbreviation for User Control Panel.
Click on UserCP.
In the left-hand column, under Your Profile you will see Edit System Spec.
Click on Edit System Spec
You can copy and paste from the output of Speccy, Speccy - System Information - Free Download to fill out much of the info. Be sure to use the Other Info section of your System Specs for such info as your optical drive, your wireless adapter, your speakers, etc.
Next, do the following:

BSOD Posting Instructions


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This happens when I exited a game while running Chrome and playing a video at the same time.

A:System service exception

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with DriverWhiz, please remove them as it may cause trouble.

Because you are an insider keep in mind that this could be a bug in Windows.

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

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I have recently upgraded to Win 7 64 bit and have had nothing but troubles ever since. I started from a fresh ISO with a new SSD and Motherboard. After countless blue screens I upgraded to windows 10 and they kept coming, So after numerous OS resets I decided that if I was not going to have to reinstall all of my software and apps once a week. I have returned to Win 7 64 from a fresh install. I am receiving System service Exception blue screens. They are speratic. The event log shows 3 Critical events in the last hour. They are from my crashes. The error events just prior are WMI (event ID 10) and BugCheck (Event ID 1001 a memory dump) I have been told that the error appears to be a driver issue, I have updated every driver possible. I do not know what to do. I cannot successfully graduate like this. The issues may have already caused me to fail a course. Please help.
Here are the event properties for the WMI and BugCheck
Log Name: Application
Source: Microsoft-Windows-WMI
Date: 2/24/2016 8:23:20 PM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: TAD-PC
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be ... Read more

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Got this new Lenovo desktop with WinHate. Struggled with several weeks to learn and set everything up. Finally it is working just fine and dandy. ALL OF A SUDDEN, out of the blue, it decides that it wants to take mini-vacations at random times throughout the day in the form of SYSTEM.SERVICE.EXCEPTIONS. I saw somewhere that Symantic might be the culprit...I did not have Symantic products but, the only things that happened recently were that that the stupid McAfee that came with the PC upgraded and like two days later started to complain that it was expired and that I should renew it. So, based on someone saying that Symantic (Norton) might cause this error, I went ahead and delete the McAfee (using CP Program Deleter) (BTW: I use a paid version of AVAST for virus protection)

So anyway, this started happening and keeps happening randomly.

Now another thing which I have noticed is that, I think, every time it crapped out, I was using Firefox. Do you know ANY REASON why that may be related? Now this is a problem because I have now run into three important commercial sites that I am required to use to function which DO NOT WORK with the stupid Internet Explorer 10 that Microsoft felt compelled to shove down my throat. These sites work fine with Firefox.

Can you Help me, Tech Guy? Can Ya', PLease?


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My computer keeps showing me the blue screen that restarts and says system service exception. It only does it sometimes when I'm in the middle of doing something. It usually shuts off while I'm in the middle of a skype video chat but I don't think that skype is what's messing it up. Please help with this problem, I need it fixed before I take it to college.

A:System service exception

We're not doing too well with System_Service_Exceptions. See posts # 2, 6 and 8 in this thread for some ideas.

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Hello everyone ! 
I am trying to figure out why my laptop gets a BSOD . I am using Windows 7 and whenever I try to boot on my system after a few seconds I get a bluescreen : System service exception , ks.sys . I have attached the two (2) last minidump files created .
I have to say that this does not happen in safe mode
( this is actually where I am posting from ) .
If anyone could help I would be more than gratefull!
Thank you in advance 

A:System Service Exception ks.sys

***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
Step 1
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
Step 2
(1)  Click on the General tab.   
(2)  Click the Selective startup option. 
(3)  Remove the check mark in the Load startup items  check box. 

Step 3
(1)  Click on the Services tab. 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
Caution:  I repeat, by disabli... Read more

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Please can you assist with my BSOD issue I have been getting occasionally. It generally happens when playing BF4 but that may be a coincidence since I play it alot.

Diagnostic tool result attached

A:System Service Exception

Only 15 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Recently I've seen significant problem resolution in Gigabyte motherboards by getting the latest UEFI/BIOS updates. Please visit the Gigabyte website and get the latest availale update. If possible, use the builtin Windows Update tool to update it.

Free space is getting low on your SSD. Keep an eye on it. 15% free is ideal, but most systems can get by with as little as 10% free without experiencing problems.

There are a lot of Live Kernel Events in the WER section of MSINFO32.
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows... Read more

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I have no idea...
I tried reinstall many times... about 5 or more...
I even use Acer driver and MS auto driver... still crash and no sound after using for awhile.
I reinstall Windows and sometime I install driver manually and automatically still sound fked up
I'm currently helpless :'(
using W10 10568.104 1151
and when this happened... everything related to Realtek disappear like I didn't install it @@

A:system service exception rtkvhd64.sys

Do you install both Acer and Microsoft drivers when they're available? Installing from multiple sources causes problems.

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Today I have had a few instances of the BSOD stating a System Service Exception. I have tried to do a system restore as there was a windows update last night but It keeps failing to restore at all restore points (even in safe mode).

The BSOD happened while watching videos, so it maybe a hardware problem? I have checked and my graphics card is up to date.

The PC seems to be running fine now but I am not running any videos..

Help to resolve this will be greatly appreciated

TSG SysInfo:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 4094 Mb
Graphics Card: NVIDIA GeForce GTS 250, 512 Mb
Hard Drives: C: Total - 710400 MB, Free - 414082 MB;
Motherboard: Foxconn, G31MX Series
Antivirus: avast! Antivirus, Updated and Enabled

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I have gotten this crash while the computer is idle for a few hours, I come back to a blue screen and have to reboot, which works, but a few days later it happens again, three times so far in this very new system, only about 30 days old, built by a local shop which installed Windows 7 Home Premium, 64-bit and Microsoft Office. I installed Google Chrome, AVG and Adblock. I followed the instructions to obtain a Windows_NT6_BSOD_jcgriff2 folder and a System Health Report, which are attached. Appreciate any help.

A:BSOD System Service Exception

Hello Jim, Welcome to SF!

In these cases my first answer is... use your warranty.

But if you do want to look into things yourself:
1. As a test, please un-install AVG.

Please see these links for uninstalling your AV:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
or here

Ultimate Collection of Uninstallers / Removal Tools for All Popular Anti-Virus Software - Tweaking with Vishal

Then reboot.
Sometimes these uninstallers do not remove all they should out of Registry:
Run CCleaner, both regular and registry.

Next install your preferred AV immediately. You can try Avast! for free until proven stable. AVG is known to often cause problems in W7.

Second; there is no dump file. Dump creation might be off:

To ensure minidumps are enabled:

Dump Files - Configure Windows to Create on BSOD

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

You also have some HP drivers/dll's that I don't recognize. As your system is a custom built one and I have no dump, I can't tell whether they are a problem... Let's... Read more

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I got a bsod with this message.

system service exception(kif.sys)

And the SFdebugFiles are attached as instructed.

Thanks in advance.

Attachment 55860

A:bsod : system service exception(kif.sys)

Update drivers in red. Remove Kaspersky with its removal tool (first). Service articles

supersafer64.sys Fri Dec 26 10:19:49 2008 (4954A1B5)
Spotmau Person Safe Driver

dokan.sys Mon Jan 10 13:49:42 2011 (4D2B0066)
Dokan Library driver ( Dokan ? Dokan library ) used to create custom file systems/drivers.

MIPDISKv564.sys Wed Mar 7 00:21:12 2012 (4F569BE8)

MIPDISKv564.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

MIPDISKPNPv5.sys Mon Mar 19 01:27:38 2012 (4F667D7A)

MIPDISKPNPv5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

MIPFSv5.sys Tue May 1 09:07:24 2012 (4F9F8BAC)

MIPFSv5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

ASACPI.sys Fri Nov 2 02:54:34 2012 (509327DA)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)

ambakdrv.sys Tue Dec 25 09:46:35 2012 (50D967EB)
Aomei BackUpper driver
http://www.carrona.org/drivers/driver.php?id=ambak... Read more

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Hi guys, having probs with pc crashing, keeps coming up with service system exception?? Tried re-installin windows several times, checked ma ram (all ok) even changed ma internal hd but still gettin the same probs? Pls pls help, its driving me nuts

A:BSOD Service system exception

Sry forgot 2 add ma system details, windows 7 ultimate 64 bit,intel core 2 extreme cpu [email protected] 4gig ram, geforce gtx 550ti, 750 power supply, not sure of motherboard sry. System is 3 yrs old, apart from graf card & power supply which are 6months old. hope this helps? Thanx in advance 4 any help or advice. Gaz

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I've gotten two of these BSODs this morning. I have just migrated Win 7 onto a new SSD drive, and its only now, with that having been done, I'm getting this. I assume it has to do with the video card driver causing conflicts (according to system info's conflicts list), but I really don't know. I have also gotten one "irql not less or equal" BSOD. They seem to occur randomly, nothing strenuous happening during those episodes. Any help is appreciated.

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Hello All,

I must say, I am at my wits end and am really hoping that the wonderful folks here at TenForums are able to help.

My computer frequently, yet seemingly random, BSODs. The error it throws on the Blue Screen is "System Service Exception" with no numbers, or anything other than that.

I have attempted a number of things to resolve, but as of yet, no success. Ive run MemTest a few times at boot, all good there. I disabled or uninstalled a some drivers, applications, services etc that I thought may be causing the problem, but no success there either.

Anyway, I really like this computer when its working and would really hate to have to get a new one and am hoping that the collective genius here at TenForum and pinpoint the problem so I wont have to replace everything. Thanks in advance for any assistance.

I have attached my recent log as per the forum instructions, and additionally added my system info for reference.

Thanks you!

DESKTOP-DQ56031-Fri_11_18_2016__81915_35.zipSystem Info.txt

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Hi everyone, as a computer geek normally I'd try and solve it myself but in this situation I'm lost so I'm asking for help.

Now basically I'll run through how these problems occur. My laptop is Acer AO725 with Windows 8 64 Bit and I upgraded to a Sandisk 128GB Pulse SSD where I cloned the old HDD to this and I got 8GB RAM. Before the upgrade I didn't notice this problem but I only had it for a few days. After the upgrade, everything was running fine for about a week until I switched to using Firefox from IE10 and had to disable Protected Mode in flash or else it'll run buggy and slow. Then couple of hours into using Firefox I got my first BSOD which was System Service Exception and I noticed I had Youtube on at the time so I guessed it must be Firefox and flash being buggy. I thought it was a one off so I just carried on after the reboot, then on the following night the BSOD System Service Exception came back again. So I reverted back to using IE10 and then boom another BSOD showing System Service Exception an hour into using IE10 again. Then I realised that I forgot to turn Protected Mode back on for flash so I did that and it was all good for about 2-3 days until the BSOD came up last night which is System Service Exception again. So now I'm completely lost, I ran the WMD test twice and it passed so I doubt its the RAM. I used Bluescreen view but couldn't make any sense for it so could someone have a look at my logs please. The only drivers I've installed was the GPU driv... Read more

A:BSOD Another System Service Exception

I"m sorry that I missed this post.
Please reply back if you still need help. I'll reply after work today (after 3pm Eastern time in the US).

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Hello, my friends. Posting here because I desperately need someone to check my dump files to see why my netbook keeps crashing on me a couple times every day. It's only happened while using Google Chrome or Windows (File) Explorer.

I would have more dump files, but I accidentally deleted them with CCleaner (remembered to turn off that checkbox now). But I still have two from crashes today.

I'm running Windows 8 on an Acer Aspire One AO725-0687 Netbook with an AMD C-70 APU and 2 GB RAM.

Included in the attachment are two dump files from the crashes. The BSOD mentions it as being a SYSTEM_SERVICE_EXCEPTION, and the Action Center once claimed that one of the crash occurrences was caused by the AMD video driver and that there was an update available to fix the problem (though I have the latest driver version for it as far as Acer is concerned because AMD doesn't even publish the drivers for the Radeon HD 7290 on their website). Other than that the only thing the action center has told me is that the reliability curve graph took a nose dive. I did re-install the AMD drivers just to be sure.

Only software I know of having installed before the crashes started occurring was a program called Desktop Restore that saved the position of desktop icons on Windows 7 but apparently didn't work with Windows 8, so I uninstalled it today. Also installed before the crashes started was Quicktime Player and the Windows SkyDrive program that adds the Skydrive folder to the Windows Explorer Libr... Read more

A:BSOD System Service Exception

Hi and welcome to the forums.

The BSOD is caused by your Wireless Network Adapter Driver (Broadcom 802.11 Network Adapter wireless driver).

I did a quick Google search but couldn't find the updated Windows 8 driver on the manufacturer's website.
Perhaps you can check in Windows Update if the updated drivers are available for you.

Bugcheck Analysis:

You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

FAULTING_MODULE: fffff80205884000 nt


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`0753ef31 488b01 mov rax,qword ptr [rcx]

EXCEPTION_RECORD: fffff88000b73798 -- (.exr 0xfffff88000b73798)
ExceptionAddress: fffff8800753ef31 (bcmwl63a+0x000000000005bf31)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff88000b72fd0 -- (.cxr 0xfffff88000b72fd0)
rax=fffffa8002e0b9a0 rbx=fffffa8002f2b6c0 rcx=00fffffa8002e5e0
rdx=0000000000000000 rsi=000000000000252a rdi=00000000deadbeef
rip=fffff8800753ef31 rsp=fffff88000b739d0 rbp=fffff88000b73ae0
r8=fffffa8004cb56f0 r9=0000000000008509 r10=0000000000000014
r11=fffffa8002f2ba98 r12=0000000000002546 r13=fffffa8003b76996
r14=fffffa8002e3a010 ... Read more

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Got my first BSOD in quite a while. I just installed Hexagon 2.5 from DAZ 3D and I think that did it but I need help to be sure. Maybe there are drivers that are more current?

Windows 7 Home
64x bit
Original install
2.5 year old system
2.5 year old OS install.

A:BSOD System service exception

I note you have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows

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Hello. This problem only happened when I started streaming on Twitch TV. When I am playing CS:GO, my screen turns blue and an error appear: System Service Exception (netro.sys). I want to know what can I do to fix this. This error only happens when I am streaming, if I do anything else, it won't happen. Please, can someone help me? Thank you.

A:System Service Exception (netro.sys)

Please read BSOD Posting Instructions & How to upload files

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Hi everyone. I am hoping i can get to the bottom of what causing this issues on my computer. I started having this BSOD 2 weeks ago. At first they were very infrequent thus I wasn't paying much attention to them. But as they began happening once every two to four days, I decided to check online for this issue. And came across your forums.

Following a thread of someone who was having the same problem i did do the driver verifier, but all it did was run until it got to driver problem in the booting process and then freeze the computer. Where i had to restart and try again only to Freeze at the same spot or so i think. After 3 reboots i tried to do safe mode to turn Driver Verifier off and found the Windows 8 wouldn't let me go to Safe mode and my only option at that point was to do a System Recovery. Which I did and decided to let it be.

The Computer has kept Crashing/Freezing at odd times, whether i am playing WoW or if i am just watching a movie it will do just that out of the blue.

Today it was the last draw. I work from home creating websites and while i was working it just froze giving the System Service Exception Error. In trying fix the problem i ended up having to do another System Recovery.

This has me very worried. I have attached SF zip file. I just hope you guys find the solution.

Thank you.


A:BSOD: System Service Exception

No replies from here, thus i decided to try it fix it myself with a reformat of the c drive. I also had a new CPU, Motherboard and Memory installed and in a few days i am bound to get SSD. Everything was going great after the re-install of Windows 8 until this morning when i got the following BSOD Error:


I dont know what is causing this from a new install but am attaching the SF file. Hopefully i will get reply this time

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Hey everybody, thanks for taking the time to read this.

I recently did a fresh install of Windows 10 Home on my home build after getting a new SSD. Since then I've been dealing with pretty consistent System Service exception BSODs. A few times I got DPC_WATCHDOG_VIOLATION BSODs, which I used WhoCrashed to diagnose, and identified my Ethernet card driver as the issue. I uninstalled that and the DPC_WATCHDOG_VIOLATION BSODs seem to have stopped, but the System Service Exceptions have not. I tried briefly using Driver Verifier to identify any other issues with drivers, which caused BSODs pointing to Scsiport.sys. I did a bit of research but could not figure out where to go from here. The Scsiport.sys driver verifer BSODs should be the ones that happened on 4/7/16.

The crashes happen under various circumstances, ranging from full idle to under load playing games, and during moderate load with netflix and other random web browsing tasks.

I attached the .zip made with the program provided on the BSOD posting guide.

Thanks for the help!

*edit*: I forgot to mention I've been having thermal issues as well. Nothing that has manifested itself in a lockup or crash as far as i can tell; however my system tends to run hot. 50C idle and 70C under load (gaming etc.). I'm planning on replacing my cpu cooler but dont have the cash to right now.

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Hello. I keep getting BSOD messages whenever i alt tab out of games. Any idea whats causing it? I have several dumps 2500k P8p67 16gb Ram DDR3 2x 6950 crossfire windows 7 64bit ultimate

A:BSOD System Service Exception

Rt64win7.sys Fri Jun 10 02:33:15 2011 (4DF1BAAB)
Update your Realtek drivers - Realtek

atikmdag.sys Wed Nov 09 21:52:46 2011 (4EBB3C7E)
Update your video card drivers - ATI Radeon

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests



Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 14:58:04.599 2012 (UTC - 5:00)
System Uptime: 0 days 0:06:05.770
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 11/30/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed: 3300
CurrentSpeed: 3300
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 14:51:21.642 2012 (UTC - 5:00)
System Uptime: 0 days 0:16:08.438
Probably caused by : ntkrnlm... Read more

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I can get into safemode, but otherwise can't load normal windows 10.DAMIEN-PC2-Mon_16_05_2016__00222_80.zip



No drivers stated

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As the thread title says, this isn't the first time I've encountered this problem. However I was sick of having various blue screens and computer crashes I decided to do a fresh Windows installation on a brand new hard drive. Basically, I installed everything i need from the previous hard disk. I didn't do a backup just took out those files i need and changed to a new hard drive. Everything was working fine until i got the blue screen. I updated everything from windows update except service pack 1 as it keeps giving me errors. I'm unsure if it's due to hardware or driver issue. Please take a look and give me some advice. Thanks!

Is Windows 7 . . . - x86 (32-bit) or x64 ? x64 - the original installed OS on the system? Win7 - an OEM or full retail version? Full Retail - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? ~2 years? - What is the age of OS installation (have you re-installed the OS?) Fresh

A:BSOD : System Service Exception

Quote: Originally Posted by socker


As the thread title says, this isn't the first time I've encountered this problem. However I was sick of having various blue screens and computer crashes I decided to do a fresh Windows installation on a brand new hard drive. Basically, I installed everything i need from the previous hard disk. I didn't do a backup just took out those files i need and changed to a new hard drive. Everything was working fine until i got the blue screen. I updated everything from windows update except service pack 1 as it keeps giving me errors. I'm unsure if it's due to hardware or driver issue. Please take a look and give me some advice. Thanks!

Is Windows 7 . . . - x86 (32-bit) or x64 ? x64 - the original installed OS on the system? Win7 - an OEM or full retail version? Full Retail - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? ~2 years? - What is the age of OS installation (have you re-installed the OS?) Fresh

Well you took the problem from the old system to this one when you installed Norton on it. It is the cause of them

I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - Free Antivirus for Windows
You should also update to SP-1 asap.
Learn ... Read more

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I've had my laptop since October, and over the last month or so, I've been getting a system service exception which reboots my machine.
It seemed to start happening after a windows update I think. It's now getting to the point where i'm fed up of having it reboot when i'm half way through something.

Can someone help me please?

A:System Service Exception - HP pavilion g6

Some ideas in posts 2, 6 and 8 in this thread.

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I had a BSOD and the system is super slow now.I'm attaching the minidump files here...
This is what i got from who crashed ur system...Thanx for the quick help.....
On Tue 12/25/2012 10:56:54 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122512-21481-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003213B05, 0xFFFFF8800BDF8B50, 0x0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

A:BSOD system service exception

Hello Sachi ... the latest dump you have uploaded is of 20/10/2012 ... and that is a driver power state failure. Analyzing that dump may not help you properly, still ....

Get rid of intel rapid storage.
Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "Disc Drives" by clicking on the triangle in front of it.
Select one item under it, right click, uninstall.
Continue the process for all items under "Disc Drives"
Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
Do some USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including ... Read more

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I have been having these System Service Exception BSODs for quite a long time, they have been coming and going but only occur when i put the computer to sleep. This has been driving me absolutely spare as i have been unable to isolate whats causing the problem.

I have attached a .zip of the latest dump file

PC specs if they are of any use
i7 2600k
Gigabyte GTX 560Ti
OEM Win 7 64 bit SP1
16Gb of Corsair RAM

If there is anything else, let me know.

Thanks a lot

A:System Service Exception - ntoskrnl


Please take a look at the following link and perform the requested steps.

Once the you have the required logs please attach to your next post.


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If someone can tell me what files to post here to troubleshoot with that would be amazing.
Specs: i5 4690, 8GB RAM, 2TB HDD, GTX 960, H97 MSI PC-MATE MOBO, Windows 10 Enterprise edition

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I have received a multitude of BSODs lately the most common being the System_Service_Exception. It usually occurs about 30mins into a gaming session (30mins of Team Fortress 2).

What can I do to fix this?

EDIT: Updated with BSOD Dump and System Health Report attached.

A:System Service Exception while Gaming


BC 3B is mainly caused by your display driver, you should update it
=>ATI Radeon

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I've recently been getting a BSOD about 3x times a day, so, i stuck a new HDD, installed Windows fresh (dual booted with another copy of Windows 7) - updated fully, etc.. and it happens again - the amazingly vague Microsoft messages indicated win32k.sys however, not really sure.

I've attached a memory dump, if anyone could take a look, it would be much appreciated! Can't for the life of me figure why all this is happening all of a sudden.


A:BSOD - System Service Exception, 3b

If you've reinstalled Windows and still have errors - it's most likely a hardware or a compatibility problem.
To check compatibility, look up your hardware and software at this link: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

Try these free hardware diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Then, if the above tests pass, I'd try these free stress tests:

FurMark download site: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- se... Read more

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I am having an issue with my computer and its been going on for a while now. I notice that everytime i have World Of Warcraft going, I get a blue screen after I play it for a few hours. I dont know whether its an add on not working right or bad hardware, or whatever it could be. Its at any point of the game that this randomly happens. I have all the drivers and bios updated. My system is as follows:

AMD 965 Quad Core Phenom 2
Gigabyte GA-770T-USB3 Motherboard
Corsair 16GB DDR3 1333 RAM
2 x 128GB Kingston Solid State Drives - Striped Mode Raid
nVidia GTX670 Video Card

Im clueless as to what to change....Ill add the mini dump file in here

A:BSOD - System Service Exception


Please take a look at the following link and attach the requested reports.

This will provide valuable info to help diagnose your problem.


Does this only happen when playing games?

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Hi 7Forums,

I hope I can get some assistance on decoding a .dmp log.

Some background:
I've recently been getting some BSODs, I built my computer roughly three years ago, and clocked it at 4.0ghz with the neccessary volts. I had tested it when I oc'd initially and it was stable in prime for 8 hours no problem, back then I also ran memtest and the ram passed easily.

So recently i've been unable to figure out why i'm getting BSODs. I've attributed it to the fact that it might be because my computer is beginning to age and I have a relatively aggressive overclock. However, even when downclocking and watching the CPU temps, there doesn't seem to be a problem. I've also taken the time to rebuild my PC with new artic silver TP.

I've attached the my latest .dmp log with this post in the hopes that someone might be able to open it and give it a look. I'm having some trouble installing the debugging tools for some reason, but will surely figure that puzzle out later on!

Thank you very much and I appreciate you!

P.S i've compressed it into a zip because I can't upload .dmp files, sorry for the trouble!

A:BSOD System Service Exception

BugCheck 3B, {c0000005, fffff960002cdf35, fffff88009862150, 0}

Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )

Followup: MachineOwner
A single crash dump is not enough to debug a stop 0x3B. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

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Hi Everyone,

Another BSOD is a great way to start the week. About 30 seconds after i logged in and while i was opening my everyday programs (outlook, one note, sling player, internet explorer, etc.) i get a blue screen that says "system service exception".

Any help isolating this issue would be great. All the blue screens lately have been really frustrating. Ironically i never had one with Vista.

Thank you,

A:BSOD system service exception

Here is the most recent blue screen. The frequency is increasing.

Any and all help is appreciated.

Thank you,

System specs.

1x GIGABYTE GA-EP45-UD3P LGA 775 Intel P45 ATX Intel Motherboard
2x G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel
1x Intel Core 2 Quad Q9550 Yorkfield 2.83GHz LGA 775 95W Quad-Core Processor Model BX80569Q9550
2x PNY VCQ295NVS-X16-DVI-PB Quadro4 NVS295 256MB 64-bit GDDR3 PCI Express 2.0 x16 Workstation Video Card
1x Western Digital Caviar Black WD5001AALS 500GB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive
1x Western Digital Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive
1x Sony Optiarc 24X DVD/CD Rewritable Drive Black SATA Model AD-7240S-0B
3x ASUS VH222H-P Black 21.5" 5ms HDMI Widescreen Full HD 1080P LCD Monitor

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Just this morning, I've gotten two of these. I'm sorry, but at the moment I just have the dump file on hand, so I don't have the exception codes on hand....unless this happens again. For the record, I just migrated Win 7 to a new SSD drive, and I never got this BSOD until after I did so. Any help is appreciated. Thanks.
edit: Noticed the .dmp would not upload. Figures. Attached are the sysnative zip and perfmon zip. Apologies.

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